Re: [cisco-voip] Panic Button Solution?
Hi Lisa, There is a company based in India that I have used in the past that I believe have a product that meets your requirements. http://www.parsec-tech.com/ProjectDocs/MARS%20Panic%20Button.pdf I haven’t used this specific product before but used another (silent monitoring) and was very impressed with the product and service. Cheers Nick CCIE Collaboration #54108 On Mon, Jan 30, 2017 at 2:54 PM, Ryan Huff <ryanh...@outlook.com> wrote: > While this still in allows for 2-way communication; an interim solution > until the Informacast server is available again (that is your best option) > is to have the far end phone auto answer on speaker and do a local side > route pattern with a unique steering digit. > > Outside of that and assuming you have network devices that could do it, > you could on purpose, break the far end RTP network path; this would take > some engineering to isolate it to one phone still allow the call setup > (SIP) (would have to disable VAD / Silence suppression in CCM too which has > its own implications) and honestly, would it be worth the investment in > time and effort? > > How long until the upgrade on InformaCast Vs. how bad does it need done in > totality now, or can you implement a 'sort of complete' solution like just > having the far-end auto answer? > > Sent from my iPhone > > On Jan 30, 2017, at 4:36 PM, Ben Amick <bam...@humanarc.com> wrote: > > Issue with intercom is it is strictly a 1:1 relationship, and would > require a seemingly infinite number of sidecars on the campus police, as it > requires the intercom button on both devices., at least in my experience. > It also doesn’t establish a conversation, so you have no idea if anyone is > actually listening on the other end. > > > > *Ben Amick* > > Telecom Analyst > > > > *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net > <cisco-voip-boun...@puck.nether.net>] *On Behalf Of *Lelio Fulgenzi > *Sent:* Monday, January 30, 2017 4:33 PM > *To:* cisco-voip@puck.nether.net > *Subject:* Re: [cisco-voip] Panic Button Solution? > > > > > > How about Intercom? From what I remember (and read below) it's a feature > which automatically connects the caller to the recipient in whisper mode so > that the called party hears everything but can't actually talk back until > they initiate so. No ringing, auto-answer. I'm not sure if there is a > one-to-one or one-to-many relationship and how that would work at the end > unit. But that being said, that would be a problem with any solution. > Multiple locations sending panic calls to one destination (campus police). > > > > If it were me, I'd investigate intercoms. > > > > http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/ > admin/10_0_1/ccmfeat/CUCM_BK_F3AC1C0F_00_cucm-features- > services-guide-100/CUCM_BK_F3AC1C0F_00_cucm-features- > services-guide-100_chapter_0100011.html > > > <http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccmfeat/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100_chapter_0100011.html> > > Features and Services Guide for Cisco Unified ... > <http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccmfeat/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100_chapter_0100011.html> > > www.cisco.com > > Features and Services Guide for Cisco Unified Communications Manager, > Release 10.0(1) -Intercom > > > > > > --- > > Lelio Fulgenzi, B.A. > > Senior Analyst, Network Infrastructure > > Computing and Communications Services (CCS) > > University of Guelph > > > > 519-824-4120 Ext 56354 <(519)%20824-4120> > > le...@uoguelph.ca > > www.uoguelph.ca/ccs > > Room 037, Animal Science and Nutrition Building > > Guelph, Ontario, N1G 2W1 > > > -- > > *From:* cisco-voip <cisco-voip-boun...@puck.nether.net> on behalf of Lisa > Notarianni <lisa.notaria...@scranton.edu> > *Sent:* Monday, January 30, 2017 4:18 PM > *To:* cisco-voip@puck.nether.net > *Subject:* [cisco-voip] Panic Button Solution? > > > > Call Manager 10.5.2.12901-1 > > > > I have a request from a department here at The University of Scranton to > use a button on their phone as a panic button that would do the following: > > 1. Automatically dial our Police department without a ring tone > > 2. Provide one way communication to University Police so they can > listen to the conversation to get an idea of the issue and then dispatch an > officer > > It is important to have silence on the
Re: [cisco-voip] Panic Button Solution?
