Re: Apt. way to delete foundation data

[Ben Chernys]

You could also just query the create date.  These are regular tables after
all.  I often delete data based on create date and created by.

Open one of the tables you imported into, select advanced query, and say  

'3' >= "date_in_the_locale_you're_on"  and '2' = "My_Login"

then delete them.  Knowing which tables to delete may be tricky as when you
import you may have fired merge filters and further the user tool for some
releases now never displays the real table name.

Agreed, a restore of a database backed up before you imported is absolute.  

Field id 3 is always create date no matter what the field name.  2 is always
submitter.

Note that you cannot inhibit workflow on deletes except through SQL.

Cheers
Ben Chernys
www.softwaretoolhouse.com

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Raj
Sent: August 20, 2009 1:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Apt. way to delete foundation data

Thank you Charles for your reply.

I will see if i have the database backup , may be as you mentioned , I could
just restore the old one.
Thanks,
Raj

On Aug 20, 11:54 am, Charles Baldi  wrote:
> Raj,
> You can do this a couple different ways, depending on which data 
> objects you want to reload.  You CAN delete foundation data by hand 
> but you need to watch out for dependent forms that get populated by 
> workflow but don't cascade delete.  I don't have my notes nearby from 
> when I did this before but you want to look at the "alias" forms for 
> company, site, etc. and people permission groups.  Looking at the 
> various tabs in the DL spreadsheets can help you spot some of these too.
>
> The DMT does have a facility to change/delete some foundation objects 
> such as Companies.  I have not used it to remove a lot of info but 
> this may be useful depending on how much you have to reload.
>
> Of course, a "safe" way would be to restore from database backup.  You 
> have that, right? :-)
>
> How much data are you talking about?
>
> Chuck Baldi
>
>
>
>
>
> On Thu, Aug 20, 2009 at 1:21 PM, Raj  wrote:
> > Hello all,
> > Last month, I did foundation data uploads using ARImport tool.
> > Leter I realized that using DMT for this is the best method.
>
> > So I want to clean up the data which i did imports through Import 
> > tool.
>
> > which is the best way to delete foundation data, is there any 
> > utility/ tool or should I just go to each forms and do the clean up? 
> > Is there any faster way ?
>
> > please advise,
> > Raj
>
> > 
> > ___­ UNSUBSCRIBE or access ARSlist Archives 
> > atwww.arslist.org Platinum 
> >
Sponsor:rmisoluti...@verizon.netARSlist:
"Where the Answers Are"
>
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>
> - Show quoted text -


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Re: AL Guide exiting prematurely

[Shafqat Ayaz]

Silly things but you never know!
is there an Exit Guide in the second guide by any chance?
just for fun can you check whether the 2nd guide has an earlier execution order 
or later.

thanks

shafqat




From: LJ Longwing 
To: arslist@ARSLIST.ORG
Sent: Friday, August 21, 2009 6:31:13 AM
Subject: Re: AL Guide exiting prematurely

** 
And I assume no error conditions encountered that would stop 
processing then?all the AL's are on the same form, no open form actions are 
happening or anything like that?



 From: Action Request System discussion 
list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark 
Seiler
Sent: Friday, August 21, 2009 7:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: AL Guide exiting 
prematurely

** 
No, there are no exit guide calls.
Thanks


On Fri, Aug 21, 2009 at 9:23 AM, LJ Longwing  wrote:

** 
> 
>Do you 
>  have any 'exit guide' calls in any of the AL's?
>
>

 From: Action Request System discussion 
>  list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark 
>  Seiler
>Sent: Friday, August 21, 2009 7:16 AM
>To: arslist@ARSLIST.ORG
>Subject: AL Guide exiting 
>  prematurely
>
>** 
> 
>Hi All,
>I have an AL Guide containing 3 active links. The first one 
>  executes a search on a form (this completes successfully). Once the form is 
>  searched, another guide (not in the original) is called, which does a table 
>  loop (this also completes successfully). The issue is that the original 
> guide 
>  exits at this point and the final two links are never executed (or even 
>  attempted judging by the AL log). I've double-checked the permissions on the 
>  workflow and all are set to public for test purposes.
>Am I missing 
>  something obvious?
>Thanks,
>Mark
>
>Win Server 2003/MS SQL 2000
>ARS 7.1 patch 6
>ITSM 7.0.03 patch 
>  006_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers 
> Are"_ 
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>
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Lawson Software - any users?

[John Sundberg]

Arslisters,


I was wondering -- any companies here using Lawson -- if so -- please  
contact me off list.



Thanks,

-John




--
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
john.sundb...@kineticdata.com






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Re: Remedy API and gcc on Redhat Linux

[Axton]

The libraries are provided in both 32-bit and 64-bit on the non-Windows
releases of ARS 7.5.

Page 64 provides additional information.
   http://documents.bmc.com/supportu/documents/53/84/95384/95384.pdf

This looks like a mismatch between the 32/64 bit api and the CFLAGS you are
using.  See Lyle's message on how to straighten it out and set the flags
properly.

Axton Grams

On Fri, Aug 21, 2009 at 1:40 PM, Conny Martin wrote:

> ** libar.so is 32 bit-binary. The Makefile provided by BMC won't work
> unless you do a little customisation
>
> this one works for me.
>
> 
> #
> # Parameters.
>
> PROGRAM   = driver
> SOURCES   = api.c get.c main.c print.c util.c
> OBJECTS   = api.o get.o main.o print.o util.o
>
> # Compiler flags.
>
> CC = cc
> CFLAGS   = -m32 -g -DDEBUG -D_REENTRANT -malign-double
> CPPFLAGS = -I../include -I../../include
> LDFLAGS  = -m32 -L../lib -L../../lib
> LDLIBS   = -lar -lnsl -lpthread -lncurses -ldl -licuucbmc -licui18nbmc
> -licudatabmc
>
> # Standard targets.
>
> all: $(PROGRAM)
>
> objects: $(OBJECTS)
>
> $(PROGRAM): $(OBJECTS)
> $(CC) -o $(PROGRAM) $(OBJECTS) $(LDFLAGS) $(LDLIBS)
>
> clean:
> $(RM) $(PROGRAM) $(OBJECTS) core
>
> ---
>
> There are also some libs missing in /api/lib. So I copied
> them from /bin
> libicudatabmc.so
>  libicudatabmc.so.32
> libicui18nbmc.so
> libicui18nbmc.so.32
> libicuucbmc.so
> libicuucbmc.so.32
>
>
> HTH
>
> Kind Regards Conny
>
>  --
> *Von:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *Im Auftrag von *Lyle Taylor
> *Gesendet:* Freitag, 21. August 2009 18:56
> *An:* arslist@ARSLIST.ORG
> *Betreff:* Re: Remedy API and gcc on Redhat Linux
>
> **
>
> In your build directory, run the following command and send us the output:
>
>
>
> file ../../lib/libar.so
>
>
>
> Your build options seem to be telling it to build a 32-bit executable, but
> 75 is 64-bit on Linux.  The command above will verify whether libar.so is a
> 32 or 64-bit binary.  If it’s 64-bit, then change -m32 to -m64 in your
> Makefile, do a make clean and then try building it again.
>
>
>
> Lyle
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Marty.Thorin
> *Sent:* Friday, August 21, 2009 10:28 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Remedy API and gcc on Redhat Linux
>
>
>
> **
>
> Dear Axton:
>
> Here is a listing of my Makefile (same as out-of-the-box), the run,
> and a directory listing after the run.
>
>
>
> Thorin
>
>
>
> remedy75{xxremedy}57: more Makefile
> #
> # Parameters.
>
>
>
> PROGRAM   = driver
> SOURCES   = api.c get.c main.c print.c util.c
> OBJECTS   = api.o get.o main.o print.o util.o
>
>
>
> # Compiler flags.
>
>
>
> CC = cc
> CFLAGS   = -m32 -g -DDEBUG -D_REENTRANT -malign-double
> CPPFLAGS = -I../include -I../../include
> LDFLAGS  = -L../lib -L../../lib
> LDLIBS   = -lar -lnsl -lpthread -lcurses -ldl
>
>
>
> # Standard targets.
>
>
>
> all: $(PROGRAM)
>
>
>
> objects: $(OBJECTS)
>
>
>
> $(PROGRAM): $(OBJECTS)
> $(CC) -o $(PROGRAM) $(OBJECTS) $(LDFLAGS) $(LDLIBS)
>
>
>
> clean:
> $(RM) $(PROGRAM) $(OBJECTS) core
> ___
>
>
>
> remedy75{xxremedy}58: make
> cc -o driver api.o get.o main.o print.o util.o -L../lib -L../../lib -lar
> -lnsl -lpthread -lcurses -ldl
> /usr/bin/ld: skipping incompatible ../../lib/libar.so when searching for
> -lar
> /usr/bin/ld: skipping incompatible ../../lib/libar.a when searching for
> -lar
> /usr/bin/ld: cannot find -lar
> collect2: ld returned 1 exit status
> make: *** [driver] Error 1
> ___
>
>
>
> remedy75{xxremedy}59: ls -l
> total 1880
> -rwxr-xr-x  1 xxremedy ftp 411821 Mar 10 04:03 api.c*
> -rwxr-xr-x  1 xxremedy ftp   5906 Mar 10 04:03 api.h*
> -rw-r--r--  1 xxremedy ftp 314412 Aug 21 11:22 api.o
> -rwxr-xr-x  1 xxremedy ftp 210747 Mar 10 04:03 get.c*
> -rwxr-xr-x  1 xxremedy ftp   6902 Aug  7 15:08 get.h*
> -rw-r--r--  1 xxremedy ftp 153016 Aug 21 11:22 get.o
> -rwxr-xr-x  1 xxremedy ftp   5727 Mar 10 04:03 globals.h*
> -rwxr-xr-x  1 xxremedy ftp  65161 Aug 17 13:30 main.c*
> -rwxr-xr-x  1 xxremedy ftp  19440 Mar 10 04:03 main.h*
> -rw-r--r--  1 xxremedy ftp  47636 Aug 21 11:22 main.o
> -rwxr-xr-x  1 xxremedy ftp509 Aug 21 11:22 Makefile*
> -rwxr-xr-x  1 xxremedy ftp 282759 Mar 10 04:03 print.c*
> -rwxr-xr-x  1 xxremedy ftp   7934 Mar 10 04:03 print.h*
> -rw-r--r--  1 xxremedy ftp 200340 Aug 21 11:22 print.o
> -rwxr-xr-x  1 xxremedy ftp  46470 Aug 14 19:24 util.c*
> -rwxr-xr-x  1 xxremedy ftp   2054 Mar 10 04:03 util.h*
> -rw-r--r--  1 xxremedy ftp  31184 Aug 21 11:22 util.o
> -rw-r--r--  1 xxreme

