CI Relationship Viewer does not work !
** Hello,Installed packages:CMDB-Version: 2.1.00 patch 004AR-Version: 7.01.00 patch 005AR-Database: SQL Server 2008 (SP1)AR-OS: Windows 7 !!!I have problems to start my CI Relationship viewer.Every time i want to see my relationships to the CI, i´m getting this error message in the data visualition field.This application can the show the web page.I checked all the log informations in der AR folder db, i checked the midtier log and eventhe tomcat log files !I was not able to find any hint of this malfunction.Does anybody know, what is the reason for this error ( perhaps new OS Windows 7?)Thanks in advanceTristan _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
Re: CI Relationship Viewer does not work !
** Look at the Troubleshooting guide - http://documents.bmc.com/supportu/documents/00/92/70092/70092.pdf Start on page 45 Kelly DeaverEffective Technologieswww.effect-tech.comkdea...@kellydeaver.com (ARSlist mail)ke...@effect-tech.com (Business mail) Original Message Subject: CI Relationship Viewer does not work !From: "tristan.rop...@t-online.de" tristan.rop...@t-online.deDate: Mon, November 02, 2009 6:34 amTo: arslist@ARSLIST.ORG** Hello, Installed packages: CMDB-Version: 2.1.00 patch 004 AR-Version: 7.01.00 patch 005 AR-Database: SQL Server 2008 (SP1) AR-OS: Windows 7 !!! I have problems to start my CI Relationship viewer. Every time i want to see my relationships to the CI, i´m getting this error message in the data visualition field. "This application can the show the web page". I checked all the log informations in der AR folder db, i checked the midtier log and even the tomcat log files ! I was not able to find any hint of this malfunction. Does anybody know, what is the reason for this error ( perhaps new OS Windows 7?) Thanks in advance Tristan_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
Job: Remedy Developer CMDB - Cincinnati/Dayton Ohio - Permanent
Wahoo! We got a job that does not require a Government Clearance! Type: Remedy Developer Duration: Permanent with my Client Location: Cincinnati/Dayton OH Salary: 70,000+ w/ Excellent Benefits Authorization Status: US Citizen Sr. Application Developer -- REMEDY Action Request System and CMDB. Description: As a senior developer, the individual will create, design, develop, test and implement REMEDY applications and workflow enhancements from business requirements, in accordance with the corporate procedures and standards. This individual may also serve as a business analyst or project manager on select projects and may train REMEDY users as required. Additionally, the individual will be responsible for the daily administration, maintenance, monitoring and support of all REMEDY applications, servers and reporting in a high-available 24x7 environment. The individual is expected to evaluate REMEDY application patches, enhancements and new releases as necessary. Experience Must Have Qualifications: 4-5 years administrative and development experience using the REMEDY Action Request System and ITSM suite running on an Oracle database platform ARS 7.x experience ITSM 7.x or higher experience CMDB Implementation Integrations with ARS Bachelor's Degree in Information Systems or related field, or comparable experience Strong analytical and technical skills Good oral and written communication skills Dedicated team player and mentor Desired Additional Qualifications ITIL certification CMDB design Project Management and SDLC experience Business requirements gathering REMEDY Integration with other technologies and systems Respectfully, Joshua Kitchen Senior Recruiter Kforce Federal 937.449.1749 office jkitc...@kforce.com mailto:jkitc...@kforce.com http://www.govtrecruiter.com http://www.govtrecruiter.com Great People = Great Results(r) Confidentiality Notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
FW: Public permission group can't see attachments - SOLVED
This is embarrassing, but I'll spill the beans anyway for the benefit of anybody who runs into a similar issue. It seems that long ago, before I can even remember, we decided that we didn't want the general public to see the attachments on this form. So we created a special view in which the attachments were not included, that would appear whenever someone with no permissions opened the form. Dwayne From: Martin, Robert - martinrd Sent: Thursday, October 29, 2009 8:48 AM To: 'arslist@ARSLIST.ORG' Subject: Public permission group can't see attachments Dear List, We are having problems with Public not being able to see Attachment Fields. Both the Attachment Pool, and the individual Attachment Fields have Public permissions. But if somebody with no permissions opens a form, sometimes he sees a blank Attachment Pool with no fields, and other time he can't even see the Attachment Pool. If I give the user permission to one of the other groups with permissions to the attachments, then he can see them with no problem. Any idea what might be causing this? Dwayne Martin James Madison University (ARS 7.1 p3, RH Linux server, Oracle 10.2 db) PS- I sent a similar email yesterday, but it looks like the main message body got blanked out somewhere along the way. So I am trying again. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Public permission group can't see attachments - SOLVED
No need to be embarrassed. We have all done similar types of things Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martin, Robert Sent: Monday, November 02, 2009 8:31 AM To: arslist@ARSLIST.ORG Subject: FW: Public permission group can't see attachments - SOLVED ** This is embarrassing, but I'll spill the beans anyway for the benefit of anybody who runs into a similar issue. It seems that long ago, before I can even remember, we decided that we didn't want the general public to see the attachments on this form. So we created a special view in which the attachments were not included, that would appear whenever someone with no permissions opened the form. Dwayne -Original Message- From: Martin, Robert - martinrd Sent: Thursday, October 29, 2009 8:48 AM To: 'arslist@ARSLIST.ORG' Subject: Public permission group can't see attachments Dear List, We are having problems with Public not being able to see Attachment Fields. Both the Attachment Pool, and the individual Attachment Fields have Public permissions. But if somebody with no permissions opens a form, sometimes he sees a blank Attachment Pool with no fields, and other time he can't even see the Attachment Pool. If I give the user permission to one of the other groups with permissions to the attachments, then he can see them with no problem. Any idea what might be causing this? Dwayne Martin James Madison University (ARS 7.1 p3, RH Linux server, Oracle 10.2 db) PS- I sent a similar email yesterday, but it looks like the main message body got blanked out somewhere along the way. So I am trying again. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
WWRUG: One week to wait !!
Hi Everyone, I can hardly keep contained, the excitement level is so great one week until WWRUG !! I hope everyone else is looking forward to attending also. Thanks to Dan, Phil, Joel and Lenny for actually making this happen. We do appreciate the efforts required and I know I plan on enjoying every moment, having some new knowledge overload, and the opportunity to talk to everyone attending. See you there ... (p.s. I'll bet you can still sign up if you haven't!) Susan *Susan Palmer* Enterprise Remedy Developer and Administrator *ShopperTrak RCT Corporation* 200 W Monroe St 11th Floor Chicago, IL 60606 Office 312-529-5325 Cell 312-502-7687 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WWRUG: One week to wait !!
