Re: Change from Tomcat to IIS - how?
Thanks! It sounds like I have to reinstall the midtier Why go with IIS over Tomcat? Management has notified us that it's the standard for the agency. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Schon, Stuart Sent: Tuesday, March 23, 2010 7:09 PM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? With version 7.1 you get the option when installing the mid-tier to use IIS, Tomcat alone or Apache and Tomcat or some other Web Server/Servlet engine combination. I presume the same is true for 7.5 and 7.6. When installing with IIS the installer adds an ISAPI dll into IIS this services the redirection from IIS to Tomcat for those pages that IIS does not know about i.e. .jsp. Its all very straightforward. Once installed you can use it directly without additional fiddling. There are some things you can tune which I would suggest you use. To use HTTPS on IIS install a script that traps the page not found message on HTTP and issue the redirect, there is loads of examples on the web. The question should really be why use IIS at all - Tomcat can be configured to accept HTTPS and encrypt the channel, also IIS/Tomcat is the worst combo for performance. Tomcat alone outperforms the combo by up to 20%. Stuart Schon Team Leader Fujitsu Australia Limited 2 Julius Avenue, North Ryde NSW 2113, Australia T +61 2 9113 9435 M +61 439 475 240 stuart.sc...@au.fujitsu.com au.fujitsu.com Please consider the environment before printing this email -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Zaayer, Ben (Information Technology) Sent: Wednesday, 24 March 2010 07:46 To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? You can use something like Jakarta to hand off the connection from IIS to Tomcat. We do this as part of our SSO. Incoming requests are picked up by IIS on port 80 and handed off to Tomcat on port 8080. You could likely due the same thing with HTTPS. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Tuesday, March 23, 2010 2:58 PM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? So I need to keep Tomcat but get it to talk to IIS? Any suggestions on where I can go to learn more? The docs didn't seem to help...unless I just plain missed it Thanks... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Tuesday, March 23, 2010 3:48 PM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? Fred is correct. You still need a JSP engine to work with your IIS. There are other supported JSP Engines. You cannot use IIS alone. James On Mar 23, 3:37 pm, Richard Copits richard@bwc.state.oh.us wrote: We have 7.5 and use incident mgt. and use Tomcat on our web server. Just as we have it running well, management says that we have to switch from using Tomcat to using IIS. My questions are: Do we have to do a rebuild of the midtier web server for this? Can anyone tell me where I can find the steps needed to do this (and any gotcha's...) that will help? Just livin' the dream... Thanks to any and all who may be able to ease the pain, anxiety, fear and trepidation J Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are This is an email from Fujitsu Australia Limited, ABN 19 001 011 427.
How does ARSetEntry work ? (Java ARS 5.1)
Hello, I'm using a fairly old version of ARS (5.1) and I'm not really fluent with ARS, despite reading a good part of the javadoc. Is there anyone able to confirm how I should proceed to update one or two fields in a given record ? The doc seems to imply I should use Proxy.ARSetEntry: public void ARSetEntry(ARServerUser context, Entry entry, Timestamp ts, int option) If I create an Entry with the correct ID and schema, and items just for the fields I want to update, will it do what I need ? I want to ensure I won't delete the non-specified fields. As well I have no idea of what I just put as 'option'. thanks for any hint! -- Thibaut ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Change from Tomcat to IIS - how?
Hello, My advice is to use http://www.newatlanta.com/ with IIS. We are using here - Internal. Win 2003, Midtier 7.1 patch 008 For extern use we have Linux, Midtier 7.1 patch 008. Daniel * This message and any attachments (the message) are confidential and intended solely for the addressees. Any unauthorised use or dissemination is prohibited. Messages are susceptible to alteration. France Telecom Group shall not be liable for the message if altered, changed or falsified. If you are not the intended addressee of this message, please cancel it immediately and inform the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Service-now.com
Bing, Like Rick put so very well ³everyone is entitled to their opinion² but no offense - please remember that other countries do just extremely as well in business as any US company. Business is business anywhere, USA, Europe, India, China, Africa, Oceania, etc. And everywhere, business still tends to be the same, the top guys don¹t really care about anyone else, as long as the shareholders (i.e. themselves) make money. Remember also that constitution in most capitalist countries allow for companies to virtually do anything they want to protect shareholders¹ interests. Did I stress anything? Julio On 24/03/10 2:25 AM, Bing b...@itm3.com wrote: ** Just read the link and came away with a different impression. John Moores co-founded BMC in 1980, was a venture capital investor in Peregrine in 1981, and co-founded JMI Equity in 1992. JMI is one of multiple venture capital groups investing in Service-Now. John Moores is not a principal at Service Now. I've also meet with Fred Luddy, co-founder of Service-Now, via telephone and visited Service-Now's headquarters in Solano Beach. (And they are indeed right ON the beach.) If you think Fred is flying high and scooping up tons of other people's money, think again. Visit their facility and see how modestly the company operates. My hat goes off to Fred and his brother for doing what American business does best -- take an idea, find investors, start a company, create jobs, then work like hell to make it a success. I believe they are deserving of our respect, not our criticism. -- Bing From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, March 23, 2010 7:28 AM To: arslist@ARSLIST.ORG Subject: Re: Service-now.com ** That last link from John shows that Moores was also accused of selling $630M in his own Peregrine stock before the company's financial house of cards was exposed, causing the stock to plummet to a few cents. Despite owning over 60% of the company's stock, he denied having any active role in, or even being really aware of, any of the company's criminal activities, and the SEC couldn't prove him wrong, so he got to keep it. Hope it keeps him warm at night. I prefer having a clean conscience, which money cannot buy. Good to know who I don't want to do business with, and any company with Luddy and Moores at the top would not be on that list. Fool me once... Rick On Tue, Mar 23, 2010 at 10:12 AM, John Sundberg john.sundb...@kineticdata.com wrote: ** Also -- a major funder of Service-now is John Moores (M in BMC) http://www.jmiequity.com/portfolio/ Also was Peregrine guy. http://en.wikipedia.org/wiki/John_Moores_(baseball) http://en.wikipedia.org/wiki/John_Moores_%28baseball%29 And -- interesting: http://www.businessweek.com/magazine/content/02_41/b3803060.htm -John On Mar 23, 2010, at 8:46 AM, Guillaume Rheault wrote: ** Great point, it only takes one rotten apple to spoil the basket. I don't think he'll conduct himself as Mother Teresa!! -Guillaume From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Kelly Deaver [kdea...@kellydeaver.com] Sent: Monday, March 22, 2010 5:14 PM To: arslist@ARSLIST.ORG Subject: Re: Service-now.com ** What scares me.. the CEO of ServiceNow, Fred Luddy, was the CTO of Peregrine! Kelly Deaver L-3 Stratis / FAA Contractor kdea...@kellydeaver.com (ARSlist mail) kelly.ctr.dea...@faa.gov (Business mail) _attend WWRUG10 www.wwrug.com http://www.wwrug.com ARSlist: Where the Answers Are_ -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of the WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com http://www.kineticdata.com/ _attend WWRUG10 www.wwrug.com http://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Approval Server Lunch Scheduler Sample
Dear List, Has anybody gotten the Approval Server Lunch Scheduler Sample system to work, who would be willing to offer some help, say, in return for a contribution to their favorite charity? Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Change from Tomcat to IIS - how?
We have this exact confiuration in our environment using IIS as the web server HTTPS and using Tomcat as the servlet jsp engine. Rafael -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Zaayer, Ben (Information Technology) Sent: Tuesday, March 23, 2010 4:46 PM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? You can use something like Jakarta to hand off the connection from IIS to Tomcat. We do this as part of our SSO. Incoming requests are picked up by IIS on port 80 and handed off to Tomcat on port 8080. You could likely due the same thing with HTTPS. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Tuesday, March 23, 2010 2:58 PM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? So I need to keep Tomcat but get it to talk to IIS? Any suggestions on where I can go to learn more? The docs didn't seem to help...unless I just plain missed it Thanks... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Tuesday, March 23, 2010 3:48 PM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? Fred is correct. You still need a JSP engine to work with your IIS. There are other supported JSP Engines. You cannot use IIS alone. James On Mar 23, 3:37 pm, Richard Copits richard@bwc.state.oh.us wrote: We have 7.5 and use incident mgt. and use Tomcat on our web server. Just as we have it running well, management says that we have to switch from using Tomcat to using IIS. My questions are: Do we have to do a rebuild of the midtier web server for this? Can anyone tell me where I can find the steps needed to do this (and any gotcha's...) that will help? Just livin' the dream... Thanks to any and all who may be able to ease the pain, anxiety, fear and trepidation J Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Change from Tomcat to IIS - how?
I would suggest talking to management before doing anything. Based on your previous emails, it sounds like they want to do away with Tomcat altogether rather than allowing you to use IIS/Jakarta/Tomcat. I would make sure that they understand Remedy's Mid Tier can't be converted to ASP at all. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Wednesday, March 24, 2010 6:13 AM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? Thanks! It sounds like I have to reinstall the midtier Why go with IIS over Tomcat? Management has notified us that it's the standard for the agency. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Schon, Stuart Sent: Tuesday, March 23, 2010 7:09 PM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? With version 7.1 you get the option when installing the mid-tier to use IIS, Tomcat alone or Apache and Tomcat or some other Web Server/Servlet engine combination. I presume the same is true for 7.5 and 7.6. When installing with IIS the installer adds an ISAPI dll into IIS this services the redirection from IIS to Tomcat for those pages that IIS does not know about i.e. .jsp. Its all very straightforward. Once installed you can use it directly without additional fiddling. There are some things you can tune which I would suggest you use. To use HTTPS on IIS install a script that traps the page not found message on HTTP and issue the redirect, there is loads of examples on the web. The question should really be why use IIS at all - Tomcat can be configured to accept HTTPS and encrypt the channel, also IIS/Tomcat is the worst combo for performance. Tomcat alone outperforms the combo by up to 20%. Stuart Schon Team Leader Fujitsu Australia Limited 2 Julius Avenue, North Ryde NSW 2113, Australia T +61 2 9113 9435 M +61 439 475 240 stuart.sc...@au.fujitsu.com au.fujitsu.com Please consider the environment before printing this email -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Zaayer, Ben (Information Technology) Sent: Wednesday, 24 March 2010 07:46 To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? You can use something like Jakarta to hand off the connection from IIS to Tomcat. We do this as part of our SSO. Incoming requests are picked up by IIS on port 80 and handed off to Tomcat on port 8080. You could likely due the same thing with HTTPS. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Tuesday, March 23, 2010 2:58 PM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? So I need to keep Tomcat but get it to talk to IIS? Any suggestions on where I can go to learn more? The docs didn't seem to help...unless I just plain missed it Thanks... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Tuesday, March 23, 2010 3:48 PM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? Fred is correct. You still need a JSP engine to work with your IIS. There are other supported JSP Engines. You cannot use IIS alone. James On Mar 23, 3:37 pm, Richard Copits richard@bwc.state.oh.us wrote: We have 7.5 and use incident mgt. and use Tomcat on our web server. Just as we have it running well, management says that we have to switch from using Tomcat to using IIS. My questions are: Do we have to do a rebuild of the midtier web server for this? Can anyone tell me where I can find the steps needed to do this (and any gotcha's...) that will help? Just livin' the dream... Thanks to any and all who may be able to ease the pain, anxiety, fear and trepidation J Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete
Re: Change from Tomcat to IIS - how?
