[Goanet] Experience at Jet Airways

[Dr . Ferdinando dos Reis Falcão]

Dr. Jose, we need to be specific about Airline regulations and Country 
regulations.
Here, we are talking of Airlines.
Surely, no one who resides in countries which ban certain product imports would 
attempt to bring the product in the country. Neither would the airlines who 
know the country rules would permit it.
What we are discussing is exactly the opposite; that a carrier refuses to 
transport to a destination country that permits the cargo.
One could still carry Pork Sorpatel to Saudi? I guess so as only Goans know 
what it is!!!

Dr. Ferdinando dos Reis Falcão.   

Re: [Goanet] Experience at Jet Airways

[Jose Colaco]

On Dec 21, 2013, at 3:37 PM, Dr. Ferdinando dos Reis Falcão wrote:
(1) "Surely, no one who resides in countries which ban certain product imports 
would attempt to bring the product in the country. Neither would the airlines 
who know the country rules would permit it."

(2) " What we are discussing is exactly the opposite; that a carrier refuses to 
transport to a destination country that permits the cargo."

Dear Dr. Falcão,
wrt (1) : I disagree. Our Goans are still trying to swing Goa sausages into the 
US. And, they are long time US citizens.

wrt (2) : there must be a reason. Best for the airline involved to explain why. 
Perhaps unrelated but I know of many Sashitacars who have no problem with 
fisherwomen bringing their catch into the bus - as they travel from Baradi to 
Margao; I know others who would.
. 
jc

Re: [Goanet] Experience at Jet Airways

[Joe Lobo]

Roland,
If  what  you  say is  true..you  are  making  the  C.B.P.A.  sound 
like  a  Canadian  Gestapo.i  ask you  which  sane-minded goan  is 
anxious  to  import  anything  unhygenic / disease causing product to this 
fair  country.  Thank  you  for  your  advance  warning  anyway.
- Original Message - 
From: "roland.francis" 

To: "Goa's premiere mailing list, estb. 1994!" 
Sent: Friday, December 20, 2013 10:28 PM
Subject: Re: [Goanet] Experience at Jet Airways


Canada Border Protection Agency are very strict about bringing in ANY 
animal or plant products (no exceptions) into Canada in any form including 
cured, cooked, vacuum packed or even canned.


If you answer 'yes' to the disembarking card question, they will 
confiscate it. If you declare as not caring any if these, their sniffer 
dogs will suss it out and besides confiscating, they will fine or can even 
deny entry to tourists.


Gone are the days of bringing any foodstuff in from Goa and it's all for 
the better considering the poor state of product and hygiene there.


Some Asians (including Indians) however persist in trying. For them 
there's a black mark with mandatory (rather than random) inspection of 
their baggage every time they enter for the next 6 years.


Roland.



Sent from Samsung Mobile

 Original message 
From: "Dr. Ferdinando dos Reis Falcão" 
Date: 20-12-2013  5:24 AM  (GMT-05:00)
To: goa...@goanet.org
Subject: [Goanet]  Experience at Jet Airways



Jim, a year
or so back, Jet Airways had banned cured meats in the check-in baggage. So
Goans who carried sausages were offloaded of their sausages. 

Re: [Goanet] Experience at Jet Airways

[Jose Colaco]

My dear Gabriel,

You are a good man. You understand that JetAirways is not a public (govt) bus 
service where anything goes. Airlines are in the business of making money for 
their shareholders while ensuring that they transport their passengers safely 
from point A to point B.

Accordingly, you do not expect their customer service to bend the rules just 
because the customer decides to behave like a disordeiro. ( I understand from 
one of my clients that bad behavior by customers is almost universal .. And 
usually results in zilch except drama and headache)

So, as a smart customer, you try to find out (in advance ) how best to get the 
best deal for yourself. Good for you.

BTW: it is my impression that certain airlines have modified the seating 
configuration to make up for 'baggage' incentives ie (say) 180 seats instead of 
120. 

So, it might be a little cramped .and let's not forget: everybody's bags 
may or may not arrive at Dabolim with the flight they are on. I'd say that 
delayed baggage at Dabolim is not as much of a problem as delayed baggage at 
Mumbai.en route Melbourne.

Have a great Christmas in Goa - to all and remember: IF you are traveling to 
the US, Canada or Oz  carry Goa sausages only if you like them to be dumped 
either in India or at destination.

jc


> On Dec 21, 2013, at 3:42 AM, Gabriel de Figueiredo 
>  wrote:
> 
> Going to Goa from Oz via Dubai is too time-consuming. 
> 
> Making the trip on Qantas-JetAir (which would hopefully allow 20kgs pp) is 
> too tiring as the there are many segments: 
> Melbourne-Perth-Singapore-Mumbai-Goa, not giving enough time to rest properly 
> in between flights. 
> 
> So the next time, we plan to fly the usual Singapore Airlines which allow 
> 30kgs pp since last year (arriving Mumbai at around 10:00am in the morning, 
> so no mosquito-killing sessions at airport), and fly business class Mumbai to 
> Goa on GoAir or an airline other than Jet Airways. No use having a 30kg 
> allowance pp from Mel to Bom if one cannot avail of the same weight allowance 
> for the short leg to Goa. 
> 
> Gabriel.
> 
> 
> 
> On Saturday, 21 December 2013 1:55 PM, Dr. Ferdinando dos Reis Falcão 
>  wrote:
> 
> 
>> 
>> Jim, a year
>> or so back, Jet Airways had banned cured meats in the check-in baggage. So
>> Goans who carried sausages were offloaded of their sausages. There was a hue
>> and cry by Goans on the electronic media, so much that every who Commented 
>> had
>> decided never to travel by Jet Airways. This immediately followed by Jet
>> withdrawing this clause.
>> 
>> But in the
>> present issue, it is not only Jet who has restricted baggage to 15 Kg, but 
>> all domestic
>> carriers with PNR for just domestic flight. Don’t see they’d do anything.
>> 
>> 
>> 
>> Dr. Ferdinando dos Reis Falcão.
>> 
>> 

Re: [Goanet] Experience at Jet Airways

[Gabriel de Figueiredo]

Going to Goa from Oz via Dubai is too time-consuming. 

Making the trip on Qantas-JetAir (which would hopefully allow 20kgs pp) is too 
tiring as the there are many segments: Melbourne-Perth-Singapore-Mumbai-Goa, 
not giving enough time to rest properly in between flights. 

So the next time, we plan to fly the usual Singapore Airlines which allow 30kgs 
pp since last year (arriving Mumbai at around 10:00am in the morning, so no 
mosquito-killing sessions at airport), and fly business class Mumbai to Goa on 
GoAir or an airline other than Jet Airways. No use having a 30kg allowance pp 
from Mel to Bom if one cannot avail of the same weight allowance for the short 
leg to Goa. 

Gabriel.



On Saturday, 21 December 2013 1:55 PM, Dr. Ferdinando dos Reis Falcão 
 wrote:
  

>
>Jim, a year
>or so back, Jet Airways had banned cured meats in the check-in baggage. So
>Goans who carried sausages were offloaded of their sausages. There was a hue
>and cry by Goans on the electronic media, so much that every who Commented had
>decided never to travel by Jet Airways. This immediately followed by Jet
>withdrawing this clause.
>
>But in the
>present issue, it is not only Jet who has restricted baggage to 15 Kg, but all 
>domestic
>carriers with PNR for just domestic flight. Don’t see they’d do anything.
>
>
>
>Dr. Ferdinando dos Reis Falcão.                            
>
>

Re: [Goanet] Experience at Jet Airways

[roland.francis]

Canada Border Protection Agency are very strict about bringing in ANY animal or 
plant products (no exceptions) into Canada in any form including cured, cooked, 
vacuum packed or even canned.

If you answer 'yes' to the disembarking card question, they will confiscate it. 
If you declare as not caring any if these, their sniffer dogs will suss it out 
and besides confiscating, they will fine or can even deny entry to tourists.

Gone are the days of bringing any foodstuff in from Goa and it's all for the 
better considering the poor state of product and hygiene there.

Some Asians (including Indians) however persist in trying. For them there's a 
black mark with mandatory (rather than random) inspection of their baggage 
every time they enter for the next 6 years.

Roland.



Sent from Samsung Mobile

 Original message 
From: "Dr. Ferdinando dos Reis Falcão"  
Date: 20-12-2013  5:24 AM  (GMT-05:00) 
To: goa...@goanet.org 
Subject: [Goanet]  Experience at Jet Airways 
 


Jim, a year
or so back, Jet Airways had banned cured meats in the check-in baggage. So
Goans who carried sausages were offloaded of their sausages.   

