RE: FM8 8 error message when importing *.png file

[Simon BUCH]

Hello,

I have had similar problems with documents, importing PNG graphics that
were colour depth of 24 bit or 32bit RGB - which would occasionally give
your error message, but most often would often silently crash
FrameMaker!

If my memory serves me well, I think the problematic PNG files had been
created by Adobe Illustrator.

As the graphics were grayscale, I simply reduced the palette to 8 bit,
and saved as PNG.   My favourite [Windows] application for simple
changes to graphics has to be Irfanview - small, simple, and doesn't
even need to be installed.

Regards
// Simon BUCH

 

-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of David Farbey
Sent: 16 June 2010 15:25
To: Framers Discussion
Subject: FM8 8 error message when importing *.png file

I am using FM 8.0p277 (installed as part of TCS 1) on Win XP Pro.

In the recent past I have had no problem importing *.png graphic files
into
FrameMaker 8.

Today I tried to import a *.png file and received an error message:
The
filter encountered an error and could not complete the translation. I
can
import files in other formats such as *.jpg.

I had a quick look on the Adobe support forum, but the only references
to
this error message appear to be related to importing PDF documents into
FrameMaker 7.

Any ideas for resolving this issue would be gratefully received.

Thanks

David
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Re: FM8 8 error message when importing *.png file

[Steve Johnson]

Can you import the same file into another application? Try saving the
png as a jpg and importing that. Any other pngs you have problems
with?

I wonder if the file wasn't written properly or (less likely) if it
has a bit depth that's too large for Frame to handle.

On Wed, Jun 16, 2010 at 9:24 AM, David Farbey dfar...@yahoo.co.uk wrote:
 I am using FM 8.0p277 (installed as part of TCS 1) on Win XP Pro.

 In the recent past I have had no problem importing *.png graphic files into
 FrameMaker 8.

 Today I tried to import a *.png file and received an error message:  “The
 filter encountered an error and could not complete the translation.” I can
 import files in other formats such as *.jpg.

 I had a quick look on the Adobe support forum, but the only references to
 this error message appear to be related to importing PDF documents into
 FrameMaker 7.

 Any ideas for resolving this issue would be gratefully received.

 Thanks

 David

 --
 David Farbey - da...@farbey.co.uk
 Mobile  07879 005 946
 Web site/Blog http://www.farbey.co.uk
 Twitter http://twitter.com/dfarb
 LinkedIn http://www.linkedin.com/in/informationdesign
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Re: FM8 8 error message when importing *.png file

[David Farbey]

Thanks to everyone for these suggestions, I'll check it out tomorrow and
report back.

David
(PS I'm in the UK, so I'm home now)

On 16 June 2010 20:31, Fred Ridder docu...@hotmail.com wrote:

  I think Art is on the right track for a solution. I seem to recall some
 previous discussions of some version(s) of FM having a problem with one
 specific PNG color depth option, and the solution was to resave the graphic
 from an image editor. For this purpose, the editor in most screenshot
 applications (e.g. Snagit) whould work as well as any phancy photo phiddler
 (e.g. PhotoShop) you might have available to you.
 -Fred Ridder


  From: art.campb...@gmail.com
  Date: Wed, 16 Jun 2010 15:15:40 -0400
  Subject: Re: FM8 8 error message when importing *.png file
  To: dfar...@yahoo.co.uk
  CC: Framers@lists.frameusers.com

 
  If everything else is working, I'd open the .png with a photo editor
 other
  than the one you used to create it and do a SaveAs PNG again, and try the
  import a second time with the new file.
 
  Most times when I've had a problem importing graphics, it's turned out to
 be
  a problem with the source graphic file...
 
  And if your system's been up a while, it wouldn't hurt to clear and
 reclaim
  memory by rebooting
 
  Cheers,
  Art
 
  Art Campbell
  art.campb...@gmail.com
  ... In my opinion, there's nothing in this world beats a '52 Vincent and
 a
  redheaded girl. -- Richard Thompson
  No disclaimers apply.
  DoD 358
 
 
  On Wed, Jun 16, 2010 at 10:24 AM, David Farbey dfar...@yahoo.co.uk
 wrote:
 
   I am using FM 8.0p277 (installed as part of TCS 1) on Win XP Pro.
  
