Re: home-page setting and entry-point access
Hi, If you are using the thick (windows) client, you may need to force the users into the Preference-form with a server setting. The user may need to relogin for the homepage to be used. The user can change their login page if they want to... You should use permission-groups/roles to differentiate between entry-points. Best Regards - Misi, RRR AB, http://rrr.se Hello, Can someone suggest me the solution to following need. I want to make a display only form as the home page for a set of users. For rest of the users home page is the normal 'Home page'. I also want the links to different applications on my new(alternate ) home page. If I make the settings for the same in 'AR System User Preference' form, does it come into effect immediately or I need to make some other settings? Please detail out the procedure. Thanks Regards Sucharita Remedy Development Team,PACC,ICT ST Microelectronics Pvt. Ltd. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Need to search values with special characters
Hi All,
Is there a way to find out a character(example +) is present in the
middle alone leaving the first and last in the value.
For example,
1. ++5501,
2. 55++01
3. 5501++
I could write ( 'Validation check' LIKE %+ ) for the last
representation - will result 3
I could write ( 'Validation check' LIKE +% ) for the first
representation - will result 1
Can get a qualification for the middle one, it should not consider the
above two?
Thanks,
Vani
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Vani Masilamani
Sent: Friday, November 27, 2009 4:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Need to search values with special characters
Thank a lot Misi.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Friday, November 27, 2009 3:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Need to search values with special characters
Hi,
Use to match a , and [%] to match a %.
For example ('F' LIKE %%) or ('F' LIKE %[%]%).
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at
http://rrr.se.
Hi All,
Can anyone of you give an idea to use the special characters(,%,_) in
Remedy at run if qualification for a field check.
Example : I need to get the below values when I use a like operator.
7453%8, 7_890, abcd
Thanks,
Vani.
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Separate floating licences
Is possible, in a multi tennacy setup on ARS 7.3, to separate floating licences per single company? I mean: I have 2 customers A and B. I want A to use 3 floating licence and B 5 floating licence. The 4th user of A must be rejected and not use the free licences of B... Thanks, Gian ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Separate floating licences
What does the manual say about license pools? We did this in 6.3 with license pools. There is a bit of work to do to get it right. Kind Regards, Basil Webster Remedy Developer Siemens Southern Africa IT Solutions and Services (Pty) Ltd Infrastructure Operations 300 Janadel Avenue, Halfway House, 1685 T : +27 11 652 7523 F : +27 86 506 2883 M : +27 82 452 9389 basil.webs...@siemens.com mailto:basil.webs...@siemens.com www.siemens.co.za From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gianluca Nieri Sent: Monday, November 30, 2009 11:42 AM To: arslist@ARSLIST.ORG Subject: Separate floating licences ** Is possible, in a multi tennacy setup on ARS 7.3, to separate floating licences per single company? I mean: I have 2 customers A and B. I want A to use 3 floating licence and B 5 floating licence. The 4th user of A must be rejected and not use the free licences of B... Thanks, Gian _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Disclaimer and Confidentiality Note This e-mail communication, its attachments, if any, and any rights attaching to it are, unless the context clearly indicates otherwise, the property of Siemens Limited. It is confidential, private and intended for the addressee only. If you are not the intended recipient and receive this communication in error, you are hereby notified that any review, copying, use, discloser or distribution in any manner whatsoever is strictly prohibited. Please notify the sender immediately that you have received this e-mail in error and delete the e-mail and any copies of it. Views and opinions expressed in this e-mail are those of the sender unless clearly stated as those of Siemens Limited. Siemens Limited accepts no liability for any loss or damage whatsoever, and howsoever incurred or suffered resulting or arising from the use of this e-mail communication and/or its attachments. Siemens Limited does not warrant the integrity of this e-mail communication nor that it is free of errors, viruses, interception or interference. For more information about Siemens Limited, visit our website at www.siemens.com Siemens Limited Company Registration Number: 1923/007514/06 Registered Address: 300 Janadel Avenue, Halfway House 1685 VAT Registration Number: 4790104428 Chairman: Dr S Russwurm*; Deputy Chairman: Dr ATM Mokgokong Chief Executive Officer: SJ Clarkson; Chief Financial Officer: AD Hall Executive Directors: HA Hollier, AM Mathole Non-Executive Director: D Hoke*; Dr MI Surve; K Setzin Alternate Director: R Guntermann*; I Amod; Y Mahomed Company Secretary: V Reddy *German ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Need to search values with special characters
Like %[0-9]++[0-9]%
The above will give you the middle result only. Also,
Like %[0-9,a-z]++[a-z,0-9]%
If the string contains alphanumeric vlaues.
The 7.1 Workflow Objects doc contains a good write up on wildcard searching
On Mon, Nov 30, 2009 at 12:16 PM, Vani Masilamani va...@virtusa.com wrote:
Hi All,
Is there a way to find out a character(example +) is present in the
middle alone leaving the first and last in the value.
For example,
1. ++5501,
2. 55++01
3. 5501++
I could write ( 'Validation check' LIKE %+ ) for the last
representation - will result 3
I could write ( 'Validation check' LIKE +% ) for the first
representation - will result 1
Can get a qualification for the middle one, it should not consider the
above two?
Thanks,
Vani
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Vani Masilamani
Sent: Friday, November 27, 2009 4:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Need to search values with special characters
Thank a lot Misi.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Friday, November 27, 2009 3:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Need to search values with special characters
Hi,
Use to match a , and [%] to match a %.
For example ('F' LIKE %%) or ('F' LIKE %[%]%).
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at
http://rrr.se.
Hi All,
Can anyone of you give an idea to use the special characters(,%,_) in
Remedy at run if qualification for a field check.
Example : I need to get the below values when I use a like operator.
7453%8, 7_890, abcd
Thanks,
Vani.