Yess... And make sure you visit the ARSmarts booth and hear about the specials we will offer during WWRUG, for those who can make quick decisions .. Looking forward to meet you all there in person, and a special thank you to those who are investing their evenings, nights and week-ends to make this happen. Kaïs kais.albas...@arsmarts.com www.arsmarts.com Susan Palmer wrote: ** Hi Everyone, I can hardly keep contained, the excitement level is so great one week until WWRUG !! I hope everyone else is looking forward to attending also. Thanks to Dan, Phil, Joel and Lenny for actually making this happen. We do appreciate the efforts required and I know I plan on enjoying every moment, having some new knowledge overload, and the opportunity to talk to everyone attending. See you there ... (p.s. I'll bet you can still sign up if you haven't!) Susan *Susan Palmer* Enterprise Remedy Developer and Administrator *ShopperTrak RCT Corporation* 200 W Monroe St 11th Floor Chicago, IL 60606 Office 312-529-5325 Cell 312-502-7687 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
WWRUG09: Last day for the Conference Room Rate
After exceeding our alloted rooms by a fair bit Hard Rock Hotel has finally said that's it. You have until 5 p.m. Las Vegas (Pacific) time to book your rooms. We are busy, and if I weren't so exhausted I'd be excited too! Daniel Conference Chair Founder of the ARSlist ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
C API integration question
Listers... My current project has a developer who is integrating AR Server/AR User 7.1 with an Aspect ACD/IVR via the C API and VB 6. We're using VB 6 to re-create the original screen pop app that we had - the previous caretakers of this system had misplaced the full source code but we had a skeleton that was nearly correct - time was short so the decision was made to stick with that architecture (Yes, we're already planning on replacing it, thanks :) Anywaywhat the design calls for is opening the IM Incident Management Console and populating fields with the incoming call data. Depending on the call type the agent then takes appropriate action. We are NOT trying to directly open a new Incident screen. The developer has run into several issues using the API calls LoadForm/OpenForm - both of them return errors indicating they are wanting to be opened in CREATE or QUERY mode with appropriate parameters for each mode. What he's really needs to do is open it in Dialog Mode and do a set fields. There are of course ways around it (opening a dummy Regular form and adding an entry, etc) but we've run into related issues there too - might be MS bugs, we're still checking. So - if anyone has done a C API integration that opens a Display Only window and sets a field - I'm REALLY interested in seeing your code for that piece so I can pass it along. Thanks in advance... William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com http://www.stratacominc.com/ Blog, www.williamrentfrow.com http://www.williamrentfrow.com/ 715-410-8156 C ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Public permission group can't see attachments - SOLVED
Ugh, Views are the WORST! Can't tell you how many times I would be puzzled by why something is not working to find out that it's because it's on a different view Been there, done that Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Monday, November 02, 2009 10:19 AM To: arslist@ARSLIST.ORG Subject: Re: Public permission group can't see attachments - SOLVED No need to be embarrassed. We have all done similar types of things Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martin, Robert Sent: Monday, November 02, 2009 8:31 AM To: arslist@ARSLIST.ORG Subject: FW: Public permission group can't see attachments - SOLVED ** This is embarrassing, but I'll spill the beans anyway for the benefit of anybody who runs into a similar issue. It seems that long ago, before I can even remember, we decided that we didn't want the general public to see the attachments on this form. So we created a special view in which the attachments were not included, that would appear whenever someone with no permissions opened the form. Dwayne -Original Message- From: Martin, Robert - martinrd Sent: Thursday, October 29, 2009 8:48 AM To: 'arslist@ARSLIST.ORG' Subject: Public permission group can't see attachments Dear List, We are having problems with Public not being able to see Attachment Fields. Both the Attachment Pool, and the individual Attachment Fields have Public permissions. But if somebody with no permissions opens a form, sometimes he sees a blank Attachment Pool with no fields, and other time he can't even see the Attachment Pool. If I give the user permission to one of the other groups with permissions to the attachments, then he can see them with no problem. Any idea what might be causing this? Dwayne Martin James Madison University (ARS 7.1 p3, RH Linux server, Oracle 10.2 db) PS- I sent a similar email yesterday, but it looks like the main message body got blanked out somewhere along the way. So I am trying again. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WWRUG: One week to wait !!
W I would if I could! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Susan Palmer Sent: Monday, November 02, 2009 9:23 AM To: arslist@ARSLIST.ORG Subject: WWRUG: One week to wait !! ** Hi Everyone, I can hardly keep contained, the excitement level is so great one week until WWRUG !! I hope everyone else is looking forward to attending also. Thanks to Dan, Phil, Joel and Lenny for actually making this happen. We do appreciate the efforts required and I know I plan on enjoying every moment, having some new knowledge overload, and the opportunity to talk to everyone attending. See you there ... (p.s. I'll bet you can still sign up if you haven't!) Susan Susan Palmer Enterprise Remedy Developer and Administrator ShopperTrak RCT Corporation 200 W Monroe St 11th Floor Chicago, IL 60606 Office 312-529-5325 Cell 312-502-7687 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
workflow manual
Hello everyone, I am new developing applications and I can't find any documentation on how to loop thru a table until EOF. I am trying to update a specific record on The CTM:People table when an escalation submits a record into a stage form with the value of the field I need to update in my CTM:People table (Target) . I need to loop thru the stage form and update each corresponding record in the CTM:people form... Thank you in advance to anyone willing to help. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: workflow manual
You need to do a 'Call Guide' action which has the option to loop through a table, then you need to have the guide in question take whatever action you need done. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jorge Polo Sent: Monday, November 02, 2009 11:10 AM To: arslist@ARSLIST.ORG Subject: workflow manual ** Hello everyone, I am new developing applications and I can't find any documentation on how to loop thru a table until EOF. I am trying to update a specific record on The CTM:People table when an escalation submits a record into a stage form with the value of the field I need to update in my CTM:People table (Target) . I need to loop thru the stage form and update each corresponding record in the CTM:people form. Thank you in advance to anyone willing to help... Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Send HTML To Email Engine
I've not been able to get radio buttons to work in gmail. Outlook worked until we started the upfrade to 2007, now I get parenthesis, like thisL ( ) Approved. Not much a user can do with that. On Wed, Sep 17, 2008 at 11:51 AM, Frank Caruso caruso.fr...@gmail.comwrote: ** I have been able to to send a user an email from the Email Engine that contains HTML. The HTML prompts the user to enter values into a few fields. When the user received the email (tested in Outlook and gMail) the email format looks good. User can type into fields and select from radio buttons. However, when they click the reply button the input fields no longer function. In Outlook the input fields act lie images and the radio buttons act like they are disabled. Any thoughts? Thank you Frank __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: C API integration question
