Re: New Remedy Upgrade Project!! :)

[Richter, Howard (CEI-Atlanta)]

Good luck to anyone who tries that. Maybe the 7.1 system is out of box and they 
are not moving any data to the 8.1 system.



Howard Richter, Senior System Administrator


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Wednesday, December 23, 2015 12:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] New Remedy Upgrade Project!! :)

**
Who else on the list consider 16 days to do a 7.1 to 8.1 upgrade to short and 
as you can see from PIKSSO custom authentication the customer has ITSM.


-Original Message-
From: Anna Peters 
>
To: arslist >
Sent: Wed, Dec 23, 2015 11:56 am
Subject: New Remedy Upgrade Project!! :)
**
Good Morning, Arslist!
New project available IMMEDIATELY– please send resume and rate requirements if 
you are interested.

Engagement Overview
Duration: 4 weeks (4-day work weeks are ok)
Location: Fort Meade, MD
**TS/SCI is required**

ARS 7.1 – ARS 8.1 Upgrade1

•Back-up current database

•Export forms

•Run upgrade scripts

•Test

•Perform any necessary remediation

Install & Configure email

LDAP for Authentication Configuration Implementation

•Configure LDAP authentication using the BMC supplied AR External 
Authentication (AREA) LDAP plug-in.

LDAP for People Data Population Implementation

•Setup and configure LDAP People Data Population using the BMC supplied 
AR System Database Connectivity (ARDBC) LDAP plug-in.

Install and Configure PKISSO for Remedy ITSM/MidTier

•Assist customer with installation and configuration of the Remedy AREA 
plugin and the PKISSO custom authenticator for MidTier.

Documentation
•Document System

Thank you and Happy Holidays!!

Anna Peters
Recruiter
[http://www.beccconference.org/wp-content/uploads/2012/04/groups.png]

Comcentric Inc.
10463 Park Meadows Drive #208
Lone Tree, CO 80124
[cid:image001.png@01CFF1DD.30084AF0]

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Re: Looking for new position

[Richter, Howard (CEI-Atlanta)]

I think at one point Column was looking.

Good luck.

Howard Richter, Senior System Administrator

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Adrian Conway
Sent: Monday, October 05, 2015 1:15 PM
To: arslist@ARSLIST.ORG
Subject: [arslist] Looking for new position

All,

I am looking for a new position in Remedy leadership or training.  Below is my 
information:

   
Summary of Qualifications:
•   Skilled IT Manager with a total of 10 years of experience with teams 
ranging in size from 10 to 20+ 
•   10 years of ITIL process implementation
•   ITSM implementations that support ITIL Incident, Change, Problem, 
Release and Configuration Management
•   9 years of Agile development and project management experience (XP, 
SRUM)
•   Developed and designed multiple ITIL process solutions utilizing a 
variety of technologies
•   6+ years of Remedy end user training experience
•   6+ years Instructional design experience
•   Developed web based, classroom and virtual classroom curricula 
•   Developed professional web based and classroom training materials
•   Well-rounded IT Management background with teams that specialize in 
multiple disciplines (Oracle, Java, .Net, C#, Web applications, Remedy, Netcool 
(IBM Tivoli), CA eHealth Performance management)
  
Skill Set:
Remedy; MS-SQL; Adobe Captivate; Camtasia Studio; Prezi; SQL; Systems Analysis 
and Design; Business Analysis; Budgeting and Planning; 

Experience:
ActioNet
Project Manager/Sr. Trainer Jan 2011 – Present
•   Responsible for training FAA employees and contractors on all aspects 
of ITSM
•   Established ITSM training program to support ITIL best practices
•   Utilized multiple delivery channels and adult learning principles to 
deliver training
•   Created Web Based training for Incident, Change, Asset and Knowledge 
Management for the FAA
•   Developed assessments in order to evaluate effectiveness of training 
program
•   Created Web Based training utilizing Adobe Captivate, Camtasia, Viso, 
and Prezi 
•   Developed Training SharePoint site to provide FAQ’s, Self-paced 
training and BMC refresher WBT’s
•   Project Manager for the implementation of Knowledge Management and 
Self-help based on ITIL best practices
•   Developed job aids and user guides for the implementation of Knowledge 
Management and Self-help based on ITIL best practices
•   Project Manager for FAA Human Resource service desk ITSM Remedy 
enablement
•   Managed day to day team operations
•   Relationship manager to FAA Asset, Configuration, and Software 
management teams

Software Transformations, Inc
ITSM 7.x Trainer May 2010 – Dec 2010
•   Responsible for training Chevron IT employees in Incident, Change and 
Release Management
•   Created and edited ITSM training materials for Chevron IT
•   Developed and provided training to international Chevron IT staff 
•   Trained classes of sizes from 5 to 20
•   Trained classes to Chevron desktop support and IT network operation 
groups
•   Provided ITIL overview training to Chevron IT members 
•   Created and edited ITSM ITIL best practice education materials for 
Chevron IT





US Cellular
 Software Development Manager Nov 2007 – Apr 2010
•   Introduced ITIL concepts to IT teams and key business stakeholder
•   Built business relationships between IT and Engineering/Operations 
organization
•   Created Incident Management roadmap to enable ITIL best practices
•   Created Change Management roadmap to enable ITIL best practices 
•   Utilized ITIL best practices to develop ITSM Incident Management 
architecture 
•   Utilized ITIL best practices to develop ITSM Change Management 
architecture 
•   Established ITIL based Problem Management process to develop IT 
improvements
•   Introduced metrics to evaluate ITIL process for continuous improvement 
efforts
•   Provided high delivery of business functionality through SCRUM 
methodology 
•   Developed integrated service management road map/architecture
•   Doubled team productivity by implementing Agile (specifically SCRUM) 
development methodology
•   Created initial roadmap for the implementation of SCRUM for the 
application development department
•   Set strategic direction to modernize Web interfaces
•   Architected Remedy hardware environment to include training and testing 
instances

Qwest Communications
Software Development Manager Jun 2001 – Mar 2007
•   Provided Remedy ITSM enterprise solutions for fortune 500 company
•   Designed Remedy ITSM solutions to replace multiple legacy REMEDY 
solutions. 
•   Delivered RDBMS based fail over and reporting environment 
•   Managed solutions utilizing multiple technologies such as (XML, Tibco, 
.Net etc...) 
•   Performed employee performance evaluations that encouraged 

Re: So why did this happen (alternat title: How to lock out all of your users)

[Richter, Howard (CEI-Atlanta)]

Hey William,

We just did the same thing and I saw the same issue.

I think it had something to do with the Remedy cache.

By the way how are you doing?

hbr

Howard Richter, Senior System Administrator

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Wednesday, September 30, 2015 1:58 PM
To: arslist@ARSLIST.ORG
Subject: [arslist] So why did this happen (alternat title: How to lock out all 
of your users)

**
We have a Remedy 7.6.04 system which as been replaced by another vendor.  It is 
being phased out.

As part of that process we are greatly reducing licenses and changing users to 
floating from fixed.

I did a search in the User form where 'Application License' LIKE "%Fixed%".  
Then I exported the Request ID and Application License of all of those users.

In the ARX file I replaced "Fixed" with "Floating" and then re-imported all of 
them, using the option to update old record with the new data.

Everyone who got updated now gets a 623 "Authentication failed" error when 
trying to login - which is weird, because we use LDAP for authentication.  None 
of the password should have changed.  The import process could have (and should 
have) updated the user's user_cache entry, but not in a way where I'd expect 
them to get locked out.

IF I update their user record somehow it fixes the problem for the individual 
user.

Weird

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056



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Re: Thanks for everything...

[Richter, Howard (CEI-Atlanta)]

Good luck and take care.

Howard Richter, Senior Remedy Administrator

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Larry Robinson
Sent: Thursday, August 20, 2015 10:01 PM
To: arslist@ARSLIST.ORG
Subject: [arslist] Thanks for everything...

**
Dear ARSlist,

The time has come for me to offer you my thanks and to say farewell. NC State 
university has completed it's transition from BMC ARS to ServiceNow. I was part 
of the implementation and support team for ServiceNow and I am now retired, so 
my participation in the ARSlist, such as it was, will be ending soon.

After 15+ years of Remedy system design, development and support activities, I 
am thoroughly convinced that I could not have done my job as effectively as I 
did without the help of the contributors to this list. As others have observed, 
this list is special in it's members unselfishness and willingness to devote 
their professional and personal time help other. For this, I am extremely 
grateful.

Wishing you all the best!
Larry Robinson

_ARSlist: Where the Answers Are and have been for 20 years_

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Re: a thread I haven't seen yet about BMC:Engage

[Richter, Howard (CEI-Atlanta)]

Daniel,

Have fun without me.

Howard

Howard Richter, Senior Remedy Administrator

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel
Sent: Saturday, August 15, 2015 3:11 PM
To: arslist@ARSLIST.ORG
Subject: [arslist] a thread I haven't seen yet about BMC:Engage

**
The conference is less than a month away, and I haven't seen much in the way of 
folks saying they will be there?

For those that are on the ARSlist I will have the ARSlist buttons and hats 
there this year. Hats are limited.
Not sure when or how they will be given out and this will be the last time I 
bring them along, so be there and get your limited edition memorabilia.

I thought the content looked much improved over last year and I am looking 
forward to catching more sessions than I have even been to before.
(granted, in my case getting to 5 sessions would be a record, seems to take a 
long time to get from one room to the next when there are 10 people to talk to 
in between, best reason to be there though!)

Cheers Dan


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Re: OT: ServiceNow Developer Needed in Santa Monica, CA

[Richter, Howard (CEI-Atlanta)]

Anna,

We are engineers, so one rule is no grammar/spell checking, unless in fun.

hbr

Howard Richter, Senior Remedy Administrator

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Wednesday, August 05, 2015 5:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] OT: ServiceNow Developer Needed in Santa Monica, CA

**
Having done some SNOW training I personally felt it's a shitty product with a 
very pretty interface.. I don't think you'll get too many cross overs unless 
the quality of the ServiceNOW product improves a 100 fold.. Recently I heard a 
big MA based company that switched to SNOW from Remedy switched back in under 2 
years..

Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, August 05, 2015 4:13 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: OT: ServiceNow Developer Needed in Santa Monica, CA

**
I was thinking about the possible cross-over, but anyone that is skilled in 
both I would expect to participate in both 'communities'but that's just how 
I would do it if I knew SNOW.either way, good luck in finding a candidate. 
:)

On Wed, Aug 5, 2015 at 2:02 PM Anna Peters 
anna.pet...@comcentric.commailto:anna.pet...@comcentric.com wrote:
**
Considering how many people are moving from Remedy into the ServiceNow space, I 
thought there might be some cross-over and a decent chance to at least network.

By the way, YOUR should be YOU'RE as in you're making me hungry.

~Anna





From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Richter, 
Howard (CEI-Atlanta)
Sent: Wednesday, August 05, 2015 1:40 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: OT: ServiceNow Developer Needed in Santa Monica, CA

**
Your making me hungry

Howard Richter, Senior Remedy Administrator

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Wednesday, August 05, 2015 3:29 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: [arslist] OT: ServiceNow Developer Needed in Santa Monica, CA

**
Ha! I don't even go into McDonalds and order a Big Mac

Sent from my iPhone

On Aug 5, 2015, at 3:21 PM, jortega999 . 
jortega9...@gmail.commailto:jortega9...@gmail.com wrote:
**

Oh no she didn't! You don't go into Burger King and order a Big Mac.
On Aug 5, 2015 2:17 PM, Richter, Howard (CEI-Atlanta) 
howard.rich...@coxinc.commailto:howard.rich...@coxinc.com wrote:
**
I knew someone would post the question. Just should have bet is would have been 
you.

Howard

Howard Richter, Senior Remedy Administrator

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of LJ 
LongWing
Sent: Wednesday, August 05, 2015 3:07 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: [arslist] ServiceNow Developer Needed in Santa Monica, CA

**
Anna,
I'm not bashing you, I'm just curious, why you would come to a discussion list 
dedicated to Remedy discussion looking for a SNOW Developer?


On Wed, Aug 5, 2015 at 1:04 PM Anna Peters 
anna.pet...@comcentric.commailto:anna.pet...@comcentric.com wrote:
**

Good Afternoon, ARSLIST!

The Digital Media Services division of one of the largest wireless companies in 
the U.S. is in need of a full-time, permanent ServiceNow Developer. This 
division is on the cutting edge of Content Delivery Network (CDN) technology, 
offers competitive benefits, and has an incredible campus in Santa Monica, CA.

Ideal candidates should possess deep technical insight in developing and 
managing the ServiceNow application and implementing best practices as well as 
have keen insight into the full life cycle of a ServiceNow application and 
Service Management. In this role, you will collaborate with Product, Operations 
and Engineering to develop and implement solutions within Service Now, advocate 
for solutions and best practices, and work to increase productivity. You should 
possess hands-on experience with development and customization of the Service 
Now Enterprise service management application.  A requirement for this position 
is the ability to take up challenges, adapt to the business needs and stay 
focused on delivering results.

Responsibilities:

  *   Configure and customize of all aspects of ServiceNow
  *   Develop with an understanding of implication of performance, security and 
best practices for coding and code structure
  *   Consult with Enterprise Application colleagues and end users to propose 
effective, process and solutions to increase and enhance productivity
  *   Use scripting tools and ServiceNow functionality to create scripts and 
automate rote tasks being done in ServiceNow
  *   Perform technical validation and testing to ensure requirements are 
satisfied

Re: ServiceNow Developer Needed in Santa Monica, CA

[Richter, Howard (CEI-Atlanta)]

I will ask around.

Howard Richter, Senior Remedy Administrator

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Campbell
Sent: Wednesday, August 05, 2015 4:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] ServiceNow Developer Needed in Santa Monica, CA

**
Howard,

Any chance you know a Remedy Developer looking for a new opportunity?  My 
client is in Arizona.

Thanks,

Mike


From: Richter, Howard (CEI-Atlanta) 
howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Sent: Wednesday, August 5, 2015 12:16 PM
Subject: Re: ServiceNow Developer Needed in Santa Monica, CA

**
I knew someone would post the question. Just should have bet is would have been 
you.

Howard

Howard Richter, Senior Remedy Administrator


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, August 05, 2015 3:07 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: [arslist] ServiceNow Developer Needed in Santa Monica, CA

**
Anna,
I'm not bashing you, I'm just curious, why you would come to a discussion list 
dedicated to Remedy discussion looking for a SNOW Developer?


On Wed, Aug 5, 2015 at 1:04 PM Anna Peters 
anna.pet...@comcentric.commailto:anna.pet...@comcentric.com wrote:
**

Good Afternoon, ARSLIST!

The Digital Media Services division of one of the largest wireless companies in 
the U.S. is in need of a full-time, permanent ServiceNow Developer. This 
division is on the cutting edge of Content Delivery Network (CDN) technology, 
offers competitive benefits, and has an incredible campus in Santa Monica, CA.

Ideal candidates should possess deep technical insight in developing and 
managing the ServiceNow application and implementing best practices as well as 
have keen insight into the full life cycle of a ServiceNow application and 
Service Management. In this role, you will collaborate with Product, Operations 
and Engineering to develop and implement solutions within Service Now, advocate 
for solutions and best practices, and work to increase productivity. You should 
possess hands-on experience with development and customization of the Service 
Now Enterprise service management application.  A requirement for this position 
is the ability to take up challenges, adapt to the business needs and stay 
focused on delivering results.

Responsibilities:

  *   Configure and customize of all aspects of ServiceNow
  *   Develop with an understanding of implication of performance, security and 
best practices for coding and code structure
  *   Consult with Enterprise Application colleagues and end users to propose 
effective, process and solutions to increase and enhance productivity
  *   Use scripting tools and ServiceNow functionality to create scripts and 
automate rote tasks being done in ServiceNow
  *   Perform technical validation and testing to ensure requirements are 
satisfied with sample and live data
  *   Recommend improvements or changes to technical and functional designs 
where appropriate
  *   Facilitate creation and testing of future state business processes and 
script development
  *   Load, manipulate and maintain data between ServiceNow and other systems; 
perform scheduled cloning operations
  *   Perform regular data audits and resolve identified issues
  *   Maintain and support ServiceNow operational functions
  *   Repair and recover from hardware or software failures; coordinate and 
communicate with impacted user groups via the SNC Administrator
  *   Escalate to vendor and involve them in defect and incident resolution as 
required

Qualifications:

  *   Hands on experience of 5 or more years in developing and managing service 
oriented applications such as ServiceNow
  *   Prior experience with the Discovery tool in SNC and strong knowledge of 
the CMDB and Asset management modules
  *   Experience in JavaScript, Jelly Scripting, JQuery, Angular JS, Bootstrap, 
HTML, Ajax, CSS
  *   Expertise in ServiceNow Scripting language
  *   Experience creating customer facing portals using Content Management 
Systems in SNC
  *   Experience and/or knowledge about Orchestration
  *   Experience in Web technologies (Web Services, SOAP, XML, JSON, Ajax, 
HTML, CSS)
  *   Knowledge of Active Directory/LDAP integration with Service Now
  *   ITIL v3 certification and implementation experience desired

If you are available, qualified, and interested (or know someone who is), 
please send your most recent resume and desired salary range to 
anna.pet...@comcentric.commailto:anna.pet...@comcentric.com.
Cheers,

Anna Peters
[cid:image001.png@01D0D024.BB50D020]https://www.linkedin.com/profile/view?id=287557091authType=NAME_SEARCHauthToken=aqz-locale=en_UStrk=tyahtrkInfo=clickedVertical%3Amynetwork%2Cidx%3A1-2-2%2CtarId%3A1428522935123%2Ctas%3AtaylorTechnical
 Recruiter
[cid:image002.png

Re: ServiceNow Developer Needed in Santa Monica, CA

[Richter, Howard (CEI-Atlanta)]

I knew someone would post the question. Just should have bet is would have been 
you.

Howard

Howard Richter, Senior Remedy Administrator

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, August 05, 2015 3:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] ServiceNow Developer Needed in Santa Monica, CA

**
Anna,
I'm not bashing you, I'm just curious, why you would come to a discussion list 
dedicated to Remedy discussion looking for a SNOW Developer?


On Wed, Aug 5, 2015 at 1:04 PM Anna Peters 
anna.pet...@comcentric.commailto:anna.pet...@comcentric.com wrote:
**

Good Afternoon, ARSLIST!

The Digital Media Services division of one of the largest wireless companies in 
the U.S. is in need of a full-time, permanent ServiceNow Developer. This 
division is on the cutting edge of Content Delivery Network (CDN) technology, 
offers competitive benefits, and has an incredible campus in Santa Monica, CA.

Ideal candidates should possess deep technical insight in developing and 
managing the ServiceNow application and implementing best practices as well as 
have keen insight into the full life cycle of a ServiceNow application and 
Service Management. In this role, you will collaborate with Product, Operations 
and Engineering to develop and implement solutions within Service Now, advocate 
for solutions and best practices, and work to increase productivity. You should 
possess hands-on experience with development and customization of the Service 
Now Enterprise service management application.  A requirement for this position 
is the ability to take up challenges, adapt to the business needs and stay 
focused on delivering results.

