Re: Server side filter log not getting captured!
Hi Neha, Thanks for this. I believe space can be the issue. Actually I was having this issue on both DEV environment and TEST environment. For DEV, I can see the file system full, which can be the reason for nothing getting populated into the log file. /dev/mapper/VolGroup00-LogVol04 38G 36G 0 100% /opt But for TEST, I am still dont know what the issue is.For TEST, I can see /dev/mapper/VolGroup00-LogVol04 38G 30G 6.3G 83% /opt Thanks and Regards, Ayushi Agrawal On Tue, Sep 30, 2014 at 11:12 AM, Neha Khandelwal jbpn...@gmail.com wrote: ** Hi Ayushi, Can you also please check space on the file system where these logs are getting stored. Regards Neha On Tue, Sep 30, 2014 at 9:01 AM, Ayushi Agrawal ayushiagrawal2...@gmail.com wrote: ** Hi Doug, Thanks for your reply. Yes, I followed the following steps to enable the logs. 1. Go to AR System Administration- AR System Administration Console -System-General - Server Information-'Log Files' tab 2. Change the name of file where I needed to capture the logs, that is earlier it was /opt/bmc/ARSystem/db/abc.log, I renamed it to /opt/bmc/ARSystem/db/xyz.log. 3. Check mark the check box, which is to the left side of filter log. 4. Click on Apply. 5. Click on OK. 6. Then I started my task, for which I wanted to capture the logs (incident creation in this case) 7. After this incident creation, I again went to the path AR System Administration- AR System Administration Console -System-General - Server Information-'Log Files' tab 8. Click the 'View' button next to the filter log. 9. Here I am getting attachment size as 0.0 KB. I would also like to clarify here, as you wrote - The steps you list do not enable filter logs. They allow you to view one that has been created. I am not even able to view the one that has been created. It seems nothing is getting populated in my log file. I am really not sure what might have happened... Charlie, Yes, I enabled the log by clicking on the check box beside the filter log. Also, I have left it 'checked' for last 2 days. At least something should get captured in the log file, but every time I am trying to 'View' , I am getting an empty file. Thanks and Regards, Ayushi Agrawal On Mon, Sep 29, 2014 at 11:54 PM, Mueller, Doug doug_muel...@bmc.com wrote: Ayushi, Sorry for getting a bit basic here but all the responses are about how to get the file in other ways. Your original email indicated that you did the steps you describe to enable filter logs. The steps you list do not enable filter logs. They allow you to view one that has been created. If you want to enable the log, you select the radio button before the log type, you accept the default file name or supply one you want. And you hit Save/Apply to change the configuration to turn logging on. THEN, logs will be recorded from that point forward. THEN, you can use the view button to look at the log file that has been generated. I just wanted to make sure that we don't have the cart before the horse in the answers that are being give. Have you enabled the log using the directions above and then are trying to look at it? Or, are you really using the steps you have indicated to just turn the log on? Just thought I would check Kind of like spending days debugging something without doing step 1 of is it plugged in. 99% of the time, someone asking that just gets the cold glare of death and an of course. But that 1% Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Ayushi Agrawal Sent: Sunday, September 28, 2014 10:02 PM To: arslist@ARSLIST.ORG Subject: Server side filter log not getting captured! Hi List, Can any one please help me here? I am unable to capture server side filter log from. I am using the following way to enable filter logs. AR System Administration- AR System Administration Console -System-General - Server Information-'Log Files' tab. But when I click the 'View' button next to filter log, it simply shows: Attchment Size (KB) :0.0 Can you please assist me if I am missing anything here. Thanks in Advance, Ayushi Agrawal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been
Re: Server side filter log not getting captured!
