Re: ARS Wiki
Just curious... anyone here remember being asked their opinion on this change in format prior to them doing it? That would seem like a good idea. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Friday, November 02, 2012 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: ARS Wiki ** As I said. I prefer the OLD PDF documentation. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Friday, November 02, 2012 11:32 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARS Wiki ** Dave: the new problem is the references in the PDF's point to links on the internet.. =8^ P On Fri, Nov 2, 2012 at 11:06 AM, Shellman, David dave.shell...@te.commailto:dave.shell...@te.com wrote: ** I prefer the old PDF documentation. Note that on our servers, browser access to the Internet is blocked. So to access any external documentation is a multistep process. I can have the PDF's saved locally on our server that I can open. Or I can store them on my iPad to view. In each case I don't have to go searching for anything. It's in one place and clearly identified by name. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Friday, November 02, 2012 10:52 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARS Wiki ** I get the sharing aspect of it, but the problem is that it is neither intuitive or fully baked (a BMC specialty if you ask me). It shouldn't take me an hour to find documentation and finally have to submit a helpdesk ticket to do so. And then, they send me the wrong thing because obviously, they are working with the same system (to their credit!) and can't find the right stuff either! I mentioned to a friend that when I go looking for docs anymore, I feel a little like Indiana Jones trying to find some weird artifact deep in the bowels of some dangerous tomb On Fri, Nov 2, 2012 at 9:55 AM, Drew Shuller drew.shul...@gmail.commailto:drew.shul...@gmail.com wrote: ** Hi Warren. The Wiki takes some getting used to. I agree, it's painful, but it's very useful. I'll be reading something one day and then won't be able to find it a couple of days later. And, they seem to be adding things as we go along. I swear, there has been very useful information about 8.0 added in the last two weeks, after I started the ITSM install process. Some of the 8.0 information still refers to 7.6.4, and sometimes the information isn't where you would think it should be. I wish the website ran faster. I do miss the Master Index. But overall it's a good resource. You can add pages or entire sections to your favorites section on the Dashboard, which is a lifesaver for me. You can leave a comment on any particular page, which is a huge plus. You can see the change history of a page. You can generate a pdf or Office document of any page, or forward a page via email. So it's a living breathing set of documents that BMC seems to be updating regularly. Drew JTF-Bravo, Honduras _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367tel:410-533-5367 _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARS Wiki
ARS 8 was released September 20, correct? So asking for opinions on the change a month later at RUG isn't what I'm suggesting. I'm asking if proper consultation with the developer community... the primary users of such documentation... was held prior to making the decision. Apparently not, given the current discussion. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Friday, November 02, 2012 11:30 AM To: arslist@ARSLIST.ORG Subject: Re: ARS Wiki ** AT WWRUG12, BMC/Remedy was formally asking people's opinions of the new documentation. Any one could schedule time to sit with the developers and discuss. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of David M. Clark Sent: Friday, November 02, 2012 12:27 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARS Wiki ** Just curious... anyone here remember being asked their opinion on this change in format prior to them doing it? That would seem like a good idea. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Friday, November 02, 2012 10:34 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARS Wiki ** As I said. I prefer the OLD PDF documentation. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Friday, November 02, 2012 11:32 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARS Wiki ** Dave: the new problem is the references in the PDF's point to links on the internet.. =8^ P On Fri, Nov 2, 2012 at 11:06 AM, Shellman, David dave.shell...@te.commailto:dave.shell...@te.com wrote: ** I prefer the old PDF documentation. Note that on our servers, browser access to the Internet is blocked. So to access any external documentation is a multistep process. I can have the PDF's saved locally on our server that I can open. Or I can store them on my iPad to view. In each case I don't have to go searching for anything. It's in one place and clearly identified by name. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Friday, November 02, 2012 10:52 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARS Wiki ** I get the sharing aspect of it, but the problem is that it is neither intuitive or fully baked (a BMC specialty if you ask me). It shouldn't take me an hour to find documentation and finally have to submit a helpdesk ticket to do so. And then, they send me the wrong thing because obviously, they are working with the same system (to their credit!) and can't find the right stuff either! I mentioned to a friend that when I go looking for docs anymore, I feel a little like Indiana Jones trying to find some weird artifact deep in the bowels of some dangerous tomb On Fri, Nov 2, 2012 at 9:55 AM, Drew Shuller drew.shul...@gmail.commailto:drew.shul...@gmail.com wrote: ** Hi Warren. The Wiki takes some getting used to. I agree, it's painful, but it's very useful. I'll be reading something one day and then won't be able to find it a couple of days later. And, they seem to be adding things as we go along. I swear, there has been very useful information about 8.0 added in the last two weeks, after I started the ITSM install process. Some of the 8.0 information still refers to 7.6.4, and sometimes the information isn't where you would think it should be. I wish the website ran faster. I do miss the Master Index. But overall it's a good resource. You can add pages or entire sections to your favorites section on the Dashboard, which is a lifesaver for me. You can leave a comment on any particular page, which is a huge plus. You can see the change history of a page. You can generate a pdf or Office document of any page, or forward a page via email. So it's a living breathing set of documents that BMC seems to be updating regularly. Drew JTF-Bravo, Honduras _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367tel:410-533-5367 _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com
