Re: Mid Tier Install Prerequisite - TOMCAT

[Joe D'Souza]

Without a sense of what specific problem you are facing, its hard to guide
you where you may or may not have missed something. But I can assure you
that if you have followed all the steps as required as a part of
pre-requisites before you stand up your system, there is not a lot you need
to do to have the bundled Tomcat up and running.

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Wu
Sent: Monday, July 11, 2016 12:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier Install Prerequisite - TOMCAT

Correction, we did the tomcat installation during the mid tier installation,
since it is included in the midtier. 


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Re: Load balancing

[Jaffer Mahsoob]

Hey Mark, here's what I've done before...  I used the mid-tier sample script to 
check if a specific server is responding to requests, then set the netscaller 
to use the script URL to check the servers, it responds with a 200(OK) if the 
server responds, if not then disable the port redirect until it comes back 
up...  It works on Cisco, should be identical functionality on Netscaller  
If you need me to send it to you, let me know, you know where to find me...


-Jaffer

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Re: Load balancing

[Joe D'Souza]

I was wondering if you could copy the arsignal and its supporting libraries
where needed and use them to get a signal back on whether or not the AR
System server is up or not responding.. Or use a utility like
arcreateentry..

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo
Sent: Monday, July 11, 2016 10:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Load balancing

 

Hi Rick :)

 

What is the life test implemented on the Netscaler? If it's "just" the ARS
TCP port ping it will not be enough as LJ mentioned and you will have the
same problems using the BigIP F5.

I was recently at a customer site where the F5 did not detect that the ARS
was out due to the "ping" on the ARS TCP port.

 

Indeed there are cases where an ARS server can just be "out" (not handling
requests) but continue to accept connection on the TCP port.

As LJ said, one of the option is to write a "real" life test using ARS Java
APIs (for example):

-> Login,

-> Query on COM:Company to search for "- Global -",

-> Logout,

-> It would write a file somewhere,

-> This file would be parsed by the Load Balancer to check if the ARS Server
is answering requests and to exclude or include it from the Load Balancer,

 

Best regards.

 

 

Laurent.

 


On 11 Jul, 2016, at 04:12 PM, Rick Cook  wrote:

**

Mark, FWIW, we are seeing issues with Netscalers as well, on an 8.1
platform. Servers that are part and running get dropped from the LB, etc.
We've been working with our system engineers on it, but it may be a
limitation in the Netscaler architecture.  We asked for F5s

Rick

On Jul 11, 2016 06:49, "Brittain, Mark"  wrote:



**

Hi All

 

I have two mid-tiers and two AR Servers in a server group with netscaler
load balancing in-between. Had a situation where the second AR Server in the
group stopped responding but the load balancing did not detect this and
whole server group became inaccessible. Digging a little deeper into the
load balancing determined the netscaler pings the per port but doesn't go
any deeper. So in this situation, the port was up and netscaler continued to
push traffic to the hung server.

 

Is there something better that netscaler can monitor that would detect when
the AR Server stops? If not, is there any way to ensure that if one server
quits, everything goes to the other server and users are not interrupted?

 

ARS 7.6.04 SP5

ITSM 7.6.04 SP2

Mid-Tier 7.6.04 SP5

 

Thanks

Mark

 

Mark Brittain  | Sr. Systems Engineer | 315.637.9337 O 315.882.5360 M

125 Elwood Davis Road | Syracuse NY 13212

Navisite

 

 


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Re: JOB: Sr. Remedy Developer- Temporary Position (Permanant Residents or US Citizens only)...

[Joe D'Souza]

!!!CORRECTION!!!

 

There was a small edit on the web posting which by mistake mentioned this as
a Full time job instead of Contract which resulted in a different web
link... Please use this instead of the one in the original posting.. I
apologize for any inconvenience..

 

 

 

Hi Joe, 

 

Please see the below job description and new link.  Thanks again for
sharing!

 

Best Regards,

 

Cindi 

 

 

Our team is looking to hire a Temporary Remedy Developer who enjoys working
in a fast-paced Federal Government environment. This candidate will have the
opportunity to showcase great customer service, technical skill and
teamwork. The project location is in Suitland, MD with direct Metro access
and free parking.

 

This is a temporary contract position for 3 months.  The candidate must be a
Permanent Resident or a US citizen. Candidate will be required to possess an
active Public Trust investigation. All work must be performed on client site
in a secure location.

 

The candidate will be responsible to perform the analysis, integration, data
and workflow development, documentation, testing, and implementation of
solutions within the Remedy 9.1 environment to support the forthcoming
projects as directed.