Hi William, if your application is running in the Windows User Tool, then I think you have to use the ARS Automation to control the user tool. ARS Automation can be used directly from VB. You will find further informations in the manual C API Reference 7.1, chapter 5, page 391. There is also an example included. To set a field in the current window use: Open a new form with function OpenForm() or check the active form with function GetActiveForm() Use function GetField() (or GetFieldByID()) - this returns an Object from class ICOMField Set a new value for this object Br, Norbert Am 02.11.2009 um 18:18 schrieb William Rentfrow: ** Listers... My current project has a developer who is integrating AR Server/AR User 7.1 with an Aspect ACD/IVR via the C API and VB 6. We're using VB 6 to re-create the original screen pop app that we had - the previous caretakers of this system had misplaced the full source code but we had a skeleton that was nearly correct - time was short so the decision was made to stick with that architecture (Yes, we're already planning on replacing it, thanks :) Anywaywhat the design calls for is opening the IM Incident Management Console and populating fields with the incoming call data. Depending on the call type the agent then takes appropriate action. We are NOT trying to directly open a new Incident screen. The developer has run into several issues using the API calls LoadForm/OpenForm - both of them return errors indicating they are wanting to be opened in CREATE or QUERY mode with appropriate parameters for each mode. What he's really needs to do is open it in Dialog Mode and do a set fields. There are of course ways around it (opening a dummy Regular form and adding an entry, etc) but we've run into related issues there too - might be MS bugs, we're still checking. So - if anyone has done a C API integration that opens a Display Only window and sets a field - I'm REALLY interested in seeing your code for that piece so I can pass it along. Thanks in advance... William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com Blog, www.williamrentfrow.com 715-410-8156 C _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: windows 7 client?
How did you get the 7.5 client installed on the Windows 7 PC? I tried it just Friday and the install failed, because the installer thought that there was no space left on my hard drive, so it wouldn't let me proceed. I know that I can install it using XP mode, but that's less than ideal. Thanks, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Thursday, October 29, 2009 1:43 PM To: arslist@ARSLIST.ORG Subject: Re: windows 7 client? ** I have a user with the 7.5 client on Windows 7 right now. He's testing and it looks good right now. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mansur, Joanne Sent: Thursday, October 29, 2009 2:42 PM To: arslist@ARSLIST.ORG Subject: windows 7 client? ** Has anyone out there loaded the 7.1.0 client on a windows 7 machine? Any issues? I checked the website, but there doesn't seem to be anything special for windows 7. Thanks in advance, Joanne Mansur Client Systems Analyst Northeastern University (617) 373-3295 (office) (617) 373-4354 (fax) j.man...@neu.edu _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: windows 7 client?
Just used a silent install SMS install. No issues at all. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Monday, November 02, 2009 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: windows 7 client? ** How did you get the 7.5 client installed on the Windows 7 PC? I tried it just Friday and the install failed, because the installer thought that there was no space left on my hard drive, so it wouldn't let me proceed. I know that I can install it using XP mode, but that's less than ideal. Thanks, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Thursday, October 29, 2009 1:43 PM To: arslist@ARSLIST.ORG Subject: Re: windows 7 client? ** I have a user with the 7.5 client on Windows 7 right now. He's testing and it looks good right now. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mansur, Joanne Sent: Thursday, October 29, 2009 2:42 PM To: arslist@ARSLIST.ORG Subject: windows 7 client? ** Has anyone out there loaded the 7.1.0 client on a windows 7 machine? Any issues? I checked the website, but there doesn't seem to be anything special for windows 7. Thanks in advance, Joanne Mansur Client Systems Analyst Northeastern University (617) 373-3295 (office) (617) 373-4354 (fax) j.man...@neu.edu _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Public permission group can't see attachments - SOLVED
Thanks, Fred! I feel much better now that I know I'm in good company. Dwayne -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Monday, November 02, 2009 10:19 AM To: arslist@ARSLIST.ORG Subject: Re: Public permission group can't see attachments - SOLVED No need to be embarrassed. We have all done similar types of things Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martin, Robert Sent: Monday, November 02, 2009 8:31 AM To: arslist@ARSLIST.ORG Subject: FW: Public permission group can't see attachments - SOLVED ** This is embarrassing, but I'll spill the beans anyway for the benefit of anybody who runs into a similar issue. It seems that long ago, before I can even remember, we decided that we didn't want the general public to see the attachments on this form. So we created a special view in which the attachments were not included, that would appear whenever someone with no permissions opened the form. Dwayne -Original Message- From: Martin, Robert - martinrd Sent: Thursday, October 29, 2009 8:48 AM To: 'arslist@ARSLIST.ORG' Subject: Public permission group can't see attachments Dear List, We are having problems with Public not being able to see Attachment Fields. Both the Attachment Pool, and the individual Attachment Fields have Public permissions. But if somebody with no permissions opens a form, sometimes he sees a blank Attachment Pool with no fields, and other time he can't even see the Attachment Pool. If I give the user permission to one of the other groups with permissions to the attachments, then he can see them with no problem. Any idea what might be causing this? Dwayne Martin James Madison University (ARS 7.1 p3, RH Linux server, Oracle 10.2 db) PS- I sent a similar email yesterday, but it looks like the main message body got blanked out somewhere along the way. So I am trying again. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: windows 7 client?
Hmm. OK. I could probably simulate that if I need to. Otherwise, has anyone successfully installed in on Windows 7 using the normal GUI installer? Thanks, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Monday, November 02, 2009 12:18 PM To: arslist@ARSLIST.ORG Subject: Re: windows 7 client? ** Just used a silent install SMS install. No issues at all. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Monday, November 02, 2009 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: windows 7 client? ** How did you get the 7.5 client installed on the Windows 7 PC? I tried it just Friday and the install failed, because the installer thought that there was no space left on my hard drive, so it wouldn't let me proceed. I know that I can install it using XP mode, but that's less than ideal. Thanks, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Thursday, October 29, 2009 1:43 PM To: arslist@ARSLIST.ORG Subject: Re: windows 7 client? ** I have a user with the 7.5 client on Windows 7 right now. He's testing and it looks good right now. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mansur, Joanne Sent: Thursday, October 29, 2009 2:42 PM To: arslist@ARSLIST.ORG Subject: windows 7 client? ** Has anyone out there loaded the 7.1.0 client on a windows 7 machine? Any issues? I checked the website, but there doesn't seem to be anything special for windows 7. Thanks in advance, Joanne Mansur Client Systems Analyst Northeastern University (617) 373-3295 (office) (617) 373-4354 (fax) j.man...@neu.edu _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: windows 7 client?
