Re: Asset Management. Cannot access to records if I am not a Remedy Administrator
are roles set for viewers? in the roles form, Application: BMC:Atrium CMDB Role: CMDB Data View All to group: CMDB Data View Group before i defined that, none admin users couldn't even view a single CI. On Mon, May 30, 2011 at 8:22 PM, Sergio Tomillero stomill...@gmail.comwrote: ** Thanks Rick But I have checked and licences are ok. I have created new users, deleting and assigning new licenses, and the problem goes on. Also Asset Viewers do no need license and they neither can see the cis, because of the error message. 2011/5/30 Rick Cook [via ARS (Action Request System)] [hidden email]http://user/SendEmail.jtp?type=nodenode=6419952i=0 ** It sounds like your system isn't recognizing licenses. I would look at it from that angle. Rick On May 30, 2011 10:01 AM, Sergio Tomillero [hidden email]http://user/SendEmail.jtp?type=nodenode=6419899i=0 wrote: Hello, Since some days ago I am having an strange error which I do not find a solution. I log into Remedy and I clic on Asset Management Console. At the moment of loading the form, I receive the next error message: ARERR [333] You do not have access to the field. : 490008000 This field comes from BMC.CORE:BMC_BaseElement and have as permissions: CMDB Write Security, the same as many fields of this form. This situation did not happen before and no significative change as been made in the application. If I log as Remedy Administration, the problem does not happen but naturally I am not going to turn to Asset Users and Asset Viewers as administrators. Any idea? Thank you in advance. Sergio Tomillero -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Asset-Management-Cannot-access-to-records-if-I-am-not-a-Remedy-Administrator-tp6419886p6419886.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- If you reply to this email, your message will be added to the discussion below: http://ars-action-request-system.1093659.n2.nabble.com/Asset-Management-Cannot-access-to-records-if-I-am-not-a-Remedy-Administrator-tp6419886p6419899.html To unsubscribe from Asset Management. Cannot access to records if I am not a Remedy Administrator, click here. -- __ Sergio Tomillero Fujitsu Technology Solutions Web: http://es.fujitsu.com/ -- View this message in context: Re: Asset Management. Cannot access to records if I am not a Remedy Administratorhttp://ars-action-request-system.1093659.n2.nabble.com/Asset-Management-Cannot-access-to-records-if-I-am-not-a-Remedy-Administrator-tp6419886p6419952.html Sent from the ARS (Action Request System) mailing list archivehttp://ars-action-request-system.1093659.n2.nabble.com/at Nabble.com. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Asset Management. Cannot access to records if I am not a Remedy Administrator
Hi Yair, Thanks for your input. Roles are set for viewers. In fact, I have compared them with other environment where the problem does not happen and the configuration is the same. The problem goes on. 2011/5/31 Yair Mayer [via ARS (Action Request System)] ml-node+6422143-16662512-76...@n2.nabble.com ** are roles set for viewers? in the roles form, Application: BMC:Atrium CMDB Role: CMDB Data View All to group: CMDB Data View Group before i defined that, none admin users couldn't even view a single CI. On Mon, May 30, 2011 at 8:22 PM, Sergio Tomillero [hidden email]http://user/SendEmail.jtp?type=nodenode=6422143i=0 wrote: ** Thanks Rick But I have checked and licences are ok. I have created new users, deleting and assigning new licenses, and the problem goes on. Also Asset Viewers do no need license and they neither can see the cis, because of the error message. 2011/5/30 Rick Cook [via ARS (Action Request System)] [hidden email]http://user/SendEmail.jtp?type=nodenode=6419952i=0 ** It sounds like your system isn't recognizing licenses. I would look at it from that angle. Rick On May 30, 2011 10:01 AM, Sergio Tomillero [hidden email]http://user/SendEmail.jtp?type=nodenode=6419899i=0 wrote: Hello, Since some days ago I am having an strange error which I do not find a solution. I log into Remedy and I clic on Asset Management Console. At the moment of loading the form, I receive the next error message: ARERR [333] You do not have access to the field. : 490008000 This field comes from BMC.CORE:BMC_BaseElement and have as permissions: CMDB Write Security, the same as many fields of this form. This situation did not happen before and no significative change as been made in the application. If I log as Remedy Administration, the problem does not happen but naturally I am not going to turn to Asset Users and Asset Viewers as administrators. Any idea? Thank you in advance. Sergio Tomillero -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Asset-Management-Cannot-access-to-records-if-I-am-not-a-Remedy-Administrator-tp6419886p6419886.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- If you reply to this email, your message will be added to the discussion below: http://ars-action-request-system.1093659.n2.nabble.com/Asset-Management-Cannot-access-to-records-if-I-am-not-a-Remedy-Administrator-tp6419886p6419899.html To unsubscribe from Asset Management. Cannot access to records if I am not a Remedy Administrator, click here. -- __ Sergio Tomillero Fujitsu Technology Solutions Web: http://es.fujitsu.com/ -- View this message in context: Re: Asset Management. Cannot access to records if I am not a Remedy Administratorhttp://ars-action-request-system.1093659.n2.nabble.com/Asset-Management-Cannot-access-to-records-if-I-am-not-a-Remedy-Administrator-tp6419886p6419952.html Sent from the ARS (Action Request System) mailing list archivehttp://ars-action-request-system.1093659.n2.nabble.com/at Nabble.com. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- If you reply to this email, your message will be added to the discussion below: http://ars-action-request-system.1093659.n2.nabble.com/Asset-Management-Cannot-access-to-records-if-I-am-not-a-Remedy-Administrator-tp6419886p6422143.html To unsubscribe from Asset Management. Cannot access to records if I am not a Remedy Administrator, click herehttp://ars-action-request-system.1093659.n2.nabble.com/template/NamlServlet.jtp?macro=unsubscribe_by_codenode=6419886code=c3RvbWlsbGVyb0BHTUFJTC5DT018NjQxOTg4NnwxODIyMDA3ODkx. -- __ Sergio Tomillero Fujitsu Technology Solutions Web: http://es.fujitsu.com/ -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Asset-Management-Cannot-access-to-records-if-I-am-not-a-Remedy-Administrator-tp6419886p6422234.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Note to the list about upgrading to 7.6.x of Analytics
