Re: Reporting client error
It sounds like an issue with the Remedy User client and how it was installed. Perhaps the Remedy ODBC driver was not installed correctly or was not registered properly. Can the client reinstall the Remedy User client and see if it this problem then goes away? Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine Sent: Thursday, April 30, 2009 12:19 PM To: arslist@ARSLIST.ORG Subject: Reporting client error ** I have a user trying to use the out of box ITSM reporting console for 7.5 getting the following error: An error occurred while generating the Crystal report: 0x80047e5d - Failed to open the connection. - ODBC data source: AR System ODBC Data Source (ARERR 1904) Any ideas as to where to look? His account seems fine when I access reporting from my own machine. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Please consider the environment before printing this e-mail. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Reporting client error
Also, the Windows OS needs to be 32-bit for the ODBC driver to function. Make sure they are not using 64-bit Vista or something. Regards, Chuck Baldi On Thu, Apr 30, 2009 at 12:23 PM, Lammey, Peter A. peter.a.lam...@espn.comwrote: ** It sounds like an issue with the Remedy User client and how it was installed. Perhaps the Remedy ODBC driver was not installed correctly or was not registered properly. Can the client reinstall the Remedy User client and see if it this problem then goes away? Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Louise Van Hine *Sent:* Thursday, April 30, 2009 12:19 PM *To:* arslist@ARSLIST.ORG *Subject:* Reporting client error ** I have a user trying to use the out of box ITSM reporting console for 7.5 getting the following error: *An error occurred while generating the Crystal report: 0x80047e5d - Failed to open the connection. - ODBC data source: AR System ODBC Data Source (ARERR 1904)* Any ideas as to where to look? His account seems fine when I access reporting from my own machine. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Please consider the environment before printing this e-mail. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Reporting client error
Already tried that. I saw something on the web for this client error saying that sometimes it gets alleviated by deleting all the *.arf and *.arv files, so that's my next plan. --- On Thu, 4/30/09, Lammey, Peter A. peter.a.lam...@espn.com wrote: From: Lammey, Peter A. peter.a.lam...@espn.com Subject: Re: Reporting client error To: arslist@ARSLIST.ORG Date: Thursday, April 30, 2009, 12:23 PM ** It sounds like an issue with the Remedy User client and how it was installed. Perhaps the Remedy ODBC driver was not installed correctly or was not registered properly. Can the client reinstall the Remedy User client and see if it this problem then goes away? Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine Sent: Thursday, April 30, 2009 12:19 PM To: arslist@ARSLIST.ORG Subject: Reporting client error ** I have a user trying to use the out of box ITSM reporting console for 7.5 getting the following error: An error occurred while generating the Crystal report: 0x80047e5d - Failed to open the connection. - ODBC data source: AR System ODBC Data Source (ARERR 1904) Any ideas as to where to look? His account seems fine when I access reporting from my own machine. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Please consider the environment before printing this e-mail. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Reporting client error
I dont think removing the cache files (*.arv, *.arf) files will help. Did you check to see on the user has the user has the AR System ODBC Data Source listed in the ODBC Data Source Administrator under the User DSN tab? Also make sure that this user has the AR System ODBC Driver listed in the Drivers folder in this same window. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine Sent: Thursday, April 30, 2009 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Reporting client error ** Already tried that. I saw something on the web for this client error saying that sometimes it gets alleviated by deleting all the *.arf and *.arv files, so that's my next plan. --- On Thu, 4/30/09, Lammey, Peter A. peter.a.lam...@espn.com wrote: From: Lammey, Peter A. peter.a.lam...@espn.com Subject: Re: Reporting client error To: arslist@ARSLIST.ORG Date: Thursday, April 30, 2009, 12:23 PM ** It sounds like an issue with the Remedy User client and how it was installed. Perhaps the Remedy ODBC driver was not installed correctly or was not registered properly. Can the client reinstall the Remedy User client and see if it this problem then goes away? Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine Sent: Thursday, April 30, 2009 12:19 PM To: arslist@ARSLIST.ORG Subject: Reporting client error ** I have a user trying to use the out of box ITSM reporting console for 7.5 getting the following error: An error occurred while generating the Crystal report: 0x80047e5d - Failed to open the connection. - ODBC data source: AR System ODBC Data Source (ARERR 1904) Any ideas as to where to look? His account seems fine when I access reporting from my own machine. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Please consider the environment before printing this e-mail. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Reporting client error