Good point Shawn. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Wednesday, March 24, 2010 3:50 PM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? I would suggest talking to management before doing anything. Based on your previous emails, it sounds like they want to do away with Tomcat altogether rather than allowing you to use IIS/Jakarta/Tomcat. I would make sure that they understand Remedy's Mid Tier can't be converted to ASP at all. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Wednesday, March 24, 2010 6:13 AM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? Thanks! It sounds like I have to reinstall the midtier Why go with IIS over Tomcat? Management has notified us that it's the standard for the agency. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Schon, Stuart Sent: Tuesday, March 23, 2010 7:09 PM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? With version 7.1 you get the option when installing the mid-tier to use IIS, Tomcat alone or Apache and Tomcat or some other Web Server/Servlet engine combination. I presume the same is true for 7.5 and 7.6. When installing with IIS the installer adds an ISAPI dll into IIS this services the redirection from IIS to Tomcat for those pages that IIS does not know about i.e. .jsp. Its all very straightforward. Once installed you can use it directly without additional fiddling. There are some things you can tune which I would suggest you use. To use HTTPS on IIS install a script that traps the page not found message on HTTP and issue the redirect, there is loads of examples on the web. The question should really be why use IIS at all - Tomcat can be configured to accept HTTPS and encrypt the channel, also IIS/Tomcat is the worst combo for performance. Tomcat alone outperforms the combo by up to 20%. Stuart Schon Team Leader Fujitsu Australia Limited 2 Julius Avenue, North Ryde NSW 2113, Australia T +61 2 9113 9435 M +61 439 475 240 stuart.sc...@au.fujitsu.com au.fujitsu.com Please consider the environment before printing this email -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Zaayer, Ben (Information Technology) Sent: Wednesday, 24 March 2010 07:46 To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? You can use something like Jakarta to hand off the connection from IIS to Tomcat. We do this as part of our SSO. Incoming requests are picked up by IIS on port 80 and handed off to Tomcat on port 8080. You could likely due the same thing with HTTPS. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Tuesday, March 23, 2010 2:58 PM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? So I need to keep Tomcat but get it to talk to IIS? Any suggestions on where I can go to learn more? The docs didn't seem to help...unless I just plain missed it Thanks... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Tuesday, March 23, 2010 3:48 PM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? Fred is correct. You still need a JSP engine to work with your IIS. There are other supported JSP Engines. You cannot use IIS alone. James On Mar 23, 3:37 pm, Richard Copits richard@bwc.state.oh.us wrote: We have 7.5 and use incident mgt. and use Tomcat on our web server. Just as we have it running well, management says that we have to switch from using Tomcat to using IIS. My questions are: Do we have to do a rebuild of the midtier web server for this? Can anyone tell me where I can find the steps needed to do this (and any gotcha's...) that will help? Just livin' the dream... Thanks to any and all who may be able to ease the pain, anxiety, fear and trepidation J Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Service-now.com
Julio, your comments are appreciated, but capitalism isn't really the issue here, deliberately fraudulent activities by individuals are, and those are NOT allowed by at least the laws in the U.S. (I won't speak for countries whose monetary laws I don't know). While John Moores and Fred Luddy were not jailed or fined for the fraud at Peregrine, most of the other Peregrine executives were. Not all corporate leaders operate in a manner that shows a lack of care about their people - most of us have worked for some who did and some who didn't. Living a life based on integrity and caring about people is not a national or cultural thing as much as it is a personal one. Either one has and does those things, or one doesn't. It is their choice. Since I believe a case could be made that Moores and possibly Luddy could or should have known about the fraud, and at very least looked the other way while reaping the benefits of selling their stock at artificially inflated values to the eventual detriment of their employees and outside shareholders, that shows a level of integrity and care of others that I am not comfortable working with. BTW, some of that money, from Moores at least, is what was used to start Service-Now. Maybe I'm wrong about these guys. Fred may have just been a techie out of his depth who trusted the wrong people, something that he admits to having a history of doing. But it would be foolish to ignore documented actions simply because I either don't wish to see them, or prefer to attribute personal choices to a larger mindset. As always, others may disagree and make their own choices. Rick On Wed, Mar 24, 2010 at 8:32 AM, Julio Goncalves goncalve...@gmail.comwrote: ** Bing, Like Rick put so very well “everyone is entitled to their opinion” but – no offense - please remember that other countries do just extremely as well in business as any US company. Business is business anywhere, USA, Europe, India, China, Africa, Oceania, etc. And everywhere, business still tends to be the same, the top guys don’t really care about anyone else, as long as the shareholders (i.e. themselves) make money. Remember also that constitution in most capitalist countries allow for companies to virtually do *anything *they want to protect shareholders’ interests. Did I stress *anything*? Julio On 24/03/10 2:25 AM, Bing b...@itm3.com wrote: ** Just read the link and came away with a different impression. John Moores co-founded BMC in 1980, was a venture capital investor in Peregrine in 1981, and co-founded JMI Equity in 1992. JMI is one of multiple venture capital groups investing in Service-Now. John Moores is not a principal at Service Now. I've also meet with Fred Luddy, co-founder of Service-Now, via telephone and visited Service-Now's headquarters in Solano Beach. (And they are indeed right ON the beach.) If you think Fred is flying high and scooping up tons of other people's money, think again. Visit their facility and see how modestly the company operates. My hat goes off to Fred and his brother for doing what American business does best -- take an idea, find investors, start a company, create jobs, then work like hell to make it a success. I believe they are deserving of our respect, not our criticism. -- Bing -- *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook *Sent:* Tuesday, March 23, 2010 7:28 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Service-now.com ** That last link from John shows that Moores was also accused of selling $630M in his own Peregrine stock before the company's financial house of cards was exposed, causing the stock to plummet to a few cents. Despite owning over 60% of the company's stock, he denied having any active role in, or even being really aware of, any of the company's criminal activities, and the SEC couldn't prove him wrong, so he got to keep it. Hope it keeps him warm at night. I prefer having a clean conscience, which money cannot buy. Good to know who I don't want to do business with, and any company with Luddy and Moores at the top would not be on that list. Fool me once... Rick On Tue, Mar 23, 2010 at 10:12 AM, John Sundberg john.sundb...@kineticdata.com wrote: ** Also -- a major funder of Service-now is John Moores (M in BMC) http://www.jmiequity.com/portfolio/ Also was Peregrine guy. http://en.wikipedia.org/wiki/John_Moores_(baseball)http://en.wikipedia.org/wiki/John_Moores_%28baseball%29 http://en.wikipedia.org/wiki/John_Moores_%28baseball%29 And -- interesting: http://www.businessweek.com/magazine/content/02_41/b3803060.htm -John On Mar 23, 2010, at 8:46 AM, Guillaume Rheault wrote: ** Great point, it only takes one rotten apple to spoil the basket. I don't think he'll conduct himself as Mother Teresa!! -Guillaume
Re: Change from Tomcat to IIS - how?
It was suggested using a Jakarta Isapi filter to communicate with IIS. Does this make sense? Where would you suggest I find out more about this? This is all new territory to me. This route would not be using any Tomcat softwareright? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Condrea Sent: Wednesday, March 24, 2010 9:52 AM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? Good point Shawn. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Wednesday, March 24, 2010 3:50 PM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? I would suggest talking to management before doing anything. Based on your previous emails, it sounds like they want to do away with Tomcat altogether rather than allowing you to use IIS/Jakarta/Tomcat. I would make sure that they understand Remedy's Mid Tier can't be converted to ASP at all. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Wednesday, March 24, 2010 6:13 AM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? Thanks! It sounds like I have to reinstall the midtier Why go with IIS over Tomcat? Management has notified us that it's the standard for the agency. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Schon, Stuart Sent: Tuesday, March 23, 2010 7:09 PM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? With version 7.1 you get the option when installing the mid-tier to use IIS, Tomcat alone or Apache and Tomcat or some other Web Server/Servlet engine combination. I presume the same is true for 7.5 and 7.6. When installing with IIS the installer adds an ISAPI dll into IIS this services the redirection from IIS to Tomcat for those pages that IIS does not know about i.e. .jsp. Its all very straightforward. Once installed you can use it directly without additional fiddling. There are some things you can tune which I would suggest you use. To use HTTPS on IIS install a script that traps the page not found message on HTTP and issue the redirect, there is loads of examples on the web. The question should really be why use IIS at all - Tomcat can be configured to accept HTTPS and encrypt the channel, also IIS/Tomcat is the worst combo for performance. Tomcat alone outperforms the combo by up to 20%. Stuart Schon Team Leader Fujitsu Australia Limited 2 Julius Avenue, North Ryde NSW 2113, Australia T +61 2 9113 9435 M +61 439 475 240 stuart.sc...@au.fujitsu.com au.fujitsu.com Please consider the environment before printing this email -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Zaayer, Ben (Information Technology) Sent: Wednesday, 24 March 2010 07:46 To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? You can use something like Jakarta to hand off the connection from IIS to Tomcat. We do this as part of our SSO. Incoming requests are picked up by IIS on port 80 and handed off to Tomcat on port 8080. You could likely due the same thing with HTTPS. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Tuesday, March 23, 2010 2:58 PM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? So I need to keep Tomcat but get it to talk to IIS? Any suggestions on where I can go to learn more? The docs didn't seem to help...unless I just plain missed it Thanks... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Tuesday, March 23, 2010 3:48 PM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? Fred is correct. You still need a JSP engine to work with your IIS. There are other supported JSP Engines. You cannot use IIS alone. James On Mar 23, 3:37 pm, Richard Copits richard@bwc.state.oh.us wrote: We have 7.5 and use incident mgt. and use Tomcat on our web server. Just as we have it running well, management says that we have to switch from using Tomcat to using IIS. My questions are: Do we have to do a rebuild of the midtier web server for this? Can anyone tell me where I can find the steps needed to do this (and any gotcha's...) that will help? Just livin' the dream... Thanks to any and all who may be able to ease the pain, anxiety, fear and trepidation J Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete
Re: Change from Tomcat to IIS - how?
Wrong... All the dll does is to pass the java pages from IIS to the JSP Engine (Tomcat in this case) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Wednesday, March 24, 2010 9:08 AM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? It was suggested using a Jakarta Isapi filter to communicate with IIS. Does this make sense? Where would you suggest I find out more about this? This is all new territory to me. This route would not be using any Tomcat softwareright? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Condrea Sent: Wednesday, March 24, 2010 9:52 AM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? Good point Shawn. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Wednesday, March 24, 2010 3:50 PM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? I would suggest talking to management before doing anything. Based on your previous emails, it sounds like they want to do away with Tomcat altogether rather than allowing you to use IIS/Jakarta/Tomcat. I would make sure that they understand Remedy's Mid Tier can't be converted to ASP at all. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Wednesday, March 24, 2010 6:13 AM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? Thanks! It sounds like I have to reinstall the midtier Why go with IIS over Tomcat? Management has notified us that it's the standard for the agency. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Schon, Stuart Sent: Tuesday, March 23, 2010 7:09 PM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? With version 7.1 you get the option when installing the mid-tier to use IIS, Tomcat alone or Apache and Tomcat or some other Web Server/Servlet engine combination. I presume the same is true for 7.5 and 7.6. When installing with IIS the installer adds an ISAPI dll into IIS this services the redirection from IIS to Tomcat for those pages that IIS does not know about i.e. .jsp. Its all very straightforward. Once installed you can use it directly without additional fiddling. There are some things you can tune which I would suggest you use. To use HTTPS on IIS install a script that traps the page not found message on HTTP and issue the redirect, there is loads of examples on the web. The question should really be why use IIS at all - Tomcat can be configured to accept HTTPS and encrypt the channel, also IIS/Tomcat is the worst combo for performance. Tomcat alone outperforms the combo by up to 20%. Stuart Schon Team Leader Fujitsu Australia Limited 2 Julius Avenue, North Ryde NSW 2113, Australia T +61 2 9113 9435 M +61 439 475 240 stuart.sc...@au.fujitsu.com au.fujitsu.com Please consider the environment before printing this email -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Zaayer, Ben (Information Technology) Sent: Wednesday, 24 March 2010 07:46 To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? You can use something like Jakarta to hand off the connection from IIS to Tomcat. We do this as part of our SSO. Incoming requests are picked up by IIS on port 80 and handed off to Tomcat on port 8080. You could likely due the same thing with HTTPS. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Tuesday, March 23, 2010 2:58 PM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? So I need to keep Tomcat but get it to talk to IIS? Any suggestions on where I can go to learn more? The docs didn't seem to help...unless I just plain missed it Thanks... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Tuesday, March 23, 2010 3:48 PM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? Fred is correct. You still need a JSP engine to work with your IIS. There are other supported JSP Engines. You cannot use IIS alone. James On Mar 23, 3:37 pm, Richard Copits richard@bwc.state.oh.us wrote: We have 7.5 and use incident mgt. and use Tomcat on our web server. Just as we have it running well, management says that we have to switch from using Tomcat to using IIS. My questions are: Do we have to do a rebuild of the midtier web server for this? Can anyone tell me where I can find the steps needed to do this (and any gotcha's...) that will help? Just
Re: How does ARSetEntry work ? (Java ARS 5.1)
Hi, If your underlying entry-object only contains the field/value-pairs you want to set, you will be fine. The ARSetEntry-function is designed to allow updates of changed fields only. If you pass field123=NULL to ARSetEntry, it will clear this field. If you do not pass field123, nothing will happen to that field. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hello, I'm using a fairly old version of ARS (5.1) and I'm not really fluent with ARS, despite reading a good part of the javadoc. Is there anyone able to confirm how I should proceed to update one or two fields in a given record ? The doc seems to imply I should use Proxy.ARSetEntry: public void ARSetEntry(ARServerUser context, Entry entry, Timestamp ts, int option) If I create an Entry with the correct ID and schema, and items just for the fields I want to update, will it do what I need ? I want to ensure I won't delete the non-specified fields. As well I have no idea of what I just put as 'option'. thanks for any hint! -- Thibaut ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Change from Tomcat to IIS - how?