Re: ARS Wiki
Something about Colbert and bears comes to mind... From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Friday, November 02, 2012 11:41 AM To: arslist@ARSLIST.ORG Subject: Re: ARS Wiki ** As with many things I am sure that there were discussions. How large of a community I'm not sure. Look at how much knowledge is derived from Wikipedia these days. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of David M. Clark Sent: Friday, November 02, 2012 12:38 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARS Wiki ** ARS 8 was released September 20, correct? So asking for opinions on the change a month later at RUG isn't what I'm suggesting. I'm asking if proper consultation with the developer community... the primary users of such documentation... was held prior to making the decision. Apparently not, given the current discussion. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Friday, November 02, 2012 11:30 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARS Wiki ** AT WWRUG12, BMC/Remedy was formally asking people's opinions of the new documentation. Any one could schedule time to sit with the developers and discuss. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of David M. Clark Sent: Friday, November 02, 2012 12:27 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARS Wiki ** Just curious... anyone here remember being asked their opinion on this change in format prior to them doing it? That would seem like a good idea. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Friday, November 02, 2012 10:34 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARS Wiki ** As I said. I prefer the OLD PDF documentation. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Friday, November 02, 2012 11:32 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARS Wiki ** Dave: the new problem is the references in the PDF's point to links on the internet.. =8^ P On Fri, Nov 2, 2012 at 11:06 AM, Shellman, David dave.shell...@te.commailto:dave.shell...@te.com wrote: ** I prefer the old PDF documentation. Note that on our servers, browser access to the Internet is blocked. So to access any external documentation is a multistep process. I can have the PDF's saved locally on our server that I can open. Or I can store them on my iPad to view. In each case I don't have to go searching for anything. It's in one place and clearly identified by name. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Friday, November 02, 2012 10:52 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARS Wiki ** I get the sharing aspect of it, but the problem is that it is neither intuitive or fully baked (a BMC specialty if you ask me). It shouldn't take me an hour to find documentation and finally have to submit a helpdesk ticket to do so. And then, they send me the wrong thing because obviously, they are working with the same system (to their credit!) and can't find the right stuff either! I mentioned to a friend that when I go looking for docs anymore, I feel a little like Indiana Jones trying to find some weird artifact deep in the bowels of some dangerous tomb On Fri, Nov 2, 2012 at 9:55 AM, Drew Shuller drew.shul...@gmail.commailto:drew.shul...@gmail.com wrote: ** Hi Warren. The Wiki takes some getting used to. I agree, it's painful, but it's very useful. I'll be reading something one day and then won't be able to find it a couple of days later. And, they seem to be adding things as we go along. I swear, there has been very useful information about 8.0 added in the last two weeks, after I started the ITSM install process. Some of the 8.0 information still refers to 7.6.4, and sometimes the information isn't where you would think it should be. I wish the website ran faster. I do miss the Master Index. But overall it's a good resource. You can add pages or entire sections to your favorites section on the Dashboard, which is a lifesaver for me. You can leave a comment on any particular page, which is a huge plus. You can see the change history of a page. You can generate a pdf or Office document of any page
Re: ARS Wiki
Sadly a lot of Remedy power users cannot attend RUGS. Dropping a note here would seem a good idea. Always a chance that I missed one of course. If so, my apologies. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron Sent: Friday, November 02, 2012 11:40 AM To: arslist@ARSLIST.ORG Subject: Re: ARS Wiki ** FYI, the wiki documentation was demonstrated at WWRUG11. It looked pretty cool at the demonstration and since we're not on V8 I haven't had the need to use the real thing yet. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of David M. Clark Sent: Friday, November 02, 2012 9:38 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARS Wiki ** ARS 8 was released September 20, correct? So asking for opinions on the change a month later at RUG isn't what I'm suggesting. I'm asking if proper consultation with the developer community... the primary users of such documentation... was held prior to making the decision. Apparently not, given the current discussion. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Friday, November 02, 2012 11:30 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARS Wiki ** AT WWRUG12, BMC/Remedy was formally asking people's opinions of the new documentation. Any one could schedule time to sit with the developers and discuss. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of David M. Clark Sent: Friday, November 02, 2012 12:27 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARS Wiki ** Just curious... anyone here remember being asked their opinion on this change in format prior to them doing it? That would seem like a good idea. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Friday, November 02, 2012 10:34 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARS Wiki ** As I said. I prefer the OLD PDF documentation. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Friday, November 02, 2012 11:32 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARS Wiki ** Dave: the new problem is the references in the PDF's point to links on the internet.. =8^ P On Fri, Nov 2, 2012 at 11:06 AM, Shellman, David dave.shell...@te.commailto:dave.shell...