Re: [Goanet] Experience at Jet Airways

[John Eric Gomes]

I agree. The only bad experience I had on my trip to New Zealand was the
rude behavior of the Jet Airways lady at the Pato office. Most unhelpful
and unfriendly customer attitude.


On Fri, Dec 20, 2013 at 5:42 AM, Jim Fernandes  wrote:

> Nothing came out of my contact with Jet. They basically told me the same
> thing what the airport rep said.
>
> This is exactly what I was alluding to - in India they lack skills to keep
> their customers happy. If Indian markets were fully opened up to the West
> (instead of protecting Indian businesses), many Indian businesses would be
> out of biz.
>
>
> Jim.
>
>
>
>
> - Original Message -
> From: Jim Fernandes 
> To: "goanet@lists.goanet.org" 
> Cc:
> Sent: Monday, November 25, 2013 12:08 PM
> Subject: Re: [Goanet] Experience at Jet Airways
>
> Folks,
>
> Here is some positive news!
> Jet Airways reverted back to me earlier today. Based on the tone of the
> message it appears they are willing to look into the matter about my
> experience with them and help resolve it. I shall keep you updated on the
> outcome.
>

[Goanet] Experience at Jet Airways

[Dr . Ferdinando dos Reis Falcão]

Jim, a year
or so back, Jet Airways had banned cured meats in the check-in baggage. So
Goans who carried sausages were offloaded of their sausages. There was a hue
and cry by Goans on the electronic media, so much that every who Commented had
decided never to travel by Jet Airways. This immediately followed by Jet
withdrawing this clause.

But in the
present issue, it is not only Jet who has restricted baggage to 15 Kg, but all 
domestic
carriers with PNR for just domestic flight. Don’t see they’d do anything.



Dr. Ferdinando dos Reis Falcão.   

Re: [Goanet] Experience at Jet Airways

[Jim Fernandes]

Nothing came out of my contact with Jet. They basically told me the same thing 
what the airport rep said.

This is exactly what I was alluding to - in India they lack skills to keep 
their customers happy. If Indian markets were fully opened up to the West 
(instead of protecting Indian businesses), many Indian businesses would be out 
of biz.


Jim.




- Original Message -
From: Jim Fernandes 
To: "goanet@lists.goanet.org" 
Cc: 
Sent: Monday, November 25, 2013 12:08 PM
Subject: Re: [Goanet] Experience at Jet Airways

Folks,

Here is some positive news!
Jet Airways reverted back to me earlier today. Based on the tone of the message 
it appears they are willing to look into the matter about my experience with 
them and help resolve it. I shall keep you updated on the outcome.

Re: [Goanet] Experience at Jet Airways

[Santosh Helekar]

This is a very good tip from Shri Fernandes. I will try it on my way back.

Cheers,

Santosh
Dhovi Khopti, Goa


> On Monday, November 25, 2013 11:26 AM, Jim Fernandes  wrote:
> > Folks,
> Another tip: If your baggage is still over the allowed limit, I found out 
> that 
> you could also send the baggage as "Cargo" for about half the cost of 
> regular charges. But you need to be at the airport an hour or two before your 
> regular check-in time. Your excess baggage when sent as cargo, still 
> accompanies 
> you on your flight, except that it is handled by a different department and 
> at 
> much lower rates.
> 

Re: [Goanet] Experience at Jet Airways

[Seb dc]

Guys,

Only Dubai, Doha & Sharjah have direct flights to Goa. There are NO direct
flights from Bahrain, Muscat & Abu-Dhabi.. 
Bahrain & Muscat are 1-stop flights via Sharjah(Air-Arabia).
Abu-Dhabi - Goa is via Doha (QA).

Rest all the airlines operate with a 1-stop flights via Mumbai,Delhi, etc.
(SpiceJet, JetAirways & IndiGO)

Also please note, AirArabia charges for dutyfree stuff you collect at
boarding gate. The airline allows only 10kgs hand baggage, excess is
charged.

hAVE a nICE dAY.
Seb

-*-

From: lenny dsouza 

Jim F,
?
Next time you need to come to Goa, dont come to Mumbai, unless you have some
bussiness, just avoid Mumbai/Delhi? etc, Try and take a flight from US to
the gulf ( Dubai, Bahrain,Doha, Muscat, Abu Dhabi, etc)? they have direct
flights to Goa, you dont have to worry on Baggage, it comes to Goa, clear
your arrival Formalaties and enjoy, and you can Go the Same way. 
?
Its best way to travel, plus carry some more luggage from the duty free
shopping at any of these locations.

Because airlines will never tell you whats best for you unless you ask and
you are aware about it, Agent are looking at their commission only. 

Most of the goan folks staying in Goa come directly


From: Jim Fernandes 
To: "goanet@lists.goanet.org"  
Sent: Monday, 25 November 2013 8:08 PM
Subject: Re: [Goanet] Experience at Jet Airways


Folks,

Here is some?positive news!

Re: [Goanet] Experience at Jet Airways

[lenny dsouza]

Jim F,
 
Next time you need to come to Goa, dont come to Mumbai, unless you have some 
bussiness, just avoid Mumbai/Delhi  etc, Try and take a flight from US to the 
gulf ( Dubai, Bahrain,Doha, Muscat, Abu Dhabi, etc)  they have direct flights 
to Goa, you dont have to worry on Baggage, it comes to Goa, clear your arrival 
Formalaties and enjoy, and you can Go the Same way. 
 
Its best way to travel, plus carry some more luggage from the duty free 
shopping at any of these locations.

Because airlines will never tell you whats best for you unless you ask and you 
are aware about it, Agent are looking at their commission only. 

Most of the goan folks staying in Goa come directly



 

 



From: Jim Fernandes 
To: "goanet@lists.goanet.org"  
Sent: Monday, 25 November 2013 8:08 PM
Subject: Re: [Goanet] Experience at Jet Airways


Folks,

Here is some positive news!
Jet Airways reverted back to me earlier today. Based on the tone of the message 
it appears they are willing to look into the matter about my experience with 
them and help resolve it. I shall keep you updated on the outcome.
There have been several posts on this thread and I greatly appreciate fellow 
Goans sharing titbits about their personal experience on this forum.
My original post had nothing to do with - whether I was right or wrong on 
pounding Jet Airways as Jose Colaco is harping about. It was about how flexible 
a company is willing to be on their rules, in order to keep their customers 
happy. It is no secret in the West that companies - large and small are willing 
to go great distance in order to maintain excellent relations with their 
customers. In fact, I gave two recent examples in my post where in both 
instances I made genuine mistakes. But when I communicated back with them 
giving my fair reasons, they were generous enough to write off my charges.
My argument with Jet Airways was similar in nature:
Previously, whenever I travelled with them on "Dollar Fare" I never had to pay 
for excess baggage (the difference between baggage allowance between 
international leg and the domestic leg in India). Their argument was that I was 
travelling on two different PNRs and my response was that I wasn't aware of the 
difference. As far as I was concerned, I paid for the fare in US dollars (when 
rupee ticket is obviously cheaper) and they need to at least give me a break on 
the baggage charges. I requested to speak to the supervisor on staff to 
escalate my situation, but was told that the supervisor would not be able to 
help in the matter and that the instructions to charge for excess baggage came 
directly from their company chief.
I was visibly upset because Jet Airways had rules that were inflexible and that 
I had to pay an extra (Rs 7,000 + Rs 4,500 = Rs 11,500) - an amount that could 
have been TOTALLY AVOIDED - had I booked the flight under one PNR.
It was one of those ridiculous things that happen to you and then you go mad 

Jim F
New York.
Another tip: If your baggage is still over the allowed limit, I found out that 
you could also send the baggage as "Cargo" for about half the cost of regular 
charges. But you need to be at the airport an hour or two before your regular 
check-in time. Your excess baggage when sent as cargo, still accompanies you on 
your flight, except that it is handled by a different department and at much 
lower rates.



From: Jim Fernandes 
To: "goanet@lists.goanet.org" ; "ga...@jetairways.com" 
; "ragi...@jetairways.com" ; 
"asivanan...@jetairways.com"  
Sent: Monday, November 18, 2013 7:57 PM
Subject: [Goanet] Experience at Jet Airways


GoaNetters,
Most developed nations have customer service that goes well beyond their call 
of duty to provide their customers a better experience. But in India, there is 
no such thing as a customer service. In India, its all about 
How-Quickly-Can-I-Make-My-Money or How-Much-Bonus-Can-I-Make.

