Re: [Indiana] Meeting

[Tyson Burris]

This is what one of the Indy Hospitals put out.  FYI.

Coworker exposed to patient confirmed with COVID-19
Any coworker not in protective gear who was exposed to a COVID-19 confirmed 
patient in a low-risk encounter may return to work if they have no symptoms and 
would wear a face mask for the duration of at minimum 14 days post-exposure as 
they perform their daily job duties.

Those coworkers who had high-risk exposures to COVID-19 patients that includes 
direct contact, prolonged exposure >30 minutes within a 6-foot radius, and or 
other procedures that may have exposed them to bodily fluids or aerosolized 
particles, may be allowed back to work if free of symptoms and/or have a 
negative COVID-19 test as an alternative to 14-day home quarantine. Again, in 
this case these coworkers would be required to wear a face mask for at least 
the following 14 days as they performed their daily duties.

In both cases these coworkers would be required to self-report any symptoms for 
fever, cough, shortness of breath, GI symptoms or anything out of the ordinary 
before they report to work. The presence of symptoms would require the coworker 
to begin a home quarantine and further COVID-19 testing and at a minimum they 
would be required to stay home until symptoms improved and fever free (without 
antipyretics: fever-reducing medicine) for 72 hours and post-initial symptoms 
by at least seven days, or without fever (without antipyretics) and absent or 
improved symptoms for 24 hours and then have two negative COVID-19 test 
24-hours apart.

In addition to the self-reporting of symptoms, those coworkers with high-risk 
exposures need to have their temperature checked by a supervisor or coworker 
prior to the start of their shift and not have a fever. If fever is present, 
those coworkers will get COVID-19 tested and would be sent to home quarantine. 
Return to work would follow same criteria as above.





Tyson Burris, President
Internet Communications Inc.
739 Commerce Dr.
Franklin, IN 46131

Office # 317-738-0320
Cell/Direct # 317-412-1540
Online: www.surfici.net

[ICI]
What can ICI do for you?

Broadband Wireless - PtP/PtMP Solutions - Mesh Wifi/Hotzones - IP Cameras - 
Fiber - Towers - Infrastructure.

CONFIDENTIALITY NOTICE: This e-mail is intended for the
addressee shown. It contains information that is
confidential and protected from disclosure. Any review,
dissemination or use of this transmission or its contents by
unauthorized organizations or individuals is strictly
prohibited.

From: indiana-boun...@wispa.org  On Behalf Of Eric 
Rogers
Sent: Tuesday, March 31, 2020 2:34 PM
To: indiana@wispa.org
Subject: Re: [Indiana] Meeting

I brought this up on our pre-call yesterday and everyone is across the board.  
Some are doing no installs, some are doing a self-install where they give the 
customer a cable and drill a hole without entering the house, and some are 
doing full install with precautions.  We will be asking the State for an 
essential company as to what is necessary for PPE, and good guidelines.  Any 
delivery company would also fall under these guidelines.  No one is wanting to 
publish standards unless blessed by the State because it exposes them to 
liability if someone gets sick.

Today's call to the LG and Scott Rudd, they are saying that it is a business 
decision as to how you protect your employees because you are an essential 
business.  Please follow all guidelines that are published... as to what that 
means, they asked the group if anyone would share their protocols and/or 
policies, and the only person that said anything was from the cable industry 
and their response was it is highly classified, but they will try and share 
some things... but for the most part, it was silent.

If anyone has any other questions or concerns, I will bring them up at the next 
meeting.

Eric Rogers
[PDSConnect_logo-Connecting You to the World - Signature Logo]
www.pdsconnect.me
(317) 831-3000 x200

From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
[mailto:indiana-boun...@wispa.org] On Behalf Of Steve Barnes
Sent: Wednesday, March 25, 2020 2:39 PM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: Re: [Indiana] Meeting

Eric, I think we need to bring to the attention of the state that Internet 
Service Providers are seen as Essential services. If you consider all the other 
essential services, ISPs are some of the only services that MUST be in the 
individuals home or business.  Its not like you can install a new service and 
only be outside the home.  Other services may need in but many of those are 
handled by contractors that have already completed that service to the outside. 
 I think that additional considerations, testing's, and access to protective 
gear should be considered as we make working from home possible for thousands 
of Hoosiers.  I would expect IBTA, INECA, Cable, and even the REMCs could get 
behind that.

