Re: Error Starting Server After 7.5 patch 2 upgrade
Thanks, but it did not seem to offer any useful information for me. Wed Jul 29 2009 18:01:24.7310 Startup TID: 002092 InstallDir = C:\Program Files\AR System\ardev Wed Jul 29 2009 18:01:24.7460 Startup TID: 002092 Set up thread control block with key = 0 Wed Jul 29 2009 18:01:24.7460 Startup TID: 002092 Initialize thread local storage block Wed Jul 29 2009 18:01:24.7460 Startup TID: 002092 Initialize mutiple-byte environment Wed Jul 29 2009 18:01:24.7460 Startup TID: 002092 LocalLanguage = ENU Wed Jul 29 2009 18:01:24.7460 Startup TID: 002092 ViewDir = en Wed Jul 29 2009 18:01:24.7460 Startup TID: 002092 Initialize License Library Wed Jul 29 2009 18:01:24.7770 Startup TID: 002092 LicenseFilename = C:\Program Files\Common Files\AR System\Licenses \ardev\arsystem.lic Wed Jul 29 2009 18:01:24.7770 Startup TID: 002092 Initialize Language setting and locale Wed Jul 29 2009 18:01:24.7770 Startup TID: 002092 Initialize the Decimal Math library Wed Jul 29 2009 18:01:24.7770 Startup TID: 002092 Open shared catalog Wed Jul 29 2009 18:01:24.7770 Startup TID: 002092 Create Mutexes Wed Jul 29 2009 18:01:24.7770 Startup TID: 002092 Load encryption shared library Wed Jul 29 2009 18:01:24.7770 Startup TID: 002092 Load encryption static functions Wed Jul 29 2009 18:01:24.7770 Startup TID: 002092 Initialize default configuration information Wed Jul 29 2009 18:01:24.7770 Startup TID: 002092 Initialize parse environment Wed Jul 29 2009 18:01:24.7770 Startup TID: 002092 Initialize date time information Wed Jul 29 2009 18:01:24.7770 Startup TID: 002092 Initialize notification strings Wed Jul 29 2009 18:01:24.7770 Startup TID: 002092 Initialize RPC queue type strings Wed Jul 29 2009 18:01:24.7770 Startup TID: 002092 Initialize filter strings Wed Jul 29 2009 18:01:24.7770 Startup TID: 002092 Initialize escalation strings Wed Jul 29 2009 18:01:24.7770 Startup TID: 002092 Load system configuration file Wed Jul 29 2009 18:01:24.7770 Startup TID: 002092 arsCodeSet=UTF-8[65] arDbCodeSet=UTF-8[65] Wed Jul 29 2009 18:01:24.7770 Startup TID: 002092 Initialize pending lists Wed Jul 29 2009 18:01:24.7930 Startup TID: 002092 Create cache read write lock Wed Jul 29 2009 18:01:24.7930 Startup TID: 002092 Create full text status read write lock Wed Jul 29 2009 18:01:24.7930 Startup TID: 002092 Initialize fork proxy Wed Jul 29 2009 18:01:24.7930 Startup TID: 002092 Initialize user cache Wed Jul 29 2009 18:01:24.7930 Startup TID: 002092 Open log file Wed Jul 29 2009 18:01:24.7930 Startup TID: 002092 Initialize XML parser Wed Jul 29 2009 18:01:24.8240 Startup TID: 002092 Initialize process communication mechanism Wed Jul 29 2009 18:01:24.8240 Startup TID: 002092 Initialize thread list Wed Jul 29 2009 18:01:24.8240 Startup TID: 002092 Check multiple servers Wed Jul 29 2009 18:01:24.8240 Startup TID: 002092 Initialize dead thread list Wed Jul 29 2009 18:01:24.8240 Startup TID: 002092 Initialize timed calls Wed Jul 29 2009 18:01:24.8240 Startup TID: 002092 CreateRPCQueue(min=1, max=1, rpc=390600) Wed Jul 29 2009 18:01:24.8240 Startup TID: 002092 Await cache ready... Wed Jul 29 2009 18:01:25.2460 Startup TID: 003784 Check licensing Wed Jul 29 2009 18:01:25.4180 Startup TID: 003784 InitializeServerCache: LoadInitialSchemaInfo Begin Wed Jul 29 2009 18:01:25.4180 Startup TID: 003784 InitializeServerCache: PerformPreCachePatchDatabaseUpgrades End On Jul 28, 5:53 pm, Joe DeSouza joe_rem...@yahoo.com wrote: James, Did you attempt to startup the server with the startup logs turned on? You will need to add the -t switch to the startup in the armonitor.conf file and restart the server. Add -t just before the -i switch so it should read like: InstallDir\arserver.exe -t -i etc etc etc... The startup logs that will be then generated in the bin directory of the AR System installation may tell you where the startup crashes.. I am not sure if this is documented on the current releases but this used to be an undocumented feature. Remove the -t flag later when you do not require it.. Having got the startup log you will know at what point the server crashes.. Cheers Joe From: jham36 jha...@gmail.com To: arsl...@arslist.org Sent: Tuesday, July 28, 2009 4:23:53 PM Subject: Re: Error Starting Server After 7.5 patch 2 upgrade We don't use BMC support anymore. We have US based support now from a BMC partner. I am trying to determine if they are better or not. On Jul 28, 4:19 pm, patrick zandi remedy...@gmail.com wrote: 3rd nation support ? On Tue, Jul 28, 2009 at 3:31 PM, jham36 jha...@gmail.com wrote: That did not seem to work. The Windows Application log started showing errors about the SQL database not being available. I do not see these errors when I remove that \ What happens without the \ is that the server cache builds