AW: Remedy API and gcc on Redhat Linux

[Conny Martin]

libar.so is 32 bit-binary. The Makefile provided by BMC won't work
unless you do a little customisation
 
this one works for me.


#
# Parameters.
 
PROGRAM   = driver
SOURCES   = api.c get.c main.c print.c util.c
OBJECTS   = api.o get.o main.o print.o util.o
 
# Compiler flags.
 
CC = cc
CFLAGS   = -m32 -g -DDEBUG -D_REENTRANT -malign-double
CPPFLAGS = -I../include -I../../include 
LDFLAGS  = -m32 -L../lib -L../../lib 
LDLIBS   = -lar -lnsl -lpthread -lncurses -ldl -licuucbmc -licui18nbmc
-licudatabmc
 
# Standard targets.
 
all: $(PROGRAM)
 
objects: $(OBJECTS)
 
$(PROGRAM): $(OBJECTS)
$(CC) -o $(PROGRAM) $(OBJECTS) $(LDFLAGS) $(LDLIBS)
 
clean:
$(RM) $(PROGRAM) $(OBJECTS) core

---
 
There are also some libs missing in /api/lib. So I
copied them from /bin
libicudatabmc.so
libicudatabmc.so.32 
libicui18nbmc.so 
libicui18nbmc.so.32
libicuucbmc.so
libicuucbmc.so.32
 
 
HTH
 
Kind Regards Conny



Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von Lyle Taylor
Gesendet: Freitag, 21. August 2009 18:56
An: arslist@ARSLIST.ORG
Betreff: Re: Remedy API and gcc on Redhat Linux


** 

In your build directory, run the following command and send us the
output:

 

file ../../lib/libar.so

 

Your build options seem to be telling it to build a 32-bit executable,
but 75 is 64-bit on Linux.  The command above will verify whether
libar.so is a 32 or 64-bit binary.  If it's 64-bit, then change -m32 to
-m64 in your Makefile, do a make clean and then try building it again.

 

Lyle

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Marty.Thorin
Sent: Friday, August 21, 2009 10:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy API and gcc on Redhat Linux

 

** 

Dear Axton:

Here is a listing of my Makefile (same as out-of-the-box), the run,
and a directory listing after the run.

 

Thorin

 

remedy75{xxremedy}57: more Makefile 
#
# Parameters.

 

PROGRAM   = driver
SOURCES   = api.c get.c main.c print.c util.c
OBJECTS   = api.o get.o main.o print.o util.o

 

# Compiler flags.

 

CC = cc
CFLAGS   = -m32 -g -DDEBUG -D_REENTRANT -malign-double
CPPFLAGS = -I../include -I../../include 
LDFLAGS  = -L../lib -L../../lib
LDLIBS   = -lar -lnsl -lpthread -lcurses -ldl

 

# Standard targets.

 

all: $(PROGRAM)

 

objects: $(OBJECTS)

 

$(PROGRAM): $(OBJECTS)
$(CC) -o $(PROGRAM) $(OBJECTS) $(LDFLAGS) $(LDLIBS)

 

clean:
$(RM) $(PROGRAM) $(OBJECTS) core
___

 

remedy75{xxremedy}58: make
cc -o driver api.o get.o main.o print.o util.o -L../lib -L../../lib -lar
-lnsl -lpthread -lcurses -ldl
/usr/bin/ld: skipping incompatible ../../lib/libar.so when searching for
-lar
/usr/bin/ld: skipping incompatible ../../lib/libar.a when searching for
-lar
/usr/bin/ld: cannot find -lar
collect2: ld returned 1 exit status
make: *** [driver] Error 1
___

 

remedy75{xxremedy}59: ls -l
total 1880
-rwxr-xr-x  1 xxremedy ftp 411821 Mar 10 04:03 api.c*
-rwxr-xr-x  1 xxremedy ftp   5906 Mar 10 04:03 api.h*
-rw-r--r--  1 xxremedy ftp 314412 Aug 21 11:22 api.o
-rwxr-xr-x  1 xxremedy ftp 210747 Mar 10 04:03 get.c*
-rwxr-xr-x  1 xxremedy ftp   6902 Aug  7 15:08 get.h*
-rw-r--r--  1 xxremedy ftp 153016 Aug 21 11:22 get.o
-rwxr-xr-x  1 xxremedy ftp   5727 Mar 10 04:03 globals.h*
-rwxr-xr-x  1 xxremedy ftp  65161 Aug 17 13:30 main.c*
-rwxr-xr-x  1 xxremedy ftp  19440 Mar 10 04:03 main.h*
-rw-r--r--  1 xxremedy ftp  47636 Aug 21 11:22 main.o
-rwxr-xr-x  1 xxremedy ftp509 Aug 21 11:22 Makefile*
-rwxr-xr-x  1 xxremedy ftp 282759 Mar 10 04:03 print.c*
-rwxr-xr-x  1 xxremedy ftp   7934 Mar 10 04:03 print.h*
-rw-r--r--  1 xxremedy ftp 200340 Aug 21 11:22 print.o
-rwxr-xr-x  1 xxremedy ftp  46470 Aug 14 19:24 util.c*
-rwxr-xr-x  1 xxremedy ftp   2054 Mar 10 04:03 util.h*
-rw-r--r--  1 xxremedy ftp  31184 Aug 21 11:22 util.o
-rw-r--r--  1 xxremedy ftp   1674 Aug 14 19:21 wfd_shared.h
rmdy-papr02.comp.wepco.com{xxremedy}60: 

 



From: Axton [mailto:axton.gr...@gmail.com] 
Sent: Thursday, August 20, 2009 7:27 PM
Subject: Re: Remedy API and gcc on Redhat Linux

** I'm not sure why you would need 4.4.1.  Why don't you post the
compiler/linker output and the build options.

Axton Grams

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc. My
voluntary participation in this forum is not intended to convey a role
as a spokesperson, liaison or public relations representative for BMC
Software, Inc.

On Thu, Aug 20, 2009 at 4:2

Re: ARERR 9351 - Need Help

[bruce sisk]

**
OK...I applies the file provided by Todd and that didn't work.We have since found that if you create an account that does not map to an AD account (we are using the cross reference blank password feature...not AREA) or password the error doesn't happen.  If the login name maps to a valid AD account and you hard code a password in Remedy...you still get the error.Overview Console seems to work with out the error.Very frustrating...-Original Message-
From: Rich Gustavson 
Sent: Aug 20, 2009 1:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 9351 - Need Help

**
Todd,
 
Thanks for the update...I did forward your email to my BMC support person and they wrote back the following:
I researched Todd’s issue and they were on MT 7.1 no patch and the hot fix they received was rolled into 7.1 p3
So I dont think the fix you supplied here will help us, since Bruce and I are already on Patch 7.  I definitely dont have time to test it out, but Bruce if you do try Todd's steps please let me know what the results are.
 