While this still in allows for 2-way communication; an interim solution until the Informacast server is available again (that is your best option) is to have the far end phone auto answer on speaker and do a local side route pattern with a unique steering digit. Outside of that and assuming you have network devices that could do it, you could on purpose, break the far end RTP network path; this would take some engineering to isolate it to one phone still allow the call setup (SIP) (would have to disable VAD / Silence suppression in CCM too which has its own implications) and honestly, would it be worth the investment in time and effort? How long until the upgrade on InformaCast Vs. how bad does it need done in totality now, or can you implement a 'sort of complete' solution like just having the far-end auto answer? Sent from my iPhone On Jan 30, 2017, at 4:36 PM, Ben Amick <bam...@humanarc.com<mailto:bam...@humanarc.com>> wrote: Issue with intercom is it is strictly a 1:1 relationship, and would require a seemingly infinite number of sidecars on the campus police, as it requires the intercom button on both devices., at least in my experience. It also doesn’t establish a conversation, so you have no idea if anyone is actually listening on the other end. Ben Amick Telecom Analyst From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio Fulgenzi Sent: Monday, January 30, 2017 4:33 PM To: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] Panic Button Solution? How about Intercom? From what I remember (and read below) it's a feature which automatically connects the caller to the recipient in whisper mode so that the called party hears everything but can't actually talk back until they initiate so. No ringing, auto-answer. I'm not sure if there is a one-to-one or one-to-many relationship and how that would work at the end unit. But that being said, that would be a problem with any solution. Multiple locations sending panic calls to one destination (campus police). If it were me, I'd investigate intercoms. http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccmfeat/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100_chapter_0100011.html [http://www.cisco.com/web/fw/i/logo-open-graph.gif]<http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccmfeat/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100_chapter_0100011.html> Features and Services Guide for Cisco Unified ...<http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccmfeat/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100_chapter_0100011.html> www.cisco.com<http://www.cisco.com> Features and Services Guide for Cisco Unified Communications Manager, Release 10.0(1) -Intercom --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519-824-4120 Ext 56354 le...@uoguelph.ca<mailto:le...@uoguelph.ca> www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 From: cisco-voip <cisco-voip-boun...@puck.nether.net<mailto:cisco-voip-boun...@puck.nether.net>> on behalf of Lisa Notarianni <lisa.notaria...@scranton.edu<mailto:lisa.notaria...@scranton.edu>> Sent: Monday, January 30, 2017 4:18 PM To: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: [cisco-voip] Panic Button Solution? Call Manager 10.5.2.12901-1 I have a request from a department here at The University of Scranton to use a button on their phone as a panic button that would do the following: 1. Automatically dial our Police department without a ring tone 2. Provide one way communication to University Police so they can listen to the conversation to get an idea of the issue and then dispatch an officer It is important to have silence on the phone connection when the button is pressed I looked into PLAR but I don’t think it can be configured exactly this way. We have a SingleWire server but it is in the process of being upgraded. So, before we install a physical panic button without a voice feature, we wondered if there were any other creative solutions. Thank you in advance - Lisa Notarianni [Lisa Notarianni Telecom Engineer] Confidentiality Note: This message is intended for use only by the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering the message to the intended recip
Re: [cisco-voip] Panic Button Solution?
