Re: [EXTERNAL] Re: Letting users link to external files
mailman.rrr.se%2fcgi%2flistinfo%2farslist=E,1,yxwwHkeflPGqcNPCYM0oSSDZp5peUhaKciNlaqQ1jYU9AoHuigI-rEv_tt3FKOkZsr5pju9iumFswHiDhKP6MOgpRMT9RxT-SD_ecX2T8g,,=1> > > *The [EXTERNAL] tag in the subject line identifies emails that do NOT > originate from an ETSU person or service. Please exercise caution when > handling emails from external sources. Any email that is unsolicited and > requires you to take immediate action, appears to be forged or is PHISHING > for information can be verified by emailing the ITS Help Desk. * > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist > -- *Chris Jones, *Director Email: chris.jo...@arameasoftware.com Cell: +44 (0)7756 919 818 Aramea Ltd, 3rd Floor, 207 Regent Street, London W1B 3HH, United Kingdom Company Registration Number: 08503253 VAT Number: GB171863492 www.arameasoftware.com -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
Re: Srm AIF form
Hi Rajat, have you re-sync'd your mid-tier cache via the Mid-tier configuration tool? Regards, Chris On Fri, Sep 29, 2017 at 6:13 AM, Rajat Sharma <rajatcome...@gmail.com> wrote: > ** > Hi Team, > > I am trying to add/modify existing fields in already created AIF. I am > able to see the changes in dev studio but unable to see the changes in the > SRM form in Mid tier. I also tried changing the backend mapping in the SRD > questions and mapping sections but no help. > > Can you experts please let me know the exact steps to modify the existing > backend mapping of SRD or any suggestions in this regards. > > Thanks, > Rajat > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- *Chris Jones, *Director Email: chris.jo...@arameasoftware.com Cell: +44 (0)7756 919 818 UK: +44 203-514-3079 US: +1 321-710-7201 Aramea Ltd, 3rd Floor, 207 Regent Street, London W1B 3HH, United Kingdom Company Registration Number: 08503253 VAT Number: GB171863492 www.arameasoftware.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: How to "split" Unrestricted Access
Hi Irina, Another option for you to consider is using parent groups to control access to multiple companies, etc. https://docs.bmc.com/docs/display/public/ars81/Using+a+parent+group+for+permissions+inheritance Maybe you could create an HR parent group and grant access to that so HR people are granted access to anything within this parent group? Regards, Chris Chris Jones, Director <http://www.aramea.co/> www.aramea.co From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Irina Solarcuka Sent: 21 April 2017 05:34 To: arslist@ARSLIST.ORG Subject: How to "split" Unrestricted Access ** Hi, I would like to "split" Unrestricted Access in two parts - HR Unrestricted Access and Unrestricted Access for the other incidents. Is it possible? I've created an additional field in CTM:People form called HR Unrestricted Access, an additional Role and group with the same name. I can't use multi-tenancy since we have a mix of customers and support companies. Each support company can support each customer. I can't remove Unrestricted access from all the users that have that because of the same reason.. Any help is appreciated BR, Irina _ARSlist: "Where the Answers Are" and have been for 20 years_ --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: AR System Resource Definitions Question
Hi Mark, from what I recall you probably need to refresh the mid-tier cache. Regards, Chris Chris Jones, Director Email: chris.jo...@aramea.co <mailto:chris.jo...@aramea.co> www.aramea.co <http://www.aramea.co/> > On 27 Sep 2016, at 17:15, Mark <infome4...@gmail.com> wrote: > > ** > I am using HTML images stored in AR System Resource Definitions form. > > I had to update an image, and am not sure how/when the images are refreshed, > as the old image is still displaying. I cleared my browser cache, closed my > browser, logged out and back in. I refreshed the form. All I have not done > is restart the mid-tier. > > Before I jump through that hoop, anyone have knowledge on the inner workings > here? Am I being impatient or do I need to do something other than restart > MT? > > Thanks! > Mark > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy 9.5
Thanks Doug and LJ Chris Jones, Director Aramea www.arameasoftware.com Mueller, Doug wrote >Just to be really clear…. > >YES, the Java API will still be there and still be fully functional against >all applications and all uses that currently exist. > >Doug Mueller > >From: Action Request System discussion list(ARSList) >[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing >Sent: Wednesday, August 10, 2016 6:11 AM >To: arslist@ARSLIST.ORG >Subject: Re: Remedy 9.5 > >** >Chris, >Yes, as I understand it, the Java API will still be there...I see absolutely >no reason it would be removed/deprecated in any way. Did you get indication >elsewhere to the contrary? > >On Wed, Aug 10, 2016 at 6:45 AM, Chris Jones ><chris.jo...@aramea.co<mailto:chris.jo...@aramea.co>> wrote: >** Hi guys, > >Can anyone confirm if the 9.5 release of AR System will still support the Java >API? > >Thanks, > >Chris > >Chris Jones, Director > >Aramea > >www.arameasoftware.com<http://www.arameasoftware.com> >_ARSlist: "Where the Answers Are" and have been for 20 years_ > >_ARSlist: "Where the Answers Are" and have been for 20 years_ > >___ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >"Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Remedy 9.5
Hi guys, Can anyone confirm if the 9.5 release of AR System will still support the Java API? Thanks, Chris Chris Jones, Director Aramea www.arameasoftware.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Triplicate Records on AR System Group Form
Hi Tom, You can check the Long Group Name field in the Group form as this will be populated with the three Support Group tiers separated by a ">". You may also need to check the CTM:SYS-Access Permission Grps form. You can search by Support Group ID. Regards, Chris Chris Jones, Director www.aramea.co Tom Siegel wrote >Kevin - Thanks for the reply. Did you ever determine how to link the group >records on the AR System Group form and the CTM:Support Group form? If we do a >manual cleanup I need to know which support group on the AR side is linked to >the support group on the ITSM side > >Thanks, > >Tom > >___ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >"Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Incident close on create - assignee
Hi Mark, if the Assignment Availability being set to 'No' for “Closedby Nobody" doesn’t work, maybe you could overlay the Assignee menu? Chris Jones, Director www.aramea.co <http://www.aramea.co/> > On 13 Jan 2016, at 19:39, Brittain, Mark <mbritt...@navisite.com> wrote: > > ** > Hi All > > I have a requirement to close an Incident on submit. Basically document there > was an alert but no action is required. The submit comes into the > HPD:Interface_Create via a web service and if certain criteria is met, the > Status gets set to Closed. Problem is in order to create the Incident as > Closed or Cancelled there has to be an Assigned Group and Assignee. The > Assigned Group is no problem as the default group does not have notifications > enabled. Assigned Person is problem. If I create a dummy person “Closedby > Nobody”, that dummy person is going to show up in the Assignee menu when the > group is selected in any Incident. > > Through the HPD:Interface_Create is there a way to create the Closed > Incident without an assignee? > If that is not possible, is there a way to hide the dummy assignee from being > selected from the Assignee menu? > > ARS 7.6.04 > ITSM 7.6.04 > > Thanks > Mark > > Mark Brittain > Sr. OSD Systems Engineer > ITILv3 Foundation, Continual Service Improvement > NaviSite, Inc. – A Time Warner Cable Company > mbritt...@navisite.com <mailto:mbritt...@navisite.com> > Office: 315.634.9337 > Mobile: 315.882.5360 > > > > > This E-mail and any of its attachments may contain Time Warner Cable > proprietary information, which is privileged, confidential, or subject to > copyright belonging to Time Warner Cable. This E-mail is intended solely for > the use of the individual or entity to which it is addressed. If you are not > the intended recipient of this E-mail, you are hereby notified that any > dissemination, distribution, copying, or action taken in relation to the > contents of and attachments to this E-mail is strictly prohibited and may be > unlawful. If you have received this E-mail in error, please notify the sender > immediately and permanently delete the original and any copy of this E-mail > and any printout. > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: AR System Searches Preferences
To answer your last question, this form stores all the user's saved searches. Chris Jones, Director Aramea Ltd www.aramea.co SUBSCRIBE arslist Anonymous wrote >Hello, > >We upgraded remedy and copied all the data from version 7.6 to 9.0.01. Form >'AR System Searches Preferences' have a server name field that still points to >7.6. Do I need to update all the records in this form to point to v9.0.1? What >is the use of this form? > >Thanks! > >___ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >"Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Custom Filter Plug-In Failing
If you're on Windows you can debug using Visual Studio by instructing it to
start the arplugin.exe during your debug session.
I haven't done it for a while but you may have to comment out the arplugin.exe
from armonitor.cfg as vs will be starting it.
There should be plenty of resources online describing how to debug Dlls. It
works in a similar way.
Hope this helps.
Chris Jones, Director
www.aramea.co
LJ LongWing wrote
>**
>
>Obvious something is going on, I have no clue what out could be though. BMC
>is going to beg your best bet at this point.
