RE: What to use instead of PERFORM-ACTION-OPEN-URL new "file:..."?
I am indeed opening the files on a network share with file://UNC_path Thanks for your suggestion – I’ll see if I can get that to work. In the interim I put in a work around where I am pulling the reports into an attachment field and my users have 2 additional clicks to get to the file. No complaints so far! Thanks, Sharon From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Jason Miller Sent: Sunday, February 04, 2018 1:47 PM To: ARSList <arslist@arslist.org> Subject: Re: What to use instead of PERFORM-ACTION-OPEN-URL new "file:..."? Are you opening files on a UNC path (network share) with file://UNC_path? If they are files on a share most likely you'll need to put a web server in from of them and serve them up via http. Depending on where the files are stored you could simply include that directory and publish them via the web server. For example we use ARInside. Our ARInside files are stored on one server and we have Apache web server (httpd) on a different server serving up the ARInside pages via UNC to the other server. I am not sure if this is something ISS can do as well. Jason On Sun, Feb 4, 2018 at 7:17 AM, Sharon Menachem <smenac...@rollins.com<mailto:smenac...@rollins.com>> wrote: Hi All, I understand from a previous post to the list, that the reason the PERFORM-ACTION-OPEN-URL new "file:..." functionality no longer works in Chrome is because of security changes, and that it is likely to stop working in IE soon once we are up to date with patches. I have many many excel reports that have been made available in Remedy using this functionality so I need to figure out another way to get the excel files to open in the web environment. I am running ARS 9.1.3 with custom apps on an SQL backend. What can I use instead of PERFORM-ACTION-OPEN-URL new "file:..."? Thanks, Sharon -- ARSList mailing list ARSList@arslist.org<mailto:ARSList@arslist.org> https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
Re: What to use instead of PERFORM-ACTION-OPEN-URL new "file:..."?
Are you opening files on a UNC path (network share) with *file://UNC_path*? If they are files on a share most likely you'll need to put a web server in from of them and serve them up via http. Depending on where the files are stored you could simply include that directory and publish them via the web server. For example we use ARInside. Our ARInside files are stored on one server and we have Apache web server (httpd) on a different server serving up the ARInside pages via UNC to the other server. I am not sure if this is something ISS can do as well. Jason On Sun, Feb 4, 2018 at 7:17 AM, Sharon Menachem <smenac...@rollins.com> wrote: > Hi All, > > > > I understand from a previous post to the list, that the reason the > PERFORM-ACTION-OPEN-URL new "file:..." functionality no longer works in > Chrome is because of security changes, and that it is likely to stop > working in IE soon once we are up to date with patches. I have many many > excel reports that have been made available in Remedy using this > functionality so I need to figure out another way to get the excel files to > open in the web environment. > > > > I am running ARS 9.1.3 with custom apps on an SQL backend. > > > > What can I use instead of PERFORM-ACTION-OPEN-URL new "file:..."? > > > > Thanks, > > Sharon > > > > > > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist > > -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
I didn’t notice that, do you think the space may need to be URL-encoded into
%20? Personally I still think it’s the browser security but this is one other
trick to try, you’d have to add an extra action before the run process to do
the replacement but if that works then you would need to write (or find) a
function to URL encode all characters that are not HTML compliant.
-Rick
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joel Sender
Sent: Friday, October 10, 2014 6:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
I’m not sure if this is the issue, but since your address contains a BLANK,
have you tried quotes around the URL?
HTH,
Joel
Joel Senderjdsen...@earthlink.netmailto:jdsen...@earthlink.net
310.829.5552
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith
Sent: Friday, October 10, 2014 1:24 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
Sadly, I tried that one.
Same issue – nothing happens in web browser.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Friday, October 10, 2014 3:23 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
Why not just add the URL to a line of text on a button?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Friday, October 10, 2014 3:16 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
Disclaimer: I haven't messed around with this for a while, so it might take
some tinkering.
Stuff below taken from here:
http://stackoverflow.com/questions/4679756/show-a-pdf-files-in-users-browser-via-php-perl
If you have PHP on your web server you can directly display a PDF doing
something like this:
?php
$file = './path/to/the.pdf';
$filename = 'Custom file name for the.pdf'; /* Note: Always use .pdf at the
end. */
header('Content-type: application/pdf');
header('Content-Disposition: inline; filename=' . $filename . '');
header('Content-Transfer-Encoding: binary');
header('Content-Length: ' . filesize($file));
header('Accept-Ranges: bytes');
@readfile($file);
?
William Rentfrow
wrentf...@stratacominc.commailto:wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood
Sent: Friday, October 10, 2014 1:47 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
The last thing I want to do is muddy the issue, but this rings a faint bell
about browser security.
It has been awhile and I can't recall the specifics, but maybe it will jog
someone else's memory. It was something about trying to open a file on a local
path that the browser (by default) viewed as malicious activity and either did
nothing, or 404'd as a result.
It may not be applicable, but just in case.
-JDHood
On Fri, Oct 10, 2014 at 1:30 PM, Sinclair, Keith
ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com wrote:
**
Using the URL directly in Chrome does work, also in IE. However, trying to call
it from an AL using the Perform…URL, etc. it doesn’t do anything. Driving me
nuts…
Logs still are showing that AL fired:
ActiveLink Start:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View
- Fri Oct 10 2014 12:25:25 PM ms 271
True actions:
action 0
Run Process: PERFORM-ACTION-OPEN-URL
\\pwfil01\Public\ITfile:///\\pwfil01\Public\IT HD\DocTest\S80039514.pdf
ActiveLink End:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View -
Fri Oct 10 2014 12:25:25 PM ms 271
EVENT End:- Button/Menu Field | Site Other(536870948) |
ST:SiteInformation/Default Admin View Fri Oct 10 2014 12:25:25 PM
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of LJ
LongWing
Sent: Friday, October 10, 2014 11:56 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
I just used the following url in chrome
file://server/share/something.logfile:///\\server\share\something.log
if you try to specify the url in question, does it open manually? What does
the log show?
On Fri, Oct 10, 2014 at 10:43 AM, Sinclair, Keith
ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com wrote:
**
Never mind, I stand corrected. This will work in the client tool but I cannot
get it to run in Chrome or IE10 for the life of me. IE10 does nothing. Chrome
opens up a blank window. All browser
Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
I did try quotes around the URL but it threw up an error. When I put in the
%20, etc. in the file name, I receive an Access Denied error.
Suffice to say, I am thinking this one is down to browser security.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Monday, October 13, 2014 9:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
I didn’t notice that, do you think the space may need to be URL-encoded into
%20? Personally I still think it’s the browser security but this is one other
trick to try, you’d have to add an extra action before the run process to do
the replacement but if that works then you would need to write (or find) a
function to URL encode all characters that are not HTML compliant.
-Rick
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joel Sender
Sent: Friday, October 10, 2014 6:01 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
I’m not sure if this is the issue, but since your address contains a BLANK,
have you tried quotes around the URL?
HTH,
Joel
Joel Senderjdsen...@earthlink.netmailto:jdsen...@earthlink.net
310.829.5552
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith
Sent: Friday, October 10, 2014 1:24 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
Sadly, I tried that one.
Same issue – nothing happens in web browser.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Friday, October 10, 2014 3:23 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
Why not just add the URL to a line of text on a button?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Friday, October 10, 2014 3:16 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
Disclaimer: I haven't messed around with this for a while, so it might take
some tinkering.
Stuff below taken from here:
http://stackoverflow.com/questions/4679756/show-a-pdf-files-in-users-browser-via-php-perl
If you have PHP on your web server you can directly display a PDF doing
something like this:
?php
$file = './path/to/the.pdf';
$filename = 'Custom file name for the.pdf'; /* Note: Always use .pdf at the
end. */
header('Content-type: application/pdf');
header('Content-Disposition: inline; filename=' . $filename . '');
header('Content-Transfer-Encoding: binary');
header('Content-Length: ' . filesize($file));
header('Accept-Ranges: bytes');
@readfile($file);
?
William Rentfrow
wrentf...@stratacominc.commailto:wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood
Sent: Friday, October 10, 2014 1:47 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
The last thing I want to do is muddy the issue, but this rings a faint bell
about browser security.
It has been awhile and I can't recall the specifics, but maybe it will jog
someone else's memory. It was something about trying to open a file on a local
path that the browser (by default) viewed as malicious activity and either did
nothing, or 404'd as a result.
It may not be applicable, but just in case.
-JDHood
On Fri, Oct 10, 2014 at 1:30 PM, Sinclair, Keith
ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com wrote:
**
Using the URL directly in Chrome does work, also in IE. However, trying to call
it from an AL using the Perform…URL, etc. it doesn’t do anything. Driving me
nuts…
Logs still are showing that AL fired:
ActiveLink Start:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View
- Fri Oct 10 2014 12:25:25 PM ms 271
True actions:
action 0
Run Process: PERFORM-ACTION-OPEN-URL
\\pwfil01\Public\ITfile:///\\pwfil01\Public\IT HD\DocTest\S80039514.pdf
ActiveLink End:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View -
Fri Oct 10 2014 12:25:25 PM ms 271
EVENT End:- Button/Menu Field | Site Other(536870948) |
ST:SiteInformation/Default Admin View Fri Oct 10 2014 12:25:25 PM
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of LJ
LongWing
Sent: Friday, October 10, 2014 11:56 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
I just used the following
Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
Just roundin’ up the usual suspects here:
Unless the message is specific about the resource to which you lack access
(usually it doesn’t),
try testing with an OS ‘admin’ User ID or
Check the java permissions on the client’s machine.
Joel
Joel Senderjdsen...@earthlink.net310.829.5552
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith
Sent: Monday, October 13, 2014 10:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
I did try quotes around the URL but it threw up an error. When I put in the
%20, etc. in the file name, I receive an Access Denied error.
Suffice to say, I am thinking this one is down to browser security.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Monday, October 13, 2014 9:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
I didn’t notice that, do you think the space may need to be URL-encoded into
%20? Personally I still think it’s the browser security but this is one other
trick to try, you’d have to add an extra action before the run process to do
the replacement but if that works then you would need to write (or find) a
function to URL encode all characters that are not HTML compliant.
-Rick
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joel Sender
Sent: Friday, October 10, 2014 6:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
I’m not sure if this is the issue, but since your address contains a BLANK,
have you tried quotes around the URL?
HTH,
Joel
Joel Senderjdsen...@earthlink.net310.829.5552
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith
Sent: Friday, October 10, 2014 1:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
Sadly, I tried that one.
Same issue – nothing happens in web browser.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Friday, October 10, 2014 3:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
Why not just add the URL to a line of text on a button?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Friday, October 10, 2014 3:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
Disclaimer: I haven't messed around with this for a while, so it might take
some tinkering.
Stuff below taken from here:
http://stackoverflow.com/questions/4679756/show-a-pdf-files-in-users-browser-via-php-perl
If you have PHP on your web server you can directly display a PDF doing
something like this:
?php
$file = './path/to/the.pdf';
$filename = 'Custom file name for the.pdf'; /* Note: Always use .pdf at the
end. */
header('Content-type: application/pdf');
header('Content-Disposition: inline; filename=' . $filename . '');
header('Content-Transfer-Encoding: binary');
header('Content-Length: ' . filesize($file));
header('Accept-Ranges: bytes');
@readfile($file);
?
William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood
Sent: Friday, October 10, 2014 1:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
The last thing I want to do is muddy the issue, but this rings a faint bell
about browser security.
It has been awhile and I can't recall the specifics, but maybe it will jog
someone else's memory. It was something about trying to open a file on a local
path that the browser (by default) viewed as malicious activity and either did
nothing, or 404'd as a result.
It may not be applicable, but just in case.
-JDHood
On Fri, Oct 10, 2014 at 1:30 PM, Sinclair, Keith ksincl...@shoppertrak.com
wrote:
**
Using the URL directly in Chrome does work, also in IE. However, trying to call
it from an AL using the Perform…URL, etc. it doesn’t do anything. Driving me
nuts…
Logs still are showing that AL fired:
ActiveLink Start:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View
- Fri Oct 10 2014 12:25:25 PM ms 271
True actions:
action 0
Run Process: PERFORM-ACTION-OPEN-URL \\pwfil01\Public\IT
file:///\\pwfil01\Public\IT HD\DocTest\S80039514.pdf
ActiveLink End:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View -
Fri Oct 10 2014 12:25:25 PM ms 271
EVENT End:- Button/Menu Field
Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
Keith,
Just to make sure:
You sent this originally: Run Process: PERFORM-ACTION-OPEN-URL
\\pwfil01\Public\ITfile:///\\pwfil01\Public\IT HD\DocTest\S80039514.pdf
The %20 needs to be between the IT and the HD with no spaces. Alternately, can
you change that directory (folder) to IT-HD (or some name with spaces)?
Kelvin
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith
Sent: Monday, October 13, 2014 1:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
I did try quotes around the URL but it threw up an error. When I put in the
%20, etc. in the file name, I receive an Access Denied error.
Suffice to say, I am thinking this one is down to browser security.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Monday, October 13, 2014 9:56 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
I didn’t notice that, do you think the space may need to be URL-encoded into
%20? Personally I still think it’s the browser security but this is one other
trick to try, you’d have to add an extra action before the run process to do
the replacement but if that works then you would need to write (or find) a
function to URL encode all characters that are not HTML compliant.
-Rick
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joel Sender
Sent: Friday, October 10, 2014 6:01 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
I’m not sure if this is the issue, but since your address contains a BLANK,
have you tried quotes around the URL?
HTH,
Joel
Joel Senderjdsen...@earthlink.netmailto:jdsen...@earthlink.net
310.829.5552
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith
Sent: Friday, October 10, 2014 1:24 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
Sadly, I tried that one.
Same issue – nothing happens in web browser.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Friday, October 10, 2014 3:23 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
Why not just add the URL to a line of text on a button?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Friday, October 10, 2014 3:16 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
Disclaimer: I haven't messed around with this for a while, so it might take
some tinkering.
Stuff below taken from here:
http://stackoverflow.com/questions/4679756/show-a-pdf-files-in-users-browser-via-php-perl
If you have PHP on your web server you can directly display a PDF doing
something like this:
?php
$file = './path/to/the.pdf';
$filename = 'Custom file name for the.pdf'; /* Note: Always use .pdf at the
end. */
header('Content-type: application/pdf');
header('Content-Disposition: inline; filename=' . $filename . '');
header('Content-Transfer-Encoding: binary');
header('Content-Length: ' . filesize($file));
header('Accept-Ranges: bytes');
@readfile($file);
?