Interesting thread - count me in - as far as I can recall - I have never seen any Best Practice documentation on customizations to the BO Environment (Universe)... can you kindly share the reference material? (Document name / link..) Thanks On Thu, May 26, 2011 at 7:42 AM, Chowdhury, Tauf tauf.chowdh...@frx.comwrote: ** All, I’m still working through BMC to work this out (I’m at the level of talking to RD/ Product Managers) but basically the issue we have is in the upgrade/migration/whatever you want to call it of going from Analytics 2.5 to Analytics 7.6.04. Basically, if you follow what BMC recommends as far as customizations in the 2.5 and the best practices of how to do customizations in the new environment, it is impossible. I can provide more detail off list as I know the Analytics community is not as big as AR/ITSM… -Tauf -- This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: How can we display date feilds in emails in local time.
All, Thanks for your feedback. I will be reviewing these with the team and will keep you posted with what I move forward with. We may just go with the simple label solution. Thanks again, .ron On Thu, May 26, 2011 at 12:14 PM, Brian Bishop brian.bis...@goldstag.demon.co.uk wrote: ** Hi Ron, This has been an issue right from the beginning and the best way to solve it is as Andrew suggested. However if this is not acceptable you could do the following. Copy the date/time into a character field before it is saved to the server and then the server won’t touch it and put that into your email instead. *Brian Bishop* * * *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Ron Tavares *Sent:* 26 May 2011 16:06 *To:* arslist@ARSLIST.ORG *Subject:* How can we display date feilds in emails in local time. ** Good Morning, When recipients receive email notifications with date fields on them, (example Change Request start time), the time is displayed in the email server time rather than the user's local time. I guess this makes sense since the email server has no way of knowing what time zone the recipients are in. Nevertheless, looks like BMC has a bug for this, (SW00257640). I'm sure many of you have come across this complaint before. Is there a clever way of dealing with this? ARS 7.1 Windows OS Thanks, .ron _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- avast! Antivirus http://www.avast.com/: Outbound message clean. Virus Database (VPS): 26/05/2011 Tested on: 26/05/2011 17:14:55 avast! - copyright (c) 1988-2011 AVAST Software. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Asset Management. Cannot access to records if I am not a Remedy Administrator
Æå -- Sent from my BlackBerry Wireless Handheld - Original Message - From: Sergio Tomillero [stomill...@gmail.com] Sent: 05/31/2011 03:57 AM MST To: arslist@ARSLIST.ORG Subject: Re: Asset Management. Cannot access to records if I am not a Remedy Administrator Hi Yair, Thanks for your input. Roles are set for viewers. In fact, I have compared them with other environment where the problem does not happen and the configuration is the same. The problem goes on. 2011/5/31 Yair Mayer [via ARS (Action Request System)] ml-node+6422143-16662512-76...@n2.nabble.com ** are roles set for viewers? in the roles form, Application: BMC:Atrium CMDB Role: CMDB Data View All to group: CMDB Data View Group before i defined that, none admin users couldn't even view a single CI. On Mon, May 30, 2011 at 8:22 PM, Sergio Tomillero [hidden email]http://user/SendEmail.jtp?type=nodenode=6422143i=0 wrote: ** Thanks Rick But I have checked and licences are ok. I have created new users, deleting and assigning new licenses, and the problem goes on. Also Asset Viewers do no need license and they neither can see the cis, because of the error message. 2011/5/30 Rick Cook [via ARS (Action Request System)] [hidden email]http://user/SendEmail.jtp?type=nodenode=6419952i=0 ** It sounds like your system isn't recognizing licenses. I would look at it from that angle. Rick On May 30, 2011 10:01 AM, Sergio Tomillero [hidden email]http://user/SendEmail.jtp?type=nodenode=6419899i=0 wrote: Hello, Since some days ago I am having an strange error which I do not find a solution. I log into Remedy and I clic on Asset Management Console. At the moment of loading the form, I receive the next error message: ARERR [333] You do not have access to the field. : 490008000 This field comes from BMC.CORE:BMC_BaseElement and have as permissions: CMDB Write Security, the same as many fields of this form. This situation did not happen before and no significative change as been made in the application. If I log as Remedy Administration, the problem does not happen but naturally I am not going to turn to Asset Users and Asset Viewers as administrators. Any idea? Thank you in advance. Sergio Tomillero -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Asset-Management-Cannot-access-to-records-if-I-am-not-a-Remedy-Administrator-tp6419886p6419886.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- If you reply to this email, your message will be added to the discussion below: http://ars-action-request-system.1093659.n2.nabble.com/Asset-Management-Cannot-access-to-records-if-I-am-not-a-Remedy-Administrator-tp6419886p6419899.html To unsubscribe from Asset Management. Cannot access to records if I am not a Remedy Administrator, click here. -- __ Sergio Tomillero Fujitsu Technology Solutions Web: http://es.fujitsu.com/ -- View this message in context: Re: Asset Management. Cannot access to records if I am not a Remedy Administratorhttp://ars-action-request-system.1093659.n2.nabble.com/Asset-Management-Cannot-access-to-records-if-I-am-not-a-Remedy-Administrator-tp6419886p6419952.html Sent from the ARS (Action Request System) mailing list archivehttp://ars-action-request-system.1093659.n2.nabble.com/at Nabble.com. