Re: ARS 8.1 archiving-Both the source form and the archive or audit form...(8994)
Try the following: 1. As per documentation, to enable auditing or archiving for an overlaid form of a deployable application in which base form was not audited or archived, you must first create an overlay of the application. In this case if HPD:Help Desk is overlaid, ensure that the Incident Management Application is also overlaid. 2. Normally, the archieve form will be part of the deployable application automatically. I have seen cases when importing a form to a different machine causes it to loose the deployable relationship. If this is the case, you might want to add the Archival form to deployable applicable ( overlaid one if HPD:Help Desk was overlaid). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: huh? financial news for bmc ?
I don't know, a developer and even a consultant should try and learn new stuff every day. Maybe at 50 the flame is gone, but we can't rely on a single vendor for our careers on the long term, can we ? On Sun, May 19, 2013 at 9:35 PM, Joe D'Souza jdso...@shyle.net wrote: Unless off course the plan is to cash the cow while it still alive and well with a who cares what happens to it after you get your money kind of an attitude.. I, just like you, am hoping to not have to learn new tricks either for at least as long as another decade. Unless that trick happens to be around the Remedy Developer Studio as that might give Jason, Rod and I, some more material to present at the RUG :) Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Saturday, May 18, 2013 10:02 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? Dan, What all of my business classes and reading of the Wall Street Journal have taught me is that you need to have the plans in place before you make an offer on a company. So I am sure that they had the plans drawn out of what they will be doing with Remedy and the other pieces of BMC, before they made the first offer. And if Oracle was part of it, they reached out to them as well (either directly or indirectly). I just want Remedy to be around for another 10 or so years, then I can retire and not need to learn something new. Its true what they say you can teach an old dog (or in this case Gator) new tricks. Have a great weekend, hbr -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Saturday, May 18, 2013 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? I'll pretend it is Friday: Oracle World is coincidentally the week before WWRUG13. They could announce there and then everyone stays for a second week. From what I read, the initial deal should close just around the time we hold our conference, so unless they are working the selling parts of BMC in the meantime, it is going to be 2014 before any of that happens, or does Bane, I mean Bain, have a track record of making these decisions quickly and before the deals close? Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: May 9, 2013 8:42 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? I'm curious, why would Remedy being sold to SAP or Oracle be a negative thing in your opinion? I think it's big enough that it wouldn't be swallowed up inside of one of their applications (how long has it taken Oracle to combine the eBusiness Suite with PeopleSoft despite the products directly competing?) I can see if support deteriorates, maintenance goes up, or some other unknown odd factor, but it seems to me like it might be an opportunity for Remedy to be implemented in shops that may not have a good ITSM solution but already have installs of SAP, Oracle, or whoever hypothetically buys Remedy. If that's a pessimistic scenario it doesn't seem too bad to me. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Lee Cullom Sent: Thursday, May 09, 2013 6:07 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? Since it's incredibly fun to speculate on this situation, I'll offer up: - Bain will look at the profitability of the various pieces/business units - Mainframe, Service Management, etc... - They'll tear out the ugly pieces and get them in the hands of someone who can use them (Elliot's involvement indicates that Compuware might be involved) - They'll take the profitable pieces and put probably keep them with the newly private BMC that needs to invest in ESM. So, I'm thinking... Patrol and it's ilk will end up with Compuware since it will give them a larger stack of monitoring tools. Mainframe/Batch Management - IBM? That would make sense. The new Z's are coming... sure would help to pick up some nice new batch management technology to go with that shiny new hardware and make it part of the Tivoli product line. Service Management - BMC grew the business significantly (per the financials yesterday)... and they need to transition to PaaS (for the Enterprise, that's Remedy) to grow dramatically. That will require investment and innovation (this is an optimistic scenario for ARlist)... and an AppExchange like community (this group) to develop new offerings that are needed to compete with ServiceNow (such as HR Call Center, Facilities Management, etc...). This will require some heavy ARsystem work as well (go Doug!) to make it MORE ready for the cloud. Remedyforce is the
Re: Keeping a change request confidential
Let us break this into 2 parts: 1. The request for which approval request is sent can be viewed by the approver only if he part of the company to which the request belongs. So if the request can be access for Company-1, the approver from Company-2 cannot view the request. Approval Server command provides the paramter -l which can be used to pass application request specific tenancy fields to the approval server ( AP:Detail form). Application-Command Approval New-Details -s $SCHEMA$ -e $Request ID$ -t $ApprovalProcessName$ -l $112$;$60900$ 2. Now if approver or an alternate is from company-2 when the request cannot be access by the approver/alternate, he can still approve/reject the request. As a design practice, we do allow this person to approve if he is the approve, but then we do add minimal information that he needs for approving by showing that info in the approval central. Mostly this showing of minimal information is done by mapping application form fields to fields in AP:Forms ( See under AP:Administration). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Parsing problem
Hi List, I have a small request where i want to parse the following from below input line: Subject: 1946766 update Ticket Priority = Urgent I am able to parse the ticket number 1946766 from above by below function: SUBSTR($Subject$, STRSTR($Subject$, [) + 1, STRSTR($Subject$, [) + 15) Now i want to get value Urgent in any temporary field. if its written like above Can some body help on this. Thanks Regards Praveen ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Upgrade - 7.0.1 to 7.6.04 - problems
All,
We're running a home-grown incident management application on ARS7.0.1, and
to keep on a supported platform decided to look into migrating the server
to 7.6.04. All running on Solaris with Oracle 10g on the backend.
We have 5 test environments, so far have upgraded 3 without any issues -
all interfaces (and we have lots!) worked without any issues. Stupid
amount of regression testing, no issues found.
We had an outage slot agreed with the business (8 hours) and ran through
the live system upgrade. Note that this is a load balanced environment
(active-active, shared database).
Put servers into admin mode, restart one (shut down the other). We didn't
take them out of server group mode (which I'm starting to think was a
mistake).
Upgrade ran through (it takes 4 hours per server), then towards the end
it claimed it had failed. Yet the AR Services were running.
What wasn't working? Plugin server (and therefore a lot of our
interfaces). Couldn't diagnose the fault at the time (this was at around
3am on a saturday night), had to roll back (thankfully the 7.0.1 installer
took 3 minutes, and Oracle could be repointed to its backup database).
When we tried to invoke a web service, we received an ARERR 9130 Invalid
number of parameters for Web Service call : 9130
The web services and code that we had in place was unchanged, and the same
code base had worked without any problems on all of our test environments.
The installation log had only one obvious error :
LOG EVENT {Description=[Failed to execute createARuser],Detail=[Action
Request System Access Cache Manager Version 7.6.04 Build 002 201101141059
(c) Copyright 1991-2010 BMC Software, Inc.
You are already at the limit of the number of fixed user licenses of the
following type Write : (4) (ARERR 30)
Summary of command line arguments:
Operation : Add User
Name : Action Request Installer Account
Entry ID : 999
Group List: 1;
Email Addr:
Notify Mech : 1
License Type : 1
Update server : localhost
Server port : 7010
Unicode mode: FALSE
And yes, we have plenty of licenses . and yes, I realise that the
licensing system has changed between 7.0.1 and 7.6.04.
Any ideas as to the possible cause?
Regards
Dave Barber
___
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Re: Upgrade - 7.0.1 to 7.6.04 - problems
Hi Dave,
The hostid used to generate the license is based on the mac address of the
first interface seen by AR System when it starts. When there are multiple
interfaces (which happens more often than not on production servers), your
hostid can change during the upgrade of ARS.
At what moment in the upgrade process did you purge/upgrade your old
license ?
When AR System restarted, did it give you the this version of AR System is
ready for evaluation [...] message ?
On Tue, May 21, 2013 at 2:02 PM, Dave Barber daddy.bar...@gmail.com wrote:
**
All,
We're running a home-grown incident management application on ARS7.0.1,
and to keep on a supported platform decided to look into migrating the
server to 7.6.04. All running on Solaris with Oracle 10g on the backend.
We have 5 test environments, so far have upgraded 3 without any issues -
all interfaces (and we have lots!) worked without any issues. Stupid
amount of regression testing, no issues found.
We had an outage slot agreed with the business (8 hours) and ran through
the live system upgrade. Note that this is a load balanced environment
(active-active, shared database).
Put servers into admin mode, restart one (shut down the other). We didn't
take them out of server group mode (which I'm starting to think was a
mistake).
Upgrade ran through (it takes 4 hours per server), then towards the end
it claimed it had failed. Yet the AR Services were running.
What wasn't working? Plugin server (and therefore a lot of our
interfaces). Couldn't diagnose the fault at the time (this was at around
3am on a saturday night), had to roll back (thankfully the 7.0.1 installer
took 3 minutes, and Oracle could be repointed to its backup database).
When we tried to invoke a web service, we received an ARERR 9130 Invalid
number of parameters for Web Service call : 9130
The web services and code that we had in place was unchanged, and the
same code base had worked without any problems on all of our test
environments.
The installation log had only one obvious error :
LOG EVENT {Description=[Failed to execute createARuser],Detail=[Action
Request System Access Cache Manager Version 7.6.04 Build 002 201101141059
(c) Copyright 1991-2010 BMC Software, Inc.
You are already at the limit of the number of fixed user licenses of the
following type Write : (4) (ARERR 30)
Summary of command line arguments:
Operation : Add User
Name : Action Request Installer Account
Entry ID : 999
Group List: 1;
Email Addr:
Notify Mech : 1
License Type : 1
Update server : localhost
Server port : 7010
Unicode mode: FALSE
And yes, we have plenty of licenses . and yes, I realise that the
licensing system has changed between 7.0.1 and 7.6.04.
Any ideas as to the possible cause?
Regards
Dave Barber
_ARSlist: Where the Answers Are and have been for 20 years_
___
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Where the Answers Are, and have been for 20 years
Re: Upgrade - 7.0.1 to 7.6.04 - problems
Yep, when the services restarted they gave the this version of AR System
is ready for evaluation. Re-imported the license keys that we had from
before and at least the primary server then came back as licensed, along
witht the other components (DSO, 1400+ fixed users and 700+ floating)
Plugin server was still unresponsive; we tried a bunch of things for an
hour or so before we decided it was time to start looking into backing out.
On 21 May 2013 13:14, Sylvain YVON sylvain.y...@gmail.com wrote:
**
Hi Dave,
The hostid used to generate the license is based on the mac address of the
first interface seen by AR System when it starts. When there are multiple
interfaces (which happens more often than not on production servers), your
hostid can change during the upgrade of ARS.
At what moment in the upgrade process did you purge/upgrade your old
license ?
