Re: Error when save form in 7.6.04 SP2
Dears, We use IE8, is it supported..??, also this problem occurs on Client. Please help. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Monday, July 02, 2012 9:32 PM To: arslist@ARSLIST.ORG Subject: Re: Error when save form in 7.6.04 SP2 ** Hi Mahmoud, I have seen similar errors using Chrome. Since Chrome is not a supported browser I did not try to find a solution; just switched to a supported browser. Jason On Sun, Jul 1, 2012 at 7:15 AM, Mahmoud Mahdy-Mohamed mahmoud.mahdy-moha...@vodafone.commailto:mahmoud.mahdy-moha...@vodafone.com wrote: ** Dears, Please help as I face the attached error when I try to modify any field value in the form and save it. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/ * _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: rrrChive with the CMDB
One more thing!
If you are copying data from ARX to a join-form, transfertype=SYNCTOTARGET
would not work. I suggest you refrain from anything but transfertype=COPY.
Best Regards - Misi, RRR AB, http://rrr.se
Hi,
Sorry, I should have spotted this before...
The source server is set to DIR, meaning a directory with ARX-files,
right?
I would suspect that the ARX-file uses the database names of the fields,
so you have to specify those in lieu of labels.
Please give us the first 5 lines of the ARX-file in question!
The error does not come from the AR Server, it comes from the
RRR|Chive-server-simulator parsing the ARX-file...
Best Regards - Misi, RRR AB, http://rrr.se
Hi List,
Trying to export CMDB data with rrrChive. Anyone tried or had issues
with
this?
I have a qual: ('Company' = Bluechip) AND ('400127400' = BMC.ASSET)
AND ('400079600' = BMC_COMPUTERSYSTEM)
But I get this:
ARLoadARQualifierStruct(server=DIR, form=BMC.CORE:BMC_ComputerSystem,
qual=('Company' = Bluechip) AND ('400127400' = BMC.ASSET) AND
('400079600' = BMC_COMPUTERSYSTEM))
API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details
ARStatusList: contains 1 messages
Number: ARERR 666001
Message: Could not find field.
Append: BMC.CORE:BMC_ComputerSystem:('Company' = Bluechip) :Company
I have tried with the field id too of: 11 but still the same.
The field is on the join form of computer system. Is there a problem
with
joins and rrrChive?
Anyway, just thought I would ask.
Thanks
Danny
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: rrrChive with the CMDB
Hi Carl,
At the moment this is just an export and therefore just exporting to an
ARX file. But thanks for the reply.
Nice licensing product by the way!
Kind regards
Danny
Hi Danny,
have you tried on the Base Element form (same for Base Relationship)?
I would think you would have issues with importing to the join.
Cheers
Carl
http://www.missingpiecessoftware.com/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett
Sent: 02 July 2012 11:33
To: arslist@ARSLIST.ORG
Subject: rrrChive with the CMDB
Hi List,
Trying to export CMDB data with rrrChive. Anyone tried or had issues with
this?
I have a qual: ('Company' = Bluechip) AND ('400127400' = BMC.ASSET)
AND ('400079600' = BMC_COMPUTERSYSTEM)
But I get this:
ARLoadARQualifierStruct(server=DIR, form=BMC.CORE:BMC_ComputerSystem,
qual=('Company' = Bluechip) AND ('400127400' = BMC.ASSET) AND
('400079600' = BMC_COMPUTERSYSTEM))
API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details
ARStatusList: contains 1 messages
Number: ARERR 666001
Message: Could not find field.
Append: BMC.CORE:BMC_ComputerSystem:('Company' = Bluechip) :Company
I have tried with the field id too of: 11 but still the same.
The field is on the join form of computer system. Is there a problem with
joins and rrrChive?
Anyway, just thought I would ask.
Thanks
Danny
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: rrrChive with the CMDB
Hi Misi,
Thanks for the reply and the free tool.
I was using this to get the CMDB data to an ARX file really and was
puzzelled by the ARAPI call not thinking there is a Company field on the
join. But it you dont support it then I will follow Carls recommendation
and go from the base forms.
thanks
Danny
Hi,
RRR|Chive is designed to work with Regular forms only. Join forms does not
work.
Loading the qualifier should work though, so problems would come later.
We have no plans of adding join form functionality to RRR|Chive, as it is
a low level data transfer tool, and a join form always brings it data from
one or more regular forms.
The solution would be as Carl suggests - go for the core form instead.
I guess there should be an earlier check and ERROR about join forms in
RRR|Chive though...
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
Hi Danny,
have you tried on the Base Element form (same for Base Relationship)?
I would think you would have issues with importing to the join.
Cheers
Carl
http://www.missingpiecessoftware.com/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett
Sent: 02 July 2012 11:33
To: arslist@ARSLIST.ORG
Subject: rrrChive with the CMDB
Hi List,
Trying to export CMDB data with rrrChive. Anyone tried or had issues
with
this?
I have a qual: ('Company' = Bluechip) AND ('400127400' = BMC.ASSET)
AND ('400079600' = BMC_COMPUTERSYSTEM)
But I get this:
ARLoadARQualifierStruct(server=DIR, form=BMC.CORE:BMC_ComputerSystem,
qual=('Company' = Bluechip) AND ('400127400' = BMC.ASSET) AND
('400079600' = BMC_COMPUTERSYSTEM))
API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details
ARStatusList: contains 1 messages
Number: ARERR 666001
Message: Could not find field.
Append: BMC.CORE:BMC_ComputerSystem:('Company' = Bluechip) :Company
I have tried with the field id too of: 11 but still the same.
The field is on the join form of computer system. Is there a problem
with
joins and rrrChive?
Anyway, just thought I would ask.
Thanks
Danny
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: rrrChive with the CMDB
Hi,
Yes, but if you have transfertype=SYNCTOTARGET, it tries to perform the
same search in the ARX-file as it does against the server. And this may
not be possible if the ARX-file has not been created yet...
So the first time you export to ARX-files, use the transfertype=COPY.
Best Regards - Misi, RRR AB, http://rrr.se
Hi Carl,
At the moment this is just an export and therefore just exporting to an
ARX file. But thanks for the reply.
Nice licensing product by the way!
Kind regards
Danny
Hi Danny,
have you tried on the Base Element form (same for Base Relationship)?
I would think you would have issues with importing to the join.
Cheers
Carl
http://www.missingpiecessoftware.com/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett
Sent: 02 July 2012 11:33
To: arslist@ARSLIST.ORG
Subject: rrrChive with the CMDB
Hi List,
Trying to export CMDB data with rrrChive. Anyone tried or had issues
with
this?
