Re: Web services in ARS 6.3
Thanks Fred I am ok with the how to do it, just puzzled as to why it doesn't work and looking for explanations... I have tried using the parent Request ID and a GUID to make the relationship but am not seeing anywhere (in any logs) that Remedy runs a query to establish the list of child records - it just puts a blank tag in the message! I will keep trying Mark Rushton Stylex I.T Ltd From: Grooms, Frederick W frederick.w.gro...@xo.com To: arslist@ARSLIST.ORG Sent: Thursday, 11 August, 2011 18:29:50 Subject: Re: Web services in ARS 6.3 As long as the external web service WSDL loads into the Filter Set Fields action you should be able to map the root form's items easily. To add a sub form you do the Add button and tell it what field in the sub form is unique as well as what field in the sub form holds the parent form's entry ID. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mark Rushton Sent: Thursday, August 11, 2011 1:11 PM To: arslist@ARSLIST.ORG Subject: Web services in ARS 6.3 ** Hi All I am trying to consume a complex web service from an external application and supply it with a parent / child response containing a list of items. We have managed to achieve this as incoming web service, i.e. the external application can create multiple rows in Remedy using a single web service call to a Remedy supplied WSDL, but simply reversing the process does not appear to be the solution... We have studied the manuals and are sure we are fully compliant with the list of capabilities and restrictions therein. Has anybody done anything like this with 6.3 (or a later version)? Anyone got any tips or docs to check out? ARS6.3 patch 011 Oracle 9 AIX 5.2 Tomcat Apache 5 TIA Mark Rushton Stylex I.T Ltd ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Is there any better way (using some tools / utilities) to pull data from AR Schemas on Oracle database without using AR ODBC?
Hello, There is, our XML Gateway product provides an XML based view of AR System schema information through a smart web interface. It's easy to install: Download, drop war file in Tomcat webapps, restart Tomcat, edit xmlgateway.xml file to detail your AR System server, restart Tomcat, done. If you want to perform under 100 transactions per hour, there is no cost. John -- http://www.javasystemsolutions.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Is there any better way (using some tools / utilities) to pull data from AR Schemas on Oracle database without using AR ODBC?
Hi, Why not import the required defs and data into your new ITSM-server? You could use RRR|Chive to copy your data to the new machine. Depending on how the data is really needed, you could dump it to arx-files. You could then use something like RRR|ArxToHTML to create views of your tickets. Put it on a web-server and index the content. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hello, We have put our old Remedy Legacy System ( 6.3) system in read only mode after the ITSM launch last year in July. We are now working on decommissioning the old Remedy system but we need to keep the data in the Remedy system intact for auditing / reporting purpose. The version of the Remedy we are running on is dependent upon PA-RISC processor which HP doesn't sell any more. So if the hardware was to fail and we were beyond vendor support , we would not be able to restore remedy on another HP Server. So we are exploring options to pull Remedy report / data without going through the application server. The data we are targeting is from Helpdesk and Change forms and its associated join forms. One way to get the data from Oracle is via Oracle ODBC (DB is Oracle) and as per our reporting team's suggestion creating reports using Oracle ODBC from Crystal will not be feasible as some of the data stored in database tables are in numbers. E.g date fields, date in Work log field and drop down fields. Is there any better way ( using some tools / utilities) to pull this data from AR Schemas on Oracle database? Did any of you face this scenario when your company was migrating from 6.3 to 7.x? I would really appreciate for your valuable suggestion here. Note: Our current ARS version is 7.5 and ITSM version is 7.6.00 but in 2 weeks time we will be on AR 7.6.04 SP1 and ITSM 7.6.04 SP1. Our new database is oracle Thanks...Swanand ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Resolved: Web services in ARS 6.3
Hi again I have now resolved the problems I was having here - turned out to be a timing / sequence issue with getting the parent's request id into the child records before the web service was called... Needed to break down the workflow into different phases - doh! The result is now a complex webservice message completed with the parent records then 3 different sets of child records containing lists :) Anyway thanks for all replies. M Mark Rushton Stylex I.T Ltd - Forwarded Message From: Mark Rushton mark.rush...@talk21.com To: arslist@ARSLIST.ORG Sent: Thursday, 11 August, 2011 18:10:52 Subject: Web services in ARS 6.3 Hi All I am trying to consume a complex web service from an external application and supply it with a parent / child response containing a list of items. We have managed to achieve this as incoming web service, i.e. the external application can create multiple rows in Remedy using a single web service call to a Remedy supplied WSDL, but simply reversing the process does not appear to be the solution... We have studied the manuals and are sure we are fully compliant with the list of capabilities and restrictions therein. Has anybody done anything like this with 6.3 (or a later version)? Anyone got any tips or docs to check out? ARS6.3 patch 011 Oracle 9 AIX 5.2 Tomcat Apache 5 TIA Mark Rushton Stylex I.T Ltd ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Is there any better way (using some tools / utilities) to pull data from AR Schemas on Oracle database without using AR ODBC?
Swanand, you can ask your DBA team to create views of the Remedy tables to put real table names instead of numbers. Remedy may have already done some of this work for you. In my 6.3 system, there are some existing views with real names. If you can do that, wouldn't you be able to dump the 6.3 server but keep the database? Then use a view form to look at the data. This differs from Misi's suggestion in that the db is external. If you load the data into your ITSM system, you won't have to maintain that extra database. This is partly related - when we go after the views created by Remedy, using the ODBC client, we only see a few fields per table. I'm guessing that the Remedy 6.3 ODBC setup doesn't play well with the much newer OS/Office software. I hope this helps. Drew SCAB, Honduras On Thu, Aug 11, 2011 at 9:40 PM, Swanand swanand.deshpa...@gmail.comwrote: Hello, We have put our old Remedy Legacy System ( 6.3) system in read only mode after the ITSM launch last year in July. We are now working on decommissioning the old Remedy system but we need to keep the data in the Remedy system intact for auditing / reporting purpose. The version of the Remedy we are running on is dependent upon PA-RISC processor which HP doesn't sell any more. So if the hardware was to fail and we were beyond vendor support , we would not be able to restore remedy on another HP Server. So we are exploring options to pull Remedy report / data without going through the application server. The data we are targeting is from Helpdesk and Change forms and its associated join forms. One way to get the data from Oracle is via Oracle ODBC (DB is Oracle) and as per our reporting team's suggestion creating reports using Oracle ODBC from Crystal will not be feasible as some of the data stored in database tables are in numbers. E.g date fields, date in Work log field and drop down fields. Is there any better way ( using some tools / utilities) to pull this data from AR Schemas on Oracle database? Did any of you face this scenario when your company was migrating from 6.3 to 7.x? I would really appreciate for your valuable suggestion here. Note: Our current ARS version is 7.5 and ITSM version is 7.6.00 but in 2 weeks time we will be on AR 7.6.04 SP1 and ITSM 7.6.04 SP1. Our new database is oracle Thanks...Swanand ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Auto Reply: Re: Is there any better way (using some tools / utilities) to pull data from AR Schemas on Oracle database without using AR ODBC?
This is an auto-replied message. I am currently out of office with limited access to email. I will be returning on Monday 8/15/2011, please contact Kim Santana or Mike Flynn if this is an emergency. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
ARS 7.6.04 -- Installers (in general)
Now I know I am not the Remedy Engineer designing these applications or their installers, however I have a thought! BMC: Would you all consider creating your installers so they are not ALL or nothing? Maybe make the installer so that it asks what you want to install, then another box that says force (otherwise it checks to see if it is already successfully installed already). The only reason I say this is one simple reason.. if the installer takes up to 12 - 24 hours to run, and you do not have direct access to he server itself (its console).. then your like me.. I login to a windows box co-located and do a CygWin or Reflection X and call the display back.. but if you have ANY form of security, then the an idle console (terminal service) is a kick off after so long.. 1 hour usually.. This is a frustrating to run an install of ITSM 2-4 times to make sure it finished. When if it had the checks or stages of some kind, then you would not have as much work to do, and you can continue where you left off.. Just wondering.. -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.6.04 -- Installers (in general)
That's just crazy-talk! Next thing you know, you will want them to build and release an installer that actually works. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Friday, August 12, 2011 9:25 AM To: arslist@ARSLIST.ORG Subject: ARS 7.6.04 -- Installers (in general) ** Now I know I am not the Remedy Engineer designing these applications or their installers, however I have a thought! BMC: Would you all consider creating your installers so they are not ALL or nothing? Maybe make the installer so that it asks what you want to install, then another box that says force (otherwise it checks to see if it is already successfully installed already). The only reason I say this is one simple reason.. if the installer takes up to 12 - 24 hours to run, and you do not have direct access to he server itself (its console).. then your like me.. I login to a windows box co-located and do a CygWin or Reflection X and call the display back.. but if you have ANY form of security, then the an idle console (terminal service) is a kick off after so long.. 1 hour usually.. This is a frustrating to run an install of ITSM 2-4 times to make sure it finished. When if it had the checks or stages of some kind, then you would not have as much work to do, and you can continue where you left off.. Just wondering.. -- Patrick Zandi _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.6.04 -- Installers (in general)
That would require them to go back to the good old days of understanding the User Experience. I miss the real Remedy! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Friday, August 12, 2011 9:25 AM To: arslist@ARSLIST.ORG Subject: ARS 7.6.04 -- Installers (in general) ** Now I know I am not the Remedy Engineer designing these applications or their installers, however I have a thought! BMC: Would you all consider creating your installers so they are not ALL or nothing? Maybe make the installer so that it asks what you want to install, then another box that says force (otherwise it checks to see if it is already successfully installed already). The only reason I say this is one simple reason.. if the installer takes up to 12 - 24 hours to run, and you do not have direct access to he server itself (its console).. then your like me.. I login to a windows box co-located and do a CygWin or Reflection X and call the display back.. but if you have ANY form of security, then the an idle console (terminal service) is a kick off after so long.. 1 hour usually.. This is a frustrating to run an install of ITSM 2-4 times to make sure it finished. When if it had the checks or stages of some kind, then you would not have as much work to do, and you can continue where you left off.. Just wondering.. -- Patrick Zandi _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.6.04 -- Installers (in general)
FTLOG! I nearly fell out of my chair. Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Friday, August 12, 2011 10:32 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 -- Installers (in general) ** That's just crazy-talk! Next thing you know, you will want them to build and release an installer that actually works. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Friday, August 12, 2011 9:25 AM To: arslist@ARSLIST.ORG Subject: ARS 7.6.04 -- Installers (in general) ** Now I know I am not the Remedy Engineer designing these applications or their installers, however I have a thought! BMC: Would you all consider creating your installers so they are not ALL or nothing? Maybe make the installer so that it asks what you want to install, then another box that says force (otherwise it checks to see if it is already successfully installed already). The only reason I say this is one simple reason.. if the installer takes up to 12 - 24 hours to run, and you do not have direct access to he server itself (its console).. then your like me.. I login to a windows box co-located and do a CygWin or Reflection X and call the display back.. but if you have ANY form of security, then the an idle console (terminal service) is a kick off after so long.. 1 hour usually.. This is a frustrating to run an install of ITSM 2-4 times to make sure it finished. When if it had the checks or stages of some kind, then you would not have as much work to do, and you can continue where you left off.. Just wondering.. -- Patrick Zandi _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.6.04 -- Installers (in general)
While we are on the subject of installers.. Is there an **easy** way to know if the install *completed correctly? *completed = finished with ***everything installed **Easy = clear, concise, not spending hours looking through logs. *** Everything = all files, all required everything that makes it work. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Friday, August 12, 2011 9:32 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 -- Installers (in general) ** That's just crazy-talk! Next thing you know, you will want them to build and release an installer that actually works. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Friday, August 12, 2011 9:25 AM To: arslist@ARSLIST.ORG Subject: ARS 7.6.04 -- Installers (in general) ** Now I know I am not the Remedy Engineer designing these applications or their installers, however I have a thought! BMC: Would you all consider creating your installers so they are not ALL or nothing? Maybe make the installer so that it asks what you want to install, then another box that says force (otherwise it checks to see if it is already successfully installed already). The only reason I say this is one simple reason.. if the installer takes up to 12 - 24 hours to run, and you do not have direct access to he server itself (its console).. then your like me.. I login to a windows box co-located and do a CygWin or Reflection X and call the display back.. but if you have ANY form of security, then the an idle console (terminal service) is a kick off after so long.. 1 hour usually.. This is a frustrating to run an install of ITSM 2-4 times to make sure it finished. When if it had the checks or stages of some kind, then you would not have as much work to do, and you can continue where you left off.. Just wondering.. -- Patrick Zandi _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Friday Humor - ARS 7.6.04 -- Installers (in general)
