Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit Windows 2003 OS with a 64-bit JVM?
Thank you so much for your help! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Thursday, June 12, 2008 6:19 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit Windows 2003 OS with a 64-bit JVM? My guess would be yes since the BEST solution is to put a mid-tier on the Crystal server to handle reports, complete with crystal viewer, and have your primary mid-tier configured to point at BOXI/Crystal Report Server 11 on a different machine with Midtier - that offloads reporting, and removes the need for the .rpt files to get shared between the mid-tier server and the crystal server. The only machine I have IE 6 on is my old 2000 server desktop that was my complete console into ARS 5.1.2, so there is no way to compare speed. It is still set up with the 5.1.2 User and Admin Tools. It is something like a P III 800, so it doesn't do anything quickly. I don't have access to an current hardware XP machine with IE 6. I just tested it (remoted in same subnet - I'm over in the server building), and it is still faster (IE 6 on 2000 server) than the User Tool on XP, and in fact it was faster than IE 7 on XP (remoted in from mac over wireless) although the XP box has Outlook 2007, PowerPoint 2007, Outlook Express and another IE 7 session already open (not bad for 1 gb) with both hitting mid-tier simultaneously. Maybe IE 6 is faster... you'll need to do some testing on equivalent platforms. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent: Thursday, June 12, 2008 3:51 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit Windows 2003 OS with a 64-bit JVM? Chris, I figured that much because there is no way the Mid-Tier would outpace the User Client if all were together on one server. Now that this information on what your environment is out there can you tell me 2 more things before I retire tonight: If we are running 2 load balance Web Servers each with: Quad Core Xeon 3.0 with 16GB or RAM as the Mid-Tier Servers, and we are running a third Web server with matching hardware specs with Crystal Enterprise XI 64-bit (SAP said BOXI Ent will run totally 64-bit) then: 1. Will I need to install 32-bit JVM to run the mid-tier Crystal Viewer and a 64-bit JVM to Run Crystal Enterprise XI? 2. Will my Mid-Tier if accessed through IE 6 scream passed the user tool in terms of performance like you said earlier by 10-15%? Thank you everyone for your help...seriously! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Thursday, June 12, 2008 4:32 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit Windows 2003 OS with a 64-bit JVM? No - and think I barfed up the specs on the AR server two messages ago - that's the SQL Server. Three separate machines for most functions. Mid-Tier, Flashboards, and Kinetic Webs:Win2K3 Enterprise R2 x64 on a DL380G5 2 x Quad Core 1.87 ghz Xeon and 12 gb Ram AR Server, AREmail etc.; all apps except RKM: Win2K3 Enterprise x64 on a DL380G5 2 x Quad Core 2.33 ghz Xeon and 12 gb Ram SQL Server 2005 x64: Win2K3 Enterprise x64 on a DL385 2 x Dual Core 2.6 ghz Opteron and 10 gb RAM A couple of 32-bit Win2K3 Enterprise servers on older DL380s host AIE 7.1 and RKM 7.2 on one, and another mid-tier with Crystal Report Server XI just for reporting on another. They do not play well with others, or in the case of CRXI won't run on x64. Every web server except CRXI is Tomcat internal catalina (5.5.20 or 5.5.26); CRXI is on IIS and .NET to stay out of the java world. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, June 12, 2008 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit Windows 2003 OS with a 64-bit JVM? ** Chris, are your app server and web server on the same server? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI® Level 3 Rated Company ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit Windows 2003 OS with a 64-bit JVM?