   In the recent past I have had no problem importing *.png graphic files
 into
   FrameMaker 8.
  
   Today I tried to import a *.png file and received an error message:
 “The
   filter encountered an error and could not complete the translation.” I
 can
   import files in other formats such as *.jpg.
  
   I had a quick look on the Adobe support forum, but the only references
 to
   this error message appear to be related to importing PDF documents into
   FrameMaker 7.
  
   Any ideas for resolving this issue would be gratefully received.

 --
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FM8 8 error message when importing *.png file

[Simon BUCH]

Hello,

I have had similar problems with documents, importing PNG graphics that
were colour depth of 24 bit or 32bit RGB - which would occasionally give
your error message, but most often would often silently crash
FrameMaker!

If my memory serves me well, I think the problematic PNG files had been
created by Adobe Illustrator.

As the graphics were grayscale, I simply reduced the palette to 8 bit,
and saved as PNG.   My favourite [Windows] application for simple
changes to graphics has to be Irfanview - small, simple, and doesn't
even need to be installed.

Regards
// Simon BUCH



-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of David Farbey
Sent: 16 June 2010 15:25
To: Framers Discussion
Subject: FM8 8 error message when importing *.png file

I am using FM 8.0p277 (installed as part of TCS 1) on Win XP Pro.

In the recent past I have had no problem importing *.png graphic files
into
FrameMaker 8.

Today I tried to import a *.png file and received an error message:
"The
filter encountered an error and could not complete the translation." I
can
import files in other formats such as *.jpg.

I had a quick look on the Adobe support forum, but the only references
to
this error message appear to be related to importing PDF documents into
FrameMaker 7.

Any ideas for resolving this issue would be gratefully received.

Thanks

David

FM8 8 error message when importing *.png file

[David Farbey]

I am using FM 8.0p277 (installed as part of TCS 1) on Win XP Pro.

In the recent past I have had no problem importing *.png graphic files into
FrameMaker 8.

Today I tried to import a *.png file and received an error message:  “The
filter encountered an error and could not complete the translation.” I can
import files in other formats such as *.jpg.

I had a quick look on the Adobe support forum, but the only references to
this error message appear to be related to importing PDF documents into
FrameMaker 7.

Any ideas for resolving this issue would be gratefully received.

Thanks

David

-- 
David Farbey - da...@farbey.co.uk
Mobile  07879 005 946
Web site/Blog http://www.farbey.co.uk
Twitter http://twitter.com/dfarb
LinkedIn http://www.linkedin.com/in/informationdesign
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Re: FM8 8 error message when importing *.png file

[Art Campbell]

If everything else is working, I'd open the .png with a photo editor other
than the one you used to create it and do a SaveAs PNG again, and try the
import a second time with the new file.

Most times when I've had a problem importing graphics, it's turned out to be
a problem with the source graphic file...

And if your system's been up a while, it wouldn't hurt to clear and reclaim
memory by rebooting

Cheers,
Art

Art Campbell
 art.campb...@gmail.com
 ... In my opinion, there's nothing in this world beats a '52 Vincent and a
redheaded girl. -- Richard Thompson
 No disclaimers apply.
  DoD 358


On Wed, Jun 16, 2010 at 10:24 AM, David Farbey dfar...@yahoo.co.uk wrote:

 I am using FM 8.0p277 (installed as part of TCS 1) on Win XP Pro.

 In the recent past I have had no problem importing *.png graphic files into
 FrameMaker 8.

 Today I tried to import a *.png file and received an error message:  “The
 filter encountered an error and could not complete the translation.” I can
 import files in other formats such as *.jpg.

 I had a quick look on the Adobe support forum, but the only references to
 this error message appear to be related to importing PDF documents into
 FrameMaker 7.

 Any ideas for resolving this issue would be gratefully received.