Pat, You didn't know you would be starting the Friday Humor thread! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L Sent: Friday, August 12, 2011 9:34 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 -- Installers (in general) ** FTLOG! I nearly fell out of my chair. Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Friday, August 12, 2011 10:32 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 -- Installers (in general) ** That's just crazy-talk! Next thing you know, you will want them to build and release an installer that actually works. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Friday, August 12, 2011 9:25 AM To: arslist@ARSLIST.ORG Subject: ARS 7.6.04 -- Installers (in general) ** Now I know I am not the Remedy Engineer designing these applications or their installers, however I have a thought! BMC: Would you all consider creating your installers so they are not ALL or nothing? Maybe make the installer so that it asks what you want to install, then another box that says force (otherwise it checks to see if it is already successfully installed already). The only reason I say this is one simple reason.. if the installer takes up to 12 - 24 hours to run, and you do not have direct access to he server itself (its console).. then your like me.. I login to a windows box co-located and do a CygWin or Reflection X and call the display back.. but if you have ANY form of security, then the an idle console (terminal service) is a kick off after so long.. 1 hour usually.. This is a frustrating to run an install of ITSM 2-4 times to make sure it finished. When if it had the checks or stages of some kind, then you would not have as much work to do, and you can continue where you left off.. Just wondering.. -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.6.04 -- Installers (in general)
As a matter of fact, there is! You turn the server over to the test team and wait two weeks. Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Friday, August 12, 2011 10:37 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 -- Installers (in general) ** While we are on the subject of installers.. Is there an **easy** way to know if the install *completed correctly? *completed = finished with ***everything installed **Easy = clear, concise, not spending hours looking through logs. *** Everything = all files, all required everything that makes it work. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Friday, August 12, 2011 9:32 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 -- Installers (in general) ** That's just crazy-talk! Next thing you know, you will want them to build and release an installer that actually works. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Friday, August 12, 2011 9:25 AM To: arslist@ARSLIST.ORG Subject: ARS 7.6.04 -- Installers (in general) ** Now I know I am not the Remedy Engineer designing these applications or their installers, however I have a thought! BMC: Would you all consider creating your installers so they are not ALL or nothing? Maybe make the installer so that it asks what you want to install, then another box that says force (otherwise it checks to see if it is already successfully installed already). The only reason I say this is one simple reason.. if the installer takes up to 12 - 24 hours to run, and you do not have direct access to he server itself (its console).. then your like me.. I login to a windows box co-located and do a CygWin or Reflection X and call the display back.. but if you have ANY form of security, then the an idle console (terminal service) is a kick off after so long.. 1 hour usually.. This is a frustrating to run an install of ITSM 2-4 times to make sure it finished. When if it had the checks or stages of some kind, then you would not have as much work to do, and you can continue where you left off.. Just wondering.. -- Patrick Zandi _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.6.04 -- Installers (in general)
In the log I have seen the statements like Atrium core installed successfully. toward end -- not exactly at the exact end.. but close... As a matter a fact:: I got booted off, and came back in to work and luckly for me.. that is what I found.. I thought I was going to have to reinstall, Praise God I found that.. PLEASE don't get me wrong here:: the ARS 7.6.04.01 installer itself is nice:: it at lease tells me it is doing something and worked very nice.. Rather than the (it's not doing anything.. Go to lunch... it is still not doing anything.. Is it hung? is it stuck? should I wait? ... Leave desk and go to lunch again) and then it suddenly did 1 itti bitti thing.. I do like the ARS installer ! On Fri, Aug 12, 2011 at 10:39 AM, Meyer, Jennifer L jennifer.me...@nc.govwrote: ** As a matter of fact, there is! You turn the server over to the test team and wait two weeks. Jennifer Meyer *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Sanford, Claire *Sent:* Friday, August 12, 2011 10:37 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARS 7.6.04 -- Installers (in general) ** While we are on the subject of installers.. Is there an **easy** way to know if the install *completed correctly? *completed = finished with ***everything installed **Easy = clear, concise, not spending hours looking through logs. *** Everything = all files, all required everything that makes it work. -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Tommy Morris *Sent:* Friday, August 12, 2011 9:32 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARS 7.6.04 -- Installers (in general) ** That’s just crazy-talk! Next thing you know, you will want them to build and release an installer that actually works. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi *Sent:* Friday, August 12, 2011 9:25 AM *To:* arslist@ARSLIST.ORG *Subject:* ARS 7.6.04 -- Installers (in general) ** Now I know I am not the Remedy Engineer designing these applications or their installers, however I have a thought! BMC: Would you all consider creating your installers so they are not ALL or nothing? Maybe make the installer so that it asks what you want to install, then another box that says force (otherwise it checks to see if it is already successfully installed already). The only reason I say this is one simple reason.. if the installer takes up to 12 - 24 hours to run, and you do not have direct access to he server itself (its console).. then your like me.. I login to a windows box co-located and do a CygWin or Reflection X and call the display back.. but if you have ANY form of security, then the an idle console (terminal service) is a kick off after so long.. 1 hour usually.. This is a frustrating to run an install of ITSM 2-4 times to make sure it finished. When if it had the checks or stages of some kind, then you would not have as much work to do, and you can continue where you left off.. Just wondering.. -- Patrick Zandi _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Friday Humor - ARS 7.6.04 -- Installers (in general)
ROFL CMB Rolling on the floor laughing. Counting my blessings... On Fri, Aug 12, 2011 at 10:38 AM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** ** Pat, You didn't know you would be starting the Friday Humor thread! -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Meyer, Jennifer L *Sent:* Friday, August 12, 2011 9:34 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARS 7.6.04 -- Installers (in general) ** FTLOG! I nearly fell out of my chair. Jennifer Meyer *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Tommy Morris *Sent:* Friday, August 12, 2011 10:32 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARS 7.6.04 -- Installers (in general) ** That’s just crazy-talk! Next thing you know, you will want them to build and release an installer that actually works. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi *Sent:* Friday, August 12, 2011 9:25 AM *To:* arslist@ARSLIST.ORG *Subject:* ARS 7.6.04 -- Installers (in general) ** Now I know I am not the Remedy Engineer designing these applications or their installers, however I have a thought! BMC: Would you all consider creating your installers so they are not ALL or nothing? Maybe make the installer so that it asks what you want to install, then another box that says force (otherwise it checks to see if it is already successfully installed already). The only reason I say this is one simple reason.. if the installer takes up to 12 - 24 hours to run, and you do not have direct access to he server itself (its console).. then your like me.. I login to a windows box co-located and do a CygWin or Reflection X and call the display back.. but if you have ANY form of security, then the an idle console (terminal service) is a kick off after so long.. 1 hour usually.. This is a frustrating to run an install of ITSM 2-4 times to make sure it finished. When if it had the checks or stages of some kind, then you would not have as much work to do, and you can continue where you left off.. Just wondering.. -- Patrick Zandi _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.6.04 -- Installers (in general)
One other item I would like ... How about not having the installer add the Samples. In the Good Ol Days of 7.1 and before the installer would ask you if you wanted the samples. The newer ones don't even ask anymore (and on a Production server that I am upgrading I don't want the samples). From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Friday, August 12, 2011 10:44 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 -- Installers (in general) ** In the log I have seen the statements like Atrium core installed successfully. toward end -- not exactly at the exact end.. but close... As a matter a fact:: I got booted off, and came back in to work and luckly for me.. that is what I found.. I thought I was going to have to reinstall, Praise God I found that.. PLEASE don't get me wrong here:: the ARS 7.6.04.01 installer itself is nice:: it at lease tells me it is doing something and worked very nice.. Rather than the (it's not doing anything.. Go to lunch... it is still not doing anything.. Is it hung? is it stuck? should I wait? ... Leave desk and go to lunch again) and then it suddenly did 1 itti bitti thing.. I do like the ARS installer ! -- Patrick Zandi -Original Message- On Fri, Aug 12, 2011 at 10:39 AM, Meyer, Jennifer L wrote: ** As a matter of fact, there is! You turn the server over to the test team and wait two weeks. Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Friday, August 12, 2011 10:37 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 -- Installers (in general) ** While we are on the subject of installers.. Is there an **easy** way to know if the install *completed correctly? *completed = finished with ***everything installed **Easy = clear, concise, not spending hours looking through logs. *** Everything = all files, all required everything that makes it work. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Friday, August 12, 2011 9:32 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 -- Installers (in general) ** That's just crazy-talk! Next thing you know, you will want them to build and release an installer that actually works. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Friday, August 12, 2011 9:25 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: ARS 7.6.04 -- Installers (in general) ** Now I know I am not the Remedy Engineer designing these applications or their installers, however I have a thought! BMC: Would you all consider creating your installers so they are not ALL or nothing? Maybe make the installer so that it asks what you want to install, then another box that says force (otherwise it checks to see if it is already successfully installed already). The only reason I say this is one simple reason.. if the installer takes up to 12 - 24 hours to run, and you do not have direct access to he server itself (its console).. then your like me.. I login to a windows box co-located and do a CygWin or Reflection X and call the display back.. but if you have ANY form of security, then the an idle console (terminal service) is a kick off after so long.. 1 hour usually.. This is a frustrating to run an install of ITSM 2-4 times to make sure it finished. When if it had the checks or stages of some kind, then you would not have as much work to do, and you can continue where you left off.. Just wondering.. -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.6.04 -- Installers (in general)
ITSM - installed asked it you wanted it.. (solaris version) On Fri, Aug 12, 2011 at 10:50 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: ** One other item I would like … ** ** How about not having the installer add the Samples. In the “Good Ol Days” of 7.1 and before the installer would ask you if you wanted the samples. The newer ones don’t even ask anymore (and on a Production server that I am upgrading I don’t want the samples). ** ** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi *Sent:* Friday, August 12, 2011 10:44 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARS 7.6.04 -- Installers (in general) ** ** ** In the log I have seen the statements like Atrium core installed successfully. toward end -- not exactly at the exact end.. but close... As a matter a fact:: I got booted off, and came back in to work and luckly for me.. that is what I found.. I thought I was going to have to reinstall, Praise God I found that.. PLEASE don't get me wrong here:: the ARS 7.6.04.01 installer itself is nice:: it at lease tells me it is doing something and worked very nice.. Rather than the (it's not doing anything.. Go to lunch... it is still not doing anything.. Is it hung? is it stuck? should I wait? ... Leave desk and go to lunch again) and then it suddenly did 1 itti bitti thing.. I do like the ARS installer ! -- Patrick Zandi -Original Message- On Fri, Aug 12, 2011 at 10:39 AM, Meyer, Jennifer L wrote: ** As a matter of fact, there is! You turn the server over to the test team and wait two weeks. Jennifer Meyer *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Sanford, Claire *Sent:* Friday, August 12, 2011 10:37 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARS 7.6.04 -- Installers (in general) ** While we are on the subject of installers.. Is there an **easy** way to know if the install *completed correctly? *completed = finished with ***everything installed **Easy = clear, concise, not spending hours looking through logs. *** Everything = all files, all required everything that makes it work.*** * -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Tommy Morris *Sent:* Friday, August 12, 2011 9:32 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARS 7.6.04 -- Installers (in general) ** That’s just crazy-talk! Next thing you know, you will want them to build and release an installer that actually works. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi *Sent:* Friday, August 12, 2011 9:25 AM *To:* arslist@ARSLIST.ORG *Subject:* ARS 7.6.04 -- Installers (in general) ** Now I know I am not the Remedy Engineer designing these applications or their installers, however I have a thought! BMC: Would you all consider creating your installers so they are not ALL or nothing? Maybe make the installer so that it asks what you want to install, then another box that says force (otherwise it checks to see if it is already successfully installed already). The only reason I say this is one simple reason.. if the installer takes up to 12 - 24 hours to run, and you do not have direct access to he server itself (its console).. then your like me.. I login to a windows box co-located and do a CygWin or Reflection X and call the display back.. but if you have ANY form of security, then the an idle console (terminal service) is a kick off after so long.. 1 hour usually.. This is a frustrating to run an install of ITSM 2-4 times to make sure it finished. When if it had the checks or stages of some kind, then you would not have as much work to do, and you can continue where you left off.. Just wondering.. -- Patrick Zandi _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.6.04 -- Installers (in general)
