Re: Bring back the ARSList MVP for 2013
Yes... - Dhananjay -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Randeep Atwal Sent: Wednesday, October 24, 2012 8:42 PM To: arslist@ARSLIST.ORG Subject: Re: Bring back the ARSList MVP for 2013 Yes! Come on people, vote! --Original Message-- From: pascale.sterr...@daimler.com Sender: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: Bring back the ARSList MVP for 2013 Sent: Oct 24, 2012 11:04 AM Yes Please! If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Sent from my BlackBerry device on the Rogers Wireless Network ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
AREA LDAP configuration
Hi Guys, I have inherited support of a 7.0.01 install of Remedy (AR system ITSM on Windows) which has some LDAP configurations setup. I do not have much experience with the LDAP configuration, it seems pretty straightforward but it is not working and I think I am missing something simple. Currently there are 4 Configurations set in the AREA LDAP Configuration. 3 of these seem to be old and reference 3 OU structures in the same AD which no longer exist; I have left them there but decreased their order. 1 of the current configurations searches the correct OU and users successfully authenticate. I want to add a new configuration for a different OU group in the same AD, so I will have two groups of users in the same AD structure being used for authentication. I have copied the entire configuration Detail from the working example and changed only the ‘User Base’ field to the new OU group path. I restarted the AR services and I have looked in the ar.conf file and I can see the new settings. I then moved a user from the original OU to the new OU group but they cannot login. Questions I have: Do you have to restart services after you make changes to the AREA LDAP configurations? Can you authenticate to multiple OU groups in the same AD? Is it ok to have multiple Configurations using the same Port number, username, password etc? Do I need to configure Failover Timeout or Chase Referral. Any advice on what I am doing wrong or how I can troubleshoot this one would be greatly appreciated. Thanks Tony ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BIRT Reports
One maintenance trick which will pay off later. Your calculation of 1209600 is (60*60*24*14). It terms of maintenance, use (60*60*24*14) Several times in the life-cycle of a system, you may want to just change 14 to 7 or something else. You can make the 14 a variable which is dependent upon the situation. (60 * (60 * (24 * + $Number of Days$ Having worked on ARS systems since 1994, this syntax has been a savior many times. Also the DateDiff function is very powerful and very fast. Functions tend to be binary code and not SQL on top of binary. This means fewer IOs which is the goal of any developer. Just a little tick of the trade. Gordon - Original Message - From: Bruce Smith bruke...@gmail.com To: arslist@ARSLIST.ORG Sent: Friday, October 26, 2012 1:38:09 PM Subject: BIRT Reports I am very new to BIRT and need to build a Date Range parameter that calculates all records that are still open and 14 days old from the date entered (Submit Date). I built a parameter to accept the date range and used the following: Date entered = Date entered - 1209600 Am I suppose to use the Birt function DateDiff(Param, Param2)integer Any ideas? Bruce ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Password Prompt not Working in Web URL
Hi Team, I have an issue with Password prompt window. Scenario: I have changed the password in people form and logged into user tool. it's pop upping the prompt window. but, the same is not working into Web URL. it's directly logging into Home page with out prompting the Password Change Prompt Window. Please advice, it's bit critical. Regards, Suresh Loganathan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] Re: WWRUG13 Dates?