I cannot address load balancing or the 64-bit JVM, but I have had very good performance and stability (knock on wood) with mid-tier 7.1.00.002 on Win2K3 Enterprise R2 x64 using the 32-bit Tomcat 5.5.26 (app server AND web server) on top of the 32-bit JDK 1.5.0_14. I give the JVM 1536 mb min and max and a thread stack size of 3000, and I see it using about 900 mb max. In our environment I have never seen it go over a gig, even when pre-fetching the ITSM 7 applications, but it sounds like you will have more load in terms of concurrent users. Our mid-tier is just serving 280 support staff users (55 licenses) using the Service Desk in ITSM 7; the customers hit a Kinetic Request web on the same server which runs on its own instance of Tomcat 5.5.20 (32-bit). Hardware is an HP DL380 G5 with two quad-core Xeons and 12 gb RAM, and it's just loafing. BTW, the AR Server is also on Win2K3 Enterprise x64 (not R2, DL385, two dual-core Opterons) using the 32-bit JVM, with memory usage usually 700 mb but it peaks to over 1,290 mb during a prefetch. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent: Thursday, June 12, 2008 12:23 PM To: arslist@ARSLIST.ORG Subject: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit Windows 2003 OS with a 64-bit JVM? ** All, I just got off the phone with BMC Technical Support and they told me that they do not support nor recommend running Mid-Tier v7.1.0 on top of a 64-bit Java Virtual Machine. The reason why they do not support this is because their engineer's have not completed their testing Mid-Tier 7.1.0 with a 64-bit JVM. They did say that some of their customers are running this configuration anyway and some are not running into any issues but of course could not give me any people to talk too nor any details. This is not good because the first time around I talked to Remedy Support and they assured me that they supported 64-bit OS's and that the server configuration below would handle what we want to accomplish so, confidently I ordered the servers. Now, to my surprise, I caught a sub-clause in their compatibility matrix that said they do not support the 64-bit JVM. This is bad news. I would like to know if there is anyone out there that has this setup (below) or something like it, and I would like to know, if any, what bugs have you experienced with running Mid-Tier over a 64-bit JVM? We plan to run 2 load balanced Mid-Tier servers each with Quad Xeon Intel based processors with 16GB of RAM using Windows 2003 64-bit as the OS and Tomcat as the JVM. We can only use Windows server so UNIX and Solaris are out of the question. We plan to deploy the Mid-Tier to out customer base as part of a front-end customer support website where customers can submit and update their own tickets. We plan to scale the aforementioned server configuration out to about 20,000 customers. Will the 2 Web Servers support that type of environment? Also, with that many customers to be supported could those 2 servers also handle another 100 licensed Support Staff? Are their any other options? Thanks. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit Windows 2003 OS with a 64-bit JVM?
Thanks Strauss, What would you rate your Mid-Tier's performance against the User Client when using, lets say Incident Management as a Support Staff user? 1:2? 1:4? Also, the support tech I spoke with has no idea when BMC plan's to support the 64-bit java virtual machines even with version 7.5. This makes no sense to me because you think that fully supporting a 64-bit environment would be a priority for an enterprise application right? Thanks. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Thursday, June 12, 2008 2:04 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit Windows 2003 OS with a 64-bit JVM? ** I cannot address load balancing or the 64-bit JVM, but I have had very good performance and stability (knock on wood) with mid-tier 7.1.00.002 on Win2K3 Enterprise R2 x64 using the 32-bit Tomcat 5.5.26 (app server AND web server) on top of the 32-bit JDK 1.5.0_14. I give the JVM 1536 mb min and max and a thread stack size of 3000, and I see it using about 900 mb max. In our environment I have never seen it go over a gig, even when pre-fetching the ITSM 7 applications, but it sounds like you will have more load in terms of concurrent users. Our mid-tier is just serving 280 support staff users (55 licenses) using the Service Desk in ITSM 7; the customers hit a Kinetic Request web on the same server which runs on its own instance of Tomcat 5.5.20 (32-bit). Hardware is an HP DL380 G5 with two quad-core Xeons and 12 gb RAM, and it's just loafing. BTW, the AR Server is also on Win2K3 Enterprise x64 (not R2, DL385, two dual-core Opterons) using the 32-bit JVM, with memory usage usually 700 mb but it peaks to over 1,290 mb during a prefetch. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent: Thursday, June 12, 2008 12:23 PM To: arslist@ARSLIST.ORG Subject: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit Windows 2003 OS with a 64-bit JVM? ** All, I just got off the phone with BMC Technical Support and they told me that they do not support nor recommend running Mid-Tier v7.1.0 on top of a 64-bit Java Virtual Machine. The reason why they do not support this is because their engineer's have not completed their testing Mid-Tier 7.1.0 with a 64-bit JVM. They did say that some of their customers are running this configuration anyway and some are not running into any issues but of course could not give me any people to talk too nor any details. This is not good because the first time around I talked to Remedy Support and they assured me that they supported 64-bit OS's and that the server configuration below would handle what we want to accomplish so, confidently I ordered the servers. Now, to my surprise, I caught a sub-clause in their compatibility matrix that said they do not support the 64-bit JVM. This is bad news. I would like to know if there is anyone out there that has this setup (below) or something like it, and I would like to know, if any, what bugs have you experienced with running Mid-Tier over a 64-bit JVM? We plan to run 2 load balanced Mid-Tier servers each with Quad Xeon Intel based processors with 16GB of RAM using Windows 2003 64-bit as the OS and Tomcat as the JVM. We can only use Windows server so UNIX and Solaris are out of the question. We plan to deploy the Mid-Tier to out customer base as part of a front-end customer support website where customers can submit and update their own tickets. We plan to scale the aforementioned server configuration out to about 20,000 customers. Will the 2 Web Servers support that type of environment? Also, with that many customers to be supported could those 2 servers also handle another 100 licensed Support Staff? Are their any other options? Thanks. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit Windows 2003 OS with a 64-bit JVM?
