Re: SRD Creation Template
Vanessa I recommend that you take a look at Abydos Designer for SRM - this will allow you to define the process steps, QA, data capture, approvals and rules for when Work Orders/Change Requests or other records get created. For more information see http://www.abydos-workflow.com/Products/AbydosDesigner/tabid/60/Default.aspx or register for the next webinar here: Abydos Designer Webinar https://www2.gotomeeting.com/register/466073651 Kind Regards Mark Herring Winner of the Product of the Year Award for Abydos Designer, WWRUG 2010 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist automatic digest system Sent: 10 May 2011 05:00 To: arsl...@listserv.rbugs.com Subject: arslist Digest - 8 May 2011 to 9 May 2011 (#2011-137) Image removed by sender. Skip repetitive navigational links http://www.lsoft.com Image removed by sender. L-Soft - Home of the LISTSERV mailing list managerImage removed by sender. LISTSERV(R) 14.4 arslist Digest - 8 May 2011 to 9 May 2011 (#2011-137) Table of contents: * Is there a way to make a Filter API Plugin run in Phase (4) * Error in running macro through a script in UNIX * How to connect to an AR server that is not registered with portmapper via AR JAVA API? (3) * Kerberos/Mid-Tier Authentication (5) * Hidden Fields Causing A Very Large Web Page (2) * Anyone up for a MWRUG get together? * R: Re: Consuming Web Service not WSDL (2) * attachment's URL. * ARDBC plugin created but not showing up in Vendor form...guide me please (5) * SRD creation template * JDBC thick or thin? (2) * Dataset Permissions (3) * Webserices setup for ITSM 7.6 (2) * OT ARS Development tool ARUtilities 1. Is there a way to make a Filter API Plugin run in Phase * Re: Is there a way to make a Filter API Plugin run in Phase (05/08) From: Geoff Endresen geoffer...@gmail.com * Re: Is there a way to make a Filter API Plugin run in Phase (05/09) From: Francois Seegers franco...@blueturtle.co.za * Re: Is there a way to make a Filter API Plugin run in Phase (05/08) From: Geoff Endresen geoffer...@gmail.com * Re: Is there a way to make a Filter API Plugin run in Phase (05/08) From: Geoff Endresen geoffer...@gmail.com 2. Error in running macro through a script in UNIX * Re: Error in running macro through a script in UNIX (05/09) From: Ochavillo, Rafael John r-ochavi...@ti.com 3. How to connect to an AR server that is not registered with portmapper via AR JAVA API? * Re: How to connect to an AR server that is not registered with portmapper via AR JAVA API? (05/09) From: Jiang jiangxiaofen...@gmail.com * Re: How to connect to an AR server that is not registered with portmapper via AR JAVA API? (05/09) From: Danny Kellett danny.kell...@strategicworkflow.com * Re: How to connect to an AR server that is not registered with portmapper via AR JAVA API? (05/09) From: Jarl Grøneng jarl.gron...@gmail.com 4. Kerberos/Mid-Tier Authentication * Re: Kerberos/Mid-Tier Authentication (05/09) From: Jason Miller jason.mil...@gmail.com * Kerberos/Mid-Tier Authentication (05/09) From: John Baker jba...@javasystemsolutions.com * Re: Kerberos/Mid-Tier Authentication (05/09) From: Axton axton.gr...@gmail.com * Re: Kerberos/Mid-Tier Authentication (05/09) From: Axton axton.gr...@gmail.com * Re: Kerberos/Mid-Tier Authentication (05/09) From: Jason Miller jason.mil...@gmail.com 5. Hidden Fields Causing A Very Large Web Page * Re: Hidden Fields Causing A Very Large Web Page (05/09) From: Guillaume Rheault guilla...@dcshq.com * Re: Hidden Fields Causing A Very Large Web Page (05/09) From: Easter, David david_eas...@bmc.com 6. Anyone up for a MWRUG get together? * Re: Anyone up for a MWRUG get together? (05/09) From: Matt Reinfeldt arsl...@mattreinfeldt.com 7. R: Re: Consuming Web Service not WSDL * R: Re: Consuming Web Service not WSDL (05/09) From: team.rem...@libero.it team.rem...@libero.it * Re: R: Re: Consuming Web Service not WSDL (05/09) From: Chintan Shah cbss...@yahoo.com 8. attachment's URL. * attachment's URL. (05/09) From: team.rem...@libero.it team.rem...@libero.it 9. ARDBC plugin created but not showing up in Vendor form...guide me please * ARDBC plugin created but not showing up in Vendor form...guide me please (05/09) From: gok's gmedise...@yahoo.com * Re: ARDBC plugin created but not showing up in Vendor form...guide me please (05/09) From: Papolu, Appajee appajee_pap...@bmc.com * Re: ARDBC plugin created but not showing up in Vendor form...guide me please (05/09) From: gok's gmedise...@yahoo.com * Re: ARDBC plugin created but not showing up in Vendor form...guide me please (05/09) From: Grooms, Frederick W
Web services qualification
Dear experts Seeking your help again . I want to query a list of data using a WSDL for this am using GetList operation, how can I give the below qualification in the XPATH. 'Test' LIKE %test% Can I use the below qualification for the same in web service / what is the syntax for LIKE query in web services any idea ? 'Test' LIKE XPATH(/ROOT/Test) Thanks Regards Prasanth.P Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
testing remedy itsm apps
Dear All, We are going to implement Remedy ITSM Suite for one of our clients. My manager wants to know what is the best method to approach testing. Any ideas? Please provide sample test cases as well in case if you have. Thanks Regards, Kalyan Krishna Nethy. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Mid Tier Logging issue
So I finally heard back from BMC, and their response is (this is a direct quote from them) In review of the issue reported, please note, it is working as designed. Workflow logs will clear out on each form change. I have requested an RFE to redesign this functionality ... so that it works. James It's not a bug, it's a FEATURE Brockman From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of James Brockman Sent: Thursday, May 05, 2011 2:39 PM To: arslist@ARSLIST.ORG Subject: Mid Tier Logging issue ** Hi, list. It's been a while. I have an open ticket with BMC on this, but was wondering if anyone else had seen (or found a workaround) for this issue ARS 7.6.4, Mid Tier, IE8 -- when I do client-side logging through the Mid Tier, it sometimes* clears the contents of the log window, trashing the previous contents of the log. This makes troubleshooting client-side workflow almost impossible. In other words, on a complex action, you see scroll-scroll-scroll-scroll - WIPE - scroll. And after what was obviously a ton of workflow, there are a couple of dozen lines in your logging window. *usually on window open, but not neccessarily - it also seems to happen when an open window calls a Remedy form in a frame, like the Landing Console. Help? James Brockman ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The contents of this e-mail and any attachments are intended solely for the use of the named addressee(s) and may contain confidential and/or privileged information. Any unauthorized use, copying, disclosure, or distribution of the contents of this e-mail is strictly prohibited by the sender and may be unlawful. If you are not the intended recipient, please notify the sender immediately and delete this e-mail. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Mid Tier Logging issue
