Remedy Upgrade
Hi List, How all are doing pals? Imagining all are fine with family and in party mood of weekend. Let me come to my concern so that you can help me. I have 3 servers in a server group and I am planning to upgrade it. Wondering what would be the blackout plan? If I complete the upgrade on 1 server successful and next server fails then do I need to restores all 3 servers or only next server? What about database? After completing upgrade on 1 server, do I need to take db backup again before going to next server? If I do so then it may take lot of time if DB size is large or if I have more servers in my environment ( let say 10 - I have seen it). How you guys are doing upgrade blackout plan in server group environment? I have given only one day change window for production server upgrade. Please share your valuable opinions. James. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Upgrade
It would help if you include version from and version to. -Original Message- From: James Smith bmcremedyarslis...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Sat, Apr 25, 2015 3:17 pm Subject: Remedy Upgrade Hi List, How all are doing pals? Imagining all are fine with family and in party mood of weekend. Let me come to my concern so that you can help me. I have 3 servers in a server group and I am planning to upgrade it. Wondering what would be the blackout plan? If I complete the upgrade on 1 server successful and next server fails then do I need to restores all 3 servers or only next server? What about database? After completing upgrade on 1 server, do I need to take db backup again before going to next server? If I do so then it may take lot of time if DB size is large or if I have more servers in my environment ( let say 10 - I have seen it). How you guys are doing upgrade blackout plan in server group environment? I have given only one day change window for production server upgrade. Please share your valuable opinions. James. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: {Remedy ARS} Re: ARS 8.1 taking very long time to come UP(10 mins)
Thanks all. We got this sorted out. Our DBA had to make changes on tnsnames.ora by changing the Oracle 3 Node RAC configuration setting of 3 host names to 3 IPs. (Scan VIP) that did the trick and now ARS starts in less than 2mins, we could login through user tool witching like 40seconds. On Friday, April 24, 2015, Raj ravi6...@gmail.com wrote: ** Thanks LJ! We are completely custom and do not have ITSM. What we have done now is cleaned up armonitor.conf and removed lines for DSO, Assignment Engine and Data Integration Server since we do not use them. Now Server startup is CLEAN - I could see all the processes getting started within 5mins but I CANNOT login to Remedy User Tool until almost 12mins, so overall it takes more than 12mins since we started the Server. : remedy 10447 1 0 14:52 pts/200:00:00 ./armonitor -s XXX -c /etc/arsystem/XXX/armonitor.conf remedy 10448 10447 5 14:52 pts/200:00:49 ./arserverd -s XXX -i /opt/bmc/ARSystem -l /etc/arsystem/XXX remedy 10618 10448 0 14:56 pts/200:00:00 ./arforkd -s XXX -l /opt/bmc/ARSystem/db/arfork.log remedy 10622 10447 0 14:56 pts/200:00:00 ./arplugin -s XXX -i /opt/bmc/ARSystem remedy 10623 10447 0 14:56 pts/200:00:00 ./arsvcdsp -s XXX -d /opt/bmc/ARSystem remedy 10624 10447 0 14:56 pts/200:00:00 ./arservdsd -s XXX -i /opt/bmc/ARSystem remedy 10639 10448 0 14:56 pts/200:00:00 ./arsignald -s XXX -l /opt/bmc/ARSystem/db/arsignald.log remedy 11351 9874 0 15:08 pts/200:00:00 grep --color=auto ars Please advise if there is anything else we could do to improve to cutdown that 12+ mins server startup to less than 5mins as previously v5.1.2 Remedy Server would come up in 2mins and we were able to login through USER TOOL right away. Thanks, Raj On Friday, April 24, 2015 at 6:23:48 AM UTC-7, LJ LongWing wrote: ** Raj, 1 thing I noticed is that your DSO server didn't 'upgrade' properly...it's still showing 7.6.04...so that's a bit weird... But...other than that...I don't see any timestamps, so not sure how long this log took. First place I would look would be by turning api/sql logging on and restart the server. Then analyze the logs to find out what's happening during those 10 min's One thing you didn't mention is if you are running ITSM or notI ask because I've been told that ITSM can, and quite often does, take about 10 min's to start upbut the custom system I work on here takes less than 1 min to startup running 8.1.02... On Thu, Apr 23, 2015 at 9:07 PM, Raj ravi...