A case in point, is my recent experience with Jet Airways in India.
In order to simplify purchasing my airline ticket on a website, I purchased one 
ticket from JFK to BOM on Virgin Atlantic and a second ticket from BOM to GOI 
on Jet Airways. Both tickets were purchased using my US issued credit card. I 
did not realize that because I purchased two different tickets, my baggage (2 
pieces of 50 pounds each) would not qualify for the same weight limits on Jet 
Airways. The lady at the Jet counter in Mumbai explained to me that there was 
nothing she could do to lower my excess baggage bill and that the orders to 
charge for excess baggage came directly from their CEO Mr Gary Toomey. So I 
ended up paying Rs 7000 in excess baggage - because their rules allowed only 15 
Kg (33 pounds) of baggage per passenger. This is unbelievable! First of all, 
they charged close to $200 for a round trip flight between BOM and GOI - a mere 
50 minu

Re: [Goanet] Experience at Jet Airways

[Jim Fernandes]

Folks,

Here is some positive news!
Jet Airways reverted back to me earlier today. Based on the tone of the message 
it appears they are willing to look into the matter about my experience with 
them and help resolve it. I shall keep you updated on the outcome.
There have been several posts on this thread and I greatly appreciate fellow 
Goans sharing titbits about their personal experience on this forum.
My original post had nothing to do with - whether I was right or wrong on 
pounding Jet Airways as Jose Colaco is harping about. It was about how flexible 
a company is willing to be on their rules, in order to keep their customers 
happy. It is no secret in the West that companies - large and small are willing 
to go great distance in order to maintain excellent relations with their 
customers. In fact, I gave two recent examples in my post where in both 
instances I made genuine mistakes. But when I communicated back with them 
giving my fair reasons, they were generous enough to write off my charges.
My argument with Jet Airways was similar in nature:
Previously, whenever I travelled with them on "Dollar Fare" I never had to pay 
for excess baggage (the difference between baggage allowance between 
international leg and the domestic leg in India). Their argument was that I was 
travelling on two different PNRs and my response was that I wasn't aware of the 
difference. As far as I was concerned, I paid for the fare in US dollars (when 
rupee ticket is obviously cheaper) and they need to at least give me a break on 
the baggage charges. I requested to speak to the supervisor on staff to 
escalate my situation, but was told that the supervisor would not be able to 
help in the matter and that the instructions to charge for excess baggage came 
directly from their company chief.
I was visibly upset because Jet Airways had rules that were inflexible and that 
I had to pay an extra (Rs 7,000 + Rs 4,500 = Rs 11,500) - an amount that could 
have been TOTALLY AVOIDED - had I booked the flight under one PNR.
It was one of those ridiculous things that happen to you and then you go mad 

Jim F
New York.
Another tip: If your baggage is still over the allowed limit, I found out that 
you could also send the baggage as "Cargo" for about half the cost of regular 
charges. But you need to be at the airport an hour or two before your regular 
check-in time. Your excess baggage when sent as cargo, still accompanies you on 
your flight, except that it is handled by a different department and at much 
lower rates.



From: Jim Fernandes 
To: "goanet@lists.goanet.org" ; "ga...@jetairways.com" 
; "ragi...@jetairways.com" ; 
"asivanan...@jetairways.com"  
Sent: Monday, November 18, 2013 7:57 PM
Subject: [Goanet] Experience at Jet Airways


GoaNetters,
Most developed nations have customer service that goes well beyond their call 
of duty to provide their customers a better experience. But in India, there is 
no such thing as a customer service. In India, its all about 
How-Quickly-Can-I-Make-My-Money or How-Much-Bonus-Can-I-Make.

A case in point, is my recent experience with Jet Airways in India.
In order to simplify purchasing my airline ticket on a website, I purchased one 
ticket from JFK to BOM on Virgin Atlantic and a second ticket from BOM to GOI 
on Jet Airways. Both tickets were purchased using my US issued credit card. I 
did not realize that because I purchased two different tickets, my baggage (2 
pieces of 50 pounds each) would not qualify for the same weight limits on Jet 
Airways. The lady at the Jet counter in Mumbai explained to me that there was 
nothing she could do to lower my excess baggage bill and that the orders to 
charge for excess baggage came directly from their CEO Mr Gary Toomey. So I 
ended up paying Rs 7000 in excess baggage - because their rules allowed only 15 
Kg (33 pounds) of baggage per passenger. This is unbelievable! First of all, 
they charged close to $200 for a round trip flight between BOM and GOI - a mere 
50 minute flight each way and another $115 dollars on excess baggage! 

On the way back from GOI to BOM, I cut down on my baggage because of the rip 
off. Never the less, I still ended up paying Rs 4500. I just had to bring some 
Goan stuff back with me - otherwise I would have never considered paying 
outrageous fees.
Just so that you do not fall in this trap, my advise is to purchase your 
tickets on the same PNR (one booking for the entire journey).
...
...

Re: [Goanet] Experience at Jet Airways….

[Venantius J Pinto]

Being underspaid is but one issue Eric. But there are those other
components I pointed out.

Correction:
In my case I was overweight, so this aole (woman) simply states that I
will have to throw things out. I said why throw? Is it OK if I pay. Then I
asked her what prevented her from telling me, and no need to even have to
call me Sir, that I am over the permissible weight, and would have to pay.
She gave me a cold look (I understand that our buttheads object to paying),
then called her supervisor—whispered in the fers ear. Imagine, she
gives me a cold look—and was very civil with her although I was being
supra-logical. On top of that and not obvious to her—I know their belife
systems, etc like the back of my hand To include that my body language
is not that of some insipid, slouchy type, and I understand that the
wealthy are not immune from a cartilage spine. Anyway, he does the math and
charges me more. I simply point that out. He glares at me. I then say, “no
matter what you guys are so crude that you only want the fruits of
modernity (and cannot relate to basic professionalism)” which is a b**tch
any ways. Everone is shocked that I am calmly cursing, and begin looking
away!!!

This gets into culture issues at a communal, as also at the lived aesthetic
level but nowadays its better to step back. There are so many such stories.


On Mon, Nov 25, 2013 at 4:32 AM, eric pinto  wrote:

>   Gabe - Merv - Santosh,  I have come to the conclusion
>  that these underpaid, disgruntled emps get their free perk
> and thrill when they 'hurt' who they perceive  as an affluent
> 'foreign' or NRI Indian.
>  Never mind the spiffy togs, they really are underpaid.   eric.
>
>
>
>
>
> On Monday, November 25, 2013 4:04 AM, Gabe Menezes 
> wrote:
>
> On our way back to London from Goa at the checkin counter of Jet Airways.
> The young lady stated without looking up that we were overweight! We said
> no we were allowed 35kgs each. She looked at the tickets again and no word
> of apology…that's India for you!
>
> --
> DEV BOREM KORUM
>
> Gabe Menezes.
>

Re: [Goanet] Experience at Jet Airways

[Edward Verdes]

My first travel with Jet Air was not a good one. It was many years back
Flying from Goa to Mumbai, Jet air did not accommodate me in the flight
I had booked since they wanted to accommodate a foreigner family. 
The next flight was after 45mins and from then on I told them I would
Never fly Jet air. 3 years back I had to fly jet air from Jeddah, as AI had
cancelled
Their flight and had endorsed my ticket with Jet Air. They use smaller
aircrafts
>From Jeddah and on slight turbulence the aircraft shakes a lot.

Regarding the baggage allowance, all airlines have now updated
Their websites with baggage allowance for all countries. Recently
Some had introduced the piece concept. Last year Lufthansa charged
Biz class for the extra bag even though we were within the weight limit
Allowed in the European sector. Therefore always check online before you
fly.

Not all passengers flying from Jeddah are labourers, there are many pilgrims
Who fly year round on umra or during hajj, then there are businessmen also.

Recently heard an Air India air-hostess showing a Kerela passenger how to
adjust his ecolac case
In the over head baggage compartments, when he turned around and told her
'You don't teach me, I am flying from here for the past 25 years' :) 

Dev Borem korum
Eddie Verdes

-Original Message-
From: goanet-boun...@lists.goanet.org
[mailto:goanet-boun...@lists.goanet.org] On Behalf Of J. Colaco < jc>
Sent: Thursday, November 21, 2013 4:28 AM
To: Goa's premiere mailing list, estb. 1994!
Subject: Re: [Goanet] Experience at Jet Airways

Even though the original post was about Jet Airways customer service, it has
provided good discussion about what we travelers should be prepared for when
we travel.