You COBOL programmer! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: Thursday, October 25, 2012 5:13 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: WWRUG13 Dates? ** Ah! Show your sheep-biting face, and be hanged an hour! Thou mammering earth-vexing flax-wench! Thou whoreson mandrake, thou art fitter to be worn in my cap than to wait at my heels. Thou wimpled idle-headed lout! Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of d...@wwrug.commailto:d...@wwrug.com Sent: Thursday, October 25, 2012 3:08 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: WWRUG13 Dates? ** I have asked for the BMC Communities name to be corrected so it matches with what we use everywhere else. I knew a BA in English had to be useful for something, not like any of use actually use it day to day :) Now if we could just prevent the use of words like technology meaning a piece of software and cadence For the frequency of doing something. Hmm, who did I give that Shakespearean curse book to? We could use a few obscure words from the bard to show how much language doth vary. It is Friday in Australia and as far as anyone knows, that is where I am posting this from :) Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: October 25, 2012 4:51 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: WWRUG13 Dates? ** So you know my qualifications, I have a B.A. in English and studied to be a technical writer way back in the day. It's interesting that I became a software tester because I find proofing software to be quite similar to proofing documents. There's at least one technical writer I know of who agrees. Technically speaking, Users' Group is the most correct because we are talking about a group for multiple users, but we could replace for with belonging to without losing too much meaning, and the apostrophe denotes possession. However, Users Group would also be acceptable despite its lack of technical correctness because it has slipped into common usage. That's how language evolves - ways of writing that at one point in time are not considered correct can move into acceptable usage if enough people adopt them. Users insert noun of your choice] has apparently passed that threshold. Thanks for providing the dates, Daniel, as I'm the one who posted the original question at the bottom of this thread. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Thursday, October 25, 2012 2:26 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: WWRUG13 Dates? ** IF we are in control of the scheduling for 2013, WWRUG13 will be the week of October 21-25, 2013 [we have hotels holding the dates, no signed contract]. If Oracle buys out BMC, Oracle OpenWorld 2013 is Sept 22-26 It is 65X the people with 35X the papers, we won't get lost in it or anything :) There are two cities in the running for WWRUG13, Houston and San Jose. You can vote or comment in BMC Communities, And read the words to David Easter's song and a reply song from someone else In the WWRUG: World Wide BMC Remedy User Group community And yes I just noticed there is an s missing in the communities name, Or we have it wrong. Grammar experts: should it be User or Users or could both be right? Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of michael campbell Sent: October 14, 2012 5:49 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: WWRUG13 Dates? ** i vote miami beach fountain bleau... we tried that once, didn't work out, 2013 mike Date: Fri, 12 Oct 2012 09:40:43 -0500 From: arsl...@mattreinfeldt.commailto:arsl...@mattreinfeldt.com Subject: Re: WWRUG13 Dates? To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ** Understood, Dave. Thanks! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Shellman Sent: Friday, October 12, 2012 9:21 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: WWRUG13 Dates? ** Matt, Yes other conferences are taken in consideration. However holidays including various religious observances and hotel availability are first consideration. Dave On Oct 12, 2012, at 8:45 AM, Matt Reinfeldt
Monthly Summary Reports
Hey folks, looking for some reporting experts out there to help me out. I'm trying to run a report that groups things by month, and the summarizes within that month. I'm not seeing any method to use the MONTH() function within a standard AR System report and would love if someone can give me a tip/trick that's not coming to mind. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Monthly Summary Reports