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- If you reply to this email, your message will be added to the discussion below: http://ars-action-request-system.1093659.n2.nabble.com/Asset-Management-Cannot-access-to-records-if-I-am-not-a-Remedy-Administrator-tp6419886p6422143.html To unsubscribe from Asset Management. Cannot access to records if I am not a Remedy Administrator, click herehttp://ars-action-request-system.1093659.n2.nabble.com/template/NamlServlet.jtp?macro=unsubscribe_by_codenode=6419886code=c3RvbWlsbGVyb0BHTUFJTC5DT018NjQxOTg4NnwxODIyMDA3ODkx. -- __ Sergio Tomillero Fujitsu Technology Solutions Web: http://es.fujitsu.com/ -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Asset-Management-Cannot-access-to-records-if-I-am-not-a-Remedy-Administrator-tp6419886p6422234.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access
Re: Asset Management. Cannot access to records if I am not a Remedy Administrator
-- Sent from my BlackBerry Wireless Handheld - Original Message - From: Sergio Tomillero [stomill...@gmail.com] Sent: 05/31/2011 03:57 AM MST To: arslist@ARSLIST.ORG Subject: Re: Asset Management. Cannot access to records if I am not a Remedy Administrator Hi Yair, Thanks for your input. Roles are set for viewers. In fact, I have compared them with other environment where the problem does not happen and the configuration is the same. The problem goes on. 2011/5/31 Yair Mayer [via ARS (Action Request System)] ml-node+6422143-16662512-76...@n2.nabble.com ** are roles set for viewers? in the roles form, Application: BMC:Atrium CMDB Role: CMDB Data View All to group: CMDB Data View Group before i defined that, none admin users couldn't even view a single CI. On Mon, May 30, 2011 at 8:22 PM, Sergio Tomillero [hidden email]http://user/SendEmail.jtp?type=nodenode=6422143i=0 wrote: ** Thanks Rick But I have checked and licences are ok. I have created new users, deleting and assigning new licenses, and the problem goes on. Also Asset Viewers do no need license and they neither can see the cis, because of the error message. 2011/5/30 Rick Cook [via ARS (Action Request System)] [hidden email]http://user/SendEmail.jtp?type=nodenode=6419952i=0 ** It sounds like your system isn't recognizing licenses. I would look at it from that angle. Rick On May 30, 2011 10:01 AM, Sergio Tomillero [hidden email]http://user/SendEmail.jtp?type=nodenode=6419899i=0 wrote: Hello, Since some days ago I am having an strange error which I do not find a solution. I log into Remedy and I clic on Asset Management Console. At the moment of loading the form, I receive the next error message: ARERR [333] You do not have access to the field. : 490008000 This field comes from BMC.CORE:BMC_BaseElement and have as permissions: CMDB Write Security, the same as many fields of this form. This situation did not happen before and no significative change as been made in the application. If I log as Remedy Administration, the problem does not happen but naturally I am not going to turn to Asset Users and Asset Viewers as administrators. Any idea? Thank you in advance. Sergio Tomillero -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Asset-Management-Cannot-access-to-records-if-I-am-not-a-Remedy-Administrator-tp6419886p6419886.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- If you reply to this email, your message will be added to the discussion below: http://ars-action-request-system.1093659.n2.nabble.com/Asset-Management-Cannot-access-to-records-if-I-am-not-a-Remedy-Administrator-tp6419886p6419899.html To unsubscribe from Asset Management. Cannot access to records if I am not a Remedy Administrator, click here. -- __ Sergio Tomillero Fujitsu Technology Solutions Web: http://es.fujitsu.com/ -- View this message in context: Re: Asset Management. Cannot access to records if I am not a Remedy Administratorhttp://ars-action-request-system.1093659.n2.nabble.com/Asset-Management-Cannot-access-to-records-if-I-am-not-a-Remedy-Administrator-tp6419886p6419952.html Sent from the ARS (Action Request System) mailing list archivehttp://ars-action-request-system.1093659.n2.nabble.com/at Nabble.com. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- If you reply to this email, your message will be added to the discussion below: http://ars-action-request-system.1093659.n2.nabble.com/Asset-Management-Cannot-access-to-records-if-I-am-not-a-Remedy-Administrator-tp6419886p6422143.html To unsubscribe from Asset Management. Cannot access to records if I am not a Remedy Administrator, click herehttp://ars-action-request-system.1093659.n2.nabble.com/template/NamlServlet.jtp?macro=unsubscribe_by_codenode=6419886code=c3RvbWlsbGVyb0BHTUFJTC5DT018NjQxOTg4NnwxODIyMDA3ODkx. -- __ Sergio Tomillero Fujitsu Technology Solutions Web: http://es.fujitsu.com/ -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Asset-Management-Cannot-access-to-records-if-I-am-not-a-Remedy-Administrator-tp6419886p6422234.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access
Re: Note to the list about upgrading to 7.6.x of Analytics
Robert, There are customization sections within both of the BMC Analytics Administration guides on their documents portal. -Original Message- From: Action Request System discussion list(ARSList) on behalf of Robert Molenda Sent: Tue 5/31/2011 8:19 AM To: arslist@ARSLIST.ORG Subject: Re: Note to the list about upgrading to 7.6.x of Analytics Interesting thread - count me in - as far as I can recall - I have never seen any Best Practice documentation on customizations to the BO Environment (Universe)... can you kindly share the reference material? (Document name / link..) Thanks On Thu, May 26, 2011 at 7:42 AM, Chowdhury, Tauf tauf.chowdh...@frx.comwrote: ** All, I'm still working through BMC to work this out (I'm at the level of talking to RD/ Product Managers) but basically the issue we have is in the upgrade/migration/whatever you want to call it of going from Analytics 2.5 to Analytics 7.6.04. Basically, if you follow what BMC recommends as far as customizations in the 2.5 and the best practices of how to do customizations in the new environment, it is impossible. I can provide more detail off list as I know the Analytics community is not as big as AR/ITSM. -Tauf -- This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Note to the list about upgrading to 7.6.x of Analytics