>
>On Thu, Sep 10, 2015 at 4:15 AM, Jeff Lockemy <jlock...@gmail.com> wrote:
>
>
>** @font-face {font-family:"Cambria Math";panose-1:2 4 5 3 5 4 6 3 2 4;}
>@font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4;}
>p.MsoNormal, li.MsoNormal, div.MsoNormal{margin:0in;
>margin-bottom:.0001pt; font-size:12.0pt; font-family:"Times New
>Roman",serif;} a:link, span.MsoHyperlink {mso-style-priority:99;
> color:blue; text-decoration:underline;} a:visited,
>span.MsoHyperlinkFollowed{mso-style-priority:99; color:purple;
> text-decoration:underline;} p {mso-style-priority:99;
>mso-margin-top-alt:auto;margin-right:0in;
>mso-margin-bottom-alt:auto; margin-left:0in;font-size:12.0pt;
> font-family:"Times New Roman",serif;} span.EmailStyle18
>{mso-style-type:personal; font-family:"Calibri",sans-serif;
>color:#1F497D;} span.EmailStyle19 {mso-style-type:personal;
>font-family:"Calibri",sans-serif; color:windowtext;} span.EmailStyle20
> {mso-style-type:personal-reply; font-family:"Calibri",sans-serif;
> color:#1F497D;} .MsoChpDefault {mso-style-type:export-only;
>font-size:10.0pt;} @page WordSection1 {size:8.5in 11.0in; margin:1.0in
>1.0in 1.0in 1.0in;} div.WordSection1 {page:WordSection1;}
>
>
>
>Another side note, if the AR System is running a latest Service Pack (7.6.4
>SP5 or 8.1 SP2), but I downgrade just the “arplugin.exe” file to an earlier
>Service Pack version (7.6.4 SP3 or 8.1) then our custom plug-in runs just fine.
>
>
>
>Thanks,
>
>Jeff
>
>
>
>From: Jeff Lockemy [mailto:jlock...@gmail.com]
>Sent: Thursday, September 10, 2015 6:45 AM
>To: 'arslist@ARSLIST.ORG' <arslist@ARSLIST.ORG>
>Subject: RE: Custom Filter Plug-In Failing
>
>
>
>
>
>On both versions the AR System terminates when the plug-in is called.
>
>
>
>Wed Sep 09 17:19:29 2015 390695 : AR System plug-in server terminated when a
>signal/exception was received by the server (ARNOTE 40)
>
>Wed Sep 09 17:19:29 2015 Code: c005
>
> Operation: ARFilterApiCall
>
> VendorName: QMX.ARF.MAKEFILE
>
> Plugin-Lib: arfilterapiskl.dll
>
> Access Addr: 016B45A0
>
> Stack Begin:
>
> Addr: 77762990
>
> Addr: 77762C7A
>
> Addr: 77762B65
>
> Addr: 76B014AD
>
> Addr: 7C34218A
>
> Addr: 00404477
>
> Addr: 004041A6
>
> Addr: 0040F43A
>
> Addr: 004ACC0C
>
> Addr: 004B8766
>
> Addr: 7C349565
>
> Addr: 76B0336A
>
> Addr: 77769882
>
> Addr: 77769855
>
> Stack End
>
>
>
>Wed Sep 09 17:19:29 2015 390695 : AR System plug-in server terminated - fatal
>error occurred in plug-in server (ARNOTE 45)
>
>
>
>From: Action Request System discussion list(ARSList)
>[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
>Sent: Wednesday, September 9, 2015 5:18 PM
>To: arslist@ARSLIST.ORG
>Subject: Re: Custom Filter Plug-In Failing
>
>
>
>**
>
>What sort of problems is it reporting?
>
>On Wed, Sep 09, 2015 at 2:15 PM, Jeff Lockemy <jlock...@gmail.com> wrote:
>
>
>
>Good Afternoon List,
>
>Has any encountered an issue with a custom C filter plug-in that started
>with 7.6.4 SP5 or 8.1 SP1?
>
>We have a custom C filter plug-in that works fine on 7.6.4 SP3 and 8.1 (no
>service pack) but it fails on 7.6.4 SP5 and 8.1 SP1 and SP2. Looking at the
>arplugin.exe, the file size increased a decent percentage from the version
>it works in to the version that it's now failing in. So I suspect that BMC
>made some changes to the arplugin.exe in late 2013/early 2014 that is now
>causing our filter plug-in to fail.
>
>If anyone is experiencing the same issue and potential workaround, or has a
>custom C filter plug-in that runs successfully on 7.6.4 SP5 or 8.1 SP1 or
>SP2 that they could send me fo
Re: Count CRQ related an INC in status=Completed
Hi Pamela, You need to replace the double quotes with single quotes for this to work. Regards, Chris -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pamela Morales Sent: 19 June 2015 21:32 To: arslist@ARSLIST.ORG Subject: Re: Count CRQ related an INC in status=Completed Hi Bruce, I tried what you recommend, but I got an error: Invalid column name 'INC2014000903'. (SQL Server 207) (ARERR 552). I'm trying to do this SQL Sentence: SELECT COUNT (*) FROM dbo.CHG_Association_ID02Join WHERE (Request_ID01 =$Incident Number$ AND RequestID02_Status=10) I will be grateful with your help Thanks Pamela ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Data load forms names for ITSM 7.6.04...
Hi Joe, These correspond to: CFG:Service Catalog CFG:Service Catalog Assoc Regards, Chris Chris Jones, Director Email: chris.jo...@aramea.co Aramea Original message From: Joe D'Souza jdso...@shyle.net Date:01/07/2014 22:27 (GMT+00:00) To: arslist@ARSLIST.ORG Subject: Re: Data load forms names for ITSM 7.6.04... And I have the same question regarding the two tabs found in the OperationalCatalog.xls file. What are the names of the forms these correspond to? 1) 01 CFG-OperationalCatalog (2nd tab of the file) 2) 02 CFG-OperationalCatalogAssoc (3rd tab of the file) What are their underlying form names? Joe ___ From: Joe D'Souza [mailto:jdso...@shyle.net] Sent: Tuesday, July 01, 2014 4:40 PM To: ARS Discussion List Subject: Re: Data load forms names for ITSM 7.6.04... Another related question I have about the BMC provided spreadsheets for data load to 7.6.04. While most of the tabs on most of the worksheets are quite fairly easily locatable as forms, I am having trouble with finding a matching form that would correspond to a tab named:- 1) 17 CTM-PeopleAccessRestrictions (18th tab from the People.xls sheet) 2) 21 CTM-PeopleModification (22nd tab from the People.xls sheet) What underlying foundation forms do these correspond to?? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bennett, Craig Sent: Thursday, June 26, 2014 11:55 AM To: arslist@ARSLIST.ORG Subject: Re: Data load forms names for ITSM 7.6.04... SIT:loadSite SIT:loadSiteGroup -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, June 26, 2014 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: Data load forms names for ITSM 7.6.04... Hey Lisa, It's probably one of them The fields the Location spreadsheet would populate are, Company, Site, Region, Site Group, DataTags Status CTM:LoadRegion has Company and Region but is missing is missing Site and Site Group. Cheers Joe PS: I had not noticed the CTM:LoadRegion form so it was some help. I need to find the others. Works a whole lot better trying to locate forms having certain fields if you have DB access through queries to the meta-data :). I currently do not so kind of using old school ways by searching it in the Dev Studio with its search capacities. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Thursday, June 26, 2014 11:08 AM To: arslist@ARSLIST.ORG Subject: Re: Data load forms names for ITSM 7.6.04... Would it be called CTM:LoadRegion? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, June 26, 2014 10:34 AM To: arslist@ARSLIST.ORG Subject: Data load forms names for ITSM 7.6.04... ** The customer is on ITSM 7.6.04 SP3. I know about SP5 that SP3 is nearly about 2 years old and there is a recommendation out there to step up. To the best of my knowledge, all of the data load forms for ITSM have a naming convention of XXX:LoadYyy where XXX is a prefix of the function you are loading the data for, and Y is the actual function name. For e.g. COM:LoadCompany for company data. Is this true for *ALL* the foundation data load forms? If so I can't seem to find the one for Locations (containing columns Company, Site, Region, Site Group, DataTags Status). Is this load form differently named? I'm wondering if they weren't consistent on these names on SP3. What would really help me is if someone has a compiled list of all the Data load forms that are used to mass import ITSM 7.6.04 data, or point me to where this may be documented by BMC Software. Jo _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Data load forms names for ITSM 7.6.04...