BUT was IT WAS STILL the ARS 6.3 sample... (and I gotta ask why? because we are still using ars 6.3? or is it because we cannot update the sample.. ) =8 ^ / On Fri, Aug 12, 2011 at 10:52 AM, patrick zandi remedy...@gmail.com wrote: ITSM - installed asked it you wanted it.. (solaris version) On Fri, Aug 12, 2011 at 10:50 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: ** One other item I would like … ** ** How about not having the installer add the Samples. In the “Good Ol Days” of 7.1 and before the installer would ask you if you wanted the samples. The newer ones don’t even ask anymore (and on a Production server that I am upgrading I don’t want the samples). ** ** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi *Sent:* Friday, August 12, 2011 10:44 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARS 7.6.04 -- Installers (in general) ** ** ** In the log I have seen the statements like Atrium core installed successfully. toward end -- not exactly at the exact end.. but close... As a matter a fact:: I got booted off, and came back in to work and luckly for me.. that is what I found.. I thought I was going to have to reinstall, Praise God I found that.. PLEASE don't get me wrong here:: the ARS 7.6.04.01 installer itself is nice:: it at lease tells me it is doing something and worked very nice.. Rather than the (it's not doing anything.. Go to lunch... it is still not doing anything.. Is it hung? is it stuck? should I wait? ... Leave desk and go to lunch again) and then it suddenly did 1 itti bitti thing.. I do like the ARS installer ! -- Patrick Zandi -Original Message- On Fri, Aug 12, 2011 at 10:39 AM, Meyer, Jennifer L wrote: ** As a matter of fact, there is! You turn the server over to the test team and wait two weeks. Jennifer Meyer *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Sanford, Claire *Sent:* Friday, August 12, 2011 10:37 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARS 7.6.04 -- Installers (in general) ** While we are on the subject of installers.. Is there an **easy** way to know if the install *completed correctly? *completed = finished with ***everything installed **Easy = clear, concise, not spending hours looking through logs. *** Everything = all files, all required everything that makes it work.** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Tommy Morris *Sent:* Friday, August 12, 2011 9:32 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARS 7.6.04 -- Installers (in general) ** That’s just crazy-talk! Next thing you know, you will want them to build and release an installer that actually works. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi *Sent:* Friday, August 12, 2011 9:25 AM *To:* arslist@ARSLIST.ORG *Subject:* ARS 7.6.04 -- Installers (in general) ** Now I know I am not the Remedy Engineer designing these applications or their installers, however I have a thought! BMC: Would you all consider creating your installers so they are not ALL or nothing? Maybe make the installer so that it asks what you want to install, then another box that says force (otherwise it checks to see if it is already successfully installed already). The only reason I say this is one simple reason.. if the installer takes up to 12 - 24 hours to run, and you do not have direct access to he server itself (its console).. then your like me.. I login to a windows box co-located and do a CygWin or Reflection X and call the display back.. but if you have ANY form of security, then the an idle console (terminal service) is a kick off after so long.. 1 hour usually.. This is a frustrating to run an install of ITSM 2-4 times to make sure it finished. When if it had the checks or stages of some kind, then you would not have as much work to do, and you can continue where you left off.. Just wondering.. -- Patrick Zandi _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.6.04 -- Installers (in general)
The straight ARS install doesn't ask (neither the Solaris nor the Linux) for 7.6.xx From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Friday, August 12, 2011 10:53 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 -- Installers (in general) ** ITSM - installed asked it you wanted it.. (solaris version) -- Patrick Zandi On Fri, Aug 12, 2011 at 10:50 AM, Grooms, Frederick W frederick.w.gro...@xo.commailto:frederick.w.gro...@xo.com wrote: ** One other item I would like ... How about not having the installer add the Samples. In the Good Ol Days of 7.1 and before the installer would ask you if you wanted the samples. The newer ones don't even ask anymore (and on a Production server that I am upgrading I don't want the samples). From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Friday, August 12, 2011 10:44 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 -- Installers (in general) ** In the log I have seen the statements like Atrium core installed successfully. toward end -- not exactly at the exact end.. but close... As a matter a fact:: I got booted off, and came back in to work and luckly for me.. that is what I found.. I thought I was going to have to reinstall, Praise God I found that.. PLEASE don't get me wrong here:: the ARS 7.6.04.01 installer itself is nice:: it at lease tells me it is doing something and worked very nice.. Rather than the (it's not doing anything.. Go to lunch... it is still not doing anything.. Is it hung? is it stuck? should I wait? ... Leave desk and go to lunch again) and then it suddenly did 1 itti bitti thing.. I do like the ARS installer ! -- Patrick Zandi -Original Message- On Fri, Aug 12, 2011 at 10:39 AM, Meyer, Jennifer L wrote: ** As a matter of fact, there is! You turn the server over to the test team and wait two weeks. Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Friday, August 12, 2011 10:37 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 -- Installers (in general) ** While we are on the subject of installers.. Is there an **easy** way to know if the install *completed correctly? *completed = finished with ***everything installed **Easy = clear, concise, not spending hours looking through logs. *** Everything = all files, all required everything that makes it work. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Friday, August 12, 2011 9:32 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 -- Installers (in general) ** That's just crazy-talk! Next thing you know, you will want them to build and release an installer that actually works. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Friday, August 12, 2011 9:25 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: ARS 7.6.04 -- Installers (in general) ** Now I know I am not the Remedy Engineer designing these applications or their installers, however I have a thought! BMC: Would you all consider creating your installers so they are not ALL or nothing? Maybe make the installer so that it asks what you want to install, then another box that says force (otherwise it checks to see if it is already successfully installed already). The only reason I say this is one simple reason.. if the installer takes up to 12 - 24 hours to run, and you do not have direct access to he server itself (its console).. then your like me.. I login to a windows box co-located and do a CygWin or Reflection X and call the display back.. but if you have ANY form of security, then the an idle console (terminal service) is a kick off after so long.. 1 hour usually.. This is a frustrating to run an install of ITSM 2-4 times to make sure it finished. When if it had the checks or stages of some kind, then you would not have as much work to do, and you can continue where you left off.. Just wondering.. -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.6.04 -- Installers (in general)
What's the issue, it is already intuitively obvious: You search the log for anything that has Error and then compare it to the list of known errors that aren't errors, And if anything is left, it probably has a problem, but not necessarily; and if nothing is left it is probably ok but not necessarily. Welcome to Friday. Since others seem to like to reply with Ads I will: Come to WWRUG11 and in An Evening With Engineering you can ask them, politely and constructively, what they were thinking And how they are fixing it J Or just ask about technical things, it always helps to be asking the people that wrote it. I sure would like an installer that doesn't imply I am doing everything and have to deselect what I don't want and then wonder If it is really only doing what I did want. Reminds me of Microsoft, and that is just plain scary. .. Dan p.s. mind you, my installs on Windows/SQL have historically been relatively pain free compared to UNIX, for years they went without issue From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: August 12, 2011 10:37 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 -- Installers (in general) ** While we are on the subject of installers.. Is there an **easy** way to know if the install *completed correctly? *completed = finished with ***everything installed **Easy = clear, concise, not spending hours looking through logs. *** Everything = all files, all required everything that makes it work. _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Friday, August 12, 2011 9:32 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 -- Installers (in general) ** That's just crazy-talk! Next thing you know, you will want them to build and release an installer that actually works. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Friday, August 12, 2011 9:25 AM To: arslist@ARSLIST.ORG Subject: ARS 7.6.04 -- Installers (in general) ** Now I know I am not the Remedy Engineer designing these applications or their installers, however I have a thought! BMC: Would you all consider creating your installers so they are not ALL or nothing? Maybe make the installer so that it asks what you want to install, then another box that says force (otherwise it checks to see if it is already successfully installed already). The only reason I say this is one simple reason.. if the installer takes up to 12 - 24 hours to run, and you do not have direct access to he server itself (its console).. then your like me.. I login to a windows box co-located and do a CygWin or Reflection X and call the display back.. but if you have ANY form of security, then the an idle console (terminal service) is a kick off after so long.. 1 hour usually.. This is a frustrating to run an install of ITSM 2-4 times to make sure it finished. When if it had the checks or stages of some kind, then you would not have as much work to do, and you can continue where you left off.. Just wondering.. -- Patrick Zandi _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Friday Humor - ARS 7.6.04 -- Installers (in general)
At JSS, we're firmly of the view that successful products need to be easy to install and administer. We're wondering when BMC will catch up with us, and others, who've identified this absolute requirement. Let's be honest: Products that takes hours or days to install do not install anyone with confidence, particularly when an operating system installation can happen in under 10 minutes. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Friday Humor - ARS 7.6.04 -- Installers (in general)
it appears they do not allow installation out of a single stream of coding.. I would think you would run multiple threads to install simultaneously I mean I have 64 CPU's and 16 - 32 GIG or ram, I think it has enough power.. Just saying.. Why 12 - 24 hours of installation? I mean .. Really? .. Seriously? I am only using 1% cpu.. and IO is low if almost non-existent .. On Fri, Aug 12, 2011 at 11:04 AM, John Baker jba...@javasystemsolutions.com wrote: At JSS, we're firmly of the view that successful products need to be easy to install and administer. We're wondering when BMC will catch up with us, and others, who've identified this absolute requirement. Let's be honest: Products that takes hours or days to install do not install anyone with confidence, particularly when an operating system installation can happen in under 10 minutes. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.6.04 -- Installers (in general)
