Please help me
Hi, Requirement When user enters a value in a field in Remedy form and press Enter,pull matching records from an external system and display them in a table field. External System:Telecordia Granite/Oracle Additional information 1.The matching records can be many records(50-100) 2.Direct interaction with external system database is not supported. 3.Not required to store returned matching records in Remedy system. Proposed solution I proposed view form based solution,but the external team is not supporting it. Please help me if you know any other solution for this requirement.Thanks. Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Please help me
Hi, There are OOTB APIs like Java API, .NET API and C API. I belive you can achive the required functionality with these APIs. ** ** ** ** *Regards,* *Mahendra Mahalkar * On Thu, Jul 4, 2013 at 12:34 PM, Robin Mathew robi...@rediffmail.comwrote: Hi, Requirement When user enters a value in a field in Remedy form and press Enter,pull matching records from an external system and display them in a table field. External System:Telecordia Granite/Oracle Additional information 1.The matching records can be many records(50-100) 2.Direct interaction with external system database is not supported. 3.Not required to store returned matching records in Remedy system. Proposed solution I proposed view form based solution,but the external team is not supporting it. Please help me if you know any other solution for this requirement.Thanks. Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Please help me
Hi Robin, Is there a specific reason for not supporting the View Form? You could use the APIs as Mahendra suggested, or you could create a stored procedure on your ARSystem database to pull the data into a temporary table and have a view form of that. Performance won't be a good as a View Form of the external table but if only 50-100 records then it may be acceptable. Regards, Chris -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Robin Mathew Sent: 04 July 2013 09:34 To: arslist@ARSLIST.ORG Subject: Please help me Hi, Requirement When user enters a value in a field in Remedy form and press Enter,pull matching records from an external system and display them in a table field. External System:Telecordia Granite/Oracle Additional information 1.The matching records can be many records(50-100) 2.Direct interaction with external system database is not supported. 3.Not required to store returned matching records in Remedy system. Proposed solution I proposed view form based solution,but the external team is not supporting it. Please help me if you know any other solution for this requirement.Thanks. Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Please help me
Hi Robin, As per your requirement, I would suggest remedy Web Services. Case Study - 1. When user will hit enter on field, push entry record in one of the custom form lets say A 2. Write consume third party web service (Telecordia Granite/Oracle) on form A with the help of filter. 3. As Web service consume result - you can create single or multiple records in second staging form say B Please refer BMC Third Party Integration Guide for more details. 4. Create table field on form which will visible to end user i.e where end user hit enter. 5. Point table field to Form B and refresh it using same workflow. This is very convinient way in such requirement as stated above. I hope this will help you. Thanks Kiran Patil On Thu, Jul 4, 2013 at 2:04 PM, Robin Mathew robi...@rediffmail.com wrote: Hi, Requirement When user enters a value in a field in Remedy form and press Enter,pull matching records from an external system and display them in a table field. External System:Telecordia Granite/Oracle Additional information 1.The matching records can be many records(50-100) 2.Direct interaction with external system database is not supported. 3.Not required to store returned matching records in Remedy system. Proposed solution I proposed view form based solution,but the external team is not supporting it. Please help me if you know any other solution for this requirement.Thanks. Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- *Regards* * **Kiran Patil* *Cognizant Technology Solutions* *Pune, India* *Mob No: +91 989 037 7125 * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Please help me
is net API supported ? Eg creating a record. This seemed to come and go over the last 12 years Sent from my iPhone On Jul 4, 2013, at 4:41 AM, Mahendra Mahalkar mahendra.mahal...@gmail.com wrote: ** Hi, There are OOTB APIs like Java API, .NET API and C API. I belive you can achive the required functionality with these APIs. Regards, Mahendra Mahalkar On Thu, Jul 4, 2013 at 12:34 PM, Robin Mathew robi...@rediffmail.com wrote: Hi, Requirement When user enters a value in a field in Remedy form and press Enter,pull matching records from an external system and display them in a table field. External System:Telecordia Granite/Oracle Additional information 1.The matching records can be many records(50-100) 2.Direct interaction with external system database is not supported. 3.Not required to store returned matching records in Remedy system. Proposed solution I proposed view form based solution,but the external team is not supporting it. Please help me if you know any other solution for this requirement.Thanks. Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Please help me
Hi, Anything using the C or Java API is supported from the servers standpoint. The .net-api is a wrapper around a supported API, so if your program manages to submit records, the submitted record will be a supported record. If the .net-api lacks functionality, which you would quickly find out. There is no guarantee that it will be added. There is also no guarantee of new versions. Old (current) versions of the API will work against newer servers. At least two major releases will work, but probably a lot more than two versions. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. is net API supported ? Eg creating a record. This seemed to come and go over the last 12 years Sent from my iPhone On Jul 4, 2013, at 4:41 AM, Mahendra Mahalkar mahendra.mahal...@gmail.com wrote: ** Hi, There are OOTB APIs like Java API, .NET API and C API. I belive you can achive the required functionality with these APIs. Regards, Mahendra Mahalkar On Thu, Jul 4, 2013 at 12:34 PM, Robin Mathew robi...@rediffmail.com wrote: Hi, Requirement When user enters a value in a field in Remedy form and press Enter,pull matching records from an external system and display them in a table field. External System:Telecordia Granite/Oracle Additional information 1.The matching records can be many records(50-100) 2.Direct interaction with external system database is not supported. 3.Not required to store returned matching records in Remedy system. Proposed solution I proposed view form based solution,but the external team is not supporting it. Please help me if you know any other solution for this requirement.Thanks. Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Please help me
Robin, I would suggest to create a vendor form to fetch records from external source, you will have to write your own ardbc plugin (c or java and you must implement GetListEntryWithFields in plugin). Once vendor form is in place , write an active link that executes on enter and performs set field action. For active link set field action, read the data from this vendor form and select option to display list for multiple record match. regards Ranjit On Thu, 7/4/13, Robin Mathew robi...@rediffmail.com wrote: Subject: Please help me To: arslist@ARSLIST.ORG Date: Thursday, July 4, 2013, 2:04 PM Hi, Requirement When user enters a value in a field in Remedy form and press Enter,pull matching records from an external system and display them in a table field. External System:Telecordia Granite/Oracle Additional information 1.The matching records can be many records(50-100) 2.Direct interaction with external system database is not supported. 3.Not required to store returned matching records in Remedy system. Proposed solution I proposed view form based solution,but the external team is not supporting it. Please help me if you know any other solution for this requirement.Thanks. Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Please help me
Thanks everyone for your inputs. Ranjit, I am looking into your proposal.Thanks once again. Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Please help
You can not use a Linux api on Solaris. They are different architectures and not binary compatible. On Thu, Jun 21, 2012 at 9:53 AM, Mahmoud Mahdy-Mohamed mahmoud.mahdy-moha...@vodafone.com wrote: ** Dear All, ** ** When I tried to install BMC Remedy API to Solaris 10 I couldn't know if the configuration is successes or failed ** ** *Reference*: BMC Remedy Action Request System 7.6.04 Integration Guide.pdf *API Version*: api764sp2solaris.tar.gz *Solaris Version*: 10 *Java Version*: 1.6.0_24 *Remedy Version*: 7.6.04 ** ** *Kindly find below the Steps followed:* **1. **Extract APIs in this directory /usr/ar/serverName/api **2. **Modify my classpath and add Remedy APIs lib folder path to it. **3. **Create new Var called LD_LIBRARY_PATH and set it's value with APIs lib folder path **4. **I tried to use default Java API configuration, and once again I created new arsys_api.xml to customized configuration and I added it in classpath as well. ** ** I notice that my Server is Solaris and when I download *api764sp2solaris.tar.gz * its content not mapped to the reference used page 50 and 51, so I use api764sp2linux.tar.gz API on Solaris . (Is this is Correct ? ) ** ** ** ** *Thanks,* *Best Regards,* * * *Mahmoud Mahdy Mohammed,PMP* | Business Process Automation* **Technology | Products Services Delivery* *Phone:* +20(0)104999638 * Mail:* *mahmoud.mahdy-moha...@vodafone.commohamed.abdel-haf...@vodafone.com * ** ** * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Mid-Tier 7.5 patch 007 issues. Please Help!!
Dear all,
I patched up mid-tier 7.5 patch001 to patch007 using the file replacement in
solaris 5.10. restarted apache tomacat and get this error when I try to connect
to the login.jsp page. We are running 7.1.00 Patch 009 server on Solaris 5.10.
All the files from the BMC pach downloads have been applied. We have restored
all the permissions and groups as well.
I would appreciate if someone could help on this issue as I need to start
testing ASAP.
If you need any further information please let me know.
Many thanks in advance
frex
=
the server encountered an internal error and could not fulfill the request
org.apache.jasper.JasperException: Exception in JSP:
/shared/login_common.jsp:114
111: this.document.loginForm.initialState.value = 0;
112: var ipmsg = %=ipOverrideMsg%;
113: if (ipmsg.length 5) {
114: var reply = window.confirm(ipmsg + %=
MessageTranslation.getLocalizedText(locale, Do you wish to override?)%);
115: if (reply)
116: location.href = location.href + ?ipoverride=1;
117: } else {
Stacktrace:
org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:451)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:355)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:329)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:265)
javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
com.javasystemsolutions.sso.http.NTLMPost.doFilter(NTLMPost.java:42)
root cause
javax.servlet.ServletException: Could not initialize class
com.remedy.arsys.share.MessageTranslation
org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:841)
org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:774)
org.apache.jsp.shared.login_jsp._jspService(login_jsp.java:1096)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:98)
javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:331)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:329)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:265)
javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
com.javasystemsolutions.sso.http.NTLMPost.doFilter(NTLMPost.java:42)
root cause
java.lang.NoClassDefFoundError: Could not initialize class
com.remedy.arsys.share.MessageTranslation
org.apache.jsp.shared.login_jsp._jspService(login_jsp.java:262)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:98)
javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:331)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:329)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:265)
javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
com.javasystemsolutions.sso.http.NTLMPost.doFilter(NTLMPost.java:42)
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Mid-Tier 7.5 patch 007 issues. Please Help!!
Fred Stop Tomcat, delete (yes delete) the Tomcat work directory, start Tomcat, try again. John -- SSO Plugin for BMC ITSM, ITBM, Dashboards and Analytics. http://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re : Mid-Tier 7.5 patch 007 issues. Please Help!!
yes I did but no luck :( Me thinking about installing it from scrach instead of file replacement. De : John Baker jba...@javasystemsolutions.com À : arslist@ARSLIST.ORG Envoyé le : Jeudi 9 février 2012 12h48 Objet : Mid-Tier 7.5 patch 007 issues. Please Help!! Fred Stop Tomcat, delete (yes delete) the Tomcat work directory, start Tomcat, try again. John -- SSO Plugin for BMC ITSM, ITBM, Dashboards and Analytics. http://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re : Mid-Tier 7.5 patch 007 issues. Please Help!!
Will be using the installer instead! thanks anyway frex De : John Baker jba...@javasystemsolutions.com À : arslist@ARSLIST.ORG Envoyé le : Jeudi 9 février 2012 12h48 Objet : Mid-Tier 7.5 patch 007 issues. Please Help!! Fred Stop Tomcat, delete (yes delete) the Tomcat work directory, start Tomcat, try again. John -- SSO Plugin for BMC ITSM, ITBM, Dashboards and Analytics. http://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re : Mid-Tier 7.5 patch 007 issues. Please Help!!
Fred I can't see a single piece of value in sending out file patches unless it's an emergency. The only way to distribute a web application is via a war file and I would expect one to be provided for each patch release. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Issues with Filter processing infinite looping - Please help!
Hi Everyone, I have been asked to implement a feature that has me stumped and wanted to see what others might do to implement the following workflow 1) Parent form has a status field and can have many child records 2)Child form also has a status field with similar options Part 1 - User wants to have child records' status updated if Parent is set to a certain status value. Since there are a couple intermediate tests to perform on this I implemented it using Filter that calls a Filter Guide. Part 2 - User wants Parent status updated if all the child records have been updated to a certain status value - so if the last child record is updated to status value then the parent should be updated. Again implemented via Filter that calls filter guide. Here is where there are problems if this workflow fires and updates the parent record the workflow for part 1 will fire and the loop begins. I tried to use the value of the $GUIDE$ property to prevent the loop but no success. Any suggestions? Thanks Debra Debra Anderson T 415.808.9118 | F 415.808.3535 600 Harrison St * San Francisco, CA * 94107 PRN | media where when it matters This e-mail (including any attachments) is meant for only the intended recipient of the transmission, and may include confidential information. If you are not the intended recipient or you received this e-mail in error, any review, use, dissemination, distribution, or copying of this e-mail is strictly prohibited. If you have received this message in error, please notify the sender immediately by telephone at (415) 808-3500 or by return e-mail and delete this e-mail, along with any attachments and copies, from your system. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Issues with Filter processing infinite looping - Please help!
Hi Everyone, I have been asked to implement a feature that has me stumped and wanted to see what others might do to implement the following workflow 1) Parent form has a status field and can have many child records 2)Child form also has a status field with similar options Part 1 - User wants to have child records' status updated if Parent is set to a certain status value. Since there are a couple intermediate tests to perform on this I implemented it using Filter that calls a Filter Guide. Part 2 - User wants Parent status updated if all the child records have been updated to a certain status value - so if the last child record is updated to status value then the parent should be updated. Again implemented via Filter that calls filter guide. Here is where there are problems if this workflow fires and updates the parent record the workflow for part 1 will fire and the loop begins. I tried to use the value of the $GUIDE$ property to prevent the loop but no success. Any suggestions? Thanks Debra Debra Anderson T 415.808.9118 | F 415.808.3535 600 Harrison St * San Francisco, CA * 94107 PRN | media where when it matters This e-mail (including any attachments) is meant for only the intended recipient of the transmission, and may include confidential information. If you are not the intended recipient or you received this e-mail in error, any review, use, dissemination, distribution, or copying of this e-mail is strictly prohibited. If you have received this message in error, please notify the sender immediately by telephone at (415) 808-3500 or by return e-mail and delete this e-mail, along with any attachments and copies, from your system. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Issues with Filter processing infinite looping - Please help!
Two forms, two filters. You need to disqualify the firing of the second filter when you do the push. Push a flag to the parent form when you perform the update (from the filter on the child form), then qualify the filter on the parent form that pushes to the child form to not fire when that flag is present. This is most commonly implemented using a field named 'Command' or something similar. All you need to pass that flag is a display only field where you can put it. Axton Grams On Mon, May 23, 2011 at 1:07 PM, Anderson Debra (PRN) debra_ander...@prn.com wrote: ** Hi Everyone, I have been asked to implement a feature that has me stumped and wanted to see what others might do to implement the following workflow 1) Parent form has a status field and can have many child records 2) Child form also has a status field with similar options Part 1 - User wants to have child records’ status updated if Parent is set to a certain status value. Since there are a couple intermediate tests to perform on this I implemented it using Filter that calls a Filter Guide. Part 2 – User wants Parent status updated if all the child records have been updated to a certain status value – so if the last child record is updated to status value then the parent should be updated. Again implemented via Filter that calls filter guide. Here is where there are problems if this workflow fires and updates the parent record the workflow for part 1 will fire and the loop begins. I tried to use the value of the $GUIDE$ property to prevent the loop but no success. Any suggestions? Thanks Debra Debra Anderson T 415.808.9118 | F 415.808.3535 600 Harrison St • San Francisco, CA • 94107 PRN | media where when it matters This e-mail (including any attachments) is meant for only the intended recipient of the transmission, and may include confidential information. If you are not the intended recipient or you received this e-mail in error, any review, use, dissemination, distribution, or copying of this e-mail is strictly prohibited. If you have received this message in error, please notify the sender immediately by telephone at (415) 808-3500 or by return e-mail and delete this e-mail, along with any attachments and copies, from your system. Thank you. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Issues with Filter processing infinite looping - Please help!