Thanks again Todd for the information.
 
Thanks,
Rich
--- On Thu, 8/20/09, Arner, Todd  wrote:
From: Arner, Todd Subject: Re: ARERR 9351 - Need HelpTo: arslist@ARSLIST.ORGDate: Thursday, August 20, 2009, 9:15 AM
** 

We had 9351 error problem back in January 2008.  Below is how BMC had us resolved it.  Not sure if it applies to your situation but thought it might help.
 
Todd Arner

Message from BMC:
For the problem with the 9351 error, BMC is requesting that you follow below procedure in order to fix the problem.
Seems there's a defect. Can you please use the attached file to disable the Java API and enable the C RPC layer?
To install this:
1) Stop the Midtier web app server
2) Drop the attached file into the Midtier WEB-INF/classes directory
3) Restart Midtier's web app server


From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rich GustavsonSent: Thursday, August 20, 2009 8:01 AMTo: arslist@ARSLIST.ORGSubject: Re: ARERR 9351 - Need Help
** 




Bruce,
 
We are having the same exact problem, a lot of the times the users dont even get the error, it just locks up their screen.  Here are differences between our envs we are on:
- ITSM 7.0.3 patch 7.
- we are using Weblogic instead of Tomcat., however in the next two weeks we are switching over to Tomcat.
 
And when they use Firefox or IE with Fiddler on, the problem goes away.  One thing we tried is that if we use IE with Fiddler on but disble the fiddler option to "Ignore Certificate Errors", our end users starts to hang again.
We do have a ticket open with Microsoft and they are currently looking into the problem as well.
 
Also, BMC has said to me in the past that in order to get rid of the 9351 errors you need to flush your cache:
 
- first try the end users browers cache (have them do it manually) 
- if still have problems then flush the mid tier cache
 
Weve done that...and most of the 9351 errors have gone away, but the end users still hangs to the point where they either have to kill the ie process or reboot their machines.
 
If we find a solution, I will let you know.
 
Thanks,
Rich
 
--- On Wed, 8/19/09, bruce sisk  wrote:
From: bruce sisk Subject: Re: ARERR 9351 - Need HelpTo: arslist@ARSLIST.ORGDate: Wednesday, August 19, 2009, 6:40 PM
** Sorry...tried hard to include all the environment...We are running ITSM 7.0.3 Patch 8.
-Original Message- From: Joe DeSouza Sent: Aug 19, 2009 3:45 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 9351 - Need Help ** 


Bruce,
 
What patch of the "ITSM Applications" (NOT ARS) are you guys on? I remember there used to be an issue with the ardbcQuery.dll with the early releases of ITSM 7 that used to result in that error.
 
I am not sure which patch resolved that problem. I'm pretty sure it was either Patch 3 or above though.
 
Joe



From: bruce sisk To: arslist@ARSLIST.ORGSent: Wednesday, August 19, 2009 2:20:08 PMSubject: ARERR 9351 - Need HelpHello,We are experiencing a problem with our mid-tier users in that they get a 5-10 minute screen lock whenever they try to access the Incident management Console by clicking the link on the Home page.  When the screen finally unlocks, they get the error:Unable to setup data connection, which is preventing the application from working correctly. (ARERR 9351)Environment:ARS 7.1 Patch 7Oracle 10 (remote server)Mid-tier 7.1 patch 7 (2 remote servers running Tomcat and IIS6 with a load balancer)Users are browsing with both IE 6 and 7.  We get the error in both.The problem is intermitent...not everyone is having the problem...those who have it don't
 have it all the time.Done so far:Have researched the issue on Remedy's KB...not much information.Have researched the issue on ARSList...several postings, but no solutions.Have opened an issue with Remedy support...we seem to just be sending them log files.Have tried to turn on client side logging for users having the issue...with logging turned on (setting through Preferen

Re: ARERR 590 SQL Database is not available-will try connection

[Raj]

when i restarted the AR System service then it worked. And am able to
login successfully.

but still want to know what could be the reason ?

On Aug 21, 11:29 am, Raj  wrote:
> Hello all,
> I am getting the following error when logging into user tool through
> pre-production system.
>
> ARERR [590] SQL database is not available -- will retry connection
> user: Demo,  server: servernam.
>
> But I am able to login through test system.
>
> For both test and pre-production system , we have the same database
> server , and have seperate databases for each. Why I am able to login
> through Test system but not Pre-Production ?
>
> From AR Error Messages Document :
>
> Unable to successfully log in to any server.
> 590
> Note
> SQL database is not available—will retry connection.
> The SQL database is unavailable. The process periodically retries the
> connection until a
> connection is obtained or it encounters a fatal error.
>
> Please guide.
> Thanks,
> Raj
>
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ARERR 590 SQL Database is not available-will try connection

[Raj]

Hello all,
I am getting the following error when logging into user tool through
pre-production system.

ARERR [590] SQL database is not available -- will retry connection
user: Demo,  server: servernam.

But I am able to login through test system.

For both test and pre-production system , we have the same database
server , and have seperate databases for each. Why I am able to login
through Test system but not Pre-Production ?

>From AR Error Messages Document :

Unable to successfully log in to any server.
590
Note
SQL database is not available—will retry connection.
The SQL database is unavailable. The process periodically retries the
connection until a
connection is obtained or it encounters a fatal error.

Please guide.
Thanks,
Raj

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Syntax error on midtier 7.1 install shell script

[Rabi Tripathi]

Hi folks.
I'm trying to install Midtier 7.1 patch 7 on a solaris box. The install script 
mt_install stops with syntax error after I answer the prompt about where to 
install midtier:
./mt_install_new: syntax error at line 1: `)' unexpected

I have tried this 3 times to make sure my responses to prompts at this point or 
prior are not the cause, but I get the same result.

Anybody seen this? If you warm up at the sight of unix shell scripts, please 
read on.

-
My shell is: GNU bash, version 2.05.0(1)

I ran the mt_install script with "set -x" and this is what I see:

+ CheckSpace ARS_ROOT 12 
CSA=ARS_ROOT
CSB=12
also=already
+ eval CHECKDIR=$ARS_ROOT 
CHECKDIR=/www/apps/tomcat5/remedy/mid-tier
ORIGINAL_DIR=/www/apps/tomcat5/remedy/mid-tier
+ GetAvail DISK_AVAIL /www/apps/tomcat5/remedy/mid-tier 
+ [ -d /www/apps/tomcat5/remedy/mid-tier ] 
+ [ 0 -eq 1 ] 
+ [ 0 -eq 1 -o 0 -eq 1 ] 
+ [ 1 -eq 1 -o 0 -eq 1 ] 
LC_ALL=C
LANG=C
+ awk -F  {print $1}+ df /www/apps/tomcat5/wwwapptest/remedy/mid-tier 
+ tr -d \012 
+ egrep -vi Filesystem 
 
+ awk -F: {print $2 } 
+ eval DISK_AVAIL=/vol/viv0/tradapp) 
./mt_install_new: syntax error at line 1: `)' unexpected


Note this part:
+ eval DISK_AVAIL=/vol/viv0/tradapp)

There is an extra ")" at the end.

The code in question is this:
eval DISK_AVAIL=`LC_ALL=C; LANG=C; df /www/apps/tomcat5/remedy/mid-tier 2> 
/dev/null | egrep -vi "Filesystem" | tr -d '\012' | awk -F':' '{print $2 }' | 
awk -F' ' '{print $1}'`

It's basically trying to find out what is the partition where the directory I 
specified resides.

This part on shell prompt works fine:
$ echo `LC_ALL=C; LANG=C; df /www/apps/tomcat5/remedy/mid-tier 2> /dev/null | 
egrep -vi "Filesystem" | tr -d '\012' | awk -F':' '{print $2 }' | awk -F' ' 
'{print $1}'`
/vol/viv0/tradapp

See the partition info displayed correctly without the extra "("

This works too:
$ eval aa=`LC_ALL=C; LANG=C; df /www/apps/tomcat5/wwwapptest/remedy/mid-tier 2> 
/dev/null | egrep -vi "Filesystem" | tr -d '\012' | awk -F':' '{print $2 }' | 
awk -F' ' '{print $1}'`
$ echo $aa
/vol/viv0/tradapp

See the last line. Working fine.

Where does the extra ")" come from in the script?

I will do the install by editing the script, but what's going on here??