Hi Ayushi, What kind of logging you are expecting to see in filter.log? Is it the case that no filters are being fired that's the reason you don't see anything in log file? Regards, Mayuresh sent using Galaxy Nexus On Sep 29, 2014 10:32 AM, Ayushi Agrawal ayushiagrawal2...@gmail.com wrote: Hi List, Can any one please help me here? I am unable to capture server side filter log from. I am using the following way to enable filter logs. AR System Administration- AR System Administration Console -System-General - Server Information-'Log Files' tab. But when I click the 'View' button next to filter log, it simply shows: Attchment Size (KB) :0.0 Can you please assist me if I am missing anything here. Thanks in Advance, Ayushi Agrawal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Diary field usage
Hi, Long ago I created a tool to help converting your current diary-fields to a sub-form instead. The interface is kind of crude, but it is quite powerful. For example it can pull out assignments and status changes into separate fields, under the condition that you have stored these in the diary field originally. RRR|DiaryX: https://rrr.se/cgi/index?pg=diaryx And yes, sub-reports make it possible to do reports on individual tickets and the diary data from the sub-form. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi John, We still use diary fields in some cases here, but, due to their limitations, we have been steering clear of using them - same for status history. We prefer to use a related companion form with workflow and a table field on the main form to store a Work Log in stead of a Diary Field because of the extra possibilities it offers for expansion and reporting. (same goes for Status History). At the end of the day, if you are talking about a Work Log or status history on a small data form somewhere in the background of your application, sure, use the Diary and standard Status History, but if you are talking about a main application form, rather go with the related companion form to store a Work Log (or Status History). Reporting on the related form is relatively easy to do with sub-reports etc. If you are using Oracle, you could even use the LISTAGG function to combine your related records into a single column value on a SQL Query or DB view you create. HTH, Best Regards, Theo On Tue, Sep 30, 2014 at 12:30 AM, Reiser, John J john.j.rei...@lmco.com wrote: ** Hello Listers, I have quick question. What is the general consensus on the use of Diary fields? Are they going out of style? I have tried a “work log” table type of design to replace the diary function on a form. This method works ok except when it comes time to run reports. Do you dump the table field data to a large character field? Or is there a slick way to incorporate the child records into the report on the fly? Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: EXTERNAL: Re: Diary field usage
Charlie and Rick, Thanks for the feedback. I have used this in a similar fashion as the Incident Work Info section on a home-grown system here. We are actually going in that direction now because some of the Work information log data need to be sent to the customer for status. I didn’t think our engineers would want to use one diary field for work logging and another for customer status notices. We also frequently pass tickets between functional groups and will need to allow for tracking billable time. So it is going to be our method forward for most applications. Theo, As for reporting, I’m using MS SQL Server 2008 and have not had time to work on MS SQL Server Reporting tool or BIRT to make some canned reports. I’ve tried joins and the multiple parent record fields are an issue with people who use .csv exports to excel. They’re also the ones who complain about too much data in a diary field getting truncated in excel. So I’m hoping I can come up with a way to filter unnecessary records from the Work Information table. Misi, You always seem to have tool on the shelf for everyone’s needs. Thanks, I’ll take a look at it when they ask me to convert the archived diary field data to individual records. You both mentioned sub-reports. Is this something external to the BMC Remedy report engine? Like BIRT or MS Reporting. We don’t have a Crystal Reports web service. Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Charlie Lotridge Sent: Monday, September 29, 2014 7:18 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Diary field usage ** I can't speak to best practices, but IMHO it really depends two things: the expected size of the content and how you plan to use it. With regard to the expected content, if you're planning to document something with a relatively limited life-cycle and not a lot of content, then I think diary fields are an excellent choice: they're very easy to create and maintain and don't require setting up the child form, workflow, and UI needed to support it that the PK/FK paradigm requires. But if you're planning to document something with an indefinite life-cycle, where the content may grow continuously, then diary fields become a bad choice. Remember that these are stored in your DB as a blob (text, ntext, etc), so the entire content needs to be read and written on each access or update (respectively). What's worse is that this entire content needs to be transferred over the wire multiple times (from DB to ARS to mid-tier to client and back again). This obviously gets cumbersome when the content is very large. With regard to planned usage, if you're planning on setting up complex searching (or reporting) on the content, diary fields are difficult to use. On the other hand, if you plan to use the content only for review (e.g. users will only need to read through them to see what happened and when), then diary fields are perfect for the job. Hope this helps. -charlie On Mon, Sep 29, 2014 at 3:35 PM, Rick Cook remedyr...