Re: Error Starting Server After 7.5 patch 2 upgrade
I am having trouble replying to this post. On Jul 28, 5:53 pm, Joe DeSouza joe_rem...@yahoo.com wrote: James, Did you attempt to startup the server with the startup logs turned on? You will need to add the -t switch to the startup in the armonitor.conf file and restart the server. Add -t just before the -i switch so it should read like: InstallDir\arserver.exe -t -i etc etc etc... The startup logs that will be then generated in the bin directory of the AR System installation may tell you where the startup crashes.. I am not sure if this is documented on the current releases but this used to be an undocumented feature. Remove the -t flag later when you do not require it.. Having got the startup log you will know at what point the server crashes.. Cheers Joe From: jham36 jha...@gmail.com To: arsl...@arslist.org Sent: Tuesday, July 28, 2009 4:23:53 PM Subject: Re: Error Starting Server After 7.5 patch 2 upgrade We don't use BMC support anymore. We have US based support now from a BMC partner. I am trying to determine if they are better or not. On Jul 28, 4:19 pm, patrick zandi remedy...@gmail.com wrote: 3rd nation support ? On Tue, Jul 28, 2009 at 3:31 PM, jham36 jha...@gmail.com wrote: That did not seem to work. The Windows Application log started showing errors about the SQL database not being available. I do not see these errors when I remove that \ What happens without the \ is that the server cache builds up to about 477 MB, then crashes. The Windows Application log shows: Faulting application arserver.exe, version 7.5.0.2, faulting module arserver.exe, version 7.5.0.2, fault address 0x0015cdf0. Anyone have any other ideas? This is just a test server, so I can wipe it out if needed. I was hoping to find a solution in case we encountered this in production. James On Jul 28, 2:57 pm, jham36 jha...@gmail.com wrote: I don't have the \ at the end of that entry. I added it in and the server is doing something now. It is taking much longer to start and normally would have crashed by now. I did notice that the server cache does not seem to be building up like it usually does. The arserver.exe process (on Windows) is only using 14 MB of memory. I will wait and see what happens. Thanks, James On Jul 28, 2:36 pm, LJ Longwing lj.longw...@gmail.com wrote: I have come across this before...I forget if it was a lack of \ or a \ where one didn't belong, but my issue resides around (7.1) when running the installer and the path I provide for remedy like I said, either didn't have a \ or had one...I forgetbut my armonitor.cfg is supposed to look like this E:\Remedy\AR System\arserver.exe -i E:\Remedy\AR System -l C:\Program Files\Common Files\AR System\Licenses\server -m But when I have the problem it looks like this E:\Remedy\AR System\arserver.exe -i E:\Remedy\AR System\ -l C:\Program Files\Common Files\AR System\Licenses\server -m All I did was get rid of the \ at the end of the -i parameter and it worked fineI consider this a bug in the installer but have never bothered to report it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Tuesday, July 28, 2009 12:27 PM To: arsl...@arslist.org Subject: Error Starting Server After 7.5 patch 2 upgrade Listers, I upgraded our test environment from ARS 7.5 patch 1 to 7.5 patch 2 last week. The installer failed when trying to restart the arserver towards the end of the install. The only error I can see in the armonitor log file is: Failure occurred during execl() (ARERR 33) The install log does not show any errors until it fails to restart the server. I have verified that the armonitor.cfg file looks correct and even restored a backup copy just to make sure. Support has been unable to make any progress on this issue. Thanks, James ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Error Starting Server After 7.5 patch 2 upgrade