  

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Re: Remedy API and gcc on Redhat Linux

[Lyle Taylor]

In your build directory, run the following command and send us the output:

file ../../lib/libar.so

Your build options seem to be telling it to build a 32-bit executable, but 75 
is 64-bit on Linux.  The command above will verify whether libar.so is a 32 or 
64-bit binary.  If it's 64-bit, then change -m32 to -m64 in your Makefile, do a 
make clean and then try building it again.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Marty.Thorin
Sent: Friday, August 21, 2009 10:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy API and gcc on Redhat Linux

**
Dear Axton:
Here is a listing of my Makefile (same as out-of-the-box), the run, and a 
directory listing after the run.

Thorin

remedy75{xxremedy}57: more Makefile
#
# Parameters.

PROGRAM   = driver
SOURCES   = api.c get.c main.c print.c util.c
OBJECTS   = api.o get.o main.o print.o util.o

# Compiler flags.

CC = cc
CFLAGS   = -m32 -g -DDEBUG -D_REENTRANT -malign-double
CPPFLAGS = -I../include -I../../include
LDFLAGS  = -L../lib -L../../lib
LDLIBS   = -lar -lnsl -lpthread -lcurses -ldl

# Standard targets.

all: $(PROGRAM)

objects: $(OBJECTS)

$(PROGRAM): $(OBJECTS)
$(CC) -o $(PROGRAM) $(OBJECTS) $(LDFLAGS) $(LDLIBS)

clean:
$(RM) $(PROGRAM) $(OBJECTS) core
___

remedy75{xxremedy}58: make
cc -o driver api.o get.o main.o print.o util.o -L../lib -L../../lib -lar -lnsl 
-lpthread -lcurses -ldl
/usr/bin/ld: skipping incompatible ../../lib/libar.so when searching for -lar
/usr/bin/ld: skipping incompatible ../../lib/libar.a when searching for -lar
/usr/bin/ld: cannot find -lar
collect2: ld returned 1 exit status
make: *** [driver] Error 1
___

remedy75{xxremedy}59: ls -l
total 1880
-rwxr-xr-x  1 xxremedy ftp 411821 Mar 10 04:03 api.c*
-rwxr-xr-x  1 xxremedy ftp   5906 Mar 10 04:03 api.h*
-rw-r--r--  1 xxremedy ftp 314412 Aug 21 11:22 api.o
-rwxr-xr-x  1 xxremedy ftp 210747 Mar 10 04:03 get.c*
-rwxr-xr-x  1 xxremedy ftp   6902 Aug  7 15:08 get.h*
-rw-r--r--  1 xxremedy ftp 153016 Aug 21 11:22 get.o
-rwxr-xr-x  1 xxremedy ftp   5727 Mar 10 04:03 globals.h*
-rwxr-xr-x  1 xxremedy ftp  65161 Aug 17 13:30 main.c*
-rwxr-xr-x  1 xxremedy ftp  19440 Mar 10 04:03 main.h*
-rw-r--r--  1 xxremedy ftp  47636 Aug 21 11:22 main.o
-rwxr-xr-x  1 xxremedy ftp509 Aug 21 11:22 Makefile*
-rwxr-xr-x  1 xxremedy ftp 282759 Mar 10 04:03 print.c*
-rwxr-xr-x  1 xxremedy ftp   7934 Mar 10 04:03 print.h*
-rw-r--r--  1 xxremedy ftp 200340 Aug 21 11:22 print.o
-rwxr-xr-x  1 xxremedy ftp  46470 Aug 14 19:24 util.c*
-rwxr-xr-x  1 xxremedy ftp   2054 Mar 10 04:03 util.h*
-rw-r--r--  1 xxremedy ftp  31184 Aug 21 11:22 util.o
-rw-r--r--  1 xxremedy ftp   1674 Aug 14 19:21 wfd_shared.h
rmdy-papr02.comp.wepco.com{xxremedy}60:


From: Axton [mailto:axton.gr...@gmail.com]
Sent: Thursday, August 20, 2009 7:27 PM
Subject: Re: Remedy API and gcc on Redhat Linux
** I'm not sure why you would need 4.4.1.  Why don't you post the 
compiler/linker output and the build options.

Axton Grams

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.
On Thu, Aug 20, 2009 at 4:24 PM, Marty.Thorin 
mailto:thorin.ma...@we-energies.com>> wrote:
**

Good afternoon:
I tried to compile the out-of-the-box program 'driver'.  It compiled 
but would not link.  When I asked BMC I was informed my copy of gcc (3.4.6) is 
too old and I need to upgrade to 4.4.1.

I downloaded 4.4.1 today but it looks like I need to build the gcc compiler!?!  
This is not a small task.  So I figure I must have done something wrong.  Does 
anyone know where to download gcc 4.4.1 for Redhat in a tar or zip file?

Thank you,
Thorin
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Re: Remedy API and gcc on Redhat Linux

[Marty.Thorin]

Dear Axton:
Here is a listing of my Makefile (same as out-of-the-box), the run,
and a directory listing after the run.
 
Thorin
 
remedy75{xxremedy}57: more Makefile 
#
# Parameters.
 
PROGRAM   = driver
SOURCES   = api.c get.c main.c print.c util.c
OBJECTS   = api.o get.o main.o print.o util.o
 
# Compiler flags.
 
CC = cc
CFLAGS   = -m32 -g -DDEBUG -D_REENTRANT -malign-double
CPPFLAGS = -I../include -I../../include 
LDFLAGS  = -L../lib -L../../lib
LDLIBS   = -lar -lnsl -lpthread -lcurses -ldl
 
# Standard targets.
 
all: $(PROGRAM)
 
objects: $(OBJECTS)
 
$(PROGRAM): $(OBJECTS)
$(CC) -o $(PROGRAM) $(OBJECTS) $(LDFLAGS) $(LDLIBS)
 
clean:
$(RM) $(PROGRAM) $(OBJECTS) core
___
 
remedy75{xxremedy}58: make
cc -o driver api.o get.o main.o print.o util.o -L../lib -L../../lib -lar
-lnsl -lpthread -lcurses -ldl
/usr/bin/ld: skipping incompatible ../../lib/libar.so when searching for
-lar
/usr/bin/ld: skipping incompatible ../../lib/libar.a when searching for
-lar
/usr/bin/ld: cannot find -lar
collect2: ld returned 1 exit status
make: *** [driver] Error 1
___
 
remedy75{xxremedy}59: ls -l
total 1880
-rwxr-xr-x  1 xxremedy ftp 411821 Mar 10 04:03 api.c*
-rwxr-xr-x  1 xxremedy ftp   5906 Mar 10 04:03 api.h*
-rw-r--r--  1 xxremedy ftp 314412 Aug 21 11:22 api.o
-rwxr-xr-x  1 xxremedy ftp 210747 Mar 10 04:03 get.c*
-rwxr-xr-x  1 xxremedy ftp   6902 Aug  7 15:08 get.h*
-rw-r--r--  1 xxremedy ftp 153016 Aug 21 11:22 get.o
-rwxr-xr-x  1 xxremedy ftp   5727 Mar 10 04:03 globals.h*
-rwxr-xr-x  1 xxremedy ftp  65161 Aug 17 13:30 main.c*
-rwxr-xr-x  1 xxremedy ftp  19440 Mar 10 04:03 main.h*
-rw-r--r--  1 xxremedy ftp  47636 Aug 21 11:22 main.o
-rwxr-xr-x  1 xxremedy ftp509 Aug 21 11:22 Makefile*
-rwxr-xr-x  1 xxremedy ftp 282759 Mar 10 04:03 print.c*
-rwxr-xr-x  1 xxremedy ftp   7934 Mar 10 04:03 print.h*
-rw-r--r--  1 xxremedy ftp 200340 Aug 21 11:22 print.o
-rwxr-xr-x  1 xxremedy ftp  46470 Aug 14 19:24 util.c*
-rwxr-xr-x  1 xxremedy ftp   2054 Mar 10 04:03 util.h*
-rw-r--r--  1 xxremedy ftp  31184 Aug 21 11:22 util.o
-rw-r--r--  1 xxremedy ftp   1674 Aug 14 19:21 wfd_shared.h
rmdy-papr02.comp.wepco.com{xxremedy}60: 




From: Axton [mailto:axton.gr...@gmail.com] 
Sent: Thursday, August 20, 2009 7:27 PM
Subject: Re: Remedy API and gcc on Redhat Linux


** I'm not sure why you would need 4.4.1.  Why don't you post the
compiler/linker output and the build options.

Axton Grams

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc. My
voluntary participation in this forum is not intended to convey a role
as a spokesperson, liaison or public relations representative for BMC
Software, Inc.


On Thu, Aug 20, 2009 at 4:24 PM, Marty.Thorin
 wrote:


** 

Good afternoon: 
I tried to compile the out-of-the-box program 'driver'.
It compiled but would not link.  When I asked BMC I was informed my copy
of gcc (3.4.6) is too old and I need to upgrade to 4.4.1.

