Re: Improve not clear fields after submitting a Request.
In the User Tool, click Tools, Options. Select Tab Behaviours. Then select the appropriate On New value (Keep previous fields)... Ben Chernys www.softwaretoolhouse.com - --- Original Message --- - From: Al_Remedy [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 21 May 2008 11:09:00 Hi all!, I'm working with ITSM 7, Patch 7. Do someone know how to leave the values after submitting a Request in HPD:Helpdesk form. I mean, when I submit a ticket, (default) all the values return to blank values in order to submit a new Request, but I want to leave the previous values in modify mode. Thanks a lot in advance. Alberto. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ** Hi all!,brbrI'm working with ITSM 7, Patch 7.brbrDo someone know how to leave the values after submitting a Request in HPD:Helpdesk form. I mean, when I submit a ticket, (default) all the values return to blank values in order to submit a new Request, but I want to leave the previous values in modify mode.br brThanks a lot in advance.brbrAlberto.br __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Improve not clear fields after submitting a Request.
Hi all!, I'm working with ITSM 7, Patch 7. Do someone know how to leave the values after submitting a Request in HPD:Helpdesk form. I mean, when I submit a ticket, (default) all the values return to blank values in order to submit a new Request, but I want to leave the previous values in modify mode. Thanks a lot in advance. Alberto. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Improve not clear fields after submitting a Request.
Firstly, thanks Ben, but I've tried that last week, the problem is that when you set this value, the mode continues being New, not Modify, that means, the application thinks that you'll submit a new Request with the same values. Thanks. Alberto 2008/5/21 Ben Chernys [EMAIL PROTECTED]: In the User Tool, click Tools, Options. Select Tab Behaviours. Then select the appropriate On New value (Keep previous fields)... Ben Chernys www.softwaretoolhouse.com - --- Original Message --- - From: Al_Remedy [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 21 May 2008 11:09:00 Hi all!, I'm working with ITSM 7, Patch 7. Do someone know how to leave the values after submitting a Request in HPD:Helpdesk form. I mean, when I submit a ticket, (default) all the values return to blank values in order to submit a new Request, but I want to leave the previous values in modify mode. Thanks a lot in advance. Alberto. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ** Hi all!,brbrI'm working with ITSM 7, Patch 7.brbrDo someone know how to leave the values after submitting a Request in HPD:Helpdesk form. I mean, when I submit a ticket, (default) all the values return to blank values in order to submit a new Request, but I want to leave the previous values in modify mode.br brThanks a lot in advance.brbrAlberto.br __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Improve not clear fields after submitting a Request.
Ahhh so. I mis-read your email. This is configurable in ITSM 7. I'm off to lunch now. If I do not see another pointing out where, I will respond on my return... Cheers Ben - --- Original Message --- - From: Al_Remedy [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 21 May 2008 11:42:04 Firstly, thanks Ben, but I've tried that last week, the problem is that when you set this value, the mode continues being New, not Modify, that means, the application thinks that you'll submit a new Request with the same values. Thanks. Alberto 2008/5/21 Ben Chernys [EMAIL PROTECTED]: In the User Tool, click Tools, Options. Select Tab Behaviours. Then select the appropriate On New value (Keep previous fields)... Ben Chernys www.softwaretoolhouse.com - --- Original Message --- - From: Al_Remedy [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 21 May 2008 11:09:00 Hi all!, I'm working with ITSM 7, Patch 7. Do someone know how to leave the values after submitting a Request in HPD:Helpdesk form. I mean, when I submit a ticket, (default) all the values return to blank values in order to submit a new Request, but I want to leave the previous values in modify mode. Thanks a lot in advance. Alberto. __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ** Hi all!,brbrI'm working with ITSM 