I tried to install on 64 bit and it would not install, so I used the 32 bit java. Good luck Howard On 6/12/08, Bilinski, John [EMAIL PROTECTED] wrote: ** All, I just got off the phone with BMC Technical Support and they told me that they do not support nor recommend running Mid-Tier v7.1.0 on top of a 64-bit Java Virtual Machine. The reason why they do not support this is because their engineer's have not completed their testing Mid-Tier 7.1.0 with a 64-bit JVM. They did say that some of their customers are running this configuration anyway and some are not running into any issues but of course could not give me any people to talk too nor any details. This is not good because the first time around I talked to Remedy Support and they assured me that they supported 64-bit OS's and that the server configuration below would handle what we want to accomplish so, confidently I ordered the servers. Now, to my surprise, I caught a sub-clause in their compatibility matrix that said they do not support the 64-bit JVM. This is bad news. I would like to know if there is anyone out there that has this setup (below) or something like it, and I would like to know, if any, what bugs have you experienced with running Mid-Tier over a 64-bit JVM? We plan to run 2 load balanced Mid-Tier servers each with Quad Xeon Intel based processors with 16GB of RAM using Windows 2003 64-bit as the OS and Tomcat as the JVM. We can only use Windows server so UNIX and Solaris are out of the question. We plan to deploy the Mid-Tier to out customer base as part of a front-end customer support website where customers can submit and update their own tickets. We plan to scale the aforementioned server configuration out to about 20,000 customers. Will the 2 Web Servers support that type of environment? Also, with that many customers to be supported could those 2 servers also handle another 100 licensed Support Staff? Are their any other options? Thanks. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit Windows 2003 OS with a 64-bit JVM?
We rate the mid-tier 7.1.00.002 performance (as we have it configured and the application forms pre-fetched) as follows: On XP... IE 7 is 10-20% faster than the User Tool (7.1.00.002 or 003) Firefox is 10-20% slower than the User Tool Safari is _significantly_ faster than everything else On Vista... IE 7 is 5-10% faster than the User Tool (7.1.00.002) Firefox is 10-20% slower than the User Tool Safari not tested yet These comparisons hold up on XP and Vista running in Parallels on Mac OS X On the x64 JVM, I would _hope_ that they get some support for it soon, since it will allow us to handle larger memory loads. I've never gotten the 32-bit JVM to behave properly when set to higher than 1536 Mb. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent: Thursday, June 12, 2008 1:11 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit Windows 2003 OS with a 64-bit JVM? ** Thanks Strauss, What would you rate your Mid-Tier's performance against the User Client when using, lets say Incident Management as a Support Staff user? 1:2? 1:4? Also, the support tech I spoke with has no idea when BMC plan's to support the 64-bit java virtual machines even with version 7.5. This makes no sense to me because you think that fully supporting a 64-bit environment would be a priority for an enterprise application right? Thanks. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Thursday, June 12, 2008 2:04 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit Windows 2003 OS with a 64-bit JVM? ** I cannot address load balancing or the 64-bit JVM, but I have had very good performance and stability (knock on wood) with mid-tier 7.1.00.002 on Win2K3 Enterprise R2 x64 using the 32-bit Tomcat 5.5.26 (app server AND web server) on top of the 32-bit JDK 1.5.0_14. I give the JVM 1536 mb min and max and a thread stack size of 3000, and I see it using about 900 mb max. In our environment I have never seen it go over a gig, even when pre-fetching the ITSM 7 applications, but it sounds like you will have more load in terms of concurrent users. Our mid-tier is just serving 280 support staff users (55 licenses) using the Service Desk in ITSM 7; the customers hit a Kinetic Request web on the same server which runs on its own instance of Tomcat 5.5.20 (32-bit). Hardware is an HP DL380 G5 with two quad-core Xeons and 12 gb RAM, and it's just loafing. BTW, the AR Server is also on Win2K3 Enterprise x64 (not R2, DL385, two dual-core Opterons) using the 32-bit JVM, with memory usage usually 700 mb but it peaks to over 1,290 mb during a prefetch. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent: Thursday, June 12, 2008 12:23 PM To: arslist@ARSLIST.ORG Subject: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit Windows 2003 OS with a 64-bit JVM? ** All, I just got off the phone with BMC Technical Support and they told me that they do not support nor recommend running Mid-Tier v7.1.0 on top of a 64-bit Java Virtual Machine. The reason why they do not support this is because their engineer's have not completed their testing Mid-Tier 7.1.0 with a 64-bit JVM. They did say that some of their customers are running this configuration anyway and some are not running into any issues but of course could not give me any people to talk too nor any details. This is not good because the first time around I talked to Remedy Support and they assured me that they supported 64-bit OS's and that the server configuration below would handle what we want to accomplish so, confidently I ordered the servers. Now, to my surprise, I caught a sub-clause in their compatibility matrix that said they do not support the 64-bit JVM. This is bad news. I would like to know if there is anyone out there that has this setup (below) or something like it, and I would like to know, if any, what bugs have you experienced with running Mid-Tier over a 64-bit JVM? We plan to run 2 load balanced Mid-Tier servers each with Quad Xeon Intel based processors with 16GB of RAM using Windows 2003 64-bit as the OS and Tomcat as the JVM. We can only use Windows server so UNIX and Solaris are out of the question. We plan to deploy the Mid-Tier to out customer base as part of a front-end customer support website where customers can submit and update their own tickets. We plan to scale the aforementioned server configuration out to about 20,000 customers.
Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit Windows 2003 OS with a 64-bit JVM?
Wait, so you are saying that the mid-tier performs better than the user tool by 10-15%? That is amazing! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Thursday, June 12, 2008 2:50 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit Windows 2003 OS with a 64-bit JVM? ** We rate the mid-tier 7.1.00.002 performance (as we have it configured and the application forms pre-fetched) as follows: On XP... IE 7 is 10-20% faster than the User Tool (7.1.00.002 or 003) Firefox is 10-20% slower than the User Tool Safari is _significantly_ faster than everything else On Vista... IE 7 is 5-10% faster than the User Tool (7.1.00.002) Firefox is 10-20% slower than the User Tool Safari not tested yet These comparisons hold up on XP and Vista running in Parallels on Mac OS X On the x64 JVM, I would _hope_ that they get some support for it soon, since it will allow us to handle larger memory loads. I've never gotten the 32-bit JVM to behave properly when set to higher than 1536 Mb. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent: Thursday, June 12, 2008 1:11 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit Windows 2003 OS with a 64-bit JVM? ** Thanks Strauss, What would you rate your Mid-Tier's performance against the User Client when using, lets say Incident Management as a Support Staff user? 1:2? 1:4? Also, the support tech I spoke with has no idea when BMC plan's to support the 64-bit java virtual machines even with version 7.5. This makes no sense to me because you think that fully supporting a 64-bit environment would be a priority for an enterprise application right? Thanks. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Thursday, June 12, 2008 2:04 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit Windows 2003 OS with a 64-bit JVM? ** I cannot address load balancing or the 64-bit JVM, but I have had very good performance and stability (knock on wood) with mid-tier 7.1.00.002 on Win2K3 Enterprise R2 x64 using the 32-bit Tomcat 5.5.26 (app server AND web server) on top of the 32-bit JDK 1.5.0_14. I give the JVM 1536 mb min and max and a thread stack size of 3000, and I see it using about 900 mb max. In our environment I have never seen it go over a gig, even when pre-fetching the ITSM 7 applications, but it sounds like you will have more load in terms of concurrent users. Our mid-tier is just serving 280 support staff users (55 licenses) using the Service Desk in ITSM 7; the customers hit a Kinetic Request web on the same server which runs on its own instance of Tomcat 5.5.20 (32-bit). Hardware is an HP DL380 G5 with two quad-core Xeons and 12 gb RAM, and it's just loafing. BTW, the AR Server is also on Win2K3 Enterprise x64 (not R2, DL385, two dual-core Opterons) using the 32-bit JVM, with memory usage usually 700 mb but it peaks to over 1,290 mb during a prefetch. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent: Thursday, June 12, 2008 12:23 PM To: arslist@ARSLIST.ORG Subject: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit Windows 2003 OS with a 64-bit JVM? ** All, I just got off the phone with BMC Technical Support and they told me that they do not support nor recommend running Mid-Tier v7.1.0 on top of a 64-bit Java Virtual Machine. The reason why they do not support this is because their engineer's have not completed their testing Mid-Tier 7.1.0 with a 64-bit JVM. They did say that some of their customers are running this configuration anyway and some are not running into any issues but of course could not give me any people to talk too nor any details. This is not good because the first time around I talked to Remedy Support and they assured me that they supported 64-bit OS's and that the server configuration below would handle what we want to accomplish so, confidently I ordered the servers. Now, to my surprise, I caught a sub-clause in their compatibility matrix that said they do not support the 64-bit JVM. This is bad news. I would like to know if there is anyone out there that has this setup (below) or something like it, and I would like to know, if any, what bugs have you experienced with running Mid-Tier over a 64-bit JVM? We plan to run 2 load balanced Mid-Tier servers each
Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit Windows 2003 OS with a 64-bit JVM?