I have a qual: ('Company' = Bluechip) AND ('400127400' = BMC.ASSET)
AND ('400079600' = BMC_COMPUTERSYSTEM)
But I get this:
ARLoadARQualifierStruct(server=DIR, form=BMC.CORE:BMC_ComputerSystem,
qual=('Company' = Bluechip) AND ('400127400' = BMC.ASSET) AND
('400079600' = BMC_COMPUTERSYSTEM))
API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details
ARStatusList: contains 1 messages
Number: ARERR 666001
Message: Could not find field.
Append: BMC.CORE:BMC_ComputerSystem:('Company' = Bluechip) :Company
I have tried with the field id too of: 11 but still the same.
The field is on the join form of computer system. Is there a problem
with
joins and rrrChive?
Anyway, just thought I would ask.
Thanks
Danny
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
JOB: Norcross, GA Remedy Administrator
Remedy Administrator Position Description The Remedy Administrator will be one of two resources responsible for the installation, administration and maintenance of the Remedy ITSM platform components including ARS base and Remedy mid-tier. The individual will be responsible for producing and maintaining technical documentation for the Remedy application architecture. The candidate will also be part of a team responsible to do root-cause analysis., troubleshooting of incidents and be a point of contact and technical liaison between development and the engineering and operations teams within ETG. The candidate will also be responsible to submit/wok trouble tickets and work directly with our Vendors (including but not limited to BMC and xMatters) for recommendations (and the execution of) performance tuning and optimization measures for AR System, ITSM modules and their respective backend database and mid-tier components. Specialized knowledge, skills, abilities * 4-6 years practical Remedy experience (with focus on version 7 x or higher) * 3+ years of experience configuring and customizing the Remedy ITSM Suite * Oracle/SQL Server experience (querying) * Ability to work in a self-directed and independent fashion as well as within a group setting * Strong verbal communication and technical writing skills a must * Remedy ITM Development skills a plus * General experience with Red hat Linux required * Experience with Weblogics Application Server (for Remedy mid-tier) Special Training Needs * Supplemental BMC Remedy training (ongoing - as we progress and evolve to newer versions of training) * Competencies/Traits desired * Experience with Enterprise Red hat Linux * Experience with Relational Databases (oracle, SQL Server) * Strong understanding of CMDB modeling a plus * Strong understanding of ITIL (ITIL v3 Foundation - certification a plus) Required Certifications * ITIL v3 Foundation Certification *a plus (but not required) If you are interested please apply via this link: https://www4.recruitingcenter.net/Clients/fiservcareers/PublicJobs/controller.cfm?jbaction=JobProfileJob_Id=39961esid=az Thanks, Sean ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: rrrChive with the CMDB
Hi Misi,
source_server = cmdbServerAtACustomerSite
source_tcp = 7711
source_user = dkellett
source_password = PROMPT
source_form = BMC.CORE:BMC_ComputerSystem
target_dir = f:\exp
target_form = BMC.CORE:BMC_ComputerSystem
qual= ('Company' = Bluechip) AND ('400127400' = BMC.ASSET)
AND ('400079600' = BMC_COMPUTERSYSTEM)
transfertype= SYNCTOTARGET
logfile = CS.log
loglevel= DEBUG
progressbar = YES
But yes I understand that a normal join can not be imported to etc but the
CMDB has filters (invoke cmdb engine) to import data on MERGE.
I just found this utility that looked easy to use and thought I would give
it a go. So well done Misi, its a good tool, just wish I could use it to
keep two CMDB's in sync :)
If the list is getting bored then I am happy to take this off list I just
thought that I would post that here as I couldn't find anyone that had
used this tool to sync the CMDB and if we can share the information then
great!
Will try this at the regular forms too and let you know if I get the same
error.
Thanks again
Danny
Hi,
Sorry, I should have spotted this before...
The source server is set to DIR, meaning a directory with ARX-files,
right?
I would suspect that the ARX-file uses the database names of the fields,
so you have to specify those in lieu of labels.
Please give us the first 5 lines of the ARX-file in question!
The error does not come from the AR Server, it comes from the
RRR|Chive-server-simulator parsing the ARX-file...
Best Regards - Misi, RRR AB, http://rrr.se
Hi List,
Trying to export CMDB data with rrrChive. Anyone tried or had issues
with
this?
I have a qual: ('Company' = Bluechip) AND ('400127400' = BMC.ASSET)
AND ('400079600' = BMC_COMPUTERSYSTEM)
But I get this:
ARLoadARQualifierStruct(server=DIR, form=BMC.CORE:BMC_ComputerSystem,
qual=('Company' = Bluechip) AND ('400127400' = BMC.ASSET) AND
('400079600' = BMC_COMPUTERSYSTEM))
API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details
ARStatusList: contains 1 messages
Number: ARERR 666001
Message: Could not find field.
Append: BMC.CORE:BMC_ComputerSystem:('Company' = Bluechip) :Company
I have tried with the field id too of: 11 but still the same.
The field is on the join form of computer system. Is there a problem
with
joins and rrrChive?
Anyway, just thought I would ask.
Thanks
Danny
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: rrrChive with the CMDB
Hi,
You can definitely manage CMDB data with RRR|Chive, but I go against
regular forms.
If you are working with ARX-files, you can not do a SYNCTOTARGET on the
first run, as the ARX-file has not been created yet.
Please do a transfertype=COPY instead in that case.
After the ARX-file has been created, you can do a
transfertype=SYNCTOTARGET to gransfer the Delta (modified and deleted
records) to the ARX-file.
If you do this at the same time as using a qualifier, you will get a
failure if the database name in the ARX-file dose not match the field
label. In this case, you can use Field IDs instead.
I guess I have to add a few things to make this more straight forward:
- Fix it so that you can do SYNCTOTARGET against empty ARX-files
- Allow for different queries against source and target, if you want to do
SYNCTOTARGET and the field names does not match
- Prevent running against Join-forms, or possibly make this supported
ADV: If anyone wants to pay me to do any of these tasks, feel free to
contact me off list :-)
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
Hi Misi,
source_server = cmdbServerAtACustomerSite
source_tcp = 7711
source_user = dkellett
source_password = PROMPT
source_form = BMC.CORE:BMC_ComputerSystem
target_dir = f:\exp
target_form = BMC.CORE:BMC_ComputerSystem
qual= ('Company' = Bluechip) AND ('400127400' = BMC.ASSET)
AND ('400079600' = BMC_COMPUTERSYSTEM)
transfertype= SYNCTOTARGET
logfile = CS.log
loglevel = DEBUG
progressbar = YES
But yes I understand that a normal join can not be imported to etc but the
CMDB has filters (invoke cmdb engine) to import data on MERGE.
