Re: Blue (new) license agreement issues...
Hi, The misunderstanding as such has been sorted out. And both parties seems to have been correct. I was correct in that Service Desk User licenses can normally be used for custom applications. So no one needs to worry. In this specific case however, the customer had a special clause in their license agreement stating that they could NOT use the licenses for custom applications. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (3 x Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Sounds to me like there may be information missing on both sides, but here's the raw information. Under Suite (blue) licensing, license entitlement is sold in bundles. So for the Service Desk User bundle, you get the following entitlements: AR User Fixed Incident Mgmt Fixed Problem Mgmt Fixed Or AR User Floating Incident Mgmt Floating Problem Mgmt Floating The AR User portion of the bundle _can_ be used for custom/bespoke applications or extensions. However, obviously the Incident/Problem licenses require that the AR User license be present on the same AR System server to operate - i.e. you can't install the AR User on one system and the Incident/Problem on another and expect to use Incident/Problem on the second system. Fixed licenses are site licenses - they are associated with a named user. Thus the same human being is entitled to use the purchased fixed entitlement on multiple instance, but _only_ if the login name is exactly the same on every instance. Floating licenses are linked to an instance, but can be shared by multiple human beings. The number of people that can concurrently be logged in equals the number of installed floating user licenses. Even if the same human being goes to a second instance, they will need to access a second purchased floating license. So two possibilities: 1. If Fixed was purchased, the fixed licenses could be activated on a second instance as long as they are assigned to the same named user with the same login name. The AR System User license could be used to power a custom/bespoke application. 2. If floating, the licenses would all have to be deactivated on the first instance and then enabled on the second instance. The floating AR System User license could be used then to power either Incident/Problem or a custom/bespoke application. So one outstanding question is - which bundle did they buy? Thanks, David J. Easter Product Line Manager, AR System BSM Atrium Solutions Mgmt BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Tuesday, November 27, 2012 5:53 AM To: arslist@ARSLIST.ORG Subject: Re: Blue (new) license agreement issues... I would disagree, because part of that stack is a Remedy base licensewhich is all that's needed to run custom appsI would certainly get clarification directly from BMC on this one. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, November 27, 2012 6:35 AM To: arslist@ARSLIST.ORG Subject: Re: Blue (new) license agreement issues... Hi L.J., They say we can't move the entire license stack, and then run a home-grown application on that license. Best Regards - Misi, RRR AB, http://rrr.se Misi, So are you saying that they want to move the AR User, but not the Incident/Problem, or that they want to move the entire stack to another server, even though the other server doesn't contain service deskI would imagine that moving the entire license stack would be possibleit would be using a more expensive license than necessary (only need the AR License)...but as long as it isn't being used in more than one environment at a time, I can't see it as being a problem. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, November 27, 2012 1:52 AM To: arslist@ARSLIST.ORG Subject: Blue (new) license agreement issues... Hi, I have a client with Service Desk Fixed/Floating licenses. Technically, 1 Service Desk Fixed/Floating license equals this: 1 AR User Fixed/Floating 1 Incident Mgmt Fixed/Floating 1 Problem Mgmt Fixed/Floating They are told that they are NOT allowed to run home-grown forms on a Service Desk Fixed/Floating license! If we go into more details, they want to move some of the Service Desk Fixed/Floating licenses to a separate server where the home grown license resides. But to me, that should make no difference. Any input on this? Best
Re: Blue (new) license agreement issues...