James, I have seen the same thing and know where you are coming from. The workflow logging from mid-tier need to be redesigned - it is not working very well. It might be working at design - the fact is that it is not doing a good job. With the User Tool workflow logging from the client was very easy. Moving everything into the browser - we need a good alternative. The current mid-tier workflow logging is not up to the job. I do think BMC Software is well aware of this. They own consultants are. A simple solution will normally work. Sadly it is often over engineered. ~ Terje From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of James Brockman [jbrock...@qmxs.com] Sent: 10 May 2011 15:20 To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Logging issue So I finally heard back from BMC, and their response is (this is a direct quote from them) In review of the issue reported, please note, it is working as designed. Workflow logs will clear out on each form change. I have requested an RFE to redesign this functionality ... so that it works. James It's not a bug, it's a FEATURE Brockman From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of James Brockman Sent: Thursday, May 05, 2011 2:39 PM To: arslist@ARSLIST.ORG Subject: Mid Tier Logging issue ** Hi, list. It's been a while. I have an open ticket with BMC on this, but was wondering if anyone else had seen (or found a workaround) for this issue ARS 7.6.4, Mid Tier, IE8 -- when I do client-side logging through the Mid Tier, it sometimes* clears the contents of the log window, trashing the previous contents of the log. This makes troubleshooting client-side workflow almost impossible. In other words, on a complex action, you see scroll-scroll-scroll-scroll - WIPE - scroll. And after what was obviously a ton of workflow, there are a couple of dozen lines in your logging window. *usually on window open, but not neccessarily - it also seems to happen when an open window calls a Remedy form in a frame, like the Landing Console. Help? James Brockman ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The contents of this e-mail and any attachments are intended solely for the use of the named addressee(s) and may contain confidential and/or privileged information. Any unauthorized use, copying, disclosure, or distribution of the contents of this e-mail is strictly prohibited by the sender and may be unlawful. If you are not the intended recipient, please notify the sender immediately and delete this e-mail. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Mid Tier Logging issue
I concur - very frustrating working with midtier logging, this is going to get more and more visibility as clients are pushed to the web client and developers are forced to troubleshoot solely from the web client for ITSM 7.6.x + applications that are no longer supported in the thick client. David + Doug - I hope you're listening to your customers :) Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue Sent: Tuesday, May 10, 2011 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Logging issue James, I have seen the same thing and know where you are coming from. The workflow logging from mid-tier need to be redesigned - it is not working very well. It might be working at design - the fact is that it is not doing a good job. With the User Tool workflow logging from the client was very easy. Moving everything into the browser - we need a good alternative. The current mid-tier workflow logging is not up to the job. I do think BMC Software is well aware of this. They own consultants are. A simple solution will normally work. Sadly it is often over engineered. ~ Terje From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of James Brockman [jbrock...@qmxs.com] Sent: 10 May 2011 15:20 To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Logging issue So I finally heard back from BMC, and their response is (this is a direct quote from them) In review of the issue reported, please note, it is working as designed. Workflow logs will clear out on each form change. I have requested an RFE to redesign this functionality ... so that it works. James It's not a bug, it's a FEATURE Brockman From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of James Brockman Sent: Thursday, May 05, 2011 2:39 PM To: arslist@ARSLIST.ORG Subject: Mid Tier Logging issue ** Hi, list. It's been a while. I have an open ticket with BMC on this, but was wondering if anyone else had seen (or found a workaround) for this issue ARS 7.6.4, Mid Tier, IE8 -- when I do client-side logging through the Mid Tier, it sometimes* clears the contents of the log window, trashing the previous contents of the log. This makes troubleshooting client-side workflow almost impossible. In other words, on a complex action, you see scroll-scroll-scroll-scroll - WIPE - scroll. And after what was obviously a ton of workflow, there are a couple of dozen lines in your logging window. *usually on window open, but not neccessarily - it also seems to happen when an open window calls a Remedy form in a frame, like the Landing Console. Help? James Brockman ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The contents of this e-mail and any attachments are intended solely for the use of the named addressee(s) and may contain confidential and/or privileged information. Any unauthorized use, copying, disclosure, or distribution of the contents of this e-mail is strictly prohibited by the sender and may be unlawful. If you are not the intended recipient, please notify the sender immediately and delete this e-mail. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Mid Tier Logging issue
Throw in a true load balancing solution and then you need to look at multiple logs at once.. OUCH. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Tuesday, May 10, 2011 11:13 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Logging issue I concur - very frustrating working with midtier logging, this is going to get more and more visibility as clients are pushed to the web client and developers are forced to troubleshoot solely from the web client for ITSM 7.6.x + applications that are no longer supported in the thick client. David + Doug - I hope you're listening to your customers :) Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue Sent: Tuesday, May 10, 2011 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Logging issue James, I have seen the same thing and know where you are coming from. The workflow logging from mid-tier need to be redesigned - it is not working very well. It might be working at design - the fact is that it is not doing a good job. With the User Tool workflow logging from the client was very easy. Moving everything into the browser - we need a good alternative. The current mid-tier workflow logging is not up to the job. I do think BMC Software is well aware of this. They own consultants are. A simple solution will normally work. Sadly it is often over engineered. ~ Terje From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of James Brockman [jbrock...