Windows pain free: So you have never installed BMC Analytics / or the fact that on the download site they put the boxi 3.1 and sp2 next to the 7.6.01 version -- which needs 3.1 SP 3 (oh that is in the 7.6.04 installer download area.. And by the way: if you install into a folder with the name (x86) -- IT will not run (which is the DEFAULT name) so we used BOB instead ! What are you talking about Dan... ever install the BMC BCA? Marimba? AIE? Foundation Discovery? NOW ADDM is! but it is an appliance.. These were never that clean.. LOL On Fri, Aug 12, 2011 at 11:01 AM, arslist arsl...@danielbloom.ca wrote: ** What’s the issue, it is already intuitively obvious: You search the log for anything that has “Error” and then compare it to the list of known errors that aren’t errors, And if anything is left, it probably has a problem, but not necessarily; and if nothing is left it is probably ok but not necessarily. ** ** Welcome to Friday. ** ** Since others seem to like to reply with Ads I will: ** ** Come to WWRUG11 and in An Evening With Engineering you can ask them, politely and constructively, what they were thinking And how they are fixing it J Or just ask about technical things, it always helps to be asking the people that wrote it. ** ** I sure would like an installer that doesn’t imply I am doing everything and have to deselect what I don’t want and then wonder If it is really only doing what I did want. Reminds me of Microsoft, and that is just plain scary. ** ** …. Dan p.s. mind you, my installs on Windows/SQL have historically been relatively pain free compared to UNIX, for years they went without issue *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Sanford, Claire *Sent:* August 12, 2011 10:37 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARS 7.6.04 -- Installers (in general) ** ** ** While we are on the subject of installers.. Is there an **easy** way to know if the install *completed correctly? *completed = finished with ***everything installed **Easy = clear, concise, not spending hours looking through logs. *** Everything = all files, all required everything that makes it work.*** * ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Tommy Morris *Sent:* Friday, August 12, 2011 9:32 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARS 7.6.04 -- Installers (in general) ** That’s just crazy-talk! Next thing you know, you will want them to build and release an installer that actually works. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi *Sent:* Friday, August 12, 2011 9:25 AM *To:* arslist@ARSLIST.ORG *Subject:* ARS 7.6.04 -- Installers (in general) ** ** ** Now I know I am not the Remedy Engineer designing these applications or their installers, however I have a thought! BMC: Would you all consider creating your installers so they are not ALL or nothing? Maybe make the installer so that it asks what you want to install, then another box that says force (otherwise it checks to see if it is already successfully installed already). The only reason I say this is one simple reason.. if the installer takes up to 12 - 24 hours to run, and you do not have direct access to he server itself (its console).. then your like me.. I login to a windows box co-located and do a CygWin or Reflection X and call the display back.. but if you have ANY form of security, then the an idle console (terminal service) is a kick off after so long.. 1 hour usually.. This is a frustrating to run an install of ITSM 2-4 times to make sure it finished. When if it had the checks or stages of some kind, then you would not have as much work to do, and you can continue where you left off.. Just wondering.. -- Patrick Zandi _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.6.04 -- Installers (in general)
My problem with that statement in the log is that it can be false! I did an install on my sandbox server and it said installed successfully. We found weeks later that it had not. Of course we found this out while doing testing. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Friday, August 12, 2011 9:44 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 -- Installers (in general) ** In the log I have seen the statements like Atrium core installed successfully. toward end -- not exactly at the exact end.. but close... As a matter a fact:: I got booted off, and came back in to work and luckly for me.. that is what I found.. I thought I was going to have to reinstall, Praise God I found that.. PLEASE don't get me wrong here:: the ARS 7.6.04.01 installer itself is nice:: it at lease tells me it is doing something and worked very nice.. Rather than the (it's not doing anything.. Go to lunch... it is still not doing anything.. Is it hung? is it stuck? should I wait? ... Leave desk and go to lunch again) and then it suddenly did 1 itti bitti thing.. I do like the ARS installer ! On Fri, Aug 12, 2011 at 10:39 AM, Meyer, Jennifer L jennifer.me...@nc.govmailto:jennifer.me...@nc.gov wrote: ** As a matter of fact, there is! You turn the server over to the test team and wait two weeks. Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Friday, August 12, 2011 10:37 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 -- Installers (in general) ** While we are on the subject of installers.. Is there an **easy** way to know if the install *completed correctly? *completed = finished with ***everything installed **Easy = clear, concise, not spending hours looking through logs. *** Everything = all files, all required everything that makes it work. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Friday, August 12, 2011 9:32 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 -- Installers (in general) ** That's just crazy-talk! Next thing you know, you will want them to build and release an installer that actually works. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Friday, August 12, 2011 9:25 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: ARS 7.6.04 -- Installers (in general) ** Now I know I am not the Remedy Engineer designing these applications or their installers, however I have a thought! BMC: Would you all consider creating your installers so they are not ALL or nothing? Maybe make the installer so that it asks what you want to install, then another box that says force (otherwise it checks to see if it is already successfully installed already). The only reason I say this is one simple reason.. if the installer takes up to 12 - 24 hours to run, and you do not have direct access to he server itself (its console).. then your like me.. I login to a windows box co-located and do a CygWin or Reflection X and call the display back.. but if you have ANY form of security, then the an idle console (terminal service) is a kick off after so long.. 1 hour usually.. This is a frustrating to run an install of ITSM 2-4 times to make sure it finished. When if it had the checks or stages of some kind, then you would not have as much work to do, and you can continue where you left off.. Just wondering.. -- Patrick Zandi _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.6.04 -- Installers (in general)
I have lots of love for the stack installer to be honest. I know it installs a lot, with all languages etc. But I have created a script that removes languages and the views I don't want etc. Much quicker. When we do any other type of BMC install, we have found its slow due to two things: The database. Even creating a form fires a massive amount of SQL at the db and with some instances the db files are on the same disk etc etc Installer seems to act sequentially. Not sure there is much value in going parallel as the db will always be the bottleneck there. Who knows, if only we all had spare time to try J or a really good dba to do some testing and present the findings. So my 2 pence worth is use the stack installer and create ways of turning off bits you don't want. Ignoring Analytic etc as I know thats not included in the stack. Regards Danny From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: 12 August 2011 16:20 To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 -- Installers (in general) ** Windows pain free: So you have never installed BMC Analytics / or the fact that on the download site they put the boxi 3.1 and sp2 next to the 7.6.01 version -- which needs 3.1 SP 3 (oh that is in the 7.6.04 installer download area.. And by the way: if you install into a folder with the name (x86) -- IT will not run (which is the DEFAULT name) so we used BOB instead ! What are you talking about Dan... ever install the BMC BCA? Marimba? AIE? Foundation Discovery? NOW ADDM is! but it is an appliance.. These were never that clean.. LOL On Fri, Aug 12, 2011 at 11:01 AM, arslist arsl...@danielbloom.ca wrote: ** What's the issue, it is already intuitively obvious: You search the log for anything that has Error and then compare it to the list of known errors that aren't errors, And if anything is left, it probably has a problem, but not necessarily; and if nothing is left it is probably ok but not necessarily. Welcome to Friday. Since others seem to like to reply with Ads I will: Come to WWRUG11 and in An Evening With Engineering you can ask them, politely and constructively, what they were thinking And how they are fixing it J Or just ask about technical things, it always helps to be asking the people that wrote it. I sure would like an installer that doesn't imply I am doing everything and have to deselect what I don't want and then wonder If it is really only doing what I did want. Reminds me of Microsoft, and that is just plain scary. .. Dan p.s. mind you, my installs on Windows/SQL have historically been relatively pain free compared to UNIX, for years they went without issue From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: August 12, 2011 10:37 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 -- Installers (in general) ** While we are on the subject of installers.. Is there an **easy** way to know if the install *completed correctly? *completed = finished with ***everything installed **Easy = clear, concise, not spending hours looking through logs. *** Everything = all files, all required everything that makes it work. _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Friday, August 12, 2011 9:32 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 -- Installers (in general) ** That's just crazy-talk! Next thing you know, you will want them to build and release an installer that actually works. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Friday, August 12, 2011 9:25 AM To: arslist@ARSLIST.ORG Subject: ARS 7.6.04 -- Installers (in general) ** Now I know I am not the Remedy Engineer designing these applications or their installers, however I have a thought! BMC: Would you all consider creating your installers so they are not ALL or nothing? Maybe make the installer so that it asks what you want to install, then another box that says force (otherwise it checks to see if it is already successfully installed already). The only reason I say this is one simple reason.. if the installer takes up to 12 - 24 hours to run, and you do not have direct access to he server itself (its console).. then your like me.. I login to a windows box co-located and do a CygWin or Reflection X and call the display back.. but if you have ANY form of security, then the an idle console (terminal service) is a kick off after so long.. 1 hour usually.. This is a frustrating to run an install of ITSM 2-4 times to make sure it finished. When if it had the checks or stages of some kind, then you would not have as much work to do, and you can continue where you left off.. Just wondering.. -- Patrick Zandi _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
Re: ARS 7.6.04 -- Installers (in general)
your not making me Warm and Fuzzy Claire.. I don't mean Warm and pass another Fuzzy Navel either.. On Fri, Aug 12, 2011 at 11:21 AM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** ** My problem with that statement in the log is that it can be false! I did an install on my sandbox server and it said installed successfully. We found weeks later that it had not. Of course we found this out while doing testing. -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi *Sent:* Friday, August 12, 2011 9:44 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARS 7.6.04 -- Installers (in general) ** In the log I have seen the statements like Atrium core installed successfully. toward end -- not exactly at the exact end.. but close... As a matter a fact:: I got booted off, and came back in to work and luckly for me.. that is what I found.. I thought I was going to have to reinstall, Praise God I found that.. PLEASE don't get me wrong here:: the ARS 7.6.04.01 installer itself is nice:: it at lease tells me it is doing something and worked very nice.. Rather than the (it's not doing anything.. Go to lunch... it is still not doing anything.. Is it hung? is it stuck? should I wait? ... Leave desk and go to lunch again) and then it suddenly did 1 itti bitti thing.. I do like the ARS installer ! On Fri, Aug 12, 2011 at 10:39 AM, Meyer, Jennifer L jennifer.me...@nc.gov wrote: ** As a matter of fact, there is! You turn the server over to the test team and wait two weeks. Jennifer Meyer *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Sanford, Claire *Sent:* Friday, August 12, 2011 10:37 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARS 7.6.04 -- Installers (in general) ** While we are on the subject of installers.. Is there an **easy** way to know if the install *completed correctly? *completed = finished with ***everything installed **Easy = clear, concise, not spending hours looking through logs. *** Everything = all files, all required everything that makes it work. -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Tommy Morris *Sent:* Friday, August 12, 2011 9:32 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARS 7.6.04 -- Installers (in general) ** That’s just crazy-talk! Next thing you know, you will want them to build and release an installer that actually works. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi *Sent:* Friday, August 12, 2011 9:25 AM *To:* arslist@ARSLIST.ORG *Subject:* ARS 7.6.04 -- Installers (in general) ** Now I know I am not the Remedy Engineer designing these applications or their installers, however I have a thought! BMC: Would you all consider creating your installers so they are not ALL or nothing? Maybe make the installer so that it asks what you want to install, then another box that says force (otherwise it checks to see if it is already successfully installed already). The only reason I say this is one simple reason.. if the installer takes up to 12 - 24 hours to run, and you do not have direct access to he server itself (its console).. then your like me.. I login to a windows box co-located and do a CygWin or Reflection X and call the display back.. but if you have ANY form of security, then the an idle console (terminal service) is a kick off after so long.. 1 hour usually.. This is a frustrating to run an install of ITSM 2-4 times to make sure it finished. When if it had the checks or stages of some kind, then you would not have as much work to do, and you can continue where you left off.. Just wondering.. -- Patrick Zandi _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.6.04 -- Installers (in general)
