Re: Using Struct Admin in Dev Studio

[Aniruddha Deshpande]

Jason,

Developer Studio queries forms listed in the documentation for various 
purposes. Since struct admin user does not have permissions to these forms and 
their fields by default, you get that error.

You must create a group and then assign struct admin user to this group (along 
with struct admin group, which you have already done). Next, using 
"arpermission" utility you must add this group to all forms listed in the 
document and to their fields as well.

Alternatively you may log-in into Developer Studio as administrator and use 
bulk edit to assign permissions to forms and their fields.

~ aniruddha

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Re: Date in the holiday list is invalid (ARWARN 625)

[itsm.support]

Hi,

It isn't an error but warning. This warning code means the date in the holiday 
list of the Business Time Holiday form is not a legal date.
In your case it is an old/expired date. Illegal dates are ignored and 
processing continues. 

Regards,
Atul
 
Vyom Labs Pvt. Ltd.
BSM Solutions & Services || ITIL Consulting & Training
Email: [hidden email]  || Web Site: www.vyomlabs.com Follow Vyom Labs 
http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of shashidhar M S
Sent: Tuesday, April 02, 2013 2:20 PM
To: arslist@ARSLIST.ORG
Subject: Date in the holiday list is invalid (ARWARN 625)

Hi,

Require your expertise again.

The arerror.log file shows the below warning.

Thu Mar 28 06:31:32 2013 390620 : Date in the holiday list is invalid (ARWARN 
625)
Thu Mar 28 06:31:32 2013 SGP0009

On checking the support group specified, we found some holiday list configured 
as below

01/01/08
07/04/08
11/11/08
12/25/08

Time zone: (GMT-05:00) Eastern Time (US & Canada)

I have removed these holiday list and there is no more warning, but want to 
know what was the cause for that warning. Is that due to the date specified has 
already expired? I mean, current year is 2013 where as holiday list refers to 
2008.

Thanks in Advance,

Shashi

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Re: Timeout relogin issue

[Karthik]

Does the users machine has enough memory?

Regards,
Karthik
On Apr 2, 2013 11:05 PM, "Ray Palla"  wrote:

> **
>
> Does anyone have a suggestion for troubleshooting a situation where the
> user times-out and tries to log back in, but the login fails, forcing the
> user to close all browsers in able to re-launch the application?
>
> ** **
>
> r
>
> ** **
>
> *Ray Palla*
> Sr. IT/Remedy Consultant 
>
> [image: http://www.linkedin.com/img/signature/bg_bluefade_195x42.jpg]
>
> 
>
> *Mobile:* 512-917-1739
> *Time Zone:* Central
>
> *Email:* ray.pa...@insona.com
> [image: http://www.linkedin.com/img/signature/icon_in_blue_14x14.gif] 
> *Professional
> Profile *
>
> *INSONA Corporation*
> 1201 Berry Lane
>
> Georgetown,
> TX
>
> 78626-3832 USA
> Infrastructure Solutions - Network Applications 
>
>  
>
> ** **
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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<><><>

Re: Remedy 7.6.04 -Corrupt Cache / Corrupt Fields

[Greg Donalson]

Hi Jamie,

I have received a hotfix from BMC that is supposed to fix the cache corruption. 
 I plan to apply this next week to see if it helps.  But the way that I am 
getting by without having to flush the cache as much is to turn off the Perform 
Check of the Definition Change Check Interval within the MidTier settings on 
the Cache Settings page.  This has made a world of difference for me and have 
not had any corruption since.  The only time you would need to worry about this 
is if you are making changes in production and in that case you would just need 
to flush the cache for everyone to see the changes, unless of course they are 
just filter/escalation changes and then you do not need to flush the cache.

Greg

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jamie
Sent: Tuesday, April 02, 2013 3:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 7.6.04 -Corrupt Cache / Corrupt Fields

Jayesh - Are you referring to ARS or ITSM?  We are on ARS 7.6.04 SP3 and ITSM 
7.6.04 SP2 and we are facing the same issues of cache corruption and having to 
flush the cache almost every other day.

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Re: Survey

[Jamie]

That is correct.  If you don't have SRM installed, you would utilize the 
Requester console built within ITSM to send our Surveys in the same fashion, or 
at least that is how we did it in 7.5.  When we upgraded to 7.6.04 last year, 
we installed SRM and now you have to use the SRM SRD and surveys.  I think this 
is a pain because in order to use this you have to create a SRM request for 
every incident and with that all of the INC notifications get trumped by the 
SRM notifications because it's hard coded in the INC notification filters to 
not send if the INC is attached to a SRM request.  I really think this is  poor 
design, because SRM SHOULD be built to use the SYS:Notifications Messages form 
(which is doesn't use) and allow the Administer to say which notifications are 
Active vs. Inactive.  Instead, since we are only using SRM for surveys at the 
moment we had to customize the specific notifications filter to allow INC 
notifications to go out instead of the SRM ones.

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Email engine Issues in v8.1

[John Baker]

JD

I've had a thought. If there's a space at the end of a JVM option, id 
"-Da=b " (without the double quotes) in the configuration tool, the JVM 
may do what you witnessed. I recall something similar when recording a 
JSS video.


I see you've given up and used v8, but thought I'd share this for 
completeness.



John

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Re: Remedy 7.6.04 -Corrupt Cache / Corrupt Fields

[Jamie]

Jayesh - Are you referring to ARS or ITSM?  We are on ARS 7.6.04 SP3 and ITSM 
7.6.04 SP2 and we are facing the same issues of cache corruption and having to 
flush the cache almost every other day.

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Re: Email engine Issues in v8.1 (RESOLVED!)

[JD Hood]

BLUF: I gave up on the v8.1 email engine, downloaded the ARS v8.0
installer (which allows you to install just the email engine) and
installed that version. Works like a charm now.

I had verified the registry settings til' my eyes bled and each time I
looked at them, I couldn't find anything amiss.

Java heap settings were 256m and 1024m.

I had initially wanted to just reinstall the email engine with the ARS
installer; however, the installer I have for v8.1 does not allow you
to select only the email engine.

I did manage to manually reinstall it the hard way. Comparing it's
settings to a known-good working system did not reveal anything out of
sorts.

Permissions were proper. Paths were checked, and rechecked and copy &
pasted again just to be triple sure.

The email engine just wouldn't run Java was right there with a clean
path (no spaces) and I can't recall how many times I checked it's path
in the various settings.

I'm out of time and did not want to leave with a non-functioning email
engine, so I fell back to the v8.0 installer which *does* allow you to
install only the email engine.

And it works just fine now. I'll never know what the problem was with
the v8.1 email engine on this particular implementation, but
everybody's happy and mail is going out.

Thanks,
-JDHood


On Tue, Apr 2, 2013 at 12:55 PM, Carl Wilson  wrote:
> Hi,
> What are the settings in the registry for the following Parameters (which
> determines what JVM you are attempting to start with the Service and if it
> is 32/64 bit - this is what Parshuram was referring too)? I will list the
> default for 64 bit in the brackets.
> It would also be prevalent to check the start up "-Xms" & "-Xmx" parameters
> to see if these are too high for the JVM to start correctly:
>
> ---
>
> Current Directory - (C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail)
> JVM Library - (C:\PROGRA~1\Java\jre6\bin\server\jvm.dll)
> JVM Option Number 0 -
> (-Djava.library.path=C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail)
> JVM Option Number 1 -
> (-Djava.class.path=C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail\emaildaemon.jar;C:\
> PROGRA~1\BMCSOF~1\ARSystem\AREmail\commons-configuration-1.3.jar;C:\PROGRA~1
> \BMCSOF~1\ARSystem\AREmail\commons-beanutils.jar;C:\PROGRA~1\BMCSOF~1\ARSyst
> em\AREmail\commons-collections-3.2.jar;C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail
> \commons-digester-1.7.jar;C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail\commons-lang
> -2.2.jar;C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail\icu4j.jar;C:\PROGRA~1\BMCSOF~
> 1\ARSystem\AREmail\spring.jar;C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail\commons-
> logging-1.1.jar;C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail\commons-codec-1.3.jar;
> C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail\Logger.jar;C:\PROGRA~1\BMCSOF~1\ARSyst
> em\AREmail\log4j-1.2.14.jar;C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail\arapi81_bu
> ild001.jar;C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail\arutil81_build001.jar;C:\PR
> OGRA~1\BMCSOF~1\ARSystem\AREmail\arrpc81_build001.jar;C:\PROGRA~1\BMCSOF~1\A
> RSystem\AREmail\oncrpc.jar;C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail\arcmn81_bui
> ld001.jar;C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail\activation.jar;C:\PROGRA~1\B
> MCSOF~1\ARSystem\AREmail\mail.jar;C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail\imap
> .jar;C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail\smtp.jar;C:\PROGRA~1\BMCSOF~1\ARS
> ystem\AREmail\pop3.jar;C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail\armapi81_build0
> 01.jar;C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail;.)
> JVM Option Number 2 - (-Xms256m)
> JVM Option Number 3 - (-Xms1024m)
>
> Kind Regards,
>
> Carl Wilson
>
> http://www.missingpiecessoftware.com/
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood
> Sent: 02 April 2013 15:59
> To: arslist@ARSLIST.ORG
> Subject: Re: Email engine Issues in v8.1
>
> Changing the PATH and the service registry setting to point to either
> the 32-bit or the 64-bit java hasn't made any difference in the
> behavior.
>
> Thanks,
> -JDHood
>
> On Tue, Apr 2, 2013 at 9:35 AM, Walunjkar, Parshuram
>  wrote:
>> **
>>
>> When you installed Email engine which option you have selected i.e 32 or
> 64
>> JDK, depend upon selection aremaild.exe and emaild.exe version will get
>> installed in AREmail folder.
>>
>> When you start from command prompt those exe not get used.
>>
>>
>>
>>
>>
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood
>> Sent: 02 April 2013 6:57
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Email engine Issues in v8.1
>>
>>
>>
>> **
>>
>> To be clear -- Except the batch file's path reference stops at \bin and
> the
>> registry key goes all the way down to the jvm.dll. That's the only
>> difference.
>>
>>
>>
>> Thanks,
>>
>> -JDHood
>>
>>
>>
>> On Tue, Apr 2, 2013 at 9:24 AM, JD Hood  wrote:
>>
>> I wish it was just that simple...
>>
>>
>>
>> I've been living in that registry key for the past few work days... It's
> the
>> same exact path (copied and p

Unsubscribe please

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Re: WWRUG13 - Call for Papers Announcement

[arslist]

Ok, so yes it looks like an error but it isn't.

There is an assumption that you all won't wait until the last minute, in
fact there is an incentive not to: IF we have tie votes and too many papers,
we will go by date of submission as the tie breaker, so submit early, submit
often (different topics of course).

Don't forget to bug your BMC reps about what they are presenting and who
they are sending :-) 

IF you aren't presenting, you will want to be there to hear the
presentations, so register early for the best rate, and don't forget to book
your hotel room as soon as possible, the hotel was sold out last year and we
are expecting more people this year.

Cheers Daniel
As Chair of WWRUG13

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: April 2, 2013 12:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13 - Call for Papers Announcement

Please clarify the deadlines.

  :Point 8a states the deadline for submission of ABSTRACT, SYNOPSIS and
TOPIC is May 15th.

  :However points 4 and 5 indicate that the topic will be reviewed and
selection notices will be sent out by the May 15th.

Is that timing correct?


Ken.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of bullcreek.com
Sent: Tuesday, April 02, 2013 11:53 AM
To: arslist@ARSLIST.ORG
Subject: WWRUG13 - Call for Papers Announcement

The WWRUG2013 Advisory Board is excited to announce that the Call for Papers
is officially open as of April 2, 2013 for the WWRUG13 Conference!

The Process:
Our process involves a few steps ?
1.  Login to the portal (www.wwrug.org/register) and create an account
(will require your Bio ? 1000 characters or less, Photo, and shirt size).  
2.  Once created, you will use this account to login and submit your
topics (www.wwrug.org), including a Synopsis (summary of your topic, brief ?
750 characters or less), and an Abstract (full description of the topic).  
3.  Select the Technical Skill Level (Entry Level, Intermediate,
Advanced, or None), Classification (Product, Service, Case Study,
Educational, Integration, or Other), Categorization (AR System ? Core, ITSM,
CMDB, ADDM, Custom Application, OnDemand or Other), and Specification
(Technical, Management, Training, Vendor or Other).
4.  Topics will be reviewed and notices of status will be sent to you as
the submitter by 15 May 2013.
5.  If your topic is selected by the WWRUG13 Board, you will be notified
by 15 May and will be asked to submit a rough draft of your presentation (in
the format of the PowerPoint template downloaded from the portal) using your
account and the portal where the account was created.
HELPFUL TIPS TO MINIMIZE THE REVISIONS ON YOUR PART (aka - common errors
found by WWRUG Advisory Board): 
A.  Ensure you download the template from the portal
B.  Omit any extra formatting (like company specific headers, footers,
proprietary notices, etc.)
C.  Review each page to make sure you have the page number, header,
footer, in place
D.  All slide titles need to be on a single line
E.  Make sure the font is consistent throughout the entire presentation
F.  Graphics may not cover the header, footer or page number, must be
visible on the page and not extend past the borders
G.  Use spell check to ensure your content is spelled correctly

6.  Once the WWRUG Advisory Board reviews your draft, you may be asked
to make changes and upload them via the portal.
7.  Deadlines are strictly enforced this year.  As part of the
submission process, you will be presented with the Speakers Agreement and
asked to agree with the terms before you can proceed.  Failure to meet the
deadlines will result in your topic being dropped from the Conference, no
exceptions.
8.  The deadlines are listed here below:
a.  Submission of ABSTRACT, SYNOPSIS and TOPIC ? Due Date of May 15,
2013
b.  Submission of rough draft of PRESENTATION to be considered by WWRUG
? Due Date of June 15, 2013
c.  Revision and editing as required by WWRUG
d.  Submission of revisions to WWRUG ? Due Date of July 11, 2013

General Information:
1.  If your topic is selected, your Conference fees will be ?Paid in
Full,? if you register for the conference by May 31, 2013.
2.  ALL DRAFTS must use the WWRUG13 Template provided on the website via
the portal.  Submissions not using this format will be rejected.
3.  ALL revisions will be uploaded to the site, no emailed submissions
or updates will be accepted.
To create your account use this link: (www.wwrug.org/register) If you
already have an account - submit your topic, download the PowerPoint
template, upload your draft or revisions, login to the portal by using this
link:  (www.wwrug.org)

To view this information on our webpage go to
http://www.wwrug13.com/papers.html

We have a short window based upon the timelines above but we alrea

RESOLVED: Dev Studio fails to open one specific form (Eclipse error)

[Rick Westbrock]

I did not try that as a matter of fact. I just closed out of Dev Studio and
opened it again in a different but existing workspace as a test, the form
opened just fine. Thanks for the tip, I will definitely remember that going
forward. Unfortunately I have to get my space configured the way I like it
(since I never used this other workspace it isn't personalized yet) but I
could have saved myself an hour had I posted here first. I also spent close
to ten minutes with the BMC rep repeating back all the details of my ARS and
operation system and she never suggested using a different workspace.

 

(On a tangent she even asked me to upload the def file of my problem form
even though I told her nobody else was having the issue and I had imported
the def file under a different form name and could open that form just
fine).

 

 

Thanks very much,

Rick

___

Rick Westbrock

QMX Support Services

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Tuesday, April 02, 2013 11:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio fails to open one specific form (Eclipse error)

 

** 

You didn't mention if you tried creating a new workspace, so I'll ask, did
you?