-
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[no subject]
Hi, Have you tried setting their home page to the other one in their preferences in the user tool? Kind Regards, Basil Webster Remedy Developer Siemens Southern Africa IT Solutions and Services (Pty) Ltd Infrastructure Operations 300 Janadel Avenue, Halfway House, 1685 T : +27 11 652 7523 F : +27 86 506 2883 M : +27 82 452 9389 basil.webs...@siemens.com mailto:basil.webs...@siemens.com www.siemens.co.za From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sucharita SINGHAL Sent: Monday, November 30, 2009 6:39 AM To: arslist@ARSLIST.ORG Subject: Hello, Can someone suggest me the solution to following need. I want to make a display only form as the home page for a set of users. For rest of the users home page is the normal 'Home page'. I also want the links to different applications on my new(alternate ) home page. If I make the settings for the same in 'AR System User Preference' form, does it come into effect immediately or I need to make some other settings? Please detail out the procedure. Thanks Regards Sucharita Remedy Development Team,PACC,ICT ST Microelectronics Pvt. Ltd. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Disclaimer and Confidentiality Note This e-mail communication, its attachments, if any, and any rights attaching to it are, unless the context clearly indicates otherwise, the property of Siemens Limited. It is confidential, private and intended for the addressee only. If you are not the intended recipient and receive this communication in error, you are hereby notified that any review, copying, use, discloser or distribution in any manner whatsoever is strictly prohibited. Please notify the sender immediately that you have received this e-mail in error and delete the e-mail and any copies of it. Views and opinions expressed in this e-mail are those of the sender unless clearly stated as those of Siemens Limited. Siemens Limited accepts no liability for any loss or damage whatsoever, and howsoever incurred or suffered resulting or arising from the use of this e-mail communication and/or its attachments. Siemens Limited does not warrant the integrity of this e-mail communication nor that it is free of errors, viruses, interception or interference. For more information about Siemens Limited, visit our website at www.siemens.com Siemens Limited Company Registration Number: 1923/007514/06 Registered Address: 300 Janadel Avenue, Halfway House 1685 VAT Registration Number: 4790104428 Chairman: Dr S Russwurm*; Deputy Chairman: Dr ATM Mokgokong Chief Executive Officer: SJ Clarkson; Chief Financial Officer: AD Hall Executive Directors: HA Hollier, AM Mathole Non-Executive Director: D Hoke*; Dr MI Surve; K Setzin Alternate Director: R Guntermann*; I Amod; Y Mahomed Company Secretary: V Reddy *German ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are image001.gif
Re: Need to search values with special characters
Thanks Frank.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Frank Caruso
Sent: Monday, November 30, 2009 3:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: Need to search values with special characters
**
Like %[0-9]++[0-9]%
The above will give you the middle result only. Also,
Like %[0-9,a-z]++[a-z,0-9]%
If the string contains alphanumeric vlaues.
The 7.1 Workflow Objects doc contains a good write up on wildcard
searching
On Mon, Nov 30, 2009 at 12:16 PM, Vani Masilamani va...@virtusa.com
wrote:
Hi All,
Is there a way to find out a character(example +) is present in the
middle alone leaving the first and last in the value.
For example,
1. ++5501,
2. 55++01
3. 5501++
I could write ( 'Validation check' LIKE %+ ) for the last
representation - will result 3
I could write ( 'Validation check' LIKE +% ) for the first
representation - will result 1
Can get a qualification for the middle one, it should not consider the
above two?
Thanks,
Vani
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Vani Masilamani
Sent: Friday, November 27, 2009 4:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Need to search values with special characters
Thank a lot Misi.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Friday, November 27, 2009 3:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Need to search values with special characters
Hi,
Use to match a , and [%] to match a %.
For example ('F' LIKE %%) or ('F' LIKE %[%]%).
Best Regards - Misi, RRR AB, http://www.rrr.se
http://www.rrr.se/
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at
http://rrr.se http://rrr.se/ .
Hi All,
Can anyone of you give an idea to use the special characters(,%,_) in
Remedy at run if qualification for a field check.
Example : I need to get the below values when I use a like operator.
7453%8, 7_890, abcd
Thanks,
Vani.
-
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information contained in this e-mail, or the taking of any action
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Re: Separate floating licences
Hi, If you want to optimize your license utilization, this is typically not a good solution... It is not very hard to do this though. Just create 3 license pools (groups), or use existing groups if there are appropriate ones: CustA 3 (Set a value in the Floating Licenases field in the Group-form). CustB 5 EveryoneElse #FloatingLic - 3 - 5 Make sure to assign these groups appropriately. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. Is possible, in a multi tennacy setup on ARS 7.3, to separate floating licences per single company? I mean: I have 2 customers A and B. I want A to use 3 floating licence and B 5 floating licence. The 4th user of A must be rejected and not use the free licences of B... Thanks, Gian ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Need to search values with special characters
Hi,
I think this has a little to do with the DBMS you are using. Sybase and
MS-SQL should work with the following syntax, where the character _
matches exactly one character, and the [^+] matches anything but +.
LIKE _%+%_ would require at least one character before and after the +.
You should also be able to use the [^+]%+%[^+] to make sure that you
have something other than + at the beginning and end of the field.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.
Like %[0-9]++[0-9]%
The above will give you the middle result only. Also,
Like %[0-9,a-z]++[a-z,0-9]%
If the string contains alphanumeric vlaues.
The 7.1 Workflow Objects doc contains a good write up on wildcard
searching
On Mon, Nov 30, 2009 at 12:16 PM, Vani Masilamani va...@virtusa.com
wrote:
Hi All,
Is there a way to find out a character(example +) is present in the
middle alone leaving the first and last in the value.
For example,
1. ++5501,
2. 55++01
3. 5501++
I could write ( 'Validation check' LIKE %+ ) for the last
representation - will result 3
I could write ( 'Validation check' LIKE +% ) for the first
representation - will result 1
Can get a qualification for the middle one, it should not consider the
above two?
Thanks,
Vani
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Vani Masilamani
Sent: Friday, November 27, 2009 4:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Need to search values with special characters
Thank a lot Misi.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Friday, November 27, 2009 3:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Need to search values with special characters
Hi,
Use to match a , and [%] to match a %.