Because of popular demand, I'll post my findings to date. Let me preface this by saying that independently, the documentation and customization methods are fine for 2.5 and 7.6.x. So if you are a customer going to 7.6 from scratch, following the customization procedures should ensure a good path moving forward... for the most part. Again, if ANY of you have done this successfully and can prove me wrong, that will be great because it means we can move forward with our project. I REALLY hope someone has done this upgrade but so far, I haven't been able to find anyone. Here's the issue when upgrading. 1. In 2.5, BMC recommendation for customization was just to use standard naming conventions and things like that. Great. We did that. 2. In 7.6, BMC recommends creating a linked custom universe which sits on top of the OOB ITSM universe and doing all the customizations there. (You preserve your OOB universe that way and in the future, you just break the link and recreate the link between your custom and new OOB universe) Great. We did that too. 3. They then recommend running the import tool for Boxi to pull the reports and users over from old to new. Here's where the fun begins a. All of the 2.5 reports are attached to the ITSM universe which is OOB. When importing, they still retain that universe relationship. b. Because of this, it doesn't see (not that it matters) any of your customizations in the custom universe. The reports will import without error but all the custom objects will be dropped. c. Let's say you find a creative way to change your reports in 2.5 to the same name as the custom universe you created for 7.6 (we found a way and thought we were awesome). d. You go back to running the import tool but still, the objects are dropped. Why? Because the import tool looks at a CUID which is a backend GUID for each object. This object just won't match because you created them brand new in the new universe! e. The first recommendation from support was to use the Import tool to bring over the 2.5 Universe... yeah... but... we'd lose all the benefits of upgrading. f.The final blow to us was this... Let's say a field like Change - Task Notes is missing from the universe in 2.5. We went ahead and added it. Now, in 7.6, the object is included in the OOB universe. You can't really use that new object because all of your reports are pointing to the custom object. So what have we done? We're now looking at recreating 800+ reports in the new environment. Complete recreation of every report. Obviously, we're not happy. -Tauf Chowdhury 646-483-2779 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Robert Molenda Sent: Tuesday, May 31, 2011 8:19 AM To: arslist@ARSLIST.ORG Subject: Re: Note to the list about upgrading to 7.6.x of Analytics ** Interesting thread - count me in - as far as I can recall - I have never seen any Best Practice documentation on customizations to the BO Environment (Universe)... can you kindly share the reference material? (Document name / link..) Thanks On Thu, May 26, 2011 at 7:42 AM, Chowdhury, Tauf tauf.chowdh...@frx.com wrote: ** All, I'm still working through BMC to work this out (I'm at the level of talking to RD/ Product Managers) but basically the issue we have is in the upgrade/migration/whatever you want to call it of going from Analytics 2.5 to Analytics 7.6.04. Basically, if you follow what BMC recommends as far as customizations in the 2.5 and the best practices of how to do customizations in the new environment, it is impossible. I can provide more detail off list as I know the Analytics community is not as big as AR/ITSM... -Tauf This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail
Hide fields from some users
Hi, I've been given a spread sheet of Software CI's to import in to our system and one of the columns contains licence keys. We do not want everybody to be able to see these, so, if for example I only want a purchasing and internal support group to have access to this field, how could I restrict that? I'm thinking that I'll have to do it using Assignee Group and maybe create a new group called Licence Management (or something similiar) Am I barking up the wrong tree? Thoughts? Thanks - Mike ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Java API: how to really log out ? (v7.1)
Hello, if I issue an ARServerUser.logout via the Java API (7.1), I can still connect to the server, retrieve entries etc. Is it a known issue ? Is there a work-around ? thanks! -- Thibaut ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
ITSM change management approver func role risk
All, ITSM 7.5.01 The first step in our change approval process for normal changes will be for the Assigned Group Change Approver to approve or reject the change request during the review phase. Anyone with this functional role can also submit changes themselves to their own support group and then subsequently approve their own change request. Our auditing and IT risk management believes the tool should prevent this out of the box, but it DOES NOT. Has anyone else come across this concern and developed a solution to mitigate this risk? Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ /prefont face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.brpre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Asset Management. Cannot access to records if I am not a Remedy Administrator