And the load forms are CFG:LoadServiceCatalog CFG:LoadServiceCatalogAssoc Chris Jones, Director Email: chris.jo...@aramea.co Aramea Original message From: Joe D'Souza jdso...@shyle.net Date:01/07/2014 22:27 (GMT+00:00) To: arslist@ARSLIST.ORG Subject: Re: Data load forms names for ITSM 7.6.04... And I have the same question regarding the two tabs found in the OperationalCatalog.xls file. What are the names of the forms these correspond to? 1) 01 CFG-OperationalCatalog (2nd tab of the file) 2) 02 CFG-OperationalCatalogAssoc (3rd tab of the file) What are their underlying form names? Joe ___ From: Joe D'Souza [mailto:jdso...@shyle.net] Sent: Tuesday, July 01, 2014 4:40 PM To: ARS Discussion List Subject: Re: Data load forms names for ITSM 7.6.04... Another related question I have about the BMC provided spreadsheets for data load to 7.6.04. While most of the tabs on most of the worksheets are quite fairly easily locatable as forms, I am having trouble with finding a matching form that would correspond to a tab named:- 1) 17 CTM-PeopleAccessRestrictions (18th tab from the People.xls sheet) 2) 21 CTM-PeopleModification (22nd tab from the People.xls sheet) What underlying foundation forms do these correspond to?? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bennett, Craig Sent: Thursday, June 26, 2014 11:55 AM To: arslist@ARSLIST.ORG Subject: Re: Data load forms names for ITSM 7.6.04... SIT:loadSite SIT:loadSiteGroup -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, June 26, 2014 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: Data load forms names for ITSM 7.6.04... Hey Lisa, It's probably one of them The fields the Location spreadsheet would populate are, Company, Site, Region, Site Group, DataTags Status CTM:LoadRegion has Company and Region but is missing is missing Site and Site Group. Cheers Joe PS: I had not noticed the CTM:LoadRegion form so it was some help. I need to find the others. Works a whole lot better trying to locate forms having certain fields if you have DB access through queries to the meta-data :). I currently do not so kind of using old school ways by searching it in the Dev Studio with its search capacities. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Thursday, June 26, 2014 11:08 AM To: arslist@ARSLIST.ORG Subject: Re: Data load forms names for ITSM 7.6.04... Would it be called CTM:LoadRegion? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, June 26, 2014 10:34 AM To: arslist@ARSLIST.ORG Subject: Data load forms names for ITSM 7.6.04... ** The customer is on ITSM 7.6.04 SP3. I know about SP5 that SP3 is nearly about 2 years old and there is a recommendation out there to step up. To the best of my knowledge, all of the data load forms for ITSM have a naming convention of XXX:LoadYyy where XXX is a prefix of the function you are loading the data for, and Y is the actual function name. For e.g. COM:LoadCompany for company data. Is this true for *ALL* the foundation data load forms? If so I can't seem to find the one for Locations (containing columns Company, Site, Region, Site Group, DataTags Status). Is this load form differently named? I'm wondering if they weren't consistent on these names on SP3. What would really help me is if someone has a compiled list of all the Data load forms that are used to mass import ITSM 7.6.04 data, or point me to where this may be documented by BMC Software. Jo _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How to generate .arx file in ITSM 7.6.04
Hi Neha, If you're using 7.6.04 you could still use the Remedy User Tool (same version; 7.6.04) to create the arx files. Regards, Chris Chris Jones, Director Remed Advanced Query Language Web: www.aramea.co -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Neha Khandelwal Sent: 27 June 2014 11:11 To: arslist@ARSLIST.ORG Subject: How to generate .arx file in ITSM 7.6.04 Hi List, Can anyone please assist me in following issue- I am using ITSM 7.6.04 application suite. I need to take data backup of all records of HPD:Help Desk form. So I thought for the following approach (which I have already used in ARS 7.1) 1. Generate report of all records from HPD:Help Desk form, and create a .arx file. 2. In case of upload, use BMC Data Import tool to import back .arx files. But from ITSM application URL, I am not able to generate .arx file for both web or AR System report types. Can anyone please suggest me, a show to generate .arx files from ITSM 7.6.04 application? Regards Neha Khandelwal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Engage user group meeting in October, papers can still be submitted
I really wanted to submit a paper until I saw the tracks which look geared more for BMC marketing than anything else... Chris Original message From: arslist arsl...@danielbloom.ca Date:17/06/2014 14:51 (GMT+00:00) To: arslist@ARSLIST.ORG Subject: Re: BMC Engage user group meeting in October, papers can still be submitted ** You can still submit a paper for it for two more days, don’t know how many of you have already submitted or can figure out which track to submit under J bmc.com/engage2014cfp If we don’t submit BMC Remedy related papers and overwhelm them with our content we won’t get it, especially with their shorter schedule (than WWRUG). Last I heard registration should open “mid-June”, for some reason I expect Monday after paper submission closes, but for no compelling reason. Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: June 12, 2014 3:30 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Engaged user group meeting in October ** They have not. Registration is supposed to open this month. Jason On Thu, Jun 12, 2014 at 11:26 AM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: All, Does anyone know if they opened up registration. I filled out the pre-registration info, but have seen any update. Also when I called the hotel, they did not have the conference rates yet. Howard Sent from my iPad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Plugin programming with remedy
Hi Sweety, As LJ mentioned, you can write plugins in C or Java. Another option is to build a generic Java plugin that can run JRuby scripts directly within. You can store the scripts as configuration data and so you don't then need to build multiple plug-ins. I wrote a document for the BMC Communities here: https://communities.bmc.com/docs/DOC-30853 Regards, Chris Chris Jones RAQL = Remedy Advanced Query Language -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sweety Sent: 10 April 2014 17:46 To: arslist@ARSLIST.ORG Subject: Plugin programming with remedy Hi Experts, Today I was discussing with my team lead and he was telling me about the plugin programming but he was also not sure how it is done but he at least has an idea that there is something which can done in remedy through plugins. I want to know what are these plugins and how can we write these programs in remedy? Why do I need plugins? What's the need of plugin? Is there any document available for this programming? Appreciate your help. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Mathematical Calculations
Yes of course. Set the arithmetic operation as a value in a set fields action in an active link or filter. Regards, Chris Original message From: Sweety sweetykhann...@gmail.com Date:29/03/2014 09:14 (GMT+00:00) To: arslist@ARSLIST.ORG Subject: Mathematical Calculations Hi List, I am trying to do some simple calculations through remedy workflows like 1+1=2 or 5-2=3 or 2*2=4 . How can I do such calculations in remedy? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARSUITEKIT 8.1 install asks for the location of Disk1
Hi John, Try renaming the folder where your installer is located to Disk1. I have had to do this before. Regards, Chris Chris Jones, Director Email: chris.jo...@aramea.co Aramea Original message From: Reiser, John J john.j.rei...@lmco.com Date:05/03/2014 18:36 (GMT+00:00) To: arslist@ARSLIST.ORG Subject: ARSUITEKIT 8.1 install asks for the location of Disk1 ** Hello Listers, ARS 8.1.00 migrating from one remote MSSQL server to another. I had the current development db copied and restored onto the production db server. I changed the name of the db-server in the ar.cfg file to point to the production db server and ran the installation suite kit. After checking all of the db connection parameters I continue the install but the installer asks for new media or a location for DISK1. O choose the browse button and navigate to the location drive (E: DATA) and continue. Still prompts me for new media or the location of Disk1. Has anyone seen this and is it a bug with the 8.1.00 installer? Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
AD: Aramea Launches fresh innovative product for the BMC Remedy platform
Hi All, Apologies for the repost but the links in the previous post caused it to be blocked by some email systems Hope you all had a great Valentines weekend! Aramea RAQL is a new innovative product designed for the BMC Remedy AR System application. RAQL is the Remedy Advanced Query Language, a language modelled closely on the familiar syntax of SQL. RAQL statements of SELECT, INSERT, UPDATE and DELETE are parsed and executed through the Remedy API and so can access and affect only the data that the Remedy user login is permitted to. Aramea RAQL statements can be used to replace the use of SQL which greatly benefits multi-tenancy environments where use of SQL statements is particularly dangerous as the Remedy database user has access to all the data on the Remedy server. The Aramea RAQL server software provides both a front-end access to execute statements through the Mid-tier and Remedy User Tool and also a Filter API Plugin for filter workflow. Aramea RAQL can also benefit companies where access to the database to run SQL queries is restricted, particularly for professional services teams. The Aramea RAQL client software can be used to run statements on any Remedy Server without the need to install anything on the server. Ad-hoc join statements can be defined without the need to build join forms. Aramea RAQL can also be used to facilitate a much more streamlined implementation of any Remedy integration projects. The Aramea RAQL Java library allows you to interact with the data on the Remedy server through just a couple of lines of code, thereby reducing time and cost when developing integration software. The power and flexibility of Aramea RAQL allows for many uses, whether you need to simply replace your SQL statements to protect data or you have an integration project. Here are some examples of statements to highlight some of what can be achieved using RAQL: Creation of a new Task within a Change Request This example shows that by using RAQL you can create a task for a Change Request with a single statement by using information from the Task Template and the Change itself joined to provide the data for the INSERT statement INSERT INTO TMS:Task (TemplateID, TaskName, Summary, Location Company, RootRequestMode, RootRequestName, RootRequestInstanceID) VALUES (SELECT T.InstanceId, T.TaskName, T.Summary, 'Calbro Services', 'Real', C.Infrastructure Change ID, C.InstanceId FROM TMS:TaskTemplate T, CHG:Infrastructure Change C WHERE T.Summary = 'Standard Update of CMDB' AND C.Infrastructure Change ID = 'CRQ0001') As this is not SQL but RAQL the relevant workflow will be triggered for Submit filters when the statement is executed. Extracting all attachments from Incident Work Logs This example shows the use of a special RAQL function used to extract all the attachments, again in one simple statement SELECT TO_FILE(z2AF Work Log, 'C:\temp\attachments') FROM HPD:WorkLog More information Web: www . aramea . co Email: info @ aramea . co Sales: sales @ aramea . co Chris Jones, Director Aramea Small logo Aramea Ltd, 3rd Floor, 207 Regent Street, London W1B 3HH, United Kingdom --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.jpg