William Rentfrow
wrentf...@stratacominc.commailto:wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood
Sent: Friday, October 10, 2014 1:47 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
The last thing I want to do is muddy the issue, but this rings a faint bell
about browser security.
It has been awhile and I can't recall the specifics, but maybe it will jog
someone else's memory. It was something about trying to open a file on a local
path that the browser (by default) viewed as malicious activity and either did
nothing, or 404'd as a result.
It may not be applicable, but just in case.
-JDHood
On Fri, Oct 10, 2014 at 1:30 PM, Sinclair, Keith
ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com wrote:
**
Using the URL directly in Chrome does work, also in IE. However, trying to call
it from an AL using the Perform…URL, etc. it doesn’t do anything. Driving me
nuts…
Logs still are showing that AL fired:
ActiveLink Start:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View
- Fri Oct 10 2014 12:25:25 PM ms 271
True actions:
action 0
Run Process: PERFORM-ACTION-OPEN-URL
\\pwfil01\Public\ITfile
PERFORM-ACTION-OPEN-URL to open internal network site
Is there a way to open an internal document via the PERFORM-ACTION-OPEN-URL command? I have used this in the past and it worked but now I cannot get it to open a URL unless it's an external website. If I try to open an internal link, the link appears to do nothing. Essentially, I am trying to achieve a link to a dynamic document repository. If there's another way to do it, then I am all ears. I've tried multiple browsers but with the same results. Stuff: ARS 8.1 MT 8.1 Linux/Oracle backend. Thanks, Keith Sinclair Remedy Development ShopperTrak Chicago USA O: 312.676.8289 | M: 630.946.4744 ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com | @shoppertrak www.shoppertrak.comhttp://www.shoppertrak.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: PERFORM-ACTION-OPEN-URL to open internal network site
Keith, We would need a bit more information, such as 'What happens' when you trythere should be no difference between an external and an internal web/document, as long as you are using the properly formatted url. Have you run logs, what do they show. On Fri, Oct 10, 2014 at 7:42 AM, Sinclair, Keith ksincl...@shoppertrak.com wrote: ** Is there a way to open an internal document via the PERFORM-ACTION-OPEN-URL command? I have used this in the past and it worked but now I cannot get it to open a URL unless it’s an external website. If I try to open an internal link, the link appears to do nothing. Essentially, I am trying to achieve a link to a dynamic document repository. If there’s another way to do it, then I am all ears. I’ve tried multiple browsers but with the same results. Stuff: ARS 8.1 MT 8.1 Linux/Oracle backend. Thanks, *Keith Sinclair* *Remedy Development* *ShopperTrak Chicago USA* O: 312.676.8289 | M: 630.946.4744 *ksincl...@shoppertrak.com ksincl...@shoppertrak.com* | @shoppertrak www.shoppertrak.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: PERFORM-ACTION-OPEN-URL to open internal network site
So, I have a button that fires an AL with Run Process: PERFORM-ACTION-OPEN-URL \\NETWORK\Public\Site Management\Site Documents\$Site ID$.pdf. When I click on the button, nothing happens. The AL does fire, according to the logs. If I change the OPEN-URL to http://www.msn.com, it works. The button opens up MSN in a new browser window. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, October 10, 2014 8:45 AM To: arslist@ARSLIST.ORG Subject: Re: PERFORM-ACTION-OPEN-URL to open internal network site ** Keith, We would need a bit more information, such as 'What happens' when you trythere should be no difference between an external and an internal web/document, as long as you are using the properly formatted url. Have you run logs, what do they show. On Fri, Oct 10, 2014 at 7:42 AM, Sinclair, Keith ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com wrote: ** Is there a way to open an internal document via the PERFORM-ACTION-OPEN-URL command? I have used this in the past and it worked but now I cannot get it to open a URL unless it’s an external website. If I try to open an internal link, the link appears to do nothing. Essentially, I am trying to achieve a link to a dynamic document repository. If there’s another way to do it, then I am all ears. I’ve tried multiple browsers but with the same results. Stuff: ARS 8.1 MT 8.1 Linux/Oracle backend. Thanks, Keith Sinclair Remedy Development ShopperTrak Chicago USA O: 312.676.8289tel:312.676.8289 | M: 630.946.4744tel:630.946.4744 ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com | @shoppertrak www.shoppertrak.comhttp://www.shoppertrak.com/ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: PERFORM-ACTION-OPEN-URL to open internal network site
Are you thinking of the URI type file. i.e. file://server/filename Here is a wiki of the list of types you should be able to put in a URL: http://en.wikipedia.org/wiki/URI_scheme Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith Sent: Friday, October 10, 2014 8:42 AM To: arslist@ARSLIST.ORG Subject: PERFORM-ACTION-OPEN-URL to open internal network site ** Is there a way to open an internal document via the PERFORM-ACTION-OPEN-URL command? I have used this in the past and it worked but now I cannot get it to open a URL unless it's an external website. If I try to open an internal link, the link appears to do nothing. Essentially, I am trying to achieve a link to a dynamic document repository. If there's another way to do it, then I am all ears. I've tried multiple browsers but with the same results. Stuff: ARS 8.1 MT 8.1 Linux/Oracle backend. Thanks, Keith Sinclair Remedy Development ShopperTrak Chicago USA O: 312.676.8289 | M: 630.946.4744 ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com | @shoppertrak www.shoppertrak.comhttp://www.shoppertrak.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: PERFORM-ACTION-OPEN-URL to open internal network site
I agree with Fred On Fri, Oct 10, 2014 at 7:54 AM, Sinclair, Keith ksincl...@shoppertrak.com wrote: ** So, I have a button that fires an AL with Run Process: PERFORM-ACTION-OPEN-URL \\NETWORK\Public\Site Management\Site Documents\$Site ID$.pdf. When I click on the button, nothing happens. The AL does fire, according to the logs. If I change the OPEN-URL to http://www.msn.com, it works. The button opens up MSN in a new browser window. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Friday, October 10, 2014 8:45 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: PERFORM-ACTION-OPEN-URL to open internal network site ** Keith, We would need a bit more information, such as 'What happens' when you trythere should be no difference between an external and an internal web/document, as long as you are using the properly formatted url. Have you run logs, what do they show. On Fri, Oct 10, 2014 at 7:42 AM, Sinclair, Keith ksincl...@shoppertrak.com wrote: ** Is there a way to open an internal document via the PERFORM-ACTION-OPEN-URL command? I have used this in the past and it worked but now I cannot get it to open a URL unless it’s an external website. If I try to open an internal link, the link appears to do nothing. Essentially, I am trying to achieve a link to a dynamic document repository. If there’s another way to do it, then I am all ears. I’ve tried multiple browsers but with the same results. Stuff: ARS 8.1 MT 8.1 Linux/Oracle backend. Thanks, *Keith Sinclair* *Remedy Development* *ShopperTrak Chicago USA* O: 312.676.8289 | M: 630.946.4744 *ksincl...@shoppertrak.com ksincl...@shoppertrak.com* | @shoppertrak www.shoppertrak.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
I agree with Fred, as well. Looks like the “file://” did the trick. I had forgotten that was an option for browsers. Now my battle is for the file location folder permissions as I tried it on a publicly accessible network directory/file and was able to open it, but not my original document. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, October 10, 2014 9:00 AM To: arslist@ARSLIST.ORG Subject: Re: PERFORM-ACTION-OPEN-URL to open internal network site ** I agree with Fred On Fri, Oct 10, 2014 at 7:54 AM, Sinclair, Keith ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com wrote: ** So, I have a button that fires an AL with Run Process: PERFORM-ACTION-OPEN-URL \\NETWORK\Public\Sitefile:///\\NETWORK\Public\Site Management\Site Documents\$Site ID$.pdf. When I click on the button, nothing happens. The AL does fire, according to the logs. If I change the OPEN-URL to http://www.msn.com, it works. The button opens up MSN in a new browser window. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, October 10, 2014 8:45 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: PERFORM-ACTION-OPEN-URL to open internal network site ** Keith, We would need a bit more information, such as 'What happens' when you trythere should be no difference between an external and an internal web/document, as long as you are using the properly formatted url. Have you run logs, what do they show. On Fri, Oct 10, 2014 at 7:42 AM, Sinclair, Keith ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com wrote: ** Is there a way to open an internal document via the PERFORM-ACTION-OPEN-URL command? I have used this in the past and it worked but now I cannot get it to open a URL unless it’s an external website. If I try to open an internal link, the link appears to do nothing. Essentially, I am trying to achieve a link to a dynamic document repository. If there’s another way to do it, then I am all ears. I’ve tried multiple browsers but with the same results. Stuff: ARS 8.1 MT 8.1 Linux/Oracle backend. Thanks, Keith Sinclair Remedy Development ShopperTrak Chicago USA O: 312.676.8289tel:312.676.8289 | M: 630.946.4744tel:630.946.4744 ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com | @shoppertrak www.shoppertrak.comhttp://www.shoppertrak.com/ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
Never mind, I stand corrected. This will work in the client tool but I cannot get it to run in Chrome or IE10 for the life of me. IE10 does nothing. Chrome opens up a blank window. All browser settings have been reset back to stock and pop up blockers are completely off. From: Sinclair, Keith Sent: Friday, October 10, 2014 10:27 AM To: arslist@ARSLIST.ORG Subject: SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site I agree with Fred, as well. Looks like the “file://” did the trick. I had forgotten that was an option for browsers. Now my battle is for the file location folder permissions as I tried it on a publicly accessible network directory/file and was able to open it, but not my original document. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, October 10, 2014 9:00 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: PERFORM-ACTION-OPEN-URL to open internal network site ** I agree with Fred On Fri, Oct 10, 2014 at 7:54 AM, Sinclair, Keith ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com wrote: ** So, I have a button that fires an AL with Run Process: PERFORM-ACTION-OPEN-URL \\NETWORK\Public\Sitefile:///\\NETWORK\Public\Site Management\Site Documents\$Site ID$.pdf. When I click on the button, nothing happens. The AL does fire, according to the logs. If I change the OPEN-URL to http://www.msn.com, it works. The button opens up MSN in a new browser window. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, October 10, 2014 8:45 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: PERFORM-ACTION-OPEN-URL to open internal network site ** Keith, We would need a bit more information, such as 'What happens' when you trythere should be no difference between an external and an internal web/document, as long as you are using the properly formatted url. Have you run logs, what do they show. On Fri, Oct 10, 2014 at 7:42 AM, Sinclair, Keith ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com wrote: ** Is there a way to open an internal document via the PERFORM-ACTION-OPEN-URL command? I have used this in the past and it worked but now I cannot get it to open a URL unless it’s an external website. If I try to open an internal link, the link appears to do nothing. Essentially, I am trying to achieve a link to a dynamic document repository. If there’s another way to do it, then I am all ears. I’ve tried multiple browsers but with the same results. Stuff: ARS 8.1 MT 8.1 Linux/Oracle backend. Thanks, Keith Sinclair Remedy Development ShopperTrak Chicago USA O: 312.676.8289tel:312.676.8289 | M: 630.946.4744tel:630.946.4744 ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com | @shoppertrak www.shoppertrak.comhttp://www.shoppertrak.com/ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
I just used the following url in chrome file://server/share/something.log if you try to specify the url in question, does it open manually? What does the log show? On Fri, Oct 10, 2014 at 10:43 AM, Sinclair, Keith ksincl...@shoppertrak.com wrote: ** Never mind, I stand corrected. This will work in the client tool but I cannot get it to run in Chrome or IE10 for the life of me. IE10 does nothing. Chrome opens up a blank window. All browser settings have been reset back to stock and pop up blockers are completely off. *From:* Sinclair, Keith *Sent:* Friday, October 10, 2014 10:27 AM *To:* arslist@ARSLIST.ORG *Subject:* SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site I agree with Fred, as well. Looks like the “file://” did the trick. I had forgotten that was an option for browsers. Now my battle is for the file location folder permissions as I tried it on a publicly accessible network directory/file and was able to open it, but not my original document. *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Friday, October 10, 2014 9:00 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: PERFORM-ACTION-OPEN-URL to open internal network site ** I agree with Fred On Fri, Oct 10, 2014 at 7:54 AM, Sinclair, Keith ksincl...@shoppertrak.com wrote: ** So, I have a button that fires an AL with Run Process: PERFORM-ACTION-OPEN-URL \\NETWORK\Public\Site Management\Site Documents\$Site ID$.pdf. When I click on the button, nothing happens. The AL does fire, according to the logs. If I change the OPEN-URL to http://www.msn.com, it works. The button opens up MSN in a new browser window. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Friday, October 10, 2014 8:45 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: PERFORM-ACTION-OPEN-URL to open internal network site ** Keith, We would need a bit more information, such as 'What happens' when you trythere should be no difference between an external and an internal web/document, as long as you are using the properly formatted url. Have you run logs, what do they show. On Fri, Oct 10, 2014 at 7:42 AM, Sinclair, Keith ksincl...@shoppertrak.com wrote: ** Is there a way to open an internal document via the PERFORM-ACTION-OPEN-URL command? I have used this in the past and it worked but now I cannot get it to open a URL unless it’s an external website. If I try to open an internal link, the link appears to do nothing. Essentially, I am trying to achieve a link to a dynamic document repository. If there’s another way to do it, then I am all ears. I’ve tried multiple browsers but with the same results. Stuff: ARS 8.1 MT 8.1 Linux/Oracle backend. Thanks, *Keith Sinclair* *Remedy Development* *ShopperTrak Chicago USA* O: 312.676.8289 | M: 630.946.4744 *ksincl...@shoppertrak.com ksincl...@shoppertrak.com* | @shoppertrak www.shoppertrak.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
Two questions: First, are the files that you want to display always PDF's? Second, are they accessible from the server? If yes and yes, than an alternate solution is for you to construct server workflow (using a service) that retrieves the file as an attachment and passes it up to the client where you then present it using a PERFORM-ACTION-OPEN-ATTACHMENT. Of course, this solution requires that the Adobe reader is available on the client's machine, but that's not too much of an ask. Just a suggestion... -charlie On Fri, Oct 10, 2014 at 9:43 AM, Sinclair, Keith ksincl...@shoppertrak.com wrote: ** Never mind, I stand corrected. This will work in the client tool but I cannot get it to run in Chrome or IE10 for the life of me. IE10 does nothing. Chrome opens up a blank window. All browser settings have been reset back to stock and pop up blockers are completely off. *From:* Sinclair, Keith *Sent:* Friday, October 10, 2014 10:27 AM *To:* arslist@ARSLIST.ORG *Subject:* SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site I agree with Fred, as well. Looks like the “file://” did the trick. I had forgotten that was an option for browsers. Now my battle is for the file location folder permissions as I tried it on a publicly accessible network directory/file and was able to open it, but not my original document. *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Friday, October 10, 2014 9:00 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: PERFORM-ACTION-OPEN-URL to open internal network site ** I agree with Fred On Fri, Oct 10, 2014 at 7:54 AM, Sinclair, Keith ksincl...@shoppertrak.com wrote: ** So, I have a button that fires an AL with Run Process: PERFORM-ACTION-OPEN-URL \\NETWORK\Public\Site Management\Site Documents\$Site ID$.pdf. When I click on the button, nothing happens. The AL does fire, according to the logs. If I change the OPEN-URL to http://www.msn.com, it works. The button opens up MSN in a new browser window. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Friday, October 10, 2014 8:45 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: PERFORM-ACTION-OPEN-URL to open internal network site ** Keith, We would need a bit more information, such as 'What happens' when you trythere should be no difference between an external and an internal web/document, as long as you are using the properly formatted url. Have you run logs, what do they show. On Fri, Oct 10, 2014 at 7:42 AM, Sinclair, Keith ksincl...@shoppertrak.com wrote: ** Is there a way to open an internal document via the PERFORM-ACTION-OPEN-URL command? I have used this in the past and it worked but now I cannot get it to open a URL unless it’s an external website. If I try to open an internal link, the link appears to do nothing. Essentially, I am trying to achieve a link to a dynamic document repository. If there’s another way to do it, then I am all ears. I’ve tried multiple browsers but with the same results. Stuff: ARS 8.1 MT 8.1 Linux/Oracle backend. Thanks, *Keith Sinclair* *Remedy Development* *ShopperTrak Chicago USA* O: 312.676.8289 | M: 630.946.4744 *ksincl...@shoppertrak.com ksincl...@shoppertrak.com* | @shoppertrak www.shoppertrak.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