When AR System restarted, did it give you the this version of AR System
is ready for evaluation [...] message ?
On Tue, May 21, 2013 at 2:02 PM, Dave Barber daddy.bar...@gmail.comwrote:
**
All,
We're running a home-grown incident management application on ARS7.0.1,
and to keep on a supported platform decided to look into migrating the
server to 7.6.04. All running on Solaris with Oracle 10g on the backend.
We have 5 test environments, so far have upgraded 3 without any issues -
all interfaces (and we have lots!) worked without any issues. Stupid
amount of regression testing, no issues found.
We had an outage slot agreed with the business (8 hours) and ran through
the live system upgrade. Note that this is a load balanced environment
(active-active, shared database).
Put servers into admin mode, restart one (shut down the other). We
didn't take them out of server group mode (which I'm starting to think was
a mistake).
Upgrade ran through (it takes 4 hours per server), then towards the end
it claimed it had failed. Yet the AR Services were running.
What wasn't working? Plugin server (and therefore a lot of our
interfaces). Couldn't diagnose the fault at the time (this was at around
3am on a saturday night), had to roll back (thankfully the 7.0.1 installer
took 3 minutes, and Oracle could be repointed to its backup database).
When we tried to invoke a web service, we received an ARERR 9130 Invalid
number of parameters for Web Service call : 9130
The web services and code that we had in place was unchanged, and the
same code base had worked without any problems on all of our test
environments.
The installation log had only one obvious error :
LOG EVENT {Description=[Failed to execute createARuser],Detail=[Action
Request System Access Cache Manager Version 7.6.04 Build 002 201101141059
(c) Copyright 1991-2010 BMC Software, Inc.
You are already at the limit of the number of fixed user licenses of the
following type Write : (4) (ARERR 30)
Summary of command line arguments:
Operation : Add User
Name : Action Request Installer Account
Entry ID : 999
Group List: 1;
Email Addr:
Notify Mech : 1
License Type : 1
Update server : localhost
Server port : 7010
Unicode mode: FALSE
And yes, we have plenty of licenses . and yes, I realise that the
licensing system has changed between 7.0.1 and 7.6.04.
Any ideas as to the possible cause?
Regards
Dave Barber
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
Plugin Fail/Wont load 8.1
Seeing an odd issue wondering if anyone can offer assistance? I have a plugin that will not load. I have verified the path and the file does exist. - I have commented out the original line in ar.cfg and created a new one in case I had a typo, same problem. - I have copied the dll from a working server, same problem */UNKNOWN Plug-In Failed to Load: D:\Program Files\BMC Software\ARSystem\areahub.dll Matthew Moellmer Remedy Applications Development FTB This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
SRM 7.6 Advanced Interface Forms
Good morning, I'm working on my first AIF in several years, and in looking at the documentation it appears that the strategy has shifted in how they are to be built. In the past, we were told to use shared workflow and add the new AIF to all the existing active links and filters. In looking at the 7.6 documentation, it says not to do that, but rather to make copies of the workflow. If this is correct, is there an easy way to do this in bulk? The only thing I can think of is manually exporting .DEF files and editing them, which BMC seem to not want us to do. I'm also not going to waste my time manually copying 85 pieces of workflow one at a time. Is there a better way to do this that I'm missing? I'm trying the editing of the def file at the moment but I know that can be a hassle too, just much less of one than doing a one at a time copy. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrade - 7.0.1 to 7.6.04 - problems
Hello Dave,
About the following snippet from the installation logs -
*
LOG EVENT {Description=[Failed to execute createARuser],Detail=[Action Request
System Access Cache Manager Version 7.6.04 Build 002 201101141059
(c) Copyright 1991-2010 BMC Software, Inc.
You are already at the limit of the number of fixed user licenses of the
following type Write : (4) (ARERR 30)
Summary of command line arguments:
Operation : Add User
Name : Action Request Installer Account
Entry ID : 999
Group List: 1;
Email Addr:
Notify Mech : 1
License Type : 1
Update server : localhost
Server port : 7010
Unicode mode: FALSE
*
This problem has been identified as a Defect in version 7.6.04..
Following are the defect ids for your reference -
SW00397785
SW00405650
Please make sure you are running the installer for the latest Service Pack
available..
You may want to have a have a look at the below mentioned KBs for details -
KA365708
KA361112
Thanks
Anay..
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Barber
Sent: Tuesday, May 21, 2013 5:33 PM
To: arslist@ARSLIST.ORG
Subject: Upgrade - 7.0.1 to 7.6.04 - problems
**
All,
We're running a home-grown incident management application on ARS7.0.1, and to
keep on a supported platform decided to look into migrating the server to
7.6.04. All running on Solaris with Oracle 10g on the backend.
We have 5 test environments, so far have upgraded 3 without any issues - all
interfaces (and we have lots!) worked without any issues. Stupid amount of
regression testing, no issues found.
We had an outage slot agreed with the business (8 hours) and ran through the
live system upgrade. Note that this is a load balanced environment
(active-active, shared database).
Put servers into admin mode, restart one (shut down the other). We didn't take
them out of server group mode (which I'm starting to think was a mistake).
Upgrade ran through (it takes 4 hours per server), then towards the end it
claimed it had failed. Yet the AR Services were running.
What wasn't working? Plugin server (and therefore a lot of our interfaces).
Couldn't diagnose the fault at the time (this was at around 3am on a saturday
night), had to roll back (thankfully the 7.0.1 installer took 3 minutes, and
Oracle could be repointed to its backup database).
When we tried to invoke a web service, we received an ARERR 9130 Invalid number
of parameters for Web Service call : 9130
The web services and code that we had in place was unchanged, and the same code
base had worked without any problems on all of our test environments.
The installation log had only one obvious error :
LOG EVENT {Description=[Failed to execute createARuser],Detail=[Action
Request System Access Cache Manager Version 7.6.04 Build 002 201101141059
(c) Copyright 1991-2010 BMC Software, Inc.
You are already at the limit of the number of fixed user licenses of the
following type Write : (4) (ARERR 30)
Summary of command line arguments:
Operation : Add User
Name : Action Request Installer Account
Entry ID : 999
Group List: 1;
Email Addr:
Notify Mech : 1
License Type : 1
Update server : localhost
Server port : 7010
Unicode mode: FALSE
And yes, we have plenty of licenses . and yes, I realise that the licensing
system has changed between 7.0.1 and 7.6.04.
Any ideas as to the possible cause?
Regards
Dave Barber
_ARSlist: Where the Answers Are and have been for 20 years_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
Re: Plugin Fail/Wont load 8.1
Matthew, Do you by chance also have the arealdap.dll in your plugin lines? On Tue, May 21, 2013 at 6:46 AM, Moellmer, Matthew matthew.moell...@53.comwrote: ** Seeing an odd issue wondering if anyone can offer assistance? I have a plugin that will not load. I have verified the path and the file does exist. ** ** **- **I have commented out the original line in ar.cfg and created a new one in case I had a typo, same problem. **- **I have copied the dll from a working server, same problem** ** ** ** */UNKNOWN Plug-In Failed to Load: D:\Program Files\BMC Software\ARSystem\areahub.dll ** ** *Matthew Moellmer* *Remedy Applications Development* *FTB* ** ** This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrade - 7.0.1 to 7.6.04 - problems
Thats excellent - looks to be the most likely cause of the problems
experienced.
Many, many thanks.
I now have to try and figure out why I installed SP4 on test boxes, but
what I copied over and installed on live was SP2. I don't ever recall even
downloading SP2 ...
On 21 May 2013 14:24, Ashtaputre, Anay anay_ashtapu...@bmc.com wrote:
**
Hello Dave,
** **
About the following snippet from the installation logs –
*
LOG EVENT {Description=[Failed to execute createARuser],Detail=[Action
Request System Access Cache Manager Version 7.6.04 Build 002 201101141059
(c) Copyright 1991-2010 BMC Software, Inc.
You are already at the limit of the number of fixed user licenses of the
following type Write : (4) (ARERR 30)
Summary of command line arguments:
Operation : Add User
Name : Action Request Installer Account
Entry ID : 999
Group List: 1;
Email Addr:
Notify Mech : 1
License Type : 1
Update server : localhost
Server port : 7010
Unicode mode: FALSE
*
** **
This problem has been identified as a Defect in version 7.6.04..
** **
Following are the defect ids for your reference –
SW00397785
SW00405650
** **
Please make sure you are running the installer for the latest Service Pack
available..
** **
You may want to have a have a look at the below mentioned KBs for details –
** **
KA365708
KA361112
** **
** **
Thanks
Anay..
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Dave Barber
*Sent:* Tuesday, May 21, 2013 5:33 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Upgrade - 7.0.1 to 7.6.04 - problems
** **
**
All,
We're running a home-grown incident management application on ARS7.0.1,
and to keep on a supported platform decided to look into migrating the
server to 7.6.04. All running on Solaris with Oracle 10g on the backend.*
***
We have 5 test environments, so far have upgraded 3 without any issues -
all interfaces (and we have lots!) worked without any issues. Stupid
amount of regression testing, no issues found.
We had an outage slot agreed with the business (8 hours) and ran through
the live system upgrade. Note that this is a load balanced environment
(active-active, shared database).
Put servers into admin mode, restart one (shut down the other). We didn't
take them out of server group mode (which I'm starting to think was a
mistake).
Upgrade ran through (it takes 4 hours per server), then towards the end
it claimed it had failed. Yet the AR Services were running.
What wasn't working? Plugin server (and therefore a lot of our
interfaces). Couldn't diagnose the fault at the time (this was at around
3am on a saturday night), had to roll back (thankfully the 7.0.1 installer
took 3 minutes, and Oracle could be repointed to its backup database).
When we tried to invoke a web service, we received an ARERR 9130 Invalid
number of parameters for Web Service call : 9130
The web services and code that we had in place was unchanged, and the same
code base had worked without any problems on all of our test environments.
The installation log had only one obvious error :
LOG EVENT {Description=[Failed to execute createARuser],Detail=[Action
Request System Access Cache Manager Version 7.6.04 Build 002 201101141059
(c) Copyright 1991-2010 BMC Software, Inc.
You are already at the limit of the number of fixed user licenses of the
following type Write : (4) (ARERR 30)
Summary of command line arguments:
Operation : Add User
Name : Action Request Installer Account
Entry ID : 999
Group List: 1;
Email Addr:
Notify Mech : 1
License Type : 1
Update server : localhost
Server port : 7010
Unicode mode: FALSE
And yes, we have plenty of licenses . and yes, I realise that the
licensing system has changed between 7.0.1 and 7.6.04.