Responsibilities:

  *   Configure and customize of all aspects of ServiceNow
  *   Develop with an understanding of implication of performance, security and 
best practices for coding and code structure
  *   Consult with Enterprise Application colleagues and end users to propose 
effective, process and solutions to increase and enhance productivity
  *   Use scripting tools and ServiceNow functionality to create scripts and 
automate rote tasks being done in ServiceNow
  *   Perform technical validation and testing to ensure requirements are 
satisfied with sample and live data
  *   Recommend improvements or changes to technical and functional designs 
where appropriate
  *   Facilitate creation and testing of future state business processes and 
script development
  *   Load, manipulate and maintain data between ServiceNow and other systems; 
perform scheduled cloning operations
  *   Perform regular data audits and resolve identified issues
  *   Maintain and support ServiceNow operational functions
  *   Repair and recover from hardware or software failures; coordinate and 
communicate with impacted user groups via the SNC Administrator
  *   Escalate to vendor and involve them in defect and incident resolution as 
required

Qualifications:

  *   Hands on experience of 5 or more years in developing and managing service 
oriented applications such as ServiceNow
  *   Prior experience with the Discovery tool in SNC and strong knowledge of 
the CMDB and Asset management modules
  *   Experience in JavaScript, Jelly Scripting, JQuery, Angular JS, Bootstrap, 
HTML, Ajax, CSS
  *   Expertise in ServiceNow Scripting language
  *   Experience creating customer facing portals using Content Management 
Systems in SNC
  *   Experience and/or knowledge about Orchestration
  *   Experience in Web technologies (Web Services, SOAP, XML, JSON, Ajax, 
HTML, CSS)
  *   Knowledge of Active Directory/LDAP integration with Service Now
  *   ITIL v3 certification and implementation experience desired

If you are available, qualified, and interested (or know someone who is), 
please send your most recent resume and desired salary range to 
anna.pet...@comcentric.commailto:anna.pet...@comcentric.com.
Cheers,

Anna Peters
[cid:image001.png@01D0CF91.B42733E0]https://www.linkedin.com/profile/view?id=287557091authType=NAME_SEARCHauthToken=aqz-locale=en_UStrk=tyahtrkInfo=clickedVertical%3Amynetwork%2Cidx%3A1-2-2%2CtarId%3A1428522935123%2Ctas%3AtaylorTechnical
 Recruiter
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Comcentric Inc.
10463 Park Meadows Drive #208
Lone Tree, CO 80124
[cid:image001.png@01CFF1DD.30084AF0]

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Re: OT: ServiceNow Developer Needed in Santa Monica, CA

[Richter, Howard (CEI-Atlanta)]

Your making me hungry

Howard Richter, Senior Remedy Administrator

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Wednesday, August 05, 2015 3:29 PM
To: arslist@ARSLIST.ORG
Subject: [arslist] OT: ServiceNow Developer Needed in Santa Monica, CA

**
Ha! I don't even go into McDonalds and order a Big Mac

Sent from my iPhone

On Aug 5, 2015, at 3:21 PM, jortega999 . 
jortega9...@gmail.commailto:jortega9...@gmail.com wrote:
**

Oh no she didn't! You don't go into Burger King and order a Big Mac.
On Aug 5, 2015 2:17 PM, Richter, Howard (CEI-Atlanta) 
howard.rich...@coxinc.commailto:howard.rich...@coxinc.com wrote:
**
I knew someone would post the question. Just should have bet is would have been 
you.

Howard

Howard Richter, Senior Remedy Administrator

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of LJ 
LongWing
Sent: Wednesday, August 05, 2015 3:07 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: [arslist] ServiceNow Developer Needed in Santa Monica, CA

**
Anna,
I'm not bashing you, I'm just curious, why you would come to a discussion list 
dedicated to Remedy discussion looking for a SNOW Developer?


On Wed, Aug 5, 2015 at 1:04 PM Anna Peters 
anna.pet...@comcentric.commailto:anna.pet...@comcentric.com wrote:
**

Good Afternoon, ARSLIST!

The Digital Media Services division of one of the largest wireless companies in 
the U.S. is in need of a full-time, permanent ServiceNow Developer. This 
division is on the cutting edge of Content Delivery Network (CDN) technology, 
offers competitive benefits, and has an incredible campus in Santa Monica, CA.

Ideal candidates should possess deep technical insight in developing and 
managing the ServiceNow application and implementing best practices as well as 
have keen insight into the full life cycle of a ServiceNow application and 
Service Management. In this role, you will collaborate with Product, Operations 
and Engineering to develop and implement solutions within Service Now, advocate 
for solutions and best practices, and work to increase productivity. You should 
possess hands-on experience with development and customization of the Service 
Now Enterprise service management application.  A requirement for this position 
is the ability to take up challenges, adapt to the business needs and stay 
focused on delivering results.

Responsibilities:

  *   Configure and customize of all aspects of ServiceNow
  *   Develop with an understanding of implication of performance, security and 
best practices for coding and code structure
  *   Consult with Enterprise Application colleagues and end users to propose 
effective, process and solutions to increase and enhance productivity
  *   Use scripting tools and ServiceNow functionality to create scripts and 
automate rote tasks being done in ServiceNow
  *   Perform technical validation and testing to ensure requirements are 
satisfied with sample and live data
  *   Recommend improvements or changes to technical and functional designs 
where appropriate
  *   Facilitate creation and testing of future state business processes and 
script development
  *   Load, manipulate and maintain data between ServiceNow and other systems; 
perform scheduled cloning operations
  *   Perform regular data audits and resolve identified issues
  *   Maintain and support ServiceNow operational functions
  *   Repair and recover from hardware or software failures; coordinate and 
communicate with impacted user groups via the SNC Administrator
  *   Escalate to vendor and involve them in defect and incident resolution as 
required

Qualifications:

  *   Hands on experience of 5 or more years in developing and managing service 
oriented applications such as ServiceNow
  *   Prior experience with the Discovery tool in SNC and strong knowledge of 
the CMDB and Asset management modules
  *   Experience in JavaScript, Jelly Scripting, JQuery, Angular JS, Bootstrap, 
HTML, Ajax, CSS
  *   Expertise in ServiceNow Scripting language
  *   Experience creating customer facing portals using Content Management 
Systems in SNC
  *   Experience and/or knowledge about Orchestration
  *   Experience in Web technologies (Web Services, SOAP, XML, JSON, Ajax, 
HTML, CSS)
  *   Knowledge of Active Directory/LDAP integration with Service Now
  *   ITIL v3 certification and implementation experience desired

If you are available, qualified, and interested (or know someone who is), 
please send your most recent resume and desired salary range to 
anna.pet...@comcentric.commailto:anna.pet...@comcentric.com.
Cheers,

Anna Peters
[cid:image001.png@01D0CF91.B42733E0]https://www.linkedin.com/profile/view?id=287557091authType=NAME_SEARCHauthToken=aqz-locale=en_UStrk=tyahtrkInfo=clickedVertical%3Amynetwork%2Cidx%3A1-2-2%2CtarId%3A1428522935123%2Ctas%3AtaylorTechnical
 Recruiter
[cid:image001.png

Tool to pull SRD data

[Richter, Howard (CEI - Atlanta)]

All,

Does anyone know of a tool (that will run on 7.6.4 of SRM) that will map out 
the flow of SRDs that are installed in the system?

For example the name of the SRD, questions, and actions that are triggered?

Thanks,

Howard


Howard Richter, Senior Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745


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We need an export of the CI data and the relationships from the CMDB

[Richter, Howard (CEI - Atlanta)]

Good morning, afternoon and evening All,

We are looking for a way to export of the CI data and the relationships from 
the CMDB.

So any ideas?

Howard


Howard Richter, Senior Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745


[ecm_036069_email]
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Re: We need an export of the CI data and the relationships from the CMDB

[Richter, Howard (CEI - Atlanta)]

Thanks.

I tried to use it, but maybe I did not select the correct options.

Can you send me what options I need to do?

Howard

Howard Richter, Senior Remedy Administrator

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Abhijit Hendre
Sent: Wednesday, June 10, 2015 10:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] We need an export of the CI data and the relationships 
from the CMDB

**

CMDB driver is best utility to perform this task.

Thanks,
Abhijit H
On 10-Jun-2015 6:30 pm, Richter, Howard (CEI - Atlanta) 
howard.rich...@coxinc.commailto:howard.rich...@coxinc.com wrote:
**
Good morning, afternoon and evening All,

We are looking for a way to export of the CI data and the relationships from 
the CMDB.

So any ideas?

Howard


Howard Richter, Senior Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
Office = 678.645.4633tel:678.645.4633, Cell = 404.226.2745tel:404.226.2745


[ecm_036069_email]
Cox Innovation Agent (CIA)
[Description: Description: 
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Re: Does anyone know if you can buy BMC CMDB and asset managment, without ITSM?

[Richter, Howard (CEI - Atlanta)]

Thanks. On this system all we need is CMDB and asset. We will be using this to 
collect ADDM data and then push to another system.

HBR

Sent from my iPad

On Jun 2, 2015, at 10:47 AM, Rüdiger Tams (priv) 
ruedi...@tams.demailto:ruedi...@tams.de wrote:

Hi Howard,

what do you mean with without ITSM?

BMC Asset Management is a part of the ITSM Suite. AM needs the BMC Atrium CMDB.
Basically it should be possible to buy the license for the AR System, the 
Atrium CMDB, for the Asset Management Application
and the floating and fixed users for AR System and the Asset Management 
application.

During installation of ITSM you then can choose only the Asset Management 
Application to be installed.
But the ITSM Foundation Objects will always be installed on your system.

With the installer of ITSM all ITSM application objects are deliverd - so why 
not install all of them?
Usable later on are only the licensed applications.

HTH
Rüdiger


 Richter, Howard (CEI - Atlanta) 
 howard.rich...@coxinc.commailto:howard.rich...@coxinc.com hat am 2. Juni 
 2015 um 16:20 geschrieben:


 Good Morning, Afternoon, Evening All

 Does anyone know if you can buy BMC CMDB and asset managment, without ITSM?

 Thanks,

 Howard

 Sent from my iPad

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Does anyone know if you can buy BMC CMDB and asset managment, without ITSM?

[Richter, Howard (CEI - Atlanta)]

Good Morning, Afternoon, Evening All

Does anyone know if you can buy BMC CMDB and asset managment, without ITSM?

Thanks,

Howard 

Sent from my iPad

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Re: Mobile Application

[Richter, Howard (CEI - Atlanta)]

Hey Sam.

I would pay a couple of bucks.

Now if there was one that had updated BMC documentation and the ability to have 
it on your local device, I would pay more.

Take care old man,

Howard

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Samuel J Albury III
Sent: Sunday, March 29, 2015 12:22 PM
To: arslist@ARSLIST.ORG
Subject: [arslist] Mobile Application

If there were a mobile app(IOS,Android,Windows, Ubuntu, and Blackberry) which 
compiled your Arslist and Community.bmc.com, what would you anticipate paying ? 

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OT: The list has been quiet, Just saying Happy Friday.

[Richter, Howard (CEI - Atlanta)]

It's Friday! I can't wait to be ashamed of what I do this weekend.

Howard Richter, Senior Remedy Administrator

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Re: Last login time for a user

[Richter, Howard (CEI - Atlanta)]

Thanks to all. That is what I thought, we wound have to had user logging as 
well as license tracking already enabled.

Have a great weekend,

Howard

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Thursday, March 19, 2015 5:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Last login time for a user

Hi,

But you still need License Tracking turned on in order to track things. The 
user log shows READ, RESTRICTED READ and FLOATING READ users which the License 
Tracking does not.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

 There is the License Tracking feature (Configuration tab of Server 
 Information). This will create entries in the AR system Historical 
 Licensing and AR System Current License Usage forms which could be 
 used to track login times.

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Last login time for a user

[Richter, Howard (CEI - Atlanta)]

All, I hope this day finds everyone well.

I had a request to find the last login time for all of the users on my ITSM 
7.6.4 system. However, we do not have user logging enabled.

Any idea where that data might be kept?

Thanks,

Howard

Howard Richter, Senior Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745

[ecm_036069_email]


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Re: Requirements Doc

[Richter, Howard (CEI - Atlanta)]

Let me dig through my archives this weekend. I took my tests back in 2000.

hbr

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, March 06, 2015 12:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Requirements Doc

**
Howard,
That would be awesome if you had that sort of thing laying aroundexactly 
what I'm looking for :)

On Fri, Mar 6, 2015 at 10:46 AM, Richter, Howard (CEI - Atlanta) 
howard.rich...@coxinc.commailto:howard.rich...@coxinc.com wrote:
**
One of the tests I took, was to build a record data base. Yes I said record.

I remember it had to have the speed (33.3/78/45), all the info on the album, 
the ability to import from the record DB that was on line). Also be usable with 
the old palm pilot interface.

hbr

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Friday, March 06, 2015 12:43 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: [arslist] Requirements Doc

**

I always used to assign new developers to build a bug tracking application.

Rick
On Mar 6, 2015 9:36 AM, Ben Cantatore 
ben.cantat...@bedbath.commailto:ben.cantat...@bedbath.com wrote:
** LJ,

I'm not sure if this is something you're looking for, but I currently have an 
enhancement request from one of my users to modify the email function (located 
under function on left side navigation panel) in tickets to allow for canned 
messages.  Many teams that are fulfilling requests have messages to send 
formatted in a specific way with a specific message and want to send during the 
setup/completion of the requests.

So the idea would be to create a form where the various teams can add/modify 
their canned messages and then have it selectable from a menu on the email 
dialog box.

In this example, your junior develop would have to create a form, menu, active 
links and buttons.  I think I recall you have a custom environment so add 
dialog box and maybe tack on the actual email function if you want to ramp up 
the difficulty level.




[cid:image001.png@01D0580C.C65670F0]
Ben Cantatore
Remedy Product Manager
Bed Bath  Beyond
650 Liberty Avenue
Union NJ 07083-8130
Office: (908) 613-5769tel:%28908%29%20613-5769
Cell: (914) 263-6802tel:%28914%29%20263-6802

[LinkedIn]http://www.linkedin.com/pub/ben-cantatore/3/220/9a7/



From:LJ LongWing lj.longw...@gmail.commailto:lj.longw...@gmail.com
To:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG,
Date:03/06/2015 09:58 AM
Subject:Requirements Doc
Sent by:Action Request System discussion list(ARSList) 
arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG





**
All,
I'm training up a newbie on Remedy Development, and we have reached the point 
where I think he's ready for a 'test'I remember going through my 7.x RAC 
class, and they gave us a small 'requirements doc' for a fairly simple, yet 
complex enough application that needed to be built...the guys that were in the 
class with me all built different applications of course, but they all met the 
application...it was a good exercise and helped hone the blade so to speak on 
all of our skills...I was wondering if anyone happened to have something like 
that laying around that I would be able to use

It doesn't need to be related to any particular industry, etc...just a couple 
of pages of requirements for an app that requires a few forms, and some 
description of functionality, but of course, not how the functionality needs to 
be built

If anyone is willing to send me some stuff, either on or offline, I would 
appreciate it.
_ARSlist: Where the Answers Are and have been for 20 years_

-- CONFIDENTIALITY NOTICE: 
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thereto, is strictly prohibited. If you have received this e-mail in error, 
please permanently delete the original and any copy of any e-mail and any 
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Re: Requirements Doc

[Richter, Howard (CEI - Atlanta)]

One of the tests I took, was to build a record data base. Yes I said record.

I remember it had to have the speed (33.3/78/45), all the info on the album, 
the ability to import from the record DB that was on line). Also be usable with 
the old palm pilot interface.

hbr

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Friday, March 06, 2015 12:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Requirements Doc

**

I always used to assign new developers to build a bug tracking application.

Rick
On Mar 6, 2015 9:36 AM, Ben Cantatore 
ben.cantat...@bedbath.commailto:ben.cantat...@bedbath.com wrote:
** LJ,

I'm not sure if this is something you're looking for, but I currently have an 
enhancement request from one of my users to modify the email function (located 
under function on left side navigation panel) in tickets to allow for canned 
messages.  Many teams that are fulfilling requests have messages to send 
formatted in a specific way with a specific message and want to send during the 
setup/completion of the requests.

So the idea would be to create a form where the various teams can add/modify 
their canned messages and then have it selectable from a menu on the email 
dialog box.

In this example, your junior develop would have to create a form, menu, active 
links and buttons.  I think I recall you have a custom environment so add 
dialog box and maybe tack on the actual email function if you want to ramp up 
the difficulty level.




[cid:image001.png@01D0580B.9216B2B0]
Ben Cantatore
Remedy Product Manager
Bed Bath  Beyond
650 Liberty Avenue
Union NJ 07083-8130
Office: (908) 613-5769tel:%28908%29%20613-5769
Cell: (914) 263-6802tel:%28914%29%20263-6802

[LinkedIn]http://www.linkedin.com/pub/ben-cantatore/3/220/9a7/



From:LJ LongWing lj.longw...@gmail.commailto:lj.longw...@gmail.com
To:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG,
Date:03/06/2015 09:58 AM
Subject:Requirements Doc
Sent by:Action Request System discussion list(ARSList) 
arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG





**
All,
I'm training up a newbie on Remedy Development, and we have reached the point 
where I think he's ready for a 'test'I remember going through my 7.x RAC 
class, and they gave us a small 'requirements doc' for a fairly simple, yet 
complex enough application that needed to be built...the guys that were in the 
class with me all built different applications of course, but they all met the 
application...it was a good exercise and helped hone the blade so to speak on 
all of our skills...I was wondering if anyone happened to have something like 
that laying around that I would be able to use

It doesn't need to be related to any particular industry, etc...just a couple 
of pages of requirements for an app that requires a few forms, and some 
description of functionality, but of course, not how the functionality needs to 
be built

If anyone is willing to send me some stuff, either on or offline, I would 
appreciate it.
_ARSlist: Where the Answers Are and have been for 20 years_

-- CONFIDENTIALITY NOTICE: 
This e-mail, and any attachments thereto, is intended only for use by the 
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thereto, is strictly prohibited. If you have received this e-mail in error, 
please permanently delete the original and any copy of any e-mail and any 
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RIP: Leonard Nimoy

[Richter, Howard (CEI - Atlanta)]

All,

For those who watched Star Trek as a kid and thought that the future the show 
was showing, was what future generations would be living. This is a sad day.

I have always wonder how many of our scientists, engineers and others, got 
their starts because of adventures of Spock, Jim Kirk and the rest of the crew 
of the USS Enterprise.

One of Mr. Nimoy's last quotes was A life is like a garden. Perfect moments 
can be had, but not preserved, except in memory

He's not really dead as long as we remember him. -- Dr. McCoy, Star Trek II 
-- The Wrath of Khan. RIP.

With that said, I do hope we all Live Long and Prosper.



Howard Richter, Senior Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com

[ecm_036069_email]


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Re: Remedy My IT Question.

[Richter, Howard (CEI - Atlanta)]

Remember that MyIT is for the end user, not the helpdesk/L2/L3 user. That is 
SmartIT and those users do require additional licenses (such as 
Incident/Change/Problem)


Howard Richter, Senior Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745

[ecm_036069_email]



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger
Sent: Monday, February 16, 2015 5:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Remedy My IT Question.

**
So your saying the whole company 1000+ userscan use MyIT without having a 
fixed or floating license applied. They will be approaching from a self service 
perspective Submit  query. Thus I can reserve my actual licenses for my IT 
staff, Help Desk personnel ect?

On Monday, February 16, 2015 4:41 PM, Pierson, Shawn 
shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com 
wrote:

**
They do not need an AR System license, basically they use a Read license from 
that perspective.  However, you have to police who uses My IT similarly to how 
SRM is licensed.  I believe it’s generally based on how many people are working 
in your organization.  However, be aware that this is something you’ll want to 
discuss with your BMC sales rep because there’s no rule that it has to be a 
license for each worker.  In the case of my organization, we create People 
records for folks that will never use anything from I.T. but they are recorded 
in HR so my integration picks them up.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger
Sent: Monday, February 16, 2015 3:31 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Remedy My IT Question.

**
Can anyone explain how licensing is handled in Remedy My IT. Specifically does 
every uses of MY IT have to have a fixed or floating license? Is there a way 
that uses can login as guest so that they can just submit.
_ARSlist: Where the Answers Are and have been for 20 years_
Private and confidential as detailed 
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hyperlink, please e-mail sender.
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Re: Remedy My IT Question.

[Richter, Howard (CEI - Atlanta)]

I still have nightmares from seeing that movie (And I was not sober)

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris
Sent: Wednesday, February 18, 2015 11:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Remedy My IT Question.

**
Queue the 50 Shades jokes in 3..2…

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Wednesday, February 18, 2015 10:02 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Remedy My IT Question.