I downloaded 4.4.1 today but it looks like I need to build the
gcc compiler!?!  This is not a small task.  So I figure I must have done
something wrong.  Does anyone know where to download gcc 4.4.1 for
Redhat in a tar or zip file?

Thank you, 
Thorin 

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Re: DSL Install files for CMDB 2.1, Asset Management 7.0.3

[strauss]

Usually someone in Sales has to manipulate your EPD settings... support cannot 
do it.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Friday, August 21, 2009 11:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: DSL Install files for CMDB 2.1, Asset Management 7.0.3

**
More of a rant really... I know what the problem is. It's that the CMDB 
Enterprise Manager does not show up on my ENTITLED PRODUCTS LIST on the EPD 
pages but it does show up on MY PRODUCTS list on my profile. I just can't get 
the support people to understand that... RAWR!!!

Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Friday, August 21, 2009 11:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: DSL Install files for CMDB 2.1, Asset Management 7.0.3

**
Try the patch page?

Rick


From: "Chowdhury, Tauf"
Date: Fri, 21 Aug 2009 09:30:27 -0400
To: 
Subject: DSL Install files for CMDB 2.1, Asset Management 7.0.3
Wow,
I have been through a week and a half of trying to find out how to download DSL 
install files with BMC support. Can anyone on here tell me how/where to 
download this with the new website format they have?

Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Informatics-Infrastructure
Office: 631.858.7765
Mobile:646.483.2779



This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.
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Re: DSL Install files for CMDB 2.1, Asset Management 7.0.3

[Chowdhury, Tauf]

More of a rant really... I know what the problem is. It's that the CMDB
Enterprise Manager does not show up on my ENTITLED PRODUCTS LIST on the
EPD pages but it does show up on MY PRODUCTS list on my profile. I just
can't get the support people to understand that... RAWR!!!

 

Tauf Chowdhury 

Analyst, Service Management

Office: 631.858.7765

Mobile:646.483.2779

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Friday, August 21, 2009 11:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: DSL Install files for CMDB 2.1, Asset Management 7.0.3

 

** 

Try the patch page?

Rick



From: "Chowdhury, Tauf" 
Date: Fri, 21 Aug 2009 09:30:27 -0400
To: 
Subject: DSL Install files for CMDB 2.1, Asset Management 7.0.3

Wow,

I have been through a week and a half of trying to find out how to
download DSL install files with BMC support. Can anyone on here tell me
how/where to download this with the new website format they have? 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Informatics-Infrastructure

Office: 631.858.7765

Mobile:646.483.2779

 

 



This e-mail and its attachments may contain Forest Laboratories, Inc.
proprietary information that is privileged, confidential or subject to
copyright belonging to Forest Laboratories, Inc. This e-mail is intended
solely for the use of the individual or entity to which it is addressed.
If you are not the intended recipient of this e-mail, or the employee or
agent responsible for delivering this e-mail to the intended recipient,
you are hereby notified that any dissemination, distribution, copying or
action taken in relation to the contents of and attachments to this
e-mail is strictly prohibited and may be unlawful. If you have received
this e-mail in error, please notify the sender immediately and
permanently delete the original and any copy of this e-mail and any
printout.

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.

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Re: ARERR 9351 - Need Help

[Axton]

This is generally caused by something that blocks a request to the web
server or a response from the web server.  That is the path you need to
analyze to find the cause.  Some common things that may get in the way of
the communication:
- security plugins for your web server (
http://communities.bmc.com/communities/thread/24320%3Bjsessionid=AD04401CA86A9029A6AA1F4220038E7A
)
- sso on your web server (alters response before it is sent back to client)
- miconfigured load balancer (redirects users request to wrong web server)
- network issues (dropped packets, routing issues, etc.)

Axton Grams

On Wed, Aug 19, 2009 at 1:20 PM, bruce sisk  wrote:

> Hello,
>
> We are experiencing a problem with our mid-tier users in that they get a
> 5-10 minute screen lock whenever they try to access the Incident management
> Console by clicking the link on the Home page.  When the screen finally
> unlocks, they get the error:
>
> Unable to setup data connection, which is preventing the application from
> working correctly. (ARERR 9351)
>
> Environment:
>
> ARS 7.1 Patch 7
> Oracle 10 (remote server)
> Mid-tier 7.1 patch 7 (2 remote servers running Tomcat and IIS6 with a load
> balancer)
> Users are browsing with both IE 6 and 7.  We get the error in both.
>
> The problem is intermitent...not everyone is having the problem...those who
> have it don't have it all the time.
>
> Done so far:
>
> Have researched the issue on Remedy's KB...not much information.
> Have researched the issue on ARSList...several postings, but no solutions.
> Have opened an issue with Remedy support...we seem to just be sending them
> log files.
>
> Have tried to turn on client side logging for users having the issue...with
> logging turned on (setting through Preferences form), the issue completely
> goes away.
> Server side logging does not reveal any issues or errors.
> Have downloaded and installed Fiddler (a suggestion from the ARSList
> postings)...again, while logging through Fiddler, the issue completely goes
> away.
> Have downloaded and installed Firefox 3.5 the issue goes away.
>
> Some things we CAN'T do:
>
> IE is the "official" browser for this company, so Firefox is NOT an option.
> The Workflow logging window that opens with client side remedy logging is
> irritating people so that can't be considered a permanent solution.
>
> This is a plea for any insight or solutions from those who have had this
> issue in the past and what you did to resolve it.
>
> Thanks,
>
> Bruce Sisk
> BFS Enterprises
>
> 
> PeoplePC Online
> A better way to Internet
> http://www.peoplepc.com
>
>
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Re: DSL Install files for CMDB 2.1, Asset Management 7.0.3

[Rick Cook]

Try the patch page?

Rick

-Original Message-
From: "Chowdhury, Tauf" 

Date: Fri, 21 Aug 2009 09:30:27 
To: 
Subject: DSL Install files for CMDB 2.1, Asset Management 7.0.3


Wow,

I have been through a week and a half of trying to find out how to
download DSL install files with BMC support. Can anyone on here tell me
how/where to download this with the new website format they have? 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Informatics-Infrastructure

Office: 631.858.7765

Mobile:646.483.2779

 

 

**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.

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Re: Field limits and date only fields

[Carey Matthew Black]

Jonas,

Ok..I think this is the current conditions:
 You have the value in a display only ARS  "Date" field.
 That value is being pushed to a Vendor (type) Form into a field that
is also represented by an ARS "Date" data type.

So the ARS stuff should be ok with all of that.
 However, are you sure that the Vendor form is not throwing some kind
of error based on the value?
 Maybe the plugin does not like the value and you are getting ARERR
306 back from the plugin?

I would try this...
 Move the value from the display only ARS  "Date" field to a display
only ARS  "Integer" field. Then push the integer value to the vendor
form.
 First see if it takes the value. Then make sure that the value the
Vendor form gets is what you would have expected it to be.

If it takes the value, but the Vendor form returns an unexpected
string when you look at the row that is created then I would ask for
more details about the Vendor plugin and the "column" (er data
store/data definition) that this data is pointed at to try to figure
out how the integer value that was passed was interpreted.

NOTE: You may need to change the ARS data type for the field on the
Vendor form to make this all work out properly.

Hope that helps.

-- 
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Fri, Aug 21, 2009 at 5:16 AM, Jonas Stumph
Stevnsvig wrote:
> Hi Frederick, and rick
>
> Same deal - no luck.
>
> Created a date field on the "sending" form, made a set fields to set it to 
> the date, and then pushed that value to the vendor form - exaclty the same 
> error. Any other suggestions?
>
> with regards,
>
>
>
> Jonas Stumph Stevnsvig
> Remedy Developer
> BEC Competence Centre
> Phone  (+45) 46 38 20 08
> Mobile  (+45) 61 56 20 08
> jonas.stumph.stevns...@bec.dk
> becrem...@bec.dk
>
> -Oprindelig meddelelse-
> Fra: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] På vegne af Grooms, Frederick W
> Sendt: 20. august 2009 16:59
> Til: arslist@ARSLIST.ORG
> Emne: Re: Field limits and date only fields
>
> In your Active Link set a Display Only Date field equal to the result of the 
> DATE function and push that Display Only field to the vendor form (So you are 
> pushing a Date Only field to a Date Only field).
>
> Fred
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Rick Cook
> Sent: Thursday, August 20, 2009 8:58 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Field limits and date only fields
>
>
> Jonas,
>
> Active links pull Date/Time formats from the Regional settings of the client. 
> You might start there.
> Rick
>
> -Original Message-
> From: Jonas Stumph Stevnsvig
> Date: Thu, 20 Aug 2009 15:46:57 +0200
> To: 
> Subject: Field limits and date only fields Hi guys, (is it going to be "Jarl 
> to the rescue" again :-D)
>
> I have a weird bahviour in a vendor form:
>
> I have a Date field, which fails when a date is pushed to it by an active 
> link. The value is taken from a Date/Time field and run through the 
> DATE($mydatetimefield$) function.
>
> the error:
>
> "ARERR [306] Value does not fall within the limits specified for the field :  
> (0 - 0) : 536870922"
>
> from the log:
> " (536870922) = 24. august 2009"
>
> as far as I can tell the date field limit is defined by the 
> DateOnlyFieldLimit(); method in Java, and I can't see any restrictions in the 
> database section of the field properties - so i guess the 0 - 0 is a wild 
> goose chase.
>
> I've had some other bothers with regional settings - is that whats bothering 
> me here to? shouldn't the value be "24-08-2009" and in that case, how to I 
> get my active link to format the date properly?
>
>
> thanks in advance,
> ARS 7...@w2k3
>
> Jonas Stumph Stevnsvig
> Remedy Developer
> BEC Competence Centre
> Phone  (+45) 46 38 20 08
> Mobile  (+45) 61 56 20 08
> jonas.stumph.stevns...@bec.dk
> becrem...@bec.dk
>
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Re: AL Guide exiting prematurely