 Thanks

 David

 --
 David Farbey - da...@farbey.co.uk
 Mobile  07879 005 946
 Web site/Blog http://www.farbey.co.uk
 Twitter http://twitter.com/dfarb
 LinkedIn http://www.linkedin.com/in/informationdesign
 ___


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RE: FM8 8 error message when importing *.png file

[Combs, Richard]

Art Campbell wrote:
 
 If everything else is working, I'd open the .png with a photo editor other
 than the one you used to create it and do a SaveAs PNG again, and try the
 import a second time with the new file.
 
 Most times when I've had a problem importing graphics, it's turned out to
 be
 a problem with the source graphic file...

I've had the same experience as Art. It's been a while, so I don't remember the 
source application of the graphics, but its PNG output frequently couldn't be 
imported into FM. Opening the files in PaintShop Pro and resaving it always 
solved the problem. 


Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
--
rgcombs AT gmailDOTcom
303-903-6372
--






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RE: FM8 8 error message when importing *.png file

[Fred Ridder]

I think Art is on the right track for a solution. I seem to recall some 
previous discussions of some version(s) of FM having a problem with one 
specific PNG color depth option, and the solution was to resave the graphic 
from an image editor. For this purpose, the editor in most screenshot 
applications (e.g. Snagit) whould work as well as any phancy photo phiddler 
(e.g. PhotoShop) you might have available to you.
-Fred Ridder

 
 From: art.campb...@gmail.com
 Date: Wed, 16 Jun 2010 15:15:40 -0400
 Subject: Re: FM8 8 error message when importing *.png file
 To: dfar...@yahoo.co.uk
 CC: Framers@lists.frameusers.com
 
 If everything else is working, I'd open the .png with a photo editor other
 than the one you used to create it and do a SaveAs PNG again, and try the
 import a second time with the new file.
 
 Most times when I've had a problem importing graphics, it's turned out to be
 a problem with the source graphic file...
 
 And if your system's been up a while, it wouldn't hurt to clear and reclaim
 memory by rebooting
 
 Cheers,
 Art
 
 Art Campbell
 art.campb...@gmail.com
 ... In my opinion, there's nothing in this world beats a '52 Vincent and a
 redheaded girl. -- Richard Thompson
 No disclaimers apply.
 DoD 358
 
 
 On Wed, Jun 16, 2010 at 10:24 AM, David Farbey dfar...@yahoo.co.uk wrote:
 
  I am using FM 8.0p277 (installed as part of TCS 1) on Win XP Pro.
 
  In the recent past I have had no problem importing *.png graphic files into
  FrameMaker 8.
 
  Today I tried to import a *.png file and received an error message: “The
  filter encountered an error and could not complete the translation.” I can
  import files in other formats such as *.jpg.
 
  I had a quick look on the Adobe support forum, but the only references to
  this error message appear to be related to importing PDF documents into
  FrameMaker 7.
 
  Any ideas for resolving this issue would be gratefully received.
  
_
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FM8 8 error message when importing *.png file

[David Farbey]

I am using FM 8.0p277 (installed as part of TCS 1) on Win XP Pro.

In the recent past I have had no problem importing *.png graphic files into
FrameMaker 8.

Today I tried to import a *.png file and received an error message:  ?The
filter encountered an error and could not complete the translation.? I can
import files in other formats such as *.jpg.

I had a quick look on the Adobe support forum, but the only references to
this error message appear to be related to importing PDF documents into
FrameMaker 7.

Any ideas for resolving this issue would be gratefully received.

Thanks

David

-- 
David Farbey - david at farbey.co.uk
Mobile  07879 005 946
Web site/Blog 
Twitter 
LinkedIn 

FM8 8 error message when importing *.png file

[Art Campbell]

If everything else is working, I'd open the .png with a photo editor other
than the one you used to create it and do a SaveAs PNG again, and try the
import a second time with the new file.

Most times when I've had a problem importing graphics, it's turned out to be
a problem with the source graphic file...