Here are some of my observations:

1: for those among us who book online (say on Virgin) (as 007 Jim did),
there is no way (i know) to book from NY to Goa on that site.
2: Essentially, the BOM-Goa segment has to be booked separately and becomes
a domestic route and not subject to Int baggage agreements.
3: About booking via travel agents: Our Australia based family were booked
Sydney BOM (Quantas), BOM Goa (Spicejet). They arrived in BOM on (I
believe) Sept 9, 2013 -  the day when Spicejet's reduced domestic baggage
allowance became effective. Somehow, the family did not know as the travel
agent either did not check or did not advise the passengers appropriately.

Suggestion: Always check on line before you travel.

jc

Re: [Goanet] Experience at Jet Airways….

[Venantius J Pinto]

In my case I was overweight, so this aole (woman) simply states that I
will have to throw things out. I said why throw? Is it OK if I pay. Then I
asked her what prevented her from telling me, and no need to even have to
call me Sir, that I am over the permissible weight, and would have to pay.
She gave me a cold look (I understand that our buttheads object to paying),
then called her supervisor—whispered in the fers ear. She gives me a
cold look when I know their belife systems, etc like the back of my
hand Anyway, he does the math and charges me more. I simply point that
out. He glares at me. I said no matter what you guys are so crude that you
only want the fruits of modernity which is a b**tch any ways. Everone
shoked that I am calming and looking away!!! This gets into culture issues
at a communal, as also at the lived aesthetic level but nowadays its better
to step back. There are so many such stories.

Venantius J Pinto


On Mon, Nov 25, 2013 at 3:41 AM, Gabe Menezes wrote:

> On our way back to London from Goa at the checkin counter of Jet Airways.
> The young lady stated without looking up that we were overweight! We said
> no we were allowed 35kgs each. She looked at the tickets again and no word
> of apology…that's India for you!
>
> --
> DEV BOREM KORUM
>
> Gabe Menezes.
>

Re: [Goanet] Experience at Jet Airways….

[eric pinto]

      Gabe - Merv - Santosh,  I have come to the conclusion
 that these underpaid, disgruntled emps get their free perk
and thrill when they 'hurt' who they perceive  as an affluent
'foreign' or NRI Indian.
     Never mind the spiffy togs, they really are underpaid.   eric.
       




On Monday, November 25, 2013 4:04 AM, Gabe Menezes  
wrote:
 
On our way back to London from Goa at the checkin counter of Jet Airways.
The young lady stated without looking up that we were overweight! We said
no we were allowed 35kgs each. She looked at the tickets again and no word
of apology…that's India for you!

-- 
DEV BOREM KORUM

Gabe Menezes.

[Goanet] Experience at Jet Airways….

[Gabe Menezes]

On our way back to London from Goa at the checkin counter of Jet Airways.
The young lady stated without looking up that we were overweight! We said
no we were allowed 35kgs each. She looked at the tickets again and no word
of apology…that's India for you!

-- 
DEV BOREM KORUM

Gabe Menezes.

Re: [Goanet] Experience at Jet Airways - MODERATORS

[Santosh Helekar]

I had a similar experience to that of Shri Fernandes a few days ago. 
Unfortunately, the lady at the counter could not break Jet Airways rules to 
offer my royal self special treatment.

Cheers,

Santosh

Re: [Goanet] Experience at Jet Airways - MODERATORS

[Mervyn Lobo]

Doc,
1) As always, you crack me up.

2) I woke up this morning to an inch of snow on my drive way, looked at the 
calender and drove to the
a) GOA Children's Xmas Tree party and 
b) Seniors Christmas event. 

3) Thanksgiving weekend was a long time ago, here in N. America.

4) We are already in the festive season. It is goodwill to all, no mater how 
lethargic or draggy they are.

Mervyn


   
From: eric pinto 
>To: GOA2  
>Sent: Saturday, November 23, 2013 10:07:11 PM
>Subject: Re: [Goanet] Experience at Jet Airways - MODERATORS
> 
>
>         Francis, the talking mule, had fascinated us when
> we were kids, at the movies.
>      I do hope we have now had the last word on the 
>subject. It is Thanksgiving week over North America,
>when we talk giblets over turkey. 
>
>
>

Re: [Goanet] Experience at Jet Airways - MODERATORS

[Jim Fernandes]

Mervyn,

What you find strange is perfectly normal to me. GoaNetters are aware that 
there are three people on this forum who have historically had beef with me. 
You are one of them.

Don't be under the impression I can be bullied  by the "usual three 
stooges". I ain't that stupid to not understand where the thinking of two of 
the three stooges is coming from.
The target of this thread was Jet Airways - not any one on GoaNet. I would have 
been happy if Jet Airways defended themselves. I don't need some ass to defend 
Jet Airways.
Furthermore, it is possible to avoid the excess baggage fees - don't butt in 
and provide incorrect information to Goans that it is not possible to avoid 
these fees because one thinks there is no way to book a flight under one PNR 
from North America to Goa.

Please keep your "Sermao" to yourself. I reserve the right to use every 
possible word in my vocabulary that I deem fit to make my case.

Jim F
New York.



From: Mervyn Lobo 
To: "Goa's premiere mailing list, estb. 1994!" ; 
"Goa's premiere mailing list, estb. 1994!"  
Sent: Friday, November 22, 2013 10:15 PM
Subject: Re: [Goanet] Experience at Jet Airways - MODERATORS


Jim Fernandes wrote:
>Oops ... Now the high priest got insulted because I creamed his 
>fellow padre !!!


Jim,
It is very strange that you now need to smear religion too. Let me remind you 
that members on this forum have the utmost respect for the clergy.  


>Please explain who I have named in my post and called an ass. 
>Please also explain why "ass" is not an acceptable word on GoaNet.


You feel you have the right to use any word, any where. That is probably 
because of the way you were brought up. However, my concern is not with you. My 
concern is with the moderators. When they encourage mud slinging, members will 
not contribute. No one wants to deal with the habitual mud slingers here. 
Goanet supposedly has 14,000 members. Yet only a handful contribute. When 
members do not contribute, the community loses out. 

Re: [Goanet] Experience at Jet Airways - MODERATORS

[Jose Colaco]

On Nov 22, 2013, at 10:15 PM, Mervyn Lobo wrote thus to 007 Jim

'You feel you have the right to use any word, any where. That is probably 
because of the way you were brought up. However, my concern is not with you. My 
concern is with the moderators'

Response:

Dear Mervyn,

While I do not blame children for the actions of their parents, and parents for 
the actions of their adult children, I'd submit the following:

1: Jim has every right to 'shaft' and otherwise 'cuss' me out.
2: As I do not control the 'Rights and Responsibility' section of Goanet, I 
will not comment on that 'right' wrt Goanet. 
3: On the point that Goanet moderators follow intriguingly disparate standards 
of moderation, I support the Moderators. 
4: I have long accepted that the Moderators are always right. 
5: Besides, if I do not like their moderation, I should not be here.

The crucial point, as far as I am concerned wrt the Jet Airways Customer 
Service in this index case, is the following:

Was the Jet Airways Customer Service agent and/or Jet Airways wrong in the 
assignment of Domestic Charges to Jim's luggage ?

BTW: jc has NO 'beef' with 007 Jim.  

He (jc) might have a question about the Child Preventive Care charges "gripe" 
on that 'beef' subject. 

In a curious way, that is "related" to the 007 complaint about Jet Airways.

Am Copying this to you as I do not know IF the Moderators will reject this msg.

jc

Re: [Goanet] Experience at Jet Airways - MODERATORS

[eric pinto]

         Francis, the talking mule, had fascinated us when
 we were kids, at the movies.
      I do hope we have now had the last word on the 
subject. It is Thanksgiving week over North America,
when we talk giblets over turkey. 



On Friday, November 22, 2013 10:15 PM, Mervyn Lobo  wrote:
 
Jim Fernandes wrote:
>Oops ... Now the high priest got insulted because I creamed his 
>fellow padre !!!


Jim,
It is very strange that you now need to smear religion too. Let me remind you 
that members on this forum have the utmost respect for the clergy.  


>Please explain who I have named in my post and called an ass. 
>Please also explain why "ass" is not an acceptable word on GoaNet.


You feel you have the right to use any word, any where. That is probably 
because of the way you were brought up. However, my concern is not with you. My 
concern is with the moderators. When they encourage mud slinging, members will 
not contribute. No one wants to deal with the habitual mud slingers here. 
Goanet supposedly has 14,000 members. Yet only a handful contribute. When 
members do not contribute, the community loses out. 