I just found this utility that looked easy to use and thought I would give
it a go. So well done Misi, its a good tool, just wish I could use it to
keep two CMDB's in sync :)
If the list is getting bored then I am happy to take this off list I just
thought that I would post that here as I couldn't find anyone that had
used this tool to sync the CMDB and if we can share the information then
great!
Will try this at the regular forms too and let you know if I get the same
error.
Thanks again
Danny
Hi,
Sorry, I should have spotted this before...
The source server is set to DIR, meaning a directory with ARX-files,
right?
I would suspect that the ARX-file uses the database names of the fields,
so you have to specify those in lieu of labels.
Please give us the first 5 lines of the ARX-file in question!
The error does not come from the AR Server, it comes from the
RRR|Chive-server-simulator parsing the ARX-file...
Best Regards - Misi, RRR AB, http://rrr.se
Hi List,
Trying to export CMDB data with rrrChive. Anyone tried or had issues
with
this?
I have a qual: ('Company' = Bluechip) AND ('400127400' = BMC.ASSET)
AND ('400079600' = BMC_COMPUTERSYSTEM)
But I get this:
ARLoadARQualifierStruct(server=DIR, form=BMC.CORE:BMC_ComputerSystem,
qual=('Company' = Bluechip) AND ('400127400' = BMC.ASSET) AND
('400079600' = BMC_COMPUTERSYSTEM))
API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details
ARStatusList: contains 1 messages
Number: ARERR 666001
Message: Could not find field.
Append: BMC.CORE:BMC_ComputerSystem:('Company' = Bluechip) :Company
I have tried with the field id too of: 11 but still the same.
The field is on the join form of computer system. Is there a problem
with
joins and rrrChive?
Anyway, just thought I would ask.
Thanks
Danny
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Running the ARsystem service as a plain windows user account
Christopher, The security folks seemed to accept my reply that running as a non-admin may be possible but it needs elevated permissions. I think they are mainly concerned about the system reaching outside the corporate firewall. That was one to the other questions that they had. Since we don't do that we should be ok. Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Wednesday, June 27, 2012 1:08 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Running the ARsystem service as a plain windows user account I don't think file permissions will be enough. You might try giving it only some of the explicit permissions (run as a service, act as a part of the operating system) that it normally gets from the local admin group rights and see if that works. I have not had to discuss this to our security team, but they have not considered it a problem during their security scans. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Wednesday, June 27, 2012 11:37 AM To: arslist@ARSLIST.ORG Subject: Re: Running the ARsystem service as a plain windows user account Christopher, That's how we have our system setup (ARS, Email POP, and Tomcat). The difference being that our domain account has local admin access. The Systems Security people want to know if it's required. I guess I'll tell them no BUT it does need Power User access. Then 6 months from now they'll tell me that I have an account running a service as a Power User and that is not allowed. So if I give the Program Files directories for BMC and Tomcat power user full control I should be ok? Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Wednesday, June 27, 2012 11:47 AM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Running the ARsystem service as a plain windows user account In my experience the ARS Server service has to run as a local admin account, and also as an account with access to the SQL Server database. What we have used for many years is a Domain User account (not a Domain Admin or other role) that has been granted local admin rights on the AR Server, AND is the dbo in SQL Server for the ARSystem database. Flashboards has always run fine as Local System. I do give this Domain Account (it is not a local Windows account) full rights to the BMC Software directory structures where the applications are installed (before installation). Again, the service itself runs under that Domain User account - ARS 7.x installers usually get this correct if the account has been set up properly on the SQL Server first. The email engine is another matter. If you are using MAPI and have Outlook installed on the AR Server, the Domain User for the MAPI mailbox has to be a local admin as well, and have the rights to log on locally and run Outlook against the mailbox that AREmail is using; the Email Engine service itself must run under that Domain User account. This works fine in Windows Server 2003, but I never got it working to my satisfaction in Windows Server 2008; the mail engine would not log in and send mail unless you had a current logged-in session under the mailbox user account open, and started the mail service from there. Log out, and it stopped working. It was one of the main reasons we switch from MAPI (for ARS 7.1) to SMTP/POP (for ARS 7.6.04). When using SMTP/POP, the BMC Remedy Email Engine installs and runs just fine under the Local System account. If you decide to run it under the Domain User of the Pop mailbox, then that user would have to be at least a local Power User to run the service, with full access to the Email Engine application directory. It only needs to be in the local admin group for MAPI connections. We do the same with the mid-tier; the Tomcat instance runs under a dedicated Domain User that is in the local Power User group, with full rights to the Apache file directory structure. We make those changes after installing Tomcat (which installs under Local System), before installing the mid-tier. BTW, the AR System runs in a dedicated AD forest, so it is an additional dependency
Re: Running the ARsystem service as a plain windows user account
if the application is reaching outside the firewall then three things come to mind. #1 replace the security folks running the firewall, for their misconfiguration. #2 replace the firewall, that is configured correctly and allows an application to network around it. #3 replace network folks that allow configurations to go around the box. Sorry: this sounds so ridiculous it is almost friday humor. On Tue, Jul 3, 2012 at 10:31 AM, Reiser, John J john.j.rei...@lmco.comwrote: Christopher, The security folks seemed to accept my reply that running as a non-admin may be possible but it needs elevated permissions. I think they are mainly concerned about the system reaching outside the corporate firewall. That was one to the other questions that they had. Since we don't do that we should be ok. Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Wednesday, June 27, 2012 1:08 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Running the ARsystem service as a plain windows user account I don't think file permissions will be enough. You might try giving it only some of the explicit permissions (run as a service, act as a part of the operating system) that it normally gets from the local admin group rights and see if that works. I have not had to discuss this to our security team, but they have not considered it a problem during their security scans. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Wednesday, June 27, 2012 11:37 AM To: arslist@ARSLIST.ORG Subject: Re: Running the ARsystem service as a plain windows user account Christopher, That's how we have our system setup (ARS, Email POP, and Tomcat). The difference being that our domain account has local admin access. The Systems Security people want to know if it's required. I guess I'll tell them no BUT it does need Power User access. Then 6 months from now they'll tell me that I have an account running a service as a Power User and that is not allowed. So if I give the Program Files directories for BMC and Tomcat power user full control I should be ok? Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Wednesday, June 27, 2012 11:47 AM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Running the ARsystem service as a plain windows user account In my experience the ARS Server service has to run as a local admin account, and also as an account with access to the SQL Server database. What we have used for many years is a Domain User account (not a Domain Admin or other role) that has been granted local admin rights on the AR Server, AND is the dbo in SQL Server for the ARSystem database. Flashboards has always run fine as Local System. I do give this Domain Account (it is not a local Windows account) full rights to the BMC Software directory structures where the applications are installed (before installation). Again, the service itself runs under that Domain User account - ARS 7.x installers usually get this correct if the account has been set up properly on the SQL Server first. The email engine is another matter. If you are using MAPI and have Outlook installed on the AR Server, the Domain User for the MAPI mailbox has to be a local admin as well, and have the rights to log on locally and run Outlook against the mailbox that AREmail is using; the Email Engine service itself must run under that Domain User account. This works fine in Windows Server 2003, but I never got it working to my satisfaction in Windows Server 2008; the mail engine would not log in and send mail unless you had a current logged-in session under the mailbox user account open, and started the mail service from there. Log out, and it stopped working. It was one of the main reasons we switch from MAPI (for ARS 7.1) to SMTP/POP (for ARS 7.6.04). When using SMTP/POP, the BMC Remedy Email Engine installs and runs just fine under the Local System account. If you decide to run it under the Domain User of the Pop mailbox, then that user would have to be at least a local Power User to run the
