Re: Help: File gone berserk
Concerning missing fonts messages even though you have tried all the tricks to clear that font out of your document... There's a known issue with FrameMaker -- Maker stores font information with table formats. I think this is how it goes... If you copy/paste a table into your document, and it's not identical to an existing table format in your document, Maker creates a new table format under the covers, and stores font information with it. If you copied from a document that uses font X, then your document will now expect to have font X whenever it opens. The new table format can be created such that you have no direct access to the format definition. That means that you can't change the font definition. These table formats aren't even exposed to the API, which means you can't get a plugin or FrameScript tool to fix the problem -- believe me, if it was exposed to the API there would be fixes available. The only fix I know of is to open the file in MIF and search/replace the font name. I think you need to replace all variants of the font name, but I'm not sure... I'm kind of font-stupid, and I'm not sure what MIF does with incomplete font declarations. I have always removed all variants of the name... I suppose another thing to try would be to copy/paste all the content from your document into a new file built with a clean template. This would assume that the offending font is never included in any of the visible content, and you have no format overrides. I haven't tried this -- it just occurs to me now. Who knows... I could work. I really wish Adobe would expose this information in the API. cud ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Help: File gone berserk
Thanks for the suggestion, Scott. I'll do that to get the offending fonts out of my docs. Meanwhile, I discovered that my problem was with my printer, even though I was creating a PDF. I had switched to a different printer (because the good printer I normally use was out of service for the day). Apparently, the printer didn't have the offending fonts installed, but why that should totally prevent me from creating a PDF is strange. Normally I just receive a font warning but I'm able to create the PDF. I use Frame 8 right now but I wonder if this problem (and I view it as a bug) exists in Frame 9? Lea Galanter Lead Technical Editor and Writer Attenex, an F T I company lgalan...@attenex.com www.attenex.com Phone: 206-689-4438 -Original Message- From: Scott White [mailto:swh...@alamark.com] Sent: Friday, September 11, 2009 7:15 AM To: Lea Galanter Cc: Frame Users Subject: Re: Help: File gone berserk You could save the file in question as a .mif file and open it a text editor and then search for the exact name of the font that is causing problems. I've used this trick many times. Scott White Media Production Manager Implementation Coordinator 210-704-8239 swh...@alamark.com On Sep 9, 2009, at 10:42 AM, Lea Galanter wrote: I'm hoping someone can help me out here. I attempted to create a PDF yesterday of a book that I've created numerous times before. For some unknown reason I received an error message in the log indicating that a certain font was not available. I occasionally get this message but I ignore it, because I have no idea why Frame thinks I'm using a font it doesn't have. It's never stopped a PDF from being created, until yesterday. Frame simply refused to create the PDF. I have no idea what's wrong with the file (it's the cover). The only font used is Arial. There are no other fonts in the file. I even did a Select All and reapplied Arial just in case, but to no avail. Has anyone ever had this problem before? Is there some way to search Frame files for a specific font in order to change it? Thanks for any help! Lea Galanter ___ You are currently subscribed to Framers as swh...@alamark.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/swhite%40alamark.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Help: File gone berserk
Wow, this is very strange. I've been running into this same issue lately, so I did a quick test and that hidden table format is well and truly hidden, even from MIF which really surprised me. If I export the file to MIF and open it with a text editor, there is no mention of the missing font anywhere in the MIF file. And yet FrameMaker insists it is there, every time I open the FM file. But the good news is that exporting to MIF and then opening the MIF from inside FrameMaker finally kills off the zombie table definition. (So does unchecking Remember Missing Font Names in the preferences, but that might change more than you want.) This is using FrameMaker 7.2. I don't know if the behavior is any different in later versions. To make simpler, I think we should all stick to Courier New :-) Philip. On Mon, Sep 14, 2009 at 5:38 AM, Chris Despopoulos despopoulos_chr...