Debra, I have this type of thing all the time..what I do is have a 'updateFrom' flag on both forms. If the update is coming from the Child guide, have the push include the from field. Then exclude updates coming from the child form in your parent form guide run-if.this will prevent the parent from firing when you don't want it to, and you do the same on the parent-child call to prevent the child from trying to update the parent. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Anderson Debra (PRN) Sent: Monday, May 23, 2011 12:07 PM To: arslist@ARSLIST.ORG Subject: Issues with Filter processing infinite looping - Please help! ** Hi Everyone, I have been asked to implement a feature that has me stumped and wanted to see what others might do to implement the following workflow 1) Parent form has a status field and can have many child records 2)Child form also has a status field with similar options Part 1 - User wants to have child records' status updated if Parent is set to a certain status value. Since there are a couple intermediate tests to perform on this I implemented it using Filter that calls a Filter Guide. Part 2 - User wants Parent status updated if all the child records have been updated to a certain status value - so if the last child record is updated to status value then the parent should be updated. Again implemented via Filter that calls filter guide. Here is where there are problems if this workflow fires and updates the parent record the workflow for part 1 will fire and the loop begins. I tried to use the value of the $GUIDE$ property to prevent the loop but no success. Any suggestions? Thanks Debra Debra Anderson T 415.808.9118 | F 415.808.3535 600 Harrison St . San Francisco, CA . 94107 PRN | media where when it matters This e-mail (including any attachments) is meant for only the intended recipient of the transmission, and may include confidential information. If you are not the intended recipient or you received this e-mail in error, any review, use, dissemination, distribution, or copying of this e-mail is strictly prohibited. If you have received this message in error, please notify the sender immediately by telephone at (415) 808-3500 or by return e-mail and delete this e-mail, along with any attachments and copies, from your system. Thank you. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Urgent please help! how to refresh table using filters
Yes, it does work. I have tested it on 7.1 patch 7. A dynamic qualification on a table and iterating using filter guide with `! does work. Thanks Chintan. --- On Mon, 3/14/11, Elry elryal...@gmail.com wrote: From: Elry elryal...@gmail.com Subject: Re: Urgent please help! how to refresh table using filters To: arslist@ARSLIST.ORG Date: Monday, March 14, 2011, 11:42 AM Sounds right to me - unless she is trying to use a dynamic qualification. If so - I don't think this will work on a server side table walk. On Mar 14, 1:25 pm, Thad Esser thad.es...@gmail.com wrote: Mary, I think Jason hit the nail on the head. Just remember: Server Side Table Field + Filter Guide table looping = Phasing Issues (considerations at least). When using a table field on the server side (i.e. in a filter), it doesn't need to be refreshed, it will always have the current data (within the context of phasing of course). Hopefully that point you in the right direction. :-) Thad On Sun, Mar 13, 2011 at 3:49 PM, Mary Estrada mestr...@blizzard.com wrote: Thanks in advance. Having email update a back end table, then call filter guide to check data in columns in table. Need to refresh the table before filter call guide to loop thru all rows. Thanks, ~Mary ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Urgent please help! how to refresh table using filters
You can tirgger Active Link using Events from Filter and use Change Field Action in Active Link to refresh the table. Thanks, Bala Date: Sun, 13 Mar 2011 22:49:01 + From: mestr...@blizzard.com Subject: Urgent please help! how to refresh table using filters To: arslist@ARSLIST.ORG Thanks in advance. Having email update a back end table, then call filter guide to check data in columns in table. Need to refresh the table before filter call guide to loop thru all rows. Thanks, ~Mary ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Urgent please help! how to refresh table using filters
Mary, I think Jason hit the nail on the head. Just remember: Server Side Table Field + Filter Guide table looping = Phasing Issues (considerations at least). When using a table field on the server side (i.e. in a filter), it doesn't need to be refreshed, it will always have the current data (within the context of phasing of course). Hopefully that point you in the right direction. :-) Thad On Sun, Mar 13, 2011 at 3:49 PM, Mary Estrada mestr...@blizzard.com wrote: Thanks in advance. Having email update a back end table, then call filter guide to check data in columns in table. Need to refresh the table before filter call guide to loop thru all rows. Thanks, ~Mary ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Urgent please help! how to refresh table using filters
Sounds right to me - unless she is trying to use a dynamic qualification. If so - I don't think this will work on a server side table walk. On Mar 14, 1:25 pm, Thad Esser thad.es...@gmail.com wrote: Mary, I think Jason hit the nail on the head. Just remember: Server Side Table Field + Filter Guide table looping = Phasing Issues (considerations at least). When using a table field on the server side (i.e. in a filter), it doesn't need to be refreshed, it will always have the current data (within the context of phasing of course). Hopefully that point you in the right direction. :-) Thad On Sun, Mar 13, 2011 at 3:49 PM, Mary Estrada mestr...@blizzard.com wrote: Thanks in advance. Having email update a back end table, then call filter guide to check data in columns in table. Need to refresh the table before filter call guide to loop thru all rows. Thanks, ~Mary ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Urgent please help! how to refresh table using filters
Thanks in advance. Having email update a back end table, then call filter guide to check data in columns in table. Need to refresh the table before filter call guide to loop thru all rows. Thanks, ~Mary
Re: Urgent please help! how to refresh table using filters
Please explain better what you are doing. If you are using email to update an ARS table directly you cannot fire a filter since this is an API call. You could try an Escalation if you can determine a timing that would work. -Original Message- From: Mary Estrada mestr...@blizzard.com To: arslist arslist@ARSLIST.ORG Sent: Sun, Mar 13, 2011 6:49 pm Subject: Urgent please help! how to refresh table using filters Thanks in advance. Having email update a back end table, then call filter guide to check data in olumns in table. eed to refresh the table before filter call guide to loop thru all rows. Thanks, ~Mary ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Urgent please help! how to refresh table using filters
It almost sounds like she has a table field but referring to it as a just a table and back end table is the form the table field is referencing. The way I am reading it she already has the filter guide firing but it is not looping how she expects. If this is the case, and you are using all ARS functionality (table field vs. back end SQL table directly), there is no need to refresh the table field in a filter guide/loop. ARS is smart enough to know how to handle it. A table field is more or less a UI component. The ability to do filter loops was added later (version 6.0 I think) and my belief is ARS uses the table field definition to build the SQL query to get the record set for a filter guide loop. Please describe the issue you are experiencing so we can better help you. My wild guess is that you are doing a push fields with the data in the table field and may need to override filter phasing with *`!* at the end of the filter name. Just a guess with what little we have to work with. Jason On Sun, Mar 13, 2011 at 3:55 PM, Roger Justice rjust2...@aol.com wrote: ** Please explain better what you are doing. If you are using email to update an ARS table directly you cannot fire a filter since this is an API call. You could try an Escalation if you can determine a timing that would work. -Original Message- From: Mary Estrada mestr...@blizzard.com To: arslist arslist@ARSLIST.ORG Sent: Sun, Mar 13, 2011 6:49 pm Subject: Urgent please help! how to refresh table using filters Thanks in advance. Having email update a back end table, then call filter guide to check data in columns in table. Need to refresh the table before filter call guide to loop thru all rows. Thanks, ~Mary _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
OT: Urgent please help! how to refresh table using filters
Just for fun I ran a log to see if my theory is correct. These two (MS) SQL
statements were issued right after the Call Guide was issued.
SELECT COUNT(*) FROM T1296 WHERE ((T1296.C536870915 = 'Application
Accounts') AND (T1296.C536870916 = 0) AND ('ID9C2B20524153EZ5ZTQv6PtoAFVUV'
= T1296.C600017002) AND ((T1296.C536870914 LIKE '%%' ) OR (0 != 0))
AND (T1296.C600010001 IS NOT NULL)) ORDER BY 1 ASC
SELECT TOP 1001 T1296.C1,C536870914,C600010101 FROM T1296 WHERE
((T1296.C536870915 = 'Application Accounts') AND (T1296.C536870916 = 0) AND
('ID9C2B20524153EZ5ZTQv6PtoAFVUV' = T1296.C600017002) AND ((T1296.C536870914
LIKE '%%' ) OR (0 != 0)) AND (T1296.C600010001 IS NOT NULL)) ORDER
BY C536870914 ASC, 1 ASC
I thought the *LIKE '%%'* was kind of odd until I looked at the table field
qualification:
('Menu Name' = Application Accounts) AND ('Status-Resource' = Active)
AND ($GUID$ = 'Parent Request ID-WARDD') AND (('Menu Item' LIKE ((% +
$SystemSearch$) + %)) OR ($SystemSearch$ = )) AND
('chkSelectedAccount-WARDD' != $NULL$)
The table field works with a character field to limit results based on a
keyword, purely for UI purposes. I use the same UI table field in the
filter loop. According to my theory it makes complete sense but never
thought about it in this context and I didn't consider it when I build the
table field query.
Jason
On Sun, Mar 13, 2011 at 8:37 PM, Jason Miller jason.mil...@gmail.comwrote:
It almost sounds like she has a table field but referring to it as a just a
table and back end table is the form the table field is referencing. The
way I am reading it she already has the filter guide firing but it is not
looping how she expects.
If this is the case, and you are using all ARS functionality (table field
vs. back end SQL table directly), there is no need to refresh the table
field in a filter guide/loop. ARS is smart enough to know how to handle
it. A table field is more or less a UI component. The ability to do filter
loops was added later (version 6.0 I think) and my belief is ARS uses the
table field definition to build the SQL query to get the record set for a
filter guide loop.
Please describe the issue you are experiencing so we can better help you.
My wild guess is that you are doing a push fields with the data in the
table field and may need to override filter phasing with *`!* at the end
of the filter name. Just a guess with what little we have to work with.
Jason
On Sun, Mar 13, 2011 at 3:55 PM, Roger Justice rjust2...@aol.com wrote:
**
Please explain better what you are doing.
If you are using email to update an ARS table directly you cannot fire a
filter since this is an API call. You could try an Escalation if you can
determine a timing that would work.
-Original Message-
From: Mary Estrada mestr...@blizzard.com
To: arslist arslist@ARSLIST.ORG
Sent: Sun, Mar 13, 2011 6:49 pm
Subject: Urgent please help! how to refresh table using filters
Thanks in advance.
Having email update a back end table, then call filter guide to check data in
columns in table.
Need to refresh the table before filter call guide to loop thru all rows.
Thanks,
~Mary
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Re: Interview Questions - Please help
I am going to face an interview Joe. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, June 18, 2010 2:20 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ram, Have you been assigned the task of interviewing a Remedy resource? Or are you going to face an interview yourself? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of LJ LongWing Sent: Wednesday, June 16, 2010 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I'm not gonna answer any for the reasons posted by othersbut the only questions I couldn't answer for myself were the ITSM specific ones :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, June 16, 2010 3:30 AM To: arslist@ARSLIST.ORG Subject: Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
Don, Sorry for mis-quoting the lawwithout actually knowing the law...thanks for the clarification :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of McClure, Don Sent: Thursday, June 17, 2010 3:51 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help If LJ will allow me... My wife used to work in HR circles for hiring of technical personnel. She tells me the following concerning employment law here in the United States: - it is actually not illegal to ask questions about age, race, gender, marital status, etc; - but it IS ILLEGAL TO ACTUALL USE SUCH INFORMATION during the hiring decision (unless hiring authority can prove such answers are related to the job!). Trouble is: once a person has obtained ANY information, how do you prove that information was NOT used? Therefore, most HR departments enforce a policy: DO NOT ASK!!! And, such a 'know/did-not-know' criteria can be applied to technology questions as well, making a really meaningful (and fully legal!) screening of an employee for a technology post quite challenging, especially here in the US. Don W. McClure, P.E. CITC Call Tracking Administration University of North Texas dwmac @ unt . edu -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Thursday, June 17, 2010 2:50 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Speaking of whichagreed, in the US it's illegal to ask questions such as marital status, gender, race, age, etcI have been looking at a fair amount of Indian resumes recently and was VERY surprised to practically find a family history includedage, birth date including year, spouse name, fathers name, etcsurprised the heck out of me. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help True - but I believe it is illegal to ask if somebody is married. Some questions are dual purpose ;) -John On Jun 17, 2010, at 1:55 PM, LJ LongWing wrote: Jonany husband automatically does the first one... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You forgot: How do you apologize for something you did not do? How do you fix something that is not broke - and please estimate time it should take within 15 minutes accuracy. Do you get along with others? Do you show up on time? If you work on a problem for 12 hours - and it should have been 1 hour -- how much time do you bill? etc... Not all questions should be technical in nature. And the above are probably harder than the below. -John On Jun 16, 2010, at 4:29 AM, Ram Rudra wrote: Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command
Re: Interview Questions - Please help
Hi Ram, I know this subject kind of went into several directions. Folks here generally are very helpful. The topic seems to have struck a chord with many of us. Your list of questions runs from very basic questions about Remedy to some pretty complex ones (even a few that are pretty open ended and can be answered in different ways). I think a couple of folks kind of summed it up when they spoke about knowing the answer to the questions below vs being able to apply the knowledge in the system. I took the liberty of going to www.google.com and running the first few questions from your list. You can find some good info if you look at the links that deal with Remedy when doing that. Here's the first few to get you started: 1 What is the difference between an Active Link and a Filter? source = http://remedy.gatech.edu/documentation/remedyguide512.pdf While active links reside and execute on the client, filters live and execute only on the server. Filters exist mainly to enforce business rules and do some other useful things. 2 What is a (Remedy) .def file used for Source: https://eits.uga.edu/remedy/admin/definition.htm Remedy definition files contain workflow information needed to create forms, filter, active links, and other things that make the application (such as the Client Service Request) run. 3 What is a (Remedy) .arx file Source: http://service-it-remedy.web.cern.ch/service-it-remedy/clients/aruser/Reports15.html Use this file type to export requests that you might need to use in other AR System forms. This file type is compatible with Remedy Import. If you have Remedy Import installed, you can import the data from the .arx file into another AR System form 4 Who is Doug Mueller Source: http://www.bmc.com/thought-leadership/42415082.html\ Doug Mueller, BMC CTO for the Service Management Business Unit, is a co-founder of Remedy® and is involved with product architecture/ development of Action Request System® and applications Hopefully you get the idea - one word of caution - We all know there is alot of information out there - depending on your level of expertise, you may want to consult with numerous sources to verify what you are reading. I think if you first research these items and have more specific questions folks here will be more than happy to guide you through the system. It's also going to be difficult to understand the answers to some of the more complex questions without a system to practice / work on - Good Luck On Fri, 18 Jun 2010 17:06:31 +0530, Ram Rudra rambabu.ru...@gssamerica.com wrote: I am going to face an interview Joe. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, June 18, 2010 2:20 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ram, Have you been assigned the task of interviewing a Remedy resource? Or are you going to face an interview yourself? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of LJ LongWing Sent: Wednesday, June 16, 2010 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I'm not gonna answer any for the reasons posted by othersbut the only questions I couldn't answer for myself were the ITSM specific ones :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, June 16, 2010 3:30 AM To: arslist@ARSLIST.ORG Subject: Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications
Re: Interview Questions - Please help
Ram, How long have you been working with Remedy? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Friday, June 18, 2010 5:37 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I am going to face an interview Joe. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, June 18, 2010 2:20 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ram, Have you been assigned the task of interviewing a Remedy resource? Or are you going to face an interview yourself? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of LJ LongWing Sent: Wednesday, June 16, 2010 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I'm not gonna answer any for the reasons posted by othersbut the only questions I couldn't answer for myself were the ITSM specific ones :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, June 16, 2010 3:30 AM To: arslist@ARSLIST.ORG Subject: Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
Past 2 years. I am just looking for the answers of those questions. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, June 18, 2010 7:22 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ram, How long have you been working with Remedy? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Friday, June 18, 2010 5:37 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I am going to face an interview Joe. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, June 18, 2010 2:20 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ram, Have you been assigned the task of interviewing a Remedy resource? Or are you going to face an interview yourself? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of LJ LongWing Sent: Wednesday, June 16, 2010 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I'm not gonna answer any for the reasons posted by othersbut the only questions I couldn't answer for myself were the ITSM specific ones :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, June 16, 2010 3:30 AM To: arslist@ARSLIST.ORG Subject: Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help - tired