Re: Running the ARsystem service as a plain windows user account
Since my system has been on the public Internet from day one (3.x on NT 4), the corporate firewall has never really been an issue. I control what ports are accessible from where on the individual server firewalls. When we go to a hosted app, that becomes someone else's problem. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Tuesday, July 03, 2012 9:32 AM To: arslist@ARSLIST.ORG Subject: Re: Running the ARsystem service as a plain windows user account Christopher, The security folks seemed to accept my reply that running as a non-admin may be possible but it needs elevated permissions. I think they are mainly concerned about the system reaching outside the corporate firewall. That was one to the other questions that they had. Since we don't do that we should be ok. Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Wednesday, June 27, 2012 1:08 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Running the ARsystem service as a plain windows user account I don't think file permissions will be enough. You might try giving it only some of the explicit permissions (run as a service, act as a part of the operating system) that it normally gets from the local admin group rights and see if that works. I have not had to discuss this to our security team, but they have not considered it a problem during their security scans. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Wednesday, June 27, 2012 11:37 AM To: arslist@ARSLIST.ORG Subject: Re: Running the ARsystem service as a plain windows user account Christopher, That's how we have our system setup (ARS, Email POP, and Tomcat). The difference being that our domain account has local admin access. The Systems Security people want to know if it's required. I guess I'll tell them no BUT it does need Power User access. Then 6 months from now they'll tell me that I have an account running a service as a Power User and that is not allowed. So if I give the Program Files directories for BMC and Tomcat power user full control I should be ok? Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Wednesday, June 27, 2012 11:47 AM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Running the ARsystem service as a plain windows user account In my experience the ARS Server service has to run as a local admin account, and also as an account with access to the SQL Server database. What we have used for many years is a Domain User account (not a Domain Admin or other role) that has been granted local admin rights on the AR Server, AND is the dbo in SQL Server for the ARSystem database. Flashboards has always run fine as Local System. I do give this Domain Account (it is not a local Windows account) full rights to the BMC Software directory structures where the applications are installed (before installation). Again, the service itself runs under that Domain User account - ARS 7.x installers usually get this correct if the account has been set up properly on the SQL Server first. The email engine is another matter. If you are using MAPI and have Outlook installed on the AR Server, the Domain User for the MAPI mailbox has to be a local admin as well, and have the rights to log on locally and run Outlook against the mailbox that AREmail is using; the Email Engine service itself must run under that Domain User account. This works fine in Windows Server 2003, but I never got it working to my satisfaction in Windows Server 2008; the mail engine would not log in and send mail unless you had a current logged-in session under the mailbox user account open, and started the mail service from there. Log out, and it stopped working. It was one of the main reasons we switch from MAPI (for ARS 7.1) to SMTP/POP (for ARS 7.6.04). When using SMTP/POP, the BMC Remedy Email Engine installs and runs just fine under the Local
Issue with Work Order Management
Hi Team, I need your advice. Our peoples are getting the issue with work order management. It populating below issue. *ARERR [302] Entry does not exist in database. * ** Only few peoples are getting this blip. Can you please help me to resolve this issue. Regards, Suresh Loganathan 875-442-2240 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
experience with virtual load balancer in ITSM environment?
Hi Listers, do you use a virtual load balancer like e.g. jetNexus in you ITSM environment? Does it work fine? We are planning to implement a virtual load balancer for MidTier and AR Servers (ITSM 7.6.04) and are not sure with product would be a good choice. Thanks, Tobias ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Fusion Business Solutions - Recruiting for Remedy Conultants
Good Afternoon, Fusion is a leading ITSM consultancy and we are one of the biggest BMC Elite partners in Europe. We have couple of positions for a Remedy Consultant (ITSM and ARS) based in and around London. We may be able to help you secure your next piece of work. Could you please advise me of when your contract is finishing and when you will next be available for work? Apologies for this email if you are currently engaged and not looking, but perhaps we could still help you in the future, once we understand your availability. If interested, please contact me asap, in addition, I would appreciate it, if you could send us your up to date resume. I look forward to hearing from you. Regards, Kamiya Mehta Resource Consultant Tel: +44 208 8146188 www.fusion.co.uk http://www.fusion.co.uk/ Fusion is the largest consultancy in Europe that focuses exclusively on BMC Software solutions ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
BMC Software Announces Agreement With Elliott Management
http://investors.bmc.com/releasedetail.cfm?ReleaseID=688680 For those that hadn't seen it yet... Note that I do not have any further inside information on this other than what is publicly available. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: hi there!
Dan, Please tell me this account was removed. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dinesh N Sent: Sunday, July 01, 2012 5:38 PM To: arslist@ARSLIST.ORG Subject: Re: hi there! ** I hope you are doing well. I just wanted to alert you about a great job opportunity in locality. We have had few of our clients take this opp and I have heard some perfect stories. The local paper has story featuring one of our members, Kelly Richards. It will also you all you all the important info you need to get started. The link is http://sextet.eu/achievecoin/Jason_Morgan5/?a=198461s=dprocessing and I believe the article will be on the homepage until tomorrow. see you soon! _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC Software Announces Agreement With Elliott Management
Yes - wonder what that does to all the ballots that were already filed for the annual meeting? - Original Message - From: David Easter david_eas...@bmc.com To: arslist@ARSLIST.ORG Sent: Tuesday, July 3, 2012 11:49:04 AM Subject: BMC Software Announces Agreement With Elliott Management ** http://investors.bmc.com/releasedetail.cfm?ReleaseID=688680 For those that hadn’t seen it yet… Note that I do not have any further “inside” information on this other than what is publicly available. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Completely OT: MS SQL Server 'Compact' 3.5 SP1... How does this differ from the regular SQL server?