@gmail.commailto:remedyr...@gmail.com wrote: ** Yes, they are not the best practice any more. Best practice is to accumulate records in a back-end form and use a PK/FK relationship to tie them to a master record (i.e. Work Logs to an Incident. Reporting can be challenging, but a join at the reporting level should make things easier. Rick Cook On Mon, Sep 29, 2014 at 3:30 PM, Reiser, John J john.j.rei...@lmco.commailto:john.j.rei...@lmco.com wrote: ** Hello Listers, I have quick question. What is the general consensus on the use of Diary fields? Are they going out of style? I have tried a “work log” table type of design to replace the diary function on a form. This method works ok except when it comes time to run reports. Do you dump the table field data to a large character field? Or is there a slick way to incorporate the child records into the report on the fly? Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Using the driver application to create packing lists within another packing list
Hello Listers, I hope someone can shed some light on this. We have rapid deployments in our environment so we are trying to automate the creation of packing lists to automate our releases. So here's the scenario: 1. Every developer creates packing lists containing workflow elements (including forms) to satisfy business requirements. 2. A developer creates a final release packing list containing all the other packing lists. Based on our experience, adding the packing lists as references to the final packing list has been problematic*, so the developer has to add the contents of every packing list into the final packing list. As you can imagine this is extremely tedious. 3. Then we run a large query to ensure that all the contents within all the packing lists match the final packing list. If all the contents match, we know our final packing list is ready for promotion. So what we're trying to do is use the driver application to create a final packing list that contains the contents of all the packing lists that we define. We have run the driver application multiple times and it seems it does not have the functionality to add the contents of one packing list to another. So we've tried to add just the references and that does not work either? We were able to create an empty packing list but that's where it stops. Does anyone know why this is not working? Or even better, does anyone have other suggestions on how to automate deployments in Remedy? This would include importing data into tables, and importing definition files also. On the side, I tried to understand the structure of packing lists at the db level. I looked at the arcontainer and arreference tables. There is a safeguard field on the arcontainer table that gets filled in with a really long string. Does anyone know how this data is generated? If we can create the packing list at the db level, that may be a solution but the data dictionary tables don't really show all the relationships. * We've seen cases where workflow objects that don't belong to any packing lists referenced, show up in the final packing list!! This made us to start using the contents of the packing lists instead and so far we've not had any issues. Environment: Oracle v 10.2 64 bit Remedy 7.5.00 Patch 003 ---Sample commands run- Command: cco CREATE CONTAINER Container name: DRIVERCONTAINER01 Permission List: Number of permission defns (0): Ids of sub admin groups allowed to access container: Number of ids (0): Number of container owner objects (0): Label (): DRIVERCONTAINER01 Description (): DRIVERCONTAINER01 Active Link Guide, Application, Packing List, Filter Guide (1-4) (2): 3 Number of references (0): 1 Reference label (): TEST1 Reference description (): TEST1 Reference type none,schema,filter,escl,actlink, container,charmenu, image (0,2-8) (0): 6 References data type ARS,external (0,1) (0): ARS reference name (): TEST1 Remove invalid references? (F): Help Text (): Owner (): Change Diary (): Number of Properties (0): ARCreateContainer results ReturnCode: OK Status List : 0 items -- TEST1 is another empty packing list that already exists. DRIVERCONTAINER01 is the new packing list I'm creating. Results: DRIVERCONTAINER01 is created but it does not reference packing list TEST1?? I have tested this many different ways but it just doesn't work. Can someone run this scenario and see if you get similar behavior? Regards, Chike Agu This email is confidential and subject to important disclaimers and conditions including on offers for the purchase or sale of securities, accuracy and completeness of information, viruses, confidentiality, legal privilege, and legal entity disclaimers, available at http://www.jpmorgan.com/pages/disclosures/email. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Server side filter log not getting captured!