 

On Tue, Apr 2, 2013 at 12:11 PM, Rick Westbrock  wrote:

Hello all-

I have run into a strange problem with Dev Studio throwing this error when I
try to open a regular form "Could not open the editor: An exception was
thrown during initialization". I had been opening this form to view it (but
not make any changes) multiple times over a two week period and then one day
it threw that error when I tried to open it.

I had someone else on my team open the form from their machine and they had
no problem and I can open any other object on the server with no issues. I
decided it must be my client so I tried various things and today ended up
doing the following in order:
* Uninstall Dev Studio
* Uninstall Java
* Reboot
* Install Java (version 7, update 17)
* Reboot
* Install Dev Studio
* Reboot
* Change devstudio.ini to use -Xms512m and -Xmx1024m
* Run Dev Studio with no preference server (per KA317371)

I still get the same error (which is actually an Eclipse error) and I'm
stumped. The problem is opening the form on our development server so I
exported a definition file of that form from the QA server; Migrator on my
laptop is able to check that def file against the dev server to see that
they are an exact match. That BMC article referenced above says to disable
Dev Cache mode but we don't want to do that on our development server (and
again nobody else has this issue).

I even had a def file from the dev server that I had exported previously so
I imported it under a different name and I can open that copy of the form
with no problem. I didn't want to import it under the same name since I'm
the only one having a problem with this form. System details are below and
I'm open to any and all suggestions, I do have a case open with BMC but
figured I'd hit up the brain trust here as well. I pasted the huge set of
Java error messages that are shown below for anyone who can make sense of
them.

Client OS: Windows 7 Ultimate 32-bit
Dev Studio 7.6.04 SP2
Server OS: Windows 2008 Enterprise SP
ARS: 7.6.04 SP2
Java 7 update 17


-Rick

java.lang.NullPointerException
at
com.bmc.arsys.studio.ui.editors.form.model.UIDataCharacterField.validateProp
erty(Unknown Source)
at
com.bmc.arsys.studio.ui.editors.form.model.UIDataCharacterField.validate(Unk
nown Source)
at
com.bmc.arsys.studio.ui.editors.form.model.FormViewLayout.validate(Unknown
Source)
at
com.bmc.arsys.studio.ui.editors.form.FormEditor.validateViews(Unknown
Source)
at com.bmc.arsys.studio.ui.editors.form.FormEditor.init(Unknown
Source)
at
org.eclipse.ui.internal.EditorManager.createSite(EditorManager.java:798)
at
org.eclipse.ui.internal.EditorReference.createPartHelper(EditorReference.jav
a:647)
at
org.eclipse.ui.internal.EditorReference.createPart(EditorReference.java:465)
at
org.eclipse.ui.internal.WorkbenchPartReference.getPart(WorkbenchPartReferenc
e.java:595)
at org.eclipse.ui.internal.PartPane.setVisible(PartPane.java:313)
at
org.eclipse.ui.internal.presentations.PresentablePart.setVisible(Presentable
Part.java:180)
at
org.eclipse.ui.internal.presentations.util.PresentablePartFolder.select(Pres
entablePartFolder.java:270)
at
org.eclipse.ui.internal.presentations.util.LeftToRightTabOrder.select(LeftTo
RightTabOrder.java:65)
at
org.eclipse.ui.internal.presentations.util.TabbedStackPresentation.selectPar
t(TabbedStackPresentation.java:473)
at
org.eclipse.ui.internal.PartStack.refreshPresentationSelection(PartStack.jav
a:1254)
at
org.eclipse.ui.internal.PartStack.setSelection(PartStack.java:1207)
at org.eclipse.ui.internal.PartStack.showPart(PartStack.java:1606)
at org.eclipse.ui.inte

Re: WWRUG13 - Call for Papers Announcement

[Jason Miller]

Not a bugger at all.  I hijacked your account and figured it out.  It was
role issue; my bad.  Looks like you were an attendee last year and now
registering to be a presenter.  I didn't account for that when I restored
the last year's registration info into the system for this year.

You are all set now.

@Everybody, I'll work on ironing this use case out.  If you end up with the
same issue just shoot me an email and I'll update your role in the meantime
(jason.mil...@gmail.com).  This will only affect past attendees that are
submitting Topics for WWRUG13.

Jason


On Tue, Apr 2, 2013 at 11:33 AM, Steve Kallestad  wrote:

> ** I definitely am seeing topics from last year (I recognized the Genius
> Bar  and Zero-Downtime talks  right off the bat), but even on a clean VM,
> the only link in my left navbar is for settings->change password.  The only
> link on the top navbar is for Logout.
>
> I did clear my cache and I have tried across firefox/chrome/IE.
>
> Not trying to be a bugger, but I figure if it's wrong for me, there are
> probably a few other people affected as well.  My login is the email
> address in this message if you want to try it out with my account.
>
> Thanks,
> Steve
>
> On Tue, Apr 2, 2013 at 10:24 AM, Jason Miller wrote:
>
>> **
>> Hi Steve,
>>
>> Do you see the cell table with all of the sessions from last year?  If
>> that is what you are seeing can you clear your browser cache?
>>
>> I would hope if you accessed the site back in Oct/Nov on that same
>> machine that you would have received the latest definitions today but it
>> doesn't sound like it.
>>
>> Like we tell our users, flush browser cache and try again :)
>>
>> Once you have the correct defs there will be a submission link on the
>> left navigation.  You should only see your submission in the table field.
>>
>> We are working on getting the updated PowerPoint templates posted.  Once
>> they are available they'll be in the Submission section with "Submit New
>> Topic."
>>
>> [image: Inline image 1]
>>
>> Jason
>>
>>
>> On Tue, Apr 2, 2013 at 9:58 AM, Steve Kallestad wrote:
>>
>>> ** I'm a little confused as well.
>>>
>>> I went to register and I had an existing account so I reset my password.
>>>
>>> Once logged in, I am taken to the WWRug:Home form attendee view.
>>>
>>> I can't really do anything but look at the contents of the table field
>>> listing the existing topics.  I don't see how to download a template or
>>> submit a topic.  Even opening an existing topic results in a permissions
>>> error.
>>>
>>> I'm unsure if there's a problem with my account or my ability to read
>>> instructions :)
>>>
>>> I'd appreciate any help or direction.
>>>
>>> Thanks,
>>> Steve
>>>
>>>
>>> On Tue, Apr 2, 2013 at 9:26 AM, Cecil, Ken  wrote:
>>>
 Please clarify the deadlines.

   :Point 8a states the deadline for submission of ABSTRACT, SYNOPSIS
 and TOPIC is May 15th.

   :However points 4 and 5 indicate that the topic will be reviewed and
 selection notices will be sent out by the May 15th.

 Is that timing correct?


 Ken.

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of bullcreek.com
 Sent: Tuesday, April 02, 2013 11:53 AM
 To: arslist@ARSLIST.ORG
 Subject: WWRUG13 - Call for Papers Announcement

 The WWRUG2013 Advisory Board is excited to announce that the Call for
 Papers is officially open as of April 2, 2013 for the WWRUG13 Conference!

 The Process:
 Our process involves a few steps ?
 1.  Login to the portal (www.wwrug.org/register) and create an
 account (will require your Bio ? 1000 characters or less, Photo, and shirt
 size).
 2.  Once created, you will use this account to login and submit
 your topics (www.wwrug.org), including a Synopsis (summary of your
 topic, brief ? 750 characters or less), and an Abstract (full description
 of the topic).
 3.  Select the Technical Skill Level (Entry Level, Intermediate,
 Advanced, or None), Classification (Product, Service, Case Study,
 Educational, Integration, or Other), Categorization (AR System ? Core,
 ITSM, CMDB, ADDM, Custom Application, OnDemand or Other), and Specification
 (Technical, Management, Training, Vendor or Other).
 4.  Topics will be reviewed and notices of status will be sent to
 you as the submitter by 15 May 2013.
 5.  If your topic is selected by the WWRUG13 Board, you will be
 notified by 15 May and will be asked to submit a rough draft of your
 presentation (in the format of the PowerPoint template downloaded from the
 portal) using your account and the portal where the account was created.
 HELPFUL TIPS TO MINIMIZE THE REVISIONS ON YOUR PART (aka - common
 errors found by WWRUG Advisory Board):
 A.  Ensure you download the template from the portal
 B.  Omit any extra f

Re: WWRUG13 - Call for Papers Announcement

[Steve Kallestad]

I definitely am seeing topics from last year (I recognized the Genius Bar
 and Zero-Downtime talks  right off the bat), but even on a clean VM, the
only link in my left navbar is for settings->change password.  The only
link on the top navbar is for Logout.

I did clear my cache and I have tried across firefox/chrome/IE.

Not trying to be a bugger, but I figure if it's wrong for me, there are
probably a few other people affected as well.  My login is the email
address in this message if you want to try it out with my account.

Thanks,
Steve

On Tue, Apr 2, 2013 at 10:24 AM, Jason Miller wrote:

> **
> Hi Steve,
>
> Do you see the cell table with all of the sessions from last year?  If
> that is what you are seeing can you clear your browser cache?
>
> I would hope if you accessed the site back in Oct/Nov on that same machine
> that you would have received the latest definitions today but it doesn't
> sound like it.
>
> Like we tell our users, flush browser cache and try again :)
>
> Once you have the correct defs there will be a submission link on the
> left navigation.  You should only see your submission in the table field.
>
> We are working on getting the updated PowerPoint templates posted.  Once
> they are available they'll be in the Submission section with "Submit New
> Topic."
>
> [image: Inline image 1]
>
> Jason
>
>
> On Tue, Apr 2, 2013 at 9:58 AM, Steve Kallestad wrote:
>
>> ** I'm a little confused as well.
>>
>> I went to register and I had an existing account so I reset my password.
>>
>> Once logged in, I am taken to the WWRug:Home form attendee view.
>>
>> I can't really do anything but look at the contents of the table field
>> listing the existing topics.  I don't see how to download a template or
>> submit a topic.  Even opening an existing topic results in a permissions
>> error.
>>
>> I'm unsure if there's a problem with my account or my ability to read
>> instructions :)
>>
>> I'd appreciate any help or direction.
>>
>> Thanks,
>> Steve
>>
>>
>> On Tue, Apr 2, 2013 at 9:26 AM, Cecil, Ken  wrote:
>>
>>> Please clarify the deadlines.
>>>
>>>   :Point 8a states the deadline for submission of ABSTRACT, SYNOPSIS and
>>> TOPIC is May 15th.
>>>
>>>   :However points 4 and 5 indicate that the topic will be reviewed and
>>> selection notices will be sent out by the May 15th.
>>>
>>> Is that timing correct?
>>>
>>>
>>> Ken.
>>>
>>> -Original Message-
>>> From: Action Request System discussion list(ARSList) [mailto:
>>> arslist@ARSLIST.ORG] On Behalf Of bullcreek.com
>>> Sent: Tuesday, April 02, 2013 11:53 AM
>>> To: arslist@ARSLIST.ORG
>>> Subject: WWRUG13 - Call for Papers Announcement
>>>
>>> The WWRUG2013 Advisory Board is excited to announce that the Call for
>>> Papers is officially open as of April 2, 2013 for the WWRUG13 Conference!
>>>
>>> The Process:
>>> Our process involves a few steps ?
>>> 1.  Login to the portal (www.wwrug.org/register) and create an
>>> account (will require your Bio ? 1000 characters or less, Photo, and shirt
>>> size).
>>> 2.  Once created, you will use this account to login and submit your
>>> topics (www.wwrug.org), including a Synopsis (summary of your topic,
>>> brief ? 750 characters or less), and an Abstract (full description of the
>>> topic).
>>> 3.  Select the Technical Skill Level (Entry Level, Intermediate,
>>> Advanced, or None), Classification (Product, Service, Case Study,
>>> Educational, Integration, or Other), Categorization (AR System ? Core,
>>> ITSM, CMDB, ADDM, Custom Application, OnDemand or Other), and Specification
>>> (Technical, Management, Training, Vendor or Other).
>>> 4.  Topics will be reviewed and notices of status will be sent to
>>> you as the submitter by 15 May 2013.
>>> 5.  If your topic is selected by the WWRUG13 Board, you will be
>>> notified by 15 May and will be asked to submit a rough draft of your
>>> presentation (in the format of the PowerPoint template downloaded from the
>>> portal) using your account and the portal where the account was created.
>>> HELPFUL TIPS TO MINIMIZE THE REVISIONS ON YOUR PART (aka - common errors
>>> found by WWRUG Advisory Board):
>>> A.  Ensure you download the template from the portal
>>> B.  Omit any extra formatting (like company specific headers,
>>> footers, proprietary notices, etc.)
>>> C.  Review each page to make sure you have the page number, header,
>>> footer, in place
>>> D.  All slide titles need to be on a single line
>>> E.  Make sure the font is consistent throughout the entire
>>> presentation
>>> F.  Graphics may not cover the header, footer or page number, must
>>> be visible on the page and not extend past the borders
>>> G.  Use spell check to ensure your content is spelled correctly
>>>
>>> 6.  Once the WWRUG Advisory Board reviews your draft, you may be
>>> asked to make changes and upload them via the portal.
>>> 7.  Deadlines are strictly enforced this year.  As part of the
>>> submission process,

Virtual Support Agent usage

[Pierson, Shawn]

Good afternoon,

I'm curious if anyone has deployed the virtual agent in 8.x yet, and if so, how 
successful has it gone for you?  How complex of a conversation can you map to 
it, if at all?

On a more humorous note, I've considered not advertising it as a part of the 
upgrade, swapping out the picture with one of myself, and making sure that my 
RKM and other data fits with it so I can make people think it's a chat with me 
to get help with Remedy rather than artificial intelligence.  I would then need 
to extend it to integrate it with incoming email and set my email up as a MAPI 
inbox for Remedy, and tie it in with our instant messenger.  My manager and 
director would likely give me approval to do this in order to reduce the flow 
of "incidents" of people contacting me directly instead of using SRM, our email 
integration with Incidents, or going directly to Incident Management to assign 
something to us.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

Private and confidential as detailed here: 
http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot access the 
link, please e-mail sender.

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Re: Dev Studio fails to open one specific form (Eclipse error)

[Longwing, Lj]

You didn't mention if you tried creating a new workspace, so I'll ask, did
you?