@qmxs.com] Sent: 10 May 2011 15:20 To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Logging issue So I finally heard back from BMC, and their response is (this is a direct quote from them) In review of the issue reported, please note, it is working as designed. Workflow logs will clear out on each form change. I have requested an RFE to redesign this functionality ... so that it works. James It's not a bug, it's a FEATURE Brockman From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of James Brockman Sent: Thursday, May 05, 2011 2:39 PM To: arslist@ARSLIST.ORG Subject: Mid Tier Logging issue ** Hi, list. It's been a while. I have an open ticket with BMC on this, but was wondering if anyone else had seen (or found a workaround) for this issue ARS 7.6.4, Mid Tier, IE8 -- when I do client-side logging through the Mid Tier, it sometimes* clears the contents of the log window, trashing the previous contents of the log. This makes troubleshooting client-side workflow almost impossible. In other words, on a complex action, you see scroll-scroll-scroll-scroll - WIPE - scroll. And after what was obviously a ton of workflow, there are a couple of dozen lines in your logging window. *usually on window open, but not neccessarily - it also seems to happen when an open window calls a Remedy form in a frame, like the Landing Console. Help? James Brockman ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The contents of this e-mail and any attachments are intended solely for the use of the named addressee(s) and may contain confidential and/or privileged information. Any unauthorized use, copying, disclosure, or distribution of the contents of this e-mail is strictly prohibited by the sender and may be unlawful. If you are not the intended recipient, please notify the sender immediately and delete this e-mail. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend
Re: Mid Tier Logging issue
Yeah - that's what we have :) FUN - not. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Tuesday, May 10, 2011 10:33 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Logging issue Throw in a true load balancing solution and then you need to look at multiple logs at once.. OUCH. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Tuesday, May 10, 2011 11:13 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Logging issue I concur - very frustrating working with midtier logging, this is going to get more and more visibility as clients are pushed to the web client and developers are forced to troubleshoot solely from the web client for ITSM 7.6.x + applications that are no longer supported in the thick client. David + Doug - I hope you're listening to your customers :) Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue Sent: Tuesday, May 10, 2011 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Logging issue James, I have seen the same thing and know where you are coming from. The workflow logging from mid-tier need to be redesigned - it is not working very well. It might be working at design - the fact is that it is not doing a good job. With the User Tool workflow logging from the client was very easy. Moving everything into the browser - we need a good alternative. The current mid-tier workflow logging is not up to the job. I do think BMC Software is well aware of this. They own consultants are. A simple solution will normally work. Sadly it is often over engineered. ~ Terje From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of James Brockman [jbrock...@qmxs.com] Sent: 10 May 2011 15:20 To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Logging issue So I finally heard back from BMC, and their response is (this is a direct quote from them) In review of the issue reported, please note, it is working as designed. Workflow logs will clear out on each form change. I have requested an RFE to redesign this functionality ... so that it works. James It's not a bug, it's a FEATURE Brockman From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of James Brockman Sent: Thursday, May 05, 2011 2:39 PM To: arslist@ARSLIST.ORG Subject: Mid Tier Logging issue ** Hi, list. It's been a while. I have an open ticket with BMC on this, but was wondering if anyone else had seen (or found a workaround) for this issue ARS 7.6.4, Mid Tier, IE8 -- when I do client-side logging through the Mid Tier, it sometimes* clears the contents of the log window, trashing the previous contents of the log. This makes troubleshooting client-side workflow almost impossible. In other words, on a complex action, you see scroll-scroll-scroll-scroll - WIPE - scroll. And after what was obviously a ton of workflow, there are a couple of dozen lines in your logging window. *usually on window open, but not neccessarily - it also seems to happen when an open window calls a Remedy form in a frame, like the Landing Console. Help? James Brockman ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The contents of this e-mail and any attachments are intended solely for the use of the named addressee(s) and may contain confidential and/or privileged information. Any unauthorized use, copying, disclosure, or distribution of the contents of this e-mail is strictly prohibited by the sender and may be unlawful. If you are not the intended recipient, please notify the sender immediately and delete this e-mail. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any
Does the order of the Set Fields or Push Fields If matter in relation to Index
Need some feedback from all your database SQL experts out there. We have been having an ongoing discussion regarding the use of Indexed fields within a Set Field If Action and/or a Push fields If Action qualification. Here is what we are looking at. You have a form with three indexes, Inx1, Inx2, and Inx3. Either the Set Field If Action or Push fields If Action qualification is set up in this format. Form Field 1 = Database Field 1 AND Form Field 2 = Database Field Inx3 AND Form Field 3 = Database Field Inx1 AND Form Field 4 = Database Field Inx2 The question is does AR Server evaluate the qualification as whole and determine if any of the fields are indexed first and then pull a subset of records to find the last value Form Field 1 = Database Field 1 or does it build the records sets in the order the Set Field If Action or Push fields If Action qualification is designed. Meaning it first pulls those records in the Form Field 1 = Database Field 1, then Form Field 2 = Database Field Inx3, and so forth. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.comhttp://www.hp.com/ Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are attachment: Picture (Device Independent Bitmap) 1.jpg
Re: Does the order of the Set Fields or Push Fields If matter in relation to Index
Chris good question. I had always assumed that the ARSystem just took the query, then formatted it in TSQL and sent it off to the database engine. If this is the case, then the database engine will follow the query optimizer settings to follow the index trail. If, however, the ARSystem actually does the querying itself (which I had always assumed it hadn't) then that would be a good question for Mr. Mueller. Thanks, Gary Opela, Jr. Remedy Engineer ITIL V3 Foundations Certified Avaya Phone Support CNI/IT Tinker 72 SC (405) 582-4272 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, May 10, 2011 10:48 AM To: arslist@arslist.org Subject: Does the order of the Set Fields or Push Fields If matter in relation to Index Need some feedback from all your database SQL experts out there. We have been having an ongoing discussion regarding the use of Indexed fields within a Set Field If Action and/or a Push fields If Action qualification. Here is what we are looking at. You have a form with three indexes, Inx1, Inx2, and Inx3. Either the Set Field If Action or Push fields If Action qualification is set up in this format. Form Field 1 = Database Field 1 AND Form Field 2 = Database Field Inx3 AND Form Field 3 = Database Field Inx1 AND Form Field 4 = Database Field Inx2 The question is does AR Server evaluate the qualification as whole and determine if any of the fields are indexed first and then pull a subset of records to find the last value Form Field 1 = Database Field 1 or does it build the records sets in the order the Set Field If Action or Push fields If Action qualification is designed. Meaning it first pulls those records in the Form Field 1 = Database Field 1, then Form Field 2 = Database Field Inx3, and so forth. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.comhttp://www.hp.com/ Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Does the order of the Set Fields or Push Fields If matter in relation to Index