For example ('F' LIKE %%) or ('F' LIKE %[%]%).
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at
http://rrr.se.
Hi All,
Can anyone of you give an idea to use the special characters(,%,_) in
Remedy at run if qualification for a field check.
Example : I need to get the below values when I use a like operator.
7453%8, 7_890, abcd
Thanks,
Vani.
-
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information contained in this e-mail, or the taking of any action
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notify the sender immediately by return e-mail and delete this
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Filter guide loops table several times
Dear List I have a filter that calls a guide that loops a table with 3000 records. For each row, it gets info from the entry, and depending on the value, adds the info to a list in a character field. The problem is, the guide seems to be looping the table 3+ times. The list field shows the same several entries three times, and begins the fourth time, then stops before getting to the end. If I run a filter log it begins in the middle of the looping process, apparently because the log has exceeded its maximum size and the beginning is getting dropped. The Max Log-File Size is set to 2,000,000 bytes. If I try to change it I get, Value does not fall within the limits specified for the field : (0-10) : Maximum Log-File Size (byte) : So it is already over its limit. In the portion of the filter log that I can see, the system processes a record 9/10 of the way to the bottom of the table, then jumps up to the second table row, skipping the bottom and top rows. Towards the end of the guide I find this bit of code: 'Call Guide GN:SysVar-Fill Inactive ESN list (return).' This is after it has processed a row about a sixth of the way down the table. So it looks like the guide is looping the table three times, but never quite gets to the end, and on the fourth loop it arbitrarily quits in the middle. If the table were based on a regular form I could use an sql query to find the records, but it is based on a Vendor form, and they don't seem to have underlying tables or views. If I change the table qualification to only include a few entries, everything works fine and the guide only loops the table once. Maybe filter guides simply get lost when they try to loop tables with thousands of rows. Any suggestions? (ARS 7.1 p3, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Filter guide loops table several times
Hi Dwayne, Since it works for a small number of records but not large, this sounds like a data issue. Either it is corrupt or the field in the vendor form is larger than where you are adding the data. The latter may result in some failures, and the jumpy behavior. Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martin, Robert Sent: Monday, November 30, 2009 8:23 AM To: arslist@ARSLIST.ORG Subject: Filter guide loops table several times Dear List I have a filter that calls a guide that loops a table with 3000 records. For each row, it gets info from the entry, and depending on the value, adds the info to a list in a character field. The problem is, the guide seems to be looping the table 3+ times. The list field shows the same several entries three times, and begins the fourth time, then stops before getting to the end. If I run a filter log it begins in the middle of the looping process, apparently because the log has exceeded its maximum size and the beginning is getting dropped. The Max Log-File Size is set to 2,000,000 bytes. If I try to change it I get, Value does not fall within the limits specified for the field : (0-10) : Maximum Log-File Size (byte) : So it is already over its limit. In the portion of the filter log that I can see, the system processes a record 9/10 of the way to the bottom of the table, then jumps up to the second table row, skipping the bottom and top rows. Towards the end of the guide I find this bit of code: 'Call Guide GN:SysVar-Fill Inactive ESN list (return).' This is after it has processed a row about a sixth of the way down the table. So it looks like the guide is looping the table three times, but never quite gets to the end, and on the fourth loop it arbitrarily quits in the middle. If the table were based on a regular form I could use an sql query to find the records, but it is based on a Vendor form, and they don't seem to have underlying tables or views. If I change the table qualification to only include a few entries, everything works fine and the guide only loops the table once. Maybe filter guides simply get lost when they try to loop tables with thousands of rows. Any suggestions? (ARS 7.1 p3, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Naming Standards
There really isn't a right way to do it but here is what we did and seems to work very well -- especially if you have an app that is completely custom: Company Abbreviation:App Abbreviation:Form Name-on_Action-Description I didn't follow the convention for everything (as you can see below) but does make things more readable. Here are some examples: MYCOMP:CRM:Contacts-on_btn_Save-001- CallGuideCheckPhoneLength MYCOMP:CRM:Contacts-on_btn_Save-002- Commit MYCOMP:CRM:Contacts-on_btn_Close-001-CloseWindow MYCOMP:CRM:Contacts-on_lose_focus_Phone-001-CallGuideCheckPhoneLength MYCOMP:CRM:Contacts-guide_PhoneLength-001-GetPhoneLength MYCOMP:CRM:Contacts-guide_PhoneLength-002-CheckPhoneLength MYCOMP:CRM:Contacts-guide_PhoneLength-003-DisplayPhoneLengthError GuideName: MYCOMP:CRM:Contacts:CheckPhoneLength You can also make the names shorter by not using the company abbreviation. We chose not to do that so that we could group our custom work into one place away from ITSM. Thanks, Sean ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Synch Search error, 6.3
Sync Search has a bug. I ran into it with 7.0.1 a few months back asked my support rep. They told me the bug's been there since 6.3. Sync Search has been broken since 6.3, BMC knows about it, and it's fixed in 7.5. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Thursday, November 26, 2009 11:09 AM To: arslist@ARSLIST.ORG Subject: Possibly spam: Re: Synch Search error, 6.3 That usually means that there is a problem in Admin tool installation. You might try uninstalling the Admin tool and re-installing it. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Drew Shuller Sent: Wednesday, November 25, 2009 4:57 PM To: arslist@ARSLIST.ORG Subject: Synch Search error, 6.3 Hello everyone, after I click theUpdate Search Database button on the Synch Search Database window, I get an aradmin.exe Application Error, The instruction at 0x7c90100b referenced memory at 0x.. The memory could not be read. I ran synch search from the command line and basically the same thing happened. I've deleted the three forms and set up the synch search database again. What does this error point to? ARS 6.3 patch Patch 020 NT 5.2 Drew Soto Cano ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are If this message is a valid email, you can request that future messages from this source be processed normally through the email system by visiting http://www.ncmail.net/whitelist_procedures.htm E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Need to search values with special characters