  
>According to one dictionary, "Ass" means - Any of several hoofed >mammals of 
>the genus Equus, resembling and closely related to the >horses but having a 
>smaller build and longer ears, and including the >domesticated donkey.
>
>Ha ha ha ha . 

This is the first time I have seen a fully grown man need to describe "Ass" and 
do a half as job while doing so.

Mervyn

Re: [Goanet] Experience at Jet Airways - MODERATORS

[Mervyn Lobo]

Jim Fernandes wrote:
>Oops ... Now the high priest got insulted because I creamed his 
>fellow padre !!!


Jim,
It is very strange that you now need to smear religion too. Let me remind you 
that members on this forum have the utmost respect for the clergy.  


>Please explain who I have named in my post and called an ass. 
>Please also explain why "ass" is not an acceptable word on GoaNet.


You feel you have the right to use any word, any where. That is probably 
because of the way you were brought up. However, my concern is not with you. My 
concern is with the moderators. When they encourage mud slinging, members will 
not contribute. No one wants to deal with the habitual mud slingers here. 
Goanet supposedly has 14,000 members. Yet only a handful contribute. When 
members do not contribute, the community loses out. 

  
>According to one dictionary, "Ass" means - Any of several hoofed >mammals of 
>the genus Equus, resembling and closely related to the >horses but having a 
>smaller build and longer ears, and including the >domesticated donkey.
>
>Ha ha ha ha . 

This is the first time I have seen a fully grown man need to describe "Ass" and 
do a half as job while doing so.

Mervyn

Re: [Goanet] Experience at Jet Airways - MODERATORS

[eric pinto]

          The CIA shipped 800 mules from the army farm
   in Georgia to Karachi, then overland to Afghanistan
    where they lugged small arms to guerillas who fought
  the invading Russian army.
         The donkeys won the war. They were then eaten.





On Friday, November 22, 2013 3:36 PM, Jim Fernandes  wrote:
 
Oops ... Now the high priest got insulted because I creamed his fellow padre !!!

Please explain who I have named in my post and called an ass. Please also 
explain why "ass" is not an acceptable word on GoaNet.

According to one dictionary, "Ass" means - Any of several hoofed mammals of the 
genus Equus, resembling and closely related to the horses but having a smaller 
build and longer ears, and including the domesticated donkey.

Ha ha ha ha .


Jim

...
...

 
Folks,
There is no reason whatsoever for Jim F. to post the above on this forum.  
 
Personally, I feel that the moderators have failed us.
 
I also think it is about time these tired moderators move on and let this forum 
be moderated by people who take their responibilties seriously.
 
Mervyn

Re: [Goanet] Experience at Jet Airways - MODERATORS

[Jim Fernandes]

Oops ... Now the high priest got insulted because I creamed his fellow padre !!!

Please explain who I have named in my post and called an ass. Please also 
explain why "ass" is not an acceptable word on GoaNet.

According to one dictionary, "Ass" means - Any of several hoofed mammals of the 
genus Equus, resembling and closely related to the horses but having a smaller 
build and longer ears, and including the domesticated donkey.

Ha ha ha ha .

Jim

...
...

 
Folks,
There is no reason whatsoever for Jim F. to post the above on this forum.  
 
Personally, I feel that the moderators have failed us.
 
I also think it is about time these tired moderators move on and let this forum 
be moderated by people who take their responibilties seriously.
 
Mervyn

Re: [Goanet] Experience At Jet Airways

[Jim Fernandes]

You are absolutely right, sir.

I realize, people need to re-calibrate their expectations the moment they enter 
Indian airspace (or any Third World country). But you reserve the right to 
scream at anybody who scams you - Jet Airways included.

Jim.



From: roland.francis 
To: "Goa's premiere mailing list, estb. 1994!"  
Sent: Friday, November 22, 2013 10:43 AM
Subject: Re: [Goanet] Experience At Jet Airways


Jim,  in addition to the three reasons for writing your email, here is one 
overriding sentiment for all travellers to Goa.

Dumb down your general expectations and you may be pleasantly surprised.  

Ramp up your hopes to be treated as in your Diaspora residence and you're 
setting yourself up for a steep fall.

To be fair, isn't that the reason you left your "native place" or as most 
imiigrants call it in Toronto "back home" in the first instance. 

Roland.


Sent from Samsung Mobile

Re: [Goanet] Experience at Jet Airways - MODERATORS

[Mervyn Lobo]

 
Jim Fernandes wrote:
>Reason 3. To shaft Jet Airways on their non-flexible rules. But then, the frog 
>from the Bahamas had to croak in and be an ass. 
>
>Its obvious he has beef with me  I get that ... which is why, I let the 
>frog  err ... ass ...  be an ass !
>
>Jim F
>New York.
-
 
 
Folks,
There is no reason whatsoever for Jim F. to post the above on this forum.  
 
Personally, I feel that the moderators have failed us.
 
I also think it is about time these tired moderators move on and let this forum 
be moderated by people who take their responibilties seriously.
 
Mervyn

Re: [Goanet] Experience At Jet Airways

[roland.francis]

Jim,  in addition to the three reasons for writing your email, here is one 
overriding sentiment for all travellers to Goa.

Dumb down your general expectations and you may be pleasantly surprised.  

Ramp up your hopes to be treated as in your Diaspora residence and you're 
setting yourself up for a steep fall.

To be fair, isn't that the reason you left your "native place" or as most 
imiigrants call it in Toronto "back home" in the first instance. 

Roland.


Sent from Samsung Mobile

Re: [Goanet] Experience at Jet Airways

[Jim Fernandes]

Thanks for your comments E DeSouza.

There were three main reasons for my original post on this subject:

Reason 1. To enlighten fellow Goans, who (like me) may not have been aware 
about the baggage problems once they landed in Mumbai for their onward journey 
to Goa. I have travelled to India for 20 years and never had to pay for excess 
baggage in Mumbai during an onward journey to Goa.

This was the first time I had to pay for excess baggage at BOM and therefore, 
extremely surprised. Even though I used to be a frequent traveler to India (1, 
2 or 3 trips a year for many years), I took the most recent trip in more than 
two years. If I remember correctly, previously dollar fares were exempt from 
excess baggage on BOM-GOI route, as long as the traveler met baggage rules 
during the international leg of the journey.

Reason 2. To briefly provide North Am Goans with a solution on how to avoid 
this type of problem ... without having to pay ANY baggage fees on 2 x 50 pound 
bags. In my original post I stated "Just so that you do not fall in this trap, 
my advise is to purchase your tickets on the same PNR (one booking for the 
entire journey)".

So, here are the details on the solution, regardless of what the frog from the 
Bahamas croaks on GoaNet:
You can go to any travel website such as Orbitz (not the carrier's web site or 
Hotwire) that allows "Multi-City" bookings. Then add each of your flight 
segments with correct travel dates on each segment. You may add additional 
segments as necessary by clicking "Add another flight" or similar such link / 
button and complete your booking.

Again, the key to the booking is that you need to have a single PNR / 
reservation number for your entire journey from North Am to GOI. I wasn't aware 
of the problems I would encounter in India, otherwise, I would have used this 
method to complete my booking and avoid the baggage fees.

Reason 3. To shaft Jet Airways on their non-flexible rules. But then, the frog 
from the Bahamas had to croak in and be an ass. 

Its obvious he has beef with me  I get that ... which is why, I let the 
frog  err ... ass ...  be an ass !

Jim F
New York.


From: E DeSousa 
To: Jim Fernandes ; estb. 1994! Goa's premiere mailing list 
 
Sent: Tuesday, November 19, 2013 1:28 PM
Subject: Re: Experience at Jet Airways



Caro "Amigo 007":

-it happens! 
We know that half the people don't care about your troubles and the other half 
find them amusing?
I can relate quite well to your tale of woe having been there and done that. 
So, from a safe distance: Thanks for a rare moment of hilarity on GoaNet.

Cheers.
E.

Re: [Goanet] Experience at Jet Airways

[Gabe Menezes]

On 19 November 2013 00:57, Jim Fernandes  wrote:

> GoaNetters,
> Most developed nations have customer service that goes well beyond their
> call of duty to provide their customers a better experience. But in India,
> there is no such thing as a customer service. In India, its all about
> How-Quickly-Can-I-Make-My-Money or How-Much-Bonus-Can-I-Make...
>
> New York.
>


COMMENT: I had written about this before; in vain it seems. I tend to think
Airlines treat different sectors accordingly. For instance Flight from
Saudi Arabia are carrying mostly labourers, so the service is not up to
scratch.