ARSystem, ITSM. no worries (more or less) Don't get me started on the BMC Analytics I did in 2008: It worked, it installed fine, configuring it was something else. I have tried to keep clear of Analytics ever since, or until they use the permissions from the ARSystem: has that happened yet? As you head into the wilderness, you need to see the forest through the trees. . Dan p.s. I said relatively pain free, i.e. not the horror stories I read from others From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: August 12, 2011 11:20 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 -- Installers (in general) ** Windows pain free: So you have never installed BMC Analytics / or the fact that on the download site they put the boxi 3.1 and sp2 next to the 7.6.01 version -- which needs 3.1 SP 3 (oh that is in the 7.6.04 installer download area.. And by the way: if you install into a folder with the name (x86) -- IT will not run (which is the DEFAULT name) so we used BOB instead ! What are you talking about Dan... ever install the BMC BCA? Marimba? AIE? Foundation Discovery? NOW ADDM is! but it is an appliance.. These were never that clean.. LOL On Fri, Aug 12, 2011 at 11:01 AM, arslist arsl...@danielbloom.ca wrote: ** What's the issue, it is already intuitively obvious: You search the log for anything that has Error and then compare it to the list of known errors that aren't errors, And if anything is left, it probably has a problem, but not necessarily; and if nothing is left it is probably ok but not necessarily. Welcome to Friday. Since others seem to like to reply with Ads I will: Come to WWRUG11 and in An Evening With Engineering you can ask them, politely and constructively, what they were thinking And how they are fixing it J Or just ask about technical things, it always helps to be asking the people that wrote it. I sure would like an installer that doesn't imply I am doing everything and have to deselect what I don't want and then wonder If it is really only doing what I did want. Reminds me of Microsoft, and that is just plain scary. .. Dan p.s. mind you, my installs on Windows/SQL have historically been relatively pain free compared to UNIX, for years they went without issue From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: August 12, 2011 10:37 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 -- Installers (in general) ** While we are on the subject of installers.. Is there an **easy** way to know if the install *completed correctly? *completed = finished with ***everything installed **Easy = clear, concise, not spending hours looking through logs. *** Everything = all files, all required everything that makes it work. _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Friday, August 12, 2011 9:32 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 -- Installers (in general) ** That's just crazy-talk! Next thing you know, you will want them to build and release an installer that actually works. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Friday, August 12, 2011 9:25 AM To: arslist@ARSLIST.ORG Subject: ARS 7.6.04 -- Installers (in general) ** Now I know I am not the Remedy Engineer designing these applications or their installers, however I have a thought! BMC: Would you all consider creating your installers so they are not ALL or nothing? Maybe make the installer so that it asks what you want to install, then another box that says force (otherwise it checks to see if it is already successfully installed already). The only reason I say this is one simple reason.. if the installer takes up to 12 - 24 hours to run, and you do not have direct access to he server itself (its console).. then your like me.. I login to a windows box co-located and do a CygWin or Reflection X and call the display back.. but if you have ANY form of security, then the an idle console (terminal service) is a kick off after so long.. 1 hour usually.. This is a frustrating to run an install of ITSM 2-4 times to make sure it finished. When if it had the checks or stages of some kind, then you would not have as much work to do, and you can continue where you left off.. Just wondering.. -- Patrick Zandi _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at
Friday Humor
A bird in the hand is worth two in the bush, but 6 in your lap is priceless! Turns out the chickens were out of food when I got home last night. Jennifer Meyer E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
ITSM 7.6.x - Roles - Admin vs Master / Config vs Master or Config +Master
Here is my question regarding Roles in the new ITSM. I have read the manual, but it isn't as helpful as I would like it to be. If someone has the Problem Admin Role, do they need to have the Problem Master Role? Which role is the higher qualification Request Config or Request Master ? Do you only need one of them if you are going to do both configuration and work requests? Do I want to be the Master or the Admin... h more Friday humor... I'm going to get my fiancé to brew a beer and call it the Configurator. Make it a fruity barleywine'ish stout! Thank you for your patience as I maneuver my way through the maze that is the new ITSM hell! Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ITSM 7.6.x - Roles - Admin vs Master / Config vs Master or Config +Master
I'm going to get my fiancé to brew a beer and call it the Configurator. Make it a fruity barleywine'ish stout! Sounds like the perfect companion to a Spaten Optimator (something it sounds like the ITSM installers could use...) Thad On Fri, Aug 12, 2011 at 9:30 AM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** Here is my question regarding Roles in the new ITSM. I have read the manual, but it isn’t as helpful as I would like it to be. If someone has the “Problem *Admin*” Role, do they need to have the “Problem *Master*” Role? Which role is the higher qualification “Request *Config*” or “Request * Master*” ? Do you only need one of them if you are going to do both configuration and work requests? Do I want to be the Master or the Admin… h more Friday humor… I'm going to get my fiancé to brew a beer and call it the Configurator. Make it a fruity barleywine'ish stout! Thank you for your patience as I maneuver my way through the maze that is the new ITSM hell! *Claire* _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
WWRUG11: More content on-line, Price changes next week.
The afternoon schedule is filling in, albeit the actual schedule of when topics are given will change. Take a look and see why this is a great place to be to learn how to maneuver through the ITSM Maze. It really isn't as bad as it seems at first, the sessions at the conference will make it clear. Go to www.wwrug11.com for the latest details. Don't forget there are some vendor specific tutorials on Monday (at a modest extra cost). Business Runs on I.T. , I.T. runs on BMC, Everyone Attends WWRUG. Thanks . Dan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.6.04 -- Installers (in general)
Patrick (and others), Snarkiness aside, could you elaborate more on the thought of creating your installers so they are not ALL or nothing? The current direction - based on feedback from the majority of BMC customers - is that customers do desire a consolidated installer for a solution. The requests have been to reduce the number of installers (as we did in AR System 7.5.00) and to create a method to install an entire solution through one installer (as we did with the Pre-configured Suite Stack Installer in 7.6.x). The next evolution for the ITSM Suite is what the Cloud Service Management (CSM) solution has done where there is an Install Planner that combines multiple components as well as enabling remote installation across several machines. The Install Planner does allow you to install sub-portions of the solution on appropriate systems - e.g. Install just the Mid-Tier on one machine or install just AR System/CMDB on a different machine, etc. The areas that we do need to improve would therefore be more around: 1. Ensuring that the installation runs successfully. Our perception is that a customer would be willing to wait an additional 20% longer for an install to complete if they had a near 100% chance of success. In other words, it's better to have one successful install take 8 hours than it is to have to redo a 4 hour install 3 times. 2. Ensure that if there is a failure, that the system immediately identifies it as a fatal situation either to the product being installed or a product to be installed in the future. 3. In addition, if there is a failure, enable the install to continue from near to the point it failed rather than having to start over from scratch. Assuming that these are addressed - would you still desire to have individual installers for all the products in a solution? Or would addressing the above remove the need for your granular baby-sitting of the install and thus enable you to press the 'go' button and walk away. Is there anything else around the installer that would be critical on your list of needs to have full confidence in the installer - both for fresh installs and for upgrades? Note that this is an informal conversation, so while I appreciate the feedback, the process of submitting RFEs would still need to be followed if there are any specific enhancements that one would want to be formally tracked and responses provided. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Friday, August 12, 2011 07:25 AM To: arslist@ARSLIST.ORG Subject: ARS 7.6.04 -- Installers (in general) ** Now I know I am not the Remedy Engineer designing these applications or their installers, however I have a thought! BMC: Would you all consider creating your installers so they are not ALL or nothing? Maybe make the installer so that it asks what you want to install, then another box that says force (otherwise it checks to see if it is already successfully installed already). The only reason I say this is one simple reason.. if the installer takes up to 12 - 24 hours to run, and you do not have direct access to he server itself (its console).. then your like me.. I login to a windows box co-located and do a CygWin or Reflection X and call the display back.. but if you have ANY form of security, then the an idle console (terminal service) is a kick off after so long.. 1 hour usually.. This is a frustrating to run an install of ITSM 2-4 times to make sure it finished. When if it had the checks or stages of some kind, then you would not have as much work to do, and you can continue where you left off.. Just wondering.. -- Patrick Zandi _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.6.04 -- Installers (in general)
The areas that we do need to improve would therefore be more around: 1. Ensuring that the installation runs successfully. Our perception is that a customer would be willing to wait an additional* 20% longer *for an install to complete if they had a near 100% chance of success. In other words, it’s better to have one successful install take 8 hours than it is to have to redo a 4 hour install 3 times. Super Successful is always a great idea.. but 20% more time? if you are running a GUI interface -- that has to projected across a WAN/ LAN in Xwin that is a bit tedious. I personally do not care for the GUI at all.. but if it was a Text screen that would be better with and occasional ...Working Installing X Installing Y... Configuring ... I actually need to do the silent install.. really... even if it was not pretty.. but worked IF the GUI is interrupted (HOT to me) I can start where I left off.. or nearby.. as stated below.. power goes out, boxes reboot ... This is admin, not customer interface... IMHO 2. Ensure that if there is a failure, that the system immediately identifies it as a fatal situation either to the product being installed or a product to be installed in the future. YES! : if a failure ask for the user to do something in pause mode... Like open a firewall port/ check oracle connection, I like it. 3. In addition, if there is a failure, enable the install to continue from near to the point it failed rather than having to start over from scratch. YES ! Assuming that these are addressed – would you still desire to have individual installers for all the products in a solution? Or would addressing the above remove the need for your granular “baby-sitting” of the install and thus enable you to press the ‘go’ button and walk away. YES! and I never requested or had the idea that the installed needs to be divided.. all one size is fine.. I mean some might want is smaller due to FTP up to the host, and sometimes X 2 to get it there is a hassle.. Is there anything else around the installer that would be critical on your list of needs to have full confidence in the installer – both for fresh installs and for upgrades? you could run a Verifier that says Yes --- the core is installed correctly (x, y, z, or even fine grain)... I do not care if the verifier is separate or not.. THANK YOU !!! -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.6.04 -- Installers (in general)
Ø but 20% more time? if you are running a GUI interface - To clarify, that's not 20% more time of you sitting at the screen. The goal is for you to sit at the screen for less time, press a button, and walk away. However, to point #1 (and your follow-up), the more automated work that we do to ensure that the installation/upgrade is successful (including post-install checks), the more time would be spent by the system itself doing the upgrade. The human doesn't have to participate more, but the computer needs to do more work to ensure that the human doesn't have to participate more. So the overall upgrade time from end-to-end could be increased, but the chance of success - and thus not having to do it over - would increased by a larger percentage. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Friday, August 12, 2011 11:07 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 -- Installers (in general) ** The areas that we do need to improve would therefore be more around: 1. Ensuring that the installation runs successfully. Our perception is that a customer would be willing to wait an additional 20% longer for an install to complete if they had a near 100% chance of success. In other words, it's better to have one successful install take 8 hours than it is to have to redo a 4 hour install 3 times. Super Successful is always a great idea.. but 20% more time? if you are running a GUI interface -- that has to projected across a WAN/ LAN in Xwin that is a bit tedious. I personally do not care for the GUI at all.. but if it was a Text screen that would be better with and occasional ...Working Installing X Installing Y... Configuring ... I actually need to do the silent install.. really... even if it was not pretty.. but worked IF the GUI is interrupted (HOT to me) I can start where I left off.. or nearby.. as stated below.. power goes out, boxes reboot ... This is admin, not customer interface... IMHO 2. Ensure that if there is a failure, that the system immediately identifies it as a fatal situation either to the product being installed or a product to be installed in the future. YES! : if a failure ask for the user to do something in pause mode... Like open a firewall port/ check oracle connection, I like it. 3. In addition, if there is a failure, enable the install to continue from near to the point it failed rather than having to start over from scratch. YES ! Assuming that these are addressed - would you still desire to have individual installers for all the products in a solution? Or would addressing the above remove the need for your granular baby-sitting of the install and thus enable you to press the 'go' button and walk away. YES! and I never requested or had the idea that the installed needs to be divided.. all one size is fine.. I mean some might want is smaller due to FTP up to the host, and sometimes X 2 to get it there is a hassle.. Is there anything else around the installer that would be critical on your list of needs to have full confidence in the installer - both for fresh installs and for upgrades? you could run a Verifier that says Yes --- the core is installed correctly (x, y, z, or even fine grain)... I do not care if the verifier is separate or not.. THANK YOU !!! -- Patrick Zandi _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.6.04 -- Installers (in general)