** **
Any ideas as to the possible cause?
Regards
Dave Barber
** **
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
Re: Plugin Fail/Wont load 8.1
Yes, areadldap.dll is also there. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, May 21, 2013 9:26 AM To: arslist@ARSLIST.ORG Subject: Re: Plugin Fail/Wont load 8.1 ** Matthew, Do you by chance also have the arealdap.dll in your plugin lines? On Tue, May 21, 2013 at 6:46 AM, Moellmer, Matthew matthew.moell...@53.commailto:matthew.moell...@53.com wrote: ** Seeing an odd issue wondering if anyone can offer assistance? I have a plugin that will not load. I have verified the path and the file does exist. - I have commented out the original line in ar.cfg and created a new one in case I had a typo, same problem. - I have copied the dll from a working server, same problem */UNKNOWN Plug-In Failed to Load: D:\Program Files\BMC Software\ARSystem\areahub.dll Matthew Moellmer Remedy Applications Development FTB This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Plugin Fail/Wont load 8.1
The best what you can do is comment the arplugin.exe line in armonitor.cfg. Restart the AR server service, then start the arplugin.exe from command prompt manually. To start arplugin.exe manually copy the complete line from armonitor.cfg to command prompt and start it. It should give you hint if any of the .dll file is missing. Regards, Rahul From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, 21 May 2013 6:56 PM To: arslist@ARSLIST.ORG Subject: Re: Plugin Fail/Wont load 8.1 ** Matthew, Do you by chance also have the arealdap.dll in your plugin lines? On Tue, May 21, 2013 at 6:46 AM, Moellmer, Matthew matthew.moell...@53.commailto:matthew.moell...@53.com wrote: ** Seeing an odd issue wondering if anyone can offer assistance? I have a plugin that will not load. I have verified the path and the file does exist. - I have commented out the original line in ar.cfg and created a new one in case I had a typo, same problem. - I have copied the dll from a working server, same problem */UNKNOWN Plug-In Failed to Load: D:\Program Files\BMC Software\ARSystem\areahub.dll Matthew Moellmer Remedy Applications Development FTB This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: huh? financial news for bmc ?
When you get to within 5 years or so of retiring, you certainly want to! We 'old dogs' that are up there and close to leaving the work force are not real interested in learning new tricks. If we need to in order to be 'rewarded' we will, but the rewards are increasingly less interesting. - Original Message - From: Sylvain YVON sylvain.y...@gmail.com To: arslist@ARSLIST.ORG Sent: Tuesday, May 21, 2013 3:33:53 AM Subject: Re: huh? financial news for bmc ? ** I don't know, a developer and even a consultant should try and learn new stuff every day. Maybe at 50 the flame is gone, but we can't rely on a single vendor for our careers on the long term, can we ? On Sun, May 19, 2013 at 9:35 PM, Joe D'Souza jdso...@shyle.net wrote: Unless off course the plan is to cash the cow while it still alive and well with a who cares what happens to it after you get your money kind of an attitude.. I, just like you, am hoping to not have to learn new tricks either for at least as long as another decade. Unless that trick happens to be around the Remedy Developer Studio as that might give Jason, Rod and I, some more material to present at the RUG :) Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Howard Richter Sent: Saturday, May 18, 2013 10:02 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? Dan, What all of my business classes and reading of the Wall Street Journal have taught me is that you need to have the plans in place before you make an offer on a company. So I am sure that they had the plans drawn out of what they will be doing with Remedy and the other pieces of BMC, before they made the first offer. And if Oracle was part of it, they reached out to them as well (either directly or indirectly). I just want Remedy to be around for another 10 or so years, then I can retire and not need to learn something new. Its true what they say you can teach an old dog (or in this case Gator) new tricks. Have a great weekend, hbr -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of arslist Sent: Saturday, May 18, 2013 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? I'll pretend it is Friday: Oracle World is coincidentally the week before WWRUG13. They could announce there and then everyone stays for a second week. From what I read, the initial deal should close just around the time we hold our conference, so unless they are working the selling parts of BMC in the meantime, it is going to be 2014 before any of that happens, or does Bane, I mean Bain, have a track record of making these decisions quickly and before the deals close? Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Pierson, Shawn Sent: May 9, 2013 8:42 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? I'm curious, why would Remedy being sold to SAP or Oracle be a negative thing in your opinion? I think it's big enough that it wouldn't be swallowed up inside of one of their applications (how long has it taken Oracle to combine the eBusiness Suite with PeopleSoft despite the products directly competing?) I can see if support deteriorates, maintenance goes up, or some other unknown odd factor, but it seems to me like it might be an opportunity for Remedy to be implemented in shops that may not have a good ITSM solution but already have installs of SAP, Oracle, or whoever hypothetically buys Remedy. If that's a pessimistic scenario it doesn't seem too bad to me. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Lee Cullom Sent: Thursday, May 09, 2013 6:07 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? Since it's incredibly fun to speculate on this situation, I'll offer up: - Bain will look at the profitability of the various pieces/business units - Mainframe, Service Management, etc... - They'll tear out the ugly pieces and get them in the hands of someone who can use them (Elliot's involvement indicates that Compuware might be involved) - They'll take the profitable pieces and put probably keep them with the newly private BMC that needs to invest in ESM. So, I'm thinking... Patrol and it's ilk will end up with Compuware since it will give them a larger stack of monitoring tools. Mainframe/Batch Management - IBM? That would make sense. The new Z's are coming... sure would help to pick up some nice new batch management technology to go with that shiny new hardware and make it part of the Tivoli product line. Service Management - BMC grew the business significantly (per the financials
Re: Plugin Fail/Wont load 8.1
Matthew, You will want to re-read (or read for the first time maybe) the documentation regarding using the hub...you can only load one area plugin at a time (in this case, you want to load the hub), and then allow the hub to load the othersthat MAY be your problem...not sure though. On Tue, May 21, 2013 at 7:57 AM, Moellmer, Matthew matthew.moell...@53.comwrote: ** Yes, areadldap.dll is also there. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Tuesday, May 21, 2013 9:26 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Plugin Fail/Wont load 8.1 ** ** ** Matthew, Do you by chance also have the arealdap.dll in your plugin lines? ** ** On Tue, May 21, 2013 at 6:46 AM, Moellmer, Matthew matthew.moell...@53.com wrote: ** Seeing an odd issue wondering if anyone can offer assistance? I have a plugin that will not load. I have verified the path and the file does exist. - I have commented out the original line in ar.cfg and created a new one in case I had a typo, same problem. - I have copied the dll from a working server, same problem */UNKNOWN Plug-In Failed to Load: D:\Program Files\BMC Software\ARSystem\areahub.dll *Matthew Moellmer* *Remedy Applications Development* *FTB* This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. _ARSlist: Where the Answers Are and have been for 20 years_ ** ** _ARSlist: Where the Answers Are and have been for 20 years_ This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Plugin Fail/Wont load 8.1
Check your config (ar.cfg)
When using the hub you only list areahub in the plugin lines (the arealdap is
listed in an AREA-Hub-Plugin line)
i.e. Instead of having:
Plugin: {path}arealdap.dll
You would have:
Plugin: {path}areahub.dll
AREA-Hub-Plugin: {path}MYarealdap.dll
AREA-Hub-Plugin: {path}arealdap.dll
Areahub is only needed when you have your own arealdap plugin
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Tuesday, May 21, 2013 9:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Plugin Fail/Wont load 8.1
**
Matthew,
You will want to re-read (or read for the first time maybe) the documentation
regarding using the hub...you can only load one area plugin at a time (in this
case, you want to load the hub), and then allow the hub to load the
othersthat MAY be your problem...not sure though.
-Original Message-
On Tue, May 21, 2013 at 7:57 AM, Moellmer, Matthew wrote:
**
Yes, areadldap.dll is also there.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Tuesday, May 21, 2013 9:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Plugin Fail/Wont load 8.1
**
Matthew,
Do you by chance also have the arealdap.dll in your plugin lines?
-Original Message-
On Tue, May 21, 2013 at 6:46 AM, Moellmer, Matthew wrote:
**
Seeing an odd issue wondering if anyone can offer assistance? I have a plugin
that will not load. I have verified the path and the file does exist.
- I have commented out the original line in ar.cfg and created a new
one in case I had a typo, same problem.
- I have copied the dll from a working server, same problem
*/UNKNOWN Plug-In Failed to Load: D:\Program Files\BMC
Software\ARSystem\areahub.dll
Matthew Moellmer
Remedy Applications Development
FTB
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
Re: Plugin Fail/Wont load 8.1
Hello Matthew, Your ar.cfg file should look like this, considering you are trying to use 2 LDAP Servers - *** Plugin: C:\Program Files\BMC Software\ARS\ARSystem\arealdap\areahub.dll Plugin-Path: C:\Program Files\BMC Software\ARS\ARSystem\arealdap AREA-Hub-Plugin: C:\Program Files\BMC Software\ARS\ARSystem\arealdap\arealdap.dll AREA-Hub-Plugin: C:\Program Files\BMC Software\ARS\ARSystem\arealdap\arealdap.dll *** Make sure you have Plugin logs enabled with Log level All. Restart the service to see Plugins loading from Startup.. Thanks Anay.. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Moellmer, Matthew Sent: Tuesday, May 21, 2013 6:17 PM To: arslist@ARSLIST.ORG Subject: Plugin Fail/Wont load 8.1 ** Seeing an odd issue wondering if anyone can offer assistance? I have a plugin that will not load. I have verified the path and the file does exist. - I have commented out the original line in ar.cfg and created a new one in case I had a typo, same problem. - I have copied the dll from a working server, same problem */UNKNOWN Plug-In Failed to Load: D:\Program Files\BMC Software\ARSystem\areahub.dll Matthew Moellmer Remedy Applications Development FTB This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: huh? financial news for bmc ?
