Re: [ilugd] [OFF-TOPIC] Looking to loan/rent Blackberry

2011-05-28 Thread Vivek Kapoor
On Sat, 28 May 2011 11:13:48 +0530, Raj Mathur (राज माथुर)
r...@linux-delhi.org wrote:
 
 Just to make it more interesting, here's a message that keeps popping up

 from time to time in the mail logs:
 
 LOGIN FAILED, user=r...@foo.com, ip=[:::178.239.83.191]
 
 The IP belongs to RIM, UK.
 
 However, the user still receives mails addressed to r...@foo.com on his 
 BB from time to time.
 
 I mean, WTF?

Haha, this is interesting. BTW, wasn't the user supposed to be
ram1.foo.com in your case instead of r...@foo.com? Are there two profiles
created in Vodafone's blackberry interface for that user?

Again, is it only one user that's facing this issue?

Regards
Vivek Kapoor
http://exain.com

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Re: [ilugd] [OFF-TOPIC] Looking to loan/rent Blackberry

2011-05-28 Thread Raj Mathur (राज माथुर)
On Saturday 28 May 2011, Vivek Kapoor wrote:
 Haha, this is interesting. BTW, wasn't the user supposed to be
 ram1.foo.com in your case instead of r...@foo.com? Are there two
 profiles created in Vodafone's blackberry interface for that user?

I'm wondering that is the case: two profiles, one that works and one 
that doesn't, somehow causing interference patterns.  The mail reaches 
the BB quickly when the two sine waves reinforce each other and late 
when they are 180 degrees out of sync, sort of :)

As for the users, system users are user.foo.com, IMAP users are 
u...@foo.com.

 Again, is it only one user that's facing this issue?

As far as I know, will have to check on Monday.

In any case, thanks for all the help, everyone!  Will keep you posted if 
there are any updates.

Regards,

-- Raj
-- 
Raj Mathurr...@kandalaya.org  http://kandalaya.org/
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Re: [ilugd] [OFF-TOPIC] Looking to loan/rent Blackberry

2011-05-27 Thread Vivek Kapoor

On 05/26/2011 11:19 PM, Raj Mathur (राज माथुर) r...@linux-delhi.org wrote:

Hi,

Someone have a Blackberry that they're not using and which they're
willing to loan/rent out for a week or so?  Clients are complaining
about Blackberry issues on a mail server I've setup, and I need one to
replicate and test.

If not, how much would (a) a cheap Blackberry cost and (b) someone be
willing to buy it for after I've done with it? :)


On a different note, what kind of issues are your users facing on 
Blackberry?


From what I've experienced, usually the users prefer the Blackberry 
services provided by the service providers such as Vodafone  Airtel. 
This means going on airtel's website, entering your server details and 
the username and password and it's instantly activated. This I've 
personally seen working flawlessly with both Courier and Dovecot (though 
dovecot is better), both with self signed SSL certificates. On the 
contrary, the apple devices create trouble if using self signed 
certificates.


What's more, if your users are getting trouble connecting via the 
service provider's blackberry interface, then you can directly call up 
the service provider to assist. They may need the server name, username 
and password to test at their end.


On the other hand, if there's some internal blackberry server, then I'm 
not too sure about that. But ideally the procedure should be the same.


Regards
Vivek Kapoor
http://exain.com

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Re: [ilugd] [OFF-TOPIC] Looking to loan/rent Blackberry

2011-05-27 Thread krish
 If not, how much would (a) a cheap Blackberry cost and

Blackberry curve - 8520 aka Gemini 's prices has been slashed to 9,990
 comes with OS 5.0

(b) someone be
 willing to buy it for after I've done with it? :)

You have to find a young user ( I see loads of young people people
using BB now-a-days; not sure if they use BBService or not though)

If you go back to the store to resell it, they will offer u as low as
3000. ( Experienced with Croma stores ) when I wanted to upgrade from
8520 to 8530.



-- 
Srikrishna Das
(krish at irc.freenode.net)

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Re: [ilugd] [OFF-TOPIC] Looking to loan/rent Blackberry

2011-05-27 Thread krish
 On the other hand, if there's some internal blackberry server, then I'm not
 too sure about that. But ideally the procedure should be the same.


If its an internal BB server, then you'll need to reset the user
profiles (using BB PIN of users) or reset all users, re-provision the
settings and then test.