Using the URL directly in Chrome does work, also in IE. However, trying to call it from an AL using the Perform…URL, etc. it doesn’t do anything. Driving me nuts… Logs still are showing that AL fired: ActiveLink Start:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View - Fri Oct 10 2014 12:25:25 PM ms 271 True actions: action 0 Run Process: PERFORM-ACTION-OPEN-URL \\pwfil01\Public\IT HD\DocTest\S80039514.pdf ActiveLink End:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View - Fri Oct 10 2014 12:25:25 PM ms 271 EVENT End:- Button/Menu Field | Site Other(536870948) | ST:SiteInformation/Default Admin View Fri Oct 10 2014 12:25:25 PM From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, October 10, 2014 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site ** I just used the following url in chrome file://server/share/something.logfile:///\\server\share\something.log if you try to specify the url in question, does it open manually? What does the log show? On Fri, Oct 10, 2014 at 10:43 AM, Sinclair, Keith ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com wrote: ** Never mind, I stand corrected. This will work in the client tool but I cannot get it to run in Chrome or IE10 for the life of me. IE10 does nothing. Chrome opens up a blank window. All browser settings have been reset back to stock and pop up blockers are completely off. From: Sinclair, Keith Sent: Friday, October 10, 2014 10:27 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site I agree with Fred, as well. Looks like the “file://” did the trick. I had forgotten that was an option for browsers. Now my battle is for the file location folder permissions as I tried it on a publicly accessible network directory/file and was able to open it, but not my original document. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, October 10, 2014 9:00 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: PERFORM-ACTION-OPEN-URL to open internal network site ** I agree with Fred On Fri, Oct 10, 2014 at 7:54 AM, Sinclair, Keith ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com wrote: ** So, I have a button that fires an AL with Run Process: PERFORM-ACTION-OPEN-URL \\NETWORK\Public\Sitefile:///\\NETWORK\Public\Site Management\Site Documents\$Site ID$.pdf. When I click on the button, nothing happens. The AL does fire, according to the logs. If I change the OPEN-URL to http://www.msn.com, it works. The button opens up MSN in a new browser window. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, October 10, 2014 8:45 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: PERFORM-ACTION-OPEN-URL to open internal network site ** Keith, We would need a bit more information, such as 'What happens' when you trythere should be no difference between an external and an internal web/document, as long as you are using the properly formatted url. Have you run logs, what do they show. On Fri, Oct 10, 2014 at 7:42 AM, Sinclair, Keith ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com wrote: ** Is there a way to open an internal document via the PERFORM-ACTION-OPEN-URL command? I have used this in the past and it worked but now I cannot get it to open a URL unless it’s an external website. If I try to open an internal link, the link appears to do nothing. Essentially, I am trying to achieve a link to a dynamic document repository. If there’s another way to do it, then I am all ears. I’ve tried multiple browsers but with the same results. Stuff: ARS 8.1 MT 8.1 Linux/Oracle backend. Thanks, Keith Sinclair Remedy Development ShopperTrak Chicago USA O: 312.676.8289tel:312.676.8289 | M: 630.946.4744tel:630.946.4744 ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com | @shoppertrak www.shoppertrak.comhttp://www.shoppertrak.com/ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
yes...but your Log you just posted is showing \\server not file://server. On Fri, Oct 10, 2014 at 11:30 AM, Sinclair, Keith ksincl...@shoppertrak.com wrote: ** Using the URL directly in Chrome does work, also in IE. However, trying to call it from an AL using the Perform…URL, etc. it doesn’t do anything. Driving me nuts… Logs still are showing that AL fired: ActiveLink Start:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View - Fri Oct 10 2014 12:25:25 PM ms 271 True actions: action 0 Run Process: PERFORM-ACTION-OPEN-URL \\pwfil01\Public\IT HD\DocTest\S80039514.pdf ActiveLink End:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View - Fri Oct 10 2014 12:25:25 PM ms 271 EVENT End:- Button/Menu Field | Site Other(536870948) | ST:SiteInformation/Default Admin View Fri Oct 10 2014 12:25:25 PM *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Friday, October 10, 2014 11:56 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site ** I just used the following url in chrome file://server/share/something.log if you try to specify the url in question, does it open manually? What does the log show? On Fri, Oct 10, 2014 at 10:43 AM, Sinclair, Keith ksincl...@shoppertrak.com wrote: ** Never mind, I stand corrected. This will work in the client tool but I cannot get it to run in Chrome or IE10 for the life of me. IE10 does nothing. Chrome opens up a blank window. All browser settings have been reset back to stock and pop up blockers are completely off. *From:* Sinclair, Keith *Sent:* Friday, October 10, 2014 10:27 AM *To:* arslist@ARSLIST.ORG *Subject:* SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site I agree with Fred, as well. Looks like the “file://” did the trick. I had forgotten that was an option for browsers. Now my battle is for the file location folder permissions as I tried it on a publicly accessible network directory/file and was able to open it, but not my original document. *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Friday, October 10, 2014 9:00 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: PERFORM-ACTION-OPEN-URL to open internal network site ** I agree with Fred On Fri, Oct 10, 2014 at 7:54 AM, Sinclair, Keith ksincl...@shoppertrak.com wrote: ** So, I have a button that fires an AL with Run Process: PERFORM-ACTION-OPEN-URL \\NETWORK\Public\Site Management\Site Documents\$Site ID$.pdf. When I click on the button, nothing happens. The AL does fire, according to the logs. If I change the OPEN-URL to http://www.msn.com, it works. The button opens up MSN in a new browser window. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Friday, October 10, 2014 8:45 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: PERFORM-ACTION-OPEN-URL to open internal network site ** Keith, We would need a bit more information, such as 'What happens' when you trythere should be no difference between an external and an internal web/document, as long as you are using the properly formatted url. Have you run logs, what do they show. On Fri, Oct 10, 2014 at 7:42 AM, Sinclair, Keith ksincl...@shoppertrak.com wrote: ** Is there a way to open an internal document via the PERFORM-ACTION-OPEN-URL command? I have used this in the past and it worked but now I cannot get it to open a URL unless it’s an external website. If I try to open an internal link, the link appears to do nothing. Essentially, I am trying to achieve a link to a dynamic document repository. If there’s another way to do it, then I am all ears. I’ve tried multiple browsers but with the same results. Stuff: ARS 8.1 MT 8.1 Linux/Oracle backend. Thanks, *Keith Sinclair* *Remedy Development* *ShopperTrak Chicago USA* O: 312.676.8289 | M: 630.946.4744 *ksincl...@shoppertrak.com ksincl...@shoppertrak.com* | @shoppertrak www.shoppertrak.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
/facepalm Yes, you are correct. I copied the wrong part of the log. This was the correct one: ActiveLink Start:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View - Fri Oct 10 2014 12:14:46 PM ms 493 True actions: action 0 Run Process: PERFORM-ACTION-OPEN-URL new file://pwfil01/Public/IT HD/DocTest/S80039514.pdf ActiveLink End:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View - Fri Oct 10 2014 12:14:46 PM ms 493 EVENT End:- Button/Menu Field | Site Other(536870948) | ST:SiteInformation/Default Admin View Fri Oct 10 2014 12:14:46 PM I was showing a colleague how it all works fine and dandy in the user tool but not in a web browser and was swapping between two ALs being enabled/disabled. As an alternative, I tried to run a cmd.exe start //filepath/…/… session, which again worked in the Client Tool, but gave me an error in web browsers. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, October 10, 2014 12:37 PM To: arslist@ARSLIST.ORG Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site ** yes...but your Log you just posted is showing \\serverfile:///\\server not file://serverfile:///\\server. On Fri, Oct 10, 2014 at 11:30 AM, Sinclair, Keith ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com wrote: ** Using the URL directly in Chrome does work, also in IE. However, trying to call it from an AL using the Perform…URL, etc. it doesn’t do anything. Driving me nuts… Logs still are showing that AL fired: ActiveLink Start:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View - Fri Oct 10 2014 12:25:25 PM ms 271 True actions: action 0 Run Process: PERFORM-ACTION-OPEN-URL \\pwfil01\Public\ITfile:///\\pwfil01\Public\IT HD\DocTest\S80039514.pdf ActiveLink End:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View - Fri Oct 10 2014 12:25:25 PM ms 271 EVENT End:- Button/Menu Field | Site Other(536870948) | ST:SiteInformation/Default Admin View Fri Oct 10 2014 12:25:25 PM From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, October 10, 2014 11:56 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site ** I just used the following url in chrome file://server/share/something.logfile:///\\server\share\something.log if you try to specify the url in question, does it open manually? What does the log show? On Fri, Oct 10, 2014 at 10:43 AM, Sinclair, Keith ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com wrote: ** Never mind, I stand corrected. This will work in the client tool but I cannot get it to run in Chrome or IE10 for the life of me. IE10 does nothing. Chrome opens up a blank window. All browser settings have been reset back to stock and pop up blockers are completely off. From: Sinclair, Keith Sent: Friday, October 10, 2014 10:27 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site I agree with Fred, as well. Looks like the “file://” did the trick. I had forgotten that was an option for browsers. Now my battle is for the file location folder permissions as I tried it on a publicly accessible network directory/file and was able to open it, but not my original document. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, October 10, 2014 9:00 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: PERFORM-ACTION-OPEN-URL to open internal network site ** I agree with Fred On Fri, Oct 10, 2014 at 7:54 AM, Sinclair, Keith ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com wrote: ** So, I have a button that fires an AL with Run Process: PERFORM-ACTION-OPEN-URL \\NETWORK\Public\Sitefile:///\\NETWORK\Public\Site Management\Site Documents\$Site ID$.pdf. When I click on the button, nothing happens. The AL does fire, according to the logs. If I change the OPEN-URL to http://www.msn.com, it works. The button opens up MSN in a new browser window. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, October 10, 2014 8:45 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: PERFORM-ACTION-OPEN-URL to open internal network site ** Keith, We would need a bit more information, such as 'What happens' when you trythere should be no difference between an external and an internal web/document, as long as you are using the properly formatted url. Have you run logs, what do they show. On Fri, Oct 10, 2014 at 7:42 AM, Sinclair, Keith ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com wrote: ** Is there a way to open an internal document via the PERFORM-ACTION-OPEN-URL command? I have
Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
When trying to call cmd.exe you might be running into a security problem in the browser. Modern browsers really don’t like to allow execution of outside programs directly from a link because that’s an easy way to run malware etc. This could be true for calling the file:// prefix as well since that would require opening Windows Explorer. Just a theory and I don’t know that there is actually a way around that particular problem. The WUT does not have this restriction that I am aware of. -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith Sent: Friday, October 10, 2014 10:48 AM To: arslist@ARSLIST.ORG Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site ** /facepalm Yes, you are correct. I copied the wrong part of the log. This was the correct one: ActiveLink Start:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View - Fri Oct 10 2014 12:14:46 PM ms 493 True actions: action 0 Run Process: PERFORM-ACTION-OPEN-URL new file://pwfil01/Public/ITfile:///\\pwfil01\Public\IT HD/DocTest/S80039514.pdf ActiveLink End:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View - Fri Oct 10 2014 12:14:46 PM ms 493 EVENT End:- Button/Menu Field | Site Other(536870948) | ST:SiteInformation/Default Admin View Fri Oct 10 2014 12:14:46 PM I was showing a colleague how it all works fine and dandy in the user tool but not in a web browser and was swapping between two ALs being enabled/disabled. As an alternative, I tried to run a cmd.exe start //filepath/…/… session, which again worked in the Client Tool, but gave me an error in web browsers. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, October 10, 2014 12:37 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site ** yes...but your Log you just posted is showing \\serverfile:///\\server not file://serverfile:///\\server. On Fri, Oct 10, 2014 at 11:30 AM, Sinclair, Keith ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com wrote: ** Using the URL directly in Chrome does work, also in IE. However, trying to call it from an AL using the Perform…URL, etc. it doesn’t do anything. Driving me nuts… Logs still are showing that AL fired: ActiveLink Start:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View - Fri Oct 10 2014 12:25:25 PM ms 271 True actions: action 0 Run Process: PERFORM-ACTION-OPEN-URL \\pwfil01\Public\ITfile:///\\pwfil01\Public\IT HD\DocTest\S80039514.pdf ActiveLink End:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View - Fri Oct 10 2014 12:25:25 PM ms 271 EVENT End:- Button/Menu Field | Site Other(536870948) | ST:SiteInformation/Default Admin View Fri Oct 10 2014 12:25:25 PM From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, October 10, 2014 11:56 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site ** I just used the following url in chrome file://server/share/something.logfile:///\\server\share\something.log if you try to specify the url in question, does it open manually? What does the log show? On Fri, Oct 10, 2014 at 10:43 AM, Sinclair, Keith ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com wrote: ** Never mind, I stand corrected. This will work in the client tool but I cannot get it to run in Chrome or IE10 for the life of me. IE10 does nothing. Chrome opens up a blank window. All browser settings have been reset back to stock and pop up blockers are completely off. From: Sinclair, Keith Sent: Friday, October 10, 2014 10:27 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site I agree with Fred, as well. Looks like the “file://” did the trick. I had forgotten that was an option for browsers. Now my battle is for the file location folder permissions as I tried it on a publicly accessible network directory/file and was able to open it, but not my original document. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, October 10, 2014 9:00 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: PERFORM-ACTION-OPEN-URL to open internal network site ** I agree with Fred On Fri, Oct 10, 2014 at 7:54 AM, Sinclair, Keith ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com wrote: ** So, I have a button that fires an AL with Run Process: PERFORM-ACTION-OPEN-URL \\NETWORK\Public\Sitefile:///\\NETWORK\Public\Site Management\Site Documents\$Site ID$.pdf. When I click on the button, nothing happens. The AL does fire, according to the logs. If I change the OPEN-URL to http://www.msn.com, it works
Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
That’s what I am beginning to think. Because that’s the only explanation of why all this is fine in the WUT and why I used to be able to do it in earlier browser versions but now can only seem to call things with http:// prefix. Problem is that the WUT is being phased out. Going to have to get creative in thinking up a solution for this one. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Friday, October 10, 2014 12:59 PM To: arslist@ARSLIST.ORG Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site ** When trying to call cmd.exe you might be running into a security problem in the browser. Modern browsers really don’t like to allow execution of outside programs directly from a link because that’s an easy way to run malware etc. This could be true for calling the file:// prefix as well since that would require opening Windows Explorer. Just a theory and I don’t know that there is actually a way around that particular problem. The WUT does not have this restriction that I am aware of. -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith Sent: Friday, October 10, 2014 10:48 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site ** /facepalm Yes, you are correct. I copied the wrong part of the log. This was the correct one: ActiveLink Start:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View - Fri Oct 10 2014 12:14:46 PM ms 493 True actions: action 0 Run Process: PERFORM-ACTION-OPEN-URL new file://pwfil01/Public/ITfile:///\\pwfil01\Public\IT HD/DocTest/S80039514.pdf ActiveLink End:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View - Fri Oct 10 2014 12:14:46 PM ms 493 EVENT End:- Button/Menu Field | Site Other(536870948) | ST:SiteInformation/Default Admin View Fri Oct 10 2014 12:14:46 PM I was showing a colleague how it all works fine and dandy in the user tool but not in a web browser and was swapping between two ALs being enabled/disabled. As an alternative, I tried to run a cmd.exe start //filepath/…/… session, which again worked in the Client Tool, but gave me an error in web browsers. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, October 10, 2014 12:37 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site ** yes...but your Log you just posted is showing \\serverfile:///\\server not file://serverfile:///\\server. On Fri, Oct 10, 2014 at 11:30 AM, Sinclair, Keith ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com wrote: ** Using the URL directly in Chrome does work, also in IE. However, trying to call it from an AL using the Perform…URL, etc. it doesn’t do anything. Driving me nuts… Logs still are showing that AL fired: ActiveLink Start:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View - Fri Oct 10 2014 12:25:25 PM ms 271 True actions: action 0 Run Process: PERFORM-ACTION-OPEN-URL \\pwfil01\Public\ITfile:///\\pwfil01\Public\IT HD\DocTest\S80039514.pdf ActiveLink End:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View - Fri Oct 10 2014 12:25:25 PM ms 271 EVENT End:- Button/Menu Field | Site Other(536870948) | ST:SiteInformation/Default Admin View Fri Oct 10 2014 12:25:25 PM From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, October 10, 2014 11:56 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site ** I just used the following url in chrome file://server/share/something.logfile:///\\server\share\something.log if you try to specify the url in question, does it open manually? What does the log show? On Fri, Oct 10, 2014 at 10:43 AM, Sinclair, Keith ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com wrote: ** Never mind, I stand corrected. This will work in the client tool but I cannot get it to run in Chrome or IE10 for the life of me. IE10 does nothing. Chrome opens up a blank window. All browser settings have been reset back to stock and pop up blockers are completely off. From: Sinclair, Keith Sent: Friday, October 10, 2014 10:27 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site I agree with Fred, as well. Looks like the “file://” did the trick. I had forgotten that was an option for browsers. Now my battle is for the file location folder permissions as I tried it on a publicly accessible network directory/file and was able to open it, but not my original document. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf
Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
To expand on that a bit... I have found when it comes to working with apps and files in the browser it is better to try and use more native web functionality than PC/OS functionality. Are these static documents? Can you put them on a web server? A browser is going to tend to be more accommodating for http(s):// than file://. You will likely find a more consistent experience between different browsers when presenting a file as web content vs. a file from the OS. Another consideration is if when a file is opened from the OS side of things (file://) the first use that opens it will lock it and other users will get a message that another user has it open. We even noticed this with a PDF report that use to be placed on a UNC file share. People with PDF writer software as their default PDF viewer would lock the file when the opened it and the Crystal Distributor couldn't update the report the next time the job ran. We move it to a web server (http://) and now it is alway read only for end users. Jason On Fri, Oct 10, 2014 at 10:58 AM, Rick Westbrock rwestbr...@24hourfit.com wrote: ** When trying to call cmd.exe you might be running into a security problem in the browser. Modern browsers really don’t like to allow execution of outside programs directly from a link because that’s an easy way to run malware etc. This could be true for calling the file:// prefix as well since that would require opening Windows Explorer. Just a theory and I don’t know that there is actually a way around that particular problem. The WUT does not have this restriction that I am aware of. -Rick *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Sinclair, Keith *Sent:* Friday, October 10, 2014 10:48 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site ** /facepalm Yes, you are correct. I copied the wrong part of the log. This was the correct one: ActiveLink Start:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View - Fri Oct 10 2014 12:14:46 PM ms 493 True actions: action 0 Run Process: PERFORM-ACTION-OPEN-URL new file://pwfil01/Public/IT HD/DocTest/S80039514.pdf ActiveLink End:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View - Fri Oct 10 2014 12:14:46 PM ms 493 EVENT End:- Button/Menu Field | Site Other(536870948) | ST:SiteInformation/Default Admin View Fri Oct 10 2014 12:14:46 PM I was showing a colleague how it all works fine and dandy in the user tool but not in a web browser and was swapping between two ALs being enabled/disabled. As an alternative, I tried to run a cmd.exe start //filepath/…/… session, which again worked in the Client Tool, but gave me an error in web browsers. *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Friday, October 10, 2014 12:37 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site ** yes...but your Log you just posted is showing \\server not file://server . On Fri, Oct 10, 2014 at 11:30 AM, Sinclair, Keith ksincl...@shoppertrak.com wrote: ** Using the URL directly in Chrome does work, also in IE. However, trying to call it from an AL using the Perform…URL, etc. it doesn’t do anything. Driving me nuts… Logs still are showing that AL fired: ActiveLink Start:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View - Fri Oct 10 2014 12:25:25 PM ms 271 True actions: action 0 Run Process: PERFORM-ACTION-OPEN-URL \\pwfil01\Public\IT HD\DocTest\S80039514.pdf ActiveLink End:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View - Fri Oct 10 2014 12:25:25 PM ms 271 EVENT End:- Button/Menu Field | Site Other(536870948) | ST:SiteInformation/Default Admin View Fri Oct 10 2014 12:25:25 PM *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Friday, October 10, 2014 11:56 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site ** I just used the following url in chrome file://server/share/something.log if you try to specify the url in question, does it open manually? What does the log show? On Fri, Oct 10, 2014 at 10:43 AM, Sinclair, Keith ksincl...@shoppertrak.com wrote: ** Never mind, I stand corrected. This will work in the client tool but I cannot get it to run in Chrome or IE10 for the life of me. IE10 does nothing. Chrome opens up a blank window. All browser settings have been reset back to stock and pop up blockers are completely off. *From:* Sinclair, Keith *Sent:* Friday, October 10, 2014 10:27 AM *To:* arslist@ARSLIST.ORG *Subject:* SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site I agree with Fred, as well
Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
The last thing I want to do is muddy the issue, but this rings a faint bell about browser security. It has been awhile and I can't recall the specifics, but maybe it will jog someone else's memory. It was something about trying to open a file on a local path that the browser (by default) viewed as malicious activity and either did nothing, or 404'd as a result. It may not be applicable, but just in case. -JDHood On Fri, Oct 10, 2014 at 1:30 PM, Sinclair, Keith ksincl...@shoppertrak.com wrote: ** Using the URL directly in Chrome does work, also in IE. However, trying to call it from an AL using the Perform…URL, etc. it doesn’t do anything. Driving me nuts… Logs still are showing that AL fired: ActiveLink Start:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View - Fri Oct 10 2014 12:25:25 PM ms 271 True actions: action 0 Run Process: PERFORM-ACTION-OPEN-URL \\pwfil01\Public\IT HD\DocTest\S80039514.pdf ActiveLink End:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View - Fri Oct 10 2014 12:25:25 PM ms 271 EVENT End:- Button/Menu Field | Site Other(536870948) | ST:SiteInformation/Default Admin View Fri Oct 10 2014 12:25:25 PM *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Friday, October 10, 2014 11:56 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site ** I just used the following url in chrome file://server/share/something.log if you try to specify the url in question, does it open manually? What does the log show? On Fri, Oct 10, 2014 at 10:43 AM, Sinclair, Keith ksincl...@shoppertrak.com wrote: ** Never mind, I stand corrected. This will work in the client tool but I cannot get it to run in Chrome or IE10 for the life of me. IE10 does nothing. Chrome opens up a blank window. All browser settings have been reset back to stock and pop up blockers are completely off. *From:* Sinclair, Keith *Sent:* Friday, October 10, 2014 10:27 AM *To:* arslist@ARSLIST.ORG *Subject:* SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site I agree with Fred, as well. Looks like the “file://” did the trick. I had forgotten that was an option for browsers. Now my battle is for the file location folder permissions as I tried it on a publicly accessible network directory/file and was able to open it, but not my original document. *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Friday, October 10, 2014 9:00 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: PERFORM-ACTION-OPEN-URL to open internal network site ** I agree with Fred On Fri, Oct 10, 2014 at 7:54 AM, Sinclair, Keith ksincl...@shoppertrak.com wrote: ** So, I have a button that fires an AL with Run Process: PERFORM-ACTION-OPEN-URL \\NETWORK\Public\Site Management\Site Documents\$Site ID$.pdf. When I click on the button, nothing happens. The AL does fire, according to the logs. If I change the OPEN-URL to http://www.msn.com, it works. The button opens up MSN in a new browser window. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Friday, October 10, 2014 8:45 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: PERFORM-ACTION-OPEN-URL to open internal network site ** Keith, We would need a bit more information, such as 'What happens' when you trythere should be no difference between an external and an internal web/document, as long as you are using the properly formatted url. Have you run logs, what do they show. On Fri, Oct 10, 2014 at 7:42 AM, Sinclair, Keith ksincl...@shoppertrak.com wrote: ** Is there a way to open an internal document via the PERFORM-ACTION-OPEN-URL command? I have used this in the past and it worked but now I cannot get it to open a URL unless it’s an external website. If I try to open an internal link, the link appears to do nothing. Essentially, I am trying to achieve a link to a dynamic document repository. If there’s another way to do it, then I am all ears. I’ve tried multiple browsers but with the same results. Stuff: ARS 8.1 MT 8.1 Linux/Oracle backend. Thanks, *Keith Sinclair* *Remedy Development* *ShopperTrak Chicago USA* O: 312.676.8289 | M: 630.946.4744 *ksincl...@shoppertrak.com ksincl...@shoppertrak.com* | @shoppertrak www.shoppertrak.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where
Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
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Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
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Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
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Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
Disclaimer: I haven't messed around with this for a while, so it might take
some tinkering.
Stuff below taken from here:
http://stackoverflow.com/questions/4679756/show-a-pdf-files-in-users-browser-via-php-perl
If you have PHP on your web server you can directly display a PDF doing
something like this:
?php
$file = './path/to/the.pdf';
$filename = 'Custom file name for the.pdf'; /* Note: Always use .pdf at the
end. */
header('Content-type: application/pdf');
header('Content-Disposition: inline; filename=' . $filename . '');
header('Content-Transfer-Encoding: binary');
header('Content-Length: ' . filesize($file));
header('Accept-Ranges: bytes');
@readfile($file);
?
William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood
Sent: Friday, October 10, 2014 1:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
The last thing I want to do is muddy the issue, but this rings a faint bell
about browser security.
It has been awhile and I can't recall the specifics, but maybe it will jog
someone else's memory. It was something about trying to open a file on a local
path that the browser (by default) viewed as malicious activity and either did
nothing, or 404'd as a result.
It may not be applicable, but just in case.
-JDHood
On Fri, Oct 10, 2014 at 1:30 PM, Sinclair, Keith
ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com wrote:
**
Using the URL directly in Chrome does work, also in IE. However, trying to call
it from an AL using the Perform…URL, etc. it doesn’t do anything. Driving me
nuts…
Logs still are showing that AL fired:
ActiveLink Start:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View
- Fri Oct 10 2014 12:25:25 PM ms 271
True actions:
action 0
Run Process: PERFORM-ACTION-OPEN-URL
\\pwfil01\Public\ITfile:///\\pwfil01\Public\IT HD\DocTest\S80039514.pdf
ActiveLink End:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View -
Fri Oct 10 2014 12:25:25 PM ms 271
EVENT End:- Button/Menu Field | Site Other(536870948) |
ST:SiteInformation/Default Admin View Fri Oct 10 2014 12:25:25 PM
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of LJ
LongWing
Sent: Friday, October 10, 2014 11:56 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
I just used the following url in chrome
file://server/share/something.logfile:///\\server\share\something.log
if you try to specify the url in question, does it open manually? What does
the log show?
On Fri, Oct 10, 2014 at 10:43 AM, Sinclair, Keith
ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com wrote:
**
Never mind, I stand corrected. This will work in the client tool but I cannot
get it to run in Chrome or IE10 for the life of me. IE10 does nothing. Chrome
opens up a blank window. All browser settings have been reset back to stock and
pop up blockers are completely off.
From: Sinclair, Keith
Sent: Friday, October 10, 2014 10:27 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
I agree with Fred, as well.
Looks like the “file://” did the trick. I had forgotten that was an option for
browsers. Now my battle is for the file location folder permissions as I tried
it on a publicly accessible network directory/file and was able to open it, but
not my original document.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, October 10, 2014 9:00 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: PERFORM-ACTION-OPEN-URL to open internal network site
**
I agree with Fred
On Fri, Oct 10, 2014 at 7:54 AM, Sinclair, Keith
ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com wrote:
**
So, I have a button that fires an AL with Run Process: PERFORM-ACTION-OPEN-URL
\\NETWORK\Public\Sitefile:///\\NETWORK\Public\Site Management\Site
Documents\$Site ID$.pdf.