I don’t mind learning new tricks. I like learning new tricks. I just don’t want to have to run away again join a new circus. On Tue, May 21, 2013 at 10:22 AM, pritch pri...@ptd.net wrote: When you get to within 5 years or so of retiring, you certainly want to! We 'old dogs' that are up there and close to leaving the work force are not real interested in learning new tricks. If we need to in order to be 'rewarded' we will, but the rewards are increasingly less interesting. - Original Message - From: Sylvain YVON sylvain.y...@gmail.com To: arslist@ARSLIST.ORG Sent: Tuesday, May 21, 2013 3:33:53 AM Subject: Re: huh? financial news for bmc ? ** I don't know, a developer and even a consultant should try and learn new stuff every day. Maybe at 50 the flame is gone, but we can't rely on a single vendor for our careers on the long term, can we ? On Sun, May 19, 2013 at 9:35 PM, Joe D'Souza jdso...@shyle.net wrote: Unless off course the plan is to cash the cow while it still alive and well with a who cares what happens to it after you get your money kind of an attitude.. I, just like you, am hoping to not have to learn new tricks either for at least as long as another decade. Unless that trick happens to be around the Remedy Developer Studio as that might give Jason, Rod and I, some more material to present at the RUG :) Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Howard Richter Sent: Saturday, May 18, 2013 10:02 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? Dan, What all of my business classes and reading of the Wall Street Journal have taught me is that you need to have the plans in place before you make an offer on a company. So I am sure that they had the plans drawn out of what they will be doing with Remedy and the other pieces of BMC, before they made the first offer. And if Oracle was part of it, they reached out to them as well (either directly or indirectly). I just want Remedy to be around for another 10 or so years, then I can retire and not need to learn something new. Its true what they say you can teach an old dog (or in this case Gator) new tricks. Have a great weekend, hbr -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of arslist Sent: Saturday, May 18, 2013 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? I'll pretend it is Friday: Oracle World is coincidentally the week before WWRUG13. They could announce there and then everyone stays for a second week. From what I read, the initial deal should close just around the time we hold our conference, so unless they are working the selling parts of BMC in the meantime, it is going to be 2014 before any of that happens, or does Bane, I mean Bain, have a track record of making these decisions quickly and before the deals close? Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Pierson, Shawn Sent: May 9, 2013 8:42 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? I'm curious, why would Remedy being sold to SAP or Oracle be a negative thing in your opinion? I think it's big enough that it wouldn't be swallowed up inside of one of their applications (how long has it taken Oracle to combine the eBusiness Suite with PeopleSoft despite the products directly competing?) I can see if support deteriorates, maintenance goes up, or some other unknown odd factor, but it seems to me like it might be an opportunity for Remedy to be implemented in shops that may not have a good ITSM solution but already have installs of SAP, Oracle, or whoever hypothetically buys Remedy. If that's a pessimistic scenario it doesn't seem too bad to me. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Lee Cullom Sent: Thursday, May 09, 2013 6:07 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? Since it's incredibly fun to speculate on this situation, I'll offer up: - Bain will look at the profitability of the various pieces/business units - Mainframe, Service Management, etc... - They'll tear out the ugly pieces and get them in the hands of someone who can use them (Elliot's involvement indicates that Compuware might be involved) - They'll take the profitable pieces and put probably keep them with the newly private BMC that needs to invest in ESM. So, I'm thinking... Patrol and it's ilk will end up with Compuware since it will give them a larger stack of monitoring tools. Mainframe/Batch Management - IBM? That would make sense. The new Z's are coming... sure would help to pick up some nice
Re: huh? financial news for bmc ?
'Learning new tricks' daily doesn't have to be technology. There are plenty of other things to do to keep the mind going - for the most part they are called Hobbies - I personally don't want to be a one-trick pony in front of a computer screen all my life. I like the good-old days where if you weren't home, you weren't home and folks had to call back later (ie no answering machines). I'm just that dern old and don't like all these modern toys. Maybe it's just from the fact that I got cut off three times this morning by the same person who was looking at their 'smart-phone' while weaving across lanes on the highway! :) - Original Message - From: Rebecca Boyd boy...@wfu.edu To: arslist@ARSLIST.ORG Sent: Tuesday, May 21, 2013 11:36:36 AM Subject: Re: huh? financial news for bmc ? ** I don’t mind learning new tricks. I like learning new tricks. I just don’t want to have to run away again join a new circus. On Tue, May 21, 2013 at 10:22 AM, pritch pri...@ptd.net wrote: When you get to within 5 years or so of retiring, you certainly want to! We 'old dogs' that are up there and close to leaving the work force are not real interested in learning new tricks. If we need to in order to be 'rewarded' we will, but the rewards are increasingly less interesting. - Original Message - From: Sylvain YVON sylvain.y...@gmail.com To: arslist@ARSLIST.ORG Sent: Tuesday, May 21, 2013 3:33:53 AM Subject: Re: huh? financial news for bmc ? ** I don't know, a developer and even a consultant should try and learn new stuff every day. Maybe at 50 the flame is gone, but we can't rely on a single vendor for our careers on the long term, can we ? On Sun, May 19, 2013 at 9:35 PM, Joe D'Souza jdso...@shyle.net wrote: Unless off course the plan is to cash the cow while it still alive and well with a who cares what happens to it after you get your money kind of an attitude.. I, just like you, am hoping to not have to learn new tricks either for at least as long as another decade. Unless that trick happens to be around the Remedy Developer Studio as that might give Jason, Rod and I, some more material to present at the RUG :) Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Howard Richter Sent: Saturday, May 18, 2013 10:02 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? Dan, What all of my business classes and reading of the Wall Street Journal have taught me is that you need to have the plans in place before you make an offer on a company. So I am sure that they had the plans drawn out of what they will be doing with Remedy and the other pieces of BMC, before they made the first offer. And if Oracle was part of it, they reached out to them as well (either directly or indirectly). I just want Remedy to be around for another 10 or so years, then I can retire and not need to learn something new. Its true what they say you can teach an old dog (or in this case Gator) new tricks. Have a great weekend, hbr -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of arslist Sent: Saturday, May 18, 2013 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? I'll pretend it is Friday: Oracle World is coincidentally the week before WWRUG13. They could announce there and then everyone stays for a second week. From what I read, the initial deal should close just around the time we hold our conference, so unless they are working the selling parts of BMC in the meantime, it is going to be 2014 before any of that happens, or does Bane, I mean Bain, have a track record of making these decisions quickly and before the deals close? Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Pierson, Shawn Sent: May 9, 2013 8:42 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? I'm curious, why would Remedy being sold to SAP or Oracle be a negative thing in your opinion? I think it's big enough that it wouldn't be swallowed up inside of one of their applications (how long has it taken Oracle to combine the eBusiness Suite with PeopleSoft despite the products directly competing?) I can see if support deteriorates, maintenance goes up, or some other unknown odd factor, but it seems to me like it might be an opportunity for Remedy to be implemented in shops that may not have a good ITSM solution but already have installs of SAP, Oracle, or whoever hypothetically buys Remedy. If that's a pessimistic scenario it doesn't seem too bad to me. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Lee Cullom Sent:
Re: Service Request Error
Hi Robert, Error 44699 comes from filter: HPD:INC:Assignment_036_AsgRouting (or another AST filter which you do not care about for this issue) Has the setting to auto create an associated Incident been enabled within SRM (this appears to be the case as it is the Incident form throwing the error)? If so, you need to create an Incident Assignment record for the company/classification or a sub-set thereof. Hope this helps. Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Monday, May 20, 2013 10:04 PM To: arslist@ARSLIST.ORG Subject: Re: Service Request Error ** Damn I thought no one would find out :) Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Monday, May 20, 2013 9:43 PM To: arslist@ARSLIST.ORG Subject: OT: Service Request Error Is that what you do for fun Joe? :) Sent from my iPhone On May 20, 2013, at 9:24 PM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** Just for fun, have you tried creating another similar SR from scratch? Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Robert Heverley Sent: Monday, May 20, 2013 8:59 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Service Request Error ** Hi Roger, I have created 1 rule and still receive the error. Our system has been live for over a year with very minor issues and now we have this one that will not clear. I have rebuilt the template, applied it to the AOT, and updated the PDT with no success when I click on Retry. Thank you. On Mon, May 20, 2013 at 4:50 PM, Roger J rjust2...@aol.commailto:rjust2...@aol.com wrote: ** You need to create at least one SR Auto Assignment rule to insure that the SR is assigned. -Original Message- From: Robert Heverley robert.hever...@gmail.commailto:robert.hever...@gmail.com To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Mon, May 20, 2013 8:45 pm Subject: Service Request Error ** Hello Listers, I have run into a wall while attempting to resolve an error: (44699: , No groups were found using automated routing. You need to manually select a group.;) within Service Request. How do I manually select a group? Any help would be greatly appreciated! Thank you, Robert _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Class Manager Adding Attribute
Thanks Alvin! Do you normally use these settings in prod as well when adding attributes? (And then setting it back?) We do have development cache mode selected but not the other one. I'll try that and see if it works. Thanks! Lisa On May 20, 2013, at 3:05 AM, Alvin Tan alvin...@gmail.com wrote: ** Hi, I came across this problem before in version 7.5. It was frustrating but we managed to find a workaround for this. Before Class Manager, go to your server configuration in Administration Console and enable 'Development Cache Mode' and select 'Cache only Display Server Properties'. You will need to restart the server to apply the changes. Once that is done, open class manager and add in your attribute. If you like to see the progress, turn on the SQL logs. Give it a try and see if it works for you. Don't forget to reset back your configuration once you are done. cheers. On Sat, May 18, 2013 at 3:39 AM, Lisa Kemes lisa.ke...@gmail.com wrote: ** We have AR System 7.6.04 and I added an attribute (50 max length character data type) to the BMC.Core BMC_BaseElement class. I added the attribute to the BMC.AM Namespace. The status goes from Change Pending to Error. I can't find where I can see why it errors. Eventually, the attribute finally appeared in the BMC_BaseElement class and I'm able to put it on the AST:Computer System join form. I went back to the attribute to add an Audit Open of Audit, and I keep getting a status of Error (this time nothing changes). To get it out of the Error status I do a Reset to Previous State Are there any logs I can check to see why this keeps erroring? Thanks! Lisa _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Plugin Fail/Wont load 8.1
Matthew, Include double quotes before the D and at the end of the line Regards Danny On 21 May 2013, at 13:46, Moellmer, Matthew matthew.moell...@53.com wrote: ** Seeing an odd issue wondering if anyone can offer assistance? I have a plugin that will not load. I have verified the path and the file does exist. - I have commented out the original line in ar.cfg and created a new one in case I had a typo, same problem. - I have copied the dll from a working server, same problem */UNKNOWN Plug-In Failed to Load: D:\Program Files\BMC Software\ARSystem\areahub.dll Matthew Moellmer Remedy Applications Development FTB This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Reconciliation Ignoring Changes
Not sure why this is happening, but when there is a change to a CI (let’s say Computer System), the reconciliation does not seem to work when you remove the data from a field. For example, I cleared out the Room field and hit save. I see that the a record is created in the Sandbox (with no room), then the Sandbox record disappears and the BMC.Core:BMC_BaseElement form is not updated. If I were to change the Room from RM37 to RM38 for example, the reconciliation works, but for some reason, it seems to ignore changes when you clear out a field. This happens with all the fields. Has anyone run into this problem before? ARS 7.6.04 ITSM Thanks! Lisa Kemes Remedy Consultant ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Reconciliation Engine Ignoring Changes
Just a little more info on this... Right now we are not really reconciling anything, it’s just on because we will be incorporating ADDM sometime in the future, so basically all it does for now is move changes from BMC.Asset.Sandbox to BMC.Asset. There is only 1 reconciliation job running (continuously) Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Reconciliation Ignoring Changes
Review your Precedence rules. There is a default setting the a NULL entry will be overwritten by an entry with a value. Since it appears that you are making the change through Explorer you may need to do this using the AST form and no reconciliation. -Original Message- From: Lisa Kemes lisa.ke...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Tue, May 21, 2013 1:36 pm Subject: Reconciliation Ignoring Changes ** Not sure why this is happening, but when there is a change to a CI (let’s say Computer System), the reconciliation does not seem to work when you remove the data from a field. For example, I cleared out the Room field and hit save. I see that the a record is created in the Sandbox (with no room), then the Sandbox record disappears and the BMC.Core:BMC_BaseElement form is not updated. If I were to change the Room from RM37 to RM38 for example, the reconciliation works, but for some reason, it seems to ignore changes when you clear out a field. This happens with all the fields. Has anyone run into this problem before? ARS 7.6.04 ITSM Thanks! Lisa Kemes Remedy Consultant _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Plugin Fail/Wont load 8.1
Got past this… it looks like the 7.5 dll was copied over to the 8.1 server. As soon as I replaced it with 8.1 things were fine. Thanks all for the ideas! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Tuesday, May 21, 2013 1:27 PM To: arslist@ARSLIST.ORG Subject: Re: Plugin Fail/Wont load 8.1 ** Matthew, Include double quotes before the D and at the end of the line Regards Danny On 21 May 2013, at 13:46, Moellmer, Matthew matthew.moell...@53.commailto:matthew.moell...@53.com wrote: ** Seeing an odd issue wondering if anyone can offer assistance? I have a plugin that will not load. I have verified the path and the file does exist. - I have commented out the original line in ar.cfg and created a new one in case I had a typo, same problem. - I have copied the dll from a working server, same problem */UNKNOWN Plug-In Failed to Load: D:\Program Files\BMC Software\ARSystem\areahub.dll Matthew Moellmer Remedy Applications Development FTB This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: huh? financial news for bmc ?