ok. was not aware of the 1:1 requirements. might still work if the demand is low. how would the other solutions satisfy your concerns though? if they want silence and no ringing? i'm just not seeing it. --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519-824-4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 From: Ben Amick <bam...@humanarc.com> Sent: Monday, January 30, 2017 4:35 PM To: Lelio Fulgenzi; cisco-voip@puck.nether.net Subject: RE: Panic Button Solution? Issue with intercom is it is strictly a 1:1 relationship, and would require a seemingly infinite number of sidecars on the campus police, as it requires the intercom button on both devices., at least in my experience. It also doesn’t establish a conversation, so you have no idea if anyone is actually listening on the other end. Ben Amick Telecom Analyst From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio Fulgenzi Sent: Monday, January 30, 2017 4:33 PM To: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Panic Button Solution? How about Intercom? From what I remember (and read below) it's a feature which automatically connects the caller to the recipient in whisper mode so that the called party hears everything but can't actually talk back until they initiate so. No ringing, auto-answer. I'm not sure if there is a one-to-one or one-to-many relationship and how that would work at the end unit. But that being said, that would be a problem with any solution. Multiple locations sending panic calls to one destination (campus police). If it were me, I'd investigate intercoms. http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccmfeat/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100_chapter_0100011.html [http://www.cisco.com/web/fw/i/logo-open-graph.gif]<http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccmfeat/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100_chapter_0100011.html> [http://www.cisco.com/web/fw/i/logo-open-graph.gif]<http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccmfeat/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100_chapter_0100011.html> Features and Services Guide for Cisco Unified ...<http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccmfeat/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100_chapter_0100011.html> www.cisco.com Features and Services Guide for Cisco Unified Communications Manager, Release 10.0(1) -Intercom Features and Services Guide for Cisco Unified ...<http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccmfeat/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100_chapter_0100011.html> www.cisco.com<http://www.cisco.com> Features and Services Guide for Cisco Unified Communications Manager, Release 10.0(1) -Intercom --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519-824-4120 Ext 56354 le...@uoguelph.ca<mailto:le...@uoguelph.ca> www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 From: cisco-voip <cisco-voip-boun...@puck.nether.net<mailto:cisco-voip-boun...@puck.nether.net>> on behalf of Lisa Notarianni <lisa.notaria...@scranton.edu<mailto:lisa.notaria...@scranton.edu>> Sent: Monday, January 30, 2017 4:18 PM To: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: [cisco-voip] Panic Button Solution? Call Manager 10.5.2.12901-1 I have a request from a department here at The University of Scranton to use a button on their phone as a panic button that would do the following: 1. Automatically dial our Police department without a ring tone 2. Provide one way communication to University Police so they can listen to the conversation to get an idea of the issue and then dispatch an officer It is important to have silence on the phone connection when the button is pressed I looked into PLAR but I don’t think it can be configured exactly this way. We have a SingleWire server but it is in the process of being upgraded. So, before we install a physical panic button without a voice feature, we wondered if there were any other creative solutions. Thank you in advance - Lisa Notarianni [Lisa Notarianni Telecom Engineer] Confidentiality Note: This message
Re: [cisco-voip] Panic Button Solution?
Issue with intercom is it is strictly a 1:1 relationship, and would require a seemingly infinite number of sidecars on the campus police, as it requires the intercom button on both devices., at least in my experience. It also doesn't establish a conversation, so you have no idea if anyone is actually listening on the other end. Ben Amick Telecom Analyst From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio Fulgenzi Sent: Monday, January 30, 2017 4:33 PM To: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Panic Button Solution? How about Intercom? From what I remember (and read below) it's a feature which automatically connects the caller to the recipient in whisper mode so that the called party hears everything but can't actually talk back until they initiate so. No ringing, auto-answer. I'm not sure if there is a one-to-one or one-to-many relationship and how that would work at the end unit. But that being said, that would be a problem with any solution. Multiple locations sending panic calls to one destination (campus police). If it were me, I'd investigate intercoms. http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccmfeat/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100_chapter_0100011.html [http://www.cisco.com/web/fw/i/logo-open-graph.gif]<http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccmfeat/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100_chapter_0100011.html> Features and Services Guide for Cisco Unified ...<http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccmfeat/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100_chapter_0100011.html> www.cisco.com<http://www.cisco.com> Features and Services Guide for Cisco Unified Communications Manager, Release 10.0(1) -Intercom --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519-824-4120 Ext 56354 le...@uoguelph.ca<mailto:le...@uoguelph.ca> www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 From: cisco-voip <cisco-voip-boun...@puck.nether.net<mailto:cisco-voip-boun...@puck.nether.net>> on behalf of Lisa Notarianni <lisa.notaria...@scranton.edu<mailto:lisa.notaria...@scranton.edu>> Sent: Monday, January 30, 2017 4:18 PM To: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: [cisco-voip] Panic Button Solution? Call Manager 10.5.2.12901-1 I have a request from a department here at The University of Scranton to use a button on their phone as a panic button that would do the following: 1. Automatically dial our Police department without a ring tone 2. Provide one way communication to University Police so they can listen to the conversation to get an idea of the issue and then dispatch an officer It is important to have silence on the phone connection when the button is pressed I looked into PLAR but I don't think it can be configured exactly this way. We have a SingleWire server but it is in the process of being upgraded. So, before we install a physical panic button without a voice feature, we wondered if there were any other creative solutions. Thank you in advance - Lisa Notarianni [Lisa Notarianni Telecom Engineer] Confidentiality Note: This message is intended for use only by the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. Thank you___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Panic Button Solution?