As many have already said... If you are applying for a Remedy position, if you don't already know the answers to some of the more basic questions on the list you provided, you should pick up the Remedy manuals and read them. Since the company you currently work for is a BMC partner, you should not have any difficulty gaining access to the doc files.. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Friday, June 18, 2010 10:16 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Past 2 years. I am just looking for the answers of those questions. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, June 18, 2010 7:22 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ram, How long have you been working with Remedy? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Friday, June 18, 2010 5:37 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I am going to face an interview Joe. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, June 18, 2010 2:20 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ram, Have you been assigned the task of interviewing a Remedy resource? Or are you going to face an interview yourself? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of LJ LongWing Sent: Wednesday, June 16, 2010 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I'm not gonna answer any for the reasons posted by othersbut the only questions I couldn't answer for myself were the ITSM specific ones :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, June 16, 2010 3:30 AM To: arslist@ARSLIST.ORG Subject: Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend
Re: Interview Questions - Please help
??? As a system administrator with 2 years of remedy experience I'd have thought you'd be knowledgeable on things like 1, 8, 23 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Friday, June 18, 2010 11:16 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Past 2 years. I am just looking for the answers of those questions. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, June 18, 2010 7:22 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ram, How long have you been working with Remedy? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Friday, June 18, 2010 5:37 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I am going to face an interview Joe. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, June 18, 2010 2:20 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ram, Have you been assigned the task of interviewing a Remedy resource? Or are you going to face an interview yourself? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of LJ LongWing Sent: Wednesday, June 16, 2010 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I'm not gonna answer any for the reasons posted by othersbut the only questions I couldn't answer for myself were the ITSM specific ones :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, June 16, 2010 3:30 AM To: arslist@ARSLIST.ORG Subject: Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com
Re: Interview Questions - Please help
Ok...I'll give you one of the more obscure ones because we needed to use this the other day ourselves 33) When you use archgid command line utility? You would use the chgid utility when you need to change any internal remedy ID representation for any reason...the native UI does not provide the ability to do this...you can change the ID of forms, fields, etc. This utility will also go through the data dictionary and update all references to that field ID in workflow, etc. Significantly easier than tracking everything down yourself and modifying manually. I wish you luck in your endeavors in the Remedy worldthere are several questions on that list that you yourself should be able to answer with 2 years experience. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Friday, June 18, 2010 9:16 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Past 2 years. I am just looking for the answers of those questions. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, June 18, 2010 7:22 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ram, How long have you been working with Remedy? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Friday, June 18, 2010 5:37 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I am going to face an interview Joe. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, June 18, 2010 2:20 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ram, Have you been assigned the task of interviewing a Remedy resource? Or are you going to face an interview yourself? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of LJ LongWing Sent: Wednesday, June 16, 2010 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I'm not gonna answer any for the reasons posted by othersbut the only questions I couldn't answer for myself were the ITSM specific ones :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, June 16, 2010 3:30 AM To: arslist@ARSLIST.ORG Subject: Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them
Re: Interview Questions - Please help
Ok, since no one responded to my question earlier, I decided to go investigate this myself to get the answer. The `! at the end of a filter or AL, will make ALL actions fire in Phase 1, even actions that would normally fire in Phase 3. Tested with Notifications, Run Process, and Direct SQL in both ALs and Filters Something else I noticed in the Filter Action: Log To file Was this introduced in 7.x, or was it earlier? Kind of a neat feature to have. Matt P. -Original Message- From: Matthew Perrault Sent: Wednesday, June 16, 2010 9:15 AM To: 'arslist@ARSLIST.ORG' Subject: RE: Interview Questions - Please help Memory check (I think I'm over thinking this) What about Phase 3 actions in a filter? For some odd reason I was thinking that the `! only worked for phase 2 actions like push fields. Yet then I started thinking that no, it worked for Run Process and Notifications too. Which is it? I can't remember (and yes I'm being lazy by not looking it up in the doco). Maybe a better question would be to have someone describe the different phases and the different items that normally occur in them. Also, Rather than having just a list of questions that can be answered in a few words or 1 sentence and the answers easily looked up and memorized. Instead look at asking them about the projects they've worked on, how they went, the challenges they faced and how they overcame them. The other thing you may want to think about is a gradual increase in difficulty of questions. If they answer X well, then ask Y which would be a little harder, then ask Z which would be a little harder than Y, and so on. And if they can answer some of the more difficult questions, then asking about T, B, and H tables may be a waste of time, as they would most likely already know that. HTH, Matt P. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire Sent: Wednesday, June 16, 2010 8:46 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I'll answer this one Put an '! at the end of the filter name. From: Action Request System discussion list(ARSList) on behalf of Nair, Rajesh IN BOM SISL Sent: Wed 6/16/2010 7:14 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I would like to know the answer for this As per me it will not .. i know i may be wrong as not a remedy guru over here Can you force a filter to fire all actions in the first phase From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Atherly Sent: Wednesday, June 16, 2010 5:42 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I'll take number 11 What is the function of DDE-Poke? DDE-Poke is French for when you have to poke the server to get it to do what you want. _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com mailto: john.athe...@apcc.com | Site: www.apc.com/ http://www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Ram Rudra rambabu.ru...@gssamerica.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/16/2010 05:29 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing
Re: Interview Questions - Please help
Matt, Just a further clarificationAL's don't have phasing...so the `! doesn't have any effect on them. I think the Log To File option was added in either 6.3 or 7.0...but it's been there quite a few years :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Friday, June 18, 2010 10:01 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ok, since no one responded to my question earlier, I decided to go investigate this myself to get the answer. The `! at the end of a filter or AL, will make ALL actions fire in Phase 1, even actions that would normally fire in Phase 3. Tested with Notifications, Run Process, and Direct SQL in both ALs and Filters Something else I noticed in the Filter Action: Log To file Was this introduced in 7.x, or was it earlier? Kind of a neat feature to have. Matt P. -Original Message- From: Matthew Perrault Sent: Wednesday, June 16, 2010 9:15 AM To: 'arslist@ARSLIST.ORG' Subject: RE: Interview Questions - Please help Memory check (I think I'm over thinking this) What about Phase 3 actions in a filter? For some odd reason I was thinking that the `! only worked for phase 2 actions like push fields. Yet then I started thinking that no, it worked for Run Process and Notifications too. Which is it? I can't remember (and yes I'm being lazy by not looking it up in the doco). Maybe a better question would be to have someone describe the different phases and the different items that normally occur in them. Also, Rather than having just a list of questions that can be answered in a few words or 1 sentence and the answers easily looked up and memorized. Instead look at asking them about the projects they've worked on, how they went, the challenges they faced and how they overcame them. The other thing you may want to think about is a gradual increase in difficulty of questions. If they answer X well, then ask Y which would be a little harder, then ask Z which would be a little harder than Y, and so on. And if they can answer some of the more difficult questions, then asking about T, B, and H tables may be a waste of time, as they would most likely already know that. HTH, Matt P. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire Sent: Wednesday, June 16, 2010 8:46 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I'll answer this one Put an '! at the end of the filter name. From: Action Request System discussion list(ARSList) on behalf of Nair, Rajesh IN BOM SISL Sent: Wed 6/16/2010 7:14 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I would like to know the answer for this As per me it will not .. i know i may be wrong as not a remedy guru over here Can you force a filter to fire all actions in the first phase From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Atherly Sent: Wednesday, June 16, 2010 5:42 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I'll take number 11 What is the function of DDE-Poke? DDE-Poke is French for when you have to poke the server to get it to do what you want. _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com mailto: john.athe...@apcc.com | Site: www.apc.com/ http://www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Ram Rudra rambabu.ru...@gssamerica.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/16/2010 05:29 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation
Re: Interview Questions - Please help
Ram, You shouldn't be applying for this job if you don't even know the very basic things about Remedy AR System. Your audacity to solicit help in creating a cheat sheet is appalling! -Rootuja -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Friday, June 18, 2010 4:37 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I am going to face an interview Joe. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, June 18, 2010 2:20 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ram, Have you been assigned the task of interviewing a Remedy resource? Or are you going to face an interview yourself? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of LJ LongWing Sent: Wednesday, June 16, 2010 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I'm not gonna answer any for the reasons posted by othersbut the only questions I couldn't answer for myself were the ITSM specific ones :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, June 16, 2010 3:30 AM To: arslist@ARSLIST.ORG Subject: Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
Thanks LJ, I think it was 7.x (and that would be 2 to 3 years ago) I don't remember seeing it in 6.3, of course I could always go look up the doco on that too (as I still have them :) ). Again, just being lazy...hey it is Friday :). Thanks, Matt P. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, June 18, 2010 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Matt, Just a further clarificationAL's don't have phasing...so the `! doesn't have any effect on them. I think the Log To File option was added in either 6.3 or 7.0...but it's been there quite a few years :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Friday, June 18, 2010 10:01 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ok, since no one responded to my question earlier, I decided to go investigate this myself to get the answer. The `! at the end of a filter or AL, will make ALL actions fire in Phase 1, even actions that would normally fire in Phase 3. Tested with Notifications, Run Process, and Direct SQL in both ALs and Filters Something else I noticed in the Filter Action: Log To file Was this introduced in 7.x, or was it earlier? Kind of a neat feature to have. Matt P. -Original Message- From: Matthew Perrault Sent: Wednesday, June 16, 2010 9:15 AM To: 'arslist@ARSLIST.ORG' Subject: RE: Interview Questions - Please help Memory check (I think I'm over thinking this) What about Phase 3 actions in a filter? For some odd reason I was thinking that the `! only worked for phase 2 actions like push fields. Yet then I started thinking that no, it worked for Run Process and Notifications too. Which is it? I can't remember (and yes I'm being lazy by not looking it up in the doco). Maybe a better question would be to have someone describe the different phases and the different items that normally occur in them. Also, Rather than having just a list of questions that can be answered in a few words or 1 sentence and the answers easily looked up and memorized. Instead look at asking them about the projects they've worked on, how they went, the challenges they faced and how they overcame them. The other thing you may want to think about is a gradual increase in difficulty of questions. If they answer X well, then ask Y which would be a little harder, then ask Z which would be a little harder than Y, and so on. And if they can answer some of the more difficult questions, then asking about T, B, and H tables may be a waste of time, as they would most likely already know that. HTH, Matt P. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire Sent: Wednesday, June 16, 2010 8:46 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I'll answer this one Put an '! at the end of the filter name. From: Action Request System discussion list(ARSList) on behalf of Nair, Rajesh IN BOM SISL Sent: Wed 6/16/2010 7:14 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I would like to know the answer for this As per me it will not .. i know i may be wrong as not a remedy guru over here Can you force a filter to fire all actions in the first phase From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Atherly Sent: Wednesday, June 16, 2010 5:42 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I'll take number 11 What is the function of DDE-Poke? DDE-Poke is French for when you have to poke the server to get it to do what you want. _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com mailto: john.athe...@apcc.com | Site: www.apc.com/ http://www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Ram Rudra rambabu.ru...@gssamerica.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/16/2010 05:29 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use
Re: Interview Questions - Please help
I thought log to file was new in 7.5? On Fri, Jun 18, 2010 at 1:34 PM, Matthew Perrault matthew.perra...@genmills.com wrote: Thanks LJ, I think it was 7.x (and that would be 2 to 3 years ago) I don't remember seeing it in 6.3, of course I could always go look up the doco on that too (as I still have them :) ). Again, just being lazy...hey it is Friday :). Thanks, Matt P. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, June 18, 2010 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Matt, Just a further clarificationAL's don't have phasing...so the `! doesn't have any effect on them. I think the Log To File option was added in either 6.3 or 7.0...but it's been there quite a few years :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Friday, June 18, 2010 10:01 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ok, since no one responded to my question earlier, I decided to go investigate this myself to get the answer. The `! at the end of a filter or AL, will make ALL actions fire in Phase 1, even actions that would normally fire in Phase 3. Tested with Notifications, Run Process, and Direct SQL in both ALs and Filters Something else I noticed in the Filter Action: Log To file Was this introduced in 7.x, or was it earlier? Kind of a neat feature to have. Matt P. -Original Message- From: Matthew Perrault Sent: Wednesday, June 16, 2010 9:15 AM To: 'arslist@ARSLIST.ORG' Subject: RE: Interview Questions - Please help Memory check (I think I'm over thinking this) What about Phase 3 actions in a filter? For some odd reason I was thinking that the `! only worked for phase 2 actions like push fields. Yet then I started thinking that no, it worked for Run Process and Notifications too. Which is it? I can't remember (and yes I'm being lazy by not looking it up in the doco). Maybe a better question would be to have someone describe the different phases and the different items that normally occur in them. Also, Rather than having just a list of questions that can be answered in a few words or 1 sentence and the answers easily looked up and memorized. Instead look at asking them about the projects they've worked on, how they went, the challenges they faced and how they overcame them. The other thing you may want to think about is a gradual increase in difficulty of questions. If they answer X well, then ask Y which would be a little harder, then ask Z which would be a little harder than Y, and so on. And if they can answer some of the more difficult questions, then asking about T, B, and H tables may be a waste of time, as they would most likely already know that. HTH, Matt P. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire Sent: Wednesday, June 16, 2010 8:46 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I'll answer this one Put an '! at the end of the filter name. From: Action Request System discussion list(ARSList) on behalf of Nair, Rajesh IN BOM SISL Sent: Wed 6/16/2010 7:14 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I would like to know the answer for this As per me it will not .. i know i may be wrong as not a remedy guru over here Can you force a filter to fire all actions in the first phase From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Atherly Sent: Wednesday, June 16, 2010 5:42 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I'll take number 11 What is the function of DDE-Poke? DDE-Poke is French for when you have to poke the server to get it to do what you want. _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com mailto: john.athe...@apcc.com | Site: www.apc.com/ http://www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Ram Rudra rambabu.ru...@gssamerica.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/16/2010 05:29 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking
Re: Interview Questions - Please help