Heh. I only just passed that marker on the road and plan to be working for many more years. I know the flame changes in nature, but if it goes out I'm in trouble. 8) Depending on one vendor for more than three or four years is folly. I'm constantly impressed the Remedy product line has lasted as long as it has, but it has changed a lot over the years. To keep working in this niche, my 'flame' has already changed a number of times. While I hope it continues, I try to make sure I have reserve options. Someone is going to have to teach the process after it all goes into the cloud, right? While I'm sure the vendor will try to milk that need, there is nothing quite like a friendly face on site who isn't motivated to up-sell. -al -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sylvain YVON Sent: Tuesday, May 21, 2013 12:34 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? ** I don't know, a developer and even a consultant should try and learn new stuff every day. Maybe at 50 the flame is gone, but we can't rely on a single vendor for our careers on the long term, can we ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
Re: Parsing problem
Praveen, Couldn't you just use the same idea SUBSTR($Subject$, STRSTR($Subject$, =) + 1) This results in the string of everything past the equal sign. Then wrap that in LTRIM and RTRIM to trim spaces LTRIM(RTRIM(SUBSTR($Subject$, STRSTR($Subject$, =) + 1))) Note, this takes advantage of the fact that SUBSTR with no third parameter means to go to the end of the original string. Does this get you what you need? Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Praveen Tiwari Sent: Tuesday, May 21, 2013 4:49 AM To: arslist@ARSLIST.ORG Subject: Parsing problem Hi List, I have a small request where i want to parse the following from below input line: Subject: 1946766 update Ticket Priority = Urgent I am able to parse the ticket number 1946766 from above by below function: SUBSTR($Subject$, STRSTR($Subject$, [) + 1, STRSTR($Subject$, [) + 15) Now i want to get value Urgent in any temporary field. if its written like above Can some body help on this. Thanks Regards Praveen ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: huh? financial news for bmc ?
My hair is not gray! What you see is the sunlight reflecting off the natural highlights in my hair. Even indoors. I have passed many mile markers. If you can't stay flexible, then the race gets harder. Everyone needs different tools. More important is recognizing when to use them. How many of you own only one screwdriver? Jim Manara jim.man...@thecambiaregroup.com 480-273-0934 Growth is Change, Change is Cambiare! Heh. I only just passed that marker on the road and plan to be working for many more years. I know the flame changes in nature, but if it goes out I'm in trouble. 8) Depending on one vendor for more than three or four years is folly. I'm constantly impressed the Remedy product line has lasted as long as it has, but it has changed a lot over the years. To keep working in this niche, my 'flame' has already changed a number of times. While I hope it continues, I try to make sure I have reserve options. Someone is going to have to teach the process after it all goes into the cloud, right? While I'm sure the vendor will try to milk that need, there is nothing quite like a friendly face on site who isn't motivated to up-sell. -al -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sylvain YVON Sent: Tuesday, May 21, 2013 12:34 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? ** I don't know, a developer and even a consultant should try and learn new stuff every day. Maybe at 50 the flame is gone, but we can't rely on a single vendor for our careers on the long term, can we ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Reconciliation Engine Ignoring Changes
Try actually replacing the value with $NULL$ and saving the record. The absence of data is not necessarily “null” and the precedence rules usually default to some value over none at all. .: Mike T :. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Kemes Sent: Tuesday, May 21, 2013 12:39 PM To: arslist@ARSLIST.ORG Subject: Reconciliation Engine Ignoring Changes ** Just a little more info on this... Right now we are not really reconciling anything, it’s just on because we will be incorporating ADDM sometime in the future, so basically all it does for now is move changes from BMC.Asset.Sandbox to BMC.Asset. There is only 1 reconciliation job running (continuously) Thanks! _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SRM 7.6 Advanced Interface Forms
Hi, Not sure where you read that, but it is still the practise to copy an existing form and relate the existing workflow to your new form. _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: 21 May 2013 14:11 To: arslist@ARSLIST.ORG Subject: SRM 7.6 Advanced Interface Forms ** Good morning, I'm working on my first AIF in several years, and in looking at the documentation it appears that the strategy has shifted in how they are to be built. In the past, we were told to use shared workflow and add the new AIF to all the existing active links and filters. In looking at the 7.6 documentation, it says not to do that, but rather to make copies of the workflow. If this is correct, is there an easy way to do this in bulk? The only thing I can think of is manually exporting .DEF files and editing them, which BMC seem to not want us to do. I'm also not going to waste my time manually copying 85 pieces of workflow one at a time. Is there a better way to do this that I'm missing? I'm trying the editing of the def file at the moment but I know that can be a hassle too, just much less of one than doing a one at a time copy. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SRM 7.6 Advanced Interface Forms
In the Student Guide for BMC Service Request Management 7.6: Administering and Configuring on Page A - 28 it says: Open BMC Developer Studio and copy the Active Links, Active Link Guides, and Filters from the SRS:AdvancedInterface_WithBackendMapping form to your new form. Make copies of the workflow that was on the original form. Of course there are several other mistakes in the manual about how to create an AIF including references to functionality absent in Developer Studio that was in the Administrator Tool. I hadn't reviewed the BMC documentation because I thought that the class my employer paid a lot of money for (which doesn't even cover AIF, other than mentioning that it is discussed in Appendix A) would be of better quality than the documentation we get included with our support contract. Apparently I thought wrong. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Tuesday, May 21, 2013 3:23 PM To: arslist@ARSLIST.ORG Subject: Re: SRM 7.6 Advanced Interface Forms ** Hi, Not sure where you read that, but it is still the practise to copy an existing form and relate the existing workflow to your new form. Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: 21 May 2013 14:11 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: SRM 7.6 Advanced Interface Forms ** Good morning, I'm working on my first AIF in several years, and in looking at the documentation it appears that the strategy has shifted in how they are to be built. In the past, we were told to use shared workflow and add the new AIF to all the existing active links and filters. In looking at the 7.6 documentation, it says not to do that, but rather to make copies of the workflow. If this is correct, is there an easy way to do this in bulk? The only thing I can think of is manually exporting .DEF files and editing them, which BMC seem to not want us to do. I'm also not going to waste my time manually copying 85 pieces of workflow one at a time. Is there a better way to do this that I'm missing? I'm trying the editing of the def file at the moment but I know that can be a hassle too, just much less of one than doing a one at a time copy. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
OT: Dilbert RE: huh? financial news for bmc ?