I tried posting the log here, but my post is not posting. Strange. James On Jul 28, 5:53 pm, Joe DeSouza joe_rem...@yahoo.com wrote: James, Did you attempt to startup the server with the startup logs turned on? You will need to add the -t switch to the startup in the armonitor.conf file and restart the server. Add -t just before the -i switch so it should read like: InstallDir\arserver.exe -t -i etc etc etc... The startup logs that will be then generated in the bin directory of the AR System installation may tell you where the startup crashes.. I am not sure if this is documented on the current releases but this used to be an undocumented feature. Remove the -t flag later when you do not require it.. Having got the startup log you will know at what point the server crashes.. Cheers Joe From: jham36 jha...@gmail.com To: arsl...@arslist.org Sent: Tuesday, July 28, 2009 4:23:53 PM Subject: Re: Error Starting Server After 7.5 patch 2 upgrade We don't use BMC support anymore. We have US based support now from a BMC partner. I am trying to determine if they are better or not. On Jul 28, 4:19 pm, patrick zandi remedy...@gmail.com wrote: 3rd nation support ? On Tue, Jul 28, 2009 at 3:31 PM, jham36 jha...@gmail.com wrote: That did not seem to work. The Windows Application log started showing errors about the SQL database not being available. I do not see these errors when I remove that \ What happens without the \ is that the server cache builds up to about 477 MB, then crashes. The Windows Application log shows: Faulting application arserver.exe, version 7.5.0.2, faulting module arserver.exe, version 7.5.0.2, fault address 0x0015cdf0. Anyone have any other ideas? This is just a test server, so I can wipe it out if needed. I was hoping to find a solution in case we encountered this in production. James On Jul 28, 2:57 pm, jham36 jha...@gmail.com wrote: I don't have the \ at the end of that entry. I added it in and the server is doing something now. It is taking much longer to start and normally would have crashed by now. I did notice that the server cache does not seem to be building up like it usually does. The arserver.exe process (on Windows) is only using 14 MB of memory. I will wait and see what happens. Thanks, James On Jul 28, 2:36 pm, LJ Longwing lj.longw...@gmail.com wrote: I have come across this before...I forget if it was a lack of \ or a \ where one didn't belong, but my issue resides around (7.1) when running the installer and the path I provide for remedy like I said, either didn't have a \ or had one...I forgetbut my armonitor.cfg is supposed to look like this E:\Remedy\AR System\arserver.exe -i E:\Remedy\AR System -l C:\Program Files\Common Files\AR System\Licenses\server -m But when I have the problem it looks like this E:\Remedy\AR System\arserver.exe -i E:\Remedy\AR System\ -l C:\Program Files\Common Files\AR System\Licenses\server -m All I did was get rid of the \ at the end of the -i parameter and it worked fineI consider this a bug in the installer but have never bothered to report it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Tuesday, July 28, 2009 12:27 PM To: arsl...@arslist.org Subject: Error Starting Server After 7.5 patch 2 upgrade Listers, I upgraded our test environment from ARS 7.5 patch 1 to 7.5 patch 2 last week. The installer failed when trying to restart the arserver towards the end of the install. The only error I can see in the armonitor log file is: Failure occurred during execl() (ARERR 33) The install log does not show any errors until it fails to restart the server. I have verified that the armonitor.cfg file looks correct and even restored a backup copy just to make sure. Support has been unable to make any progress on this issue. Thanks, James ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Error Starting Server After 7.5 patch 2 upgrade