Now I understandthanks! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, March 24, 2010 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? Wrong... All the dll does is to pass the java pages from IIS to the JSP Engine (Tomcat in this case) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Wednesday, March 24, 2010 9:08 AM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? It was suggested using a Jakarta Isapi filter to communicate with IIS. Does this make sense? Where would you suggest I find out more about this? This is all new territory to me. This route would not be using any Tomcat softwareright? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Condrea Sent: Wednesday, March 24, 2010 9:52 AM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? Good point Shawn. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Wednesday, March 24, 2010 3:50 PM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? I would suggest talking to management before doing anything. Based on your previous emails, it sounds like they want to do away with Tomcat altogether rather than allowing you to use IIS/Jakarta/Tomcat. I would make sure that they understand Remedy's Mid Tier can't be converted to ASP at all. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Wednesday, March 24, 2010 6:13 AM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? Thanks! It sounds like I have to reinstall the midtier Why go with IIS over Tomcat? Management has notified us that it's the standard for the agency. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Schon, Stuart Sent: Tuesday, March 23, 2010 7:09 PM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? With version 7.1 you get the option when installing the mid-tier to use IIS, Tomcat alone or Apache and Tomcat or some other Web Server/Servlet engine combination. I presume the same is true for 7.5 and 7.6. When installing with IIS the installer adds an ISAPI dll into IIS this services the redirection from IIS to Tomcat for those pages that IIS does not know about i.e. .jsp. Its all very straightforward. Once installed you can use it directly without additional fiddling. There are some things you can tune which I would suggest you use. To use HTTPS on IIS install a script that traps the page not found message on HTTP and issue the redirect, there is loads of examples on the web. The question should really be why use IIS at all - Tomcat can be configured to accept HTTPS and encrypt the channel, also IIS/Tomcat is the worst combo for performance. Tomcat alone outperforms the combo by up to 20%. Stuart Schon Team Leader Fujitsu Australia Limited 2 Julius Avenue, North Ryde NSW 2113, Australia T +61 2 9113 9435 M +61 439 475 240 stuart.sc...@au.fujitsu.com au.fujitsu.com Please consider the environment before printing this email -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Zaayer, Ben (Information Technology) Sent: Wednesday, 24 March 2010 07:46 To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? You can use something like Jakarta to hand off the connection from IIS to Tomcat. We do this as part of our SSO. Incoming requests are picked up by IIS on port 80 and handed off to Tomcat on port 8080. You could likely due the same thing with HTTPS. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Tuesday, March 23, 2010 2:58 PM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? So I need to keep Tomcat but get it to talk to IIS? Any suggestions on where I can go to learn more? The docs didn't seem to help...unless I just plain missed it Thanks... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Tuesday, March 23, 2010 3:48 PM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? Fred is correct. You still need a JSP engine to work with your IIS. There are other supported JSP Engines. You cannot use IIS alone. James On Mar 23, 3:37 pm, Richard Copits richard@bwc.state.oh.us wrote: We have 7.5 and use incident mgt. and use Tomcat on our web server. Just as we have
Re: 7.5 Installation Problems (of course!)
When we tried to install 7.5 p3 on our Dev Server we were given the error that we needed to change the Registry NS_Lang setting to AMERICAN_AMERICA.AL32UTF8 (it's currently AMERICAN_AMERICA.WE8MSWIN1252) When we changed this registry setting a bunch of our forms disappeared because (we think) there were views on these forms local language settings. So we deleted all of these views, updated the registry and we are still having a problem with one of our forms. So we ran a csscan and nothing came back with any errors. Ran the conversion on the database and then changed the registry and we are STILL having a problem with a Display only form that has about 30 views on it. The views don't have any Locales set, but each of them is for a different language. (so the German view would have instructions in all the text boxes in German for example). This form will eventually be getting rid of all the views so all the data, text boxes, etc, is going to be data driven, but for now, why do you think it's giving us a problem? Lisa From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Friday, February 26, 2010 4:09 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 Installation Problems (of course!) ** Unfortunately, our csscan is coming up with different errors each time we run it. It's not consistent at all. What we want to do is find the records that are not compatible, move them to dev and convert them as a test to see what happens. But with 2500+ records that are constantly changing on the results, it's been very hard for us to pinpoint which records are really the problem. Lisa From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Axton Sent: Thursday, January 28, 2010 5:17 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 Installation Problems (of course!) ** You're welcome. I am going through the same thing right now, so it's all fresh in my mind. Axton The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Thu, Jan 28, 2010 at 3:41 PM, Shellman, David dave.shell...@tycoelectronics.commailto:dave.shell...@tycoelectronics.com wrote: ** Axton, Thanks for the assist. I need to work through some thoughts and come up with a conversion plan. Luckily there are few forms where we actually use the local language view so we may simply delete those views. Also we do not need to keep some of the data like in the AR System Email messages forms. 99% of our forms that display in a local language use View forms and data to display the text in the local language. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Thursday, January 28, 2010 2:56 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.5 Installation Problems (of course!) ** UTF8 character set uses CESU-8 code points, which are not compatible with the client character set AMERICAN_AMERICA.AL32UTF8 but are compatible with the client character set AMERICAN_AMERICA.WE8MSWIN1252. Read here: http://www.oracle.com/technology/tech/globalization/htdocs/nls_lang%20faq.htm#_Toc110410550 http://download-east.oracle.com/docs/cd/B19306_01/server.102/b14225/ch11charsetmig.htm#CEGCGEAF http://www.oracle.com/technology/tech/globalization/htdocs/nls_lang%20faq.htm#_Toc110410550 I believe there is invalid data in the db that will have to be converted/cleaned up if you want to change the client localization settings and expect it to work. This means moving all the 8-bit characters (CESU-8, or whatever else there are) to the proper UTF-8 code point so that a client expecting that data can understand it. -- Axton The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Thu, Jan 28, 2010 at 12:15 PM, Shellman, David dave.shell...@tycoelectronics.commailto:dave.shell...@tycoelectronics.com wrote: ** Axton, Here is what I got back from our DBA. The data in the database is in utf8 characterset. The database would not allow it to be stored other than that. The application would have a failure on the storing of invalid characters which would show up on the (application server). I can run the csscan though. The csscan is used when you want to convert your characterset and we do not want to do that. Dave _Platinum Sponsor:
Re: How does ARSetEntry work ? (Java ARS 5.1)
Hi Misi, If you pass field123=NULL to ARSetEntry, it will clear this field. If you do not pass field123, nothing will happen to that field. thank you! I'll experiment with this and will post-back my code, in case it's useful to someone else. best, -- Thibaut ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
OT: new tool RRR|ArxToHTML added
Hi All,
I have added a free utility for converting ARX-files into something we
humans can read.
This can be useful for archiving purposes, or when you want to bring some
offline data with you on the road.
The result is an index-file with the result-list of your export data, as
well as details and attachments for each record. You can drill-down from
the index-file to the record-details.
This is the simplest way to run the tool:
C:\...rrrArxToHTML -a problem.arx -d problem.def -t problem
You will get a problem-folder created with an index.html-file, and a
sub-folders for each problem in the arx-file.
The def-file, containing the problem-form, is used in order to get correct
representation of selection-field-values, as well as grouping fields by
pages and tab-order, etc.
Download the tool from: https://www.rrr.se/cgi/tools/main#rrrArxToHTML
usage: rrrArxToHTML -a data.arx
[ -d form.def ]
[ -t targetdir ]
[ -l index.html ]
[ -fse { iso-8859-1 | latin1 | utf-8 | cp850 } ]
[ -e { iso-8859-1 | latin1 | utf-8 } ]
[ -f formname ]
[ -glf id1,id2,id3 | ALL ]
[ -vui { viewname | viewid | DB } ]
[ -hide id1,id2,id3 | ALL ]
[ -show { id1,id2,id3 | ALL } ]
[ -sort { TAB | YX | XY | ID | NAME | DBNAME | ARX } ]
[ -suppressnull ]
[ -maxrows n ]
[ -silent ]
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: new tool RRR|ArxToHTML added
Nice
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Wednesday, March 24, 2010 10:31 AM
To: arslist@ARSLIST.ORG
Subject: OT: new tool RRR|ArxToHTML added
Hi All,
I have added a free utility for converting ARX-files into something we
humans can read.
This can be useful for archiving purposes, or when you want to bring some
offline data with you on the road.
The result is an index-file with the result-list of your export data, as
well as details and attachments for each record. You can drill-down from the
index-file to the record-details.
This is the simplest way to run the tool:
C:\...rrrArxToHTML -a problem.arx -d problem.def -t problem
You will get a problem-folder created with an index.html-file, and a
sub-folders for each problem in the arx-file.
The def-file, containing the problem-form, is used in order to get correct
representation of selection-field-values, as well as grouping fields by
pages and tab-order, etc.
Download the tool from: https://www.rrr.se/cgi/tools/main#rrrArxToHTML
usage: rrrArxToHTML -a data.arx
[ -d form.def ]
[ -t targetdir ]
[ -l index.html ]
[ -fse { iso-8859-1 | latin1 | utf-8 | cp850 } ] [ -e { iso-8859-1 | latin1
| utf-8 } ] [ -f formname ] [ -glf id1,id2,id3 | ALL ] [ -vui {
viewname | viewid | DB } ] [ -hide id1,id2,id3 | ALL ] [ -show {
id1,id2,id3 | ALL } ] [ -sort { TAB | YX | XY | ID | NAME | DBNAME | ARX }
] [ -suppressnull ] [ -maxrows n ] [ -silent ]
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
___
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www.wwrug.com ARSlist: Where the Answers Are
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Problems with arserver starting
We upgraded to new hardware for our test server. We installed Windows 2008 and MSSQL 2007. Installed ARS 7.5 Patch 004 Everything is working correctly at this point. We then loaded the database from our production server, which is running: Windows 2003 and MSSQL 2007. Everything was working fine on the new test server, until you restart the server. Now anytime you restart the server we see the following errors in the arerr.log Fri Mar 19 11:14:41 2010 : Action Request System(R) Server Version 7.5.00 Patch 004 201002051027 (c) Copyright 1991-2009 BMC Software, Inc. Fri Mar 19 11:14:42 2010 390600 : Failure during SQL operation to the database (ARERR 552) Fri Mar 19 11:14:42 2010 Cannot open database ARSystem requested by the login. The login failed. (SQL Server 4060) Fri Mar 19 11:14:57 2010 390600 : Failure during SQL operation to the database (ARERR 552) Fri Mar 19 11:14:57 2010 Cannot open database ARSystem requested by the login. The login failed. (SQL Server 4060) Fri Mar 19 11:15:12 2010 390600 : SQL database is now available (ARNOTE 592) It's as though there's a timing issue between the arserver and the SQL DB. Any ideas? Andy L. Mayfield Sr. Protection Control Technician Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: new tool RRR|ArxToHTML added
Very slick.
So -- if you were to run this - and produce a bunch of HTML -- then
hook it to your web-server -- then use Lucene to crawl it -- you sort
of end up with a knowledgebase (sorta).
That would be a fun project.
-John
On Mar 24, 2010, at 12:12 PM, LJ Longwing wrote:
Nice
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Wednesday, March 24, 2010 10:31 AM
To: arslist@ARSLIST.ORG
Subject: OT: new tool RRR|ArxToHTML added
Hi All,
I have added a free utility for converting ARX-files into something we
humans can read.
This can be useful for archiving purposes, or when you want to bring
some
offline data with you on the road.
The result is an index-file with the result-list of your export data, as
well as details and attachments for each record. You can drill-down
from the
index-file to the record-details.