What you'll need to do is create a hidden field which holds month in it. You will need a translation Filter to take the Month number and translate it to January, February This Filter will work on the fly. Every record will have a value in it. It's a little bit of overhead, but ARS doesn't care. If it's a Filter, then it is server fast. Once you have the month stored, you can Group on it and get a summary by using Statistics in the Report Writer. Another way to do this is with a separate form which hold a translation between month number and month. Doing it this way will allow any form to use it as a lookup table. Using the OOB report writer has limitations. Crystal has functions to do this on-the-fly. but it doesn't sound like Crystal is available. Gordon - Original Message - From: LJ CTR MDA/IC Longwing lj.longwing@mda.mil To: arslist@ARSLIST.ORG Sent: Monday, October 29, 2012 9:31:44 AM Subject: Monthly Summary Reports Hey folks, looking for some reporting experts out there to help me out. I'm trying to run a report that groups things by month, and the summarizes within that month. I'm not seeing any method to use the MONTH() function within a standard AR System report and would love if someone can give me a tip/trick that's not coming to mind. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: HPD:IncidentInterface_create: making assignments
Thanks for the suggestions so far, sounds like a feature added to make sure you can’t make assignments through the HPD:IncidentInterface_create, appreciate anyone else that might have a solution not related to CFG:Assignment. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Monthly Summary Reports
Thank you Gordonthe separate field on the same form holding the month was my initial thought as well, then grouping on that field, as you suggestedand you are correct, Crystal is not an option. Ok...thank you for the confirmation of my thoughts and that I wasn't missing anything completely obvious. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gordon Frank Sent: Monday, October 29, 2012 7:54 AM To: arslist@ARSLIST.ORG Subject: Re: Monthly Summary Reports ** What you'll need to do is create a hidden field which holds month in it. You will need a translation Filter to take the Month number and translate it to January, February This Filter will work on the fly. Every record will have a value in it. It's a little bit of overhead, but ARS doesn't care. If it's a Filter, then it is server fast. Once you have the month stored, you can Group on it and get a summary by using Statistics in the Report Writer. Another way to do this is with a separate form which hold a translation between month number and month. Doing it this way will allow any form to use it as a lookup table. Using the OOB report writer has limitations. Crystal has functions to do this on-the-fly. but it doesn't sound like Crystal is available. Gordon From: LJ CTR MDA/IC Longwing lj.longwing@mda.mil To: arslist@ARSLIST.ORG Sent: Monday, October 29, 2012 9:31:44 AM Subject: Monthly Summary Reports Hey folks, looking for some reporting experts out there to help me out. I'm trying to run a report that groups things by month, and the summarizes within that month. I'm not seeing any method to use the MONTH() function within a standard AR System report and would love if someone can give me a tip/trick that's not coming to mind. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
AREA LDAP configuration
Tony, Do you have to restart services after you make changes to the AREA LDAP configurations? Yes, although you can kill the arplugin process and armonitor should restart the plugin server. Given some ITSM installations take 30 minutes to restart, this is the best choice if in doubt, Can you authenticate to multiple OU groups in the same AD? OU groups? Do you mean different sub-trees? I believe you can use a parent base DN and search down. Is it ok to have multiple Configurations using the same Port number, username, password etc? I don't see why not. Multiple configurations is the same plugin loaded X times on the BMC AREA Hub, I think. One of my colleagues wrote the following document that may be of use: http://www.javasystemsolutions.com/documentation/jss-configuring-BMC-AREA-LDAP.pdf John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
VB Windows app to simulate Incident ticketing
I plan to write a VB Windows app to provide (a) (Help Desk) Incident Ticketing (b) Business Rules Manager (like SDE service desk express) (c) The usual admin etc functions - User form, Groups, etc in fact made a good start this weekend - comments, suggestions welcome. 571 242 -0143 truelove.alan (at) Yahoo.com I see some references on the internet, but they are all obsolete---eg http://www.visualwebgui.com/Gizmox/CaseStudies/tabid/358/articleType/ArticleView/articleId/505/Help-Desk-Ticketing-System-completed-in-only-8-months-with-1-developer.aspx Best wishes to all Remedy contacts (over the last 15 yrs) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Sarch on HPD:Help Desk from taking a very long time.