 

The consultant will be expected to perform modifications/configuration of
the Remedy custom and ITSM modules, forms, workflow, interfaces and any
other configurations required to support the in-house processes as directed.

 

Please see the link to the job ad http://smrtr.io/Rasbaw for more
information or please contact Cindi Mitchell, Director of Human Resources at
(410) 317-2150 or cmitch...@attivasoft.com.

 

 

 

 

Disregard the below portion of this email.

 

  _  

From: Joe D'Souza [mailto:jdso...@shyle.net] 
Sent: Monday, July 11, 2016 5:52 PM
To: ARS Discussion List
Cc: 'cmitch...@attivasoft.com'
Subject: JOB: Sr. Remedy Developer- Temporary Position (Permanant Residents
or US Citizens only)...

 

I am posting this on behalf of Cindi Mitchell whose contact details you will
find below.. The job is in the Washington DC area and would be ideally
suited to local candidates as there isn't a margin to allow for any travel
or relocation related expenses..

 

I am not involved in the hiring process in any way and am only posting this
only on behalf of Cindi Mitchell as she requested me to do so, so please
direct your profiles as instructed below through the web link to ensure that
she gets it in good time.

 

Cheers

 

Joe

 

 

 

Quoting Cindi Mitchell, the requirements are as described below..:

Our team is looking to hire a Temporary Remedy Developer who enjoys working
in a fast-paced Federal Government environment. This candidate will have the
opportunity to showcase great customer service, technical skill and
teamwork. The project location is in Suitland, MD with direct Metro access
and free parking.  

 

This is a temporary contract position for 3 months.  The candidate must be a
Permanent Resident or a US citizen. Candidate will be required to possess an
active Public Trust investigation. All work must be performed on client site
in a secure location. 

 

The candidate will be responsible to perform the analysis, integration, data
and workflow development, documentation, testing, and implementation of
solutions within the Remedy 9.1 environment to support the forthcoming
projects as directed.  

 

The consultant will be expected to perform modifications/configuration of
the Remedy custom and ITSM modules, forms, workflow, interfaces and any
other configurations required to support the in-house processes as directed.

 

Please see the link to the job ad http://smrtr.io/eySI9Q for more
information or please contact Cindi Mitchell, Director of Human Resources at
(410) 317-2150 or cmitch...@attivasoft.com.


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JOB: Sr. Remedy Developer- Temporary Position (Permanant Residents or US Citizens only)...

[Joe D'Souza]

I am posting this on behalf of Cindi Mitchell whose contact details you will
find below.. The job is in the Washington DC area and would be ideally
suited to local candidates as there isn't a margin to allow for any travel
or relocation related expenses..

 

I am not involved in the hiring process in any way and am only posting this
only on behalf of Cindi Mitchell as she requested me to do so, so please
direct your profiles as instructed below through the web link to ensure that
she gets it in good time.

 

Cheers

 

Joe

 

 

 

Quoting Cindi Mitchell, the requirements are as described below..:

Our team is looking to hire a Temporary Remedy Developer who enjoys working
in a fast-paced Federal Government environment. This candidate will have the
opportunity to showcase great customer service, technical skill and
teamwork. The project location is in Suitland, MD with direct Metro access
and free parking.  

 

This is a temporary contract position for 3 months.  The candidate must be a
Permanent Resident or a US citizen. Candidate will be required to possess an
active Public Trust investigation. All work must be performed on client site
in a secure location. 

 

The candidate will be responsible to perform the analysis, integration, data
and workflow development, documentation, testing, and implementation of
solutions within the Remedy 9.1 environment to support the forthcoming
projects as directed.  

 

The consultant will be expected to perform modifications/configuration of
the Remedy custom and ITSM modules, forms, workflow, interfaces and any
other configurations required to support the in-house processes as directed.

 

Please see the link to the job ad http://smrtr.io/eySI9Q for more
information or please contact Cindi Mitchell, Director of Human Resources at
(410) 317-2150 or cmitch...@attivasoft.com.


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Re: Mid Tier Install Prerequisite - TOMCAT

[Daniel Wu]

Here is what we have installed in sequence.
1.JDK 1.6u34
2.Mid Tier 7.6.04 along with tomcat 6
3.Config mid tier config tool
4.Restart mid tier server

I wander if there is more to do on the tomcat, other than changing the
server.xml for the port(what we prefer to do).