**
I find it funny that together they are called SM.



-John

On Wed, Feb 18, 2015 at 8:53 AM, Timothy Powell 
timothy.pow...@pbs-consulting.commailto:timothy.pow...@pbs-consulting.com 
wrote:
**
I just asked my Account Rep. I got this reply:

SmartIT = Service Provider (Service Desk Agent) = No License Cost
MyIT = Service Consumer (End User) = License Cost

So just for the app itself, SmartIT is no separate license and MyIT is a 
separate license.

HTH,
Tim


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Scott 
Hallenger
Sent: Monday, February 16, 2015 4:31 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Remedy My IT Question.

**
Can anyone explain how licensing is handled in Remedy My IT. Specifically does 
every uses of MY IT have to have a fixed or floating license? Is there a way 
that uses can login as guest so that they can just submit.
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_



--

John Sundberg
Kinetic Data, Inc.
Your business. Your process.

651-556-0930 I 
john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com
www.kineticdata.comhttp://www.kineticdata.com/ I 
community.kineticdata.comhttp://community.kineticdata.com/



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Re: In remembrance - Ziad Naddaf

[Richter, Howard (CEI - Atlanta)]

I am sorry as well. I am keeping his family in my thoughs.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Friday, February 13, 2015 5:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] In remembrance - Ziad Naddaf

**
Don't personally know him nor have met him but sorry to hear about his demise,

Joe

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
st...@projectremedies.commailto:st...@projectremedies.com
Sent: Friday, February 13, 2015 4:53 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: In remembrance - Ziad Naddaf

** Hi Taut,
Sorry for your loss. Please accept my condolences.
Stan

Sent from my HTC smartphone on the Now Network from Sprint!
- Reply message -
From: Tauf Chowdhury taufc...@gmail.commailto:taufc...@gmail.com
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: In remembrance - Ziad Naddaf
Date: Fri, Feb 13, 2015 4:43 pm

**
All,
I received news yesterday that a fellow Remedy developer, Ziad Naddaf, passed 
away on December 14, 2014. I only found out yesterday after his brother replied 
from his email address after I sent a quick note to say hello since I hadn't 
heard from him in a while. He sadly informed me that Ziad passed away from what 
doctors suspect was a heart attack.
To those of you who know him, please just keep him and his family in your 
thoughts.
Ziad was a mentor and a friend to me, and one of the most knowledgeable people 
I knew when it came to Remedy dev. He gave me the confidence to go out on my 
own as a consultant and start a business.
Thanks.

--
Tauf Chowdhury


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Re: Best Mobile Interface Development Path Opinion

[Richter, Howard (CEI - Atlanta)]

Why not go the SmartIT route? Its free as part of your BMC support contract.

Howard

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lippincott, Levi (OMA-GIS)
Sent: Friday, February 06, 2015 2:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Best Mobile Interface Development Path Opinion

**
So we just went live with 8.1.00 on Jan 1st, and it will probably be several 
years (knowing our organization) before we move onto any other new releases.

If we went this route I would still need to build an mobile interface to 
interact with the data, correct?

Levi Lippincott / Remedy Administrator

+1 402 561 7014 office
+1 402 321 5421 mobile
levi.lippinc...@interpublic.commailto:levi.lippinc...@interpublic.com

Interpublic Group  6825 Pine Street, Omaha, NE 68106

Talent is a Gift; But Character is a Choice. -Matt Grotewold-

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, February 6, 2015 12:38 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Best Mobile Interface Development Path Opinion

**
Agreed :)

On Fri, Feb 6, 2015 at 11:20 AM, Misi Mladoniczky 
m...@rrr.semailto:m...@rrr.se wrote:
Hi,

Similar, but not exactly the same I would think. So you would need to recode
to some extent in order to make use of the future native interface.

Best Regards - Misi, RRR AB, http://rrr.se

 Or you could use the existing Restful interface
 https://communities.bmc.com/docs/DOC-29073
 It's 3rd party, and I have no details regarding BMC's interfacebut I
 suspect they will provide similar functionality.

 On Fri, Feb 6, 2015 at 11:00 AM, Misi Mladoniczky 
 m...@rrr.semailto:m...@rrr.se wrote:

 Hi,

 Maybe you should wait for the RESTful API that will supposedly be
 available in
 the next major release?

 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

 Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, at http://rrr.se.

  Hello,
 
  First let me state we are going to be building this in house so, thank
 you if
  you have a product that will fit my needs but we are not in a position to
  purchase something.
 
  We are starting the process of building a mobile interface for, what I
 hope
  will be, some simple tasks.
 
  Ideally we would like our users to be able to login to the system and be
  brought to a slim view of the HPD:Incident Management Console with the
 only
  options available are applying/clearing filters, looking at their list of
  tickets, and then opening the tickets up.
 
  Then they can be brought to a slim view of the HPD:Help Desk form where
 they
  will see really basic info with some options like, assign to me,
 reassign,
  resolve, update work log, etc.
 
  All that being said, in everyone's opinion would this be best achieved
 through
  separate HTML/Java web pages connected to the system via Web Services, or
  through a custom view on the respective forms, or is there another way
 that I
  have not thought of yet that might be better?
 
  We are running 8.1.00 ARS/ITSM with 8.1.01 (SP1) Mid Tier with Tomcat
 6.0.
 
 
  [Description: Description: cid:411C7191-C84A-4BC4-84A6-03A2A02A75D5]
 
 
 
 
 
  Connect with us:
  interpublic.comhttp://interpublic.comhttp://www.interpublic.com/
 
  Twitterhttps://twitter.com/#%21/interpublicipg
 
  Facebookhttps://www.facebook.com/InterpublicGroup
 
 
 
 
  Levi Lippincott / Remedy Administrator
  +1 402 561 7014tel:%2B1%20402%20561%207014 office
  +1 402 321 5421tel:%2B1%20402%20321%205421 mobile
  levi.lippinc...@interpublic.commailto:levi.lippinc...@interpublic.commailto:levi.lippinc...@interpublic.commailto:levi.lippinc...@interpublic.com
  Lync 
  Communcatorsip:levi.lippinc...@na.corp.ipgnetwork.commailto:sip%3alevi.lippinc...@na.corp.ipgnetwork.com
 
 
 
 
 
  Interpublic Group  6825 Pine Street, Omaha, NE 68106
 
 
  Talent is a Gift; But Character is a Choice. -Matt Grotewold-
 
  This message contains information which may be confidential and
 privileged.
  Unless you are the intended recipient (or authorized to receive this
 message
  for the intended recipient), you may not use, copy, disseminate or
 disclose to
  anyone the message or any information contained in the message.  If you
 have
  received the message in error, please advise the sender by reply e-mail,
 and
  delete the message.  Thank you very much.
 
 
 ___
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  www.arslist.orghttp://www.arslist.org
  Where the Answers Are, and have been for 20 years
 


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A New Year thought for all

[Richter, Howard (CEI - Atlanta)]

Sarah Ban Breathnach once said, New Year's Day. A fresh start. A new chapter 
in life waiting to be written. New questions to be asked, embraced, and loved. 
Answers to be discovered and then lived in this transformative year of delight 
and self-discovery. Today carve out a quiet interlude for yourself in which to 
dream, pen in hand. Only dreams give birth to change.

And for us that need to lose some weight May all your weight loss aspirations 
be fulfilled in the New Year!

See you in 2015

Howard Richter, Senior Remedy Administrator
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com

[ecm_036069_email]


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Re: Friday Humor Overlays

[Richter, Howard (CEI - Atlanta)]

So can his family then sue BMC?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Friday, December 12, 2014 4:06 PM
To: arslist@ARSLIST.ORG
Subject: [arslist] Friday Humor Overlays

Hi,

The inventor of the first gaming console Ralph Baer passed away this week.

The gaming console Magnavox Oddyssey was released in 1972 .

Ralph Baer also seems to have been first with OVERLAYS.

Check out the OVERLAYS at the bottom of the page:
http://www.magnavox-odyssey.com/Standard%20games.htm

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

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Re: AR license user license needed for Smart-IT

[Richter, Howard (CEI - Atlanta)]

All,

It’s a little more than that.

Vaibhav found out that the user must have “Work Order Master Permission” on 
7.6.4 r2, in order not to require a fixed AR license.

Howard

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of vaibhav wadekar
Sent: Thursday, November 20, 2014 7:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] AR license user license needed for Smart-IT

**

Me and Howard worked together on this issue. There is no separate license 
required for smart IT. User can have fixed or floating license.

Important part is permission that controls whether you want to login to smart 
IT as an administrator or Agent.

Hope this helps.

Regards,
Vaibhav
**
My understanding is that there wasn’t a separate license required for SmartIT, 
it just uses the underlying ARS/ITSM licenses. I see SmartIT as just an 
alternative Mid-Tier in that respect (no separate user license required for MT 
vice user tool). I have no idea why changing the user from float to fixed would 
suddenly grant access.


-Rick

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Richter, 
Howard (CEI - Atlanta)
Sent: Friday, November 14, 2014 1:39 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: AR license user license needed for Smart-IT

**
All,

Does anyone know what AR license user license needed for Smart-IT. I just tried 
to give access to a user (who has all kinds of incident licenses, as well as 
others) and a floating AR user license and he had no access. All I did was give 
him a fixed one and it worked great.

Any ideas?

Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
Office = 678.645.4633tel:678.645.4633, Cell = 404.226.2745tel:404.226.2745
Planned time out of office: 11/24/2014 to 12/1/2014

[ecm_036069_email]

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Anyone ever see you can not change a users ARlicense type (floating to fixed) more then 3 times ins a week?

[Richter, Howard (CEI - Atlanta)]

Morning all,

Anyone ever see you cannot change a user's ARlicense type (floating to fixed) 
more than 3 times ins a week? If so how can I disable that?

I am doing some testing in QA with Smart-IT and think I found a bug, so I need 
to switch a user back and forth.

Howard

Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745
Planned time out of office: 11/24/2014 to 12/1/2014

[ecm_036069_email]


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Re: Anyone ever see you can not change a users ARlicense type (floating to fixed) more then 3 times ins a week?

[Richter, Howard (CEI - Atlanta)]

Nope,

Been trying to capture some tomcat logs. So I changed it a couple of times 
today (I guess it was three) and then on the forth one got this message. ARERR 
[9090] Cannot change license type of a user to Fixed more than 3 times in 1 
week : (107)

Howard

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
Sent: Tuesday, November 18, 2014 10:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Anyone ever see you can not change a users ARlicense 
type (floating to fixed) more then 3 times ins a week?

**
Hi Howard,

That's really interesting to know, during the weeks' time , did you happen to 
restart ARS service (to flush the user cache) before you hit 4th attempt of 
switching the license type?

Best Regards,

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta)
Sent: 18 November 2014 20:38
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Anyone ever see you can not change a users ARlicense type (floating to 
fixed) more then 3 times ins a week?

**
Morning all,

Anyone ever see you cannot change a user's ARlicense type (floating to fixed) 
more than 3 times ins a week? If so how can I disable that?

I am doing some testing in QA with Smart-IT and think I found a bug, so I need 
to switch a user back and forth.

Howard

Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745
Planned time out of office: 11/24/2014 to 12/1/2014

[ecm_036069_email]

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MyIT SmartIT, FAQ/Help for end users?

[Richter, Howard (CEI - Atlanta)]

Good Friday all,

Does anyone know of any FAQs or help for the end users of MyIT Smart IT and if 
so where is it?

Have a great weekend,

Howard

Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745
Planned time out of office: 11/24/2014 to 12/1/2014

[ecm_036069_email]


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AR license user license needed for Smart-IT

[Richter, Howard (CEI - Atlanta)]

All,

Does anyone know what AR license user license needed for Smart-IT. I just tried 
to give access to a user (who has all kinds of incident licenses, as well as 
others) and a floating AR user license and he had no access. All I did was give 
him a fixed one and it worked great.

Any ideas?

Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745
Planned time out of office: 11/24/2014 to 12/1/2014

[ecm_036069_email]


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Re: MyIT SmartIT, FAQ/Help for end users?

[Richter, Howard (CEI - Atlanta)]

Thanks but I was looking for simple docs for the end user.

Have a great weekend
Howard

Sent from my Android phone using TouchDown (www.nitrodesk.com)

-Original Message-
From: Jeremy Muchler [jeremy.much...@gmail.com]
Received: Friday, 14 Nov 2014, 4:43PM
To: arslist@ARSLIST.ORG [arslist@ARSLIST.ORG]
Subject: Re: [arslist] MyIT SmartIT, FAQ/Help for end users?

**
BMC has a big collection of documents and videos at:
https://docs.bmc.com/docs/display/NP/BMC%20MyIT%20and%20BMC%20Remedy%20with%20Smart%20IT

I used that to get started with setting up the product.

On Fri, Nov 14, 2014 at 3:19 PM, Richter, Howard (CEI - Atlanta) 
howard.rich...@coxinc.commailto:howard.rich...@coxinc.com wrote:
**
Good Friday all,

Does anyone know of any FAQs or help for the end users of MyIT Smart IT and if 
so where is it?

Have a great weekend,

Howard

Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
Office = 678.645.4633tel:678.645.4633, Cell = 404.226.2745tel:404.226.2745
Planned time out of office: 11/24/2014 to 12/1/2014

[ecm_036069_email]

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Re: What was the first ARS app you built?

[Richter, Howard (CEI - Atlanta)]

Something to keep track of my record collection (during the Remedy training 
classes).

Howard

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith
Sent: Wednesday, November 12, 2014 12:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] What was the first ARS app you built?

**
First apps – all custom built:


1.   IT Help Desk.

2.   HR System.

3.   Telephone Network Management System.

4.   Lunch ordering system. Seriously. Coworkers saw the example app that 
was given way back when and decided they actually wanted one created that would 
work for them.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, November 12, 2014 11:28 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: OT: What was the first ARS app you built?

**
I thought I would start a side topic from the how fast could that be? thread. 
 We have seen more and more out of the box ITSM installs in recent years and 
custom development appears to be less prevalent.  Many of us started out 
building anything and everything under the sun.

For me, I had just switch from working in an aerospace fabrication shop to my 
first IT job at a help desk.  About 6 months in I became very interested in 
what else Remedy could do.  As I learned more about what Remedy could do I 
really wished we would of had it at the job I had left.

So with that my first app was one geared around running a fab shop.  The app 
tracked customers, jobs/parts, equipment and staff.  It could associate what 
machine a part is in and who is working on it.  Also it could show the status 
of a machine so planners didn't schedule a job in a machine that was down for 
maintenance.  Also you could not schedule machinists to a job if they were on 
vacation.

It probably also had things like an email to the worker when a job/part was 
assigned to them.  I have been trying to find the definition in recent years.  
I am sure I would get a kick out of how I built things back then.

Jason
_ARSlist: Where the Answers Are and have been for 20 years_


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Re: how fast could that be?

[Richter, Howard (CEI - Atlanta)]

That is a very strange but good question. 

I would say you should install some version (7.6.4 and up) of ITSM and then 
look at some simple changes to items like the incident module. 

For example add a required field that would have some workflow to enforce some 
data pattern. 


Just a thought.

hbr
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Zee Remshab
Sent: Tuesday, November 11, 2014 9:27 AM
To: arslist@ARSLIST.ORG
Subject: [arslist] how fast could that be?

dear listers,

say you have +15 years in the IT, many years as DBA/sys admin/web admin + 
several years on BMC Remedy but only ARSystem and haven't opened yet the ITSM 
objects in the Dev Studio.
How long could that take to get the hand on the ITSM modules and be capable of 
writing basic workflow ? I don't need an precise figure, just some random 
comments/thought would be very much appreciated. But no jokes please.
Very best regards
zee remshab

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ITSM 7.6.4 r2 using IE 10

[Richter, Howard (CEI - Atlanta)]

 All,

We are still on ITSM 7.6.4 release 2 and moving to IE 10, from IE 8.


One of my test users has reported that  he's experiencing a painful lag with 
ITSM. The processes that are taking longer, pulling up templates, searching 
groups, basically anything that requires another tab/pop-up for searching.

So any ideas? (and moving to another browser or IE 11/12, is not an option)

As always thanks,

Howard



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Re: ITSM 7.6.4 r2 using IE 10

[Richter, Howard (CEI - Atlanta)]

Thanks I will try this and what Mr. Rentfrow sent.

hbr

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Shaffer
Sent: Monday, November 10, 2014 8:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] ITSM 7.6.4 r2 using IE 10

**

I am not sure the impact but we have the same issue.  We have been testing and 
found that on the Advanced tab under IE options we had to enable software 
rendering.  It cut our response time from 25 seconds down to 2 to 5 seconds for 
the pop up windows to open.


Sent via the Samsung GALAXY S(r) 5, an ATT 4G LTE smartphone

Sent via the Samsung GALAXY S(r) 5, an ATT 4G LTE smartphone


 Original message 
From: Richter, Howard (CEI - Atlanta)
Date:11/10/2014 4:19 PM (GMT-06:00)
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: ITSM 7.6.4 r2 using IE 10
**
 All,

We are still on ITSM 7.6.4 release 2 and moving to IE 10, from IE 8.


One of my test users has reported that  he's experiencing a painful lag with 
ITSM. The processes that are taking longer, pulling up templates, searching 
groups, basically anything that requires another tab/pop-up for searching.

So any ideas? (and moving to another browser or IE 11/12, is not an option)

As always thanks,

Howard


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Re: BPPM Requirement for 6 months based in LA

[Richter, Howard (CEI - Atlanta)]

la bamba ?
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Friday, October 31, 2014 1:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] BPPM Requirement for 6 months based in LA

**
It is Friday after all...

LA as in Los Angeles?
LA as in Louisiana?
LA as in Latin America?
LA as in Laos?



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kamiya Mehta
Sent: Friday, October 31, 2014 6:34 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: BPPM Requirement for 6 months based in LA

**
Hi all,

I am looking for a BPPM Resource to work for one of our customer in LA for 6 
months. This will be to help them in their BPPM upgrade project.

Please let me know if anyone can be available asap to be based onsite.

Look forward to your response!

Regards,
Kamiya Mehta
Resource Consultant

Fusion Business Solutions (UK) Ltd.
Unit 1, Walbrook Business Centre
Green Lane
Hounslow, Middlesex
TW4 6NW

T:   +44 208 814 6194
M: +44 07812041293
W: www.fusion.co.ukhttp://www.fusion.co.uk/
Follow us on Twitterhttps://twitter.com/BMC_Remedy_Jobs

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[twitter-bird-white-on-blue-03.png] https://twitter.com/#!/Fusion06008462

Fusion is the largest consultancy in Europe that focuses exclusively on BMC 
Software solutions


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Looking for a copy of the out of box Incident process flow for ITSM 7.6.4

[Richter, Howard (CEI - Atlanta)]

Happy Halloween as well as Friday to all,

I am looking for a copy of the out of box Incident process flow for ITSM 7.6.4. 
Can anyone point me to a Visio copy of it?

On another note,

1.   
[https://encrypted-tbn0.gstatic.com/images?q=tbn:ANd9GcSED-CgxsFnI8EIxciP90G-19i2nlwQdt8JJRr0cQUjeM7ZpeTm]
 
http://www.google.com/url?sa=irct=jq=esrc=sfrm=1source=imagescd=cad=rjauact=8ved=0CAcQjRwurl=http://freeholidayquotes.com/halloween-quotes-funny-halloween-sayings-halloween-sayings-and-2014-2/ei=MeFTVO7LBoflsASz4YCgCgbvm=bv.78677474,d.cWcpsig=AFQjCNH7JwADUCT5uvMNbRU6cEIQCio9mAust=1414869676813742

Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745
[ecm_036069_email]


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Re: Smart IT install

[Richter, Howard (CEI - Atlanta)]

Anyone try it on top of MyIT 2.0?

Howard

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip
Sent: Monday, October 20, 2014 9:12 PM
To: arslist@ARSLIST.ORG
Subject: [arslist] Smart IT install

**

After attending BMC Engage and getting gitty over Smart IT, we installed it on 
one of our sandboxes.  Pretty easy install...  Still a work in progress but 
excited about what's to come.
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Re: Smart IT install

[Richter, Howard (CEI - Atlanta)]

Go to a two server install. One for the Mongo DB and the other for 
Smart-IT/MyIT.

hbr

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue
Sent: Tuesday, October 21, 2014 10:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Smart IT install

**
I am about too! I am thinking of setting this up in our test environment. The 
question is – a separate VM server – or use on of the VM mid-tier servers? I 
have not done my normally home work – looking at available documentation. What 
do you guys recommend? With a separate WM server – I can just kill it (If the 
client is not happy.)