I created the startup log, but it doesn't seem to point out anything of use (at least not to me). Wed Jul 29 2009 18:01:24.7310 Startup TID: 002092 InstallDir = C:\Program Files\AR System\ardev Wed Jul 29 2009 18:01:24.7460 Startup TID: 002092 Set up thread control block with key = 0 Wed Jul 29 2009 18:01:24.7460 Startup TID: 002092 Initialize thread local storage block Wed Jul 29 2009 18:01:24.7460 Startup TID: 002092 Initialize mutiple-byte environment Wed Jul 29 2009 18:01:24.7460 Startup TID: 002092 LocalLanguage = ENU Wed Jul 29 2009 18:01:24.7460 Startup TID: 002092 ViewDir = en Wed Jul 29 2009 18:01:24.7460 Startup TID: 002092 Initialize License Library Wed Jul 29 2009 18:01:24.7770 Startup TID: 002092 LicenseFilename = C:\Program Files\Common Files\AR System\Licenses \ardev\arsystem.lic Wed Jul 29 2009 18:01:24.7770 Startup TID: 002092 Initialize Language setting and locale Wed Jul 29 2009 18:01:24.7770 Startup TID: 002092 Initialize the Decimal Math library Wed Jul 29 2009 18:01:24.7770 Startup TID: 002092 Open shared catalog Wed Jul 29 2009 18:01:24.7770 Startup TID: 002092 Create Mutexes Wed Jul 29 2009 18:01:24.7770 Startup TID: 002092 Load encryption shared library Wed Jul 29 2009 18:01:24.7770 Startup TID: 002092 Load encryption static functions Wed Jul 29 2009 18:01:24.7770 Startup TID: 002092 Initialize default configuration information Wed Jul 29 2009 18:01:24.7770 Startup TID: 002092 Initialize parse environment Wed Jul 29 2009 18:01:24.7770 Startup TID: 002092 Initialize date time information Wed Jul 29 2009 18:01:24.7770 Startup TID: 002092 Initialize notification strings Wed Jul 29 2009 18:01:24.7770 Startup TID: 002092 Initialize RPC queue type strings Wed Jul 29 2009 18:01:24.7770 Startup TID: 002092 Initialize filter strings Wed Jul 29 2009 18:01:24.7770 Startup TID: 002092 Initialize escalation strings Wed Jul 29 2009 18:01:24.7770 Startup TID: 002092 Load system configuration file Wed Jul 29 2009 18:01:24.7770 Startup TID: 002092 arsCodeSet=UTF-8[65] arDbCodeSet=UTF-8[65] Wed Jul 29 2009 18:01:24.7770 Startup TID: 002092 Initialize pending lists Wed Jul 29 2009 18:01:24.7930 Startup TID: 002092 Create cache read write lock Wed Jul 29 2009 18:01:24.7930 Startup TID: 002092 Create full text status read write lock Wed Jul 29 2009 18:01:24.7930 Startup TID: 002092 Initialize fork proxy Wed Jul 29 2009 18:01:24.7930 Startup TID: 002092 Initialize user cache Wed Jul 29 2009 18:01:24.7930 Startup TID: 002092 Open log file Wed Jul 29 2009 18:01:24.7930 Startup TID: 002092 Initialize XML parser Wed Jul 29 2009 18:01:24.8240 Startup TID: 002092 Initialize process communication mechanism Wed Jul 29 2009 18:01:24.8240 Startup TID: 002092 Initialize thread list Wed Jul 29 2009 18:01:24.8240 Startup TID: 002092 Check multiple servers Wed Jul 29 2009 18:01:24.8240 Startup TID: 002092 Initialize dead thread list Wed Jul 29 2009 18:01:24.8240 Startup TID: 002092 Initialize timed calls Wed Jul 29 2009 18:01:24.8240 Startup TID: 002092 CreateRPCQueue(min=1, max=1, rpc=390600) Wed Jul 29 2009 18:01:24.8240 Startup TID: 002092 Await cache ready... Wed Jul 29 2009 18:01:25.2460 Startup TID: 003784 Check licensing Wed Jul 29 2009 18:01:25.4180 Startup TID: 003784 InitializeServerCache: LoadInitialSchemaInfo Begin Wed Jul 29 2009 18:01:25.4180 Startup TID: 003784 InitializeServerCache: PerformPreCachePatchDatabaseUpgrades End Thanks, James On Jul 28, 5:53 pm, Joe DeSouza joe_rem...@yahoo.com wrote: James, Did you attempt to startup the server with the startup logs turned on? You will need to add the -t switch to the startup in the armonitor.conf file and restart the server. Add -t just before the -i switch so it should read like: InstallDir\arserver.exe -t -i etc etc etc... The startup logs that will be then generated in the bin directory of the AR System installation may tell you where the startup crashes.. I am not sure if this is documented on the current releases but this used to be an undocumented feature. Remove the -t flag later when you do not require it.. Having got the startup log you will know at what point the server crashes.. Cheers Joe From: jham36 jha...@gmail.com To: arsl...@arslist.org Sent: Tuesday, July 28, 2009 4:23:53 PM Subject: Re: Error Starting Server After 7.5 patch 2 upgrade We don't use BMC support anymore. We have US based support now from a BMC partner. I am trying to determine if they are better or not. On Jul 28, 4:19 pm, patrick zandi remedy...@gmail.com wrote: 3rd nation support ? On Tue, Jul 28, 2009 at 3:31 PM, jham36 jha...@gmail.com wrote: That did not seem to work. The Windows Application log started showing errors about the SQL database not being available. I do not see these errors when I remove that \ What happens
Re: Error Starting Server After 7.5 patch 2 upgrade