@te.com wrote: ** I prefer the old PDF documentation. Note that on our servers, browser access to the Internet is blocked. So to access any external documentation is a multistep process. I can have the PDF's saved locally on our server that I can open. Or I can store them on my iPad to view. In each case I don't have to go searching for anything. It's in one place and clearly identified by name. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Friday, November 02, 2012 10:52 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARS Wiki ** I get the sharing aspect of it, but the problem is that it is neither intuitive or fully baked (a BMC specialty if you ask me). It shouldn't take me an hour to find documentation and finally have to submit a helpdesk ticket to do so. And then, they send me the wrong thing because obviously, they are working with the same system (to their credit!) and can't find the right stuff either! I mentioned to a friend that when I go looking for docs anymore, I feel a little like Indiana Jones trying to find some weird artifact deep in the bowels of some dangerous tomb On Fri, Nov 2, 2012 at 9:55 AM, Drew Shuller drew.shul...@gmail.commailto:drew.shul...@gmail.com wrote: ** Hi Warren. The Wiki takes some getting used to. I agree, it's painful, but it's very useful. I'll be reading something one day and then won't be able to find it a couple of days later. And, they seem to be adding things as we go along. I swear, there has been very useful information about 8.0 added in the last two weeks, after I started the ITSM install process. Some of the 8.0 information still refers to 7.6.4, and sometimes the information isn't where you would think it should be. I wish the website ran faster. I do miss the Master Index. But overall it's a good resource. You can add pages or entire sections to your favorites section on the Dashboard, which is a lifesaver for me. You can leave a comment on any particular page, which is a huge plus. You can see the change history of a page. You can
Re: ARS Wiki
Get over it? Nice. Exactly the kind of customer service we've come to expect. I don't see this as being nearly so traumatic as the weaning process from the printed books was to many people. I'm just observing that the change seems to be problematic and semi-traumatic to our early-adopters here, hence the general tone of the thread. If this list is an important source for the exchange of ideas within the developer community, I still ask if the concept was ever floated here prior to implementation. Again, if I missed that thread... my apologies. I'm wagering that the positive feedback for use of the Wiki format would have been limited. I used the books. I used the PDFs. I'll use the Wiki. I'll use the chip implanted into my skull when the time comes. -D From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Friday, November 02, 2012 12:05 PM To: arslist@ARSLIST.ORG Subject: Re: ARS Wiki ** Allow me to summarize: Get Over It! (David Easter may need to add a new verse to his song). I first encountered the wiki form of documentation for ADDM, and it never seemed to match the system, But that was maintenance no wiki per se at issue. The folks working on the Wiki documentation were at the BMC booth last year at WWRUG11. Wiki: better for searching when you don't know where something is Pdf: Better for reading about a specific topic when you do know where it is and for not being on-line Is there a way to take the Wiki stuff off line to my iPad or laptop? Convert to .pdf constantly blows up when I try it Lol Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: November 2, 2012 12:52 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARS Wiki ** David, Let's see... BMC discussed the idea of changing to wiki based documentation at WWRUG 2011 in the general session (I know because I discussed it). And, this has been talked about in User Groups and other gatherings in the year since then. BMC has some products that are using wiki based documentation - the ADDM product for example - and have been for several years and have gotten a lot of positive customer feedback on the concept. BMC did have discussions with various advisory boards and customers in general about the concept of moving to a new approach for documentation and received pretty much universal comments that a move to a more interactive approach that is available from anywhere, can be linked easily, can be commented on and updated quickly was a good approach to take. No, BMC did not talk with every customer individually about the change, but there was over a year of prior discussion that there was going to be a change and there was exploration of the topic with many customers well in advance of any move. Yes this is different (and I am someone who loves books and want the paper in my hands and refuses to use electronic books of any form). There is a different feel and there is a different interaction paradigm. There have been several comments from folks where there have been problems interacting with the docs. If you have comments/suggestions about specific data or specific pages, definitely use the comments section and as has been shared, the doc team is actively watching and responding to comments. If there are larger issues like general navigation concerns or problems getting to functions like printing, just include a note in your posting that you would be willing to talk with the doc team about your experience and I am sure that I can have someone in contact with you to listen to your feedback (just like there was a team at WWRUG 2012 to do just that) and see if there isn't something more generic that can be changed. Overall, the idea of online doc, more wiki style is a style of documentation that more and more customers are asking for and expecting. There was a similar reaction to the change from printed documents to on-line only documents that happened 5 to 7 years ago. If you are having challenges, please leave comments or volunteer to have a discussion with the doc team so they can provide the best doc experience possible. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David M. Clark Sent: Friday, November 02, 2012 9:38 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARS Wiki ** ARS 8 was released September 20, correct? So asking for opinions on the change a month later at RUG isn't what I'm suggesting. I'm asking if proper consultation with the developer community... the primary users of such documentation... was held prior to making the decision. Apparently not, given the current discussion. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Friday
Re: Migrator question...