What a strange clause -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Monday, December 03, 2012 4:56 AM To: arslist@ARSLIST.ORG Subject: Re: Blue (new) license agreement issues... Hi, The misunderstanding as such has been sorted out. And both parties seems to have been correct. I was correct in that Service Desk User licenses can normally be used for custom applications. So no one needs to worry. In this specific case however, the customer had a special clause in their license agreement stating that they could NOT use the licenses for custom applications. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (3 x Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Sounds to me like there may be information missing on both sides, but here's the raw information. Under Suite (blue) licensing, license entitlement is sold in bundles. So for the Service Desk User bundle, you get the following entitlements: AR User Fixed Incident Mgmt Fixed Problem Mgmt Fixed Or AR User Floating Incident Mgmt Floating Problem Mgmt Floating The AR User portion of the bundle _can_ be used for custom/bespoke applications or extensions. However, obviously the Incident/Problem licenses require that the AR User license be present on the same AR System server to operate - i.e. you can't install the AR User on one system and the Incident/Problem on another and expect to use Incident/Problem on the second system. Fixed licenses are site licenses - they are associated with a named user. Thus the same human being is entitled to use the purchased fixed entitlement on multiple instance, but _only_ if the login name is exactly the same on every instance. Floating licenses are linked to an instance, but can be shared by multiple human beings. The number of people that can concurrently be logged in equals the number of installed floating user licenses. Even if the same human being goes to a second instance, they will need to access a second purchased floating license. So two possibilities: 1. If Fixed was purchased, the fixed licenses could be activated on a second instance as long as they are assigned to the same named user with the same login name. The AR System User license could be used to power a custom/bespoke application. 2. If floating, the licenses would all have to be deactivated on the first instance and then enabled on the second instance. The floating AR System User license could be used then to power either Incident/Problem or a custom/bespoke application. So one outstanding question is - which bundle did they buy? Thanks, David J. Easter Product Line Manager, AR System BSM Atrium Solutions Mgmt BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Tuesday, November 27, 2012 5:53 AM To: arslist@ARSLIST.ORG Subject: Re: Blue (new) license agreement issues... I would disagree, because part of that stack is a Remedy base licensewhich is all that's needed to run custom appsI would certainly get clarification directly from BMC on this one. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, November 27, 2012 6:35 AM To: arslist@ARSLIST.ORG Subject: Re: Blue (new) license agreement issues... Hi L.J., They say we can't move the entire license stack, and then run a home-grown application on that license. Best Regards - Misi, RRR AB, http://rrr.se Misi, So are you saying that they want to move the AR User, but not the Incident/Problem, or that they want to move the entire stack to another server, even though the other server doesn't contain service deskI would imagine that moving the entire license stack would be possibleit would be using a more expensive license than necessary (only need the AR License)...but as long as it isn't being used in more than one environment at a time, I can't see it as being a problem. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, November 27, 2012 1:52 AM To: arslist@ARSLIST.ORG Subject: Blue (new) license agreement issues... Hi, I have a client with Service Desk Fixed/Floating licenses. Technically, 1 Service Desk Fixed/Floating license equals this: 1 AR User Fixed/Floating 1 Incident Mgmt Fixed/Floating 1 Problem Mgmt Fixed/Floating They are told
Re: Blue (new) license agreement issues...
What we learned: read the contract carefully before signing. Sent from my iPhone On Dec 3, 2012, at 9:06 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: What a strange clause -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Monday, December 03, 2012 4:56 AM To: arslist@ARSLIST.ORG Subject: Re: Blue (new) license agreement issues... Hi, The misunderstanding as such has been sorted out. And both parties seems to have been correct. I was correct in that Service Desk User licenses can normally be used for custom applications. So no one needs to worry. In this specific case however, the customer had a special clause in their license agreement stating that they could NOT use the licenses for custom applications. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (3 x Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Sounds to me like there may be information missing on both sides, but here's the raw information. Under Suite (blue) licensing, license entitlement is sold in bundles. So for the Service Desk User bundle, you get the following entitlements: AR User Fixed Incident Mgmt Fixed Problem Mgmt Fixed Or AR User Floating Incident Mgmt Floating Problem Mgmt Floating The AR User portion of the bundle _can_ be used for custom/bespoke applications or extensions. However, obviously the Incident/Problem licenses require that the AR User license be present on the same AR System server to operate - i.e. you can't install the AR User on one system and the Incident/Problem on another and expect to use Incident/Problem on the second system. Fixed licenses are site licenses - they are associated with a named user. Thus the same human being is entitled to use the purchased fixed entitlement on multiple instance, but _only_ if the login name is exactly the same on every instance. Floating licenses are linked to an instance, but can be shared by multiple human beings. The number of people that can concurrently be logged in equals the number of installed floating user licenses. Even if the same human being goes to a second instance, they will need to access a second purchased floating license. So two possibilities: 1. If Fixed was purchased, the fixed licenses could be activated on a second instance as long as they are assigned to the same named user with the same login name. The AR System User license could be used to power a custom/bespoke application. 