Re: BMC Remedy Support Consultant - Permanent - US - Home based

[Vidyasagar Kommu]

Hi  Team ,

I am interested in this position.
Please give me A CALL , will discuss in details about this requirement .

Thanks
Sagar
+91-8466097915



On Mon, Feb 11, 2019 at 4:43 PM Kamiya Mehta 
wrote:

> Morning all,
>
>
>
> We are looking for a BMC Remedy Support Consultant to work on our US
> projects starting asap. Please note this will be working remotely in the
> US. Below is the link for the job specification.
>
>
>
>
> https://hiring.monster.com/jpw/jobs/index.aspx?folderID=245456669=Active=true
>
>
>
> Please get back to me if anyone is interested and will be available soon.
>
>
>
> Many thanks,
>
> Kamiya
>
>
>
> *Kamiya Mehta*
>
> *Resource Manager*
> M: +44 7812 041 293
> T: +44 20 8814 6194
> www.fusiongbs.com
>
> 
>
> 
>
> 
>
> 
>
> 
> This email message and accompanying data are for the sole use of the
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HPD:Help Desk Incident query

[Vidyasagar Kommu]

Hi Team,

On HPD:Help Desk form how to Change the Business hour tag of any Assigned
Group, how can we do this can you please help me

We have added New Assignee group in Incident form on this group where we do
change BusinessHoursTag Under SLM tab.


Many Thanks in advance

Thanks
Sagar
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PBM Status complete query

[Vidyasagar Kommu]

Hi Team ,

Can you please clarify the  below point
on *‘PBM: Problems Investigation’ *form when we Complete the status on this
In which field date has been captured  form .
want to see once the Status completed are they any time stamp captured in
any field , required the field name

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PBM status Complete then which field captures the date

[Vidyasagar Kommu]

Hi Team ,

Can you please clarify the  below point
on *‘PBM: Problems Investigation’ *form when we Complete the status on this
In which field date has been captured  form .
want to see once the Status completed are they any time stamp captured in
any field , required the field name
-- 
Regards
Mouni
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Character field data base name is showing as Database ID

[Vidyasagar Kommu]

Hi All,

We have created a new regular form in this form we have the character
fields are present when we are moving the form .def file to one server
to another server one of the character field data base name is coming
as data base id automatically .
Please find the below environment details :
Server Version: 5.01.02 Patch 1494
Operating System : HP-UX B.11.31
Data Base:Oracle 9.2.0.8.0-64bit

Can you please guide me why it is taking as data baseid instead of
data base name


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Re: Character field data base name is showing as Database ID

[Vidyasagar Kommu]

Hi long ,
Yes iam using admin tool importing to another sever and server admin tool
version is mathing.
Plz guide me ...
On 9 Oct 2015 04:23, "Joe D'Souza" <jdso...@shyle.net> wrote:

> **
>
> Sagar,
>
>
>
> My first thoughts would be to query the meta-data to see if that same
> database name does exist as a record for that schema ID as a result of some
> legacy work done on the server you are importing the .def to. I’m assuming
> there must be some sort of logic in the AR System that if a duplicate
> record exist with the same database name as you describe, to handle that
> duplicate by using its database ID as the name to prevent an absolute error
> resulting in an import error.
>
>
>
> Joe
>
>
> --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
> *Sent:* Thursday, October 08, 2015 10:16 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Character field data base name is showing as Database ID
>
>
>
> **
>
> I assume you are just exporting the def from one server using Admin tool
> and importing to the other server?  Are your Server and Admin tools
> matching versions?
>
>
>
> On Thu, Oct 8, 2015 at 1:01 AM, Vidyasagar Kommu <
> kommuvidyasa...@gmail.com> wrote:
>
> Hi All,
>
> We have created a new regular form in this form we have the character
> fields are present when we are moving the form .def file to one server
> to another server one of the character field data base name is coming
> as data base id automatically .
> Please find the below environment details :
> Server Version: 5.01.02 Patch 1494
> Operating System : HP-UX B.11.31
> Data Base:Oracle 9.2.0.8.0-64bit
>
> Can you please guide me why it is taking as data baseid instead of
> data base name
>
>
> --
> Sagar
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Filter spliting into separate workflows

[Vidyasagar Kommu]

Hi All,

We have a requirement for A form when ever this form is submitted then we
need to push the data to Form B in this requirement we have written on
Submit and modify mode on form A to create a new record in form B given a
filter execution order is 1000 currently it is working fine  in this filter
we have mapped around 178 fields to push the data to form B .
Few cases the field values are pushing to  previous values(Updating ) on
form B .

Currently we are thinking creating a new request with the all mandatory
fields for form B fields separating the workflows with the execution
order 1000,non mandatory fields which are left from 178 fields planning to
create new workflows for each field so around 155 workflows need to create
and these workflow if no request match take no action if any request match
modify first match request with the execution orders will be the same 1000.

If I Implement like this way is there any performance issues will occurred?
Do you have any solution kindly let me know .



Thanks
Sagar

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Remdy regular form fields properties

[vidyasagar kommu]

Hello All,

I have a regular  form which has a table field which gets data populated
from some backend table the table qualification is ('Supplier=$Supplier$
and Product=$Product Name$) displaying the name of back end values are more
what i want to display only 10 records when i click on some button (For e.g
Displaying total records are 20 when i moment click the button it should
display only 10 records and when i moment second time click on button it
should display reaming 10 records)
Kindly Suggest on this


Regards
Chiru

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Re: Filed attributes

[vidyasagar kommu]

Thanks a lot  charlie
...
On Mon, Apr 21, 2014 at 12:08 AM, Charlie Lotridge lotri...@mcs-sf.comwrote:

 **
 No, there's no need to use the custom enumeration type, you just need to
 go in and switch the Yes name (and labels on all views) to No, and the
 No name and labels to Yes.

 HOWEVER you must change the existing data to match the new mapping.  I'd
 recommend using SQL to execute a command like the following (let's assume
 the form name is SomeForm):

 UPDATE SomeForm
 SET Text = CASE WHEN Text = 0 THEN 1 ELSE 0 END

 Note that I'm assuming that your enumeration doesn't have any other values
 besides Yes (currently mapped to 0) and No (currently mapped to 1).