Hi Adarsh, Below are those 2 parameters cursor_sharing=FORCE _b_tree_bitmap_plans=False Refer Page 39 of Performance tuning document. Regards/Vaibhav On Thu, Oct 25, 2012 at 8:58 PM, Adarsh adarsh.padwal...@gmail.com wrote: ** Hi Vaibhav I am not able to view the Parameters which you have suggested . could you please send it again.. Regards, Adarsh On Fri, Oct 26, 2012 at 7:17 AM, vaibhav wadekar wadekar.vaib...@gmail.com wrote: ** Adarsh, Based on this,it appears that it is using a bitmap index and I woud recommend you to try below two parameters So setting above two parameter will help you resolve the problem. Hope this helps. Regards/Vaibhav Do you know the Cursor-Sharing Parameter set to what value? Did you try setting that to FORCE and setting the On Thu, Oct 25, 2012 at 2:45 AM, Adarsh adarsh.padwal...@gmail.comwrote: ** Hi Joe, We did not find anything in the Remedy logs .. but below are findings from DB end Please find the TOP I/O consuming SQL's in the database. ## SQL_ID 6zqfj98g199pp, child number 1 - SELECT * FROM ( SELECT T2118.C1,C100161,C10,C303497300,C100 164,C7,C100218,C105261,C100217,C103009,C100018,C 100019,C100150,C179,C100422,C100715,C4,C100079,C1000 000162,C102613,C105785,C105791,C100560,C100151,C1000 99,C100056,C11,C100080,C100020,C100163,C3,C3 03497400,C923051203 FROM T2118 WHERE ((T2118.C7 :SYS_B_0) AND (:SYS_B_1 = :SYS_B_2) AND (:SYS_B_3 = :SYS_B_4)) ORDER BY C100161 DESC, :SYS_B_5 ASC ) WHERE ROWNUM = :SYS_B_6 Plan hash value: 4273177787 - | Id | Operation | Name | Rows | Bytes |TempSpc| Cost (%CPU)| Time | - | 0 | SELECT STATEMENT| | | | | 172K(100)| | |* 1 | COUNT STOPKEY | | | | || | | 2 | VIEW | | 334K| 968M| | 172K (1)| 00:34:30 | |* 3 |SORT ORDER BY STOPKEY| | 334K| 332M| 373M| 172K (1)| 00:34:30 | |* 4 | FILTER | | | | || | |* 5 | TABLE ACCESS FULL | T2118 | 334K| 332M| | 99321 (1)| 00:19:52 | - ## SQL_ID 6ttp45bbmxgr5, child number 1 - SELECT T2723.C1 FROM T2723 WHERE (((:SYS_B_0 = T2723.C179) OR (:SYS_B_1 = T2723.C490009000)) AND (:SYS_B_2 = T2723.C490008000) AND (T2723.C300364200 = :SYS_B_3)) ORDER BY C300364900 ASC,C1 DESC Plan hash value: 3787592043 | Id | Operation | Name | Rows | Bytes | Cost (%CPU)| Time | | 0 | SELECT STATEMENT | | | | 52221 (100)| | | 1 | SORT ORDER BY | | 1 | 118 | 52221 (2)| 00:10:27 | |* 2 | TABLE ACCESS FULL| T2723 | 1 | 118 | 52220 (2)| 00:10:27 | ## SQL_ID 6vq7xsws6ga2q, child number 1 - SELECT T1581.C1 FROM T1581 WHERE ((T1581.C179 IS NULL) AND ((T1581.C302943300 = :SYS_B_0) OR (T1581.C301721000 = :SYS_B_1))) ORDER BY C3 DESC, :SYS_B_2 ASC Plan hash value: 736766182 | Id | Operation | Name | Rows | Bytes | Cost (%CPU)| Time | | 0 | SELECT STATEMENT | | | | 57186 (100)| | | 1 | SORT ORDER BY | | 1 |58 | 57186 (1)| 00:11:27 | |* 2 | TABLE ACCESS FULL| T1581 | 1 |58 | 57185 (1)| 00:11:27 | ## SQL_ID gbzhnmm1db1tw, child number 1 - SELECT * FROM ( SELECT T2118.C1,C100161,C10,C303497300,C100 164,C7,C100218,C105261,C100217,C103009,C100018,C 100019,C100150,C179,C100422,C100715,C4,C100079,C1000 000162,C102613,C105785,C105791,C100560,C100151,C1000
Re: HPD:IncidentInterface_create: making assignments
Todd,
On 7.6.04, filter HPD:HII:CreateIncident_040_SetAsgmntGrpID doesn't set
fields from CFG:Assignment, it sets the Assigned Group ID from CTM:Support
Group. Looks like something that was modified/fixed from 7.6.0. Here are the
attributes if you want to replace the filter with the newer settings.
Execution, Order 140, On Submit
Run if: ('z1D_Action' = CREATE) AND ('Assigned Group' != $NULL$) AND
('Assigned Support Company' != $NULL$) AND ('Assigned Support Organization' !=
$NULL$)
Set Fields
Form Name: CTM:Support Group
Qualification: ('Company' = $Assigned Support Company$) AND ('Support
Organization' = $Assigned Support Organization$) AND ('Support Group Name' =
$Assigned Group$)
Fields
Assigned Group ID = $Support Group ID$
Jason
From: Todd Pasterski todd.paster...@dts.ca.gov
To: arslist@ARSLIST.ORG
Sent: Monday, October 29, 2012 10:00 AM
Subject: Re: HPD:IncidentInterface_create: making assignments
Thanks for the suggestions so far, sounds like a feature added to make sure you
can’t make assignments through the HPD:IncidentInterface_create, appreciate
anyone else that might have a solution not related to CFG:Assignment.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: AREA LDAP configuration
Thanks for the reply John, I have to wait until I am outside core hours before I can restart anything again but I will try restarting only the arplugin this time, thanks. By OU I mean Organizational Units so yes different sub-trees. Unfortunately I can’t use the parent as the base DN and search down as that would allow access to some groups that should be restricted. Example of what I mean below: Parent - old group - old restricted Users - old Remedy Users - new group - new restricted Users - new Remedy Users Currently we search 'Old Remedy Users' for authentication of the users. Over the next few weeks users are being moved from 'Old Remedy Users' to 'New Remedy Users' in stages. So i need Remedy to be able to authenticate both those groups without including the Restricted users. The document is very good but the only thing that I can see that I can use is to try setting a timeout and Chase refferal settings. I will have another go this evening. Thanks Tony ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Password Prompt not Working in Web URL