One time many years ago our Saudi Air flight was delayed for a considerable
time at Bombay Airport - the attendants came round the holding area with
sandwiches - there was such as rush, as though the people hadn't eaten for
days!

Read about this incident as well:-

 Too-fat-to-fly Frenchman finally makes it home by ferry after being
refused by plane, boat and train

Read more:
http://www.dailymail.co.uk/news/article-2510420/Too-fat-fly-Frenchman-finally-makes-home-ferry-refused-plane-boat-train.html#ixzz2lHElMgUW

Follow us: @MailOnline on
Twitter
 | DailyMail on
Facebook


-- 
DEV BOREM KORUM

Gabe Menezes.

Re: [Goanet] Experience at Jet Airways

[J. Colaco < jc>]

Even though the original post was about Jet Airways customer service, it
has provided good discussion about what we travelers should be prepared for
when we travel.

Here are some of my observations:

1: for those among us who book online (say on Virgin) (as 007 Jim did),
there is no way (i know) to book from NY to Goa on that site.
2: Essentially, the BOM-Goa segment has to be booked separately and becomes
a domestic route and not subject to Int baggage agreements.
3: About booking via travel agents: Our Australia based family were booked
Sydney BOM (Quantas), BOM Goa (Spicejet). They arrived in BOM on (I
believe) Sept 9, 2013 -  the day when Spicejet's reduced domestic baggage
allowance became effective. Somehow, the family did not know as the travel
agent either did not check or did not advise the passengers appropriately.

Suggestion: Always check on line before you travel.

jc

Re: [Goanet] Experience at Jet Airways

[floriano lobo]

Lying about it? Hardly. I myself couldn't believe this. I have travelled far 
and wide for 25 years and never had occasion to see something like this 
happening.
To add insult to injury, my wife says that this particular cabin crew 
member, without blinking an eyelid, obliged a young gentleman by opening the 
rack and placing his bags into it while she was still struggling with hers. 
That is when I told my wife that she should have called this cabin crew 
member a bb. You see, my wife has been suffering from frozen shoulders and 
does not carry loaded bags.


Cheers
flo


- Original Message - 
From: "valley faleiro" 
To: "roland.francis" ; "goa news" 


Sent: Wednesday, November 20, 2013 7:42 AM
Subject: Re: [Goanet] Experience at Jet Airways


This is a regular fate faced by customers. Hope Roland forwards this messg. 
to the concerned Minister.

Faleiro


Date: Tue, 19 Nov 2013 12:48:46 -0500
From: roland.fran...@ymail.com
To: goanet@lists.goanet.org
Subject: Re: [Goanet] Experience at Jet Airways

Floriano, this is unbeleivable although I know you wouldn't be lying about 
it.


Akbar Al-Baker who as civil aviation minister founded and nutured the 
airline and has been CEO from the start is a total fanatic about customer 
service. I know him well and became an acquaintance from the days he owned 
a small outfit called MotherCare in Doha.


He is known to travel incognito on QA which being an unassuming and 
slightly built man is easy to do and the flight staff used to tremble lest 
he saw them commit even the slightest customer boo boo if they "outed" 
him.


If he hears of your incident, it is instant dismissal of the stewardess 
concerned and if your wife was sufficiently insulted to want to email this 
and accept the fate of the offending staff, I assure you that is what will 
happen.


Roland.

Re: [Goanet] Experience at Jet Airways

[valley faleiro]

This is a regular fate faced by customers. Hope Roland forwards this messg. to 
the concerned Minister.
Faleiro

> Date: Tue, 19 Nov 2013 12:48:46 -0500
> From: roland.fran...@ymail.com
> To: goanet@lists.goanet.org
> Subject: Re: [Goanet] Experience at Jet Airways
> 
> Floriano, this is unbeleivable although I know you wouldn't be lying about it.
> 
> Akbar Al-Baker who as civil aviation minister founded and nutured the airline 
> and has been CEO from the start is a total fanatic about customer service. I 
> know him well and became an acquaintance from the days he owned a small 
> outfit called MotherCare in Doha. 
> 
> He is known to travel incognito on QA which being an unassuming and slightly 
> built man is easy to do and the flight staff used to tremble lest he saw them 
> commit even the slightest customer boo boo if they "outed" him.
> 
> If he hears of your incident, it is instant dismissal of the stewardess 
> concerned and if your wife was sufficiently insulted to want to email this 
> and accept the fate of the offending staff, I assure you that is what will 
> happen.
> 
> Roland.
> 
> 
> Sent from Samsung Mobile
> 
>  Original message 
> From: floriano lobo  
> Date: 19-11-2013  9:37 AM  (GMT-05:00) 
> To: "Goa's premiere mailing list, estb. 1994!"  
> Subject: Re: [Goanet] Experience at Jet Airways 
>  
> As far as the  customer service in flight goes,
> My wife travelled Qatar Airways to and from  Dabolim (GOA) -Vienna 
> (Austria) -Goa. A request to the Air hostess by my wife to help her with her 
> hand-bag to place in the cabin overhead storage rack above her seat got a 
> promt reponse. "That is not my duty"
> 
> Therefore, we must have it defined what is the duty of the cabin crew when 
> it comes to senior citizens.
> 
> Cheers
> floriano
> goasuraj
> 9890470896
> www.goasu-raj.org
> floriano@gmail.com
> 
> 
> 
> 
> - Original Message ----- 
> From: "J. Colaco < jc>" 
> To: "Jim Fernandes" ; "Goa's premiere mailing list, estb. 
> 1994!" 
> Cc: ; ; 
> 
> Sent: Tuesday, November 19, 2013 6:39 PM
> Subject: Re: [Goanet] Experience at Jet Airways
> 
> 
> > On 18 November 2013 19:57, Jim Fernandes  wrote:
> > Most developed nations have customer service that goes well beyond their
> > call of duty to provide their customers a better experience. But in India,
> > there is no such thing as a customer service. In India, its all about
> > How-Quickly-Can-I-Make-My-Money or How-Much-Bonus-Can-I-Make.
> >
> > A case in point, is my recent experience with Jet Airways in India.
> > In order to simplify purchasing my airline ticket on a website, I 
> > purchased
> > one ticket from JFK to BOM on Virgin Atlantic and a second ticket from BOM
> > to GOI on Jet Airways. Both tickets were purchased using my US issued
> > credit card. I did not realize that because I purchased two different
> > tickets, my baggage (2 pieces of 50 pounds each) would not qualify for the
> > same weight limits on Jet Airways.
> >
> > This is unbelievable! First of all, they charged close to $200 for a round
> > trip flight between BOM and GOI - a mere 50 minute flight each way
> >
> > COMMENTS:
> >
> > 1: The frustration of unplanned surprises having been acknowledged, the
> > above letter is rather strange - coming from one who travels.
> >
> > 2: Without commenting on whether India can be classified as a 'developed
> > nation' or not (whatever that means), Is this a matter for Jet Airways
> > customer service? Is Jim trying to say that the young lady at Jet Airways
> > could change what surely came from the Jet Airways' Board?
> >
> > 3: Not very sure WHY Jet Airways' Customer Service is being slammed for
> > implementing baggage rules which appear to be pretty standard in 
> > India.e.g.
> > http://www.jetairways.com/en/us/baggage/freebaggageallowances.aspx ;
> > http://www.airindia.com/checked-baggage-allowances.htm
> >
> > 4: A note on Jet Airways site: "With effect from October 1, 2011, if
> > separate tickets are issued for routes within India with international
> > connections, the baggage allowance shown on the domestic ticket will apply
> > to routes within India on Jet Airways and JetKonnect flights."
> >
> > In general, IF one wishes to avail of the benefits related to flight
> > delays, cancellations,  missing of connections etc, It is best that ALL
> > segments of the journey are booked on ONE ticket.( I realise that it is 
> > not
> >

Re: [Goanet] Experience at Jet Airways

[roland.francis]

Floriano, this is unbeleivable although I know you wouldn't be lying about it.

Akbar Al-Baker who as civil aviation minister founded and nutured the airline 
and has been CEO from the start is a total fanatic about customer service. I 
know him well and became an acquaintance from the days he owned a small outfit 
called MotherCare in Doha. 

He is known to travel incognito on QA which being an unassuming and slightly 
built man is easy to do and the flight staff used to tremble lest he saw them 
commit even the slightest customer boo boo if they "outed" him.

If he hears of your incident, it is instant dismissal of the stewardess 
concerned and if your wife was sufficiently insulted to want to email this and 
accept the fate of the offending staff, I assure you that is what will happen.

Roland.