Chris, are your app server and web server on the same server? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Thursday, June 12, 2008 1:50 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit Windows 2003 OS with a 64-bit JVM? We rate the mid-tier 7.1.00.002 performance (as we have it configured and the application forms pre-fetched) as follows: On XP... IE 7 is 10-20% faster than the User Tool (7.1.00.002 or 003) Firefox is 10-20% slower than the User Tool Safari is _significantly_ faster than everything else On Vista... IE 7 is 5-10% faster than the User Tool (7.1.00.002) Firefox is 10-20% slower than the User Tool Safari not tested yet These comparisons hold up on XP and Vista running in Parallels on Mac OS X On the x64 JVM, I would _hope_ that they get some support for it soon, since it will allow us to handle larger memory loads. I've never gotten the 32-bit JVM to behave properly when set to higher than 1536 Mb. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent: Thursday, June 12, 2008 1:11 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit Windows 2003 OS with a 64-bit JVM? ** Thanks Strauss, What would you rate your Mid-Tier's performance against the User Client when using, lets say Incident Management as a Support Staff user? 1:2? 1:4? Also, the support tech I spoke with has no idea when BMC plan's to support the 64-bit java virtual machines even with version 7.5. This makes no sense to me because you think that fully supporting a 64-bit environment would be a priority for an enterprise application right? Thanks. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Thursday, June 12, 2008 2:04 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit Windows 2003 OS with a 64-bit JVM? ** I cannot address load balancing or the 64-bit JVM, but I have had very good performance and stability (knock on wood) with mid-tier 7.1.00.002 on Win2K3 Enterprise R2 x64 using the 32-bit Tomcat 5.5.26 (app server AND web server) on top of the 32-bit JDK 1.5.0_14. I give the JVM 1536 mb min and max and a thread stack size of 3000, and I see it using about 900 mb max. In our environment I have never seen it go over a gig, even when pre-fetching the ITSM 7 applications, but it sounds like you will have more load in terms of concurrent users. Our mid-tier is just serving 280 support staff users (55 licenses) using the Service Desk in ITSM 7; the customers hit a Kinetic Request web on the same server which runs on its own instance of Tomcat 5.5.20 (32-bit). Hardware is an HP DL380 G5 with two quad-core Xeons and 12 gb RAM, and it's just loafing. BTW, the AR Server is also on Win2K3 Enterprise x64 (not R2, DL385, two dual-core Opterons) using the 32-bit JVM, with memory usage usually 700 mb but it peaks to over 1,290 mb during a prefetch. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent: Thursday, June 12, 2008 12:23 PM To: arslist@ARSLIST.ORG Subject: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit Windows 2003 OS with a 64-bit JVM? ** All, I just got off the phone with BMC Technical Support and they told me that they do not support nor recommend running Mid-Tier v7.1.0 on top of a 64-bit Java Virtual Machine. The reason why they do not support this is because their engineer's have not completed their testing Mid-Tier 7.1.0 with a 64-bit JVM. They did say that some of their customers are running this configuration anyway and some are not running into any issues but of course could not give me any people to talk too nor any details. This is not good because the first time around I talked to Remedy Support and they assured me that they supported 64-bit OS's and that the server configuration below would handle what we want to accomplish so, confidently I ordered the servers. Now, to my surprise, I caught a sub-clause in their compatibility matrix that said they do not support the 64-bit JVM. This is bad news. I would like to know if there is anyone out there that has this setup (below) or something like it, and I
Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit Windows 2003 OS with a 64-bit JVM?