@yahoo.com wrote: Concerning missing fonts messages even though you have tried all the tricks to clear that font out of your document... There's a known issue with FrameMaker -- Maker stores font information with table formats. I think this is how it goes... If you copy/paste a table into your document, and it's not identical to an existing table format in your document, Maker creates a new table format under the covers, and stores font information with it. If you copied from a document that uses font X, then your document will now expect to have font X whenever it opens. The new table format can be created such that you have no direct access to the format definition. That means that you can't change the font definition. These table formats aren't even exposed to the API, which means you can't get a plugin or FrameScript tool to fix the problem -- believe me, if it was exposed to the API there would be fixes available. The only fix I know of is to open the file in MIF and search/replace the font name. I think you need to replace all variants of the font name, but I'm not sure... I'm kind of font-stupid, and I'm not sure what MIF does with incomplete font declarations. I have always removed all variants of the name... I suppose another thing to try would be to copy/paste all the content from your document into a new file built with a clean template. This would assume that the offending font is never included in any of the visible content, and you have no format overrides. I haven't tried this -- it just occurs to me now. Who knows... I could work. I really wish Adobe would expose this information in the API. cud ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Help: File gone berserk
Lea, When you are printing to a file it doesn't really matter if the physical printer is out there. You are only using the driver and creating a postscript file, even if you use the SaveAs PDF, a postscript file is created. On your Marketing graphics, they should be able to embed their unique fonts in their graphics, which should get rid of that problem. David Spreadbury Sr. Technical Writer -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Lea Galanter Sent: Friday, September 11, 2009 9:54 AM To: Scott White Cc: Frame Users Subject: RE: Help: File gone berserk Thanks for the suggestion, Scott. I'll do that to get the offending fonts out of my docs. Meanwhile, I discovered that my problem was with my printer, even though I was creating a PDF. I had switched to a different printer (because the good printer I normally use was out of service for the day). Apparently, the printer didn't have the offending fonts installed, but why that should totally prevent me from creating a PDF is strange. Normally I just receive a font warning but I'm able to create the PDF. I use Frame 8 right now but I wonder if this problem (and I view it as a bug) exists in Frame 9? Lea Galanter Lead Technical Editor and Writer Attenex, an F T I company lgalan...@attenex.com www.attenex.com Phone: 206-689-4438 ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Help: File gone berserk
Thanks, Richard. Sorry I didn't provide background information. I have a feeling the font causing the problem is in a graphic (which came from the Marketing department, who uses different fonts than the documentation team). In which case, how do I handle that? I'll also use your suggestion about replacing the fonts permanently, because I know I receive an error message occasionally about that with reference to Courier and Courier New, and that's not problem to replace. Thanks for the help! Lea Galanter Lead Technical Editor and Writer Attenex, an F T I company lgalan...@attenex.com www.attenex.com Phone: 206-689-4438 -Original Message- From: Combs, Richard [mailto:richard.co...@polycom.com] Sent: Friday, September 11, 2009 7:42 AM To: Lea Galanter; framers@lists.frameusers.com Subject: RE: Help: File gone berserk Lea Galanter wrote: I'm hoping someone can help me out here. I attempted to create a PDF yesterday of a book that I've created numerous times before. For some unknown reason I received an error message in the log indicating that a certain font was not available. I occasionally get this message but I ignore it, because I have no idea why Frame thinks I'm using a font it doesn't have. It's never stopped a PDF from being created, until yesterday. Frame simply refused to create the PDF. I have no idea what's wrong with the file (it's the cover). The only font used is Arial. There are no other fonts in the file. I even did a Select All and reapplied Arial just in case, but to no avail. Has anyone ever had this problem before? Is there some way to search Frame files for a specific font in order to change it? FM is punishing you for ignoring that missing font message for so long. ;-) Seriously, if the font's not being used (for instance, it exists only in a catalog definition or on a reference page), it shouldn't prevent Distiller from creating the PDF. Does the file contain an imported graphic that might contain the font? Further diagnosis would require further information. In general, it helps if you provide specifics like the OS, the FM version, the process you were using to PDF, the point in the process when it failed and the exact error message, the name of the missing font, etc. Here's the easiest way to get rid of missing font messages -- if they're not coming from imported graphics or text insets, and you're really, really sure the font shouldn't be there: Close the file with the missing font. Go to File Preferences General. Clear the Remember Missing Font Names check box and click Set. Reopen the file with the missing font. You'll get a slightly different missing font message because this time you're being asked if it's OK to replace the font permanently. Accept, save the file, and the font is gone. If you care about what it's replaced with, you'll need to learn about font mappings in the maker.ini file. HTH! Richard Richard G. Combs Senior Technical Writer Polycom, Inc. richardDOTcombs AT polycomDOTcom 303-223-5111 -- rgcombs AT gmailDOTcom 303-777-0436 -- ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Help: File gone berserk