 Hope this helps.

 -charlie


 On Fri, Apr 18, 2014 at 6:59 AM, vidyasagar kommu 
 kommuvidyasa...@gmail.com wrote:

 **
  Hi All,

 existing behaviour In a regualr form  i have radio button field name
 ‘Text’ = ‘YES’and Data base value as  “0” and ‘Text'= ‘NO’ and the  Data
 base  value as  “1”.
 There is no default value



 New requirement  is 'Text'= ‘YES’ and  database  value should be “1”
 and  'Text’= ‘NO’ then database  value should be  “0”.
 ‘Text' field Default value should be “No”

 Could you please let me know how do I change the database Id of the
 existing field i.e 'Text'
 Is there any Impact on existing Orders ?

 Should we convert the field Linear to Custom If you go to field
 properties under Attributies---we have option call Custom should we change
 the data base ID ?


 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_




-- 
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Re: Filed attributes

[vidyasagar kommu]

Hi Charlie ,

One more question .
Once we  change the attribute value of as  Yes =“1” and No =“0” form the
front end radio button field is displaying like (field  No  Yes).
I belive it was taking assending order while displaying the fields.
Is there any workaround on this?


On Fri, Apr 25, 2014 at 12:53 PM, vidyasagar kommu 
kommuvidyasa...@gmail.com wrote:

 Thanks a lot  charlie
 ...

 On Mon, Apr 21, 2014 at 12:08 AM, Charlie Lotridge lotri...@mcs-sf.comwrote:

 **
 No, there's no need to use the custom enumeration type, you just need
 to go in and switch the Yes name (and labels on all views) to No, and
 the No name and labels to Yes.

 HOWEVER you must change the existing data to match the new mapping.  I'd
 recommend using SQL to execute a command like the following (let's assume
 the form name is SomeForm):

 UPDATE SomeForm
 SET Text = CASE WHEN Text = 0 THEN 1 ELSE 0 END

 Note that I'm assuming that your enumeration doesn't have any other
 values besides Yes (currently mapped to 0) and No (currently mapped to 1).

 Hope this helps.

 -charlie


 On Fri, Apr 18, 2014 at 6:59 AM, vidyasagar kommu 
 kommuvidyasa...@gmail.com wrote:

 **
  Hi All,

 existing behaviour In a regualr form  i have radio button field name
 ‘Text’ = ‘YES’and Data base value as  “0” and ‘Text'= ‘NO’ and the
  Data base  value as  “1”.
 There is no default value



 New requirement  is 'Text'= ‘YES’ and  database  value should be “1”
 and  'Text’= ‘NO’ then database  value should be  “0”.
 ‘Text' field Default value should be “No”

 Could you please let me know how do I change the database Id of the
 existing field i.e 'Text'
 Is there any Impact on existing Orders ?

 Should we convert the field Linear to Custom If you go to field
 properties under Attributies---we have option call Custom should we change
 the data base ID ?


 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_




 --
 Sagar




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Filed attributes

[vidyasagar kommu]

Hi All,

existing behaviour In a regualr form  i have radio button field name ‘Text’
= ‘YES’and Data base value as  “0” and ‘Text'= ‘NO’ and the  Data base  value
as  “1”.
There is no default value



New requirement  is 'Text'= ‘YES’ and  database  value should be “1”
and  'Text’= ‘NO’ then database  value should be  “0”.
‘Text' field Default value should be “No”

Could you please let me know how do I change the database Id of the
existing field i.e 'Text'
Is there any Impact on existing Orders ?

Should we convert the field Linear to Custom If you go to field
properties under Attributies---we have option call Custom should we change
the data base ID ?

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How Application-Bus-Time-Add will work in BMC remedy

[vidyasagar kommu]

Hi All,

We are working completely customized BMC remedy application 5.1 version.
I have found one filter which is firing on Submit Mode .
In that filter setfield action Exact code is below
 'Target Date'=$PROCESS$ Application-Bus-Time-Add $TIMESTAMP$
$Target Delivery Lead Time$ 4 $Global Country$

Target Date and Global Country field is present in my form .

Could you please explain paramaters of above syntax ,how the Target
Date field value will set ?
 what does mean by 4?

This is very urgent please reply ASAP.

Thanks
Sagar

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Disable change flag

[vidyasagar kommu]

Hi All,


When we have a list of records in a form after a search and we scroll up
and down without making any change, we must never get the question Do you
want to save the request.

As we know we can do the  field to make disable  change flag should be
enable so that it will not ask for the Do you want to save the request


Could you please guide me how to use the Disable Change flag using the Run
process .
I have written one workflow which will fire window open,Load ,Display
Run if: $Operation$!=CREATE
If action : SET CHANGE FLAG 0

But it is not working ...

Requesting you to guide how to resolve.

Thanks in advance
Regards
Sagar

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Re: Disable change flag

[vidyasagar kommu]

Hi ,

I have written a Active Link
$OPERATION$ = MODIFY
If Action RunProcess: SET-CHANGE-FLAG [1]

I am not getting any error but my issue is not resolved when I am
searching records in form if i move the cursor one record to another record
without any changes it is asking for Do You Want to save the record.

Requesting you to guide me .

Thanks
Vidya

On Thu, Nov 14, 2013 at 2:05 PM, LJ LongWing lj.longw...@gmail.com wrote:

 **
 Sagar,
 What is the actual run-process that you are executing, please
 copy/pastebecause what you have provided isn't proper syntax.
  Andwhat is the error you are getting, if any.


 On Thu, Nov 14, 2013 at 6:57 AM, vidyasagar kommu 
 kommuvidyasa...@gmail.com wrote:

 **
  Hi All,


 When we have a list of records in a form after a search and we scroll up
 and down without making any change, we must never get the question Do you
 want to save the request.

 As we know we can do the  field to make disable  change flag should be
 enable so that it will not ask for the Do you want to save the request


 Could you please guide me how to use the Disable Change flag using the
 Run process .
 I have written one workflow which will fire window open,Load ,Display
 Run if: $Operation$!=CREATE
 If action : SET CHANGE FLAG 0

 But it is not working ...

