Re: [asterisk-users] Queue calls drop to voicemail intermittantly
so I tried this ...and locally on the same server, the channel variable 'VMFLAG' works great -- gets checked for direct calls, and set to 0 when sending calls through Queues. But the power of Chan Local/ to send calls between multiple servers is ruined because now if you dial direct a Local/ext ... it won't pass that variable along so all calls to external channels are considered Queue calls. :-\ gotta maintain that 'information' when I dial out over IAX2 to the other peer any random ideas appreciated, -- Chris Chris Earle [EMAIL PROTECTED] wrote in message news:[EMAIL PROTECTED] To solve the problem of Local channels answering Queue calls, I thought about myabe using a channel variable switch that turns on before the Queue is called, and a check in the extension-dial to Local/ext to see if it is a queue call and shouldn't go to voicemail, or if it's just a direct call that should go to voicemail after a certain time. ...I think it'll work, though I haven't tried it yet -- Tilghman Lesher [EMAIL PROTECTED] wrote in message news:[EMAIL PROTECTED] On Monday 17 December 2007 12:35, Gregory Malsack wrote: Can anyone tell me what might cause callers on hold in a queue to drop into agents voicemail boxes? Probably you're putting Local channels into the queue. Any answer event at all generated by the Local channel, including one generated by Voicemail, is considered a pickup by the Queue app. Note that if you use the raw channel (SIP/IAX/Zap/whatever), then this will not happen when a queue member fails to answer their phone. Or create extensions that do not end in Voicemail for the use of Queue. -- Tilghman ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue calls drop to voicemail intermittantly
To solve the problem of Local channels answering Queue calls, I thought about myabe using a channel variable switch that turns on before the Queue is called, and a check in the extension-dial to Local/ext to see if it is a queue call and shouldn't go to voicemail, or if it's just a direct call that should go to voicemail after a certain time. ...I think it'll work, though I haven't tried it yet -- Tilghman Lesher [EMAIL PROTECTED] wrote in message news:[EMAIL PROTECTED] On Monday 17 December 2007 12:35, Gregory Malsack wrote: Can anyone tell me what might cause callers on hold in a queue to drop into agents voicemail boxes? Probably you're putting Local channels into the queue. Any answer event at all generated by the Local channel, including one generated by Voicemail, is considered a pickup by the Queue app. Note that if you use the raw channel (SIP/IAX/Zap/whatever), then this will not happen when a queue member fails to answer their phone. Or create extensions that do not end in Voicemail for the use of Queue. -- Tilghman ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue calls drop to voicemail intermittantly
That’s what I thought, but they all deny that they are pressing any buttons on the phone. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Robert Norton - SophMedia LLC Sent: Monday, December 17, 2007 12:45 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: Re: [asterisk-users] Queue calls drop to voicemail intermittantly Are the agents “ignoring” the calls while their ringing? -- Robert Norton SophMedia LLC Operations Manager Cell: 480-234-4312 Office: 480-626-5449 (x300) P.O. Box 7755 Tempe, AZ 85281 HYPERLINK http://www.XStreamHost.comhttp://www.XStreamHost.com - Web Hosting HYPERLINK http://www.SophMedia.comhttp://www.SophMedia.com - Consulting Web Development -- NOTICE: This e-mail (including all attachments) may contain confidential and privileged material for the sole use of the intended recipient(s). You, the recipient, are obligated to maintain it in the safe, secure, and confidential manner. Any review, use, distribution, disclosure, or copying by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please notify the sender by reply e-mail and delete, or destroy all copies of this message immediately. _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gregory Malsack Sent: Monday, December 17, 2007 11:36 AM To: asterisk-users@lists.digium.com Subject: [asterisk-users] Queue calls drop to voicemail intermittantly Can anyone tell me what might cause callers on hold in a queue to drop into agents voicemail boxes? No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.503 / Virus Database: 269.17.4/1188 - Release Date: 12/17/2007 2:13 PM No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.503 / Virus Database: 269.17.4/1188 - Release Date: 12/17/2007 2:13 PM ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue calls drop to voicemail intermittantly
