Re: arserver.exe is consuming 100% cpu - possible DB corruption? (Long Post)

[dcharters]

Do you have AIE and/or Recon jobs running at all? Are those engines even 
installed anywhere?
I have also seen this with special characters being passed in Diary fields. 
That was a few versions back but something to look at.


On Tue, 28 Jun 2011 08:30:24 -0400, Reiser, John J wrote
> Mark,
>  I've been working with BMC Support since last week. They have had 
> me send many log files trying to capture an event but nothing has 
> shown up yet. I'll check into Spotlight.
> 
> Theo,
>  Already disabled escalations, alerts etc. I even disabled every 
> filter with a notify action because that was the first bit of 
> workflow that would send arserver.exe running away. The system still 
> overloads.
> 
> Joe,
>  I'll ask the VM admins to check the NIC settings. Since the SQL 
> Server is remote and on a huge SAN that side should be ok. The DBA 
> said he saw no unusual traffic to the ARSystem db.
> 
> Rick,
> There ARE FOUR Lights. Sorry can you tell I'm losing it.
> The VM has 2 CPUs configured.
> VMware Tools says version 8.3.7 build 341836.
> 
> LJ,
> I've been capturing Filter, thread, API, SQL logs and sent them to 
> BMC Support. They see no long queries or transactions that could be 
> causing the high cpu usage. I did combine sql and api. I'll add the 
> filter logs and see what kind of timing I get between the three.
> 
> Thanks for the feedback.
> If BMC can't solve it today I think I'm going to use Misi's rrrChive 
> and export and reload the user data after we rollback the meta(?)
>  data from before the problem started.
> 
> --- 
> John J. Reiser 
> Remedy Developer/Administrator 
> Senior Software Development Analyst 
> Lockheed Martin - MS2 
> The star that burns twice as bright burns half as long. 
> Pay close attention and be illuminated by its brilliance. -
>  paraphrased by me
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Walters, Mark Sent: 
> Tuesday, June 28, 2011 4:59 AM To: arslist@ARSLIST.ORG Subject: 
> EXTERNAL: Re: arserver.exe is consuming 100% cpu - possible DB 
> corruption? (Long Post)
> 
> Grab a copy of Spotlight on  Windows from www.quest.com and you can 
> use it to view the various threads within the arserverd.exe and work 
> out which one is causing the high CPU load. Once you have this you 
> can reference the thread/sql/api/filter logs to see what activity it 
> is.
> 
> Mark
> 
> I work for BMC, I don't speak for them.
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: 27 
> June 2011 22:27 To: arslist@ARSLIST.ORG Subject: arserver.exe is 
> consuming 100% cpu - possible DB corruption? (Long Post)
> 
> Hello Listers,
> ARS 7.6.03
> MS 2003 Enterprise
> MS SQL 2005 (remote)
> Total home grown system. No OOTB modules.
> 
> I have a real stumper here. It even has BMC scratching their heads.
> I have a production system that is experiencing cpu overload that 
> runs up to 99 in the processes and sits there. The ARSystem server 
> is virtual machine. We thought maybe it was a MS "Patch Tuesday" 
> issue and we removed the 10 recent MS patches one at a time and 
> restarted the machine each time. The problem still exists after the 
> arserver service starts. Sometime immediately and sometimes it will 
> sit for 1- 20 minutes before it starts to hog the CPUs. To eliminate 
> any other OS and file system issues we grabbed a two week old backup 
> image of the server and restored it. The system came back ok for a 
> short while and then started to lock up the CPU again. Working with 
> BMC I set the logs on and restarted. We saw the system jump to 100% 
> within a minute and captured a 10MB arsql.log file. It can force the 
> overload at anytime by firing filter workflow with a notification 
> action in it. I disabled this one filter but the system still loaded 
> up. I added a Filter that ran a 0 and the only action was Goto 1000 
> to jump all Filter actions that fired on the change of the Status 
> field in question. Still no joy. I've disabled every piece of Notify 
> workflow. That worked the best and kept the system alive for longer 
> stretches but we can't run a system that way.
> 
> I've come to the realization that there may be corrupted information 
> in the DB object tables and I wanted to get some feedback. Using 
> rrrChive I can pull a copy of every form's data since, say, two 
> weeks ago. Then have the DBA restore the entire system from that 
> date. After the restore I would use rrrChive to reload the two 
> weeks' data (Modified date' > "06/11/2011") and hope for the best.
> 
> Any workflow that was changed in the last two weeks is negligible 
> and could be recreated/updated as needed.
> 
> Do you think this is a viable solution?
> When I asked the BMC tech if I could dump the T,H & B tables ; 
> restore the db and reload the T, H & B tables he reminded me that 
> the arschem

Creating Request From Request Console Causing Server Crash

[dcharters]

All,

I have a 7.5.1 patch 2 server running ITSM 7.5.1 patch 2. Every other time I 
create a Request from the Requester Console (SRM NOT Installed) my services 
crash and I loose my plug-in server. I restart the services but the plug-in 
server is still down.
The fix is to comment out the plug-in lines in the conf file start the 
services, delete the error event in CAI Events, then un comment out the plug-
in lines and restart the services.

Has anyone seen this before or have any idea why this might happen?

App Server: Solaris 10
Database: Oracle 10G
Database separate from App server

Regards,

David Charters
Charters Software LLC
317-331-8985

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Re: Atrium 7.6 Promote Sandbox Changes after server restart.

[dcharters]

Why not use the Atrium console?


On Tue, 1 Dec 2009 09:55:39 -0700, DCI Remedy wrote
> I didn't see Paul's response till now.  There aren't any records in
> Application Pending with a Pending status.  All AIE jobs are 
> inactive.  All Recon jobs are inactive.  Nothing is set to 
> Continuous.  Mind you, I'm looking at everything through the backend 
> forms and not through Atrium console.  hm
> 
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell
> Sent: Tuesday, December 01, 2009 9:38 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart.
> 
> **
> 
> Have you looked at Peter's suggestion about Pending processes?
> 
> Failing that,  is the job been mistakenly changes to continuous?
> 
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy
> Sent: 01 December 2009 4:35 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart.
> 
> **
> 
> I disabled those filters but the arrecond process is still running 
> and trying to promote my personal sandbox changes.  I've gone so far 
> as purging all records that were in my sandbax (BMC.AE.SB..1)
> .
> 
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell
> Sent: Monday, November 30, 2009 3:06 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart.
> 
> **
> 
> ASI:SHR:SandboxCallReconEngine_999
> 
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy
> Sent: 30 November 2009 8:56 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart.
> 
> ** You wouldn't happen to know which filter?
> 
> On Mon, Nov 30, 2009 at 12:07 PM, Matt Worsdell  wrote:
> 
> **
> 
> If you are running Sandbox, and have made changes to a CI which then 
> appears in the Sandbox, there is an OOTB filter which triggers the 
> Sandbox Recon job.
> 
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy
> Sent: 30 November 2009 6:18 PM
> To: arslist@ARSLIST.ORG
> Subject: Atrium 7.6 Promote Sandbox Changes after server restart.
> 
> **
> 
> Hi List
> 
> Just a quick question.  Does anyone know why after a server restart, 
> Atrium trys to promote Sandbox changes even though I didn't initiate 
> it.  Is there a way to cancel this process?
> 
> Thanks
> 
> Edward
> 
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Re: Data Management Tool for ITSM 7.6

[dcharters]

Brian,

Are saying that when using ITSM 7.6 you should not use the Dataloader tool 
in the ARS installer?

On Mon, 30 Nov 2009 21:51:13 +, brian.bishop wrote
> When you unzip ITSM 7.6 you will find a data management install. If 
> you run the install it will create a directory structure which 
> includes the 7.6 spreadsheets. You will find empty spreadsheets and 
> also sample ones loaded with sample data. It is exactly the same as 
> 7.5 but has a 7.6 directory as well.
> 
> Brian
> 
> --Original Message--
> From: Barbara Siebert
> Sender: Action Request System discussion list(ARSList)
> To: arslist@ARSLIST.ORG
> ReplyTo: arslist@ARSLIST.ORG
> Subject: Data Management Tool for ITSM 7.6
> Sent: Nov 30, 2009 19:04
> 
> Where can I find the spreadsheets for ITSM 7.6 to load the 
> foundation data?  Patch 9005 is for ITSM 7.5 and will not load on a 
> 7.6 system.  It says that you must have patch 3 or greater.  Well, 
> 7.6 doesn't have a patch 3.
> 
> Thanks for your assistance,
> Barb
> 
> Barbara Siebert
> Senior Consultant
> QMX Support Services
> cell phone: 949-637-7522
> 
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> 
> Brian Bishop
> Goldstag Consultants Ltd
> +44(0)7973 746832


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Re: Data Management Tool for ITSM 7.6

[dcharters]

But is it refering to AR System Patch 3 or ITSM patch 3?