 Requesting you to guide how to resolve.

 Thanks in advance
 Regards
 Sagar
 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_




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Email Id validation in remedy

[vidyasagar kommu]

Hi All,

Could you please guide how to do the below requirements .

*Requirment1 :* Whenever there is a Space  Email Address remedy  should not
allow to create or save the form .
This space could be at any place in the email field, could be at the
beginning ,middle or end of the email ID.
So ideally this field should not accept a space anywhere in the field.

*Requirment2:*If there are two or more email ID 's in the email  field then
those should be separated by a semicolon (;), so if there is no semicolon
(;) between two email addresses then remedy should not allow to save form
It should throw any error message
Requesting you provide the suggestion on this.
Thanks in advance

Thanks
Sagar

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How to monitor Remedy server

[vidyasagar kommu]

Hi All ,

I want  to monitor below things .

1. How many users has logged in to remedy server?
2. How many forms have been modified by users?
3. How many session that users has started at remedy server?
4. How many users have been logged into UNIX box?
5. Is there any Back up activity happening on any of the production
remedy servers ?
6. At UNIX level check how many process running currently and which
process taking long time and too much memory?

Could you please guide me how to check the above points.

Thanks
Sagar

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Re: Problem in ITSM 7.1

[vidyasagar kommu]

Ravi rai,

Yes I have checked log enabled on the user tool ,API and Plugin logs
are enaled so i disabled all log and checked i am getting the same
error .

could you please guide me is there any other altenative solution .

Thanks
Sagar

On 5/18/12, ravi rai ravira...@hotmail.com wrote:

 Sagar,
 Check if log is enabled on the user tool
 I have seen this in past when log was enabled tool was crashing.
 Disable all logs and try it might help

 regards
 ravi rai


 Date: Fri, 18 May 2012 13:14:51 +0530
 From: kommuvidyasa...@gmail.com
 Subject: Problem in ITSM 7.1
 To: arslist@ARSLIST.ORG

 Hi All,

 I am using the ITSM 7.1 version with Problem management module.

 we are facing problem when i am opeing the Problem Investigation form
 in a search mode when i click the search getting below error.
 I have attached error message screen shot(ERROR:BMC Remedy User
 Application has encountered a problem and needs to close .we are
 sorrorryfor the inconvenience) when i click to don't send my
 applcation is close from the user tool.
 Could you please guide me how to fix this issue.


 Thanks
 Sagar

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Problem in ITSM 7.1

[vidyasagar kommu]

Hi All,

I am using the ITSM 7.1 version with Problem management module.

we are facing problem when i am opeing the Problem Investigation form
in a search mode when i click the search getting below error.
I have attached error message screen shot(ERROR:BMC Remedy User
Application has encountered a problem and needs to close .we are
sorrorryfor the inconvenience) when i click to don't send my
applcation is close from the user tool.
Could you please guide me how to fix this issue.


Thanks
Sagar

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attachment: error.JPG

how to get the values instead of ID's in the Database table

[vidyasagar kommu]

Hi All,

I have 1 Mainform and 3 other regular forms mapped with the fields of
Main form respectively on the basis request id of other regular form.
The mapped fields have menus attached to it.
I can see the values properly in the Main form.
But in the Database of Main form  I am unable to see the values and I
am getting  the ID's on the fields related to Othere regular forms.
Please let me know how to get the values instead of ID's in the
Database table( Main Form)?


Thanks
Sagar

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Re: how to get the values instead of ID's in the Database table

[vidyasagar kommu]

Hi Ann,

In the main form i have filed A  this field A is dependent on
prooduct and producttype value when the user select product and
product type value so i need to pass the product and product type
dynamic values to another form i.e regular form for getting the Field
A value for this approach i used Search menu.

Another form filed B( B filed also dependent on product and product
Type) based on the user selection of A filed value  it should derived
B filed value.
In this form  i have CReated A filed and accordingly i have mapped
with B filed data In this approach getting the values  i am using
Serach menu.in the search menu qulication i have given Database ID of
the main form Filed A Id and product and product Type Id's.

Thanks
Sagar

On 5/15/12, Ann Ctl a...@ctl.gb.com wrote:
 Can you give an example of the field I. The main form, the field on the
 other form and what you are seeing.

 Also when you say mapped what do you mean?

 Thanks

 Ann

 Sent from my iPhone

 On 15 May 2012, at 11:24, vidyasagar kommu kommuvidyasa...@gmail.com
 wrote:

 Hi All,

 I have 1 Mainform and 3 other regular forms mapped with the fields of
 Main form respectively on the basis request id of other regular form.
 The mapped fields have menus attached to it.
 I can see the values properly in the Main form.
 But in the Database of Main form  I am unable to see the values and I
 am getting  the ID's on the fields related to Othere regular forms.
 Please let me know how to get the values instead of ID's in the
 Database table( Main Form)?


 Thanks
 Sagar

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ITSM 7.1 Audit Log

[vidyasagar kommu]

Hi ,

Currently i am using ITSM 7.1 problem management .My question  is how
to use the View Audit Log .
I am aware of below .
On the Problem Management console, click the Search Problem  Console tab
 Open an problem Ticket .
 In the navigation pane, choose Functions  View Audit Log.

When i click the Audit Log i am getting audit log window is displaying
but the data which it displays is not clearly.

How to get The correct data when we click the View Audit Log.

Thanks
Sagar

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Re: Midtier Question

[vidyasagar kommu]

Hi Andrew Goodall \ Joe


In the previous email i forgot to mention below data.
Authenticate Unregistered USers (Unchecked)
Cross Reference Blank Password (Unchecked)
Authentication Chaining Mode is set to OFF

Joe,

If I want to use the external authentication what are the changes
required in remedy side.

we are planning to implement global login functionality but we are not
using the LDAP directories planning to use CSP Directories to
authenticate against username and password.

Could you please guide me how to use eternal authentication for midtier.

Could you please correct me if I am worng for below statement.

we have login.jsp file so in this file internally call the
LoginServlet file may be in the servlet  file is connected to the
application database and check the username and password if the
authentication success able to login to the midtier .

Thanks in advance.