So run the 32-bit jvm on your 64-bit hardware. It's that easy. While much of the 7.1 java api is native java starting with 7.1 (oncrpc, etc.), you still have some 32-bit native libraries that the jvm is going to attempt to load via jni. Your jvm flavor needs to match that of the native libraries. http://forum.java.sun.com/thread.jspa?threadID=277239 http://mindprod.com/jgloss/jni.html Axton On Thu, Jun 12, 2008 at 1:23 PM, Bilinski, John [EMAIL PROTECTED] wrote: ** All, I just got off the phone with BMC Technical Support and they told me that they do not support nor recommend running Mid-Tier v7.1.0 on top of a 64-bit Java Virtual Machine. The reason why they do not support this is because their engineer's have not completed their testing Mid-Tier 7.1.0 with a 64-bit JVM. They did say that some of their customers are running this configuration anyway and some are not running into any issues but of course could not give me any people to talk too nor any details. This is not good because the first time around I talked to Remedy Support and they assured me that they supported 64-bit OS's and that the server configuration below would handle what we want to accomplish so, confidently I ordered the servers. Now, to my surprise, I caught a sub-clause in their compatibility matrix that said they do not support the 64-bit JVM. This is bad news. I would like to know if there is anyone out there that has this setup (below) or something like it, and I would like to know, if any, what bugs have you experienced with running Mid-Tier over a 64-bit JVM? We plan to run 2 load balanced Mid-Tier servers each with Quad Xeon Intel based processors with 16GB of RAM using Windows 2003 64-bit as the OS and Tomcat as the JVM. We can only use Windows server so UNIX and Solaris are out of the question. We plan to deploy the Mid-Tier to out customer base as part of a front-end customer support website where customers can submit and update their own tickets. We plan to scale the aforementioned server configuration out to about 20,000 customers. Will the 2 Web Servers support that type of environment? Also, with that many customers to be supported could those 2 servers also handle another 100 licensed Support Staff? Are their any other options? Thanks. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit Windows 2003 OS with a 64-bit JVM?
No - and think I barfed up the specs on the AR server two messages ago - that's the SQL Server. Three separate machines for most functions. Mid-Tier, Flashboards, and Kinetic Webs:Win2K3 Enterprise R2 x64 on a DL380G5 2 x Quad Core 1.87 ghz Xeon and 12 gb Ram AR Server, AREmail etc.; all apps except RKM: Win2K3 Enterprise x64 on a DL380G5 2 x Quad Core 2.33 ghz Xeon and 12 gb Ram SQL Server 2005 x64: Win2K3 Enterprise x64 on a DL385 2 x Dual Core 2.6 ghz Opteron and 10 gb RAM A couple of 32-bit Win2K3 Enterprise servers on older DL380s host AIE 7.1 and RKM 7.2 on one, and another mid-tier with Crystal Report Server XI just for reporting on another. They do not play well with others, or in the case of CRXI won't run on x64. Every web server except CRXI is Tomcat internal catalina (5.5.20 or 5.5.26); CRXI is on IIS and .NET to stay out of the java world. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, June 12, 2008 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit Windows 2003 OS with a 64-bit JVM? ** Chris, are your app server and web server on the same server? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI® Level 3 Rated Company ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit Windows 2003 OS with a 64-bit JVM?