Using Dev Studio, in the properties of the fields I only see: CMDB Write Security Accesing to Base Element using Class manager, I have for fields the same permissions as a correct environment: Atributte view permissions: -1098 -1090 Atributte change permisions: CMDB Write Security -1099 -1091 2011/5/31 Mike E. Hamner [via ARS (Action Request System)] ml-node+6422521-773008606-76...@n2.nabble.com ** -- Sent from my BlackBerry Wireless Handheld -- * From: *Sergio Tomillero [[hidden email]http://user/SendEmail.jtp?type=nodenode=6422521i=0 ] * Sent: *05/31/2011 03:57 AM MST * To: *[hidden email]http://user/SendEmail.jtp?type=nodenode=6422521i=1 * Subject: *Re: Asset Management. Cannot access to records if I am not a Remedy Administrator ** Hi Yair,  Thanks for your input. Roles are set for viewers. In fact, I have compared them with other environment where the problem does not happen and the configuration is the same.  The problem goes on.   2011/5/31 Yair Mayer [via ARS (Action Request System)] [hidden email]http://user/SendEmail.jtp?type=nodenode=6422234i=0 ** are roles set for viewers? in the roles form, Application: BMC:Atrium CMDB Role: CMDB Data View All to group: CMDB Data View Group before i defined that, none admin users couldn't even view a single CI. On Mon, May 30, 2011 at 8:22 PM, Sergio Tomillero [hidden email]http://user/SendEmail.jtp?type=nodenode=6422143i=0 wrote: ** Thanks Rick  But I have checked and licences are ok. I have created new users, deleting and assigning new licenses, and the problem goes on. Also Asset Viewers do no need license and they neither can see the cis, because of the error message. 2011/5/30 Rick Cook [via ARS (Action Request System)] [hidden email]http://user/SendEmail.jtp?type=nodenode=6419952i=0 ** It sounds like your system isn't recognizing licenses. I would look at it from that angle. Rick On May 30, 2011 10:01 AM, Sergio Tomillero [hidden email]http://user/SendEmail.jtp?type=nodenode=6419899i=0 wrote: Hello, Since some days ago I am having an strange error which I do not find a solution. I log into Remedy and I clic on Asset Management Console. At the moment of loading the form, I receive the next error message: ARERR [333] You do not have access to the field. : 490008000 This field comes from BMC.CORE:BMC_BaseElement and have as permissions: CMDB Write Security, the same as many fields of this form. This situation did not happen before and no significative change as been made in the application. If I log as Remedy Administration, the problem does not happen but naturally I am not going to turn to Asset Users and Asset Viewers as administrators. Any idea? Thank you in advance. Sergio Tomillero -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Asset-Management-Cannot-access-to-records-if-I-am-not-a-Remedy-Administrator-tp6419886p6419886.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- If you reply to this email, your message will be added to the discussion below: http://ars-action-request-system.1093659.n2.nabble.com/Asset-Management-Cannot-access-to-records-if-I-am-not-a-Remedy-Administrator-tp6419886p6419899.html To unsubscribe from Asset Management. Cannot access to records if I am not a Remedy Administrator, click here. -- __ Sergio Tomillero Fujitsu Technology Solutions Web:  http://es.fujitsu.com/ -- View this message in context: Re: Asset Management. Cannot access to records if I am not a Remedy Administratorhttp://ars-action-request-system.1093659.n2.nabble.com/Asset-Management-Cannot-access-to-records-if-I-am-not-a-Remedy-Administrator-tp6419886p6419952.html Sent from the ARS (Action Request System) mailing list archivehttp://ars-action-request-system.1093659.n2.nabble.com/at Nabble.com. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- If you reply to this email, your message will be added to the discussion below: http://ars-action-request-system.1093659.n2.nabble.com/Asset-Management-Cannot-access-to-records-if-I-am-not-a-Remedy-Administrator-tp6419886p6422143.html To unsubscribe from Asset Management. Cannot access to records if I am not a Remedy Administrator, click here. -- __ Sergio Tomillero Fujitsu Technology
Re: ITSM change management approver func role risk
Almost all the time. I usually create an active link on the approve (and reject) button and the process bar to insure that the approver is not the ticket owner, implementer, etc... They can be in the approval list, but if it's their ticket, the AL would stop them. I found it much easier to do that than to try and parse them out of the approval list. On Tue, 31 May 2011 11:10:52 -0400, Andrew C Goodall ago...@jcpenney.com wrote: All, ITSM 7.5.01 The first step in our change approval process for normal changes will be for the Assigned Group Change Approver to approve or reject the change request during the review phase. Anyone with this functional role can also submit changes themselves to their own support group and then subsequently approve their own change request. Our auditing and IT risk management believes the tool should prevent this out of the box, but it DOES NOT. Has anyone else come across this concern and developed a solution to mitigate this risk? Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ /prefont face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.brpre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ITSM change management approver func role risk
Andrew, it might be easier to enforce that with process rather than software. Make it a basic rule that one cannot approve one's own RFCs. The CAB can enforce it. Rick On May 31, 2011 10:11 AM, Andrew C Goodall ago...@jcpenney.com wrote: All, ITSM 7.5.01 The first step in our change approval process for normal changes will be for the Assigned Group Change Approver to approve or reject the change request during the review phase. Anyone with this functional role can also submit changes themselves to their own support group and then subsequently approve their own change request. Our auditing and IT risk management believes the tool should prevent this out of the box, but it DOES NOT. Has anyone else come across this concern and developed a solution to mitigate this risk? Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ /prefont face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.brpre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Java API: how to really log out ? (v7.1)