Yes - see my Thu 10/29/2009 6:26 PM posting. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Monday, November 02, 2009 1:21 PM To: arslist@ARSLIST.ORG Subject: Re: windows 7 client? ** Hmm. OK. I could probably simulate that if I need to. Otherwise, has anyone successfully installed in on Windows 7 using the normal GUI installer? Thanks, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Monday, November 02, 2009 12:18 PM To: arslist@ARSLIST.ORG Subject: Re: windows 7 client? ** Just used a silent install SMS install. No issues at all. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Monday, November 02, 2009 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: windows 7 client? ** How did you get the 7.5 client installed on the Windows 7 PC? I tried it just Friday and the install failed, because the installer thought that there was no space left on my hard drive, so it wouldn't let me proceed. I know that I can install it using XP mode, but that's less than ideal. Thanks, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Thursday, October 29, 2009 1:43 PM To: arslist@ARSLIST.ORG Subject: Re: windows 7 client? ** I have a user with the 7.5 client on Windows 7 right now. He's testing and it looks good right now. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mansur, Joanne Sent: Thursday, October 29, 2009 2:42 PM To: arslist@ARSLIST.ORG Subject: windows 7 client? ** Has anyone out there loaded the 7.1.0 client on a windows 7 machine? Any issues? I checked the website, but there doesn't seem to be anything special for windows 7. Thanks in advance, Joanne Mansur Client Systems Analyst Northeastern University (617) 373-3295 (office) (617) 373-4354 (fax) j.man...@neu.edu _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Java API for ARS - How to obtain a Run-If line from an Active Link (for example)
From what I've been able to tell, there is no such thing as operator
precedence in AR System aside from parentheses. It all seems to be dictated
on the parentheses which seems to correspond to the tree that their parser
build internally. There's a lot of room for improvement in the area of
qualifications in Remedy, in my opinion.
Lyle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Thursday, October 29, 2009 2:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Java API for ARS - How to obtain a Run-If line from an Active Link
(for example)
Hi,
Just tested some things.
I am working on ARServer/Developer 7.5.0 patch 3.
In the Run-If and Set/Push-Fields-If-Qualification, it still puts in extra
brackets:
What I entered:
'CU:ID' = $CU:ID$ AND 'CO:ID' = $CO:ID$ AND 'Status' = Active
After reopen:
(('CU:ID' = $CU:ID$) AND ('CO:ID' = $CO:ID$)) AND ('Status' = Active)
It seems like they did some efforts on the the VALUE in the
Set/Push-Fields Action.
The problem is that i does not work, the new BMC parenthesis optimizer is
faulty!!!
I entered:
(1.0 + 2.0) * 3.0
This is shown after reopening the filter:
1.0 + 2.0 * 3.0
They must take into account that the * has a higher priority than the +,
and put in parenthesis accordingly, if needed.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.
Misi,
There was a fix put in toI think it was set/push action qualifications
to fix their excess parenthesis, but I wasn't aware of any more still
being
in existence. Can you give me an example of where you are seeing it?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Wednesday, October 28, 2009 4:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Java API for ARS - How to obtain a Run-If line from an Active
Link (for example)
Hi,
It would be very nice if someone could take the time to create an
algorithm
that removed the unnecessary grouping parentheses...
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.
Wow...ask a tough oneoktook me FOREVER to figure out
Qualifiersbut here is basically what you need to do.
A QualifierInfo object has three main parts, LeftOperand, Operation,
and RightOperand. To explain these parts I will give you an example
('Status' = Fixed) AND ('Create Date' $DATE$)
Ok, if that is your QualifierInfo object, here are your pieces
LeftOperand = ('Status' = Fixed)
Operation = AND
RightOperand = ('Create Date' $DATE$)
So, what I have done in several programs now is to write an iterative
subroutine, if you check the operation to determine if it is a
relational operation ( = != etc). If it's not, I throw
RightOperand back into the sub till it is, If it is then you know you
are down to a single operand, and then you can parse the field/value
on left and right for what you want to check/test for.
Please let me know if this helps anyit's still a bit fuzzy in my
head, but I understand it well enough as it is to do what I need to do.
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of David Morgan
Sent: Tuesday, October 27, 2009 8:33 AM
To: arslist@ARSLIST.ORG
Subject: Java API for ARS - How to obtain a Run-If line from an Active
Link (for example)
**
Hi ARSListers,
I have been looking at the Java API but am stumped by Qualifiers.
String name1 = Demo;
String swd = etno;
String sname = dclha002;
Integer tcpport = 8001;
Integer rpcnum = 0;
ARServerUser context=new ARServerUser(name1,swd,,sname, tcpport);
// Check and verify user login:
try {
// If User Pass/Acct name is wrong, this gens an error.
context.login();
} catch( ARException e ) {
System.out.println( Login Error : + Possible Bad password
or acct name. );
//This return ends all further processing and exits...
return;
}
ListActiveLink
aLinkObjs=context.getListActiveLinkObjects(AST:WorkLog);
int x = 0;
for (int i = 0; i aLinkObjs.size(); i++) {
System.out.format(\n%20s%60s\n\n, i,
aLinkObjs.get(i).getName());
//ActiveLink alink = aLinkObjs.get(x);
try{
Re: Voting option when sending mails
I'm not finding the Other Actions View in Browser option. Has it moved in the later versoins of Outlook 2007? On Tue, Dec 19, 2006 at 11:23 AM, Heider, Stephen shei...@pbsj.com wrote: ** Sashi, Yes, it can be done. I use that here with html email forms. When the user clicks a button it submits their entry to a web app, which in turn updates Remedy. One thing to watch out for is the default button. If a user views the email then presses Enter one of the buttons will be clicked. We did not want that here, so I added two radio buttons for Approved and Rejected. No default is selected so the user has to click one of the options, then click the Submit button. Code was added to check when the user did not make a selection (pressed Enter by mistake). When this occurs the Submit action is ignored. When the user does make a selection the submit action is allowed to continue and post their selection to a web page. Note: Outlook 2007 no longer allows html email forms to function. With OL 2007 the user has to click Other Actions View in Browser in order to interact with an html form email. Stephen -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Sashi M *Sent:* Tuesday, December 19, 2006 1:00 PM *To:* arslist@ARSLIST.ORG *Subject:* Voting option when sending mails ** Hi, I need to have voting option (Buttons for Approved / Rejected) while sending mails from Remedy. Is it possible to have? If yes, can you please tell how it can be done? Thanks Regards, Sashi __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Java API for ARS - How to obtain a Run-If line from an Active Link (for example)
Lyle, my take on that is that Remedy is trying to be DB agnostic. Rather than
compete with how each DB processes SQL, or trying to anticipate how a receiver
of an API call might do so, they just kept it simple.