How about Intercom? From what I remember (and read below) it's a feature which automatically connects the caller to the recipient in whisper mode so that the called party hears everything but can't actually talk back until they initiate so. No ringing, auto-answer. I'm not sure if there is a one-to-one or one-to-many relationship and how that would work at the end unit. But that being said, that would be a problem with any solution. Multiple locations sending panic calls to one destination (campus police). If it were me, I'd investigate intercoms. http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccmfeat/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100_chapter_0100011.html [http://www.cisco.com/web/fw/i/logo-open-graph.gif]<http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccmfeat/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100_chapter_0100011.html> Features and Services Guide for Cisco Unified ...<http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccmfeat/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100_chapter_0100011.html> www.cisco.com Features and Services Guide for Cisco Unified Communications Manager, Release 10.0(1) -Intercom --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519-824-4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 From: cisco-voip <cisco-voip-boun...@puck.nether.net> on behalf of Lisa Notarianni <lisa.notaria...@scranton.edu> Sent: Monday, January 30, 2017 4:18 PM To: cisco-voip@puck.nether.net Subject: [cisco-voip] Panic Button Solution? Call Manager 10.5.2.12901-1 I have a request from a department here at The University of Scranton to use a button on their phone as a panic button that would do the following: 1. Automatically dial our Police department without a ring tone 2. Provide one way communication to University Police so they can listen to the conversation to get an idea of the issue and then dispatch an officer It is important to have silence on the phone connection when the button is pressed I looked into PLAR but I don't think it can be configured exactly this way. We have a SingleWire server but it is in the process of being upgraded. So, before we install a physical panic button without a voice feature, we wondered if there were any other creative solutions. Thank you in advance - Lisa Notarianni [Lisa Notarianni Telecom Engineer] ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Panic Button Solution?
Once you are upgraded I would look at the Singlewire software (InformaCast). I believe the Panic button feature will work exactly as you require if you have the Advanced InformaCast installed. I haven’t created the open mic situation but we certainly have been able to use the Panic button in a silent mode. Cannot see why you can’t make the phone mic open (if the phone model has a mic) so that the security side can listen to the active situation. Will look at that and see what I can find out. Terry Terry Oakley Telecommunications Coordinator | Information Technology Services Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5 work (403) 342-3521 | FAX (403) 343-4034 From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lisa Notarianni Sent: January 30, 2017 2:19 PM To: cisco-voip@puck.nether.net Subject: [cisco-voip] Panic Button Solution? Call Manager 10.5.2.12901-1 I have a request from a department here at The University of Scranton to use a button on their phone as a panic button that would do the following: 1. Automatically dial our Police department without a ring tone 2. Provide one way communication to University Police so they can listen to the conversation to get an idea of the issue and then dispatch an officer It is important to have silence on the phone connection when the button is pressed I looked into PLAR but I don’t think it can be configured exactly this way. We have a SingleWire server but it is in the process of being upgraded. So, before we install a physical panic button without a voice feature, we wondered if there were any other creative solutions. Thank you in advance - Lisa Notarianni [cid:image001.png@01D27B04.C7182660] ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