7, Patch 7.brbrDo someone know how to leave the values after submitting a Request in HPD:Helpdesk form. I mean, when I submit a ticket, (default) all the values return to blank values in order to submit a new Request, but I want to leave the previous values in modify mode.br brThanks a lot in advance.brbrAlberto.br __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ** Firstly, thanks Ben,brbut I've tried that last week, the problem is that when you set this value, the mode continues being New, not Modify, that means, the application thinks that you'll submit a new Request with the same values.br brThanks.brAlbertobrbrdiv class=gmail_quote2008/5/21 Ben Chernys a href=mailto:[EMAIL PROTECTED]ben [EMAIL PROTECTED]/a:brblockqu ote class=gmail_quote style=border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex; In the User Tool, click Tools, Options. Select Tab Behaviours. Then select the appropriate On New value (Keep previous fields)...br br Ben Chernysbr a href=http://www.softwaretoolhouse.com; target=_blankwww.softwaretoolhouse.com/abr br - --- Original Message --- -br From: Al_Remedy a href=mailto:[EMAIL PROTECTED]alberto.reme [EMAIL PROTECTED]/abr To: a href=mailto:arslist@ARSLIST.ORG;[EMAIL PROTECTED] RG/abr Sent: Wed, 21 May 2008 11:09:00br divdiv/divdiv class=Wj3C7cbr Hi all!,br br I'm working with ITSM 7, Patch 7.br br Do someone know how to leave the values afterbr submitting a Request inbr HPD:Helpdesk form. I mean, when I submit a ticket,br (default) all the valuesbr return to blank values in order to submit a newbr Request, but I want to leavebr the previous values in modify mode.br br Thanks a lot in advance.br br Alberto.br br /div/div___ br br UNSUBSCRIBE or access ARSlist Archives atbr a href=http://www.arslist.org; target=_blankwww.arslist.org/abr Platinum Sponsor: a href=http://www.rmsportal.com; target=_blankwww.rmsportal.com/a ARSlist: Wherebr the Answers Arebr **br Hi all!,brbrI'm working with ITSM 7, Patchbr 7.brbrDo someone know how to leave the valuesbr div class=Ih2E3dafter submitting a Request in HPD:Helpdesk form. Ibr mean, when I submit a ticket, (default) all thebr values return to blank values in order to submit abr new Request, but I want to leave the previousbr /divvalues in modify mode.brbr brThanks a lot in advance.brbrAlberto.brbr __Platinum Sponsor: a href=http://www.rmsportal.com; target=_blankwww.rmsportal.com/a ARSlist:br Where the Answers Are html___br br ___ br UNSUBSCRIBE or access ARSlist Archives at a href=http://www.arslist.org; target=_blankwww.arslist.org/abr Platinum Sponsor: a href=http://www.rmsportal.com; target=_blankwww.rmsportal.com/a ARSlist: Where the Answers Arebr /blockquote/divbr __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Improve not clear fields after submitting a Request.
Thanks a lot. I'll be waiting!. 2008/5/21 Ben Chernys [EMAIL PROTECTED]: Ahhh so. I mis-read your email. This is configurable in ITSM 7. I'm off to lunch now. If I do not see another pointing out where, I will respond on my return... Cheers Ben - --- Original Message --- - From: Al_Remedy [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 21 May 2008 11:42:04 Firstly, thanks Ben, but I've tried that last week, the problem is that when you set this value, the mode continues being New, not Modify, that means, the application thinks that you'll submit a new Request with the same values. Thanks. Alberto 2008/5/21 Ben Chernys [EMAIL PROTECTED]: In the User Tool, click Tools, Options. Select Tab Behaviours. Then select the appropriate On New value (Keep previous fields)... Ben Chernys www.softwaretoolhouse.com - --- Original Message --- - From: Al_Remedy [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 21 May 2008 11:09:00 Hi all!, I'm working with ITSM 7, Patch 7. Do someone know how to leave the values after submitting a Request in HPD:Helpdesk form. I mean, when I submit a ticket, (default) all the values return to blank values in order to submit a new Request, but I want to leave the previous values in modify mode. Thanks a lot in advance. Alberto. __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ** Hi all!,brbrI'm working with ITSM 7, Patch 7.brbrDo someone know how to leave the values after submitting a Request in HPD:Helpdesk form. I mean, when I submit a ticket, (default) all the values return to blank values in