On Tue, Apr 2, 2013 at 12:11 PM, Rick Westbrock  wrote:

> Hello all-
>
> I have run into a strange problem with Dev Studio throwing this error when
> I
> try to open a regular form "Could not open the editor: An exception was
> thrown during initialization". I had been opening this form to view it (but
> not make any changes) multiple times over a two week period and then one
> day
> it threw that error when I tried to open it.
>
> I had someone else on my team open the form from their machine and they had
> no problem and I can open any other object on the server with no issues. I
> decided it must be my client so I tried various things and today ended up
> doing the following in order:
> * Uninstall Dev Studio
> * Uninstall Java
> * Reboot
> * Install Java (version 7, update 17)
> * Reboot
> * Install Dev Studio
> * Reboot
> * Change devstudio.ini to use -Xms512m and -Xmx1024m
> * Run Dev Studio with no preference server (per KA317371)
>
> I still get the same error (which is actually an Eclipse error) and I'm
> stumped. The problem is opening the form on our development server so I
> exported a definition file of that form from the QA server; Migrator on my
> laptop is able to check that def file against the dev server to see that
> they are an exact match. That BMC article referenced above says to disable
> Dev Cache mode but we don't want to do that on our development server (and
> again nobody else has this issue).
>
> I even had a def file from the dev server that I had exported previously so
> I imported it under a different name and I can open that copy of the form
> with no problem. I didn't want to import it under the same name since I'm
> the only one having a problem with this form. System details are below and
> I'm open to any and all suggestions, I do have a case open with BMC but
> figured I'd hit up the brain trust here as well. I pasted the huge set of
> Java error messages that are shown below for anyone who can make sense of
> them.
>
> Client OS: Windows 7 Ultimate 32-bit
> Dev Studio 7.6.04 SP2
> Server OS: Windows 2008 Enterprise SP
> ARS: 7.6.04 SP2
> Java 7 update 17
>
>
> -Rick
>
> java.lang.NullPointerException
> at
>
> com.bmc.arsys.studio.ui.editors.form.model.UIDataCharacterField.validateProp
> erty(Unknown Source)
> at
>
> com.bmc.arsys.studio.ui.editors.form.model.UIDataCharacterField.validate(Unk
> nown Source)
> at
> com.bmc.arsys.studio.ui.editors.form.model.FormViewLayout.validate(Unknown
> Source)
> at
> com.bmc.arsys.studio.ui.editors.form.FormEditor.validateViews(Unknown
> Source)
> at com.bmc.arsys.studio.ui.editors.form.FormEditor.init(Unknown
> Source)
> at
> org.eclipse.ui.internal.EditorManager.createSite(EditorManager.java:798)
> at
>
> org.eclipse.ui.internal.EditorReference.createPartHelper(EditorReference.jav
> a:647)
> at
>
> org.eclipse.ui.internal.EditorReference.createPart(EditorReference.java:465)
> at
>
> org.eclipse.ui.internal.WorkbenchPartReference.getPart(WorkbenchPartReferenc
> e.java:595)
> at org.eclipse.ui.internal.PartPane.setVisible(PartPane.java:313)
> at
>
> org.eclipse.ui.internal.presentations.PresentablePart.setVisible(Presentable
> Part.java:180)
> at
>
> org.eclipse.ui.internal.presentations.util.PresentablePartFolder.select(Pres
> entablePartFolder.java:270)
> at
>
> org.eclipse.ui.internal.presentations.util.LeftToRightTabOrder.select(LeftTo
> RightTabOrder.java:65)
> at
>
> org.eclipse.ui.internal.presentations.util.TabbedStackPresentation.selectPar
> t(TabbedStackPresentation.java:473)
> at
>
> org.eclipse.ui.internal.PartStack.refreshPresentationSelection(PartStack.jav
> a:1254)
> at
> org.eclipse.ui.internal.PartStack.setSelection(PartStack.java:1207)
> at org.eclipse.ui.internal.PartStack.showPart(PartStack.java:1606)
> at org.eclipse.ui.internal.PartStack.add(PartStack.java:497)
> at org.eclipse.ui.internal.EditorStack.add(EditorStack.java:103)
> at org.eclipse.ui.internal.PartStack.add(PartStack.java:483)
> at org.eclipse.ui.internal.EditorStack.add(EditorStack.java:112)
> at
>
> org.eclipse.ui.internal.EditorSashContainer.addEditor(EditorSashContainer.ja
> va:63)
> at
>
> org.eclipse.ui.internal.EditorAreaHelper.addToLayout(EditorAreaHelper.java:2
> 25)
> at
>
> org.eclipse.ui.internal.EditorAreaHelper.addEditor(EditorAreaHelper.java:213
> )
> at
>
> org.eclipse.ui.internal.EditorManager.createEditorTab(EditorManager.java:778
> )
> at
>
> org.eclipse.ui.internal.EditorManager.openEditorFromDescriptor(EditorManager
> .java:677)
> at
> org.eclipse.ui.internal.EditorManager.openEditor(EditorManager.java:638)
> at
>
> org.eclipse.ui.internal.WorkbenchPage.busyOpenEditorBatched(WorkbenchPage.ja
> va:2860)
> at
>
> org.ecl

Dev Studio fails to open one specific form (Eclipse error)

[Rick Westbrock]

Hello all-

I have run into a strange problem with Dev Studio throwing this error when I
try to open a regular form "Could not open the editor: An exception was
thrown during initialization". I had been opening this form to view it (but
not make any changes) multiple times over a two week period and then one day
it threw that error when I tried to open it.

I had someone else on my team open the form from their machine and they had
no problem and I can open any other object on the server with no issues. I
decided it must be my client so I tried various things and today ended up
doing the following in order:
* Uninstall Dev Studio
* Uninstall Java
* Reboot
* Install Java (version 7, update 17)
* Reboot
* Install Dev Studio
* Reboot
* Change devstudio.ini to use -Xms512m and -Xmx1024m
* Run Dev Studio with no preference server (per KA317371)

I still get the same error (which is actually an Eclipse error) and I'm
stumped. The problem is opening the form on our development server so I
exported a definition file of that form from the QA server; Migrator on my
laptop is able to check that def file against the dev server to see that
they are an exact match. That BMC article referenced above says to disable
Dev Cache mode but we don't want to do that on our development server (and
again nobody else has this issue).

I even had a def file from the dev server that I had exported previously so
I imported it under a different name and I can open that copy of the form
with no problem. I didn't want to import it under the same name since I'm
the only one having a problem with this form. System details are below and
I'm open to any and all suggestions, I do have a case open with BMC but
figured I'd hit up the brain trust here as well. I pasted the huge set of
Java error messages that are shown below for anyone who can make sense of
them.

Client OS: Windows 7 Ultimate 32-bit
Dev Studio 7.6.04 SP2
Server OS: Windows 2008 Enterprise SP
ARS: 7.6.04 SP2
Java 7 update 17


-Rick

java.lang.NullPointerException
at
com.bmc.arsys.studio.ui.editors.form.model.UIDataCharacterField.validateProp
erty(Unknown Source)
at
com.bmc.arsys.studio.ui.editors.form.model.UIDataCharacterField.validate(Unk
nown Source)
at
com.bmc.arsys.studio.ui.editors.form.model.FormViewLayout.validate(Unknown
Source)
at
com.bmc.arsys.studio.ui.editors.form.FormEditor.validateViews(Unknown
Source)
at com.bmc.arsys.studio.ui.editors.form.FormEditor.init(Unknown
Source)
at
org.eclipse.ui.internal.EditorManager.createSite(EditorManager.java:798)
at
org.eclipse.ui.internal.EditorReference.createPartHelper(EditorReference.jav
a:647)
at
org.eclipse.ui.internal.EditorReference.createPart(EditorReference.java:465)
at
org.eclipse.ui.internal.WorkbenchPartReference.getPart(WorkbenchPartReferenc
e.java:595)
at org.eclipse.ui.internal.PartPane.setVisible(PartPane.java:313)
at
org.eclipse.ui.internal.presentations.PresentablePart.setVisible(Presentable
Part.java:180)
at
org.eclipse.ui.internal.presentations.util.PresentablePartFolder.select(Pres
entablePartFolder.java:270)
at
org.eclipse.ui.internal.presentations.util.LeftToRightTabOrder.select(LeftTo
RightTabOrder.java:65)
at
org.eclipse.ui.internal.presentations.util.TabbedStackPresentation.selectPar
t(TabbedStackPresentation.java:473)
at
org.eclipse.ui.internal.PartStack.refreshPresentationSelection(PartStack.jav
a:1254)
at
org.eclipse.ui.internal.PartStack.setSelection(PartStack.java:1207)
at org.eclipse.ui.internal.PartStack.showPart(PartStack.java:1606)
at org.eclipse.ui.internal.PartStack.add(PartStack.java:497)
at org.eclipse.ui.internal.EditorStack.add(EditorStack.java:103)
at org.eclipse.ui.internal.PartStack.add(PartStack.java:483)
at org.eclipse.ui.internal.EditorStack.add(EditorStack.java:112)
at
org.eclipse.ui.internal.EditorSashContainer.addEditor(EditorSashContainer.ja
va:63)
at
org.eclipse.ui.internal.EditorAreaHelper.addToLayout(EditorAreaHelper.java:2
25)
at
org.eclipse.ui.internal.EditorAreaHelper.addEditor(EditorAreaHelper.java:213
)
at
org.eclipse.ui.internal.EditorManager.createEditorTab(EditorManager.java:778
)
at
org.eclipse.ui.internal.EditorManager.openEditorFromDescriptor(EditorManager
.java:677)
at
org.eclipse.ui.internal.EditorManager.openEditor(EditorManager.java:638)
at
org.eclipse.ui.internal.WorkbenchPage.busyOpenEditorBatched(WorkbenchPage.ja
va:2860)
at
org.eclipse.ui.internal.WorkbenchPage.busyOpenEditor(WorkbenchPage.java:2768
)
at
org.eclipse.ui.internal.WorkbenchPage.access$11(WorkbenchPage.java:2760)
at
org.eclipse.ui.internal.WorkbenchPage$10.run(WorkbenchPage.java:2711)
at
org.eclipse.swt.custom.BusyIndicator.showWhile(BusyIndicator.java:70)
at
org.eclipse.ui.internal.WorkbenchPage.openEditor(WorkbenchPage.java:2707)
  

Timeout relogin issue

[Ray Palla]

Does anyone have a suggestion for troubleshooting a situation where the user
times-out and tries to log back in, but the login fails, forcing the user to
close all browsers in able to re-launch the application?

 

r

 


Ray Palla
Sr. IT/Remedy Consultant 

http://www.linkedin.com/img/signature/bg_bluefade_195x42.jpg





Mobile: 512-917-1739
Time Zone: Central

Email:   ray.pa...@insona.com
http://www.linkedin.com/img/signature/icon_in_blue_14x14.gif
 Professional Profile

  INSONA Corporation
1201 Berry Lane
 
Georgetown, TX

78626-3832 USA
Infrastructure Solutions - Network Applications 


 



 


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<><><>

Config Document Template for BMC ITSM 8.1?

[Terje Moglestue]

I hope to save some time here. I am in search of a config document holding all 
the config settings within BMC Remedy ITSM 8.1. Yes - I know I can easily make 
one. Do you got a template you could share?

Please send offline.

Thanks,
Terje

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Re: WWRUG13 - Call for Papers Announcement

[Jason Miller]

Hi Steve,

Do you see the cell table with all of the sessions from last year?  If that
is what you are seeing can you clear your browser cache?

I would hope if you accessed the site back in Oct/Nov on that same machine
that you would have received the latest definitions today but it doesn't
sound like it.

Like we tell our users, flush browser cache and try again :)

Once you have the correct defs there will be a submission link on the left
navigation.  You should only see your submission in the table field.

We are working on getting the updated PowerPoint templates posted.  Once
they are available they'll be in the Submission section with "Submit New
Topic."

[image: Inline image 1]

Jason


On Tue, Apr 2, 2013 at 9:58 AM, Steve Kallestad  wrote:

> ** I'm a little confused as well.
>
> I went to register and I had an existing account so I reset my password.
>
> Once logged in, I am taken to the WWRug:Home form attendee view.
>
> I can't really do anything but look at the contents of the table field
> listing the existing topics.  I don't see how to download a template or
> submit a topic.  Even opening an existing topic results in a permissions
> error.
>
> I'm unsure if there's a problem with my account or my ability to read
> instructions :)
>
> I'd appreciate any help or direction.
>
> Thanks,
> Steve
>
>
> On Tue, Apr 2, 2013 at 9:26 AM, Cecil, Ken  wrote:
>
>> Please clarify the deadlines.
>>
>>   :Point 8a states the deadline for submission of ABSTRACT, SYNOPSIS and
>> TOPIC is May 15th.
>>
>>   :However points 4 and 5 indicate that the topic will be reviewed and
>> selection notices will be sent out by the May 15th.
>>
>> Is that timing correct?
>>
>>
>> Ken.
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] On Behalf Of bullcreek.com
>> Sent: Tuesday, April 02, 2013 11:53 AM
>> To: arslist@ARSLIST.ORG
>> Subject: WWRUG13 - Call for Papers Announcement
>>
>> The WWRUG2013 Advisory Board is excited to announce that the Call for
>> Papers is officially open as of April 2, 2013 for the WWRUG13 Conference!
>>
>> The Process:
>> Our process involves a few steps ?
>> 1.  Login to the portal (www.wwrug.org/register) and create an
>> account (will require your Bio ? 1000 characters or less, Photo, and shirt
>> size).
>> 2.  Once created, you will use this account to login and submit your
>> topics (www.wwrug.org), including a Synopsis (summary of your topic,
>> brief ? 750 characters or less), and an Abstract (full description of the
>> topic).
>> 3.  Select the Technical Skill Level (Entry Level, Intermediate,
>> Advanced, or None), Classification (Product, Service, Case Study,
>> Educational, Integration, or Other), Categorization (AR System ? Core,
>> ITSM, CMDB, ADDM, Custom Application, OnDemand or Other), and Specification
>> (Technical, Management, Training, Vendor or Other).
>> 4.  Topics will be reviewed and notices of status will be sent to you
>> as the submitter by 15 May 2013.
>> 5.  If your topic is selected by the WWRUG13 Board, you will be
>> notified by 15 May and will be asked to submit a rough draft of your
>> presentation (in the format of the PowerPoint template downloaded from the
>> portal) using your account and the portal where the account was created.
>> HELPFUL TIPS TO MINIMIZE THE REVISIONS ON YOUR PART (aka - common errors
>> found by WWRUG Advisory Board):
>> A.  Ensure you download the template from the portal
>> B.  Omit any extra formatting (like company specific headers,
>> footers, proprietary notices, etc.)
>> C.  Review each page to make sure you have the page number, header,
>> footer, in place
>> D.  All slide titles need to be on a single line
>> E.  Make sure the font is consistent throughout the entire
>> presentation
>> F.  Graphics may not cover the header, footer or page number, must be
>> visible on the page and not extend past the borders
>> G.  Use spell check to ensure your content is spelled correctly
>>
>> 6.  Once the WWRUG Advisory Board reviews your draft, you may be
>> asked to make changes and upload them via the portal.
>> 7.  Deadlines are strictly enforced this year.  As part of the
>> submission process, you will be presented with the Speakers Agreement and
>> asked to agree with the terms before you can proceed.  Failure to meet the
>> deadlines will result in your topic being dropped from the Conference, no
>> exceptions.
>> 8.  The deadlines are listed here below:
>> a.  Submission of ABSTRACT, SYNOPSIS and TOPIC ? Due Date of May 15,
>> 2013
>> b.  Submission of rough draft of PRESENTATION to be considered by
>> WWRUG ? Due Date of June 15, 2013
>> c.  Revision and editing as required by WWRUG
>> d.  Submission of revisions to WWRUG ? Due Date of July 11, 2013
>>
>> General Information:
>> 1.  If your topic is selected, your Conference fees will be ?Paid in
>> Full,? if you register for the 

Re: WWRUG13, it's official!

[Doug Blair]

Peter,

Are you looking at purchasing each direction separately or at round trip 
packages? Round trips from London to San Jose seem to be about $1200 USD for 
September 28 to October 6 (via the Orbitz website) (assuming you would like an 
extra day to adjust for jet-lag). If you fly into San Francisco instead of San 
Jose it's about $100 USD cheaper, but you get stuck in a shuttle bus for a 
couple extra hours (and it's on the "wrong" side of the road).

Go look at Virgin-Atlantic economy. Cramped, but those dates are about $800 USD 
round trip.

Not that we're recommending a specific airline. Just come on over and learn 
something new!

There is always plenty of entertaining stuff to enjoy and explore in The Bay 
Area...