On 5/3/12, pritch pri...@ptd.net wrote:
 Isn't that providing the 'external blank password' is set

 - Original Message -
 From: Joe Martin D'Souza jdso...@shyle.net
 To: arslist@ARSLIST.ORG
 Sent: Thursday, May 3, 2012 1:42:59 PM
 Subject: Re: Midtier Question

 That means your authentication is obviously at the AR Server level.. You are

 not using any external directories to authenticate against (LDAP)..

 Your User form contains username with non null passwords.. if you have users

 with null passwords, it basically means they do not have a password set.

 If you had external authentication set (which is not your case), then the
 users that do not have passwords set in the User form would authenticate
 against that external directory source and only the users with non null
 passwords in the user form would authenticate internally within the AR
 System..

 Joe

 -Original Message-
 From: vidyasagar kommu
 Sent: Thursday, May 03, 2012 12:47 PM Newsgroups:
 public.remedy.arsystem.general
 To: arslist@ARSLIST.ORG
 Subject: Re: Midtier Question

 Hi Andrew Goodall

 I have checked server information form EA Tab .the external
 Authentication Server RPC program number is blank and also External
 Authentication server Timeout : RPC also balnk and RPC: blank
 need to Sync: 300

 Thanks
 Sagar

 On 5/3/12, Goodall, Andrew C ago...@jcp.com wrote:
 Look at your ARS server system admin console / server information, EA
 tab (external authentication)

 Is it using

 Off
 AREA
 OS
 Or which combination?

 See ARS admin guide.

 Regards,

 Andrew Goodall
 Software Engineer 2 | Development Services |  jcpenney . www.jcp.com

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of vidyasagar kommu
 Sent: Thursday, May 03, 2012 11:22 AM
 To: arslist@ARSLIST.ORG
 Subject: Midtier Question

 Hi All,

 we are using the ITSM problem management .I want to implement Global
 login for midtier .
 Generally when  I am creating the user in people form through user
 tool the same user name and password we are able to login to the
 midtier .
 Could you please elaborate how the authentication is happening in the
 midtier how it is validating midtier username and passwords
 is there any in built java programs are running ?if yes please let me
 know exact path of the java classes.

 Thanks
 Sagar

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Midtier Question

[vidyasagar kommu]

Hi All,

we are using the ITSM problem management .I want to implement Global
login for midtier .
Generally when  I am creating the user in people form through user
tool the same user name and password we are able to login to the
midtier .
Could you please elaborate how the authentication is happening in the
midtier how it is validating midtier username and passwords
is there any in built java programs are running ?if yes please let me
know exact path of the java classes.

Thanks
Sagar

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Urgent help Crictical issue

[vidyasagar kommu]

Hi All ,

I am getting below error in arerror.log file

Mon Apr 30 05:29:37 2012  390603 : Value does not fall within the
limits specifi

ed for the field :  (Pattern - [0-9][0-9][0-9]) :
Testing:CircuitInventory :Customer VCI (ARERR 306).

Could you please guide me how to resolve my issue.

Thanks
Sagar

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Re: Urgent help Crictical issue

[vidyasagar kommu]

Yes your right we are setting only three numbers (The Database in put
length is also 3).last two day we are getting the error .what could be
the reason could you please let me know .

Thanks in advance

On 4/30/12, John Atherly john.athe...@schneider-electric.com wrote:
 What value are you trying to set for that field.  It looks like yo have a
 pattern that will only except a set of three numbers
 _



 John Atherly  |   APC by Schneider Electric   |  Information, Process 
 Organization (IPO)  |   Remedy Administrator / Developer
 Phone: +305-266-5005 ext. 237  |
 Email: john.athe...@apcc.com  |   Site: www.apc.com/  |   Address: 703
 Waterford Way, Suit 850, Miami, FL 33126 USA
 *** Please consider the environment before printing this e-mail




 vidyasagar kommu kommuvidyasa...@gmail.com
 Sent by: Action Request System discussion list(ARSList)
 arslist@ARSLIST.ORG
 04/30/2012 07:37 AM
 Please respond to
 arslist@ARSLIST.ORG


 To
 arslist@ARSLIST.ORG
 cc

 Subject
 Urgent help Crictical issue






 Hi All ,

 I am getting below error in arerror.log file

 Mon Apr 30 05:29:37 2012  390603 : Value does not fall within the
 limits specifi

 ed for the field :  (Pattern - [0-9][0-9][0-9]) :
 Testing:CircuitInventory :Customer VCI (ARERR 306).

 Could you please guide me how to resolve my issue.

 Thanks
 Sagar

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Midtier querie

[vidyasagar kommu]

Hi All,

I am looking for midtier gloabl login implementation .we are not using
LDAP server to verify the userid and passwords
we are planning to implement in  Security Platform it  provides
authentication (i.e., logon) services for UserID holders and other
user domains. Security Platform uses a single sign-on approach.

we are using ITSM 7.1 version
Basically I am looking for some solution like if a user is logging in
using Mid tier he should be logged in automatically if his user
credentials are present in the Security Platform.

Does anybody have any idea about this, or anybody has tried this before.

Thanks in advance .

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How to validate username and password

[vidyasagar kommu]

Hi,


My Requirement is whenever a User logins to remedy User tool,i have to
validate their user id and password.

There is a java Program/Perl script which is used to validate this,  i
have to pass the username and password in to this program.

My Question is how do i call this Java Program/Perl Script when i
login in to the Remedy User tool.

Could you please help me.

Thanks
Sagar

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Uploading CSV file data in form

[vidyasagar kommu]

Hi All,

How can  I upload the file containing data in the remedy form. I want to
Create a Attachemt filed in Form when evevr user want to Upload a CSV file
Csv file containg the data (Form fields data ) once uploading done we need
to update the records in form (e.g.open tickets need to update the status
to Close ).
1) How to create a pop up window where I need to upload a new CSV file.
2) After we upload the file the form should use that CSV and update the
multiple records using the CSV in the form

Thanks in advance.

Thanks
Sagar

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Re: automatically creates a Tickets

[vidyasagar kommu]

Hi Ben Chernys

Could you please elaborate meta update.Meta update tool is it free
toll or  need to purchase any licenses .