I have come across this before...I forget if it was a lack of \ or a \ where one didn't belong, but my issue resides around (7.1) when running the installer and the path I provide for remedy like I said, either didn't have a \ or had one...I forgetbut my armonitor.cfg is supposed to look like this E:\Remedy\AR System\arserver.exe -i E:\Remedy\AR System -l C:\Program Files\Common Files\AR System\Licenses\server -m But when I have the problem it looks like this E:\Remedy\AR System\arserver.exe -i E:\Remedy\AR System\ -l C:\Program Files\Common Files\AR System\Licenses\server -m All I did was get rid of the \ at the end of the -i parameter and it worked fineI consider this a bug in the installer but have never bothered to report it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Tuesday, July 28, 2009 12:27 PM To: arslist@ARSLIST.ORG Subject: Error Starting Server After 7.5 patch 2 upgrade Listers, I upgraded our test environment from ARS 7.5 patch 1 to 7.5 patch 2 last week. The installer failed when trying to restart the arserver towards the end of the install. The only error I can see in the armonitor log file is: Failure occurred during execl() (ARERR 33) The install log does not show any errors until it fails to restart the server. I have verified that the armonitor.cfg file looks correct and even restored a backup copy just to make sure. Support has been unable to make any progress on this issue. Thanks, James ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Error Starting Server After 7.5 patch 2 upgrade
I don't have the \ at the end of that entry. I added it in and the server is doing something now. It is taking much longer to start and normally would have crashed by now. I did notice that the server cache does not seem to be building up like it usually does. The arserver.exe process (on Windows) is only using 14 MB of memory. I will wait and see what happens. Thanks, James On Jul 28, 2:36 pm, LJ Longwing lj.longw...@gmail.com wrote: I have come across this before...I forget if it was a lack of \ or a \ where one didn't belong, but my issue resides around (7.1) when running the installer and the path I provide for remedy like I said, either didn't have a \ or had one...I forgetbut my armonitor.cfg is supposed to look like this E:\Remedy\AR System\arserver.exe -i E:\Remedy\AR System -l C:\Program Files\Common Files\AR System\Licenses\server -m But when I have the problem it looks like this E:\Remedy\AR System\arserver.exe -i E:\Remedy\AR System\ -l C:\Program Files\Common Files\AR System\Licenses\server -m All I did was get rid of the \ at the end of the -i parameter and it worked fineI consider this a bug in the installer but have never bothered to report it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Tuesday, July 28, 2009 12:27 PM To: arsl...@arslist.org Subject: Error Starting Server After 7.5 patch 2 upgrade Listers, I upgraded our test environment from ARS 7.5 patch 1 to 7.5 patch 2 last week. The installer failed when trying to restart the arserver towards the end of the install. The only error I can see in the armonitor log file is: Failure occurred during execl() (ARERR 33) The install log does not show any errors until it fails to restart the server. I have verified that the armonitor.cfg file looks correct and even restored a backup copy just to make sure. Support has been unable to make any progress on this issue. Thanks, James ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Error Starting Server After 7.5 patch 2 upgrade
That did not seem to work. The Windows Application log started showing errors about the SQL database not being available. I do not see these errors when I remove that \ What happens without the \ is that the server cache builds up to about 477 MB, then crashes. The Windows Application log shows: Faulting application arserver.exe, version 7.5.0.2, faulting module arserver.exe, version 7.5.0.2, fault address 0x0015cdf0. Anyone have any other ideas? This is just a test server, so I can wipe it out if needed. I was hoping to find a solution in case we encountered this in production. James On Jul 28, 2:57 pm, jham36 jha...@gmail.com wrote: I don't have the \ at the end of that entry. I added it in and the server is doing something now. It is taking much longer to start and normally would have crashed by now. I did notice that the server cache does not seem to be building up like it usually does. The arserver.exe process (on Windows) is only using 14 MB of memory. I will wait and see what happens. Thanks, James On Jul 28, 2:36 pm, LJ Longwing lj.longw...