Steve Barnes
Vice President

Re: [Indiana] Meeting

[Eric Rogers]

I brought this up on our pre-call yesterday and everyone is across the
board.  Some are doing no installs, some are doing a self-install where
they give the customer a cable and drill a hole without entering the
house, and some are doing full install with precautions.  We will be
asking the State for an essential company as to what is necessary for
PPE, and good guidelines.  Any delivery company would also fall under
these guidelines.  No one is wanting to publish standards unless blessed
by the State because it exposes them to liability if someone gets sick.

 

Today's call to the LG and Scott Rudd, they are saying that it is a
business decision as to how you protect your employees because you are
an essential business.  Please follow all guidelines that are
published... as to what that means, they asked the group if anyone would
share their protocols and/or policies, and the only person that said
anything was from the cable industry and their response was it is highly
classified, but they will try and share some things... but for the most
part, it was silent.

 

If anyone has any other questions or concerns, I will bring them up at
the next meeting.

 

Eric Rogers



  

www.pdsconnect.me

(317) 831-3000 x200

 

From: indiana-boun...@wispa.org [mailto:indiana-boun...@wispa.org] On
Behalf Of Steve Barnes
Sent: Wednesday, March 25, 2020 2:39 PM
To: indiana@wispa.org
Subject: Re: [Indiana] Meeting

 

Eric, I think we need to bring to the attention of the state that
Internet Service Providers are seen as Essential services. If you
consider all the other essential services, ISPs are some of the only
services that MUST be in the individuals home or business.  Its not like
you can install a new service and only be outside the home.  Other
services may need in but many of those are handled by contractors that
have already completed that service to the outside.  I think that
additional considerations, testing's, and access to protective gear
should be considered as we make working from home possible for thousands
of Hoosiers.  I would expect IBTA, INECA, Cable, and even the REMCs
could get behind that.

 

Steve Barnes

Vice President of Operations

New Lisbon Telephone Co.

New Lisbon Broadband Comm.

NLBC.COM

765-332-2413

 

 

 

From: indiana-boun...@wispa.org  On Behalf Of
Eric Rogers
Sent: Monday, March 23, 2020 2:57 PM
To: indiana@wispa.org
Subject: Re: [Indiana] Meeting

 

Yes, however now that it is shelter in place, we are limiting new
installs.  We have new protocols we have put in place for any in-home
work.  We have had a significant increase, yes...

 

Please be safe in your work going forward, even younger people can be
significantly affected and this virus doesn't discriminate to only those
that have a compromised immune systems or elderly.

 

Eric Rogers



www.pdsconnect.me

(317) 831-3000 x200

 

From: indiana-boun...@wispa.org [mailto:indiana-boun...@wispa.org] On
Behalf Of Tyson Burris
Sent: Monday, March 23, 2020 2:43 PM
To: indiana@wispa.org
Subject: Re: [Indiana] Meeting

 

Sounds good Eric.  Keep us updated.

I am sure you all are getting hammered like we are.

Seeing 27% increase here.

 

Tyson Burris, President 
Internet Communications Inc. 
739 Commerce Dr. 
Franklin, IN 46131 
  
Office # 317-738-0320 
Cell/Direct # 317-412-1540 
Online: www.surfici.net 

 

 

What can ICI do for you? 


Broadband Wireless - PtP/PtMP Solutions - Mesh Wifi/Hotzones - IP
Cameras - Fiber - Towers - Infrastructure. 
  
CONFIDENTIALITY NOTICE: This e-mail is intended for the 
addressee shown. It contains information that is 
confidential and protected from disclosure. Any review, 
dissemination or use of this transmission or its contents by 
unauthorized organizations or individuals is strictly 
prohibited. 