I have noticed this recently with Mid Tier 7.6.04 SP3. I don't know the root cause but as a work around you can login to the MT config page: on the General Settings page set the authentication server to -- Select a Authentication Server (or if it is not set this is the root cause), save, set it back to you AR server and save. This should work for a while but you will want to check that it is still working every now and again. I am not sure what triggers it to stop working but I have had it stop working after a while until I jiggled the setting again. Jason On Oct 29, 2012 6:23 AM, Suresh Loganathan ersures...@gmail.com wrote: ** Hi Team, I have an issue with Password prompt window. Scenario: I have changed the password in people form and logged into user tool. it's pop upping the prompt window. but, the same is not working into Web URL. it's directly logging into Home page with out prompting the Password Change Prompt Window. Please advice, it's bit critical. Regards, Suresh Loganathan. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Home Page ARERR 623 - version 8
Good morning everyone. On a newly installed ARS 8 system, using an IE 9 browser, I can't log in to the AR Server Home page at http://servername:8080/arsys/home The browser displays ARERR 623, Authentication failed. But I can log into the Admin tool, no problem. The user is Demo, with the default password. The mid tier is working, there's no problem getting into the Config tool. The AR Server Settings page of the Config Tool shows that I have an AR Server Admin Password. Should I just change this to the default Demo password? BMC support suggests that the Mid-Tier application password doesn't match the password set in the AR System Application password. The pre-version 8 solution is to ensure that the AR Server Admin Password in the Cong Tool matches the Mid-Tier Administrator Password in the Server Information page in the User Tool, but I can't get there because there's no user tool any more. Does anyone think we're on the right track here? Would it help to use the command line tool that lets you create an ar server user? Drew Soto Cano Air Base, Honduras ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Home Page ARERR 623 - version 8
I am not very familiar with version 8.0 yet, but once I was told that we can actually enter the passwords directly in the conf files. Never validate it though. So you may optionally try the following until you can hear something from BMC Support. Option1: Enter a decrypted manual password in the Midtier properties file. Enter the same password in ar.conf file. Option2: If you have a working pre 8.0 environment copy the passwords form the midtier properties and ar.conf files and paste into your 8.0 environment. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Remedy Mid tier Time Out Error
Hi Team, I am getting below error into Mid tier. Let me know, why this error occured and how to avoid this blip in long time. Is it any settings related issue? A timeout (3 milliseconds) was reached while waiting for a transaction response from the Tomcat5 service. Please Advice. Regards, Suresh Loganathan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
[JOB] Full Time BMC Remedy ITSM Developer – Washington, DC area
Full Time BMC Remedy ITSM Developer – Washington, DC area Mid-Level to Senior Remedy Developer experienced with ITSM 7.6.04 Perform a Gap Analysis to review the existing systems and documentation of both SIPRNET and SBU systems and identify areas where requirements and Remedy system capabilities are different between the two systems. Develop project plan for SRM Module implementation and begin executing accordingly on both systems Upgrade to Remedy ITSM 8.0 Requirements * Department of Defense Secret Clearance * Min 3-5 years of BMC Remedy ITSM administration/development experience * Proficient with BMC Remedy Action Request System, ITSM Suite, Mid-Tier, MSSQL * Familiarity with SSO * Ability to develop complex reports using Crystal Reports. * Experience with Help Desk/ Asset/ Change/Problem Management and SRM applications * Experience with CMDB * Effective Customer support skills * Excellent organization and communication skills * Must be able to work independently Qualified candidates, please send a resume (in Word format) to st...@psresearch.net ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
[JOB] Full Time BMC Remedy ITSM Administrator/Developer – San Diego
Full Time BMC Remedy ITSM Administrator/Developer – San Diego Mid-Level Remedy Administrator/ Developer experienced with ITSM 7.6.04 Support and maintain recently upgraded Remedy ITSM 7.6.04 system providing code fixes and enhancements. Prepare and upgrade an additional Remedy system from ARS 7.0.01/ITSM 6 to ARS/ITSM 7.6.04. Both systems are on MS platforms and one integrates with SharePoint. Knowledge of Single Sign On with CAC is desired. The successful candidates will have experience with ITSM 7.6.4 configuring companies, login accounts, support groups, categorizations, locations, assets, notifications, etc. Translate ongoing customer requirements into Remedy customizations into code while maintaining system integrity. Requirements * Department of Defense Secret Clearance * Min 3-5 years of BMC Remedy ITSM administration/development experience * Proficient with BMC Remedy Action Request System, ITSM Suite, Mid-Tier, MSSQL * Familiarity with MS SharePoint, Java, SSO, DSO, Stunnel * Ability to develop complex reports using Crystal Reports. * Experience with Help Desk/ Asset/ Change Management and SLM applications * Experience using Developer Studio * Effective Customer support skills * Excellent analytical and problem-solving skills * Excellent organization and communication skills Qualified candidates, please send a resume (in Word format) to st...@psresearch.net ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Requiring Work Detail On Incident Update