This is the simplest way to run the tool:
C:\...rrrArxToHTML -a problem.arx -d problem.def -t problem
You will get a problem-folder created with an index.html-file, and a
sub-folders for each problem in the arx-file.
The def-file, containing the problem-form, is used in order to get
correct
representation of selection-field-values, as well as grouping fields by
pages and tab-order, etc.
Download the tool from: https://www.rrr.se/cgi/tools/main#rrrArxToHTML
usage: rrrArxToHTML -a data.arx
[ -d form.def ]
[ -t targetdir ]
[ -l index.html ]
[ -fse { iso-8859-1 | latin1 | utf-8 | cp850 } ] [ -e { iso-8859-1 |
latin1
| utf-8 } ] [ -f formname ] [ -glf id1,id2,id3 | ALL ] [ -vui {
viewname | viewid | DB } ] [ -hide id1,id2,id3 | ALL ] [ -show {
id1,id2,id3 | ALL } ] [ -sort { TAB | YX | XY | ID | NAME | DBNAME |
ARX }
] [ -suppressnull ] [ -maxrows n ] [ -silent ]
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
logs.
Find these products, and many free tools and utilities, at http://
rrr.se.
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--
John Sundberg
Kinetic Data, Inc.
Building a Better Service Experience
Recipient of the WWRUG09 Innovator of the Year Award
john.sundb...@kineticdata.com
651.556.0930 I www.kineticdata.com
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Re: new tool RRR|ArxToHTML added
Hi John,
Good idea!
I guess I should add some CSS-support to make it easier to drop the files
onto a web server...
Another idea would be to allow shortcuts to Mid-Tier from the
result-list-file.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
Very slick.
So -- if you were to run this - and produce a bunch of HTML -- then
hook it to your web-server -- then use Lucene to crawl it -- you sort
of end up with a knowledgebase (sorta).
That would be a fun project.
-John
On Mar 24, 2010, at 12:12 PM, LJ Longwing wrote:
Nice
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Wednesday, March 24, 2010 10:31 AM
To: arslist@ARSLIST.ORG
Subject: OT: new tool RRR|ArxToHTML added
Hi All,
I have added a free utility for converting ARX-files into something we
humans can read.
This can be useful for archiving purposes, or when you want to bring
some
offline data with you on the road.
The result is an index-file with the result-list of your export data, as
well as details and attachments for each record. You can drill-down
from the
index-file to the record-details.
This is the simplest way to run the tool:
C:\...rrrArxToHTML -a problem.arx -d problem.def -t problem
You will get a problem-folder created with an index.html-file, and a
sub-folders for each problem in the arx-file.
The def-file, containing the problem-form, is used in order to get
correct
representation of selection-field-values, as well as grouping fields by
pages and tab-order, etc.
Download the tool from: https://www.rrr.se/cgi/tools/main#rrrArxToHTML
usage: rrrArxToHTML -a data.arx
[ -d form.def ]
[ -t targetdir ]
[ -l index.html ]
[ -fse { iso-8859-1 | latin1 | utf-8 | cp850 } ] [ -e { iso-8859-1 |
latin1
| utf-8 } ] [ -f formname ] [ -glf id1,id2,id3 | ALL ] [ -vui {
viewname | viewid | DB } ] [ -hide id1,id2,id3 | ALL ] [ -show {
id1,id2,id3 | ALL } ] [ -sort { TAB | YX | XY | ID | NAME | DBNAME |
ARX }
] [ -suppressnull ] [ -maxrows n ] [ -silent ]
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
logs.
Find these products, and many free tools and utilities, at http://
rrr.se.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10
www.wwrug.com ARSlist: Where the Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
--
John Sundberg
Kinetic Data, Inc.
Building a Better Service Experience
Recipient of the WWRUG09 Innovator of the Year Award
john.sundb...@kineticdata.com
651.556.0930 I www.kineticdata.com
___
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Help!
Hi Listers, We are trying to merge the helpdesk tickets in a single Incident managment Console from 3 different servers. All these servers are having independent Remedy application running as of now. Is it possible to merge it in a single console are show them? At the same time it should be accessed by a single person? The later might be taken care of. Please mention the loopholes and the specifications that is required to be taken care of. Please reply ASAP. This is really urgent. Regards Arnab ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: RES: new tool RRR|ArxToHTML added
Hi,
You can download it and use it however you like.
This tool does not connect to anything, so It should be safe enough, and
easy to box in.
You can always run it on an external hardware if you can bring your
arx/def-file with you.
The resulting HTML-files are extremely simple, contain no javascript etc.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
Hi Misi,
I work in a company that has as many rules as red tapes..
Can I download this tool and use it by myself, just for optimizing my
codes?
We don't have permissions to use softwares which aren't from the
company.. I mean... which are unknown by the company.
Thanks!
I think converting arx data to html using ArxToHtml is could be pretty
nice sometimes...
P.S.: I've decided to ask because we've already prohibited to make use of
ARS Utilities for example.
De: Action Request System discussion list(ARSList) em nome de Misi
Mladoniczky
Enviada: qua 24/3/2010 13:30
Para: arslist@ARSLIST.ORG
Assunto: OT: new tool RRR|ArxToHTML added
Hi All,
I have added a free utility for converting ARX-files into something we
humans can read.
This can be useful for archiving purposes, or when you want to bring some
offline data with you on the road.
The result is an index-file with the result-list of your export data, as
well as details and attachments for each record. You can drill-down from
the index-file to the record-details.
This is the simplest way to run the tool:
C:\...rrrArxToHTML -a problem.arx -d problem.def -t problem
You will get a problem-folder created with an index.html-file, and a
sub-folders for each problem in the arx-file.
The def-file, containing the problem-form, is used in order to get correct
representation of selection-field-values, as well as grouping fields by
pages and tab-order, etc.
Download the tool from: https://www.rrr.se/cgi/tools/main#rrrArxToHTML
usage: rrrArxToHTML -a data.arx
[ -d form.def ]
[ -t targetdir ]
[ -l index.html ]
[ -fse { iso-8859-1 | latin1 | utf-8 | cp850 } ]
[ -e { iso-8859-1 | latin1 | utf-8 } ]
[ -f formname ]
[ -glf id1,id2,id3 | ALL ]
[ -vui { viewname | viewid | DB } ]
[ -hide id1,id2,id3 | ALL ]
[ -show { id1,id2,id3 | ALL } ]
[ -sort { TAB | YX | XY | ID | NAME | DBNAME | ARX } ]
[ -suppressnull ]
[ -maxrows n ]
[ -silent ]
Best Regards - Misi, RRR AB, http://www.rrr.se
http://www.rrr.se/
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se
http://rrr.se/ .
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ERROR - Tomcat 6 and Mid-Tier 7.5 on Windows XP
** All: I installed tomcat 6 and mid-tier 7.5 on a Windows XP (version 2002 service pack 3) on my laptop. The Apache Tomcat 6 service starts but the stdout_.log shows the following error - Trying to load configuration arsys_api.xml- Could not load optional configuration arsys_api.xml- Trying to load configuration default.xml- jrpcMode: true- jniLoadMode: 1- apiRecordingMode: 0- maxProxiesPerServer: 10- minimumSupportedServerRpcVersion: 12- connectionMaxRetries: 0- timeLagBetweenRetriesMillSec: 1000- stringizeFieldAssignments: false- stringizeSetIfQualification: false- useLegacyQualParser: false- useLegacyAssignParser: false- useLegacyQualFormatter: false- useLegacyAssignFormatter: false- Client sets connection limits per server to :80- Client sets useConnectionPooling to : true- Could not load native libraryjava.lang.UnsatisfiedLinkError: C:\Program Files\BMC Software\ARSystem\midtier\WEB-INF\lib\arutiljni75.dll: %1 is not a valid Win32 applicationat java.lang.ClassLoader$NativeLibrary.load(Native Method)at java.lang.ClassLoader.loadLibrary0(Unknown Source)at java.lang.ClassLoader.loadLibrary(Unknown Source)at java.lang.Runtime.loadLibrary0(Unknown Source)at java.lang.System.loadLibrary(Unknown Source)at com.bmc.arsys.api.NativeLibraryLoader.load(Unknown Source)at com.bmc.arsys.util.ARUtilEgcp.clinit(Unknown Source)at com.remedy.arsys.config.Configuration.getARServerPassword(Unknown Source)at com.remedy.arsys.stubs.ServerLogin$AdminHost.getPassword(Unknown Source) ... ... ... I submitted a ticket to BMC but they said this is unsupported. It doesn't mean it's not supposed to work because I have another machine where the above installation/configuration works. By the way, I also get the error below when I log in to the config page. HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Servlet execution threw an exception root cause java.lang.UnsatisfiedLinkError: com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Ljava/lang/String;Ljava/lang/String;)Z com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Native Method) com.remedy.arsys.config.Configuration.login(Unknown Source) com.remedy.arsys.config.ConfigServlet.login(Unknown Source) com.remedy.arsys.config.ConfigServlet.doLogin(Unknown Source) com.remedy.arsys.config.ConfigServlet.performOperation(Unknown Source) com.remedy.arsys.config.ConfigServlet.doRequest(Unknown Source) com.remedy.arsys.config.ConfigServlet.postInternal(Unknown Source) com.remedy.arsys.config.ConfigServlet.doPost(Unknown Source) javax.servlet.http.HttpServlet.service(HttpServlet.java:637) javax.servlet.http.HttpServlet.service(HttpServlet.java:717) note The full stack trace of the root cause is available in the Apache Tomcat/6.0.20 logs. Has anyone out there encountered and resolved this issue in the past? Thanks in advance! -Alvin _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
Re: Change from Tomcat to IIS - how?