Lea Galanter wrote: Meanwhile, I discovered that my problem was with my printer, even though I was creating a PDF. I had switched to a different printer (because the good printer I normally use was out of service for the day). Apparently, the printer didn't have the offending fonts installed, but why that should totally prevent me from creating a PDF is strange. Normally I just receive a font warning but I'm able to create the PDF. I use Frame 8 right now but I wonder if this problem (and I view it as a bug) exists in Frame 9? First, you're always going to get a font warning when you change printers. That's because even if the printer you changed to has all the fonts you need, they may have different font metrics, causing line breaks in your document to change, which may change page breaks, which potentially may wreak havoc on your pagination (especially if you have hard page breaks in your document) and make entries in your index, TOC, etc., incorrect. Second, this is not a bug -- it's FM trying to protect you from yourself. Third, and most important, DO NOT create PDFs using a physical printer driver -- ANY physical printer driver. ALWAYS use the Adobe PDF printer instance -- ALWAYS! Having a font available on your printer is not the same as having it installed on your PC. Acrobat Distiller _cannot_ access fonts on your printers, only fonts installed on your PC. Even if there is no font problem, a PDF created using a specific physical printer driver will have all the limitations of that specific printer. If it's a monochrome laser printer, your PDFs won't have color. The physical printer's non-printable page margins will apply. And who knows what other device-specific limitations and special PostScript code will be applied to your PDFs. ALWAYS use Adobe PDF for creating PDFs. Richard Richard G. Combs Senior Technical Writer Polycom, Inc. richardDOTcombs AT polycomDOTcom 303-223-5111 -- rgcombs AT gmailDOTcom 303-777-0436 -- ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Help: File gone berserk
Concerning missing fonts messages even though you have tried all the tricks to clear that font out of your document... There's a known issue with FrameMaker -- Maker stores font information with table formats. I think this is how it goes... If you copy/paste a table into your document, and it's not identical to an existing table format in your document, Maker creates a new table format under the covers, and stores font information with it. If you copied from a document that uses font X, then your document will now expect to have font X whenever it opens. The new table format can be created such that you have no direct access to the format definition. That means that you can't change the font definition. These table formats aren't even exposed to the API, which means you can't get a plugin or FrameScript tool to fix the problem -- believe me, if it was exposed to the API there would be fixes available. The only fix I know of is to open the file in MIF and search/replace the font name. I think you need to replace all variants of the font name, but I'm not sure... I'm kind of font-stupid, and I'm not sure what MIF does with incomplete font declarations. I have always removed all variants of the name... I suppose another thing to try would be to copy/paste all the content from your document into a new file built with a clean template. This would assume that the offending font is never included in any of the visible content, and you have no format overrides. I haven't tried this -- it just occurs to me now. Who knows... I could work. I really wish Adobe would expose this information in the API. cud
Help: File gone berserk
Wow, this is very strange. I've been running into this same issue lately, so I did a quick test and that hidden table format is well and truly hidden, even from MIF which really surprised me. If I export the file to MIF and open it with a text editor, there is no mention of the missing font anywhere in the MIF file. And yet FrameMaker insists it is there, every time I open the FM file. But the good news is that exporting to MIF and then opening the MIF from inside FrameMaker finally kills off the zombie table definition. (So does unchecking "Remember Missing Font Names" in the preferences, but that might change more than you want.) This is using FrameMaker 7.2. I don't know if the behavior is any different in later versions. To make simpler, I think we should all stick to Courier New :-) Philip. On Mon, Sep 14, 2009 at 5:38 AM, Chris Despopoulos < despopoulos_chriss at yahoo.com> wrote: > Concerning missing fonts messages even though you have tried all the tricks > to clear that font out of your document... > > There's a known issue with FrameMaker -- Maker stores font information with > table formats. I think this is how it