ITSM 764 sp2 Has anyone come up with logic on forcing a Work Detail entry every time an incident record is updated? This was a requirement in our old 63 system and was easy since it was just a Diary field but not so much with individual work info records. Any advice is appreciated. Thank you Frank C ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Requiring Work Detail On Incident Update
I've done that one before. Added a display only field that was set when clicking the work info add button (ztmp_WorkInfoSubmitted). Then added a filter on Modify to error if that field was null. Excluding status = Resolved. Jason From: Frank Caruso caruso.fr...@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, October 29, 2012 3:01 PM Subject: Requiring Work Detail On Incident Update ITSM 764 sp2 Has anyone come up with logic on forcing a Work Detail entry every time an incident record is updated? This was a requirement in our old 63 system and was easy since it was just a Diary field but not so much with individual work info records. Any advice is appreciated. Thank you Frank C ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: HPD:IncidentInterface_create: making assignments
Thanks all, please close comments! Defect found, 7.6.04 workflow checks CTM:SupportGroup form rather than pulling the value from the CFG:Assignment. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
SLA - Populating Target Date on the Incident
ITSM 7.6.04 patch 4 It was my understanding that you could configure the Target Date on the Incident to be populated with the Next Target Date of your Service target. I enabled the Incident Estimated Resolution Tracking on the Incident Response Time Goal type and then went to HPD:Help desk and clicked on Modfy Filters and then rebuilt my service targets. Did I misunderstand this functionality or am I missing a step because the Target Date still doesn't get populated on the Incident? ThanksKevin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Home Page ARERR 623 - version 8
Hi vamsi. I was able to download and install a 7.6.04 user tool which connected to the 8.0 server just fine, as far as the Server Information is concerned. I changed both passwords to match and now Demo can login on a web browswer. Thanks for the idea, I was very tempted to try that out. Drew JTF-Bravo On Mon, Oct 29, 2012 at 11:31 AM, patchsk vamsi...@gmail.com wrote: ** I am not very familiar with version 8.0 yet, but once I was told that we can actually enter the passwords directly in the conf files. Never validate it though. So you may optionally try the following until you can hear something from BMC Support. Option1: Enter a decrypted manual password in the Midtier properties file. Enter the same password in ar.conf file. Option2: If you have a working pre 8.0 environment copy the passwords form the midtier properties and ar.conf files and paste into your 8.0 environment. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Notify after Modify All
Hi All, I am trying to send a notification email after performing a Modify All Operation. Basically after assigning multiple tickets to a member, I would like to send a email notification mentioning that the tickets have been assigned to the particular Assignee. For e.g., 10 tickets assigned to a Group A, Member - John. Would like to send out an email saying - the following tickets have been assigned to you. list of tickets or any other ideas. Looks like OPERATION = SET ALL doesn''t work in a filter. Tried doing a Filter Notify on Modify/Run If as OPERATION = SET ALL but the filter failed. Pl advise. Thanks, Raj ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Home Page ARERR 623 - version 8
please check the java home path and check the web server is running or not. -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Home-Page-ARERR-623-version-8-tp104683p104694.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Current global field values are too large to be stored (AERR 9360)- Remedy error in Midtier
Hello everyone, I would like to ask your help/suggestion in preventing this error from popping out: “The current global field values are too large to be stored (AERR 9360)” Basically clearing cache would solve this problem but I was wondering if you guys have a better solution (sort of like a permanent fix) to prevent this from happening? I guess this happens if you have an old version of Remedy (currently sitting at 7.0) and use newer version of browsers. ☺ Any help would be much appreciated. Thanks, Jojo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