Do you have access to the arserver? If so, are any logfiles being created in the logging directory at all? Also do you have 'Log Per Thread' enabled? If so that might explain some things. -Andy On Tuesday, September 30, 2014, Ayushi Agrawal ayushiagrawal2...@gmail.com wrote: ** Hi Neha, Thanks for this. I believe space can be the issue. Actually I was having this issue on both DEV environment and TEST environment. For DEV, I can see the file system full, which can be the reason for nothing getting populated into the log file. /dev/mapper/VolGroup00-LogVol04 38G 36G 0 100% /opt But for TEST, I am still dont know what the issue is.For TEST, I can see /dev/mapper/VolGroup00-LogVol04 38G 30G 6.3G 83% /opt Thanks and Regards, Ayushi Agrawal On Tue, Sep 30, 2014 at 11:12 AM, Neha Khandelwal jbpn...@gmail.com javascript:_e(%7B%7D,'cvml','jbpn...@gmail.com'); wrote: ** Hi Ayushi, Can you also please check space on the file system where these logs are getting stored. Regards Neha On Tue, Sep 30, 2014 at 9:01 AM, Ayushi Agrawal ayushiagrawal2...@gmail.com javascript:_e(%7B%7D,'cvml','ayushiagrawal2...@gmail.com'); wrote: ** Hi Doug, Thanks for your reply. Yes, I followed the following steps to enable the logs. 1. Go to AR System Administration- AR System Administration Console -System-General - Server Information-'Log Files' tab 2. Change the name of file where I needed to capture the logs, that is earlier it was /opt/bmc/ARSystem/db/abc.log, I renamed it to /opt/bmc/ARSystem/db/xyz.log. 3. Check mark the check box, which is to the left side of filter log. 4. Click on Apply. 5. Click on OK. 6. Then I started my task, for which I wanted to capture the logs (incident creation in this case) 7. After this incident creation, I again went to the path AR System Administration- AR System Administration Console -System-General - Server Information-'Log Files' tab 8. Click the 'View' button next to the filter log. 9. Here I am getting attachment size as 0.0 KB. I would also like to clarify here, as you wrote - The steps you list do not enable filter logs. They allow you to view one that has been created. I am not even able to view the one that has been created. It seems nothing is getting populated in my log file. I am really not sure what might have happened... Charlie, Yes, I enabled the log by clicking on the check box beside the filter log. Also, I have left it 'checked' for last 2 days. At least something should get captured in the log file, but every time I am trying to 'View' , I am getting an empty file. Thanks and Regards, Ayushi Agrawal On Mon, Sep 29, 2014 at 11:54 PM, Mueller, Doug doug_muel...@bmc.com javascript:_e(%7B%7D,'cvml','doug_muel...@bmc.com'); wrote: Ayushi, Sorry for getting a bit basic here but all the responses are about how to get the file in other ways. Your original email indicated that you did the steps you describe to enable filter logs. The steps you list do not enable filter logs. They allow you to view one that has been created. If you want to enable the log, you select the radio button before the log type, you accept the default file name or supply one you want. And you hit Save/Apply to change the configuration to turn logging on. THEN, logs will be recorded from that point forward. THEN, you can use the view button to look at the log file that has been generated. I just wanted to make sure that we don't have the cart before the horse in the answers that are being give. Have you enabled the log using the directions above and then are trying to look at it? Or, are you really using the steps you have indicated to just turn the log on? Just thought I would check Kind of like spending days debugging something without doing step 1 of is it plugged in. 99% of the time, someone asking that just gets the cold glare of death and an of course. But that 1% Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG javascript:_e(%7B%7D,'cvml','arslist@ARSLIST.ORG');] On Behalf Of Ayushi Agrawal Sent: Sunday, September 28, 2014 10:02 PM To: arslist@ARSLIST.ORG javascript:_e(%7B%7D,'cvml','arslist@ARSLIST.ORG'); Subject: Server side filter log not getting captured! Hi List, Can any one please help me here? I am unable to capture server side filter log from. I am using the following way to enable filter logs. AR System Administration- AR System Administration Console -System-General - Server Information-'Log Files' tab. But when I click the 'View' button next to filter log, it simply shows: Attchment Size (KB) :0.0 Can you please assist me if I am missing anything here. Thanks in Advance, Ayushi Agrawal ___ UNSUBSCRIBE or access ARSlist
ARSystem and ITSM 8.1 currencies
Does anyone know of a method or utility that will change the allowable currencies on all currency fields to a couple of chosen ones, like the ones listed on the ARSystem Administration Currencies tab? Right now I have two currencies there, and 4 showing up in all the menus, one of which is one of the two I chose? Thanks Dan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ITSM 8.1 and Openfire (BMC Chat)