-- 
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(krish at irc.freenode.net)

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Re: [ilugd] [OFF-TOPIC] Looking to loan/rent Blackberry

2011-05-27 Thread Raj Mathur (राज माथुर)
On Friday 27 May 2011, krish wrote:
  On the other hand, if there's some internal blackberry server, then
  I'm not too sure about that. But ideally the procedure should be
  the same.
 
 If its an internal BB server, then you'll need to reset the user
 profiles (using BB PIN of users) or reset all users, re-provision the
 settings and then test.

Nope, it's the service provider's BB server.

Regards,

-- Raj
-- 
Raj Mathurr...@kandalaya.org  http://kandalaya.org/
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Re: [ilugd] [OFF-TOPIC] Looking to loan/rent Blackberry

2011-05-27 Thread Raj Mathur (राज माथुर)
On Friday 27 May 2011, Vivek Kapoor wrote:
 On a different note, what kind of issues are your users facing on
 Blackberry?
 
  From what I've experienced, usually the users prefer the Blackberry
 services provided by the service providers such as Vodafone  Airtel.
 This means going on airtel's website, entering your server details
 and the username and password and it's instantly activated. This
 I've personally seen working flawlessly with both Courier and
 Dovecot (though dovecot is better), both with self signed SSL
 certificates. On the contrary, the apple devices create trouble if
 using self signed certificates.
 
 What's more, if your users are getting trouble connecting via the
 service provider's blackberry interface, then you can directly call
 up the service provider to assist. They may need the server name,
 username and password to test at their end.

Since you ask the specific problem goes something like this:

We've set up a mail server for the client.  The server is handling two 
domains (say foo.com and bar.com).

foo.com has one BB user, while bar.com has many BB users.  The foo.com 
BB user (say ram) has accounts on both domains: r...@foo.com and 
r...@bar.com.

Mail sent to r...@bar.com reflects immediately in the user's webmail, 
Outlook, couple of other mail clients AND his BB.

Mail sent to r...@foo.com reflects immediately in the user's webmail, 
Outlook, couple of other mail clients, but NOT his BB.  It may take 
anything from 15 seconds (acceptable) up to an hour (definitely not 
acceptable) to reach his BB.

Note that the same server and the same software (and the same BB device 
on the same service provider, for that matter) are handling both 
scenarios.  Some seriously weirdness going on here, and I've asked him 
to raise a ticket with the service provider (Vodafone, IIRC).  Let's see 
what they say.  In the meantime, I'm still looking for a BB to test this 
on :-)

Regards,

-- Raj
-- 
Raj Mathurr...@kandalaya.org  http://kandalaya.org/
   GPG: 78D4 FC67 367F 40E2 0DD5  0FEF C968 D0EF CC68 D17F
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Re: [ilugd] [OFF-TOPIC] Looking to loan/rent Blackberry

2011-05-27 Thread krish

 Mail sent to r...@foo.com reflects immediately in the user's webmail,
 Outlook, couple of other mail clients, but NOT his BB.  It may take
 anything from 15 seconds (acceptable) up to an hour (definitely not
 acceptable) to reach his BB.

Sent from any domain? Even from foo.com, his own email - self test?
If self test works immediately, then you should check sending email
from some other domain where u have mailserver access and check logs
for delay.
I would also consider if any of the sending domain is greylisted.

-- 
Srikrishna Das
(krish at irc.freenode.net)

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Re: [ilugd] [OFF-TOPIC] Looking to loan/rent Blackberry

2011-05-27 Thread Vivek Kapoor

On 05/27/2011 03:22 PM, Raj Mathur (राज माथुर) r...@linux-delhi.org wrote:
snip


Mail sent to r...@bar.com reflects immediately in the user's webmail,
Outlook, couple of other mail clients AND his BB.

Mail sent to r...@foo.com reflects immediately in the user's webmail,
Outlook, couple of other mail clients, but NOT his BB.  It may take
anything from 15 seconds (acceptable) up to an hour (definitely not
acceptable) to reach his BB.


From one of your previous emails related to the scenario you mentioned 
above, I infer that you're using Courier. Also, you are using IMAP 
instead of POP3 since your r...@bar.com receives mail instantly.


