Re: New Task Creation
Yes that is correct. But how about the other behaviors I have observed. It should have been thrown a warning message, that is not coming. It is taking the users to Login Page. Regards Madhu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
New Task Creation
Hi , Is anyone aware , why there is a restriction on opening a TMS:Task in new mode?. I could see there is an active link(TMS:SHR:PreventDirectCreate) which Closes the Window when we try to open a form in New Mode. There are few things happenings as I noticed. 1> Ideally there should have been a Warning message in prompt bar "Message [45105] This form cannot be opened in new mode." But same is not displayed to the User. 2> Sometimes User has been routed to Landing Console or Request Entry Console though there is no Home Page set in AR System User Preferences form 3> Weird thing is most of the Users are being sent back to Login Page of Remedy. We are in ARS 8.1 and ITSM 7.6.04. Please let me know if you come across with any answer. Regards Madhu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Service Action and Set Field Scenario
Hi, I am basically confused on the purpose of using Service action instead of usual Set field action. Example, while I type something on Assignee field and hit 'Enter' (i.e return action), there are some active links written with service action to get the other details of Assignee. I have understood Service action triggers the filters who fire on Service Execution options and the behind logic is to get the other details through these filters. My question is instead of Service action, Set field action could have been used to get these Data. What is the purpose of using Service action here?? Can you please make me understand this ?? Regards Madhu V ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Difference between Service action and Open Window action
Hi, Can you please list the the differences of these two actions Service Open Window Thanks Madhu V ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Authentication Strings in WSDL as Secure Strings
Hi, We have an integration of BMC Remedy 8.1v with an home grown .Net Application through Webservices. The third party application has found Vulnerability in the WSDL and have recommended us to make the Password as an SecureString. The WSDL generates the Authentication string (Username/Password) automatically and he developers will not have any control over this. Is there any option to make these Authentication strings are SecureStrings. Regards Madhu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Records with Group ID '-1' in AR System Current License Usage Form.
Hi, In the AR system Current License Usage Form there are few users assigned with Group ID '-1'. There is no group exists in the group form with this Group ID. We actually have floating licenses distributed with License Pools and users are usually been listed with License Pool Group IDs. Can any one please explain me why there are records with Group ID '-1' Regards Madhu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Records with Group ID '-1' in AR System Current License Usage Form.
Hi , Thanks for your response. There is a role called CMDB RE User with Group ID -1. But as for our application is concerned CMDB part is not being used and the users who are assigned with this group ID -1 are not CMDB system users (like , AR Escalator). We can notice some around 20+ users are been assigned with Group ID -1 in the form. @Durga , We do not have such unassigned Licenses. All the licenses are being distributed to the license Pools already. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Frequent Session is invalid or timed out- ARERR (9201) issues to Users.
Hi, Users are facing frequent session timeout issues i.e ARERR (9201) - Session is invalid or timed out in our Remedy Application. The issue is randomly occurring across all the geographies of our Organization. Few Details: > We are in ARS , ITSM 8.1 SP1 version. Midtier Version : 8.1.SP02 Patch 001 201511101452 Hotfix > We have 8 mid-tier servers and 8 application servers (server Group > environment). > Mid-tier servers and AR Servers are both load balanced (F5 Load Balancer). > The Load Balancer which exists between the client and mid-tier servers (LB 1) > has a Cookie based persistence with no sticky session timeout set. > The Load Balancer which exists between Mid-Tier Servers and AR Server (LB 2 ) > has no persistence type set as per the initial recommendations. > From the Fiddler Logs captured from the affected Users, we found out that the > LB 1 (between client and Mid-Tier Servers) switches the users to multiple > Mid-Tier in very Short span and could be the reason for the session time out > issue. > We have checked with our LB team along with our findings from the fiddler > logs. Since the issue is randomly occurring and because log size going to > huge size the LB team could not able to trace it from the Load Balancer side. > The application was running fine without this issue from past 2 years. We > have also got a confirmation from load balancer team that there are no > changes taken place. Can someone please suggest, whether the currently set configurations at Load balancer end are fine ? Do we need to recommend anything to Load Balancer team? Please help. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Frequent Session is invalid or timed out- ARERR (9201) issues to Users.