2. If floating, the licenses would all have to be deactivated on the first instance and then enabled on the second instance. The floating AR System User license could be used then to power either Incident/Problem or a custom/bespoke application. So one outstanding question is - which bundle did they buy? Thanks, David J. Easter Product Line Manager, AR System BSM Atrium Solutions Mgmt BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Tuesday, November 27, 2012 5:53 AM To: arslist@ARSLIST.ORG Subject: Re: Blue (new) license agreement issues... I would disagree, because part of that stack is a Remedy base licensewhich is all that's needed to run custom appsI would certainly get clarification directly from BMC on this one. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, November 27, 2012 6:35 AM To: arslist@ARSLIST.ORG Subject: Re: Blue (new) license agreement issues... Hi L.J., They say we can't move the entire license stack, and then run a home-grown application on that license. Best Regards - Misi, RRR AB, http://rrr.se Misi, So are you saying that they want to move the AR User, but not the Incident/Problem, or that they want to move the entire stack to another server, even though the other server doesn't contain service deskI would imagine that moving the entire license stack would be possibleit would be using a more expensive license than necessary (only need the AR License)...but as long as it isn't being used in more than one environment at a time, I can't see it as being a problem. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, November 27, 2012 1:52 AM To: arslist@ARSLIST.ORG Subject: Blue (new) license agreement issues... Hi, I have a client with Service Desk Fixed/Floating licenses. Technically, 1 Service Desk Fixed
Blue (new) license agreement issues...
Hi, I have a client with Service Desk Fixed/Floating licenses. Technically, 1 Service Desk Fixed/Floating license equals this: 1 AR User Fixed/Floating 1 Incident Mgmt Fixed/Floating 1 Problem Mgmt Fixed/Floating They are told that they are NOT allowed to run home-grown forms on a Service Desk Fixed/Floating license! If we go into more details, they want to move some of the Service Desk Fixed/Floating licenses to a separate server where the home grown license resides. But to me, that should make no difference. Any input on this? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (3 x Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Blue (new) license agreement issues...
Good morning Misi, I would ask to see it in writing. When I was trying to make sure my companies licenses were correct, it took a number of conversations until I got the correct information. The Blue licensing model, seems to have a number of questions and miss information. Good luck and let us know what you find out. Howard -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, November 27, 2012 3:52 AM To: arslist@ARSLIST.ORG Subject: Blue (new) license agreement issues... Hi, I have a client with Service Desk Fixed/Floating licenses. Technically, 1 Service Desk Fixed/Floating license equals this: 1 AR User Fixed/Floating 1 Incident Mgmt Fixed/Floating 1 Problem Mgmt Fixed/Floating They are told that they are NOT allowed to run home-grown forms on a Service Desk Fixed/Floating license! If we go into more details, they want to move some of the Service Desk Fixed/Floating licenses to a separate server where the home grown license resides. But to me, that should make no difference. Any input on this? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (3 x Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Blue (new) license agreement issues...
Misi, So are you saying that they want to move the AR User, but not the Incident/Problem, or that they want to move the entire stack to another server, even though the other server doesn't contain service deskI would imagine that moving the entire license stack would be possibleit would be using a more expensive license than necessary (only need the AR License)...but as long as it isn't being used in more than one environment at a time, I can't see it as being a problem. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, November 27, 2012 1:52 AM To: arslist@ARSLIST.ORG Subject: Blue (new) license agreement issues... Hi, I have a client with Service Desk Fixed/Floating licenses. Technically, 1 Service Desk Fixed/Floating license equals this: 1 AR User Fixed/Floating 1 Incident Mgmt Fixed/Floating 1 Problem Mgmt Fixed/Floating They are told that they are NOT allowed to run home-grown forms on a Service Desk Fixed/Floating license! If we go into more details, they want to move some of the Service Desk Fixed/Floating licenses to a separate server where the home grown license resides. But to me, that should make no difference. Any input on this? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (3 x Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Blue (new) license agreement issues...
