Re: ITSM on Mobile
James: Most hand-helds have RDP client apps available that can be used to remote control a PC that accesses ITSM. These apps have varying degrees of friendliness and are generally not recommended, but you might want to check it out. HTH, --Phil From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Roger Justice [rjust2...@aol.com] Sent: Wednesday, January 08, 2014 14:55 To: arslist@ARSLIST.ORG Subject: Re: ITSM on Mobile ** MyIT can do the create, there is also a Rules Based Engine included with 8.1 to parse incoming emails to create a new Incident and add work info entries to an existinf Incident. -Original Message- From: James Smith bmcremedyarslis...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Jan 8, 2014 2:53 pm Subject: Re: ITSM on Mobile Yaa I know that but how about creating/updating requests ? They are on 7.6.03 and planning to upgrade to 8.1 soon. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM on Mobile
If money is no object, try Mobilereach. On Jan 8, 2014 1:47 PM, James Smith bmcremedyarslis...@gmail.com wrote: Hello Everyone! New Year Greeting! My client want to access ITSM application from mobiles for critical activities like requests approval, status updates etc. How could this be possible ? I tried accessing mid tier URL from mobile browser but its not compatible enough and throws numerous strange error. Do I need to build a separate API code for this or is there any easy method available ? We thought of using BMC Mobility but client does want to spent so much money to implement it. Please share your thoughts! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM on Mobile
Happy new year to you James! Rapid Technologies has a new mobile web solution designed for end users - rMobility. See http://www.raptek.com/rmobility/ It is focused on being a lightweight way to view, update or create requests. Emphasis on simplicity for end users, so it's not aimed at being a full function mobile solution for IT support technicians. Right now approvals are not included although that is a feature we are considering. I think you will find the pricing is more favorable than other more full-featured solutions. If you're interested contact Raptek sales at i...@raptek.com or http://www.raptek.com/about/#footer Thanks, Davin Davin Lindner-Green Software Engineer, Rapid Technologies Inc. * BMC Level 1 Support Partner * BMC Software Solutions Partner * BMC Education Partner * Remedy On Demand - Hosted ITSM Solutions On Jan 8, 2014, at 12:47 PM, James Smith bmcremedyarslis...@gmail.com wrote: Hello Everyone! New Year Greeting! My client want to access ITSM application from mobiles for critical activities like requests approval, status updates etc. How could this be possible ? I tried accessing mid tier URL from mobile browser but its not compatible enough and throws numerous strange error. Do I need to build a separate API code for this or is there any easy method available ? We thought of using BMC Mobility but client does want to spent so much money to implement it. Please share your thoughts! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years signature.asc Description: Message signed with OpenPGP using GPGMail
Re: ITSM on Mobile
Do you have a demo video or free trial or any other information to share with my client ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM on Mobile
We have a 30-minute webinar coming up on the 28th (http://www.raptek.com/webinars/) and offer a free pilot program (allowing your customer to try the software with their system free for a limited time). There are a few static screenshots on the web site but no video at this time. Contact i...@raptek.com for details on the pilot or webinar. Thanks, Davin Davin Lindner-Green Software Engineer, Rapid Technologies Inc. www.raptek.com * BMC Level 1 Support Partner * BMC Software Solutions Partner * BMC Education Partner * Remedy On Demand - Hosted ITSM Solutions On Jan 9, 2014, at 12:23 PM, James Smith bmcremedyarslis...@gmail.com wrote: Do you have a demo video or free trial or any other information to share with my client ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years signature.asc Description: Message signed with OpenPGP using GPGMail
Re: ITSM on Mobile
What version are they on. ITSM 8.1 has extended to approval to emails that may be able to use mobile devices for doing the approval. -Original Message- From: James Smith bmcremedyarslis...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Jan 8, 2014 2:47 pm Subject: ITSM on Mobile Hello Everyone! New Year Greeting! My client want to access ITSM application from mobiles for critical activities ike requests approval, status updates etc. How could this be possible ? I tried accessing mid tier URL from mobile browser ut its not compatible enough and throws numerous strange error. Do I need to uild a separate API code for this or is there any easy method available ? We thought of using BMC Mobility but client does want to spent so much money to mplement it. Please share your thoughts! ___ NSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM on Mobile
Yaa I know that but how about creating/updating requests ? They are on 7.6.03 and planning to upgrade to 8.1 soon. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM on Mobile
MyIT can do the create, there is also a Rules Based Engine included with 8.1 to parse incoming emails to create a new Incident and add work info entries to an existinf Incident. -Original Message- From: James Smith bmcremedyarslis...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Jan 8, 2014 2:53 pm Subject: Re: ITSM on Mobile Yaa I know that but how about creating/updating requests ? They are on 7.6.03 and planning to upgrade to 8.1 soon. ___ NSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