@gmail.com wrote: I have come across this before...I forget if it was a lack of \ or a \ where one didn't belong, but my issue resides around (7.1) when running the installer and the path I provide for remedy like I said, either didn't have a \ or had one...I forgetbut my armonitor.cfg is supposed to look like this E:\Remedy\AR System\arserver.exe -i E:\Remedy\AR System -l C:\Program Files\Common Files\AR System\Licenses\server -m But when I have the problem it looks like this E:\Remedy\AR System\arserver.exe -i E:\Remedy\AR System\ -l C:\Program Files\Common Files\AR System\Licenses\server -m All I did was get rid of the \ at the end of the -i parameter and it worked fineI consider this a bug in the installer but have never bothered to report it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Tuesday, July 28, 2009 12:27 PM To: arsl...@arslist.org Subject: Error Starting Server After 7.5 patch 2 upgrade Listers, I upgraded our test environment from ARS 7.5 patch 1 to 7.5 patch 2 last week. The installer failed when trying to restart the arserver towards the end of the install. The only error I can see in the armonitor log file is: Failure occurred during execl() (ARERR 33) The install log does not show any errors until it fails to restart the server. I have verified that the armonitor.cfg file looks correct and even restored a backup copy just to make sure. Support has been unable to make any progress on this issue. Thanks, James ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Error Starting Server After 7.5 patch 2 upgrade
3rd nation support ? On Tue, Jul 28, 2009 at 3:31 PM, jham36 jha...@gmail.com wrote: That did not seem to work. The Windows Application log started showing errors about the SQL database not being available. I do not see these errors when I remove that \ What happens without the \ is that the server cache builds up to about 477 MB, then crashes. The Windows Application log shows: Faulting application arserver.exe, version 7.5.0.2, faulting module arserver.exe, version 7.5.0.2, fault address 0x0015cdf0. Anyone have any other ideas? This is just a test server, so I can wipe it out if needed. I was hoping to find a solution in case we encountered this in production. James On Jul 28, 2:57 pm, jham36 jha...@gmail.com wrote: I don't have the \ at the end of that entry. I added it in and the server is doing something now. It is taking much longer to start and normally would have crashed by now. I did notice that the server cache does not seem to be building up like it usually does. The arserver.exe process (on Windows) is only using 14 MB of memory. I will wait and see what happens. Thanks, James On Jul 28, 2:36 pm, LJ Longwing lj.longw...@gmail.com wrote: I have come across this before...I forget if it was a lack of \ or a \ where one didn't belong, but my issue resides around (7.1) when running the installer and the path I provide for remedy like I said, either didn't have a \ or had one...I forgetbut my armonitor.cfg is supposed to look like this E:\Remedy\AR System\arserver.exe -i E:\Remedy\AR System -l C:\Program Files\Common Files\AR System\Licenses\server -m But when I have the problem it looks like this E:\Remedy\AR System\arserver.exe -i E:\Remedy\AR System\ -l C:\Program Files\Common Files\AR System\Licenses\server -m All I did was get rid of the \ at the end of the -i parameter and it worked fineI consider this a bug in the installer but have never bothered to report it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Tuesday, July 28, 2009 12:27 PM To: arsl...@arslist.org Subject: Error Starting Server After 7.5 patch 2 upgrade Listers, I upgraded our test environment from ARS 7.5 patch 1 to 7.5 patch 2 last week. The installer failed when trying to restart the arserver towards the end of the install. The only error I can see in the armonitor log file is: Failure occurred during execl() (ARERR 33) The install log does not show any errors until it fails to restart the server. I have verified that the armonitor.cfg file looks correct and even restored a backup copy just to make sure. Support has been unable to make any progress on this issue. Thanks, James ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net sponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Error Starting Server After 7.5 patch 2 upgrade