I recently purchased an OBD II Reader (for reading onboard diagnostics on my car), and the data link connector for a PC installs a MS SQL Server Compact 3.5 SP1. I had never heard of this product (SQL Server ‘Compact’) until I just had to install both the 32 and 64 bit version of it to support the data link connector for the OBD II reader.. Has anyone had to use this (SQL Server Compact) in the past? How does this differ from the regular SQL server that we use for lets say the AR System?? Joe PS: Since this is no relation with the AR System, please reply to me directly if you will and spare the bandwith on the list. I was tempted to ask the list here only because this tool uses a RDBMS which is a type of the MS-SQL server so some of you might have had to use it with some other non-related tools.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Netcool WSDL Integration with Remedy 7.6.01
** I am working on an integration with Netcool through Web Services. The integration was working fine until the Netcool server, id and password were changed. This integration was built on my dev box and before the changes, the build worked fine for both the creation of tickets and the update for resolve/close. The Remedy WSDL was updated with the new Netcool server, id and password. Netcool can create tickets and receive incident numbers from Remedy. I made the changes to the Netcool WSDL and rebuilt the filters that Remedy used to send other data back to Netcool when an incident is resolved/closed. Through some troubleshooting and testing, it appears that Remedy does not like the format of the Netcool WSDL. The WSDL works fine through SoapUI. Has anyone experienced this and can share a possible solution. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
Re: Securing SRM tickets (SR,WO, Task) for HR
Hi, If we have understood your issue correctly, following things can be configured as one of the solutions to get this done 1. Create two separate companies: one for HRIS and another for NON-HRIS 2. Give unrestricted access to HRIS member, so they will be able to see all the tickets including NON-HRIS 3. Do not give unrestricted access to NON-HRIS members, so they will have access only to their tickets HTH -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Saturday, June 30, 2012 2:32 AM To: arslist@ARSLIST.ORG Subject: Securing SRM tickets (SR,WO, Task) for HR ** Happy Friday all, I am setting up our HR department with SRM and we would like to have HR tickets segregated from the others 1. Avoid advance interface forms, to allow for self-administration of SR Catalog, and keep any maintenance tasks to a minimum 2. Non-HRIS personnel should not have access to HRIS Requests nor Work Order/Tasks 3. All HRIS personnel should have access to Requests, WOs, Tasks, regardless of assignment 4. Non-HRIS Requests, WOs, Tasks need to be available to the rest of the users I am looking at setting up row level security for this, so if you have tried this I'd be very appreciative of your experience. Here's what I have been able to discern so far: OOB SRM:Request's field 1, 'SysRequestID', has only the Assignee, Assignee Group, OBOAssignee, Submitter, Vendor Assignee Groups and 'Unrestricted Access' (role) that grant access to an entry. Though 'Assignee Group' is set, no field 112 has been created. The 'OBOAssignee' field is used, and workflow sets this to $USER$, $Requested By Login ID$, and $Requested For Login ID$. Similarly, the Vendor Assignee is set by workflow as well, if a vendor is assigned the request. My working plan is to remove the 'Unrestricted Access' from field 1, use the assignee group in field 112 and a parent group in a dynamic group field as described in the FormApp guide to grant access to the assignee group and all HRIS groups. Filters will set field 112, the system will set the dynamic group and all HRIS groups should have access to the tickets when an HRIS group is assigned. If the Assignee is not in HRIS, a generic permissions group (General Access?) will be put into 112. First, if anyone has a better idea on this, please let me know. Otherwise, what I'm going to be looking at is whether or not I a filter can determine if an assignee group is in a parent group (so I don't have to update code when HR adds a new support group). Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Completely OT: MS SQL Server 'Compact' 3.5 SP1... How does this differ from the regular SQL server?
Hi, there is a good Wiki article on this: http://en.wikipedia.org/wiki/SQL_Server_Compact MS offer a couple of different flavours of the SQL Server e.g. the above (for mobile and Windows CE) , SQL Server Express (Visual Studio), etc These allow you to use MS SQL without the need for a full blown SQL Server setup and licenses and they have a smaller footprint. I guess it is a move on from MS Access in some ways to allow the development platforms a standard DB interface and the overhead costs. I have even in the past installed ARS on the Express version of SQL Server with no issues (e.g. Laptop - no VM), although I have not tried the later versions. Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: 03 July 2012 17:24 To: arslist@ARSLIST.ORG Subject: Completely OT: MS SQL Server 'Compact' 3.5 SP1... How does this differ from the regular SQL server? ** I recently purchased an OBD II Reader (for reading onboard diagnostics on my car), and the data link connector for a PC installs a MS SQL Server Compact 3.5 SP1. I had never heard of this product (SQL Server ‘Compact’) until I just had to install both the 32 and 64 bit version of it to support the data link connector for the OBD II reader.. Has anyone had to use this (SQL Server Compact) in the past? How does this differ from the regular SQL server that we use for lets say the AR System?? Joe PS: Since this is no relation with the AR System, please reply to me directly if you will and spare the bandwith on the list. I was tempted to ask the list here only because this tool uses a RDBMS which is a type of the MS-SQL server so some of you might have had to use it with some other non-related tools.. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Completely OT: MS SQL Server 'Compact' 3.5 SP1... How does this differ from the regular SQL server?
That replaced the old MSDE (Microsoft Data Engine) instances that things like Crystal Enterprise installed (that were code-red vulnerable ootb). They were basically unmanaged instances of SQL Server 7, 2000, or 2005. It should be fairly secure since it is SQL Server 2008 and Visual Studio 2008 vintage. If you install the SQL Server 2008 Tools you can manage it, assuming that it does not come with its own management interface; MSDE never did. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, July 03, 2012 11:24 AM To: arslist@ARSLIST.ORG Subject: Completely OT: MS SQL Server 'Compact' 3.5 SP1... How does this differ from the regular SQL server? ** I recently purchased an OBD II Reader (for reading onboard diagnostics on my car), and the data link connector for a PC installs a MS SQL Server Compact 3.5 SP1. I had never heard of this product (SQL Server ‘Compact’) until I just had to install both the 32 and 64 bit version of it to support the data link connector for the OBD II reader.. Has anyone had to use this (SQL Server Compact) in the past? How does this differ from the regular SQL server that we use for lets say the AR System?? Joe PS: Since this is no relation with the AR System, please reply to me directly if you will and spare the bandwith on the list. I was tempted to ask the list here only because this tool uses a RDBMS which is a type of the MS-SQL server so some of you might have had to use it with some other non-related tools.. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
HTML Email template question
Hi All,
I have an interesting challenge with an image in a HTML email template.