@gmail.com wrote: ** Hello All, We upgraded our ARServer from v5.1 to v8.1(v6.3v7.1v7.6.04) but it is taking over 10mins for the Server to come UP. Other Details: Server - 8.1.01 OS - Linux 2.6.32-504.12.2.el6.x86_64 DB - SQL -- Oracle/11.2.0.3.0 - 64bit Could someone please advise what should we be doing as part of debug steps to figure out what's wrong. Here are the lines we see after server starts up...it just keeps goingbut we are able to login after about 10-12mins... Thanks, Raj 390600 : Requested database table not found. Please check the spelling (table name is case-sensitive) (ARERR 481) 390600 : Could not find or read the optional license tags file. (ARNOTE 452) /etc/arsystem/stc21654ars001/arsystem.tag Action Request System(R) Fork Daemon Version 8.1.01 201401281910 (c) Copyright 2000-2013 BMC Software, Inc. (ARNOTE 0) Server indicates that it's up. (ARNOTE 0) ARMonitor child process (pid:15863) started. ./java (ARNOTE 0) ARMonitor child process (pid:15864) started. ./arplugin LD_LIBRARY_PATH=/opt/bmc/ARSystem/bin:/opt/bmc/ARSystem/pluginsvr:/opt/bmc/ARSystem/bin:/opt/bmc/ARSystem/pluginsvr:/opt/bmc/ARSystem/ardbcldap:/opt/bmc/ARSystem/arealdap:/opt/bmc/ARSystem/webserviceplugin:/data/oracle/ 11.2.0.3/client_1/lib:/usr/java/default/jre/lib/amd64/server:/usr/java/default/jre/bin:/usr/local/lib:/usr/lib:/opt/bmc/ARSystem/bin:/opt/bmc/ARSystem/pluginsvr:/opt/bmc/ARSystem/ardbcldap:/opt/bmc/ARSystem/arealdap:/opt/bmc/ARSystem/webserviceplugin:/data/oracle/11.2.0.3/client_1/lib:/usr/java/default/jre/lib/amd64/server:/usr/java/default/jre/bin:/usr/local/lib:/usr/lib:/data/oracle/11.2.0.3/client_1/rdbms/lib:/usr/local/lib64/:/usr/lib64:/data/oracle/11.2.0.3/client_1/lib:/opt/bmc/ARSystem/bin (ARNOTE 0) ARMonitor child process (pid:15865) started. ./arsvcdsp (ARNOTE 0) ARMonitor child process (pid:15866) started. ./arservdsd (ARNOTE 0) ARMonitor child process (pid:15867) started. ./java Action Request System(R) Distributed Server Version 7.6.04 SP4 201209051922 (c) Copyright 1995-2011 BMC Software, Inc. Action Request System AR System Application Command Dispatcher Version 8.1.01 201401281910 (c) Copyright 1998-2013 BMC Software, Inc. Action Request System(R) Signal Daemon Version 8.1.01 201401281910 (c) Copyright 2000-2013 BMC Software, Inc. Action Request System(R)
Re: {Remedy ARS} Re: ARS 8.1 taking very long time to come UP(10 mins)
So it was a dns issue, interesting On Apr 25, 2015 7:10 PM, R ravi6...@gmail.com wrote: ** Thanks all. We got this sorted out. Our DBA had to make changes on tnsnames.ora by changing the Oracle 3 Node RAC configuration setting of 3 host names to 3 IPs. (Scan VIP) that did the trick and now ARS starts in less than 2mins, we could login through user tool witching like 40seconds. On Friday, April 24, 2015, Raj ravi6...@gmail.com wrote: ** Thanks LJ! We are completely custom and do not have ITSM. What we have done now is cleaned up armonitor.conf and removed lines for DSO, Assignment Engine and Data Integration Server since we do not use them. Now Server startup is CLEAN - I could see all the processes getting started within 5mins but I CANNOT login to Remedy User Tool until almost 12mins, so overall it takes more than 12mins since we started the Server. : remedy 10447 1 0 14:52 pts/200:00:00 ./armonitor -s XXX -c /etc/arsystem/XXX/armonitor.conf remedy 10448 10447 5 14:52 pts/200:00:49 ./arserverd -s XXX -i /opt/bmc/ARSystem -l /etc/arsystem/XXX remedy 10618 10448 0 14:56 pts/200:00:00 ./arforkd -s XXX -l /opt/bmc/ARSystem/db/arfork.log remedy 10622 10447 0 14:56 pts/200:00:00 ./arplugin -s XXX -i /opt/bmc/ARSystem remedy 10623 10447 0 14:56 pts/200:00:00 ./arsvcdsp -s XXX -d /opt/bmc/ARSystem remedy 10624 10447 0 14:56 pts/200:00:00 ./arservdsd -s XXX -i /opt/bmc/ARSystem remedy 10639 10448 0 14:56 pts/200:00:00 ./arsignald -s XXX -l /opt/bmc/ARSystem/db/arsignald.log remedy 11351 9874 0 15:08 pts/200:00:00 grep --color=auto ars Please advise if there is anything else we could do to improve to cutdown that 12+ mins server startup to less than 5mins as previously v5.1.2 Remedy Server would come up in 2mins and we were able to login through USER TOOL right away. Thanks, Raj On Friday, April 24, 2015 at 6:23:48 AM UTC-7, LJ LongWing wrote: ** Raj, 1 thing I noticed is that your DSO server didn't 'upgrade' properly...it's still showing 7.6.04...so that's a bit weird... But...other than that...I don't see any timestamps, so not sure how long this log took. First place I would look would be by turning api/sql logging on and restart the server. Then analyze the logs to find out what's happening during those 10 min's One thing you didn't mention is if you are running ITSM or notI ask because I've been told that ITSM can, and quite often does, take about 10 min's to start upbut the custom system I work on here takes less than 1 min to startup running 8.1.02... On Thu, Apr 23, 2015 at 9:07 PM, Raj ravi...