 

From: indiana-boun...@wispa.org  On Behalf Of
Eric Rogers
Sent: Monday, March 23, 2020 2:40 PM
To: indiana@wispa.org
Subject: Re: [Indiana] Meeting

 

Everyone,

 

Now that we are officially on "Shelter In Place," our group is now
having a conference call at 10:00 AM every day.  If anyone has anything
for tomorrow's meeting, please feel free to let me know.  Please use
this forum (Indiana WISPA list) to officially communicate.  Anyone is
welcome to reach out to me personally outside of email as well.  One
thing that we will be discussing in our daily briefings are needs.  If
someone needs a generator for instance, they could reach out and a
nearby operator could then help their neighbor.

 

 

Eric Rogers



www.pdsconnect.me

(317) 831-3000 x200

 

From: indiana-boun...@wispa.org [mailto:indiana-boun...@wispa.org] On
Behalf Of Eric Rogers
Sent: Friday, March 20, 2020 8:53 AM
To: indiana@wispa.org
Subject: Re: [Indiana] Meeting

 

So I recently have transitioned into this role, but was not given the
call in information in time, so I was unable to attend.  I will attach
some of the information that was sent so that you are informed.  There
are tw

Re: [Indiana] Meeting

[Steve Barnes]

Eric, I think we need to bring to the attention of the state that Internet 
Service Providers are seen as Essential services. If you consider all the other 
essential services, ISPs are some of the only services that MUST be in the 
individuals home or business.  Its not like you can install a new service and 
only be outside the home.  Other services may need in but many of those are 
handled by contractors that have already completed that service to the outside. 
 I think that additional considerations, testing's, and access to protective 
gear should be considered as we make working from home possible for thousands 
of Hoosiers.  I would expect IBTA, INECA, Cable, and even the REMCs could get 
behind that.

Steve Barnes
Vice President of Operations
New Lisbon Telephone Co.
New Lisbon Broadband Comm.
NLBC.COM
765-332-2413
[cid:image001.jpg@01D602B3.253FD470]
[cid:image002.png@01D602B3.253FD470]

From: indiana-boun...@wispa.org  On Behalf Of Eric 
Rogers
Sent: Monday, March 23, 2020 2:57 PM
To: indiana@wispa.org
Subject: Re: [Indiana] Meeting

Yes, however now that it is shelter in place, we are limiting new installs.  We 
have new protocols we have put in place for any in-home work.  We have had a 
significant increase, yes...

Please be safe in your work going forward, even younger people can be 
significantly affected and this virus doesn't discriminate to only those that 
have a compromised immune systems or elderly.

Eric Rogers
[PDSConnect_logo-Connecting You to the World - Signature Logo]
www.pdsconnect.me
(317) 831-3000 x200

From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
[mailto:indiana-boun...@wispa.org] On Behalf Of Tyson Burris
Sent: Monday, March 23, 2020 2:43 PM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: Re: [Indiana] Meeting

Sounds good Eric.  Keep us updated.
I am sure you all are getting hammered like we are.
Seeing 27% increase here.

Tyson Burris, President
Internet Communications Inc.
739 Commerce Dr.
Franklin, IN 46131

Office # 317-738-0320
Cell/Direct # 317-412-1540
Online: www.surfici.net

[ICI]
What can ICI do for you?

Broadband Wireless - PtP/PtMP Solutions - Mesh Wifi/Hotzones - IP Cameras - 
Fiber - Towers - Infrastructure.

CONFIDENTIALITY NOTICE: This e-mail is intended for the
addressee shown. It contains information that is
confidential and protected from disclosure. Any review,
dissemination or use of this transmission or its contents by
unauthorized organizations or individuals is strictly
prohibited.

From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
mailto:indiana-boun...@wispa.org>> On Behalf Of Eric 
Rogers
Sent: Monday, March 23, 2020 2:40 PM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: Re: [Indiana] Meeting

Everyone,

Now that we are officially on "Shelter In Place," our group is now having a 
conference call at 10:00 AM every day.  If anyone has anything for tomorrow's 
meeting, please feel free to let me know.  Please use this forum (Indiana WISPA 
list) to officially communicate.  Anyone is welcome to reach out to me 
personally outside of email as well.  One thing that we will be discussing in 
our daily briefings are needs.  If someone needs a generator for instance, they 
could reach out and a nearby operator could then help their neighbor.