Straight forward Notify filter that references the template and send out the
email. If the email is viewed in Outlook the image appears fine. If I view the
email in OWA or on a mobile device then it looks broken. I suspect I am missing
something really simple like a close .
ARS 6.3 patch 20 on SunOS 5.9
Any help greatly appreciated.
html
body
head
titleno title/title
style type=text/css
!--
body
.clientName {
font: 15px Calibri, Times, Trebuchet, Arial, Helvetica,
sans-serif;
font-weight:bold;
}
.body {
font: 15px Calibri, Trebuchet, Arial, Helvetica, sans-serif;
}
--
/style
/head
table width=500
span class=body
#$$Message$$#
/span
p
span class=clientNameMyCompany/span
br
span class=body
a href=http://www.mycompany.com;www.mycompany.com/a
br
Phone: 866-442-0384
br
Email: a href=mailto:supp...@mycompany.com;#$$From:$$#/a
br
img src=mc_sm.jpg border=0
br
/span
/table
/body
/html
Thanks
Mark
Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite - A Time Warner Cable Company
mbritt...@navisite.commailto:mbritt...@navisite.com
Office: 315-453-2912 x5335
Mobile: 315-882.5360
This e-mail is the property of NaviSite, Inc. It is intended only for the
person or entity to which it is addressed and may contain information that is
privileged, confidential, or otherwise protected from disclosure. Distribution
or copying of this e-mail, or the information contained herein, to anyone other
than the intended recipient is prohibited.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Mid-Tier error ARERR [9350] Network protocol/data error when performing data operation. Please contact administrator
Hi all, I was wondering if anybody has ever seen the following behaviour. About a week ago, our users started getting error “ ARERR [9350] Network protocol/data error when performing data operation. Please contact administrator” when opening AR System Customizable Home Page on mid-tier with the overview console. They seem to be able to open other consoles without error and it all worked fine previously. It affects all the users (luckily this is a test environment only). They all use IE7 and I have tested with IE8 with the same result. The home page works fine (i.e. no error) with FireFox and also (and this is the most puzzling to me) when I start running Fiddler on my client with IE7 in order to investigate the issue. When users get the error, the mid-tier server log shows the following error: java.lang.NumberFormatException: For input string: java.lang.NumberFormatException.forInputString(Unknown Source) java.lang.Integer.parseInt(Unknown Source) java.lang.Integer.parseInt(Unknown Source) com.remedy.arsys.stubs.BackchannelServlet.doRequest(Unknown Source) com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source) com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source) javax.servlet.http.HttpServlet.service(HttpServlet.java:637) javax.servlet.http.HttpServlet.service(HttpServlet.java:717) org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293) org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:849) org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583) org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:454) java.lang.Thread.run(Unknown Source) 02-Jul-2012 21:11:20 - FINE (com.remedy.log.INTERNAL) : Throw Error - 9350 Does anybody have any suggestions as to where to look in order to get to the bottom of this issue. Our environment is OS – Windows 2003, 64 bit Mid-Tier 7.6.03, SP2 Java – 1.6.0_26 Thanks Jiri Pospisil LCH Clearnet A copy of the LCH.Clearnet e-mail disclaimer can be found at: www.lchclearnet.com/disclaimer/email LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA. Recognised as a Clearing House under the Financial Services Markets Act 2000. Reg in England No.25932. LCH.Clearnet SA, Siège Social, 18 rue du Quatre Septembre, 75002 Paris, Chambre de Compensation conformément au Code Monétaire et Financier. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: HTML Email template question
Mark;
HTML can really be hacked up by recipients... especially mobile devices or
even Lotus Notes. It's really difficult for mass mailers to get HTML email
to look good across all systems.
Here's a link to a tool that I've personally found incredibly helpful by
displaying your code in a host of formats, and you can run a few tests for
free: http://litmus.com/email-testing
Have fun;
R
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Tuesday, July 03, 2012 11:42 AM
To: arslist@ARSLIST.ORG
Subject: HTML Email template question
**
Hi All,
I have an interesting challenge with an image in a HTML email template.
Straight forward Notify filter that references the template and send out the
email. If the email is viewed in Outlook the image appears fine. If I view
the email in OWA or on a mobile device then it looks broken. I suspect I am
missing something really simple like a close .
ARS 6.3 patch 20 on SunOS 5.9
Any help greatly appreciated.
html
body
head
titleno title/title
style type=text/css
!--
body
.clientName {
font: 15px Calibri, Times, Trebuchet, Arial, Helvetica,
sans-serif;
font-weight:bold;
}
.body {
font: 15px Calibri, Trebuchet, Arial, Helvetica, sans-serif;
}
--
/style
/head
table width=500
span class=body
#$$Message$$#
/span
p
span class=clientNameMyCompany/span
br
span class=body
a href=http://www.mycompany.com;www.mycompany.com/a
br
Phone: 866-442-0384
br
Email: a href=mailto:supp...@mycompany.com;#$$From:$$#/a
br
img src=mc_sm.jpg border=0
br
/span
/table
/body
/html
Thanks
Mark
Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite - A Time Warner Cable Company
mailto:mbritt...@navisite.com mbritt...@navisite.com
Office: 315-453-2912 x5335
Mobile: 315-882.5360
_
This e-mail is the property of NaviSite, Inc. It is intended only for the
person or entity to which it is addressed and may contain information that
is privileged, confidential, or otherwise protected from disclosure.
Distribution or copying of this e-mail, or the information contained herein,
to anyone other than the intended recipient is prohibited.