~
Terje

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta)
Sent: Tuesday, October 21, 2014 2:33 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Smart IT install

**
Anyone try it on top of MyIT 2.0?

Howard

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip
Sent: Monday, October 20, 2014 9:12 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: [arslist] Smart IT install

**

After attending BMC Engage and getting gitty over Smart IT, we installed it on 
one of our sandboxes.  Pretty easy install...  Still a work in progress but 
excited about what's to come.
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Guess who May Bakken took a photo of at Engage

[Richter, Howard (CEI - Atlanta)]

Howard Richter, Remedy Administrator
Note: I will be out of the office from October the 13th to the 17th
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745
[ecm_036069_email]


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Re: OT: Engage Early Arrivals?

[Richter, Howard (CEI - Atlanta)]

Misi,

I will be in Sunday around 5.

Howard

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Friday, October 10, 2014 5:17 PM
To: arslist@ARSLIST.ORG
Subject: [arslist] OT: Engage Early Arrivals?

Hi,

I will get the hotel in few hours.

Any other early arrivals that would like some company on Saturday or Sunday?

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

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Re: BMC sues SNOW

[Richter, Howard (CEI - Atlanta)]

Either way its going to be a mess.

Also I cannot think BMC would not be filing if they don’t have any legs to 
stand on (remember the idea of a counter suit for slander or something else).

My guess is that because of one of the statements that the CEO of SNOW made 
“Big ‘ole corporates don’t stick around like they used to. To survive companies 
must innovate or die. A key part of the innovative process is to be inspired 
by, mash-up, and build upon previous work”, with the fact of how many former 
BMC/Remedy employees have move to SNOW.

As we know change is needed and a good thing in the end (just at times painful).

However, after reading and listening to the sales pitch (i.e. replace Remedy in 
only a few months), I just have this feeling that I am in the Wizard of Oz and 
unsure what is behind the curtain.

If SNOW has nothing to hid and if they are the better product, then the market 
place will decide.

I just have not seen yet (and I could be missing something) that they are.

Just my 1.2 cents,

Howard
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Friday, September 26, 2014 5:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] BMC sues SNOW

**
A different way to think about this…

Lets assume the patents are valid and are being infringed upon.

By suing you are choosing to spend time/energy and “stifle” the market vs…

Spend time/energy to create and inspire the market.

So - as a developer - who do you want to support?


-John




On Fri, Sep 26, 2014 at 3:27 PM, Ken Pritchard 
pri...@ptd.netmailto:pri...@ptd.net wrote:
We (developers) shouldn't really be worried about it - The BMC tools aren't
going anywhere anytime soon due to this.  I'd still be more worried about
any plans Bain Capital has.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, 
Jesus A
Sent: Friday, September 26, 2014 1:58 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: BMC sues SNOW

Should we be worried that BMC has to resort to suing the competition, rather
than innovate and beat them fair and square. Is this a sign that BMC is very
worried about what Service Now is doing to them?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of John Baker
Sent: Thursday, September 25, 2014 4:01 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: BMC sues SNOW

Hello

I've reviewed some of the patents and I was amused by what passes for a
'patent'.

http://www.google.co.uk/patents/US5978594

This patent is all about agents running on hosts, controlled by a central
service. It is described as novel, but it's not something invented by BMC
and is present in many other products. For example, both IBM Websphere and
Oracle Weblogic have a concept of a central service (WAS deployment manager,
WL admin server), that feeds instructions/configuration to nodes running
JVMs. This is not novel - it's common place.

http://www.google.com/patents/US6816898

Collecting performance metrics. I can do that in a couple of lines of Python
and it's nothing new. A typical large bank will have lots of this stuff,
both purchased and home grown, littered on their networks with an
operations team constantly monitoring it.

http://www.google.co.in/patents/US6895586

This one is awful. It sounds like BMC claim to have invented a system of
storing data in a hierarchical document using namespaces - you know, what we
commonly refer to as XML. There's no intellectual property in designing a
schema.

http://www.google.co.uk/patents/US7062683

This patent seems to suggest BMC have invented a method of troubleshooting
via flowcharts - something I recall doing at school in the mid-80s, and I
recall plenty being present in my 6502 Assembler guide.

I suspect this and other patent relates to the way in which a BMC product
works, but copying the concept is not a crime (Microsoft do not own the
concept of a word processor, or sending an email). Indeed, for every concept
pinched by a competitor, BMC will have pinched one themselves - such as
graphing data to display metrics, which is almost certainly patented by some
other company.

I think the core problem with many IT patents is they aren't actually
'inventions' but a great way for lawyers to make money. After all, they are
hardly going to turn around and tell a BMC senior manager, I'm sorry mate,
but this patent has no value. Real inventions, such as James Dyson's
bag-less vacuum cleaner, have real value. These patents seem to tell a
competitor more about how the internals of a BMC product works rather than
defining an 'invention' of real value.


John

Disclaimer: I am not a lawyer, but I can use Google :)


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Re: BMC sues SNOW

[Richter, Howard (CEI - Atlanta)]

All,

I wonder if its based on some of the former BMC/Remedy employees that now work 
for SNOW and the fact that employers require NDAs.

Just a thought.

Howard

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett
Sent: Tuesday, September 23, 2014 12:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] BMC sues SNOW

**
I can't see how any of these actually stand up in court. If you read the first 
patent it basically says get the details of a computer system into a text file 
and load the information into a database

If that's the case then Tivoli, et al, look out!

What a waste of time, money and resource imho.

--
Danny Kellett
dkell...@javasystemsolutions.commailto:dkell...@javasystemsolutions.com



On Tue, Sep 23, 2014, at 04:49 PM, Rick Cook wrote:
**
Maybe, but legally, there is a difference between stealing a concept (nothing 
new under the sun) and stealing (the details) how that concept is brought to 
market.  It doesn't help that the SNOW C-team is full of people with a track 
record of unethical, if not illegal, behavior.  That BMC isn't the only 
competitor suing them adds weight to the claim.

Rick Cook

On Tue, Sep 23, 2014 at 8:44 AM, John Sundberg 
john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com wrote:
**
That is a “stolen quote” …

Many people say that line.

Indirectly - it is saying - nothing is invented - just new interpretations of 
existing stuff.

Take for example: http://www.google.com/patents/US7617073

Adding colors to elements - based on health - and then make special marks based 
on a dependents components health.

This sort of seems to be previous art.

http://en.wikipedia.org/wiki/Charles_Joseph_Minard#mediaviewer/File:Minard-carte-viande-1858.png
(Looks old to me)


-John


On Tue, Sep 23, 2014 at 10:08 AM, Rick Cook 
remedyr...@gmail.commailto:remedyr...@gmail.com wrote:
**
The money quote:  ...company founder, Fred Luddy, described his approach to 
innovation by saying “. . . good artists copy and great artists steal, and I’ve 
been a thief all my life.”  Little tip:  That's maybe not something you say in 
public, Fred.

You may remember Mr. Luddy as part of the Peregrine gang, which looks to be up 
to their old shenanigans.  Details here. 
http://www.sandiegoreader.com/weblogs/news-ticker/2013/apr/03/peregrine-ii-servicenow-insiders-including-moores-/#http://www.sandiegoreader.com/weblogs/news-ticker/2013/apr/03/peregrine-ii-servicenow-insiders-including-moores-/

Rick Cook

On Tue, Sep 23, 2014 at 8:01 AM, John Sundberg 
john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com wrote:
**
http://www.bmc.com/news/press-releases/2014/BMC-Software-Sues-ServiceNow-for-Patent-Infringement.html



--

John Sundberg
Kinetic Data, Inc.
Your Business. Your Process.


651-556-0930tel:651-556-0930 
ijohn.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com


www.kineticdata.comhttp://www.kineticdata.com/ 
Icommunity.kineticdata.comhttp://community.kineticdata.com/




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--

John Sundberg
Kinetic Data, Inc.
Your Business. Your Process.


651-556-0930tel:651-556-0930 
ijohn.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com


www.kineticdata.comhttp://www.kineticdata.com/ 
Icommunity.kineticdata.comhttp://community.kineticdata.com/




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High Availability ITSM (7.6.4 or greater)

[Richter, Howard (CEI - Atlanta)]

All,

After needing 3 long duration outages to install the pieces needed for a BMC 
add on product (which will remain nameless), I wanted to see if there was some 
method for a High Availability ITSM (7.6.4 or greater) system.

Our current system is 3 arservers (1 app, 2 user facing), three mid-tiers and 
one database.

So I am looking at future architectural ideas (when we move to 8.x) to put us 
in a position, whereby we can give our customers the high availability we need 
and yet install some of these products, that require restarts and other items 
that add to unavailability.

So  looking for ideas.

Thanks,

hbr

[http://ucm.coxenterprises.com/cs/groups/public/documents/www_content/mdaw/mday/~edisp/coxenterprisescolor_jpg.jpg]
Howard Richter, Remedy Administrator
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com


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Re: Why should you ENGAGE?

[Richter, Howard (CEI - Atlanta)]

Hey Doug,

Maybe we need some sort of exorcism, so we are not reminded of the last time a 
Remedy event was held in Orlando.

Hbr

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair
Sent: Thursday, September 04, 2014 12:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Why should you ENGAGE?

**
On Sep 3, 2014, at 1:39 PM, Mueller, Doug 
doug_muel...@bmc.commailto:doug_muel...@bmc.com wrote:


Let me know if you have any questions/suggestions and I will make sure they are 
responded to.

I hope to see you all in Orlando - I will probably be the one in some 
ridiculous costume or hat or some other
such apparel who just may be carrying around a tray of appetizers or desserts 
for your dining pleasure.

Doug Mueller

While I cannot speak for Mr. Mueller's intended behavior at BMC Engage 2014,
I can vouch for his excellent dessert service at WWRUG11 :-)




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[cid:image001.jpg@01CFC83F.74782740]
**

Doug Mueller, The Cupcake Man

(I know, I know. You were just counting the minutes until someone posted 
this)

Doug

--
Doug Blair
d...@blairing.commailto:d...@blairing.com
+1 224-558-5462
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Re: ENGAGE

[Richter, Howard (CEI - Atlanta)]

Its going to be fun…

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jim Coryat (jcoryat)
Sent: Wednesday, September 03, 2014 10:20 AM
To: arslist@ARSLIST.ORG
Subject: [arslist] FW: ENGAGE

**
Ready, Fire, Aim!

Jim Coryat

From: Lynn Larsen [mailto:lynn_lar...@mmi.net]
Sent: Tuesday, September 02, 2014 1:47 PM
Subject: Re: ENGAGE

**
I know mine did.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Tuesday, September 02, 2014 2:30 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: ENGAGE

**
Earlybird is being offered in this email.  I am going to have to check.  My 
window of opportunity may have already closed.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Tuesday, September 02, 2014 2:16 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: ENGAGE

**
Too late for the 'early bird' rate, or too late to attend at all?

On Tue, Sep 2, 2014 at 1:07 PM, Sanford, Claire 
claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org 
wrote:
**
Wow!  This email is just a little too late!  An excerpt from the email I 
received from BMC today!


Unparalleled access to BMC product experts, partners, service providers, and 
customers for in-depth user sessions and learning labs on technical topics • 
Evening with the Experts hosted by Doug Mueller, BMC Corporate Architect and 
co-founder of Remedy Corporation • Over 50 breakout sessions for Remedy 
customers featuring favorite speakers like Lenny Warren, Kelly Deaver, Peter 
Adams, LJ LongWing, and more • A special lunchtime event that will transform 
everything you know about Remedy

_ARSlist: Where the Answers Are and have been for 20 years_

_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_



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If you have received this e-mail in error, please notify us immediately by 
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_ARSlist: Where the Answers Are and have been for 20 years_


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Re: ENGAGE

[Richter, Howard (CEI - Atlanta)]

Can the tasting be a BMC sponsored event? If so can we add some red wines?

Like a Revana 2009 Cab, a Chehalem 2006 Pinot and maybe some of the Blackbirds?

hbr

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jim Coryat (jcoryat)
Sent: Tuesday, August 05, 2014 9:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] ENGAGE

**
A favorite from my area is Pendleton (Let er buck!).  May have to bring a 
bottle to share. ☺

Jim

From: Jason Miller [mailto:jason.mil...@gmail.com]
Sent: Monday, August 04, 2014 2:19 PM
Subject: Re: ENGAGE

**
I caught the end of the tasting; where I met my new love...  Templeton.

I forget who brought their homemade stuff and what it was called but I think I 
was breathing fire for a little while after that.

To answer Lynn's question I am all registered up to be at ENGAGE

Jason

On Mon, Aug 4, 2014 at 11:18 AM, Joe D'Souza 
jdso...@shyle.netmailto:jdso...@shyle.net wrote:
**
I still recall our whiskey tasting night that we had at Misi’s  Phil’s room. 
Some of that European Whiskey is downright awesome!

Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, 
David
Sent: Monday, August 04, 2014 2:14 PM

To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: ENGAGE

Of all the years that I’ve known Misi and Magnus, I’ve never seen them turn 
down a free drink.  If they do, beware as that would be a sign that they are 
sick.

Dave
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Scott 
Philben
Sent: Monday, August 04, 2014 2:12 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: ENGAGE

**
Will you be accepting free drinks? We definitely owe you big for the use of 
some of your products...

On Aug 04, 2014, at 02:03 PM, Misi Mladoniczky 
m...@rrr.semailto:m...@rrr.se wrote:
Hi,

Me and Magnus will definitely be there.

Best Regards - Misi, RRR AB, http://rrr.se

So LJ is going… aside from the Unisys folks that we know will be 
there, who
else WILL be attending from our string of conversation here??
   
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of 
LJ LongWing
Sent: Monday, August 04, 2014 9:00 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: ENGAGE
   
**
Apparently...the process took a bit longer than anticipatedone of 
my two
topics got accepted, so it appears I WILL be attending Engage this 
year :)
   
It appears that the content of sessions has shifted a bit in the last 
week. I
reported 120 at the end of last Monday. As of this exact moment, there 
are
only 102 active sessions, 41 are Remedy related, 11 by non BMCers, and 
4 are
technical.
   
So, the numbers are shifting a bitbut my topic isn't in that list 
yet, but
it titled 'Remedy Java API – Basic Components' where I plan on 
discussing
how the API is structured, how the objects relate to what you see in 
Remedy
Dev Studio as well as Mid-Tier, and how to manipulate your Remedy 
system
through the API to get the best out of it. :)...
   
I'm hopeful at this point that Engage is morphing into something a bit 
more
acceptable to the many technical resources we have here on the list.
   
On Mon, Jul 28, 2014 at 6:27 PM, LJ LongWing

lj.longw...@gmail.commailto:lj.longw...@gmail.commailto:lj.longw...@gmail.commailto:lj.longw...@gmail.com
 wrote:
I guess the best 'rejection letter' you can possibly get is the 
accepted list
coming out and not being able to find yourself anywhere on there.
   
Looking through the sessions, I see there are 120 sessions total. 46 
are
'Remedy' related, that's ITSM or ROD (38%) in some way or another. Of 
those
only 12 are not being done by BMCers (10%). 4 of those are listed as
'Technical' (3%). All 4 of them are directly related to ITSM (3 SRM, 1 
CMDB).
Nothing that's directly related to Remedy as a development platform, 
but as a
platform to sell their OOTB toolspart of me is disappointed, but 
not
surprised.
   
Both of the topics I submitted were of a technical nature, relating to 
Remedy,
not ITSM...so, I guess that's likely why neither topic was selected for
presentation
   
and due due to the fact that I was counting on not paying the 
admission fees,
I'm not going to be able to justify the expense to attend this
year...so...maybe I'll do them anyway, but post them on my site 
instead so
everyone can benefit instead of just the ones that attend Engage...who 
knows.
   
  

Re: ENGAGE

[Richter, Howard (CEI - Atlanta)]

Well, I will be there. The topic I am presenting is “Transitioning to and 
managing a managed service provider for your service desk solution” (look for a 
better title soon).

hbr

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lynn Larsen
Sent: Monday, August 04, 2014 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] ENGAGE

**
So LJ is going… aside from the Unisys folks that we know will be there, who 
else WILL be attending from our string of conversation here??

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Monday, August 04, 2014 9:00 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: ENGAGE

**
Apparently...the process took a bit longer than anticipatedone of my two 
topics got accepted, so it appears I WILL be attending Engage this year :)

It appears that the content of sessions has shifted a bit in the last week.  I 
reported 120 at the end of last Monday.  As of this exact moment, there are 
only 102 active sessions, 41 are Remedy related, 11 by non BMCers, and 4 are 
technical.

So, the numbers are shifting a bitbut my topic isn't in that list yet, but 
it titled 'Remedy Java API – Basic Components' where I plan on discussing how 
the API is structured, how the objects relate to what you see in Remedy Dev 
Studio as well as Mid-Tier, and how to manipulate your Remedy system through 
the API to get the best out of it. :)...

I'm hopeful at this point that Engage is morphing into something a bit more 
acceptable to the many technical resources we have here on the list.

On Mon, Jul 28, 2014 at 6:27 PM, LJ LongWing 
lj.longw...@gmail.commailto:lj.longw...@gmail.com wrote:
I guess the best 'rejection letter' you can possibly get is the accepted list 
coming out and not being able to find yourself anywhere on there.

Looking through the sessions, I see there are 120 sessions total.  46 are 
'Remedy' related, that's ITSM or ROD (38%) in some way or another.  Of those 
only 12 are not being done by BMCers (10%).  4 of those are listed as 
'Technical' (3%).  All 4 of them are directly related to ITSM (3 SRM, 1 CMDB).  
Nothing that's directly related to Remedy as a development platform, but as a 
platform to sell their OOTB toolspart of me is disappointed, but not 
surprised.

Both of the topics I submitted were of a technical nature, relating to Remedy, 
not ITSM...so, I guess that's likely why neither topic was selected for 
presentation

and due due to the fact that I was counting on not paying the admission fees, 
I'm not going to be able to justify the expense to attend this 
year...so...maybe I'll do them anyway, but post them on my site instead so 
everyone can benefit instead of just the ones that attend Engage...who knows.

On Mon, Jul 28, 2014 at 5:57 PM, Jason Miller 
jason.mil...@gmail.commailto:jason.mil...@gmail.com wrote:
**
By doing our own thing we would simply be creating an overlay on ENGAGE.  Once 
we create the overlay we can customize and changes by BMC won't have an impact. 
 Except if they delete one of us in base, that will have an impact on the 
overlay.

On Mon, Jul 28, 2014 at 4:42 PM, Tauf Chowdhury 
taufc...@gmail.commailto:taufc...@gmail.com wrote:
**
Not if you do it from a hotel room though? I'll pitch in for a suite. We can 
set up a google hang out and a live tweet session.

On Mon, Jul 28, 2014 at 7:40 PM, laurent matheo 
lm...@me.commailto:lm...@me.com wrote:
**
Yeah I proposed this... Somekind of genius bar or something, maybe panel 
like, or small breakouts or something...
Could have been setup like a mini community onsite using Matt for this...

Maybe we could squat the booth location for this when it's not attended? If 
it's like wwrug, it's just opened for lunch / not a long time, we could use the 
place to do some small groups about a theme or something?

So, a mix between the bird  the feathers, genius bar, community and 
whatever?

We could even stream it live on the net so the others could see it (that could 
be a problem with BMC rules though).

On 29 Jul, 2014,at 01:36 AM, Tauf Chowdhury 
taufc...@gmail.commailto:taufc...@gmail.com wrote:
**
I was willing to sponsor a technical/learning lab at the conference. Reached 
out to numerous people. Deaf ears. Oh well... I'm still going. Love networking 
(by networking I mean drinking) with you guys if you decide to go.