AD: Aramea Launches fresh innovative product for the BMC Remedy platform
Aramea RAQL is a new innovative product designed for the BMC Remedy AR System application. RAQL is the Remedy Advanced Query Language, a language modelled closely on the familiar syntax of SQL. RAQL statements of SELECT, INSERT, UPDATE and DELETE are parsed and executed through the Remedy API and so can access and affect only the data that the Remedy user login is permitted to. Aramea RAQL statements can be used to replace the use of SQL which greatly benefits multi-tenancy environments where use of SQL statements is particularly dangerous as the Remedy database user has access to all the data on the Remedy server. The Aramea RAQL server software provides both a front-end access to execute statements through the Mid-tier and Remedy User Tool and also a Filter API Plugin for filter workflow. Aramea RAQL can also benefit companies where access to the database to run SQL queries is restricted, particularly for professional services teams. The Aramea RAQL client software can be used to run statements on any Remedy Server without the need to install anything on the server. Ad-hoc join statements can be defined without the need to build join forms. Aramea RAQL can also be used to facilitate a much more streamlined implementation of any Remedy integration projects. The Aramea RAQL Java library allows you to interact with the data on the Remedy server through just a couple of lines of code, thereby reducing time and cost when developing integration software. The power and flexibility of Aramea RAQL allows for many uses, whether you need to simply replace your SQL statements to protect data or you have an integration project. Here are some examples of statements to highlight some of what can be achieved using RAQL: Creation of a new Task within a Change Request This example shows that by using RAQL you can create a task for a Change Request with a single statement by using information from the Task Template and the Change itself joined to provide the data for the INSERT statement INSERT INTO TMS:Task (TemplateID, TaskName, Summary, Location Company, RootRequestMode, RootRequestName, RootRequestInstanceID) VALUES (SELECT T.InstanceId, T.TaskName, T.Summary, 'Calbro Services', 'Real', C.Infrastructure Change ID, C.InstanceId FROM TMS:TaskTemplate T, CHG:Infrastructure Change C WHERE T.Summary = 'Standard Update of CMDB' AND C.Infrastructure Change ID = 'CRQ0001') As this is not SQL but RAQL the relevant workflow will be triggered for Submit filters when the statement is executed. Extracting all attachments from Incident Work Logs This example shows the use of a special RAQL function used to extract all the attachments, again in one simple statement SELECT TO_FILE(z2AF Work Log, 'C:\temp\attachments') FROM HPD:WorkLog More information Web: www.aramea.co Email: i...@aramea.co Sales: sa...@aramea.co Chris Jones, Director Email: chris.jo...@aramea.co Aramea Small logo Aramea Ltd, 3rd Floor, 207 Regent Street, London W1B 3HH, United Kingdom www.aramea.co http://www.aramea.co/ --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.jpg
Re: Anyone have a list (or know of a list) of plugins...
All Java plugins are listed in pluginsvr/pluginsvr_config.xml so any in ar.cfg and not listed here will be C plugins. Chris --- Original Message --- From: Joe Martin D'Souza jdso...@shyle.net Sent: 20 September 2013 19:49 To: arslist@ARSLIST.ORG Subject: Re: Anyone have a list (or know of a list) of plugins... For getting just the list, the ar.conf file should be more than enough for plugins used by the AR Server and applications installed on it. You could also probably try to identify most of their types from the configuration parameter name related to each of the plugin - I think most of them have the type in the configuration parameter name.. Cheers Joe -Original Message- From: Rick Phillips Sent: Friday, September 20, 2013 1:28 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Anyone have a list (or know of a list) of plugins... ...describing which are C plugins and which are Java plugins? Thanks, Rick ars/itsm/cmdb 8.1 SQL 2008 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: HostID for ITSM preconfigured stack install?
Andrew, Try this: /sbin/ifconfig eth0 Regards, Chris From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Hicox Sent: 10 September 2013 14:28 To: arslist@ARSLIST.ORG Subject: HostID for ITSM preconfigured stack install? ** Everyone, I apologize in advance, this may be a dumb question that's answered in the install docs, but dang if I can find it this morning. The long and short of it: I want to set up a quick ITSM install and poke around / evaluate / get an idea what I'm in for. I've downloaded BMCRemedyITSMSuitePreconfiguredStack8.1.00.Linux.tar.gz, which just appears to be an ARServer/Midtier plus all the ITSM bits. Cool. So I set up a DB, set up a VM make sure it's got all the Linux bits that it needs and plenty of disk space, fire up the installer, and it asks for a license key. Presumably because there is so much data in the ITSM install, it violates the no more than 10k records condition of a demo-licensed arserver. Cool, cool. I can go get an eval license off the BMC site. But I need the Host-ID. The only place I know to get the Host-ID is off the arserver license dialog. Which I don't have. Because I don't have an arserver yet! And while I could go on . install the arserver, get the hostID, go get my eval license, then come back and install the rest of ITSM, it seems like it'd be awful nice to be able to use this all-in-one installer and get it over with all in one go. Does anyone know a way to get the host-id off a system before you put up an arserver? thanks, -Andy _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Error 506602: Creating a task for an incident using Process Designer
Hi Saurabh, You may need to contact BMC to see if they can help you with this. Regards, Chris Date: Sat, 10 Aug 2013 13:23:01 -0700 From: malviya.saurab...@gmail.com Subject: Re: Error 506602: Creating a task for an incident using Process Designer To: arslist@ARSLIST.ORG Hi Chris, I get that each task shown in PD is itself a task in TMS Task form. But my requirement is to create a task based on a task template using process designer; which I am not able to achieve. So you meant to say that this is not possible via process designer. Could you please throw some light on this. Thanks. Regards, Saurabh -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Error-506602-Creating-a-task-for-an-incident-using-Process-Designer-tp111219p111298.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Error 506602: Creating a task for an incident using Process Designer
Hi Saurabh, I'm not sure of your question. Process Designer will create TMS tasks for each step of the process automatically, or you can use the Create New Request action like you have, to create the task. You cannot reference a task template created within TMS templates. Regards, Chris -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of MalviyaSaurabh Sent: 09 August 2013 13:24 To: arslist@ARSLIST.ORG Subject: Re: Error 506602: Creating a task for an incident using Process Designer Hi Chris, Thanks a lot for your response. Inclusion of p_task_id field in create request action (in Task3) is basically suppressing the task (which is to be generated based on the template id). If i don't use create a request action for task generation, could you please help me how to generate a task based on the task template id. Appreciate your efforts. Regards, Saurabh -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Error-506602-Creating-a-tas k-for-an-incident-using-Process-Designer-tp111219p111256.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Error 506602: Creating a task for an incident using Process Designer
Hi Saurabh, can you clarify, the task being created is a process task itself, or you are using a process designer action to create the task? Thanks, Chris Date: Thu, 8 Aug 2013 01:24:13 -0700 From: malviya.saurab...@gmail.com Subject: Error 506602: Creating a task for an incident using Process Designer To: arslist@ARSLIST.ORG Hi All, I have to create a task using a task template via Process Designer for an incident. I have created a process which based on a field on HPD:Help Desk should create a task for an incident. But when I am trying to change the status of the task from Staged to Work in Progress or Closed, i get the error This task (or group) must be activated (from the parent) before it can be changed to the status: Closed Success. Please ensure the parent record has been submitted and retry the operation. (ARERR 506602) because of the filter ABYS:TMS:TAS:PreventStatusTransition_Inactive which gets triggered because Abydos Task Type ID field is null; I am not able to understand meaning of this field. Kindly provide any solution to this problem. Regards, Saurabh -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Error-506602-Creating-a-task-for-an-incident-using-Process-Designer-tp111219.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Error 506602: Creating a task for an incident using Process Designer