On Monday, July 11, 2016, Joe D'Souza  wrote:

> Without a sense of what specific problem you are facing, its hard to guide
> you where you may or may not have missed something. But I can assure you
> that if you have followed all the steps as required as a part of
> pre-requisites before you stand up your system, there is not a lot you need
> to do to have the bundled Tomcat up and running.
>
> Joe
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG ] On Behalf Of Daniel Wu
> Sent: Monday, July 11, 2016 12:10 PM
> To: arslist@ARSLIST.ORG 
> Subject: Re: Mid Tier Install Prerequisite - TOMCAT
>
> Correction, we did the tomcat installation during the mid tier
> installation,
> since it is included in the midtier.
>
>
> 
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>
>
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>

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Re: Mid Tier Install Prerequisite - TOMCAT

[Jason Miller]

Those are some pretty old/vulnerable/no longer maintained versions of
Tomcat and Java. The latest SP/patch of MT 7.6.04 should work very well on
TC 7 with Java 7 (TC/Java 8 might even be supported in the latest version
of MT?).

I recommend installing Tomcat yourself before installing MT and it's
bundled TC to give you more flexibility and the ability to easily keep
up-to-date. The bundled TC is really only meant for standing up quick demo
systems (and even then I typically don't use that TC because it only takes
a few minutes to install TC separately).

Once you get into the habit of building the full MT app stack Java -> TC -
MT you get pretty fast at it. At this point my team can typically take down
a web server, strip MT, TC and Java, reboot and rebuilt it with the latest
versions and configure in about 30 - 40 minutes.

Jason

On Mon, Jul 11, 2016 at 5:57 PM Daniel Wu  wrote:

> **
> Here is what we have installed in sequence.
> 1.JDK 1.6u34
> 2.Mid Tier 7.6.04 along with tomcat 6
> 3.Config mid tier config tool
> 4.Restart mid tier server
>
> I wander if there is more to do on the tomcat, other than changing the
> server.xml for the port(what we prefer to do).
>
> On Monday, July 11, 2016, Joe D'Souza  wrote:
>
>> Without a sense of what specific problem you are facing, its hard to guide
>> you where you may or may not have missed something. But I can assure you
>> that if you have followed all the steps as required as a part of
>> pre-requisites before you stand up your system, there is not a lot you
>> need
>> to do to have the bundled Tomcat up and running.
>>
>> Joe
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Wu
>> Sent: Monday, July 11, 2016 12:10 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Mid Tier Install Prerequisite - TOMCAT
>>
>> Correction, we did the tomcat installation during the mid tier
>> installation,
>> since it is included in the midtier.
>>
>>
>> 
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>>
>> ___
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>>
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Re: Mid tier link forcing user to login

[Misi Mladoniczky]

Hi,

Why do you have the username/pwd fields specified? If the user is logged in
maybe this confuses things? If the user is not logged in he/she should be
prompted for login/password anyway.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hello,
>
> We have a ticket notification that sends a link to remedy form/record. Some
> users are being forced to login to mid tier to view the record while others
> can simply click on the link and view it.
> What could be the reason?
>
> Below link is sent to the user in email
>
>  Click Here.
>
> This maps into, for example -
>
> http:///arsys/servlet/ViewFormServlet?server=remedy
> server=hpd_helpdesk=DefaultAdmin=Ticket=xyz==%2723007%27%3D%22HD00712387%22AND%277%27%3D0
>
>
>
> Thanks!
> Kaur
>
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>

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Re: Mid tier link forcing user to login

[Su Kaur]

Atleast on 7.6 this wasn't the case. Users were not prompted to login even if 
they are not already logged in.
Issue is consistent to only few users.
Removing the user name and pwd from link prompts all users to login.

Thanks!
Kaur

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Re: Remedy Admin/Developer Position

[babajan baig]

I am interested
Mail:- moghul.b...@gmail.com

Regards,
M Babajan Baig
Mobile #: +91-9703316799/+91-7795325234

On Fri, Jul 8, 2016 at 6:42 PM, Ali A. Musa  wrote:

> **
>
> Interested:
>
> amus...@yahoo.com
>
>
> --
> *From:* Action Request System discussion list(ARSList) [
> arslist@ARSLIST.ORG] on behalf of Ganesh Raut [rautganes...@gmail.com]
> *Sent:* Friday, July 08, 2016 8:19 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Remedy Admin/Developer Position
>
> **
>
> Interested..
> rautganes...@gmail.com
> +91 9921959349
> On 8 Jul 2016 7:40 a.m., "Kim Gallagher" <
> kgallag...@beaconhillstaffing.com> wrote:
>
> Hey everyone,
>
> Sorry to bother you all, but I'm having some difficulty filling a Remedy
> Admin position I have available in St. Louis, MO or Denver, CO and was
> referred to this list as a resource.
>
> If any of you are interested or know someone who would be, feel free to let
> me know! I've attached the description below. Thanks!
>
> Title: Remedy Admin
> Location: St. Louis, MO or Denver, CO
>
> Must Haves:
> 3-5 years of Technical Support to Remedy
> ·Development, configuration and Administration
>
> ·Screen Design/Configurations
>
> ·Form Design
>
> ·Web-service based development
>
> ·NOT simple Desktop/HelpDesk ticketing system support
>
> ITSM Configuration: Incident Module, Change Management Module, AR System
> ·Should have used it for change requests of routers and switches
>
> CMBD Version 8x
> Oracle Database Environment
> ITIL methodologies (Event, Request, change, Problem, Incident, SLM/Service
> Management)
>
> Plusses:
> CMBD Version 9
> AR System9.1
> Experience configuring and defining Foundation Data
>
>
> Day-to-Day:
> Beacon Hill Technologies is looking for a Remedy Developer/Admin to join
> one
> of our Telecom clients. This person will be working on the Remedy
> developing
> and administration team. This individual will be brought on specifically
> for
> day-to-day operational help as the team has too much work between them
> currently. This client will be working across multiple projects
> simultaneously to support an existing Remedy environment. Daily duties
> include making changes to accounts, configuring forms, and translating
> existing tickets from another Remedy system into their own environment.
>
>
>
>
> --
> View this message in context:
> http://ars-action-request-system.1.n7.nabble.com/Remedy-Admin-Developer-Position-tp124647.html
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
>
>
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>
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>
> The information in this email may contain confidential material and it is
> intended solely for the addresses. Access to this email by anyone else is
> unauthorized. If you are not the intended recipient, please delete the
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Re: Load balancing

[LJ LongWing]

Mark,
Smart Monitoring from the LB is always a critical thing, yet the discussion
doesn't usually start till you have your exact situation and people start
looking into 'what can the LB do to determine if a web/app node is ACTUALLY
online'.  I've dealt with this in the past.  My solution for it was to
write a program that 'exercised' the Remedy system, log on, do some
queries, etc...whatever it is you feel is appropriate to verify that the
node is working properly.  Have that program 'do something' that the LB can
use to determine 'up or down'as you found, port monitoring doesn't
work, not on the Remedy process at leastdo you have any quality
programmers that can exercise Remedy server via API, and do something like
put a file on the filesystem that the LB can look for?

On Mon, Jul 11, 2016 at 7:12 AM, Brittain, Mark 
wrote:

> **
>
> Hi All
>
>
>
> I have two mid-tiers and two AR Servers in a server group with netscaler
> load balancing in-between. Had a situation where the second AR Server in
> the group stopped responding but the load balancing did not detect this and
> whole server group became inaccessible. Digging a little deeper into the
> load balancing determined the netscaler pings the per port but doesn’t go
> any deeper. So in this situation, the port was up and netscaler continued
> to push traffic to the hung server.
>
>
>
> Is there something better that netscaler can monitor that would detect
> when the AR Server stops? If not, is there any way to ensure that if one
> server quits, everything goes to the other server and users are not
> interrupted?
>
>
>
> ARS 7.6.04 SP5
>
> ITSM 7.6.04 SP2
>
> Mid-Tier 7.6.04 SP5
>
>
>
> Thanks
>
> Mark
>
>
>
> *Mark Brittain * | Sr. Systems Engineer | 315.637.9337 O 315.882.5360 M
>
> 125 Elwood Davis Road | Syracuse NY 13212
>
> [image: Navisite]
>
>
>
> --
>
> This E-mail and any of its attachments may contain Time Warner Cable
> proprietary information, which is privileged, confidential, or subject to
> copyright belonging to Time Warner Cable. This E-mail is intended solely
> for the use of the individual or entity to which it is addressed. If you
> are not the intended recipient of this E-mail, you are hereby notified that
> any dissemination, distribution, copying, or action taken in relation to
> the contents of and attachments to this E-mail is strictly prohibited and
> may be unlawful. If you have received this E-mail in error, please notify
> the sender immediately and permanently delete the original and any copy of
> this E-mail and any printout.
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Load balancing

[Rick Cook]

Mark, FWIW, we are seeing issues with Netscalers as well, on an 8.1
platform. Servers that are part and running get dropped from the LB, etc.
We've been working with our system engineers on it, but it may be a
limitation in the Netscaler architecture.  We asked for F5s

Rick
On Jul 11, 2016 06:49, "Brittain, Mark"  wrote:

**

Hi All



I have two mid-tiers and two AR Servers in a server group with netscaler
load balancing in-between. Had a situation where the second AR Server in
the group stopped responding but the load balancing did not detect this and
whole server group became inaccessible. Digging a little deeper into the
load balancing determined the netscaler pings the per port but doesn’t go
any deeper. So in this situation, the port was up and netscaler continued
to push traffic to the hung server.