On Mon, Jul 28, 2014 at 7:33 PM, Tauf Chowdhury 
taufc...@gmail.commailto:taufc...@gmail.com wrote:
In browsing through the sessions and speakers, the title of unnamed speaker 
pretty much sums up my assessment of the catalog: Lead Technical Marketing 
Consultant

On Mon, Jul 28, 2014 at 7:31 PM, laurent matheo 
lm...@me.commailto:lm...@me.com wrote:
**
The evening is still there, Tuesday from 6 to 8 PM:
http://www.eventmgmt.aimia.com/events/bmc-engage-2014/custom-20-2bc888d975f2496db5d3f819b9735209.aspx

But that's weird... Since breakouts 

Re: ENGAGE

[Richter, Howard (CEI - Atlanta)]

Just tell me what time to show up

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Monday, August 04, 2014 2:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] ENGAGE

**
I still recall our whiskey tasting night that we had at Misi's  Phil's room. 
Some of that European Whiskey is downright awesome!

Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Monday, August 04, 2014 2:14 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: ENGAGE

Of all the years that I've known Misi and Magnus, I've never seen them turn 
down a free drink.  If they do, beware as that would be a sign that they are 
sick.

Dave
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Philben
Sent: Monday, August 04, 2014 2:12 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: ENGAGE

**
Will you be accepting free drinks? We definitely owe you big for the use of 
some of your products...

On Aug 04, 2014, at 02:03 PM, Misi Mladoniczky 
m...@rrr.semailto:m...@rrr.se wrote:
Hi,

Me and Magnus will definitely be there.

Best Regards - Misi, RRR AB, http://rrr.se

So LJ is going... aside from the Unisys folks that we know will be 
there, who
else WILL be attending from our string of conversation here??
   
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of 
LJ LongWing
Sent: Monday, August 04, 2014 9:00 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: ENGAGE
   
**
Apparently...the process took a bit longer than anticipatedone of 
my two
topics got accepted, so it appears I WILL be attending Engage this 
year :)
   
It appears that the content of sessions has shifted a bit in the last 
week. I
reported 120 at the end of last Monday. As of this exact moment, there 
are
only 102 active sessions, 41 are Remedy related, 11 by non BMCers, and 
4 are
technical.
   
So, the numbers are shifting a bitbut my topic isn't in that list 
yet, but
it titled 'Remedy Java API - Basic Components' where I plan on 
discussing
how the API is structured, how the objects relate to what you see in 
Remedy
Dev Studio as well as Mid-Tier, and how to manipulate your Remedy 
system
through the API to get the best out of it. :)...
   
I'm hopeful at this point that Engage is morphing into something a bit 
more
acceptable to the many technical resources we have here on the list.
   
On Mon, Jul 28, 2014 at 6:27 PM, LJ LongWing

lj.longw...@gmail.commailto:lj.longw...@gmail.commailto:lj.longw...@gmail.commailto:lj.longw...@gmail.com
 wrote:
I guess the best 'rejection letter' you can possibly get is the 
accepted list
coming out and not being able to find yourself anywhere on there.
   
Looking through the sessions, I see there are 120 sessions total. 46 
are
'Remedy' related, that's ITSM or ROD (38%) in some way or another. Of 
those
only 12 are not being done by BMCers (10%). 4 of those are listed as
'Technical' (3%). All 4 of them are directly related to ITSM (3 SRM, 1 
CMDB).
Nothing that's directly related to Remedy as a development platform, 
but as a
platform to sell their OOTB toolspart of me is disappointed, but 
not
surprised.
   
Both of the topics I submitted were of a technical nature, relating to 
Remedy,
not ITSM...so, I guess that's likely why neither topic was selected for
presentation
   
and due due to the fact that I was counting on not paying the 
admission fees,
I'm not going to be able to justify the expense to attend this
year...so...maybe I'll do them anyway, but post them on my site 
instead so
everyone can benefit instead of just the ones that attend Engage...who 
knows.
   
On Mon, Jul 28, 2014 at 5:57 PM, Jason Miller

jason.mil...@gmail.commailto:jason.mil...@gmail.commailto:jason.mil...@gmail.commailto:jason.mil...@gmail.com
 wrote:
**
By doing our own thing we would simply be creating an overlay on 
ENGAGE. Once
we create the overlay we can customize and changes by BMC won't have an
impact. Except if they delete one of us in base, that will have an 
impact on
the overlay.
   
On Mon, Jul 28, 2014 at 4:42 PM, Tauf Chowdhury

taufc...@gmail.commailto:taufc...@gmail.commailto:taufc...@gmail.commailto:taufc...@gmail.com
 wrote:
**
Not if you do it from a hotel room though? I'll pitch in for a suite. 
We can

Re: EXTERNAL: RUG UserWorld WWRUG Engage where were they when?

[Richter, Howard (CEI - Atlanta)]

But with all of the chemicals in the twinkie, our bodies will be preserved for 
ever.



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Friday, August 01, 2014 8:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] EXTERNAL: RUG UserWorld WWRUG Engage where were they 
when?

**
I haven’t eaten a twinkie since I gave Doug Mueller the book about the 
ingredients (Sorry Doug, yes I had peaked into it first).
I think that was 2007 but I am really not sure.

Dan

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joel Sender
Sent: August 1, 2014 4:08 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: RUG UserWorld WWRUG Engage where were they when?

**
I can neither confirm nor deny landing Twinkies on light fixtures.
As I can neither confirm nor deny landing foam rockets on the rafters of 
certain convention centers.
However, if memory serves, I do remember lunch ‘downstairs’ overlooking SF bay 
at (almost) sea level … which indicates Burlingame, CA.
I can confirm that I haven’t EATEN a Twinkie since I read the ingredients.
;-o
Joel
Joel Senderjdsen...@earthlink.netmailto:jdsen...@earthlink.net
310.829.5552

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Friday, August 01, 2014 12:43 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: RUG UserWorld WWRUG Engage where were they when?

**
We weren’t banned that I know of, Joel? I seem to remember you claimed 
responsibility for those twinkies.

No hotel in the Bay area told us to get lost when I said we were there for 
WW[RUG].

Surprisingly none of the hotels we used objected to the twinkie clause in the 
contract either that stated we could bring in up to 500 of our own for throwing 
purposes.
[you may think I am kidding, but I did have that clause in the contract. It 
also stated we absolved the hotel for any liability from the resulting chaos].

The days of twinkie wars may be over, but at least the last few were very 
memorable.

Of course, before 2007 there was never a twinkie thrown back at me..   but that 
is a tale for another Friday.

Dan
Ps. I was told by BMC that they are banned from BMC Engage, so I personally 
will not be actively involved in activity that might occur by others bringing 
them …..

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: August 1, 2014 1:57 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: RUG UserWorld WWRUG Engage where were they when?

**

Phil?  ;-)
On Aug 1, 2014 1:16 PM, Rick Cook 
remedyr...@gmail.commailto:remedyr...@gmail.com wrote:
**

Perhaps the person who put them there could confirm which hotel banned us?  ;-)

Rick
On Aug 1, 2014 10:13 AM, Shellman, David 
dave.shell...@te.commailto:dave.shell...@te.com wrote:
**
Dan,

The photo of the Twinkies on the light fixture in the photos from RUG 2005 is 
also a clue that the event was on the west coast.

Dave

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Friday, August 01, 2014 12:57 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: RUG UserWorld WWRUG Engage where were they when?

**
I have been sent compelling information that has convinced me that it was DC in 
2004.
I will get our WWRUG web site fixed (LOL).

So, we need 1994 for location confirmation, but likely it was Burlingame.

Dan

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: August 1, 2014 12:17 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: RUG UserWorld WWRUG Engage where were they when?

**
Well we are down to two things:

1)  Still need 1994 if anybody knows

2)  DC 2004 or 2005? I  think RUG was 2005, there was a WARUG in July 2004. 
Still looking for final confirmation


Once those two are filled in I will repost for those that might care to know.

Eventually it would be nice to fill in dates and all hotel names.


Dan

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: July 31, 2014 1:21 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: RUG UserWorld WWRUG Engage where were they when?

**
Dan,
2000 was Santa Clara ( my first Rug)
2004 was Washington DC ( my 2nd and last Rug)

My boss went to 1999 and 2001 Oh guess why?
Thank you,
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me

From: Action Request System discussion list(ARSList) 

Re: ENGAGE

[Richter, Howard (CEI - Atlanta)]

John,

I do agree with what you wrote, and would like to add.

That our world is changing and we need to prepare for those changes.
We know that SNOW is knocking on BMCs door, with its pretty UI and fast (per 
their sales department) development/implementation time. And we know that 
others are out there as well (since they see they can make money).

So I am looking for this meeting not just to show me how to fix bad code or 
create new items, but on what are BMC’s future plans. To see if they have the 
vision to address these new comers to our world, or if they don’t.

Also maybe BMC will see this thread and add some technical sessions.

However, (at least in my view) we need to look a little into the future that 
BMC sees and then think about what is the best for the companies we work for 
(and with) and ourselves.

Just my thoughts,

hbr

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Tuesday, July 29, 2014 5:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] ENGAGE

**
Thanks for the plug Mr. Baker.

Good one.

I don’t think you will find any BMC Remedy specific stuff at KEG.

BUT*** - you will definitely find stuff on how to make your BMC Remedy system 
nicer/easier to manage and how to do even more with the system you already have.

Also - I will throw in — this is not a new complaint/issue for BMC RUG — this 
has been the issue for quite awhile.

Ultimately - the ARSList is looking for a Remedy development only event. (Not 
even ITSM)

If BMC (or somebody else) would create it — it would be helpful — and therefore 
people would expand their existing system.

A “sticky system” is a system that solves your needs in unique ways that are 
not easily replaceable. But - if your goal is to be out of the box and ITIL 
(Blah blah blah). Well, you just made it very easy for your competitor to 
displace you. Where - the only differentiator of meaning is price — and that is 
not a fight BMC wants to be in (or most any company for that matter).

A “sticky system” is one that you can make yours. So BMC would be wise in 
encouraging that, making it be easy and the “norm” to do so.

Educate - and it can happen.

Show everybody new features for out of the box - and you simplify your 
replacement strategy for your competitors.


-John

On Tue, Jul 29, 2014 at 2:44 PM, John Baker 
jba...@javasystemsolutions.commailto:jba...@javasystemsolutions.com wrote:
Hello,

This thread is rapidly becoming one of ARSlist's longest threads
(https://www.javasystemsolutions.com/arslist/view/89064249#message-thread)
:-)

I've looked at the conference agenda and it does feel more marketing
than substance. Perhaps John Sundberg can expand his KEG conference to
include a day of Remedy-things-for-keen-admins?


John

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www.arslist.orghttp://www.arslist.org
Where the Answers Are, and have been for 20 years



--

John Sundberg
Kinetic Data, Inc.
Your Business. Your Process.

651-556-0930 I 
john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com
www.kineticdata.comhttp://www.kineticdata.com/ I 
community.kineticdata.comhttp://community.kineticdata.com/


_ARSlist: Where the Answers Are and have been for 20 years_

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Re: ENGAGE

[Richter, Howard (CEI - Atlanta)]

Last year when I attended RUG, I was able to get a sneak peak at Galileo. That 
look, plus an understating of the direction BMC was moving give me insight 
which helped form our mobile direction in the world of ITSM.

I do agree, that there should be some technical sessions. However, if I don’t 
understand the direction that BMC is going (which I do help to see more of), 
how can I help with the planning of our companies direction as well as my own 
future.

Remember that there are companies knocking on the doors of BMC customers and we 
need as a community understand how they responding.

As Sun Tzu said,
The opportunity to secure ourselves against defeat lies in our own hands, but 
the opportunity of defeating the enemy is provided by the enemy himself.


Howard

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett
Sent: Tuesday, July 29, 2014 4:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] ENGAGE

**
Jason

It's a hard sell spending a lot of money to justify attending just for 
networking though. I'm a little disappointed, I really enjoyed last year

Kind regards
Danny

On 29 Jul 2014, at 01:41, Jason Miller 
jason.mil...@gmail.commailto:jason.mil...@gmail.com wrote:
**
I'll be there too also to network.  It will be hard for BMC to screw up the 
networking.  That is unless none of the usual suspects attend and there is 
nobody to network with.  I guess worst case I buy tickets to the parks and 
enjoy the week.

So Dan...  Where is WWRUG15 going to be?

On Mon, Jul 28, 2014 at 4:36 PM, Tauf Chowdhury 
taufc...@gmail.commailto:taufc...@gmail.com wrote:
**
Ha! I was totally thinking of calling the hotel to see if they had a single 
room available to rent. All I need is electricity and I'm good!

On Mon, Jul 28, 2014 at 7:35 PM, Jason Miller 
jason.mil...@gmail.commailto:jason.mil...@gmail.com wrote:
**
Maybe we'll just need to kidnap Engineering and bring them to our 
sub-conference that we'll be forced to create ourselves that week.

On Mon, Jul 28, 2014 at 4:26 PM, Rick Cook 
remedyr...@gmail.commailto:remedyr...@gmail.com wrote:
**

And with so many evening sessions, where does the Evening with Engineering or 
the other evening activities go?  Will they even have them?

Rick
On Jul 28, 2014 4:24 PM, Jason Miller 
jason.mil...@gmail.commailto:jason.mil...@gmail.com wrote:
**
Not impressed.  My first impress is welcome back BMC Marketing World.  We 
haven't missed you all these years.  Maybe I need to just let it soak in for a 
day or two?.?.?.

Unless I am overlooking something it seems there are very few presentations by 
customers.

On Mon, Jul 28, 2014 at 3:46 PM, Sanford, Claire 
claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org 
wrote:
**
Just shaking my head…

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of laurent 
matheo
Sent: Monday, July 28, 2014 5:32 PM

To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: ENGAGE

**
It seems the list is on now:
http://bmc.g2planet.com/bmcengage2014/event_agenda

On 29 Jul, 2014,at 12:25 AM, Sanford, Claire 
claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org 
wrote:
You are certainly trusting Terry!

I’ll wait for the agenda and hope they extend the early bird rate.   I can see 
it now…

ME:  Hi Mr. Director, please spend thousands of dollars for me to be gone for 
almost a week for a conference where we have no idea what the content is.  
There is an early bird discount!!!

DIR:  Come back when you have an agenda and a firm grasp on what you sessions 
are going to attend AND how much you are going to spend.

ME:  Big Sigh…

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Monday, July 28, 2014 4:52 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: ENGAGE

**
Is that like the good faith deposit at a car dealer? Say goodbye to that $75! 
Hehe

Sent from my iPhone

On Jul 28, 2014, at 5:49 PM, Terry Bootsma 
tboot...@objectpath.commailto:tboot...@objectpath.com wrote:
**
I believe early bird pricing expires July 31st.   So, if the agenda is out 
today or tomorrow, that is just under the wire.

However, I had to make a call last week,  so I registered and paid for the 
conference with the understanding that I could de-register up to a certain date 
with a $75.00 admin fee.  Well, we'll see about that.  :-)

Terry





From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lynn Larsen
Sent: July-28-14 5:03 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: ENGAGE
**
I’m glad I’m not alone in the trying to get approval for a conference that we 
have no idea what the content is… There should not be “early bird” pricing that 
expires before the detailed agenda is even published, in my opinion.

From: 

Re: ENGAGE

[Richter, Howard (CEI - Atlanta)]

I don't think they have published the agenda yet. But from what I hear there 
will be a lot of info presented in a number of areas.

hbr



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Boylan
Sent: Monday, July 28, 2014 2:47 PM
To: arslist@ARSLIST.ORG
Subject: [arslist] ENGAGE

I still haven't seen much of what is being presented other that lots of 
marketing.

Is this even worth going to?


Dave

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Re: BMC Engage user group meeting in October, papers can still be submitted

[Richter, Howard (CEI - Atlanta)]

I saw the same, but when I talked to BMC (at a meeting) they said the same 
thing. The reps guess is that the tracks might change a little, depending on 
the submissions they receive.

hbr

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Tuesday, June 17, 2014 2:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] BMC Engage user group meeting in October, papers can 
still be submitted

**
Just submit, pick a track and let them fix it later.

Dan

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chris Jones
Sent: June 17, 2014 10:10 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: BMC Engage user group meeting in October, papers can still be 
submitted

**
I really wanted to submit a paper until I saw the tracks which look geared more 
for BMC marketing than anything else...


Chris


 Original message 
From: arslist
Date:17/06/2014 14:51 (GMT+00:00)
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: BMC Engage user group meeting in October, papers can still be 
submitted

**
You can still submit a paper for it for two more days, don’t know how many of 
you have already submitted or can figure out which track to submit under ☺

bmc.com/engage2014cfphttp://bmc.com/engage2014cfp

If we don’t submit BMC Remedy related papers and overwhelm them with our 
content we won’t get it, especially with their shorter schedule (than WWRUG).

Last I heard registration should open “mid-June”, for some reason I expect 
Monday after paper submission closes, but for no compelling reason.

Dan

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: June 12, 2014 3:30 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: BMC Engaged user group meeting in October

**
They have not.  Registration is supposed to open this month.

Jason

On Thu, Jun 12, 2014 at 11:26 AM, Richter, Howard (CEI - Atlanta) 
howard.rich...@coxinc.commailto:howard.rich...@coxinc.com wrote:
All,

Does anyone know if they opened up registration. I filled out the 
pre-registration info, but have seen any update.

Also when I called the hotel, they did not have the conference rates yet.

Howard

Sent from my iPad
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BMC Engaged user group meeting in October

[Richter, Howard (CEI - Atlanta)]

All,

Does anyone know if they opened up registration. I filled out the 
pre-registration info, but have seen any update.

Also when I called the hotel, they did not have the conference rates yet.

Howard  

Sent from my iPad
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Re: OT: Baby Sofia

[Richter, Howard (CEI - Atlanta)]

That is wonderful news, congratulations.

Howard

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Friday, May 30, 2014 8:19 PM
To: arslist@ARSLIST.ORG
Subject: [arslist] OT: Baby Sofia

All,
Just wanted to share with you guys that we are proud parents to a baby girl, 
Sofia, who was born on 05/25/2014 09:14:00 PM (ET). She was 6lbs, 6oz and 
19.5 tall. Everyone is doing well. Sleep is an issue so I guess it's all 
normal. 
Here's a pic! 

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ITSM Mobility vs MyIT Mobility?

[Richter, Howard (CEI - Atlanta)]

All,

I am trying to find out what the different is between BMC ITSM Mobility vs MyIT 
Mobility.

Thanks,

Howard

[Description: Description: Description: Cox Enterprises, 
Inc]http://www.coxenterprises.com/
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
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Anyone know of a way to print the incidnet audit log, without cutting and pasting to a text doc?

[Richter, Howard (CEI - Atlanta)]

All,

I need to print out the audit log of a couple of incidents on 7.6.4 and looking 
 an easy way (other than cutting and pasting).

Any ideas?

hbr

[Description: Description: Description: Cox Enterprises, 
Inc]http://www.coxenterprises.com/
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
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Looking for a programmatic way to copy foundation data from 7.6.4 system to a POC 8.1 system

[Richter, Howard (CEI - Atlanta)]

Happy Thursday All,

I am trying to build out a POC 8.1 system, before our upgrade with just our 
foundation (and CI) data.

I know I can just start to export all of the forms to spreadsheets and use the 
DMT. But I wondered if I could use the rrrchive tool and automate the process 
(since this might need to be repeated).

So I need to ask:

1. Has anyone done it with rrrchive or something similar (and free).

2. If so how (that is what forms should be exported/imported using rrrchive 
for example)?

As always thanks,

Howard


[Description: Description: Description: Cox Enterprises, 
Inc]http://www.coxenterprises.com/
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
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OT: Cox Enterprises is looking for a BMC BPPM Monitoring Engineer(Job Number: 141359)

[Richter, Howard (CEI - Atlanta)]

All,

I hope you are all having a good Tuesday.

I know that this might not be of interest to us in the world of Remedy, 
however, some of you might know someone who is a Monitoring Engineer with 
knowledge of BMC ProactiveNet Performance Management (BPPM) who might be 
looking for a new home.