goes... If you copy/paste a table into > your document, and it's not identical to an existing table format in your > document, Maker creates a new table format under the covers, and stores font > information with it. If you copied from a document that uses font X, then > your document will now expect to have font X whenever it opens. > > The new table format can be created such that you have no direct access to > the format definition. That means that you can't change the font > definition. These table formats aren't even exposed to the API, which means > you can't get a plugin or FrameScript tool to fix the problem -- believe me, > if it was exposed to the API there would be fixes available. > > The only fix I know of is to open the file in MIF and search/replace the > font name. I think you need to replace all variants of the font name, but > I'm not sure... I'm kind of font-stupid, and I'm not sure what MIF does > with incomplete font declarations. I have always removed all variants of > the name... > > I suppose another thing to try would be to copy/paste all the content from > your document into a new file built with a clean template. This would > assume that the offending font is never included in any of the visible > content, and you have no format overrides. I haven't tried this -- it just > occurs to me now. Who knows... I could work. > > I really wish Adobe would expose this information in the API. > > cud > > >
Help: File gone berserk
Lea, When you are printing to a file it doesn't really matter if the physical printer is out there. You are only using the driver and creating a postscript file, even if you use the SaveAs PDF, a postscript file is created. On your Marketing graphics, they should be able to embed their unique fonts in their graphics, which should get rid of that problem. David Spreadbury Sr. Technical Writer -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Lea Galanter Sent: Friday, September 11, 2009 9:54 AM To: Scott White Cc: Frame Users Subject: RE: Help: File gone berserk Thanks for the suggestion, Scott. I'll do that to get the offending fonts out of my docs. Meanwhile, I discovered that my problem was with my printer, even though I was creating a PDF. I had switched to a different printer (because the "good" printer I normally use was out of service for the day). Apparently, the printer didn't have the "offending" fonts installed, but why that should totally prevent me from creating a PDF is strange. Normally I just receive a font warning but I'm able to create the PDF. I use Frame 8 right now but I wonder if this problem (and I view it as a bug) exists in Frame 9? Lea Galanter Lead Technical Editor and Writer Attenex, an F T I company lgalanter at attenex.com www.attenex.com Phone: 206-689-4438
Help: File gone berserk
Lea Galanter wrote: > Meanwhile, I discovered that my problem was with my printer, even though > I was creating a PDF. I had switched to a different printer (because the > "good" printer I normally use was out of service for the day). > Apparently, the printer didn't have the "offending" fonts installed, but > why that should totally prevent me from creating a PDF is strange. > Normally I just receive a font warning but I'm able to create the PDF. I > use Frame 8 right now but I wonder if this problem (and I view it as a > bug) exists in Frame 9? First, you're always going to get a "font warning" when you change printers. That's because even if the printer you changed to has all the fonts you need, they may have different font metrics, causing line breaks in your document to change, which may change page breaks, which potentially may wreak havoc on your pagination (especially if you have hard page breaks in your document) and make entries in your index, TOC, etc., incorrect. Second, this is not a bug -- it's FM trying to protect you from yourself. Third, and most important, DO NOT create PDFs using a physical printer driver -- ANY physical printer driver. ALWAYS use the Adobe PDF printer instance -- ALWAYS! Having a font available on your printer is not the same as having it installed on your PC. Acrobat Distiller _cannot_ access fonts on your printers, only fonts installed on your PC. Even if there is no font problem, a PDF created using a specific physical printer driver will have all the limitations of that specific printer. If it's a monochrome laser printer, your PDFs won't have color. The physical printer's non-printable page margins will apply. And who knows what other device-specific limitations and special PostScript code will be applied to your PDFs. ALWAYS use Adobe PDF for creating PDFs. Richard Richard G. Combs Senior Technical Writer Polycom, Inc. richardDOTcombs AT polycomDOTcom 303-223-5111 -- rgcombs AT gmailDOTcom 303-777-0436 --
Help: File gone berserk