[LJ Longwing]

Ok...are you getting 'calling guide' and 'exiting guide' messages
appropriately?...and do you ever see an exit guide for the first one?

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mark Seiler
Sent: Friday, August 21, 2009 7:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: AL Guide exiting prematurely


** 
Well... no explicit errors are called out on the log, and all of the ALs in
the Guide are on the same form. But, the table loop pushes values to a
second form (successfully), and then the Guide exits abruptly.


 
On Fri, Aug 21, 2009 at 9:31 AM, LJ Longwing  wrote:


** 
And I assume no error conditions encountered that would stop processing
then?all the AL's are on the same form, no open form actions are
happening or anything like that?

  _  


From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mark Seiler

Sent: Friday, August 21, 2009 7:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: AL Guide exiting prematurely


** 
No, there are no exit guide calls.
Thanks


On Fri, Aug 21, 2009 at 9:23 AM, LJ Longwing  wrote:


** 
Do you have any 'exit guide' calls in any of the AL's?

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mark Seiler
Sent: Friday, August 21, 2009 7:16 AM
To: arslist@ARSLIST.ORG
Subject: AL Guide exiting prematurely


** 

Hi All,
I have an AL Guide containing 3 active links. The first one executes a
search on a form (this completes successfully). Once the form is searched,
another guide (not in the original) is called, which does a table loop (this
also completes successfully). The issue is that the original guide exits at
this point and the final two links are never executed (or even attempted
judging by the AL log). I've double-checked the permissions on the workflow
and all are set to public for test purposes.
Am I missing something obvious?
Thanks,
Mark


Win Server 2003/MS SQL 2000
ARS 7.1 patch 6
ITSM 7.0.03 patch 006

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Re: AL Guide exiting prematurely

[Carey Matthew Black]

Mark,

Since a Push action will create/update records in another form then
also make sure you look at filter logs. Maybe your just not seeing the
error being thrown by the Filter/Database in the Active Link log.

I typically turn on all of the client side logs when I head into
client side debug mode. ( It avoid the "oh... I also wanted to see
that. Ok. I will do it again with more logs turned on." problem. )

-- 
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Fri, Aug 21, 2009 at 9:50 AM, Mark Seiler wrote:
> **
> Well... no explicit errors are called out on the log, and all of the ALs in
> the Guide are on the same form. But, the table loop pushes values to a
> second form (successfully), and then the Guide exits abruptly.
>
>> 
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Mark Seiler
>> Sent: Friday, August 21, 2009 7:28 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: AL Guide exiting prematurely
>>
>> **
>> No, there are no exit guide calls.
>> Thanks
>>
>>> 
>>> From: Action Request System discussion list(ARSList)
>>> [mailto:arsl...@arslist.org] On Behalf Of Mark Seiler
>>> Sent: Friday, August 21, 2009 7:16 AM
>>> To: arslist@ARSLIST.ORG
>>> Subject: AL Guide exiting prematurely
>>>
>>> **
>>>
>>> Hi All,
>>> I have an AL Guide containing 3 active links. The first one executes a
>>> search on a form (this completes successfully). Once the form is searched,
>>> another guide (not in the original) is called, which does a table loop (this
>>> also completes successfully). The issue is that the original guide exits at
>>> this point and the final two links are never executed (or even attempted
>>> judging by the AL log). I've double-checked the permissions on the workflow
>>> and all are set to public for test purposes.
>>> Am I missing something obvious?
>>> Thanks,
>>> Mark
>>>
>>> Win Server 2003/MS SQL 2000
>>> ARS 7.1 patch 6
>>> ITSM 7.0.03 patch 006

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Re: AL Guide exiting prematurely

[Carey Matthew Black]

Mark,

Premature exiting (from an Active Link Guide) on a Friday morning is
never a good thing.

More seriously

I think a few more details from you might be very helpful to
understand what is going on.

A fundamental design consideration of AR System is that all work flow
(Active Links, Filters, Escalations, Web Services) happen in the
context of an ARS Form. If for some reason during the work flow that
instance of the form "goes away" then no other work flow that would
have been in that execution sequence will be triggered. (Which is also
true if an error of some kind happens.)

There is a (kind of) good picture of this concept here:
Ref: Workflow-Objects-710.pdf
Pg. 150  "Figure 7-1: Active link processing"

I have a set of Active Links that I attach to a form when I have
questions about what Execute On conditions are being tripped during
work flow. ( They just do simple Message actions saying "Execute on
"Search" started". And if you want to avoid seeing the messages, like
if you have to do this on a live production server, then just set a
display only field with the string instead of using a message action.
Then you at least see the string in an Active Link log. :) ) It can be
helpful to see what is happening vs what you think should be
happening.

So if I understand the triggering conditions then I think the problem
is that you are breaking the operation by what you are doing.


Let me try to explain what I think you said is going on.

Active link #1 (fires on Search)
 Calls a guide "Guide_on_Search"
  Active Link "Guide_on_Search:First Active Link" fires:
   And it does something that opens a form or in some why closes the
existing window.
   Maybe it does a "PERFORM-ACTION-APPLY" or a "PERFORM-ACTION-ACTIVE-LINK" ?

  I think the form mode may have changed at this point and in effect
"exits the guide" because the form context changes.

  Then the results are returned to the client and the "After Search"
(or is it "Display" or "Window Loaded"?) workflow is triggered and the
second guide is called.

I think if you can be more explicit about what triggering conditions
your using we maybe able to point you in the right direction.


However, as a simple minded suggestion...
  Is there a reason why the two active links from the first guide
should not be in the second guide?

-- 
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Fri, Aug 21, 2009 at 9:16 AM, Mark Seiler wrote:
> **
>
> Hi All,
> I have an AL Guide containing 3 active links. The first one executes a
> search on a form (this completes successfully). Once the form is searched,
> another guide (not in the original) is called, which does a table loop (this
> also completes successfully). The issue is that the original guide exits at
> this point and the final two links are never executed (or even attempted
> judging by the AL log). I've double-checked the permissions on the workflow
> and all are set to public for test purposes.
> Am I missing something obvious?
> Thanks,
> Mark
>
> Win Server 2003/MS SQL 2000
> ARS 7.1 patch 6
> ITSM 7.0.03 patch 006

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Re: AL Guide exiting prematurely

[Mark Seiler]

Well... no explicit errors are called out on the log, and all of the ALs in
the Guide are on the same form. But, the table loop pushes values to a
second form (successfully), and then the Guide exits abruptly.



On Fri, Aug 21, 2009 at 9:31 AM, LJ Longwing  wrote:

> ** And I assume no error conditions encountered that would stop processing
> then?all the AL's are on the same form, no open form actions are
> happening or anything like that?
>
>  --
>  *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Mark Seiler
> *Sent:* Friday, August 21, 2009 7:28 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: AL Guide exiting prematurely
>
> **
>  No, there are no exit guide calls.
> Thanks
>
> On Fri, Aug 21, 2009 at 9:23 AM, LJ Longwing wrote:
>
>> ** Do you have any 'exit guide' calls in any of the AL's?
>>
>>  --
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arsl...@arslist.org] *On Behalf Of *Mark Seiler
>> *Sent:* Friday, August 21, 2009 7:16 AM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* AL Guide exiting prematurely
>>
>> **
>>
>> Hi All,
>> I have an AL Guide containing 3 active links. The first one executes a
>> search on a form (this completes successfully). Once the form is searched,
>> another guide (not in the original) is called, which does a table loop (this
>> also completes successfully). The issue is that the original guide exits at
>> this point and the final two links are never executed (or even attempted
>> judging by the AL log). I've double-checked the permissions on the workflow
>> and all are set to public for test purposes.
>> Am I missing something obvious?
>> Thanks,
>> Mark
>>
>>
>> Win Server 2003/MS SQL 2000
>> ARS 7.1 patch 6
>> ITSM 7.0.03 patch 006
>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
>> Are"_
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Re: Form Refresh Question

[LJ Longwing]

Do a run process to refresh field 1020, that's the current results list :) 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell
Sent: Friday, August 21, 2009 7:38 AM
To: arslist@ARSLIST.ORG
Subject: Form Refresh Question

Good morning!