yes !! I dare not ask WHEN? but I will look forward.. to it.. On Fri, Aug 12, 2011 at 2:23 PM, Easter, David david_eas...@bmc.com wrote: ** **Ø **but 20% more time? if you are running a GUI interface – ** ** To clarify, that’s *not* 20% more time of you sitting at the screen. The goal is for you to sit at the screen for *less* time, press a button, and walk away. However, to point #1 (and your follow-up), the more automated work that we do to ensure that the installation/upgrade is successful (including post-install checks), the more time would be spent by the system itself doing the upgrade. The human doesn’t have to participate more, but the computer needs to do more work to ensure that the human *doesn’t* have to participate more. So the overall upgrade time from end-to-end could be increased, but the chance of success – and thus not having to do it over – would increased by a larger percentage. ** ** -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: BMC CMDB and Remedy positions in the DC area
Mike Campbell requested i add his contact information to this listing michael.campb...@devtechnology.com On Aug 11, 5:57 pm, michael campbell soup...@hotmail.com wrote: Dev Technology is looking for a Sr CMDB person, needs a TS-SSBI, Rockville, MD also need a Remedy ITSM developer, 3-5 years experience, with 7.5 experience, crystal city, VA Looking for a mid level develop in the Mechanicsburg, PA area also. great salaries, great 401k, beneifts. We are not a staffing company, these are positions we will be filling. mike .wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.6.04 -- Installers (in general)
Whatever happened to the good old (Unix) installs where you filled in the prompts as they came up - I know I'm old (fashioned) but I really don't need fancy - I need functional. I also don't really care for the computer doing my thinking / checking for me. I find it doesn't always properly interpret what I'm looking for / need. We don't do installs everyday - but we do have to support the products everyday - better QA on the product would be preferred over worrying about installs. But then again, I'm usually a bit off the beaten path. - Original Message - From: David Easter david_eas...@bmc.com To: arslist@ARSLIST.ORG Sent: Friday, August 12, 2011 1:19:09 PM Subject: Re: ARS 7.6.04 -- Installers (in general) ** Patrick (and others), Snarkiness aside, could you elaborate more on the thought of “ creating your installers so they are not ALL or nothing? “ The current direction – based on feedback from the majority of BMC customers – is that customers do desire a consolidated installer for a solution. The requests have been to reduce the number of installers (as we did in AR System 7.5.00) and to create a method to install an entire solution through one installer (as we did with the Pre-configured Suite Stack Installer in 7.6.x). The next evolution for the ITSM Suite is what the Cloud Service Management (CSM) solution has done where there is an Install Planner that combines multiple components as well as enabling remote installation across several machines. The Install Planner does allow you to install sub-portions of the solution on appropriate systems – e.g. Install just the Mid-Tier on one machine or install just AR System/CMDB on a different machine, etc. The areas that we do need to improve would therefore be more around: 1. Ensuring that the installation runs successfully. Our perception is that a customer would be willing to wait an additional 20% longer for an install to complete if they had a near 100% chance of success. In other words, it’s better to have one successful install take 8 hours than it is to have to redo a 4 hour install 3 times. 2. Ensure that if there is a failure, that the system immediately identifies it as a fatal situation either to the product being installed or a product to be installed in the future. 3. In addition, if there is a failure, enable the install to continue from near to the point it failed rather than having to start over from scratch. Assuming that these are addressed – would you still desire to have individual installers for all the products in a solution? Or would addressing the above remove the need for your granular “baby-sitting” of the install and thus enable you to press the ‘go’ button and walk away. Is there anything else around the installer that would be critical on your list of needs to have full confidence in the installer – both for fresh installs and for upgrades? Note that this is an informal conversation, so while I appreciate the feedback, the process of submitting RFEs would still need to be followed if there are any specific enhancements that one would want to be formally tracked and responses provided. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Friday, August 12, 2011 07:25 AM To: arslist@ARSLIST.ORG Subject: ARS 7.6.04 -- Installers (in general) ** Now I know I am not the Remedy Engineer designing these applications or their installers, however I have a thought! BMC: Would you all consider creating your installers so they are not ALL or nothing? Maybe make the installer so that it asks what you want to install, then another box that says force (otherwise it checks to see if it is already successfully installed already). The only reason I say this is one simple reason.. if the installer takes up to 12 - 24 hours to run, and you do not have direct access to he server itself (its console).. then your like me.. I login to a windows box co-located and do a CygWin or Reflection X and call the display back.. but if you have ANY form of security, then the an idle console (terminal service) is a kick off after so long.. 1 hour usually.. This is a frustrating to run an install of ITSM 2-4 times to make sure it finished. When if it had the checks or stages of some kind, then you would not have as much work to do, and you can continue where you left off.. Just wondering.. -- Patrick Zandi _attend WWRUG11
JOB: Crystal and .NET in Research Triangle Park, NC
Listers, A recruiter buddy of mine called today to inquire about the position below. I told him I would post it for him. If you're interested, please respond to mscha...@teksystems.com JOB SUMMARY: The Crystal Reports/Software Developer will primarily develop Crystal Reports utilizing MS Visual Studio, MS SQL Server, XML and in-house software platform. This developer will work closely with project managers, quality assurance engineers, business analysts, business users, release team and others within the corporate environment, so they must be a team player. The reports being generated are essentially mortgage borrower correspondences in a regulated environment, thus, the developer must be sharp, exacting and able to meet deadlines. This position also requires experience in writing code in Microsoft .NET (C# preferred) for some complex report requirements as well as unit tests for testing the reports. Occasional programming in other areas (web development, web services) might also be required. ESSENTIAL FUNCTIONS: 1. Design new software solutions utilizing MST software development practices. 2. Develop Crystal Reports for both web and windows environments utilizing Microsoft .NET (C#) and SQL Server 2005/2008. REQUIRED SKILLS AND ABILITIES: 1. At least 3 years experience using Crystal Reports 2. At least 3 years experience using Microsoft SQL Server (TSQL, ETL, and SSIS) 3. At least 1 years experience in Microsoft .NET environment (C#, ASP.Net, and TFS) 4. Experienced in relational data modeling principles and techniques 5. Designing reports that run in regulatory mission critical high volume settings 6. Ability to manage multiple projects and tasks simultaneously 7. Dedicated to completing assigned tasks on time 8. Excellent documentation, communication, interpersonal and time-management Experience in high volume batch processing design and support Experience in state and federal level compliance related projects Experience in financial lending industry Experience in mortgage servicing COMMUNICATION SKILLS: 1. Ability to effectively communicate with coworkers, peers, and management through written and verbal communication. 2. Ability to communicate with customers, internal departments, and other outside parties in a professional manner. Effectively communicate with business analysts, developers, and quality assurance staff in the resolution of technical problems MINIMUM QUALIFICATIONS: 1. 3 years related experience. 2. Bachelor's degree, preferably in Computer Science or a related field or equivalent experience. SPECIAL REQUIREMENTS: 1. Willing to work overtime, holidays and weekends as requested by management. ADDITIONAL NOTES: 1. No visa sponsorship is provided. 2. No relocation package is provided. Again, if you are interested in it, please respond to mscha...@teksystems.com. I'm just posting it for Mike. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.govmailto:jennifer.me...@nc.gov http://its.state.nc.ushttp://its.state.nc.us/ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.6.04 -- Installers (in general)
Those command-line installs are really nice, but I think BMC is moving toward GUI-based installers to look and feel more like MicroSnark products for those unfamiliar with command-line environments. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Friday, August 12, 2011 4:52 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 -- Installers (in general) Whatever happened to the good old (Unix) installs where you filled in the prompts as they came up - I know I'm old (fashioned) but I really don't need fancy - I need functional. I also don't really care for the computer doing my thinking / checking for me. I find it doesn't always properly interpret what I'm looking for / need. We don't do installs everyday - but we do have to support the products everyday - better QA on the product would be preferred over worrying about installs. But then again, I'm usually a bit off the beaten path. - Original Message - From: David Easter david_eas...@bmc.com To: arslist@ARSLIST.ORG Sent: Friday, August 12, 2011 1:19:09 PM Subject: Re: ARS 7.6.04 -- Installers (in general) ** Patrick (and others), Snarkiness aside, could you elaborate more on the thought of “ creating your installers so they are not ALL or nothing? “ The current direction – based on feedback from the majority of BMC customers – is that customers do desire a consolidated installer for a solution. The requests have been to reduce the number of installers (as we did in AR System 7.5.00) and to create a method to install an entire solution through one installer (as we did with the Pre-configured Suite Stack Installer in 7.6.x). The next evolution for the ITSM Suite is what the Cloud Service Management (CSM) solution has done where there is an Install Planner that combines multiple components as well as enabling remote installation across several machines. The Install Planner does allow you to install sub-portions of the solution on appropriate systems – e.g. Install just the Mid-Tier on one machine or install just AR System/CMDB on a different machine, etc. The areas that we do need to improve would therefore be more around: 1.Ensuring that the installation runs successfully. Our perception is that a customer would be willing to wait an additional 20% longer for an install to complete if they had a near 100% chance of success. In other words, it’s better to have one successful install take 8 hours than it is to have to redo a 4 hour install 3 times. 2.Ensure that if there is a failure, that the system immediately identifies it as a fatal situation either to the product being installed or a product to be installed in the future. 3.In addition, if there is a failure, enable the install to continue from near to the point it failed rather than having to start over from scratch. Assuming that these are addressed – would you still desire to have individual installers for all the products in a solution? Or would addressing the above remove the need for your granular “baby-sitting” of the install and thus enable you to press the ‘go’ button and walk away. Is there anything else around the installer that would be critical on your list of needs to have full confidence in the installer – both for fresh installs and for upgrades? Note that this is an informal conversation, so while I appreciate the feedback, the process of submitting RFEs would still need to be followed if there are any specific enhancements that one would want to be formally tracked and responses provided. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Friday, August 12, 2011 07:25 AM To: arslist@ARSLIST.ORG Subject: ARS 7.6.04 -- Installers (in general) ** Now I know I am not the Remedy Engineer designing these applications or their installers, however I have a thought! BMC: Would you all consider creating your installers so they are not ALL or nothing? Maybe make the installer so that it asks what you want to install, then another box that says force (otherwise it checks to see if it is already successfully installed already). The only reason I say this is one simple reason.. if the installer takes up to 12 - 24 hours to run, and you do not have direct access to he server itself (its console).. then your like me.. I login to a windows box co-located and do a CygWin or Reflection X and call the display back.. but if
Re: ARS 7.6.04 -- Installers (in general)