I just looked on our 6.3 system, and it is there as a possible action. Thad Esser Remedy Developer On Fri, Jun 18, 2010 at 10:34 AM, Matthew Perrault matthew.perra...@genmills.com wrote: Thanks LJ, I think it was 7.x (and that would be 2 to 3 years ago) I don't remember seeing it in 6.3, of course I could always go look up the doco on that too (as I still have them :) ). Again, just being lazy...hey it is Friday :). Thanks, Matt P. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, June 18, 2010 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Matt, Just a further clarificationAL's don't have phasing...so the `! doesn't have any effect on them. I think the Log To File option was added in either 6.3 or 7.0...but it's been there quite a few years :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Friday, June 18, 2010 10:01 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ok, since no one responded to my question earlier, I decided to go investigate this myself to get the answer. The `! at the end of a filter or AL, will make ALL actions fire in Phase 1, even actions that would normally fire in Phase 3. Tested with Notifications, Run Process, and Direct SQL in both ALs and Filters Something else I noticed in the Filter Action: Log To file Was this introduced in 7.x, or was it earlier? Kind of a neat feature to have. Matt P. -Original Message- From: Matthew Perrault Sent: Wednesday, June 16, 2010 9:15 AM To: 'arslist@ARSLIST.ORG' Subject: RE: Interview Questions - Please help Memory check (I think I'm over thinking this) What about Phase 3 actions in a filter? For some odd reason I was thinking that the `! only worked for phase 2 actions like push fields. Yet then I started thinking that no, it worked for Run Process and Notifications too. Which is it? I can't remember (and yes I'm being lazy by not looking it up in the doco). Maybe a better question would be to have someone describe the different phases and the different items that normally occur in them. Also, Rather than having just a list of questions that can be answered in a few words or 1 sentence and the answers easily looked up and memorized. Instead look at asking them about the projects they've worked on, how they went, the challenges they faced and how they overcame them. The other thing you may want to think about is a gradual increase in difficulty of questions. If they answer X well, then ask Y which would be a little harder, then ask Z which would be a little harder than Y, and so on. And if they can answer some of the more difficult questions, then asking about T, B, and H tables may be a waste of time, as they would most likely already know that. HTH, Matt P. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire Sent: Wednesday, June 16, 2010 8:46 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I'll answer this one Put an '! at the end of the filter name. From: Action Request System discussion list(ARSList) on behalf of Nair, Rajesh IN BOM SISL Sent: Wed 6/16/2010 7:14 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I would like to know the answer for this As per me it will not .. i know i may be wrong as not a remedy guru over here Can you force a filter to fire all actions in the first phase From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Atherly Sent: Wednesday, June 16, 2010 5:42 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I'll take number 11 What is the function of DDE-Poke? DDE-Poke is French for when you have to poke the server to get it to do what you want. _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com mailto: john.athe...@apcc.com | Site: www.apc.com/ http://www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Ram Rudra rambabu.ru...@gssamerica.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/16/2010 05:29 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Interview Questions - Please help Hi All, In an interview point
Re: Interview Questions - Please help
Log to form is new in AR System 7.5.00. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh Sent: Friday, June 18, 2010 11:00 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I thought log to file was new in 7.5? On Fri, Jun 18, 2010 at 1:34 PM, Matthew Perrault matthew.perra...@genmills.commailto:matthew.perra...@genmills.com wrote: Thanks LJ, I think it was 7.x (and that would be 2 to 3 years ago) I don't remember seeing it in 6.3, of course I could always go look up the doco on that too (as I still have them :) ). Again, just being lazy...hey it is Friday :). Thanks, Matt P. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, June 18, 2010 11:24 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Matt, Just a further clarificationAL's don't have phasing...so the `! doesn't have any effect on them. I think the Log To File option was added in either 6.3 or 7.0...but it's been there quite a few years :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Matthew Perrault Sent: Friday, June 18, 2010 10:01 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ok, since no one responded to my question earlier, I decided to go investigate this myself to get the answer. The `! at the end of a filter or AL, will make ALL actions fire in Phase 1, even actions that would normally fire in Phase 3. Tested with Notifications, Run Process, and Direct SQL in both ALs and Filters Something else I noticed in the Filter Action: Log To file Was this introduced in 7.x, or was it earlier? Kind of a neat feature to have. Matt P. -Original Message- From: Matthew Perrault Sent: Wednesday, June 16, 2010 9:15 AM To: 'arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG' Subject: RE: Interview Questions - Please help Memory check (I think I'm over thinking this) What about Phase 3 actions in a filter? For some odd reason I was thinking that the `! only worked for phase 2 actions like push fields. Yet then I started thinking that no, it worked for Run Process and Notifications too. Which is it? I can't remember (and yes I'm being lazy by not looking it up in the doco). Maybe a better question would be to have someone describe the different phases and the different items that normally occur in them. Also, Rather than having just a list of questions that can be answered in a few words or 1 sentence and the answers easily looked up and memorized. Instead look at asking them about the projects they've worked on, how they went, the challenges they faced and how they overcame them. The other thing you may want to think about is a gradual increase in difficulty of questions. If they answer X well, then ask Y which would be a little harder, then ask Z which would be a little harder than Y, and so on. And if they can answer some of the more difficult questions, then asking about T, B, and H tables may be a waste of time, as they would most likely already know that. HTH, Matt P. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, June 16, 2010 8:46 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I'll answer this one Put an '! at the end of the filter name. From: Action Request System discussion list(ARSList) on behalf of Nair, Rajesh IN BOM SISL Sent: Wed 6/16/2010 7:14 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I would like to know the answer for this As per me it will not .. i know i may be wrong as not a remedy guru over here Can you force a filter to fire all actions in the first phase From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of John Atherly Sent: Wednesday, June 16, 2010 5:42 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I'll take number 11 What is the function of DDE-Poke? DDE-Poke is French for when you have to poke the server to get it to do what you want
Re: Interview Questions - Please help
Sweet..now we need to check if it was in 6.0 J From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thad Esser Sent: Friday, June 18, 2010 11:57 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I just looked on our 6.3 system, and it is there as a possible action. Thad Esser Remedy Developer On Fri, Jun 18, 2010 at 10:34 AM, Matthew Perrault matthew.perra...@genmills.com wrote: Thanks LJ, I think it was 7.x (and that would be 2 to 3 years ago) I don't remember seeing it in 6.3, of course I could always go look up the doco on that too (as I still have them :) ). Again, just being lazy...hey it is Friday :). Thanks, Matt P. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, June 18, 2010 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Matt, Just a further clarificationAL's don't have phasing...so the `! doesn't have any effect on them. I think the Log To File option was added in either 6.3 or 7.0...but it's been there quite a few years :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Friday, June 18, 2010 10:01 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ok, since no one responded to my question earlier, I decided to go investigate this myself to get the answer. The `! at the end of a filter or AL, will make ALL actions fire in Phase 1, even actions that would normally fire in Phase 3. Tested with Notifications, Run Process, and Direct SQL in both ALs and Filters Something else I noticed in the Filter Action: Log To file Was this introduced in 7.x, or was it earlier? Kind of a neat feature to have. Matt P. -Original Message- From: Matthew Perrault Sent: Wednesday, June 16, 2010 9:15 AM To: 'arslist@ARSLIST.ORG' Subject: RE: Interview Questions - Please help Memory check (I think I'm over thinking this) What about Phase 3 actions in a filter? For some odd reason I was thinking that the `! only worked for phase 2 actions like push fields. Yet then I started thinking that no, it worked for Run Process and Notifications too. Which is it? I can't remember (and yes I'm being lazy by not looking it up in the doco). Maybe a better question would be to have someone describe the different phases and the different items that normally occur in them. Also, Rather than having just a list of questions that can be answered in a few words or 1 sentence and the answers easily looked up and memorized. Instead look at asking them about the projects they've worked on, how they went, the challenges they faced and how they overcame them. The other thing you may want to think about is a gradual increase in difficulty of questions. If they answer X well, then ask Y which would be a little harder, then ask Z which would be a little harder than Y, and so on. And if they can answer some of the more difficult questions, then asking about T, B, and H tables may be a waste of time, as they would most likely already know that. HTH, Matt P. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire Sent: Wednesday, June 16, 2010 8:46 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I'll answer this one Put an '! at the end of the filter name. From: Action Request System discussion list(ARSList) on behalf of Nair, Rajesh IN BOM SISL Sent: Wed 6/16/2010 7:14 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I would like to know the answer for this As per me it will not .. i know i may be wrong as not a remedy guru over here Can you force a filter to fire all actions in the first phase From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Atherly Sent: Wednesday, June 16, 2010 5:42 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I'll take number 11 What is the function of DDE-Poke? DDE-Poke is French for when you have to poke the server to get it to do what you want. _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com mailto: john.athe...@apcc.com | Site: www.apc.com/ http://www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Ram Rudra rambabu.ru...@gssamerica.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/16/2010 05:29
Re: Interview Questions - Please help
Rootuja, Don't you think you should learn a bit more about Ram's situation before making such an accusation? I didn't know anything about Remedy when I took this job ten years ago, and they knew it and apparently figured I was worth training. If Ram is trying to pass himself off as an experienced developer when he isn't, then he deserves a kick in the you-know-what. But there is nothing wrong with learning what you can about a product before applying for a job. Dwayne Martin, James Madison University -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ghatge, Rootuja Sent: Friday, June 18, 2010 12:35 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ram, You shouldn't be applying for this job if you don't even know the very basic things about Remedy AR System. Your audacity to solicit help in creating a cheat sheet is appalling! -Rootuja -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Friday, June 18, 2010 4:37 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I am going to face an interview Joe. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, June 18, 2010 2:20 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ram, Have you been assigned the task of interviewing a Remedy resource? Or are you going to face an interview yourself? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of LJ LongWing Sent: Wednesday, June 16, 2010 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I'm not gonna answer any for the reasons posted by othersbut the only questions I couldn't answer for myself were the ITSM specific ones :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, June 16, 2010 3:30 AM To: arslist@ARSLIST.ORG Subject: Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where
Re: Interview Questions - Please help
Log to file has been around forever.
From release 2's ar.h:
#define AR_FILTER_ACTION_NONE0
#define AR_FILTER_ACTION_NOTIFY 1 /* tags for types of filter actions */
#define AR_FILTER_ACTION_MESSAGE 2
#define AR_FILTER_ACTION_LOG 3
#define AR_FILTER_ACTION_FIELDS 4
#define AR_FILTER_ACTION_PROCESS 5
typedef struct {
unsigned int action;
union {
ARFilterActionNotify notify;
ARStatusStruct message;
char *logFile;
ARFieldAssignList fieldList;
char *process;
} u;
} ARFilterActionStruct;
When action == LOG, logFile is the field with data.
Cheers
Ben Chernys
Senior Software Architect
Software Tool House Inc.
Canada / Deutschland / Germany
Mobile: +49 171 380 2329GMT + 1 + [ DST ]
Email: Ben.Chernys _AT_ softwaretoolhouse.com
Web: www.softwaretoolhouse.com
Check out Software Tool House's free Diary Editor.
Meta-Update, our premium ARS Data tool, lets you automate
your imports, migrations, in no time at all, without programming,
without staging forms, without merge workflow.
http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/
-Original Message-
From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG mailto:arsl...@arslist.org] On Behalf Of LJ
LongWing
Sent: June 18, 2010 6:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Interview Questions - Please help
Matt,
Just a further clarificationAL's don't have phasing...so the `! doesn't
have any effect on them. I think the Log To File option was added in either
6.3 or 7.0...but it's been there quite a few years :)
-Original Message-
From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG mailto:arsl...@arslist.org] On Behalf Of
Matthew Perrault
Sent: Friday, June 18, 2010 10:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Interview Questions - Please help
Ok, since no one responded to my question earlier, I decided to go
investigate this myself to get the answer.
The `! at the end of a filter or AL, will make ALL actions fire in Phase 1,
even actions that would normally fire in Phase 3.
Tested with Notifications, Run Process, and Direct SQL in both ALs and
Filters
Something else I noticed in the Filter Action: Log To file Was this
introduced in 7.x, or was it earlier?
Kind of a neat feature to have.
Matt P.
-Original Message-
From: Matthew Perrault
Sent: Wednesday, June 16, 2010 9:15 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Interview Questions - Please help
Memory check (I think I'm over thinking this) What about Phase 3 actions in
a filter?
For some odd reason I was thinking that the `! only worked for phase 2
actions like push fields.
Yet then I started thinking that no, it worked for Run Process and
Notifications too.
Which is it?
I can't remember (and yes I'm being lazy by not looking it up in the doco).
Maybe a better question would be to have someone describe the different
phases and the different items that normally occur in them.
Also,
Rather than having just a list of questions that can be answered in a few
words or 1 sentence and the answers easily looked up and memorized.
Instead look at asking them about the projects they've worked on, how they
went, the challenges they faced and how they overcame them.
The other thing you may want to think about is a gradual increase in
difficulty of questions.
If they answer X well, then ask Y which would be a little harder, then ask Z
which would be a little harder than Y, and so on.
And if they can answer some of the more difficult questions, then asking
about T, B, and H tables may be a waste of time, as they would most likely
already know that.
HTH,
Matt P.
-Original Message-
From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG mailto:arsl...@arslist.org] On Behalf Of
Sanford, Claire
Sent: Wednesday, June 16, 2010 8:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Interview Questions - Please help
I'll answer this one Put an '! at the end of the filter name.
From: Action Request System discussion list(ARSList) on behalf of Nair,
Rajesh IN BOM SISL
Sent: Wed 6/16/2010 7:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Interview Questions - Please help
**
I would like to know the answer for this As per me it will not .. i know i
may be wrong as not a remedy guru over here
Can you force a filter to fire all actions in the first phase
From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG mailto:arsl...@arslist.org] On Behalf Of John
Atherly
Sent: Wednesday, June 16, 2010 5:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Interview Questions - Please help
**
I'll take number 11
What is the function
Re: Interview Questions - Please help
Hello Ram, I appreciate your attempt to be 'proactive' in preparation for your interview, but the approach you selected, would perhaps be the worst way you prepare for an interview - preparing a bullet list of expected technical questions and mailing it to the most popular and well known forum in the industry. What are the chances that the interviewer might have seen your post here? Around or maybe higher than 50%?? Technical questions will be asked - no doubt about that, but preparing a cheat sheet and asking around for help on answering them is no way of preparing for an interview and still be completely honest about yourself and what you know. That would perhaps be the most dishonest approach to it, and you might have already lost half your chance of succeeding at your interview, if your interviewer has seen or heard of this post. If you were preparing this sheet from your own knowledge and past experiences and then composing the answers yourself so that you do not fumble at the interview on things you already know, that's another thing, although I don't see why someone who already knows his stuff would need to do that - maybe someone who has a slight language problem.. But even then, a smart interviewer can easily see the difference between someone who has a language problem and someone who does or does not know his stuff.. Most smart technical interviewers cross question.. What is the difference between an AL and Filter.. You already got a few answers to that.. having answered that cross questions could be why an AL why not a Filter or vice versa.. Or where are filters stored. How are If and Else actions stored? How is an AL or a Filter related to its schema? How would you pull a list of all the AL's or Filters attached to a form if you were asked to query the database for that list... These are just a crude example of a cross questions I might ask as a tech interviewer on just your first question, progressing a little from a simple cross question to more complicated ones... How well would you do at them?? And I am not even a professional interviewer - done it just a few times.. I'm not discouraging you from your interview but encouraging you to be more honest with yourself, learn while you work with the product, gain that knowledge through experience and not a cheat sheet.. This is a very small industry where everyone knows everyone and you do not want to tarnish your reputation by misrepresenting yourself and attempt to be someone that you are not.. Having said all this, good luck with your interview, prepare yourself with what you got to say about yourself, your past projects, your past milestones, achievements, and why hiring you would be the best business decision of the hour that interview might have made for that company... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Ram Rudra Sent: Friday, June 18, 2010 11:16 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Past 2 years. I am just looking for the answers of those questions. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, June 18, 2010 7:22 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ram, How long have you been working with Remedy? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Friday, June 18, 2010 5:37 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I am going to face an interview Joe. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, June 18, 2010 2:20 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ram, Have you been assigned the task of interviewing a Remedy resource? Or are you going to face an interview yourself? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of LJ LongWing Sent: Wednesday, June 16, 2010 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I'm not gonna answer any for the reasons posted by othersbut the only questions I couldn't answer for myself were the ITSM specific ones :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, June 16, 2010 3:30 AM To: arslist@ARSLIST.ORG Subject: Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3
Re: Interview Questions - Please help
I was about to say its been there from version 3. Never really worked with
2.
David Easter pointed out that Log to Form is the new introduction.. Maybe
some of you are confusing the two..
I wonder if anyone is still using these old versions :-)
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Ben Chernys
Sent: Friday, June 18, 2010 2:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Interview Questions - Please help
**
Log to file has been around forever.
From release 2's ar.h:
#define AR_FILTER_ACTION_NONE0
#define AR_FILTER_ACTION_NOTIFY 1 /* tags for types of filter actions */
#define AR_FILTER_ACTION_MESSAGE 2
#define AR_FILTER_ACTION_LOG 3
#define AR_FILTER_ACTION_FIELDS 4
#define AR_FILTER_ACTION_PROCESS 5
typedef struct {
unsigned int action;
union {
ARFilterActionNotify notify;
ARStatusStruct message;
char *logFile;
ARFieldAssignList fieldList;
char *process;
} u;
} ARFilterActionStruct;
When action == LOG, logFile is the field with data.
Cheers
Ben Chernys
Senior Software Architect
Software Tool House Inc.