Hi Rob, Currently the Web facing Load Balancer is not having any session time out set and it is having persistence of type Cookie based. We are aware that if the Load Balancer has set any time out value it will be in seconds and should have greater value than the value set at Mid-Tier config page which is currently set as 20 minutes. Could you please tell us, whether do we need to set any sticky session value at this Web facing Load Balancer ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
BMC Remedy Integration with CA Spectrum
Hi, We have a requirement where CA Spectrum should directly create Incident Tickets in BMC Remedy. Client team does not want CA Spectrum to be integrated with BPPM and then BPPM to integrate with BMC Remedy for Ticket creation. Please let us know if any body have come across this type of requirement ? Request your guidelines/ suggestions/best practices to be followed for this Integration Regards Madhu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Impact of Removing the defined OTB indexes from a form
Recently while troubleshooting performance issues on our Production system, our DBA team has identified some unused indexes on T2356 (HPD:Help Desk form) and suggested us removing them could improve the query performance and clean up some space in the Database. We have verified the same from remedy end and found many are OTB defined indexes for the form , same have been mentioned below. Please suggest us whether can we go ahead and remove these indexes ? Please mention if you foresee any impacts. *TableName* *IndexName* *Remedy Form Name* *Remedy Field Name* *UserSeek* *UserScans* *UserLookups* *UserUpdates* *TableRows* T2356 I2356_20003_1 HPD:Help Desk Product Categorisation Tier 1 Product Categorisation Tier 2 Product Categorisation Tier 3 0 0 0 105264 903085 T2356 I2356_240001002_1 HPD:Help Desk Product Name 0 0 0 105264 903085 T2356 I2356_100869_1 HPD:Help Desk Incident Association Type 0 0 0 103974 903085 T2356 I2356_301735100_1 HPD:Help Desk mc_ueid 0 0 0 102675 903085 T2356 I2356_301734000_1 HPD:Help Desk Component_ID 0 0 0 102675 903085 T2356 I2356_25023_1 HPD:Help Desk Escalated? 0 248 0 102716 903085 Please find the version and configuration of AR System details below: Server version: 8.1.00 201409181335Hotfix Mid-Tier Version : 8.1.01 (SP1) 201408220302 Hotfix Web Server Information : Apache Tomcat/7.0.55 Operating System Name : Windows Server 2012 Java Version : 1.7.0_45 Server Group : Yes DB : MS SQL 2012 On Thu, May 28, 2015 at 6:20 PM, John Sundberg john.sundb...@kineticdata.com wrote: ** Well - if it is a unique index - you will make swiss cheese of your system. I would suggest - don’t delete the index. I will ask you a question in return: What benefits do you see in removing an OTB index? -John On Thu, May 28, 2015 at 4:07 AM, Madhu V madhu.pesronalandpriv...@gmail.com wrote: Hi , Can you please let me if there will be any impact if we remove the OTB defined indexes from the OTB form? Regards Madhu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- *John Sundberg* Kinetic Data, Inc. Your business. Your process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Impact of Removing the defined OTB indexes from a form
Hi , Can you please let me if there will be any impact if we remove the OTB defined indexes from the OTB form? Regards Madhu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Field Input Length Change not reflecting in Database
Hi, I have changed the database length of field via developer studio and verified its cloumn length in Database, it got changed successfully. But when I reverted the changes , i.e when I put back the Database Field Length to original value , the length of column is changing and reflecting the last length still. Any views on the same? Regards Madhu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Archive form's view is not available in Database
Hi, We are facing some problems while saving a regular form and getting the below error (Screen shot). The form has got archival form and but which is not visible after we got this warning message. Few Observations: We had verified that there is enough memory. We tried disabling the archival feature and creating the new fields but same warning repeated. Old Data still exists in the Archive table. The archive from is not visible via Developer Studio. The main form has no isues. Please let me know your views on this. Regards Madhu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