Does anyone have this running on two load balanced mid-tier Servers? Any gotchas that need to be worked on? (you can guess, yes I am having issues). Thanks Daniel ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 8.1 and Openfire (BMC Chat)
Daniel, When I set this up, I set it up on ONE of the Mid-Tier servers, and then performed the configuration so that the chat was pointing at the specific node that had the chat server on it and it worked fine from either Mid-Tier. I did not however try to set it up so that the chat server was 'highly available'. On Tue, Sep 30, 2014 at 9:17 AM, Daniel daniel.bl...@danielbloom.ca wrote: ** Does anyone have this running on two load balanced mid-tier Servers? Any gotchas that need to be worked on? (you can guess, yes I am having issues). Thanks Daniel _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Server side filter log not getting captured!
Did you check the basics yet? Verify disk space and file permissions to the log file path on the ARS server. Make sure the user/group that runs the ARS Service can read/write to that path. Thanks, -JDHood ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 8.1 and Openfire (BMC Chat)
Yep LJ, you guessed what I am attempting to do. I suspect it isn’t possible. It appears to go to the database to get the server information on startup. Thanks Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: September 30, 2014 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 8.1 and Openfire (BMC Chat) ** Daniel, When I set this up, I set it up on ONE of the Mid-Tier servers, and then performed the configuration so that the chat was pointing at the specific node that had the chat server on it and it worked fine from either Mid-Tier. I did not however try to set it up so that the chat server was 'highly available'. On Tue, Sep 30, 2014 at 9:17 AM, Daniel daniel.bl...@danielbloom.ca mailto:daniel.bl...@danielbloom.ca wrote: ** Does anyone have this running on two load balanced mid-tier Servers? Any gotchas that need to be worked on? (you can guess, yes I am having issues). Thanks Daniel _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 8.1 and Openfire (BMC Chat)
I just did some searching on Openfire 'clustering', and came up with some stuff that might be able to get things workingbut yea...that's a different technology altogether... On Tue, Sep 30, 2014 at 10:27 AM, arslist arsl...@danielbloom.ca wrote: ** Yep LJ, you guessed what I am attempting to do. I suspect it isn’t possible. It appears to go to the database to get the server information on startup. Thanks Dan *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* September 30, 2014 11:24 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ITSM 8.1 and Openfire (BMC Chat) ** Daniel, When I set this up, I set it up on ONE of the Mid-Tier servers, and then performed the configuration so that the chat was pointing at the specific node that had the chat server on it and it worked fine from either Mid-Tier. I did not however try to set it up so that the chat server was 'highly available'. On Tue, Sep 30, 2014 at 9:17 AM, Daniel daniel.bl...@danielbloom.ca wrote: ** Does anyone have this running on two load balanced mid-tier Servers? Any gotchas that need to be worked on? (you can guess, yes I am having issues). Thanks Daniel _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
setting default colors of relationship line in atrium explorer
Hi List, Is it possible to change the default color of the relationship lines in Atrium explorer. I would like to have different colors for the custom type of relationships that like: Computer-2-Computer dataflow, Application-2-Application process flow, etc. Thanks, Mike ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Remedy Mid-Tier 8.1.02 Running in Compatibility Mode
We are working to update our current mid-tier environment to version 8.1.02. After updating, we are receiving the below warning when accessing any forms: IE is running in Compatibility View. Please remove Mid-tier URL from either the Compatibility View Settings or Registry location. (ARWARN 9429) We have a group policy set to run IE in Compatibility Mode due to several other internal applications that require it, so the warning is acurate. Unfortunately we won't be able to turn off Compatibility View for a while. Wondering if anyone else has run into this and can offer any suggestions. Is there a way to disable the warning from displaying? If so what issues are there with running IE in Compatibility View and accessing this version of the Mid-tier? Are there any other options we could look at. I appreciate any input. Thanks, Todd Arner Great Lakes -- The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be protected under state or federal law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please forward the communication to no...@glhec.org immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: EXTERNAL: Re: Diary field usage