Canada / Deutschland / Germany
Mobile: +49 171 380 2329GMT + 1 + [ DST ]
Email: Ben.Chernys _AT_ softwaretoolhouse.com
Web: www.softwaretoolhouse.com
Check out Software Tool House's free Diary Editor.
Meta-Update, our premium ARS Data tool, lets you automate
your imports, migrations, in no time at all, without programming,
without staging forms, without merge workflow.
http://www.softwaretoolhouse.com/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: June 18, 2010 6:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Interview Questions - Please help
Matt,
Just a further clarificationAL's don't have phasing...so the `!
doesn't have any effect on them. I think the Log To File option was added
in either
6.3 or 7.0...but it's been there quite a few years :)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault
Sent: Friday, June 18, 2010 10:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Interview Questions - Please help
Ok, since no one responded to my question earlier, I decided to go
investigate this myself to get the answer.
The `! at the end of a filter or AL, will make ALL actions fire in Phase
1, even actions that would normally fire in Phase 3.
Tested with Notifications, Run Process, and Direct SQL in both ALs and
Filters
Something else I noticed in the Filter Action: Log To file Was this
introduced in 7.x, or was it earlier?
Kind of a neat feature to have.
Matt P.
-Original Message-
From: Matthew Perrault
Sent: Wednesday, June 16, 2010 9:15 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Interview Questions - Please help
Memory check (I think I'm over thinking this) What about Phase 3 actions
in a filter?
For some odd reason I was thinking that the `! only worked for phase 2
actions like push fields.
Yet then I started thinking that no, it worked for Run Process and
Notifications too.
Which is it?
I can't remember (and yes I'm being lazy by not looking it up in the
doco).
Maybe a better question would be to have someone describe the different
phases and the different items that normally occur in them.
Also,
Rather than having just a list of questions that can be answered in a few
words or 1 sentence and the answers easily looked up and memorized.
Instead look at asking them about the projects they've worked on, how they
went, the challenges they faced and how they overcame them.
The other thing you may want to think about is a gradual increase in
difficulty of questions.
If they answer X well, then ask Y which would be a little harder, then ask
Z which would be a little harder than Y, and so on.
And if they can answer some of the more difficult questions, then asking
about T, B, and H tables may be a waste of time, as they would most likely
already know that.
HTH,
Matt P.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire
Sent: Wednesday, June 16, 2010 8:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Interview Questions - Please help
I'll answer this one Put an '! at the end of the filter name.
From: Action Request System discussion list(ARSList) on behalf of Nair,
Rajesh IN BOM SISL
Sent: Wed 6/16/2010 7:14 AM
To: arslist@ARSLIST.ORG
Subject: Re
Re: Interview Questions - Please help
Hi Ram, I strongly recommend you to go through the available documentation which would answer your queries directly. A good place to start is the BMC Remedy Action Request System 7.5.00 Concepts Guide and then you can skim through the other advanced and specific documentation if required. Documentation for 7.5 can be downloaded from the EPD site but you need to login to it. You can use this url: https://webapps.bmc.com/epd/faces/productDownloads.jsp Prijit Debnath Product Manager, Remedy A R System BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, June 16, 2010 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Hi Matt, I want answers only. I have gathered most of the questions from Google only. The 4th question I found in this link http://www.mail-archive.com/arslist@arslist.org/msg43690.html Thanks Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Wednesday, June 16, 2010 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You want answers to these questions or an opinion on them? No disrespect to Doug but question 4 is not relevant to how good someone might be. Some would be pretty much insulted if asked those questions so who is your target interviewee? What sort of experience would they have? Matt Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
You forgot: How do you apologize for something you did not do? How do you fix something that is not broke - and please estimate time it should take within 15 minutes accuracy. Do you get along with others? Do you show up on time? If you work on a problem for 12 hours - and it should have been 1 hour -- how much time do you bill? etc... Not all questions should be technical in nature. And the above are probably harder than the below. -John On Jun 16, 2010, at 4:29 AM, Ram Rudra wrote: Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of the WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
BTW, I generally direct folks to the documentation section of Support Central vs. downloading the doc from EPD. For a few reasons: 1. Products only show up on EPD if you have them under your contract. Support Central shows all products - regardless of whether you own them or not 2. You can URL link directly to documents - but not to files on EPD. 3. Navigation is a little easier to get to the Doc section vs. moving all the way through EPD and then downloading the zip file. Thanks, -Dave Easter -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Debnath, Prijit Sent: Wednesday, June 16, 2010 11:59 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Hi Ram, I strongly recommend you to go through the available documentation which would answer your queries directly. A good place to start is the BMC Remedy Action Request System 7.5.00 Concepts Guide and then you can skim through the other advanced and specific documentation if required. Documentation for 7.5 can be downloaded from the EPD site but you need to login to it. You can use this url: https://webapps.bmc.com/epd/faces/productDownloads.jsp Prijit Debnath Product Manager, Remedy A R System BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, June 16, 2010 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Hi Matt, I want answers only. I have gathered most of the questions from Google only. The 4th question I found in this link http://www.mail-archive.com/arslist@arslist.org/msg43690.html Thanks Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Wednesday, June 16, 2010 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You want answers to these questions or an opinion on them? No disrespect to Doug but question 4 is not relevant to how good someone might be. Some would be pretty much insulted if asked those questions so who is your target interviewee? What sort of experience would they have? Matt Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra
Re: Interview Questions - Please help
How about: 1. Have you actually worked on a Remedy system? Describe what you did. 2. Will you work for low pay, no benefits, no retirements and no health coverage? 3. Which way would you implement a project - the best practices way or managements way? 4. Why couldn't you get another job? 5. Why should we not hire you? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You forgot: How do you apologize for something you did not do? How do you fix something that is not broke - and please estimate time it should take within 15 minutes accuracy. Do you get along with others? Do you show up on time? If you work on a problem for 12 hours - and it should have been 1 hour -- how much time do you bill? etc... Not all questions should be technical in nature. And the above are probably harder than the below. -John On Jun 16, 2010, at 4:29 AM, Ram Rudra wrote: Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of the WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
Jonany husband automatically does the first one... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You forgot: How do you apologize for something you did not do? How do you fix something that is not broke - and please estimate time it should take within 15 minutes accuracy. Do you get along with others? Do you show up on time? If you work on a problem for 12 hours - and it should have been 1 hour -- how much time do you bill? etc... Not all questions should be technical in nature. And the above are probably harder than the below. -John On Jun 16, 2010, at 4:29 AM, Ram Rudra wrote: Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of the WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
True - but I believe it is illegal to ask if somebody is married. Some questions are dual purpose ;) -John On Jun 17, 2010, at 1:55 PM, LJ LongWing wrote: Jonany husband automatically does the first one... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You forgot: How do you apologize for something you did not do? How do you fix something that is not broke - and please estimate time it should take within 15 minutes accuracy. Do you get along with others? Do you show up on time? If you work on a problem for 12 hours - and it should have been 1 hour -- how much time do you bill? etc... Not all questions should be technical in nature. And the above are probably harder than the below. -John On Jun 16, 2010, at 4:29 AM, Ram Rudra wrote: Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of the WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of the WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help- Rant
How much experience does the person have that posted the original questions? Under a year, less than 6 months. Let's supply all the answers, so someone with no experience or very little can read from a cheat sheet and B.S. their way into a position. Herb Partlow IB Technical Consulting O- 408.253.0344 F - 408.253.0344 C - 408.309.5316 On Jun 17, 2010, at 11:23 AM, Richard Copits richard@bwc.state.oh.us wrote: How about: 1. Have you actually worked on a Remedy system? Describe what you did. 2. Will you work for low pay, no benefits, no retirements and no health coverage? 3. Which way would you implement a project - the best practices way or managements way? 4. Why couldn't you get another job? 5. Why should we not hire you? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You forgot: How do you apologize for something you did not do? How do you fix something that is not broke - and please estimate time it should take within 15 minutes accuracy. Do you get along with others? Do you show up on time? If you work on a problem for 12 hours - and it should have been 1 hour -- how much time do you bill? etc... Not all questions should be technical in nature. And the above are probably harder than the below. -John On Jun 16, 2010, at 4:29 AM, Ram Rudra wrote: Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of the WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
Speaking of whichagreed, in the US it's illegal to ask questions such as marital status, gender, race, age, etcI have been looking at a fair amount of Indian resumes recently and was VERY surprised to practically find a family history includedage, birth date including year, spouse name, fathers name, etcsurprised the heck out of me. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help True - but I believe it is illegal to ask if somebody is married. Some questions are dual purpose ;) -John On Jun 17, 2010, at 1:55 PM, LJ LongWing wrote: Jonany husband automatically does the first one... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You forgot: How do you apologize for something you did not do? How do you fix something that is not broke - and please estimate time it should take within 15 minutes accuracy. Do you get along with others? Do you show up on time? If you work on a problem for 12 hours - and it should have been 1 hour -- how much time do you bill? etc... Not all questions should be technical in nature. And the above are probably harder than the below. -John On Jun 16, 2010, at 4:29 AM, Ram Rudra wrote: Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of the WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of the WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives
Re: Interview Questions - Please help
Ah - the good old days! On Thu, 17 Jun 2010 13:49:32 -0600, LJ LongWing lj.longw...@gmail.com wrote: Speaking of whichagreed, in the US it's illegal to ask questions such as marital status, gender, race, age, etcI have been looking at a fair amount of Indian resumes recently and was VERY surprised to practically find a family history includedage, birth date including year, spouse name, fathers name, etcsurprised the heck out of me. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help True - but I believe it is illegal to ask if somebody is married. Some questions are dual purpose ;) -John On Jun 17, 2010, at 1:55 PM, LJ LongWing wrote: Jonany husband automatically does the first one... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You forgot: How do you apologize for something you did not do? How do you fix something that is not broke - and please estimate time it should take within 15 minutes accuracy. Do you get along with others? Do you show up on time? If you work on a problem for 12 hours - and it should have been 1 hour -- how much time do you bill? etc... Not all questions should be technical in nature. And the above are probably harder than the below. -John On Jun 16, 2010, at 4:29 AM, Ram Rudra wrote: Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of the WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- John Sundberg Kinetic Data, Inc. Building a Better Service
Re: Interview Questions - Please help- Rant
Without knowing the truth/motivation of the original poster, I would very gently point out that it is quite possible that someone has been asked to hire a Remedy developer without really knowing what that is. I say this only because in an earlier life, I worked in HR at a major university. It was not uncommon for me to have to conduct interviews with people about positions I knew little about. I would have to ask the people who were currently in those jobs for questions and answers that I could ask that would help me weed out folks before I sent them on to the hiring managers (who hopefully knew a hell of a lot more than I do). A particular case comes to mind where I and 2 others were asked to re-interview plumbers. A Master plumber had been hired, but it was suggested that the only reason he had been hired was that he had 2 brothers (also plumbers) working in that department. It was up to us to interview these folks and make a decision based on there technical skills who was the best for the job (it was only recently that I learned how to use a plunger!) I did quite a bit of research prior to the interviews so that I could ask intelligent questions, and understand if I was getting an intelligent answer back! If someone is just trying to put together a cheat sheet, trust me, their ignorance will come shining through! On Thu, Jun 17, 2010 at 3:46 PM, Herb Partlow h...@ibtcinc.com wrote: How much experience does the person have that posted the original questions? Under a year, less than 6 months. Let's supply all the answers, so someone with no experience or very little can read from a cheat sheet and B.S. their way into a position. Herb Partlow IB Technical Consulting O- 408.253.0344 F - 408.253.0344 C - 408.309.5316 On Jun 17, 2010, at 11:23 AM, Richard Copits richard@bwc.state.oh.us wrote: How about: 1. Have you actually worked on a Remedy system? Describe what you did. 2. Will you work for low pay, no benefits, no retirements and no health coverage? 3. Which way would you implement a project - the best practices way or managements way? 4. Why couldn't you get another job? 5. Why should we not hire you? -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You forgot: How do you apologize for something you did not do? How do you fix something that is not broke - and please estimate time it should take within 15 minutes accuracy. Do you get along with others? Do you show up on time? If you work on a problem for 12 hours - and it should have been 1 hour -- how much time do you bill? etc... Not all questions should be technical in nature. And the above are probably harder than the below. -John On Jun 16, 2010, at 4:29 AM, Ram Rudra wrote: Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset
Re: Interview Questions - Please help
When I worked in nurse recruitment, it used to blow me away what some people thought was a good thing to include with a resume. Pictures were always popular, funny thing was, the people who sent pics were the last ones who should! Warren On Thu, Jun 17, 2010 at 3:49 PM, LJ LongWing lj.longw...@gmail.com wrote: Speaking of whichagreed, in the US it's illegal to ask questions such as marital status, gender, race, age, etcI have been looking at a fair amount of Indian resumes recently and was VERY surprised to practically find a family history includedage, birth date including year, spouse name, fathers name, etcsurprised the heck out of me. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help True - but I believe it is illegal to ask if somebody is married. Some questions are dual purpose ;) -John On Jun 17, 2010, at 1:55 PM, LJ LongWing wrote: Jonany husband automatically does the first one... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You forgot: How do you apologize for something you did not do? How do you fix something that is not broke - and please estimate time it should take within 15 minutes accuracy. Do you get along with others? Do you show up on time? If you work on a problem for 12 hours - and it should have been 1 hour -- how much time do you bill? etc... Not all questions should be technical in nature. And the above are probably harder than the below. -John On Jun 16, 2010, at 4:29 AM, Ram Rudra wrote: Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of the WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE
Re: Interview Questions - Please help
I was in an interview one time when the person asking the questions was actually thumbing through the developer handbook. About 15 minutes in, I told him to call me back when he got done studying. On the flip side, I had a very keen manager not ask a single technical question - he had already spoken with other folks in the industry that knew me - so he had a darn good idea what I could do. On Thu, 17 Jun 2010 16:15:21 -0400, Warren Baltimore warrenbaltim...@gmail.com wrote: When I worked in nurse recruitment, it used to blow me away what some people thought was a good thing to include with a resume. Pictures were always popular, funny thing was, the people who sent pics were the last ones who should! Warren On Thu, Jun 17, 2010 at 3:49 PM, LJ LongWing lj.longw...@gmail.com wrote: Speaking of whichagreed, in the US it's illegal to ask questions such as marital status, gender, race, age, etcI have been looking at a fair amount of Indian resumes recently and was VERY surprised to practically find a family history includedage, birth date including year, spouse name, fathers name, etcsurprised the heck out of me. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help True - but I believe it is illegal to ask if somebody is married. Some questions are dual purpose ;) -John On Jun 17, 2010, at 1:55 PM, LJ LongWing wrote: Jonany husband automatically does the first one... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You forgot: How do you apologize for something you did not do? How do you fix something that is not broke - and please estimate time it should take within 15 minutes accuracy. Do you get along with others? Do you show up on time? If you work on a problem for 12 hours - and it should have been 1 hour -- how much time do you bill? etc... Not all questions should be technical in nature. And the above are probably harder than the below. -John On Jun 16, 2010, at 4:29 AM, Ram Rudra wrote: Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- John
Re: Interview Questions - Please help
Ram, Have you been assigned the task of interviewing a Remedy resource? Or are you going to face an interview yourself? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of LJ LongWing Sent: Wednesday, June 16, 2010 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I'm not gonna answer any for the reasons posted by othersbut the only questions I couldn't answer for myself were the ITSM specific ones :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, June 16, 2010 3:30 AM To: arslist@ARSLIST.ORG Subject: Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