There's an IMAP feature called IDLE which enables detection of incoming 
emails. So, as soon as an email comes, the client is intimated instantly 
- provided the client understands IMAP IDLE. However, from my 
experience, Courier's implementation of IMAP IDLE is not optimum. I've 
seen that the client is IMAP IDLE capable, and is connected but Courier 
doesn't intimate the client when a new email comes.


Dovecot on the other hand implements it rather well. There could be a 
possibility that the blackberry's imap client with the service provider 
which is pulling mail from your server has established a connection but 
is not intimated by Courier that new mail has arrived. Either a flawed 
IMAP client or it's Courier.


There's an ENHANCED IDLE mode too, but I am not sure if that'll make any 
difference. Moving to dovecot solved a lot of 'push' email concerns for 
me though.


Regards
Vivek Kapoor
http://exain.com

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Re: [ilugd] [OFF-TOPIC] Looking to loan/rent Blackberry

2011-05-27 Thread Karanbir Singh

On 05/27/2011 12:01 PM, Vivek Kapoor wrote:

There's an IMAP feature called IDLE which enables detection of incoming
emails. So, as soon as an email comes, the client is intimated instantly


that works for imap clients that support this sort of functionality.

however, BB do not use imap natively, all email is routed via the BB app 
server ( which does the content get and content push ). The Push to 
device is dependant on the signal type being used by the cell provider ( 
which is why you cant use backberry services, unless activated by the 
provider ).


That is my understanding on how things worked till about a year or so 
back, there have been quite a few updates from RIM in the mean time, so 
its possible they have a generic imap app on there too. But I thought it 
might be worth investigating.


- KB

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Re: [ilugd] [OFF-TOPIC] Looking to loan/rent Blackberry

2011-05-27 Thread Vivek Kapoor

On 05/27/2011 05:24 PM, Karanbir Singh mail-li...@karan.org wrote:

On 05/27/2011 12:01 PM, Vivek Kapoor wrote:

There's an IMAP feature called IDLE which enables detection of incoming
emails. So, as soon as an email comes, the client is intimated instantly


that works for imap clients that support this sort of functionality.

however, BB do not use imap natively, all email is routed via the BB app
server ( which does the content get and content push ). The Push to
device is dependant on the signal type being used by the cell provider (
which is why you cant use backberry services, unless activated by the
provider ).


I may have been a bit unclear. By referring to the IMAP client, I wasn't 
referring to the device itself. I was referring to the Blackberry 
Internet Service which the service providers such as Vodafone and Airtel 
provide to their blackberry customers.


Via the service provider's web interface you can provide your own mail 
server's details and the BIS would pull the email from your server, I 
guess using an imap client, and push it to the blackberry devices. So it 
acts as an intermediary and alleviate the need for setting up your own 
blackberry server.


I've not used Blackberry ever, so can't vouch for how it actually works. 
But have seen it being used by others, connecting to a mail server setup 
by me, so the comments based on that experience. A quick google search 
seems to suggest that Dovecot handles Blackberry better.


Regards
Vivek Kapoor
http://exain.com

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Re: [ilugd] [OFF-TOPIC] Looking to loan/rent Blackberry

2011-05-27 Thread Karanbir Singh

On 05/27/2011 01:16 PM, Vivek Kapoor wrote:

I may have been a bit unclear. By referring to the IMAP client, I wasn't
referring to the device itself. I was referring to the Blackberry
Internet Service which the service providers such as Vodafone and Airtel
provide to their blackberry customers.


ah ok, in which case IDLE wont help, the BIS instances dont support that 
till their 2010 Jan release ( or so the guy sitting next to me, who set 
this up for a 500K userbase says ).


he also says that the expected poll frequency in the  Jan 2010 BIS 
instances is 15 to 120 minutes depending on capacity and load. post Jan 
2010 it can be configured ( by the network operator) There is some IDLE 
support in these newer instances, but it seems that very few network 
operators run that at this time.


( just communicating what I'm being told )

- KB

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Re: [ilugd] [OFF-TOPIC] Looking to loan/rent Blackberry

2011-05-27 Thread Karanbir Singh

On 05/27/2011 05:12 PM, Karanbir Singh wrote:

he also says that the expected poll frequency in the  Jan 2010 BIS


I meant pre Jan 2010

- KB

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Re: [ilugd] [OFF-TOPIC] Looking to loan/rent Blackberry

2011-05-27 Thread Raj Mathur (राज माथुर)
On Friday 27 May 2011, krish wrote:
  Mail sent to r...@foo.com reflects immediately in the user's
  webmail, Outlook, couple of other mail clients, but NOT his BB.
   It may take anything from 15 seconds (acceptable) up to an hour
  (definitely not acceptable) to reach his BB.
 