Hi, I have done Sub-Reports in Crystal, but I presume that it would be easy enough in BIRT. If you get intimidated by the config of RRR|DiaryX, let me know, and I will walk you through it. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Charlie and Rick, Thanks for the feedback. I have used this in a similar fashion as the Incident Work Info section on a home-grown system here. We are actually going in that direction now because some of the Work information log data need to be sent to the customer for status. I didn’t think our engineers would want to use one diary field for work logging and another for customer status notices. We also frequently pass tickets between functional groups and will need to allow for tracking billable time. So it is going to be our method forward for most applications. Theo, As for reporting, I’m using MS SQL Server 2008 and have not had time to work on MS SQL Server Reporting tool or BIRT to make some canned reports. I’ve tried joins and the multiple parent record fields are an issue with people who use .csv exports to excel. They’re also the ones who complain about too much data in a diary field getting truncated in excel. So I’m hoping I can come up with a way to filter unnecessary records from the Work Information table. Misi, You always seem to have tool on the shelf for everyone’s needs. Thanks, I’ll take a look at it when they ask me to convert the archived diary field data to individual records. You both mentioned sub-reports. Is this something external to the BMC Remedy report engine? Like BIRT or MS Reporting. We don’t have a Crystal Reports web service. Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Charlie Lotridge Sent: Monday, September 29, 2014 7:18 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Diary field usage ** I can't speak to best practices, but IMHO it really depends two things: the expected size of the content and how you plan to use it. With regard to the expected content, if you're planning to document something with a relatively limited life-cycle and not a lot of content, then I think diary fields are an excellent choice: they're very easy to create and maintain and don't require setting up the child form, workflow, and UI needed to support it that the PK/FK paradigm requires. But if you're planning to document something with an indefinite life-cycle, where the content may grow continuously, then diary fields become a bad choice. Remember that these are stored in your DB as a blob (text, ntext, etc), so the entire content needs to be read and written on each access or update (respectively). What's worse is that this entire content needs to be transferred over the wire multiple times (from DB to ARS to mid-tier to client and back again). This obviously gets cumbersome when the content is very large. With regard to planned usage, if you're planning on setting up complex searching (or reporting) on the content, diary fields are difficult to use. On the other hand, if you plan to use the content only for review (e.g. users will only need to read through them to see what happened and when), then diary fields are perfect for the job. Hope this helps. -charlie On Mon, Sep 29, 2014 at 3:35 PM, Rick Cook remedyr...@gmail.commailto:remedyr...@gmail.com wrote: ** Yes, they are not the best practice any more. Best practice is to accumulate records in a back-end form and use a PK/FK relationship to tie them to a master record (i.e. Work Logs to an Incident. Reporting can be challenging, but a join at the reporting level should make things easier. Rick Cook On Mon, Sep 29, 2014 at 3:30 PM, Reiser, John J john.j.rei...@lmco.commailto:john.j.rei...@lmco.com wrote: ** Hello Listers, I have quick question. What is the general consensus on the use of Diary fields? Are they going out of style? I have tried a “work log” table type of design to replace the diary function on a form. This method works ok except when it comes time to run reports. Do you dump the table field data to a large character field? Or is there a slick way to incorporate the child records into the report on the fly? Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half
Re: ARSystem and ITSM 8.1 currencies
Hi, If there is nothing like that around, it seems like another of those utilities I should create... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Does anyone know of a method or utility that will change the allowable currencies on all currency fields to a couple of chosen ones, like the ones listed on the ARSystem Administration Currencies tab? Right now I have two currencies there, and 4 showing up in all the menus, one of which is one of the two I chose? Thanks Dan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Remedy ITSM Admin/Developer Employment Opportunities - Virginia Area
Hello ARSlisters, ActioNet is looking for Remedy ITSM Administrators and Developers to work on-site in the Virginia metro area for our Federal sector customer. These positions will be working as full-time ActioNet employees over a 1-2 year period of performance with competitive salary and benefits. Scope of work will be upgrade from Remedy 7.6.4 to 8.x. Please contact me directly at echast...@actionet.com for questions or interest. Thank you, Eric Chasteen ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Automated use of the Data Wizard to rename multiple Companies..