If LJ will allow me... My wife used to work in HR circles for hiring of technical personnel. She tells me the following concerning employment law here in the United States: - it is actually not illegal to ask questions about age, race, gender, marital status, etc; - but it IS ILLEGAL TO ACTUALL USE SUCH INFORMATION during the hiring decision (unless hiring authority can prove such answers are related to the job!). Trouble is: once a person has obtained ANY information, how do you prove that information was NOT used? Therefore, most HR departments enforce a policy: DO NOT ASK!!! And, such a 'know/did-not-know' criteria can be applied to technology questions as well, making a really meaningful (and fully legal!) screening of an employee for a technology post quite challenging, especially here in the US. Don W. McClure, P.E. CITC Call Tracking Administration University of North Texas dwmac @ unt . edu -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Thursday, June 17, 2010 2:50 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Speaking of whichagreed, in the US it's illegal to ask questions such as marital status, gender, race, age, etcI have been looking at a fair amount of Indian resumes recently and was VERY surprised to practically find a family history includedage, birth date including year, spouse name, fathers name, etcsurprised the heck out of me. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help True - but I believe it is illegal to ask if somebody is married. Some questions are dual purpose ;) -John On Jun 17, 2010, at 1:55 PM, LJ LongWing wrote: Jonany husband automatically does the first one... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You forgot: How do you apologize for something you did not do? How do you fix something that is not broke - and please estimate time it should take within 15 minutes accuracy. Do you get along with others? Do you show up on time? If you work on a problem for 12 hours - and it should have been 1 hour -- how much time do you bill? etc... Not all questions should be technical in nature. And the above are probably harder than the below. -John On Jun 16, 2010, at 4:29 AM, Ram Rudra wrote: Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem
Re: Interview Questions - Please help- Rant
Ram, If you cannot answer most of those questions, then maybe you need to apply for a very Jr. Remedy job. There are some on that list, that I might have to think about and then question why am I applying for this job. What is your backgorund and what type of job are you applying for. Howard (been playing with Remedy since 1996) On Thu, Jun 17, 2010 at 3:46 PM, Herb Partlow h...@ibtcinc.com wrote: How much experience does the person have that posted the original questions? Under a year, less than 6 months. Let's supply all the answers, so someone with no experience or very little can read from a cheat sheet and B.S. their way into a position. Herb Partlow IB Technical Consulting O- 408.253.0344 F - 408.253.0344 C - 408.309.5316 On Jun 17, 2010, at 11:23 AM, Richard Copits richard@bwc.state.oh.us wrote: How about: 1. Have you actually worked on a Remedy system? Describe what you did. 2. Will you work for low pay, no benefits, no retirements and no health coverage? 3. Which way would you implement a project - the best practices way or managements way? 4. Why couldn't you get another job? 5. Why should we not hire you? -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You forgot: How do you apologize for something you did not do? How do you fix something that is not broke - and please estimate time it should take within 15 minutes accuracy. Do you get along with others? Do you show up on time? If you work on a problem for 12 hours - and it should have been 1 hour -- how much time do you bill? etc... Not all questions should be technical in nature. And the above are probably harder than the below. -John On Jun 16, 2010, at 4:29 AM, Ram Rudra wrote: Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of the WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers
Re: Interview Questions - Please help- Rant
Warren, How true you speak. Take care, hbr On Thu, Jun 17, 2010 at 4:12 PM, Warren Baltimore warrenbaltim...@gmail.com wrote: ** Without knowing the truth/motivation of the original poster, I would very gently point out that it is quite possible that someone has been asked to hire a Remedy developer without really knowing what that is. I say this only because in an earlier life, I worked in HR at a major university. It was not uncommon for me to have to conduct interviews with people about positions I knew little about. I would have to ask the people who were currently in those jobs for questions and answers that I could ask that would help me weed out folks before I sent them on to the hiring managers (who hopefully knew a hell of a lot more than I do). A particular case comes to mind where I and 2 others were asked to re-interview plumbers. A Master plumber had been hired, but it was suggested that the only reason he had been hired was that he had 2 brothers (also plumbers) working in that department. It was up to us to interview these folks and make a decision based on there technical skills who was the best for the job (it was only recently that I learned how to use a plunger!) I did quite a bit of research prior to the interviews so that I could ask intelligent questions, and understand if I was getting an intelligent answer back! If someone is just trying to put together a cheat sheet, trust me, their ignorance will come shining through! On Thu, Jun 17, 2010 at 3:46 PM, Herb Partlow h...@ibtcinc.com wrote: How much experience does the person have that posted the original questions? Under a year, less than 6 months. Let's supply all the answers, so someone with no experience or very little can read from a cheat sheet and B.S. their way into a position. Herb Partlow IB Technical Consulting O- 408.253.0344 F - 408.253.0344 C - 408.309.5316 On Jun 17, 2010, at 11:23 AM, Richard Copits richard@bwc.state.oh.us wrote: How about: 1. Have you actually worked on a Remedy system? Describe what you did. 2. Will you work for low pay, no benefits, no retirements and no health coverage? 3. Which way would you implement a project - the best practices way or managements way? 4. Why couldn't you get another job? 5. Why should we not hire you? -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You forgot: How do you apologize for something you did not do? How do you fix something that is not broke - and please estimate time it should take within 15 minutes accuracy. Do you get along with others? Do you show up on time? If you work on a problem for 12 hours - and it should have been 1 hour -- how much time do you bill? etc... Not all questions should be technical in nature. And the above are probably harder than the below. -John On Jun 16, 2010, at 4:29 AM, Ram Rudra wrote: Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking
Interview Questions - Please help
Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
You want answers to these questions or an opinion on them? No disrespect to Doug but question 4 is not relevant to how good someone might be. Some would be pretty much insulted if asked those questions so who is your target interviewee? What sort of experience would they have? Matt Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
Hi Matt, I want answers only. I have gathered most of the questions from Google only. The 4th question I found in this link http://www.mail-archive.com/arslist@arslist.org/msg43690.html Thanks Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Wednesday, June 16, 2010 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You want answers to these questions or an opinion on them? No disrespect to Doug but question 4 is not relevant to how good someone might be. Some would be pretty much insulted if asked those questions so who is your target interviewee? What sort of experience would they have? Matt Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
Hi, If the interviewer does not fully understand these questions and their respective answer, how can he or she possibly evaluate the answers supplied by the interviewee? Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. You want answers to these questions or an opinion on them? No disrespect to Doug but question 4 is not relevant to how good someone might be. Some would be pretty much insulted if asked those questions so who is your target interviewee? What sort of experience would they have? Matt Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
Ah Ok, well I'll answer the first one then you just need 33 more replies. The simple answer is that an Active Link is client side code whereas a Filter is server side code. An active link is triggered by the end user interacting with the application, for example using a button, selecting a menu or diplaying an entry. A filter is triggered by an action on the server, whether through a submission, modification, deletion, merge or returning an entry. In addition to Active Links and Filters there are Escalations which can trigger server side code, or interact directly based on a timed schedule. Hi Matt, I want answers only. I have gathered most of the questions from Google only. The 4th question I found in this link http://www.mail-archive.com/arslist@arslist.org/msg43690.html Thanks Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Wednesday, June 16, 2010 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You want answers to these questions or an opinion on them? No disrespect to Doug but question 4 is not relevant to how good someone might be. Some would be pretty much insulted if asked those questions so who is your target interviewee? What sort of experience would they have? Matt Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
You can find most of the answers in the aradmin tool help. OR download the pdfs from BMC website. Cheers, Mahendra On Wed, Jun 16, 2010 at 2:59 PM, Ram Rudra rambabu.ru...@gssamerica.comwrote: Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
Thanks Matt, Thanks Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Wednesday, June 16, 2010 4:37 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ah Ok, well I'll answer the first one then you just need 33 more replies. The simple answer is that an Active Link is client side code whereas a Filter is server side code. An active link is triggered by the end user interacting with the application, for example using a button, selecting a menu or diplaying an entry. A filter is triggered by an action on the server, whether through a submission, modification, deletion, merge or returning an entry. In addition to Active Links and Filters there are Escalations which can trigger server side code, or interact directly based on a timed schedule. Hi Matt, I want answers only. I have gathered most of the questions from Google only. The 4th question I found in this link http://www.mail-archive.com/arslist@arslist.org/msg43690.html Thanks Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Wednesday, June 16, 2010 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You want answers to these questions or an opinion on them? No disrespect to Doug but question 4 is not relevant to how good someone might be. Some would be pretty much insulted if asked those questions so who is your target interviewee? What sort of experience would they have? Matt Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10
Re: Interview Questions - Please help
8) What does ARS stand for? Answer: Action Request System Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, June 16, 2010 3:33 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Thanks Matt, Thanks Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Wednesday, June 16, 2010 4:37 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ah Ok, well I'll answer the first one then you just need 33 more replies. The simple answer is that an Active Link is client side code whereas a Filter is server side code. An active link is triggered by the end user interacting with the application, for example using a button, selecting a menu or diplaying an entry. A filter is triggered by an action on the server, whether through a submission, modification, deletion, merge or returning an entry. In addition to Active Links and Filters there are Escalations which can trigger server side code, or interact directly based on a timed schedule. Hi Matt, I want answers only. I have gathered most of the questions from Google only. The 4th question I found in this link http://www.mail-archive.com/arslist@arslist.org/msg43690.html Thanks Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Wednesday, June 16, 2010 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You want answers to these questions or an opinion on them? No disrespect to Doug but question 4 is not relevant to how good someone might be. Some would be pretty much insulted if asked those questions so who is your target interviewee? What sort of experience would they have? Matt Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers
Re: Interview Questions - Please help
I'll take number 11 What is the function of DDE-Poke? DDE-Poke is French for when you have to poke the server to get it to do what you want. _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Ram Rudra rambabu.ru...@gssamerica.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/16/2010 05:29 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
I would like to know the answer for this As per me it will not .. i know i may be wrong as not a remedy guru over here Can you force a filter to fire all actions in the first phase From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Atherly Sent: Wednesday, June 16, 2010 5:42 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I'll take number 11 What is the function of DDE-Poke? DDE-Poke is French for when you have to poke the server to get it to do what you want. _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.commailto:%20john.athe...@apcc.com | Site: www.apc.com/http://www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Ram Rudra rambabu.ru...@gssamerica.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/16/2010 05:29 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Important notice: This e-mail and any attachment there to contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
HI, You can by overriding the filter phasing. Regards, Ketan From: Action Request System discussion list(ARSList) on behalf of Nair, Rajesh IN BOM SISL Sent: Wed 6/16/2010 5:44 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I would like to know the answer for this As per me it will not .. i know i may be wrong as not a remedy guru over here Can you force a filter to fire all actions in the first phase From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Atherly Sent: Wednesday, June 16, 2010 5:42 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I'll take number 11 What is the function of DDE-Poke? DDE-Poke is French for when you have to poke the server to get it to do what you want. _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com mailto: john.athe...@apcc.com | Site: www.apc.com/ http://www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Ram Rudra rambabu.ru...@gssamerica.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/16/2010 05:29 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Important notice: This e-mail and any attachment there to contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy
Re: Interview Questions - Please help
To do this you just need to add `! at the end of the filter Filtername`! _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Ketan Sanas ketan.sa...@wipro.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/16/2010 08:15 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview Questions - Please help HI, You can by overriding the filter phasing. Regards, Ketan From: Action Request System discussion list(ARSList) on behalf of Nair, Rajesh IN BOM SISL Sent: Wed 6/16/2010 5:44 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I would like to know the answer for this As per me it will not .. i know i may be wrong as not a remedy guru over here Can you force a filter to fire all actions in the first phase From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Atherly Sent: Wednesday, June 16, 2010 5:42 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I'll take number 11 What is the function of DDE-Poke? DDE-Poke is French for when you have to poke the server to get it to do what you want. _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com mailto: john.athe...@apcc.com | Site: www.apc.com/ http://www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Ram Rudra rambabu.ru...@gssamerica.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/16/2010 05:29 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are _attend WWRUG10
Re: Interview Questions - Please help
Not to be confused with DDE-Prod and DDE-Pull. I'll take number 11 What is the function of DDE-Poke? DDE-Poke is French for when you have to poke the server to get it to do what you want. _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Ram Rudra rambabu.ru...@gssamerica.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/16/2010 05:29 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
You want US to answer the questions for you? Or You want our opinion of the questions? You have one question in there twice. From: Action Request System discussion list(ARSList) on behalf of Ram Rudra Sent: Wed 6/16/2010 4:29 AM To: arslist@ARSLIST.ORG Subject: Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
I'll answer this one Put an '! at the end of the filter name. From: Action Request System discussion list(ARSList) on behalf of Nair, Rajesh IN BOM SISL Sent: Wed 6/16/2010 7:14 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I would like to know the answer for this As per me it will not .. i know i may be wrong as not a remedy guru over here Can you force a filter to fire all actions in the first phase From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Atherly Sent: Wednesday, June 16, 2010 5:42 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I'll take number 11 What is the function of DDE-Poke? DDE-Poke is French for when you have to poke the server to get it to do what you want. _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com mailto: john.athe...@apcc.com | Site: www.apc.com/ http://www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Ram Rudra rambabu.ru...@gssamerica.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/16/2010 05:29 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Important notice: This e-mail and any attachment there to contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
Memory check (I think I'm over thinking this) What about Phase 3 actions in a filter? For some odd reason I was thinking that the `! only worked for phase 2 actions like push fields. Yet then I started thinking that no, it worked for Run Process and Notifications too. Which is it? I can't remember (and yes I'm being lazy by not looking it up in the doco). Maybe a better question would be to have someone describe the different phases and the different items that normally occur in them. Also, Rather than having just a list of questions that can be answered in a few words or 1 sentence and the answers easily looked up and memorized. Instead look at asking them about the projects they've worked on, how they went, the challenges they faced and how they overcame them. The other thing you may want to think about is a gradual increase in difficulty of questions. If they answer X well, then ask Y which would be a little harder, then ask Z which would be a little harder than Y, and so on. And if they can answer some of the more difficult questions, then asking about T, B, and H tables may be a waste of time, as they would most likely already know that. HTH, Matt P. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire Sent: Wednesday, June 16, 2010 8:46 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I'll answer this one Put an '! at the end of the filter name. From: Action Request System discussion list(ARSList) on behalf of Nair, Rajesh IN BOM SISL Sent: Wed 6/16/2010 7:14 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I would like to know the answer for this As per me it will not .. i know i may be wrong as not a remedy guru over here Can you force a filter to fire all actions in the first phase From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Atherly Sent: Wednesday, June 16, 2010 5:42 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I'll take number 11 What is the function of DDE-Poke? DDE-Poke is French for when you have to poke the server to get it to do what you want. _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com mailto: john.athe...@apcc.com | Site: www.apc.com/ http://www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Ram Rudra rambabu.ru...@gssamerica.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/16/2010 05:29 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What