Have you tried using the backslash before the characters 7453\%8, 7\_890, ab\cd to remove the magic? Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Vani Masilamani Sent: Friday, November 27, 2009 4:44 AM To: arslist@ARSLIST.ORG Subject: Possibly spam: Need to search values with special characters Hi All, Can anyone of you give an idea to use the special characters(,%,_) in Remedy at run if qualification for a field check. Example : I need to get the below values when I use a like operator. 7453%8, 7_890, abcd Thanks, Vani. - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. - _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Filter guide loops table several times
With the user tool, open the AR System Administration Console, Server Information, in the Configuration tab, check the value of parameter Server Table Field Chunk Size. The default value is 1000. So it looks like in your case, you need to set it to 5000 (or more). Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Martin, Robert Sent: Mon 11/30/09 8:23 AM To: arslist@ARSLIST.ORG Subject: Filter guide loops table several times Dear List I have a filter that calls a guide that loops a table with 3000 records. For each row, it gets info from the entry, and depending on the value, adds the info to a list in a character field. The problem is, the guide seems to be looping the table 3+ times. The list field shows the same several entries three times, and begins the fourth time, then stops before getting to the end. If I run a filter log it begins in the middle of the looping process, apparently because the log has exceeded its maximum size and the beginning is getting dropped. The Max Log-File Size is set to 2,000,000 bytes. If I try to change it I get, Value does not fall within the limits specified for the field : (0-10) : Maximum Log-File Size (byte) : So it is already over its limit. In the portion of the filter log that I can see, the system processes a record 9/10 of the way to the bottom of the table, then jumps up to the second table row, skipping the bottom and top rows. Towards the end of the guide I find this bit of code: 'Call Guide GN:SysVar-Fill Inactive ESN list (return).' This is after it has processed a row about a sixth of the way down the table. So it looks like the guide is looping the table three times, but never quite gets to the end, and on the fourth loop it arbitrarily quits in the middle. If the table were based on a regular form I could use an sql query to find the records, but it is based on a Vendor form, and they don't seem to have underlying tables or views. If I change the table qualification to only include a few entries, everything works fine and the guide only loops the table once. Maybe filter guides simply get lost when they try to loop tables with thousands of rows. Any suggestions? (ARS 7.1 p3, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Filter guide loops table several times SOLVED
Guillaume, Chunk Size did it! Thank You! Thank You! Thank You! Dwayne From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Monday, November 30, 2009 11:49 AM To: arslist@ARSLIST.ORG Subject: Re: Filter guide loops table several times ** With the user tool, open the AR System Administration Console, Server Information, in the Configuration tab, check the value of parameter Server Table Field Chunk Size. The default value is 1000. So it looks like in your case, you need to set it to 5000 (or more). Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Martin, Robert Sent: Mon 11/30/09 8:23 AM To: arslist@ARSLIST.ORG Subject: Filter guide loops table several times Dear List I have a filter that calls a guide that loops a table with 3000 records. For each row, it gets info from the entry, and depending on the value, adds the info to a list in a character field. The problem is, the guide seems to be looping the table 3+ times. The list field shows the same several entries three times, and begins the fourth time, then stops before getting to the end. If I run a filter log it begins in the middle of the looping process, apparently because the log has exceeded its maximum size and the beginning is getting dropped. The Max Log-File Size is set to 2,000,000 bytes. If I try to change it I get, Value does not fall within the limits specified for the field : (0-10) : Maximum Log-File Size (byte) : So it is already over its limit. In the portion of the filter log that I can see, the system processes a record 9/10 of the way to the bottom of the table, then jumps up to the second table row, skipping the bottom and top rows. Towards the end of the guide I find this bit of code: 'Call Guide GN:SysVar-Fill Inactive ESN list (return).' This is after it has processed a row about a sixth of the way down the table. So it looks like the guide is looping the table three times, but never quite gets to the end, and on the fourth loop it arbitrarily quits in the middle. If the table were based on a regular form I could use an sql query to find the records, but it is based on a Vendor form, and they don't seem to have underlying tables or views. If I change the table qualification to only include a few entries, everything works fine and the guide only loops the table once. Maybe filter guides simply get lost when they try to loop tables with thousands of rows. Any suggestions? (ARS 7.1 p3, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Synch Search error, 6.3
in ARS 7.5, the design and implementation is totally different. Actually, it's a pretty good design since once you configure the server to record object relationships (and restart the server), the relationships are maintained automatically as development is done or definitions imported. Just keep in mind that the initial recording of object relationships takes a long time, this is something you may want to leave running at the end of your work day. It took about 5 hours for us with ITSM 7.5.1 Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Meyer, Jennifer L Sent: Mon 11/30/09 10:58 AM To: arslist@ARSLIST.ORG Subject: Re: Synch Search error, 6.3 Sync Search has a bug. I ran into it with 7.0.1 a few months back asked my support rep. They told me the bug's been there since 6.3. Sync Search has been broken since 6.3, BMC knows about it, and it's fixed in 7.5. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Thursday, November 26, 2009 11:09 AM To: arslist@ARSLIST.ORG Subject: Possibly spam: Re: Synch Search error, 6.3 That usually means that there is a problem in Admin tool installation. You might try uninstalling the Admin tool and re-installing it. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Drew Shuller Sent: Wednesday, November 25, 2009 4:57 PM To: arslist@ARSLIST.ORG Subject: Synch Search error, 6.3 Hello everyone, after I click theUpdate Search Database button on the Synch Search Database window, I get an aradmin.exe Application Error, The instruction at 0x7c90100b referenced memory at 0x.. The memory could not be read. I ran synch search from the command line and basically the same thing happened. I've deleted the three forms and set up the synch search database again. What does this error point to? ARS 6.3 patch Patch 020 NT 5.2 Drew Soto Cano ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are If this message is a valid email, you can request that future messages from this source be processed normally through the email system by visiting http://www.ncmail.net/whitelist_procedures.htm E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Atrium 7.6 Promote Sandbox Changes after server restart.