Has anyone attempted this? Here is the challenge. I had attempted to use that Data Wizard to automatically rename a bunch of companies if the name in the AR System did not match the name for the same company from another system - both these systems related the Company records by the Corporate ID, which is the PK between the two systems for Company records. Just for the records the other system is not an AR System based system. So I have a AIE job looking up that other system, reading new company records or modifying existing company records. All this works fine except for the Company name (which is not a simple update to just the COM:Company form only. To update the bunch of other forms that may contain a Company field, for Company name changes I was using the Data Wizard in my workflow. However, the design of the Data Wizard is to process a single rename at a time and to lock the Wizard until that rename is done by creating a record in the DLD:Lock form. This lock record does not allow another record to be created in the DLD:SYS:DataWizAction form, if a lock record exists in the DLD:Lock form. The only way to rename a bunch of companies then is to individually rename each qualifying record. So obviously, I have to reconsider my previous attempt to push a record in the DLD:SYS:DataWizAction form, as after the first record is pushed there, if there is another that the AIE job encounters that qualifies for a rename, it would fail to push a record in the DLD:SYS:DataWizAction form. How would you'll handle this if you'll were tasked to do the same thing considering that I cannot have it done simultaneously as the AIE job runs, but build a list of renames that need to be done, and then work individually on each record. Escalations would probably not be a mechanism to accomplish this as an Escalation would run over the whole list of companies to be renamed and attempt to create DLD:SYS:DataWizAction records one after the other and all records after the first record, subsequent records would fail. I was then thinking of some sort of a Filter loop or a server side table walk but have not got through that whole thought process yet... Any other possibilities I might be not looking at? My last option would be manually triggering each rename because I would like as little human intervention in the process as is possible - IF possible.. Cheers Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Automated use of the Data Wizard to rename multiple Companies..