Sent from Samsung Mobile

 Original message 
From: floriano lobo  
Date: 19-11-2013  9:37 AM  (GMT-05:00) 
To: "Goa's premiere mailing list, estb. 1994!"  
Subject: Re: [Goanet] Experience at Jet Airways 
 
As far as the  customer service in flight goes,
My wife travelled Qatar Airways to and from  Dabolim (GOA) -Vienna 
(Austria) -Goa. A request to the Air hostess by my wife to help her with her 
hand-bag to place in the cabin overhead storage rack above her seat got a 
promt reponse. "That is not my duty"

Therefore, we must have it defined what is the duty of the cabin crew when 
it comes to senior citizens.

Cheers
floriano
goasuraj
9890470896
www.goasu-raj.org
floriano@gmail.com




- Original Message - 
From: "J. Colaco < jc>" 
To: "Jim Fernandes" ; "Goa's premiere mailing list, estb. 
1994!" 
Cc: ; ; 

Sent: Tuesday, November 19, 2013 6:39 PM
Subject: Re: [Goanet] Experience at Jet Airways


> On 18 November 2013 19:57, Jim Fernandes  wrote:
> Most developed nations have customer service that goes well beyond their
> call of duty to provide their customers a better experience. But in India,
> there is no such thing as a customer service. In India, its all about
> How-Quickly-Can-I-Make-My-Money or How-Much-Bonus-Can-I-Make.
>
> A case in point, is my recent experience with Jet Airways in India.
> In order to simplify purchasing my airline ticket on a website, I 
> purchased
> one ticket from JFK to BOM on Virgin Atlantic and a second ticket from BOM
> to GOI on Jet Airways. Both tickets were purchased using my US issued
> credit card. I did not realize that because I purchased two different
> tickets, my baggage (2 pieces of 50 pounds each) would not qualify for the
> same weight limits on Jet Airways.
>
> This is unbelievable! First of all, they charged close to $200 for a round
> trip flight between BOM and GOI - a mere 50 minute flight each way
>
> COMMENTS:
>
> 1: The frustration of unplanned surprises having been acknowledged, the
> above letter is rather strange - coming from one who travels.
>
> 2: Without commenting on whether India can be classified as a 'developed
> nation' or not (whatever that means), Is this a matter for Jet Airways
> customer service? Is Jim trying to say that the young lady at Jet Airways
> could change what surely came from the Jet Airways' Board?
>
> 3: Not very sure WHY Jet Airways' Customer Service is being slammed for
> implementing baggage rules which appear to be pretty standard in 
> India.e.g.
> http://www.jetairways.com/en/us/baggage/freebaggageallowances.aspx ;
> http://www.airindia.com/checked-baggage-allowances.htm
>
> 4: A note on Jet Airways site: "With effect from October 1, 2011, if
> separate tickets are issued for routes within India with international
> connections, the baggage allowance shown on the domestic ticket will apply
> to routes within India on Jet Airways and JetKonnect flights."
>
> In general, IF one wishes to avail of the benefits related to flight
> delays, cancellations,  missing of connections etc, It is best that ALL
> segments of the journey are booked on ONE ticket.( I realise that it is 
> not
> possible to book directly from JFK to GOI.) . Additionally, wrt Goa,
> unless the flight (as in Qatar Airways, Air India etc) is a direct
> International to Goa flight, all baggage must be claimed and cleared by
> customs at the first Indian airport.
>
> On a personal note, whenever we travel, we check all these matters on the
> websites of airlines. Almost invariably, the information is listed quite
> clearly. Airlines change their policies from time to time based on their
> business needs, and to be fair - they have been giving ample notices about
> these changes.
>
> wrt "cost of the short flight" - here is an example. A Houston to Toronto
> rtn ticket. Normally around $500 was quoted for $2000 for a particular day
> of travel last week.
>
> Anyway...
>
> jc 

Re: [Goanet] Experience at Jet Airways

[E DeSousa]

Caro "Amigo 007":
 
-it happens! 
We know that half the people don't care about your troubles and the other half 
find them amusing?
I can relate quite well to your tale of woe having been there and done that. 
So, from a safe distance: Thanks for a rare moment of hilarity on GoaNet.
 
Cheers.
E.
 
 
 
 
 
 
From: Jim Fernandes 
To: "goanet@lists.goanet.org" ,
    "ga...@jetairways.com" ,
    "ragi...@jetairways.com" ,
    "asivanan...@jetairways.com" 
Subject: [Goanet] Experience at Jet Airways
Message-ID:
    <1384822620.25604.yahoomail...@web181104.mail.ne1.yahoo.com>
Content-Type: text/plain; charset=iso-8859-1

GoaNetters,
Most developed nations have customer service that goes well beyond their call 
of duty to provide?their customers a better experience. But in India, there is 
no such thing as a customer service. In India, its all about 
How-Quickly-Can-I-Make-My-Money or How-Much-Bonus-Can-I-Make.
A case in point, is my recent experience with Jet Airways in India.
In order to simplify purchasing my airline ticket on a website, I purchased one 
ticket from JFK to BOM on Virgin Atlantic and a second ticket from BOM to GOI 
on Jet Airways. Both tickets were purchased using my US issued credit card. I 
did?not realize that because I purchased two different tickets,?my baggage (2 
pieces of 50 pounds each) would not qualify for the same weight limits on Jet 
Airways. The lady at the Jet counter in Mumbai explained to me that there was 
nothing she could do to lower my excess baggage bill and that the orders to 
charge for excess baggage came directly from their CEO Mr Gary Toomey. So I 
ended up paying Rs 7000 in excess baggage - because their rules allowed only 15 
Kg (33 pounds) of baggage per passenger. This is unbelievable! First of all, 
they charged close to?$200 for a round trip flight between BOM and GOI - a mere 
50 minute?flight each way and another $115 dollars on excess baggage! 
On the way back from GOI to BOM, I cut down on my baggage because of the rip 
off. Never the less, I still ended up paying Rs 4500. I just had to bring some 
Goan stuff back with me - otherwise I would have never considered paying 
outrageous fees.
Just so that you do not fall in this trap, my advise is to purchase your 
tickets on the same PNR (one booking for the entire journey).
Congratulations Mr Gary?Kenneth Toomey?on your extra earnings. Please enjoy the 
extra bonus you are going to reap at the end of the year! But you are never 
going to see me or my family travelling with your airline - ever. I am copying 
this email to Mr Toomey and their public relations folks, so that they?can 
share this good news with their?company's stake?holders.
On the other hand here are two most recent positive experiences in North 
America.
1. During a recent?trip to Toronto and its suburbs, I ended up driving on 407 
ETR. I vaguely remember going through some section of a highway where it 
indicated that its a toll road. I thought, their cameras could simply scan my 
US issued EZ Pass or I could simply pay my toll manually and be on my way. But 
there were no toll booths nor any human collecting the toll. So I simply drove 
away.
About six weeks later, I got a bill from Canada for $18 indicating that my car 
was scanned driving on their toll road without a transponder that pays the toll.
I called the customer service at 407 ETR and tried?to explain to a very fine 
lady that I wanted to pay the toll but that there was nobody collecting it. 
She?treated me courteously and explained how their system worked. Since this 
was my first time going through the Canadian ETR system, she waived off the 
fee. How nice!!! I feel like going back to Canada and spend some more money 
there!
2. I over shot my parking time in NYC by about 4 or 5 minutes and was promptly 
issued a parking ticket. If you are not aware, parking tickets in NYC aren't 
cheap. So I pleaded not guilty and submitted a nice?explanation along with my 
proof of parking payment and highlighting that I missed only by a few minutes. 
At most, I thought they might reduce my pain by lowering the fine.
But I got pleasantly surprised when I opened their email and found that they 
dismissed my ticket. Wow!!!
You will never find such luck in India  Maybe if you bribe!
Jim Fernandes.
New York.

Re: [Goanet] Experience at Jet Airways

[floriano lobo]

As far as the  customer service in flight goes,
My wife travelled Qatar Airways to and from  Dabolim (GOA) -Vienna 
(Austria) -Goa. A request to the Air hostess by my wife to help her with her 
hand-bag to place in the cabin overhead storage rack above her seat got a 
promt reponse. "That is not my duty"


Therefore, we must have it defined what is the duty of the cabin crew when 
it comes to senior citizens.