Rick
-Original Message-
From: Lyle Taylor tayl...@ldschurch.org
Date: Mon, 2 Nov 2009 12:29:40
To: arslist@ARSLIST.ORG
Subject: Re: Java API for ARS - How to obtain a Run-If line from an Active Link
(for example)
From what I've been able to tell, there is no such thing as operator precedence
in AR System aside from parentheses. It all seems to be dictated on the
parentheses which seems to correspond to the tree that their parser build
internally. There's a lot of room for improvement in the area of
qualifications in Remedy, in my opinion.
Lyle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Thursday, October 29, 2009 2:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Java API for ARS - How to obtain a Run-If line from an Active Link
(for example)
Hi,
Just tested some things.
I am working on ARServer/Developer 7.5.0 patch 3.
In the Run-If and Set/Push-Fields-If-Qualification, it still puts in extra
brackets:
What I entered:
'CU:ID' = $CU:ID$ AND 'CO:ID' = $CO:ID$ AND 'Status' = Active
After reopen:
(('CU:ID' = $CU:ID$) AND ('CO:ID' = $CO:ID$)) AND ('Status' = Active)
It seems like they did some efforts on the the VALUE in the
Set/Push-Fields Action.
The problem is that i does not work, the new BMC parenthesis optimizer is
faulty!!!
I entered:
(1.0 + 2.0) * 3.0
This is shown after reopening the filter:
1.0 + 2.0 * 3.0
They must take into account that the * has a higher priority than the +,
and put in parenthesis accordingly, if needed.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.
Misi,
There was a fix put in toI think it was set/push action qualifications
to fix their excess parenthesis, but I wasn't aware of any more still
being
in existence. Can you give me an example of where you are seeing it?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Wednesday, October 28, 2009 4:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Java API for ARS - How to obtain a Run-If line from an Active
Link (for example)
Hi,
It would be very nice if someone could take the time to create an
algorithm
that removed the unnecessary grouping parentheses...
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.
Wow...ask a tough oneoktook me FOREVER to figure out
Qualifiersbut here is basically what you need to do.
A QualifierInfo object has three main parts, LeftOperand, Operation,
and RightOperand. To explain these parts I will give you an example
('Status' = Fixed) AND ('Create Date' $DATE$)
Ok, if that is your QualifierInfo object, here are your pieces
LeftOperand = ('Status' = Fixed)
Operation = AND
RightOperand = ('Create Date' $DATE$)
So, what I have done in several programs now is to write an iterative
subroutine, if you check the operation to determine if it is a
relational operation ( = != etc). If it's not, I throw
RightOperand back into the sub till it is, If it is then you know you
are down to a single operand, and then you can parse the field/value
on left and right for what you want to check/test for.
Please let me know if this helps anyit's still a bit fuzzy in my
head, but I understand it well enough as it is to do what I need to do.
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of David Morgan
Sent: Tuesday, October 27, 2009 8:33 AM
To: arslist@ARSLIST.ORG
Subject: Java API for ARS - How to obtain a Run-If line from an Active
Link (for example)
**
Hi ARSListers,
I have been looking at the Java API but am stumped by Qualifiers.
String name1 = Demo;
String swd = etno;
String sname = dclha002;
Integer tcpport = 8001;
Integer rpcnum = 0;
ARServerUser context=new ARServerUser(name1,swd,,sname, tcpport);
// Check and verify user login:
try {
// If User Pass/Acct name is wrong, this gens an error.
context.login();
} catch( ARException e ) {
Re: Voting option when sending mails
You have to double-click the email to bring it up in the individual viewer (which uses the Word HTML engine to display the message). It is then in the ribbon bar. Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steve McDonald Sent: Monday, November 02, 2009 1:42 PM To: arslist@ARSLIST.ORG Subject: Re: Voting option when sending mails ** I'm not finding the Other Actions View in Browser option. Has it moved in the later versoins of Outlook 2007? On Tue, Dec 19, 2006 at 11:23 AM, Heider, Stephen shei...@pbsj.commailto:shei...@pbsj.com wrote: ** Sashi, Yes, it can be done. I use that here with html email forms. When the user clicks a button it submits their entry to a web app, which in turn updates Remedy. One thing to watch out for is the default button. If a user views the email then presses Enter one of the buttons will be clicked. We did not want that here, so I added two radio buttons for Approved and Rejected. No default is selected so the user has to click one of the options, then click the Submit button. Code was added to check when the user did not make a selection (pressed Enter by mistake). When this occurs the Submit action is ignored. When the user does make a selection the submit action is allowed to continue and post their selection to a web page. Note: Outlook 2007 no longer allows html email forms to function. With OL 2007 the user has to click Other Actions View in Browser in order to interact with an html form email. Stephen From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Sashi M Sent: Tuesday, December 19, 2006 1:00 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Voting option when sending mails ** Hi, I need to have voting option (Buttons for Approved / Rejected) while sending mails from Remedy. Is it possible to have? If yes, can you please tell how it can be done? Thanks Regards, Sashi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: installation problem of ARSystem 7.5
You probably need to install the 32-bit version of the X11 client libraries. You would only need an X server running on the Linux box if you are logged directly into the server. If you are logged in from a remote host with an X server running on the remote host (e.g., your PC), then you don't need an X server running on the Linux box - you just need the appropriate X11 client libraries. Since Java is a 32-bit application, it will need the 32-bit version of the X11 client libraries to run. Does that make sense? Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of siriche Sent: Friday, October 30, 2009 1:31 AM To: arslist@ARSLIST.ORG Subject: Re: installation problem of ARSystem 7.5 yes myremotehost is my PC. But actually I think the problem comes from the fact, there is no X-Server running on the server. Which makes it difficult for the box to open up a x-window. So I am just waiting for my sys admin to install or start the x-server. But thanks anyway for your reply. Siriche -- View this message in context: http://old.nabble.com/installation-problem-of-ARSystem-7.5-tp26109455p26125995.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Java API for ARS - How to obtain a Run-If line from an Active Link (for example)
It's possible that that's the motivation behind how it's currently architected,
but it's not a very good excuse. The SQL will all get dynamically generated
based on the qualification tree generated by parsing the qualification string,
not on the qualification string itself. It's very doable to define
qualification strings so that operator precedence, etc., is in line with common
practice, and that wouldn't affect Remedy's ability to be DB agnostic in the
slightest. The only difference that it makes is that parsing the qualification
strings becomes slightly more complicated (but still very doable - there are
tools that will write much of this code for you - e.g., lex/yacc, etc.). Once
you've parsed the qualification string according to whatever rules you've put
in place, you end up with the same data structure that they currently have
which will then be used to generate the SQL just like they do now. The current
scheme is unnecessarily simplistic and actually makes the system more difficult
to use because of the excessive number of parentheses in qualification schemese.