Speaking of rewards these days! - Dilbert on Sunday was classic! http://dilbert.com/fast/2013-05-19/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Tuesday, May 21, 2013 7:23 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? When you get to within 5 years or so of retiring, you certainly want to! We 'old dogs' that are up there and close to leaving the work force are not real interested in learning new tricks. If we need to in order to be 'rewarded' we will, but the rewards are increasingly less interesting. - Original Message - From: Sylvain YVON sylvain.y...@gmail.com To: arslist@ARSLIST.ORG Sent: Tuesday, May 21, 2013 3:33:53 AM Subject: Re: huh? financial news for bmc ? ** I don't know, a developer and even a consultant should try and learn new stuff every day. Maybe at 50 the flame is gone, but we can't rely on a single vendor for our careers on the long term, can we ? On Sun, May 19, 2013 at 9:35 PM, Joe D'Souza jdso...@shyle.net wrote: Unless off course the plan is to cash the cow while it still alive and well with a who cares what happens to it after you get your money kind of an attitude.. I, just like you, am hoping to not have to learn new tricks either for at least as long as another decade. Unless that trick happens to be around the Remedy Developer Studio as that might give Jason, Rod and I, some more material to present at the RUG :) Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Howard Richter Sent: Saturday, May 18, 2013 10:02 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? Dan, What all of my business classes and reading of the Wall Street Journal have taught me is that you need to have the plans in place before you make an offer on a company. So I am sure that they had the plans drawn out of what they will be doing with Remedy and the other pieces of BMC, before they made the first offer. And if Oracle was part of it, they reached out to them as well (either directly or indirectly). I just want Remedy to be around for another 10 or so years, then I can retire and not need to learn something new. Its true what they say you can teach an old dog (or in this case Gator) new tricks. Have a great weekend, hbr -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of arslist Sent: Saturday, May 18, 2013 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? I'll pretend it is Friday: Oracle World is coincidentally the week before WWRUG13. They could announce there and then everyone stays for a second week. From what I read, the initial deal should close just around the time we hold our conference, so unless they are working the selling parts of BMC in the meantime, it is going to be 2014 before any of that happens, or does Bane, I mean Bain, have a track record of making these decisions quickly and before the deals close? Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Pierson, Shawn Sent: May 9, 2013 8:42 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? I'm curious, why would Remedy being sold to SAP or Oracle be a negative thing in your opinion? I think it's big enough that it wouldn't be swallowed up inside of one of their applications (how long has it taken Oracle to combine the eBusiness Suite with PeopleSoft despite the products directly competing?) I can see if support deteriorates, maintenance goes up, or some other unknown odd factor, but it seems to me like it might be an opportunity for Remedy to be implemented in shops that may not have a good ITSM solution but already have installs of SAP, Oracle, or whoever hypothetically buys Remedy. If that's a pessimistic scenario it doesn't seem too bad to me. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Lee Cullom Sent: Thursday, May 09, 2013 6:07 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? Since it's incredibly fun to speculate on this situation, I'll offer up: - Bain will look at the profitability of the various pieces/business units - Mainframe, Service Management, etc... - They'll tear out the ugly pieces and get them in the hands of someone who can use them (Elliot's involvement indicates that Compuware might be involved) - They'll take the profitable pieces and put probably keep them with the newly private BMC that needs to invest in ESM. So, I'm thinking... Patrol and it's ilk will end up with Compuware since it will give them a larger stack of
Re: Dilbert RE: huh? financial news for bmc ?
I've got a little award on my desk from a previous employer that says Something to Believe In along with a date on it. They wanted us to believe they would still be in business on that date. Instead, within three years they were bought by First Union Bank who merged later with Wachovia. If you know which banks suffered during the financial meltdown and how their issues were resolved you might understand why I keep this award as a reminder to think for myself. 8) No matter what happens to the companies and product lines we support, always beware of marketing hype. Some of it is too positive and some is too negative. We will see how this works out anyway. This cartoon goes into my folder of 'appreciation' awards, but I think cash-value is expecting too much. I just want the stories I need for my resume, future job interviews, and other sales pitches. I already know how to turn the stories into cash. 8) -al -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brock, Anne Sent: Tuesday, May 21, 2013 1:59 PM To: arslist@ARSLIST.ORG Subject: OT: Dilbert RE: huh? financial news for bmc ? Speaking of rewards these days! - Dilbert on Sunday was classic! http://dilbert.com/fast/2013-05-19/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
Re: Dilbert RE: huh? financial news for bmc ?
Al, That's funny. A long time ago, I worked for a large company. They re-organized the sales territories and I was given some new accounts. I visited them with the old sales rep, and at one, the manager took my card, turned it over, and started to write on it. I asked him what he was writing. He said: Today's date. I want to see how long you're going to be with the company. I was gone within a couple of months. Stan w. 310-230-1722. c. 310-428-5748. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Differ, Alfred W CTR PHD NSWC, 210 Sent: Tuesday, May 21, 2013 2:12 PM To: arslist@ARSLIST.ORG Subject: Re: Dilbert RE: huh? financial news for bmc ? I've got a little award on my desk from a previous employer that says Something to Believe In along with a date on it. They wanted us to believe they would still be in business on that date. Instead, within three years they were bought by First Union Bank who merged later with Wachovia. If you know which banks suffered during the financial meltdown and how their issues were resolved you might understand why I keep this award as a reminder to think for myself. 8) No matter what happens to the companies and product lines we support, always beware of marketing hype. Some of it is too positive and some is too negative. We will see how this works out anyway. This cartoon goes into my folder of 'appreciation' awards, but I think cash-value is expecting too much. I just want the stories I need for my resume, future job interviews, and other sales pitches. I already know how to turn the stories into cash. 8) -al -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brock, Anne Sent: Tuesday, May 21, 2013 1:59 PM To: arslist@ARSLIST.ORG Subject: OT: Dilbert RE: huh? financial news for bmc ? Speaking of rewards these days! - Dilbert on Sunday was classic! http://dilbert.com/fast/2013-05-19/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: huh? financial news for bmc ?
I earned my grey hair (and my senior discounts). I'm proud of it. And, as I told my 'baby' on his milestone birthday yesterday, I'm aiming for the time when I can ride into the sunset. AND... I agree with the screwdriver analogy. I never stop at only drinking one. - Original Message - From: Jim Manara jim.man...@thecambiaregroup.com To: arslist@ARSLIST.ORG Sent: Tuesday, May 21, 2013 3:43:59 PM Subject: Re: huh? financial news for bmc ? My hair is not gray! What you see is the sunlight reflecting off the natural highlights in my hair. Even indoors. I have passed many mile markers. If you can't stay flexible, then the race gets harder. Everyone needs different tools. More important is recognizing when to use them. How many of you own only one screwdriver? Jim Manara jim.man...@thecambiaregroup.com 480-273-0934 Growth is Change, Change is Cambiare! Heh. I only just passed that marker on the road and plan to be working for many more years. I know the flame changes in nature, but if it goes out I'm in trouble. 8) Depending on one vendor for more than three or four years is folly. I'm constantly impressed the Remedy product line has lasted as long as it has, but it has changed a lot over the years. To keep working in this niche, my 'flame' has already changed a number of times. While I hope it continues, I try to make sure I have reserve options. Someone is going to have to teach the process after it all goes into the cloud, right? While I'm sure the vendor will try to milk that need, there is nothing quite like a friendly face on site who isn't motivated to up-sell. -al -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sylvain YVON Sent: Tuesday, May 21, 2013 12:34 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? ** I don't know, a developer and even a consultant should try and learn new stuff every day. Maybe at 50 the flame is gone, but we can't rely on a single vendor for our careers on the long term, can we ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SRM 7.6 Advanced Interface Forms
Hi, You are correct in that the course material does mention this as: Make copies of the workflow that was on the original form. By copying this workflow, you retain your copy during upgrades. You only need to perform this step one time for each Advanced Interface type form you are copying. You then use this copied workflow to add any additional AIF's that you build. This is recommended in a ROD environment. However, the Guides list the following: To avoid migration issues, do not copy and rename the workflow that is attached to the included advanced interface forms. I do however mention to students to use the advice in the guides when I teach this course, as it is easy to miss key workflow when performing a copy. The easiest way to do a copy is to use a Packing List against the form in question to see the related workflow. There have been times during a migration when I have missed specific workflow in the .def file using Packing Lists, and the quick and dirty solution was to export the OOB AIF and related workflow, and import into the system (saved hours of work going through what was missed). Making a copy of the workflow takes longer to identify the missing parts when doing a migration, but it does preserve the original if it is ever updated during an upgrade. Both ways are valid, but I prefer the association to the original workflow as opposed to a copy due to the above situation previously encountered. _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: 21 May 2013 21:33 To: arslist@ARSLIST.ORG Subject: Re: SRM 7.6 Advanced Interface Forms ** In the Student Guide for BMC Service Request Management 7.6: Administering and Configuring on Page A - 28 it says: Open BMC Developer Studio and copy the Active Links, Active Link Guides, and Filters from the SRS:AdvancedInterface_WithBackendMapping form to your new form. Make copies of the workflow that was on the original form. Of course there are several other mistakes in the manual about how to create an AIF including references to functionality absent in Developer Studio that was in the Administrator Tool. I hadn't reviewed the BMC documentation because I thought that the class my employer paid a lot of money for (which doesn't even cover AIF, other than mentioning that it is discussed in Appendix A) would be of better quality than the documentation we get included with our support contract. Apparently I thought wrong. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Tuesday, May 21, 2013 3:23 PM To: arslist@ARSLIST.ORG Subject: Re: SRM 7.6 Advanced Interface Forms ** Hi, Not sure where you read that, but it is still the practise to copy an existing form and relate the existing workflow to your new form. _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: 21 May 2013 14:11 To: arslist@ARSLIST.ORG Subject: SRM 7.6 Advanced Interface Forms ** Good morning, I'm working on my first AIF in several years, and in looking at the documentation it appears that the strategy has shifted in how they are to be built. In the past, we were told to use shared workflow and add the new AIF to all the existing active links and filters. In looking at the 7.6 documentation, it says not to do that, but rather to make copies of the workflow. If this is correct, is there an easy way to do this in bulk? The only thing I can think of is manually exporting .DEF files and editing them, which BMC seem to not want us to do. I'm also not going to waste my time manually copying 85 pieces of workflow one at a time. Is there a better way to do this that I'm missing? I'm trying the editing of the def file at the moment but I know that can be a hassle too, just much less of one than doing a one at a time copy. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SRM 7.6 Advanced Interface Forms