Cheers
floriano
goasuraj
9890470896
www.goasu-raj.org
floriano@gmail.com




- Original Message - 
From: "J. Colaco < jc>" 
To: "Jim Fernandes" ; "Goa's premiere mailing list, estb. 
1994!" 
Cc: ; ; 


Sent: Tuesday, November 19, 2013 6:39 PM
Subject: Re: [Goanet] Experience at Jet Airways



On 18 November 2013 19:57, Jim Fernandes  wrote:
Most developed nations have customer service that goes well beyond their
call of duty to provide their customers a better experience. But in India,
there is no such thing as a customer service. In India, its all about
How-Quickly-Can-I-Make-My-Money or How-Much-Bonus-Can-I-Make.

A case in point, is my recent experience with Jet Airways in India.
In order to simplify purchasing my airline ticket on a website, I 
purchased

one ticket from JFK to BOM on Virgin Atlantic and a second ticket from BOM
to GOI on Jet Airways. Both tickets were purchased using my US issued
credit card. I did not realize that because I purchased two different
tickets, my baggage (2 pieces of 50 pounds each) would not qualify for the
same weight limits on Jet Airways.

This is unbelievable! First of all, they charged close to $200 for a round
trip flight between BOM and GOI - a mere 50 minute flight each way

COMMENTS:

1: The frustration of unplanned surprises having been acknowledged, the
above letter is rather strange - coming from one who travels.

2: Without commenting on whether India can be classified as a 'developed
nation' or not (whatever that means), Is this a matter for Jet Airways
customer service? Is Jim trying to say that the young lady at Jet Airways
could change what surely came from the Jet Airways' Board?

3: Not very sure WHY Jet Airways' Customer Service is being slammed for
implementing baggage rules which appear to be pretty standard in 
India.e.g.

http://www.jetairways.com/en/us/baggage/freebaggageallowances.aspx ;
http://www.airindia.com/checked-baggage-allowances.htm

4: A note on Jet Airways site: "With effect from October 1, 2011, if
separate tickets are issued for routes within India with international
connections, the baggage allowance shown on the domestic ticket will apply
to routes within India on Jet Airways and JetKonnect flights."

In general, IF one wishes to avail of the benefits related to flight
delays, cancellations,  missing of connections etc, It is best that ALL
segments of the journey are booked on ONE ticket.( I realise that it is 
not

possible to book directly from JFK to GOI.) . Additionally, wrt Goa,
unless the flight (as in Qatar Airways, Air India etc) is a direct
International to Goa flight, all baggage must be claimed and cleared by
customs at the first Indian airport.

On a personal note, whenever we travel, we check all these matters on the
websites of airlines. Almost invariably, the information is listed quite
clearly. Airlines change their policies from time to time based on their
business needs, and to be fair - they have been giving ample notices about
these changes.

wrt "cost of the short flight" - here is an example. A Houston to Toronto
rtn ticket. Normally around $500 was quoted for $2000 for a particular day
of travel last week.

Anyway...

jc 

Re: [Goanet] Experience at Jet Airways

[J. Colaco < jc>]

On 18 November 2013 19:57, Jim Fernandes  wrote:
Most developed nations have customer service that goes well beyond their
call of duty to provide their customers a better experience. But in India,
there is no such thing as a customer service. In India, its all about
How-Quickly-Can-I-Make-My-Money or How-Much-Bonus-Can-I-Make.

A case in point, is my recent experience with Jet Airways in India.
In order to simplify purchasing my airline ticket on a website, I purchased
one ticket from JFK to BOM on Virgin Atlantic and a second ticket from BOM
to GOI on Jet Airways. Both tickets were purchased using my US issued
credit card. I did not realize that because I purchased two different
tickets, my baggage (2 pieces of 50 pounds each) would not qualify for the
same weight limits on Jet Airways.

This is unbelievable! First of all, they charged close to $200 for a round
trip flight between BOM and GOI - a mere 50 minute flight each way

COMMENTS:

1: The frustration of unplanned surprises having been acknowledged, the
above letter is rather strange - coming from one who travels.

2: Without commenting on whether India can be classified as a 'developed
nation' or not (whatever that means), Is this a matter for Jet Airways
customer service? Is Jim trying to say that the young lady at Jet Airways
could change what surely came from the Jet Airways' Board?

3: Not very sure WHY Jet Airways' Customer Service is being slammed for
implementing baggage rules which appear to be pretty standard in India.e.g.
http://www.jetairways.com/en/us/baggage/freebaggageallowances.aspx ;
http://www.airindia.com/checked-baggage-allowances.htm

4: A note on Jet Airways site: "With effect from October 1, 2011, if
separate tickets are issued for routes within India with international
connections, the baggage allowance shown on the domestic ticket will apply
to routes within India on Jet Airways and JetKonnect flights."

In general, IF one wishes to avail of the benefits related to flight
delays, cancellations,  missing of connections etc, It is best that ALL
segments of the journey are booked on ONE ticket.( I realise that it is not
possible to book directly from JFK to GOI.) . Additionally, wrt Goa,
 unless the flight (as in Qatar Airways, Air India etc) is a direct
International to Goa flight, all baggage must be claimed and cleared by
customs at the first Indian airport.

On a personal note, whenever we travel, we check all these matters on the
websites of airlines. Almost invariably, the information is listed quite
clearly. Airlines change their policies from time to time based on their
business needs, and to be fair - they have been giving ample notices about
these changes.

wrt "cost of the short flight" - here is an example. A Houston to Toronto
rtn ticket. Normally around $500 was quoted for $2000 for a particular day
of travel last week.

Anyway...

jc

[Goanet] Experience at Jet Airways

[Jim Fernandes]

GoaNetters,
Most developed nations have customer service that goes well beyond their call 
of duty to provide their customers a better experience. But in India, there is 
no such thing as a customer service. In India, its all about 
How-Quickly-Can-I-Make-My-Money or How-Much-Bonus-Can-I-Make.
A case in point, is my recent experience with Jet Airways in India.
In order to simplify purchasing my airline ticket on a website, I purchased one 
ticket from JFK to BOM on Virgin Atlantic and a second ticket from BOM to GOI 
on Jet Airways. Both tickets were purchased using my US issued credit card. I 
did not realize that because I purchased two different tickets, my baggage (2 
pieces of 50 pounds each) would not qualify for the same weight limits on Jet 
Airways. The lady at the Jet counter in Mumbai explained to me that there was 
nothing she could do to lower my excess baggage bill and that the orders to 
charge for excess baggage came directly from their CEO Mr Gary Toomey. So I 
ended up paying Rs 7000 in excess baggage - because their rules allowed only 15 
Kg (33 pounds) of baggage per passenger. This is unbelievable! First of all, 
they charged close to $200 for a round trip flight between BOM and GOI - a mere 
50 minute flight each way and another $115 dollars on excess baggage! 
On the way back from GOI to BOM, I cut down on my baggage because of the rip 
off. Never the less, I still ended up paying Rs 4500. I just had to bring some 
Goan stuff back with me - otherwise I would have never considered paying 
outrageous fees.
Just so that you do not fall in this trap, my advise is to purchase your 
tickets on the same PNR (one booking for the entire journey).
Congratulations Mr Gary Kenneth Toomey on your extra earnings. Please enjoy the 
extra bonus you are going to reap at the end of the year! But you are never 
going to see me or my family travelling with your airline - ever. I am copying 
this email to Mr Toomey and their public relations folks, so that they can 
share this good news with their company's stake holders.
On the other hand here are two most recent positive experiences in North 
America.
1. During a recent trip to Toronto and its suburbs, I ended up driving on 407 
ETR. I vaguely remember going through some section of a highway where it 
indicated that its a toll road. I thought, their cameras could simply scan my 
US issued EZ Pass or I could simply pay my toll manually and be on my way. But 
there were no toll booths nor any human collecting the toll. So I simply drove 
away.
About six weeks later, I got a bill from Canada for $18 indicating that my car 
was scanned driving on their toll road without a transponder that pays the toll.
I called the customer service at 407 ETR and tried to explain to a very fine 
lady that I wanted to pay the toll but that there was nobody collecting it. She 
treated me courteously and explained how their system worked. Since this was my 
first time going through the Canadian ETR system, she waived off the fee. How 
nice!!! I feel like going back to Canada and spend some more money there!
2. I over shot my parking time in NYC by about 4 or 5 minutes and was promptly 
issued a parking ticket. If you are not aware, parking tickets in NYC aren't 
cheap. So I pleaded not guilty and submitted a nice explanation along with my 
proof of parking payment and highlighting that I missed only by a few minutes. 
At most, I thought they might reduce my pain by lowering the fine.
But I got pleasantly surprised when I opened their email and found that they 
dismissed my ticket. Wow!!!
You will never find such luck in India  Maybe if you bribe!
Jim Fernandes.
New York.