Doug

--
Doug Blair
+1 224-558-5462

Sent from my new iPad
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)

On Apr 2, 2013, at 9:54 AM, Peter Romain  
wrote:

> **
> I’d be flying back to London. All flights seemed to be the same price - 
> £1400-£1500 but flying in they are £400-£500
>  
> The prices drop back to £400-£500 for flights out on the 6th so if I attend 
> it may mean paying the hotel and restaurants a little more but enjoying a 
> couple of extra days in the area rather than paying the airline extra money!
>  
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
> Sent: 02 April 2013 15:39
> To: arslist@ARSLIST.ORG
> Subject: Re: WWRUG13, it's official!
>  
> **
> Where are you flying to? It could be people flying into where you are from 
> the Bay Area.
> I have looked but not seen anything major. Oracle World is the week before in 
> SF.
>  
> Dan
>  
>  
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain
> Sent: April 2, 2013 9:45 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: WWRUG13, it's official!
>  
> **
> So what’s happening in San Jose later in the week of the RUG that means loads 
> of people are leaving town?
>  
> Flights out of San Jose on the 4th and 5th Oct are three times the price of 
> flights in arriving on the 29th Sept!
>  
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair
> Sent: 02 April 2013 13:09
> To: arslist@ARSLIST.ORG
> Subject: WWRUG13, it's official!
>  
> **
> Listers,
> 
> We had to wait until April 2nd, because this is definitely not an April 
> Fool's posting. And besides, David Easter's post yesterday was so good
> 
> The World Wide Remedy Users Group is pleased to formally announce the details 
> of our 2013 conference. We look forward to seeing you and spending a week 
> immersed in all things BMC, Remedy, ITSM and ITIL, with great offerings from 
> additional vendors and well over a hundred breakout sessions! We'll see you 
> at The Fairmont San Jose in San Jose, California, USA, September 30th through 
> October 4th, 2013.
> 
> There is much to tell this year, and the WWRUG13 website is now up at 
> http://www.wwrug13.com.
> 
> The WWRUG13.com website has registration details (yes, earlier is cheaper!), 
> links to hotel lodging at the conference rate, preliminary schedules, 
> opportunities for sponsorship, participation in the technology showcase for 
> vendors and some slightly sentimental photos of what we did last year. Want 
> to know more? Visit http://www.wwrug13.com.
> 
> We don't yet have a schedule of topics and presentations for all the breakout 
> sessions. That's because much of this material comes from YOU! Some is 
> provided by BMC and showcase vendors, but the vast majority of WWRUG 
> conference sessions are presented by people who use  (or build!) BMC/Remedy 
> software every day and have learned something along the way. Thats one of the 
> things that makes this conference so great! Watch for postings in the ARSlist 
> later today with details on how you can submit your own topics for 
> consideration. (BIG HINT: presenters get in FREE, so start thinking about 
> your topics NOW).
> 
> WWRUG13 is six months from now, but many people need advance planning time 
> for training and travel. You'll save money by registering early too.
> 
> Please take a few minutes to cruise over to http://www.wwrug13.com today, and 
> we'll see you in San Jose!
> 
> Doug
> 
> --
> Doug Blair
> +1 224-558-5462
> 
> Sent from my new iPad
> Auto-corrected typos, misspellings and non-sequiturs are gratefully 
> attributed to Steve Jobs :-)
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: WWRUG13 - Call for Papers Announcement

[Steve Kallestad]

I'm a little confused as well.

I went to register and I had an existing account so I reset my password.

Once logged in, I am taken to the WWRug:Home form attendee view.

I can't really do anything but look at the contents of the table field
listing the existing topics.  I don't see how to download a template or
submit a topic.  Even opening an existing topic results in a permissions
error.

I'm unsure if there's a problem with my account or my ability to read
instructions :)

I'd appreciate any help or direction.

Thanks,
Steve

On Tue, Apr 2, 2013 at 9:26 AM, Cecil, Ken  wrote:

> Please clarify the deadlines.
>
>   :Point 8a states the deadline for submission of ABSTRACT, SYNOPSIS and
> TOPIC is May 15th.
>
>   :However points 4 and 5 indicate that the topic will be reviewed and
> selection notices will be sent out by the May 15th.
>
> Is that timing correct?
>
>
> Ken.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of bullcreek.com
> Sent: Tuesday, April 02, 2013 11:53 AM
> To: arslist@ARSLIST.ORG
> Subject: WWRUG13 - Call for Papers Announcement
>
> The WWRUG2013 Advisory Board is excited to announce that the Call for
> Papers is officially open as of April 2, 2013 for the WWRUG13 Conference!
>
> The Process:
> Our process involves a few steps ?
> 1.  Login to the portal (www.wwrug.org/register) and create an
> account (will require your Bio ? 1000 characters or less, Photo, and shirt
> size).
> 2.  Once created, you will use this account to login and submit your
> topics (www.wwrug.org), including a Synopsis (summary of your topic,
> brief ? 750 characters or less), and an Abstract (full description of the
> topic).
> 3.  Select the Technical Skill Level (Entry Level, Intermediate,
> Advanced, or None), Classification (Product, Service, Case Study,
> Educational, Integration, or Other), Categorization (AR System ? Core,
> ITSM, CMDB, ADDM, Custom Application, OnDemand or Other), and Specification
> (Technical, Management, Training, Vendor or Other).
> 4.  Topics will be reviewed and notices of status will be sent to you
> as the submitter by 15 May 2013.
> 5.  If your topic is selected by the WWRUG13 Board, you will be
> notified by 15 May and will be asked to submit a rough draft of your
> presentation (in the format of the PowerPoint template downloaded from the
> portal) using your account and the portal where the account was created.
> HELPFUL TIPS TO MINIMIZE THE REVISIONS ON YOUR PART (aka - common errors
> found by WWRUG Advisory Board):
> A.  Ensure you download the template from the portal
> B.  Omit any extra formatting (like company specific headers, footers,
> proprietary notices, etc.)
> C.  Review each page to make sure you have the page number, header,
> footer, in place
> D.  All slide titles need to be on a single line
> E.  Make sure the font is consistent throughout the entire presentation
> F.  Graphics may not cover the header, footer or page number, must be
> visible on the page and not extend past the borders
> G.  Use spell check to ensure your content is spelled correctly
>
> 6.  Once the WWRUG Advisory Board reviews your draft, you may be asked
> to make changes and upload them via the portal.
> 7.  Deadlines are strictly enforced this year.  As part of the
> submission process, you will be presented with the Speakers Agreement and
> asked to agree with the terms before you can proceed.  Failure to meet the
> deadlines will result in your topic being dropped from the Conference, no
> exceptions.
> 8.  The deadlines are listed here below:
> a.  Submission of ABSTRACT, SYNOPSIS and TOPIC ? Due Date of May 15,
> 2013
> b.  Submission of rough draft of PRESENTATION to be considered by
> WWRUG ? Due Date of June 15, 2013
> c.  Revision and editing as required by WWRUG
> d.  Submission of revisions to WWRUG ? Due Date of July 11, 2013
>
> General Information:
> 1.  If your topic is selected, your Conference fees will be ?Paid in
> Full,? if you register for the conference by May 31, 2013.
> 2.  ALL DRAFTS must use the WWRUG13 Template provided on the website
> via the portal.  Submissions not using this format will be rejected.
> 3.  ALL revisions will be uploaded to the site, no emailed submissions
> or updates will be accepted.
> To create your account use this link: (www.wwrug.org/register) If you
> already have an account - submit your topic, download the PowerPoint
> template, upload your draft or revisions, login to the portal by using this
> link:  (www.wwrug.org)
>
> To view this information on our webpage go to
> http://www.wwrug13.com/papers.html
>
> We have a short window based upon the timelines above but we already have
> two papers from industry veterans!
>
>
> Phil Bautista
> http://www.wwrug.com/contact_phil.html
>
>
> ___

Re: Email engine Issues in v8.1

[Carl Wilson]

Hi,
What are the settings in the registry for the following Parameters (which
determines what JVM you are attempting to start with the Service and if it
is 32/64 bit - this is what Parshuram was referring too)? I will list the
default for 64 bit in the brackets.  
It would also be prevalent to check the start up "-Xms" & "-Xmx" parameters
to see if these are too high for the JVM to start correctly:

---

Current Directory - (C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail)
JVM Library - (C:\PROGRA~1\Java\jre6\bin\server\jvm.dll)
JVM Option Number 0 -
(-Djava.library.path=C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail)
JVM Option Number 1 -
(-Djava.class.path=C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail\emaildaemon.jar;C:\
PROGRA~1\BMCSOF~1\ARSystem\AREmail\commons-configuration-1.3.jar;C:\PROGRA~1
\BMCSOF~1\ARSystem\AREmail\commons-beanutils.jar;C:\PROGRA~1\BMCSOF~1\ARSyst
em\AREmail\commons-collections-3.2.jar;C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail
\commons-digester-1.7.jar;C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail\commons-lang
-2.2.jar;C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail\icu4j.jar;C:\PROGRA~1\BMCSOF~
1\ARSystem\AREmail\spring.jar;C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail\commons-
logging-1.1.jar;C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail\commons-codec-1.3.jar;
C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail\Logger.jar;C:\PROGRA~1\BMCSOF~1\ARSyst
em\AREmail\log4j-1.2.14.jar;C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail\arapi81_bu
ild001.jar;C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail\arutil81_build001.jar;C:\PR
OGRA~1\BMCSOF~1\ARSystem\AREmail\arrpc81_build001.jar;C:\PROGRA~1\BMCSOF~1\A
RSystem\AREmail\oncrpc.jar;C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail\arcmn81_bui
ld001.jar;C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail\activation.jar;C:\PROGRA~1\B
MCSOF~1\ARSystem\AREmail\mail.jar;C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail\imap
.jar;C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail\smtp.jar;C:\PROGRA~1\BMCSOF~1\ARS
ystem\AREmail\pop3.jar;C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail\armapi81_build0
01.jar;C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail;.)
JVM Option Number 2 - (-Xms256m)
JVM Option Number 3 - (-Xms1024m)
 
Kind Regards,
 
Carl Wilson
 
http://www.missingpiecessoftware.com/

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood
Sent: 02 April 2013 15:59
To: arslist@ARSLIST.ORG
Subject: Re: Email engine Issues in v8.1

Changing the PATH and the service registry setting to point to either
the 32-bit or the 64-bit java hasn't made any difference in the
behavior.

Thanks,
-JDHood

On Tue, Apr 2, 2013 at 9:35 AM, Walunjkar, Parshuram
 wrote:
> **
>
> When you installed Email engine which option you have selected i.e 32 or
64
> JDK, depend upon selection aremaild.exe and emaild.exe version will get
> installed in AREmail folder.
>
> When you start from command prompt those exe not get used.
>
>
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood
> Sent: 02 April 2013 6:57
> To: arslist@ARSLIST.ORG
> Subject: Re: Email engine Issues in v8.1
>
>
>
> **
>
> To be clear -- Except the batch file's path reference stops at \bin and
the
> registry key goes all the way down to the jvm.dll. That's the only
> difference.
>
>
>
> Thanks,
>
> -JDHood
>
>
>
> On Tue, Apr 2, 2013 at 9:24 AM, JD Hood  wrote:
>
> I wish it was just that simple...
>
>
>
> I've been living in that registry key for the past few work days... It's
the
> same exact path (copied and pasted) from the  batch file.
>
>
>
> On Tue, Apr 2, 2013 at 9:06 AM, Longwing, Lj  wrote:
>
> **
>
> JD,
>
> If you check in the registry you will find all of the parameters that are
> utilized by the service when running as a service vs running via the
command
> line, you may find your answer in the java path in the registry.
>
>
>
> On Tue, Apr 2, 2013 at 6:58 AM, JD Hood  wrote:
>
> **
>
> I've since tried 64-bit & 32-bit JVM paths - no luck
>
> I've tried adding all involved paths to the windows PATH statement - no
luck
>
> I've tried adding an LD_LIBRARY_PATH env-var with all the library paths -
no
> luck
>
> I've tried copying all the libraries/jars into the \AREmail directory - no
> luck
>
> I've tried running the service as a variety of users from local to domain
> admin - no luck
>
> I've compared the service registry entries to a known good working system
-
> can't spot a difference other than server names and paths
>
>
>
> The command-line email engine runs just fine with a different set of
> libraries in the **same paths** (I've compared these to a known-good
system
> and it's normal) and it runs as the currently logged-in local admin
account.
>
>
>
> The service, set to run as the same local admin account, fails to start-up
> enough to write to a log. If the windows event log is to be trusted, it
> seems to indicate the JVM didn't start because it couldn't find a file in
> the LoadLibrary statement.
>
>
>
> I am well and truly stumped!
>
>
>
> At this point, I'm wond

Re: Email engine Issues in v8.1

[JD Hood]

That got me hopeful, but it didn't help...

Thanks,
-JDHood

On Tue, Apr 2, 2013 at 11:30 AM, John Baker
 wrote:
> JD
>
> Drop the ARAPI native libs (the DLLs) in windows\system32 ? I'm not even
> sure it's using them, but if they are being used then it should find
> them from system32.
>
>
> John
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Email engine Issues in v8.1

[Thad Esser]

JD,

Did you take a look at the process monitor utility?  You can filter the
output by process to make it easier to read.  It can be daunting to go
through but it will probably lead you straight to the problem.  Obviously
you are having a different issue than I did, but in case it helps, here are
the lines that helped me track the problem down:

Time of Day Process Name PID Operation Path Result  52:21.2 aremaild.exe
3340 QueryOpen D:\Program Files\ARSystem\AREmail\MSVCR100.dll NAME NOT FOUND
52:21.2 aremaild.exe 3340 CreateFile C:\Windows\System32\MSVCR100.dll NAME
NOT FOUND  52:21.2 aremaild.exe 3340 CreateFile
C:\Windows\system\MSVCR100.dll NAME NOT FOUND  52:21.2 aremaild.exe 3340
CreateFile C:\Windows\MSVCR100.dll NAME NOT FOUND  52:21.2 aremaild.exe 3340
QueryOpen D:\Program Files\ARSystem\AREmail\MSVCR100.dll NAME NOT FOUND
52:21.2 aremaild.exe 3340 QueryOpen D:\Program
Files\ARSystem\artools\MSVCR100.dll NAME NOT FOUND  52:21.2 aremaild.exe
3340 QueryOpen D:\Program Files\ARSystem\MSVCR100.dll NAME NOT FOUND
52:21.2 aremaild.exe 3340 QueryOpen D:\Program
Files\ARSystem\pluginsvr\MSVCR100.dll NAME NOT FOUND  52:21.2 aremaild.exe
3340 CreateFile C:\Windows\System32\MSVCR100.dll NAME NOT FOUND  52:21.2
aremaild.exe 3340 CreateFile C:\Windows\MSVCR100.dll NAME NOT FOUND  52:21.2
aremaild.exe 3340 CreateFile C:\Windows\System32\wbem\MSVCR100.dll NAME NOT
FOUND
...

You can see it trying to find that file, and each of those folders were in
my system path which was the clue I needed.

Anyway, do let us know what the resolution is.

Thad

On Tue, Apr 2, 2013 at 7:58 AM, JD Hood  wrote:

> Changing the PATH and the service registry setting to point to either
> the 32-bit or the 64-bit java hasn't made any difference in the
> behavior.
>
> Thanks,
> -JDHood
>
>

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Re: WWRUG13 - Call for Papers Announcement

[Cecil, Ken]

Please clarify the deadlines.

  :Point 8a states the deadline for submission of ABSTRACT, SYNOPSIS and TOPIC 
is May 15th.

  :However points 4 and 5 indicate that the topic will be reviewed and 
selection notices will be sent out by the May 15th.

Is that timing correct?


Ken.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of bullcreek.com
Sent: Tuesday, April 02, 2013 11:53 AM
To: arslist@ARSLIST.ORG
Subject: WWRUG13 - Call for Papers Announcement

The WWRUG2013 Advisory Board is excited to announce that the Call for Papers is 
officially open as of April 2, 2013 for the WWRUG13 Conference!