On Mon, 30 Nov 2009 13:25:34 -0600, strauss wrote
> It installs as a part of the ARS 7.5 Suite [ARSuiteKitWindows ] or 
> Client [ARSuiteKitClientWindows ] installation now.
> 
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Barbara Siebert Sent: 
> Monday, November 30, 2009 1:13 PM To: arslist@ARSLIST.ORG Subject: 
> Re: Data Management Tool for ITSM 7.6
> 
> **
> Thanks, Rick.  I was going to do that but from other references I've 
> seen it appears that there is a new version of the spreadsheets.
> 
> Barb
> 
> Barbara Siebert
> Senior Consultant
> QMX Support Services
> cell phone: 949-637-7522
> 
> From: Action Request System discussion list(ARSList) 
> [arsl...@arslist.org] On Behalf Of Rick Cook [remedyr...@gmail.com] 
> Sent: Monday, November 30, 2009 2:10 PM To: arslist@ARSLIST.ORG 
> Subject: Re: Data Management Tool for ITSM 7.6 ** Barb, from an 
> architectural level, 7.5 and 7.6 are almost identical, so the 
> processes should work with either one.  Perhaps this is one of those 
> places where we need to tweak the SHARE:Application_Properties 
> values to trick AR System into thinking it has something it doesn't?
> 
> Rick
> On Mon, Nov 30, 2009 at 11:04 AM, Barbara Siebert 
> mailto:bsieb...@qmxs.com>> wrote: Where can I 
> find the spreadsheets for ITSM 7.6 to load the foundation data?  
> Patch 9005 is for ITSM 7.5 and will not load on a 7.6 system.  It 
> says that you must have patch 3 or greater.  Well, 7.6 doesn't have 
> a patch 3.
> 
> Thanks for your assistance,
> Barb
> 
> Barbara Siebert
> Senior Consultant
> QMX Support Services
> cell phone: 949-637-7522
> 
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Re: INCREASED COMPENSATION-Remedy Engineer/Admin for IRAQ

[dcharters]

I would be all over that if it did not require the DOD clearence. A TS 
clearence seems to be hard to come by.


On Wed, 16 Sep 2009 14:39:36 -0500, William Rentfrow wrote
> 6.3? Really?
> 
> I am guessing this is ongoing and not new...?
> 
> Beyond that - I wish you the best filling it.  It's certainly not for
> everyone.
> 
> William Rentfrow
> Principal Consultant, StrataCom Inc.
> wrentf...@stratacominc.com
> Corporate Website, www.stratacominc.com 
>  Blog, www.williamrentfrow.com 
>  715-410-8156 C
> 
> 
> 
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Jeff Glaser
> Sent: Wednesday, September 16, 2009 9:48 AM
> To: arslist@ARSLIST.ORG
> Subject: OT: INCREASED COMPENSATION-Remedy Engineer/Admin for IRAQ
> 
> ** 
> I'm back  again looking for a talented Remedy Engineer for an assigment
> in IRAQ (CAMP VICTORY).  The postion pays approximately $235,000 per
> annum (base rate plus hardship and hazard pay, etc.)  Room and board 
> are provided.
> 
> I also look forward to the interesting dialogue this job announcement
> will create. I must add that the position is restricted to US Citizen
> with active DoD Security Clearance.
> 
> The job description is as follows:
> 
> Enterprise Remedy Engineer  .
> 
> * Designs, plans, implements, and evaluates the implementation of
> AR System 6.3 in conjunction with Network Operating Systems 
> procedures. * Performs Schema upgrades and deployments.  *Provides 
> tactical and strategic input on overall Remedy System planning and 
> related projects.  *  Prepares and conducts briefings, Instructional 
> training, site evaluations, Architectures development for Staff 
> Officers and all Signal units in support of OIF.  *   Responsible for 
> budgeting and License management of the AR System.  * Requires 
> current Microsoft Certified Systems Engineer (MCSE) with emphasis in 
> Server 2003 and SQL experience.  *Prefer a bachelor's degree in 
> area of specialty and 6 years of experience in the field of AR 
> Systems 6.3 Level 2 Admin Training.  *Must have a SECRET security 
clearance.
> 
> Role is to provide an Iraq wide Remedy solution, support and
> implementation following the needs of the customer MNF-I.
> 
> Duties include:
> 
> * Schema upgrades and deployment 
> * Architecture build and implementation of the Remedy Environment 
> * Migration of Remedy Schemas/ ITSM Schema throughout Iraq 
> * Managing Remedy support staff/ Remedy Admins 
> * Weekly briefs to the CG or Action Officer 
> * Brief Iraq Signal commands 
> * Support to all WAN level entities( JNCC/RNOSC/ TCF/Help desk) 
> * Maintenance/backup and upgrades 
> * Remedy support to all levels of IA 
> * Help Desk schema support from COB'S to FOB's 
> * Budget and license management 
> * Development for new features 
> * Enterprise level support
> 
> Requirements:
> 
> * TMS/RMS Experience 
> * AR System 6.3 Level 2 Admin training 
> * Systems background (Windows server 2003/ SQL) 
> * Enterprise support experience 
> * Technical writing/manual documentation 
> * Software Training and Implementation experience 
> * Knowledge of Military business process
> 
> Looking forward to your responses.
> 
> Sincerely,
> 
> Jeffrey Glaser
> 
> VP IT Resource Recruiting
> 
> INVIZCORP Inc.
> 
> 703-729-3382
> 
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Re: THANKS! Anybody running their prod system on VMWARE?

[dcharters]

I have several customers running 7.5 on VMWare in production.


On Tue, 25 Aug 2009 11:22:59 -0700, Covert, Jack wrote
> Thanks everybody, I feel more comfortable now...
> 
> Jack Covert
> 
> Corporate IT
> Remedy Support Team
> 
> Remedy Support Team Home Page
> http://collaborate.mckesson.com/sites/esm/remedy
> 
> Remedy Q&A Sessions on Thursdays @ 10:30 AM PT
> Details on Remedy Support Team Home Page
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Easter, David
> Sent: Tuesday, August 25, 2009 7:23 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Anybody running their prod system on VMWARE?
> 
> --_000_5D162195414F544CAB0A9266F71BBD3913202B1D36PHXCCRPRD01ad_
> Content-Type: text/plain; charset="iso-8859-1"
> Content-Transfer-Encoding: quoted-printable
> 
> =D8  As far as I am aware, VMWare platforms are considered "partially
> suppo=
> rted" by BMC
> 
> Statements of Direction about virtual support can be found for each
> version=
>  of AR System.  Here's the one for AR System 7.5.00:
> 
> 14-Jan-2009 (Statement of Direction) BMC Atrium CMDB and BMC Remedy 
> IT Serv= ice Management Virtual Environment Support 
PDF ducts/documents/83/78/98378/98378.pdf>
> 
> The following environments are fully supported:
> 
> =D8  VMWare ESX Server
> 
> =D8  Sun Microsystems Solaris 10 Zones (Whole Root and Sparse)
> 
> =D8  Hewlett Packard=AE HP-UX(tm) Virtual Partitions (vPar)
> 
> =D8  IBM=AE AIX(tm) Logical Partitions (LPAR)
> 
> -David J. Easter
> Sr. Product Manager, Solution Strategy and Development
> BMC Software, Inc.
> 
> The opinions, statements, and/or suggested courses of action 
> expressed in t= his E-mail do not necessarily reflect those of BMC 
> Software, Inc.  My volun= tary participation in this forum is not 
> intended to convey a role as a spok= esperson, liaison or public 
> relations representative for BMC Software, Inc.
> 
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslis=
> T.ORG] On Behalf Of Louise Van Hine
> Sent: Monday, August 24, 2009 11:45 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Anybody running their prod system on VMWARE?
> 
> **
> As far as I am aware, VMWare platforms are considered "partially
> supported"=
>  by BMC, and last I spoke with them about it, do not recommend VMWare
> for p=
> roduction systems because they may not be able to assist with a problem
> tha=
> t is based in VMWare rather than ARSystem.
> 
> However, that being said, an architect I have worked with recently 
> who know= s a lot about the underlying architecture of VMWare says 
> that it wouldn't b= e an issue if you spec the right hardware, 
> memory etc.  Which is sort of wh= at Rick's saying here.
> 
> --- On Mon, 8/24/09, Rick Cook  wrote:
> 
> From: Rick Cook 
> Subject: Re: Anybody running their prod system on VMWARE?
> To: arslist@ARSLIST.ORG
> Date: Monday, August 24, 2009, 6:38 PM
> ** Jack,
> 
> Fwiw, I see a growing percentage of installations on virtual 
> platforms thes= e days. They need a bit more RAM than a physical 
> counterpart, but I know of= no other significant issues.
> 
> Rick
> 
> 
> From: "Covert, Jack"
> Date: Mon, 24 Aug 2009 15:20:13 -0700
> To: 
> Subject: Anybody running their prod system on VMWARE?
> 
> How well is it performing?  How many users are you supporting?  Are you
> usi=
> ng it for all servers, the database, app or web?  Any issues w/ BMC
> support=
> ?
> 
> Doing some homework, thanks for your help.
> 
> Jack Covert
> 
> Corporate IT
> 
> Remedy Support Team
> 
> Remedy Support Team Home Page
> 
> http://collaborate.mckesson.com/sites/esm/remedy
> 
> Remedy Q&A Sessions on Thursdays @ 10:30 AM PT
> 
> Details on Remedy Support Team Home Page
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> --_000_5D162195414F544CAB0A9266F71BBD3913202B1D36PHXCCRPRD01ad_
> Content-Type: text/html; charset="iso-8859-1"
> Content-Transfer-Encoding: quoted-printable
> 
> **
>  xmlns:o=3D"urn:schemas-micr=
> osoft-com:office:office"
> xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
> xmlns:x=3D"urn:schemas-microsoft-com:office:excel"
> xmlns:p=3D"urn:schemas-m=
> icrosoft-com:office:powerpoint"
> xmlns:a=3D"urn:schemas-microsoft-com:office=
> :access" xmlns:dt=3D"uuid:C2F41010-65B3-11d1-A29F-00AA00C14882"
> xmlns:s=3D"=
> uuid:BDC6E3F0-6DA3-11d1-A2A3-00AA00C14882"
> xmlns:rs=3D"urn:schemas-microsof=
> t-com:rowset" xmlns:z=3D"#RowsetSchema"
> xmlns:b=3D"urn:schemas-microsoft-co=
> m:office:publisher"
> xmlns:ss=3D"urn:schemas-microsoft-com:office:spreadshee=
> t

Re: Support Renewal - developer Plus

[dcharters]

But doesn't the new functionality in 7.5.1 make all these external apps 
usless? I can browse and see all my relationships in the developer studio now.