On 10/09/2009, at 3:42 AM, Lea Galanter wrote: > I'm hoping someone can help me out here. I attempted to create a PDF > yesterday of a book that I've created numerous times before. For some > unknown reason I received an error message in the log indicating > that a > certain font was not available. I occasionally get this message but I > ignore it, because I have no idea why Frame thinks I'm using a font it > doesn't have. It's never stopped a PDF from being created, until > yesterday. Frame simply refused to create the PDF. I have no idea > what's > wrong with the file (it's the cover). The only font used is Arial. > There > are no other fonts in the file. I even did a Select All and reapplied > Arial just in case, but to no avail. > > Has anyone ever had this problem before? Is there some way to search > Frame files for a specific font in order to change it? > Try opening the offending chapter file(s) before running the PDF process and run it again. The PDF should complete and in the error log, show a list of what fonts are missing. As already stated, it is likely that there are fonts used in otherwise non-visible pages or even specified in paragraph or character formats, used ad-hoc in even one space,... Alan -- Alan T Litchfield AlphaByte PO Box 141, Auckland, 1140 New Zealand http://www.alphabyte.co.nz http://www.alphabyte.co.nz/beatrice
Help: File gone berserk
I'm hoping someone can help me out here. I attempted to create a PDF yesterday of a book that I've created numerous times before. For some unknown reason I received an error message in the log indicating that a certain font was not available. I occasionally get this message but I ignore it, because I have no idea why Frame thinks I'm using a font it doesn't have. It's never stopped a PDF from being created, until yesterday. Frame simply refused to create the PDF. I have no idea what's wrong with the file (it's the cover). The only font used is Arial. There are no other fonts in the file. I even did a Select All and reapplied Arial just in case, but to no avail. Has anyone ever had this problem before? Is there some way to search Frame files for a specific font in order to change it? Thanks for any help! Lea Galanter ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Help: File gone berserk
You could save the file in question as a .mif file and open it a text editor and then search for the exact name of the font that is causing problems. I've used this trick many times. Scott White Media Production Manager Implementation Coordinator 210-704-8239 swh...@alamark.com On Sep 9, 2009, at 10:42 AM, Lea Galanter wrote: I'm hoping someone can help me out here. I attempted to create a PDF yesterday of a book that I've created numerous times before. For some unknown reason I received an error message in the log indicating that a certain font was not available. I occasionally get this message but I ignore it, because I have no idea why Frame thinks I'm using a font it doesn't have. It's never stopped a PDF from being created, until yesterday. Frame simply refused to create the PDF. I have no idea what's wrong with the file (it's the cover). The only font used is Arial. There are no other fonts in the file. I even did a Select All and reapplied Arial just in case, but to no avail. Has anyone ever had this problem before? Is there some way to search Frame files for a specific font in order to change it? Thanks for any help! Lea Galanter ___ You are currently subscribed to Framers as swh...@alamark.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/swhite%40alamark.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Help: File gone berserk
Lea Galanter wrote: I'm hoping someone can help me out here. I attempted to create a PDF yesterday of a book that I've created numerous times before. For some unknown reason I received an error message in the log indicating that a certain font was not available. I occasionally get this message but I ignore it, because I have no idea why Frame thinks I'm using a font it doesn't have. It's never stopped a PDF from being created, until yesterday. Frame simply refused to create the PDF. I have no idea what's wrong with the file (it's the cover). The only font used is Arial. There are no other fonts in the file. I even did a Select All and reapplied Arial just in case, but to no avail. Has anyone ever had this problem before? Is there some way to search Frame files for a specific font in order to change it? Thanks for any help! Lea Galanter Lea, The only font *visible* is Arial, but FM may have other font names saved in the file on reference pages or in table tag definitions. The fact that the message is intermittent suggests that between sessions your default printer has changed (perhaps from a physical printer to AdobePDF or vice versa). When a physical printer is the default, it reports its resident fonts to the OS, which then falsely informs applications that those fonts are actually installed on the PC. When the default printer changes, poof -- those fonts are gone. The SetPrint plug-in from http://www.sundorne.com/FrameMaker/Freeware/setPrint.htm eliminates that problem. More info, and instructions for cleaning up files: http://kb2.adobe.com/cps/327/327053.html Best regards, -- Stuart Rogers Technical Communicator Phoenix Geophysics Limited Toronto, ON, Canada +1 (416) 491-7340 x 325 srogers phoenix-geophysics com The law, in its majestic equality, forbids the rich as well as the poor to beg in the streets, steal bread, or sleep under a bridge. --Anatole France ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Help: File gone berserk