When I click on the button, nothing happens. The AL does fire, according to the
logs.
If I change the OPEN-URL to http://www.msn.com, it works. The button opens up
MSN in a new browser window.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of LJ
LongWing
Sent: Friday, October 10, 2014 8:45 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: PERFORM-ACTION-OPEN-URL to open internal network site
**
Keith,
We would need a bit more information, such as 'What happens' when you
trythere should be no difference between an external and an internal
web/document, as long as you are using the properly formatted url.
Have you run logs, what do they show
Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
Why not just add the URL to a line of text on a button?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Friday, October 10, 2014 3:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
Disclaimer: I haven't messed around with this for a while, so it might take
some tinkering.
Stuff below taken from here:
http://stackoverflow.com/questions/4679756/show-a-pdf-files-in-users-browser-via-php-perl
If you have PHP on your web server you can directly display a PDF doing
something like this:
?php
$file = './path/to/the.pdf';
$filename = 'Custom file name for the.pdf'; /* Note: Always use .pdf at the
end. */
header('Content-type: application/pdf');
header('Content-Disposition: inline; filename=' . $filename . '');
header('Content-Transfer-Encoding: binary');
header('Content-Length: ' . filesize($file));
header('Accept-Ranges: bytes');
@readfile($file);
?
William Rentfrow
wrentf...@stratacominc.commailto:wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood
Sent: Friday, October 10, 2014 1:47 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
The last thing I want to do is muddy the issue, but this rings a faint bell
about browser security.
It has been awhile and I can't recall the specifics, but maybe it will jog
someone else's memory. It was something about trying to open a file on a local
path that the browser (by default) viewed as malicious activity and either did
nothing, or 404'd as a result.
It may not be applicable, but just in case.
-JDHood
On Fri, Oct 10, 2014 at 1:30 PM, Sinclair, Keith
ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com wrote:
**
Using the URL directly in Chrome does work, also in IE. However, trying to call
it from an AL using the Perform…URL, etc. it doesn’t do anything. Driving me
nuts…
Logs still are showing that AL fired:
ActiveLink Start:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View
- Fri Oct 10 2014 12:25:25 PM ms 271
True actions:
action 0
Run Process: PERFORM-ACTION-OPEN-URL
\\pwfil01\Public\ITfile:///\\pwfil01\Public\IT HD\DocTest\S80039514.pdf
ActiveLink End:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View -
Fri Oct 10 2014 12:25:25 PM ms 271
EVENT End:- Button/Menu Field | Site Other(536870948) |
ST:SiteInformation/Default Admin View Fri Oct 10 2014 12:25:25 PM
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of LJ
LongWing
Sent: Friday, October 10, 2014 11:56 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
I just used the following url in chrome
file://server/share/something.logfile:///\\server\share\something.log
if you try to specify the url in question, does it open manually? What does
the log show?
On Fri, Oct 10, 2014 at 10:43 AM, Sinclair, Keith
ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com wrote:
**
Never mind, I stand corrected. This will work in the client tool but I cannot
get it to run in Chrome or IE10 for the life of me. IE10 does nothing. Chrome
opens up a blank window. All browser settings have been reset back to stock and
pop up blockers are completely off.
From: Sinclair, Keith
Sent: Friday, October 10, 2014 10:27 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
I agree with Fred, as well.
Looks like the “file://” did the trick. I had forgotten that was an option for
browsers. Now my battle is for the file location folder permissions as I tried
it on a publicly accessible network directory/file and was able to open it, but
not my original document.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, October 10, 2014 9:00 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: PERFORM-ACTION-OPEN-URL to open internal network site
**
I agree with Fred
On Fri, Oct 10, 2014 at 7:54 AM, Sinclair, Keith
ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com wrote:
**
So, I have a button that fires an AL with Run Process: PERFORM-ACTION-OPEN-URL
\\NETWORK\Public\Sitefile:///\\NETWORK\Public\Site Management\Site
Documents\$Site ID$.pdf.
When I click on the button, nothing happens. The AL does fire, according to the
logs.
If I change the OPEN-URL to http://www.msn.com, it works. The button opens up
MSN in a new browser window.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of LJ
LongWing
Sent: Friday, October 10, 2014 8:45 AM
Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
Sadly, I tried that one.
Same issue – nothing happens in web browser.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Friday, October 10, 2014 3:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
Why not just add the URL to a line of text on a button?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Friday, October 10, 2014 3:16 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
Disclaimer: I haven't messed around with this for a while, so it might take
some tinkering.
Stuff below taken from here:
http://stackoverflow.com/questions/4679756/show-a-pdf-files-in-users-browser-via-php-perl
If you have PHP on your web server you can directly display a PDF doing
something like this:
?php
$file = './path/to/the.pdf';
$filename = 'Custom file name for the.pdf'; /* Note: Always use .pdf at the
end. */
header('Content-type: application/pdf');
header('Content-Disposition: inline; filename=' . $filename . '');
header('Content-Transfer-Encoding: binary');
header('Content-Length: ' . filesize($file));
header('Accept-Ranges: bytes');
@readfile($file);
?
William Rentfrow
wrentf...@stratacominc.commailto:wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood
Sent: Friday, October 10, 2014 1:47 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
The last thing I want to do is muddy the issue, but this rings a faint bell
about browser security.
It has been awhile and I can't recall the specifics, but maybe it will jog
someone else's memory. It was something about trying to open a file on a local
path that the browser (by default) viewed as malicious activity and either did
nothing, or 404'd as a result.
It may not be applicable, but just in case.
-JDHood
On Fri, Oct 10, 2014 at 1:30 PM, Sinclair, Keith
ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com wrote:
**
Using the URL directly in Chrome does work, also in IE. However, trying to call
it from an AL using the Perform…URL, etc. it doesn’t do anything. Driving me
nuts…
Logs still are showing that AL fired:
ActiveLink Start:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View
- Fri Oct 10 2014 12:25:25 PM ms 271
True actions:
action 0
Run Process: PERFORM-ACTION-OPEN-URL
\\pwfil01\Public\ITfile:///\\pwfil01\Public\IT HD\DocTest\S80039514.pdf
ActiveLink End:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View -
Fri Oct 10 2014 12:25:25 PM ms 271
EVENT End:- Button/Menu Field | Site Other(536870948) |
ST:SiteInformation/Default Admin View Fri Oct 10 2014 12:25:25 PM
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of LJ
LongWing
Sent: Friday, October 10, 2014 11:56 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
I just used the following url in chrome
file://server/share/something.logfile:///\\server\share\something.log
if you try to specify the url in question, does it open manually? What does
the log show?
On Fri, Oct 10, 2014 at 10:43 AM, Sinclair, Keith
ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com wrote:
**
Never mind, I stand corrected. This will work in the client tool but I cannot
get it to run in Chrome or IE10 for the life of me. IE10 does nothing. Chrome
opens up a blank window. All browser settings have been reset back to stock and
pop up blockers are completely off.
From: Sinclair, Keith
Sent: Friday, October 10, 2014 10:27 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
I agree with Fred, as well.
Looks like the “file://” did the trick. I had forgotten that was an option for
browsers. Now my battle is for the file location folder permissions as I tried
it on a publicly accessible network directory/file and was able to open it, but
not my original document.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, October 10, 2014 9:00 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: PERFORM-ACTION-OPEN-URL to open internal network site
**
I agree with Fred
On Fri, Oct 10, 2014 at 7:54 AM, Sinclair, Keith
ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com wrote:
**
So, I have a button that fires an AL with Run Process: PERFORM-ACTION-OPEN-URL
\\NETWORK\Public\Sitefile:///\\NETWORK\Public\Site Management\Site
Documents\$Site ID$.pdf.
When I click
Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
I’m not sure if this is the issue, but since your address contains a BLANK,
have you tried quotes around the URL?
HTH,
Joel
Joel Senderjdsen...@earthlink.net310.829.5552
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith
Sent: Friday, October 10, 2014 1:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
Sadly, I tried that one.
Same issue – nothing happens in web browser.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Friday, October 10, 2014 3:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
Why not just add the URL to a line of text on a button?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Friday, October 10, 2014 3:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
Disclaimer: I haven't messed around with this for a while, so it might take
some tinkering.
Stuff below taken from here:
http://stackoverflow.com/questions/4679756/show-a-pdf-files-in-users-browser-via-php-perl
If you have PHP on your web server you can directly display a PDF doing
something like this:
?php
$file = './path/to/the.pdf';
$filename = 'Custom file name for the.pdf'; /* Note: Always use .pdf at the
end. */
header('Content-type: application/pdf');
header('Content-Disposition: inline; filename=' . $filename . '');
header('Content-Transfer-Encoding: binary');
header('Content-Length: ' . filesize($file));
header('Accept-Ranges: bytes');
@readfile($file);
?
William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood
Sent: Friday, October 10, 2014 1:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
The last thing I want to do is muddy the issue, but this rings a faint bell
about browser security.
It has been awhile and I can't recall the specifics, but maybe it will jog
someone else's memory. It was something about trying to open a file on a local
path that the browser (by default) viewed as malicious activity and either did
nothing, or 404'd as a result.
It may not be applicable, but just in case.
-JDHood
On Fri, Oct 10, 2014 at 1:30 PM, Sinclair, Keith ksincl...@shoppertrak.com
wrote:
**
Using the URL directly in Chrome does work, also in IE. However, trying to call
it from an AL using the Perform…URL, etc. it doesn’t do anything. Driving me
nuts…
Logs still are showing that AL fired:
ActiveLink Start:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View
- Fri Oct 10 2014 12:25:25 PM ms 271
True actions:
action 0
Run Process: PERFORM-ACTION-OPEN-URL \\pwfil01\Public\IT
file:///\\pwfil01\Public\IT HD\DocTest\S80039514.pdf
ActiveLink End:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View -
Fri Oct 10 2014 12:25:25 PM ms 271
EVENT End:- Button/Menu Field | Site Other(536870948) |
ST:SiteInformation/Default Admin View Fri Oct 10 2014 12:25:25 PM
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, October 10, 2014 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
I just used the following url in chrome
file://server/share/something.log file:///\\server\share\something.log
if you try to specify the url in question, does it open manually? What does
the log show?
On Fri, Oct 10, 2014 at 10:43 AM, Sinclair, Keith ksincl...@shoppertrak.com
wrote:
**
Never mind, I stand corrected. This will work in the client tool but I cannot
get it to run in Chrome or IE10 for the life of me. IE10 does nothing. Chrome
opens up a blank window. All browser settings have been reset back to stock and
pop up blockers are completely off.
From: Sinclair, Keith
Sent: Friday, October 10, 2014 10:27 AM
To: arslist@ARSLIST.ORG
Subject: SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
I agree with Fred, as well.