My User will provide bulk of data in CSV file format  if your
importing data is it possible to  create a records in remedy? As of
now the user is creating manually we want automate ticket generation
for particular form.

Thanks
Sagar

On 4/10/12, Ben Chernys ben.cher...@softwaretoolhouse.com wrote:
 You can use Meta-Update for this.  With Meta-Update you will not need any
 staging forms or merge workflow.   With Meta-Update any errors are
 automatically logged and the input file records that caused the errors can
 be automatically replicated to a different file.  Any needed data can be
 loaded or set.

 With Meta-Update, development savings over staging forms etc. are in the
 order of magnitude scale.

 Cheers
 Ben Chernys
 Senior Software Architect

 Canada / Deutschland / Germany
 Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
 Email:   Ben.Chernys_AT_softwaretoolhouse.com
 Web: www.softwaretoolhouse.com

 Check out Software Tool House's free Diary Editor and the new
 Freebies section for an ITSM 7.6.04 Forms and Fields spreadsheet,

 Meta-Update, our premium ARS Data tool, lets you automate
 your imports, migrations, in no time at all, without programming,
 without staging forms, without merge workflow.
 http://www.softwaretoolhouse.com/




 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of vidyasagar kommu
 Sent: April-10-12 09:28
 To: arslist@ARSLIST.ORG
 Subject: automatically creates a Tickets

 Hi All,

 Mass ticket creation and closure using batch job.
 Mass ticket means How we can achieve for this my end user daily creating 100
 tickets in manually but they want automation to create a tickets they are
 just sending the data file we need to capture file and create a ticket in
 remedy ….what are the possible ways to do ..please let me know Can we
 achieve through ARImport tool ? or is there any implementation method in
 remedy?
 My application is completely customized I am not using any other ITSM
 modules.

 Thanks
 Sagar

 
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Re: Status Closed to reopen

[vidyasagar kommu]

Hi Steinar,

Thanks for your reply .In my application it is happening when I closed
a ticket and also I can reopen the ticket but my requirement is how to
restrict this functionality for a specific Group.(In that particular
group cannot do closed to reopen ).I have customized form User form
also present in my application in this user form I can create a users
that user can access my application .
How to do please help me on this ASAP

Thanks
Sagar

On 4/6/12, Steinar Halland steinar.hall...@gmail.com wrote:
 Hi,

 As you say this is a customized application, so wether or not it is possible
 to reopen a ticket depends on how the application was made.
 Maybe there has been produced some documentation for the custom app that
 might be of help?
 If not you probably would have to ask the people that made the application.

 Best regards

 Steinar

 Sendt fra min iPad

 Den 6. apr. 2012 kl. 08:09 skrev vidyasagar kommu
 kommuvidyasa...@gmail.com:

 Hi All,

 I want to reopen the closed tickets ..Is it possible to reopen once it
 is closed status.if it possible how can I achieve ? we are not using
 the ITSM Modules my application is fully customized .

 Any help would be appreciated.


 Thanks
 Sagar

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automatically creates a Tickets

[vidyasagar kommu]

Hi All,

Mass ticket creation and closure using batch job.
Mass ticket means How we can achieve for this my end user daily
creating 100 tickets in manually but they want automation to create a
tickets they are just sending the data file we need to capture file
and create a ticket in remedy ….what are the possible ways to do
..please let me know
Can we achieve through ARImport tool ? or is there any implementation
method in remedy?
My application is completely customized I am not using any other ITSM modules.

Thanks
Sagar

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Reports Creation Query

[vidyasagar kommu]

Hi All,

My application is completely customized there is no ITSM modules
Report functionality how it will work in BMC remedy ?
How can we check weather the crystal reports engine is installed or
not in my ARSystem?
What is the best way to creating the reports and taking the reports.
How we can achieve report Creatation?
Appreciate your help

Thanks
Sagar

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Status Closed to reopen

[vidyasagar kommu]

Hi All,

I want to reopen the closed tickets ..Is it possible to reopen once it
is closed status.if it possible how can I achieve ? we are not using
the ITSM Modules my application is fully customized .

Any help would be appreciated.


Thanks
Sagar

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DSO Issue

[vidyasagar kommu]

Hi All,

I want to send one form data in to another form two different AR
servers when i am submiting form of source server the same date is
pushed to another server with specified form in That i have created
one DSO and fileter i have created in the filter i am calling my DSO
The data is not pushing to Target server .

Could you please guide me .

I have checked DSO Log ...please find the below

Distributed Server Trace Log -- ON  (Mon Mar 26 2012 06:17:48.1407)
DIST Flushing cached pending list -- Will reload  (Mon Mar 26 2012
06:17:48.1409)
DIST Get a list of items to process (stage 0)  (Mon Mar 26 2012 06:17:48.1410)
DISTHandleDSOs: lastEntryId =
DISTGetThreadPendingList: lastEntryId =
DISTGetThreadPendingList: Error resetting lastEntryId.
DIST8 new item(s) found
DIST Processing item number 0  (Mon Mar 26 2012 06:17:48.2503)
DISTPending Type -- 1
DISTSource Form -- MarchCTTSPush Data
DISTSource ID -- 013
DISTPending Other --
DIST  -m MarchXtoY -p X-Y
DISTGet source schema definition (stage 2)
DIST   Using EXISTING cache definition for MarchXPush Data (X.bst.com)
DISTGet entry details (stage 3)
DISTGet mapping details (stage 4)
DIST   Filter-specified mapping -- MarchXtoY
DIST   Mapping MarchXtoY not in the cache or expired
DISTMapping name -- MarchXtoY
DISTTarget form -- MarchRecieveData
DISTTarget server -- Y.bst.com
DISTPerform final checks (stage 5)
DISTGet target schema definition (stage 6)
DIST** WARNING ** Access problem trying to get target form
definition, retry later...  (Mon Mar 26 2012 06:18:18.3582)
DISTSleeping for 43:42 minutes  (Mon Mar 26 2012 06:18:18.3586)



Thanks
Sagar

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Re: DSO Issue

[vidyasagar kommu]

Hi Shiju John

I have checked below command to check whether the serverds is running or not

ps -ef | grep serverds | wc -l I got a reply 1 that means I think
server is running properly could you please sugessest if anything
wrong for checking  the server running or not.