 Sent from any domain? Even from foo.com, his own email - self test?
 If self test works immediately, then you should check sending email
 from some other domain where u have mailserver access and check logs
 for delay.
 I would also consider if any of the sending domain is greylisted.

Like I said, the mail reaches the server and is visible in all clients 
EXCEPT the BB immediately.  If it were a generic e-mail issue it would 
affect all clients, right?

Regards,

-- Raj
-- 
Raj Mathurr...@kandalaya.org  http://kandalaya.org/
   GPG: 78D4 FC67 367F 40E2 0DD5  0FEF C968 D0EF CC68 D17F
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Re: [ilugd] [OFF-TOPIC] Looking to loan/rent Blackberry

2011-05-27 Thread Nandeep Mali
2011/5/27 Raj Mathur (राज माथुर) r...@linux-delhi.org:
[...]
 Like I said, the mail reaches the server and is visible in all clients
 EXCEPT the BB immediately.  If it were a generic e-mail issue it would
 affect all clients, right?

Aren't most push email systems slow to update by design? I have tried
both Nokia and Blackberry push mail systems and they take some time to
update whenever a mail is received (upto several minutes). This might
not be an issue as such. Has it actually reached 1 hour of delay? Even
upto 10 minutes is expected delay. Or at least that has been my
experience.

---
Nandeep

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Re: [ilugd] [OFF-TOPIC] Looking to loan/rent Blackberry

2011-05-27 Thread Raj Mathur (राज माथुर)
On Friday 27 May 2011, Vivek Kapoor wrote:
 On 05/27/2011 03:22 PM, Raj Mathur (राज माथुर) r...@linux-delhi.org
 wrote: snip
 
  Mail sent to r...@bar.com reflects immediately in the user's
  webmail, Outlook, couple of other mail clients AND his BB.
  
  Mail sent to r...@foo.com reflects immediately in the user's
  webmail, Outlook, couple of other mail clients, but NOT his BB. 
  It may take anything from 15 seconds (acceptable) up to an hour
  (definitely not acceptable) to reach his BB.
 
  From one of your previous emails related to the scenario you
 mentioned above, I infer that you're using Courier. Also, you are
 using IMAP instead of POP3 since your r...@bar.com receives mail
 instantly.

That is correct.

 There's an IMAP feature called IDLE which enables detection of
 incoming emails. So, as soon as an email comes, the client is
 intimated instantly - provided the client understands IMAP IDLE.
 However, from my experience, Courier's implementation of IMAP IDLE
 is not optimum. I've seen that the client is IMAP IDLE capable, and
 is connected but Courier doesn't intimate the client when a new
 email comes.

I'd go with that, except for one datum: mail sent to the user's account 
on the other domain on the same server reaches his BB immediately.

Figure that one out!

In the meantime I'll see if the service provider mentions IMAP IDLE in 
their report.  If they do, will disable it altogether if possible -- 
what with all the custom scripting et al, it's going to be painful to 
switch IMAP servers at this stage.  (Which reminds me, need to upload 
those scripts somewhere.)

Worst case scenario, will recommend setting all BB accounts to POP3 -- I 
presume that is possible?  Or do RIM/service provider decide which 
protocol they will use on your behalf?

Regards,

-- Raj
-- 
Raj Mathurr...@kandalaya.org  http://kandalaya.org/
   GPG: 78D4 FC67 367F 40E2 0DD5  0FEF C968 D0EF CC68 D17F
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Re: [ilugd] [OFF-TOPIC] Looking to loan/rent Blackberry

2011-05-27 Thread Vivek Kapoor
On Fri, 27 May 2011 17:12:05 +0100, Karanbir Singh mail-li...@karan.org
wrote:
 On 05/27/2011 01:16 PM, Vivek Kapoor wrote:
 I may have been a bit unclear. By referring to the IMAP client, I
wasn't
 referring to the device itself. I was referring to the Blackberry
 Internet Service which the service providers such as Vodafone and
Airtel
 provide to their blackberry customers.
 