Looks like the “file://” did the trick. I had forgotten that was an option for
browsers. Now my battle is for the file location folder permissions as I tried
it on a publicly accessible network directory/file and was able to open it, but
not my original document.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, October 10, 2014 9:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: PERFORM-ACTION-OPEN-URL to open internal network site
**
I agree with Fred
On Fri, Oct 10, 2014 at 7:54
Re: OpenWindow vs. PERFORM-ACTION-OPEN-URL
Doug, Thanks for this information. Your description of the Definition Change Check Interval is consistent with my understanding (and, well, its very name). And changes to it would certainly explain why opening a window (using either mechanism) after a structural change might or might not take a bit longer. What is most interesting is your description that with OpenWindow you can do things that you can't otherwise...so the mid-tier is somehow optimized for OpenWindow. That makes sense. I happen to have a very generic piece of workflow that does pretty much all window openings for me. My solution to this whole thing was to install a global checkbox field used by this workflow to act as a switch: if it's selected windows get opened using URL's, otherwise OpenWindow. During my development (where I'm of course making lots of changes and have that Check Interval set to 0), I of course have this unchecked because I don't want to wait (in some cases up to 1/2 minute) to open an entry, but it'll probably be selected to use URLs in production. Thanks, Charlie On Wed, Apr 23, 2014 at 9:17 AM, Mueller, Doug doug_muel...@bmc.com wrote: ** Charlie, The Definition Change Check Interval is the key to the issue. What this setting does is identify how frequently the mid-tier checks the AR System server for whether a definition has changed. When set to 0, it means that every access to the system causes a check to the server to see if there has been change. When set to 0, it means there are checks at the interval set (number of seconds if I remember right) for changes to definitions. On dev systems, setting to 0 (or a small number) makes sense. You trade off a bit of interactive speed for the currency of definitions because you are changing definitions and you are trying out the changes soon after making them. On Production systems however, setting to a higher value – every hour or even longer – is much more reasonable as definitions are NOT changing (or only at very specific times) and you want the highest interactive performance. NOTE: I know that there may be some comments in even BMC docs that 86400 is a good setting, but that is 24 hours and that seems like a REALLY long time to me. The check should be fast and cheap if there are no changes and if there are changes, I really don't want to wait for up to 24 hours to pick them up. I personally would go with a setting more like 3600 (one hour) so that changes are picked up in a reasonable time (not necessarily instantly but within an hour). We can do things when we know what the window is (OpenWindow) but not when we have no clue what you are going to open (the URL). So, you were getting good performance on OpenWindow and a penalty on the URL. When you changed the check every time setting to something that is periodic, you can see that the performance of the two is comparable. By the way, the check is actually in the background and doesn't really affect interactive use – unless the background has loaded a new definition and then there may be a bit of a longer load time for screens the first time after the change has downloaded. Except that is when time is set to 0 so there is some interactive interaction. So, the issue you were seeing was because of a caching configuration setting. The behavior of the windows and the interaction of the two different modes should be consistent with each other. One other note…. The 8.1 sp1 mid-tier has done a lot of work around eliminating the need to clear caches. We believe the issues with the browser cache on end user systems getting out of sync has been completely solved (we have dynamic pages with unchanging URLs and the browser caching model relies on URLs being the same so we have to force awareness of change internally to our pages to get around the browser caching). And, the mid-tier correctly updating definitions (at the update interval) has been tuned so that you should not need to perform a reload cache on the mid-tier anymore. The 8.1 sp1 mid tier is compatible 7.6.04 and 8.0 and 8.1 servers (all patch levels). Doug Mueller *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Charlie Lotridge *Sent:* Thursday, April 17, 2014 12:07 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: OpenWindow vs. PERFORM-ACTION-OPEN-URL ** A quick update... So, first, I noticed that in my earlier posts I kept saying Netscape when I really meant Firefox. I'm getting old. Joe, I didn't mean to emphasize the time difference in browsers, but rather the time difference between the OpenWindow vs. URL methods. But Firefox (not Netscape!) is predictably faster. I do, though, think the conversation about back, forward, and (I'm adding) refresh functions is very interesting and don't mind the segue. I don't have direct experience but seem
Re: OpenWindow vs. PERFORM-ACTION-OPEN-URL
Unfortunately, its recommended to discourage the use of the forward and back browser buttons. There is very little you can do from the application side to enforce that. But discussing about that is another topic altogether so I'll resist. If your response varies with different types of browsers, then my gut feel is that it is not anything that is happening at the application layer that is causing those increased performance times or decreased performance times. It is something that the browser itself is doing. Not being much of an expert to deduce what that might be,, I'll leave it to some other browser experts to comment. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Charlie Lotridge Sent: Monday, April 14, 2014 4:03 PM To: arslist@ARSLIST.ORG Subject: Re: OpenWindow vs. PERFORM-ACTION-OPEN-URL ** Ah, got it. The bulk of the workflow is happening in an On Display action, and both methods invoke it (the exact same workflow). Somewhat counter-intuitively (given the situation), the faster OpenWindow action is also running an On Window Loaded action (which doesn't do much) but is NOT being run by the URL method. So just to make sure I'm clear, OpenWindow is running a superset of the workflow that PERFORM-ACTION-OPEN-URL is causing to be run. While setup to run AL logging to check this (I'd like to mention here how much I miss the easy setup for AL logging in the old WUT), I decided to use the timing info in the log to capture some quantifiable stats. I didn't exhaustively try all permutations (because it would've been exhausting), but each of the following represents the average of 8 tests of each type: Opening a comparatively simple form (148 mostly DO fields, 124 AL's, 38 AL guides): OpenWindow method using IE 11: 1.33 seconds URL method (to current window) using IE 11: 1.67 seconds OpenWindow method using Netscape: 1.10 seconds URL method (to current window) using Netscape: 1.55 seconds Opening a comparatively complex form (732 mostly DO fields, 946 AL's, 241 AL guides) [all using Netscape]: OpenWindow method: 1.53 seconds URL method (to current window): 2.17 seconds Using browser's history Forward: 0.05 seconds URL method (to new window): 2.03 seconds Clearly the form size is having an impact on all methods, which makes sense. Netscape is uniformly faster than IE, which is also expected. What's the most interesting here to me is just how fast the forward mechanism...greased lightning. This is of course the same as the back mechanism, it was just more convenient for me to test it using forward. Unfortunately I still don't know just why the OpenWindow method is faster than URL. I really like the functionality and usability of the URL method over OpenWindow, and am debating if it's worth the extra cost (or, more precisely, will the users think so). Anyway, thanks for the suggestions guys. -charlie On Sun, Apr 13, 2014 at 8:20 PM, Joe D'Souza jdso...@shyle.net wrote: ** I had also thought of the authentication bit but I do not think it is that as the authentication is stored as a cookie, so once authenticated, until that cookie expires, another window that is opened should technically not request authentication again. When I said search, I didn't mean the search that happens on the request ID. That is already indexed and is optimal. I meant searches that may happen that may be designed on open window action or window loaded action, that may be happening when you do a the url thingy and does not when you use the open window action. I agree its unlikely to be that, but that's what I meant to ask you to check. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Sunday, April 13, 2014 10:16 PM To: arslist@ARSLIST.ORG Subject: Re: OpenWindow vs. PERFORM-ACTION-OPEN-URL ** Charlie, Is it possible the extra traffic is relating to authentication? I know when you do a open window action, the window is opened 'in the same session', but is it possible that when doing a URL call, it's having to communicate with the web server to determine which session is yours, which is taking a bit of time? On Sun, Apr 13, 2014 at 7:37 PM, Charlie Lotridge lotri...@mcs-sf.com wrote: ** Thanks for the suggestion Joe. Unfortunately the solution is not going to be that simple: I was actually using a request id in the search, so it's not going to get more optimal than that. I actually did a side-by-side comparison earlier. I set up an AL that would open an entry using OpenWindow, and another that opened the same entry using a URL, both effectively doing the same exact search (using a request id). The URL method took a full second more to load (about .6 for OpenWindow vs. 1.6 seconds for the URL). Using the browser's network monitor I can see that it's performing some additional network
Re: OpenWindow vs. PERFORM-ACTION-OPEN-URL
Ah, got it. The bulk of the workflow is happening in an On Display action, and both methods invoke it (the exact same workflow). Somewhat counter-intuitively (given the situation), the faster OpenWindow action is also running an On Window Loaded action (which doesn't do much) but is NOT being run by the URL method. So just to make sure I'm clear, OpenWindow is running a superset of the workflow that PERFORM-ACTION-OPEN-URL is causing to be run. While setup to run AL logging to check this (I'd like to mention here how much I miss the easy setup for AL logging in the old WUT), I decided to use the timing info in the log to capture some quantifiable stats. I didn't exhaustively try all permutations (because it would've been exhausting), but each of the following represents the average of 8 tests of each type: *Opening a comparatively simple form (148 mostly DO fields, 124 AL's, 38 AL guides):* OpenWindow method using IE 11: 1.33 seconds URL method (to current window) using IE 11: 1.67 seconds OpenWindow method using Netscape: 1.10 seconds URL method (to current window) using Netscape: 1.55 seconds *Opening a comparatively complex form (732 mostly DO fields, 946 AL's, 241 AL guides) [all using Netscape]:* OpenWindow method: 1.53 seconds URL method (to current window): 2.17 seconds Using browser's history Forward: 0.05 seconds URL method (to new window): 2.03 seconds Clearly the form size is having an impact on all methods, which makes sense. Netscape is uniformly faster than IE, which is also expected. What's the most interesting here to me is just how fast the forward mechanism...greased lightning. This is of course the same as the back mechanism, it was just more convenient for me to test it using forward. Unfortunately I still don't know just why the OpenWindow method is faster than URL. I really like the functionality and usability of the URL method over OpenWindow, and am debating if it's worth the extra cost (or, more precisely, will the users think so). Anyway, thanks for the suggestions guys. -charlie On Sun, Apr 13, 2014 at 8:20 PM, Joe D'Souza jdso...@shyle.net wrote: ** I had also thought of the authentication bit but I do not think it is that as the authentication is stored as a cookie, so once authenticated, until that cookie expires, another window that is opened should technically not request authentication again. When I said search, I didn’t mean the search that happens on the request ID. That is already indexed and is optimal. I meant searches that may happen that may be designed on open window action or window loaded action, that may be happening when you do a the url thingy and does not when you use the open window action. I agree its unlikely to be that, but that’s what I meant to ask you to check. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Sunday, April 13, 2014 10:16 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: OpenWindow vs. PERFORM-ACTION-OPEN-URL ** Charlie, Is it possible the extra traffic is relating to authentication? I know when you do a open window action, the window is opened 'in the same session', but is it possible that when doing a URL call, it's having to communicate with the web server to determine which session is yours, which is taking a bit of time? On Sun, Apr 13, 2014 at 7:37 PM, Charlie Lotridge lotri...@mcs-sf.com wrote: ** Thanks for the suggestion Joe. Unfortunately the solution is not going to be that simple: I was actually using a request id in the search, so it's not going to get more optimal than that. I actually did a side-by-side comparison earlier. I set up an AL that would open an entry using OpenWindow, and another that opened the same entry using a URL, both effectively doing the same exact search (using a request id). The URL method took a full second more to load (about .6 for OpenWindow vs. 1.6 seconds for the URL). Using the browser's network monitor I can see that it's performing some additional network transactions, though (again) I really don't how to interpret these results yet. -charlie On Sun, Apr 13, 2014 at 1:57 PM, Joe D'Souza jdso...@shyle.net wrote: ** I won’t pretend to know the answer – but have you ruled out some piece of search workflow that might be running when you use the application command, which might not be running with an optimal search criteria, which might not be triggered during the regular Open Window action? I wouldn’t have thought there would be a difference in the performance when essentially you are doing the same thing. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Charlie Lotridge *Sent:* Sunday, April 13, 2014 1:51 PM *To:* arslist@ARSLIST.ORG *Subject:* OpenWindow vs. PERFORM-ACTION-OPEN-URL ** Hi
OpenWindow vs. PERFORM-ACTION-OPEN-URL
Hi, Recently I was experimenting using PERFORM-ACTION-OPEN-URL instead of an OpenWindow action to open a Modify window on a specific entry (using the ?eid=request id parameter). It's easy enough to use and I certainly got it working, but the performance as compared to OpenWindow was abysmal. My guess is that this has something to do with browser caching...maybe this method can't use the cache or something. But I'm not sure since I don't really know anything about how browser caching works. I opened up the Network Monitoring console on Netscape and do see some significant differences in the request/response transactions, but I don't quite know how to interpret it. Does anyone have any thoughts or experience as to why I'm seeing this performance difference or how to mitigate it if at all possible? I've tried it on each of IE, Chrome, Netscape with similar results. FYI here are my reasons for potentially wanting to use PERFORM-ACTION-OPEN-URL: when (in the natural course of navigating through my application) the user wishes to modify some entry, I have some generalized workflow that causes the app to open a Modify window. If the window is opened using OpenWindow, though, and the user subsequently attempts to refresh the browser page, it's converted to a Query (Search) window and the context is lost. Similarly, I was hoping to preserve browser history functionality for the user. If a user navigates from one entry to another (on the same for or a different one), then the browser's Back and Forward functions should work correctly and revisit the appropriate previously visited entries in modify mode, but with OpenWindow they don't. Using PERFORM-ACTION-OPEN-URL accomplishes both of these goals NICELY and I'd switch my generalized workflow to use it except for the performance issue. Any thoughts? Thanks, Charlie ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OpenWindow vs. PERFORM-ACTION-OPEN-URL
I won't pretend to know the answer - but have you ruled out some piece of search workflow that might be running when you use the application command, which might not be running with an optimal search criteria, which might not be triggered during the regular Open Window action? I wouldn't have thought there would be a difference in the performance when essentially you are doing the same thing. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Charlie Lotridge Sent: Sunday, April 13, 2014 1:51 PM To: arslist@ARSLIST.ORG Subject: OpenWindow vs. PERFORM-ACTION-OPEN-URL ** Hi, Recently I was experimenting using PERFORM-ACTION-OPEN-URL instead of an OpenWindow action to open a Modify window on a specific entry (using the ?eid=request id parameter). It's easy enough to use and I certainly got it working, but the performance as compared to OpenWindow was abysmal. My guess is that this has something to do with browser caching...maybe this method can't use the cache or something. But I'm not sure since I don't really know anything about how browser caching works. I opened up the Network Monitoring console on Netscape and do see some significant differences in the request/response transactions, but I don't quite know how to interpret it. Does anyone have any thoughts or experience as to why I'm seeing this performance difference or how to mitigate it if at all possible? I've tried it on each of IE, Chrome, Netscape with similar results. FYI here are my reasons for potentially wanting to use PERFORM-ACTION-OPEN-URL: when (in the natural course of navigating through my application) the user wishes to modify some entry, I have some generalized workflow that causes the app to open a Modify window. If the window is opened using OpenWindow, though, and the user subsequently attempts to refresh the browser page, it's converted to a Query (Search) window and the context is lost. Similarly, I was hoping to preserve browser history functionality for the user. If a user navigates from one entry to another (on the same for or a different one), then the browser's Back and Forward functions should work correctly and revisit the appropriate previously visited entries in modify mode, but with OpenWindow they don't. Using PERFORM-ACTION-OPEN-URL accomplishes both of these goals NICELY and I'd switch my generalized workflow to use it except for the performance issue. Any thoughts? Thanks, Charlie ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OpenWindow vs. PERFORM-ACTION-OPEN-URL