I have checked corresponding line for serverds.exe is commented or not
please find the below .

/opt/ar/xserver/bin/arservdsd -s xserver -I /opt/ar/xserver.

Could you please tell me is anything i need to check .

Thanks
Sagar



On 3/26/12, Shiju John johns...@gmail.com wrote:
 Hi,
 Check if the DSO service - serverds.exe is running in your server.

 if not check in the armonitor.cfg, if the corresponding line for
 serverds.exe is commented or not.

 Thanks and Regards,
 Shiju John

 On Mon, Mar 26, 2012 at 2:42 PM, vidyasagar kommu kommuvidyasa...@gmail.com
 wrote:

 Hi All,

 I want to send one form data in to another form two different AR
 servers when i am submiting form of source server the same date is
 pushed to another server with specified form in That i have created
 one DSO and fileter i have created in the filter i am calling my DSO
 The data is not pushing to Target server .

 Could you please guide me .

 I have checked DSO Log ...please find the below

 Distributed Server Trace Log -- ON  (Mon Mar 26 2012 06:17:48.1407)
 DIST Flushing cached pending list -- Will reload  (Mon Mar 26 2012
 06:17:48.1409)
 DIST Get a list of items to process (stage 0)  (Mon Mar 26 2012
 06:17:48.1410)
 DISTHandleDSOs: lastEntryId =
 DISTGetThreadPendingList: lastEntryId =
 DISTGetThreadPendingList: Error resetting lastEntryId.
 DIST8 new item(s) found
 DIST Processing item number 0  (Mon Mar 26 2012 06:17:48.2503)
 DISTPending Type -- 1
 DISTSource Form -- MarchCTTSPush Data
 DISTSource ID -- 013
 DISTPending Other --
 DIST  -m MarchXtoY -p X-Y
 DISTGet source schema definition (stage 2)
 DIST   Using EXISTING cache definition for MarchXPush Data (
 X.bst.com)
 DISTGet entry details (stage 3)
 DISTGet mapping details (stage 4)
 DIST   Filter-specified mapping -- MarchXtoY
 DIST   Mapping MarchXtoY not in the cache or expired
 DISTMapping name -- MarchXtoY
 DISTTarget form -- MarchRecieveData
 DISTTarget server -- Y.bst.com
 DISTPerform final checks (stage 5)
 DISTGet target schema definition (stage 6)
 DIST** WARNING ** Access problem trying to get target form
 definition, retry later...  (Mon Mar 26 2012 06:18:18.3582)
 DISTSleeping for 43:42 minutes  (Mon Mar 26 2012 06:18:18.3586)



 Thanks
 Sagar


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 --

 Thanks and Regards,
 Shiju John

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Re: DSO Issue

[vidyasagar kommu]

Hi Ann

Q) Is the DSO process running on your target server?
Ans) Yes it is running.

Q) The form that is mentioned in the Mapping, Does this exist on the other
 Server?
Ans) Yes it is exist on the other (Target Server).

Q) Can you sending server, see the destination server? at an operating level?
Yes I am able to see the destination server name .when i am
configuring i can  able to see the Target server name and also forms
which are present in the target server.
Q) is the destination server declared in your hosts file?
 No not yet decleared could you please guide how to set the server
in host file and also tell me the path .

Thanks
Sagar


On 3/26/12, Ann Brown a...@ctl.gb.com wrote:
 Sagar,

 A couple of questions

 Is the DSO process running on your target server?
 The form that is mentioned in the Mapping, Does this exist on the other
 Server?
 Can you sending server, see the destination server? at an operating level?
 is the destination server declared in your hosts file?

 Thanks

 Ann

 on 26/3/12 12:42 PM, arslist@ARSLIST.ORG wrote:

 Hi All,

 I want to send one form data in to another form two different AR
 servers when i am submiting form of source server the same date is
 pushed to another server with specified form in That i have created
 one DSO and fileter i have created in the filter i am calling my DSO
 The data is not pushing to Target server .

 Could you please guide me .

 I have checked DSO Log ...please find the below

 Distributed Server Trace Log -- ON  (Mon Mar 26 2012 06:17:48.1407)
 DIST Flushing cached pending list -- Will reload  (Mon Mar 26 2012
 06:17:48.1409)
 DIST Get a list of items to process (stage 0)  (Mon Mar 26 2012
 06:17:48.1410)
 DISTHandleDSOs: lastEntryId =
 DISTGetThreadPendingList: lastEntryId =
 DISTGetThreadPendingList: Error resetting lastEntryId.
 DIST8 new item(s) found
 DIST Processing item number 0  (Mon Mar 26 2012 06:17:48.2503)
 DISTPending Type -- 1
 DISTSource Form -- MarchCTTSPush Data
 DISTSource ID -- 013
 DISTPending Other --
 DIST  -m MarchXtoY -p X-Y
 DISTGet source schema definition (stage 2)
 DIST   Using EXISTING cache definition for MarchXPush Data
 (X.bst.com)
 DISTGet entry details (stage 3)
 DISTGet mapping details (stage 4)
 DIST   Filter-specified mapping -- MarchXtoY
 DIST   Mapping MarchXtoY not in the cache or expired
 DISTMapping name -- MarchXtoY
 DISTTarget form -- MarchRecieveData
 DISTTarget server -- Y.bst.com
 DISTPerform final checks (stage 5)
 DISTGet target schema definition (stage 6)
 DIST** WARNING ** Access problem trying to get target form
 definition, retry later...  (Mon Mar 26 2012 06:18:18.3582)
 DISTSleeping for 43:42 minutes  (Mon Mar 26 2012 06:18:18.3586)

 Thanks
 Sagar



 
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Re: DSO Issue

[vidyasagar kommu]

Hi Ann,

we are using Unix opertaing system(SunOS 5.10).
Could you please suggest how to restart the DSO Server  .

without restarting the DSO  please find the below arerror.log

Source server arerror logs:
Mon Mar 26 06:16:10 2012  390620 : Failed to open ignore word file (ARERR 659)
Mon Mar 26 06:16:10 2012 No such file or directory :
/opt/ar/xserver/fts/fult
 ext.stp
Target Server arerror log::

Mon Mar 26 10:04:08 2012  Distrib : The value(s) for this entry
violate a unique index that has been defined for this form (ARERR 382)
Mon Mar 26 10:04:08 2012  Distrib : The value(s) for this entry
violate a unique index that has been defined for this form (ARERR 382)

Thanks
Sagar

On 3/26/12, Ann Ctl a...@ctl.gb.com wrote:
 Sagar,

 What operating system are you running the server on?