Hi, The customer got this in writing, I think. Their sales rep says the can not use a Service Desk license to run Custom apps. They need to purchase an extra Service Management Specialist Fixed/Floating to allow users to run their home grown applications. My understanding of licenses and the license agreement, if we skip the discussion about Write/Read licenses etc, are: A. Fixed licenses can be shared across servers for the same user B. Floating licenses can be moved around to different servers, for example if you own 100 licenses you can put 70 on one server and 30 on another. The same apply to Fixed licenses if you have a different set of users that will make use of them. C. A Suite License gives you permission to run all applications plus the basic AR User license needed at the bottom D. A Service Desk license gives you permission to run Incident, Problem and the also the underlying AR User license E. If you want to move 30 of your AR User Floating licenses to another server with a home grown application, you have to choose which license-pack you move. You can choose either Service Desk Float, Suite Float or maybe Asset Float. If we choose Service Desk Float this means: ITSM server: -30 AR User Float ITSM server: -30 Incident Float ITSM server: -30 Problem Float Home-grown server: +30 AR User Float Any other comments? Best Regards - Misi, RRR AB, http://rrr.se Good morning Misi, I would ask to see it in writing. When I was trying to make sure my companies licenses were correct, it took a number of conversations until I got the correct information. The Blue licensing model, seems to have a number of questions and miss information. Good luck and let us know what you find out. Howard -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, November 27, 2012 3:52 AM To: arslist@ARSLIST.ORG Subject: Blue (new) license agreement issues... Hi, I have a client with Service Desk Fixed/Floating licenses. Technically, 1 Service Desk Fixed/Floating license equals this: 1 AR User Fixed/Floating 1 Incident Mgmt Fixed/Floating 1 Problem Mgmt Fixed/Floating They are told that they are NOT allowed to run home-grown forms on a Service Desk Fixed/Floating license! If we go into more details, they want to move some of the Service Desk Fixed/Floating licenses to a separate server where the home grown license resides. But to me, that should make no difference. Any input on this? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (3 x Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Blue (new) license agreement issues...
Hi L.J., They say we can't move the entire license stack, and then run a home-grown application on that license. Best Regards - Misi, RRR AB, http://rrr.se Misi, So are you saying that they want to move the AR User, but not the Incident/Problem, or that they want to move the entire stack to another server, even though the other server doesn't contain service deskI would imagine that moving the entire license stack would be possibleit would be using a more expensive license than necessary (only need the AR License)...but as long as it isn't being used in more than one environment at a time, I can't see it as being a problem. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, November 27, 2012 1:52 AM To: arslist@ARSLIST.ORG Subject: Blue (new) license agreement issues... Hi, I have a client with Service Desk Fixed/Floating licenses. Technically, 1 Service Desk Fixed/Floating license equals this: 1 AR User Fixed/Floating 1 Incident Mgmt Fixed/Floating 1 Problem Mgmt Fixed/Floating They are told that they are NOT allowed to run home-grown forms on a Service Desk Fixed/Floating license! If we go into more details, they want to move some of the Service Desk Fixed/Floating licenses to a separate server where the home grown license resides. But to me, that should make no difference. Any input on this? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (3 x Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Blue (new) license agreement issues...