Why not have Process Designer create the task directly? Any tasks in the process will be created as TMS:Tasks anyway when the process is running for an Incident. You can have the process use a condition to decide if the task is assigned or not and you should not need to create the supporting data such as TMS:Flow, etc. Regarding your first task running automatically, is the value on the Incident? If so, you can use a Set Outcome action to automate it. Date: Thu, 8 Aug 2013 02:58:36 -0700 From: malviya.saurab...@gmail.com Subject: Re: Error 506602: Creating a task for an incident using Process Designer To: arslist@ARSLIST.ORG Hi Chris, I am using the process designer action to create a new task. Currently I have three tasks in the process designer which are actually checking for the qualification when to generate a task. My third task action actually creates a record in TMS:Task form. The question here is there are numerous core task forms like TMS:Flow, FlowBuilder, Association,MetricsSummary etc, do we need to create separate action for each such forms or abydos has got its workflows for all the necessary forms. Also Chris, I would ideally want my first task action to be triggered automatically (where currently I have to manually go and supply a value for an outcome) which in turn closes all the three task and generates a new task (from third task action) which is actually throwing me the mentioned error. I have provided all the mandatory fields for TMS:Task; am i missing few more fields. Regards, Saurabh -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Error-506602-Creating-a-task-for-an-incident-using-Process-Designer-tp111219p111221.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Error 506602: Creating a task for an incident using Process Designer
Another option would be to go back to your earlier question on the Abydos Task Type ID field. In your Create New Request action you can set this to the p_task_id keyword which should prevent the error message you reported from appearing. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of MalviyaSaurabh Sent: 08 August 2013 12:03 To: arslist@ARSLIST.ORG Subject: Re: Error 506602: Creating a task for an incident using Process Designer Hi Chris, Thanks for your reply. ProcessFallout.xml http://ars-action-request-system.1.n7.nabble.com/file/n111223/ProcessFallou t.xml I will present to you my scenario in detail. Once an incident is raised (New status), we have an external system which will be doing some diagnostics and setting a value to a field based on the diagnostics(lets call it zQuailifer in HPD:Help Desk form) and changing the status to In Progress, now at this point we want process designer to trigger the process and check another customized regular form (template matrix)and select a template id based on this zQuailifer field and populate the task/tasks for that incident based on the task template/task group template id. Can you please suggest how can we go ahead with this scenario. Currently I am having the process like this: Task 1. Fetch Outcome (this basically fetches the zQuailifer from HPD:Help Desk form) Dependency Link 1 ( with AND type and value as PT) Task 2. Set Value (this fetches few parameters from HPD:Help Desk form) Dependency Link 2 (no conditions) Task 3. Generate Task (this creates a record in TMS:Task form with values retrieved earlier) What i got from you is not to have Task3. Could you please suggest me a way to query this template_matrix form based on zQualifier field. Please find attached my process xml. Thanks in advance. Regards, Saurabh -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Error-506602-Creating-a-tas k-for-an-incident-using-Process-Designer-tp111219p111223.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Automatische Antwort: Handling customizations during upgrade
End of May? That's what I call a vacation :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Riener Johannes OPP sIT Sent: 08 August 2013 17:15 To: arslist@ARSLIST.ORG Subject: Automatische Antwort: Handling customizations during upgrade Dear Ladies and Gentlemen! I am out of office till end of May! In urgent cases please contact my colleagues from OPP. sincerely Johannes Riener ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARSList Award Voting Time - Round 2
Thanks for the reminder :) Date: Mon, 5 Aug 2013 08:00:44 -0600 From: lj.longw...@gmail.com Subject: Re: ARSList Award Voting Time - Round 2 To: arslist@ARSLIST.ORG ** Just a reminder, in case you forgot...send votes to arslistawa...@wwrug.com :) And for stats...we hit 87 votes in round 1...but we lost 16 MVP votes because of the cut from 9 to 3...so you still have the opportunity to make a difference :) On Mon, Aug 5, 2013 at 7:50 AM, LJ LongWing lj.longw...@gmail.com wrote: Ok folks, round 2 for MVP (BMC Beyond the call is still accepting votes)here is how Round 2 works. Our field has narrowed from 9 to 3. Your top 3 MVP's this year are David EasterFrederick W GroomsJason Miller So...here is how it will work, you can still cast your vote for your pick 1st-3rd, or just 1st as some of you chose to do in round 1. If you already cast a vote, your vote still stands, but you can choose to change it if you want. If you chose to vote like this (an actual vote BTW) 1 - Tauf2 - Jason3 - Carl here is what I'm doing with that...Tauf and Carl are no longer in the pool, so I take their names off, and Jason slides into first place vote for this person. If you voted for 3 people that are no longer eligible, your MVP vote has been nullified, and you are encouraged to vote again. Both Doug and Ryan are still the only two Beyond the Call nominees, and you can still vote for them if you haven't already...but I won't be accepting changes to this vote. Soyou know who you voted for...any vote for the remaining 3 nominees is automatically carried over to the next round...but you can change that if you so choose... Lets pick an MVP folks :) On Mon, Jul 22, 2013 at 2:16 PM, LJ LongWing lj.longw...@gmail.com wrote: It is now time to VOTE for this years ARSList MVP and BMC Beyond the Call. The rules changed a bit this year regarding the nomination process, which allows us to have a larger pool of nominees than would normally be available, which brings its own challenges. The voting will run 4 weeks this year. I'm going to run it as several voting rounds with people being eliminated, and by the final round have finalists. This year we have a record number of nominees. Here are the rules. * Voting starts now and ends Sunday August 18th at 5PM EST* Voting is by the Individual REAL person, so redistribution lists don't vote, your identity must be known, and those that have multiple subscriptions still get only one vote * BMC Software employees on the ARSList are eligible to vote* All decisions of myself or the oversight panel are final (if I have to make a controversial decision, I confer with 3 past MVP winners for their opinion) * The Award will be made on Thursday October 3rd at WWRUG13: Award Ceremony during the WWRUG Awards keynote. [no one knows the winner(s) until then, well okay, except me and Daniel]* PLEASE SEND VOTES TO arslistawa...@wwrug.com FOR THEM TO COUNT MVP VOTING FORMAT:Each Person voting gets to vote for their top 3 picks. 1st, 2nd, 3rd, each position has a weight to it. At the end of 2 weeks, we will have a runoff of the top 3 nominees where we will use the same format, which should give us a clear winner, if a tie does occur, we will cull the 3rd place votes and see if that gives a winner. In the unlikely event that we still don't have a winner, then just the top 1 vote will count. If then, we still have a tie, Daniel and I will confer with past winners to break the tie. MVP Nominees areAxton Grams - Winner of the MVP in 2006, he is a steady member of the community that provides resources both on and off list. His nomination this year called out his knowledge of integrations and server setups as a key factor of his helpful nature. Carl Wilson - While a relative newcomer to the ARSList, Carl has been part of the BMC Remedy community for quite a few years and since joining the list has helped many members with a variety of problems. His nomination this year specifically called out his knowledge on SRM and ITSM. Clair Sanford - Clair is a staple of the ARSList, both asking questions and answering other peoples questions. Her nomination this year didn't call out any specific areas of expertise, but instead discussed her general knowledge and willingness to help anyone. David Easter - David is an ever present authority an all things Remedy. His nomination this year discussed his in depth knowledge of documentation, quite often with links to the official BMC pages. His posts are always thought out and detailed in nature. Frederick W Grooms - A modern day renaissance man, Fred's nomination this year speaks to a man of many talents from workflow and upgrades to OS issues and more. He often provides details that obviously require investigation and work on his end before responding. Jason Miller - Often the purveyor of arcane knowledge, Jason is willing to help people both on and off list. His nomination this
Re: SRM Question Conditions
Jason, Assuming that you map your QA answers to SR Type fields on the Service Request, PD can use the values from these fields in the process to determine the path to follow in the process, or use within actions (email messages, pushing to other forms, etc) Additionally, when the process creates a fulfilment request, it can store the id of the request created to be referenced in further actions should you need to read values from or update later on in the process. Regards, Chris From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: 29 July 2013 23:20 To: arslist@ARSLIST.ORG Subject: Re: SRM Question Conditions ** That is exactly it, no SRM:AppInstanceBridge records if the SRD uses a PD process instead of a PDT. I had to hit my archive to refresh my memory. The impact is: 1. When an SR is cancelled the fulfillment request is not cancelled 2. When a fulfillment request is cancelled/completed the SR is not cancelled/completed (or any other status update for that matter) 3. Work Info entered in the SR cannot be seen in the fulfillment request 4. Work Info entered in the fulfillment request cannot be seen in the SR 5. Getting the following error when trying to open the SR from the fulfillment record (View Service Request button) * A failure occurred because the Web Path of the remote server servername is not configured in the AR System Server to Key Map form. (ARERR 9284) * We noticed in the database that the SRMSRegistryInstanceID column in the Change Request is NULL on the PD created request. If I update the record with the CAI:AppRegistry ID for SRM the button starts to work but the other 4 symptoms remain. * We found that we can hard code the value of SRMSRegistryInstanceID in the Process Designer and #5 is no longer an issue. Chris, Can you give an example of PD processes can still interact with the service request for your QA answers or the fulfilment requests created? Jason On Mon, Jul 29, 2013 at 1:13 PM, Chris Jones chrisaby...