And if your system's been up a while, it wouldn't hurt to clear and reclaim
memory by rebooting

Cheers,
Art

Art Campbell
 art.campbell at gmail.com
 "... In my opinion, there's nothing in this world beats a '52 Vincent and a
redheaded girl." -- Richard Thompson
 No disclaimers apply.
  DoD 358


On Wed, Jun 16, 2010 at 10:24 AM, David Farbey  wrote:

> I am using FM 8.0p277 (installed as part of TCS 1) on Win XP Pro.
>
> In the recent past I have had no problem importing *.png graphic files into
> FrameMaker 8.
>
> Today I tried to import a *.png file and received an error message:  ?The
> filter encountered an error and could not complete the translation.? I can
> import files in other formats such as *.jpg.
>
> I had a quick look on the Adobe support forum, but the only references to
> this error message appear to be related to importing PDF documents into
> FrameMaker 7.
>
> Any ideas for resolving this issue would be gratefully received.
>
> Thanks
>
> David
>
> --
> David Farbey - david at farbey.co.uk
> Mobile  07879 005 946
> Web site/Blog 
> Twitter 
> LinkedIn 
> ___
>
>
> You are currently subscribed to framers as art.campbell at gmail.com.
>
> Send list messages to framers at lists.frameusers.com.
>
> To unsubscribe send a blank email to
> framers-unsubscribe at lists.frameusers.com
> or visit
> http://lists.frameusers.com/mailman/options/framers/art.campbell%40gmail.com
>
> Send administrative questions to listadmin at frameusers.com. Visit
> http://www.frameusers.com/ for more resources and info.
>

FM8 8 error message when importing *.png file

[Combs, Richard]

Art Campbell wrote:

> If everything else is working, I'd open the .png with a photo editor other
> than the one you used to create it and do a SaveAs PNG again, and try the
> import a second time with the new file.
> 
> Most times when I've had a problem importing graphics, it's turned out to
> be
> a problem with the source graphic file...

I've had the same experience as Art. It's been a while, so I don't remember the 
source application of the graphics, but its PNG output frequently couldn't be 
imported into FM. Opening the files in PaintShop Pro and resaving it always 
solved the problem. 


Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
--
rgcombs AT gmailDOTcom
303-903-6372
--

FM8 8 error message when importing *.png file

[Fred Ridder]

I think Art is on the right track for a solution. I seem to recall some 
previous discussions of some version(s) of FM having a problem with one 
specific PNG color depth option, and the solution was to resave the graphic 
from an image editor. For this purpose, the editor in most screenshot 
applications (e.g. Snagit) whould work as well as any phancy photo phiddler 
(e.g. PhotoShop) you might have available to you.
-Fred Ridder


> From: art.campbell at gmail.com
> Date: Wed, 16 Jun 2010 15:15:40 -0400
> Subject: Re: FM8 8 error message when importing *.png file
> To: dfarbey at yahoo.co.uk
> CC: Framers at lists.frameusers.com
> 
> If everything else is working, I'd open the .png with a photo editor other
> than the one you used to create it and do a SaveAs PNG again, and try the
> import a second time with the new file.
> 
> Most times when I've had a problem importing graphics, it's turned out to be
> a problem with the source graphic file...
> 
> And if your system's been up a while, it wouldn't hurt to clear and reclaim
> memory by rebooting
> 
> Cheers,
> Art
> 
> Art Campbell
> art.campbell at gmail.com
> "... In my opinion, there's nothing in this world beats a '52 Vincent and a
> redheaded girl." -- Richard Thompson
> No disclaimers apply.
> DoD 358
> 
> 
> On Wed, Jun 16, 2010 at 10:24 AM, David Farbey  wrote:
> 
> > I am using FM 8.0p277 (installed as part of TCS 1) on Win XP Pro.
> >
> > In the recent past I have had no problem importing *.png graphic files into
> > FrameMaker 8.
> >
> > Today I tried to import a *.png file and received an error message: ?The
> > filter encountered an error and could not complete the translation.? I can
> > import files in other formats such as *.jpg.
> >
> > I had a quick look on the Adobe support forum, but the only references to
> > this error message appear to be related to importing PDF documents into
> > FrameMaker 7.
> >
> > Any ideas for resolving this issue would be gratefully received.

_
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FM8 8 error message when importing *.png file

[Steve Johnson]

Can you import the same file into another application? Try saving the
png as a jpg and importing that. Any other pngs you have problems
with?