Looking for help here on the following.

I have a form with a button which has an active link that performs an
Application-Delete-Entry on the displayed record.  That part works fine.
What I want is for a refresh of the query of the form so that I can see a
list of the remaining records following the delete.

The refresh was easy since it only was a matter of adding a second action of
an Open Window in Modify mode with the qualification of 1=1.  However, the
issue is that each time this active link is run, it opens up a new window of
the form rather than refreshing the current window, so when you perform
several deletes in succession, you end up with the same number of open
windows of that form for each delete.  How can I refresh the same window?  I
feel like I'm overlooking something obvious so I guess part of my asking is
a sanity check.

I'm using ARS 7.0.01 patch 001 on the server and the clients.

Appreciate the help!

Joe

Joseph Kasell
Senior Systems Engineer
Navy Federal Credit Union


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Form Refresh Question

[Joseph Kasell]

Good morning!

Looking for help here on the following.

I have a form with a button which has an active link that performs an
Application-Delete-Entry on the displayed record.  That part works fine.
What I want is for a refresh of the query of the form so that I can see a
list of the remaining records following the delete.

The refresh was easy since it only was a matter of adding a second action
of an Open Window in Modify mode with the qualification of 1=1.  However,
the issue is that each time this active link is run, it opens up a new
window of the form rather than refreshing the current window, so when you
perform several deletes in succession, you end up with the same number of
open windows of that form for each delete.  How can I refresh the same
window?  I feel like I'm overlooking something obvious so I guess part of
my asking is a sanity check.

I'm using ARS 7.0.01 patch 001 on the server and the clients.

Appreciate the help!

Joe

Joseph Kasell
Senior Systems Engineer
Navy Federal Credit Union

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Re: AL Guide exiting prematurely

[LJ Longwing]

And I assume no error conditions encountered that would stop processing
then?all the AL's are on the same form, no open form actions are
happening or anything like that?

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mark Seiler
Sent: Friday, August 21, 2009 7:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: AL Guide exiting prematurely


** 
No, there are no exit guide calls.
Thanks


On Fri, Aug 21, 2009 at 9:23 AM, LJ Longwing  wrote:


** 
Do you have any 'exit guide' calls in any of the AL's?

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mark Seiler
Sent: Friday, August 21, 2009 7:16 AM
To: arslist@ARSLIST.ORG
Subject: AL Guide exiting prematurely


** 

Hi All,
I have an AL Guide containing 3 active links. The first one executes a
search on a form (this completes successfully). Once the form is searched,
another guide (not in the original) is called, which does a table loop (this
also completes successfully). The issue is that the original guide exits at
this point and the final two links are never executed (or even attempted
judging by the AL log). I've double-checked the permissions on the workflow
and all are set to public for test purposes.
Am I missing something obvious?
Thanks,
Mark


Win Server 2003/MS SQL 2000
ARS 7.1 patch 6
ITSM 7.0.03 patch 006

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JOB: Sr Remedy Developers Needed- Washington DC Metro Area- Clearances Preferred

[Wish, Melissa]

We are seeking Senior Level BMC Remedy Developers for our Washington DC
metro area team. Candidates with Security Clearances are preferred. BMC
Remedy Development experience is required. 

 

This is a full time position with a generous salary, bonuses and
benefits package. Qualified candidates must be based in the Washington
DC metro area or be willing to move there. We are not offering
relocation packages at this time. 

 

Please email your resume as a MS Word document to mw...@columnit.com
  and write "Senior
Remedy Developer - Washington DC" in the subject line. 

 

Column Technologies is a global provider of infrastructure management
and business intelligence solutions that help organizations better
manage their internal and external services. We provide infrastructure
and customer support applications, application development, consulting,
managed services, and training.

 

Column implements only a select group of business processes and
technologies. Our team understands business processes and how they map
back to the underlying technologies. Our integrated process and
technology approach enables us to quickly deliver solutions.

 

Column has offices in the United States, Canada, the United Kingdom,
South Africa, India, Singapore, Australia, and a worldwide partner
network. You can learn more at www.columnit.

 


Job Description


You will be employed at Column Technologies as a Senior Remedy
Consulting Applications Engineer to architect, deploy, support, and in
some cases, train the Remedy product for our growing global customer
base. Your responsibilities will include but are not limited to:

* Install and configuration BMC Remedy applications
* Customize BMC Remedy applications

* Implement integrations with BMC Remedy applications

* Troubleshoot and support BMC Remedy based applications and systems

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specification documents

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* Communicate strategies and best practices for product implementation

* Design custom or product-based solutions based on BMC Remedy
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* Respond to customer requests for product or solution information

* Estimate level of effort to design or deploy products or solutions

* Draft proposals and statements of work for solutions

* Provide technical assistance in a pre-sales capacity

* Mentor Junior Remedy Consultants


You will primarily serve our customers who are located in your region
but travel will be required based on project needs.

Benefits

Health, Dental,  Vision, Basic Life, Long/Short Term  

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Dental, Personal Sickness, and Personal Accident supplemental insurance
benefits

CollegeAmerica 529 College Savings Plan

Paid Vacation

Roth and Traditional 401K

Employee Assistance Program 

 

 

Melissa Wish

Corporate Recruiter

 

Column Technologies, Inc.

Direct: (718) 399-2136

Cell: (917) 748-7104

Fax: (646) 349-3799

Email: mw...@columnit.com  

Web:  http://www.columnit.com  

 


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DSL Install files for CMDB 2.1, Asset Management 7.0.3

[Chowdhury, Tauf]

Wow,

I have been through a week and a half of trying to find out how to
download DSL install files with BMC support. Can anyone on here tell me
how/where to download this with the new website format they have? 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Informatics-Infrastructure

Office: 631.858.7765

Mobile:646.483.2779

 

 

**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
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Re: AL Guide exiting prematurely

[Mark Seiler]

No, there are no exit guide calls.
Thanks

On Fri, Aug 21, 2009 at 9:23 AM, LJ Longwing  wrote:

> ** Do you have any 'exit guide' calls in any of the AL's?
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Mark Seiler
> *Sent:* Friday, August 21, 2009 7:16 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* AL Guide exiting prematurely
>
> **
>
> Hi All,
> I have an AL Guide containing 3 active links. The first one executes a
> search on a form (this completes successfully). Once the form is searched,
> another guide (not in the original) is called, which does a table loop (this
> also completes successfully). The issue is that the original guide exits at
> this point and the final two links are never executed (or even attempted
> judging by the AL log). I've double-checked the permissions on the workflow
> and all are set to public for test purposes.
> Am I missing something obvious?
> Thanks,
> Mark
>
>
> Win Server 2003/MS SQL 2000
> ARS 7.1 patch 6
> ITSM 7.0.03 patch 006
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
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Re: AL Guide exiting prematurely

[LJ Longwing]

Do you have any 'exit guide' calls in any of the AL's?

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mark Seiler
Sent: Friday, August 21, 2009 7:16 AM
To: arslist@ARSLIST.ORG
Subject: AL Guide exiting prematurely


** 

Hi All,
I have an AL Guide containing 3 active links. The first one executes a
search on a form (this completes successfully). Once the form is searched,
another guide (not in the original) is called, which does a table loop (this
also completes successfully). The issue is that the original guide exits at
this point and the final two links are never executed (or even attempted
judging by the AL log). I've double-checked the permissions on the workflow
and all are set to public for test purposes.
Am I missing something obvious?
Thanks,
Mark


Win Server 2003/MS SQL 2000
ARS 7.1 patch 6
ITSM 7.0.03 patch 006

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Re: WWRug09

[Linda J Blomberg]

Thank you very much.  I finally was able to get in and am booked and ready to 
go.  See you all there.

Linda
Fermi National Accelerator Laboratory


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom
Sent: Thursday, August 13, 2009 11:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: WWRug09

**
you should be able to get to it via www.wwrug.com
and the accomodations link.
However if you have pop ups block perhaps it blocked the new window from 
opening?