So if you do please let them know that on the Cox Enterprises web site ( 
http://www.coxenterprises.com/ ) they can search under the careers tab for job 
number 141359, for this opening. Or they can reach out to me if they have any 
questions.

Take care,

Howard



[Description: Description: Description: Cox Enterprises, 
Inc]http://www.coxenterprises.com/
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com


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OT:Scientist warns that the robot apocalypse really is coming unless steps are taken now

[Richter, Howard (CEI - Atlanta)]

Ok its Friday, but when I saw this article I had to post it.

Scientist warns that the robot apocalypse really is coming unless steps are 
taken now

http://www.rawstory.com/rs/2014/04/18/scientist-warns-that-the-robot-apocalypse-really-is-coming-unless-steps-are-taken-now/

With that said have a great weekend, and maybe its time for a Terminator 
marathon.

Howard

[Description: Description: Description: Cox Enterprises, 
Inc]http://www.coxenterprises.com/
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
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Re: OT: Friday Humor

[Richter, Howard (CEI - Atlanta)]

I always thought the expert was the sales person, then the PM and then us 
techies. Who were just the drones that followed their great wisdom.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Friday, April 11, 2014 1:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] OT: Friday Humor

**
I love this one.  Like many of you I have been the expert a number of times.  
On one occasion I was kicked by the Project Manager when started questioning 
the feasibility of what the customer wanted.  That PM may or may not be a 
member of this community :)

Jason

On Fri, Apr 11, 2014 at 8:43 AM, Thad Esser 
thad.es...@gmail.commailto:thad.es...@gmail.com wrote:
**
I think we've all been in this meeting...

http://www.youtube.com/watch?v=BKorP55Aqvg

(it is safe for work)

Cheers,
Thad
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Service Request Management Demo Data for 8.1?

[Richter, Howard (CEI - Atlanta)]

Morning all,

Does anyone know if there is a set of Service Request Management Demo Data for 
8.1?

Thanks,

Howard


[Description: Description: Description: Cox Enterprises, 
Inc]http://www.coxenterprises.com/
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
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Re: BMC should have made upgrades easier - Customers loosing interests

[Richter, Howard (CEI - Atlanta)]

Shawn,

Well said.

hbr

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Tuesday, March 11, 2014 9:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] BMC should have made upgrades easier - Customers loosing 
interests

With BMC having a much larger market share that's to be expected though isn't 
it?  Also, the companies I've seen that go BMC - SNOW generally follow a 
pattern like this:

1) Company is on an old version of ARS with custom apps and an understaffed 
development team.
2) Company decides to try the latest release of BMC's ITSM, don't train their 
team or replace them with experienced ITSM administrators.
3) They get ITSM into production after a lot of pain and agony, with the ARS 
developer being unable to adapt to working with ITSM, and the owners of the 
ITSM processes not having an understanding of ITIL.
4) Service Now comes along with a canned sales script that exploits knowledge 
of the preceding failure and promises to make everything better, and makes an 
easy sale.

What happens next varies, because some people are happy with SNOW and stick 
with it.  In the scenario above, it's dangerous for SNOW as well because most 
likely they get rid of their Remedy resource who was probably the closest 
person to understanding the concepts of IT Service Management, or they try to 
put them on SNOW without proper training and guidance from an experienced SNOW 
consultant and while it works for a while, they are unable to do as much with 
it as the sales person promised.  As a result, they're just as likely to get 
upset at Service Now because things aren't magically happening perfectly after 
they spent all sorts of money and failed to deliver a second time.

What ITSM software vendors don't usually tell you is that software is tertiary. 
 If you have good processes and competent, experienced, well trained people 
first you could probably do ITSM with an Access database.  If you have bad 
processes, or incompetent, untrained staff, you could spend millions on an ITSM 
solution and it still won't work.  I've seen companies flail around going from 
custom ARS applications to SNOW to ITSM and still look for something new to go 
to because it's a lot easier to replace software than fix processes or educate 
and properly place your staff.  Nowhere that I've worked, mind you, but it does 
happen.  :-)

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of stephen leith
Sent: Tuesday, March 11, 2014 5:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC should have made upgrades easier - Customers loosing interests

There aren't many moving from snow to bmc. It's more common the other way 
around. 

Kind regards.

Stephen Leith

 On 10 Mar 2014, at 20:32, James Smith bmcremedyarslis...@gmail.com wrote:
 
 I have seen the service now UI, they have everything on singe UI say user 
 access, import and export, workflow development. UI is mot attractive and its 
 very clumsy.
 
 Its very though for the non programmers to develop workflows or do 
 customizations as at some point you need to know java scripting.
 
 In remedy, customizations and integrations are very simple. You have a great 
 tool (Developer Studio) to do all customizations which is pretty cool and I 
 like it.
 
 But as I said customers dnt see this. As per the last two posts from shown 
 and jejus, it seems that upgrades are failing due to lack of knowlege of the 
 person doing things.
 
 I am eager to hear the stories of client who moved from SNow to Remedy.
 
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Re: BMC should have made upgrades easier - Customers loosing interests

[Richter, Howard (CEI - Atlanta)]

All,

The common theme here is getting the correct resources to install and then 
maintain the system.

Too many times (as Jesus said), the company buys a Mercedes Benz and then uses 
a Yugo mechanic and parts to keep it going.

Then companies like Service Now, finds its opening to replace ITSM.

However, there is someone that can help. That is BMC. 

They need to give us better tools (i.e. better support, training that is worth 
it), more and better upgrade paths, mini training VMs (with time bombs) so the 
community can do a little playing with a new release and therefor to look more 
intelligent to our customers and documentation that is easy to get to (maybe 
there could be an app for that).

Also one additional note on the training, why is it not released before the 
product?? It comes out months after the release and at times after a dot 
release that is then not covered. 

Once again by making the Remedy Technologist look bad or uninformed and BMC 
give more ammo to company's like Service Now, when its community has no 
knowledge on upgrades or new products.

Just my thoughts and not worth the penny they cost,

Howard 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A
Sent: Tuesday, March 11, 2014 10:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] BMC should have made upgrades easier - Customers loosing 
interests

Very nicely said, Shawn.

I worked in a place where the Remedy ITSM system was not properly staffed and 
was having several outages on a daily basis.  A lot of money had been invested 
into the system and the results were not what they expected. When I joined that 
company, I was given notice that they were considering HP's ITSM as a 
replacement if I didn't get current system fixed ASAP. I explained that they 
simply had a resource issue and that their strategy was like replacing a 
detuned Mercedes Benz with a Yugo. Did they want a piece of junk or the finest 
automobile on the market? I told them that they just needed a good mechanic to 
fix their Benz, which is what happened. A lack of proper resources was the main 
issue, not the application itself. 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Tuesday, March 11, 2014 8:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC should have made upgrades easier - Customers loosing interests

With BMC having a much larger market share that's to be expected though isn't 
it?  Also, the companies I've seen that go BMC - SNOW generally follow a 
pattern like this:

1) Company is on an old version of ARS with custom apps and an understaffed 
development team.
2) Company decides to try the latest release of BMC's ITSM, don't train their 
team or replace them with experienced ITSM administrators.
3) They get ITSM into production after a lot of pain and agony, with the ARS 
developer being unable to adapt to working with ITSM, and the owners of the 
ITSM processes not having an understanding of ITIL.
4) Service Now comes along with a canned sales script that exploits knowledge 
of the preceding failure and promises to make everything better, and makes an 
easy sale.

What happens next varies, because some people are happy with SNOW and stick 
with it.  In the scenario above, it's dangerous for SNOW as well because most 
likely they get rid of their Remedy resource who was probably the closest 
person to understanding the concepts of IT Service Management, or they try to 
put them on SNOW without proper training and guidance from an experienced SNOW 
consultant and while it works for a while, they are unable to do as much with 
it as the sales person promised.  As a result, they're just as likely to get 
upset at Service Now because things aren't magically happening perfectly after 
they spent all sorts of money and failed to deliver a second time.

What ITSM software vendors don't usually tell you is that software is tertiary. 
 If you have good processes and competent, experienced, well trained people 
first you could probably do ITSM with an Access database.  If you have bad 
processes, or incompetent, untrained staff, you could spend millions on an ITSM 
solution and it still won't work.  I've seen companies flail around going from 
custom ARS applications to SNOW to ITSM and still look for something new to go 
to because it's a lot easier to replace software than fix processes or educate 
and properly place your staff.  Nowhere that I've worked, mind you, but it does 
happen.  :-)

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of stephen leith
Sent: Tuesday, March 11, 2014 5:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC should have made upgrades easier - Customers loosing interests

There aren't many moving from snow to bmc. 

Re: BMC should have made upgrades easier - Customers loosing interests

[Richter, Howard (CEI - Atlanta)]

This debate can go on for week, however, Mark you reminded me of something that 
I see happing and at times BMC sales is the root cause.

A number of times, BMC sales will meet with the companies Managment and provide 
information that might be too good. Without the companies (or even a BMC) 
technical resource in the room. Then us on the technical side must come up to 
speed (on our own) or debunk, the info that was passed on to the Management 
team. Those conversations never go well. 

Instead of partnering with the technical resource in a company, BMC at times 
seems to circumvent this powerful resource. 

I am not sure if it's on propose or just a matter of timing, however, it 
does/is happing.

I wonder why the technical side of the sales team is not reaching out to the 
technical side of our world. That reaching out would be key to success of any 
project or upgrade. 

As we have been saying without us, the customers will find another product.

Howard

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Tuesday, March 11, 2014 12:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] BMC should have made upgrades easier - Customers loosing 
interests

Great debate here and have a thought on education.  If BMC offered the 
Using (WBT) courses for free or under some kind of site license agreement, 
maybe under your support ID, that would be huge in winning over management and 
users. Even a scaled down version that covers most of the first use issues 
would be better than nothing. Sure there is cost with creating one of these 
courses but the ROI from lower churn would even that out. The downside would be 
having users that might know more than we do on a particular application or 
feature.

Mark

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of James Smith
Sent: Tuesday, March 11, 2014 11:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC should have made upgrades easier - Customers loosing interests

I agree. Bad resources lead to the failure of projects.

I got some link which shows pitfalls in service now

 
http://seekingalpha.com/article/961-after-interviewing-more-industry-insiders-i-am-even-more-bearish-on-servicenow

Worth reading

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Re: BMC should have made upgrades easier - Customers loosing interests

[Richter, Howard (CEI - Atlanta)]

I know we are talking about Remedy vs ServiceNow, what about other large apps 
like PeopleSoft or SAP.

Not one to defend the BMC upgrade process, but as we know customization or 
integrations always throw a wrench in to any upgrade.

I do wonder how the zero downtime upgrade works with customizations or 
integrations that might need to be tuned.

Just saying.

hbr

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Monday, March 10, 2014 3:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] BMC should have made upgrades easier - Customers loosing 
interests

**
A debate would be good.

But I doubt you could you find anybody to defend the BMC approach.

Debate is now done.


-John




On Mon, Mar 10, 2014 at 2:24 PM, James Smith 
bmcremedyarslis...@gmail.commailto:bmcremedyarslis...@gmail.com wrote:
Hi List,

BMC made the upgrade process so complex that customer are scared to upgrade to 
new versions. Upgrade is eating almost a year to move to 8.1 with data 
migrations and all integrations.

In the past we used to upgrade on the existing server only which was easy but 
there was a risk in loosing a customization. But that was easy process and we 
need not had to bother about data migrations here. In upgrade data migration is 
something like a challenging thing.

I understand BMC made this change to preserve customizations and introduced the 
concept of overlays but still its not convencing the customers.

Customers are not bothered about any customization and preservation as they 
have assigned a team to handle that. Only thing they care about is time, money 
and data.

This is one of the main reason some of my company clients moved to Service Now 
as they are offering zero down time upgrades with no risk of loosing 
customization.

There must be a debate on this, Remedy or ServiceNow.

Regards
JS

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Kinetic Data, Inc.
Your Business. Your Process.

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Minimum requirements to build out a test 8.1 ITSM

[Richter, Howard (CEI - Atlanta)]

Good morning/afternoon/evening all,

I hope you had a good weekend.

Ok, I am about to order a couple of VMs to build out a test ITSM 8.1 
environment and just wanted to verify that this configuration would work.


1. DB server (running win 2008 and MSSQL 2008) 4 gig, dual processor, 250 
gig

2. Remedy/ITSM/SRM/Mid-tier, win 2008, 8 gig, quad processor, 500 gig.

Let me know if this will work. Also I might want to try MyIT, but I would 
assume that I will need an extra server for that.

As always, thanks

Howard



[Description: Description: Description: Cox Enterprises, 
Inc]http://www.coxenterprises.com/
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745
Cox Innovation Agent (CIA)
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Re: Minimum requirements to build out a test 8.1 ITSM

[Richter, Howard (CEI - Atlanta)]

All,

Thanks for the input. It looks for my needs the two small systems will work. 
This is just a small test bed. Maybe if I can test out MyIT, I might be able to 
get some more memory or a third VM.

Thanks again and enjoy the week,

Howard

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
Sent: Monday, March 03, 2014 12:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Minimum requirements to build out a test 8.1 ITSM

**
Hi Howard,
If this is for a UAT / Production system, then the recommendation is to have 
12-16GB RAM for the AR Application Servers (due to the number of additional 
Plugin's with 8.x.x versions).
The below would work for a Test/Demo system, however be aware that 2GB RAM 
would be allocated to the MT on these systems so if you could add some more RAM 
then this would be beneficial.



Kind Regards,

Carl Wilson

http://www.missingpiecessoftware.com/

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta)
Sent: 03 March 2014 15:47
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Minimum requirements to build out a test 8.1 ITSM

**
Good morning/afternoon/evening all,

I hope you had a good weekend.

Ok, I am about to order a couple of VMs to build out a test ITSM 8.1 
environment and just wanted to verify that this configuration would work.


1. DB server (running win 2008 and MSSQL 2008) 4 gig, dual processor, 250 
gig

2. Remedy/ITSM/SRM/Mid-tier, win 2008, 8 gig, quad processor, 500 gig.

Let me know if this will work. Also I might want to try MyIT, but I would 
assume that I will need an extra server for that.

As always, thanks

Howard



[Description: Description: Description: Cox Enterprises, 
Inc]http://www.coxenterprises.com/
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745
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Re: Questing on accessing our Remedy/ITSM system outside of the corporate network

[Richter, Howard (CEI - Atlanta)]

All,

It was a very strange hallway conversation. Someone put an idea out that using 
some magic with SSO and then they can have access to the system.

Currently the only access is internally, either local on our net or via VPN 
(and using SSO or a fixed password)

Also if someone knows of any doc that shows how to put (or the Architecture) on 
the safe way of pushing it out there, please let me know. Like maybe just 
pushing SRM.

Thanks,

Howard

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Thursday, February 20, 2014 7:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Questing on accessing our Remedy/ITSM system outside of 
the corporate network

**

I would consider the VPN strategy, or perhaps an email interface.  Exposing the 
Mid-tier outside the DMZ can be done safely, but requires cooperation with your 
network security team.

Rick
**
Yup, same here.  We had a little internal rift internally between a few teems.  
Team X decided that servers didn't need to be placed in the DMZ to expose to 
the outside world; they would just proxy to the LAN via F5 load balancer.  Team 
Y said no thank you, we should not have servers that are exposed to the world 
inside the main LAN.  So it is possible but you may need to consider if it is a 
good idea or even acceptable practice.

Jason

On Thu, Feb 20, 2014 at 3:02 PM, LJ LongWing 
lj.longw...@gmail.commailto:lj.longw...@gmail.com wrote:
**

Howard,
A reverse proxy exposed to the internet would be one way I have seen it done
On Feb 20, 2014 3:54 PM, Howard Richter 
hbr4...@gmail.commailto:hbr4...@gmail.com wrote:
**
Good morning, afternoon and evening all,

I just got asked if there was a way to access our Remedy/ITSM system outside of 
the corporate network, if there are no parts (i.e. mid-tiers) in the DMZ.  They 
are thinking that they can use some magic with SSO and federation to do this. 
We are using the JSS plugin (which is great) for our ITSM 7.6.4. system.

So my first answer is no, one would need to have a mid-tier (or even an 
arserver) on a box in the DMZ and then give a method to access that system or 
open a firewall port (not very safe).

However, as I get older I have started to ask if I might be wrong., maybe 
someone else has found a way to do this. So is there some method where one 
could access the system if they were not on the corporate network (and a 
firewall was blocking access to the system inside the network).

Also I remember a doc, that BMC produced, that showed how to build out a system 
that would have external access. So if someone has an idea what it might be. 
Let me know.
As always take care and be well,

Howard

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Re: ADM-Timing check

[Richter, Howard (CEI - Atlanta)]

Its hard to type in heavy gloves.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Monday, January 27, 2014 9:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] ADM-Timing check

**
maybe it froze in the cold temps around the country...

On Mon, Jan 27, 2014 at 6:44 AM, Shellman, David 
dave.shell...@te.commailto:dave.shell...@te.com wrote:
**
List seems quiet this morning.

Dave

Dave Shellman
+1 717 810 3687tel:%2B1%20717%20810%203687 tel
+1 717 810 2124tel:%2B1%20717%20810%202124 fax
dave.shell...@te.commailto:dave.shell...@te.com

MS 161-043
PO Box 3608
Harrisburg, PA 17105-3608

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Re: [EXTERNAL] Reporting MTTR in ITSM 7.6.4 from SRM?

[Richter, Howard (CEI - Atlanta)]

All,

I think that the field I was looking for is called UpTimeChar on the incident 
is closed. I think that this will only show the total time the incident was 
worked, minus pending, holiday schedule and non-working hours. However, that I 
need to verify.

With that said have a great weekend,

Howard

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Friday, January 17, 2014 10:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] [EXTERNAL] Reporting MTTR in ITSM 7.6.4 from SRM?

**
Howard:

I can tell you that we measure MTTR using the Business Hours Duration field 
from the Assignment Log form.  But I can't tell you whether that value gets 
calculated excluding the time spent in Pending status or not.  And you have to 
be a little careful with it, at least if you build your reports in Analytics.  
If you bring in any element with a many-to-one relationship to the ticket (such 
as Work Info or both resolution and response targets from SLM), it can end up 
incorrectly doubling the value for MTTR in your report.

Dunno if that helps you or not...

Most of the data in the SLM portion of the incident ticket comes from 
SLM:Measurement.  If what you are looking for exists specifically within SLM, 
it's probably in there somewhere.


Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.govmailto:nkst...@sandia.gov
ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta)
Sent: Thursday, January 16, 2014 7:14 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: [EXTERNAL] Reporting MTTR in ITSM 7.6.4 from SRM?

**
Hello all,

I am looking for a way to report MTTR of incidents with excluding the time for 
which it was in PENDING status.

I think that that data is held some place on an SLA form/field, however, I 
cannot find it.

This is because when you open the SLM Status details (from a closed incident) 
one of the fields displayed on the Related Service Targets from now says 
Completed Time (in this case just 21 minutes). However, on a open incident 
(that is in progress) it shows Time Until Due (in this case 165 hr and 49 min)

So I am asking:

One am I correct and this would give me the correct MTTR without time in 
pending?
Two anyone have an idea where this form/field is?

As always thanks,

Howard




[Description: Description: Description: Cox Enterprises, 
Inc]http://www.coxenterprises.com/
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745
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Reporting MTTR in ITSM 7.6.4 from SRM?

[Richter, Howard (CEI - Atlanta)]

Hello all,

I am looking for a way to report MTTR of incidents with excluding the time for 
which it was in PENDING status.

I think that that data is held some place on an SLA form/field, however, I 
cannot find it.

This is because when you open the SLM Status details (from a closed incident) 
one of the fields displayed on the Related Service Targets from now says 
Completed Time (in this case just 21 minutes). However, on a open incident 
(that is in progress) it shows Time Until Due (in this case 165 hr and 49 min)

So I am asking:

One am I correct and this would give me the correct MTTR without time in 
pending?
Two anyone have an idea where this form/field is?