Right. This lets IIS take on the authentication work up front and then pass requests through the Jakarta ISAPI plugin to Tomcat where the mid-tier is installed as a web-app. It's not hard to learn how to do this. If you reinstall the mid-tier the installer should take care of it for you. I didn't do that here. Instead I just put the plugin in place and then stepped into the IIS configuration tool and wrote the rest in. I had to learn a bit about filters to do it. -al -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Wednesday, March 24, 2010 7:17 To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? Now I understandthanks! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, March 24, 2010 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? Wrong... All the dll does is to pass the java pages from IIS to the JSP Engine (Tomcat in this case) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Wednesday, March 24, 2010 9:08 AM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? It was suggested using a Jakarta Isapi filter to communicate with IIS. Does this make sense? Where would you suggest I find out more about this? This is all new territory to me. This route would not be using any Tomcat softwareright? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Condrea Sent: Wednesday, March 24, 2010 9:52 AM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? Good point Shawn. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Wednesday, March 24, 2010 3:50 PM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? I would suggest talking to management before doing anything. Based on your previous emails, it sounds like they want to do away with Tomcat altogether rather than allowing you to use IIS/Jakarta/Tomcat. I would make sure that they understand Remedy's Mid Tier can't be converted to ASP at all. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Wednesday, March 24, 2010 6:13 AM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? Thanks! It sounds like I have to reinstall the midtier Why go with IIS over Tomcat? Management has notified us that it's the standard for the agency. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Schon, Stuart Sent: Tuesday, March 23, 2010 7:09 PM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? With version 7.1 you get the option when installing the mid-tier to use IIS, Tomcat alone or Apache and Tomcat or some other Web Server/Servlet engine combination. I presume the same is true for 7.5 and 7.6. When installing with IIS the installer adds an ISAPI dll into IIS this services the redirection from IIS to Tomcat for those pages that IIS does not know about i.e. .jsp. Its all very straightforward. Once installed you can use it directly without additional fiddling. There are some things you can tune which I would suggest you use. To use HTTPS on IIS install a script that traps the page not found message on HTTP and issue the redirect, there is loads of examples on the web. The question should really be why use IIS at all - Tomcat can be configured to accept HTTPS and encrypt the channel, also IIS/Tomcat is the worst combo for performance. Tomcat alone outperforms the combo by up to 20%. Stuart Schon Team Leader Fujitsu Australia Limited 2 Julius Avenue, North Ryde NSW 2113, Australia T +61 2 9113 9435 M +61 439 475 240 stuart.sc...@au.fujitsu.com au.fujitsu.com Please consider the environment before printing this email -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Zaayer, Ben (Information Technology) Sent: Wednesday, 24 March 2010 07:46 To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? You can use something like Jakarta to hand off the connection from IIS to Tomcat. We do this as part of our SSO. Incoming requests are picked up by IIS on port 80 and handed off to Tomcat on port 8080. You could likely due the same thing with HTTPS. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Tuesday, March 23, 2010 2:58 PM To: arslist@ARSLIST.ORG
Re: ERROR - Tomcat 6 and Mid-Tier 7.5 on Windows XP
This sounds like you probably need to enable 32-bit applications in IIS. There are recent threads on this topic that will likely answer the question, including the steps needed to enable it. If you search the arslist archives, you should be able to find them. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Alvin Cruz Sent: Wednesday, March 24, 2010 12:27 PM To: arslist@ARSLIST.ORG Subject: ERROR - Tomcat 6 and Mid-Tier 7.5 on Windows XP ** All: I installed tomcat 6 and mid-tier 7.5 on a Windows XP (version 2002 service pack 3) on my laptop. The Apache Tomcat 6 service starts but the stdout_.log shows the following error - Trying to load configuration arsys_api.xml - Could not load optional configuration arsys_api.xml - Trying to load configuration default.xml - jrpcMode: true - jniLoadMode: 1 - apiRecordingMode: 0 - maxProxiesPerServer: 10 - minimumSupportedServerRpcVersion: 12 - connectionMaxRetries: 0 - timeLagBetweenRetriesMillSec: 1000 - stringizeFieldAssignments: false - stringizeSetIfQualification: false - useLegacyQualParser: false - useLegacyAssignParser: false - useLegacyQualFormatter: false - useLegacyAssignFormatter: false - Client sets connection limits per server to :80 - Client sets useConnectionPooling to : true - Could not load native library java.lang.UnsatisfiedLinkError: C:\Program Files\BMC Software\ARSystem\midtier\WEB-INF\lib\arutiljni75.dll: %1 is not a valid Win32 application at java.lang.ClassLoader$NativeLibrary.load(Native Method) at java.lang.ClassLoader.loadLibrary0(Unknown Source) at java.lang.ClassLoader.loadLibrary(Unknown Source) at java.lang.Runtime.loadLibrary0(Unknown Source) at java.lang.System.loadLibrary(Unknown Source) at com.bmc.arsys.api.NativeLibraryLoader.load(Unknown Source) at com.bmc.arsys.util.ARUtilEgcp.clinit(Unknown Source) at com.remedy.arsys.config.Configuration.getARServerPassword(Unknown Source) at com.remedy.arsys.stubs.ServerLogin$AdminHost.getPassword(Unknown Source) ... ... ... I submitted a ticket to BMC but they said this is unsupported. It doesn't mean it's not supposed to work because I have another machine where the above installation/configuration works. By the way, I also get the error below when I log in to the config page. HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Servlet execution threw an exception root cause java.lang.UnsatisfiedLinkError: com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Ljava/lang/String;Ljava/lang/String;)Z com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Native Method) com.remedy.arsys.config.Configuration.login(Unknown Source) com.remedy.arsys.config.ConfigServlet.login(Unknown Source) com.remedy.arsys.config.ConfigServlet.doLogin(Unknown Source) com.remedy.arsys.config.ConfigServlet.performOperation(Unknown Source) com.remedy.arsys.config.ConfigServlet.doRequest(Unknown Source) com.remedy.arsys.config.ConfigServlet.postInternal(Unknown Source) com.remedy.arsys.config.ConfigServlet.doPost(Unknown Source) javax.servlet.http.HttpServlet.service(HttpServlet.java:637) javax.servlet.http.HttpServlet.service(HttpServlet.java:717) note The full stack trace of the root cause is available in the Apache Tomcat/6.0.20 logs. Has anyone out there encountered and resolved this issue in the past? Thanks in advance! -Alvin _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.
Users can't see certain forms when client running as User
Hi Everyone, We have an old PC (Dell optiplex 260 XP) that various users have been using to log into Remedy for years. Remedy was running as system Administrator. For security we downgraded the machine to run as User. As soon as we did, certain users were unable to see certain Remedy forms. They could see the form listed in the object list, but when they clicked on it, nothing happened. We could not find anything that either the users or the forms have in common. One of the people who couldn't see the forms was running as Remedy Administrator, so it can't be a permission issue. All the people who couldn't see the forms could not see the same forms. When we set the computer back to running as Administrator, the problem went away. Anybody have any idea what is going on and why? Dwayne Martin James Madison University (ARS 7.1 p3, WUT 7.1 p4, RH Linux server, Oracle 10.2 db) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Users can't see certain forms when client running as User
Make sure all users have FULL rights to the folders (and sub folders) where the Remedy cache files and user tool are stored -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martin, Dwayne Sent: Wednesday, March 24, 2010 1:30 PM To: arslist@ARSLIST.ORG Subject: Users can't see certain forms when client running as User ** Hi Everyone, We have an old PC (Dell optiplex 260 XP) that various users have been using to log into Remedy for years. Remedy was running as system Administrator. For security we downgraded the machine to run as User. As soon as we did, certain users were unable to see certain Remedy forms. They could see the form listed in the object list, but when they clicked on it, nothing happened. We could not find anything that either the users or the forms have in common. One of the people who couldn't see the forms was running as Remedy Administrator, so it can't be a permission issue. All the people who couldn't see the forms could not see the same forms. When we set the computer back to running as Administrator, the problem went away. Anybody have any idea what is going on and why? Dwayne Martin James Madison University (ARS 7.1 p3, WUT 7.1 p4, RH Linux server, Oracle 10.2 db) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Problems with arserver starting
Andy, go into your ar.cfg and set the db-password manually. The encryption key doesn't pass between servers but once you connect the first thing you will want to do is go into the Database Tab on the Server Information form and set the password there again. The next restart will set your db-password back into an encrypted value in ar.cfg -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L. Sent: Wednesday, March 24, 2010 12:04 PM To: arslist@ARSLIST.ORG Subject: Problems with arserver starting We upgraded to new hardware for our test server. We installed Windows 2008 and MSSQL 2007. Installed ARS 7.5 Patch 004 Everything is working correctly at this point. We then loaded the database from our production server, which is running: Windows 2003 and MSSQL 2007. Everything was working fine on the new test server, until you restart the server. Now anytime you restart the server we see the following errors in the arerr.log Fri Mar 19 11:14:41 2010 : Action Request System(R) Server Version 7.5.00 Patch 004 201002051027 (c) Copyright 1991-2009 BMC Software, Inc. Fri Mar 19 11:14:42 2010 390600 : Failure during SQL operation to the database (ARERR 552) Fri Mar 19 11:14:42 2010 Cannot open database ARSystem requested by the login. The login failed. (SQL Server 4060) Fri Mar 19 11:14:57 2010 390600 : Failure during SQL operation to the database (ARERR 552) Fri Mar 19 11:14:57 2010 Cannot open database ARSystem requested by the login. The login failed. (SQL Server 4060) Fri Mar 19 11:15:12 2010 390600 : SQL database is now available (ARNOTE 592) It's as though there's a timing issue between the arserver and the SQL DB. Any ideas? Andy L. Mayfield Sr. Protection Control Technician Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Help!
Just a thought. Ex: you have server A,B,C You could probably write dblinks to the incident forms in b,c in server a. Then create view forms on server a for server b,c with those db links. And use these view forms to create a join of Incident form on A, viewform_B, viewform_C, and then use this Join form in the table field to display incidents on all servers. On Mar 24, 11:03 am, Arnab Baral arnab...@gmail.com wrote: Hi Listers, We are trying to merge the helpdesk tickets in a single Incident managment Console from 3 different servers. All these servers are having independent Remedy application running as of now. Is it possible to merge it in a single console are show them? At the same time it should be accessed by a single person? The later might be taken care of. Please mention the loopholes and the specifications that is required to be taken care of. Please reply ASAP. This is really urgent. Regards Arnab ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Users can't see certain forms when client running as User SOLVED
Thanks, Frederick, Our local PC guru came to a similar conclusion and fixed it. I'll quote him: ** Found several files the user did not have Write access to. Granted Modify, Read Execute, List Folder Contents, Read, and Write permissions to the logged in Windows user for the following directories. %SystemDrive%\Documents and Settings\All Users\Application Data\AR Systems\home %ProgramFiles%\AR System\User The second folder may not be necessary but was done because the options showed the user accessing/writing to a .LOG file in that folder. ** Dwayne -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, March 24, 2010 2:33 PM To: arslist@ARSLIST.ORG Subject: Re: Users can't see certain forms when client running as User Make sure all users have FULL rights to the folders (and sub folders) where the Remedy cache files and user tool are stored -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martin, Dwayne Sent: Wednesday, March 24, 2010 1:30 PM To: arslist@ARSLIST.ORG Subject: Users can't see certain forms when client running as User ** Hi Everyone, We have an old PC (Dell optiplex 260 XP) that various users have been using to log into Remedy for years. Remedy was running as system Administrator. For security we downgraded the machine to run as User. As soon as we did, certain users were unable to see certain Remedy forms. They could see the form listed in the object list, but when they clicked on it, nothing happened. We could not find anything that either the users or the forms have in common. One of the people who couldn't see the forms was running as Remedy Administrator, so it can't be a permission issue. All the people who couldn't see the forms could not see the same forms. When we set the computer back to running as Administrator, the problem went away. Anybody have any idea what is going on and why? Dwayne Martin James Madison University (ARS 7.1 p3, WUT 7.1 p4, RH Linux server, Oracle 10.2 db) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
CI Name - Computer Systems
Hi everyone, We currently have the CMDB installed, but are not using it to its greatest potential. We are only manually imported and updating the CI's as people see fit. The initial owner of this process had the Tag Number and the CI Name as the same thing - the tag number of the CI. Nice to have duplicate data! They now would like to change the CI Name to be something more meaningful: 1. As we are on 7.0 and it shows the CI Name in the CI Viewer 2. Because virtual machines do not have tag numbers What is everyone else using as the CI Name in the Computer Systems form? Thanks! Greg ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: CI Name - Computer Systems
In my last position, we used the machine's name in DNS as the CI name. That way, people see the CI in the way they're using to seeing it everywhere else. The important thing to note, if you do that, is that CIs really ought to have a unique identifier that stays with that CI forever and never changes. For physical servers, that might be your Tag Number. In our case, I used the CI ID field and wrote workflow that would auto-generate a new value for all new CIs, and we never changed it after that. You could potentially put the Tag Number in that field, and then create another class of Tag Numbers that you assigned to VMs to handle that scenario. You could format it in such a way that it's obvious whether it's a Tag Number for a physical system or a virtual one for VMs. One big caveat with using names, though, is that names can change (hence one of the reasons for needing another unique ID to refer to the CIs, especially if you're going to refer to them from external systems), and you need to be extra careful with reconciliation rules (if you write any of your own), and may need to modify OOB ones, since it will by default match first on name. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Greg Donalson Sent: Wednesday, March 24, 2010 12:58 PM To: arslist@ARSLIST.ORG Subject: CI Name - Computer Systems Hi everyone, We currently have the CMDB installed, but are not using it to its greatest potential. We are only manually imported and updating the CI's as people see fit. The initial owner of this process had the Tag Number and the CI Name as the same thing - the tag number of the CI. Nice to have duplicate data! They now would like to change the CI Name to be something more meaningful: 1. As we are on 7.0 and it shows the CI Name in the CI Viewer 2. Because virtual machines do not have tag numbers What is everyone else using as the CI Name in the Computer Systems form? Thanks! Greg ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Help!
Thanks a ton! For your reply! Can you give me a bit more details on the thoughts you have? I got a good picture from technical perspective. Also want a better explanation on business front when you are trying to convince the client. Hope you got it. Waiting for your reply! Regards, Arnab Sent on my BlackBerry® from Vodafone -Original Message- From: patchsk vamsi...@gmail.com Date: Wed, 24 Mar 2010 11:48:26 To: arslist@ARSLIST.ORG Subject: Re: Help! Just a thought. Ex: you have server A,B,C You could probably write dblinks to the incident forms in b,c in server a. Then create view forms on server a for server b,c with those db links. And use these view forms to create a join of Incident form on A, viewform_B, viewform_C, and then use this Join form in the table field to display incidents on all servers. On Mar 24, 11:03 am, Arnab Baral arnab...@gmail.com wrote: Hi Listers, We are trying to merge the helpdesk tickets in a single Incident managment Console from 3 different servers. All these servers are having independent Remedy application running as of now. Is it possible to merge it in a single console are show them? At the same time it should be accessed by a single person? The later might be taken care of. Please mention the loopholes and the specifications that is required to be taken care of. Please reply ASAP. This is really urgent. Regards Arnab ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: new tool RRR|ArxToHTML added
what about DEF-to-HTML ?