 ah ok, in which case IDLE wont help, the BIS instances dont support that

 till their 2010 Jan release ( or so the guy sitting next to me, who set 
 this up for a 500K userbase says ).
 
 he also says that the expected poll frequency in the  Jan 2010 BIS 
 instances is 15 to 120 minutes depending on capacity and load. post Jan 

Okay. I wasn't aware of that. However, what I have seen happening with
blackberry users, in Delhi, India, with both Airtel and Vodafone is that
they receive mails instantly - even before they pop-up in their Outlooks
and Thunderbirds. There's not even a 15 second delay. I don't think BIS
would be connecting to the server every few seconds (POP3ing or IMAPing -
though have not checked the log), and the only possible explanation I can
think of is IMAP IDLE, unless there's something else Blackberry is doing -
maybe connecting to IMAP and kind of 'refreshing' the mailbox every few
seconds.

Regards
Vivek Kapoor
http://exain.com

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Re: [ilugd] [OFF-TOPIC] Looking to loan/rent Blackberry

2011-05-27 Thread Vivek Kapoor
On Fri, 27 May 2011 23:55:05 +0530, Raj Mathur (राज माथुर)
r...@linux-delhi.org wrote:
 
 I'd go with that, except for one datum: mail sent to the user's account 
 on the other domain on the same server reaches his BB immediately.
 
 Figure that one out!

Do you have data available over an extended period of time that the user's
other domain receives the email instantly each and every time? That
shouldn't be the case unless there's some difference between other user
accounts and that user's account on the Vodafone's blackberry interface.

Are all the users facing it or just that single user?
If it's just that single user, or only those users which have accounts on
both the domains, then a dirty thing to do would be that on Vodafone's
interface try entering the server for the first account via the domain
name, and for the second account enter the IP address instead of the domain
name. So we've two separate servers. Just a guess though :-)

 In the meantime I'll see if the service provider mentions IMAP IDLE in 
 their report.  If they do, will disable it altogether if possible -- 
 what with all the custom scripting et al, it's going to be painful to 
 switch IMAP servers at this stage.  (Which reminds me, need to upload 
 those scripts somewhere.)

As Karanbir said, IMAP IDLE may not be the issue. I just mentioned it
because I saw a significant improvement using dovecot instead of courier,
both on my Nokia and email clients - Thunderbird specifically. That's the
only sort of 'push mail' mechanism available with dovecot and courier from
what I know.

 Worst case scenario, will recommend setting all BB accounts to POP3 -- I

 presume that is possible?  Or do RIM/service provider decide which 
 protocol they will use on your behalf?

Not sure if that's possible. I just checked with the guy who used to
configure blackberries via the service providers web interface and he
mentioned that blackberry does that automatically - you can't specify the
servers. In any case, going POP3 would put a delay - it would possibly be a
periodic exercise which would mean there's not going to be any more instant
emails.

Regards
Vivek Kapoor
http://exain.com

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Re: [ilugd] [OFF-TOPIC] Looking to loan/rent Blackberry

2011-05-27 Thread Raj Mathur (राज माथुर)
On Saturday 28 May 2011, Vivek Kapoor wrote:
 Okay. I wasn't aware of that. However, what I have seen happening
 with blackberry users, in Delhi, India, with both Airtel and
 Vodafone is that they receive mails instantly - even before they
 pop-up in their Outlooks and Thunderbirds. There's not even a 15
 second delay. I don't think BIS would be connecting to the server
 every few seconds (POP3ing or IMAPing - though have not checked the
 log), and the only possible explanation I can think of is IMAP IDLE,
 unless there's something else Blackberry is doing - maybe connecting
 to IMAP and kind of 'refreshing' the mailbox every few seconds.

Just to make it more interesting, here's a message that keeps popping up 
from time to time in the mail logs:

LOGIN FAILED, user=r...@foo.com, ip=[:::178.239.83.191]

The IP belongs to RIM, UK.

However, the user still receives mails addressed to r...@foo.com on his 
BB from time to time.

I mean, WTF?