Here is the URL
https://resweb.passkey.com/Resweb.do?mode=welcome_ei_new&eventID=1406279

If you go straight to the hotel you won't get the $79.00/night (plus taxes etc)
I negotiated.

 Daniel


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Wallace, Kelvin
Sent: August 13, 2009 11:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: WWRug09
**
http://www.hardrockhotel.com/



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Linda J Blomberg
Sent: Thursday, August 13, 2009 11:12 AM
To: arslist@ARSLIST.ORG
Subject: WWRug09

I am in the process of signing up for the Rug conference this year, but am 
unable to get to the Hard Rock Hotel web site to book a room.  Does anyone know 
what the room rate is?

Thanks,
Linda
Fermi National Accelerator Laboratory
blomb...@fnal.gov
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AL Guide exiting prematurely

[Mark Seiler]

Hi All,
I have an AL Guide containing 3 active links. The first one executes a
search on a form (this completes successfully). Once the form is searched,
another guide (not in the original) is called, which does a table loop (this
also completes successfully). The issue is that the original guide exits at
this point and the final two links are never executed (or even attempted
judging by the AL log). I've double-checked the permissions on the workflow
and all are set to public for test purposes.
Am I missing something obvious?
Thanks,
Mark


Win Server 2003/MS SQL 2000
ARS 7.1 patch 6
ITSM 7.0.03 patch 006

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Re: Functional Group usage (long post)

[Reiser, John J]

Lyle,

I was going in that direction at first but I backed off of manipulating
the User form. I already have 235 groups and most of them are for
notification purposes. I was hoping to avoid adding more groups that
would just be for notification and "reporting" roles. If I get this
working I should be able to eliminate some of the Groups for other
applications and use this format.

I only need one (1) group to permit changes (A1_Change) on the
application. So any new user will get their account created with
A1_Change permissions. When the customer needs to add a new functional
group (Procurement) the Maintainer can create the pseudo-group in the
permissions form and pull in the new employee to that functional group.
They could then select check boxes for Create , Change or Maintain
depending on what they want that permission group to do.  
If we use additional ARS Groups they will need to wait for an ARS Admin
to create the group, set up the workflow and add it to the proper table
for the Maintainers to have access.

I'm just trying to off load the tasks that can be better maintained by
some one closer to the business process and reduce the amount of
unnecessary Groups for the system to cache.
Am I complicating things?
Is there a point when there are too many Groups?

Thanks,

--- 
John J. Reiser 
Senior Software Development Analyst 
Remedy Administrator/Developer 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased
by me 
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Thursday, August 20, 2009 6:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Functional Group usage (long post)

If I'm understand you correctly, and you're primarily wondering about
how to give Maintainers the ability to move people into and out of the
four groups, this may not be too difficult.  If you use filters to
update the User form (you shouldn't have to have anyone update the Group
form, since you'll create the 4 groups as an Administrator, and they
shouldn't change once created unless you add more functional groups to
your list), then you don't need to give the Maintainers Administrator
privileges.

You could take an approach similar to how ITSM handles it.  There is a
form that stores the ITSM-related permissions that users have been
granted and a form for maintaining those permissions (you could do it
all on one form, if you wanted to).  Changes made to the form that
stores their permissions trigger filters that make the appropriate
updates to the User form, adding and removing them from the appropriate
Remedy group.  For example, if you add CS permissions to JoeUser in your
form, it would trigger a filter that adds that to the Groups list on the
User form.

Then, your main problem is just limiting access to that form to people
with Maintainer permissions, or locking it down (disabling update
ability) for non-Maintainers.

Does that make sense?  Would something like that work for what you're
looking for?

Lyle

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Reiser, John J
Sent: Thursday, August 20, 2009 2:32 PM
To: arslist@ARSLIST.ORG
Subject: Functional Group usage (long post)

Hello Listers,
ARS 7.1 patch 4
MS SQL 2005
MS 2003 Enterprise SP2

I am trying to nail down a method to using functional groupings for
users.
We have 4 functional groups for an application.
CustService (CS), Tech, Logistics(Log) and Maintainer

The first three deal with handling customer requests.

CS and Log can create and change Customer Requests.
Techs cannot create but can change requests.
Maintainers can create and change requests. They must also maintain data
driven menus via workflow.

CS  TechLog Maintainer
-
Create  X   X   X
Change  X   X   X   X
MaintainX

I was going to make 4 entries in the Group form but the Maintainers need
to move users in and out of the four functional groups. I can't give the
Maintainers access to the Group and User form because the ARServer has
multiple tenants using other applications. I would not be able to
restrict them to this application's users because as new people are
added we do not know if they will eventually work this application. Plus
if the Maintainer removes someone from all of the groups they would not
be able to get them back if we setup row-level access restrictions.

I thought a data driven form could be used as a pseudo-group form to
control who can create, change or maintain the primary form's data and
menus.
I'm just having a hard time getting my mind wrapped around structure of
this idea.
I need a table to track what I tried to display above. The "Permissions"
form would be extensible if they added a new functional 

Re: Malloc error during migration

[Arner, Todd]

Lyle,
You may want to also look at what is happening on the database.  We had
a similar error when users were trying to save requests.  Turned out
someone was trying to access the DB for reporting and using all the DB
resources.  Not sure if that is the case with your situation but may be
worth looking at.  
 
One other thought, have you tried just making the change on your test
server and saving?  I would be curious if the form saves or if you get
the same error.
 
Todd Arner
Great Lakes



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Thursday, August 20, 2009 6:26 PM
To: arslist@ARSLIST.ORG
Subject: Malloc error during migration


** --> 

Hi All,

 

So, I added a couple new fields (a trim text field and an integer field)
to the HPD:Help Desk form and am trying to migrate it from our
development environment to our test environment.  The migration is
failing on creating those two fields with the following errors:

 

Type  Number   Message

Migration Error 3700   Unable to
create field : 

AR System Error   300 Malloc failed
on server CreateMultipleFields()

 

I get those two errors for each field.  Now, when I sit and look at
memory utilization, neither Migrator nor the AR server are doing much
interesting memory-wise.  The AR Server stays around 450 MB and Migrator
stays around 115 MB.  If I look at the AR server logs, there's nothing
interesting there either - no mention of malloc errors on the server.

 

Any ideas on what may be going on and where I can start looking to track
this down?

 

ARS 7.1 p6 

Migrator 7.1 p6

 

Thanks,
Lyle



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SV: Field limits and date only fields

[Jonas Stumph Stevnsvig]

Hi Frederick, and rick

Same deal - no luck.

Created a date field on the "sending" form, made a set fields to set it to the 
date, and then pushed that value to the vendor form - exaclty the same error. 
Any other suggestions?

with regards,



Jonas Stumph Stevnsvig
Remedy Developer
BEC Competence Centre
Phone  (+45) 46 38 20 08
Mobile  (+45) 61 56 20 08
jonas.stumph.stevns...@bec.dk
becrem...@bec.dk

-Oprindelig meddelelse-
Fra: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] På vegne af Grooms, Frederick W
Sendt: 20. august 2009 16:59
Til: arslist@ARSLIST.ORG
Emne: Re: Field limits and date only fields

In your Active Link set a Display Only Date field equal to the result of the 
DATE function and push that Display Only field to the vendor form (So you are 
pushing a Date Only field to a Date Only field).  

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Thursday, August 20, 2009 8:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Field limits and date only fields


Jonas,

Active links pull Date/Time formats from the Regional settings of the client. 
You might start there. 
Rick

-Original Message-
From: Jonas Stumph Stevnsvig
Date: Thu, 20 Aug 2009 15:46:57 +0200
To: 
Subject: Field limits and date only fields Hi guys, (is it going to be "Jarl to 
the rescue" again :-D)
 
I have a weird bahviour in a vendor form:
 
I have a Date field, which fails when a date is pushed to it by an active link. 
The value is taken from a Date/Time field and run through the 
DATE($mydatetimefield$) function.
 
the error:
 
"ARERR [306] Value does not fall within the limits specified for the field :  
(0 - 0) : 536870922"
 
from the log:
" (536870922) = 24. august 2009"
 
as far as I can tell the date field limit is defined by the 
DateOnlyFieldLimit(); method in Java, and I can't see any restrictions in the 
database section of the field properties - so i guess the 0 - 0 is a wild goose 
chase.
 
I've had some other bothers with regional settings - is that whats bothering me 
here to? shouldn't the value be "24-08-2009" and in that case, how to I get my 
active link to format the date properly?
 
 
thanks in advance,
ARS 7...@w2k3

Jonas Stumph Stevnsvig
Remedy Developer
BEC Competence Centre
Phone  (+45) 46 38 20 08
Mobile  (+45) 61 56 20 08
jonas.stumph.stevns...@bec.dk
becrem...@bec.dk 

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