Thanks for the suggestion Joe. Unfortunately the solution is not going to be that simple: I was actually using a request id in the search, so it's not going to get more optimal than that. I actually did a side-by-side comparison earlier. I set up an AL that would open an entry using OpenWindow, and another that opened the same entry using a URL, both effectively doing the same exact search (using a request id). The URL method took a full second more to load (about .6 for OpenWindow vs. 1.6 seconds for the URL). Using the browser's network monitor I can see that it's performing some additional network transactions, though (again) I really don't how to interpret these results yet. -charlie On Sun, Apr 13, 2014 at 1:57 PM, Joe D'Souza jdso...@shyle.net wrote: ** I won’t pretend to know the answer – but have you ruled out some piece of search workflow that might be running when you use the application command, which might not be running with an optimal search criteria, which might not be triggered during the regular Open Window action? I wouldn’t have thought there would be a difference in the performance when essentially you are doing the same thing. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Charlie Lotridge *Sent:* Sunday, April 13, 2014 1:51 PM *To:* arslist@ARSLIST.ORG *Subject:* OpenWindow vs. PERFORM-ACTION-OPEN-URL ** Hi, Recently I was experimenting using PERFORM-ACTION-OPEN-URL instead of an OpenWindow action to open a Modify window on a specific entry (using the ?eid=request id parameter). It's easy enough to use and I certainly got it working, but the performance as compared to OpenWindow was abysmal. My guess is that this has something to do with browser caching...maybe this method can't use the cache or something. But I'm not sure since I don't really know anything about how browser caching works. I opened up the Network Monitoring console on Netscape and do see some significant differences in the request/response transactions, but I don't quite know how to interpret it. Does anyone have any thoughts or experience as to why I'm seeing this performance difference or how to mitigate it if at all possible? I've tried it on each of IE, Chrome, Netscape with similar results. FYI here are my reasons for potentially wanting to use PERFORM-ACTION-OPEN-URL: when (in the natural course of navigating through my application) the user wishes to modify some entry, I have some generalized workflow that causes the app to open a Modify window. If the window is opened using OpenWindow, though, and the user subsequently attempts to refresh the browser page, it's converted to a Query (Search) window and the context is lost. Similarly, I was hoping to preserve browser history functionality for the user. If a user navigates from one entry to another (on the same for or a different one), then the browser's Back and Forward functions should work correctly and revisit the appropriate previously visited entries in modify mode, but with OpenWindow they don't. Using PERFORM-ACTION-OPEN-URL accomplishes both of these goals NICELY and I'd switch my generalized workflow to use it except for the performance issue. Any thoughts? Thanks, Charlie _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OpenWindow vs. PERFORM-ACTION-OPEN-URL
Charlie, Is it possible the extra traffic is relating to authentication? I know when you do a open window action, the window is opened 'in the same session', but is it possible that when doing a URL call, it's having to communicate with the web server to determine which session is yours, which is taking a bit of time? On Sun, Apr 13, 2014 at 7:37 PM, Charlie Lotridge lotri...@mcs-sf.comwrote: ** Thanks for the suggestion Joe. Unfortunately the solution is not going to be that simple: I was actually using a request id in the search, so it's not going to get more optimal than that. I actually did a side-by-side comparison earlier. I set up an AL that would open an entry using OpenWindow, and another that opened the same entry using a URL, both effectively doing the same exact search (using a request id). The URL method took a full second more to load (about .6 for OpenWindow vs. 1.6 seconds for the URL). Using the browser's network monitor I can see that it's performing some additional network transactions, though (again) I really don't how to interpret these results yet. -charlie On Sun, Apr 13, 2014 at 1:57 PM, Joe D'Souza jdso...@shyle.net wrote: ** I won't pretend to know the answer - but have you ruled out some piece of search workflow that might be running when you use the application command, which might not be running with an optimal search criteria, which might not be triggered during the regular Open Window action? I wouldn't have thought there would be a difference in the performance when essentially you are doing the same thing. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Charlie Lotridge *Sent:* Sunday, April 13, 2014 1:51 PM *To:* arslist@ARSLIST.ORG *Subject:* OpenWindow vs. PERFORM-ACTION-OPEN-URL ** Hi, Recently I was experimenting using PERFORM-ACTION-OPEN-URL instead of an OpenWindow action to open a Modify window on a specific entry (using the ?eid=request id parameter). It's easy enough to use and I certainly got it working, but the performance as compared to OpenWindow was abysmal. My guess is that this has something to do with browser caching...maybe this method can't use the cache or something. But I'm not sure since I don't really know anything about how browser caching works. I opened up the Network Monitoring console on Netscape and do see some significant differences in the request/response transactions, but I don't quite know how to interpret it. Does anyone have any thoughts or experience as to why I'm seeing this performance difference or how to mitigate it if at all possible? I've tried it on each of IE, Chrome, Netscape with similar results. FYI here are my reasons for potentially wanting to use PERFORM-ACTION-OPEN-URL: when (in the natural course of navigating through my application) the user wishes to modify some entry, I have some generalized workflow that causes the app to open a Modify window. If the window is opened using OpenWindow, though, and the user subsequently attempts to refresh the browser page, it's converted to a Query (Search) window and the context is lost. Similarly, I was hoping to preserve browser history functionality for the user. If a user navigates from one entry to another (on the same for or a different one), then the browser's Back and Forward functions should work correctly and revisit the appropriate previously visited entries in modify mode, but with OpenWindow they don't. Using PERFORM-ACTION-OPEN-URL accomplishes both of these goals NICELY and I'd switch my generalized workflow to use it except for the performance issue. Any thoughts? Thanks, Charlie _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OpenWindow vs. PERFORM-ACTION-OPEN-URL
I had also thought of the authentication bit but I do not think it is that as the authentication is stored as a cookie, so once authenticated, until that cookie expires, another window that is opened should technically not request authentication again. When I said search, I didn't mean the search that happens on the request ID. That is already indexed and is optimal. I meant searches that may happen that may be designed on open window action or window loaded action, that may be happening when you do a the url thingy and does not when you use the open window action. I agree its unlikely to be that, but that's what I meant to ask you to check. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Sunday, April 13, 2014 10:16 PM To: arslist@ARSLIST.ORG Subject: Re: OpenWindow vs. PERFORM-ACTION-OPEN-URL ** Charlie, Is it possible the extra traffic is relating to authentication? I know when you do a open window action, the window is opened 'in the same session', but is it possible that when doing a URL call, it's having to communicate with the web server to determine which session is yours, which is taking a bit of time? On Sun, Apr 13, 2014 at 7:37 PM, Charlie Lotridge lotri...@mcs-sf.com wrote: ** Thanks for the suggestion Joe. Unfortunately the solution is not going to be that simple: I was actually using a request id in the search, so it's not going to get more optimal than that. I actually did a side-by-side comparison earlier. I set up an AL that would open an entry using OpenWindow, and another that opened the same entry using a URL, both effectively doing the same exact search (using a request id). The URL method took a full second more to load (about .6 for OpenWindow vs. 1.6 seconds for the URL). Using the browser's network monitor I can see that it's performing some additional network transactions, though (again) I really don't how to interpret these results yet. -charlie On Sun, Apr 13, 2014 at 1:57 PM, Joe D'Souza jdso...@shyle.net wrote: ** I won't pretend to know the answer - but have you ruled out some piece of search workflow that might be running when you use the application command, which might not be running with an optimal search criteria, which might not be triggered during the regular Open Window action? I wouldn't have thought there would be a difference in the performance when essentially you are doing the same thing. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Charlie Lotridge Sent: Sunday, April 13, 2014 1:51 PM To: arslist@ARSLIST.ORG Subject: OpenWindow vs. PERFORM-ACTION-OPEN-URL ** Hi, Recently I was experimenting using PERFORM-ACTION-OPEN-URL instead of an OpenWindow action to open a Modify window on a specific entry (using the ?eid=request id parameter). It's easy enough to use and I certainly got it working, but the performance as compared to OpenWindow was abysmal. My guess is that this has something to do with browser caching...maybe this method can't use the cache or something. But I'm not sure since I don't really know anything about how browser caching works. I opened up the Network Monitoring console on Netscape and do see some significant differences in the request/response transactions, but I don't quite know how to interpret it. Does anyone have any thoughts or experience as to why I'm seeing this performance difference or how to mitigate it if at all possible? I've tried it on each of IE, Chrome, Netscape with similar results. FYI here are my reasons for potentially wanting to use PERFORM-ACTION-OPEN-URL: when (in the natural course of navigating through my application) the user wishes to modify some entry, I have some generalized workflow that causes the app to open a Modify window. If the window is opened using OpenWindow, though, and the user subsequently attempts to refresh the browser page, it's converted to a Query (Search) window and the context is lost. Similarly, I was hoping to preserve browser history functionality for the user. If a user navigates from one entry to another (on the same for or a different one), then the browser's Back and Forward functions should work correctly and revisit the appropriate previously visited entries in modify mode, but with OpenWindow they don't. Using PERFORM-ACTION-OPEN-URL accomplishes both of these goals NICELY and I'd switch my generalized workflow to use it except for the performance issue. Any thoughts? Thanks, Charlie _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have
Opening a file using PERFORM-ACTION-OPEN-URL!
Dear all, Can anyone open/downlaod a file in Firefox using PERFORM-ACTION-OPEN-URL? I am trying to open a excel file with the PERFORM-ACTION-OPEN-URL action in a RUN PROCESS Active link: PERFORM-ACTION-OPEN-URL $myfield$ where myfield contains the path to the file on a shared public network folder. I use the following and they all work fine with Intenet explorer X:\Remedy\myfile.xls file://server/Remedy/myfile.xls file:///X:/Remedy/myfile.xls file://server/Remedy/myfile.xls But none of this works with Firefox. for the first two I get error Firefox doesn't know how to open this address, because the protocol (x) isn't associated with any program I try the last three and get Caught exception undefined:2533 - NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIDOMJSWindow.open]... AT: undefined This is ARS7.1 patch009/WIN2003/Oracle9 any thoughts will be very much appreciated. Thanks in advance frex ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Opening a file using PERFORM-ACTION-OPEN-URL!
The browser should (correctly) prevent this operation. After all, you don't want anyone reading your files ;-) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
PERFORM-ACTION-OPEN-URL Question - Window Size
Hello All, I am trying to open a URL through Active Link using PERFORM-ACTION- OPEN-URL $TempField$ URL does open up in a new window, but the only problem is it opens up in fullscreen mode. Is there a way to make the window size smaller. Since the message contained in the window is very small, so just trying to make the window smaller so it will look better and user can easily read the message contained in the window. Thank you, Raj ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: PERFORM-ACTION-OPEN-URL Question - Window Size
Raj, It's opening a browser window...the browser controls the window sizeif you have control over the page that it's going to, that page could contain some java script that sets the window size. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Raj Sent: Tuesday, July 19, 2011 12:18 PM To: arslist@ARSLIST.ORG Subject: PERFORM-ACTION-OPEN-URL Question - Window Size Hello All, I am trying to open a URL through Active Link using PERFORM-ACTION- OPEN-URL $TempField$ URL does open up in a new window, but the only problem is it opens up in fullscreen mode. Is there a way to make the window size smaller. Since the message contained in the window is very small, so just trying to make the window smaller so it will look better and user can easily read the message contained in the window. Thank you, Raj ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: PERFORM-ACTION-OPEN-URL Question - Window Size
Thanks LJ for prompt response. How can I find out if I have the control over the page that it's going to? Where can I check? I am using the URL provided to me to open that URL through ActiveLink' action. On Jul 19, 11:27 am, LJ LongWing lj.longw...@gmail.com wrote: Raj, It's opening a browser window...the browser controls the window sizeif you have control over the page that it's going to, that page could contain some java script that sets the window size. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Raj Sent: Tuesday, July 19, 2011 12:18 PM To: arsl...@arslist.org Subject: PERFORM-ACTION-OPEN-URL Question - Window Size Hello All, I am trying to open a URL through Active Link using PERFORM-ACTION- OPEN-URL $TempField$ URL does open up in a new window, but the only problem is it opens up in fullscreen mode. Is there a way to make the window size smaller. Since the message contained in the window is very small, so just trying to make the window smaller so it will look better and user can easily read the message contained in the window. Thank you, Raj ___ _ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: PERFORM-ACTION-OPEN-URL Question - Window Size
Raj, You said ' Since the message contained in the window is very small'. This tells me that you know what will be in the destination window, which tells me you know what the URL will be? Only you know if you (someone in your company) has control over the web page on the web server -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Raj Sent: Tuesday, July 19, 2011 12:42 PM To: arslist@ARSLIST.ORG Subject: Re: PERFORM-ACTION-OPEN-URL Question - Window Size Thanks LJ for prompt response. How can I find out if I have the control over the page that it's going to? Where can I check? I am using the URL provided to me to open that URL through ActiveLink' action. On Jul 19, 11:27 am, LJ LongWing lj.longw...@gmail.com wrote: Raj, It's opening a browser window...the browser controls the window sizeif you have control over the page that it's going to, that page could contain some java script that sets the window size. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Raj Sent: Tuesday, July 19, 2011 12:18 PM To: arsl...@arslist.org Subject: PERFORM-ACTION-OPEN-URL Question - Window Size Hello All, I am trying to open a URL through Active Link using PERFORM-ACTION- OPEN-URL $TempField$ URL does open up in a new window, but the only problem is it opens up in fullscreen mode. Is there a way to make the window size smaller. Since the message contained in the window is very small, so just trying to make the window smaller so it will look better and user can easily read the message contained in the window. Thank you, Raj ___ _ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: PERFORM-ACTION-OPEN-URL
Never tried this but 6.3 docs say this: To open the page in a new browser window, enter: PERFORM-ACTION-OPEN-URL URL_string or PERFORM-ACTION-OPEN-URL new URL_string To open the page in the current browser window, enter: PERFORM-ACTION-OPEN-URL current URL_string Mac Rhoades Rockwell Collins Duluth, GA 30096 From: Kemes, Lisa lisa.ke...@te.com To: arslist@ARSLIST.ORG Date: 06/09/2011 08:45 AM Subject:PERFORM-ACTION-OPEN-URL Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Is there any way to add to this command to force that the URL is opened in a new window? Lisa Kemes AR System Developer TE Information Systems Global Infrastructure and Ops +01 717 810 2408 tel +01 717 602 9460 mobile lisa.ke...@te.com MS 161-43 P.O. Box 3608 Harrisburg, PA 17105-3608 www.te.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ image/gifimage/pngimage/pngimage/pngimage/pngimage/png