As always thanks,

Howard




[Description: Description: Description: Cox Enterprises, 
Inc]http://www.coxenterprises.com/
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745
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Anyone know what the AtriumWS DB is and used for?

[Richter, Howard (CEI - Atlanta)]

All,

Our DBA was doing some cleanup and found a database called AtriumWS on a couple 
of our database servers (including the one that is used by our ITSM 7.6.4 r 2 
system).

Now we have ADDM/BAO/PNET/BPPM and the rest of the BMC alphabet soup, and just 
trying to see what this belongs to. Also if anyone knows what it is used for.

Howard




[Description: Description: Description: Cox Enterprises, 
Inc]http://www.coxenterprises.com/
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
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Re: Anyone know what the AtriumWS DB is and used for?

[Richter, Howard (CEI - Atlanta)]

Roger,

How are you doing?

So the AtriumWS is a database used by web services for the CMDB population?

Howard



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Wednesday, January 08, 2014 1:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Anyone know what the AtriumWS DB is and used for?

** WS=Web Service, is is used to allow CMDB population/retrieval using a Web 
Service.

-Original Message-
From: Richter, Howard (CEI - Atlanta) (CEI - Atlanta) 
howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Sent: Wed, Jan 8, 2014 1:37 pm
Subject: Anyone know what the AtriumWS DB is and used for?
**
All,

Our DBA was doing some cleanup and found a database called AtriumWS on a couple 
of our database servers (including the one that is used by our ITSM 7.6.4 r 2 
system).

Now we have ADDM/BAO/PNET/BPPM and the rest of the BMC alphabet soup, and just 
trying to see what this belongs to. Also if anyone knows what it is used for.

Howard




[Description: Description: Description: Cox Enterprises, 
Inc]http://www.coxenterprises.com/
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
Office = 678.645.4633[X], Cell = 404.226.2745[X]
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OT: may you all have a happy and healthy holiday with your family's and friends.

[Richter, Howard (CEI - Atlanta)]

Since I will be offline tomorrow. 

I just wanted to say, may you all have a happy and healthy holiday with your 
family's and friends.

Howard


Sent from one of Howard's iPads
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Re: Quick patching question

[Richter, Howard (CEI - Atlanta)]

It's a very small list that likes the BMC docs.

hbr

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: Thursday, December 12, 2013 12:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Quick patching question

**
I hate the docs

:-p

Thanks LJ!
On Thu, Dec 12, 2013 at 11:46 AM, LJ LongWing 
lj.longw...@gmail.commailto:lj.longw...@gmail.com wrote:
**
I would recommend one at a time.if you check the BMC docs on this I believe 
the order is 'Primary' first, then shut it down, and do each server as the only 
server active in the group, one at a timebut it's been awhile since I read 
the docs.

On Thu, Dec 12, 2013 at 9:38 AM, Warren R. Baltimore II 
warrenbaltim...@gmail.commailto:warrenbaltim...@gmail.com wrote:
**
Good Morning, Afternoon, Evening, and Night!


Got a quick question.  We are going to be patching our servers tonight.  We 
have a 3 server, server group working against a single DB.  All are virtual 
machines running in a Windows 2008 environment.

We are Patching ARS 7.6.04 from Patch 1 to Patch 5.

We don't need to worry about keeping our environment available as we are not 
yet in production.

My question is, should we do this 1 server at a time, or can we patch them at 
the same time?

Any input would be most appreciated!


--
Warren R. Baltimore II
Remedy Developer
410-533-5367tel:410-533-5367
_ARSlist: Where the Answers Are and have been for 20 years_

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--
Warren R. Baltimore II
Remedy Developer
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Re: [EXTERNAL] Re: Strange behavior of the forms

[Richter, Howard (CEI - Atlanta)]

Andrey,

We are in a load balanced environment and a form change was only picked up by 
two of my three servers.

So here we needed to run a arsignal -r servername, so the server could cache 
the form change.

Hope this helps,

Howard


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Monday, December 09, 2013 10:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] [EXTERNAL] Re: Strange behavior of the forms

**
Andrey:

Do you normally have your users clear their local browser caches after you’ve 
flushed the mid-tier cache?  Ideally, to get all of your users in sync with the 
server, you’d want to have all of them clear their browser caches after you 
flush the mid-tier cache (though getting them to do as you’ve asked is another 
problem altogether!)  We have 7.6.04, and we find we get the best results when 
both caches get cleared.

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.govmailto:nkst...@sandia.gov
ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrey Blednykh
Sent: Monday, December 09, 2013 5:37 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: Strange behavior of the forms

**
We have 2 application servers and 2 web servers, all of them work with the same 
database. I want to show you 2 examples of this error/behavior. The same user 
opens the same incident, but on the different web servers:
1. https://dl.dropboxusercontent.com/u/6766330/Case1.png
2. https://dl.dropboxusercontent.com/u/6766330/Case2.png


Понедельник, 9 декабря 2013, 6:12 -06:00 от Brian Goralczyk 
bgoralczyk.w...@gmail.commailto:bgoralczyk.w...@gmail.com:
**
If I am understanding what you are talking about, you might be seeing different 
views of the same form.  That would be the most logical in my mind.

HTH,

Brian Goralczyk

On Mon, Dec 9, 2013 at 5:53 AM, Terje Moglestue 
te...@mogle.comsentmsg?mailto=mailto%3ate...@mogle.com wrote:
**
Andrey,
I have done plenty of work within 7.6.04. With control fields you mean hidden 
fields on forms related to ITSM? I have never seen what you describe. The first 
thing that come to my mind is with larger developer teams could some of the 
other developers have moved a field or two?

~
Terje

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGsentmsg?mailto=mailto%3aarsl...@arslist.org] On 
Behalf Of Andrey Blednykh
Sent: Monday, December 09, 2013 10:13 AM
To: arslist@ARSLIST.ORGsentmsg?mailto=mailto%3aarsl...@arslist.org
Subject: Strange behavior of the forms

**
Hi, everyone,

We have a problem when we work with ITSM (ARSystem 7.6.04). From time to time 
some of controls move from one place to another on the form. which reason 
could be of this behavior? When we try to flush cache and it helps to solve 
problem for one group of movements but it causes another...

Thanks in advance,
Andrey.
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Re: Looking for some compatibility info on BMC ProactiveNet Performance 9.5

[Richter, Howard (CEI - Atlanta)]

Abhijeet,

Thank you. Do you know when the official document will be released on this?

Howard

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gadgil, Abhijeet
Sent: Thursday, November 21, 2013 3:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Looking for some compatibility info on BMC ProactiveNet 
Performance 9.5

**
Following versions of ITSM are supported with BPPM 9.5 for all the below 
mentioned integrations:


1)  7.6.04 SP4

2)  8.0 latest patch

3)  8.1 and 8.1 SP1

Integrations:

a.   Incident- BPPM (IBRSD)

b.  Atrium-BPPM (Service Modelling)

c.   Change - BPPM

Abhijeet
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta)
Sent: 20 November 2013 22:20
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Looking for some compatibility info on BMC ProactiveNet Performance 9.5

**
Good morning, afternoon and evening all,

As BMC releases new version, they seem to delay the release of the 
compatibility of the integrations until the version is released. Which causes 
issues when planning upgrades in the near future.

We are planning on upgrading our BPPM from 9.0 to 9.5 early next year, however, 
I am trying to see if we need to upgrade our 7.6.4 ITSM to 8.x for the BPPM 
integration.

So if anyone has any insight on if BPPM 9.5 integration is compatible with ITSM 
7.6.4, can you please let me know.

Thanks,

Howard

[Description: Description: Description: Cox Enterprises, 
Inc]http://www.coxenterprises.com/
Remedy Administrator
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com

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Looking for some compatibility info on BMC ProactiveNet Performance 9.5

[Richter, Howard (CEI - Atlanta)]

Good morning, afternoon and evening all,

As BMC releases new version, they seem to delay the release of the 
compatibility of the integrations until the version is released. Which causes 
issues when planning upgrades in the near future.

We are planning on upgrading our BPPM from 9.0 to 9.5 early next year, however, 
I am trying to see if we need to upgrade our 7.6.4 ITSM to 8.x for the BPPM 
integration.

So if anyone has any insight on if BPPM 9.5 integration is compatible with ITSM 
7.6.4, can you please let me know.

Thanks,

Howard

[Description: Description: Description: Cox Enterprises, 
Inc]http://www.coxenterprises.com/
Remedy Administrator
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com


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Re: Looking for some compatibility info on BMC ProactiveNet Performance 9.5

[Richter, Howard (CEI - Atlanta)]

Roger,

Thanks.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Wednesday, November 20, 2013 11:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Looking for some compatibility info on BMC ProactiveNet 
Performance 9.5

**
The latest IBRSD integration included the ability to not just create an 
Incident for the failed CI it also allowed the ability to relate the CI by 
using the SIM capability in BPPM. It also allows the ability to use SIM logic 
to create a related Incident that would be for the Service being affected by 
the original failed CI.

The integration was not release specific after the original design for ITSM 
7.6.03/04.
-Original Message-
From: Richter, Howard (CEI - Atlanta) (CEI - Atlanta) 
howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Sent: Wed, Nov 20, 2013 11:50 am
Subject: Looking for some compatibility info on BMC ProactiveNet Performance 9.5
**
Good morning, afternoon and evening all,

As BMC releases new version, they seem to delay the release of the 
compatibility of the integrations until the version is released. Which causes 
issues when planning upgrades in the near future.

We are planning on upgrading our BPPM from 9.0 to 9.5 early next year, however, 
I am trying to see if we need to upgrade our 7.6.4 ITSM to 8.x for the BPPM 
integration.

So if anyone has any insight on if BPPM 9.5 integration is compatible with ITSM 
7.6.4, can you please let me know.

Thanks,

Howard

[Description: Description: Description: Cox Enterprises, 
Inc]http://www.coxenterprises.com/
Remedy Administrator
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com

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8.1 stack installer docs??

[Richter, Howard (CEI - Atlanta)]

Hi all,

I just downloaded the 8.1 stack installer and all of the docs, but cannot find 
the stack installer doc.

What am I missing?

Thanks,

hbr

[Description: Description: Description: Cox Enterprises, 
Inc]http://www.coxenterprises.com/
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745
Cox Innovation Agent (CIA)
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Looking to modify some items on the 7.6.4 home page and looking for info (and happy Halloween, if your into that)

[Richter, Howard (CEI - Atlanta)]

Happy Halloween All,

OK, I know this is a newbie question, but I was playing around with the 7.6.4 
home page (or landing page) and wanted to modify the Backlog of Incidents - 
Real Time to add in filtering in the groups that a user is member of.

What I know so far is that its using flashboards, the Flashboard and variable 
is HPD:INC:KPI_Backlog. I am just missing what is calling the filtering. In the 
OOB one by company.

Since I have not done some real coding for a few years, I was looking for a 
start place on this play project.

As always thanks,

hbr

[Description: Description: Description: Cox Enterprises, 
Inc]http://www.coxenterprises.com/
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745


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Re: Looking to modify some items on the 7.6.4 home page and looking for info (and happy Halloween, if your into that)

[Richter, Howard (CEI - Atlanta)]

Jason,

Thanks, HPD:HCB:WinLoad_100_RefreshKPIwithCompany was the one I needed to find.

Just getting old and rusty.

Howard

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason
Sent: Thursday, October 31, 2013 9:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Looking to modify some items on the 7.6.4 home page and 
looking for info (and happy Halloween, if your into that)

**
Howard,
All of those panels are just basic Remedy forms, most with flashboards or 
tables on them. Under quick links, select Home Page Descriptor Configuration 
and search for the panel. Copy the form name from the Form* field and then open 
Developer Studio.

Expand your server on the left, right-click Working Lists, and select New View 
By Form List
Give it a name, click add, and paste the form name in the name box.
Select the form, click ok, and click Ok to save the working list
A panel will open that lists the form, menu's, and workflow related to it.  
(Most of these panels don't have a lot of code.)

If you click the little blue starlike square in the upper right of the panel, 
you can view the objects by type. This is helpful for viewing all the active 
links by execute on action or sort order.

In this case, it sounds like you're looking for active link 
HPD:HCB:WinLoad_100_RefreshKPIwithCompany which calls active link guide 
HPD:HCB:RefreshBacklogKPI that runs the following active links to generate a 
dynamic flashboard qualification.
HPD:HCB:Company_100_RefreshKPI_SetMeter
HPD:HCB:Company_110_RefreshKPI_SetMeterGlobal
HPD:HCB:Company_120_RefreshKPI_Backlog

Thank you
Jason L Bess, MCSE/RSP/ITILv3
BMC Remedy ITSM Consultant
From: Richter, Howard (CEI - Atlanta) 
howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Sent: Thursday, October 31, 2013 8:54 AM
Subject: Looking to modify some items on the 7.6.4 home page and looking for 
info (and happy Halloween, if your into that)

**
Happy Halloween All,

OK, I know this is a newbie question, but I was playing around with the 7.6.4 
home page (or landing page) and wanted to modify the “Backlog of Incidents – 
Real Time” to add in filtering in the groups that a user is member of.

What I know so far is that its using flashboards, the Flashboard and variable 
is HPD:INC:KPI_Backlog. I am just missing what is calling the filtering. In the 
OOB one by company.

Since I have not done some real coding for a few years, I was looking for a 
start place on this play project.

As always thanks,

hbr

[Description: Description: Description: Cox Enterprises, 
Inc]http://www.coxenterprises.com/
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745

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Re: PNET upgrade from 8.5 to 9.0 and ITSM 7.6.4 (any experience)?

[Richter, Howard (CEI - Atlanta)]

Jason,

Thanks we are also having issue getting any info on what is touched.

Howard

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, October 24, 2013 12:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] PNET upgrade from 8.5 to 9.0 and ITSM 7.6.4 (any 
experience)?

**
I have not been involved in this upgrade however we did a POC of 9.0.  We 
already had PNET 8.3 that wasn't liked and was not integrated with Remedy.  For 
the POC a new 9.0 BPPM system (I think it was actually BPPM which included 
PNET) was built and we integrated it into a test instance of our pre-production 
ITSM 7.6.04 system.  BMC was able to provide very little documentation/details 
regarding what was needed on the Remedy side or what would be touched by 
running the IBRSD installer.  Here is a quote when I asked for documentation 
regarding the CMDB extensions:

For detailed information on what the CMDB extensions actually do, the 
suggestion I got was to  check the def files that are used by the CMDB 
extensions installation. The def files shows in detail what is happening
I called BS on that answer but since it was test I just ran it because I would 
have been the hold up on the POC at that point.

Jason

On Thu, Oct 24, 2013 at 7:46 AM, Richter, Howard (CEI - Atlanta) 
howard.rich...@coxinc.commailto:howard.rich...@coxinc.com wrote:
**
All,

I hope your Thursday is going well.

We are working with BMC on upgrading PNET from 8.5 to 9.0 and currently have 
the PNET (8.5) two way integrated with our 7.6.4 system.

During this process, we were first told that no change was needed on the Remedy 
side of things and now we are told that the plugins as well as some extensions 
(not sure of what these extensions are.)

So my question is has anyone had any experience with this upgrade?

[Description: Description: Description: Cox Enterprises, 
Inc]http://www.coxenterprises.com/
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
Office = 678.645.4633tel:678.645.4633, Cell = 404.226.2745tel:404.226.2745
Cox Innovation Agent (CIA)
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PNET upgrade from 8.5 to 9.0 and ITSM 7.6.4 (any experience)?

[Richter, Howard (CEI - Atlanta)]

All,

I hope your Thursday is going well.

We are working with BMC on upgrading PNET from 8.5 to 9.0 and currently have 
the PNET (8.5) two way integrated with our 7.6.4 system.

During this process, we were first told that no change was needed on the Remedy 
side of things and now we are told that the plugins as well as some extensions 
(not sure of what these extensions are.)

So my question is has anyone had any experience with this upgrade?

[Description: Description: Description: Cox Enterprises, 
Inc]http://www.coxenterprises.com/
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745
Cox Innovation Agent (CIA)
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Re: This should start a discussion, BMC eliminates multiple positions

[Richter, Howard (CEI - Atlanta)]

Rick,

I agree with LJ, that is very low.  Something is not right on this.

hbr

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, October 24, 2013 9:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] This should start a discussion, BMC eliminates multiple 
positions

**
that is extremely lowdouble that would be pushing the low end of the 
spectrum I think...

On Thu, Oct 24, 2013 at 7:38 AM, Rick Westbrock 
r...@westbrock.netmailto:r...@westbrock.net wrote:
I have been looking for almost a month now and have seen a couple of
lowball offers myself. One recruiter came to me with a virtual/remote
DoD job that required Remedy Administration of ITSM 7.x and CMDB 7.x
(minimum 3 years) and Secret clearance and said that the rate was
$26-27/hour on W2 with benefits. When I pushed back on the salary he
would only go as high as $28 saying that the government is on a very
tight budget so I declined to pursue that one further. For the amount
of experience and the various skills required (including Sharepoint)
that sure seemed awfully low to me.

-Rick

On Thu, Oct 24, 2013 at 6:15 AM, Richter, Howard (CEI - Atlanta)
howard.rich...@coxinc.commailto:howard.rich...@coxinc.com wrote:
 **

 I also agree with some of the vendors skimming off a large amount off the
 top. The couple of times I looked for independent work (and this was 06/07
 time period) I had one case where I got an offer of $60 to $70 inclusive
 from a vendor, and then I found out that the end customer was paying $150.
 How I found out, was the end customer contacted me directly when they fired
 the vendor (who could not get anyone that could pass the customers interview
 process)



 Also there are a number of head hunters that mine for jobs, then look for
 consultants and then approach the end customer.



 Bottom line, the end customers in most cases are will to pay for the right
 talent to get the job done, it the middle man that causes the issues.



 Good luck,



 hbr







 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of 
 Pierson, Shawn
 Sent: Thursday, October 24, 2013 8:03 AM


 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
 Subject: Re: [arslist] This should start a discussion, BMC eliminates
 multiple positions



 **

 I won't go into detail from my corporate email but the state of consulting
 in I.T. in general is pretty bad.  Remedy was immune to it for a while
 because it was a niche, but things have definitely caught up in terms of
 both low paid consultants on high dollar contracts, and people new to Remedy
 faking it as an experienced contractor.



 Thanks,



 Shawn Pierson

 Remedy Developer | Energy Transfer



 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Ars 
 Lister
 Sent: Wednesday, October 23, 2013 6:59 PM
 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
 Subject: Re: This should start a discussion, BMC eliminates multiple
 positions



 **

 Just going by experience...

 There are a lot of vendors that are trying to capitalize on the rates of
 Remedy gurus.  They tell the clients they can't find anyone but there's no
 transparency between what the clients are willing to pay and what the
 vendors are offering.  So for a rough example, if the client authorizes $150
 per hour but the vendor(s) (a lot of multi-tiers out there) says they can
 only afford to pay $65 all-inclusive-- the vendors are making more money
 than the people actually doing all of the work.  I've been under the hood.
 Have seen numbers at multiple client sites.  I've always held out and had
 them come back for my value.  The money is almost always there.  Companies
 and the government do pay.  The vendors are the problem.  They are trying to
 change the market and the value of the talent.  People who accept their
 low-balling help them.  And people who aren't worth the positions that
 accept them hurt the market because they make the clients feel like Remedy
 is a bad product because as pretenders, they not only don't know what the
 heck they are doing, they mess people's entire environments up and project
 that things can't be done in Remedy that can just because they don't know
 how to do that.  I've spent so much time cleaning up environments before I
 can start on the real project, it's not even funny.  And it's really sad
 that folks are getting away with it.  But it is rampant from what I can
 tell, and if you don't demand your worth (respectfully of course), you won't
 get it.