@gmail.com wrote: ** Hello All, We upgraded our ARServer from v5.1 to v8.1(v6.3v7.1v7.6.04) but it is taking over 10mins for the Server to come UP. Other Details: Server - 8.1.01 OS - Linux 2.6.32-504.12.2.el6.x86_64 DB - SQL -- Oracle/11.2.0.3.0 - 64bit Could someone please advise what should we be doing as part of debug steps to figure out what's wrong. Here are the lines we see after server starts up...it just keeps goingbut we are able to login after about 10-12mins... Thanks, Raj 390600 : Requested database table not found. Please check the spelling (table name is case-sensitive) (ARERR 481) 390600 : Could not find or read the optional license tags file. (ARNOTE 452) /etc/arsystem/stc21654ars001/arsystem.tag Action Request System(R) Fork Daemon Version 8.1.01 201401281910 (c) Copyright 2000-2013 BMC Software, Inc. (ARNOTE 0) Server indicates that it's up. (ARNOTE 0) ARMonitor child process (pid:15863) started. ./java (ARNOTE 0) ARMonitor child process (pid:15864) started. ./arplugin LD_LIBRARY_PATH=/opt/bmc/ARSystem/bin:/opt/bmc/ARSystem/pluginsvr:/opt/bmc/ARSystem/bin:/opt/bmc/ARSystem/pluginsvr:/opt/bmc/ARSystem/ardbcldap:/opt/bmc/ARSystem/arealdap:/opt/bmc/ARSystem/webserviceplugin:/data/oracle/ 11.2.0.3/client_1/lib:/usr/java/default/jre/lib/amd64/server:/usr/java/default/jre/bin:/usr/local/lib:/usr/lib:/opt/bmc/ARSystem/bin:/opt/bmc/ARSystem/pluginsvr:/opt/bmc/ARSystem/ardbcldap:/opt/bmc/ARSystem/arealdap:/opt/bmc/ARSystem/webserviceplugin:/data/oracle/11.2.0.3/client_1/lib:/usr/java/default/jre/lib/amd64/server:/usr/java/default/jre/bin:/usr/local/lib:/usr/lib:/data/oracle/11.2.0.3/client_1/rdbms/lib:/usr/local/lib64/:/usr/lib64:/data/oracle/11.2.0.3/client_1/lib:/opt/bmc/ARSystem/bin (ARNOTE 0) ARMonitor child process (pid:15865) started. ./arsvcdsp (ARNOTE 0) ARMonitor child process (pid:15866) started. ./arservdsd (ARNOTE 0) ARMonitor child process (pid:15867) started. ./java Action Request System(R) Distributed Server Version 7.6.04 SP4 201209051922 (c) Copyright 1995-2011 BMC Software, Inc. Action Request System AR System Application Command Dispatcher Version 8.1.01 201401281910 (c) Copyright 1998-2013 BMC Software, Inc. Action Request System(R) Signal Daemon
Re: Remedy Upgrade
Hello Willia , Moving binaries on servers is not an option for me since I am installing 8.1. I have read the docs page which says installation has to be done on all servers. https://docs.bmc.com/docs/display/public/ars81/Upgrading+server+groups#Upgradingservergroups-Toperformanin-placeupgrade James ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Upgrade
Not sure why I am replying to this on a Saturday night, but James - you really need to get a better understanding of the upgrade process for a server group. The first server is the only one where you want the application servers up. The second/third/etc servers need to be upgraded in a very specific way which only lays the binaries down on those servers - it shouldn't be touching the database. Ergo, the database should be backed up prior to the first, and the file system on all servers prior to each upgrade. Again, the exact process depends on version, but server group upgrades are tricky if you have never done one. Heck, they are tricky when you have done them. I'd suggest you read the server group docs, make an outline of an upgrade plan, and post here for critique. And search the list - many of us have posted about that exact topic. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Saturday, April 25, 2015 2:33 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Upgrade ** It would help if you include version from and version to. -Original Message- From: James Smith bmcremedyarslis...