Hi List Just a quick question. Does anyone know why after a server restart, Atrium trys to promote Sandbox changes even though I didn't initiate it. Is there a way to cancel this process? Thanks Edward ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Data Management Tool for ITSM 7.6
Where can I find the spreadsheets for ITSM 7.6 to load the foundation data? Patch 9005 is for ITSM 7.5 and will not load on a 7.6 system. It says that you must have patch 3 or greater. Well, 7.6 doesn't have a patch 3. Thanks for your assistance, Barb Barbara Siebert Senior Consultant QMX Support Services cell phone: 949-637-7522 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Atrium 7.6 Promote Sandbox Changes after server restart.
If you are running Sandbox, and have made changes to a CI which then appears in the Sandbox, there is an OOTB filter which triggers the Sandbox Recon job. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: 30 November 2009 6:18 PM To: arslist@ARSLIST.ORG Subject: Atrium 7.6 Promote Sandbox Changes after server restart. ** Hi List Just a quick question. Does anyone know why after a server restart, Atrium trys to promote Sandbox changes even though I didn't initiate it. Is there a way to cancel this process? Thanks Edward _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Data Management Tool for ITSM 7.6
Barb, from an architectural level, 7.5 and 7.6 are almost identical, so the processes should work with either one. Perhaps this is one of those places where we need to tweak the SHARE:Application_Properties values to trick AR System into thinking it has something it doesn't? Rick On Mon, Nov 30, 2009 at 11:04 AM, Barbara Siebert bsieb...@qmxs.com wrote: Where can I find the spreadsheets for ITSM 7.6 to load the foundation data? Patch 9005 is for ITSM 7.5 and will not load on a 7.6 system. It says that you must have patch 3 or greater. Well, 7.6 doesn't have a patch 3. Thanks for your assistance, Barb Barbara Siebert Senior Consultant QMX Support Services cell phone: 949-637-7522 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Data Management Tool for ITSM 7.6
Thanks, Rick. I was going to do that but from other references I've seen it appears that there is a new version of the spreadsheets. Barb Barbara Siebert Senior Consultant QMX Support Services cell phone: 949-637-7522 From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Rick Cook [remedyr...@gmail.com] Sent: Monday, November 30, 2009 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Data Management Tool for ITSM 7.6 ** Barb, from an architectural level, 7.5 and 7.6 are almost identical, so the processes should work with either one. Perhaps this is one of those places where we need to tweak the SHARE:Application_Properties values to trick AR System into thinking it has something it doesn't? Rick On Mon, Nov 30, 2009 at 11:04 AM, Barbara Siebert bsieb...@qmxs.commailto:bsieb...@qmxs.com wrote: Where can I find the spreadsheets for ITSM 7.6 to load the foundation data? Patch 9005 is for ITSM 7.5 and will not load on a 7.6 system. It says that you must have patch 3 or greater. Well, 7.6 doesn't have a patch 3. Thanks for your assistance, Barb Barbara Siebert Senior Consultant QMX Support Services cell phone: 949-637-7522 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netmailto:sponsor%3armisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Data Management Tool for ITSM 7.6
It installs as a part of the ARS 7.5 Suite [ARSuiteKitWindows ] or Client [ARSuiteKitClientWindows ] installation now. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barbara Siebert Sent: Monday, November 30, 2009 1:13 PM To: arslist@ARSLIST.ORG Subject: Re: Data Management Tool for ITSM 7.6 ** Thanks, Rick. I was going to do that but from other references I've seen it appears that there is a new version of the spreadsheets. Barb Barbara Siebert Senior Consultant QMX Support Services cell phone: 949-637-7522 From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Rick Cook [remedyr...@gmail.com] Sent: Monday, November 30, 2009 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Data Management Tool for ITSM 7.6 ** Barb, from an architectural level, 7.5 and 7.6 are almost identical, so the processes should work with either one. Perhaps this is one of those places where we need to tweak the SHARE:Application_Properties values to trick AR System into thinking it has something it doesn't? Rick On Mon, Nov 30, 2009 at 11:04 AM, Barbara Siebert bsieb...@qmxs.commailto:bsieb...@qmxs.com wrote: Where can I find the spreadsheets for ITSM 7.6 to load the foundation data? Patch 9005 is for ITSM 7.5 and will not load on a 7.6 system. It says that you must have patch 3 or greater. Well, 7.6 doesn't have a patch 3. Thanks for your assistance, Barb Barbara Siebert Senior Consultant QMX Support Services cell phone: 949-637-7522 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netmailto:sponsor%3armisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Data Management Tool for ITSM 7.6
But is it refering to AR System Patch 3 or ITSM patch 3? On Mon, 30 Nov 2009 13:25:34 -0600, strauss wrote It installs as a part of the ARS 7.5 Suite [ARSuiteKitWindows ] or Client [ARSuiteKitClientWindows ] installation now. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barbara Siebert Sent: Monday, November 30, 2009 1:13 PM To: arslist@ARSLIST.ORG Subject: Re: Data Management Tool for ITSM 7.6 ** Thanks, Rick. I was going to do that but from other references I've seen it appears that there is a new version of the spreadsheets. Barb Barbara Siebert Senior Consultant QMX Support Services cell phone: 949-637-7522 From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Rick Cook [remedyr...@gmail.com] Sent: Monday, November 30, 2009 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Data Management Tool for ITSM 7.6 ** Barb, from an architectural level, 7.5 and 7.6 are almost identical, so the processes should work with either one. Perhaps this is one of those places where we need to tweak the SHARE:Application_Properties values to trick AR System into thinking it has something it doesn't? Rick On Mon, Nov 30, 2009 at 11:04 AM, Barbara Siebert bsieb...@qmxs.commailto:bsieb...@qmxs.com wrote: Where can I find the spreadsheets for ITSM 7.6 to load the foundation data? Patch 9005 is for ITSM 7.5 and will not load on a 7.6 system. It says that you must have patch 3 or greater. Well, 7.6 doesn't have a patch 3. Thanks for your assistance, Barb Barbara Siebert Senior Consultant QMX Support Services cell phone: 949-637-7522 _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netmailto:Sponsor% 3armisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- Open WebMail Project (http://openwebmail.org) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Data Management Tool for ITSM 7.6