That is the same thing I thought as well. However the queue is set to an 18 second timeout and the voicemail is set to a 20 second timeout. I'll increase the voicemail timeout so there is a little more play there just to see if that helps. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Carlos Chavez Sent: Monday, December 17, 2007 1:03 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Queue calls drop to voicemail intermittantly On Mon, 2007-12-17 at 11:45 -0700, Robert Norton - SophMedia LLC wrote: Are the agents “ignoring” the calls while their ringing? -- Robert Norton SophMedia LLC Operations Manager Cell: 480-234-4312 Office: 480-626-5449 (x300) P.O. Box 7755 Tempe, AZ 85281 http://www.XStreamHost.com - Web Hosting http://www.SophMedia.com - Consulting Web Development I had this problem. What was happening was that the timeout on the dial command for the extension where the agent is was lower than the time the queue waits for the agent to answer before returning the call to the queue. The voicemail timeout should be higher than the time the queue waits until the agent answers. -- Telecomunicaciones Abiertas de México S.A. de C.V. Carlos Chávez Prats Director de Tecnología +52-55-91169161 ext 2001 No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.503 / Virus Database: 269.17.4/1188 - Release Date: 12/17/2007 2:13 PM No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.503 / Virus Database: 269.17.4/1188 - Release Date: 12/17/2007 2:13 PM ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue calls drop to voicemail intermittantly
I would use extensions, but they want the agents logging in and out of the queue so they can pull reports on when the agents are waiting for calls. The channels that are assigned to the queues are Agent/. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tilghman Lesher Sent: Monday, December 17, 2007 2:21 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Queue calls drop to voicemail intermittantly On Monday 17 December 2007 12:35, Gregory Malsack wrote: Can anyone tell me what might cause callers on hold in a queue to drop into agents voicemail boxes? Probably you're putting Local channels into the queue. Any answer event at all generated by the Local channel, including one generated by Voicemail, is considered a pickup by the Queue app. Note that if you use the raw channel (SIP/IAX/Zap/whatever), then this will not happen when a queue member fails to answer their phone. Or create extensions that do not end in Voicemail for the use of Queue. -- Tilghman ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.503 / Virus Database: 269.17.4/1188 - Release Date: 12/17/2007 2:13 PM No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.503 / Virus Database: 269.17.4/1188 - Release Date: 12/17/2007 2:13 PM ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Queue calls drop to voicemail intermittantly
Can anyone tell me what might cause callers on hold in a queue to drop into agents voicemail boxes? ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue calls drop to voicemail intermittantly
Are the agents ignoring the calls while their ringing? -- Robert Norton SophMedia LLC Operations Manager Cell: 480-234-4312 Office: 480-626-5449 (x300) P.O. Box 7755 Tempe, AZ 85281 http://www.XStreamHost.com - Web Hosting http://www.SophMedia.com - Consulting Web Development -- NOTICE: This e-mail (including all attachments) may contain confidential and privileged material for the sole use of the intended recipient(s). You, the recipient, are obligated to maintain it in the safe, secure, and confidential manner. Any review, use, distribution, disclosure, or copying by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please notify the sender by reply e-mail and delete, or destroy all copies of this message immediately. _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gregory Malsack Sent: Monday, December 17, 2007 11:36 AM To: asterisk-users@lists.digium.com Subject: [asterisk-users] Queue calls drop to voicemail intermittantly Can anyone tell me what might cause callers on hold in a queue to drop into agents voicemail boxes? ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue calls drop to voicemail intermittantly
On Mon, 2007-12-17 at 11:45 -0700, Robert Norton - SophMedia LLC wrote: Are the agents “ignoring” the calls while their ringing? -- Robert Norton SophMedia LLC Operations Manager Cell: 480-234-4312 Office: 480-626-5449 (x300) P.O. Box 7755 Tempe, AZ 85281 http://www.XStreamHost.com - Web Hosting http://www.SophMedia.com - Consulting Web Development I had this problem. What was happening was that the timeout on the dial command for the extension where the agent is was lower than the time the queue waits for the agent to answer before returning the call to the queue. The voicemail timeout should be higher than the time the queue waits until the agent answers. -- Telecomunicaciones Abiertas de México S.A. de C.V. Carlos Chávez Prats Director de Tecnología +52-55-91169161 ext 2001 signature.asc Description: This is a digitally signed message part ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue calls drop to voicemail intermittantly
On Monday 17 December 2007 12:35, Gregory Malsack wrote: Can anyone tell me what might cause callers on hold in a queue to drop into agents voicemail boxes? Probably you're putting Local channels into the queue. Any answer event at all generated by the Local channel, including one generated by Voicemail, is considered a pickup by the Queue app. Note that if you use the raw channel (SIP/IAX/Zap/whatever), then this will not happen when a queue member fails to answer their phone. Or create extensions that do not end in Voicemail for the use of Queue. -- Tilghman ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