And you'll get to keep your Modified Dates accurate. Migrator resets them on your target server to the date of the move, which is still questionable policy IMO. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Wednesday, October 31, 2012 10:17 AM To: arslist@ARSLIST.ORG Subject: Re: Migrator question... I just copy over the DB. It is faster. You just need to run the installer of the ARS version of your choice and make sure you select upgrade. Always done it and still doing it now with 7.6.04 Thank you, Pascale Sterrett Kenavo ar wech all richard@bwc.state.oh.us Sent by: arslist@ARSLIST.ORG 10/31/2012 07:55 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Migrator question... ** Looks like we’re going to need to use the migratory to create a duplicate of our DEV system for testing. This might be a dumb question, but will migratory copy everything over from one system to another or do I need to have the SQL DBA copy the SQL data file from one system to another and then run the migratory and copy from testa to testb? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARERR 300 Malloc failed on server
I once forgot to give Public access rights (as in anyone can write to it) to a field on a backend form that I had written and the error only manifested itself as a malloc error. Bothersome is a good word for not receiving any sort of error message related to access rights, but when the rights were granted... the malloc error vanished. Took a while to find that one. I suspect the loop of running a table to perform the write was involved in the memory usage. Things just piled up until it was malloc time. Sadly everyone who had tested the app was using an Admin ID for some reason. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, October 24, 2012 4:03 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 300 Malloc failed on server ** HI David, Can you give us some more detail on what it means when access rights to a newly-created field are not properly defined? It is a bit bothersome to think 1) a lack of permissions can cause memory issues 2) that it is easy to not properly define a field which would cause memory issues. Jason On Wed, Oct 24, 2012 at 1:42 PM, David M. Clark david.m.cl...@tn.govmailto:david.m.cl...@tn.gov wrote: We are getting this error intermittently over the past couple of weeks Have you recently customized anything in that area? I've seen this happen when access rights to a newly-created field are not properly defined. -D -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Wednesday, October 24, 2012 3:31 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARERR 300 Malloc failed on server Ken, It sounds like your arserver was bouncing up against a upper memory limit. This can happen sometimes with memory leaks that don't properly release memory once used. A restart of the service brings the system back down to initial minimums of startup. You may want to make sure that you are on the most recent patch of 7.5 to ensure that any known issues are taken care of properly. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Wednesday, October 24, 2012 1:42 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: ARERR 300 Malloc failed on server ** We are getting this error intermittently over the past couple of weeks. The most consistent time it is occurring is when trying to attach a largish attachment (around 4MB). Some have also received it when trying to open an attachment. Yesterday for awhile we were getting the error anytime the SDA's were trying to attach any attachment to an Incident. I ended up restarting the ar server service. Has anybody run across something similar? (Arerr 300 when working with attachments) I have a support request in with BMC and waiting for a reply. The KB articles I found did not seem to apply. Thanks Ken Cecil 574-283-4248tel:574-283-4248 kce...@hubbell.commailto:kce...@hubbell.com AR 7.5 ITSM 7.6 Windows 2003 Enterprise 64bit SQL 2008 This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.hubbell.comhttp://www.hubbell.com http://www.hubbell.com/ - Hubbell Incorporated _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: You need to VOTE on the thread: Bring back the ARSList MVP for 2013
I would reply in the affirmative, but I hate spam. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Wednesday, October 24, 2012 9:36 AM To: arslist@ARSLIST.ORG Subject: You need to VOTE on the thread: Bring back the ARSList MVP for 2013 ** Our goal is 1,000 votes. We are VERY SHORT of that number. Sadly this is reflecting what was seen by Dan during the actual MVP voting this year. If you want the ARSList MVP award to continue reply to the Bring back the ARSList MVP for 2013 thread. You only need to hit reply, enter YES in the body and send. Of course you're welcome to give an opinion but don't feel obligated to confess that you didn't vote this year. Thanks, Susan _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARERR 300 Malloc failed on server
We are getting this error intermittently over the past couple of weeks Have you recently customized anything in that area? I've seen this happen when access rights to a newly-created field are not properly defined. -D -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Wednesday, October 24, 2012 3:31 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 300 Malloc failed on server Ken, It sounds like your arserver was bouncing up against a upper memory limit. This can happen sometimes with memory leaks that don't properly release memory once used. A restart of the service brings the system back down to initial minimums of startup. You may want to make sure that you are on the most recent patch of 7.5 to ensure that any known issues are taken care of properly. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Wednesday, October 24, 2012 1:42 PM To: arslist@ARSLIST.ORG Subject: ARERR 300 Malloc failed on server ** We are getting this error intermittently over the past couple of weeks. The most consistent time it is occurring is when trying to attach a largish attachment (around 4MB). Some have also received it when trying to open an attachment. Yesterday for awhile we were getting the error anytime the SDA's were trying to attach any attachment to an Incident. I ended up restarting the ar server service. Has anybody run across something similar? (Arerr 300 when working with attachments) I have a support request in with BMC and waiting for a reply. The KB articles I found did not seem to apply. Thanks Ken Cecil 574-283-4248 kce...@hubbell.com AR 7.5 ITSM 7.6 Windows 2003 Enterprise 64bit SQL 2008 This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.hubbell.com http://www.hubbell.com/ - Hubbell Incorporated _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WWRUG specials is an infringement on Vendors that do go, unless the Vendor was there