 On Wednesday, October 23, 2013 11:03 AM, Richter, Howard (CEI - Atlanta)
 howard.rich...@coxinc.commailto:howard.rich...@coxinc.com wrote:

 **

 Dave,



 I will tell you that our move is to mobilize our 7.6.4 and not upgrade next
 year, with an eye on upgrading in 15. Also from some of my conversations at
 RUG, a few companies are doing

Re: Training for new admin/developer

[Richter, Howard (CEI - Atlanta)]

Too bad that you cant get a demo environment, since after any training you need 
play.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Thursday, October 24, 2013 2:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Training for new admin/developer

**
Some classes are now offered on-line. You attend at your location and will have 
a link to a preconfigured server. This reduces the travel expense.
-Original Message-
From: Upendra Vadaga vadagaupen...@gmail.commailto:vadagaupen...@gmail.com
To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Sent: Thu, Oct 24, 2013 2:00 pm
Subject: Re: Training for new admin/developer
**
Hi Paul,
It is recommended to go through BMC course-ware.
Training partner (vendor)http://www.inputzero.com can help you in selecting 
and following the best learning path along with few other value adds to those 
which are available on web.
Regards,
Upendra.

On Thu, Oct 24, 2013 at 10:22 PM, Carl Wilson 
carlbwil...@gmail.commailto:carlbwil...@gmail.com wrote:
**
Hi,
The quality of the courses and materials is getting better, BMC use both 
internal and external (contractors - I am one) instructors for training - here 
you can get real people with real world experience teaching these courses.  
With the new online ILT based courses (via WebEx), you can now do these in the 
comfort of your own home or a traditional classroom based course although these 
are now becoming less common.

If you go through a Partner, unless they are BMC fully compliant, you may end 
up using custom (not BMC) material in the course.  Full BMC courses come with 
the associated manuals (either hardcopy or electronic), so you may want to 
check before committing to these courses.



Kind Regards,

Carl Wilson

http://www.missingpiecessoftware.com/

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Joanne 
Janssen
Sent: 24 October 2013 17:37

To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Training for new admin/developer

**
I took the BMC Administrator courses when I came back to Remedy 2 years ago.  
They were good.  I took them through BMC.
Joanne

On Wed, Oct 23, 2013 at 2:13 PM, Hodgdon, Paul 
paul.hodg...@unh.edumailto:paul.hodg...@unh.edu wrote:
**
Anyone have any recommendations on some online training for a new 
admin/developer?  Do you recommend BMC classes or through another vendor?

IT Accounts  ITSM Applications Manager
University of New Hampshire
Client Services
Primary: (603) 862-2377
Alternate: (603) 862-4242
paul.hodg...@unh.edumailto:paul.hodg...@unh.edu
http://accounts.unh.eduhttp://accounts.unh.edu/

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Re: This should start a discussion, BMC eliminates multiple positions

[Richter, Howard (CEI - Atlanta)]

Dave,

I will tell you that our move is to mobilize our 7.6.4 and not upgrade next 
year, with an eye on upgrading in 15. Also from some of my conversations at 
RUG, a few companies are doing the same.

Maybe you can look into companies that do that type of work.

Howard

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of tboot...@objectpath.com
Sent: Wednesday, October 23, 2013 9:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] This should start a discussion, BMC eliminates multiple 
positions

**
David:

I don't think that this is a question of 8.X vs. 7.x, but a question of the 
marketplace in general.
I've been in the Remedy consulting business for 17+ years and the times we live 
in now are unprecedented in terms of job availability/rates/skill requirements. 
 I've seen a lot of people enter into the BMC/Remedy consulting/contracting 
business over the past 5 years, some by choice and others by fate (ie. IT 
downsizing).  This includes both experienced and non-experienced IT resources.  
 There are a lot more people looking for work in this space,  and the laws of 
Economics 101 Supply  Demand mean that rates are being pushed down (whether 
rightly so or not is left to debate, especially with the wide range in resource 
skillset in this space) .  Combine this with the fact that employers/customers 
are demanding more from the Remedy guy than just knowledge of Remedy/ITSM, 
and it leaves us in the situation that we are currently facing.

David, you've been doing this for 15 years so you've been around the block a 
few times.  :-) .  All I can suggest is that you try to differentiate your 
skillset from the next guy when it comes to your resume  interview.  Items 
like:

- Why should they hire you vs. the next resource?
- What skills do you bring that are unique and can help the customer?

These skills need to be highlighted in both your communication with the 
customer and on the FRONT PAGE of your resume.If you've already done this, 
then you are on the right track and will find the next challenge in due time.  
Email me offline if you'd like to discuss further.   We 15+ year people need to 
support each other.. LoL...

HTH.

Terry

on Oct 23, 2013, David Charters 
da...@charterstechnologies.commailto:da...@charterstechnologies.com wrote:
**
For upgrades I am referring to companies on a version less than 7.6.4


Sincerly,

David Charters
Charters Technologies
317-331-8985



 Original message 
From: Pierson, Shawn 
shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com
Date: 10/23/2013 8:10 AM (GMT-05:00)
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: This should start a discussion, BMC eliminates multiple positions


I can't speak for everyone, but is 8.1 really that different in the eyes of 
most people?  We're on 7.6.4 and upgrading, and for the most part I don't see 8 
being a major change.  It's not as shocking as 6.x to 7.x, for example.

I haven't looked, but it's a time of the year when there aren't a lot of new 
positions being opened up and new projects are generally not started.  I don't 
want to start a political discussion, but Remedy is big in the government space 
so recent events (of the past few years) have undoubtedly had an impact on 
spending on I.T. work there.  Management running I.T. shops are also probably 
leery because of BMC's recent change in status from public to private and are 
taking a wait and see approach.  Then there are other factors, such as the buzz 
surrounding ServiceNow, which may not be the market leader right now, but they 
are improving.  For that last one, I would hope BMC takes steps to make sure 
they don't end up like Apple in the long run.  Sure, Apple made a lot of money, 
but now they're in decline in stock price and are no longer the leader in 
smartphone or tablet sales and seem to have no direction.  Hopefully BMC has 
some new stuff that will shake things up in the next year.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Charters
Sent: Wednesday, October 23, 2013 6:56 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: This should start a discussion, BMC eliminates multiple positions

Ya, but even without customizations there should still be upgrade projects and 
if a company is 7.6.4 and wants to go = 7.6.4 they would need some help. I 
wonder if there is some fear behind going to 8.x since it is so different and 
as such everyone is sitting where they are?

Sincerely,

David Charters
Charters Technologies
317-331-8985

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Tuesday, October 22, 2013 3:51 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: This should start a discussion, BMC 

Re: Training for new admin/developer

[Richter, Howard (CEI - Atlanta)]

The old (and I do mean old) Arserver admin 1 and then admin 2 classes were a 
good start. But unsure what the BMC equivalents would be.

Also getting a demo/sandbox system helps as well.

hbr

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Wednesday, October 23, 2013 2:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Training for new admin/developer

**
I have never seen any on line training that will get you up to speed for 
development. The BMC classes are also offered by some of the partners.
-Original Message-
From: Hodgdon, Paul paul.hodg...@unh.edumailto:paul.hodg...@unh.edu
To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Sent: Wed, Oct 23, 2013 2:13 pm
Subject: Training for new admin/developer
**
Anyone have any recommendations on some online training for a new 
admin/developer?  Do you recommend BMC classes or through another vendor?

[Description: Description: Description: cid:image001.png@01CB1CFE.724B27B0]
IT Accounts  ITSM Applications Manager
University of New Hampshire
Client Services
Primary: (603) 862-2377
Alternate: (603) 862-4242
paul.hodg...@unh.edumailto:paul.hodg...@unh.edu
http://accounts.unh.eduhttp://accounts.unh.edu/

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test. I have not seen anything from the list all day.

[Richter, Howard (CEI - Atlanta)]

[Description: Description: Description: Cox Enterprises, 
Inc]http://www.coxenterprises.com/
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745
Cox Innovation Agent (CIA)
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Re: This should start a discussion, BMC eliminates multiple postions

[Richter, Howard (CEI - Atlanta)]

Roger,

I think its just timing, with the end of the year. A few years ago I was 
reduced at the end of October and got very few responses.

Then December hit, and got swamped.

Good luck old friend,

Howard

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Tuesday, October 22, 2013 1:23 PM
To: arslist@ARSLIST.ORG
Subject: [arslist] This should start a discussion, BMC eliminates multiple 
postions

**
I was one of the Remedy Consultants that was separated from BMC on October 4th. 
I have gotten only one response to submitting 10-15 resumes to partners and job 
listings.

It appears to be very quiet in Remedy World.

Any comments?

Roger Justice, former Remedy and BMC employee.
_ARSlist: Where the Answers Are and have been for 20 years_

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Re: [EXTERNAL] Re: test. I have not seen anything from the list all day.

[Richter, Howard (CEI - Atlanta)]

Just wonder if my test, kicked things off.

hbr

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Tuesday, October 22, 2013 1:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] [EXTERNAL] Re: test. I have not seen anything from the 
list all day.

**
Just an ebb to balance the flow, Howard.  :)

To everything there is a season and a time for every purpose under heaven...a 
time to speak and a time to remain silent...

LJ, I show 6 threads today, just as you do.  Well, OK, 7 with the new one that 
just got started.  ;)

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.govmailto:nkst...@sandia.gov
ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Tuesday, October 22, 2013 11:16 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: test. I have not seen anything from the list all day.

**
I've seen a total of 6 threads all day, including this one.

On Tue, Oct 22, 2013 at 11:13 AM, Richter, Howard (CEI - Atlanta) 
howard.rich...@coxinc.commailto:howard.rich...@coxinc.com wrote:
**


Howard Richter, Remedy Administratorhttp://www.coxenterprises.com/
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524  
http://www.coxenterprises.com/
Email = howard.rich...@coxinc.comhttp://www.coxenterprises.com/
Office = 678.645.4633, Cell = 404.226.2745http://www.coxenterprises.com/
Cox Innovation Agent (CIA)http://www.coxenterprises.com/
http://www.coxenterprises.com/
Submit your idea today for a chance to earn a badge and be entered into a 
monthly drawing for a $10 gift card.
Submit your idea: http://innovation.coxenterprises.com/ideas
View your badges: 
http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspxhttp://www.coxenterprises.com/
 http://www.coxenterprises.com/

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Another strange mid-tier cache issue

[Richter, Howard (CEI - Atlanta)]

Morning, afternoon and evening all,

Last night we modified the Change console (to display a couple of more fields 
on the table) on our 7.6.4 system.

On two of our three mid-tiers (after flushing cache) the changes show up, on 
the third one not so much.

We have also stopped tomcat, cleared out the physical cache, restarted tomcat 
and then cleared cache again, with no luck.

Also we did try different browsers, users and clearing local cache.

All three mid-tiers, are on the same versions of everything.

Any Ideas?

hbr

[Description: Description: Description: Cox Enterprises, 
Inc]http://www.coxenterprises.com/
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745
Cox Innovation Agent (CIA)
[Description: Description: 
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 Description: 
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Re: Another strange mid-tier cache issue

[Richter, Howard (CEI - Atlanta)]

Morning LJ,

Nope, its out of the load balancer for now (so my users are not affected).

Howard


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, October 17, 2013 8:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Another strange mid-tier cache issue

**
is there any chance that your load balancer is doing any caching?

On Thu, Oct 17, 2013 at 6:29 AM, Richter, Howard (CEI - Atlanta) 
howard.rich...@coxinc.commailto:howard.rich...@coxinc.com wrote:
**
Morning, afternoon and evening all,

Last night we modified the Change console (to display a couple of more fields 
on the table) on our 7.6.4 system.

On two of our three mid-tiers (after flushing cache) the changes show up, on 
the third one not so much.

We have also stopped tomcat, cleared out the physical cache, restarted tomcat 
and then cleared cache again, with no luck.

Also we did try different browsers, users and clearing local cache.

All three mid-tiers, are on the same versions of everything.

Any Ideas?

hbr

http://www.coxenterprises.com/
Howard Richter, Remedy Administratorhttp://www.coxenterprises.com/
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524  
http://www.coxenterprises.com/
Email = howard.rich...@coxinc.comhttp://www.coxenterprises.com/
Office = 678.645.4633, Cell = 404.226.2745http://www.coxenterprises.com/
Cox Innovation Agent (CIA)http://www.coxenterprises.com/
http://www.coxenterprises.com/
Submit your idea today for a chance to earn a badge and be entered into a 
monthly drawing for a $10 gift card.
Submit your idea: http://innovation.coxenterprises.com/ideas
View your badges: 
http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx

_ARSlist: Where the Answers Are and have been for 20 years_ 
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 http://www.coxenterprises.com/
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Re: Another strange mid-tier cache issue

[Richter, Howard (CEI - Atlanta)]

LJ,

Its an idea worth looking into.

Thanks.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, October 17, 2013 8:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Another strange mid-tier cache issue

**
if you have cleared the cache, and then the cache is rebuilding, but not having 
the changes in question, then the source that the mid-tier is using doesn't 
have the changes eitherI assume there are multiple Remedy serversand 
Mid-Tier is pointing to the LB name for them...so there is no real way to tell 
which Remedy server Mid-Tier is getting its cache frombut it sounds like a 
suspect AR Serverbut that's just a guess.

On Thu, Oct 17, 2013 at 6:36 AM, Richter, Howard (CEI - Atlanta) 
howard.rich...@coxinc.commailto:howard.rich...@coxinc.com wrote:
**
Morning LJ,

Nope, its out of the load balancer for now (so my users are not affected).

Howard


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of LJ 
LongWing
Sent: Thursday, October 17, 2013 8:31 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: [arslist] Another strange mid-tier cache issue

**
is there any chance that your load balancer is doing any caching?

On Thu, Oct 17, 2013 at 6:29 AM, Richter, Howard (CEI - Atlanta) 
howard.rich...@coxinc.commailto:howard.rich...@coxinc.com wrote:
**
Morning, afternoon and evening all,

Last night we modified the Change console (to display a couple of more fields 
on the table) on our 7.6.4 system.

On two of our three mid-tiers (after flushing cache) the changes show up, on 
the third one not so much.

We have also stopped tomcat, cleared out the physical cache, restarted tomcat 
and then cleared cache again, with no luck.

Also we did try different browsers, users and clearing local cache.

All three mid-tiers, are on the same versions of everything.

Any Ideas?

hbr

Howard Richter, Remedy Administratorhttp://www.coxenterprises.com/
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524  
http://www.coxenterprises.com/
Email = howard.rich...@coxinc.comhttp://www.coxenterprises.com/
Office = 678.645.4633, Cell = 404.226.2745http://www.coxenterprises.com/
Cox Innovation Agent (CIA)http://www.coxenterprises.com/
Submit your idea today for a chance to earn a badge and be entered into a 
monthly drawing for a $10 gift card.

Submit your idea: http://innovation.coxenterprises.com/ideas
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 http://www.coxenterprises.com/
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Re: Another strange mid-tier cache issue (resolved)

[Richter, Howard (CEI - Atlanta)]

All,

Our team came up with the same conclusion that LJ did.

So here is what they did to fix it.


1.  Confirm that the changes did not get to the arserver that the  midtier is 
talking to:

Logged directly to server with user tool Opened console via object list Did not 
see change Confirms that changes did not get to server Ran arsignal -r 
servername



Wait



2.  Login via user again and confirm changes are there Once confirmed, go to 
affected midtier and do hard delete of midtier cache


3.  Confirm changes appear on the affected midtier

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, October 17, 2013 8:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Another strange mid-tier cache issue

**
if you have cleared the cache, and then the cache is rebuilding, but not having 
the changes in question, then the source that the mid-tier is using doesn't 
have the changes eitherI assume there are multiple Remedy serversand 
Mid-Tier is pointing to the LB name for them...so there is no real way to tell 
which Remedy server Mid-Tier is getting its cache frombut it sounds like a 
suspect AR Serverbut that's just a guess.

On Thu, Oct 17, 2013 at 6:36 AM, Richter, Howard (CEI - Atlanta) 
howard.rich...@coxinc.commailto:howard.rich...@coxinc.com wrote:
**
Morning LJ,

Nope, its out of the load balancer for now (so my users are not affected).

Howard


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of LJ 
LongWing
Sent: Thursday, October 17, 2013 8:31 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: [arslist] Another strange mid-tier cache issue

**
is there any chance that your load balancer is doing any caching?

On Thu, Oct 17, 2013 at 6:29 AM, Richter, Howard (CEI - Atlanta) 
howard.rich...@coxinc.commailto:howard.rich...@coxinc.com wrote:
**
Morning, afternoon and evening all,

Last night we modified the Change console (to display a couple of more fields 
on the table) on our 7.6.4 system.

On two of our three mid-tiers (after flushing cache) the changes show up, on 
the third one not so much.

We have also stopped tomcat, cleared out the physical cache, restarted tomcat 
and then cleared cache again, with no luck.

Also we did try different browsers, users and clearing local cache.

All three mid-tiers, are on the same versions of everything.

Any Ideas?

hbr

Howard Richter, Remedy Administratorhttp://www.coxenterprises.com/
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524  
http://www.coxenterprises.com/
Email = howard.rich...@coxinc.comhttp://www.coxenterprises.com/
Office = 678.645.4633, Cell = 404.226.2745http://www.coxenterprises.com/
Cox Innovation Agent (CIA)http://www.coxenterprises.com/
Submit your idea today for a chance to earn a badge and be entered into a 
monthly drawing for a $10 gift card.

Submit your idea: http://innovation.coxenterprises.com/ideas
View your badges: 
http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx

_ARSlist: Where the Answers Are and have been for 20 years_ 
http://www.coxenterprises.com/
 http://www.coxenterprises.com/
_ARSlist: Where the Answers Are and have been for 20 years_ 
http://www.coxenterprises.com/
_ARSlist: Where the Answers Are and have been for 20 years_

_ARSlist: Where the Answers Are and have been for 20 years_

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Re: Upgrade Advice - Remedy 7.5 P003 + ITSM 7.6 Upgrade to 8

[Richter, Howard (CEI - Atlanta)]

A clean install and then moving over of your customizations and data, will also 
force you to review what needs to be moved over.

As far as whiskey, my father has some 30 year old Balvenie (he picked up a case 
when my first son was born) and when we are together we have some. That is the 
best I have ever tasted. The 12 and 21 year old is very good as well.

hbr

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shaw, Geri
Sent: Tuesday, October 15, 2013 8:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Upgrade Advice - Remedy 7.5 P003 + ITSM 7.6 Upgrade to 8

**
We are just wrapping up our upgrade project.  We decided to go with a clean 
install and re-do our customizations.  Though we kept our current data; and I 
have to admit, the data migration was a little tricky.

We recommend  Dickles...

Geri Shaw

Remedy Project Coordinator
Enterprise Products
713-381-5496
gs...@eprod.commailto:gs...@eprod.com

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Boyd, Rebecca
Sent: Tuesday, October 15, 2013 7:18 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Upgrade Advice - Remedy 7.5 P003 + ITSM 7.6 Upgrade to 8

**
We are 7.5 ITSM shop going to 8.1. Based on research  advice, we decided to go 
with a clean install  re-do our customizations. It's a good opportunity to 
review those customizations  challenge yourself  your organization on the 
why, what  how of all that tinkering.
Try the Bird Dog Whiskey. I prefer the Blackberry but my men folk like the 
peach.
Rebecca


On Tue, Oct 15, 2013 at 7:59 AM, BradRemedy 
bradrem...@gmail.commailto:bradrem...@gmail.com wrote:
**
Hi

We are busy planning our upgrade of our live environment which is the following:


  *   ARS Remedy 7.5 Patch003
  *   CMDB 7.6 P001
  *   ITSM 7.6
  *   SRM 7.6 P001

We are wanting to upgrade to version 8 (latest patch). Going through some 
previous threads on the arslist, it appears that I will need to do a few 
upgrades to the versions between 7.5 and 8 before I can actually upgrade to 8.

We have customized our ITSM application a bit and we were hoping to convert our 
customizations into overlays during the upgrade process. However, it appears 
from some of the reading that it may be quicker and safer to do a clean ITSM 8 
install and re-do the customizations in version 8.

Has anyone done this before? Is there any advice anyone can offer on the best 
way to approach this or failing that - can anyone recommend a good bottle of 
whiskey for when I start this project?

Thanks in advance

Cheers
Brad
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--
Rebecca Boyd
Application Administrator
Wake Forest University
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