On Tue, 25 Aug 2009 15:52:30 +0200, support wrote
> You might want to have a look at ARSmarts (www.arsmarts.com) .
> A lot of people find it very useful, and we are adding new 
> functionalities at high pace.
> Fully functional evaluation copy is available after registration 
> here http://www.arsmarts.com/register.htm
> 
> Best regards.
> 
> Kaïs
> 
> >> *From: *"Tanner, Doug"  >> >
> >> *Date: *Thu 20 Aug 2009 14:25:23 GMT+02:00
> >> *To: *arsl...@arslist.org 
> >> *Subject: **Re: Support Renewal - developer Plus*
> >> *Reply-To: *arsl...@arslist.org 
> >>
> >> Thanks, UWIP was a lot of Fun and hey it forced Remedy to get 
> >> creative with their email engine :)
> >> I have used arutilities in the past and recommend it as well!
> >> Doug
> >> (those of you who remember Room 2524 San Jose RUG - :))
> >>
> >> -Original Message-
> >> From: Action Request System discussion list(ARSList) 
> >> [mailto:arsl...@arslist.org] On Behalf Of rem...@arutilities.com 
> >> 
> >> Sent: Thursday, August 20, 2009 8:20 AM
> >> To: arslist@ARSLIST.ORG 
> >> Subject: Re: Support Renewal - developer Plus
> >>
> >> ARUtilities may be a reasonable option if you do not want to pay high
> >> prices. ARUtilities is pretty cheap compared to some of the others, and
> >> may have a lot of functionality that you could use. In addition,
> >> ARUtilities is updated on a regular basis to offer as much functionality
> >> as possible (a new version is coming soon).
> >>
> >> Have a look at http://www.arutilities.com and download a free fully
> >> functional evaluation copy.
> >>
> >> Hope this helps.
> >>
> >> Les Ganton
> >>
> >>
> >>> UWIP rocked also! :-)
> >>>
> >>> (thanks for the software)
> >>>
> >>> --
> >>> Jarl
> >>>
> >>>
> >>>
> >>> 2009/8/19 Tanner, Doug  >>> >:
>  Yeah, ITMasters Rocked!
> 
>  -Original Message-
>  From: Action Request System discussion list(ARSList)
>  [mailto:arsl...@arslist.org] On Behalf Of Shyam Attavar
>  Sent: Wednesday, August 19, 2009 3:30 PM
>  To: arslist@ARSLIST.ORG 
>  Subject: Re: Support Renewal - developer Plus
> 
>  If you see value in using Remedy Developer Plus, then you may continue
>  support.
> 
>  IMHO, the tool is very slow and does not perform all the things that I
>  was
>  used to, with IT Masters tool that RDP replaced. So, we did not 
>  continue
>  support for RDP.
> 
>  My 2¢
>  --
>  Shyam
> 
>  "jham36" mailto:jha...@gmail.com>> wrote in message
>  news:<01c95ad5-0506-4643-adfa-
9dbf3c221...@d32g2000yqh.googlegroups.com 
>  >
>  It still works with a 7.1 server.  I believe it becomes obsolete with
>  7.5
> 
>  James
> 
>  On Aug 19, 9:33 am, "Sokol, Brian"  wrote:
> > I just was sent our annual support renewal. One of the items is Remedy
> > Developer Plus. Is there any reason to pay for this product? Isn't 
> > this
> > product discontinued? Should I have it removed?
> >
> > Thanks,
> >
> > Brian Sokol
> > Manager, Desktop Services
> > Scholastic Inc.
> > 557 Broadway
> > NY, NY 10012
> > (212) 343-6494http://www.Scholastic.com
> >
> >
>  

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Re: Opportunity in Columbus, OH

[dcharters]

Is this AEP or Chase? I am asking because I have already been submutted to 
those 2. By the way sorry for the psoting to the ars list, I hit reply and 
ran. Too busy sometimes i guess:)


On Mon, 24 Aug 2009 13:42:25 -0400, Leah George wrote
> Please email me at lgeo...@everesttech.com or you can reach me at 
> 614-436-3120 (292) for all questions.
> 
> Thanks
> Leah
> 
> >
> >
> > On Mon, 24 Aug 2009 13:37:46 -0400, Leah George wrote
> >   
> >> Dear All,
> >>
> >> One of the clients I work with is looking for couple remedy 
> >> developers for their location in* Columbus, OH for 6 months 
> >> contract. 100% on site and the rate is $40 1099/CTC*
> >>
> >> ARS 6.3 server - Must have
> >> ARS Midtier 6x or better - Must have
> >> Demonstrated experience in a designing/building totally custom 
> >> remedy applications. - Must have Enterprise/Global application 
> >> design principles. - Must have Solaris 10 - ability to use not admin 
> >> Oracle 10g - ability to use not admin Scripting with PL/SQL, Java, 
> >> or Perl/ARSPerl - At least one would be preferred.
> >>
> >> You can email me at lgeo...@everesttecg.com with subject : *Remedy 
> >> Developer - Columbus, OH
> >>
> >> Thanks
> >> Leah
> >> *
> >>
> >>
> >> 
> > 
__
> > _
> >   
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> >> Answers Are"
> >> 
> >
> >
> > --
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> >
> > 
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Re: Opportunity in Columbus, OH

[dcharters]

Is this AEP of Chase?


On Mon, 24 Aug 2009 13:37:46 -0400, Leah George wrote
> Dear All,
> 
> One of the clients I work with is looking for couple remedy 
> developers for their location in* Columbus, OH for 6 months 
> contract. 100% on site and the rate is $40 1099/CTC*
> 
> ARS 6.3 server - Must have
> ARS Midtier 6x or better - Must have
> Demonstrated experience in a designing/building totally custom 
> remedy applications. - Must have Enterprise/Global application 
> design principles. - Must have Solaris 10 - ability to use not admin 
> Oracle 10g - ability to use not admin Scripting with PL/SQL, Java, 
> or Perl/ARSPerl - At least one would be preferred.
> 
> You can email me at lgeo...@everesttecg.com with subject : *Remedy 
> Developer - Columbus, OH
> 
> Thanks
> Leah
> *
> 
> 
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Re: Is JDK 6 Update 14 Compatible?

[dcharters]

As I mentioned 7.1 CAN have issues with some of the upper JRE version. 7.5 is 
more compatable except I know there is an issue with 7.5 and JRE 1.6_16 
unless you are running the latest patch.


On Mon, 27 Jul 2009 09:53:49 -0500, Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT 
wrote
> Hmmm...thanks...but I wonder if there's issues with 7.0?
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
> Sent: Monday, July 27, 2009 9:52 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Is JDK 6 Update 14 Compatible?
> 
> **
> 
> We are running that JDK version with 7.5 mid-tier patch 1 if that helps.
> No issues so far
> 
> -Guillaume
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) on behalf of
> Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT
> Sent: Mon 07/27/09 10:41 AM
> To: arslist@ARSLIST.ORG
> Subject: Is JDK 6 Update 14 Compatible?
> 
> Is anybody running JDK 6 update 14 with a 7.0 Midtier? We need to
> upgrade, but I want to make sure there's no compatibility issue
> beforehand.
> 
> Thanks,
> 
> Norm
> 
> 
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Re: Is JDK 6 Update 14 Compatible?

[dcharters]

There are some known issues with some of the upper level releases. I would 
recommend staying down in the _6 or less. Some of the new ones will work but 
some won't, so again if you want to be sure stay at _6 or less.


On Mon, 27 Jul 2009 09:41:33 -0500, Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT 
wrote
> Is anybody running JDK 6 update 14 with a 7.0 Midtier? We need to
> upgrade, but I want to make sure there's no compatibility issue
> beforehand.
> 
> Thanks,
> 
> Norm
> 
> 
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Re: Remedy error ARERR 91

[dcharters]

What changed 2 days ago?