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Sat, Apr 25, 2015 3:17 pm Subject: Remedy Upgrade Hi List, How all are doing pals? Imagining all are fine with family and in party mood of weekend. Let me come to my concern so that you can help me. I have 3 servers in a server group and I am planning to upgrade it. Wondering what would be the blackout plan? If I complete the upgrade on 1 server successful and next server fails then do I need to restores all 3 servers or only next server? What about database? After completing upgrade on 1 server, do I need to take db backup again before going to next server? If I do so then it may take lot of time if DB size is large or if I have more servers in my environment ( let say 10 - I have seen it). How you guys are doing upgrade blackout plan in server group environment? I have given only one day change window for production server upgrade. Please share your valuable opinions. James. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ No virus found in this message. Checked by AVG - www.avg.comhttp://www.avg.com Version: 2014.0.4800 / Virus Database: 4311/9524 - Release Date: 04/12/15 Internal Virus Database is out of date. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Email engine not working
Hi Experts, I am facing below issue in stderr.log. I am able to successfully restsrt the services of ar email engine but outgoing email not triggering. The error logs form I am not getting anything. Apr 23, 2015 3:45:55 PM com.bmc.arsys.emaildaemon.LoggingModule doWork SEVERE: Could not connect to :xxx.xxx.xxx Apr 23, 2015 3:45:55 PM com.sun.mail.imap.IMAPStore protocolConnect SEVERE: AUTHENTICATE failed. javax.mail.AuthenticationFailedException: AUTHENTICATE failed. at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:474) at javax.mail.Service.connect(Service.java:275) at javax.mail.Service.connect(Service.java:156) at com.bmc.arsys.emaildaemon.MBConnection.openStore(MBConnection.java:467) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:2465) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:500) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:298) at java.lang.Thread.run(Unknown Sourc Please help. Thanks. Sandy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email engine not working
I think it could be email server authentication issue. Email engine supports only plain authentication. Check if something has changed on email server. Was it working at some stage? On Apr 25, 2015 12:09 PM, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Hi Experts, I am facing below issue in stderr.log. I am able to successfully restsrt the services of ar email engine but outgoing email not triggering. The error logs form I am not getting anything. Apr 23, 2015 3:45:55 PM com.bmc.arsys.emaildaemon.LoggingModule doWork SEVERE: Could not connect to :xxx.xxx.xxx Apr 23, 2015 3:45:55 PM com.sun.mail.imap.IMAPStore protocolConnect SEVERE: AUTHENTICATE failed. javax.mail.AuthenticationFailedException: AUTHENTICATE failed. at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:474) at javax.mail.Service.connect(Service.java:275) at javax.mail.Service.connect(Service.java:156) at com.bmc.arsys.emaildaemon.MBConnection.openStore(MBConnection.java:467) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:2465) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:500) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:298) at java.lang.Thread.run(Unknown Sourc Please help. Thanks. Sandy _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email engine not working
Yes It was working since last one year and no change in email mail box configuration. Suddenly issue came and surprised. Thanks, Sandey On Sat, Apr 25, 2015 at 12:31 PM, Mayuresh Wagh mayurbw...@gmail.com wrote: ** I think it could be email server authentication issue. Email engine supports only plain authentication. Check if something has changed on email server. Was it working at some stage? On Apr 25, 2015 12:09 PM, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Hi Experts, I am facing below issue in stderr.log. I am able to successfully restsrt the services of ar email engine but outgoing email not triggering. The error logs form I am not getting anything. Apr 23, 2015 3:45:55 PM com.bmc.arsys.emaildaemon.LoggingModule doWork SEVERE: Could not connect to :xxx.xxx.xxx Apr 23, 2015 3:45:55 PM com.sun.mail.imap.IMAPStore protocolConnect SEVERE: AUTHENTICATE failed. javax.mail.AuthenticationFailedException: AUTHENTICATE failed. at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:474) at javax.mail.Service.connect(Service.java:275) at javax.mail.Service.connect(Service.java:156) at com.bmc.arsys.emaildaemon.MBConnection.openStore(MBConnection.java:467) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:2465) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:500) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:298) at java.lang.Thread.run(Unknown Sourc Please help. Thanks. Sandy _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email engine not working