@hotmail.com wrote: ** You are both correct. PD will set the srinstance id field on the fulfilment request but it does not create the additional entry in APP:Instance Bridge form (I think this is the form name, I don't have access to a server right now.) There were plans to introduce this but not sure on the current situation. PD processes can still interact with the service request for your QA answers or the fulfilment requests created. Chris --- Original Message --- From: Tauf Chowdhury taufc...@gmail.com Sent: 29 July 2013 20:23 To: arslist@ARSLIST.ORG Subject: Re: SRM Question Conditions ** Jason, Interesting that the relationship between SR and Fulfillment is not there. I had worked extensively with the Abydos team and specifically requested that functionality and from what I remember, they built that in. Maybe it got dropped in translation when BMC acquired them. Chris Jones should be able to answer this. From what I remember, the create request task in PD is just a push to the interface forms right? You could probably do a set fields $service request ID$ or the instance ID into the SRID fields o the interface form you're trying to push to. I remember the one thing that was missing was if you had a task to create a change/incident from within another change/incident, it wouldn't push the relationship to the respective Associations form. Sent from my iPhone On Jul 29, 2013, at 2:43 PM, Jason Miller jason.mil...@gmail.com wrote: ** So far we have been able to avoid AIFs but I know the day will come when we need to create one. We have been using the approach Tauf mentioned in helping people be creative or relaxing their requirement (many times things asked for do not provide enough business value to justify the effort in making it happen). A feature that was added in SRM 8.0 and has really helped us steer clear of AIFs are the Autofill Actions. https://docs.bmc.com/docs/display/public/srm80/Autofilling+responses+in+an+S RD So far this has provided the the ability to look up (Set Fields if you will) configuration data that helps route the request to the correct fulfilment app and/or Support Group. As an example we built an ITSM Process Designer workflow because we thought it was the only way (besides AIF) to create the dynamic process we needed (configuration based fulfillment and assignment). Turns out there is a major flaw in ITSM PD that doesn't create the linking records between SRM:Request and the fulfillment apps (I call it a flaw but it is working as designed, they just didn't finish the design). Since we started building the system on 7.6.04 and upgraded to 8.0 we overlooked the introduction of Autofill Actions. We were able to recreate the process within SRM and everything worked as expected. Although I do miss the ITSM PD revisioning and ease of import/exporting just
Re: Best practise on how to integrate/import XML-Datafiles to ARSystem 7.5
What are you exporting from ARIS? If you are exporting processes, are you able to export to XPDL? If so you can import XPDL through ITSM Process Designer. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ser Lif Sent: 30 July 2013 10:12 To: arslist@ARSLIST.ORG Subject: Best practise on how to integrate/import XML-Datafiles to ARSystem 7.5 Hi all, Has anyone a useful, relative simple and proven method to integrate/import XML-Data files into ARSystem for the following scenario ? The XML-files will be provided in a daily routine from ARIS (a business process and design tool) to feed some ARS Forms. The transfer point for the XML-files will be near or within the ARSystem database instance. Before the XML-data will be imported to ARS Forms a consistency check with existing data must be implemented to see if the arrived data is o.k. as well as a way to check what the delta would be against existing data. A delta.log should be created as a final approve for the sender to import the new data. I was thinking of a Vendor or View Form, providing the possibility to do the consistency check with ars objects/workflow, since the customer has no AIE. However, the challenge is, neither remedy nor aris follow the xml-standrd with their files. Remedy is calling them ARSXML, ARIS anything similar. I assume, therefore, no Vendor Form or View Form can be created/bind with the ARIS xml-file. I checked some ARIS documentation to see on what database it is running. Standard install is Derby but also can be installed to MS-SQL or Oracle. To Derby Database jdbc may connect to. I have posted this request on BMC's community as well https://communities.bmc.com/message/342360 for those who would like to share their thoughts and experience with me. All other are kindly invited to do via ARSList. Any other way or hint on how to achieve customer requirement in a way Vendor or View Form would do - is very welcome ? regards. Ser Lif ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Process Designer help
Have you tried running a process from the Process Designer Sample Form? If no luck, try it with filter logging on to confirm what is happening (or not). -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vijay Paulraj Sent: 30 July 2013 13:21 To: arslist@ARSLIST.ORG Subject: Re: Process Designer help Hi Chris, That is fine as well. Still struggling to find where the problem is. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Process Designer help
Hi Vijay, Did you install and run PDICT as part of the installation? If so did it run successfully? Chris -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vijay Paulraj Sent: 29 July 2013 08:39 To: arslist@ARSLIST.ORG Subject: Re: Process Designer help We enabled those as well (both form type and server type). but logs are not getting generated. - Why are these not getting generated? - Permission issues? This is the first sample process we are executing. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARSList Award Voting Time
Hi, I would like to register a vote of Tauf for MVP and Doug for BMC Beyond the Call. Thanks, Chris From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: 22 July 2013 21:16 To: arslist@ARSLIST.ORG Subject: ARSList Award Voting Time ** It is now time to VOTE for this years ARSList MVP and BMC Beyond the Call. The rules changed a bit this year regarding the nomination process, which allows us to have a larger pool of nominees than would normally be available, which brings its own challenges. The voting will run 4 weeks this year. I'm going to run it as several voting rounds with people being eliminated, and by the final round have finalists. This year we have a record number of nominees. Here are the rules. * Voting starts now and ends Sunday August 18th at 5PM EST * Voting is by the Individual REAL person, so redistribution lists don't vote, your identity must be known, and those that have multiple subscriptions still get only one vote * BMC Software employees on the ARSList are eligible to vote * All decisions of myself or the oversight panel are final (if I have to make a controversial decision, I confer with 3 past MVP winners for their opinion) * The Award will be made on Thursday October 3rd at WWRUG13: Award Ceremony during the WWRUG Awards keynote. [no one knows the winner(s) until then, well okay, except me and Daniel] * PLEASE SEND VOTES TO arslistawa...@wwrug.com FOR THEM TO COUNT MVP VOTING FORMAT: Each Person voting gets to vote for their top 3 picks. 1st, 2nd, 3rd, each position has a weight to it. At the end of 2 weeks, we will have a runoff of the top 3 nominees where we will use the same format, which should give us a clear winner, if a tie does occur, we will cull the 3rd place votes and see if that gives a winner. In the unlikely event that we still don't have a winner, then just the top 1 vote will count. If then, we still have a tie, Daniel and I will confer with past winners to break the tie. MVP Nominees are Axton Grams - Winner of the MVP in 2006, he is a steady member of the community that provides resources both on and off list. His nomination this year called out his knowledge of integrations and server setups as a key factor of his helpful nature. Carl Wilson - While a relative newcomer to the ARSList, Carl has been part of the BMC Remedy community for quite a few years and since joining the list has helped many members with a variety of problems. His nomination this year specifically called out his knowledge on SRM and ITSM. Clair Sanford - Clair is a staple of the ARSList, both asking questions and answering other peoples questions. Her nomination this year didn't call out any specific areas of expertise, but instead discussed her general knowledge and willingness to help anyone. David Easter - David is an ever present authority an all things Remedy. His nomination this year discussed his in depth knowledge of documentation, quite often with links to the official BMC pages. His posts are always thought out and detailed in nature. Frederick W Grooms - A modern day renaissance man, Fred's nomination this year speaks to a man of many talents from workflow and upgrades to OS issues and more. He often provides details that obviously require investigation and work on his end before responding. Jason Miller - Often the purveyor of arcane knowledge, Jason is willing to help people both on and off list. His nomination this year stated that Jason is so helpful in so many areas that it's hard to pinpoint specific areas of specialty. Laurent Matheo - Laurent is new to the ARSList, but not new to Remedy. After meeting him at last years RUG event and telling him that the ARSList is 'where it's at', he happily joined the list and has become a regular fixture seeming to specialize in thinking outside the box and finding creative solutions to everyday problems. Mark Brittain - There almost isn't a day that goes by that you don't find Mark posting a question or answering one on the ARSList. He is quite often ready to either come up with a creative solution to your problem, or point you to BMC Documentation on how to do it. Tauf Choudhury - Tauf takes the ARSList to a whole different level by answering his posts while on the go. Tauf regularly posts solutions to problem in every realm, but his contribution in the SRM arena was specifically called out in his nomination. The BMC Vote will be run in the standard one vote per person format for a period of 4 weeks total. BMC Beyond the Call Nominees are Doug Mueller - As THE founding father of Remedy, Doug has inside knowledge like no one else. His posts to the list are regularly longer than average, and chock full of more information than you might get out of a week long training class. Ryan Downing - A relative newcomer to the list, Ryan has stepped up and is becoming a regular fixture. His posts are knowledgeable,