On Fri, 17 Jul 2009 14:00:11 +, Riley, Russel wrote
> Hello Arslist, Do you all know what to make of the below error?  I 
> has been showing up sporadically for the last couple of days.
> 
> ARERR (91) RPC call failed: RPC Can't encode arguments.
> 
> Thanks,
> Rusty Riley.
> 
> What do you make of this error?  I have been getting this 
> sporadically for the last 2 days or so.  Can you assist?
> 
> [cid:image006.jpg@01CA06BC.FDB44AB0]
> 
> 
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Re: Fw: Get CRM Certified

[dcharters]

Well considering that Remedy does not have a CRM product I am not sure of the 
value there.



On Tue, 14 Jul 2009 09:45:27 -0700, Julie Sellers wrote
> Has anyone had this? Is it worth the investment? Thx, Julie
> 
> - Forwarded Message 
> From: BPT Partners 
> Subject: Get CRM Certified
> 
> CRM Strategy 2.0  
> If you are having trouble reading this email, read the online 
> version.
> 
> Dear Julie,   
> This Fall, BPT Partners is offering CRM professionals, responsible 
> for creating profitable customer relationships, the opportunity to 
> advance their CRM credentials, knowledge and skills through a 
> Certificate in Applied CRM Strategy 2.0.
> 
> The content in this certification program is entirely new and is 
> based on BPT Partners research done over the past 3 years and Paul 
[UTF-8?]> Greenberg’s, soon to be released, 4th edition of his best-seller,
[UTF-8?]>  “CRM at the Speed of Light: Essential Customer Strategies for 
the 
[UTF-8?]> 21st Century.”
> 
> This CRM Certificate will increase your knowledge and understanding 
> of how to leverage the latest CRM strategies and social media tools 
> and techniques to identify, engage, serve and grow profitable 
> customer relationships. This certificate is a differentiator for 
[UTF-8?]> professionals and a valuable addition to anyone’s resume,” said 
> Michael Thomas, President of the National CRM Association.
> 
> The Fall CRM Seminars will be held in:
>   * Washington, DC | Sept 22-23, 2009 | Hosted by Hewlett Packard 
>   * Atlanta | Sept 29-30, 2009 | Hosted at Kennesaw State University 
> by the National CRM Association These seminars afford you the 
> opportunity to increase your marketability and network with your 
[UTF-8?]> peers and the CRM industry’s most influential executives, 
managers 
> and thought- leaders.  The certificate you achieve after 
> successfully completing the seminar courses is entitled:
> 
[UTF-8?]> “Certification in Applied CRM Strategy 2.0: The Era of the Social 
Customer”
> 
> BPT Partners is offering the discounted price of $950 from the full 
> price of $1450 to anyone who registers before July 30. Seating is 
> limited, so we encourage you to register by going to: 
> www.bptpartners.com.
> 
> Take the Next Step
> 
> Take the next step towards obtaining Certification in Applied CRM 
> Strategy 2.0. Register today for this valuable CRM Certification 
> Seminar.  If you have additional questions, please return this email 
> to me (bhow...@bptpartners.com) or call  me at 770-856-2418. I will 
> send you a brochure that highlights the knowledge you gain upon 
> achieving this certificate.
> 
> Best regards,
> Bill Howell
> BPT Partners, LLC
> (770) 856-2418
> bhow...@bptpartners.com
> 
> Read what others are saying!
> 
[UTF-8?]> “These advanced CRM seminars deliver immediate ROI for your 
[UTF-8?]> company and your career.”
> 
> Michael Thomas
> President
> National CRM Association
> Washington, D.C. : Sep 22-34
> Atlanta, GA : Sep 29-30
> The Sponsors of the 2009 CRM Certification Seminars are:
> 
> To unsubscribe from these types of messages please click here.
> BPT Partners, LLC
> 1989 Simpson Rd. SE
> Smyrna, Georgia 30080
> 
> 
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Re: Remedy Technical Support Options. Any opinions?

[dcharters]

As I understand it Column pick up all of Turings' support obligations, they 
also picked EMC


On Mon, 13 Jul 2009 12:04:11 -0700, Thad K Esser wrote
> Thanks.
> 
> Thad Esser
> Remedy Developer
> "Did you ever wonder why we had to run for shelter when the promise 
> of a brave new world unfurled beneath a clear blue sky?" - Pink Floyd
> 
> |>
> | From:  |
> |>
>   >--
> -
> ---|  |"Easter, David" 
> 
>|  >--
> -
> ---| |> | To:| |-
> --->  >--
> -
> ---|  |arslist@ARSLIST.ORG
> 
>|  >--
> -
> ---| |> | 
> Date:  | |>  >---
> -
> --|  |07/13/2009 11:53 AM
> 
>   |  >---
> -
> --| |
> > | Subject:   | |>  >---
> -
> --|  |Re: Remedy 
> Technical Support Options. Any opinions? 
>   |  
> >
> -
> -| |> | Sent by:   | |>  >---
> -
> --|  
> |"Action Request System discussion list(ARSList)" 
> 
> |  >-
> -
> |
> 
> > I have a nagging feeling that this is a stupid questions, but is
> TuringSMI still around as an option?
> 
> http://www.columnit.com/news_detail.aspx?id=1850
> 
> -David J. Easter
> Sr. Product Manager, Solution Strategy and Development
> BMC Software, Inc.
> 
> The opinions, statements, and/or suggested courses of action 
> expressed in this E-mail do not necessarily reflect those of BMC 
> Software, Inc.  My voluntary participation in this forum is not 
> intended to convey a role as a spokesperson, liaison or public 
> relations representative for BMC Software, Inc.
> 
>  -Original Message-
> From: Action Request System discussion list(ARSList) [
> mailto:arsl...@arslist.org] On Behalf Of Thad K Esser
> Sent: Monday, July 13, 2009 11:44 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Remedy Technical Support Options. Any opinions?
> 
> Rabi,
> 
> I'm just getting back from a few days off, but would be interested 
> in any responses you got off-list.
> 
> I have a nagging feeling that this is a stupid questions, but is TuringSMI
> still around as an option?  I can't seem to get their website for 
> some reason (www.turingsmi.com doesn't work, but 
> support.turingsmi.com does).
> 
> Thad Esser
> Remedy Developer
> "Did you ever wonder why we had to run for shelter when the promise 
> of a brave new world unfurled beneath a clear blue sky?" - Pink Floyd
> 
> |>
> | From:  |
> |>
> 
> >---
---|
> 
>   |Rabi Tripathi 
> |
> 
> >---
---|
> 
> |>
> | To:|
> |>
> 
> >---
---|
> 
>   |arslist@ARSLIST.ORG
> |
> 
> >---
---|
> 
> |>
> | Date:  |
> |>
> 
> >---
---

Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[dcharters]

Axton is always the man:)


On Tue, 30 Jun 2009 10:18:40 -0600, Lyle Taylor wrote
> Thank you for this excellent information, Axton.  I think this could 
> potentially account for some of what I've seen here.  I'll have to 
> go through and make sure all our config files are set up correctly.
> 
> Thanks,
> Lyle
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Axton Sent: Monday, June 
> 29, 2009 6:38 PM To: arslist@ARSLIST.ORG Subject: Re: Test System to 
> Production System, Would Ghost Image work ? what is BMC recommendation?
> 
> ** I believe this can still be an issue even in later versions 
> depending on how the server is configured.  Say the hostname of the 
> arserver host is remedy1, it has ip address 10.1.1.1 and the 
> following dns aliases: remedy remedy.company.com
> ars
> ars.company.com
> 
> Let's say the Server-Name parameter in ar.conf has a value of remedy1.
> 
> If you connect using the admin tool to the arserver with a hostname 
> of remedy, that name will be embedded in the workflow unless you 
> have configured the proper IP-Name parameters in ar.conf.  The valid 
> IP-Name parameters would be any hostname with which arserver can be 
> accessed, so you would want the following lines in ar.conf:
> 
> IP-Name: remedy
> IP-Name: remedy.company.com
> IP-Name: ars
> IP-Name: ars.company.com
> 
> This problem is more common with arsystem configurations where 
> multiple arservers are in use.  Take the following example:
> 
> hostname for arserver1: remedy01 (10.0.0.1)
> hostname for arserver2: remedy02 (10.0.0.2)
> hostname for arserver3: remedy03 (10.0.0.3)
> 
> hostname for load balancer: remedy (10.1.0.1)
> Aliases/other names for load balancer: arsystem, 
arsystem.company.com
> Aliases/other names for remedy01: arsvr01, 
> arsvr01.company.com, 
remedy01.company.com
> Aliases/other names for remedy02: arsvr02, 
> arsvr02.company.com, 
remedy02.company.com
> Aliases/other names for remedy03: arsvr03, 
> arsvr03.company.com, 
remedy03.company.com
> 
> You could now potentially access each arserver using several names 
> (strings).  The ar.conf (IP-Name parameters) needs to be different 
> on each arserver.
> 
> The IP-Name parameter seems to be used to parse the workflow when 
> committing workflow to the db; it is used to strip server name 
> references and replace them with the desired @ symbol (global local 
> server reference).  If no match is found to Server-Name or IP-Name,
>  the workflow will think the reference is to and external ARServer 
> and store the actual name of the server in the workflow when written 
> to the db.
> 
> Axton Grams
> 
> These are my opinions and observations.
> 
> On Mon, Jun 29, 2009 at 5:51 PM, Shellman, 
> 
Davidmailto:dave.shell...@tycoelectronics.c
om>> wrote:
> > Lee,
> >
> > The 4.x versions and 5.x versions were a bugger with retaining server and 
IP
> > address information. There were scripts that could be run against def 
files
> > to clean up remainder of server info that remained in the files. Menus 
were
> > the worst offenders.
> >
> > I don't remember any issues with exporting as server independent with 6.x
> > nor have I seen any with 7.0.1.
> > Dave
> > -
> > 
dave.shell...@tycoelectronics.com
> > (Wireless)
> >
> > 
> > From: Action Request System discussion list(ARSList) 
mailto:arslist@ARSLIST.ORG>>
> > To: arslist@ARSLIST.ORG 
mailto:arslist@ARSLIST.ORG>>
> > Sent: Mon Jun 29 18:27:19 2009
> > Subject: Re: Test System to Production System, Would Ghost Image work ? 
what
> > is BMC recommendation?
> >
> > Server Name  AND IP address.
> >
> > Just as a precaution, I'd suggest that when you look for server references
> > that you include searches for IP addresses.  We moved a 5.x server from 
one
> > segment to another.  We kept the server name the same but the IP address
> > changed.  We found hundreds of IP references imbedded in the code that
> > prevented the server from coming up.   There is a knowledge base 
instruction
> > on a fix this in MSSQL DB's. BMC Support folks sent us the instructions.  
I
> > don't know if the same is true for other systems since our 7.0 install 
was a
> > clean install with limited data migration and no custom code.
> >
> > Folks probably know to equate the server name and IP address, but it 
caught
> > us a little off guard at the time.
> >
> > Lee Marsh
> >
> >
> > *
> > Lee Marsh
> > Remedy Administrator
> > BAE Systems Office Automation Systems Team
> >   