Guys, Just turn on SQL logging and you will see the answer. If ARS did what you suggested in the last paragraph, ARS would be a database engine. You can place indexes through ARS (recommended) or directly in the database (not recommended but often done). The effect's the same. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: Ben.Chernys _AT_ softwaretoolhouse.com Web: www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ Ben -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Opela, Gary L CTR USAF ABW 72 ABW/SCOOA Sent: May-10-11 17:58 To: arslist@ARSLIST.ORG Subject: Re: Does the order of the Set Fields or Push Fields If matter in relation to Index Chris good question. I had always assumed that the ARSystem just took the query, then formatted it in TSQL and sent it off to the database engine. If this is the case, then the database engine will follow the query optimizer settings to follow the index trail. If, however, the ARSystem actually does the querying itself (which I had always assumed it hadn't) then that would be a good question for Mr. Mueller. Thanks, Gary Opela, Jr. Remedy Engineer ITIL V3 Foundations Certified Avaya Phone Support CNI/IT Tinker 72 SC (405) 582-4272 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, May 10, 2011 10:48 AM To: arslist@arslist.org Subject: Does the order of the Set Fields or Push Fields If matter in relation to Index Need some feedback from all your database SQL experts out there. We have been having an ongoing discussion regarding the use of Indexed fields within a Set Field If Action and/or a Push fields If Action qualification. Here is what we are looking at. You have a form with three indexes, Inx1, Inx2, and Inx3. Either the Set Field If Action or Push fields If Action qualification is set up in this format. Form Field 1 = Database Field 1 AND Form Field 2 = Database Field Inx3 AND Form Field 3 = Database Field Inx1 AND Form Field 4 = Database Field Inx2 The question is does AR Server evaluate the qualification as whole and determine if any of the fields are indexed first and then pull a subset of records to find the last value Form Field 1 = Database Field 1 or does it build the records sets in the order the Set Field If Action or Push fields If Action qualification is designed. Meaning it first pulls those records in the Form Field 1 = Database Field 1, then Form Field 2 = Database Field Inx3, and so forth. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.comhttp://www.hp.com/ Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Reset Password At Login, Web Version
Hello everyone, on my 7.6.4 Remedy custom app on windows servers, my users are prompted to change their password when logging into the User Tool, but not when they are logging onto the web version. Is this expected behavior? Have I missed a setting somewhere? Thanks for the help! Drew Shuller Remedy Admin Joint Task Force Bravo Soto Cano Air Base Comayagua, Honduras ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
High Group Count - Effects
Does anyone out there have 10k, 100k, or more groups in their arserver? Does this cause an issue with the memory footprint, login times, server startup times, etc.? Axton Grams ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Web services qualification
For a getlist operation, by default one of the input mapping attributes is: Qualification You send the qualification as input to remedy using this attribute. This qualification is same as what you use in remedy user tool advanced qualification bar. You do not need to change XPATH element. On May 10, 7:30 am, Prasanth Prabhakaran prasanth.prabhaka...@wipro.com wrote: Dear experts Seeking your help again . I want to query a list of data using a WSDL for this am using GetList operation, how can I give the below qualification in the XPATH. 'Test' LIKE %test% Can I use the below qualification for the same in web service / what is the syntax for LIKE query in web services any idea ? 'Test' LIKE XPATH(/ROOT/Test) Thanks Regards Prasanth.P Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Web services qualification
Hi Prasanth, I created a test web-service and following worked. It returned a list of matching records. 'Parent ID' LIKE ( %+XPATH(/ROOT/Parent_ID)+%) Thanks Chintan. --- On Tue, 5/10/11, Prasanth Prabhakaran prasanth.prabhaka...@wipro.com wrote: From: Prasanth Prabhakaran prasanth.prabhaka...@wipro.com Subject: Web services qualification To: arslist@ARSLIST.ORG Date: Tuesday, May 10, 2011, 5:30 AM ** Dear experts Seeking your help again . I want to query a list of data using a WSDL for this am using GetList operation, how can I give the below qualification in the XPATH. 'Test' LIKE “%test%” Can I use the below qualification for the same in web service / what is the syntax for LIKE query in web services any idea ? 'Test' LIKE XPATH(/ROOT/Test) Thanks Regards Prasanth.P Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Reset Password At Login, Web Version
Drew, check to see if they are using the Init form. This works for WUT but not for the web based tool. I use the init form here to allow me to force people to change their passwords and it works nicely. I'm not sure how you would use it with the web tool, as I don't think there is a way to use the Init form. Thanks, Gary Opela, Jr. Remedy Engineer ITIL V3 Foundations Certified Avaya Phone Support CNI/IT Tinker 72 SC (405) 582-4272 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Drew Shuller Sent: Tuesday, May 10, 2011 12:40 PM To: arslist@arslist.org Subject: Reset Password At Login, Web Version ** Hello everyone, on my 7.6.4 Remedy custom app on windows servers, my users are prompted to change their password when logging into the User Tool, but not when they are logging onto the web version. Is this expected behavior? Have I missed a setting somewhere? Thanks for the help! Drew Shuller Remedy Admin Joint Task Force Bravo Soto Cano Air Base Comayagua, Honduras _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
consuming external webservice error