Re: ARSList Award Voting Time
Oops... maybe that's why some of us don't post to the list... From: Chris Jones [mailto:chrisaby...@hotmail.com] Sent: 29 July 2013 10:34 To: 'arslist@ARSLIST.ORG' Subject: RE: ARSList Award Voting Time Hi, I would like to register a vote of Tauf for MVP and Doug for BMC Beyond the Call. Thanks, Chris From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: 22 July 2013 21:16 To: arslist@ARSLIST.ORG Subject: ARSList Award Voting Time ** It is now time to VOTE for this years ARSList MVP and BMC Beyond the Call. The rules changed a bit this year regarding the nomination process, which allows us to have a larger pool of nominees than would normally be available, which brings its own challenges. The voting will run 4 weeks this year. I'm going to run it as several voting rounds with people being eliminated, and by the final round have finalists. This year we have a record number of nominees. Here are the rules. * Voting starts now and ends Sunday August 18th at 5PM EST * Voting is by the Individual REAL person, so redistribution lists don't vote, your identity must be known, and those that have multiple subscriptions still get only one vote * BMC Software employees on the ARSList are eligible to vote * All decisions of myself or the oversight panel are final (if I have to make a controversial decision, I confer with 3 past MVP winners for their opinion) * The Award will be made on Thursday October 3rd at WWRUG13: Award Ceremony during the WWRUG Awards keynote. [no one knows the winner(s) until then, well okay, except me and Daniel] * PLEASE SEND VOTES TO arslistawa...@wwrug.com FOR THEM TO COUNT MVP VOTING FORMAT: Each Person voting gets to vote for their top 3 picks. 1st, 2nd, 3rd, each position has a weight to it. At the end of 2 weeks, we will have a runoff of the top 3 nominees where we will use the same format, which should give us a clear winner, if a tie does occur, we will cull the 3rd place votes and see if that gives a winner. In the unlikely event that we still don't have a winner, then just the top 1 vote will count. If then, we still have a tie, Daniel and I will confer with past winners to break the tie. MVP Nominees are Axton Grams - Winner of the MVP in 2006, he is a steady member of the community that provides resources both on and off list. His nomination this year called out his knowledge of integrations and server setups as a key factor of his helpful nature. Carl Wilson - While a relative newcomer to the ARSList, Carl has been part of the BMC Remedy community for quite a few years and since joining the list has helped many members with a variety of problems. His nomination this year specifically called out his knowledge on SRM and ITSM. Clair Sanford - Clair is a staple of the ARSList, both asking questions and answering other peoples questions. Her nomination this year didn't call out any specific areas of expertise, but instead discussed her general knowledge and willingness to help anyone. David Easter - David is an ever present authority an all things Remedy. His nomination this year discussed his in depth knowledge of documentation, quite often with links to the official BMC pages. His posts are always thought out and detailed in nature. Frederick W Grooms - A modern day renaissance man, Fred's nomination this year speaks to a man of many talents from workflow and upgrades to OS issues and more. He often provides details that obviously require investigation and work on his end before responding. Jason Miller - Often the purveyor of arcane knowledge, Jason is willing to help people both on and off list. His nomination this year stated that Jason is so helpful in so many areas that it's hard to pinpoint specific areas of specialty. Laurent Matheo - Laurent is new to the ARSList, but not new to Remedy. After meeting him at last years RUG event and telling him that the ARSList is 'where it's at', he happily joined the list and has become a regular fixture seeming to specialize in thinking outside the box and finding creative solutions to everyday problems. Mark Brittain - There almost isn't a day that goes by that you don't find Mark posting a question or answering one on the ARSList. He is quite often ready to either come up with a creative solution to your problem, or point you to BMC Documentation on how to do it. Tauf Choudhury - Tauf takes the ARSList to a whole different level by answering his posts while on the go. Tauf regularly posts solutions to problem in every realm, but his contribution in the SRM arena was specifically called out in his nomination. The BMC Vote will be run in the standard one vote per person format for a period of 4 weeks total. BMC Beyond the Call Nominees are Doug Mueller - As THE founding father of Remedy, Doug has inside knowledge like no one else. His posts to the list are regularly longer than average, and chock
Re: Process Designer help
OK, the next thing to try will be that the Process is in the Live status. Also, you need to have your process mapping configured which is where you specify the conditions upon which the process is created for Incidents, etc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vijay Paulraj Sent: 29 July 2013 12:55 To: arslist@ARSLIST.ORG Subject: Re: Process Designer help Hi Chris, Yes we did that without any errors. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SRM Question Conditions
You are both correct. PD will set the srinstance id field on the fulfilment request but it does not create the additional entry in APP:Instance Bridge form (I think this is the form name, I don't have access to a server right now.) There were plans to introduce this but not sure on the current situation. PD processes can still interact with the service request for your QA answers or the fulfilment requests created. Chris --- Original Message --- From: Tauf Chowdhury taufc...@gmail.com Sent: 29 July 2013 20:23 To: arslist@ARSLIST.ORG Subject: Re: SRM Question Conditions Jason, Interesting that the relationship between SR and Fulfillment is not there. I had worked extensively with the Abydos team and specifically requested that functionality and from what I remember, they built that in. Maybe it got dropped in translation when BMC acquired them. Chris Jones should be able to answer this. From what I remember, the create request task in PD is just a push to the interface forms right? You could probably do a set fields $service request ID$ or the instance ID into the SRID fields o the interface form you're trying to push to. I remember the one thing that was missing was if you had a task to create a change/incident from within another change/incident, it wouldn't push the relationship to the respective Associations form. Sent from my iPhone On Jul 29, 2013, at 2:43 PM, Jason Miller jason.mil...@gmail.com wrote: ** So far we have been able to avoid AIFs but I know the day will come when we need to create one. We have been using the approach Tauf mentioned in helping people be creative or relaxing their requirement (many times things asked for do not provide enough business value to justify the effort in making it happen). A feature that was added in SRM 8.0 and has really helped us steer clear of AIFs are the Autofill Actions. https://docs.bmc.com/docs/display/public/srm80/Autofilling+responses+in+an+SRD So far this has provided the the ability to look up (Set Fields if you will) configuration data that helps route the request to the correct fulfilment app and/or Support Group. As an example we built an ITSM Process Designer workflow because we thought it was the only way (besides AIF) to create the dynamic process we needed (configuration based fulfillment and assignment). Turns out there is a major flaw in ITSM PD that doesn't create the linking records between SRM:Request and the fulfillment apps (I call it a flaw but it is working as designed, they just didn't finish the design). Since we started building the system on 7.6.04 and upgraded to 8.0 we overlooked the introduction of Autofill Actions. We were able to recreate the process within SRM and everything worked as expected. Although I do miss the ITSM PD revisioning and ease of import/exporting just an XML file to transfer between environments. Jason On Mon, Jul 29, 2013 at 4:47 AM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: ** I currently only have two AIFs in production right now out of less than 50 types of requests (we’re still pushing our I.T. management on the importance of user self-service.) The most recent one I probably could have done more easily by customizing the Assignment Engine in retrospect. The requirement I couldn’t meet was a custom type of assignment rule which should have been included out of the box, the ability to assign to different support groups based on Location Company. Still, since I got my start purely doing ARS development I can’t help but feel a sense of nostalgia for the days prior to working on ITSM so despite it taking longer, it ends up being fun enough that I don’t mind. ** ** Thanks, * * *Shawn Pierson * Remedy Developer | Energy Transfer ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Tauf Chowdhury *Sent:* Monday, July 29, 2013 6:42 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: SRM Question Conditions ** ** ** Shawn, You're right. To me, AIF is always the answer at the end when out of the box SRM solutions have been exhausted. Personally, I like to always save that as a last resort or when the complexity of the service demands it. I've found when I do that, it really forces someone to get creative with SRM and the standard functionality. Sent from my iPhone On Jul 29, 2013, at 7:36 AM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: ** It may be overkill, but I haven’t seen anyone suggest an AIF (Advanced Interface Form.) Since that is actual development, you can basically do whatever you want with it, and it will definitely allow you to have multiple levels of conditions and such. The catch is that you’re doing development so it’s not as fast, but where building a basic service request form should take you 30 minutes the AIF may take you half of a day instead, assuming you are familiar with ARS development
Re: Caught exception: Unable to get value of the property length