From looking back over the notes, I think technically Dan drew first blood. Granted I'm doing some statistical work today, so I'm a little drowsey. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Monday, October 22, 2012 1:54 PM To: arslist@ARSLIST.ORG Subject: Re: WWRUG specials is an infringement on Vendors that do go, unless the Vendor was there ** John, From a 'customer' perspective, I'd recommend you stop the replies to the list. This is not a positive image for your company or product. Susan Palmer On Mon, Oct 22, 2012 at 1:10 PM, John Baker jba...@javasystemsolutions.commailto:jba...@javasystemsolutions.com wrote: Dan, I sent two vendors to RUG with lots of information for those who popped by their stands :) You'll be banning Christmas next. If the subject line contains (adv), you don't have to read it. And I really have no idea what you're wittering on about legal issues. You're funny :) John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com/ ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM Suite 8.0.00 (including AR System 8.0.00) has reached General Availability
In before the first job posting requiring 5+ years experience with AR System 8.0.00. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Monday, September 24, 2012 10:40 AM To: arslist@ARSLIST.ORG Subject: ITSM Suite 8.0.00 (including AR System 8.0.00) has reached General Availability The announcement is stuck in the back office for some reason, but version 8.0.00 of the ITSM Suite (including the applications within the Suite) reached General Availability on 21 September 2012 (last Friday). The links to What's New Enhancements in version 8.0.00https://docs.bmc.com/docs/display/itsm80/Enhancements+in+version+8.0.00 are now available for those with Support ID's. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC
Because once upon a time a hiring manager didn't call me because he needed someone with experience in WordPerfect 5.0, and my resume said WordPerfect 5.1... and I'm still bitter. That's why. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Tuesday, September 11, 2012 7:38 AM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC Come on guys, every single time someone posts to the list they say something like 5 years experience with 7.6.04 While, if you read it at face value isn't possible, but we all know what they mean is that they want someone with 5+ years experience with Remedy, and related experience with the latest version (7.6.04)why do we as a list find it necessary to re-hash this, what seems like every time? We all know what is meant, and we can't educate EVERY single hiring manager and head hunter out there... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: Monday, September 10, 2012 5:22 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC ** Gee, they must want only people who worked for BMC on 7.6 prior to it being released and who have worked on only 7.6 implementations since that time chuckle. Which means there might be oh, maybe 1 person on the entire planet who fits that criteria. Though I have to confess to being skeptical about whether even that would result in the requested 5+ years of 7.6 experience, software development cycles being what they are these days. I think this is definitely a case of a...shall we say - confusing - requirement. I find myself wanting to be very tongue-in-cheek with my next comment, but for the sake our Listers who don't speak English as their primary language, I shall refrain. Doug Mueller's recent reminder about list etiquette is ringing in my ears. Cheers, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov mailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, September 10, 2012 2:15 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC ** Yeah, but anyone with 5+ years of experience in a version that has only been released for about half that time should be just fine! Rick On Sep 10, 2012 3:47 PM, Tauf Chowdhury taufc...@gmail.com wrote: ** Man.. 7.6.03? Gluttons for punishment. Sent from my iPhone On Sep 10, 2012, at 3:45 PM, Brandon D. Nelson bnel...@apexsystemsinc.com wrote: ** All, Apex Systems, the nation's 3rd largest IT Staffing Firm, has an opportunity for a Senior Remedy Developer / Consultant for a 6+ month engagement located in Washington, DC (within walking distance from the Navy Yard Metro Station on the Green Line). Our client, a mid-sized government integrator, is in the beginning stages of implementing the following modules on Remedy 7.6.3: Service Desk/Incident and Problem Management, Change/Release Management, Service Request Management, and Configuration Management Database Management). **All candidates must be able to obtain and maintain a Public Trust Clearance** If interested in any Remedy Developer opportunities in the DC or Northern Virginia areas, please send a Word resume to Brandon Nelson, Technical Recruiter, at bnel...@apexsystemsinc.com. Full Sr. Remedy Developer Job Description We are currently seeking a Senior Remedy System Developer to complement our IT Shared Service Management development team to support project activities. Candidate must be able to analyze, design and code enhancements from business defined requirements. Also, be able to collaborate with internal and external resources, team player and must be able to effectively communicate to technical and non-technical business groups. The selected Senior Remedy Developer will work with the implementation of the Remedy Service Level Management module based upon industry leading practices; configuration; and integration with other customized Remedy modules to include Incident, Problem, and Change. High Level Task Description Job Requirements for Sr. Remedy Developer: * 5+ years' experience with Remedy ITSM v7.6.x * 5+ years' experience in Database Management -SQL. Proficient in BMC ITSM Suite of Applications - Service Desk/Incident Problem Management, Change Release Management 7.6.3, Service Request Management, and Configuration Management Database Management (CMDB) * Expert