Lyle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Monday, November 02, 2009 12:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Java API for ARS - How to obtain a Run-If line from an Active Link
(for example)
Lyle, my take on that is that Remedy is trying to be DB agnostic. Rather than
compete with how each DB processes SQL, or trying to anticipate how a receiver
of an API call might do so, they just kept it simple.
Rick
-Original Message-
From: Lyle Taylor tayl...@ldschurch.org
Date: Mon, 2 Nov 2009 12:29:40
To: arslist@ARSLIST.ORG
Subject: Re: Java API for ARS - How to obtain a Run-If line from an Active Link
(for example)
From what I've been able to tell, there is no such thing as operator
precedence in AR System aside from parentheses. It all seems to be dictated
on the parentheses which seems to correspond to the tree that their parser
build internally. There's a lot of room for improvement in the area of
qualifications in Remedy, in my opinion.
Lyle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Thursday, October 29, 2009 2:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Java API for ARS - How to obtain a Run-If line from an Active Link
(for example)
Hi,
Just tested some things.
I am working on ARServer/Developer 7.5.0 patch 3.
In the Run-If and Set/Push-Fields-If-Qualification, it still puts in extra
brackets:
What I entered:
'CU:ID' = $CU:ID$ AND 'CO:ID' = $CO:ID$ AND 'Status' = Active
After reopen:
(('CU:ID' = $CU:ID$) AND ('CO:ID' = $CO:ID$)) AND ('Status' = Active)
It seems like they did some efforts on the the VALUE in the
Set/Push-Fields Action.
The problem is that i does not work, the new BMC parenthesis optimizer is
faulty!!!
I entered:
(1.0 + 2.0) * 3.0
This is shown after reopening the filter:
1.0 + 2.0 * 3.0
They must take into account that the * has a higher priority than the +,
and put in parenthesis accordingly, if needed.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.
Misi,
There was a fix put in toI think it was set/push action qualifications
to fix their excess parenthesis, but I wasn't aware of any more still
being
in existence. Can you give me an example of where you are seeing it?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Wednesday, October 28, 2009 4:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Java API for ARS - How to obtain a Run-If line from an Active
Link (for example)
Hi,
It would be very nice if someone could take the time to create an
algorithm
that removed the unnecessary grouping parentheses...
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.
Wow...ask a tough oneoktook me FOREVER to figure out
Qualifiersbut here is basically what you need to do.
A QualifierInfo object has three main parts, LeftOperand, Operation,
and RightOperand. To explain these parts I will give you an example
('Status' = Fixed) AND ('Create Date' $DATE$)
Ok, if that is your QualifierInfo
Re: Java API for ARS - How to obtain a Run-If line from an Active Link (for example)
According to the Workflow Objects docs there is a operator precedence.
Operator precedence
When you use multiple operators to construct qualification criteria, they are
evaluated in the following order:
1 ( )
2 NOT (!) - (unary minus)
3 * / %
4 + -
5 = = = != LIKE
6 AND ()
7 OR (||)
Operators of the same precedence are performed left to right.
You can use parentheses in an expression to override operator precedence.
AR System evaluates expressions inside parentheses first before evaluating
those outside.
Part of the design of adding parenthesis probably goes back to when Remedy
supported using flat files as a database.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Monday, November 02, 2009 2:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Java API for ARS - How to obtain a Run-If line from an Active Link
(for example)
It's possible that that's the motivation behind how it's currently architected,
but it's not a very good excuse. The SQL will all get dynamically generated
based on the qualification tree generated by parsing the qualification string,
not on the qualification string itself. It's very doable to define
qualification strings so that operator precedence, etc., is in line with common
practice, and that wouldn't affect Remedy's ability to be DB agnostic in the
slightest. The only difference that it makes is that parsing the qualification
strings becomes slightly more complicated (but still very doable - there are
tools that will write much of this code for you - e.g., lex/yacc, etc.). Once
you've parsed the qualification string according to whatever rules you've put
in place, you end up with the same data structure that they currently have
which will then be used to generate the SQL just like they do now. The current
scheme is unnecessarily simplistic and actually makes the system more difficult
to use because of the excessive number of parentheses in qualification schemese.
Lyle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Monday, November 02, 2009 12:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Java API for ARS - How to obtain a Run-If line from an Active Link
(for example)
Lyle, my take on that is that Remedy is trying to be DB agnostic. Rather than
compete with how each DB processes SQL, or trying to anticipate how a receiver
of an API call might do so, they just kept it simple.
Rick
-Original Message-
From: Lyle Taylor tayl...@ldschurch.org
Date: Mon, 2 Nov 2009 12:29:40
To: arslist@ARSLIST.ORG
Subject: Re: Java API for ARS - How to obtain a Run-If line from an Active Link
(for example)
From what I've been able to tell, there is no such thing as operator
precedence in AR System aside from parentheses. It all seems to be dictated
on the parentheses which seems to correspond to the tree that their parser
build internally. There's a lot of room for improvement in the area of
qualifications in Remedy, in my opinion.
Lyle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Thursday, October 29, 2009 2:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Java API for ARS - How to obtain a Run-If line from an Active Link
(for example)
Hi,
Just tested some things.
I am working on ARServer/Developer 7.5.0 patch 3.