On Wed, Mar 24, 2010 at 2:40 PM, John Sundberg
john.sundb...@kineticdata.com wrote:
Misi,
Good idea.
I would create a template file with placeholders for fields.
Some sort of
rrrhtmlprep -d ... which would create a template file.
Then a person could modify that file.
-add css references
-add javascript
blah blah
Then rrrarxtohtml -d -template -- would use the template to
create the files.
Also -- if somebody would prefer to open the ticket in MidTier or some
other strategy -- they could do that by modifying the template before
generation.
Again -- a great project.
Thanks for your most excellent work Misi.
Tusen Takk.
(My week attempt at Swedish)
This might make for a good subject at WWRUG10 !!!
-John
On Mar 24, 2010, at 12:57 PM, Misi Mladoniczky wrote:
Hi John,
Good idea!
I guess I should add some CSS-support to make it easier to drop the files
onto a web server...
Another idea would be to allow shortcuts to Mid-Tier from the
result-list-file.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
Very slick.
So -- if you were to run this - and produce a bunch of HTML -- then
hook it to your web-server -- then use Lucene to crawl it -- you sort
of end up with a knowledgebase (sorta).
That would be a fun project.
-John
On Mar 24, 2010, at 12:12 PM, LJ Longwing wrote:
Nice
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Wednesday, March 24, 2010 10:31 AM
To: arslist@ARSLIST.ORG
Subject: OT: new tool RRR|ArxToHTML added
Hi All,
I have added a free utility for converting ARX-files into something we
humans can read.
This can be useful for archiving purposes, or when you want to bring
some
offline data with you on the road.
The result is an index-file with the result-list of your export data, as
well as details and attachments for each record. You can drill-down
from the
index-file to the record-details.
This is the simplest way to run the tool:
C:\...rrrArxToHTML -a problem.arx -d problem.def -t problem
You will get a problem-folder created with an index.html-file, and a
sub-folders for each problem in the arx-file.
The def-file, containing the problem-form, is used in order to get
correct
representation of selection-field-values, as well as grouping fields by
pages and tab-order, etc.
Download the tool from: https://www.rrr.se/cgi/tools/main#rrrArxToHTML
usage: rrrArxToHTML -a data.arx
[ -d form.def ]
[ -t targetdir ]
[ -l index.html ]
[ -fse { iso-8859-1 | latin1 | utf-8 | cp850 } ] [ -e { iso-8859-1 |
latin1
| utf-8 } ] [ -f formname ] [ -glf id1,id2,id3 | ALL ] [ -vui {
viewname | viewid | DB } ] [ -hide id1,id2,id3 | ALL ] [ -show {
id1,id2,id3 | ALL } ] [ -sort { TAB | YX | XY | ID | NAME | DBNAME |
ARX }
] [ -suppressnull ] [ -maxrows n ] [ -silent ]
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
logs.
Find these products, and many free tools and utilities, at http://
rrr.se.
___
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___
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--
John Sundberg
Kinetic Data, Inc.
Building a Better Service Experience
Recipient of the WWRUG09 Innovator of the Year Award
john.sundb...@kineticdata.com
651.556.0930 I www.kineticdata.com
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This message was scanned by ESVA and is believed to be clean.
___
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--
John Sundberg
Kinetic Data, Inc.
Building a Better Service Experience
Recipient of the WWRUG09 Innovator of the Year Award
john.sundb...@kineticdata.com
651.556.0930 I www.kineticdata.com
___
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Re: CI Name - Computer Systems
We adopted the following naming conventions for CI's: Introduction BMC Remedy ITSM / Atrium CMDB systems have a need for unique names to use in identifying each instance of a configuration item. The convention needed to be separate from the network name so as to include configuration item that were not network addressable. It also needed to cover soft assets such as software licenses, process documents, and services. General Format: The general format for the Item name is CCC-A. The CCC represents a 2-3 character functional group code identify general type of configuration item. The A9 is the format of the asset tag including a single alpha-character followed by a 5 digit number. If the item does not have or warrant an asset tag the alpha-character of X will be used with a 5 digit sequentially generated number. The X9 generated number need only be unique for the CCC class of the object. Generally each instance will also have another unique identifier to associate with the item name such as serial number or license number. Also each addressable device will have attributes that capture the network device name and/or address (IP). The attributes and associated date values collected will be dependent upon the Configuration Item Class as defined in the BMC Atrium CMDB Common Data Model This is different than the functional group that is part of the name but related in that several classes may belong to a functional group. Initial Functional Group Codes: The following functional group codes will be used. CS = Computer System MON = Monitor (monitor, projector) PRT = Printer PHD = Peripheral Device or System Component (drive, scanner, digitizer, etc) DSL = Definitive SW (license) SRV = Service DOC = Document PRC = Process (document) EQP = Equipment (other office equipment, copies, bindery) BINV = Bulk (Consumables and Supplies) INV-BLD = Inventory Locations (where BLD is the Site Code) This has served us well so far in allowing us to track configuration items, primarily through asset management. If you need more details or discussion regarding some of the considerations that went into building this naming convention, please let me know. Hope this helps, Lee Marsh * Lee Marsh Remedy Administrator BAE Systems Office Automation Systems Team Antitrust Division, U.S. Department of Justice Email: lee.ma...@usdoj.gov * -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Greg Donalson Sent: Wednesday, March 24, 2010 2:58 PM To: arslist@ARSLIST.ORG Subject: CI Name - Computer Systems Hi everyone, We currently have the CMDB installed, but are not using it to its greatest potential. We are only manually imported and updating the CI's as people see fit. The initial owner of this process had the Tag Number and the CI Name as the same thing - the tag number of the CI. Nice to have duplicate data! They now would like to change the CI Name to be something more meaningful: 1. As we are on 7.0 and it shows the CI Name in the CI Viewer 2. Because virtual machines do not have tag numbers What is everyone else using as the CI Name in the Computer Systems form? Thanks! Greg ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Limiting Permissions on the Incident Management Form
Hello Listers, I received a request from our management wanting to limit the access of a particular type of Incidents to two specific groups. Currently any one with Incident user permissions can search the Incident form and see any Incident entered. We want to keep this functionality for the majority of Incidents but limit the permissions to our Security and Service Center for certain Incidents. Has anyone else had to do something similar? I have a couple of ideas on how to do this but just wanted to get others input to see if I am missing a better way to handle. ARS 7.1 Service Desk 7.0 SQL 2005 Thanks, Todd Arner Great Lakes The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: CI Name - Computer Systems
Yours truly, Charles H. Roberts, 4th Customer Service Manager (CSM) Riverside County Information Technology (RCIT) Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.org -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Marsh, Lee Sent: Wednesday, March 24, 2010 1:06 PM To: arslist@ARSLIST.ORG Subject: Re: CI Name - Computer Systems We adopted the following naming conventions for CI's: Introduction BMC Remedy ITSM / Atrium CMDB systems have a need for unique names to use in identifying each instance of a configuration item. The convention needed to be separate from the network name so as to include configuration item that were not network addressable. It also needed to cover soft assets such as software licenses, process documents, and services. General Format: The general format for the Item name is CCC-A. The CCC represents a 2-3 character functional group code identify general type of configuration item. The A9 is the format of the asset tag including a single alpha-character followed by a 5 digit number. If the item does not have or warrant an asset tag the alpha-character of X will be used with a 5 digit sequentially generated number. The X9 generated number need only be unique for the CCC class of the object. Generally each instance will also have another unique identifier to associate with the item name such as serial number or license number. Also each addressable device will have attributes that capture the network device name and/or address (IP). The attributes and associated date values collected will be dependent upon the Configuration Item Class as defined in the BMC Atrium CMDB Common Data Model This is different than the functional group that is part of the name but related in that several classes may belong to a functional group. Initial Functional Group Codes: The following functional group codes will be used. CS = Computer System MON = Monitor (monitor, projector) PRT = Printer PHD = Peripheral Device or System Component (drive, scanner, digitizer, etc) DSL = Definitive SW (license) SRV = Service DOC = Document PRC = Process (document) EQP = Equipment (other office equipment, copies, bindery) BINV = Bulk (Consumables and Supplies) INV-BLD = Inventory Locations (where BLD is the Site Code) This has served us well so far in allowing us to track configuration items, primarily through asset management. If you need more details or discussion regarding some of the considerations that went into building this naming convention, please let me know. Hope this helps, Lee Marsh * Lee Marsh Remedy Administrator BAE Systems Office Automation Systems Team Antitrust Division, U.S. Department of Justice Email: lee.ma...@usdoj.gov * -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Greg Donalson Sent: Wednesday, March 24, 2010 2:58 PM To: arslist@ARSLIST.ORG Subject: CI Name - Computer Systems Hi everyone, We currently have the CMDB installed, but are not using it to its greatest potential. We are only manually imported and updating the CI's as people see fit. The initial owner of this process had the Tag Number and the CI Name as the same thing - the tag number of the CI. Nice to have duplicate data! They now would like to change the CI Name to be something more meaningful: 1. As we are on 7.0 and it shows the CI Name in the CI Viewer 2. Because virtual machines do not have tag numbers What is everyone else using as the CI Name in the Computer Systems form? Thanks! Greg ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Limiting Permissions on the Incident Management Form
7.5 extended the functionality to allow support groups that could not see a company to see an Incident for a company that their support group is assigned to. The only way I have seen what you have requested is to create a new company and restrict all other support users to only the old company and let the specific group members still be unrestricted. -Original Message- From: Arner, Todd tar...@glhec.org To: arslist@ARSLIST.ORG Sent: Wed, Mar 24, 2010 4:22 pm Subject: Limiting Permissions on the Incident Management Form ** Hello Listers, I received a request from our management wanting to limit the access of a particular type of Incidents to two specific groups. Currently any one with Incident user permissions can search the Incident form and see any Incident entered. We want to keep this functionality for the majority of Incidents but limit the permissions to our Security and Service Center for certain Incidents. Has anyone else had to do something similar? I have a couple of ideas on how to do this but just wanted to get others input to see if I am missing a better way to handle. ARS 7.1 Service Desk 7.0 SQL 2005 Thanks, Todd Arner Great Lakes he information contained in this communication may be confidential, is intended nly for the use of the recipient(s) named above, and may be legally privileged. f the reader of this message is not the intended recipient, you are hereby otified that any dissemination, distribution, or copying of this communication, r any of its contents, is strictly prohibited. If you have received this ommunication in error, please notify the sender immediately and destroy or elete the original message and any copy of it from your computer system. If ou have any questions concerning this message, please contact the sender. === _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: new tool RRR|ArxToHTML added
Well...
I think that would be something to incorporate in ARInside.
It is not hard to fill out the C-structures with data from a def-file. It
is just a lot of hard work to get it complete and version independent...
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
what about DEF-to-HTML ?
On Wed, Mar 24, 2010 at 2:40 PM, John Sundberg
john.sundb...@kineticdata.com wrote:
Misi,
Good idea.
I would create a template file with placeholders for fields.
Some sort of
rrrhtmlprep -d ... which would create a template file.
Then a person could modify that file.
-add css references
-add javascript
blah blah
Then rrrarxtohtml -d -template -- would use the template to
create the files.
Also -- if somebody would prefer to open the ticket in MidTier or some
other strategy -- they could do that by modifying the template before
generation.
Again -- a great project.
Thanks for your most excellent work Misi.
Tusen Takk.
(My week attempt at Swedish)
This might make for a good subject at WWRUG10 !!!
-John
On Mar 24, 2010, at 12:57 PM, Misi Mladoniczky wrote:
Hi John,
Good idea!
I guess I should add some CSS-support to make it easier to drop the
files
onto a web server...
Another idea would be to allow shortcuts to Mid-Tier from the
result-list-file.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
logs.
Find these products, and many free tools and utilities, at
http://rrr.se.
Very slick.
So -- if you were to run this - and produce a bunch of HTML -- then
hook it to your web-server -- then use Lucene to crawl it -- you sort
of end up with a knowledgebase (sorta).
That would be a fun project.