Re: History of AR System

[dcharters]

Jen,

That is funny I was thinking the same thing lol


On Tue, 30 Jun 2009 10:35:29 -0400, Meyer, Jennifer L wrote
> Congratulations, Susan, on your 21st birthday, but shame on your 
> husband for telling you what he's giving you in advance!
> 
> Jennifer Meyer
> 
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Susan Palmer Sent: Tuesday,
>  June 30, 2009 10:21 AM To: arslist@ARSLIST.ORG Subject: Re: History 
> of AR System
> 
> ** Maybe it should be added to Kindle downloads.  You can at least 
> highlight via the tool and bookmark!  I don't know about notes but 
> the keyboard must be for something.  I'll be finding out first hand 
> in a couple of weeks since it is to be my birthday present  :) 
> On Tue, Jun 30, 2009 at 8:36 AM, Meyer, Jennifer L 
> mailto:jennifer.me...@its.nc.gov>> wrote: 
> **
> 
> But you can't take notes on PDFs with specifics about YOUR system.  :(
> 
> Jennifer Meyer
> 
> Remedy Technical Support Specialist
> 
> State of North Carolina
> 
> Office of Information Technology Services
> 
> Service Delivery Division ITSM & ITAM Services
> 
> Office: 919-754-6543
> 
> ITS Service Desk: 919-754-6000
> 
> jennifer.me...@its.nc.gov
> 
> http://its.state.nc.us
> 
> E-mail correspondence to and from this address may be subject to the 
> North Carolina Public Records Law and may be disclosed to third 
> parties only by an authorized State Official.
> 
> 
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf 
> Of Rick Cook Sent: Tuesday, June 30, 2009 9:35 AM
> 
> To: arslist@ARSLIST.ORG
> Subject: Re: History of AR System
> 
> Yeah, I loved the paper manuals up through about v5. Then there just 
> became too many to cart from place to place. Pdfs are SO much lighter.
> 
> Rick
> 
> 
> 
> From: "Meyer, Jennifer L"
> Date: Tue, 30 Jun 2009 09:27:55 -0400
> To: mailto:arslist@ARSLIST.ORG>>
> Subject: Re: History of AR System
> 
> The paper manuals were so great!  We used to get two copies of 
> everything so we could take notes in the margins of one and leave 
> the other for management to gaze at in wonder.  I would take them 
> home to read some nights.  Of course, I recycled my 5.X manuals in 
> the divorce.
> 
> Jennifer Meyer
> 
> Remedy Technical Support Specialist
> 
> State ofNorth Carolina
> 
> Office of Information Technology Services
> 
> Service Delivery Division ITSM & ITAM Services
> 
> Office: 919-754-6543
> 
> ITS Service Desk: 919-754-6000
> 
> jennifer.me...@its.nc.gov
> 
> http://its.state.nc.us
> 
> E-mail correspondence to and from this address may be subject to the 
> North Carolina Public Records Law and may be disclosed to third 
> parties only by an authorized State Official.
> 
> 
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf 
> OfMichiel Beijen Sent: Monday, June 29, 2009 2:51 PM To: 
arslist@ARSLIST.ORG
> Subject: Re: History of AR System
> 
> **
> 
> We ordered the paper manuals for an admin at a customer for ITSM7. 
> It came in two huge boxes and weighed over 30 pounds...
> 
> --
> Michiel Beijen
> Software Consultant
> +31 6 457 42 418
> Bee Free IT + http://beefreeit.nl
> 
> On Jun 29, 2009 7:36 PM, "Benedetto Cantatore" 
> mailto:bcant...@emerginghealthit.com>> wrote:
> 
> **
> 
> Back in 97, I sat down with the Remedy manual, read it cover to 
> cover and was a Remedy administrator.  There were only two apps (I 
> think); Helpdesk and Asset.  Today, I looking at all the manuals if 
> you have the whole ITSM suite, I no longer think that's possible.  
> I'm curious, how many folks started Remedy by just reading the docs, 
> or did most people go out and get formal training.
> 
> Ben Cantatore
> Remedy Manager
> (914) 457-6209
> 
> Emerging Health IT
> 3 Odell Plaza
> Yonkers, New York 10701
> 
> >>> robert.w.r...@gmail.com 06/29/09 10:56 
AM >>>
> 
> ** I began working with the point release of 2.1 late in 1994 or 
> early 1995 when I was at Winstar, a...
> 
> _Platinum 
> Sponsor:rmisoluti...@verizon.net 
> ARSlist: "Where the Answers Are"_
> 
> _Platinum Sponsor: 
> rmisoluti...@verizon.net ARSlist: 
> "Where the Answers Are"_
> 
> 
> 
> Email correspondence to and from this sender is subject to the N.C. 
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Re: History of AR System

[dcharters]

What is a Mensa member?

I do remember those old books though, I carried them around in the trunk of 
my car for a year. Then a got a new car lol


On Tue, 30 Jun 2009 09:59:17 -0400, Meyer, Jennifer L wrote
> Back then, the way it worked did make sense.  No offense intended to 
> you old hands, but you didn't have to be a Mensa member to figure it 
> out.
> 
> Jennifer Meyer
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of dcharters Sent: Tuesday, 
> June 30, 2009 10:52 AM To: arslist@ARSLIST.ORG Subject: Re: History 
> of AR System
> 
> Ben,
> 
> Never had training never read the docs, started back in the 3.x days 
> and it always just made sense to me how it worked.
> 
> On Tue, 30 Jun 2009 09:45:26 -0400, Howard Richter wrote
> > Maybe BMC needs to send one of those 1/2 size notebooks, with some
> > pre printed forms (and blank pages) that can be filled out with
> > system info as you install.
> >
> > Howard
> >
> > On Tue, Jun 30, 2009 at 9:36 AM, Meyer, Jennifer L <
> > jennifer.me...@its.nc.gov> wrote:
> >
> > > **
> > >
> [WINDOWS-1252?]> > But you can't take notes on PDFs with specifics 
> about YOUR system.  L
> > >
> > >
> > >
> > > Jennifer Meyer
> > >
> > > Remedy Technical Support Specialist
> > >
> > > State of North Carolina
> > >
> > > Office of Information Technology Services
> > >
> > > Service Delivery Division ITSM & ITAM Services
> > >
> > > Office: 919-754-6543
> > >
> > > ITS Service Desk: 919-754-6000
> > >
> > > jennifer.me...@its.nc.gov
> > >
> > > http://its.state.nc.us
> > >
> > >
> > >
> > > E-mail correspondence to and from this address may be subject to the 
North
> > > Carolina Public Records Law and may be disclosed to third parties only 
by
> an
> > > authorized State Official.
> > >  --
> > >
> > > *From:* Action Request System discussion list(ARSList) [mailto:
> > > arsl...@arslist.org] *On Behalf Of *Rick Cook
> > > *Sent:* Tuesday, June 30, 2009 9:35 AM
> > >
> > > *To:* arslist@ARSLIST.ORG
> > > *Subject:* Re: History of AR System
> > >
> > >
> > >
> > > Yeah, I loved the paper manuals up through about v5. Then there just
> became
> > > too many to cart from place to place. Pdfs are SO much lighter.
> > >
> > > Rick
> > >  --
> > >
> > > *From*: "Meyer, Jennifer L"
> > > *Date*: Tue, 30 Jun 2009 09:27:55 -0400
> > > *To*: 
> > > *Subject*: Re: History of AR System
> > >
> > > The paper manuals were so great!  We used to get two copies of 
everything
> > > so we could take notes in the margins of one and leave the other for
> > > management to gaze at in wonder.  I would take them home to read some
> > > nights.  Of course, I recycled my 5.X manuals in the divorce.
> > >
> > >
> > >
> > > Jennifer Meyer
> > >
> > > Remedy Technical Support Specialist
> > >
> > > State ofNorth Carolina
> > >
> > > Office of Information Technology Services
> > >
> > > Service Delivery Division ITSM & ITAM Services
> > >
> > > Office: 919-754-6543
> > >
> > > ITS Service Desk: 919-754-6000
> > >
> > > jennifer.me...@its.nc.gov
> > >
> > > http://its.state.nc.us
> > >
> > >
> > >
> > > E-mail correspondence to and from this address may be subject to the 
North
> > > Carolina Public Records Law and may be disclosed to third parties only 
by
> an
> > > authorized State Official.
> > >  --
> > >
> > > *From:* Action Request System discussion list(ARSList) [mailto:
> > > arsl...@arslist.org] *On Behalf Of*Michiel Beijen
> > > *Sent:* Monday, June 29, 2009 2:51 PM
> > > *To:* arslist@ARSLIST.ORG
> > > *Subject:* Re: History of AR System
> > >
> > >
> > >
> > > **
> > >
> > > We ordered the paper manuals for an admin at a customer for ITSM7. It 
came
> > > in two huge boxes and weighed over 30 pounds...
> > >
> > > --
> > > Michiel Beijen
> > > Software Consultant
> > > +31 6 457 42