Do you guys mind if I grab this email thread to be used in Kinetic Request sales :) -John On Tue, May 21, 2013 at 4:35 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi, You are correct in that the course material does mention this as: ** ** Make copies of the workflow that was on the original form. By copying this workflow, you retain your copy during upgrades. You only need to perform this step one time for each Advanced Interface type form you are copying. ** ** You then use this copied workflow to add any additional AIF's that you build. This is recommended in a ROD environment. ** ** However, the Guides list the following: ** ** To avoid migration issues, do *not *copy and rename the workflow that is attached to the included advanced interface forms. ** ** I do however mention to students to use the advice in the guides when I teach this course, as it is easy to miss key workflow when performing a copy. The easiest way to do a copy is to use a Packing List against the form in question to see the related workflow. ** ** There have been times during a migration when I have missed specific workflow in the .def file using Packing Lists, and the quick and dirty solution was to export the OOB AIF and related workflow, and import into the system (saved hours of work going through what was missed). ** ** Making a copy of the workflow takes longer to identify the missing parts when doing a migration, but it does preserve the original if it is ever updated during an upgrade. ** ** Both ways are valid, but I prefer the association to the original workflow as opposed to a copy due to the above situation previously encountered.*** * -- Kind Regards, *Carl Wilson* http://www.missingpiecessoftware.com/ ** ** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Pierson, Shawn *Sent:* 21 May 2013 21:33 *To:* arslist@ARSLIST.ORG *Subject:* Re: SRM 7.6 Advanced Interface Forms ** ** ** In the Student Guide for BMC Service Request Management 7.6: Administering and Configuring on Page A – 28 it says: ** ** “Open BMC Developer Studio and copy the Active Links, Active Link Guides, and Filters from the SRS:AdvancedInterface_WithBackendMapping form to your new form. Make copies of the workflow that was on the original form.” ** ** Of course there are several other mistakes in the manual about how to create an AIF including references to functionality absent in Developer Studio that was in the Administrator Tool. I hadn’t reviewed the BMC documentation because I thought that the class my employer paid a lot of money for (which doesn’t even cover AIF, other than mentioning that it is discussed in Appendix A) would be of better quality than the documentation we get included with our support contract. Apparently I thought wrong.*** * ** ** Thanks, * * *Shawn Pierson * Remedy Developer | Energy Transfer ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Carl Wilson *Sent:* Tuesday, May 21, 2013 3:23 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: SRM 7.6 Advanced Interface Forms ** ** ** Hi, Not sure where you read that, but it is still the practise to copy an existing form and relate the existing workflow to your new form. ** ** -- Kind Regards, *Carl Wilson* http://www.missingpiecessoftware.com/ ** ** *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Pierson, Shawn *Sent:* 21 May 2013 14:11 *To:* arslist@ARSLIST.ORG *Subject:* SRM 7.6 Advanced Interface Forms ** ** ** Good morning, ** ** I’m working on my first AIF in several years, and in looking at the documentation it appears that the strategy has shifted in how they are to be built. In the past, we were told to use shared workflow and add the new AIF to all the existing active links and filters. In looking at the 7.6 documentation, it says not to do that, but rather to make copies of the workflow. ** ** If this is correct, is there an easy way to do this in bulk? The only thing I can think of is manually exporting .DEF files and editing them, which BMC seem to not want us to do. I’m also not going to waste my time manually copying 85 pieces of workflow one at a time. Is there a better way to do this that I’m missing? I’m trying the editing of the def file at the moment but I know that can be a hassle too, just much less of one than doing a one at a time copy. ** ** Thanks, * * *Shawn Pierson * Remedy Developer | Energy Transfer ** ** Private and
Re: OT - OKLAHOMA
I'm alive and kicking. I was in Moore at the time, very sad. Lots of damage and lives lost. I walked over after the tornado and helped search for survivors among the rubble at an elementary school and surrounding neighborhood. Nate. Nathan Aker ITSM Solution Architect McAfee, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Monday, May 20, 2013 8:18 PM To: arslist@ARSLIST.ORG Subject: Re: OT - OKLAHOMA Hi Claire Those that were in the area of the Tornado are the least likely to be able to tell us how they are doing, they will still be busy. Kelly appears to be on line, my guess would be she is ok and knowing her if anything happened in her area Kelly is busy helping others. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: May 20, 2013 6:46 PM To: arslist@ARSLIST.ORG Subject: OT - OKLAHOMA Kelly Deaver are you still in OK? Are you ok? Anyone if you are in the area of the tornado, check in please!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT - OKLAHOMA
Very happy to hear you're ok Nate. Kind regards, David David Frankfater Column Technical Services Direct 630-541-2027 Cell 630-664-5800 Fax 630-271-1487 dfrankfa...@columnit.com www.columnit.com www.columntech.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker Sent: Tuesday, May 21, 2013 4:55 PM To: arslist@ARSLIST.ORG Subject: Re: OT - OKLAHOMA I'm alive and kicking. I was in Moore at the time, very sad. Lots of damage and lives lost. I walked over after the tornado and helped search for survivors among the rubble at an elementary school and surrounding neighborhood. Nate. Nathan Aker ITSM Solution Architect McAfee, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Monday, May 20, 2013 8:18 PM To: arslist@ARSLIST.ORG Subject: Re: OT - OKLAHOMA Hi Claire Those that were in the area of the Tornado are the least likely to be able to tell us how they are doing, they will still be busy. Kelly appears to be on line, my guess would be she is ok and knowing her if anything happened in her area Kelly is busy helping others. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: May 20, 2013 6:46 PM To: arslist@ARSLIST.ORG Subject: OT - OKLAHOMA Kelly Deaver are you still in OK? Are you ok? Anyone if you are in the area of the tornado, check in please!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] Re: OT - OKLAHOMA
I second that, Nate - glad to hear you're okay and were able to help out. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frankfater, David Sent: Tuesday, May 21, 2013 4:04 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: OT - OKLAHOMA Very happy to hear you're ok Nate. Kind regards, David David Frankfater Column Technical Services Direct 630-541-2027 Cell 630-664-5800 Fax 630-271-1487 dfrankfa...@columnit.com www.columnit.com www.columntech.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker Sent: Tuesday, May 21, 2013 4:55 PM To: arslist@ARSLIST.ORG Subject: Re: OT - OKLAHOMA I'm alive and kicking. I was in Moore at the time, very sad. Lots of damage and lives lost. I walked over after the tornado and helped search for survivors among the rubble at an elementary school and surrounding neighborhood. Nate. Nathan Aker ITSM Solution Architect McAfee, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Monday, May 20, 2013 8:18 PM To: arslist@ARSLIST.ORG Subject: Re: OT - OKLAHOMA Hi Claire Those that were in the area of the Tornado are the least likely to be able to tell us how they are doing, they will still be busy. Kelly appears to be on line, my guess would be she is ok and knowing her if anything happened in her area Kelly is busy helping others. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: May 20, 2013 6:46 PM To: arslist@ARSLIST.ORG Subject: OT - OKLAHOMA Kelly Deaver are you still in OK? Are you ok? Anyone if you are in the area of the tornado, check in please!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] Re: OT - OKLAHOMA
I too am glad to hear you're OK and Commend you for your actions in helping with the search and rescue. - Original Message - From: Natalie K Stroud nkst...@sandia.gov To: arslist@ARSLIST.ORG Sent: Tuesday, May 21, 2013 6:11:39 PM Subject: Re: [EXTERNAL] Re: OT - OKLAHOMA I second that, Nate - glad to hear you're okay and were able to help out. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frankfater, David Sent: Tuesday, May 21, 2013 4:04 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: OT - OKLAHOMA Very happy to hear you're ok Nate. Kind regards, David David Frankfater Column Technical Services Direct 630-541-2027 Cell 630-664-5800 Fax 630-271-1487 dfrankfa...@columnit.com www.columnit.com www.columntech.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker Sent: Tuesday, May 21, 2013 4:55 PM To: arslist@ARSLIST.ORG Subject: Re: OT - OKLAHOMA I'm alive and kicking. I was in Moore at the time, very sad. Lots of damage and lives lost. I walked over after the tornado and helped search for survivors among the rubble at an elementary school and surrounding neighborhood. Nate. Nathan Aker ITSM Solution Architect McAfee, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Monday, May 20, 2013 8:18 PM To: arslist@ARSLIST.ORG Subject: Re: OT - OKLAHOMA Hi Claire Those that were in the area of the Tornado are the least likely to be able to tell us how they are doing, they will still be busy. Kelly appears to be on line, my guess would be she is ok and knowing her if anything happened in her area Kelly is busy helping others. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: May 20, 2013 6:46 PM To: arslist@ARSLIST.ORG Subject: OT - OKLAHOMA Kelly Deaver are you still in OK? Are you ok? Anyone if you are in the area of the tornado, check in please!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] Re: OT - OKLAHOMA
I would say 'Especially for someone of his advanced age'...but I don't know Nathan, and I have NO clue how old he is :D On Tue, May 21, 2013 at 4:16 PM, pritch pri...@ptd.net wrote: I too am glad to hear you're OK and Commend you for your actions in helping with the search and rescue. - Original Message - From: Natalie K Stroud nkst...@sandia.gov To: arslist@ARSLIST.ORG Sent: Tuesday, May 21, 2013 6:11:39 PM Subject: Re: [EXTERNAL] Re: OT - OKLAHOMA I second that, Nate - glad to hear you're okay and were able to help out. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Frankfater, David Sent: Tuesday, May 21, 2013 4:04 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: OT - OKLAHOMA Very happy to hear you're ok Nate. Kind regards, David David Frankfater Column Technical Services Direct 630-541-2027 Cell 630-664-5800 Fax 630-271-1487 dfrankfa...@columnit.com www.columnit.com www.columntech.com -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Nathan Aker Sent: Tuesday, May 21, 2013 4:55 PM To: arslist@ARSLIST.ORG Subject: Re: OT - OKLAHOMA I'm alive and kicking. I was in Moore at the time, very sad. Lots of damage and lives lost. I walked over after the tornado and helped search for survivors among the rubble at an elementary school and surrounding neighborhood. Nate. Nathan Aker ITSM Solution Architect McAfee, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Monday, May 20, 2013 8:18 PM To: arslist@ARSLIST.ORG Subject: Re: OT - OKLAHOMA Hi Claire Those that were in the area of the Tornado are the least likely to be able to tell us how they are doing, they will still be busy. Kelly appears to be on line, my guess would be she is ok and knowing her if anything happened in her area Kelly is busy helping others. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: May 20, 2013 6:46 PM To: arslist@ARSLIST.ORG Subject: OT - OKLAHOMA Kelly Deaver are you still in OK? Are you ok? Anyone if you are in the area of the tornado, check in please!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARS 8.1 archiving-Both the source form and the archive or audit form...(8994)
That did it, thanks! rp On 5/20/2013 11:55 PM, Girish Gupta wrote: Try the following: 1. As per documentation, to enable auditing or archiving for an overlaid form of a deployable application in which base form was not audited or archived, you must first create an overlay of the application. In this case if HPD:Help Desk is overlaid, ensure that the Incident Management Application is also overlaid. 2. Normally, the archieve form will be part of the deployable application automatically. I have seen cases when importing a form to a different machine causes it to loose the deployable relationship. If this is the case, you might want to add the Archival form to deployable applicable ( overlaid one if HPD:Help Desk was overlaid). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT - OKLAHOMA
Nate, Glad to hear you're ok. My family's prayers are with you and all that are suffering. Howard -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker Sent: Tuesday, May 21, 2013 5:55 PM To: arslist@ARSLIST.ORG Subject: Re: OT - OKLAHOMA I'm alive and kicking. I was in Moore at the time, very sad. Lots of damage and lives lost. I walked over after the tornado and helped search for survivors among the rubble at an elementary school and surrounding neighborhood. Nate. Nathan Aker ITSM Solution Architect McAfee, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Monday, May 20, 2013 8:18 PM To: arslist@ARSLIST.ORG Subject: Re: OT - OKLAHOMA Hi Claire Those that were in the area of the Tornado are the least likely to be able to tell us how they are doing, they will still be busy. Kelly appears to be on line, my guess would be she is ok and knowing her if anything happened in her area Kelly is busy helping others. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: May 20, 2013 6:46 PM To: arslist@ARSLIST.ORG Subject: OT - OKLAHOMA Kelly Deaver are you still in OK? Are you ok? Anyone if you are in the area of the tornado, check in please!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Esclation to update all of my people records
Good evening all, As I get older I forget the simple things. I created a filter to update a hidden field on the people form with a combination of company/department/organization, for a license tracker I am evaluating. Well I thought (again old age) that if I did a modify all from the user tool the filter would fire. I forgot that filters don't fire when using a modify all from the user tool. So I need to ask, what is the easiest escalation that I can create to update all of my enabled user records? An old man thanks you, Howard Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = mailto:hrich...@richter-home.net hrich...@richter-home.net Linkedin profile http://www.linkedin.com/in/hbr4270 http://www.linkedin.com/in/hbr4270 Please consider the environment before printing this message ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: huh? financial news for bmc ?