order to submit a new Request, but I want to leave the previous values in modify mode.br brThanks a lot in advance.brbrAlberto.br __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ** Firstly, thanks Ben,brbut I've tried that last week, the problem is that when you set this value, the mode continues being New, not Modify, that means, the application thinks that you'll submit a new Request with the same values.br brThanks.brAlbertobrbrdiv class=gmail_quote2008/5/21 Ben Chernys a href=mailto:[EMAIL PROTECTED]ben [EMAIL PROTECTED]/a:brblockqu ote class=gmail_quote style=border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex; In the User Tool, click Tools, Options. Select Tab Behaviours. Then select the appropriate On New value (Keep previous fields)...br br Ben Chernysbr a href=http://www.softwaretoolhouse.com; target=_blankwww.softwaretoolhouse.com/abr br - --- Original Message --- -br From: Al_Remedy a href=mailto:[EMAIL PROTECTED]alberto.reme [EMAIL PROTECTED]/abr To: a href=mailto:arslist@ARSLIST.ORG;[EMAIL PROTECTED] RG/abr Sent: Wed, 21 May 2008 11:09:00br divdiv/divdiv class=Wj3C7cbr Hi all!,br br I'm working with ITSM 7, Patch 7.br br Do someone know how to leave the values afterbr submitting a Request inbr HPD:Helpdesk form. I mean, when I submit a ticket,br (default) all the valuesbr return to blank values in order to submit a newbr Request, but I want to leavebr the previous values in modify mode.br br Thanks a lot in advance.br br Alberto.br br /div/div___ br br UNSUBSCRIBE or access ARSlist Archives atbr a href=http://www.arslist.org; target=_blankwww.arslist.org/abr Platinum Sponsor: a href=http://www.rmsportal.com; target=_blankwww.rmsportal.com/a ARSlist: Wherebr the Answers Arebr **br Hi all!,brbrI'm working with ITSM 7, Patchbr 7.brbrDo someone know how to leave the valuesbr div class=Ih2E3dafter submitting a Request in HPD:Helpdesk form. Ibr mean, when I submit a ticket, (default) all thebr values return to blank values in order to submit abr new Request, but I want to leave the previousbr /divvalues in modify mode.brbr brThanks a lot in advance.brbrAlberto.brbr __Platinum Sponsor: a href=http://www.rmsportal.com; target=_blankwww.rmsportal.com/a ARSlist:br Where the Answers Are html___br br ___ br UNSUBSCRIBE or access ARSlist Archives at a
Re: Improve not clear fields after submitting a Request.
From any console, you can click Application Preferences from the General Functions section of the navigation pane. On the Incident Management tab, in the Form section, select Reopen in Current in the 'After New Save' field. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Al_Remedy Sent: Wednesday, May 21, 2008 4:09 AM To: arslist@ARSLIST.ORG Subject: Improve not clear fields after submitting a Request. ** Hi all!, I'm working with ITSM 7, Patch 7. Do someone know how to leave the values after submitting a Request in HPD:Helpdesk form. I mean, when I submit a ticket, (default) all the values return to blank values in order to submit a new Request, but I want to leave the previous values in modify mode. Thanks a lot in advance. Alberto. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Improve not clear fields after submitting a Request.
Thanks Lisa!, That was what I wanted!. Thanks a lot! Alberto 2008/5/21 Lisa Westerfield [EMAIL PROTECTED]: ** From any console, you can click Application Preferences from the General Functions section of the navigation pane. On the Incident Management tab, in the Form section, select Reopen in Current in the 'After New Save' field. *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Al_Remedy *Sent:* Wednesday, May 21, 2008 4:09 AM *To:* arslist@ARSLIST.ORG *Subject:* Improve not clear fields after submitting a Request. ** Hi all!, I'm working with ITSM 7, Patch 7. Do someone know how to leave the values after submitting a Request in HPD:Helpdesk form. I mean, when I submit a ticket, (default) all the values return to blank values in order to submit a new Request, but I want to leave the previous values in modify mode. Thanks a lot in advance. Alberto. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ http://www.bmc.com/userworld/ TuringSMI is a Platinum Sponsor of both BMC UserWorld Events *Email Disclaimer* This email has been sent from the TuringSMI Group This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