Joe, Perhaps a staging form is needed: 1. Instead of trying to submit into DLD:SYS:DataWizAction, create a Staging form that can accept all the rename requests generated. It should contain the data you would push. 2. An Escalation on DLD:Lock runs if the Lock is OFF; to push a trigger [i.e. Status(7)=Go] to the 'first record found' in the Staging form. 3. Pushing the trigger to the Staging form starts the rename process filters, including the Lock that will prevent the next escalation from firing too soon. HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, September 30, 2014 4:12 PM To: arslist@ARSLIST.ORG Subject: Automated use of the Data Wizard to rename multiple Companies.. ** Has anyone attempted this? Here is the challenge. I had attempted to use that Data Wizard to automatically rename a bunch of companies if the name in the AR System did not match the name for the same company from another system - both these systems related the Company records by the Corporate ID, which is the PK between the two systems for Company records. Just for the records the other system is not an AR System based system. So I have a AIE job looking up that other system, reading new company records or modifying existing company records. All this works fine except for the Company name (which is not a simple update to just the COM:Company form only. To update the bunch of other forms that may contain a Company field, for Company name changes I was using the Data Wizard in my workflow. However, the design of the Data Wizard is to process a single rename at a time and to lock the Wizard until that rename is done by creating a record in the DLD:Lock form. This lock record does not allow another record to be created in the DLD:SYS:DataWizAction form, if a lock record exists in the DLD:Lock form. The only way to rename a bunch of companies then is to individually rename each qualifying record. So obviously, I have to reconsider my previous attempt to push a record in the DLD:SYS:DataWizAction form, as after the first record is pushed there, if there is another that the AIE job encounters that qualifies for a rename, it would fail to push a record in the DLD:SYS:DataWizAction form. How would you'll handle this if you'll were tasked to do the same thing considering that I cannot have it done simultaneously as the AIE job runs, but build a list of renames that need to be done, and then work individually on each record. Escalations would probably not be a mechanism to accomplish this as an Escalation would run over the whole list of companies to be renamed and attempt to create DLD:SYS:DataWizAction records one after the other and all records after the first record, subsequent records would fail. I was then thinking of some sort of a Filter loop or a server side table walk but have not got through that whole thought process yet... Any other possibilities I might be not looking at? My last option would be manually triggering each rename because I would like as little human intervention in the process as is possible - IF possible.. Cheers Joe _ARSlist: Where the Answers Are and have been for 20 years_ --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 8.1 and Openfire (BMC Chat)
Hi Daniel, LJ is right and that’s the way to configure it. Openfire server integration in ARS doesn’t support high availability or failover as of now, so you need to install only a single instance and set your configuration to point to that instance. Please do read the first note on this page https://docs.bmc.com/docs/display/public/ars81/Installing+and+configuring+the+Openfire+chat+server Thanks and Regards, Ashutosh. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, September 30, 2014 10:23 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 8.1 and Openfire (BMC Chat) ** I just did some searching on Openfire 'clustering', and came up with some stuff that might be able to get things workingbut yea...that's a different technology altogether... On Tue, Sep 30, 2014 at 10:27 AM, arslist arsl...@danielbloom.camailto:arsl...@danielbloom.ca wrote: ** Yep LJ, you guessed what I am attempting to do. I suspect it isn’t possible. It appears to go to the database to get the server information on startup. Thanks Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: September 30, 2014 11:24 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ITSM 8.1 and Openfire (BMC Chat) ** Daniel, When I set this up, I set it up on ONE of the Mid-Tier servers, and then performed the configuration so that the chat was pointing at the specific node that had the chat server on it and it worked fine from either Mid-Tier. I did not however try to set it up so that the chat server was 'highly available'. On Tue, Sep 30, 2014 at 9:17 AM, Daniel daniel.bl...@danielbloom.camailto:daniel.bl...@danielbloom.ca wrote: ** Does anyone have this running on two load balanced mid-tier Servers? Any gotchas that need to be worked on? (you can guess, yes I am having issues). Thanks Daniel _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Server side filter log not getting captured!
Hi Ayushi, Please post the output from the following commands in your putty session: ps -ef | grep arserverd uname -a df -h Best Regards, Theo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: 29 September 2014 10:23 To: arslist@ARSLIST.ORG Subject: Re: Server side filter log not getting captured! Hi, Why not go for Client Side Filter Logs? You just need to make sure you belong to the Client Side Logging Group specified in the Log Files tab you mentioned. Then you go in to your User Preference Record and enable it. Close the logging window just before the operation you want to investigate. But some things not directly triggered by you will indeed require server side logs, which I have never seen fail. If the log is too big, you might have problems getting the file through ARUser/Mid-Tier. You should log in to the server on the OS level to get it. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi List, Can any one please help me here? I am unable to capture server side filter log from. I am using the following way to enable filter logs. AR System Administration- AR System Administration Console -System-General - Server Information-'Log Files' tab. But when I click the 'View' - button next to filter log, it simply shows: Attchment Size (KB) :0.0 Can you please assist me if I am missing anything here. Thanks in Advance, Ayushi Agrawal __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