Lea Galanter wrote: I'm hoping someone can help me out here. I attempted to create a PDF yesterday of a book that I've created numerous times before. For some unknown reason I received an error message in the log indicating that a certain font was not available. I occasionally get this message but I ignore it, because I have no idea why Frame thinks I'm using a font it doesn't have. It's never stopped a PDF from being created, until yesterday. Frame simply refused to create the PDF. I have no idea what's wrong with the file (it's the cover). The only font used is Arial. There are no other fonts in the file. I even did a Select All and reapplied Arial just in case, but to no avail. Has anyone ever had this problem before? Is there some way to search Frame files for a specific font in order to change it? FM is punishing you for ignoring that missing font message for so long. ;-) Seriously, if the font's not being used (for instance, it exists only in a catalog definition or on a reference page), it shouldn't prevent Distiller from creating the PDF. Does the file contain an imported graphic that might contain the font? Further diagnosis would require further information. In general, it helps if you provide specifics like the OS, the FM version, the process you were using to PDF, the point in the process when it failed and the exact error message, the name of the missing font, etc. Here's the easiest way to get rid of missing font messages -- if they're not coming from imported graphics or text insets, and you're really, really sure the font shouldn't be there: Close the file with the missing font. Go to File Preferences General. Clear the Remember Missing Font Names check box and click Set. Reopen the file with the missing font. You'll get a slightly different missing font message because this time you're being asked if it's OK to replace the font permanently. Accept, save the file, and the font is gone. If you care about what it's replaced with, you'll need to learn about font mappings in the maker.ini file. HTH! Richard Richard G. Combs Senior Technical Writer Polycom, Inc. richardDOTcombs AT polycomDOTcom 303-223-5111 -- rgcombs AT gmailDOTcom 303-777-0436 -- ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Help: File gone berserk
On 10/09/2009, at 3:42 AM, Lea Galanter wrote: I'm hoping someone can help me out here. I attempted to create a PDF yesterday of a book that I've created numerous times before. For some unknown reason I received an error message in the log indicating that a certain font was not available. I occasionally get this message but I ignore it, because I have no idea why Frame thinks I'm using a font it doesn't have. It's never stopped a PDF from being created, until yesterday. Frame simply refused to create the PDF. I have no idea what's wrong with the file (it's the cover). The only font used is Arial. There are no other fonts in the file. I even did a Select All and reapplied Arial just in case, but to no avail. Has anyone ever had this problem before? Is there some way to search Frame files for a specific font in order to change it? Try opening the offending chapter file(s) before running the PDF process and run it again. The PDF should complete and in the error log, show a list of what fonts are missing. As already stated, it is likely that there are fonts used in otherwise non-visible pages or even specified in paragraph or character formats, used ad-hoc in even one space,... Alan -- Alan T Litchfield AlphaByte PO Box 141, Auckland, 1140 New Zealand http://www.alphabyte.co.nz http://www.alphabyte.co.nz/beatrice ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Help: File gone berserk
You could save the file in question as a .mif file and open it a text editor and then search for the exact name of the font that is causing problems. I've used this trick many times. Scott White Media Production Manager Implementation Coordinator 210-704-8239 swhite at alamark.com On Sep 9, 2009, at 10:42 AM, Lea Galanter wrote: > I'm hoping someone can help me out here. I attempted to create a PDF > yesterday of a book that I've created numerous times before. For some > unknown reason I received an error message in the log indicating > that a > certain font was not available. I occasionally get this message but I > ignore it, because I have no idea why Frame thinks I'm using a font it > doesn't have. It's never stopped a PDF from being created, until > yesterday. Frame simply refused to create the PDF. I have no idea > what's > wrong with the file (it's the cover). The only font used is Arial. > There > are no other fonts in the file. I even did a Select All and reapplied > Arial just in case, but to no avail. > > Has anyone ever had this problem before? Is there some way to search > Frame files for a specific font in order to change it? > > Thanks for any help! > > Lea Galanter > > ___ > > > You are currently subscribed to Framers as swhite at alamark.com. > > Send list messages to framers at lists.frameusers.com. > > To unsubscribe send a blank email to > framers-unsubscribe at lists.frameusers.com > or visit > http://lists.frameusers.com/mailman/options/framers/swhite%40alamark.com > > Send administrative questions to listadmin at frameusers.com. Visit > http://www.frameusers.com/ for more resources and info. > >
Help: File gone berserk