Chris, I figured that much because there is no way the Mid-Tier would outpace the User Client if all were together on one server. Now that this information on what your environment is out there can you tell me 2 more things before I retire tonight: If we are running 2 load balance Web Servers each with: Quad Core Xeon 3.0 with 16GB or RAM as the Mid-Tier Servers, and we are running a third Web server with matching hardware specs with Crystal Enterprise XI 64-bit (SAP said BOXI Ent will run totally 64-bit) then: 1. Will I need to install 32-bit JVM to run the mid-tier Crystal Viewer and a 64-bit JVM to Run Crystal Enterprise XI? 2. Will my Mid-Tier if accessed through IE 6 scream passed the user tool in terms of performance like you said earlier by 10-15%? Thank you everyone for your help...seriously! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Thursday, June 12, 2008 4:32 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit Windows 2003 OS with a 64-bit JVM? No - and think I barfed up the specs on the AR server two messages ago - that's the SQL Server. Three separate machines for most functions. Mid-Tier, Flashboards, and Kinetic Webs:Win2K3 Enterprise R2 x64 on a DL380G5 2 x Quad Core 1.87 ghz Xeon and 12 gb Ram AR Server, AREmail etc.; all apps except RKM: Win2K3 Enterprise x64 on a DL380G5 2 x Quad Core 2.33 ghz Xeon and 12 gb Ram SQL Server 2005 x64: Win2K3 Enterprise x64 on a DL385 2 x Dual Core 2.6 ghz Opteron and 10 gb RAM A couple of 32-bit Win2K3 Enterprise servers on older DL380s host AIE 7.1 and RKM 7.2 on one, and another mid-tier with Crystal Report Server XI just for reporting on another. They do not play well with others, or in the case of CRXI won't run on x64. Every web server except CRXI is Tomcat internal catalina (5.5.20 or 5.5.26); CRXI is on IIS and .NET to stay out of the java world. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, June 12, 2008 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit Windows 2003 OS with a 64-bit JVM? ** Chris, are your app server and web server on the same server? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI® Level 3 Rated Company ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit Windows 2003 OS with a 64-bit JVM?
My guess would be yes since the BEST solution is to put a mid-tier on the Crystal server to handle reports, complete with crystal viewer, and have your primary mid-tier configured to point at BOXI/Crystal Report Server 11 on a different machine with Midtier - that offloads reporting, and removes the need for the .rpt files to get shared between the mid-tier server and the crystal server. The only machine I have IE 6 on is my old 2000 server desktop that was my complete console into ARS 5.1.2, so there is no way to compare speed. It is still set up with the 5.1.2 User and Admin Tools. It is something like a P III 800, so it doesn't do anything quickly. I don't have access to an current hardware XP machine with IE 6. I just tested it (remoted in same subnet - I'm over in the server building), and it is still faster (IE 6 on 2000 server) than the User Tool on XP, and in fact it was faster than IE 7 on XP (remoted in from mac over wireless) although the XP box has Outlook 2007, PowerPoint 2007, Outlook Express and another IE 7 session already open (not bad for 1 gb) with both hitting mid-tier simultaneously. Maybe IE 6 is faster... you'll need to do some testing on equivalent platforms. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent: Thursday, June 12, 2008 3:51 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit Windows 2003 OS with a 64-bit JVM? Chris, I figured that much because there is no way the Mid-Tier would outpace the User Client if all were together on one server. Now that this information on what your environment is out there can you tell me 2 more things before I retire tonight: If we are running 2 load balance Web Servers each with: Quad Core Xeon 3.0 with 16GB or RAM as the Mid-Tier Servers, and we are running a third Web server with matching hardware specs with Crystal Enterprise XI 64-bit (SAP said BOXI Ent will run totally 64-bit) then: 1. Will I need to install 32-bit JVM to run the mid-tier Crystal Viewer and a 64-bit JVM to Run Crystal Enterprise XI? 2. Will my Mid-Tier if accessed through IE 6 scream passed the user tool in terms of performance like you said earlier by 10-15%? Thank you everyone for your help...seriously! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Thursday, June 12, 2008 4:32 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit Windows 2003 OS with a 64-bit JVM? No - and think I barfed up the specs on the AR server two messages ago - that's the SQL Server. Three separate machines for most functions. Mid-Tier, Flashboards, and Kinetic Webs:Win2K3 Enterprise R2 x64 on a DL380G5 2 x Quad Core 1.87 ghz Xeon and 12 gb Ram AR Server, AREmail etc.; all apps except RKM: Win2K3 Enterprise x64 on a DL380G5 2 x Quad Core 2.33 ghz Xeon and 12 gb Ram SQL Server 2005 x64: Win2K3 Enterprise x64 on a DL385 2 x Dual Core 2.6 ghz Opteron and 10 gb RAM A couple of 32-bit Win2K3 Enterprise servers on older DL380s host AIE 7.1 and RKM 7.2 on one, and another mid-tier with Crystal Report Server XI just for reporting on another. They do not play well with others, or in the case of CRXI won't run on x64. Every web server except CRXI is Tomcat internal catalina (5.5.20 or 5.5.26); CRXI is on IIS and .NET to stay out of the java world. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, June 12, 2008 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit Windows 2003 OS with a 64-bit JVM? ** Chris, are your app server and web server on the same server? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI® Level 3 Rated Company ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