So if one company frustrates us, they all should? - Original Message - From: Jennifer L Meyer jennifer.me...@nc.gov To: arslist@ARSLIST.ORG Sent: Friday, August 12, 2011 4:57:18 PM Subject: Re: ARS 7.6.04 -- Installers (in general) Those command-line installs are really nice, but I think BMC is moving toward GUI-based installers to look and feel more like MicroSnark products for those unfamiliar with command-line environments. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Friday, August 12, 2011 4:52 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 -- Installers (in general) Whatever happened to the good old (Unix) installs where you filled in the prompts as they came up - I know I'm old (fashioned) but I really don't need fancy - I need functional. I also don't really care for the computer doing my thinking / checking for me. I find it doesn't always properly interpret what I'm looking for / need. We don't do installs everyday - but we do have to support the products everyday - better QA on the product would be preferred over worrying about installs. But then again, I'm usually a bit off the beaten path. - Original Message - From: David Easter david_eas...@bmc.com To: arslist@ARSLIST.ORG Sent: Friday, August 12, 2011 1:19:09 PM Subject: Re: ARS 7.6.04 -- Installers (in general) ** Patrick (and others), Snarkiness aside, could you elaborate more on the thought of “ creating your installers so they are not ALL or nothing? “ The current direction – based on feedback from the majority of BMC customers – is that customers do desire a consolidated installer for a solution. The requests have been to reduce the number of installers (as we did in AR System 7.5.00) and to create a method to install an entire solution through one installer (as we did with the Pre-configured Suite Stack Installer in 7.6.x). The next evolution for the ITSM Suite is what the Cloud Service Management (CSM) solution has done where there is an Install Planner that combines multiple components as well as enabling remote installation across several machines. The Install Planner does allow you to install sub-portions of the solution on appropriate systems – e.g. Install just the Mid-Tier on one machine or install just AR System/CMDB on a different machine, etc. The areas that we do need to improve would therefore be more around: 1.Ensuring that the installation runs successfully. Our perception is that a customer would be willing to wait an additional 20% longer for an install to complete if they had a near 100% chance of success. In other words, it’s better to have one successful install take 8 hours than it is to have to redo a 4 hour install 3 times. 2.Ensure that if there is a failure, that the system immediately identifies it as a fatal situation either to the product being installed or a product to be installed in the future. 3.In addition, if there is a failure, enable the install to continue from near to the point it failed rather than having to start over from scratch. Assuming that these are addressed – would you still desire to have individual installers for all the products in a solution? Or would addressing the above remove the need for your granular “baby-sitting” of the install and thus enable you to press the ‘go’ button and walk away. Is there anything else around the installer that would be critical on your list of needs to have full confidence in the installer – both for fresh installs and for upgrades? Note that this is an informal conversation, so while I appreciate the feedback, the process of submitting RFEs would still need to be followed if there are any specific enhancements that one would want to be formally tracked and responses provided. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Friday, August 12, 2011 07:25 AM To: arslist@ARSLIST.ORG Subject: ARS 7.6.04 -- Installers (in general) ** Now I know I am not the Remedy Engineer designing these applications or their installers, however I have a thought! BMC: Would you all consider creating your installers so they are not ALL or nothing? Maybe make the installer so that it asks what you want to install, then another box that says force (otherwise it checks to see if it is already successfully installed already). The only reason I say this is one simple reason.. if the
Re: ARS 7.6.04 -- Installers (in general)
They're just responding to the market. The command line intimidates most folks. Even the CEO if IBM once said he couldn't see computers in people's homes. The graphical interface appeals to the masses. Doesn't mean it's better, just easier, for the masses, that is. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Friday, August 12, 2011 4:59 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 -- Installers (in general) So if one company frustrates us, they all should? - Original Message - From: Jennifer L Meyer jennifer.me...@nc.gov To: arslist@ARSLIST.ORG Sent: Friday, August 12, 2011 4:57:18 PM Subject: Re: ARS 7.6.04 -- Installers (in general) Those command-line installs are really nice, but I think BMC is moving toward GUI-based installers to look and feel more like MicroSnark products for those unfamiliar with command-line environments. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Friday, August 12, 2011 4:52 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 -- Installers (in general) E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.6.04 -- Installers (in general)
Just irritates us old geezers. Guess I need to head to retirement pretty soon! - Original Message - From: Jennifer L Meyer jennifer.me...@nc.gov To: arslist@ARSLIST.ORG Sent: Friday, August 12, 2011 5:06:50 PM Subject: Re: ARS 7.6.04 -- Installers (in general) They're just responding to the market. The command line intimidates most folks. Even the CEO if IBM once said he couldn't see computers in people's homes. The graphical interface appeals to the masses. Doesn't mean it's better, just easier, for the masses, that is. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Friday, August 12, 2011 4:59 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 -- Installers (in general) So if one company frustrates us, they all should? - Original Message - From: Jennifer L Meyer jennifer.me...@nc.gov To: arslist@ARSLIST.ORG Sent: Friday, August 12, 2011 4:57:18 PM Subject: Re: ARS 7.6.04 -- Installers (in general) Those command-line installs are really nice, but I think BMC is moving toward GUI-based installers to look and feel more like MicroSnark products for those unfamiliar with command-line environments. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Friday, August 12, 2011 4:52 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 -- Installers (in general) E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.6.04 -- Installers (in general)
I think it's the functionality those installers gave. Not the fact it was a script or no GUI. For example, you could pick out the errors a bit more easier I think and you could run it from a certain point again. Would be nice to just get those bits in the GUI installers I guess. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: 12 August 2011 22:18 To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 -- Installers (in general) Just irritates us old geezers. Guess I need to head to retirement pretty soon! - Original Message - From: Jennifer L Meyer jennifer.me...@nc.gov To: arslist@ARSLIST.ORG Sent: Friday, August 12, 2011 5:06:50 PM Subject: Re: ARS 7.6.04 -- Installers (in general) They're just responding to the market. The command line intimidates most folks. Even the CEO if IBM once said he couldn't see computers in people's homes. The graphical interface appeals to the masses. Doesn't mean it's better, just easier, for the masses, that is. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Friday, August 12, 2011 4:59 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 -- Installers (in general) So if one company frustrates us, they all should? - Original Message - From: Jennifer L Meyer jennifer.me...@nc.gov To: arslist@ARSLIST.ORG Sent: Friday, August 12, 2011 4:57:18 PM Subject: Re: ARS 7.6.04 -- Installers (in general) Those command-line installs are really nice, but I think BMC is moving toward GUI-based installers to look and feel more like MicroSnark products for those unfamiliar with command-line environments. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Friday, August 12, 2011 4:52 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 -- Installers (in general) E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.6.04 -- Installers (in general)
It seems the goal is to make it easy enough a chicken can click the button. There is a balance between form and function. From one extreme to the other it seems things have gone. I too miss the command line installer. Meyer, Jennifer L jennifer.me...@nc.gov wrote: Those command-line installs are really nice, but I think BMC is moving toward GUI-based installers to look and feel more like MicroSnark products for those unfamiliar with command-line environments. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Friday, August 12, 2011 4:52 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 -- Installers (in general) Whatever happened to the good old (Unix) installs where you filled in the prompts as they came up - I know I'm old (fashioned) but I really don't need fancy - I need functional. I also don't really care for the computer doing my thinking / checking for me. I find it doesn't always properly interpret what I'm looking for / need. We don't do installs everyday - but we do have to support the products everyday - better QA on the product would be preferred over worrying about installs. But then again, I'm usually a bit off the beaten path. - Original Message - From: David Easter david_eas...@bmc.com To: arslist@ARSLIST.ORG Sent: Friday, August 12, 2011 1:19:09 PM Subject: Re: ARS 7.6.04 -- Installers (in general) ** Patrick (and others), Snarkiness aside, could you elaborate more on the thought of “ creating your installers so they are not ALL or nothing? “ The current direction – based on feedback from the majority of BMC customers – is that customers do desire a consolidated installer for a solution. The requests have been to reduce the number of installers (as we did in AR System 7.5.00) and to create a method to install an entire solution through one installer (as we did with the Pre-configured Suite Stack Installer in 7.6.x). The next evolution for the ITSM Suite is what the Cloud Service Management (CSM) solution has done where there is an Install Planner that combines multiple components as well as enabling remote installation across several machines. The Install Planner does allow you to install sub-portions of the solution on appropriate systems – e.g. Install just the Mid-Tier on one machine or install just AR System/CMDB on a different machine, etc. The areas that we do need to improve would therefore be more around: 1.Ensuring that the installation runs successfully. Our perception is that a customer would be willing to wait an additional 20% longer for an install to complete if they had a near 100% chance of success. In other words, it’s better to have one successful install take 8 hours than it is to have to redo a 4 hour install 3 times. 2.Ensure that if there is a failure, that the system immediately identifies it as a fatal situation either to the product being installed or a product to be installed in the future. 3.In addition, if there is a failure, enable the install to continue from near to the point it failed rather than having to start over from scratch. Assuming that these are addressed – would you still desire to have individual installers for all the products in a solution? Or would addressing the above remove the need for your granular “baby-sitting” of the install and thus enable you to press the ‘go’ button and walk away. Is there anything else around the installer that would be critical on your list of needs to have full confidence in the installer – both for fresh installs and for upgrades? Note that this is an informal conversation, so while I appreciate the feedback, the process of submitting RFEs would still need to be followed if there are any specific enhancements that one would want to be formally tracked and responses provided. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Friday, August 12, 2011 07:25 AM To: arslist@ARSLIST.ORG Subject: ARS 7.6.04 -- Installers (in general) ** Now I know I am not the Remedy Engineer designing these applications or their installers, however I have a thought! BMC: Would you all consider creating your installers so they are not ALL or nothing? Maybe make the installer so that it asks what you want to install, then another box that says force (otherwise it checks to see if it is already successfully installed already). The only reason
Re: ARS 7.6.04 -- Installers (in general)
To me - it's the GUI - I'm an old DOS guy - When you get to my age it's all about the functionality - not the appearance. - Original Message - From: Danny Kellett danny.kell...@strategicworkflow.com To: arslist@ARSLIST.ORG Sent: Friday, August 12, 2011 5:38:14 PM Subject: Re: ARS 7.6.04 -- Installers (in general) I think it's the functionality those installers gave. Not the fact it was a script or no GUI. For example, you could pick out the errors a bit more easier I think and you could run it from a certain point again. Would be nice to just get those bits in the GUI installers I guess. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: 12 August 2011 22:18 To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 -- Installers (in general) Just irritates us old geezers. Guess I need to head to retirement pretty soon! - Original Message - From: Jennifer L Meyer jennifer.me...@nc.gov To: arslist@ARSLIST.ORG Sent: Friday, August 12, 2011 5:06:50 PM Subject: Re: ARS 7.6.04 -- Installers (in general) They're just responding to the market. The command line intimidates most folks. Even the CEO if IBM once said he couldn't see computers in people's homes. The graphical interface appeals to the masses. Doesn't mean it's better, just easier, for the masses, that is. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Friday, August 12, 2011 4:59 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 -- Installers (in general) So if one company frustrates us, they all should? - Original Message - From: Jennifer L Meyer jennifer.me...@nc.gov To: arslist@ARSLIST.ORG Sent: Friday, August 12, 2011 4:57:18 PM Subject: Re: ARS 7.6.04 -- Installers (in general) Those command-line installs are really nice, but I think BMC is moving toward GUI-based installers to look and feel more like MicroSnark products for those unfamiliar with command-line environments. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Friday, August 12, 2011 4:52 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 -- Installers (in general) E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.6.04 -- Installers (in general)
Guess that would make sense if we were being replaced by Chickens. - Original Message - From: Axton axton.gr...@gmail.com To: arslist@ARSLIST.ORG Sent: Friday, August 12, 2011 5:41:12 PM Subject: Re: ARS 7.6.04 -- Installers (in general) It seems the goal is to make it easy enough a chicken can click the button. There is a balance between form and function. From one extreme to the other it seems things have gone. I too miss the command line installer. Meyer, Jennifer L jennifer.me...@nc.gov wrote: Those command-line installs are really nice, but I think BMC is moving toward GUI-based installers to look and feel more like MicroSnark products for those unfamiliar with command-line environments. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Friday, August 12, 2011 4:52 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 -- Installers (in general) Whatever happened to the good old (Unix) installs where you filled in the prompts as they came up - I know I'm old (fashioned) but I really don't need fancy - I need functional. I also don't really care for the computer doing my thinking / checking for me. I find it doesn't always properly interpret what I'm looking for / need. We don't do installs everyday - but we do have to support the products everyday - better QA on the product would be preferred over worrying about installs. But then again, I'm usually a bit off the beaten path. - Original Message - From: David Easter david_eas...@bmc.com To: arslist@ARSLIST.ORG Sent: Friday, August 12, 2011 1:19:09 PM Subject: Re: ARS 7.6.04 -- Installers (in general) ** Patrick (and others), Snarkiness aside, could you elaborate more on the thought of “ creating your installers so they are not ALL or nothing? “ The current direction – based on feedback from the majority of BMC customers – is that customers do desire a consolidated installer for a solution. The requests have been to reduce the number of installers (as we did in AR System 7.5.00) and to create a method to install an entire solution through one installer (as we did with the Pre-configured Suite Stack Installer in 7.6.x). The next evolution for the ITSM Suite is what the Cloud Service Management (CSM) solution has done where there is an Install Planner that combines multiple components as well as enabling remote installation across several machines. The Install Planner does allow you to install sub-portions of the solution on appropriate systems – e.g. Install just the Mid-Tier on one machine or install just AR System/CMDB on a different machine, etc. The areas that we do need to improve would therefore be more around: 1.Ensuring that the installation runs successfully. Our perception is that a customer would be willing to wait an additional 20% longer for an install to complete if they had a near 100% chance of success. In other words, it’s better to have one successful install take 8 hours than it is to have to redo a 4 hour install 3 times. 2.Ensure that if there is a failure, that the system immediately identifies it as a fatal situation either to the product being installed or a product to be installed in the future. 3.In addition, if there is a failure, enable the install to continue from near to the point it failed rather than having to start over from scratch. Assuming that these are addressed – would you still desire to have individual installers for all the products in a solution? Or would addressing the above remove the need for your granular “baby-sitting” of the install and thus enable you to press the ‘go’ button and walk away. Is there anything else around the installer that would be critical on your list of needs to have full confidence in the installer – both for fresh installs and for upgrades? Note that this is an informal conversation, so while I appreciate the feedback, the process of submitting RFEs would still need to be followed if there are any specific enhancements that one would want to be formally tracked and responses provided. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Friday, August 12, 2011 07:25 AM To: arslist@ARSLIST.ORG Subject: ARS 7.6.04 -- Installers (in general) ** Now I know I am not the Remedy Engineer designing these applications or their installers, however I have a thought! BMC: Would you all consider