Thibaut, Give this a try .turn on user logging log in, do your normal stuff, log out, and then perform your query .check to see if it does another login automatically .I think you will find that it does. In my mind I only do a log out when my program is terminating so Ive never tried to do anything after issuing the logout statement. If you are concerned about it I would set the ARServerUser object to null after logging out if you dont want it used again. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thibaut Barrère Sent: Tuesday, May 31, 2011 9:04 AM To: arslist@ARSLIST.ORG Subject: Java API: how to really log out ? (v7.1) ** Hello, if I issue an ARServerUser.logout via the Java API (7.1), I can still connect to the server, retrieve entries etc. Is it a known issue ? Is there a work-around ? thanks! -- Thibaut _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Java API: how to really log out ? (v7.1)
AR API methoods in essense have a notion of establishing connection, authenticating, performing the eventual network api call to the Server and so on. That is why your subsequent ops after logout just work seamlessly. Of course all this noted additional work happens conditionally on as needed basis. So, be assured that -- if you do a login at first and logout at the very end, then expected logout semantics are upheld (i.e. this specific user's acquired license is released etc). Appajee From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Thibaut Barrère [thibaut.barr...@gmail.com] Sent: Tuesday, May 31, 2011 8:03 AM To: arslist@ARSLIST.ORG Subject: Java API: how to really log out ? (v7.1) ** Hello, if I issue an ARServerUser.logout via the Java API (7.1), I can still connect to the server, retrieve entries etc. Is it a known issue ? Is there a work-around ? thanks! -- Thibaut _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Asset Management. Cannot access to records if I am not a Remedy Administrator
Watching the permissions of fields by Developer Studio, I see that I only have 'CMDB Write Security'. In another environment that works correctly, the same fields have: 'CMDB Write Security', 'CMDB Data View All', 'CMDB Data Change All','CMDB Data View','CMDB Data Change' I do not have the chance to include the missing roles, because they do not appear in any list. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Asset-Management-Cannot-access-to-records-if-I-am-not-a-Remedy-Administrator-tp6419886p6423378.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
User Client 7.6.3 7.6.4sp1: Tabs, Tables, Printing
Greetings list! We are (still) upgrading from our 6.0.3 Remedy server to a brand new (Ok- not that new...) 7.6.3 Remedy server. We encountered a new issue that I can't figure out or find in the Archives (spent about 30 minutes, but not really even sure what to look for). This new issue that we found is that, when trying to print the record details, if a Table field was displayed within a tab of a Page field and refreshed to show its corresponding data, then the printout would repeat the table over the upper left corner of the details, in addition to where the table belongs under the tab. The only way around this (that we can find) is to Print Preview first. The strange part is that it doesn't occur with ALL tab/table combinations (and we can't figure out why). For example, the form in question has 14 tabs (3 hidden). The first tab has 3 small tables, and various other tabs have between 1-4 tables. When Tabs 1 or 11 are selected and printed, they print just fine, everytime, without fail. When any of the other tabs that have information are printed, they print the double tables everytime without fail. I tried duplicating the properties of both the tabs and the tables from those that work to those that don't, but it has no effect. Using a development form, I tried to recreate the conditions of the tables that work, but always failed (except 1 time, which I haven't been able to reproduce). It seems that it is only an issue when there is a Tab/Table combination in play (we have many other custom forms as well, without tabs, that have no issues what-so-ever). We have even tried using 7.6.4 sp1 against our test server running the 7.6.3 server (as this combination resolved a number of other issues we were having, like strange characters when copying/pasting, and an error that occurs when a user chooses to accept the consequences of updating a record after another user has since the last Get time). All results are the same- we can't get rid of this ghost table image. Any ideas? Enviroment 1: Remedy Server 6.0.3 Remedy Client 7.6.3 Enviroment 2: Remedy Server 6.0.3 Remedy Client 7.6.4 sp1 Enviroment 3: Remedy Server 7.6.3 Remedy Client 7.6.4 sp1 Thanks soo much in advance for any possible assistance! Shawn Stonequist EMNS, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Service target time starts from Reported date or Submit date
This is actually a setting you can change in the SLM set up. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kailashnath A J Sent: Sunday, May 29, 2011 9:46 AM To: arslist@ARSLIST.ORG Subject: Re: Service target time starts from Reported date or Submit date ** Reported Date -- the date and time at which the incident request was reported. Submit Date -- automatically set to the date and time at which the incident request was registered/submitted. The logic of calculating the response SLA counts the submitted date. Thanks Regards, Kailashnath A J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of IT (Amanullah Bashir Ahmed) Sent: Sunday, May 29, 2011 3:34 PM To: arslist@ARSLIST.ORG Subject: Service target time starts from Reported date or Submit date ** Hi there, Version 7.1 What is the difference between Reported date and Submit date in Incident Management and the clock for service targets starts from Reported Date or Submitted Date. Thanks Regards Amanullah DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Hide fields from some users