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
PDICT -- Abydos -- installer problems
ARS Server : 7.6.04 SP3 Oracle 11.i - Why trying to use the PDICT I am not getting very far installing.. it takes forever. Does anyone actually have this working ? I just would like to know it can happen.. -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Netcool WSDL Integration with Remedy 7.6.01
AXIS 1.4 which is bundled with Remedy AR since 7.5 onwards sets the mustunderstand attribute to 1 if it finds SOAP header information in the Client request to the Webservice (AR or External) for example WS Security information like username and password. When SOAP header information is sent out, the mustunderstand attribute is set to 1 which otherwise is 0; Because this attribute is set to 1, the Webservice is not able to understand it and thus the error. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wendy Lynne Sent: Tuesday, July 03, 2012 11:18 AM To: arslist@ARSLIST.ORG Subject: Netcool WSDL Integration with Remedy 7.6.01 ** I am working on an integration with Netcool through Web Services. The integration was working fine until the Netcool server, id and password were changed. This integration was built on my dev box and before the changes, the build worked fine for both the creation of tickets and the update for resolve/close. The Remedy WSDL was updated with the new Netcool server, id and password. Netcool can create tickets and receive incident numbers from Remedy. I made the changes to the Netcool WSDL and rebuilt the filters that Remedy used to send other data back to Netcool when an incident is resolved/closed. Through some troubleshooting and testing, it appears that Remedy does not like the format of the Netcool WSDL. The WSDL works fine through SoapUI. Has anyone experienced this and can share a possible solution. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Completely OT: MS SQL Server 'Compact' 3.5 SP1... How does this differ from the regular SQL server?
That makes sense as it did install the Crystal Reports Basic Runtime for Visual Studio 2008 before installing the SQL Server Compact. Thank you Chris and Carl.. Please send direct emails to me with any responses related to this thread since it is not directly in relation with the ARS.. Thank you all... Joe From: strauss Sent: Tuesday, July 03, 2012 12:34 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Completely OT: MS SQL Server 'Compact' 3.5 SP1... How does this differ from the regular SQL server? ** That replaced the old MSDE (Microsoft Data Engine) instances that things like Crystal Enterprise installed (that were code-red vulnerable ootb). They were basically unmanaged instances of SQL Server 7, 2000, or 2005. It should be fairly secure since it is SQL Server 2008 and Visual Studio 2008 vintage. If you install the SQL Server 2008 Tools you can manage it, assuming that it does not come with its own management interface; MSDE never did. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, July 03, 2012 11:24 AM To: arslist@ARSLIST.ORG Subject: Completely OT: MS SQL Server 'Compact' 3.5 SP1... How does this differ from the regular SQL server? ** I recently purchased an OBD II Reader (for reading onboard diagnostics on my car), and the data link connector for a PC installs a MS SQL Server Compact 3.5 SP1. I had never heard of this product (SQL Server ‘Compact’) until I just had to install both the 32 and 64 bit version of it to support the data link connector for the OBD II reader.. Has anyone had to use this (SQL Server Compact) in the past? How does this differ from the regular SQL server that we use for lets say the AR System?? Joe PS: Since this is no relation with the AR System, please reply to me directly if you will and spare the bandwith on the list. I was tempted to ask the list here only because this tool uses a RDBMS which is a type of the MS-SQL server so some of you might have had to use it with some other non-related tools.. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: PDICT -- Abydos -- installer problems
I am having similar issues in that the installer (C:\Software Install\Process Designer 8.3.02\ProcessDesignerInstallAndConfig_8.3.02\PDICT\setup.exe) runs, it puts an icon on my desktop and then stops. The icon points to: C:\Program Files\BMC Software\Process Designer 8\Integration and Configuration Tool\ but there is nothing executable in that directory, just a jar file and the lib and Resources directories. So then I ran the C:\Software Install\ProcessDesignerServer_8.3.02\Server\setup.exe and that seemed to have done something (it even put some entries in my ar.cfg file). Not really sure what to do with it, however. Maybe I am just not cut out for this Process Designer stuff. I'll bet the next version gets rid of all these problems. ** ARS Server : 7.6.04 SP3 Oracle 11.i - Why trying to use the PDICT I am not getting very far installing.. it takes forever. Does anyone actually have this working ? I just would like to know it can happen.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Mid-Tier error ARERR [9350] Network protocol/data error when performing data operation. Please contact administrator
Hello It's a bug in the Mid Tier. The stack trace is trying to convert a string, I assume read from the request, to a number. The string is empty and hence the parse fails, leading to the exception (which should be caught and handled, but isn't). I think you'll need to collect a Fiddler trace to find out what request is causing this to happen, as that's the root cause. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [SPAM]Re: hi there!
No for several reasons: 1) It has been subscribed since 2004 without prior incident 2) For some odd reason my email system decided to mark it and many arslist emails as spam so I didn't see it until you mentioned it 3) Haven't been around to do it until now, Canada Day Weekend. I will now look into it Thanks for pointing it out to me LJ. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: July 3, 2012 11:50 AM To: arslist@ARSLIST.ORG Subject: [SPAM]Re: hi there! Dan, Please tell me this account was removed. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dinesh N Sent: Sunday, July 01, 2012 5:38 PM To: arslist@ARSLIST.ORG Subject: [SPAM]Re: hi there! ** I hope you are doing well. I just wanted to alert you about a great job opportunity in locality. We have had few of our clients take this opp and I have heard some perfect stories. The local paper has story featuring one of our members, Kelly Richards. It will also you all you all the important info you need to get started. The link is http://sextet.eu/achievecoin/Jason_Morgan5/?a=198461s=dprocessing and I believe the article will be on the homepage until tomorrow. see you soon! _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [SPAM]Re: hi there!