AR system 7.5 patch004 windows 2003 server SQL 2005 Database Hi there im facing a trouble trying to consume an external web service. With no authentication the process works fine, but needs to have authentication activated. i already check it with soapsonar and it works fine. From my perspective seem like developer studio is not interpreting the wsdl correctly. the ServiceAuthHeader suppossed to be a SOAPHEADER but in developer studio appear just like another input field attached is the wsdl thansk for any help ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ?xml version=1.0 encoding=utf-8 ? - wsdl:definitions xmlns:soap=http://schemas.xmlsoap.org/wsdl/soap/; xmlns:tm=http://microsoft.com/wsdl/mime/textMatching/; xmlns:soapenc=http://schemas.xmlsoap.org/soap/encoding/; xmlns:mime=http://schemas.xmlsoap.org/wsdl/mime/; xmlns:tns=http://ing.com.co/; xmlns:s=http://www.w3.org/2001/XMLSchema; xmlns:soap12=http://schemas.xmlsoap.org/wsdl/soap12/; xmlns:http=http://schemas.xmlsoap.org/wsdl/http/; targetNamespace=http://ing.com.co/; xmlns:wsdl=http://schemas.xmlsoap.org/wsdl/; - wsdl:types - s:schema elementFormDefault=qualified targetNamespace=http://ing.com.co/; - s:element name=RegistrarRespuestaFinalizadoTramiteTicketRemedy - s:complexType - s:sequence s:element minOccurs=0 maxOccurs=1 name=ticketRemedy type=s:string / s:element minOccurs=0 maxOccurs=1 name=idUsuario type=s:string / s:element minOccurs=0 maxOccurs=1 name=tramitadorFinal type=s:string / s:element minOccurs=0 maxOccurs=1 name=respuestaTramitador type=s:string / /s:sequence /s:complexType /s:element - s:element name=RegistrarRespuestaFinalizadoTramiteTicketRemedyResponse - s:complexType - s:sequence s:element minOccurs=0 maxOccurs=1 name=RegistrarRespuestaFinalizadoTramiteTicketRemedyResult type=s:string / /s:sequence /s:complexType /s:element - s:element name=RegistrarRespuestaFinalizadoTramiteTicketRemedyPruebaAutenticacion - s:complexType - s:sequence s:element minOccurs=0 maxOccurs=1 name=ticketRemedy type=s:string / s:element minOccurs=0 maxOccurs=1 name=idUsuario type=s:string / s:element minOccurs=0 maxOccurs=1 name=tramitadorFinal type=s:string / s:element minOccurs=0 maxOccurs=1 name=respuestaTramitador type=s:string / /s:sequence /s:complexType /s:element - s:element name=RegistrarRespuestaFinalizadoTramiteTicketRemedyPruebaAutenticacionResponse - s:complexType - s:sequence s:element minOccurs=0 maxOccurs=1 name=RegistrarRespuestaFinalizadoTramiteTicketRemedyPruebaAutenticacionResult type=s:string / /s:sequence /s:complexType /s:element s:element name=ServiceAuthHeader type=tns:ServiceAuthHeader / - s:complexType name=ServiceAuthHeader - s:sequence s:element minOccurs=0 maxOccurs=1 name=Username type=s:string / s:element minOccurs=0 maxOccurs=1 name=Password type=s:string / /s:sequence s:anyAttribute / /s:complexType /s:schema /wsdl:types - wsdl:message name=RegistrarRespuestaFinalizadoTramiteTicketRemedySoapIn wsdl:part name=parameters element=tns:RegistrarRespuestaFinalizadoTramiteTicketRemedy / /wsdl:message - wsdl:message name=RegistrarRespuestaFinalizadoTramiteTicketRemedySoapOut wsdl:part name=parameters element=tns:RegistrarRespuestaFinalizadoTramiteTicketRemedyResponse / /wsdl:message - wsdl:message name=RegistrarRespuestaFinalizadoTramiteTicketRemedyPruebaAutenticacionSoapIn wsdl:part name=parameters element=tns:RegistrarRespuestaFinalizadoTramiteTicketRemedyPruebaAutenticacion / /wsdl:message - wsdl:message name=RegistrarRespuestaFinalizadoTramiteTicketRemedyPruebaAutenticacionSoapOut wsdl:part name=parameters element=tns:RegistrarRespuestaFinalizadoTramiteTicketRemedyPruebaAutenticacionResponse / /wsdl:message - wsdl:message name=RegistrarRespuestaFinalizadoTramiteTicketRemedyPruebaAutenticacionServiceAuthHeader wsdl:part name=ServiceAuthHeader element=tns:ServiceAuthHeader / /wsdl:message - wsdl:portType name=ServiceRemedyGUPSoap - wsdl:operation name=RegistrarRespuestaFinalizadoTramiteTicketRemedy wsdl:input message=tns:RegistrarRespuestaFinalizadoTramiteTicketRemedySoapIn / wsdl:output message=tns:RegistrarRespuestaFinalizadoTramiteTicketRemedySoapOut / /wsdl:operation - wsdl:operation name=RegistrarRespuestaFinalizadoTramiteTicketRemedyPruebaAutenticacion wsdl:input message=tns:RegistrarRespuestaFinalizadoTramiteTicketRemedyPruebaAutenticacionSoapIn / wsdl:output message=tns:RegistrarRespuestaFinalizadoTramiteTicketRemedyPruebaAutenticacionSoapOut / /wsdl:operation /wsdl:portType - wsdl:binding name=ServiceRemedyGUPSoap type=tns:ServiceRemedyGUPSoap soap:binding transport=http://schemas.xmlsoap.org/soap/http; / - wsdl:operation name=RegistrarRespuestaFinalizadoTramiteTicketRemedy soap:operation
Re: Reset Password At Login, Web Version
Also, you didn't mention if you're using the password management capabilities first introduced in 7.1.00. There's a checkbox on the user form called Force Password Change on Login that you can check. Or you can set up a password management policy that forces them to change their password every x number of days. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Opela, Gary L CTR USAF ABW 72 ABW/SCOOA Sent: Tuesday, May 10, 2011 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: Reset Password At Login, Web Version Drew, check to see if they are using the Init form. This works for WUT but not for the web based tool. I use the init form here to allow me to force people to change their passwords and it works nicely. I'm not sure how you would use it with the web tool, as I don't think there is a way to use the Init form. Thanks, Gary Opela, Jr. Remedy Engineer ITIL V3 Foundations Certified Avaya Phone Support CNI/IT Tinker 72 SC (405) 582-4272 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Drew Shuller Sent: Tuesday, May 10, 2011 12:40 PM To: arslist@arslist.org Subject: Reset Password At Login, Web Version ** Hello everyone, on my 7.6.4 Remedy custom app on windows servers, my users are prompted to change their password when logging into the User Tool, but not when they are logging onto the web version. Is this expected behavior? Have I missed a setting somewhere? Thanks for the help! Drew Shuller Remedy Admin Joint Task Force Bravo Soto Cano Air Base Comayagua, Honduras _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Dataset Permissions
Manage the Dataset row level security on the BMC:CORE:CONFIG:BMC_Dataset form. Do a search and select the dataset then change the Field CMDBRowLevelSecurity value to the perms you want. Ron ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARDBC plugin created but not showing up in Vendor form...guide me please
The log you show here is the plug-in server log, indeed the Plug-in Server detected loaded your plug-in. BUT my point was more about ... Did you perform the necessary configuration to have your AR Server see your specific plug-in? When AR Server Plug-in Server both are C implementations -- the plug-in listing is all in ar.cfg. However when we implemented a Plug-in Server using Java -- its configuration is transitioned over to pluginsvr_config.xml. However, just configuring the plug-in server is not quite sufficient. You still need to include ar.cfg lines I quoted earlier so that -- your AR Server knows about your plug-in, then knows which plug-in server hosts it -- thus it can reach to it when/if necessary. I still suspect you have not finished ar.cfg side of the configuration. Please confirm otherwise. Appajee -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of gok's Sent: Monday, May 09, 2011 1:52 PM To: arslist@ARSLIST.ORG Subject: Re: ARDBC plugin created but not showing up in Vendor form...guide me please Hi Appajee, thanks for replay I have added the line in ar.cfg line the plugin is configured properly it is showing in arjavaplugin.log file that the plugin is recognized and it created the