-John
On Mar 24, 2010, at 12:12 PM, LJ Longwing wrote:
Nice
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Wednesday, March 24, 2010 10:31 AM
To: arslist@ARSLIST.ORG
Subject: OT: new tool RRR|ArxToHTML added
Hi All,
I have added a free utility for converting ARX-files into something we
humans can read.
This can be useful for archiving purposes, or when you want to bring
some
offline data with you on the road.
The result is an index-file with the result-list of your export data,
as
well as details and attachments for each record. You can drill-down
from the
index-file to the record-details.
This is the simplest way to run the tool:
C:\...rrrArxToHTML -a problem.arx -d problem.def -t problem
You will get a problem-folder created with an index.html-file, and a
sub-folders for each problem in the arx-file.
The def-file, containing the problem-form, is used in order to get
correct
representation of selection-field-values, as well as grouping fields by
pages and tab-order, etc.
Download the tool from: https://www.rrr.se/cgi/tools/main#rrrArxToHTML
usage: rrrArxToHTML -a data.arx
[ -d form.def ]
[ -t targetdir ]
[ -l index.html ]
[ -fse { iso-8859-1 | latin1 | utf-8 | cp850 } ] [ -e { iso-8859-1 |
latin1
| utf-8 } ] [ -f formname ] [ -glf id1,id2,id3 | ALL ] [ -vui {
viewname | viewid | DB } ] [ -hide id1,id2,id3 | ALL ] [ -show {
id1,id2,id3 | ALL } ] [ -sort { TAB | YX | XY | ID | NAME | DBNAME |
ARX }
] [ -suppressnull ] [ -maxrows n ] [ -silent ]
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
logs.
Find these products, and many free tools and utilities, at http://
rrr.se.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend
wwrug10
www.wwrug.com ARSlist: Where the Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
--
John Sundberg
Kinetic Data, Inc.
Building a Better Service Experience
Recipient of the WWRUG09 Innovator of the Year Award
john.sundb...@kineticdata.com
651.556.0930 I www.kineticdata.com
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
--
This message was scanned by ESVA and is believed to be clean.
Re: new tool RRR|ArxToHTML added
Well...from that standpoint ARInside already does 'XML' to HTMLbut not
Def.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Wednesday, March 24, 2010 2:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: new tool RRR|ArxToHTML added
Well...
I think that would be something to incorporate in ARInside.
It is not hard to fill out the C-structures with data from a def-file. It is
just a lot of hard work to get it complete and version independent...
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
what about DEF-to-HTML ?
On Wed, Mar 24, 2010 at 2:40 PM, John Sundberg
john.sundb...@kineticdata.com wrote:
Misi,
Good idea.
I would create a template file with placeholders for fields.
Some sort of
rrrhtmlprep -d ... which would create a template file.
Then a person could modify that file.
-add css references
-add javascript
blah blah
Then rrrarxtohtml -d -template -- would use the template to
create the files.
Also -- if somebody would prefer to open the ticket in MidTier or
some other strategy -- they could do that by modifying the template
before generation.
Again -- a great project.
Thanks for your most excellent work Misi.
Tusen Takk.
(My week attempt at Swedish)
This might make for a good subject at WWRUG10 !!!
-John
On Mar 24, 2010, at 12:57 PM, Misi Mladoniczky wrote:
Hi John,
Good idea!
I guess I should add some CSS-support to make it easier to drop the
files onto a web server...
Another idea would be to allow shortcuts to Mid-Tier from the
result-list-file.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
logs.
Find these products, and many free tools and utilities, at
http://rrr.se.
Very slick.
So -- if you were to run this - and produce a bunch of HTML -- then
hook it to your web-server -- then use Lucene to crawl it -- you
sort of end up with a knowledgebase (sorta).
That would be a fun project.
-John
On Mar 24, 2010, at 12:12 PM, LJ Longwing wrote:
Nice
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Wednesday, March 24, 2010 10:31 AM
To: arslist@ARSLIST.ORG
Subject: OT: new tool RRR|ArxToHTML added
Hi All,
I have added a free utility for converting ARX-files into something
we humans can read.
This can be useful for archiving purposes, or when you want to bring
some offline data with you on the road.
The result is an index-file with the result-list of your export
data, as well as details and attachments for each record. You can
drill-down from the index-file to the record-details.
This is the simplest way to run the tool:
C:\...rrrArxToHTML -a problem.arx -d problem.def -t problem
You will get a problem-folder created with an index.html-file, and a
sub-folders for each problem in the arx-file.
The def-file, containing the problem-form, is used in order to get
correct representation of selection-field-values, as well as
grouping fields by pages and tab-order, etc.
Download the tool from:
https://www.rrr.se/cgi/tools/main#rrrArxToHTML
usage: rrrArxToHTML -a data.arx
[ -d form.def ]
[ -t targetdir ]
[ -l index.html ]
[ -fse { iso-8859-1 | latin1 | utf-8 | cp850 } ] [ -e { iso-8859-1 |
latin1
| utf-8 } ] [ -f formname ] [ -glf id1,id2,id3 | ALL ] [ -vui {
viewname | viewid | DB } ] [ -hide id1,id2,id3 | ALL ] [ -show
{ id1,id2,id3 | ALL } ] [ -sort { TAB | YX | XY | ID | NAME |
DBNAME | ARX } ] [ -suppressnull ] [ -maxrows n ] [ -silent ]
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
logs.
Find these products, and many free tools and utilities, at http://
rrr.se.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend
wwrug10 www.wwrug.com ARSlist: Where the Answers Are
___ UNSUBSCRIBE or access ARSlist Archives at
www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the
Answers Are
--
John Sundberg
Kinetic Data, Inc.
Building a Better Service Experience
Recipient of the WWRUG09 Innovator of the Year Award
john.sundb...@kineticdata.com
Re: new tool RRR|ArxToHTML added
I am finding in the close arena like dod disa DARPA ect. They will not
allow arinside but I can get the def. So using something like this is
non intrusive in a closed and classified arena... I was just hoping.
Thanks anyways
Sent from my iPhone
On Mar 24, 2010, at 4:52 PM, Misi Mladoniczky m...@rrr.se wrote:
Well...
I think that would be something to incorporate in ARInside.
It is not hard to fill out the C-structures with data from a def-
file. It
is just a lot of hard work to get it complete and version
independent...
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
logs.
Find these products, and many free tools and utilities, at http://rrr.se
.
what about DEF-to-HTML ?
On Wed, Mar 24, 2010 at 2:40 PM, John Sundberg
john.sundb...@kineticdata.com wrote:
Misi,
Good idea.
I would create a template file with placeholders for fields.
Some sort of
rrrhtmlprep -d ... which would create a template file.
Then a person could modify that file.
-add css references
-add javascript
blah blah
Then rrrarxtohtml -d -template -- would use the template
to
create the files.
Also -- if somebody would prefer to open the ticket in MidTier or
some
other strategy -- they could do that by modifying the template
before
generation.
Again -- a great project.
Thanks for your most excellent work Misi.
Tusen Takk.
(My week attempt at Swedish)
This might make for a good subject at WWRUG10 !!!
-John
On Mar 24, 2010, at 12:57 PM, Misi Mladoniczky wrote:
Hi John,
Good idea!
I guess I should add some CSS-support to make it easier to drop the
files
onto a web server...
Another idea would be to allow shortcuts to Mid-Tier from the
result-list-file.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by
optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
logs.
Find these products, and many free tools and utilities, at
http://rrr.se.
Very slick.
So -- if you were to run this - and produce a bunch of HTML -- then
hook it to your web-server -- then use Lucene to crawl it -- you
sort
of end up with a knowledgebase (sorta).
That would be a fun project.
-John
On Mar 24, 2010, at 12:12 PM, LJ Longwing wrote:
Nice
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Wednesday, March 24, 2010 10:31 AM
To: arslist@ARSLIST.ORG
Subject: OT: new tool RRR|ArxToHTML added
Hi All,
I have added a free utility for converting ARX-files into
something we
humans can read.
This can be useful for archiving purposes, or when you want to
bring
some
offline data with you on the road.
The result is an index-file with the result-list of your export
data,
as
well as details and attachments for each record. You can drill-down
from the
index-file to the record-details.
This is the simplest way to run the tool:
C:\...rrrArxToHTML -a problem.arx -d problem.def -t problem
You will get a problem-folder created with an index.html-file,
and a
sub-folders for each problem in the arx-file.
The def-file, containing the problem-form, is used in order to get
correct
representation of selection-field-values, as well as grouping
fields by
pages and tab-order, etc.
Download the tool from: https://www.rrr.se/cgi/tools/main#rrrArxToHTML
usage: rrrArxToHTML -a data.arx
[ -d form.def ]
[ -t targetdir ]
[ -l index.html ]
[ -fse { iso-8859-1 | latin1 | utf-8 | cp850 } ] [ -e
{ iso-8859-1 |
latin1
| utf-8 } ] [ -f formname ] [ -glf id1,id2,id3 | ALL ] [ -vui {
viewname | viewid | DB } ] [ -hide id1,id2,id3 | ALL ] [ -
show {
id1,id2,id3 | ALL } ] [ -sort { TAB | YX | XY | ID | NAME |
DBNAME |
ARX }
] [ -suppressnull ] [ -maxrows n ] [ -silent ]
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by
optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
logs.
Find these products, and many free tools and utilities, at http://
rrr.se.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend
wwrug10
www.wwrug.com ARSlist: Where the Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
--
John Sundberg
Kinetic Data, Inc.
Building a Better Service Experience
Recipient of the WWRUG09 Innovator of the Year Award
john.sundb...@kineticdata.com
651.556.0930 I www.kineticdata.com
Re: new tool RRR|ArxToHTML added
Oh right. I missed that
Sent from my iPhone
On Mar 24, 2010, at 5:09 PM, LJ Longwing lj.longw...@gmail.com wrote:
Well...from that standpoint ARInside already does 'XML' to
HTMLbut not
Def.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Wednesday, March 24, 2010 2:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: new tool RRR|ArxToHTML added
Well...
I think that would be something to incorporate in ARInside.
It is not hard to fill out the C-structures with data from a def-
file. It is
just a lot of hard work to get it complete and version independent...
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
logs.
Find these products, and many free tools and utilities, at http://rrr.se
.
what about DEF-to-HTML ?
On Wed, Mar 24, 2010 at 2:40 PM, John Sundberg
john.sundb...@kineticdata.com wrote:
Misi,
Good idea.
I would create a template file with placeholders for fields.
Some sort of
rrrhtmlprep -d ... which would create a template file.
Then a person could modify that file.
-add css references
-add javascript
blah blah
Then rrrarxtohtml -d -template -- would use the template
to
create the files.
Also -- if somebody would prefer to open the ticket in MidTier or
some other strategy -- they could do that by modifying the template
before generation.
Again -- a great project.
Thanks for your most excellent work Misi.
Tusen Takk.
(My week attempt at Swedish)
This might make for a good subject at WWRUG10 !!!
-John
On Mar 24, 2010, at 12:57 PM, Misi Mladoniczky wrote:
Hi John,
Good idea!
I guess I should add some CSS-support to make it easier to drop the
files onto a web server...
Another idea would be to allow shortcuts to Mid-Tier from the
result-list-file.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by
optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
logs.
Find these products, and many free tools and utilities, at
http://rrr.se.
Very slick.
So -- if you were to run this - and produce a bunch of HTML -- then
hook it to your web-server -- then use Lucene to crawl it -- you
sort of end up with a knowledgebase (sorta).
That would be a fun project.
-John
On Mar 24, 2010, at 12:12 PM, LJ Longwing wrote:
Nice
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Wednesday, March 24, 2010 10:31 AM
To: arslist@ARSLIST.ORG
Subject: OT: new tool RRR|ArxToHTML added
Hi All,
I have added a free utility for converting ARX-files into something
we humans can read.
This can be useful for archiving purposes, or when you want to
bring
some offline data with you on the road.
The result is an index-file with the result-list of your export
data, as well as details and attachments for each record. You can
drill-down from the index-file to the record-details.
This is the simplest way to run the tool:
C:\...rrrArxToHTML -a problem.arx -d problem.def -t problem
You will get a problem-folder created with an index.html-file,
and a
sub-folders for each problem in the arx-file.
The def-file, containing the problem-form, is used in order to get
correct representation of selection-field-values, as well as
grouping fields by pages and tab-order, etc.