The data management tool was originally a patch to ITSM 7.0. It is now a client component of ARS 7.5. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of dcharters Sent: Monday, November 30, 2009 2:31 PM To: arslist@ARSLIST.ORG Subject: Re: Data Management Tool for ITSM 7.6 But is it refering to AR System Patch 3 or ITSM patch 3? On Mon, 30 Nov 2009 13:25:34 -0600, strauss wrote It installs as a part of the ARS 7.5 Suite [ARSuiteKitWindows ] or Client [ARSuiteKitClientWindows ] installation now. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barbara Siebert Sent: Monday, November 30, 2009 1:13 PM To: arslist@ARSLIST.ORG Subject: Re: Data Management Tool for ITSM 7.6 ** Thanks, Rick. I was going to do that but from other references I've seen it appears that there is a new version of the spreadsheets. Barb Barbara Siebert Senior Consultant QMX Support Services cell phone: 949-637-7522 From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Rick Cook [remedyr...@gmail.com] Sent: Monday, November 30, 2009 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Data Management Tool for ITSM 7.6 ** Barb, from an architectural level, 7.5 and 7.6 are almost identical, so the processes should work with either one. Perhaps this is one of those places where we need to tweak the SHARE:Application_Properties values to trick AR System into thinking it has something it doesn't? Rick On Mon, Nov 30, 2009 at 11:04 AM, Barbara Siebert bsieb...@qmxs.commailto:bsieb...@qmxs.com wrote: Where can I find the spreadsheets for ITSM 7.6 to load the foundation data? Patch 9005 is for ITSM 7.5 and will not load on a 7.6 system. It says that you must have patch 3 or greater. Well, 7.6 doesn't have a patch 3. Thanks for your assistance, Barb Barbara Siebert Senior Consultant QMX Support Services cell phone: 949-637-7522 _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netmailto:Sponsor% 3armisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- Open WebMail Project (http://openwebmail.org) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Atrium 7.6 Promote Sandbox Changes after server restart.
You wouldn't happen to know which filter? On Mon, Nov 30, 2009 at 12:07 PM, Matt Worsdell m...@worsy.co.uk wrote: ** If you are running Sandbox, and have made changes to a CI which then appears in the Sandbox, there is an OOTB filter which triggers the Sandbox Recon job. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *DCI Remedy *Sent:* 30 November 2009 6:18 PM *To:* arslist@ARSLIST.ORG *Subject:* Atrium 7.6 Promote Sandbox Changes after server restart. ** Hi List Just a quick question. Does anyone know why after a server restart, Atrium trys to promote Sandbox changes even though I didn't initiate it. Is there a way to cancel this process? Thanks Edward _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Atrium 7.6 Promote Sandbox Changes after server restart.
Is it possible that the Application Pending form has entries that are being triggered by the restart? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: 30 November 2009 20:56 To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. ** You wouldn't happen to know which filter? On Mon, Nov 30, 2009 at 12:07 PM, Matt Worsdell m...@worsy.co.uk wrote: ** If you are running Sandbox, and have made changes to a CI which then appears in the Sandbox, there is an OOTB filter which triggers the Sandbox Recon job. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: 30 November 2009 6:18 PM To: arslist@ARSLIST.ORG Subject: Atrium 7.6 Promote Sandbox Changes after server restart. ** Hi List Just a quick question. Does anyone know why after a server restart, Atrium trys to promote Sandbox changes even though I didn't initiate it. Is there a way to cancel this process? Thanks Edward _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Data Management Tool for ITSM 7.6
When you unzip ITSM 7.6 you will find a data management install. If you run the install it will create a directory structure which includes the 7.6 spreadsheets. You will find empty spreadsheets and also sample ones loaded with sample data. It is exactly the same as 7.5 but has a 7.6 directory as well. Brian --Original Message-- From: Barbara Siebert Sender: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: Data Management Tool for ITSM 7.6 Sent: Nov 30, 2009 19:04 Where can I find the spreadsheets for ITSM 7.6 to load the foundation data? Patch 9005 is for ITSM 7.5 and will not load on a 7.6 system. It says that you must have patch 3 or greater. Well, 7.6 doesn't have a patch 3. Thanks for your assistance, Barb Barbara Siebert Senior Consultant QMX Support Services cell phone: 949-637-7522 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Brian Bishop Goldstag Consultants Ltd +44(0)7973 746832
Re: Data Management Tool for ITSM 7.6
Brian, Are saying that when using ITSM 7.6 you should not use the Dataloader tool in the ARS installer? On Mon, 30 Nov 2009 21:51:13 +, brian.bishop wrote When you unzip ITSM 7.6 you will find a data management install. If you run the install it will create a directory structure which includes the 7.6 spreadsheets. You will find empty spreadsheets and also sample ones loaded with sample data. It is exactly the same as 7.5 but has a 7.6 directory as well. Brian --Original Message-- From: Barbara Siebert Sender: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: Data Management Tool for ITSM 7.6 Sent: Nov 30, 2009 19:04 Where can I find the spreadsheets for ITSM 7.6 to load the foundation data? Patch 9005 is for ITSM 7.5 and will not load on a 7.6 system. It says that you must have patch 3 or greater. Well, 7.6 doesn't have a patch 3. Thanks for your assistance, Barb Barbara Siebert Senior Consultant QMX Support Services cell phone: 949-637-7522 _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Brian Bishop Goldstag Consultants Ltd +44(0)7973 746832 -- Open WebMail Project (http://openwebmail.org) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Atrium 7.6 Promote Sandbox Changes after server restart.