Lea Galanter wrote: > I'm hoping someone can help me out here. I attempted to create a PDF > yesterday of a book that I've created numerous times before. For some > unknown reason I received an error message in the log indicating that a > certain font was not available. I occasionally get this message but I > ignore it, because I have no idea why Frame thinks I'm using a font it > doesn't have. It's never stopped a PDF from being created, until > yesterday. Frame simply refused to create the PDF. I have no idea what's > wrong with the file (it's the cover). The only font used is Arial. There > are no other fonts in the file. I even did a Select All and reapplied > Arial just in case, but to no avail. > > Has anyone ever had this problem before? Is there some way to search > Frame files for a specific font in order to change it? FM is punishing you for ignoring that missing font message for so long. ;-) Seriously, if the font's not being used (for instance, it exists only in a catalog definition or on a reference page), it shouldn't prevent Distiller from creating the PDF. Does the file contain an imported graphic that might contain the font? Further diagnosis would require further information. In general, it helps if you provide specifics like the OS, the FM version, the process you were using to PDF, the point in the process when it failed and the exact error message, the name of the missing font, etc. Here's the easiest way to get rid of missing font messages -- if they're not coming from imported graphics or text insets, and you're really, really sure the font shouldn't be there: Close the file with the missing font. Go to File > Preferences > General. Clear the Remember Missing Font Names check box and click Set. Reopen the file with the missing font. You'll get a slightly different missing font message because this time you're being asked if it's OK to replace the font permanently. Accept, save the file, and the font is gone. If you care about what it's replaced with, you'll need to learn about font mappings in the maker.ini file. HTH! Richard Richard G. Combs Senior Technical Writer Polycom, Inc. richardDOTcombs AT polycomDOTcom 303-223-5111 -- rgcombs AT gmailDOTcom 303-777-0436 --
Help: File gone berserk
Lea Galanter wrote: > I'm hoping someone can help me out here. I attempted to create a PDF > yesterday of a book that I've created numerous times before. For some > unknown reason I received an error message in the log indicating that a > certain font was not available. I occasionally get this message but I > ignore it, because I have no idea why Frame thinks I'm using a font it > doesn't have. It's never stopped a PDF from being created, until > yesterday. Frame simply refused to create the PDF. I have no idea what's > wrong with the file (it's the cover). The only font used is Arial. There > are no other fonts in the file. I even did a Select All and reapplied > Arial just in case, but to no avail. > > Has anyone ever had this problem before? Is there some way to search > Frame files for a specific font in order to change it? > > Thanks for any help! > > Lea Galanter > Lea, The only font *visible* is Arial, but FM may have other font names saved in the file on reference pages or in table tag definitions. The fact that the message is intermittent suggests that between sessions your default printer has changed (perhaps from a physical printer to AdobePDF or vice versa). When a physical printer is the default, it reports its resident fonts to the OS, which then falsely informs applications that those fonts are actually installed on the PC. When the default printer changes, poof -- those fonts are gone. The SetPrint plug-in from http://www.sundorne.com/FrameMaker/Freeware/setPrint.htm eliminates that problem. More info, and instructions for cleaning up files: http://kb2.adobe.com/cps/327/327053.html Best regards, -- Stuart Rogers Technical Communicator Phoenix Geophysics Limited Toronto, ON, Canada +1 (416) 491-7340 x 325 srogers phoenix-geophysics com "The law, in its majestic equality, forbids the rich as well as the poor to beg in the streets, steal bread, or sleep under a bridge." --Anatole France
Help: File gone berserk
Thanks for the suggestion, Scott. I'll do that to get the offending fonts out of my docs. Meanwhile, I discovered that my problem was with my printer, even though I was creating a PDF. I had switched to a different printer (because the "good" printer I normally use was out of service for the day). Apparently, the printer didn't have the "offending" fonts installed, but why that should totally prevent me from creating a PDF is strange. Normally I just receive a font warning but I'm able to create the PDF. I use Frame 8 right now but I wonder if this problem (and I view it as a bug) exists in Frame 9? Lea Galanter Lead Technical Editor and Writer Attenex, an F T I company lgalanter at attenex.com www.attenex.com Phone: 206-689-4438 -Original Message- From: Scott White [mailto:swh...