The Process:
Our process involves a few steps ?
1.  Login to the portal (www.wwrug.org/register) and create an account 
(will require your Bio ? 1000 characters or less, Photo, and shirt size).  
2.  Once created, you will use this account to login and submit your topics 
(www.wwrug.org), including a Synopsis (summary of your topic, brief ? 750 
characters or less), and an Abstract (full description of the topic).  
3.  Select the Technical Skill Level (Entry Level, Intermediate, Advanced, 
or None), Classification (Product, Service, Case Study, Educational, 
Integration, or Other), Categorization (AR System ? Core, ITSM, CMDB, ADDM, 
Custom Application, OnDemand or Other), and Specification (Technical, 
Management, Training, Vendor or Other).
4.  Topics will be reviewed and notices of status will be sent to you as 
the submitter by 15 May 2013.
5.  If your topic is selected by the WWRUG13 Board, you will be notified by 
15 May and will be asked to submit a rough draft of your presentation (in the 
format of the PowerPoint template downloaded from the portal) using your 
account and the portal where the account was created.
HELPFUL TIPS TO MINIMIZE THE REVISIONS ON YOUR PART (aka - common errors found 
by WWRUG Advisory Board): 
A.  Ensure you download the template from the portal
B.  Omit any extra formatting (like company specific headers, footers, 
proprietary notices, etc.)
C.  Review each page to make sure you have the page number, header, footer, 
in place
D.  All slide titles need to be on a single line
E.  Make sure the font is consistent throughout the entire presentation
F.  Graphics may not cover the header, footer or page number, must be 
visible on the page and not extend past the borders
G.  Use spell check to ensure your content is spelled correctly

6.  Once the WWRUG Advisory Board reviews your draft, you may be asked to 
make changes and upload them via the portal.
7.  Deadlines are strictly enforced this year.  As part of the submission 
process, you will be presented with the Speakers Agreement and asked to agree 
with the terms before you can proceed.  Failure to meet the deadlines will 
result in your topic being dropped from the Conference, no exceptions.
8.  The deadlines are listed here below:
a.  Submission of ABSTRACT, SYNOPSIS and TOPIC ? Due Date of May 15, 2013
b.  Submission of rough draft of PRESENTATION to be considered by WWRUG ? 
Due Date of June 15, 2013
c.  Revision and editing as required by WWRUG
d.  Submission of revisions to WWRUG ? Due Date of July 11, 2013

General Information:
1.  If your topic is selected, your Conference fees will be ?Paid in Full,? 
if you register for the conference by May 31, 2013.
2.  ALL DRAFTS must use the WWRUG13 Template provided on the website via 
the portal.  Submissions not using this format will be rejected.
3.  ALL revisions will be uploaded to the site, no emailed submissions or 
updates will be accepted.
To create your account use this link: (www.wwrug.org/register) If you already 
have an account - submit your topic, download the PowerPoint template, upload 
your draft or revisions, login to the portal by using this link:  
(www.wwrug.org)

To view this information on our webpage go to http://www.wwrug13.com/papers.html

We have a short window based upon the timelines above but we already have two 
papers from industry veterans!


Phil Bautista
http://www.wwrug.com/contact_phil.html

___
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Are, and have been for 20 years"


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Email engine Issues in v8.1

[John Baker]

JD

Drop the ARAPI native libs (the DLLs) in windows\system32 ? I'm not even
sure it's using them, but if they are being used then it should find
them from system32.


John

___
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"Where the Answers Are, and have been for 20 years"

Re: Email engine Issues in v8.1

[JD Hood]

Changing the PATH and the service registry setting to point to either
the 32-bit or the 64-bit java hasn't made any difference in the
behavior.

Thanks,
-JDHood

On Tue, Apr 2, 2013 at 9:35 AM, Walunjkar, Parshuram
 wrote:
> **
>
> When you installed Email engine which option you have selected i.e 32 or 64
> JDK, depend upon selection aremaild.exe and emaild.exe version will get
> installed in AREmail folder.
>
> When you start from command prompt those exe not get used.
>
>
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood
> Sent: 02 April 2013 6:57
> To: arslist@ARSLIST.ORG
> Subject: Re: Email engine Issues in v8.1
>
>
>
> **
>
> To be clear -- Except the batch file's path reference stops at \bin and the
> registry key goes all the way down to the jvm.dll. That's the only
> difference.
>
>
>
> Thanks,
>
> -JDHood
>
>
>
> On Tue, Apr 2, 2013 at 9:24 AM, JD Hood  wrote:
>
> I wish it was just that simple...
>
>
>
> I've been living in that registry key for the past few work days... It's the
> same exact path (copied and pasted) from the  batch file.
>
>
>
> On Tue, Apr 2, 2013 at 9:06 AM, Longwing, Lj  wrote:
>
> **
>
> JD,
>
> If you check in the registry you will find all of the parameters that are
> utilized by the service when running as a service vs running via the command
> line, you may find your answer in the java path in the registry.
>
>
>
> On Tue, Apr 2, 2013 at 6:58 AM, JD Hood  wrote:
>
> **
>
> I've since tried 64-bit & 32-bit JVM paths - no luck
>
> I've tried adding all involved paths to the windows PATH statement - no luck
>
> I've tried adding an LD_LIBRARY_PATH env-var with all the library paths - no
> luck
>
> I've tried copying all the libraries/jars into the \AREmail directory - no
> luck
>
> I've tried running the service as a variety of users from local to domain
> admin - no luck
>
> I've compared the service registry entries to a known good working system -
> can't spot a difference other than server names and paths
>
>
>
> The command-line email engine runs just fine with a different set of
> libraries in the **same paths** (I've compared these to a known-good system
> and it's normal) and it runs as the currently logged-in local admin account.
>
>
>
> The service, set to run as the same local admin account, fails to start-up
> enough to write to a log. If the windows event log is to be trusted, it
> seems to indicate the JVM didn't start because it couldn't find a file in
> the LoadLibrary statement.
>
>
>
> I am well and truly stumped!
>
>
>
> At this point, I'm wondering about the differences between running as a
> service vs command line and if some group-policy or other security setting
> is causing the issue. If I ever stumble across the resolution, I'll post it.
>
>
>
> Thanks for the suggestions,
>
> -JDHood
>
>
>
>
>
> On Mon, Apr 1, 2013 at 7:14 PM, Thad Esser  wrote:
>
> **
>
> Yeah, I was really happy when I found that tool suite.  Process Explorer is
> nice (similar to "top") and TCPView (netstat) too.
>
>
>
> Thad
>
>
>
> On Mon, Apr 1, 2013 at 3:58 PM, John Sundberg
>  wrote:
>
> **
>
> Great tool Thad…
>
>
>
> I used to use something like that in the Linux world all the time -- you
> would see a program try to read a file -- then die right after that -- but
> never give a good message.
>
>
>
> Then -- you would change the permissions - so it could see the file - then
> bingo - it works.
>
>
>
> I did not know such a Window util existed.
>
>
>
> Thanks,
>
>
>
> -John
>
>
>
>
>
> On Mon, Apr 1, 2013 at 5:36 PM, Thad Esser  wrote:
>
> **
>
> I used the Sysinternals "Process Monitor"
> (http://technet.microsoft.com/en-us/sysinternals/bb896645) utility to watch
> what was happening during the service startup.  That let me see that it was
> searching for a particular file (mscvr100.dll)  in a bunch of folders.  It
> just so happened that the list of folders was the exact same list in the
> "Path" environment variable, in the same order.  That *.dll is part of the
> java install and is located in the bin folder.  Adding the bin folder to the
> Path was really all it was.  At any rate, it sounds like you are up against
> something different, so I wanted to suggest taking a look at Process Monitor
> to see if that helped.
>
>
>
> Thad
>
>
>
> On Mon, Apr 1, 2013 at 1:43 PM, JD Hood  wrote:
>
> **
>
> I'll check it again, but I've gone through all the (even semi-related) KB
> entries. I loaded the path up with the java \bin, \lib and \aremail paths
> for good measure as one of my troubleshooting steps, checked permissions,
> re-installed java, removed & re-added the service, used several different
> users and service accounts, and on and on.  As soon as I regain
> connectivity, I'm going to try setting the LD_LIBRARY_PATH manually and see
> if that does the trick.
>
>
>
> Thanks,
>
> -JDHood
>
>
>
>
>
> On Mon, Apr 1, 2013 at 4:21 PM, Thad Esser  wrote:
>
> **
>
> JD,
>
>
>
> I had this exact same issue, you'l

Re: WWRUG13, it's official!

[Peter Romain]

I’d be flying back to London. All flights seemed to be the same price - 
£1400-£1500 but flying in they are £400-£500

 

The prices drop back to £400-£500 for flights out on the 6th so if I attend it 
may mean paying the hotel and restaurants a little more but enjoying a couple 
of extra days in the area rather than paying the airline extra money!

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: 02 April 2013 15:39
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13, it's official!

 

** 

Where are you flying to? It could be people flying into where you are from the 
Bay Area.

I have looked but not seen anything major. Oracle World is the week before in 
SF.

 

Dan

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain
Sent: April 2, 2013 9:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13, it's official!

 

** 

So what’s happening in San Jose later in the week of the RUG that means loads 
of people are leaving town?

 

Flights out of San Jose on the 4th and 5th Oct are three times the price of 
flights in arriving on the 29th Sept!

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair
Sent: 02 April 2013 13:09
To: arslist@ARSLIST.ORG
Subject: WWRUG13, it's official!

 

** 

Listers,

We had to wait until April 2nd, because this is definitely not an April Fool's 
posting. And besides, David Easter's post yesterday was so good

The World Wide Remedy Users Group is pleased to formally announce the details 
of our 2013 conference. We look forward to seeing you and spending a week 
immersed in all things BMC, Remedy, ITSM and ITIL, with great offerings from 
additional vendors and well over a hundred breakout sessions! We'll see you at 
The Fairmont San Jose in San Jose, California, USA, September 30th through 
October 4th, 2013  .

There is much to tell this year, and the WWRUG13 website is now up at 
http://www.wwrug13.com  .

The WWRUG13.com   website has registration details (yes, 
earlier is cheaper!), links to hotel lodging at the conference rate, 
preliminary schedules, opportunities for sponsorship, participation in the 
technology showcase for vendors and some slightly sentimental photos of what we 
did last year. Want to know more? Visit http://www.wwrug13.com 
 .

We don't yet have a schedule of topics and presentations for all the breakout 
sessions. That's because much of this material comes from YOU! Some is provided 
by BMC and showcase vendors, but the vast majority of WWRUG conference sessions 
are presented by people who use  (or build!) BMC/Remedy software every day and 
have learned something along the way. Thats one of the things that makes this 
conference so great! Watch for postings in the ARSlist later today with details 
on how you can submit your own topics for consideration. (BIG HINT: presenters 
get in FREE, so start thinking about your topics NOW).

WWRUG13 is six months from now, but many people need advance planning time for 
training and travel. You'll save money by registering early too.

Please take a few minutes to cruise over to http://www.wwrug13.com 
  today, and we'll see you in San Jose!

Doug

--
Doug Blair
+1 224-558-5462  

Sent from my new iPad
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_


___
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"Where the Answers Are, and have been for 20 years"

Re: Email engine Issues in v8.1

[JD Hood]

I've made a list of the JAR's referenced in that registry setting, and
all are referenced directly in the \AREmail directory. Quite a few of
them do not exist at that \AREmail path as a separate "jar" file in my
system and some don't even exist on the server at all in any path that
I can find:

Exists - activation.jar
Exists - arapi81_build001.jar
Exists - armapi81_build001.jar
Exists - arutil81_build001.jar
Exists - emaildaemon.jar
Exists - imap.jar
Exists - log4j-1.2.14.jar
Exists - mail.jar
Exists - pop3.jar
Exists - smtp.jar

Nope -  arcmn81_build001.jar
Nope -  arrpc81_build001.jar
Nope -  commons-beanutils.jar
Nope -  commons-codec-1.3.jar
Nope -  commons-collections-3.2.jar
Nope -  commons-configuration-1.3.jar
Nope -  commons-digester-1.7.jar
Nope -  commons-lang-2.2.jar
Nope -  commons-logging-1.1.jar
Nope -  icu4j.jar
Nope -  Logger.jar
Nope -  oncrpc.jar
Nope -  spring.jar


But, looking at a working system, I see the same situation, so I'm not
sure that is significant...

Thanks,
-JDHood


On Tue, Apr 2, 2013 at 9:33 AM, Longwing, Lj  wrote:
> **
> Well,
> For what it's worth, here is my 'Parameters' key for my 8.1 email engine, in
> case it helps
>
> "Current Directory"="D:\\ARSystem\\AREmail"
> "JVM Library"="C:\\PROGRA~1\\Java\\jre7\\bin\\server\\jvm.dll"
> "JVM Option Count"=dword:0004
> "JVM Option Number 0"="-Djava.library.path=D:\\ARSystem\\AREmail"
> "JVM Option Number
> 1"="-Djava.class.path=D:\\ARSystem\\AREmail\\emaildaemon.jar;D:\\ARSystem\\AREmail\\commons-configuration-1.3.jar;D:\\ARSystem\\AREmail\\commons-beanutils.jar;D:\\ARSystem\\AREmail\\commons-collections-3.2.jar;D:\\ARSystem\\AREmail\\commons-digester-1.7.jar;D:\\ARSystem\\AREmail\\commons-lang-2.2.jar;D:\\ARSystem\\AREmail\\icu4j.jar;D:\\ARSystem\\AREmail\\spring.jar;D:\\ARSystem\\AREmail\\commons-logging-1.1.jar;D:\\ARSystem\\AREmail\\commons-codec-1.3.jar;D:\\ARSystem\\AREmail\\Logger.jar;D:\\ARSystem\\AREmail\\log4j-1.2.14.jar;D:\\ARSystem\\AREmail\\arapi81_build001.jar;D:\\ARSystem\\AREmail\\arutil81_build001.jar;D:\\ARSystem\\AREmail\\arrpc81_build001.jar;D:\\ARSystem\\AREmail\\oncrpc.jar;D:\\ARSystem\\AREmail\\arcmn81_build001.jar;D:\\ARSystem\\AREmail\\activation.jar;D:\\ARSystem\\AREmail\\mail.jar;D:\\ARSystem\\AREmail\\imap.jar;D:\\ARSystem\\AREmail\\smtp.jar;D:\\ARSystem\\AREmail\\pop3.jar;D:\\ARSystem\\AREmail\\armapi81_build001.jar;D:\\ARSystem\\AREmail;."
> "JVM Option Number 2"=" -Xms256m"
> "JVM Option Number 3"=" -Xmx1024m"
> "Start Class"="com.bmc.arsys.emaildaemon.EmailDaemon"
> "Start Method"="main"
> "Start Param Count"=dword:
> "Stop Class"="com.bmc.arsys.emaildaemon.EmailDaemon"
> "Stop Method"="stopAllThreads"
> "Stop Param Count"=dword:
> "System.err File"="D:\\ARSystem\\AREmail\\logs\\stderr.log"
> "System.out File"="D:\\ARSystem\\AREmail\\logs\\stdout.log"
>
>
> On Tue, Apr 2, 2013 at 7:26 AM, JD Hood  wrote:
>>
>> **
>> To be clear -- Except the batch file's path reference stops at \bin and
>> the registry key goes all the way down to the jvm.dll. That's the only
>> difference.
>>
>> Thanks,
>> -JDHood
>>
>>
>> On Tue, Apr 2, 2013 at 9:24 AM, JD Hood  wrote:
>>>
>>> I wish it was just that simple...
>>>
>>> I've been living in that registry key for the past few work days... It's
>>> the same exact path (copied and pasted) from the  batch file.
>>>
>>>
>>> On Tue, Apr 2, 2013 at 9:06 AM, Longwing, Lj  wrote:

 **
 JD,
 If you check in the registry you will find all of the parameters that
 are utilized by the service when running as a service vs running via the
 command line, you may find your answer in the java path in the registry.