Re: PERFORM-ACTION-OPEN-URL
PERFORM-ACTION-OPEN-URL new url string --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Thursday, June 09, 2011 8:45 AM To: arslist@ARSLIST.ORG Subject: EXTERNAL: PERFORM-ACTION-OPEN-URL ** Is there any way to add to this command to force that the URL is opened in a new window? Lisa Kemes AR System Developer TE Information Systems Global Infrastructure and Ops +01 717 810 2408 tel +01 717 602 9460 mobile lisa.ke...@te.com MS 161-43 P.O. Box 3608 Harrisburg, PA 17105-3608 [cid:image001.gif@01CC2683.3A8619E0]http://www.te.com/ www.te.comhttp://www.te.com/ [cid:image002.png@01CC2683.3A8619E0]http://twitter.com/teconnectivity[cid:image003.png@01CC2683.3A8619E0]http://www.facebook.com/teconnectivity[cid:image004.png@01CC2683.3A8619E0]http://www.flickr.com/photos/teconnectivity/[cid:image005.png@01CC2683.3A8619E0]http://www.linkedin.com/groups?gid=1591657[cid:image006.png@01CC2683.3A8619E0]http://www.youtube.com/teconnectivity _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are inline: image001.gifinline: image002.pnginline: image003.pnginline: image004.pnginline: image005.pnginline: image006.png
Re: PERFORM-ACTION-OPEN-URL
Thanks so much!! I found the documentation on the Workflow Objects doc Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Thursday, June 09, 2011 8:57 AM To: arslist@ARSLIST.ORG Subject: Re: PERFORM-ACTION-OPEN-URL ** PERFORM-ACTION-OPEN-URL new url string --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discu ssion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Thursday, June 09, 2011 8:45 AM To: arslist@ARSLIST.ORG Subject: EXTERNAL: PERFORM-ACTION-OPEN-URL ** Is there any way to add to this command to force that the URL is opened in a new window? Lisa Kemes AR System DeveloperTE Information Systems Global Infrastructure and Ops +01 717 810 2408 tel +01 717 602 9460 mobile lisa.ke...@te.commailto:lisa.ke...@te.com MS 161-43 P.O. Box 3608 Harrisburg, PA 17105-3608 [cid:image001.gif@01CC26B2.F5C6C360]http://www.te.com/ www.te.comhttp://www.te.com/ [cid:image002.png@01CC26B2.F5C6C360]http://twitter.com/teconnectivity[cid:image003.png@01CC26B2.F5C6C360]http://www.facebook.com/teconnectivity[cid:image004.png@01CC26B2.F5C6C360]http://www.flickr.com/photos/teconnectivity/[cid:image005.png@01CC26B2.F5C6C360]http://www.linkedin.com/groups?gid=1591657[cid:image006.png@01CC26B2.F5C6C360]http://www.youtube.com/teconnectivity _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are inline: image001.gifinline: image002.pnginline: image003.pnginline: image004.pnginline: image005.pnginline: image006.png
Re: Using PERFORM-ACTION-OPEN-URL to send to email
If you'd like to pass strings into urls you should urlencode it. Otherwise you might run into trouble with other characters, depending on your browser make and version. If you use urlencode you will be safe on all (or at least most) browsers. Regards, -- Michiel Beijen Software Consultant +31 6 457 42 418 Bee Free IT + http://beefreeit.nl On May 23, 2009 8:47 PM, Steven Pataray spata...@gmail.com wrote: ** Worked like a charm. I found out that I also needed to stip out the symbol since it's used to concatenate the parameters for the mailto. I just replaced it with %26 instead . Thanks Axton Steve On Fri, May 22, 2009 at 4:33 PM, Axton axton.gr...@gmail.com wrote: ** Try replacing the cr or... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Using PERFORM-ACTION-OPEN-URL to send to email
Worked like a charm. I found out that I also needed to stip out the symbol since it's used to concatenate the parameters for the mailto. I just replaced it with %26 instead . Thanks Axton Steve On Fri, May 22, 2009 at 4:33 PM, Axton axton.gr...@gmail.com wrote: ** Try replacing the cr or crlf with %0d. Keep in mind that there are limitations on how long your url can be. It varies from browser to browser. http://www.boutell.com/newfaq/misc/urllength.html Axton Grams On Fri, May 22, 2009 at 7:01 PM, Steven Pataray spata...@gmail.comwrote: ** I'm using the following Run Process to send a ticket contents to an email: PERFORM-ACTION-OPEN-URL mailto:$Requester $Requester Name+$?subject=RE: $Case ID+$-$Summary$ This works perfect but I want to add body=$Description$ and other fields to the email body but when I do this it strips out all of the Carriage Return and Line Feeds (CRLF's). I want to include the CRLF's in the email so it can look better formatted and not one long line. Is there something I can do to keep the CRLF's? Remedy Help Desk 6.3 Server Version: 6.03.00 Patch 024 Windows server 2003. Oracle 10.1.0.4.0 - 64bi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Using PERFORM-ACTION-OPEN-URL to send to email
I'm using the following Run Process to send a ticket contents to an email: PERFORM-ACTION-OPEN-URL mailto:$Requester $Requester Name+$?subject=RE: $Case ID+$-$Summary$ This works perfect but I want to add body=$Description$ and other fields to the email body but when I do this it strips out all of the Carriage Return and Line Feeds (CRLF's). I want to include the CRLF's in the email so it can look better formatted and not one long line. Is there something I can do to keep the CRLF's? Remedy Help Desk 6.3 Server Version: 6.03.00 Patch 024 Windows server 2003. Oracle 10.1.0.4.0 - 64bi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Using PERFORM-ACTION-OPEN-URL to send to email
Try replacing the cr or crlf with %0d. Keep in mind that there are limitations on how long your url can be. It varies from browser to browser. http://www.boutell.com/newfaq/misc/urllength.html Axton Grams On Fri, May 22, 2009 at 7:01 PM, Steven Pataray spata...@gmail.com wrote: ** I'm using the following Run Process to send a ticket contents to an email: PERFORM-ACTION-OPEN-URL mailto:$Requester $Requester Name+$?subject=RE: $Case ID+$-$Summary$ This works perfect but I want to add body=$Description$ and other fields to the email body but when I do this it strips out all of the Carriage Return and Line Feeds (CRLF's). I want to include the CRLF's in the email so it can look better formatted and not one long line. Is there something I can do to keep the CRLF's? Remedy Help Desk 6.3 Server Version: 6.03.00 Patch 024 Windows server 2003. Oracle 10.1.0.4.0 - 64bi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
PERFORM-ACTION-OPEN-URL not firing on midtier
Hi all, I need help on this one. I don't understand why it is not working... I have a workflow that works fine on the native tool (User tool) but not at all on the midtier. The runprocess action is supported by the midtier. This is what I did (and it works fine with the native client): On a display only form, 1 - Set attachment field A with a document from form Test 2 - Run Process: PERFORM-ACTION-OPEN-URL new $A$ It fires perfectly well using the User tool, but not on the midtier. I put a message between action 1 and 2 to show the value of $A$ which comes out On remedy client:C:\DOCUME~1\boyerpa\LOCALS~1\Temp\Master Index.pdf On midtier: C;\Documents and Settings\boyerpa\My Documents\ARS7.01 Doc\Master Index.pdf As you can notice, on the native client, it is retrieving the document and setting it in the temp file locally. On the midtier, it seems to be trying to access the original path of where the document was when attached on form Test. What am I missing? Thanks for any help! Pascale Boyer 503-745-2159 ARS 7.01 patch 3 OS: Windows DB: SQL 2005 Midtier 7.01 Apache\tomcat 5.5 Browser: IE 6 If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: PERFORM-ACTION-OPEN-URL not firing on midtier
Try putting a file::\ in front of the URL, I think. You might have to dig around for the exact syntax. I'm not sure if this will fix it or not, but it seems like a familiar idea to me. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Friday, December 05, 2008 1:47 PM To: arslist@ARSLIST.ORG Subject: PERFORM-ACTION-OPEN-URL not firing on midtier ** Hi all, I need help on this one. I don't understand why it is not working... I have a workflow that works fine on the native tool (User tool) but not at all on the midtier. The runprocess action is supported by the midtier. This is what I did (and it works fine with the native client): On a display only form, 1 - Set attachment field A with a document from form Test 2 - Run Process: PERFORM-ACTION-OPEN-URL new $A$ It fires perfectly well using the User tool, but not on the midtier. I put a message between action 1 and 2 to show the value of $A$ which comes out On remedy client:C:\DOCUME~1\boyerpa\LOCALS~1\Temp\Master Index.pdf On midtier: C;\Documents and Settings\boyerpa\My Documents\ARS7.01 Doc\Master Index.pdf As you can notice, on the native client, it is retrieving the document and setting it in the temp file locally. On the midtier, it seems to be trying to access the original path of where the document was when attached on form Test. What am I missing? Thanks for any help! Pascale Boyer 503-745-2159 ARS 7.01 patch 3 OS: Windows DB: SQL 2005 Midtier 7.01 Apache\tomcat 5.5 Browser: IE 6 If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: PERFORM-ACTION-OPEN-URL not firing on midtier
What about using a different Run Process Action (use $PROCESS$ in a Set Fields action to get the result). PERFORM-ACTION-OPEN-ATTACHMENT field_ID Opens an attachment from an attachment field, and returns a value of 0 (Successful). If the attachment is not opened, the command returns one of the following codes: 1: Cancelled 2: Failed This should work to open the PDF viewer in both the User Tool and Web browser in Mid-Tier I think the other way is to do a Set fields from the attachment to a View Field. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Friday, December 05, 2008 2:02 PM To: arslist@ARSLIST.ORG Subject: Re: PERFORM-ACTION-OPEN-URL not firing on midtier Try putting a file::\ in front of the URL, I think. You might have to dig around for the exact syntax. I'm not sure if this will fix it or not, but it seems like a familiar idea to me. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Friday, December 05, 2008 1:47 PM To: arslist@ARSLIST.ORG Subject: PERFORM-ACTION-OPEN-URL not firing on midtier Hi all, I need help on this one. I don't understand why it is not working... I have a workflow that works fine on the native tool (User tool) but not at all on the midtier. The runprocess action is supported by the midtier. This is what I did (and it works fine with the native client): On a display only form, 1 - Set attachment field A with a document from form Test 2 - Run Process: PERFORM-ACTION-OPEN-URL new $A$ It fires perfectly well using the User tool, but not on the midtier. I put a message between action 1 and 2 to show the value of $A$ which comes out On remedy client:C:\DOCUME~1\boyerpa\LOCALS~1\Temp\Master Index.pdf On midtier: C;\Documents and Settings\boyerpa\My Documents\ARS7.01 Doc\Master Index.pdf As you can notice, on the native client, it is retrieving the document and setting it in the temp file locally. On the midtier, it seems to be trying to access the original path of where the document was when attached on form Test. What am I missing? Thanks for any help! Pascale Boyer 503-745-2159 ARS 7.01 patch 3 OS: Windows DB: SQL 2005 Midtier 7.01 Apache\tomcat 5.5 Browser: IE 6 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Resolved: PERFORM-ACTION-OPEN-URL not firing on midtier
Fred, I retried the View field and it works!! I had to flush the midtier cache 3 times for it to work ... A big Thanks!!! Pascale Boyer 503-745-2159 [EMAIL PROTECTED] Sent by: arslist@ARSLIST.ORG 12/05/2008 01:28 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: PERFORM-ACTION-OPEN-URL not firing on midtier What about using a different Run Process Action (use $PROCESS$ in a Set Fields action to get the result). PERFORM-ACTION-OPEN-ATTACHMENT field_ID Opens an attachment from an attachment field, and returns a value of 0 (Successful). If the attachment is not opened, the command returns one of the following codes: 1: Cancelled 2: Failed This should work to open the PDF viewer in both the User Tool and Web browser in Mid-Tier I think the other way is to do a Set fields from the attachment to a View Field. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Friday, December 05, 2008 2:02 PM To: arslist@ARSLIST.ORG Subject: Re: PERFORM-ACTION-OPEN-URL not firing on midtier Try putting a file::\ in front of the URL, I think. You might have to dig around for the exact syntax. I'm not sure if this will fix it or not, but it seems like a familiar idea to me. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Friday, December 05, 2008 1:47 PM To: arslist@ARSLIST.ORG Subject: PERFORM-ACTION-OPEN-URL not firing on midtier Hi all, I need help on this one. I don't understand why it is not working... I have a workflow that works fine on the native tool (User tool) but not at all on the midtier. The runprocess action is supported by the midtier. This is what I did (and it works fine with the native client): On a display only form, 1 - Set attachment field A with a document from form Test 2 - Run Process: PERFORM-ACTION-OPEN-URL new $A$ It fires perfectly well using the User tool, but not on the midtier. I put a message between action 1 and 2 to show the value of $A$ which comes out On remedy client:C:\DOCUME~1\boyerpa\LOCALS~1\Temp\Master Index.pdf On midtier: C;\Documents and Settings\boyerpa\My Documents\ARS7.01 Doc\Master Index.pdf As you can notice, on the native client, it is retrieving the document and setting it in the temp file locally. On the midtier, it seems to be trying to access the original path of where the document was when attached on form Test. What am I missing? Thanks for any help! Pascale Boyer 503-745-2159 ARS 7.01 patch 3 OS: Windows DB: SQL 2005 Midtier 7.01 Apache\tomcat 5.5 Browser: IE 6 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
PERFORM-ACTION-OPEN-URL new from User Tool - NOT ?
I see a lot of discussion around this topic, but I just wanted to confirm: ... the 'new' verb does NOT work to launch a new Internet Explorer session when using the windows Remedy User Tool (using a button, and active link with a 'Run Process') (even if I uncheck the resue window option) PERFORM-ACTION-OPEN-URL new URL_string Ironically this command is opening a new IE ... but I don't like hardcoding in this way: C:\Program Files\Internet Explorer\iexplore.exe $PS URL$ Also if Microsoft release a new OS, I don't know if IE will be located here Steve [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: PERFORM-ACTION-OPEN-URL new from User Tool - NOT ?
Steve, Correct it will use an existing browser window if one is open. However, if you run IEXPLORE.EXE with the URL using a Run Process command it will open in a new window each time. I use this in my apps. C:\Program Files\Internet Explorer\IEXPLORE.EXE www.google.com Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steve Brown Sent: Thursday, August 24, 2006 12:09 PM To: arslist@ARSLIST.ORG Subject: PERFORM-ACTION-OPEN-URL new from User Tool - NOT ? I see a lot of discussion around this topic, but I just wanted to confirm: ... the 'new' verb does NOT work to launch a new Internet Explorer session when using the windows Remedy User Tool (using a button, and active link with a 'Run Process') (even if I uncheck the resue window option) PERFORM-ACTION-OPEN-URL new URL_string Ironically this command is opening a new IE ... but I don't like hardcoding in this way: C:\Program Files\Internet Explorer\iexplore.exe $PS URL$ Also if Microsoft release a new OS, I don't know if IE will be located here Steve [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: PERFORM-ACTION-OPEN-URL new from User Tool - NOT ?
So Steve, which part is being hard coded? Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-267-6628 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steve Brown Sent: Thursday, August 24, 2006 12:09 PM To: arslist@ARSLIST.ORG Subject: PERFORM-ACTION-OPEN-URL new from User Tool - NOT ? I see a lot of discussion around this topic, but I just wanted to confirm: ... the 'new' verb does NOT work to launch a new Internet Explorer session when using the windows Remedy User Tool (using a button, and active link with a 'Run Process') (even if I uncheck the resue window option) PERFORM-ACTION-OPEN-URL new URL_string Ironically this command is opening a new IE ... but I don't like hardcoding in this way: C:\Program Files\Internet Explorer\iexplore.exe $PS URL$ Also if Microsoft release a new OS, I don't know if IE will be located here Steve [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: PERFORM-ACTION-OPEN-URL new from User Tool - NOT ?
Try this %programfiles%\internet explorer\iexplore.exe http:\\www.google.com On 8/24/06, Steve Brown [EMAIL PROTECTED] wrote: I see a lot of discussion around this topic, but I just wanted to confirm: ... the 'new' verb does NOT work to launch a new Internet Explorer session when using the windows Remedy User Tool (using a button, and active link with a 'Run Process') (even if I uncheck the resue window option) PERFORM-ACTION-OPEN-URL new URL_string Ironically this command is opening a new IE ... but I don't like hardcoding in this way: C:\Program Files\Internet Explorer\iexplore.exe $PS URL$ Also if Microsoft release a new OS, I don't know if IE will be located here Steve [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: PERFORM-ACTION-OPEN-URL new from User Tool - NOT ?
Or this: rundll32.exe url.dll,FileProtocolHandler http://www.google.com Maybe this also works: start http://www.google.com -- Jarl On 8/24/06, patrick zandi [EMAIL PROTECTED] wrote: Try this %programfiles%\internet explorer\iexplore.exe http:\\www.google.com On 8/24/06, Steve Brown [EMAIL PROTECTED] wrote: I see a lot of discussion around this topic, but I just wanted to confirm: ... the 'new' verb does NOT work to launch a new Internet Explorer session when using the windows Remedy User Tool (using a button, and active link with a 'Run Process') (even if I uncheck the resue window option) PERFORM-ACTION-OPEN-URL new URL_string Ironically this command is opening a new IE ... but I don't like hardcoding in this way: C:\Program Files\Internet Explorer\iexplore.exe $PS URL$ Also if Microsoft release a new OS, I don't know if IE will be located here Steve [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