I would disagree, because part of that stack is a Remedy base licensewhich is all that's needed to run custom appsI would certainly get clarification directly from BMC on this one. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, November 27, 2012 6:35 AM To: arslist@ARSLIST.ORG Subject: Re: Blue (new) license agreement issues... Hi L.J., They say we can't move the entire license stack, and then run a home-grown application on that license. Best Regards - Misi, RRR AB, http://rrr.se Misi, So are you saying that they want to move the AR User, but not the Incident/Problem, or that they want to move the entire stack to another server, even though the other server doesn't contain service deskI would imagine that moving the entire license stack would be possibleit would be using a more expensive license than necessary (only need the AR License)...but as long as it isn't being used in more than one environment at a time, I can't see it as being a problem. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, November 27, 2012 1:52 AM To: arslist@ARSLIST.ORG Subject: Blue (new) license agreement issues... Hi, I have a client with Service Desk Fixed/Floating licenses. Technically, 1 Service Desk Fixed/Floating license equals this: 1 AR User Fixed/Floating 1 Incident Mgmt Fixed/Floating 1 Problem Mgmt Fixed/Floating They are told that they are NOT allowed to run home-grown forms on a Service Desk Fixed/Floating license! If we go into more details, they want to move some of the Service Desk Fixed/Floating licenses to a separate server where the home grown license resides. But to me, that should make no difference. Any input on this? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (3 x Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Blue (new) license agreement issues...
Sounds to me like there may be information missing on both sides, but here's the raw information. Under Suite (blue) licensing, license entitlement is sold in bundles. So for the Service Desk User bundle, you get the following entitlements: AR User Fixed Incident Mgmt Fixed Problem Mgmt Fixed Or AR User Floating Incident Mgmt Floating Problem Mgmt Floating The AR User portion of the bundle _can_ be used for custom/bespoke applications or extensions. However, obviously the Incident/Problem licenses require that the AR User license be present on the same AR System server to operate - i.e. you can't install the AR User on one system and the Incident/Problem on another and expect to use Incident/Problem on the second system. Fixed licenses are site licenses - they are associated with a named user. Thus the same human being is entitled to use the purchased fixed entitlement on multiple instance, but _only_ if the login name is exactly the same on every instance. Floating licenses are linked to an instance, but can be shared by multiple human beings. The number of people that can concurrently be logged in equals the number of installed floating user licenses. Even if the same human being goes to a second instance, they will need to access a second purchased floating license. So two possibilities: 1. If Fixed was purchased, the fixed licenses could be activated on a second instance as long as they are assigned to the same named user with the same login name. The AR System User license could be used to power a custom/bespoke application. 2. If floating, the licenses would all have to be deactivated on the first instance and then enabled on the second instance. The floating AR System User license could be used then to power either Incident/Problem or a custom/bespoke application. So one outstanding question is - which bundle did they buy? Thanks, David J. Easter Product Line Manager, AR System BSM Atrium Solutions Mgmt BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Tuesday, November 27, 2012 5:53 AM To: arslist@ARSLIST.ORG Subject: Re: Blue (new) license agreement issues... I would disagree, because part of that stack is a Remedy base licensewhich is all that's needed to run custom appsI would certainly get clarification directly from BMC on this one. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, November 27, 2012 6:35 AM To: arslist@ARSLIST.ORG Subject: Re: Blue (new) license agreement issues... Hi L.J., They say we can't move the entire license stack, and then run a home-grown application on that license. Best Regards - Misi, RRR AB, http://rrr.se Misi, So are you saying that they want to move the AR User, but not the Incident/Problem, or that they want to move the entire stack to another server, even though the other server doesn't contain service deskI would imagine that moving the entire license stack would be possibleit would be using a more expensive license than necessary (only need the AR License)...but as long as it isn't being used in more than one environment at a time, I can't see it as being a problem. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, November 27, 2012 1:52 AM To: arslist@ARSLIST.ORG Subject: Blue (new) license agreement issues... Hi, I have a client with Service Desk Fixed/Floating licenses. Technically, 1 Service Desk Fixed/Floating license equals this: 1 AR User Fixed/Floating 1 Incident Mgmt Fixed/Floating 1 Problem Mgmt Fixed/Floating They are told that they are NOT allowed to run home-grown forms on a Service Desk Fixed/Floating license! If we go into more details, they want to move some of the Service Desk Fixed/Floating licenses to a separate server where the home grown license resides. But to me, that should make no difference. Any input on this? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (3 x Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers
Re: Blue (new) license agreement issues...