I wonder if the file wasn't written properly or (less likely) if it
has a bit depth that's too large for Frame to handle.

On Wed, Jun 16, 2010 at 9:24 AM, David Farbey  wrote:
> I am using FM 8.0p277 (installed as part of TCS 1) on Win XP Pro.
>
> In the recent past I have had no problem importing *.png graphic files into
> FrameMaker 8.
>
> Today I tried to import a *.png file and received an error message: ??The
> filter encountered an error and could not complete the translation.? I can
> import files in other formats such as *.jpg.
>
> I had a quick look on the Adobe support forum, but the only references to
> this error message appear to be related to importing PDF documents into
> FrameMaker 7.
>
> Any ideas for resolving this issue would be gratefully received.
>
> Thanks
>
> David
>
> --
> David Farbey - david at farbey.co.uk
> Mobile ?07879 005 946
> Web site/Blog 
> Twitter 
> LinkedIn 
> ___
>
>
> You are currently subscribed to framers as dr_gonzo at pobox.com.
>
> Send list messages to framers at lists.frameusers.com.
>
> To unsubscribe send a blank email to
> framers-unsubscribe at lists.frameusers.com
> or visit 
> http://lists.frameusers.com/mailman/options/framers/dr_gonzo%40pobox.com
>
> Send administrative questions to listadmin at frameusers.com. Visit
> http://www.frameusers.com/ for more resources and info.
>



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FM8 8 error message when importing *.png file

[David Farbey]

Thanks to everyone for these suggestions, I'll check it out tomorrow and
report back.

David
(PS I'm in the UK, so I'm home now)

On 16 June 2010 20:31, Fred Ridder  wrote:

>  I think Art is on the right track for a solution. I seem to recall some
> previous discussions of some version(s) of FM having a problem with one
> specific PNG color depth option, and the solution was to resave the graphic
> from an image editor. For this purpose, the editor in most screenshot
> applications (e.g. Snagit) whould work as well as any phancy photo phiddler
> (e.g. PhotoShop) you might have available to you.
> -Fred Ridder
>
>
> > From: art.campbell at gmail.com
> > Date: Wed, 16 Jun 2010 15:15:40 -0400
> > Subject: Re: FM8 8 error message when importing *.png file
> > To: dfarbey at yahoo.co.uk
> > CC: Framers at lists.frameusers.com
>
> >
> > If everything else is working, I'd open the .png with a photo editor
> other
> > than the one you used to create it and do a SaveAs PNG again, and try the
> > import a second time with the new file.
> >
> > Most times when I've had a problem importing graphics, it's turned out to
> be
> > a problem with the source graphic file...
> >
> > And if your system's been up a while, it wouldn't hurt to clear and
> reclaim
> > memory by rebooting
> >
> > Cheers,
> > Art
> >
> > Art Campbell
> > art.campbell at gmail.com
> > "... In my opinion, there's nothing in this world beats a '52 Vincent and
> a
> > redheaded girl." -- Richard Thompson
> > No disclaimers apply.
> > DoD 358
> >
> >
> > On Wed, Jun 16, 2010 at 10:24 AM, David Farbey 
> wrote:
> >
> > > I am using FM 8.0p277 (installed as part of TCS 1) on Win XP Pro.
> > >
> > > In the recent past I have had no problem importing *.png graphic files
> into
> > > FrameMaker 8.
> > >
> > > Today I tried to import a *.png file and received an error message:
> ?The
> > > filter encountered an error and could not complete the translation.? I
> can
> > > import files in other formats such as *.jpg.
> > >
> > > I had a quick look on the Adobe support forum, but the only references
> to
> > > this error message appear to be related to importing PDF documents into
> > > FrameMaker 7.
> > >
> > > Any ideas for resolving this issue would be gratefully received.
>
> --
> Hotmail is redefining busy with tools for the New Busy. Get more from your
> inbox. See 
> how.<http://www.windowslive.com/campaign/thenewbusy?ocid=PID28326::T:WLMTAGL:ON:WL:en-US:WM_HMP:042010_2>
>



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