Wellby removed I was of course referring to 'handled' :)...which you of course always do :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Tuesday, July 03, 2012 2:06 PM To: arslist@ARSLIST.ORG Subject: Re: [SPAM]Re: hi there! No for several reasons: 1) It has been subscribed since 2004 without prior incident 2) For some odd reason my email system decided to mark it and many arslist emails as spam so I didn't see it until you mentioned it 3) Haven't been around to do it until now, Canada Day Weekend. I will now look into it Thanks for pointing it out to me LJ. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: July 3, 2012 11:50 AM To: arslist@ARSLIST.ORG Subject: [SPAM]Re: hi there! Dan, Please tell me this account was removed. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dinesh N Sent: Sunday, July 01, 2012 5:38 PM To: arslist@ARSLIST.ORG Subject: [SPAM]Re: hi there! ** I hope you are doing well. I just wanted to alert you about a great job opportunity in locality. We have had few of our clients take this opp and I have heard some perfect stories. The local paper has story featuring one of our members, Kelly Richards. It will also you all you all the important info you need to get started. The link is http://sextet.eu/achievecoin/Jason_Morgan5/?a=198461s=dprocessing and I believe the article will be on the homepage until tomorrow. see you soon! _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Mid-Tier error ARERR [9350] Network protocol/data error when performing data operation. Please contact administrator
Hi, Thanks for the suggestion. But as I said, when I turn Fiddler on to take the trace, it works fine and the error disappears. Any idea why that might be? Jiri -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: 03 July 2012 21:00 To: arslist@ARSLIST.ORG Subject: Mid-Tier error ARERR [9350] Network protocol/data error when performing data operation. Please contact administrator Hello It's a bug in the Mid Tier. The stack trace is trying to convert a string, I assume read from the request, to a number. The string is empty and hence the parse fails, leading to the exception (which should be caught and handled, but isn't). I think you'll need to collect a Fiddler trace to find out what request is causing this to happen, as that's the root cause. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are A copy of the LCH.Clearnet e-mail disclaimer can be found at: www.lchclearnet.com/disclaimer/email LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA. Recognised as a Clearing House under the Financial Services Markets Act 2000. Reg in England No.25932. LCH.Clearnet SA, Siège Social, 18 rue du Quatre Septembre, 75002 Paris, Chambre de Compensation conformément au Code Monétaire et Financier. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Mid-Tier error ARERR [9350] Network protocol/data error when performing data operation. Please contact administrator
Sorry, I missed that part. I'm surprised that Fiddler changes the way the Javascript runs - you may want to think about using wireshark to get a packet trace, but that's quite low level stuff. Either way, it's a bug and it's not your fault :) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [SPAM]Re: hi there!
I got a feeling his account was spoofed or hacked.. I don't recall seeing any negative postings from this user as well.. -Original Message- From: arslist Sent: Tuesday, July 03, 2012 4:05 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: [SPAM]Re: hi there! No for several reasons: 1) It has been subscribed since 2004 without prior incident 2) For some odd reason my email system decided to mark it and many arslist emails as spam so I didn't see it until you mentioned it 3) Haven't been around to do it until now, Canada Day Weekend. I will now look into it Thanks for pointing it out to me LJ. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: July 3, 2012 11:50 AM To: arslist@ARSLIST.ORG Subject: [SPAM]Re: hi there! Dan, Please tell me this account was removed. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dinesh N Sent: Sunday, July 01, 2012 5:38 PM To: arslist@ARSLIST.ORG Subject: [SPAM]Re: hi there! ** I hope you are doing well. I just wanted to alert you about a great job opportunity in locality. We have had few of our clients take this opp and I have heard some perfect stories. The local paper has story featuring one of our members, Kelly Richards. It will also you all you all the important info you need to get started. The link is http://sextet.eu/achievecoin/Jason_Morgan5/?a=198461s=dprocessing and I believe the article will be on the homepage until tomorrow. see you soon! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
AUTO: Chris Ingalls is out of the office (returning 07/09/2012)
I am out of the office until 07/09/2012. Please contact Eric Cleereman, Phil Isabell, or Todd Carter for any Remedy related issues. Contact Shannon Snapp for all other items. I can be reached via cell phone for emergencies at 734-864-1240 Note: This is an automated response to your message Re: hi there! sent on 7/3/2012 11:50:14 AM. This is the only notification you will receive while this person is away. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Mid-Tier error ARERR [9350] Network protocol/data error when performing data operation. Please contact administrator
Bmc gave me a javascript file that I could throw on midtier and it will pop the error with some more debug information. This error is be very generic. We had the same issue and it turned out to be our load balancer that was causing the issue. On Jul 3, 2012, at 4:52 PM, Jiri Pospisil jiri.pospi...@lchclearnet.com wrote: Hi, Thanks for the suggestion. But as I said, when I turn Fiddler on to take the trace, it works fine and the error disappears. Any idea why that might be? Jiri -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: 03 July 2012 21:00 To: arslist@ARSLIST.ORG Subject: Mid-Tier error ARERR [9350] Network protocol/data error when performing data operation. Please contact administrator Hello It's a bug in the Mid Tier. The stack trace is trying to convert a string, I assume read from the request, to a number. The string is empty and hence the parse fails, leading to the exception (which should be caught and handled, but isn't). I think you'll need to collect a Fiddler trace to find out what request is causing this to happen, as that's the root cause. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are A copy of the LCH.Clearnet e-mail disclaimer can be found at: www.lchclearnet.com/disclaimer/email LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA. Recognised as a Clearing House under the Financial Services Markets Act 2000. Reg in England No.25932. LCH.Clearnet SA, Siège Social, 18 rue du Quatre Septembre, 75002 Paris, Chambre de Compensation conformément au Code Monétaire et Financier. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
BMC Software Announces Agreement With Elliott Management
It looks like the war is over. http://www.marketwatch.com/story/bmc-software-announces-agreement-with-elliott-management-2012-07-03 http://www.businessweek.com/news/2012-07-03/bmc-agrees-to-nominate-elliott-picks-to-expanded-board I'm not sure how this will affect us ... Joel Joel Senderjdsen...@earthlink.net310.829.5552 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
WWRUG12 Submission Deadline - Extended!!
Hello fellow ARSLister's and WWRUG'ers, A couple of great things have happened since my last (mid-week) blast to you (from Bangalore, India). 1. We have extended the deadline for submissions to July 9, 2012 to accommodate lots of folks on holiday and PTO. 2. We have expanded the scope of the conference to include presentations on ADDM, Analytics, and Cloud based services (Remedy as a Service). 3. We have received over 30 NEW submissions since my last email to you all two weeks ago. With that said, you have less than a week to get your topics submitted to the board for review. If you have not submitted your topic you can do so at www.wwrug.org/register (registers you for topic management, NOT the conference). If you have already submitted your topic, you should have received an email from us acknowledging your submission. I simply don't have the bandwidth to list all of the topics here. Once we have made our selections, they will be posted here and all the submitters will receive email notices of their topic's status. Looking forward to seeing you all in San Jose, CA this October. Phil Bautista http://www.wwrug.com/contact_phil.html 512-731-0304 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC Software Announces Agreement With Elliott Management
Joe, Thanks I just hope this is not the start of the peregrine years all over again.. Have a great 4th. Howard Sent from one of Howard's iPads On Jul 3, 2012, at 8:25 PM, Joel Sender jdsen...@earthlink.net wrote: It looks like the war is over. http://www.marketwatch.com/story/bmc-software-announces-agreement-with-elliott-management-2012-07-03 http://www.businessweek.com/news/2012-07-03/bmc-agrees-to-nominate-elliott-picks-to-expanded-board I'm not sure how this will affect us ... Joel Joel Senderjdsen...@earthlink.net310.829.5552 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