Is there something better that netscaler can monitor that would detect when
the AR Server stops? If not, is there any way to ensure that if one server
quits, everything goes to the other server and users are not interrupted?



ARS 7.6.04 SP5

ITSM 7.6.04 SP2

Mid-Tier 7.6.04 SP5



Thanks

Mark



*Mark Brittain * | Sr. Systems Engineer | 315.637.9337 O 315.882.5360 M

125 Elwood Davis Road | Syracuse NY 13212

[image: Navisite]



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Load balancing

[Brittain, Mark]

Hi All

I have two mid-tiers and two AR Servers in a server group with netscaler load 
balancing in-between. Had a situation where the second AR Server in the group 
stopped responding but the load balancing did not detect this and whole server 
group became inaccessible. Digging a little deeper into the load balancing 
determined the netscaler pings the per port but doesn't go any deeper. So in 
this situation, the port was up and netscaler continued to push traffic to the 
hung server.

Is there something better that netscaler can monitor that would detect when the 
AR Server stops? If not, is there any way to ensure that if one server quits, 
everything goes to the other server and users are not interrupted?

ARS 7.6.04 SP5
ITSM 7.6.04 SP2
Mid-Tier 7.6.04 SP5

Thanks
Mark

Mark Brittain  | Sr. Systems Engineer | 315.637.9337 O 315.882.5360 M
125 Elwood Davis Road | Syracuse NY 13212
[Navisite]




This E-mail and any of its attachments may contain Time Warner Cable 
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Re: Load balancing

[laurent matheo]

Hi Rick :)

What is the life test implemented on the Netscaler? If it's "just" the ARS TCP 
port ping it will not be enough as LJ mentioned and you will have the same problems using 
the BigIP F5.
I was recently at a customer site where the F5 did not detect that the ARS was out due to 
the "ping" on the ARS TCP port.

Indeed there are cases where an ARS server can just be "out" (not handling 
requests) but continue to accept connection on the TCP port.
As LJ said, one of the option is to write a "real" life test using ARS Java 
APIs (for example):
-> Login,
-> Query on COM:Company to search for "- Global -",
-> Logout,
-> It would write a file somewhere,
-> This file would be parsed by the Load Balancer to check if the ARS Server is 
answering requests and to exclude or include it from the Load Balancer,

Best regards.


Laurent.


On 11 Jul, 2016, at 04:12 PM, Rick Cook  wrote:

**
Mark, FWIW, we are seeing issues with Netscalers as well, on an 8.1 platform. 
Servers that are part and running get dropped from the LB, etc.  We've been 
working with our system engineers on it, but it may be a limitation in the 
Netscaler architecture.  We asked for F5s
Rick
On Jul 11, 2016 06:49, "Brittain, Mark"  wrote:
**
Hi All
 
I have two mid-tiers and two AR Servers in a server group with netscaler load 
balancing in-between. Had a situation where the second AR Server in the group 
stopped responding but the load balancing did not detect this and whole server 
group became inaccessible. Digging a little deeper into the load balancing 
determined the netscaler pings the per port but doesn’t go any deeper. So in 
this situation, the port was up and netscaler continued to push traffic to the 
hung server.
 
Is there something better that netscaler can monitor that would detect when the 
AR Server stops? If not, is there any way to ensure that if one server quits, 
everything goes to the other server and users are not interrupted?
 
ARS 7.6.04 SP5
ITSM 7.6.04 SP2
Mid-Tier 7.6.04 SP5
 
Thanks
Mark
 
Mark Brittain  | Sr. Systems Engineer | 315.637.9337 O 315.882.5360 M
125 Elwood Davis Road | Syracuse NY 13212

 


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Mid Tier Install Prerequisite - TOMCAT

[Daniel Wu]

Was there any additional steps required for mid tier installation on the TOMCAT 
? 
We did a default tomcat install, then mid tier. Now we are missing a bunch of 
cookies.
I can see we are missing many folders on our tomcat instance including the 
rootmanager folder.

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Re: Mid Tier Install Prerequisite - TOMCAT

[Daniel Wu]

Correction, we did the tomcat installation during the mid tier installation, 
since it is included in the midtier.

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