 Windows? Or unix?

 On unix the hosts file is in /etc

 On windows its in windows\system32\drivers\etc

 If you look at the file you will see the format for entering server names.

 You must use the server name that you use in the dso mapping e.g.
 Y.bst.com and the ip address.

 Then restart dso processes on both  machines.

 When it fails are you seeing anything in the arerror.log
 ?

 Thanks

 Ann

 Sent from my iPhone

 On 26 Mar 2012, at 14:13, vidyasagar kommu kommuvidyasa...@gmail.com
 wrote:

 Hi Ann

 Q) Is the DSO process running on your target server?
 Ans) Yes it is running.

 Q) The form that is mentioned in the Mapping, Does this exist on the
 other
   Server?
 Ans) Yes it is exist on the other (Target Server).

 Q) Can you sending server, see the destination server? at an operating
 level?
  Yes I am able to see the destination server name .when i am
 configuring i can  able to see the Target server name and also forms
 which are present in the target server.
 Q) is the destination server declared in your hosts file?
   No not yet decleared could you please guide how to set the server
 in host file and also tell me the path .

 Thanks
 Sagar


 On 3/26/12, Ann Brown a...@ctl.gb.com wrote:
 Sagar,

 A couple of questions

 Is the DSO process running on your target server?
 The form that is mentioned in the Mapping, Does this exist on the other
 Server?
 Can you sending server, see the destination server? at an operating
 level?
 is the destination server declared in your hosts file?

 Thanks

 Ann

 on 26/3/12 12:42 PM, arslist@ARSLIST.ORG wrote:

 Hi All,

 I want to send one form data in to another form two different AR
 servers when i am submiting form of source server the same date is
 pushed to another server with specified form in That i have created
 one DSO and fileter i have created in the filter i am calling my DSO
 The data is not pushing to Target server .

 Could you please guide me .

 I have checked DSO Log ...please find the below

 Distributed Server Trace Log -- ON  (Mon Mar 26 2012 06:17:48.1407)
 DIST Flushing cached pending list -- Will reload  (Mon Mar 26 2012
 06:17:48.1409)
 DIST Get a list of items to process (stage 0)  (Mon Mar 26 2012
 06:17:48.1410)
 DISTHandleDSOs: lastEntryId =
 DISTGetThreadPendingList: lastEntryId =
 DISTGetThreadPendingList: Error resetting lastEntryId.
 DIST8 new item(s) found
 DIST Processing item number 0  (Mon Mar 26 2012 06:17:48.2503)
 DISTPending Type -- 1
 DISTSource Form -- MarchCTTSPush Data
 DISTSource ID -- 013
 DISTPending Other --
 DIST  -m MarchXtoY -p X-Y
 DISTGet source schema definition (stage 2)
 DIST   Using EXISTING cache definition for MarchXPush Data
 (X.bst.com)
 DISTGet entry details (stage 3)
 DISTGet mapping details (stage 4)
 DIST   Filter-specified mapping -- MarchXtoY
 DIST   Mapping MarchXtoY not in the cache or expired
 DISTMapping name -- MarchXtoY
 DISTTarget form -- MarchRecieveData
 DISTTarget server -- Y.bst.com
 DISTPerform final checks (stage 5)
 DISTGet target schema definition (stage 6)
 DIST** WARNING ** Access problem trying to get target form
 definition, retry later...  (Mon Mar 26 2012 06:18:18.3582)
 DISTSleeping for 43:42 minutes  (Mon Mar 26 2012 06:18:18.3586)

 Thanks
 Sagar



 
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Integartion with ITSM Module and Customized

[vidyasagar kommu]

Hi All,

we are using one serverA is completely customized with the server
version is  7.5  and another serverB is ITSM problem management with
the version 7.1
I am looking for single interface to view all the tickets information
associated with the ServerA and ServerB
Is it possible to achieve my requirement?
Do you know a better way?

Could you please share your Ideas and suggestions

Thanks
Sagar

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Cannot establish a network connection to the AR System server

[vidyasagar kommu]

Hi All,

I am unable to access the server i am getting below error :

ARERR [90] Cannot establish a network connection to the AR System
server : servera : RPC: Miscellaneous tli error - System error
(Connection refused).

When i am trying to restart the server below error i am getting.

ld.so.1: arserverd: fatal: libclntsh.so.9.0: open failed: No such file
or directory.

In arrerror log file Below errors:
Tue Mar 13 09:34:57 2012  Distrib : AR System Distributed Server
terminated -- fatal error encountered (ARDSNOTE 3001)
Tue Mar 13 09:34:58 2012  Distrib : Error while writing to a file (ARDSERR 301)
Tue Mar 13 09:34:58 2012 /opt/ar/itm104/db/ardist.log
Tue Mar 13 09:37:18 2012  Distrib : AR System Server is not currently
available -- will retry connection (ARDSNOTE 3004)
Tue Mar 13 09:39:54 2012  Distrib : AR System Distributed Server
terminated when a signal was received by the server (ARDSNOTE 3000)
Tue Mar 13 09:39:54 2012 15
Tue Mar 13 09:39:55 2012  Distrib : AR System Distributed Server
terminated -- fatal error encountered (ARDSNOTE 3001)
Tue Mar 13 09:40:18 2012  Distrib : Error while writing to a file (ARDSERR 301)
Tue Mar 13 09:40:18 2012 /opt/ar/itm104/db/ardist.log
Tue Mar 13 09:42:38 2012  Distrib : AR System Server is not currently
available -- will retry connection (ARDSNOTE 3004)

Could you please help me on this .


Thanks
Sagar

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Case sentive In ITSM problem management

[vidyasagar kommu]

Hi ,

How to make the fields generic instead of Case sensitive?