Successfully loaded Java Plugin ARDBC.TEST_JAVA_PLUGIN the log is showing like this Attempting to Create an instance of the plugin ARDBC.TEST_JAVA_PLUGIN com.bmc.arsys.pluginsvr.plugins.g (?:?) - Attempting to Create an instance of the plugin ARDBC.TEST_JAVA_PLUGIN [pool-2-thread-4] com.bmc.arsys.pluginsvr.plugins.g (?:?) - Attempting to Create an instance of the plugin ARDBC.TEST_JAVA_PLUGIN [pool-2-thread-2] com.bmc.arsys.pluginsvr.plugins.g (?:?) - Attempting to Create an instance of the plugin ARDBC.TEST_JAVA_PLUGIN [pool-2-thread-5] com.bmc.arsys.pluginsvr.plugins.g (?:?) - Attempting to Create an instance of the plugin ARDBC.TEST_JAVA_PLUGIN [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARDBC.TEST_JAVA_PLUGINCalling initialize() [pool-2-thread-3] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARDBC.TEST_JAVA_PLUGINCalling initialize() [pool-2-thread-4] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARDBC.TEST_JAVA_PLUGINCalling initialize() [pool-2-thread-2] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARDBC.TEST_JAVA_PLUGINCalling initialize() [pool-2-thread-5] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARDBC.TEST_JAVA_PLUGINCalling initialize() the plugin is recognized by ARServer but not showing the name ARDBC.TEST_JAVA_PLUGIN while trying to create the vendor form. Thanks Papolu, Appajee wrote: Please check your ar.cfg to see if you have added a line similar to the following: Server-Plugin-Alias: ARSYS.ARF.MYSAMPLE ARSYS.ARF.MYSAMPLE FN2C1P1-677.adprod.bmc.com: The above line basically represents: Server-Plugin-Alias: ARServerKnowsYourPlug-inAsWhatName JavaPluginServerKnowsYourPlug-inAsWhatName JavaPluginServerHostName:JavaPluginServerPortNum Once you have added this line your AR server is restarted - it should start seeing the presence of this plug-in and eventually should be able to interact with that plug-in as needed. HTH appajee -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of gok's Sent: Monday, May 09, 2011 9:16 AM To: arslist@ARSLIST.ORG Subject: ARDBC plugin created but not showing up in Vendor form...guide me please I have created a ARDBC Java plugin successfully and in the arjavaplugin.log it is showing that it is successfully created the instance but the plugin name is not showed up in Vendor form. Does any one have encountered this kind of issue before currently we are using this on 7.5.001 patch 4 ARServer Database is 5002 SQL Server -- View this message in context: http://old.nabble.com/ARDBC-plugin-created-but-not-showing-up-in-Vendor-form...guide-me-please-tp31578244p31578244.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- View this message in context: http://old.nabble.com/ARDBC-plugin-created-but-not-showing-up-in-Vendor-form...guide-me-please-tp31578244p31580534.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the
Re: High Group Count - Effects
Axton, I've seen this at more than one site... seems that the breaking point is around 85k or so Groups... however, in discussion w/ Doug M today, it sounds as if there was an issue with how the null groups (groups not used for permissions) were being loaded... apparently, this has been very recently corrected... though, I've not had a chance to test in the latest versions. If you want more details, you can contact me offline... Thanks, Matt Reinfeldt From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Tuesday, May 10, 2011 12:46 PM To: arslist@ARSLIST.ORG Subject: High Group Count - Effects ** Does anyone out there have 10k, 100k, or more groups in their arserver? Does this cause an issue with the memory footprint, login times, server startup times, etc.? Axton Grams _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Reset Password At Login, Web Version
Yes, I've got that set up so that the user has to change their password as soon as they log in for the first time. It's working on the web but not the user tool. I haven't been able to check to see if the init form is being used (I'm pretty sure it's not) but I do have some workflow that's checking for the user's group, when the Home page opens. Drew On Tue, May 10, 2011 at 1:11 PM, Easter, David david_eas...@bmc.com wrote: Also, you didn't mention if you're using the password management capabilities first introduced in 7.1.00. There's a checkbox on the user form called Force Password Change on Login that you can check. Or you can set up a password management policy that forces them to change their password every x number of days. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARDBC plugin created but not showing up in Vendor form...guide me please
In Developer Studio when you are trying to create the Vendor form. Instead of using the dropdown, type the value into the field -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of gok's Sent: Monday, May 09, 2011 4:43 PM To: arslist@ARSLIST.ORG Subject: Re: ARDBC plugin created but not showing up in Vendor form...guide me please Hi Grooms, I didn't understood what and where I have to type for first time. Thanks Gokul Grooms, Frederick W wrote: You may need to type it in the first time -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of gok's Sent: Monday, May 09, 2011 3:52 PM To: arslist@ARSLIST.ORG Subject: Re: ARDBC plugin created but not showing up in Vendor form...guide me please Hi Appajee, thanks for replay I have added the line in ar.cfg line the plugin is configured properly it is showing in arjavaplugin.log file that the plugin is recognized and it created the Successfully loaded Java Plugin ARDBC.TEST_JAVA_PLUGIN the log is showing like this Attempting to Create an instance of the plugin ARDBC.TEST_JAVA_PLUGIN com.bmc.arsys.pluginsvr.plugins.g (?:?) - Attempting to Create an instance of the plugin ARDBC.TEST_JAVA_PLUGIN [pool-2-thread-4] com.bmc.arsys.pluginsvr.plugins.g (?:?) - Attempting to Create an instance of the plugin ARDBC.TEST_JAVA_PLUGIN [pool-2-thread-2] com.bmc.arsys.pluginsvr.plugins.g (?:?) - Attempting to Create an instance of the plugin ARDBC.TEST_JAVA_PLUGIN [pool-2-thread-5] com.bmc.arsys.pluginsvr.plugins.g (?:?) - Attempting to Create an instance of the plugin ARDBC.TEST_JAVA_PLUGIN [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARDBC.TEST_JAVA_PLUGINCalling initialize() [pool-2-thread-3] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARDBC.TEST_JAVA_PLUGINCalling initialize() [pool-2-thread-4] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARDBC.TEST_JAVA_PLUGINCalling initialize() [pool-2-thread-2] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARDBC.TEST_JAVA_PLUGINCalling initialize() [pool-2-thread-5] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARDBC.TEST_JAVA_PLUGINCalling initialize() the plugin is recognized by ARServer but not showing the name ARDBC.TEST_JAVA_PLUGIN while trying to create the vendor form. Thanks Papolu, Appajee wrote: Please check your ar.cfg to see if you have added a line similar to the following: Server-Plugin-Alias: ARSYS.ARF.MYSAMPLE ARSYS.ARF.MYSAMPLE FN2C1P1-677.adprod.bmc.com: The above line basically represents: Server-Plugin-Alias: ARServerKnowsYourPlug-inAsWhatName JavaPluginServerKnowsYourPlug-inAsWhatName JavaPluginServerHostName:JavaPluginServerPortNum Once you have added this line your AR server is restarted - it should start seeing the presence of this plug-in and eventually should be able to interact with that plug-in as needed. HTH appajee -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of gok's Sent: Monday, May 09, 2011 9:16 AM To: arslist@ARSLIST.ORG Subject: ARDBC plugin created but not showing up in Vendor form...guide me please I have created a ARDBC Java plugin successfully and in the arjavaplugin.log it is showing that it is successfully created the instance but the plugin name is not showed up in Vendor form. Does any one have encountered this kind of issue before currently we are using this on 7.5.001 patch 4 ARServer Database is 5002 SQL Server ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- View this message in context: http://old.nabble.com/ARDBC-plugin-created-but-not-showing-up-in-Vendor-form...guide-me-please-tp31578244p31580889.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Mid Tier Logging issue