Re: Building A Custom Application (Just Checking)
If you're into prototyping, sure... why not? I hear that's part of agile development now. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Robert Heverley Sent: Thursday, August 16, 2012 1:06 PM To: arslist@ARSLIST.ORG Subject: Building A Custom Application (Just Checking) ** Hello Listers, I just want to know your opinion on something. If you were handed a bunch of screenshots, could you build an application..?? Thank you..!! Robert Heverley _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Building A Custom Application (Just Checking)
I've written several applications from elaborate requirements documents that make no reference whatsoever as to what the finished app should look like. Screenshots only would be a refreshing change compared to that. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Thursday, August 16, 2012 1:53 PM To: arslist@ARSLIST.ORG Subject: Re: Building A Custom Application (Just Checking) ** Oh yea 'agile' development ... went through that here a few years back it was not a pleasant experience on the Remedy side especially if you like to do your work once with maybe occasional changes. You all overlooked something even more basic than not knowing what the processes are required behind the field for workflow ... what's the character length? I love custom applications (mine) but I can tell you that after 10 years of working in it from birth to current I would love to rewrite it and take out all the 'stuff' everyone had to have 'right now'. After a while it's very hard to extract things that don't get used. And, there never seems to be the time! Susan On Thu, Aug 16, 2012 at 1:32 PM, David M. Clark david.m.cl...@tn.govmailto:david.m.cl...@tn.gov wrote: ** If you're into prototyping, sure... why not? I hear that's part of agile development now. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Robert Heverley Sent: Thursday, August 16, 2012 1:06 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Building A Custom Application (Just Checking) ** Hello Listers, I just want to know your opinion on something. If you were handed a bunch of screenshots, could you build an application..?? Thank you..!! Robert Heverley _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Remedy Object Name Extraction Widgets
Two-part question here: 1st... Does anyone know of a quick way to extract JUST THE NAMES of all objects on a Remedy server? (i.e. Forms, Active Links, Filters, etc.) Please tell me that I don't have to manually extract them from a DEF file or type them all. (Please.) My preference is to be able to isolate this by application rather than an entire server dump. 2nd... I have been asked to consider Remedy in terms of widgets as we move to agile development. The first step in that is to define widget as it relates to Remedy development. My thought is that object = widget, though an argument could be made that all actions within objects that support forms could be defined as such. Any thoughts on this or insight on past experience in this process would be appreciated. Thanks, -David AR System 6.03.00 patch 017, Sun OS 5.9, Oracle 10.1.0.2.0-64bi (Yes I know we need to upgrade. That ship has sailed.) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Can we change char size of Organisation field across ITSM
Any chance that you could export the forms to a DEF file, manually edit the DEF file to reflect the changes you desire, then import the edited DEF file? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Sanders Sent: Friday, July 13, 2012 12:30 PM To: arslist@ARSLIST.ORG Subject: Re: Can we change char size of Organisation field across ITSM Do NOT attempt to change the data in the field_char view manually. This will certainly cause issues. If you change the length of the Organization field in the 361 forms where it occurs, this change will be reflected automatically in the meta data. David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk http://www.e-servicesuite.co.uk ITIL - SaaS - On Premise -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ITSM.Support Sent: 13 July 2012 17:38 To: arslist@ARSLIST.ORG Subject: Re: Can we change char size of Organisation field across ITSM Hi, According to the observations so far, we cannot modify the character size of the mentioned fields using the remedy application. The field 'Organization' is on the 361 forms with the same database field ID. Though it may be possible that we can update it at database level, but the same operation needs to be performed on each form. For this we have 'AR System Metadata:field_char' form, where all the meta-data related to character fields are stored. It's a view form. We need to update the meta-data, the related record in order to achieve this. But this option is not tried and tested, as it may cause the severe malfunction at DB level. -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vikram Sent: Thursday, July 12, 2012 9:23 PM To: arslist@ARSLIST.ORG Subject: Can we change char size of Organisation field across ITSM hi All, I have a requirement where I need to change the char size of Organisation field in ITSM from 60 to 254 chars. Is there any way where we can do this in one place and it would reflect in all 300+ forms where this field is used. It would be a bad task to do manually, do anyone know a tweak for this or perhaps a utility for the same. There are 4 -5 such OOTB widely used fields which we need to increase size of. Thanks in advance, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 - Question about re-using Login Id's