@alamark.com] Sent: Friday, September 11, 2009 7:15 AM To: Lea Galanter Cc: Frame Users Subject: Re: Help: File gone berserk You could save the file in question as a .mif file and open it a text editor and then search for the exact name of the font that is causing problems. I've used this trick many times. Scott White Media Production Manager Implementation Coordinator 210-704-8239 swhite at alamark.com On Sep 9, 2009, at 10:42 AM, Lea Galanter wrote: > I'm hoping someone can help me out here. I attempted to create a PDF > yesterday of a book that I've created numerous times before. For some > unknown reason I received an error message in the log indicating > that a > certain font was not available. I occasionally get this message but I > ignore it, because I have no idea why Frame thinks I'm using a font it > doesn't have. It's never stopped a PDF from being created, until > yesterday. Frame simply refused to create the PDF. I have no idea > what's > wrong with the file (it's the cover). The only font used is Arial. > There > are no other fonts in the file. I even did a Select All and reapplied > Arial just in case, but to no avail. > > Has anyone ever had this problem before? Is there some way to search > Frame files for a specific font in order to change it? > > Thanks for any help! > > Lea Galanter > > ___ > > > You are currently subscribed to Framers as swhite at alamark.com. > > Send list messages to framers at lists.frameusers.com. > > To unsubscribe send a blank email to > framers-unsubscribe at lists.frameusers.com > or visit http://lists.frameusers.com/mailman/options/framers/swhite%40alamark.com > > Send administrative questions to listadmin at frameusers.com. Visit > http://www.frameusers.com/ for more resources and info. > >
Help: File gone berserk
Thanks, Richard. Sorry I didn't provide background information. I have a feeling the font causing the problem is in a graphic (which came from the Marketing department, who uses different fonts than the documentation team). In which case, how do I handle that? I'll also use your suggestion about replacing the fonts permanently, because I know I receive an error message occasionally about that with reference to Courier and Courier New, and that's not problem to replace. Thanks for the help! Lea Galanter Lead Technical Editor and Writer Attenex, an F T I company lgalanter at attenex.com www.attenex.com Phone: 206-689-4438 -Original Message- From: Combs, Richard [mailto:richard.co...@polycom.com] Sent: Friday, September 11, 2009 7:42 AM To: Lea Galanter; framers at lists.frameusers.com Subject: RE: Help: File gone berserk Lea Galanter wrote: > I'm hoping someone can help me out here. I attempted to create a PDF > yesterday of a book that I've created numerous times before. For some > unknown reason I received an error message in the log indicating that a > certain font was not available. I occasionally get this message but I > ignore it, because I have no idea why Frame thinks I'm using a font it > doesn't have. It's never stopped a PDF from being created, until > yesterday. Frame simply refused to create the PDF. I have no idea what's > wrong with the file (it's the cover). The only font used is Arial. There > are no other fonts in the file. I even did a Select All and reapplied > Arial just in case, but to no avail. > > Has anyone ever had this problem before? Is there some way to search > Frame files for a specific font in order to change it? FM is punishing you for ignoring that missing font message for so long. ;-) Seriously, if the font's not being used (for instance, it exists only in a catalog definition or on a reference page), it shouldn't prevent Distiller from creating the PDF. Does the file contain an imported graphic that might contain the font? Further diagnosis would require further information. In general, it helps if you provide specifics like the OS, the FM version, the process you were using to PDF, the point in the process when it failed and the exact error message, the name of the missing font, etc. Here's the easiest way to get rid of missing font messages -- if they're not coming from imported graphics or text insets, and you're really, really sure the font shouldn't be there: Close the file with the missing font. Go to File > Preferences > General. Clear the Remember Missing Font Names check box and click Set. Reopen the file with the missing font. You'll get a slightly different missing font message because this time you're being asked if it's OK to replace the font permanently. Accept, save the file, and the font is gone. If you care about what it's replaced with, you'll need to learn about font mappings in the maker.ini file. HTH! Richard Richard G. Combs Senior Technical Writer Polycom, Inc. richardDOTcombs AT polycomDOTcom 303-223-5111 -- rgcombs AT gmailDOTcom 303-777-0436 --
Help: File gone berserk
I'm hoping someone can help me out here. I attempted to create a PDF yesterday of a book that I've created numerous times before. For some unknown reason I received an error message in the log indicating that a certain font was not available. I occasionally get this message but I ignore it, because I have no idea why Frame thinks I'm using a font it doesn't have. It's never stopped a PDF from being created, until yesterday. Frame simply refused to create the PDF. I have no idea what's wrong with the file (it's the cover). The only font used is Arial. There are no other fonts in the file. I even did a Select All and reapplied Arial just in case, but to no avail. Has anyone ever had this problem before? Is there some way to search Frame files for a specific font in order to change it? Thanks for any help! Lea Galanter