AR System Database Replication
Hi List, We are planning to have AR System Database Replication for Reporting purpose. Replication will be for real time transactional Data Exchange i.e immediate synchronization. Please let me know what are the things to be conidered and tested in the Scenario. Thanks Madhu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AR System Database Replication
Thank you Munesh :) On Tue, Apr 14, 2015 at 9:45 PM, munesh konda munesh.ko...@gmail.com wrote: ** Hello Madhu, Please check the below given BMC published KA link regarding info on DB Replication. *Knowledge Article ID:* KA317702 https://kb.bmc.com/infocenter/index?page=contentid=KA317702actp=searchviewlocale=en_USsearchid=1429027171548 Also you will find below note in DB reference guide published for ARS 7.6.04 NOTE In Microsoft SQL Server 2005, when the underlying database table is marked for database replication, you cannot change the field length. If you try to do so, the ALTER TABLE command returns this error: Cannot rename the table because it is published for replication. (SQL Server 15051). To resolve this, turn off database replication, change the field size, and then turn database replication on. For more information, see the Microsoft SQL Server documentation. *Knowledge Article ID:* KA371443 https://kb.bmc.com/infocenter/index?page=contentid=KA371443actp=searchviewlocale=en_USsearchid=1429027171548 This will help you to understand the issues/errors which are faced when the replication is ON Thanks. Regards Munesh On Tue, Apr 14, 2015 at 4:21 PM, Madhu V madhu.pesronalandpriv...@gmail.com wrote: Hi List, We are planning to have AR System Database Replication for Reporting purpose. Replication will be for real time transactional Data Exchange i.e immediate synchronization. Please let me know what are the things to be conidered and tested in the Scenario. Thanks Madhu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Importance of HPD:Help Desk Assignment Log
Hi List, What is the importance of HPD:Help Desk Assignment Log form ? What are the things to be considered if we are going to archive the records of this form? Regards Madhu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Archiving NTE:SYS:NonGroupNumberGenerator records
Hi List, Can anyone let me know about the significance of the form NTE:SYS:NonGroupNumberGenerator. I can see some around 17 million records in the form, we are thinking of archiving records of this form (Deleting the records). Regards Madhu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Archive-Delete possiblities for SLM forms
Hi List, Can anyone suggest me the Archive-Delete possiblities for below SLM forms?. SLM:AuditLog SLM:Measurement SLM:MilestoneLogging We found many Entries in the above forms , since the Database size is growing we want to go for Archive-Delete option. Please let me if you foresee any impact if we archive-Delete these records. Regards Madhu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Archive/Delete of records in few OTB forms
Hi, I would like to know the importance of below forms. HPD:HelpDesk_AuditLogSystem SLM:AuditLog SLM:Measurement SLM:MilestoneLogging NTE:SYS:NonGroupNumberGenerator HPD:Help Desk Assignment Log We have recently found that DB size is growing and in the above tables, it was found that there are huge number of rows created and Size of these tables are also found to be bigger. Just thinking of Archive-Delete option, would it be impacting anywhere ?? and are there any best ways ..please let me know. Regards Madhu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Frequent Caught Exception Errors while opening the Incident Audit Log
Hi , Users are getting frequent Caught Exception Error while they are trying to open Incident Audit Log. The Message from the webpage Says Caught Exception; Expected idenifier,string or number. We are currently in the AR Server Version : 7.6.04 SP2 201110080614 Web server : Apache Tomcat 6.0 Please let me know are there any precautions/fixes/patches available to permanently fix this . Thanks in advance Madhu V ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Knowledge Articles Migration
Hi, Currently we are upgrading from 7.6.04 to 8.1 . We have to migrate all avialble in Knowledge Articles with all their contents to the New system. Please suggest is there any way that we can migrate all the articles with contents. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