What browser are you using? Have you tried another? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Fazila Patel Sent: 08 July 2013 09:08 To: arslist@ARSLIST.ORG Subject: Re: Caught exception: Unable to get value of the property length ** I am trying to run a report that I saved on ITSM. When I go to My Reports and select the report to run I get the error. Description: EOH CMYK small Fazila Patel Remedy Administrator EOH Managed Services PS tel: +27 (10) 241 7107 | cell: +27 82 922 2322 mailto:name.surn...@eoh.co.za fazila.pa...@eoh.co.za | http://www.eoh.co.za/ www.eoh.co.za Consulting | Technology | Outsourcing From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Downing, Ryan Sent: 05 July 2013 01:21 PM To: arslist@ARSLIST.ORG Subject: Re: Caught exception: Unable to get value of the property length ** Hi Fazila, A little more information would be helpful. What are you trying to do? Ryan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Fazila Patel Sent: Friday, July 05, 2013 4:12 AM To: arslist@ARSLIST.ORG Subject: Caught exception: Unable to get value of the property length ** Hi All I am receiving this error when running a report from the incident module. The error is Caught exception: Unable to get value of the property length object is null or undefined. I have deleted all cookies and history but am still getting the error. Please assist. Description: EOH CMYK small Fazila Patel Remedy Administrator EOH Managed Services PS tel: +27 (10) 241 7107 | cell: +27 82 922 2322 mailto:name.surn...@eoh.co.za fazila.pa...@eoh.co.za | http://www.eoh.co.za/ www.eoh.co.za Consulting | Technology | Outsourcing _ This e-mail transmission contains confidential information, which is the property of EOH Holdings Limited and its subsidiaries (EOH). No person, other than the recipient (so indicated by the sender) may use or disclose the contents of this message, links or attachments hereto, to any person whatsoever. Unauthorised disclosure and/or use may result in civil and criminal liability. Any views expressed in this message are those of the individual sender, except where the message states otherwise and the sender is authorised to state them to be the views of any such entity. The disclaimer forms part of the content of this e-mail in terms of section 11 of the Electronic Communications and Transactions Act, 25 of 2002. Refer to EOH Disclaimer http://www.eoh.co.za/live/content.php?Item_ID=1746 _ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ This e-mail transmission contains confidential information, which is the property of EOH Holdings Limited and its subsidiaries (EOH). No person, other than the recipient (so indicated by the sender) may use or disclose the contents of this message, links or attachments hereto, to any person whatsoever. Unauthorised disclosure and/or use may result in civil and criminal liability. Any views expressed in this message are those of the individual sender, except where the message states otherwise and the sender is authorised to state them to be the views of any such entity. The disclaimer forms part of the content of this e-mail in terms of section 11 of the Electronic Communications and Transactions Act, 25 of 2002. Refer to EOH Disclaimer http://www.eoh.co.za/live/content.php?Item_ID=1746 _ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.jpg
Re: Please help me
Hi Robin, Is there a specific reason for not supporting the View Form? You could use the APIs as Mahendra suggested, or you could create a stored procedure on your ARSystem database to pull the data into a temporary table and have a view form of that. Performance won't be a good as a View Form of the external table but if only 50-100 records then it may be acceptable. Regards, Chris -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Robin Mathew Sent: 04 July 2013 09:34 To: arslist@ARSLIST.ORG Subject: Please help me Hi, Requirement When user enters a value in a field in Remedy form and press Enter,pull matching records from an external system and display them in a table field. External System:Telecordia Granite/Oracle Additional information 1.The matching records can be many records(50-100) 2.Direct interaction with external system database is not supported. 3.Not required to store returned matching records in Remedy system. Proposed solution I proposed view form based solution,but the external team is not supporting it. Please help me if you know any other solution for this requirement.Thanks. Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Overlay
Hi Ron, Did you refresh your mid-tier cache before checking the new fields? You may also need to refresh your browser cache. Regards, Chris -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Sent: 24 June 2013 14:11 To: arslist@ARSLIST.ORG Subject: Overlay I am new to Developer Studio. My question is about forms that are listed as an overlay. What is the best method to work on an overlay... Base or Best? Then also, I have tried to add fields to it and the fields are showing and I have also entered the workflow for it and it looks good there but when I go back into the user area and run the form the new fields aren't there. Do I need to create a new view under that form and add the new fields to it or what? Thanks for any and all help. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: error when trying to open file in 7.6.04
Hi Mahmoud, For the PERFORM-ACTION-OPEN-URL to work, you should first check that the URL works when entering directly into your browser. Normally this would be prefixed by the http:// protocol indicator. If you are trying to open a file on a network drive you could try using file:// instead. But basically once it works in your browser directly and the web server has permissions to open it, it should then be fine. Regards, Chris From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of mahmoud mahdy Sent: 24 June 2013 15:15 To: arslist@ARSLIST.ORG Subject: error when trying to open file in 7.6.04 ** Dears, Kindly I need your help as I'm trying to run this command [Run process command: PERFORM-ACTION-OPEN-URL new D:\Test] and I'm facing this error [Error while performing filter action]. waiting for your help. Thanks _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: error when trying to open file in 7.6.04
It should still be an active link running this command, so you may need to specify the network path to the server's D drive, so for example file://server.domain.com/D$/test file:///\\server.domain.com\D$\test From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of mahmoud mahdy Sent: 24 June 2013 16:04 To: arslist@ARSLIST.ORG Subject: Re: error when trying to open file in 7.6.04 ** I need to open the file form the server not client PC so I need the command to run on server. for your previous mail you mean than I should write D:\test instead of D:/test? _ Date: Mon, 24 Jun 2013 15:40:46 +0100 From: chrisaby...@hotmail.com Subject: Re: error when trying to open file in 7.6.04 To: arslist@ARSLIST.ORG ** Also the command should be run through an Active Link, not a filter From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of mahmoud mahdy Sent: 24 June 2013 15:15 To: arslist@ARSLIST.ORG Subject: error when trying to open file in 7.6.04 ** Dears, Kindly I need your help as I'm trying to run this command [Run process command: PERFORM-ACTION-OPEN-URL new D:\Test] and I'm facing this error [Error while performing filter action]. waiting for your help. Thanks _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: error when trying to open file in 7.6.04
Also the command should be run through an Active Link, not a filter From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of mahmoud mahdy Sent: 24 June 2013 15:15 To: arslist@ARSLIST.ORG Subject: error when trying to open file in 7.6.04 ** Dears, Kindly I need your help as I'm trying to run this command [Run process command: PERFORM-ACTION-OPEN-URL new D:\Test] and I'm facing this error [Error while performing filter action]. waiting for your help. Thanks _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: C API - Input a Thread Possible?
Hi Koray, Check the C API Guide for ARSetServerPort Regards, Chris -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of koray Sent: 15 July 2010 15:09 To: arslist@ARSLIST.ORG Subject: Re: C API - Input a Thread Possible? Hi all, Then the only way seems to expand the current single queue+multiple thread settings to multiple queue+single thread and give RPC as an input. Thank you for your answers! Best Regards, Koray On Jul 15, 5:03 pm, Danny Kellett danny.kell...@strategicworkflow.com wrote: Hi, No, the threads within the rpc queue are defined by the arserver. Regards Danny -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of koray Sent: 15 July 2010 14:49 To: arsl...@arslist.org Subject: C API - Input a Thread Possible? Hi all, One simple question I am wondering about: Can I determine the thread number my C script would run with a Run Process? So I would input a paramtere like ./myscipt -rpc -thread? Hope someone could cheer me up! Best Regards, Koray ___ _ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: C API - Input a Thread Possible?
Hi Danny, You're right...I'll get my coat... Regards, Chris Chris Jones Technical Director Abydos Ltd A BMC/Remedy Technology Alliance Partner Tel: +44 (0)1582-400127 USA, Freephone: 18666-354-358 Fax: +44 (0)1582-450260 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Danny Kellett Sent: 15 July 2010 15:27 To: arslist@ARSLIST.ORG Subject: Re: C API - Input a Thread Possible? Again thats only setting the TCP and RPC, not the actual threads within those queues -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chris Jones Sent: 15 July 2010 15:11 To: arslist@ARSLIST.ORG Subject: Re: C API - Input a Thread Possible? Hi Koray, Check the C API Guide for ARSetServerPort Regards, Chris -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of koray Sent: 15 July 2010 15:09 To: arslist@ARSLIST.ORG Subject: Re: C API - Input a Thread Possible? Hi all, Then the only way seems to expand the current single queue+multiple thread settings to multiple queue+single thread and give RPC as an input. Thank you for your answers! Best Regards, Koray On Jul 15, 5:03 pm, Danny Kellett danny.kell...@strategicworkflow.com wrote: Hi, No, the threads within the rpc queue are defined by the arserver. Regards Danny -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of koray Sent: 15 July 2010 14:49 To: arsl...@arslist.org Subject: C API - Input a Thread Possible? Hi all, One simple question I am wondering about: Can I determine the thread number my C script would run with a Run Process? So I would input a paramtere like ./myscipt -rpc -thread? Hope someone could cheer me up! Best Regards, Koray ___ _ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