ASI:SHR:SandboxCallReconEngine_999 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: 30 November 2009 8:56 PM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. ** You wouldn't happen to know which filter? On Mon, Nov 30, 2009 at 12:07 PM, Matt Worsdell m...@worsy.co.uk wrote: ** If you are running Sandbox, and have made changes to a CI which then appears in the Sandbox, there is an OOTB filter which triggers the Sandbox Recon job. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: 30 November 2009 6:18 PM To: arslist@ARSLIST.ORG Subject: Atrium 7.6 Promote Sandbox Changes after server restart. ** Hi List Just a quick question. Does anyone know why after a server restart, Atrium trys to promote Sandbox changes even though I didn't initiate it. Is there a way to cancel this process? Thanks Edward _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Data Management Tool for ITSM 7.6
No, I am just saying where you can find the spreadsheets which is what Barbara asked. When I used them recently I had to run the data management install to create the directory structure to get access to the spreadsheets. What I can't tell you is whether the data management console is part of the ITSM install or part of running the data management install as I didn't pay enough attention to it. What I can tell you is that the loading of the sample data into 7.6 didn't go as smoothly as it did in 7.5. A lot of the data threw up errors in the console. Brian Brian Bishop Goldstag Consultants Ltd +44(0)7973 746832 -Original Message- From: dcharters dchart...@charterssoftware.com Date: Mon, 30 Nov 2009 18:00:48 To: arslist@ARSLIST.ORG Subject: Re: Data Management Tool for ITSM 7.6 Brian, Are saying that when using ITSM 7.6 you should not use the Dataloader tool in the ARS installer? On Mon, 30 Nov 2009 21:51:13 +, brian.bishop wrote When you unzip ITSM 7.6 you will find a data management install. If you run the install it will create a directory structure which includes the 7.6 spreadsheets. You will find empty spreadsheets and also sample ones loaded with sample data. It is exactly the same as 7.5 but has a 7.6 directory as well. Brian --Original Message-- From: Barbara Siebert Sender: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: Data Management Tool for ITSM 7.6 Sent: Nov 30, 2009 19:04 Where can I find the spreadsheets for ITSM 7.6 to load the foundation data? Patch 9005 is for ITSM 7.5 and will not load on a 7.6 system. It says that you must have patch 3 or greater. Well, 7.6 doesn't have a patch 3. Thanks for your assistance, Barb Barbara Siebert Senior Consultant QMX Support Services cell phone: 949-637-7522 _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Brian Bishop Goldstag Consultants Ltd +44(0)7973 746832 -- Open WebMail Project (http://openwebmail.org) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Java API - parseQualification Error - Part 2
Defect SW00351474 :-)
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Thursday, November 12, 2009 5:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Java API - parseQualification Error - Part 2
**
I would personally push them to admit and log a defect. Point being
that if they say you can use an ARServerUser object as such
parseQualification(String form, String qualification)
Parses a given readable qualification string into internal
structure.
And they are going to put a qualification on that of oh, unless your
qualification string is referencing an integer value that's negative,
that's completely bogus. They need to make sure that their function is
functioning properly, the fact that it works if you use an overloaded
version of the function is irrelevant. They have a bug in that
function. You can use the overloaded version as a workaround if you
need to while they fix the bug, but they need to fix it. I have an open
defect with BMC regarding the
getListFilterObjects()
return the detail of all (accessible) Filter objects
Function, throws a null pointer error on my server. I have the
workaround of using getListFilter() and looping through that list to get
EVERY filter object, but it's not as efficientjust because there is
a workaround doesn't mean there isn't a bug.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roys, Eric D
Sent: Thursday, November 12, 2009 4:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Java API - parseQualification Error - Part 2
**
LJ,
Field ID or Name is irrelevant. What is suggested is instead of writing:
QualifierInfo qual = ctl.parseQualification(Roles, 'Role ID' =
-90); //works in 7.1 just fine also works just fine for qual not
having negative sign
the work-around is to add the following:
List Field fields = ctl.getListFieldObjects(formName); // not
required for non-negatives apparently
then change qualifier inputs to use the 'fields' reference:
QualifierInfo qual = ctl.parseQualification(qualStr, fields, null,
Constants.AR_QUALCONTEXT_DEFAULT);
So tell me... defect or no defect? I was told no defect by support,
therefore no ETA on a fix. I suppose that's fine if you don't have a
negative outlook on things ;-)
Maybe that's a polite way of saying I have no idea what I'm doing. All I
know is it worked and then it didn't but only for one minor situational
change.
-Eric
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Thursday, November 12, 2009 12:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Java API - parseQualification Error - Part 2
**
Eric,
So they are saying the problem is looking up the field name, and if you
use the Field ID it works just fine?
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roys, Eric D
Sent: Thursday, November 12, 2009 10:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Java API - parseQualification Error - Part 2
**
For anyone interested (part 2 of 2)...
Secondary response from support (it doesn't error as before):
Sample API program that works for me.. customer will need to change the
details marked with a -- for his test..
import com.bmc.arsys.api.*;
import java.util.*;
public class JavaAPITest {
private ARServerUser server;
private String formName= Roles; --
public JavaAPITest() {
server = new ARServerUser();
server.setServer(atlwin01);--
server.setPort(0); --
server.setUser(Demo); --
server.setPassword(); --
}
public static void main(String[] args) {
JavaAPITest test = new JavaAPITest();
test.connect();
test.queryEntrysByQual(( \'Create Date\' \1/1/2009\ ));
test.queryEntrysByQual(( \'1702\' = -1210 ));
--
test.cleanup();
}
//
// Connect the current user to the server.
//
void connect() {
System.out.println();
System.out.println(Connecting to AR Server...);
try {
server.verifyUser();
}
catch (ARException e) {
//
//This exception is triggered by a bad server, password or,
//if guest access is turned off, by an unknown username.
//
ARExceptionHandler(e, Cannot verify user + server.getUser() +
.);
System.exit(1);
}
System.out.println(Connected to AR Server +
server.getServer());
}
//
// Retrieve entries from the form using the given qualification. With //
the returned entry set, print out the ID of each entry and the //
contents in its shortDescription field.