At the end of the day, Remedy will be in use by many. It will take us older (and better looking) men and women, to teach the young whippersnappers how to work on this wonderful thing we call Remedy. Now time for my nap. hbr -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Tuesday, May 21, 2013 5:18 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? I earned my grey hair (and my senior discounts). I'm proud of it. And, as I told my 'baby' on his milestone birthday yesterday, I'm aiming for the time when I can ride into the sunset. AND... I agree with the screwdriver analogy. I never stop at only drinking one. - Original Message - From: Jim Manara jim.man...@thecambiaregroup.com To: arslist@ARSLIST.ORG Sent: Tuesday, May 21, 2013 3:43:59 PM Subject: Re: huh? financial news for bmc ? My hair is not gray! What you see is the sunlight reflecting off the natural highlights in my hair. Even indoors. I have passed many mile markers. If you can't stay flexible, then the race gets harder. Everyone needs different tools. More important is recognizing when to use them. How many of you own only one screwdriver? Jim Manara jim.man...@thecambiaregroup.com 480-273-0934 Growth is Change, Change is Cambiare! Heh. I only just passed that marker on the road and plan to be working for many more years. I know the flame changes in nature, but if it goes out I'm in trouble. 8) Depending on one vendor for more than three or four years is folly. I'm constantly impressed the Remedy product line has lasted as long as it has, but it has changed a lot over the years. To keep working in this niche, my 'flame' has already changed a number of times. While I hope it continues, I try to make sure I have reserve options. Someone is going to have to teach the process after it all goes into the cloud, right? While I'm sure the vendor will try to milk that need, there is nothing quite like a friendly face on site who isn't motivated to up-sell. -al -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sylvain YVON Sent: Tuesday, May 21, 2013 12:34 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? ** I don't know, a developer and even a consultant should try and learn new stuff every day. Maybe at 50 the flame is gone, but we can't rely on a single vendor for our careers on the long term, can we ? __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Escalation to update all of my people records
If memory serves . 1. Unhide (reveal?) the field 2. Use a Mod-All to set it to a trigger value (i.e. Trigger) 3. Use an escalation that runs if YourField = Trigger than set YourField to company/department/organization Even if you forget to turn off the escalation, it will calculate each record only once HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Tuesday, May 21, 2013 5:21 PM To: arslist@ARSLIST.ORG Subject: Esclation to update all of my people records ** Good evening all, As I get older I forget the simple things. I created a filter to update a hidden field on the people form with a combination of company/department/organization, for a license tracker I am evaluating. Well I thought (again old age) that if I did a modify all from the user tool the filter would fire. I forgot that filters don't fire when using a modify all from the user tool. So I need to ask, what is the easiest escalation that I can create to update all of my enabled user records? An old man thanks you, Howard Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hrich...@richter-home.net Linkedin profile http://www.linkedin.com/in/hbr4270 Please consider the environment before printing this message _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Escalation to update all of my people records
Sounds like something to try. Thanks, Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joel Sender Sent: Tuesday, May 21, 2013 9:26 PM To: arslist@ARSLIST.ORG Subject: Re: Escalation to update all of my people records ** If memory serves . 1. Unhide (reveal?) the field 2. Use a Mod-All to set it to a trigger value (i.e. Trigger) 3. Use an escalation that runs if YourField = Trigger than set YourField to company/department/organization Even if you forget to turn off the escalation, it will calculate each record only once HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Tuesday, May 21, 2013 5:21 PM To: arslist@ARSLIST.ORG Subject: Esclation to update all of my people records ** Good evening all, As I get older I forget the simple things. I created a filter to update a hidden field on the people form with a combination of company/department/organization, for a license tracker I am evaluating. Well I thought (again old age) that if I did a modify all from the user tool the filter would fire. I forgot that filters don't fire when using a modify all from the user tool. So I need to ask, what is the easiest escalation that I can create to update all of my enabled user records? An old man thanks you, Howard Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hrich...@richter-home.net Linkedin profile http://www.linkedin.com/in/hbr4270 Please consider the environment before printing this message _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Class Manager Adding Attribute
Yes we have applied the same steps pre post in Production everytime we add attributes to base element. Not when we add attributes to AST forms though, somehow we could get away with it without making those config changes. hope it helps cheers, On Wed, May 22, 2013 at 3:17 AM, Lisa Kemes lisa.ke...@gmail.com wrote: ** Thanks Alvin! Do you normally use these settings in prod as well when adding attributes? (And then setting it back?) We do have development cache mode selected but not the other one. I'll try that and see if it works. Thanks! Lisa On May 20, 2013, at 3:05 AM, Alvin Tan alvin...@gmail.com wrote: ** Hi, I came across this problem before in version 7.5. It was frustrating but we managed to find a workaround for this. Before Class Manager, go to your server configuration in Administration Console and enable 'Development Cache Mode' and select 'Cache only Display Server Properties'. You will need to restart the server to apply the changes. Once that is done, open class manager and add in your attribute. If you like to see the progress, turn on the SQL logs. Give it a try and see if it works for you. Don't forget to reset back your configuration once you are done. cheers. On Sat, May 18, 2013 at 3:39 AM, Lisa Kemes lisa.ke...@gmail.com wrote: ** We have AR System 7.6.04 and I added an attribute (50 max length character data type) to the BMC.Core BMC_BaseElement class. I added the attribute to the BMC.AM Namespace. The status goes from Change Pending to Error. I can't find where I can see why it errors. Eventually, the attribute finally appeared in the BMC_BaseElement class and I'm able to put it on the AST:Computer System join form. I went back to the attribute to add an Audit Open of Audit, and I keep getting a status of Error (this time nothing changes). To get it out of the Error status I do a Reset to Previous State Are there any logs I can check to see why this keeps erroring? Thanks! Lisa _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Esclation to update all of my people records
If you are doing this in bulk, maybe a simple staging form will do and create filter to push the values into the fields in question and then your filter should fire. On May 21, 2013 7:22 PM, Howard Richter hbr4...@gmail.com wrote: ** Good evening all, ** ** As I get older I forget the simple things. ** ** I created a filter to update a hidden field on the people form with a combination of company/department/organization, for a license tracker I am evaluating. ** ** Well I thought (again old age) that if I did a modify all from the user tool the filter would fire. I forgot that filters don’t fire when using a modify all from the user tool. ** ** So I need to ask, what is the easiest escalation that I can create to update all of my enabled user records? ** ** An old man thanks you, ** ** Howard ** ** Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hrich...@richter-home.net Linkedin profile http://www.linkedin.com/in/hbr4270 Please consider the environment before printing this message ** ** ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: huh? financial news for bmc ?
That is not a bad point.However, folks should also consider the big picture. Just think about what are you doing for discovery and run book automation? Monitoring? One big caution is that some alternate ITSM providers are just checking a box as far as saying we have that. Pull the covers and then LOL. Guess what, you are *required* to customize their Out-of-the-Box and nothing comes for free (even for a basic implementation). Still if you are all about custom (and on this list) then you already realize the inherent power of AR System Powered Apps has not been recently high-lighted. Remember the Remedy Your Business, Your Way slogan if that rings a bell? Cheers, Joshua Schuller ph: 1.347.220.5979 On Tue, May 21, 2013 at 3:43 PM, Jim Manara jim.man...@thecambiaregroup.com wrote: My hair is not gray! What you see is the sunlight reflecting off the natural highlights in my hair. Even indoors. I have passed many mile markers. If you can't stay flexible, then the race gets harder. Everyone needs different tools. More important is recognizing when to use them. How many of you own only one screwdriver? Jim Manara jim.man...@thecambiaregroup.com 480-273-0934 Growth is Change, Change is Cambiare! Heh. I only just passed that marker on the road and plan to be working for many more years. I know the flame changes in nature, but if it goes out I'm in trouble. 8) Depending on one vendor for more than three or four years is folly. I'm constantly impressed the Remedy product line has lasted as long as it has, but it has changed a lot over the years. To keep working in this niche, my 'flame' has already changed a number of times. While I hope it continues, I try to make sure I have reserve options. Someone is going to have to teach the process after it all goes into the cloud, right? While I'm sure the vendor will try to milk that need, there is nothing quite like a friendly face on site who isn't motivated to up-sell. -al -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sylvain YVON Sent: Tuesday, May 21, 2013 12:34 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? ** I don't know, a developer and even a consultant should try and learn new stuff every day. Maybe at 50 the flame is gone, but we can't rely on a single vendor for our careers on the long term, can we ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Parsing problem
Hi Doug, Many may thanks to you for helping on this, this is working very fine Regards Praveen On Wed, May 22, 2013 at 12:28 AM, Mueller, Doug doug_muel...@bmc.comwrote: Praveen, Couldn't you just use the same idea SUBSTR($Subject$, STRSTR($Subject$, =) + 1) This results in the string of everything past the equal sign. Then wrap that in LTRIM and RTRIM to trim spaces LTRIM(RTRIM(SUBSTR($Subject$, STRSTR($Subject$, =) + 1))) Note, this takes advantage of the fact that SUBSTR with no third parameter means to go to the end of the original string. Does this get you what you need? Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Praveen Tiwari Sent: Tuesday, May 21, 2013 4:49 AM To: arslist@ARSLIST.ORG Subject: Parsing problem Hi List, I have a small request where i want to parse the following from below input line: Subject: 1946766 update Ticket Priority = Urgent I am able to parse the ticket number 1946766 from above by below function: SUBSTR($Subject$, STRSTR($Subject$, [) + 1, STRSTR($Subject$, [) + 15) Now i want to get value Urgent in any temporary field. if its written like above Can some body help on this. Thanks Regards Praveen ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