We don't use BMC support anymore. We have US based support now from a BMC partner. I am trying to determine if they are better or not. On Jul 28, 4:19 pm, patrick zandi remedy...@gmail.com wrote: 3rd nation support ? On Tue, Jul 28, 2009 at 3:31 PM, jham36 jha...@gmail.com wrote: That did not seem to work. The Windows Application log started showing errors about the SQL database not being available. I do not see these errors when I remove that \ What happens without the \ is that the server cache builds up to about 477 MB, then crashes. The Windows Application log shows: Faulting application arserver.exe, version 7.5.0.2, faulting module arserver.exe, version 7.5.0.2, fault address 0x0015cdf0. Anyone have any other ideas? This is just a test server, so I can wipe it out if needed. I was hoping to find a solution in case we encountered this in production. James On Jul 28, 2:57 pm, jham36 jha...@gmail.com wrote: I don't have the \ at the end of that entry. I added it in and the server is doing something now. It is taking much longer to start and normally would have crashed by now. I did notice that the server cache does not seem to be building up like it usually does. The arserver.exe process (on Windows) is only using 14 MB of memory. I will wait and see what happens. Thanks, James On Jul 28, 2:36 pm, LJ Longwing lj.longw...@gmail.com wrote: I have come across this before...I forget if it was a lack of \ or a \ where one didn't belong, but my issue resides around (7.1) when running the installer and the path I provide for remedy like I said, either didn't have a \ or had one...I forgetbut my armonitor.cfg is supposed to look like this E:\Remedy\AR System\arserver.exe -i E:\Remedy\AR System -l C:\Program Files\Common Files\AR System\Licenses\server -m But when I have the problem it looks like this E:\Remedy\AR System\arserver.exe -i E:\Remedy\AR System\ -l C:\Program Files\Common Files\AR System\Licenses\server -m All I did was get rid of the \ at the end of the -i parameter and it worked fineI consider this a bug in the installer but have never bothered to report it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Tuesday, July 28, 2009 12:27 PM To: arsl...@arslist.org Subject: Error Starting Server After 7.5 patch 2 upgrade Listers, I upgraded our test environment from ARS 7.5 patch 1 to 7.5 patch 2 last week. The installer failed when trying to restart the arserver towards the end of the install. The only error I can see in the armonitor log file is: Failure occurred during execl() (ARERR 33) The install log does not show any errors until it fails to restart the server. I have verified that the armonitor.cfg file looks correct and even restored a backup copy just to make sure. Support has been unable to make any progress on this issue. Thanks, James ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net sponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Error Starting Server After 7.5 patch 2 upgrade
At this point I would say take the error and such to BMC...I don't think anyone on the list will be able to help with it... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Tuesday, July 28, 2009 1:32 PM To: arslist@ARSLIST.ORG Subject: Re: Error Starting Server After 7.5 patch 2 upgrade That did not seem to work. The Windows Application log started showing errors about the SQL database not being available. I do not see these errors when I remove that \ What happens without the \ is that the server cache builds up to about 477 MB, then crashes. The Windows Application log shows: Faulting application arserver.exe, version 7.5.0.2, faulting module arserver.exe, version 7.5.0.2, fault address 0x0015cdf0. Anyone have any other ideas? This is just a test server, so I can wipe it out if needed. I was hoping to find a solution in case we encountered this in production. James On Jul 28, 2:57 pm, jham36 jha...@gmail.com wrote: I don't have the \ at the end of that entry. I added it in and the server is doing something now. It is taking much longer to start and normally would have crashed by now. I did notice that the server cache does not seem to be building up like it usually does. The arserver.exe process (on Windows) is only using 14 MB of memory. I will wait and see what happens. Thanks, James On Jul 28, 2:36 pm, LJ Longwing lj.longw...