I've seen this, also, if the user doesn't have the reporting server and port specified correctly under Tools-Options-Advanced. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine Sent: Thursday, April 30, 2009 12:19 PM To: arslist@ARSLIST.ORG Subject: Reporting client error ** I have a user trying to use the out of box ITSM reporting console for 7.5 getting the following error: An error occurred while generating the Crystal report: 0x80047e5d - Failed to open the connection. - ODBC data source: AR System ODBC Data Source (ARERR 1904) Any ideas as to where to look? His account seems fine when I access reporting from my own machine. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Reporting client error
Could you explain a bit better what you are referring to? What tab under what in what tool? --- On Thu, 4/30/09, Lammey, Peter A. peter.a.lam...@espn.com wrote: From: Lammey, Peter A. peter.a.lam...@espn.com Subject: Re: Reporting client error To: arslist@ARSLIST.ORG Date: Thursday, April 30, 2009, 1:19 PM ** I dont think removing the cache files (*.arv, *.arf) files will help. Did you check to see on the user has the user has the AR System ODBC Data Source listed in the ODBC Data Source Administrator under the User DSN tab? Also make sure that this user has the AR System ODBC Driver listed in the Drivers folder in this same window. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine Sent: Thursday, April 30, 2009 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Reporting client error ** Already tried that. I saw something on the web for this client error saying that sometimes it gets alleviated by deleting all the *.arf and *.arv files, so that's my next plan. --- On Thu, 4/30/09, Lammey, Peter A. peter.a.lam...@espn.com wrote: From: Lammey, Peter A. peter.a.lam...@espn.com Subject: Re: Reporting client error To: arslist@ARSLIST.ORG Date: Thursday, April 30, 2009, 12:23 PM ** It sounds like an issue with the Remedy User client and how it was installed. Perhaps the Remedy ODBC driver was not installed correctly or was not registered properly. Can the client reinstall the Remedy User client and see if it this problem then goes away? Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine Sent: Thursday, April 30, 2009 12:19 PM To: arslist@ARSLIST.ORG Subject: Reporting client error ** I have a user trying to use the out of box ITSM reporting console for 7.5 getting the following error: An error occurred while generating the Crystal report: 0x80047e5d - Failed to open the connection. - ODBC data source: AR System ODBC Data Source (ARERR 1904) Any ideas as to where to look? His account seems fine when I access reporting from my own machine. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Please consider the environment before printing this e-mail. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Reporting client error
The tool is listed in your Start Menu - Settings - Control Panel. In the Control Panel there should be an icon labeled Administrative Tools. When you open your Administrative Tools window, there should be an icon labeled Data Sources (ODBC). Double click on that icon and that will open the ODBC Data Source Administrator application. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine Sent: Thursday, April 30, 2009 4:08 PM To: arslist@ARSLIST.ORG Subject: Re: Reporting client error ** Could you explain a bit better what you are referring to?What tab under what in what tool? --- On Thu, 4/30/09, Lammey, Peter A. peter.a.lam...@espn.com wrote: From: Lammey, Peter A. peter.a.lam...@espn.com Subject: Re: Reporting client error To: arslist@ARSLIST.ORG Date: Thursday, April 30, 2009, 1:19 PM ** I dont think removing the cache files (*.arv, *.arf) files will help. Did you check to see on the user has the user has the AR System ODBC Data Source listed in the ODBC Data Source Administrator under the User DSN tab? Also make sure that this user has the AR System ODBC Driver listed in the Drivers folder in this same window. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine Sent: Thursday, April 30, 2009 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Reporting client error ** Already tried that. I saw something on the web for this client error saying that sometimes it gets alleviated by deleting all the *.arf and *.arv files, so that's my next plan. --- On Thu, 4/30/09, Lammey, Peter A. peter.a.lam...@espn.com wrote: From: Lammey, Peter A. peter.a.lam...@espn.com Subject: Re: Reporting client error To: arslist@ARSLIST.ORG Date: Thursday, April 30, 2009, 12:23 PM ** It sounds like an issue with the Remedy User client and how it was installed. Perhaps the Remedy ODBC driver was not installed correctly or was not registered properly. Can the client reinstall the Remedy User client and see if it this problem then goes away? Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine Sent: Thursday, April 30, 2009 12:19 PM To: arslist@ARSLIST.ORG Subject: Reporting client error ** I have a user trying to use the out of box ITSM reporting console for 7.5 getting the following error: An error occurred while generating the Crystal report: 0x80047e5d - Failed to open the connection. - ODBC data source: AR System ODBC Data Source (ARERR 1904) Any ideas as to where to look? His account seems fine when I access reporting from my own machine. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Please consider the environment before printing this e-mail. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