 On Tue, Apr 2, 2013 at 6:58 AM, JD Hood  wrote:
>
> **
> I've since tried 64-bit & 32-bit JVM paths - no luck
> I've tried adding all involved paths to the windows PATH statement - no
> luck
> I've tried adding an LD_LIBRARY_PATH env-var with all the library paths
> - no luck
> I've tried copying all the libraries/jars into the \AREmail directory -
> no luck
> I've tried running the service as a variety of users from local to
> domain admin - no luck
> I've compared the service registry entries to a known good working
> system - can't spot a difference other than server names and paths
>
> The command-line email engine runs just fine with a different set of
> libraries in the **same paths** (I've compared these to a known-good 
> system
> and it's normal) and it runs as the currently logged-in local admin 
> account.
>
> The service, set to run as the same local admin account, fails to
> start-up enough to write to a log. If the windows event log is to be
> trusted, it seems to indicate the JVM didn't start because it couldn't 
> find
> a file in the LoadLibrary statement.
>
> I am well and truly stumped!
>
> At this point, I'm wondering about the differences between running as a
> service v

Re: WWRUG13, it's official!

[arslist]

Where are you flying to? It could be people flying into where you are from the 
Bay Area.

I have looked but not seen anything major. Oracle World is the week before in 
SF.

 

Dan

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain
Sent: April 2, 2013 9:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13, it's official!

 

** 

So what’s happening in San Jose later in the week of the RUG that means loads 
of people are leaving town?

 

Flights out of San Jose on the 4th and 5th Oct are three times the price of 
flights in arriving on the 29th Sept!

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair
Sent: 02 April 2013 13:09
To: arslist@ARSLIST.ORG
Subject: WWRUG13, it's official!

 

** 

Listers,

We had to wait until April 2nd, because this is definitely not an April Fool's 
posting. And besides, David Easter's post yesterday was so good

The World Wide Remedy Users Group is pleased to formally announce the details 
of our 2013 conference. We look forward to seeing you and spending a week 
immersed in all things BMC, Remedy, ITSM and ITIL, with great offerings from 
additional vendors and well over a hundred breakout sessions! We'll see you at 
The Fairmont San Jose in San Jose, California, USA, September 30th through 
October 4th, 2013  .

There is much to tell this year, and the WWRUG13 website is now up at 
http://www.wwrug13.com  .

The WWRUG13.com   website has registration details (yes, 
earlier is cheaper!), links to hotel lodging at the conference rate, 
preliminary schedules, opportunities for sponsorship, participation in the 
technology showcase for vendors and some slightly sentimental photos of what we 
did last year. Want to know more? Visit http://www.wwrug13.com 
 .

We don't yet have a schedule of topics and presentations for all the breakout 
sessions. That's because much of this material comes from YOU! Some is provided 
by BMC and showcase vendors, but the vast majority of WWRUG conference sessions 
are presented by people who use  (or build!) BMC/Remedy software every day and 
have learned something along the way. Thats one of the things that makes this 
conference so great! Watch for postings in the ARSlist later today with details 
on how you can submit your own topics for consideration. (BIG HINT: presenters 
get in FREE, so start thinking about your topics NOW).

WWRUG13 is six months from now, but many people need advance planning time for 
training and travel. You'll save money by registering early too.

Please take a few minutes to cruise over to http://www.wwrug13.com 
  today, and we'll see you in San Jose!

Doug

--
Doug Blair
+1 224-558-5462  

Sent from my new iPad
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

WWRUG13 - Call for Papers Announcement

[bullcreek.com]

The WWRUG2013 Advisory Board is excited to announce that the Call for Papers is 
officially open as of April 2, 2013 for the WWRUG13 Conference!

The Process:
Our process involves a few steps –
1.  Login to the portal (www.wwrug.org/register) and create an account 
(will require your Bio – 1000 characters or less, Photo, and shirt size).  
2.  Once created, you will use this account to login and submit your topics 
(www.wwrug.org), including a Synopsis (summary of your topic, brief – 750 
characters or less), and an Abstract (full description of the topic).  
3.  Select the Technical Skill Level (Entry Level, Intermediate, Advanced, 
or None), Classification (Product, Service, Case Study, Educational, 
Integration, or Other), Categorization (AR System – Core, ITSM, CMDB, ADDM, 
Custom Application, OnDemand or Other), and Specification (Technical, 
Management, Training, Vendor or Other).
4.  Topics will be reviewed and notices of status will be sent to you as 
the submitter by 15 May 2013.
5.  If your topic is selected by the WWRUG13 Board, you will be notified by 
15 May and will be asked to submit a rough draft of your presentation (in the 
format of the PowerPoint template downloaded from the portal) using your 
account and the portal where the account was created.
HELPFUL TIPS TO MINIMIZE THE REVISIONS ON YOUR PART
(aka - common errors found by WWRUG Advisory Board): 
A.  Ensure you download the template from the portal
B.  Omit any extra formatting (like company specific headers, footers, 
proprietary notices, etc.)
C.  Review each page to make sure you have the page number, header, footer, 
in place
D.  All slide titles need to be on a single line
E.  Make sure the font is consistent throughout the entire presentation
F.  Graphics may not cover the header, footer or page number, must be 
visible on the page and not extend past the borders
G.  Use spell check to ensure your content is spelled correctly

6.  Once the WWRUG Advisory Board reviews your draft, you may be asked to 
make changes and upload them via the portal.
7.  Deadlines are strictly enforced this year.  As part of the submission 
process, you will be presented with the Speakers Agreement and asked to agree 
with the terms before you can proceed.  Failure to meet the deadlines will 
result in your topic being dropped from the Conference, no exceptions.
8.  The deadlines are listed here below:
a.  Submission of ABSTRACT, SYNOPSIS and TOPIC – Due Date of May 15, 2013
b.  Submission of rough draft of PRESENTATION to be considered by WWRUG – 
Due Date of June 15, 2013
c.  Revision and editing as required by WWRUG
d.  Submission of revisions to WWRUG – Due Date of July 11, 2013

General Information:
1.  If your topic is selected, your Conference fees will be “Paid in Full,” 
if you register for the conference by May 31, 2013.
2.  ALL DRAFTS must use the WWRUG13 Template provided on the website via 
the portal.  Submissions not using this format will be rejected.
3.  ALL revisions will be uploaded to the site, no emailed submissions or 
updates will be accepted.
To create your account use this link: (www.wwrug.org/register)
If you already have an account - submit your topic, download the PowerPoint 
template, upload your draft or revisions, login to the portal by using this 
link:  (www.wwrug.org)

To view this information on our webpage go to http://www.wwrug13.com/papers.html

We have a short window based upon the timelines above but we already have two 
papers from industry veterans!


Phil Bautista
http://www.wwrug.com/contact_phil.html

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"Where the Answers Are, and have been for 20 years"

Re: WWRUG13, it's official!

[Peter Romain]

So what’s happening in San Jose later in the week of the RUG that means loads 
of people are leaving town?

 

Flights out of San Jose on the 4th and 5th Oct are three times the price of 
flights in arriving on the 29th Sept!

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair
Sent: 02 April 2013 13:09
To: arslist@ARSLIST.ORG
Subject: WWRUG13, it's official!

 

** 

Listers,

We had to wait until April 2nd, because this is definitely not an April Fool's 
posting. And besides, David Easter's post yesterday was so good

The World Wide Remedy Users Group is pleased to formally announce the details 
of our 2013 conference. We look forward to seeing you and spending a week 
immersed in all things BMC, Remedy, ITSM and ITIL, with great offerings from 
additional vendors and well over a hundred breakout sessions! We'll see you at 
The Fairmont San Jose in San Jose, California, USA, September 30th through 
October 4th, 2013  .

There is much to tell this year, and the WWRUG13 website is now up at 
http://www.wwrug13.com  .

The WWRUG13.com   website has registration details (yes, 
earlier is cheaper!), links to hotel lodging at the conference rate, 
preliminary schedules, opportunities for sponsorship, participation in the 
technology showcase for vendors and some slightly sentimental photos of what we 
did last year. Want to know more? Visit http://www.wwrug13.com 
 .

We don't yet have a schedule of topics and presentations for all the breakout 
sessions. That's because much of this material comes from YOU! Some is provided 
by BMC and showcase vendors, but the vast majority of WWRUG conference sessions 
are presented by people who use  (or build!) BMC/Remedy software every day and 
have learned something along the way. Thats one of the things that makes this 
conference so great! Watch for postings in the ARSlist later today with details 
on how you can submit your own topics for consideration. (BIG HINT: presenters 
get in FREE, so start thinking about your topics NOW).

WWRUG13 is six months from now, but many people need advance planning time for 
training and travel. You'll save money by registering early too.

Please take a few minutes to cruise over to http://www.wwrug13.com 
  today, and we'll see you in San Jose!

Doug

--
Doug Blair
+1 224-558-5462  

Sent from my new iPad
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Email engine Issues in v8.1

[Walunjkar, Parshuram]

When you installed Email engine which option you have selected i.e 32 or 64 
JDK, depend upon selection aremaild.exe and emaild.exe version will get 
installed in AREmail folder.
When you start from command prompt those exe not get used.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood
Sent: 02 April 2013 6:57
To: arslist@ARSLIST.ORG
Subject: Re: Email engine Issues in v8.1

**
To be clear -- Except the batch file's path reference stops at \bin and the 
registry key goes all the way down to the jvm.dll. That's the only difference.

Thanks,
-JDHood

On Tue, Apr 2, 2013 at 9:24 AM, JD Hood 
mailto:hood...@gmail.com>> wrote:
I wish it was just that simple...

I've been living in that registry key for the past few work days... It's the 
same exact path (copied and pasted) from the  batch file.

On Tue, Apr 2, 2013 at 9:06 AM, Longwing, Lj 
mailto:llongw...@usgs.gov>> wrote:
**
JD,
If you check in the registry you will find all of the parameters that are 
utilized by the service when running as a service vs running via the command 
line, you may find your answer in the java path in the registry.

On Tue, Apr 2, 2013 at 6:58 AM, JD Hood 
mailto:hood...@gmail.com>> wrote:
**
I've since tried 64-bit & 32-bit JVM paths - no luck
I've tried adding all involved paths to the windows PATH statement - no luck
I've tried adding an LD_LIBRARY_PATH env-var with all the library paths - no 
luck
I've tried copying all the libraries/jars into the \AREmail directory - no luck
I've tried running the service as a variety of users from local to domain admin 
- no luck
I've compared the service registry entries to a known good working system - 
can't spot a difference other than server names and paths

The command-line email engine runs just fine with a different set of libraries 
in the **same paths** (I've compared these to a known-good system and it's 
normal) and it runs as the currently logged-in local admin account.

The service, set to run as the same local admin account, fails to start-up 
enough to write to a log. If the windows event log is to be trusted, it seems 
to indicate the JVM didn't start because it couldn't find a file in the 
LoadLibrary statement.

I am well and truly stumped!

At this point, I'm wondering about the differences between running as a service 
vs command line and if some group-policy or other security setting is causing 
the issue. If I ever stumble across the resolution, I'll post it.

Thanks for the suggestions,
-JDHood


On Mon, Apr 1, 2013 at 7:14 PM, Thad Esser 
mailto:thad.es...@gmail.com>> wrote:
**
Yeah, I was really happy when I found that tool suite.  Process Explorer is 
nice (similar to "top") and TCPView (netstat) too.

Thad

On Mon, Apr 1, 2013 at 3:58 PM, John Sundberg 
mailto:john.sundb...@kineticdata.com>> wrote:
**
Great tool Thad...

I used to use something like that in the Linux world all the time -- you would 
see a program try to read a file -- then die right after that -- but never give 
a good message.

Then -- you would change the permissions - so it could see the file - then 
bingo - it works.

I did not know such a Window util existed.

Thanks,

-John


On Mon, Apr 1, 2013 at 5:36 PM, Thad Esser 
mailto:thad.es...@gmail.com>> wrote:
**
I used the Sysinternals "Process Monitor" 
(http://technet.microsoft.com/en-us/sysinternals/bb896645) utility to watch 
what was happening during the service startup.  That let me see that it was 
searching for a particular file (mscvr100.dll)  in a bunch of folders.  It just 
so happened that the list of folders was the exact same list in the "Path" 
environment variable, in the same order.  That *.dll is part of the java 
install and is located in the bin folder.  Adding the bin folder to the Path 
was really all it was.  At any rate, it sounds like you are up against 
something different, so I wanted to suggest taking a look at Process Monitor to 
see if that helped.

Thad

On Mon, Apr 1, 2013 at 1:43 PM, JD Hood 
mailto:hood...@gmail.com>> wrote:
**
I'll check it again, but I've gone through all the (even semi-related) KB 
entries. I loaded the path up with the java \bin, \lib and \aremail paths for 
good measure as one of my troubleshooting steps, checked permissions, 
re-installed java, removed & re-added the service, used several different users 
and service accounts, and on and on.  As soon as I regain connectivity, I'm 
going to try setting the LD_LIBRARY_PATH manually and see if that does the 
trick.

Thanks,
-JDHood


On Mon, Apr 1, 2013 at 4:21 PM, Thad Esser 
mailto:thad.es...@gmail.com>> wrote:
**
JD,

I had this exact same issue, you'll probably find that flashboards isn't 
starting up either.  The issue was that the java bin directory was not added to 
the PATH environment variable.  BMC Support insisted that the java install 
would do that, but it didn't happen in any of my environments.  Once I added 
that to the PATH variable, all was good.  The reason that it wo

Re: Email engine Issues in v8.1

[Longwing, Lj]

Well,
For what it's worth, here is my 'Parameters' key for my 8.1 email engine,
in case it helps

"Current Directory"="D:\\ARSystem\\AREmail"
"JVM Library"="C:\\PROGRA~1\\Java\\jre7\\bin\\server\\jvm.dll"
"JVM Option Count"=dword:0004
"JVM Option Number 0"="-Djava.library.path=D:\\ARSystem\\AREmail"
"JVM Option Number
1"="-Djava.class.path=D:\\ARSystem\\AREmail\\emaildaemon.jar;D:\\ARSystem\\AREmail\\commons-configuration-1.3.jar;D:\\ARSystem\\AREmail\\commons-beanutils.jar;D:\\ARSystem\\AREmail\\commons-collections-3.2.jar;D:\\ARSystem\\AREmail\\commons-digester-1.7.jar;D:\\ARSystem\\AREmail\\commons-lang-2.2.jar;D:\\ARSystem\\AREmail\\icu4j.jar;D:\\ARSystem\\AREmail\\spring.jar;D:\\ARSystem\\AREmail\\commons-logging-1.1.jar;D:\\ARSystem\\AREmail\\commons-codec-1.3.jar;D:\\ARSystem\\AREmail\\Logger.jar;D:\\ARSystem\\AREmail\\log4j-1.2.14.jar;D:\\ARSystem\\AREmail\\arapi81_build001.jar;D:\\ARSystem\\AREmail\\arutil81_build001.jar;D:\\ARSystem\\AREmail\\arrpc81_build001.jar;D:\\ARSystem\\AREmail\\oncrpc.jar;D:\\ARSystem\\AREmail\\arcmn81_build001.jar;D:\\ARSystem\\AREmail\\activation.jar;D:\\ARSystem\\AREmail\\mail.jar;D:\\ARSystem\\AREmail\\imap.jar;D:\\ARSystem\\AREmail\\smtp.jar;D:\\ARSystem\\AREmail\\pop3.jar;D:\\ARSystem\\AREmail\\armapi81_build001.jar;D:\\ARSystem\\AREmail;."
"JVM Option Number 2"=" -Xms256m"
"JVM Option Number 3"=" -Xmx1024m"
"Start Class"="com.bmc.arsys.emaildaemon.EmailDaemon"
"Start Method"="main"
"Start Param Count"=dword:
"Stop Class"="com.bmc.arsys.emaildaemon.EmailDaemon"
"Stop Method"="stopAllThreads"
"Stop Param Count"=dword:
"System.err File"="D:\\ARSystem\\AREmail\\logs\\stderr.log"
"System.out File"="D:\\ARSystem\\AREmail\\logs\\stdout.log"


On Tue, Apr 2, 2013 at 7:26 AM, JD Hood  wrote:

> **
> To be clear -- Except the batch file's path reference stops at \bin and
> the registry key goes all the way down to the jvm.dll. That's the only
> difference.
>
> Thanks,
> -JDHood
>
>
> On Tue, Apr 2, 2013 at 9:24 AM, JD Hood  wrote:
>
>> I wish it was just that simple...
>>
>> I've been living in that registry key for the past few work days... It's
>> the same exact path (copied and pasted) from the  batch file.
>>
>>
>> On Tue, Apr 2, 2013 at 9:06 AM, Longwing, Lj  wrote:
>>
>>> **
>>> JD,
>>> If you check in the registry you will find all of the parameters that
>>> are utilized by the service when running as a service vs running via the
>>> command line, you may find your answer in the java path in the registry.
>>>
>>>
>>> On Tue, Apr 2, 2013 at 6:58 AM, JD Hood  wrote:
>>>
 **
 I've since tried 64-bit & 32-bit JVM paths - no luck
 I've tried adding all involved paths to the windows PATH statement - no
 luck
 I've tried adding an LD_LIBRARY_PATH env-var with all the library paths
 - no luck
 I've tried copying all the libraries/jars into the \AREmail directory -
 no luck
 I've tried running the service as a variety of users from local to
 domain admin - no luck
 I've compared the service registry entries to a known good working
 system - can't spot a difference other than server names and paths

 The command-line email engine runs just fine with a different set of
 libraries in the **same paths** (I've compared these to a known-good system
 and it's normal) and it runs as the currently logged-in local admin
 account.