anybody look into Splunk -- it seems log file dreamy to me. -John On May 10, 2011, at 11:33 AM, Chowdhury, Tauf wrote: Throw in a true load balancing solution and then you need to look at multiple logs at once.. OUCH. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Tuesday, May 10, 2011 11:13 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Logging issue I concur - very frustrating working with midtier logging, this is going to get more and more visibility as clients are pushed to the web client and developers are forced to troubleshoot solely from the web client for ITSM 7.6.x + applications that are no longer supported in the thick client. David + Doug - I hope you're listening to your customers :) Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue Sent: Tuesday, May 10, 2011 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Logging issue James, I have seen the same thing and know where you are coming from. The workflow logging from mid-tier need to be redesigned - it is not working very well. It might be working at design - the fact is that it is not doing a good job. With the User Tool workflow logging from the client was very easy. Moving everything into the browser - we need a good alternative. The current mid-tier workflow logging is not up to the job. I do think BMC Software is well aware of this. They own consultants are. A simple solution will normally work. Sadly it is often over engineered. ~ Terje From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of James Brockman [jbrock...@qmxs.com] Sent: 10 May 2011 15:20 To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Logging issue So I finally heard back from BMC, and their response is (this is a direct quote from them) In review of the issue reported, please note, it is working as designed. Workflow logs will clear out on each form change. I have requested an RFE to redesign this functionality ... so that it works. James It's not a bug, it's a FEATURE Brockman From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of James Brockman Sent: Thursday, May 05, 2011 2:39 PM To: arslist@ARSLIST.ORG Subject: Mid Tier Logging issue ** Hi, list. It's been a while. I have an open ticket with BMC on this, but was wondering if anyone else had seen (or found a workaround) for this issue ARS 7.6.4, Mid Tier, IE8 -- when I do client-side logging through the Mid Tier, it sometimes* clears the contents of the log window, trashing the previous contents of the log. This makes troubleshooting client-side workflow almost impossible. In other words, on a complex action, you see scroll-scroll-scroll-scroll - WIPE - scroll. And after what was obviously a ton of workflow, there are a couple of dozen lines in your logging window. *usually on window open, but not neccessarily - it also seems to happen when an open window calls a Remedy form in a frame, like the Landing Console. Help? James Brockman ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The contents of this e-mail and any attachments are intended solely for the use of the named addressee(s) and may contain confidential and/or privileged information. Any unauthorized use, copying, disclosure, or distribution of the contents of this e-mail is strictly prohibited by the sender and may be unlawful. If you are not the intended recipient, please notify the sender immediately and delete this e-mail. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer.
Re: Web services qualification
Vamsi, the problem with that is client has to know Label/DBNames(dont remember exactly which one is needed in WSDL). The idea of web-service is to hide that information from them, hence places where only particular fixed parameters need to be passed, they can be passed as XPATH elements. That way the client does not have to build the entire qualification and just need to pass parameters. eg. using Qualification XPATH Element, client has to build query that might look like this 'Test' LIKE '%Test%'. using Parameters, client only has to pass value '%Test%'. Also, its easier for client to manipulate WSDL if input parameters are properly specified. Again, this goes only for operations where we know what we want to query. If client comes back and says I want to query on every field that is on your ticket, then Qualification attribute makes complete sense, since you will be generalizing your WS operation at that point. Thanks Chintan. --- On Tue, 5/10/11, patchsk vamsi...@gmail.com wrote: From: patchsk vamsi...@gmail.com Subject: Re: Web services qualification To: arslist@ARSLIST.ORG Date: Tuesday, May 10, 2011, 10:49 AM For a getlist operation, by default one of the input mapping attributes is: Qualification You send the qualification as input to remedy using this attribute. This qualification is same as what you use in remedy user tool advanced qualification bar. You do not need to change XPATH element. On May 10, 7:30 am, Prasanth Prabhakaran prasanth.prabhaka...@wipro.com wrote: Dear experts Seeking your help again . I want to query a list of data using a WSDL for this am using GetList operation, how can I give the below qualification in the XPATH. 'Test' LIKE %test% Can I use the below qualification for the same in web service / what is the syntax for LIKE query in web services any idea ? 'Test' LIKE XPATH(/ROOT/Test) Thanks Regards Prasanth.P Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Is there a way to make a Filter API Plugin run in Phase
Thanks for the tip Jarl! That looks pretty interesting. How long has that been there? Jason On Sat, May 7, 2011 at 8:30 AM, Jarl Grøneng jarl.gron...@gmail.com wrote: If your on 7.6.4 you can use the Alert -- Web service plug-in in AR System. This is asyncron, and will probably do what you want. Page 260 in BMC Remedy Action Request System 7.6.04 Configuration Guide -- J 2011/5/4 Geoffrey Endresen geoffer...@gmail.com: ** We generally use Filter APIs during set fields operations that would be Phase 1. But we have a feature where we want call the Filter API that would run after the ticket is committed to the DB. Any ideas? -- -Geoff Endresen Amazon.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Webserices setup for ITSM 7.6