No. You’re bang on. That’s how you would need to proceed. Joe From: Michael Burton Sent: Tuesday, May 31, 2011 9:46 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Hide fields from some users ** Hi, I've been given a spread sheet of Software CI's to import in to our system and one of the columns contains licence keys. We do not want everybody to be able to see these, so, if for example I only want a purchasing and internal support group to have access to this field, how could I restrict that? I'm thinking that I'll have to do it using Assignee Group and maybe create a new group called Licence Management (or something similiar) Am I barking up the wrong tree? Thoughts? Thanks - Mike ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: User Client 7.6.3 7.6.4sp1: Tabs, Tables, Printing
Shawn, How about updated print drivers? Or different printer altogether. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shawn Stonequist Sent: Tuesday, May 31, 2011 11:38 AM To: arslist@ARSLIST.ORG Subject: User Client 7.6.3 7.6.4sp1: Tabs, Tables, Printing Greetings list! We are (still) upgrading from our 6.0.3 Remedy server to a brand new (Ok- not that new...) 7.6.3 Remedy server. We encountered a new issue that I can't figure out or find in the Archives (spent about 30 minutes, but not really even sure what to look for). This new issue that we found is that, when trying to print the record details, if a Table field was displayed within a tab of a Page field and refreshed to show its corresponding data, then the printout would repeat the table over the upper left corner of the details, in addition to where the table belongs under the tab. The only way around this (that we can find) is to Print Preview first. The strange part is that it doesn't occur with ALL tab/table combinations (and we can't figure out why). For example, the form in question has 14 tabs (3 hidden). The first tab has 3 small tables, and various other tabs have between 1-4 tables. When Tabs 1 or 11 are selected and printed, they print just fine, everytime, without fail. When any of the other tabs that have information are printed, they print the double tables everytime without fail. I tried duplicating the properties of both the tabs and the tables from those that work to those that don't, but it has no effect. Using a development form, I tried to recreate the conditions of the tables that work, but always failed (except 1 time, which I haven't been able to reproduce). It seems that it is only an issue when there is a Tab/Table combination in play (we have many other custom forms as well, without tabs, that have no issues what-so-ever). We have even tried using 7.6.4 sp1 against our test server running the 7.6.3 server (as this combination resolved a number of other issues we were having, like strange characters when copying/pasting, and an error that occurs when a user chooses to accept the consequences of updating a record after another user has since the last Get time). All results are the same- we can't get rid of this ghost table image. Any ideas? Enviroment 1: Remedy Server 6.0.3 Remedy Client 7.6.3 Enviroment 2: Remedy Server 6.0.3 Remedy Client 7.6.4 sp1 Enviroment 3: Remedy Server 7.6.3 Remedy Client 7.6.4 sp1 Thanks soo much in advance for any possible assistance! Shawn Stonequist EMNS, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Uninformative Approval Error No process specified but are two or more for form so cannot continue
Hi. Does anyone understand the meaning of this message, so I can look in the right place to correct it? It comes in the form of an email: The approval engine encountered an error for a process for which you are an administrator. The error is as follows: No process specified but are two or more for form so cannot continue : CHG:Infrastructure Change -- CHG:Infrastructure Change Remedy ARS V 7.1 ITSM Version 7.1 Windows MS SQL Server K. R. Gallagher Mailto: krgallag...@yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
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-- Chris Danaceau AttivaSoft Solutions Architect ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Uninformative Approval Error No process specified but are two or more for form so cannot continue
Have you found anything in the NTE:Notifier Log form? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Gallagher Sent: Tuesday, May 31, 2011 1:52 PM To: arslist@ARSLIST.ORG Subject: Uninformative Approval Error No process specified but are two or more for form so cannot continue Hi. Does anyone understand the meaning of this message, so I can look in the right place to correct it? It comes in the form of an email: The approval engine encountered an error for a process for which you are an administrator. The error is as follows: No process specified but are two or more for form so cannot continue : CHG:Infrastructure Change -- CHG:Infrastructure Change Remedy ARS V 7.1 ITSM Version 7.1 Windows MS SQL Server K. R. Gallagher Mailto: krgallag...@yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: User Client 7.6.3 7.6.4sp1: Tabs, Tables, Printing
Good thought, but this happens to multiple printers. After fiddling a bit, I actually figured out why it happens to some but not others: In actuallity, it does happen to all of them, however, for those which are located at lower coordinates on their respective page, the printout is reprinting the tables using the same coordinates and layered between the fields and the Page field. Example: If a table is located at Page1 X:1, Y:1, then the table is reprinted at MainForm X:1, Y:1. If its at Page1 X:200, Y:200, then the reprint is Main X:200, Y:200. If the Page Field itself is at Main X:199, Y:199, and covers the same or larger area as the table, then the Page field covers it. I tried to place a box field behind the fields, but the reprint is layered above the fields, so this doesn't help. Shawn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: WSDL question about SRM_RequestInterface_Create_WS