 The service, set to run as the same local admin account, fails to
 start-up enough to write to a log. If the windows event log is to be
 trusted, it seems to indicate the JVM didn't start because it couldn't find
 a file in the LoadLibrary statement.

 I am well and truly stumped!

 At this point, I'm wondering about the differences between running as a
 service vs command line and if some group-policy or other security setting
 is causing the issue. If I ever stumble across the resolution, I'll post 
 it.

 Thanks for the suggestions,
 -JDHood



 On Mon, Apr 1, 2013 at 7:14 PM, Thad Esser wrote:

> **
> Yeah, I was really happy when I found that tool suite.  Process
> Explorer is nice (similar to "top") and TCPView (netstat) too.
>
> Thad
>
>
> On Mon, Apr 1, 2013 at 3:58 PM, John Sundberg <
> john.sundb...@kineticdata.com> wrote:
>
>> **
>> Great tool Thad…
>>
>> I used to use something like that in the Linux world all the time --
>> you would see a program try to read a file -- then die right after that 
>> --
>> but never give a good message.
>>
>> Then -- you would change the permissions - so it could see the file -
>> then bingo - it works.
>>
>> I did not know such a Window util existed.
>>
>> Thanks,
>>
>> -John
>>
>>
>>
>> On Mon, Apr 1, 2013 at 5:36 PM, Thad Esser wrote:
>>
>>> **
>>> I used the Sysinternals "Process Monitor" (
>>> http://technet.mic

Re: Email engine Issues in v8.1

[JD Hood]

To be clear -- Except the batch file's path reference stops at \bin and the
registry key goes all the way down to the jvm.dll. That's the only
difference.

Thanks,
-JDHood


On Tue, Apr 2, 2013 at 9:24 AM, JD Hood  wrote:

> I wish it was just that simple...
>
> I've been living in that registry key for the past few work days... It's
> the same exact path (copied and pasted) from the  batch file.
>
>
> On Tue, Apr 2, 2013 at 9:06 AM, Longwing, Lj  wrote:
>
>> **
>> JD,
>> If you check in the registry you will find all of the parameters that are
>> utilized by the service when running as a service vs running via the
>> command line, you may find your answer in the java path in the registry.
>>
>>
>> On Tue, Apr 2, 2013 at 6:58 AM, JD Hood  wrote:
>>
>>> **
>>> I've since tried 64-bit & 32-bit JVM paths - no luck
>>> I've tried adding all involved paths to the windows PATH statement - no
>>> luck
>>> I've tried adding an LD_LIBRARY_PATH env-var with all the library paths
>>> - no luck
>>> I've tried copying all the libraries/jars into the \AREmail directory -
>>> no luck
>>> I've tried running the service as a variety of users from local to
>>> domain admin - no luck
>>> I've compared the service registry entries to a known good working
>>> system - can't spot a difference other than server names and paths
>>>
>>> The command-line email engine runs just fine with a different set of
>>> libraries in the **same paths** (I've compared these to a known-good system
>>> and it's normal) and it runs as the currently logged-in local admin
>>> account.
>>>
>>> The service, set to run as the same local admin account, fails to
>>> start-up enough to write to a log. If the windows event log is to be
>>> trusted, it seems to indicate the JVM didn't start because it couldn't find
>>> a file in the LoadLibrary statement.
>>>
>>> I am well and truly stumped!
>>>
>>> At this point, I'm wondering about the differences between running as a
>>> service vs command line and if some group-policy or other security setting
>>> is causing the issue. If I ever stumble across the resolution, I'll post it.
>>>
>>> Thanks for the suggestions,
>>> -JDHood
>>>
>>>
>>>
>>> On Mon, Apr 1, 2013 at 7:14 PM, Thad Esser  wrote:
>>>
 **
 Yeah, I was really happy when I found that tool suite.  Process
 Explorer is nice (similar to "top") and TCPView (netstat) too.

 Thad


 On Mon, Apr 1, 2013 at 3:58 PM, John Sundberg <
 john.sundb...@kineticdata.com> wrote:

> **
> Great tool Thad…
>
> I used to use something like that in the Linux world all the time --
> you would see a program try to read a file -- then die right after that --
> but never give a good message.
>
> Then -- you would change the permissions - so it could see the file -
> then bingo - it works.
>
> I did not know such a Window util existed.
>
> Thanks,
>
> -John
>
>
>
> On Mon, Apr 1, 2013 at 5:36 PM, Thad Esser wrote:
>
>> **
>> I used the Sysinternals "Process Monitor" (
>> http://technet.microsoft.com/en-us/sysinternals/bb896645) utility to
>> watch what was happening during the service startup.  That let me see 
>> that
>> it was searching for a particular file (mscvr100.dll)  in a bunch of
>> folders.  It just so happened that the list of folders was the exact same
>> list in the "Path" environment variable, in the same order.  That *.dll 
>> is
>> part of the java install and is located in the bin folder.  Adding the 
>> bin
>> folder to the Path was really all it was.  At any rate, it sounds like 
>> you
>> are up against something different, so I wanted to suggest taking a look 
>> at
>> Process Monitor to see if that helped.
>>
>> Thad
>>
>>
>> On Mon, Apr 1, 2013 at 1:43 PM, JD Hood  wrote:
>>
>>> **
>>> I'll check it again, but I've gone through all the (even
>>> semi-related) KB entries. I loaded the path up with the java \bin, \lib 
>>> and
>>> \aremail paths for good measure as one of my troubleshooting steps, 
>>> checked
>>> permissions, re-installed java, removed & re-added the service, used
>>> several different users and service accounts, and on and on.  As soon 
>>> as I
>>> regain connectivity, I'm going to try setting the LD_LIBRARY_PATH 
>>> manually
>>> and see if that does the trick.
>>>
>>> Thanks,
>>> -JDHood
>>>
>>>
>>> On Mon, Apr 1, 2013 at 4:21 PM, Thad Esser wrote:
>>>
 **
 JD,

 I had this exact same issue, you'll probably find that flashboards
 isn't starting up either.  The issue was that the java bin directory 
 was
 not added to the PATH environment variable.  BMC Support insisted that 
 the
 java install would do that, but it didn't happen in any of my 
 environments.
  Once I ad

Re: Email engine Issues in v8.1

[JD Hood]

I wish it was just that simple...

I've been living in that registry key for the past few work days... It's
the same exact path (copied and pasted) from the  batch file.


On Tue, Apr 2, 2013 at 9:06 AM, Longwing, Lj  wrote:

> **
> JD,
> If you check in the registry you will find all of the parameters that are
> utilized by the service when running as a service vs running via the
> command line, you may find your answer in the java path in the registry.
>
>
> On Tue, Apr 2, 2013 at 6:58 AM, JD Hood  wrote:
>
>> **
>> I've since tried 64-bit & 32-bit JVM paths - no luck
>> I've tried adding all involved paths to the windows PATH statement - no
>> luck
>> I've tried adding an LD_LIBRARY_PATH env-var with all the library paths -
>> no luck
>> I've tried copying all the libraries/jars into the \AREmail directory -
>> no luck
>> I've tried running the service as a variety of users from local to domain
>> admin - no luck
>> I've compared the service registry entries to a known good working system
>> - can't spot a difference other than server names and paths
>>
>> The command-line email engine runs just fine with a different set of
>> libraries in the **same paths** (I've compared these to a known-good system
>> and it's normal) and it runs as the currently logged-in local admin
>> account.
>>
>> The service, set to run as the same local admin account, fails to
>> start-up enough to write to a log. If the windows event log is to be
>> trusted, it seems to indicate the JVM didn't start because it couldn't find
>> a file in the LoadLibrary statement.
>>
>> I am well and truly stumped!
>>
>> At this point, I'm wondering about the differences between running as a
>> service vs command line and if some group-policy or other security setting
>> is causing the issue. If I ever stumble across the resolution, I'll post it.
>>
>> Thanks for the suggestions,
>> -JDHood
>>
>>
>>
>> On Mon, Apr 1, 2013 at 7:14 PM, Thad Esser  wrote:
>>
>>> **
>>> Yeah, I was really happy when I found that tool suite.  Process Explorer
>>> is nice (similar to "top") and TCPView (netstat) too.
>>>
>>> Thad
>>>
>>>
>>> On Mon, Apr 1, 2013 at 3:58 PM, John Sundberg <
>>> john.sundb...@kineticdata.com> wrote:
>>>
 **
 Great tool Thad…

 I used to use something like that in the Linux world all the time --
 you would see a program try to read a file -- then die right after that --
 but never give a good message.

 Then -- you would change the permissions - so it could see the file -
 then bingo - it works.

 I did not know such a Window util existed.

 Thanks,

 -John



 On Mon, Apr 1, 2013 at 5:36 PM, Thad Esser wrote:

> **
> I used the Sysinternals "Process Monitor" (
> http://technet.microsoft.com/en-us/sysinternals/bb896645) utility to
> watch what was happening during the service startup.  That let me see that
> it was searching for a particular file (mscvr100.dll)  in a bunch of
> folders.  It just so happened that the list of folders was the exact same
> list in the "Path" environment variable, in the same order.  That *.dll is
> part of the java install and is located in the bin folder.  Adding the bin
> folder to the Path was really all it was.  At any rate, it sounds like you
> are up against something different, so I wanted to suggest taking a look 
> at
> Process Monitor to see if that helped.
>
> Thad
>
>
> On Mon, Apr 1, 2013 at 1:43 PM, JD Hood  wrote:
>
>> **
>> I'll check it again, but I've gone through all the (even
>> semi-related) KB entries. I loaded the path up with the java \bin, \lib 
>> and
>> \aremail paths for good measure as one of my troubleshooting steps, 
>> checked
>> permissions, re-installed java, removed & re-added the service, used
>> several different users and service accounts, and on and on.  As soon as 
>> I
>> regain connectivity, I'm going to try setting the LD_LIBRARY_PATH 
>> manually
>> and see if that does the trick.
>>
>> Thanks,
>> -JDHood
>>
>>
>> On Mon, Apr 1, 2013 at 4:21 PM, Thad Esser wrote:
>>
>>> **
>>> JD,
>>>
>>> I had this exact same issue, you'll probably find that flashboards
>>> isn't starting up either.  The issue was that the java bin directory was
>>> not added to the PATH environment variable.  BMC Support insisted that 
>>> the
>>> java install would do that, but it didn't happen in any of my 
>>> environments.
>>>  Once I added that to the PATH variable, all was good.  The reason that 
>>> it
>>> works from the command line is that the batch file sets the path.
>>>
>>> Hope that helps,
>>> Thad
>>>
>>>
>>> On Mon, Apr 1, 2013 at 12:51 PM, JD Hood  wrote:
>>>
 **
 All,

 Environment: v8.1 ARS/ITSM on Windows

 Has anyone encountered a

Re: Email engine Issues in v8.1

[Longwing, Lj]

JD,
If you check in the registry you will find all of the parameters that are
utilized by the service when running as a service vs running via the
command line, you may find your answer in the java path in the registry.


On Tue, Apr 2, 2013 at 6:58 AM, JD Hood  wrote:

> **
> I've since tried 64-bit & 32-bit JVM paths - no luck
> I've tried adding all involved paths to the windows PATH statement - no
> luck
> I've tried adding an LD_LIBRARY_PATH env-var with all the library paths -
> no luck
> I've tried copying all the libraries/jars into the \AREmail directory - no
> luck
> I've tried running the service as a variety of users from local to domain
> admin - no luck
> I've compared the service registry entries to a known good working system
> - can't spot a difference other than server names and paths
>
> The command-line email engine runs just fine with a different set of
> libraries in the **same paths** (I've compared these to a known-good system
> and it's normal) and it runs as the currently logged-in local admin
> account.
>
> The service, set to run as the same local admin account, fails to start-up
> enough to write to a log. If the windows event log is to be trusted, it
> seems to indicate the JVM didn't start because it couldn't find a file in
> the LoadLibrary statement.
>
> I am well and truly stumped!
>
> At this point, I'm wondering about the differences between running as a
> service vs command line and if some group-policy or other security setting
> is causing the issue. If I ever stumble across the resolution, I'll post it.
>
> Thanks for the suggestions,
> -JDHood
>
>
>
> On Mon, Apr 1, 2013 at 7:14 PM, Thad Esser  wrote:
>
>> **
>> Yeah, I was really happy when I found that tool suite.  Process Explorer
>> is nice (similar to "top") and TCPView (netstat) too.
>>
>> Thad
>>
>>
>> On Mon, Apr 1, 2013 at 3:58 PM, John Sundberg <
>> john.sundb...@kineticdata.com> wrote:
>>
>>> **
>>> Great tool Thad…
>>>
>>> I used to use something like that in the Linux world all the time -- you
>>> would see a program try to read a file -- then die right after that -- but
>>> never give a good message.
>>>
>>> Then -- you would change the permissions - so it could see the file -
>>> then bingo - it works.
>>>
>>> I did not know such a Window util existed.
>>>
>>> Thanks,
>>>
>>> -John
>>>
>>>
>>>
>>> On Mon, Apr 1, 2013 at 5:36 PM, Thad Esser  wrote:
>>>
 **
 I used the Sysinternals "Process Monitor" (
 http://technet.microsoft.com/en-us/sysinternals/bb896645) utility to
 watch what was happening during the service startup.  That let me see that
 it was searching for a particular file (mscvr100.dll)  in a bunch of
 folders.  It just so happened that the list of folders was the exact same
 list in the "Path" environment variable, in the same order.  That *.dll is
 part of the java install and is located in the bin folder.  Adding the bin
 folder to the Path was really all it was.  At any rate, it sounds like you
 are up against something different, so I wanted to suggest taking a look at
 Process Monitor to see if that helped.