Re: History of AR System

[dcharters]

Ben,

Never had training never read the docs, started back in the 3.x days and it 
always just made sense to me how it worked.

On Tue, 30 Jun 2009 09:45:26 -0400, Howard Richter wrote
> Maybe BMC needs to send one of those 1/2 size notebooks, with some 
> pre printed forms (and blank pages) that can be filled out with 
> system info as you install.
> 
> Howard
> 
> On Tue, Jun 30, 2009 at 9:36 AM, Meyer, Jennifer L <
> jennifer.me...@its.nc.gov> wrote:
> 
> > **
> >
[WINDOWS-1252?]> > But you can’t take notes on PDFs with specifics about YOUR 
system.  L
> >
> >
> >
> > Jennifer Meyer
> >
> > Remedy Technical Support Specialist
> >
> > State of North Carolina
> >
> > Office of Information Technology Services
> >
> > Service Delivery Division ITSM & ITAM Services
> >
> > Office: 919-754-6543
> >
> > ITS Service Desk: 919-754-6000
> >
> > jennifer.me...@its.nc.gov
> >
> > http://its.state.nc.us
> >
> >
> >
> > E-mail correspondence to and from this address may be subject to the North
> > Carolina Public Records Law and may be disclosed to third parties only by 
an
> > authorized State Official.
> >  --
> >
> > *From:* Action Request System discussion list(ARSList) [mailto:
> > arsl...@arslist.org] *On Behalf Of *Rick Cook
> > *Sent:* Tuesday, June 30, 2009 9:35 AM
> >
> > *To:* arslist@ARSLIST.ORG
> > *Subject:* Re: History of AR System
> >
> >
> >
> > Yeah, I loved the paper manuals up through about v5. Then there just 
became
> > too many to cart from place to place. Pdfs are SO much lighter.
> >
> > Rick
> >  --
> >
> > *From*: "Meyer, Jennifer L"
> > *Date*: Tue, 30 Jun 2009 09:27:55 -0400
> > *To*: 
> > *Subject*: Re: History of AR System
> >
> > The paper manuals were so great!  We used to get two copies of everything
> > so we could take notes in the margins of one and leave the other for
> > management to gaze at in wonder.  I would take them home to read some
> > nights.  Of course, I recycled my 5.X manuals in the divorce.
> >
> >
> >
> > Jennifer Meyer
> >
> > Remedy Technical Support Specialist
> >
> > State ofNorth Carolina
> >
> > Office of Information Technology Services
> >
> > Service Delivery Division ITSM & ITAM Services
> >
> > Office: 919-754-6543
> >
> > ITS Service Desk: 919-754-6000
> >
> > jennifer.me...@its.nc.gov
> >
> > http://its.state.nc.us
> >
> >
> >
> > E-mail correspondence to and from this address may be subject to the North
> > Carolina Public Records Law and may be disclosed to third parties only by 
an
> > authorized State Official.
> >  --
> >
> > *From:* Action Request System discussion list(ARSList) [mailto:
> > arsl...@arslist.org] *On Behalf Of*Michiel Beijen
> > *Sent:* Monday, June 29, 2009 2:51 PM
> > *To:* arslist@ARSLIST.ORG
> > *Subject:* Re: History of AR System
> >
> >
> >
> > **
> >
> > We ordered the paper manuals for an admin at a customer for ITSM7. It came
> > in two huge boxes and weighed over 30 pounds...
> >
> > --
> > Michiel Beijen
> > Software Consultant
> > +31 6 457 42 418
> > Bee Free IT + http://beefreeit.nl
> >
> > On Jun 29, 2009 7:36 PM, "Benedetto Cantatore" <
> > bcant...@emerginghealthit.com> wrote:
> >
> > **
> >
> > Back in 97, I sat down with the Remedy manual, read it cover to cover and
> > was a Remedy administrator.  There were only two apps (I think); Helpdesk
> > and Asset.  Today, I looking at all the manuals if you have the whole ITSM
> > suite, I no longer think that's possible.  I'm curious, how many folks
> > started Remedy by just reading the docs, or did most people go out and get
> > formal training.
> >
> >
> >
> > Ben Cantatore
> > Remedy Manager
> > (914) 457-6209
> >
> >
> >
> > Emerging Health IT
> > 3 Odell Plaza
> > Yonkers, New York 10701
> >
> >
> > >>> robert.w.r...@gmail.com 06/29/09 10:56 AM >>>
> >
> > ** I began working with the point release of 2.1 late in 1994 or early 
1995
> > when I was at Winstar, a...
> >
> > _Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers
> > Are"_
> >
> > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> > Are"_
> >
> >
> >  --
> >
> > Email correspondence to and from this sender is subject to the N.C. Public
> > Records Law and may be disclosed to third parties.
> >  _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> > Are"_
> > --
> > Email correspondence to and from this sender is subject to the N.C. Public
> > Records Law and may be disclosed to third parties.
> >  _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> > Are"_
> >
> 
> -- 
> Howard Richter
> Red Hat Certified Technician
> CompTIA Linux+ Certified
> ITIL Foundation Certified
> E-Mail = hbr4...@gmail.com
> LinkedIn Profile = http://www.linkedin.com/in/hbr4270
> 
> 
__
_
> UNSUBSCRIBE or access ARSlist Archives at 

Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[dcharters]

I would suggest that someone with good database skills would know better than 
to try and modify it at the database level:)


On Mon, 29 Jun 2009 13:35:53 -0700, Raj wrote
> I would like to know as well. Pretty sure there must be an easier way
> by performing database querries , expecting someone with good
> expertise with database concepts could answer this one.
> 
> On Jun 29, 2:33 pm, Lyle Taylor  wrote:
> > OK, that's one way and would work if you're looking at a very small 
subset of the system.  However, I'd like an easy way to determine if _any_ 
workflow on the system has server references in the workflow.  Is there a 
_much_ easier and less time-consuming way to determine that - I'm open to 
database queries to get at the info as well.
> >
> > Thanks,
> > Lyle
> >
> >
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Raj
> > Sent: Monday, June 29, 2009 2:29 PM
> > To: arsl...@arslist.org
> > Subject: Re: Test System to Production System, Would Ghost Image work ? 
what is BMC recommendation?
> >
> > I guess, when you export all the workflow into definition files and
> > use notepad to open it and use function find/ replace to replace the
> > server references with the name you want.and then import the workflow
> > back again, it should work.
> >
> > Correct me if i am wrong.
> >
> > Regards,
> > Raj
> >
> > On Jun 29, 2:24 pm, Lyle Taylor  wrote:
> > > What's an easy way to locate workflow that has specific server 
references in it?
> >
> > > Thanks,
> > > Lyle
> >
> > > -Original Message-
> > > From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ken Pritchard
> > > Sent: Saturday, June 27, 2009 7:43 AM
> > > To: arsl...@arslist.org
> > > Subject: Re: Test System to Production System, Would Ghost Image work ? 
what is BMC recommendation?
> >
> > > I just did something similar with HP-UX (Remedy V6.3).  In my case, I 
hooked
> > > a new server into a servergroup (db was the same).
> >
> > > Needed to change two items in the ar.conf file (IP addr and SERVERNAME
> > > entries), adjust the armonitor.conf file to reflect new servername and
> > > remove all licenses that were brought over from the prior 
server.  Needed to
> > > have the /remedy and /etc/arsystem dir structures restored.  Had to make
> > > sure the database name was in the tnsnames.ora file on the new server.
> >
> > > We also had the source server hooked in a cluster (so the arsystem file 
in
> > > /remedy//bin also needed a modification since there was a
> > > servername embedded in that file.  
> >
> > > Once I did the above, the server came up in evaluation mode and I was 
able
> > > to apply the new licenses.
> >
> > > One of the important things to look at is that the workflow in your ARS
> > > system needs to be server independent.  If there are references to 
specific
> > > servers in your workflow, you'll need to clean the workflow to make it
> > > server independent.
> >
> > > - pritch
> >
> > > -Original Message-
> > > From: Action Request System discussion list(ARSList)
> > > [mailto:arsl...@arslist.org] On Behalf Of Axton
> > > Sent: Saturday, June 27, 2009 2:03 AM
> > > To: arsl...@arslist.org
> > > Subject: Re: Test System to Production System, Would Ghost Image work ? 
what
> > > is BMC recommendation?
> >
> > > What OS are you dealing with?
> >
> > > Axton Grams
> >
> > > On Fri, Jun 26, 2009 at 11:36 AM, Raj wrote:
> > > > Hello All,
> >
> > > > I completed fresh install of ARS 7.5.00 Patch 001/ITSM 7.5.01 Patch
> > > > 001 on a test system.
> > > > Now, next task is to build the production system, so my question is,
> > > > will taking the ghost image of test system and putting it on
> > > > production system will work ? or do i have to start fresh
> > > > installations of ARS and ITSM again on production system ?
> >
> > > > What is ideal approach ? What does BMC recommend ? Please advice.
> >
> > > > Regards,
> > > > Raj
> > > > rki...@spike.dor.state.co.us
> >
> > > 
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> > > ___
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> >
> > > 
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> >
> > > 
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Are"
> >
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recipient(s) and may contain confidential and privileged information. Any 
unauthorized review, use, disclosure or distribution