Hi, Thank you very much David! The license type I have proposed to move to the bespoke server is Service Desk User Fixed/Floating. I wanted to remove the Incident/Problem/AR licenses from the ITSM-server, and add the AR licenses to the bespoke server. We were told that this was not allowed. What we also wanted to do, which I have not brought up here yet, is to also use 196 the Service Desk User Fixed licenses on both servers, as these have a set of named users that use both ITSM and the Bespoke aplication. The information we got was that we could not use the Service Desk User Fixed/Floating on the Bespoke server, and that the customer needed to buy Service Desk Specialist User Fixed/Floating licenses for the Bespoke server, and that the Service Desk User Fixed/Floating could not be used on the Bespoke server at all. But as I read your answer, it seems that I understood the situation correct from the start, and that the misunderstanding has happened at some other step in the contact chain. I have only spoken VIA the client to the sales rep... Best Regards - Misi, RRR AB, http://rrr.se Sounds to me like there may be information missing on both sides, but here's the raw information. Under Suite (blue) licensing, license entitlement is sold in bundles. So for the Service Desk User bundle, you get the following entitlements: AR User Fixed Incident Mgmt Fixed Problem Mgmt Fixed Or AR User Floating Incident Mgmt Floating Problem Mgmt Floating The AR User portion of the bundle _can_ be used for custom/bespoke applications or extensions. However, obviously the Incident/Problem licenses require that the AR User license be present on the same AR System server to operate - i.e. you can't install the AR User on one system and the Incident/Problem on another and expect to use Incident/Problem on the second system. Fixed licenses are site licenses - they are associated with a named user. Thus the same human being is entitled to use the purchased fixed entitlement on multiple instance, but _only_ if the login name is exactly the same on every instance. Floating licenses are linked to an instance, but can be shared by multiple human beings. The number of people that can concurrently be logged in equals the number of installed floating user licenses. Even if the same human being goes to a second instance, they will need to access a second purchased floating license. So two possibilities: 1. If Fixed was purchased, the fixed licenses could be activated on a second instance as long as they are assigned to the same named user with the same login name. The AR System User license could be used to power a custom/bespoke application. 2. If floating, the licenses would all have to be deactivated on the first instance and then enabled on the second instance. The floating AR System User license could be used then to power either Incident/Problem or a custom/bespoke application. So one outstanding question is - which bundle did they buy? Thanks, David J. Easter Product Line Manager, AR System BSM Atrium Solutions Mgmt BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Tuesday, November 27, 2012 5:53 AM To: arslist@ARSLIST.ORG Subject: Re: Blue (new) license agreement issues... I would disagree, because part of that stack is a Remedy base licensewhich is all that's needed to run custom appsI would certainly get clarification directly from BMC on this one. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, November 27, 2012 6:35 AM To: arslist@ARSLIST.ORG Subject: Re: Blue (new) license agreement issues... Hi L.J., They say we can't move the entire license stack, and then run a home-grown application on that license. Best Regards - Misi, RRR AB, http://rrr.se Misi, So are you saying that they want to move the AR User, but not the Incident/Problem, or that they want to move the entire stack to another server, even though the other server doesn't contain service deskI would imagine that moving the entire license stack would be possibleit would be using a more expensive license than necessary (only need the AR License)...but as long as it isn't being used in more than one environment at a time, I can't see it as being a problem. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, November 27, 2012 1:52 AM To: arslist@ARSLIST.ORG Subject: Blue (new) license agreement issues... Hi, I have a client with Service Desk Fixed/Floating licenses. Technically, 1 Service Desk Fixed/Floating license equals this: 1 AR User Fixed/Floating 1 Incident Mgmt Fixed/Floating 1 Problem Mgmt