Confirmed. Don't do that. For all the reasons you mention and more. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon Sent: Monday, June 25, 2012 1:49 PM To: arslist@ARSLIST.ORG Subject: 7.6.04 - Question about re-using Login Id's ** Hello All, What is the general consensus regarding re use of login id's? My concern is this = Login ID User1 is used by an employee for 6 months. That employee leaves the company. Someone new gets hired, in a new support group, and our support center then reuses User1 as a login id. Now if an auditor queries for all data modified by 'last update user' = User1, they are going to get everything from both users who shared a login id, different data, different support groups, basically a mess - right? I seem to remember having the don't re-use login id's discussion in the past and the answer was don't do that - thoughts anyone? Thanks, Jase _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 - Question about re-using Login Id's
Jase, do your Remedy users have network login ID's? If so, use those. The burden of uniqueness is then removed from you and placed upon your network team. -D From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Monday, June 25, 2012 2:22 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 - Question about re-using Login Id's ** That is what I was thinking.. however I love that user1 submited a ticket, and user1 submitted a change request but user1 is not here any longer, because user1 submitted an srm to have user1's account removed after his departure.. On Mon, Jun 25, 2012 at 3:16 PM, Joe Martin D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** It would not be a EULA violation - as long as its not 2 physical individuals using the same ID at the same time, they are not breaking any EULA... However for reasons mentioned in the original post itself, this is a bad idea. Yes you will see all records since a lot within the system is referenced by the Login ID. Remedy does not have any other unique identifier that is actually used within searches to separate one login ID from the other in the event that you have two login ID's with the same value, one of which is retired and the other active.. So bottom-line, if a match is found, rename the new ID that needs to be created to something slightly different. Joe From: patrick zandimailto:remedy...@gmail.com Sent: Monday, June 25, 2012 3:07 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 - Question about re-using Login Id's ** Might be a EULA violation as well.. May want to check on that.. License violation. On Mon, Jun 25, 2012 at 3:04 PM, David M. Clark david.m.cl...@tn.govmailto:david.m.cl...@tn.gov wrote: ** Confirmed. Don't do that. For all the reasons you mention and more. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon Sent: Monday, June 25, 2012 1:49 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: 7.6.04 - Question about re-using Login Id's ** Hello All, What is the general consensus regarding re use of login id's? My concern is this = Login ID User1 is used by an employee for 6 months. That employee leaves the company. Someone new gets hired, in a new support group, and our support center then reuses User1 as a login id. Now if an auditor queries for all data modified by 'last update user' = User1, they are going to get everything from both users who shared a login id, different data, different support groups, basically a mess - right? I seem to remember having the don't re-use login id's discussion in the past and the answer was don't do that - thoughts anyone? Thanks, Jase -- Patrick Zandi _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Support - An open letter to BMC
The old California Remedy HelpDesk was great. The off-shored BMC Call Center never was and still isn't. At this point I really don't see anything changing about that. Call me a pessimist, but history is what it is. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, June 06, 2012 11:30 AM To: arslist@ARSLIST.ORG Subject: Re: Support - An open letter to BMC Honestly... if you get someone in Austin, Atlanta, or California, you will get your ticket resolved and in a manner that speaks to the old Remedy support ways! I've had fantastic support from Russ, Max, Dolly, Dan, Doug... wow! They have a lot of D names there! Paula is a top notch manager! She gets results! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of d...@wwrug.com Sent: Wednesday, June 06, 2012 11:18 AM To: arslist@ARSLIST.ORG Subject: Re: Support - An open letter to BMC I thought a cage match would do the trick :-) I think that face to face conversations add a lot. Even when Remedy support and quality were at their lowest (and I have heard arguments that that was still way above the bar at BMC up until now), and the VP of Worldwide Support was at the conference, metal detectors were not required. However, after listening in person, some attitudes changed and the results were win-win-win. Support and quality improved, they were perceived as improved, and everyone gained. For a few years Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: June 6, 2012 12:03 PM To: arslist@ARSLIST.ORG Subject: Re: Support - An open letter to BMC Daniel, are you going to have security check for pitchforks and torches? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Wednesday, June 06, 2012 11:01 AM To: arslist@ARSLIST.ORG Subject: Re: Support - An open letter to BMC Hi Jay, Would you be willing to stop by the WWRUG12 in October so you can talk in person to the folks having problems with Support? Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jay Shankar Sent: June 6, 2012 1:34 AM To: arslist@ARSLIST.ORG Subject: Re: Support - An open letter to BMC We understand your frustration and apologize for the poor customer experience regarding this issue. Our process is to validate with you the information in your customer profile and we did not do that in this case. We are working with our team to better utilize the information provided and ask only the necessary information to troubleshoot issues. We always want to hear how we can improve our support services, so please continue to fill out the surveys and provide feedback directly. Jay Shankar Vice President Customer Support - Americas BMC Software ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