Re: Looking for best way to upgrade from 7.0.1 to 7.1.0

[dcharters]

Hire a consultant that has done it before:)




On Wed, 10 Jun 2009 10:55:59 -0500, strauss wrote
> We just completed patching production from ITSM 7.0.03.007 to 009 
> last weekend.  I rehearsed this on development several times, and 
> the key is to identify all of the things that you will have to do 
> afterwards on your test runs, and have them in a checklist with 
> supporting def files beforehand.  It gets _much_ more complicated if 
> you also have to reapply an add-on patch like 9002 (we had to) or 
> 9004 afterwards (our experience with 9002 caused us to avoid 9004).  
> If you have a lot of custom fields, at a minimum they are going to 
> get dropped off the updated form views and have to be added back... 
> Migrator is THE best way to handle this chore, as well as any fields 
> you moved, resized, or un-hid (we have some of all three on HPD:Help 
> Desk).  You will also find it necessary to review all of the 
> workflow (ALs, Filters, both kinds of Guides, even Menus) the you 
> had disabled and replaced with custom objects for _changes_ made by 
> the patch.  I found several where I had to modify my custom objects 
> to incorporate changes (new Set Field or Change Field actions, or 
> qualifications, or mappings On Open or On Close) made by the patch 
> to the OOTB object, and of course re-disable the OOTB object.  
> [example: Active Link INT:HPDTMS:INC:CreateNewTaskOpenTAS]  This is 
> the other place that Migrator will help you - identifying the 
> workflow that the patch has changed that might affect your customizations.
> 
> When we started testing, we were planning to add Asset Management to 
> our system, which comes in at patch 003 and requires that you re-run 
> patch 007 to bring it up even to the other apps (we went live on 
> patch 007 in May 2008), which also reapplies 007 to your existing 
> apps and wipes out their customizations.  In this scenario, I had 
> several hours of cleanup work to do plus the down time of installing 
> Asset, and when we failed to acquire Asset I was able to drop this 
> requirement.  The problem is that patch 007 (and earlier) all may 
> have devastating effects on your customizations since they overwrite 
> some forms rather than update them, and replace a lot of form views. 
>  They also replaced a number of Report records with ones that have 
> incorrect or NULL  Locale information - I usually have to go back 
> and re-set them to en_US manually.  Patches 008 and 009 are much 
> more benign by comparison, but they do include a complete re-design 
> of the CTM:People Search form and several others to use external 
> qualifications.  It is an improvement, but it forced me to re-
> develop our customizations to that module completely.
> 
> On the AR Server side, we originally rehearsed patching from ARS 
> 7.1.00.002 to 006, and found that the main changes that affected our 
> customizations were to the Password Management subsystem.  For now I 
> plan to leave it at 7.1.00.002 since I _supposedly_ can upgrade 
> directly from 7.1.00.002 to 7.5.00.001.  We'll see if that actually works.
> 
> If you have Remedy Knowledge Management installed (which is a 
> completely manual integration), patches before 008 would "damage" it,
>  and 9002 would wipe it out completely.  Nice to see that the BMC 
> developers coordinated their patches so well with each other.
> 
> Also, remember to flush your mid-tier cache after the patching 
> process is complete and force a new pre-fetch of the updated applications.
> 
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Tim Rondeau Sent: Tuesday, 
> June 09, 2009 5:36 PM To: arslist@ARSLIST.ORG Subject: Looking for 
> best way to upgrade from 7.0.1 to 7.1.0 Importance: High
> 
> **
> Hi,
> 
> Attempting to upgrade from 7.0.1 patch 2 to 7.1 patch 7
> 
> Basically we have:
> 
> Arserver -  7.0.1 patch 2 upgrade to 7.1 patch 7
> Approver  - 7.0.1upgrade to 7.1 
> patch 7 Change  - 7.0.2  
>  upgrade to 7.0.3 patch 7 Incident   - 7.0.2 
>upgrade to 7.0.3 patch 7 Problem  - 7.0.2 
>upgrade to 7.0.3 patch 7
> 
> So I did upgrade/patch 
> Arserver/Approval/assignment/Change/Incident/Problem and my forms 
> got overwritten and workflow I have shut off is back on.   So do I 
> need to reimport my forms and workflow?
> 
> This is all on Windows 2003 running SQL 2005.
> 
> Looking for others that have upgraded ITSM module and what they have 
> done.
> 
> Thanks
> 
> Tim
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the 
> Answers Are"_
> 
> 
_
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Re: ITSM Patch 5 failing

[dcharters]

Developer Cache mode was turned on. I also tried importing the def files 
directly and they failed. Has anyone succesfully installed patch 5 yet?


On Wed, 3 Oct 2007 13:19:24 -0400, Joe D'Souza wrote
> David,
> 
> Did you put your servers on a development cache mode?
> 
> If not roll back to pre-patch 5 (assuming you got a DB backup pre-
> patch 5 install). Then put your server(s) in a development cache 
> mode. Then attempt the install.
> 
> If you still get these errors or if you have got them after 
> attempting to install with them being in a development cache mode, 
> it might be useful if you send across your install log files.
> 
> Cheers
> 
> Joe D'Souza
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] Behalf Of dcharters
> Sent: Wednesday, October 03, 2007 1:49 PM
> To: arslist@ARSLIST.ORG
> Subject: ITSM Patch 5 failing
> 
> Listers,
> 
> I have ARS 7.1 with Change, Problem Incendent, Asset, SLM and CMDB 
> 7.0.1. I installed Ptach 4 of each version initialy. I am now trying 
> to install Patch
> 5. It has failed on 2 seperate servers multiple times. It fails on 
importing
> some of the definition files. Has anyone seen this before?
> 
> Regards,
> 
> David Charters
> 317-331-8985
> No virus found in this outgoing message.
> Checked by AVG Free Edition.
> Version: 7.5.488 / Virus Database: 269.14.0/1046 - Release Date: 10/3/2007
> 10:08 AM
> 
> 
_
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ITSM Patch 5 failing

[dcharters]

Listers,

I have ARS 7.1 with Change, Problem Incendent, Asset, SLM and CMDB 7.0.1. I 
installed Ptach 4 of each version initialy. I am now trying to install Patch 
5. It has failed on 2 seperate servers multiple times. It fails on importing 
some of the definition files. Has anyone seen this before?

Regards,

David Charters
317-331-8985

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Re: Customer Support - Contact

[dcharters]

The Form is the Contact Quick Create.


On Tue, 12 Sep 2006 11:38:05 -0400, Randy Simon wrote
> I assume you are using CSS.
> Don't you have the New Customer Button where you can add a contact 
> and add phone,etc all at once.
 Ours is located one each Console and 
> issue form.
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] Behalf Of Sarah Lake
> Sent: Tuesday, September 12, 2006 11:07 AM
> To: arslist@ARSLIST.ORG
> Subject: Customer Support - Contact
> 
> Hello listners,
> 
> Has anyone customised SHARE:Contact? 
> We want to minimise the steps for creating contact.
> 
> Right now, user has to create Contact, relate/create address, 
> relate/create email, relate/create phone, set it primary and then 
> save.
> 
> Can they enter address,email and phone on 3 fields and code will 
> relate it 
 in background.
> 
> Has anmyone done something like this? or any other ideas?
> 
> Please let me know.
> 
> Thanks
> 
> 
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> 
> 
> 
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Re: CMDB Version + Patch 3

[dcharters]

There are a few issues with Patch 3 depending on how you install it. There is 
a KB article on the issues.