Hello Sandeep, Please refer the below BMC Community link which is related to same error what you are facing. https://communities.bmc.com/message/282939 It basically says you to reconfigure the IMAP settings and test. Thanks Regards Munesh On Sat, Apr 25, 2015 at 5:43 PM, Terry Bootsma tboot...@objectpath.com wrote: ** Looks like you are not authenticating correctly to your mail relay. I would check that first. Terry -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Sandeep Pandey *Sent:* April-25-15 2:40 AM *To:* arslist@ARSLIST.ORG *Subject:* Email engine not working ** Hi Experts, I am facing below issue in stderr.log. I am able to successfully restsrt the services of ar email engine but outgoing email not triggering. The error logs form I am not getting anything. Apr 23, 2015 3:45:55 PM com.bmc.arsys.emaildaemon.LoggingModule doWork SEVERE: Could not connect to :xxx.xxx.xxx Apr 23, 2015 3:45:55 PM com.sun.mail.imap.IMAPStore protocolConnect SEVERE: AUTHENTICATE failed. javax.mail.AuthenticationFailedException: AUTHENTICATE failed. at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:474) at javax.mail.Service.connect(Service.java:275) at javax.mail.Service.connect(Service.java:156) at com.bmc.arsys.emaildaemon.MBConnection.openStore(MBConnection.java:467) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:2465) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:500) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:298) at java.lang.Thread.run(Unknown Sourc Please help. Thanks. Sandy _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email engine not working
Looks like you are not authenticating correctly to your mail relay. I would check that first. Terry _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey Sent: April-25-15 2:40 AM To: arslist@ARSLIST.ORG Subject: Email engine not working ** Hi Experts, I am facing below issue in stderr.log. I am able to successfully restsrt the services of ar email engine but outgoing email not triggering. The error logs form I am not getting anything. Apr 23, 2015 3:45:55 PM com.bmc.arsys.emaildaemon.LoggingModule doWork SEVERE: Could not connect to :xxx.xxx.xxx Apr 23, 2015 3:45:55 PM com.sun.mail.imap.IMAPStore protocolConnect SEVERE: AUTHENTICATE failed. javax.mail.AuthenticationFailedException: AUTHENTICATE failed. at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:474) at javax.mail.Service.connect(Service.java:275) at javax.mail.Service.connect(Service.java:156) at com.bmc.arsys.emaildaemon.MBConnection.openStore(MBConnection.java:467) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(Receiver Module.java:2465) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java: 500) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:298) at java.lang.Thread.run(Unknown Sourc Please help. Thanks. Sandy _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email engine not working
Also, make sure your profile is setup right with Outlook. And the email engine service logs in with that account. On Apr 25, 2015 1:39 AM, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Hi Experts, I am facing below issue in stderr.log. I am able to successfully restsrt the services of ar email engine but outgoing email not triggering. The error logs form I am not getting anything. Apr 23, 2015 3:45:55 PM com.bmc.arsys.emaildaemon.LoggingModule doWork SEVERE: Could not connect to :xxx.xxx.xxx Apr 23, 2015 3:45:55 PM com.sun.mail.imap.IMAPStore protocolConnect SEVERE: AUTHENTICATE failed. javax.mail.AuthenticationFailedException: AUTHENTICATE failed. at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:474) at javax.mail.Service.connect(Service.java:275) at javax.mail.Service.connect(Service.java:156) at com.bmc.arsys.emaildaemon.MBConnection.openStore(MBConnection.java:467) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:2465) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:500) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:298) at java.lang.Thread.run(Unknown Sourc Please help. Thanks. Sandy _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