6.03.00 Compatibility Matrix Needed
Would anyone happen to have a copy? I seem to have misplaced mine from 2005... oddly, and all the links to it on the BMC site seem to be broken. Thanks, -David ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 6.03.00 Compatibility Matrix Needed
I understand that concept and appreciate the link David, but BMC should stop breaking their web site links in previously released documentation if that's how they feel about it. -D From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Wednesday, May 09, 2012 11:10 AM To: arslist@ARSLIST.ORG Subject: Re: 6.03.00 Compatibility Matrix Needed Just a reminder that BMC Intellectual Property, which includes compatibility matrices, may not be distributed by any entity besides BMC. Doing so is a violation of the EULA. The files can be found on a BMC moderated download site here: https://communities.bmc.com/communities/docs/DOC-7077 You must first sign up for an account on the BMC Communities to have access to the documents. However, a support ID or being a current BMC customer is not a requirement to get that account - just agreeing to the EULA. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tales Parreiras da Silva Sent: Wednesday, May 09, 2012 9:04 AM To: arslist@ARSLIST.ORG Subject: Re: 6.03.00 Compatibility Matrix Needed ** Hi David. Here goes the file. Regards, Tales Parreiras da Silva _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Transferred Object Last Changed Value Set to Timestamp
Folks, My transfers from a 6.3 server to a 7.1 server via Migrator 7.1.00 p006 set the Last Changed Time on each imported object to the time of creation on the server. I thought this might be a problem with the Migrator mask setting, but the same thing happens when definitions that have the correct date are imported via the 7.1 Admin Tool. Any ideas? Thanks, -David ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Transferred Object Last Changed Value Set to Timestamp
I would swear that some version between this one and the first release of Ostream Migrator that I used back in the nineties didn't do this. It does the same thing with the Admin Tool Import utility. Is this a 7.x feature of some sort? I've imported objects that retain accurate date info before. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, April 12, 2012 8:47 AM To: arslist@ARSLIST.ORG Subject: Re: Transferred Object Last Changed Value Set to Timestamp Hi, This is how it works in any version, unfortunately... Best Regards - Misi, RRR AB, http://rrr.se Folks, My transfers from a 6.3 server to a 7.1 server via Migrator 7.1.00 p006 set the Last Changed Time on each imported object to the time of creation on the server. I thought this might be a problem with the Migrator mask setting, but the same thing happens when definitions that have the correct date are imported via the 7.1 Admin Tool. Any ideas? Thanks, -David ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Transferred Object Last Changed Value Set to Timestamp
Code... not data. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Thursday, April 12, 2012 11:54 AM To: arslist@ARSLIST.ORG Subject: Re: Transferred Object Last Changed Value Set to Timestamp Everyone, If you use the Import Tool, simply map the Last Modified Date and Last Modified User fields from the source to the target. It uses the ARMergeEntry() call and if those fields are supplied, the AR System Server will retain them and not set these fields to the current values. If not mapped, they will set these fields to the current values. Now, I would expect you to be able to map these values as well when using other transfer sources like Migrator. IF this is not possible, then there is a limitation in the product and you should definitely send in a problem report so it can be addressed. I import data all the time from old sources all the time and the dates and names are all retained as I map all fields into the system. Take a look at the fields you are mapping and add these if they are not defined. Again, if you cannot include these fields in the mapping for some transfer mechanism or if you do and the values are not retained, then there is a problem that needs reporting and fixing. I know the Import Tool does the right thing because it is working for me. So, you could use the Import Tool to import the data with these fields mapped to get the data transferred correctly today even if there is a problem with another tool. I hope this helps, Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David M. Clark Sent: Thursday, April 12, 2012 6:24 AM To: arslist@ARSLIST.ORG Subject: Transferred Object Last Changed Value Set to Timestamp ** Folks, My transfers from a 6.3 server to a 7.1 server via Migrator 7.1.00 p006 set the Last Changed Time on each imported object to the time of creation on the server. I thought this might be a problem with the Migrator mask setting, but the same thing happens when definitions that have the correct date are imported via the 7.1 Admin Tool. Any ideas? Thanks, -David _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Transferring in-house 6.3 code to a 7.6.04 server
Folks, I am finally in the process of upgrading our 6.03.00 patch 017 implementation to the latest offered. By upgrade I mean a transfer between old and new servers, not on the same server. The revs are apparently too far apart to use Migrator to transfer code between, so I will be using a 7.1 server as an intermediate transfer point. Migrator 7.1 from the 6.3 box to the 7.1 box, then the latest Migrator from the 7.1 box to the 7.6.04 box. I'll also be using Export/Import tools as needed. Note that no BMC Remedy applications are involved here, though I will be loading ITSM later. My concern now is only with in-house developed code created under or compatible with version 6.3. Solaris and Oracle on both sides. Anyone ever done this or have any suggestions as to problems that I may encounter? Thanks, -David ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