 Thad


 On Mon, Apr 1, 2013 at 1:43 PM, JD Hood  wrote:

> **
> I'll check it again, but I've gone through all the (even semi-related)
> KB entries. I loaded the path up with the java \bin, \lib and \aremail
> paths for good measure as one of my troubleshooting steps, checked
> permissions, re-installed java, removed & re-added the service, used
> several different users and service accounts, and on and on.  As soon as I
> regain connectivity, I'm going to try setting the LD_LIBRARY_PATH manually
> and see if that does the trick.
>
> Thanks,
> -JDHood
>
>
> On Mon, Apr 1, 2013 at 4:21 PM, Thad Esser wrote:
>
>> **
>> JD,
>>
>> I had this exact same issue, you'll probably find that flashboards
>> isn't starting up either.  The issue was that the java bin directory was
>> not added to the PATH environment variable.  BMC Support insisted that 
>> the
>> java install would do that, but it didn't happen in any of my 
>> environments.
>>  Once I added that to the PATH variable, all was good.  The reason that 
>> it
>> works from the command line is that the batch file sets the path.
>>
>> Hope that helps,
>> Thad
>>
>>
>> On Mon, Apr 1, 2013 at 12:51 PM, JD Hood  wrote:
>>
>>> **
>>> All,
>>>
>>> Environment: v8.1 ARS/ITSM on Windows
>>>
>>> Has anyone encountered a situation where outbound email is
>>> configured for simple, unassuming, plain-jane SMTP (no user or pass 
>>> needed)
>>> and the email service (installed out of the box) will not start?
>>>
>>> I've tried setting the service to run as a domain user account
>>> (permissioned for MAPI), a local admin account and as a domain admin
>>> account. It still won't start.
>>>
>

Re: Email engine Issues in v8.1

[JD Hood]

I've since tried 64-bit & 32-bit JVM paths - no luck
I've tried adding all involved paths to the windows PATH statement - no luck
I've tried adding an LD_LIBRARY_PATH env-var with all the library paths -
no luck
I've tried copying all the libraries/jars into the \AREmail directory - no
luck
I've tried running the service as a variety of users from local to domain
admin - no luck
I've compared the service registry entries to a known good working system -
can't spot a difference other than server names and paths

The command-line email engine runs just fine with a different set of
libraries in the **same paths** (I've compared these to a known-good system
and it's normal) and it runs as the currently logged-in local admin
account.

The service, set to run as the same local admin account, fails to start-up
enough to write to a log. If the windows event log is to be trusted, it
seems to indicate the JVM didn't start because it couldn't find a file in
the LoadLibrary statement.

I am well and truly stumped!

At this point, I'm wondering about the differences between running as a
service vs command line and if some group-policy or other security setting
is causing the issue. If I ever stumble across the resolution, I'll post it.

Thanks for the suggestions,
-JDHood



On Mon, Apr 1, 2013 at 7:14 PM, Thad Esser  wrote:

> **
> Yeah, I was really happy when I found that tool suite.  Process Explorer
> is nice (similar to "top") and TCPView (netstat) too.
>
> Thad
>
>
> On Mon, Apr 1, 2013 at 3:58 PM, John Sundberg <
> john.sundb...@kineticdata.com> wrote:
>
>> **
>> Great tool Thad…
>>
>> I used to use something like that in the Linux world all the time -- you
>> would see a program try to read a file -- then die right after that -- but
>> never give a good message.
>>
>> Then -- you would change the permissions - so it could see the file -
>> then bingo - it works.
>>
>> I did not know such a Window util existed.
>>
>> Thanks,
>>
>> -John
>>
>>
>>
>> On Mon, Apr 1, 2013 at 5:36 PM, Thad Esser  wrote:
>>
>>> **
>>> I used the Sysinternals "Process Monitor" (
>>> http://technet.microsoft.com/en-us/sysinternals/bb896645) utility to
>>> watch what was happening during the service startup.  That let me see that
>>> it was searching for a particular file (mscvr100.dll)  in a bunch of
>>> folders.  It just so happened that the list of folders was the exact same
>>> list in the "Path" environment variable, in the same order.  That *.dll is
>>> part of the java install and is located in the bin folder.  Adding the bin
>>> folder to the Path was really all it was.  At any rate, it sounds like you
>>> are up against something different, so I wanted to suggest taking a look at
>>> Process Monitor to see if that helped.
>>>
>>> Thad
>>>
>>>
>>> On Mon, Apr 1, 2013 at 1:43 PM, JD Hood  wrote:
>>>
 **
 I'll check it again, but I've gone through all the (even semi-related)
 KB entries. I loaded the path up with the java \bin, \lib and \aremail
 paths for good measure as one of my troubleshooting steps, checked
 permissions, re-installed java, removed & re-added the service, used
 several different users and service accounts, and on and on.  As soon as I
 regain connectivity, I'm going to try setting the LD_LIBRARY_PATH manually
 and see if that does the trick.

 Thanks,
 -JDHood


 On Mon, Apr 1, 2013 at 4:21 PM, Thad Esser wrote:

> **
> JD,
>
> I had this exact same issue, you'll probably find that flashboards
> isn't starting up either.  The issue was that the java bin directory was
> not added to the PATH environment variable.  BMC Support insisted that the
> java install would do that, but it didn't happen in any of my 
> environments.
>  Once I added that to the PATH variable, all was good.  The reason that it
> works from the command line is that the batch file sets the path.
>
> Hope that helps,
> Thad
>
>
> On Mon, Apr 1, 2013 at 12:51 PM, JD Hood  wrote:
>
>> **
>> All,
>>
>> Environment: v8.1 ARS/ITSM on Windows
>>
>> Has anyone encountered a situation where outbound email is configured
>> for simple, unassuming, plain-jane SMTP (no user or pass needed) and the
>> email service (installed out of the box) will not start?
>>
>> I've tried setting the service to run as a domain user account
>> (permissioned for MAPI), a local admin account and as a domain admin
>> account. It still won't start.
>>
>> The weird part: I can switch to command line mode and it works just
>> fine with the same outbound settings. From the command line, it 
>> starts-up,
>> stays-up and happily processes mail until you stop it.
>>
>> Logging:
>> No email logs or java logs are produced when you try to start the
>> service. I don't think it gets far enough to even start a log.
>>
>> Windows event Application logs shows three event

***WARUG-Friday 12 April 2013-8am to 12pm-BAH Auditorium-Mclean, VA***

[Betina Lose]

Dear ARSListers -

 

Just a friendly reminder of the Washington D.C. Area Remedy Users Group
(WARUG) meeting coming up on Friday 12 April 2013 again at the Booz Allen
Hamilton Auditorium in Mclean, VA (Tysons Corner).  For those of you who
have already RSVPed, you are all set.  For those who have not, if you think
you might attend WARUG on Friday 12 April 2013, please send me First, Last,
Company and whether you are a Foreign National.  The agenda has been
confirmed with the following speakers and topics:

 

   9:00 - 9:15Betina Lose,  WARUG Chairperson,  Welcome

 

   9:15 -  10:00 Bill Reese, BMC, "ADDM-Atrium Discovery And
Dependency Mapping"

 

  10:00 - 10:15Break

  10:15-11:00   John Demby, BMC, "ITSM 8.1 New Features and MyIT" 

   

  11:00- 11:45  Bill Reese, BMC, "ITSM 8.1 Mobility"

 

  11:45- 12:00  Betina Lose, Meeting Close

 

We look forward to seeing you there.

 

--BL




From: Betina Lose [mailto:bet...@bleeding-edge.com] 
Sent: Monday, March 18, 2013 9:28 PM
To: wa...@warug.org
Subject: ***WARUG-Friday 12 April 2013-8am to 12pm-BAH Auditorium-Mclean,
VA***

 

Dear WARUGers -

 

Our next Washington D.C. Area Remedy Users Group (WARUG) meeting will be
held on Friday 12 April 2013, again at the Booz Allen Hamilton auditorium in
Mclean, VA at 8283 Greensboro Drive from 8am to 12pm.  The agenda for this
meeting includes speakers from BMC on Remedy 8.1 New Features, MyIT and ITSM
Mobility.

 

 8:00am  - 9:00am- WARUGers arrive, pick up conference badges,
relax/refreshments/mingle

 9:00am  - 9:15am- Welcome & Meeting Open, Betina Lose

 9:15am  - 11:45am  - Speakers

11:45am - 12:00pm - Meeting Close, Betina Lose

 

If you think you might attend the WARUG meeting on Friday 12 April 2013,
please RSVP to me at bet...@bleeding-edge.com  with the following
information by Friday 5 April 2013:

 

 First Name:  

 Last Name:  

 Company You Work For: 

 Foreign National (Yes or No): 

 

This information will be provided to Booz Allen Hamilton security and I will
use this information to create your conference badge.  

 

As always, WARUG meetings are open to anyone interested in the BMC Remedy
Action Request System products, applications and tools.  There is no
membership fee and no formal membership sign-up, but you must RSVP to comply
with BAH security policy.  Please visit www.warug.org for further
information about WARUG.

 

We look forward to seeing you at WARUG on Friday 12 April 2013.

 

(Please Note:  You are receiving this message as part of the "Bcc" of this
email.)

 

--BL

___

Betina Lose, President/Software Engineer

Certified Remedy Skilled Professional (5.1.2, 6.3, 7.0), ARS7.5 Admin, ITIL
V3

Bleeding Edge Technologies, LLC

18411 Kingsmill Street, Leesburg, VA 20176

703-855-6989

bet...@bleeding-edge.com 

 

Chairperson, WARUG

www.warug.org

 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

WWRUG13, it's official!

[Doug Blair]

Listers,

We had to wait until April 2nd, because this is definitely not an April Fool's 
posting. And besides, David Easter's post yesterday was so good

The World Wide Remedy Users Group is pleased to formally announce the details 
of our 2013 conference. We look forward to seeing you and spending a week 
immersed in all things BMC, Remedy, ITSM and ITIL, with great offerings from 
additional vendors and well over a hundred breakout sessions! We'll see you at 
The Fairmont San Jose in San Jose, California, USA, September 30th through 
October 4th, 2013.

There is much to tell this year, and the WWRUG13 website is now up at 
http://www.wwrug13.com.

The WWRUG13.com website has registration details (yes, earlier is cheaper!), 
links to hotel lodging at the conference rate, preliminary schedules, 
opportunities for sponsorship, participation in the technology showcase for 
vendors and some slightly sentimental photos of what we did last year. Want to 
know more? Visit http://www.wwrug13.com.

We don't yet have a schedule of topics and presentations for all the breakout 
sessions. That's because much of this material comes from YOU! Some is provided 
by BMC and showcase vendors, but the vast majority of WWRUG conference sessions 
are presented by people who use  (or build!) BMC/Remedy software every day and 
have learned something along the way. Thats one of the things that makes this 
conference so great! Watch for postings in the ARSlist later today with details 
on how you can submit your own topics for consideration. (BIG HINT: presenters 
get in FREE, so start thinking about your topics NOW).

WWRUG13 is six months from now, but many people need advance planning time for 
training and travel. You'll save money by registering early too.

Please take a few minutes to cruise over to http://www.wwrug13.com today, and 
we'll see you in San Jose!

Doug

--
Doug Blair
+1 224-558-5462

Sent from my new iPad
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)

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Re: CentOS 6.3 Installation Port Mapper Issue

[Ben Chernys]

I had to edit the rpc file first but then I did not install ARS as root.  I
don't know off-hand what version of CentOS I have as the machine is not
started.   

 

The install went smoothly.  Remember the limits settings as documented by
BMC.  Follow all the doc steps completely.

 

I also gave the machine two Ethernet cards as Oracle tends to like a fixed
IP.  (One uses DHCP and the other is hard coded).  I always have access to
the machine even if I am not on my own LAN that way.

 

Perf is OK.  I give the CentOS 8Gb and 2 dual cores on a 16GB and a i7xxx.
If I do intensive things (like build 100 archive forms) ARS chews up memory
and then I will restart the OS.  I find the CentOS perf is better than the
Windows Server 2003 x64 / SQL perf but no real performance testing was done.

 

The stack installer completed in under two hours.

 

Cheers

Ben

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Brandt
Sent: April-02-13 06:14
To: arslist@ARSLIST.ORG
Subject: Re: CentOS 6.3 Installation Port Mapper Issue

 

** 

Hi Ben,

 

Overall performance of CentOS 6.3 was also not good. I tried installing it
on RHEL 5.3 and all went pretty smooth and I do see all these entries in
/etc/rpc

 

# Action Request System daemons

arserverd   390600  arserverd

arserverd   390601  arserverd

arserverd   390604  arserverd

arserverd  390619  arserverd

arserverd  390620  arserverd

arserverd  390621  arserverd

...

arserverd  390692  arserverd

arserverd  390693  arserverd

arserverd  390694  arserverd

arserverd  390695  arserverd

 

I am planning to try it on CentOS 6.4. In case, I again face port mapper
issues, do I have to manually put these entries in /etc/rpc before starting
with the installation?

 

~ Nathan

 

On Tue, Apr 2, 2013 at 1:03 AM, Ben Chernys
 wrote:

** 

You need to follow the installation instructions - exactly.  I got caught by
this too.

Change the limits as specified, but your real cause of error is not
modifying the rpc file by appending .

 

#Action Request System daemons

arserverd  390600  arserverd

arserverd  390601  arserverd

arserverd  390604  arserverd

arserverd  390619  arserverd

arserverd  390620  arserverd

arserverd  390621  arserverd

. . .

arserverd  390694  arserverd

arserverd  390695  arserverd

##

 

Cheers

 

Ben Chernys
Senior Software Architect
  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:   Ben.Chernys_AT_softwaretoolhouse.com
Web:   www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner


Check out Software Tool House's free Diary Editor and out Freebies

Section for a ITSM 7.6.04 and 8.0.0 Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate 
your imports, migrations, in no time at all, without programming, 
without staging forms, without merge workflow. 
  http://www.softwaretoolhouse.com/  

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of munesh konda
Sent: April-01-13 08:03
To: arslist@ARSLIST.ORG


Subject: Re: CentOS 6.3 Installation Port Mapper Issue

 

** 

Nathan,

 

Did you check the portmapper process/daemon is running on that box.

 

Also I am not sure whether BMC would support Remedy on CentOS as it is not
mentioned in their Comp Matrix.

 

But the Remedy would work on CentOS as it using the bin/lib of RHEL...

 

Thanks.

 

Regards

Munesh

 

On Mon, Apr 1, 2013 at 11:26 AM, Nathan Brandt 
wrote:

** 

I am trying to install ARS 7.6.04 SP2 on 64 bit Centos 6.3 on top of Oracle
database. For now, I am using same machine to install db, midtier and AR
Server.

 

This is what I did

- Created a user in OS oracle and installed oracle database using this user
at

  /home/oracle/app/

- Installed ARS using root user

 

Installation goes fine, but in the end, during system validation checks, I
get a message

"AR System Server unable to create (390600, 0) for TCP"

 

User Tool gives this error when trying to connect to AR Server.

ARERR [90] Cannot establish a network connection to the AR System server
RPC: Program not registered

 

Then I did re-installation with following 

Register with Portmapper: NO

AR System Server TCP Port Number: 8081

AR System Server Plug-in TCP Port Number: 8082

 

and it worked fine.

 

Are there any issues if we we keep "Register with Portmapper: YES"?

 

~ Nathan

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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"W

Date in the holiday list is invalid (ARWARN 625)

[shashidhar M S]

Hi,

Require your expertise again.

The arerror.log file shows the below warning.

Thu Mar 28 06:31:32 2013 390620 : Date in the holiday list is invalid (ARWARN 
625)
Thu Mar 28 06:31:32 2013 SGP0009

On checking the support group specified, we found some holiday list configured 
as below

01/01/08
07/04/08
11/11/08
12/25/08

Time zone: (GMT-05:00) Eastern Time (US & Canada)

I have removed these holiday list and there is no more warning, but want to 
know what was the cause for that warning. Is that due to the date specified has 
already expired? I mean, current year is 2013 where as holiday list refers to 
2008.

Thanks in Advance,

Shashi

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