Re: ARS 7.6.04 -- Installers (in general)
It's worse - we're being replaced by the Cloud! Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Friday, August 12, 2011 4:50 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 -- Installers (in general) Guess that would make sense if we were being replaced by Chickens. - Original Message - From: Axton axton.gr...@gmail.com To: arslist@ARSLIST.ORG Sent: Friday, August 12, 2011 5:41:12 PM Subject: Re: ARS 7.6.04 -- Installers (in general) It seems the goal is to make it easy enough a chicken can click the button. There is a balance between form and function. From one extreme to the other it seems things have gone. I too miss the command line installer. Meyer, Jennifer L jennifer.me...@nc.gov wrote: Those command-line installs are really nice, but I think BMC is moving toward GUI-based installers to look and feel more like MicroSnark products for those unfamiliar with command-line environments. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Friday, August 12, 2011 4:52 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 -- Installers (in general) Whatever happened to the good old (Unix) installs where you filled in the prompts as they came up - I know I'm old (fashioned) but I really don't need fancy - I need functional. I also don't really care for the computer doing my thinking / checking for me. I find it doesn't always properly interpret what I'm looking for / need. We don't do installs everyday - but we do have to support the products everyday - better QA on the product would be preferred over worrying about installs. But then again, I'm usually a bit off the beaten path. - Original Message - From: David Easter david_eas...@bmc.com To: arslist@ARSLIST.ORG Sent: Friday, August 12, 2011 1:19:09 PM Subject: Re: ARS 7.6.04 -- Installers (in general) ** Patrick (and others), Snarkiness aside, could you elaborate more on the thought of creating your installers so they are not ALL or nothing? The current direction - based on feedback from the majority of BMC customers - is that customers do desire a consolidated installer for a solution. The requests have been to reduce the number of installers (as we did in AR System 7.5.00) and to create a method to install an entire solution through one installer (as we did with the Pre-configured Suite Stack Installer in 7.6.x).The next evolution for the ITSM Suite is what the Cloud Service Management (CSM) solution has done where there is an Install Planner that combines multiple components as well as enabling remote installation across several machines. The Install Planner does allow you to install sub-portions of the solution on appropriate systems - e.g. Install just the Mid-Tier on one machine or install just AR System/CMDB on a different machine, etc. The areas that we do need to improve would therefore be more around: 1.Ensuring that the installation runs successfully. Our perception is that a customer would be willing to wait an additional 20% longer for an install to complete if they had a near 100% chance of success. In other words, it's better to have one successful install take 8 hours than it is to have to redo a 4 hour install 3 times. 2.Ensure that if there is a failure, that the system immediately identifies it as a fatal situation either to the product being installed or a product to be installed in the future. 3.In addition, if there is a failure, enable the install to continue from near to the point it failed rather than having to start over from scratch. Assuming that these are addressed - would you still desire to have individual installers for all the products in a solution? Or would addressing the above remove the need for your granular baby-sitting of the install and thus enable you to press the 'go' button and walk away. Is there anything else around the installer that would be critical on your list of needs to have full confidence in the installer - both for fresh installs and for upgrades? Note that this is an informal conversation, so while I appreciate the feedback, the process of submitting RFEs would still need to be followed if there are any specific enhancements that one would want to be formally tracked and responses provided. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion
SRM 7.6.02 Entitlement
We have a requirement to create an entitlement group for our IT Staff to view specific SRDs available only to IT. We have approximately around 2500+ users designated as IT personnel. Is there a way to bulk upload those user in the IT Staff Entitlement group we created? I created workflow to mimic exactly what happens when you manually add someone to the group, but for some reason, the record in the User form does not get updated with the Entitlement group. I was wondering if anyone has come across similar requirement or need to do something like that? Any thoughts would be highly appreciated. Thanks, Moe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: SRM 7.6.02 Entitlement
Review the DMT since you will need to have the login ID and the group this may work. -Original Message- From: Gmail moe.abdela...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Fri, Aug 12, 2011 7:13 pm Subject: SRM 7.6.02 Entitlement ** We have a requirement to create an entitlement group for our IT Staff to view specific SRDs available only to IT. We have approximately around 2500+ users designated as IT personnel. Is there a way to bulk upload those user in the IT Staff Entitlement group we created? I created workflow to mimic exactly what happens when you manually add someone to the group, but for some reason, the record in the User form does not get updated with the Entitlement group. I was wondering if anyone has come across similar requirement or need to do something like that? Any thoughts would be highly appreciated. Thanks, Moe _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: SRM 7.6.02 Entitlement
Can you not do entitlement based on the org or department? Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gmail Sent: Friday, August 12, 2011 6:14 PM To: arslist@ARSLIST.ORG Subject: SRM 7.6.02 Entitlement We have a requirement to create an entitlement group for our IT Staff to view specific SRDs available only to IT. We have approximately around 2500+ users designated as IT personnel. Is there a way to bulk upload those user in the IT Staff Entitlement group we created? I created workflow to mimic exactly what happens when you manually add someone to the group, but for some reason, the record in the User form does not get updated with the Entitlement group. I was wondering if anyone has come across similar requirement or need to do something like that? Any thoughts would be highly appreciated. Thanks, Moe _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ /prefont face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.brpre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Run If check for a Diary field
Sorry it took so long to get back on this. I just assumed it would work since it seems so logical, but it does not. No errors, just no data showing up in my temporary field. I also tried LENGTHC($field$) and that didn't work either. Just stays blank. Any other suggestions? Curt A. Schryver Action Request System Administrator TE Connectivity 717-810-2109 tel 717-810-2124 fax cschry...@te.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, August 02, 2011 4:25 PM To: arslist@ARSLIST.ORG Subject: Re: Run If check for a Diary field ** Do a setfields from the current record into a 0 length hidden char field, then run a != $NULL$ against that. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Schryver, Curt Sent: Tuesday, August 02, 2011 2:01 PM To: arslist@ARSLIST.ORG Subject: Run If check for a Diary field ** Hope this isn't TOO much of a silly question, but I can't seem to figure it out. I want to display more of an indicator that there is data in a Diary field than the built-in there is writing or there isn't writing in the little book icon. Using 'Diary field' != $NULL$ doesn't work in the Run If check - it always resolves that it's Null. Is there some way to determine that there is data in a Diary field? Curt A. Schryver Action Request System Administrator TE Connectivity 717-810-2109 tel 717-810-2124 fax cschry...@te.commailto:cschry...@te.com 100 AMP Drive MS 161-043 Harrisburg, PA 17105 [cid:image001.png@01CC5929.3DA5D0B0]http://www.te.com/ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are inline: image001.png
Re: Run If check for a Diary field
This might be a silly answer if you've already tried, but what about 'Diary field' != Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ | 972.431.1518 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Schryver, Curt Sent: Friday, August 12, 2011 6:58 PM To: arslist@ARSLIST.ORG Subject: Re: Run If check for a Diary field Sorry it took so long to get back on this. I just assumed it would work since it seems so logical, but it does not. No errors, just no data showing up in my temporary field. I also tried LENGTHC($field$) and that didn't work either. Just stays blank. Any other suggestions? Curt A. Schryver Action Request System Administrator TE Connectivity 717-810-2109 tel 717-810-2124 fax cschry...@te.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, August 02, 2011 4:25 PM To: arslist@ARSLIST.ORG Subject: Re: Run If check for a Diary field ** Do a setfields from the current record into a 0 length hidden char field, then run a != $NULL$ against that. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Schryver, Curt Sent: Tuesday, August 02, 2011 2:01 PM To: arslist@ARSLIST.ORG Subject: Run If check for a Diary field ** Hope this isn't TOO much of a silly question, but I can't seem to figure it out. I want to display more of an indicator that there is data in a Diary field than the built-in there is writing or there isn't writing in the little book icon. Using 'Diary field' != $NULL$ doesn't work in the Run If check - it always resolves that it's Null. Is there some way to determine that there is data in a Diary field? Curt A. Schryver Action Request System Administrator TE Connectivity 717-810-2109 tel 717-810-2124 fax cschry...@te.com 100 AMP Drive MS 161-043 Harrisburg, PA 17105 http://www.te.com/ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ /prefont face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.brpre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are image002.jpg
Re: Run If check for a Diary field
I think this was already replied to correctly earlier. Diary fields, when referenced in qualifications only reference transaction data. To see if there are previous entries in a Diary field, simply set a DO integer field from direct SQL. For example, in field diary_field in table mytable with field '1' named request_id and field xxx being a DO integer with change off: select length(diary_field) from mytable where request_id = $request_id$ set field xxx with that value ($1$). Then, if xxx contains 0, no previous data in a diary field. Else, previous data exists in that field. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email:mailto:ben.cher...@softwaretoolhouse.com Ben.Chernys _AT_ softwaretoolhouse.com Web: http://www.softwaretoolhouse.com www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: August-12-11 18:01 To: arslist@ARSLIST.ORG Subject: Re: Run If check for a Diary field ** This might be a silly answer if you've already tried, but what about 'Diary field' != Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ | 972.431.1518 _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Schryver, Curt Sent: Friday, August 12, 2011 6:58 PM To: arslist@ARSLIST.ORG Subject: Re: Run If check for a Diary field Sorry it took so long to get back on this. I just assumed it would work since it seems so logical, but it does not. No errors, just no data showing up in my temporary field. I also tried LENGTHC($field$) and that didn't work either. Just stays blank. Any other suggestions? Curt A. Schryver Action Request System Administrator TE Connectivity 717-810-2109 tel 717-810-2124 fax cschry...@te.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, August 02, 2011 4:25 PM To: arslist@ARSLIST.ORG Subject: Re: Run If check for a Diary field ** Do a setfields from the current record into a 0 length hidden char field, then run a != $NULL$ against that. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Schryver, Curt Sent: Tuesday, August 02, 2011 2:01 PM To: arslist@ARSLIST.ORG Subject: Run If check for a Diary field ** Hope this isn't TOO much of a silly question, but I can't seem to figure it out. I want to display more of an indicator that there is data in a Diary field than the built-in there is writing or there isn't writing in the little book icon. Using 'Diary field' != $NULL$ doesn't work in the Run If check - it always resolves that it's Null. Is there some way to determine that there is data in a Diary field? Curt A. Schryver Action Request System Administrator TE Connectivity 717-810-2109 tel 717-810-2124 fax cschry...@te.com 100 AMP Drive MS 161-043 Harrisburg, PA 17105 http://www.te.com/ Description: Logo for emails _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are image001.jpg