Regards,

-- Raj
-- 
Raj Mathurr...@kandalaya.org  http://kandalaya.org/
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Re: [ilugd] [OFF-TOPIC] Looking to loan/rent Blackberry

2011-05-26 Thread Smruti
2011/5/26 Raj Mathur (राज माथुर) r...@linux-delhi.org


 If not, how much would (a) a cheap Blackberry cost and (b) someone be
 willing to buy it for after I've done with it? :)


I am sure you must have looked, still just in case you haven't, try ebay.

A quick search shows price range starting from 2000. Though not sure what OS
version you are looking for, may be you can find a seller in Delhi and check
it out before buying.

Regards,
Smruti Mandal
-- 
I took the red pill.
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Re: [ilugd] [OFF-TOPIC] Looking to loan/rent Blackberry

2011-05-26 Thread Raj Mathur (राज माथुर)
On Thursday 26 May 2011, Smruti wrote:
 2011/5/26 Raj Mathur (राज माथुर) r...@linux-delhi.org
 
  If not, how much would (a) a cheap Blackberry cost and (b) someone
  be willing to buy it for after I've done with it? :)
 
 I am sure you must have looked, still just in case you haven't, try
 ebay.
 
 A quick search shows price range starting from 2000. Though not sure
 what OS version you are looking for, may be you can find a seller in
 Delhi and check it out before buying.

I'm a bit leery about buying stuff online, specially so after the 
CCAvenue debacle.  Call me paranoid and/or a Luddite, but I prefer both 
my social networking (such as it is) and my purchases to be in the real 
world rather than online.  Thanks for the research IAC!

Regards,

-- Raj
-- 
Raj Mathurr...@kandalaya.org  http://kandalaya.org/
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Re: [ilugd] [OFF-TOPIC] Looking to loan/rent Blackberry

2011-05-26 Thread Gora Mohanty
2011/5/26 Raj Mathur (राज माथुर) r...@linux-delhi.org:
 Hi,

 Someone have a Blackberry that they're not using and which they're
 willing to loan/rent out for a week or so?  Clients are complaining
 about Blackberry issues on a mail server I've setup, and I need one to
 replicate and test.
[...]

Do not have access to  a Blackberry, nor an idea of what it would
cost. However, depending on what issues you are facing, it might
not be enough to have the handset, as it is difficult to debug on
one.

You could start with trying the application out in a simulator.
Unfortunately, that means Microsoft Windows, maybe in a
virtual machine. There are ways of working with the Blackberry
SDK in Linux, but I have not actually tried them out:
http://www.slashdev.ca/2008/04/03/blackberry-development-using-linux/
http://stackoverflow.com/questions/1492403/how-to-build-blackberry-application-on-linux

Regards,
Gora

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Re: [ilugd] [OFF-TOPIC] Looking to loan/rent Blackberry

2011-05-26 Thread Raj Mathur (राज माथुर)
On Friday 27 May 2011, Gora Mohanty wrote:
 Do not have access to  a Blackberry, nor an idea of what it would
 cost. However, depending on what issues you are facing, it might
 not be enough to have the handset, as it is difficult to debug on
 one.
 
 You could start with trying the application out in a simulator.
 Unfortunately, that means Microsoft Windows, maybe in a
 virtual machine. There are ways of working with the Blackberry
 SDK in Linux, but I have not actually tried them out:
 http://www.slashdev.ca/2008/04/03/blackberry-development-using-linux/
 http://stackoverflow.com/questions/1492403/how-to-build-blackberry-ap
 plication-on-linux

Heh, the problem isn't critical enough (for me at least) to warrant that 
sort of effort.  In the final run, if the client's BB refuses to behave 
after basic testing from my end, I'm putting the ball in his court.  
After all, SMTP, SMTP AUTH, POP3 and IMAP4 are working fine on all other 
clients, so there's no reason for me to bang my head against a 
proprietary wall for some obscure device.  On the bright side, at least 
they're not using cryPhones.

In passing, that's the difference between setting up a Corporate E-mail 
Service and a Mail Server.  The first would involve solving all his 
problems on all his devices, the latter ends with proving that 
everything works on the server and a handful of clients.  Of course,  
the former is 7 figures, while the latter is just 6!

Regards,

-- Raj
-- 
Raj Mathurr...@kandalaya.org  http://kandalaya.org/
   GPG: 78D4 FC67 367F 40E2 0DD5  0FEF C968 D0EF CC68 D17F
PsyTrance  Chill: http://schizoid.in/   ||   It is the mind that moves

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