@gmail.com wrote: I have come across this before...I forget if it was a lack of \ or a \ where one didn't belong, but my issue resides around (7.1) when running the installer and the path I provide for remedy like I said, either didn't have a \ or had one...I forgetbut my armonitor.cfg is supposed to look like this E:\Remedy\AR System\arserver.exe -i E:\Remedy\AR System -l C:\Program Files\Common Files\AR System\Licenses\server -m But when I have the problem it looks like this E:\Remedy\AR System\arserver.exe -i E:\Remedy\AR System\ -l C:\Program Files\Common Files\AR System\Licenses\server -m All I did was get rid of the \ at the end of the -i parameter and it worked fineI consider this a bug in the installer but have never bothered to report it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Tuesday, July 28, 2009 12:27 PM To: arsl...@arslist.org Subject: Error Starting Server After 7.5 patch 2 upgrade Listers, I upgraded our test environment from ARS 7.5 patch 1 to 7.5 patch 2 last week. The installer failed when trying to restart the arserver towards the end of the install. The only error I can see in the armonitor log file is: Failure occurred during execl() (ARERR 33) The install log does not show any errors until it fails to restart the server. I have verified that the armonitor.cfg file looks correct and even restored a backup copy just to make sure. Support has been unable to make any progress on this issue. Thanks, James ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Error Starting Server After 7.5 patch 2 upgrade
Thanks for trying. On Jul 28, 4:47 pm, LJ Longwing lj.longw...@gmail.com wrote: At this point I would say take the error and such to BMC...I don't think anyone on the list will be able to help with it... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Tuesday, July 28, 2009 1:32 PM To: arsl...@arslist.org Subject: Re: Error Starting Server After 7.5 patch 2 upgrade That did not seem to work. The Windows Application log started showing errors about the SQL database not being available. I do not see these errors when I remove that \ What happens without the \ is that the server cache builds up to about 477 MB, then crashes. The Windows Application log shows: Faulting application arserver.exe, version 7.5.0.2, faulting module arserver.exe, version 7.5.0.2, fault address 0x0015cdf0. Anyone have any other ideas? This is just a test server, so I can wipe it out if needed. I was hoping to find a solution in case we encountered this in production. James On Jul 28, 2:57 pm, jham36 jha...@gmail.com wrote: I don't have the \ at the end of that entry. I added it in and the server is doing something now. It is taking much longer to start and normally would have crashed by now. I did notice that the server cache does not seem to be building up like it usually does. The arserver.exe process (on Windows) is only using 14 MB of memory. I will wait and see what happens. Thanks, James On Jul 28, 2:36 pm, LJ Longwing lj.longw...@gmail.com wrote: I have come across this before...I forget if it was a lack of \ or a \ where one didn't belong, but my issue resides around (7.1) when running the installer and the path I provide for remedy like I said, either didn't have a \ or had one...I forgetbut my armonitor.cfg is supposed to look like this E:\Remedy\AR System\arserver.exe -i E:\Remedy\AR System -l C:\Program Files\Common Files\AR System\Licenses\server -m But when I have the problem it looks like this E:\Remedy\AR System\arserver.exe -i E:\Remedy\AR System\ -l C:\Program Files\Common Files\AR System\Licenses\server -m All I did was get rid of the \ at the end of the -i parameter and it worked fineI consider this a bug in the installer but have never bothered to report it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Tuesday, July 28, 2009 12:27 PM To: arsl...@arslist.org Subject: Error Starting Server After 7.5 patch 2 upgrade Listers, I upgraded our test environment from ARS 7.5 patch 1 to 7.5 patch 2 last week. The installer failed when trying to restart the arserver towards the end of the install. The only error I can see in the armonitor log file is: Failure occurred during execl() (ARERR 33) The install log does not show any errors until it fails to restart the server. I have verified that the armonitor.cfg file looks correct and even restored a backup copy just to make sure. Support has been unable to make any progress on this issue. Thanks, James ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