In the Run-If and Set/Push-Fields-If-Qualification, it still puts in extra
brackets:
What I entered:
'CU:ID' = $CU:ID$ AND 'CO:ID' = $CO:ID$ AND 'Status' = Active
After reopen:
(('CU:ID' = $CU:ID$) AND ('CO:ID' = $CO:ID$)) AND ('Status' = Active)
It seems like they did some efforts on the the VALUE in the
Set/Push-Fields Action.
The problem is that i does not work, the new BMC parenthesis optimizer is
faulty!!!
I entered:
(1.0 + 2.0) * 3.0
This is shown after reopening the filter:
1.0 + 2.0 * 3.0
They must take into account that the * has a higher priority than the +,
and put in parenthesis accordingly, if needed.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.
Misi,
There was a fix put in toI think it was set/push action qualifications
to fix their excess parenthesis, but I wasn't aware of any more still
being
in existence. Can you give me an example of where you are seeing it?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Wednesday, October 28, 2009 4:31 AM
Re: Java API for ARS - How to obtain a Run-If line from an Active Link (for example)
Hmm. OK. My bad. I tried to find that once and couldn't find anything. I
guess I didn't look hard enough. Thanks for pointing that out, Fred.
Lyle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Monday, November 02, 2009 1:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Java API for ARS - How to obtain a Run-If line from an Active Link
(for example)
According to the Workflow Objects docs there is a operator precedence.
Operator precedence
When you use multiple operators to construct qualification criteria, they are
evaluated in the following order:
1 ( )
2 NOT (!) - (unary minus)
3 * / %
4 + -
5 = = = != LIKE
6 AND ()
7 OR (||)
Operators of the same precedence are performed left to right.
You can use parentheses in an expression to override operator precedence.
AR System evaluates expressions inside parentheses first before evaluating
those outside.
Part of the design of adding parenthesis probably goes back to when Remedy
supported using flat files as a database.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Monday, November 02, 2009 2:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Java API for ARS - How to obtain a Run-If line from an Active Link
(for example)
It's possible that that's the motivation behind how it's currently architected,
but it's not a very good excuse. The SQL will all get dynamically generated
based on the qualification tree generated by parsing the qualification string,
not on the qualification string itself. It's very doable to define
qualification strings so that operator precedence, etc., is in line with common
practice, and that wouldn't affect Remedy's ability to be DB agnostic in the
slightest. The only difference that it makes is that parsing the qualification
strings becomes slightly more complicated (but still very doable - there are
tools that will write much of this code for you - e.g., lex/yacc, etc.). Once
you've parsed the qualification string according to whatever rules you've put
in place, you end up with the same data structure that they currently have
which will then be used to generate the SQL just like they do now. The current
scheme is unnecessarily simplistic and actually makes the system more difficult
to use because of the excessive number of parentheses in qualification schemese.
Lyle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Monday, November 02, 2009 12:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Java API for ARS - How to obtain a Run-If line from an Active Link
(for example)
Lyle, my take on that is that Remedy is trying to be DB agnostic. Rather than
compete with how each DB processes SQL, or trying to anticipate how a receiver
of an API call might do so, they just kept it simple.
Rick
-Original Message-
From: Lyle Taylor tayl...@ldschurch.org
Date: Mon, 2 Nov 2009 12:29:40
To: arslist@ARSLIST.ORG
Subject: Re: Java API for ARS - How to obtain a Run-If line from an Active Link
(for example)
From what I've been able to tell, there is no such thing as operator
precedence in AR System aside from parentheses. It all seems to be dictated
on the parentheses which seems to correspond to the tree that their parser
build internally. There's a lot of room for improvement in the area of
qualifications in Remedy, in my opinion.
Lyle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Thursday, October 29, 2009 2:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Java API for ARS - How to obtain a Run-If line from an Active Link
(for example)
Hi,
Just tested some things.
I am working on ARServer/Developer 7.5.0 patch 3.
In the Run-If and Set/Push-Fields-If-Qualification, it still puts in extra
brackets:
What I entered:
'CU:ID' = $CU:ID$ AND 'CO:ID' = $CO:ID$ AND 'Status' = Active
After reopen:
(('CU:ID' = $CU:ID$) AND ('CO:ID' = $CO:ID$)) AND ('Status' = Active)
It seems like they did some efforts on the the VALUE in the
Set/Push-Fields Action.
The problem is that i does not work, the new BMC parenthesis optimizer is
faulty!!!
I entered:
(1.0 + 2.0) * 3.0
This is shown after reopening the filter:
1.0 + 2.0 * 3.0
They must take into account that the * has a higher priority than the +,
and put in parenthesis accordingly, if needed.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free
Re: Developer Studio issue - auto grouping of qualification criteria
I'll agree with that and take it a step further. I want it to only show the
brackets that I put there and not take them out or add new ones. They could do
that by simply storing the qualification text as well as its internal
representation.
Lyle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Thursday, October 29, 2009 3:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Developer Studio issue - auto grouping of qualification criteria
I can certainly see that argument :)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Thursday, October 29, 2009 3:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Developer Studio issue - auto grouping of qualification
criteria
Hi,
I agree, but why settle for the way AR Admin did it?
I think that ALL unnecessary brackets should be removed. I want to see
brackets only where they make a difference!
The normal way:
('Field 1' != $NULL$ AND 'Field 2' != $NULL$ AND 'Field 3' != $NULL$ AND
'Field 4' != $NULL$) OR 'Field 5' != $NULL$
AR Admin:
(('Field 1' != $NULL$) AND ('Field 2' != $NULL$) AND ('Field 3' != $NULL$)
AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
DevStudio:
'Field 1' != $NULL$) AND ('Field 2' != $NULL$)) AND ('Field 3' !=
$NULL$)) AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.
Not that I condone the practice, but I understand how it's doing
it...this goes back to the discussion regarding how to parse a
qualification. The 'dev studio way' is how ARInside has always parsed
the qualification. It takes the left and right operand and puts
brackets around them, then it parses again, and puts brackets around
left and right again, over and over till it hits the individual
qualifications. it's significantly 'easier'
from a programming standpoint to do that than it is to do it the way
Admin tool used to do itbut I agree it makes it significantly
harder to read.
I would say we need to open defects against the DevStudio and get it
fixed.
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Thursday, October 29, 2009 8:03 AM
To: arslist@ARSLIST.ORG
Subject: Developer Studio issue - auto grouping of qualification
criteria
**
DevStudio is a great revolutionary tool compared to the good ol' Admin
tool, but there is something that the Admin Tool is better at, by not
doing it:
the automatic grouping of qualification statements. Let me explain.