On Mon, 11 Sep 2006 14:11:40 -0400, Dave Zifchock wrote
> Is there a way to find out which patch level the cmdb is at?  I 
> searched the form SHR:ApplicationSettings but it did not have an 
> entry for patch level.
> 
> Has anyone upgraded to cmdb 1.1 patch 3 and ran into any issues?
> 
> Thanks,
> Dave
> 
> 
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Re: Increase Performance Remedy 6

[dcharters]

So what is your processor at? Is your RAM and Processor at 100% on the 
application or database server?

On Wed, 6 Sep 2006 19:05:46 -, [EMAIL PROTECTED] wrote
> before to find out the other points you asked me
> well, It's a
> 
> Unix Server AIX 5.3
> Remedy 6
> Help desk 6.3
> Websphere 5.1
> DB2 8.1
> 
> 
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Re: Increase Performance Remedy 6

[dcharters]

What is your RAM and CPU Utilization? How is your Disk I/O on the DB? Is this 
Oracle or MSSQL?

On Wed, 6 Sep 2006 18:13:35 -, [EMAIL PROTECTED] wrote
> Hi
> 
> is there any way to increase the perfomance in Remedy 6?
> 
> Well my clientes told me that the processes in Remedy Help Desk are
> very slow.
> searching, generate reports and so on.
> 
> I think in general HD is slow in general, I changed Server Port and
> Queues:
> 
> Type ---Min Threads -
> -- Max Threads
> 
> Admin --- 1
> - 4
> Fast -  2
> - 4
> List --  2
> -  4
> 
> I need to change any other parameters to get the best of my server?
> 
> regards
> 
> 
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Re: Freelance vs Consulting Firm

[dcharters]

I like the High-Brid aproach, go 1099 through a Remedy Partner. This gives 
you some freedom and the ability to build solid relationships. It can be very 
hard to find a firm to go through that isnt trying to gte a huge margin on 
the deal or try to make you wait 30 days. I had 1 company think there was 
nothing wrong with a $100.00/hr margin to the firm. I had another want 
$50.00/hr and didnt want to pay till the company paid. All the firm does is 
payroll and they get $2000.00 a week. Think for that kind of margin they can 
fron the cash.

Just my 2 cents.


On Tue, 22 Aug 2006 12:01:50 -0500, Timothy Button wrote
> WellI do, and have been doing for around 11 years. I have worked 
> both ways and I have found that working freelance with companies 
> provides 2 obstacles:
> 
> 1. You have to find your own work. This is not a big deal. The more 
> work you do for different customers, the more referrals and 
> reputation you will gain.
> 2. Pay. Do yourself a favor and sign a W2 Contract through a firm. Customers
> pay the Firm, and the Firm pays you regularly, with your taxes taken 
> care of. A lot of companies have really long pay schedule, so unless 
> you want to get paid Net 90, let a firm take a percentage to arrange 
> and manage the contract and your pay. I have worked projects where 
> 25% of my time was spent attempting to collect payment. Work a 
> little longer hours to make up for what you loose in peace of mind 
> from a firm.
> 
> One thing you need to be very mindful of is that as a freelance 
> consultant, you are responsible for Marketing and Promoting 
> yourself. You are only as good as your list of references. Another 
> downside is that things follow you when you do this type of work. If 
> you work on a high-profile project that goes poorly for whatever 
> reason, the outcome of the project will follow you for a long time. 
> If you already have a shaky reputation, you might find it difficult 
> in this line of work to recover it. Everyone in this forum can 
> reference a few people whose continued participation in this field 
> of work baffle us, but we do nothing to disparage that person 
> publicly; so, it might be a good idea to obtain some self-assessment 
> or peer assessment before diving into this head-first.
> 
> The final step in this process is a serious introspection on weather 
> you have the personal or professional skills to be deemed an 
> "Expert" by customers. When I look back to when I started doing this,
>  I was 23 years old. I did know my stuff, but I am astonished anyone 
> listened to me much less hire me in a "Consultant" role; just 
> because of my lack of overall work experience at the time.
> 
> By the way..You have to build up a lot of trust with a lot of customers
> before "Remote Work" is an option. Examples: One guy I met has 5 different
> people signed to "Remote" projects where they show up on the conference
> calls while he does the work. ALWAYS GETS CAUGHT. Another example is 
> a guy who works on a remote project as he travels around the US on 
> his own version of a beer drinking tour. People like this RUINED 
> remote work a few years ago.
> 
> Timothy Button
> Remedy Systems Consultant
> [EMAIL PROTECTED]
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Scott Ames
> Sent: Tuesday, August 22, 2006 9:05 AM
> To: arslist@ARSLIST.ORG
> Subject: Freelance vs Consulting Firm
> 
> **
> Is anyone here doing Freelance Remedy consulting rather than working 
> for a Consulting Firm? What I mean by that is: You take on Remedy 
> jobs in your own name as a one person shop either on site or remotely.
> 
> Upsides? Downsides? Realistic?
> 
> __20060125___This posting was submitted with 
> HTML in it___
> 
> 
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Re: FW: Open Positions

[dcharters]

HHAARSSSH, But true lol

On Mon, 21 Aug 2006 18:56:18 +, tgaltamore wrote
> Work like a consultant, but get paid like an employee, but get no 
> benefits, but get no travel or lodging expenses, while allowing you 
> to bring in someone else after six months, and you won't have to pay 
> unemployment expenses.   Ok I got it
> 
> - Original Message -
> From: "Connally, Ken" 
> Date: Monday, August 21, 2006 1:25 pm
> Subject: FW: Open Positions
> To: arslist@ARSLIST.ORG
> 
> > I'm going to clarify this a bit more as I'm getting a lot of 
> > questions.
> > 
> > 
> > Details:
> > 
> > * The position is in San Francisco, CA.
> > 
> > * There will be no travel/lodging expenses paid.
> > 
> > * The responsibilities will center around operations and
> > maintenance of all of our ARS applications. Basically, we're 
> > looking for
> > someone to keep things running smoothly.
> > 
> > * This is not a "project". This is day-to-day operations type
> > work.
> > 
> > * It'll be approximately 6 months with potential for permanent
> > employment.
> > 
> > 
> > 
> > If this sounds appealing to you, please forward your resume and 
> > I will
> > forward it to the hiring manager.
> > 
> > 
> > 
> > Thanks everyone.
> > 
> > 
> > 
> > -Original Message-
> > From: Connally, Ken 
> > Sent: Thursday, August 17, 2006 2:20 PM
> > To: 'arslist@ARSLIST.ORG'
> > Subject: Open Positions
> > 
> > 
> > 
> > Hello Listers,
> > 
> > 
> > 
> > We're currently looking for a couple contractors to assist with our
> > daily operations and maintenance activities. We are a mostly 
> > version 5
> > shop with mostly custom applications. We're probably looking at 
> > a six
> > month need, with potential for a permanent stay. The position is 
> > in San
> > Francisco, CA. If you or anyone you know may be interested, please
> > contact me.
> > 
> > 
> > 
> > Thanks everyone.
> > 
> > 
> > 
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Re: Customer Support Users-Problem Solved.

[dcharters]

What was the solution?


On Thu, 17 Aug 2006 14:54:39 -0400, Sarah Lake wrote
> Thanks Fred for all your help. 
> 1. Has anyone developed a workflow via remedy or some other program
> which can check if remedy email engine is running? And if it is down 
> it should notify remedy admin : Problem Solved.
> 
> 
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Re: Windows 2000 and CMDB Performance Issues

[dcharters]

9iR2 and the connection is a Gigabyte with 1 hop 
On Tue, 8 Aug 2006 07:28:40 -0700, McKenzie, James J C-E LCMC HQISEC/L3 wrote
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of dcharters
> 
> Also has anyone else experienced performance issues like this with 
> CMDB?
> 
> ARS 6.3, ITSM 6.o, CMDB Patch 3, Application Server=Windows 2000, Database
> Oracle 10G on a very beefy AIX box.
> 
> >>What is the connection between these two boxes?  I've seen issues with
> clogged connections between them.  Also, what is the version of the Oracle
> 9iR2 clients?
> 
> James McKenzie
> 
> 
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Windows 2000 and CMDB Performance Issues

[dcharters]

Listers, 

I am creating a CMDB 1.1 Patch 3 with ITSM system. ARS 6.3 ITSM 6.0. We are 
seeing many serious performance issues and we have not even started any heavy 
testing. The CMDB times out when trying to do anything with it and we can not 
hardly even search for a Ticket when an Import is running. A friend mentioned 
it is because I am running Windows 2000 Server for the application server. 
Has anyone heard this? If so is there any documentation or specific things 
you can share about Windows 2000 and CMDB etc... 

Also has anyone else experienced performance issues like this with CMDB? 

ARS 6.3, ITSM 6.o, CMDB Patch 3, Application Server=Windows 2000, Database 
Oracle 10G on a very beefy AIX box. 

Regards, 

David Charters 

317-331-8985 

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