Re: Interview Questions - Please help
Ram, Are you the interviewer or the interviewee? If you are the interviewer, I doubt you will be able to sufficiently evaluate a candidate just by knowing the answers. My current manager has stopped doing any part of the technical interview because he realizes that his employees are better equipped. If you are on the receiving end of these questions, memorizing the answers will not help you as I will find you out in about 5 minutes. I recently had a candidate who knew the filter phasing a bit too well. After a couple of more questions I realized that he had memorized every aspect of phasing, probably because it is such a common question. We have also come up with a technical test where you sit in front of the tools and have to create a little application. Those who know their stuff finish in less than 20 minutes and those that don't take a long time. It is a great differentiator. Again, after about 5 minutes of watching, we know your level of experience. Either way, good luck, it doesn't hurt to know more about a subject. Jay From: Ram Rudra rambabu.ru...@gssamerica.com To: arslist@ARSLIST.ORG Sent: Wed, June 16, 2010 3:29:55 AM Subject: Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
Asking DDE questions at this point is pointless. DDE does not work in browsers so any DDE-related development simply will not work in Remedy 8x and above. Enough people are using the mid-tiers and browsers now that I can't see any wide-scale usage of DDE like there used to be back in the Windows client + screen pop days. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com http://www.stratacominc.com/ Blog, www.williamrentfrow.com http://www.williamrentfrow.com/ 715-410-8156 C From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Atherly Sent: Wednesday, June 16, 2010 7:12 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I'll take number 11 What is the function of DDE-Poke? DDE-Poke is French for when you have to poke the server to get it to do what you want. _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com mailto: john.athe...@apcc.com | Site: www.apc.com/ http://www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Ram Rudra rambabu.ru...@gssamerica.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/16/2010 05:29 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
I'm not gonna answer any for the reasons posted by othersbut the only questions I couldn't answer for myself were the ITSM specific ones :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, June 16, 2010 3:30 AM To: arslist@ARSLIST.ORG Subject: Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: CMDB upgrade to 7.6 failure, please help
Turned out the lab folks had a firewall between our app servers and the DB. We removed that and everything worked just fine. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Tuesday, June 01, 2010 2:25 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB upgrade to 7.6 failure, please help ** Adding ssc 2 2 7200 After the init in the problem file appears to have solved that issue (using the pause setting for the install). I'm past that point in this install attempt. I'll let you know for sure when the install is done. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Tuesday, June 01, 2010 12:25 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB upgrade to 7.6 failure, please help ** Yes, I can login with that userid/password combination and it completes the DB portion, so it's not a DB access thing. It checks the connection to ARS during the upgrade prep and validates it ok. Is there anything else I can check? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, June 01, 2010 11:40 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB upgrade to 7.6 failure, please help ** Error code 93 seems to indicate a connectivity issue - have you verified that your connection/authentication parameters are correct? Rick On Tue, Jun 1, 2010 at 8:26 AM, Ramey, Anne anne.ra...@nc.govmailto:anne.ra...@nc.gov wrote: ** Has no one else seen this error? Feature BMC Atrium CMDB failed com.bmc.smbu.install.common.rule.engine.CommandExecutionException: Exec command (/tmp/Utilities/cmdb/cmdbdriver -s ncc056 -u Demo -p not_displayed -t 5045 -x /opt/ar/remedy/AtriumCore/cmdb/en/workflow/upgrade/250patch000/impact-data-upgr-import-OSD.txt) returned an exit code of 1, which was interpreted as a failure It's failing with: Cannot open catalog; Message number = 93 I think I found the solution to the product catalog issue, but the CMDB one just has me stumped. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Ramey, Anne Sent: Friday, May 28, 2010 1:10 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: CMDB upgrade ** I'm upgrading CMDB 2.1p4 to 7.6 on linux OS. It's failing with: Cannot open catalog; Message number = 93 from this part of the install: impact-data-upgr-import-OSD.txt I don't really have any idea where to go from here because I don't understand what is wrong. This is part of the post-install activities, so it clearly could talk to the DB and the install checks the ARS user permissions before it ever starts, so it can't be DB or permissions. Any input would be helpful. The product catalog install also fails on this file: /opt/ar/remedy/AtriumCore/dsl/pct/workflow/en/pct-upgrade.drm but the corresponding log is completely empty, so I don't know what is wrong there either. Thanks, Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
CMDB upgrade to 7.6 failure, please help
Has no one else seen this error? Feature BMC Atrium CMDB failed com.bmc.smbu.install.common.rule.engine.CommandExecutionException: Exec command (/tmp/Utilities/cmdb/cmdbdriver -s ncc056 -u Demo -p not_displayed -t 5045 -x /opt/ar/remedy/AtriumCore/cmdb/en/workflow/upgrade/250patch000/impact-data-upgr-import-OSD.txt) returned an exit code of 1, which was interpreted as a failure It's failing with: Cannot open catalog; Message number = 93 I think I found the solution to the product catalog issue, but the CMDB one just has me stumped. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Friday, May 28, 2010 1:10 PM To: arslist@ARSLIST.ORG Subject: CMDB upgrade ** I'm upgrading CMDB 2.1p4 to 7.6 on linux OS. It's failing with: Cannot open catalog; Message number = 93 from this part of the install: impact-data-upgr-import-OSD.txt I don't really have any idea where to go from here because I don't understand what is wrong. This is part of the post-install activities, so it clearly could talk to the DB and the install checks the ARS user permissions before it ever starts, so it can't be DB or permissions. Any input would be helpful. The product catalog install also fails on this file: /opt/ar/remedy/AtriumCore/dsl/pct/workflow/en/pct-upgrade.drm but the corresponding log is completely empty, so I don't know what is wrong there either. Thanks, Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: CMDB upgrade to 7.6 failure, please help
Error code 93 seems to indicate a connectivity issue - have you verified that your connection/authentication parameters are correct? Rick On Tue, Jun 1, 2010 at 8:26 AM, Ramey, Anne anne.ra...@nc.gov wrote: ** Has no one else seen this error? Feature BMC Atrium CMDB failed com.bmc.smbu.install.common.rule.engine.CommandExecutionException: Exec command (/tmp/Utilities/cmdb/cmdbdriver -s ncc056 -u Demo -p not_displayed -t 5045 -x /opt/ar/remedy/AtriumCore/cmdb/en/workflow/upgrade/250patch000/impact-data-upgr-import-OSD.txt) returned an exit code of 1, which was interpreted as a failure It's failing with: Cannot open catalog; Message number = 93 I think I found the solution to the product catalog issue, but the CMDB one just has me stumped. Anne Ramey *** *E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official.* *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Ramey, Anne *Sent:* Friday, May 28, 2010 1:10 PM *To:* arslist@ARSLIST.ORG *Subject:* CMDB upgrade ** I'm upgrading CMDB 2.1p4 to 7.6 on linux OS. It's failing with: Cannot open catalog; Message number = 93 from this part of the install: impact-data-upgr-import-OSD.txt I don't really have any idea where to go from here because I don't understand what is wrong. This is part of the post-install activities, so it clearly could talk to the DB and the install checks the ARS user permissions before it ever starts, so it can't be DB or permissions. Any input would be helpful. The product catalog install also fails on this file: /opt/ar/remedy/AtriumCore/dsl/pct/workflow/en/pct-upgrade.drm but the corresponding log is completely empty, so I don't know what is wrong there either. Thanks, Anne Ramey *** *E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official.* _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: CMDB upgrade to 7.6 failure, please help
Yes, I can login with that userid/password combination and it completes the DB portion, so it's not a DB access thing. It checks the connection to ARS during the upgrade prep and validates it ok. Is there anything else I can check? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, June 01, 2010 11:40 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB upgrade to 7.6 failure, please help ** Error code 93 seems to indicate a connectivity issue - have you verified that your connection/authentication parameters are correct? Rick On Tue, Jun 1, 2010 at 8:26 AM, Ramey, Anne anne.ra...@nc.govmailto:anne.ra...@nc.gov wrote: ** Has no one else seen this error? Feature BMC Atrium CMDB failed com.bmc.smbu.install.common.rule.engine.CommandExecutionException: Exec command (/tmp/Utilities/cmdb/cmdbdriver -s ncc056 -u Demo -p not_displayed -t 5045 -x /opt/ar/remedy/AtriumCore/cmdb/en/workflow/upgrade/250patch000/impact-data-upgr-import-OSD.txt) returned an exit code of 1, which was interpreted as a failure It's failing with: Cannot open catalog; Message number = 93 I think I found the solution to the product catalog issue, but the CMDB one just has me stumped. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Ramey, Anne Sent: Friday, May 28, 2010 1:10 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: CMDB upgrade ** I'm upgrading CMDB 2.1p4 to 7.6 on linux OS. It's failing with: Cannot open catalog; Message number = 93 from this part of the install: impact-data-upgr-import-OSD.txt I don't really have any idea where to go from here because I don't understand what is wrong. This is part of the post-install activities, so it clearly could talk to the DB and the install checks the ARS user permissions before it ever starts, so it can't be DB or permissions. Any input would be helpful. The product catalog install also fails on this file: /opt/ar/remedy/AtriumCore/dsl/pct/workflow/en/pct-upgrade.drm but the corresponding log is completely empty, so I don't know what is wrong there either. Thanks, Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: CMDB upgrade to 7.6 failure, please help
When this happened to me at the same place during the upgrade as you report it was due to the hostname pointing to a public IP. I updated the hosts file on the server to point the hostname to the physical server IP and the installation worked fine. Is it possible that there's a similar issue with your system? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: 01 June 2010 17:25 To: arslist@ARSLIST.ORG Subject: Re: CMDB upgrade to 7.6 failure, please help ** Yes, I can login with that userid/password combination and it completes the DB portion, so it's not a DB access thing. It checks the connection to ARS during the upgrade prep and validates it ok. Is there anything else I can check? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, June 01, 2010 11:40 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB upgrade to 7.6 failure, please help ** Error code 93 seems to indicate a connectivity issue - have you verified that your connection/authentication parameters are correct? Rick On Tue, Jun 1, 2010 at 8:26 AM, Ramey, Anne anne.ra...@nc.gov wrote: ** Has no one else seen this error? Feature BMC Atrium CMDB failed com.bmc.smbu.install.common.rule.engine.CommandExecutionException: Exec command (/tmp/Utilities/cmdb/cmdbdriver -s ncc056 -u Demo -p not_displayed -t 5045 -x /opt/ar/remedy/AtriumCore/cmdb/en/workflow/upgrade/250patch000/impact-data-u pgr-import-OSD.txt) returned an exit code of 1, which was interpreted as a failure It's failing with: Cannot open catalog; Message number = 93 I think I found the solution to the product catalog issue, but the CMDB one just has me stumped. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Friday, May 28, 2010 1:10 PM To: arslist@ARSLIST.ORG Subject: CMDB upgrade ** I'm upgrading CMDB 2.1p4 to 7.6 on linux OS. It's failing with: Cannot open catalog; Message number = 93 from this part of the install: impact-data-upgr-import-OSD.txt I don't really have any idea where to go from here because I don't understand what is wrong. This is part of the post-install activities, so it clearly could talk to the DB and the install checks the ARS user permissions before it ever starts, so it can't be DB or permissions. Any input would be helpful. The product catalog install also fails on this file: /opt/ar/remedy/AtriumCore/dsl/pct/workflow/en/pct-upgrade.drm but the corresponding log is completely empty, so I don't know what is wrong there either. Thanks, Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG10 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: CMDB upgrade to 7.6 failure, please help
How do you do to fix the error with Product Catalog part? I face a similar issue, then I open a ticket with BMC Support. The solution was run the CMDB installer in pause mode and modifying some scripts to increase time waiting when running cmdbdriver... Peter On Tue, Jun 1, 2010 at 9:26 AM, Ramey, Anne anne.ra...@nc.gov wrote: ** Has no one else seen this error? Feature BMC Atrium CMDB failed com.bmc.smbu.install.common.rule.engine.CommandExecutionException: Exec command (/tmp/Utilities/cmdb/cmdbdriver -s ncc056 -u Demo -p not_displayed -t 5045 -x /opt/ar/remedy/AtriumCore/cmdb/en/workflow/upgrade/250patch000/impact-data-upgr-import-OSD.txt) returned an exit code of 1, which was interpreted as a failure It's failing with: Cannot open catalog; Message number = 93 I think I found the solution to the product catalog issue, but the CMDB one just has me stumped. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Friday, May 28, 2010 1:10 PM To: arslist@ARSLIST.ORG Subject: CMDB upgrade ** I'm upgrading CMDB 2.1p4 to 7.6 on linux OS. It's failing with: Cannot open catalog; Message number = 93 from this part of the install: impact-data-upgr-import-OSD.txt I don't really have any idea where to go from here because I don't understand what is wrong. This is part of the post-install activities, so it clearly could talk to the DB and the install checks the ARS user permissions before it ever starts, so it can't be DB or permissions. Any input would be helpful. The product catalog install also fails on this file: /opt/ar/remedy/AtriumCore/dsl/pct/workflow/en/pct-upgrade.drm but the corresponding log is completely empty, so I don't know what is wrong there either. Thanks, Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: CMDB upgrade to 7.6 failure, please help
That is the fix I found as well. I'm also going to try that for this CMDB issue and see if it is also a timeout issue. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of PCR Remedy Sent: Tuesday, June 01, 2010 1:40 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB upgrade to 7.6 failure, please help How do you do to fix the error with Product Catalog part? I face a similar issue, then I open a ticket with BMC Support. The solution was run the CMDB installer in pause mode and modifying some scripts to increase time waiting when running cmdbdriver... Peter On Tue, Jun 1, 2010 at 9:26 AM, Ramey, Anne anne.ra...@nc.gov wrote: ** Has no one else seen this error? Feature BMC Atrium CMDB failed com.bmc.smbu.install.common.rule.engine.CommandExecutionException: Exec command (/tmp/Utilities/cmdb/cmdbdriver -s ncc056 -u Demo -p not_displayed -t 5045 -x /opt/ar/remedy/AtriumCore/cmdb/en/workflow/upgrade/250patch000/impact-data-upgr-import-OSD.txt) returned an exit code of 1, which was interpreted as a failure It's failing with: Cannot open catalog; Message number = 93 I think I found the solution to the product catalog issue, but the CMDB one just has me stumped. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Friday, May 28, 2010 1:10 PM To: arslist@ARSLIST.ORG Subject: CMDB upgrade ** I'm upgrading CMDB 2.1p4 to 7.6 on linux OS. It's failing with: Cannot open catalog; Message number = 93 from this part of the install: impact-data-upgr-import-OSD.txt I don't really have any idea where to go from here because I don't understand what is wrong. This is part of the post-install activities, so it clearly could talk to the DB and the install checks the ARS user permissions before it ever starts, so it can't be DB or permissions. Any input would be helpful. The product catalog install also fails on this file: /opt/ar/remedy/AtriumCore/dsl/pct/workflow/en/pct-upgrade.drm but the corresponding log is completely empty, so I don't know what is wrong there either. Thanks, Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: CMDB upgrade to 7.6 failure, please help
Anne, Besides increasing the timings in the script, since you are on Unix, set the max open files etc to unlimited. I remember having a similar problem with the startup of the AR Server, during an install and doing these two things resolved the problem.. This is done using the admin utility ulimit. A random google search gave me this - I haven't read the article but thought I'd post an example.. You could research a bit more about ulimit settings for your version of Linux - generally its the same for almost all versions - but just in case.. http://www.cs.wisc.edu/condor/condorg/linux_scalability.html Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Ramey, Anne Sent: Tuesday, June 01, 2010 1:50 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB upgrade to 7.6 failure, please help That is the fix I found as well. I'm also going to try that for this CMDB issue and see if it is also a timeout issue. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of PCR Remedy Sent: Tuesday, June 01, 2010 1:40 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB upgrade to 7.6 failure, please help How do you do to fix the error with Product Catalog part? I face a similar issue, then I open a ticket with BMC Support. The solution was run the CMDB installer in pause mode and modifying some scripts to increase time waiting when running cmdbdriver... Peter On Tue, Jun 1, 2010 at 9:26 AM, Ramey, Anne anne.ra...@nc.gov wrote: ** Has no one else seen this error? Feature BMC Atrium CMDB failed com.bmc.smbu.install.common.rule.engine.CommandExecutionException: Exec command (/tmp/Utilities/cmdb/cmdbdriver -s ncc056 -u Demo -p not_displayed -t 5045 -x /opt/ar/remedy/AtriumCore/cmdb/en/workflow/upgrade/250patch000/impact-data-u pgr-import-OSD.txt) returned an exit code of 1, which was interpreted as a failure It's failing with: Cannot open catalog; Message number = 93 I think I found the solution to the product catalog issue, but the CMDB one just has me stumped. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Friday, May 28, 2010 1:10 PM To: arslist@ARSLIST.ORG Subject: CMDB upgrade ** I'm upgrading CMDB 2.1p4 to 7.6 on linux OS. It's failing with: Cannot open catalog; Message number = 93 from this part of the install: impact-data-upgr-import-OSD.txt I don't really have any idea where to go from here because I don't understand what is wrong. This is part of the post-install activities, so it clearly could talk to the DB and the install checks the ARS user permissions before it ever starts, so it can't be DB or permissions. Any input would be helpful. The product catalog install also fails on this file: /opt/ar/remedy/AtriumCore/dsl/pct/workflow/en/pct-upgrade.drm but the corresponding log is completely empty, so I don't know what is wrong there either. Thanks, Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: CMDB upgrade to 7.6 failure, please help