Hi, Thank you very much for your inputs. Do you have any detailed implementation document/steps to perform this setup. Also, if possible can you please share the integration guide. Regards, Sachin -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: 09 May 2011 22:18 To: arslist@ARSLIST.ORG Subject: Re: Webserices setup for ITSM 7.6 ITSM 7.6 OOTB there is a form called HPD:Incident Interface, also there are some OOTB webservices to create/query incidents. HPD_IncidentInterface_Create_WS HPD_IncidentInterface_WS You can start from there. You do not want to make any changes directly on the OOTB forms. Most of the times during integrations we end up creating a staging form for incoming/outgoing messages to store data and to do translations, before submitting into main forms. Incase of incident you can create a staging form, collect all the information there, process the data and then finally submit into HPD:IncidentInterface form which will then create the incident ticket,worklogs and relationships. You need to install some libraries on your IIS/Apache/other webserver and then generate keys to share with org A, and you need to register their keys in your key store. Please review the integration guide that comes with remedy download, which has a lot of information related to remedy webservices and registering certificates. But most of the times you do not directly talk to another organizations systems directly from remedy itsm unless you host another remedy env in DMZ. You will have a middleware (webmethods,tibco,custom built) which will take the message from you, do some translations and transfer it to other organization vice versa, handling the queues,connectivity,security etc. On May 9, 5:16 pm, Sachin Verma sachin.ve...@accenture.com wrote: Hello ARList, I would need your guidance to setup the connectivity between two ITSM instances using 'web-services' (secured, https): Instances: Different. Organization A is on ITSM 7.1 and Organization B is on ITSM 7.6(ARS 7.5) ITSM Module: Incident only Scenario: Organization A will expose their web-service for consume and Organization B has to publish its own web-service and consume 'A' web-services. I am from Organization B and I would appreciate if anyone please share the detailed description to 'how to'(web-service setup, ITSM Form changes etc.). I am new to ITSM and my assignment is to make the connection between these two instances(For IM). Thanks, Sachin This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Is there a way to make a Filter API Plugin run in Phase
It was added in 7.6.4.. BMC also mention that in a future relase they will add asyncron functionallity to AR System :-) -- J 2011/5/11 Jason Miller jason.mil...@gmail.com: ** Thanks for the tip Jarl! That looks pretty interesting. How long has that been there? Jason On Sat, May 7, 2011 at 8:30 AM, Jarl Grøneng jarl.gron...@gmail.com wrote: If your on 7.6.4 you can use the Alert -- Web service plug-in in AR System. This is asyncron, and will probably do what you want. Page 260 in BMC Remedy Action Request System 7.6.04 Configuration Guide -- J 2011/5/4 Geoffrey Endresen geoffer...@gmail.com: ** We generally use Filter APIs during set fields operations that would be Phase 1. But we have a feature where we want call the Filter API that would run after the ticket is committed to the DB. Any ideas? -- -Geoff Endresen Amazon.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARDBC plugin created but not showing up in Vendor form...guide me please
Hi Appajee, Thanks for reply yes I mentioned the plugin alias name in the ar.cf file with server name and port number. Thanks Gokul Papolu, Appajee wrote: The log you show here is the plug-in server log, indeed the Plug-in Server detected loaded your plug-in. BUT my point was more about ... Did you perform the necessary configuration to have your AR Server see your specific plug-in? When AR Server Plug-in Server both are C implementations -- the plug-in listing is all in ar.cfg. However when we implemented a Plug-in Server using Java -- its configuration is transitioned over to pluginsvr_config.xml. However, just configuring the plug-in server is not quite sufficient. You still need to include ar.cfg lines I quoted earlier so that -- your AR Server knows about your plug-in, then knows which plug-in server hosts it -- thus it can reach to it when/if necessary. I still suspect you have not finished ar.cfg side of the configuration. Please confirm otherwise. Appajee -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of gok's Sent: Monday, May 09, 2011 1:52 PM To: arslist@ARSLIST.ORG Subject: Re: ARDBC plugin created but not showing up in Vendor form...guide me please Hi Appajee, thanks for replay I have added the line in ar.cfg line the plugin is configured properly it is showing in arjavaplugin.log file that the plugin is recognized and it created the Successfully loaded Java Plugin ARDBC.TEST_JAVA_PLUGIN the log is showing like this Attempting to Create an instance of the plugin ARDBC.TEST_JAVA_PLUGIN com.bmc.arsys.pluginsvr.plugins.g (?:?) - Attempting to Create an instance of the plugin ARDBC.TEST_JAVA_PLUGIN [pool-2-thread-4] com.bmc.arsys.pluginsvr.plugins.g (?:?) - Attempting to Create an instance of the plugin ARDBC.TEST_JAVA_PLUGIN [pool-2-thread-2] com.bmc.arsys.pluginsvr.plugins.g (?:?) - Attempting to Create an instance of the plugin ARDBC.TEST_JAVA_PLUGIN [pool-2-thread-5] com.bmc.arsys.pluginsvr.plugins.g (?:?) - Attempting to Create an instance of the plugin ARDBC.TEST_JAVA_PLUGIN [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARDBC.TEST_JAVA_PLUGINCalling initialize() [pool-2-thread-3] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARDBC.TEST_JAVA_PLUGINCalling initialize() [pool-2-thread-4] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARDBC.TEST_JAVA_PLUGINCalling initialize() [pool-2-thread-2] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARDBC.TEST_JAVA_PLUGINCalling initialize() [pool-2-thread-5] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARDBC.TEST_JAVA_PLUGINCalling initialize() the plugin is recognized by ARServer but not showing the name ARDBC.TEST_JAVA_PLUGIN while trying to create the vendor form. Thanks Papolu, Appajee wrote: Please check your ar.cfg to see if you have added a line similar to the following: Server-Plugin-Alias: ARSYS.ARF.MYSAMPLE ARSYS.ARF.MYSAMPLE FN2C1P1-677.adprod.bmc.com: The above line basically represents: Server-Plugin-Alias: ARServerKnowsYourPlug-inAsWhatName JavaPluginServerKnowsYourPlug-inAsWhatName JavaPluginServerHostName:JavaPluginServerPortNum Once you have added this line your AR server is restarted - it should start seeing the presence of this plug-in and eventually should be able to interact with that plug-in as needed. HTH appajee -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of gok's Sent: Monday, May 09, 2011 9:16 AM To: arslist@ARSLIST.ORG Subject: ARDBC plugin created but not showing up in Vendor form...guide me please I have created a ARDBC Java plugin successfully and in the arjavaplugin.log it is showing that it is successfully created the instance but the plugin name is not showed up in Vendor form. Does any one have encountered this kind of issue before currently we are using this on 7.5.001 patch 4 ARServer Database is 5002 SQL Server -- View this message in context: http://old.nabble.com/ARDBC-plugin-created-but-not-showing-up-in-Vendor-form...guide-me-please-tp31578244p31578244.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- View this message in context: http://old.nabble.com/ARDBC-plugin-created-but-not-showing-up-in-Vendor-form...guide-me-please-tp31578244p31580534.html Sent from the ARS (Action Request System)