Does anyone have anyone know if the SRD number is included in the xml data submission that the referenced SRD will be used? Thereby using the SRD specified AOT and creating the subsequent workflow? Details of request in first post. TIA, Christine On May 26, 3:13 pm, Christine christineperryi...@yahoo.com wrote: In the WSDL SRM_RequestInterface_Create_WS when the Operation Type = Create, there is a statement of xsd:element type=xsd:string name=SRD_Number/ (no quotes) in the file. Does this mean that if that SRD number is included in the xml data submission that the referenced SRD will be used? Thereby using the SRD specified AOT and creating the subsequent workflow? Here is the background scenario: If this Service Requst entry were done manually, the SRD/AOT association would create Work Orders. What the company is trying to do is automate a manual workflow. Instead of sending a data file to a person for manual input; WSDL will read the file, hopefully creating a Service Request record. Will specifiying the SRD_Number on the incoming XML data achieve that? - Christine ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Uninformative Approval Error No process specified but are two or more for form so cannot continue
Kevin, Go to BMC support site and look up Knowledge Article ID: KA315944 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Tuesday, May 31, 2011 2:57 PM To: arslist@ARSLIST.ORG Subject: Re: Uninformative Approval Error No process specified but are two or more for form so cannot continue Have you found anything in the NTE:Notifier Log form? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Gallagher Sent: Tuesday, May 31, 2011 1:52 PM To: arslist@ARSLIST.ORG Subject: Uninformative Approval Error No process specified but are two or more for form so cannot continue Hi. Does anyone understand the meaning of this message, so I can look in the right place to correct it? It comes in the form of an email: The approval engine encountered an error for a process for which you are an administrator. The error is as follows: No process specified but are two or more for form so cannot continue : CHG:Infrastructure Change -- CHG:Infrastructure Change Remedy ARS V 7.1 ITSM Version 7.1 Windows MS SQL Server K. R. Gallagher Mailto: krgallag...@yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: WSDL question about SRM_RequestInterface_Create_WS
SRD_Number (SRD ID) is Entry ID (Field ID 1) of the form SRD:ServiceRequestDefinition_Base. You need to specify the corresponding SRD Instance ID to Submit a request and not SRD Number. Thanks Mahesh On Tue, May 31, 2011 at 3:09 PM, Christine christineperryi...@yahoo.comwrote: Does anyone have anyone know if the SRD number is included in the xml data submission that the referenced SRD will be used? Thereby using the SRD specified AOT and creating the subsequent workflow? Details of request in first post. TIA, Christine On May 26, 3:13 pm, Christine christineperryi...@yahoo.com wrote: In the WSDL SRM_RequestInterface_Create_WS when the Operation Type = Create, there is a statement of xsd:element type=xsd:string name=SRD_Number/ (no quotes) in the file. Does this mean that if that SRD number is included in the xml data submission that the referenced SRD will be used? Thereby using the SRD specified AOT and creating the subsequent workflow? Here is the background scenario: If this Service Requst entry were done manually, the SRD/AOT association would create Work Orders. What the company is trying to do is automate a manual workflow. Instead of sending a data file to a person for manual input; WSDL will read the file, hopefully creating a Service Request record. Will specifiying the SRD_Number on the incoming XML data achieve that? - Christine ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: User Client 7.6.3 7.6.4sp1: Tabs, Tables, Printing
Does anyone know how to make a Macro/Button/Active Link/Run Process/Anything which will: 1) Open Print Preview 2) Print I think this will help (found on google an old page from Matt Reineldt, but couldn't get in to it: http://www.mattreinfeldt.com/forums/ubbthreads.php/topics/69270/Print_Preview_in_a_Macro) If anyone has this (so that I can hopefully at least use it for base knowledge and apply a fix), I would be most grateful!! Shawn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Hide fields from some users
Mike, Actually, it is easier than you are describing. You don't need to worry about the Assignee Group at all. That group is related to row level security where you want to restrict access to ROWS. All you need to do is create a group for the permission you want. Maybe that group is called something like License Management. Then, you change the permissions on the field(s) of interested to NOT allow Public access, but allow only this one group access. This would mean that this COLUMN is available only to users who are members of that group. NOTE: There is an Allow Any User to Submit option within permissions. If you want to allow other users to see the field so they can SUBMIT new entries with this data but then not be able to see the contents after submit, you can select this box. If you don't want users to even know of the existance of the field, make sure that this option is NOT turned on and they will not see the field at all. I hope this helps, Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Burton Sent: Tuesday, May 31, 2011 6:46 AM To: arslist@ARSLIST.ORG Subject: Hide fields from some users ** Hi, I've been given a spread sheet of Software CI's to import in to our system and one of the columns contains licence keys. We do not want everybody to be able to see these, so, if for example I only want a purchasing and internal support group to have access to this field, how could I restrict that? I'm thinking that I'll have to do it using Assignee Group and maybe create a new group called Licence Management (or something similiar) Am I barking up the wrong tree? Thoughts? Thanks - Mike _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Reset Password At Login, Web Version
thanks drew disable the filter was enough for me. don't wan to mess up thigs applying a patch :) 2011/5/23 Drew Shuller drew.shul...@gmail.com: ** I also heard back from BMC support. They said to apply SP1 for 7.6.04. Haven't tried that yet. Drew _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