Download the tool from:
https://www.rrr.se/cgi/tools/main#rrrArxToHTML
usage: rrrArxToHTML -a data.arx
[ -d form.def ]
[ -t targetdir ]
[ -l index.html ]
[ -fse { iso-8859-1 | latin1 | utf-8 | cp850 } ] [ -e
{ iso-8859-1 |
latin1
| utf-8 } ] [ -f formname ] [ -glf id1,id2,id3 | ALL ] [ -vui {
viewname | viewid | DB } ] [ -hide id1,id2,id3 | ALL ] [ -
show
{ id1,id2,id3 | ALL } ] [ -sort { TAB | YX | XY | ID | NAME |
DBNAME | ARX } ] [ -suppressnull ] [ -maxrows n ] [ -silent ]
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by
optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
logs.
Find these products, and many free tools and utilities, at http://
rrr.se.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend
wwrug10 www.wwrug.com ARSlist: Where the Answers Are
___ UNSUBSCRIBE or access ARSlist Archives at
www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the
Answers Are
--
John Sundberg
Kinetic Data, Inc.
Building a Better Service Experience
Recipient of the WWRUG09 Innovator of the Year Award
Re: new tool RRR|ArxToHTML added
HmmmI used ARInside when I was working with NorthComeither way you
could run ARInside in 'offline mode' with an XML def file of the system.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pat Zandi
Sent: Wednesday, March 24, 2010 3:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: new tool RRR|ArxToHTML added
I am finding in the close arena like dod disa DARPA ect. They will not allow
arinside but I can get the def. So using something like this is
non intrusive in a closed and classified arena... I was just hoping.
Thanks anyways
Sent from my iPhone
On Mar 24, 2010, at 4:52 PM, Misi Mladoniczky m...@rrr.se wrote:
Well...
I think that would be something to incorporate in ARInside.
It is not hard to fill out the C-structures with data from a def-
file. It is just a lot of hard work to get it complete and version
independent...
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
logs.
Find these products, and many free tools and utilities, at
http://rrr.se .
what about DEF-to-HTML ?
On Wed, Mar 24, 2010 at 2:40 PM, John Sundberg
john.sundb...@kineticdata.com wrote:
Misi,
Good idea.
I would create a template file with placeholders for fields.
Some sort of
rrrhtmlprep -d ... which would create a template file.
Then a person could modify that file.
-add css references
-add javascript
blah blah
Then rrrarxtohtml -d -template -- would use the template
to create the files.
Also -- if somebody would prefer to open the ticket in MidTier or
some other strategy -- they could do that by modifying the template
before generation.
Again -- a great project.
Thanks for your most excellent work Misi.
Tusen Takk.
(My week attempt at Swedish)
This might make for a good subject at WWRUG10 !!!
-John
On Mar 24, 2010, at 12:57 PM, Misi Mladoniczky wrote:
Hi John,
Good idea!
I guess I should add some CSS-support to make it easier to drop the
files onto a web server...
Another idea would be to allow shortcuts to Mid-Tier from the
result-list-file.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by
optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
logs.
Find these products, and many free tools and utilities, at
http://rrr.se.
Very slick.
So -- if you were to run this - and produce a bunch of HTML -- then
hook it to your web-server -- then use Lucene to crawl it -- you
sort of end up with a knowledgebase (sorta).
That would be a fun project.
-John
On Mar 24, 2010, at 12:12 PM, LJ Longwing wrote:
Nice
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Wednesday, March 24, 2010 10:31 AM
To: arslist@ARSLIST.ORG
Subject: OT: new tool RRR|ArxToHTML added
Hi All,
I have added a free utility for converting ARX-files into
something we
humans can read.
This can be useful for archiving purposes, or when you want to
bring
some
offline data with you on the road.
The result is an index-file with the result-list of your export
data,
as
well as details and attachments for each record. You can drill-down
from the
index-file to the record-details.
This is the simplest way to run the tool:
C:\...rrrArxToHTML -a problem.arx -d problem.def -t problem
You will get a problem-folder created with an index.html-file,
and a
sub-folders for each problem in the arx-file.
The def-file, containing the problem-form, is used in order to get
correct
representation of selection-field-values, as well as grouping
fields by
pages and tab-order, etc.
Download the tool from: https://www.rrr.se/cgi/tools/main#rrrArxToHTML
usage: rrrArxToHTML -a data.arx
[ -d form.def ]
[ -t targetdir ]
[ -l index.html ]
[ -fse { iso-8859-1 | latin1 | utf-8 | cp850 } ] [ -e
{ iso-8859-1 |
latin1
| utf-8 } ] [ -f formname ] [ -glf id1,id2,id3 | ALL ] [ -vui {
viewname | viewid | DB } ] [ -hide id1,id2,id3 | ALL ] [ -
show {
id1,id2,id3 | ALL } ] [ -sort { TAB | YX | XY | ID | NAME |
DBNAME |
ARX }
] [ -suppressnull ] [ -maxrows n ] [ -silent ]
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by
optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
logs.
Find these products, and many free tools and utilities, at http://
rrr.se.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend
wwrug10
www.wwrug.com
ARS 7.5 Consuming a Web Service that requires AD Authentication
Hello List, We are working to consume a LANDesk web service to bring in asset information into the our CMDB (7.6). We are encountering an issue with authenticating to the LD server. They are using Windows integrated authentication to secure access the web service. We have tried using domain\username with no luck. Can Remedy use more than just basic authentication to consume a web service? I am sure somebody has come up against this before. Thanks, Jason ARS 7.5 p1 Windows 2008 x64 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Seeking Mid to Senior Level Remedy Developer in the Atlanta Area
Hello All, We are looking to hire a full time mid to senior level developer in the Atlanta, GA area. Experience with 7X CMDB/Asset/Change/SLM/Incident is preferred. This developer position would interact with two other developers and an administrator. We plan to roll out SLA/Change and Asset this year and need a third developer to join the party. :-) Please send resumes to me if interested. Kind Regards, Jase Brandon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
RKM Document Migration from Dev to production
List, I am in a pickle here. I have 200 RKM documents that are in a dev environment. Thise ID's are 100-300. I am being asked to move them into poduction where there are 500 documents, 100-500. Is there an easy way to move those 200 RKM documents from dev into production that will automatically pick up the nextr id's like 501 etc... RKM 7.2, ARS 7.5, SQL 2005 DB, windows 2003 server, tomcat for RKM -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: RKM Document Migration from Dev to production
Review the XML document and you see the ID is on the document. There is a command line import tool this might help. -Original Message- From: Kevin Begosh kbeg...@gmail.com To: arslist@ARSLIST.ORG Sent: Wed, Mar 24, 2010 8:04 pm Subject: RKM Document Migration from Dev to production ** List, I am in a pickle here. I have 200 RKM documents that are in a dev environment. Thise ID's are 100-300. I am being asked to move them into poduction where there are 500 documents, 100-500. Is there an easy way to move those 200 RKM documents from dev into production that will automatically pick up the nextr id's like 501 etc... RKM 7.2, ARS 7.5, SQL 2005 DB, windows 2003 server, tomcat for RKM -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: RKM Document Migration from Dev to production
I see that there is the document ID in the document and the document name itself is the document ID. Is there anyway to ot manully change it? Where is this command line import tool you are refering to? Kevin Begosh On Wed, Mar 24, 2010 at 5:13 PM, Roger Justice rjust2...@aol.com wrote: ** Review the XML document and you see the ID is on the document. There is a command line import tool this might help. -Original Message- From: Kevin Begosh kbeg...@gmail.com To: arslist@ARSLIST.ORG Sent: Wed, Mar 24, 2010 8:04 pm Subject: RKM Document Migration from Dev to production ** List, I am in a pickle here. I have 200 RKM documents that are in a dev environment. Thise ID's are 100-300. I am being asked to move them into poduction where there are 500 documents, 100-500. Is there an easy way to move those 200 RKM documents from dev into production that will automatically pick up the nextr id's like 501 etc... RKM 7.2, ARS 7.5, SQL 2005 DB, windows 2003 server, tomcat for RKM -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: RKM Document Migration from Dev to production
I cannot find it listed in my manuals at this time. RKM 7.2 included an import tool and you should able to find a document that has it listed. -Original Message- From: Kevin Begosh kbeg...@gmail.com To: arslist@ARSLIST.ORG Sent: Wed, Mar 24, 2010 8:32 pm Subject: Re: RKM Document Migration from Dev to production ** I see that there is the document ID in the document and the document name itself is the document ID. Is there anyway to ot manully change it? Where is this command line import tool you are refering to? Kevin Begosh On Wed, Mar 24, 2010 at 5:13 PM, Roger Justice rjust2...@aol.com wrote: ** Review the XML document and you see the ID is on the document. There is a command line import tool this might help. -Original Message- From: Kevin Begosh kbeg...@gmail.com To: arslist@ARSLIST.ORG Sent: Wed, Mar 24, 2010 8:04 pm Subject: RKM Document Migration from Dev to production ** List, I am in a pickle here. I have 200 RKM documents that are in a dev environment. Thise ID's are 100-300. I am being asked to move them into poduction where there are 500 documents, 100-500. Is there an easy way to move those 200 RKM documents from dev into production that will automatically pick up the nextr id's like 501 etc... RKM 7.2, ARS 7.5, SQL 2005 DB, windows 2003 server, tomcat for RKM -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: RKM Document Migration from Dev to production
okay thanks. I cannot find it either. The only thing I saw was RKM convert but that was chaning it for multi tenancy On Wed, Mar 24, 2010 at 6:47 PM, Roger Justice rjust2...@aol.com wrote: ** I cannot find it listed in my manuals at this time. RKM 7.2 included an import tool and you should able to find a document that has it listed. -Original Message- From: Kevin Begosh kbeg...@gmail.com To: arslist@ARSLIST.ORG Sent: Wed, Mar 24, 2010 8:32 pm Subject: Re: RKM Document Migration from Dev to production ** I see that there is the document ID in the document and the document name itself is the document ID. Is there anyway to ot manully change it? Where is this command line import tool you are refering to? Kevin Begosh On Wed, Mar 24, 2010 at 5:13 PM, Roger Justice rjust2...@aol.comwrote: ** Review the XML document and you see the ID is on the document. There is a command line import tool this might help. -Original Message- From: Kevin Begosh kbeg...@gmail.com To: arslist@ARSLIST.ORG Sent: Wed, Mar 24, 2010 8:04 pm Subject: RKM Document Migration from Dev to production ** List, I am in a pickle here. I have 200 RKM documents that are in a dev environment. Thise ID's are 100-300. I am being asked to move them into poduction where there are 500 documents, 100-500. Is there an easy way to move those 200 RKM documents from dev into production that will automatically pick up the nextr id's like 501 etc... RKM 7.2, ARS 7.5, SQL 2005 DB, windows 2003 server, tomcat for RKM -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: RKM Document Migration from Dev to production
To really do it, you probably need to manually rename the files and edit them with the document ID that you want them to have. You will probably also have to update the RKM database to increase the next document ID to a number greater than the last article that you will be adding from dev (I'm not sure where that field is off the top of my head, though - and I would probably do that before you start editing and renaming files to ensure that you don't get new articles added in production with a document number that you were going to use for your dev articles). Then I think you can probably just throw the documents in the Published directory (or whatever it's named) and then reindex your articles for them to get picked up and included in search results. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh Sent: Wednesday, March 24, 2010 6:32 PM To: arslist@ARSLIST.ORG Subject: Re: RKM Document Migration from Dev to production ** I see that there is the document ID in the document and the document name itself is the document ID. Is there anyway to ot manully change it? Where is this command line import tool you are refering to? Kevin Begosh On Wed, Mar 24, 2010 at 5:13 PM, Roger Justice rjust2...@aol.commailto:rjust2...@aol.com wrote: ** Review the XML document and you see the ID is on the document. There is a command line import tool this might help. -Original Message- From: Kevin Begosh kbeg...@gmail.commailto:kbeg...@gmail.com To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Wed, Mar 24, 2010 8:04 pm Subject: RKM Document Migration from Dev to production ** List, I am in a pickle here. I have 200 RKM documents that are in a dev environment. Thise ID's are 100-300. I am being asked to move them into poduction where there are 500 documents, 100-500. Is there an easy way to move those 200 RKM documents from dev into production that will automatically pick up the nextr id's like 501 etc... RKM 7.2, ARS 7.5, SQL 2005 DB, windows 2003 server, tomcat for RKM -- Kevin Begosh _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