Adding ssc 2 2 7200 After the init in the problem file appears to have solved that issue (using the pause setting for the install). I'm past that point in this install attempt. I'll let you know for sure when the install is done. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Tuesday, June 01, 2010 12:25 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB upgrade to 7.6 failure, please help ** Yes, I can login with that userid/password combination and it completes the DB portion, so it's not a DB access thing. It checks the connection to ARS during the upgrade prep and validates it ok. Is there anything else I can check? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, June 01, 2010 11:40 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB upgrade to 7.6 failure, please help ** Error code 93 seems to indicate a connectivity issue - have you verified that your connection/authentication parameters are correct? Rick On Tue, Jun 1, 2010 at 8:26 AM, Ramey, Anne anne.ra...@nc.govmailto:anne.ra...@nc.gov wrote: ** Has no one else seen this error? Feature BMC Atrium CMDB failed com.bmc.smbu.install.common.rule.engine.CommandExecutionException: Exec command (/tmp/Utilities/cmdb/cmdbdriver -s ncc056 -u Demo -p not_displayed -t 5045 -x /opt/ar/remedy/AtriumCore/cmdb/en/workflow/upgrade/250patch000/impact-data-upgr-import-OSD.txt) returned an exit code of 1, which was interpreted as a failure It's failing with: Cannot open catalog; Message number = 93 I think I found the solution to the product catalog issue, but the CMDB one just has me stumped. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Ramey, Anne Sent: Friday, May 28, 2010 1:10 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: CMDB upgrade ** I'm upgrading CMDB 2.1p4 to 7.6 on linux OS. It's failing with: Cannot open catalog; Message number = 93 from this part of the install: impact-data-upgr-import-OSD.txt I don't really have any idea where to go from here because I don't understand what is wrong. This is part of the post-install activities, so it clearly could talk to the DB and the install checks the ARS user permissions before it ever starts, so it can't be DB or permissions. Any input would be helpful. The product catalog install also fails on this file: /opt/ar/remedy/AtriumCore/dsl/pct/workflow/en/pct-upgrade.drm but the corresponding log is completely empty, so I don't know what is wrong there either. Thanks, Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
AREA LDAP Integration - please help me to start it
Hi All, We would like to have our AD integration with our remedy tool. How can I start it. Any guidance would be appreciated. Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AREA LDAP Integration - please help me to start it
Best place to start would be the Integration Guide for AR System. LDAP plug-ins are documented in Chapter 8. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, April 28, 2010 10:04 AM To: arslist@ARSLIST.ORG Subject: AREA LDAP Integration - please help me to start it ** Hi All, We would like to have our AD integration with our remedy tool. How can I start it. Any guidance would be appreciated. Thanks Regards, Ram Rudra _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AREA LDAP Integration - please help me to start it
Start by reading the 'Integrating with Plug-ins and Third-Party Products' document starting on 102. Then read the 'Configuring' starting on 172. These are for 7.1 versions of the docs..reading those should give you most if not all the information you need to configure it..if you have any specific questions, please feel free to come back and ask. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, April 28, 2010 11:04 AM To: arslist@ARSLIST.ORG Subject: AREA LDAP Integration - please help me to start it ** Hi All, We would like to have our AD integration with our remedy tool. How can I start it. Any guidance would be appreciated. Thanks Regards, Ram Rudra _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AREA LDAP Integration - please help me to start it
Thanks and Appreciated the Response, May I know the information about Base DN for Discovery Field from 'ARDBC LDAP Configuration' form. What can I give an input there for my Microsoft AD Server to improve the discovery performance. Thanks Regards, Rambabu Rudra System Administrator From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Wednesday, April 28, 2010 11:14 PM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** Start by reading the 'Integrating with Plug-ins and Third-Party Products' document starting on 102. Then read the 'Configuring' starting on 172. These are for 7.1 versions of the docs..reading those should give you most if not all the information you need to configure it..if you have any specific questions, please feel free to come back and ask. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, April 28, 2010 11:04 AM To: arslist@ARSLIST.ORG Subject: AREA LDAP Integration - please help me to start it ** Hi All, We would like to have our AD integration with our remedy tool. How can I start it. Any guidance would be appreciated. Thanks Regards, Ram Rudra _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AREA LDAP Integration - please help me to start it
This information is going to need to come from your AD guys. It depends entirely upon your domain structure. Yours might be OU=Users,DC= GSSAMERICA,DC=com But in all honesty I don't know where your domain admins keep their user records..don't know if they store them in the Users, or some other folder..don't know what your structure is.so you will need to check with them From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, April 28, 2010 12:08 PM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** Thanks and Appreciated the Response, May I know the information about Base DN for Discovery Field from 'ARDBC LDAP Configuration' form. What can I give an input there for my Microsoft AD Server to improve the discovery performance. Thanks Regards, Rambabu Rudra System Administrator From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Wednesday, April 28, 2010 11:14 PM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** Start by reading the 'Integrating with Plug-ins and Third-Party Products' document starting on 102. Then read the 'Configuring' starting on 172. These are for 7.1 versions of the docs..reading those should give you most if not all the information you need to configure it..if you have any specific questions, please feel free to come back and ask. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, April 28, 2010 11:04 AM To: arslist@ARSLIST.ORG Subject: AREA LDAP Integration - please help me to start it ** Hi All, We would like to have our AD integration with our remedy tool. How can I start it. Any guidance would be appreciated. Thanks Regards, Ram Rudra _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AREA LDAP Integration - please help me to start it
Thanks LJ as of now, My Base User configuration done by your guidance now am doing from there onwards. your help is really appreciated in this regard. Thanks a ton Thanks Regards, Rambabu Rudra System Administrator From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Thursday, April 29, 2010 12:06 AM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** This information is going to need to come from your AD guys. It depends entirely upon your domain structure. Yours might be OU=Users,DC= GSSAMERICA,DC=com But in all honesty I don't know where your domain admins keep their user records..don't know if they store them in the Users, or some other folder..don't know what your structure is.so you will need to check with them From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, April 28, 2010 12:08 PM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** Thanks and Appreciated the Response, May I know the information about Base DN for Discovery Field from 'ARDBC LDAP Configuration' form. What can I give an input there for my Microsoft AD Server to improve the discovery performance. Thanks Regards, Rambabu Rudra System Administrator From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Wednesday, April 28, 2010 11:14 PM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** Start by reading the 'Integrating with Plug-ins and Third-Party Products' document starting on 102. Then read the 'Configuring' starting on 172. These are for 7.1 versions of the docs..reading those should give you most if not all the information you need to configure it..if you have any specific questions, please feel free to come back and ask. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, April 28, 2010 11:04 AM To: arslist@ARSLIST.ORG Subject: AREA LDAP Integration - please help me to start it ** Hi All, We would like to have our AD integration with our remedy tool. How can I start it. Any guidance would be appreciated. Thanks Regards, Ram Rudra _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AREA LDAP Integration - please help me to start it
Thanks for the reply, In a configuration of LDAP with ARSystem To map LDAP groups to AR System groups - May I know what I have to mention in 'LDAP Group name' and 'ARSystem Group' field under 'EA' tab in Server information form. Thanks Regards, Rambabu Rudra System Administrator From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Thursday, April 29, 2010 12:06 AM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** This information is going to need to come from your AD guys. It depends entirely upon your domain structure. Yours might be OU=Users,DC= GSSAMERICA,DC=com But in all honesty I don't know where your domain admins keep their user records..don't know if they store them in the Users, or some other folder..don't know what your structure is.so you will need to check with them From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, April 28, 2010 12:08 PM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** Thanks and Appreciated the Response, May I know the information about Base DN for Discovery Field from 'ARDBC LDAP Configuration' form. What can I give an input there for my Microsoft AD Server to improve the discovery performance. Thanks Regards, Rambabu Rudra System Administrator From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Wednesday, April 28, 2010 11:14 PM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** Start by reading the 'Integrating with Plug-ins and Third-Party Products' document starting on 102. Then read the 'Configuring' starting on 172. These are for 7.1 versions of the docs..reading those should give you most if not all the information you need to configure it..if you have any specific questions, please feel free to come back and ask. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, April 28, 2010 11:04 AM To: arslist@ARSLIST.ORG Subject: AREA LDAP Integration - please help me to start it ** Hi All, We would like to have our AD integration with our remedy tool. How can I start it. Any guidance would be appreciated. Thanks Regards, Ram Rudra _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AREA LDAP Integration - please help me to start it
I've never used the LDAP-ARS mapping feature, sorry..I have no experience that can help you there. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, April 28, 2010 2:12 PM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** Thanks for the reply, In a configuration of LDAP with ARSystem To map LDAP groups to AR System groups - May I know what I have to mention in 'LDAP Group name' and 'ARSystem Group' field under 'EA' tab in Server information form. Thanks Regards, Rambabu Rudra System Administrator From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Thursday, April 29, 2010 12:06 AM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** This information is going to need to come from your AD guys. It depends entirely upon your domain structure. Yours might be OU=Users,DC= GSSAMERICA,DC=com But in all honesty I don't know where your domain admins keep their user records..don't know if they store them in the Users, or some other folder..don't know what your structure is.so you will need to check with them From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, April 28, 2010 12:08 PM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** Thanks and Appreciated the Response, May I know the information about Base DN for Discovery Field from 'ARDBC LDAP Configuration' form. What can I give an input there for my Microsoft AD Server to improve the discovery performance. Thanks Regards, Rambabu Rudra System Administrator From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Wednesday, April 28, 2010 11:14 PM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** Start by reading the 'Integrating with Plug-ins and Third-Party Products' document starting on 102. Then read the 'Configuring' starting on 172. These are for 7.1 versions of the docs..reading those should give you most if not all the information you need to configure it..if you have any specific questions, please feel free to come back and ask. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, April 28, 2010 11:04 AM To: arslist@ARSLIST.ORG Subject: AREA LDAP Integration - please help me to start it ** Hi All, We would like to have our AD integration with our remedy tool. How can I start it. Any guidance would be appreciated. Thanks Regards, Ram Rudra _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AREA LDAP Integration - please help me to start it
Hi, You can use ldap browser ( http://www.ldapbrowser.com www.ldapbrowser.com) to navigate on the ldap tree. This tool will help you configure arealdap plugin. Cheers Konrad TopPositions Really only one secure Plugin SSO for BM Remedy AR System. Http://www.remedy-sso.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Wednesday, April 28, 2010 11:00 PM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** I've never used the LDAP-ARS mapping feature, sorry..I have no experience that can help you there. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, April 28, 2010 2:12 PM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** Thanks for the reply, In a configuration of LDAP with ARSystem To map LDAP groups to AR System groups - May I know what I have to mention in 'LDAP Group name' and 'ARSystem Group' field under 'EA' tab in Server information form. Thanks Regards, Rambabu Rudra System Administrator From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Thursday, April 29, 2010 12:06 AM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** This information is going to need to come from your AD guys. It depends entirely upon your domain structure. Yours might be OU=Users,DC= GSSAMERICA,DC=com But in all honesty I don't know where your domain admins keep their user records..don't know if they store them in the Users, or some other folder..don't know what your structure is.so you will need to check with them From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, April 28, 2010 12:08 PM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** Thanks and Appreciated the Response, May I know the information about Base DN for Discovery Field from 'ARDBC LDAP Configuration' form. What can I give an input there for my Microsoft AD Server to improve the discovery performance. Thanks Regards, Rambabu Rudra System Administrator From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Wednesday, April 28, 2010 11:14 PM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** Start by reading the 'Integrating with Plug-ins and Third-Party Products' document starting on 102. Then read the 'Configuring' starting on 172. These are for 7.1 versions of the docs..reading those should give you most if not all the information you need to configure it..if you have any specific questions, please feel free to come back and ask. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, April 28, 2010 11:04 AM To: arslist@ARSLIST.ORG Subject: AREA LDAP Integration - please help me to start it ** Hi All, We would like to have our AD integration with our remedy tool. How can I start it. Any guidance would be appreciated. Thanks Regards, Ram Rudra _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARReload Issue - Please Help (UNCLASSIFIED)
Thanks to one and all,
Appreciate all your efforts,
For the first time I am using arreload command line utility.
I have used it in my dev server with below syntaxes; please correct me if I
am wrong at anywhere.
I have run the below command on USER Form
C:\Program Files\AR System\serverarreload -a MyAdmin -p password -u
User -f -d
The above command successfully reloaded all the user entries in the cache.
Here are my questions -
1) Can we have any log file during arreload command runs with all the
details?
2) Can we run arreload command for a single user? How?
3) Do I require restarting any of the Remedy services after running arreload
command?
I have run the below command on GROUP Form
C:\Program Files\AR System\serverarreload -a MyAdmin -p password -u
Group -f -d
Giving error as below
Updating 'target' server -- localhost
Verifying Admin access to server
Deleting existing group cache entries on localhost
Reloading groups
Group does not exist on server (ARERR 318)
Group does not exist on server (ARERR 318)
Group does not exist on server (ARERR 318)
Group does not exist on server (ARERR 318)
Group does not exist on server (ARERR 318)
Group does not exist on server (ARERR 318)
Group does not exist on server (ARERR 318)
Group does not exist on server (ARERR 318)
Group does not exist on server (ARERR 318)
Group does not exist on server (ARERR 318)
Group does not exist on server (ARERR 318)
Group does not exist on server (ARERR 318)
Group does not exist on server (ARERR 318)
Group does not exist on server (ARERR 318)
Group does not exist on server (ARERR 318)
Group does not exist on server (ARERR 318)
Any help?
Thanks Regards,
Rambabu Rudra
System Administrator
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of William Abdo
Sent: Friday, April 02, 2010 2:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARReload Issue - Please Help (UNCLASSIFIED)
Hi Rambabu,
I believe you are confusing the command with arcache:
arcache has the L option.
arcache -Ua -e9888597 -n tmpuser -p admin -g 1: -lw 1
Arreload does not have the L option.
arreload -a adminUser [-p adminPassword] {-u|-g} schema [-f] [-s
server_name] [-h Server-Name_value][-d]
Respectfully,
William Abdo
Verio - Boca Raton
Remedy Administration Group
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Luttmann, Michael W CTR USA
Sent: Thursday, April 01, 2010 2:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARReload Issue - Please Help (UNCLASSIFIED)
Classification: UNCLASSIFIED
Caveats: FOUO
I guess I meant uppercase I versus lowercase L... but you got my
meaning anyway.
When Frank advised the command arreload -a Admin -p password -g 1 -l 1
to indicate the license type, I would think the proper parameter
would be L for License.
Mike L.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ram Rudra
Sent: Monday, March 29, 2010 8:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARReload Issue - Please Help (UNCLASSIFIED)
It's a lowercase l.
Thanks Regards,
Rambabu Rudra
System Administrator
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Luttmann, Michael W CTR USA
Sent: Monday, March 29, 2010 8:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARReload Issue - Please Help (UNCLASSIFIED)
Classification: UNCLASSIFIED
Caveats: FOUO
Is that a lowercase L or a lowercase I?
Michael W. Luttmann
Lead Remedy Developer
Fort Carson NEC
If you don't like change, you're going to dislike irrelevance even
more.
Gen Shinseki
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ram Rudra
Sent: Monday, March 29, 2010 4:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARReload Issue - Please Help
**
I am getting the below error after running the given command. Any help
would be appreciated.
C:\Program Files\AR System\serverarreload -a myadmin -p password -g 1
-l 1
Unrecognized command line option (ARERR 601)
-l
C:\Program Files\AR System\serverarreload -a myadmin -p password -g 1
Invalid password or authentication string for an existing user (ARERR
329)
server
Thanks Regards,
Rambabu Rudra
System Administrator
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Frank Caruso
Sent: Sunday, March 28, 2010 10:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARReload Issue - Please Help
** Read the documentation on this command.
When reloading the Admin user you need to tell the group number 1 as
well as the license type. Something like the following:
arreload -a Admin -p password -g 1 -l 1
On Sun, Mar 28, 2010 at 7:17 PM, Ram Rudra
rambabu.ru...@gssamerica.com