-- Thanks
Sagar

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Re: Case sentive In ITSM problem management

[vidyasagar kommu]

My question Is like I have form with field FirstName when i am going
to save the form i have given the field value Test and when i am
searching for record i have given filed value test it is showing
warring like no request match error but My requirmrment is it should
display .

Please help how to do .

 2/7/12, Tauf Chowdhury taufc...@gmail.com wrote:
 Assuming you're talking about a system sitting on an Oracle DB, you would
 have to create active links that perform an UPPER conversion (also assuming
 that the data in the DB is upper case as well) on each field.

 On Tue, Feb 7, 2012 at 10:11 AM, vidyasagar kommu kommuvidyasa...@gmail.com
 wrote:

 Hi ,

 How to make the fields generic instead of Case sensitive?

 -- Thanks
 Sagar


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 --
 *Tauf Chowdhury

 *

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-- 
Sagar

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Re: Case sentive In ITSM problem management

[vidyasagar kommu]

Server Version: 7.1.00 Build 200708221849

Operating Sytem: Linux 2.6.18-53.1.14.el5

Data Base Version:10.2.0.4.0 - 64bi

Data Base Type: Oracle

On 2/7/12, Tauf Chowdhury taufc...@gmail.com wrote:
 Can you first give your environment specifications? DB, ARS version, etc...

 On Tue, Feb 7, 2012 at 10:24 AM, vidyasagar kommu kommuvidyasa...@gmail.com
 wrote:

 My question Is like I have form with field FirstName when i am going
 to save the form i have given the field value Test and when i am
 searching for record i have given filed value test it is showing
 warring like no request match error but My requirmrment is it should
 display .

 Please help how to do .

  2/7/12, Tauf Chowdhury taufc...@gmail.com wrote:
  Assuming you're talking about a system sitting on an Oracle DB, you
  would
  have to create active links that perform an UPPER conversion (also
 assuming
  that the data in the DB is upper case as well) on each field.
 
  On Tue, Feb 7, 2012 at 10:11 AM, vidyasagar kommu 
 kommuvidyasa...@gmail.com
  wrote:
 
  Hi ,
 
  How to make the fields generic instead of Case sensitive?
 
  -- Thanks
  Sagar
 
 
 
 ___
  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
  attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
 
 
 
 
  --
  *Tauf Chowdhury
 
  *
 
 
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  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
  attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
 


 --
 Sagar


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 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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 --
 *Tauf Chowdhury

 *

 ___
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-- 
Sagar

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Need urgent help Required in ITSM Problem Management Work info tab

[vidyasagar kommu]

Hi
the Work Info tab on a problem management  ticket, once user select a
work info item to view, user should be able to view the other work
info items without coming in and out of the 'Investigation Work info'
window all the time.

For Example: In work Info Tab has about 19 work info items and user
need to open/close 19 windows to read all updates.

Once user selects one of the work info item and view in investigation
info popup , he should be able to navigate through remaining work info
items in same popup for same session



Appreciate your suggestion/ideas.

-- 
Sagar

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Re: Need urgent help Required in ITSM Problem Management Work info tab

[vidyasagar kommu]

Hi Nathan,

I am looking Once user selects one of the work info item and view in
investigation work info popup , he should be able to navigate through
remaining workinfo items in same popup for same session without
closing the PBM :Investigation work info Popup window.At present
scenario is once user select a work info item to view, user should be
able to view the other work info items without coming in and out of
the 'Investigation Work info' window all the time.

For Example: Problem ticket PBI0412 has about 19 work info
items and user need to open/close 19 windows to read all updates.

Thanks in advance
Sagar


On 2/1/12, Nathan Aker nathan_a...@mcafee.com wrote:
 With the version you are on, you have two options:

 1. Open the work info items individually
 2. Use the Report button below the table to view all the work info entries
 in an appended text field as a running list.

 Your only other option would be to customize the table field on the Problem
 Investigation form to show whatever additional columns of data you are
 looking to view all at once between all the work info entries.  I'm not
 exactly sure what you are trying to accomplish, but if you're simply looking
 for a running log of all the work info entries together, simply use the
 Report button below the work info table.

 Thanks.  Nate.

 Nathan Aker
 ITSM Solution Architect
 McAfee, Inc.


 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of vidyasagar kommu
 Sent: Wednesday, February 01, 2012 9:48 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Need urgent help Required in ITSM Problem Management Work info
 tab

 Hi Natham,

 I have one table (WorkInfo) in the form.

 When we click the table row pop window shows all the info of that row.

 For next row info I need to close the popup and click on the next row of the
 table row so pop up window shows all the info of next row.

 How can I view all Table row items from same popup (without closing)even if
 i select next row info in the table ,the next row should be shown.

 Enviornment Details:
 Server Version :7.1.00 Build 200708221849 Data Base: 10.2.0.4.0 - 64bi
 Operating system: Linux 2.6.18-53.1.14.el5



 On 2/1/12, Nathan Aker nathan_a...@mcafee.com wrote:
 Sagar, not sure what version you are on, but most of the newer
 versions have a history button above the work detail table (on the
 Problem Investigation
 form) allowing you to view all work detail entries in a long running text
 field together.  Is this what you are looking for?   Nate.

 Nathan Aker
 ITSM Solution Architect
 McAfee, Inc.

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of vidyasagar kommu
 Sent: Wednesday, February 01, 2012 1:59 AM
 To: arslist@ARSLIST.ORG
 Subject: Need urgent help Required in ITSM Problem Management Work
 info tab

 Hi
 the Work Info tab on a problem management  ticket, once user select a
 work info item to view, user should be able to view the other work
 info items without coming in and out of the 'Investigation Work info'
 window all the time.

 For Example: In work Info Tab has about 19 work info items and user
 need to open/close 19 windows to read all updates.

 Once user selects one of the work info item and view in investigation
 info popup , he should be able to navigate through remaining work info
 items in same popup for same session



 Appreciate your suggestion/ideas.

 --
 Sagar

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 _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

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 _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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 --
 Sagar

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 www.wwrug12.com ARSList: Where the Answers Are

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-- 
Sagar

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