//
void queryEntrysByQual(String qualStr) {
System.out.println();
System.out.println
Re: Data Management Tool for ITSM 7.6
Thank you, Brian. I had finally found the spreadsheets--right where you said. Barb Barbara Siebert Senior Consultant QMX Support Services cell phone: 949-637-7522 From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of brian.bis...@goldstag.demon.co.uk [brian.bis...@goldstag.demon.co.uk] Sent: Monday, November 30, 2009 5:26 PM To: arslist@ARSLIST.ORG Subject: Re: Data Management Tool for ITSM 7.6 No, I am just saying where you can find the spreadsheets which is what Barbara asked. When I used them recently I had to run the data management install to create the directory structure to get access to the spreadsheets. What I can't tell you is whether the data management console is part of the ITSM install or part of running the data management install as I didn't pay enough attention to it. What I can tell you is that the loading of the sample data into 7.6 didn't go as smoothly as it did in 7.5. A lot of the data threw up errors in the console. Brian Brian Bishop Goldstag Consultants Ltd +44(0)7973 746832 -Original Message- From: dcharters dchart...@charterssoftware.com Date: Mon, 30 Nov 2009 18:00:48 To: arslist@ARSLIST.ORG Subject: Re: Data Management Tool for ITSM 7.6 Brian, Are saying that when using ITSM 7.6 you should not use the Dataloader tool in the ARS installer? On Mon, 30 Nov 2009 21:51:13 +, brian.bishop wrote When you unzip ITSM 7.6 you will find a data management install. If you run the install it will create a directory structure which includes the 7.6 spreadsheets. You will find empty spreadsheets and also sample ones loaded with sample data. It is exactly the same as 7.5 but has a 7.6 directory as well. Brian --Original Message-- From: Barbara Siebert Sender: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: Data Management Tool for ITSM 7.6 Sent: Nov 30, 2009 19:04 Where can I find the spreadsheets for ITSM 7.6 to load the foundation data? Patch 9005 is for ITSM 7.5 and will not load on a 7.6 system. It says that you must have patch 3 or greater. Well, 7.6 doesn't have a patch 3. Thanks for your assistance, Barb Barbara Siebert Senior Consultant QMX Support Services cell phone: 949-637-7522 _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Brian Bishop Goldstag Consultants Ltd +44(0)7973 746832 -- Open WebMail Project (http://openwebmail.orghttp://openwebmail.org/) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Java API - parseQualification Error - Part 2
Sweet :)
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roys, Eric D
Sent: Monday, November 30, 2009 3:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: Java API - parseQualification Error - Part 2
**
Defect SW00351474 :-)
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Thursday, November 12, 2009 5:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Java API - parseQualification Error - Part 2
**
I would personally push them to admit and log a defect. Point being that if
they say you can use an ARServerUser object as such
parseQualification(String form, String qualification)
Parses a given readable qualification string into internal
structure.
And they are going to put a qualification on that of oh, unless your
qualification string is referencing an integer value that's negative,
that's completely bogus. They need to make sure that their function is
functioning properly, the fact that it works if you use an overloaded
version of the function is irrelevant. They have a bug in that function.
You can use the overloaded version as a workaround if you need to while they
fix the bug, but they need to fix it. I have an open defect with BMC
regarding the
getListFilterObjects()
return the detail of all (accessible) Filter objects
Function, throws a null pointer error on my server. I have the workaround
of using getListFilter() and looping through that list to get EVERY filter
object, but it's not as efficientjust because there is a workaround
doesn't mean there isn't a bug.
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roys, Eric D
Sent: Thursday, November 12, 2009 4:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Java API - parseQualification Error - Part 2
**
LJ,
Field ID or Name is irrelevant. What is suggested is instead of writing:
QualifierInfo qual = ctl.parseQualification(Roles, 'Role ID' = -90);
//works in 7.1 just fine also works just fine for qual not having negative
sign
the work-around is to add the following:
List Field fields = ctl.getListFieldObjects(formName); // not required
for non-negatives apparently
then change qualifier inputs to use the 'fields' reference:
QualifierInfo qual = ctl.parseQualification(qualStr, fields, null,
Constants.AR_QUALCONTEXT_DEFAULT);
So tell me... defect or no defect? I was told no defect by support,
therefore no ETA on a fix. I suppose that's fine if you don't have a
negative outlook on things ;-)
Maybe that's a polite way of saying I have no idea what I'm doing. All I
know is it worked and then it didn't but only for one minor situational
change.
-Eric
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Thursday, November 12, 2009 12:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Java API - parseQualification Error - Part 2
**
Eric,
So they are saying the problem is looking up the field name, and if you use
the Field ID it works just fine?
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roys, Eric D
Sent: Thursday, November 12, 2009 10:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Java API - parseQualification Error - Part 2
**
For anyone interested (part 2 of 2)...
Secondary response from support (it doesn't error as before):
Sample API program that works for me.. customer will need to change the
details marked with a -- for his test..
import com.bmc.arsys.api.*;
import java.util.*;
public class JavaAPITest {
private ARServerUser server;
private String formName= Roles; --
public JavaAPITest() {
server = new ARServerUser();
server.setServer(atlwin01);--
server.setPort(0); --
server.setUser(Demo); --
server.setPassword(); --
}
public static void main(String[] args) {
JavaAPITest test = new JavaAPITest();
test.connect();
test.queryEntrysByQual(( \'Create Date\' \1/1/2009\ ));
test.queryEntrysByQual(( \'1702\' = -1210 ));
--
test.cleanup();
}
//
// Connect the current user to the server.
//
void connect() {
System.out.println();
System.out.println(Connecting to AR Server...);
try {
server.verifyUser();
}
catch (ARException e) {
//
//This exception is triggered by a bad server, password or,
//if guest access is turned off, by an unknown username.
//
ARExceptionHandler(e, Cannot verify user + server.getUser() + .);
System.exit(1);
}
System.out.println(Connected to AR Server +
server.getServer());
}
//
// Retrieve entries from the form using the given qualification. With // the
returned entry set, print out the ID