When setting a qualification, whether for an active link , filter or
table field qualification, or any qualification, DevStudio over
groups the statements to the point where it is harder to see what it
is.
So for instance in the Admin tool, you can have this qualification:
(('Field 1' != $NULL$) AND ('Field 2' != $NULL$) AND ('Field 3' !=
$NULL$) AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
In DevStudio, this becomes:
'Field 1' != $NULL$) AND ('Field 2' != $NULL$)) AND ('Field 3' !=
$NULL$)) AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
Notice the extra brackets.
This qualification is very simple, but as you can see it is more
difficult to figure it out in DevStudio than the Admin tool because
of the extra brackets. With complex qualifications, this becomes a
real annoyance that really gets in the way of the developer, specially
because the auto-grouping is done even before saving the active link,
filter, table field, etc. This problem is magnified when dealing with
the ITSM workflow, to the point that I find myself copying and pasting
qualifications in Notepad to strip the extra brackets to be able to
understand the qualification this is not good.
This problem really needs to be fixed, or at least provide the end
user with the option to turn this feature on or off. IMO, it should
be off, so DevStudio behaves the same way As the Admin tool by
default. So far it seems there is no option to turn this off, but if
somebody knows a way, please let us know
Guillaume
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Re: Qualification problem Developer 750p3
I have seen the same thing with an Active Link and patch 1 or 2 of the Dev
Studio. I had to use the 7.1 Admin tool to save the qualification.
Jason
On Thu, Oct 29, 2009 at 12:35 AM, Misi Mladoniczky m...@rrr.se wrote:
Hi,
BMC Remedy Developer Studio Version: 7.5.00 Patch 003
Server version is the same.
I am trying to do a simple qualifier in my Set-Fields ('7' = 0), which
would equal ('Status' = Active) in my case.
Neither of the above syntaxes work.
I use the ('7' = 0) as example, as it apparently finds the correct
selection-field-value (Active) but still gives me the following error:
Field Assignments: ERROR (1588): Value specified for selection not one of
defined values for this field; (Active). , 1588, RRR:*:231:Chk Contact
I open the filter using my 7.1 Administrator, and I can save the filter as
expected.
I can look at the filter in Developer 7.5, but I can not resave the action.
Anyone seen anything similar?
Best Regards - Misi, RRR AB, http://rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.
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failed install ARS 5.1.2 Solaris 10
Tech support says this is an unsupported platform. I'm wondering if I can install anyway, and asked for more help. Any help out there in arslist land? Platform Solaris 10, Sybase 12.5.3 Doing a 5.1.2 install as part of a server move/upgrade to v.7. Here is the output from my install. I have tried both root and non-root. ars02-new% ./ar_install dumb: Unknown terminal type ** * * Action Request System(R) 5.01.02 Installation * ** A record of this installation will be kept in /usr/tmp/ar_install.log Operating System must be Solaris 2.6 or later AR System installation terminated at . Check /usr/tmp/ar_install.log and /usr/tmp/arErrorLog to identify the problem. If necessary, call Technical Support to resolve the problem. Once the problem has been resolved, restart the installation by issuing the following command ./ar_install ./ar_install: 666: not found ./ar_install: 666: not found ars02-new% more /usr/tmp/ar_install.log Saturday, October 31, 2009 10:19:10 PM PDT ** * * Action Request System(R) 5.01.02 Installation * ** A record of this installation will be kept in /usr/tmp/ar_install.log Operating System must be Solaris 2.6 or later AR System installation terminated at . Check /usr/tmp/ar_install.log and /usr/tmp/arErrorLog to identify the problem. If necessary, call Technical Support to resolve the problem. Once the problem has been resolved, restart the installation by issuing the following command ./ar_install ars02-new% more /usr/tmp/arErrorLog Saturday, October 31, 2009 10:19:10 PM PDT ars02-new% ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: failed install ARS 5.1.2 Solaris 10
Think I got it. It is evaluating 5.10 as less than 5.6. True for an alpha compare. But 5.10 is a later version. Thanks, Jim fi return 0;; [Ss][Oo][Ll][Aa][Rr][Ii][Ss] ) SOLARIS=1 TEST=`expr $VERSION \= $MIN_SOLARIS_OS` # on guess that Solaris 10 is evaluating less than Solaris 6, adding following l ine $TEST = 1 if [ $TEST = 0 ]; then FatalError Operating System must be Solaris $SOLARIS_OS or l ater fi From: O'Hara, Jim Sent: Monday, November 02, 2009 3:10 PM To: arslist@ARSLIST.ORG Subject: failed install ARS 5.1.2 Solaris 10 Tech support says this is an unsupported platform. I'm wondering if I can install anyway, and asked for more help. Any help out there in arslist land? Platform Solaris 10, Sybase 12.5.3 Doing a 5.1.2 install as part of a server move/upgrade to v.7. Here is the output from my install. I have tried both root and non-root. ars02-new% ./ar_install dumb: Unknown terminal type ** * * Action Request System(R) 5.01.02 Installation * ** A record of this installation will be kept in /usr/tmp/ar_install.log Operating System must be Solaris 2.6 or later AR System installation terminated at . Check /usr/tmp/ar_install.log and /usr/tmp/arErrorLog to identify the problem. If necessary, call Technical Support to resolve the problem. Once the problem has been resolved, restart the installation by issuing the following command ./ar_install ./ar_install: 666: not found ./ar_install: 666: not found ars02-new% more /usr/tmp/ar_install.log Saturday, October 31, 2009 10:19:10 PM PDT ** * * Action Request System(R) 5.01.02 Installation * ** A record of this installation will be kept in /usr/tmp/ar_install.log Operating System must be Solaris 2.6 or later AR System installation terminated at . Check /usr/tmp/ar_install.log and /usr/tmp/arErrorLog to identify the problem. If necessary, call Technical Support to resolve the problem. Once the problem has been resolved, restart the installation by issuing the following command ./ar_install ars02-new% more /usr/tmp/arErrorLog Saturday, October 31, 2009 10:19:10 PM PDT ars02-new% ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Caught Exception issue
Hi , I am getting this following error when trying to login with web interface . Please find the attachment and help me out in resolving this issue. Thanks Regards , Raavi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are attachment: Error.JPG
Robert02 Kern is out of the office.
I will be out of the office starting 03.11.2009 and will not return until 04.11.2009. I will work on your email after my return. Have a great day, Robert ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