Eric Rogers
[PDSConnect_logo-Connecting You to the World - Signature Logo]
www.pdsconnect.me
(317) 831-3000 x200

From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
[mailto:indiana-boun...@wispa.org] On Behalf Of Eric Rogers
Sent: Friday, March 20, 2020 8:53 AM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: Re: [Indiana] Meeting

So I recently have transitioned into this role, but was not given the call in 
information in time, so I was unable to attend.  I will attach some of the 
information that was sent so that you are informed.  There are two pieces of 
information that I have received, one that the CISA released 
https://www.cisa.gov/news/2020/03/19/cisa-releases-guidance-essential-critical-infrastructure-workers-during-covid-19
 that is guidance, that communication providers are to staff as needed to 
provide the services necessary.  The second document I have attached is the 
2015 Homeland Security communications sector plan.  Since it was developed in 
2015, I would assume it would be of good guidance until we hear otherwise.  
Scott already sent out the letters from DHS and CISA for travel and fuel.

If anyone has any questions, please forward them, either on-list for 
discussion, or off-list.

Thank you for all you do,

Eric Rogers
[PDSConnect_logo-Connecting You to the World - Signature Logo]
www.pdsconnect.me
(317) 831-3000 x200

From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
[mailto:indiana-boun...@wispa.org] On Behalf Of Jim Smutniak
Sent: Thursday, March 19, 2020 4:04 PM
To: indiana@wispa.org<mailto:indiana@wispa.org>

Re: [Indiana] Meeting

[Tyson Burris]

Folks,

You all know how much I hate tax money being given out to support and build 
broadband related networks. However,  these are unusual times, so we can save 
that debate for another day.

I don't like sharing emails I send out because I have seen my stuff 'borrowed' 
without permission lately.   Today, you all have my permission.  This is how we 
are handling it.  You may be doing something similar.

Until the end of May, the following will be put in place for our billing and 
collection procedures:

  1.  The due date of the first (1st) of each month will remain.
  2.  No late fee will be charged if you miss your payment on the first (1st).
  3.  No disconnects will occur until the end of May.  We are keeping the 
service on.
  4.  Any missed payments or payments due will still be owed and not written 
off.
 *   Any unpaid balance by the 10th (our normal grace period) could result 
in a temporary reduction in bandwidth to 3 Mbps until paid current.
  5.  Customers who cannot afford to pay for their account or no longer have 
household income can:
 *   Reduce the monthly payment by speaking with our office to find a 
solution.
 *   Receive a temporary free account of 3 Mbps for basic email, searching, 
social media, etc.  Streaming services will be restricted.
 *   Suspend the account short-term if needed.
  6.  Prepaid monthly discounts are available if needed.
We continue to offer Credit Card Auto Payments, Online Payments including ACH, 
Checks and Cash


None of us have been put into this situation before so the collaboration is 
good.

Tyson Burris, President
Internet Communications Inc.
739 Commerce Dr.
Franklin, IN 46131

Office # 317-738-0320
Cell/Direct # 317-412-1540
Online: www.surfici.net

[ICI]
What can ICI do for you?

Broadband Wireless - PtP/PtMP Solutions - Mesh Wifi/Hotzones - IP Cameras - 
Fiber - Towers - Infrastructure.

CONFIDENTIALITY NOTICE: This e-mail is intended for the
addressee shown. It contains information that is
confidential and protected from disclosure. Any review,
dissemination or use of this transmission or its contents by
unauthorized organizations or individuals is strictly
prohibited.

From: indiana-boun...@wispa.org  On Behalf Of Eric 
Rogers
Sent: Tuesday, March 24, 2020 8:16 AM
To: indiana@wispa.org
Subject: Re: [Indiana] Meeting

So there is no official response, but the NCTA is suggesting the following:
Here is the info on NTCA's phase 3 stimulus proposal for keeping consumers 
connected to broadband...

As Congress considers various measures to help our nation manage through the 
COVID-19 pandemic and to help stabilize our economy, attached is an NTCA 
proposal for your consideration to help ensure that every American maintains 
access to essential broadband and voice services.

The FCC's "Keep Americans Connected" pledge has been signed by hundreds of 
broadband providers - many of which are NTCA members - committed to helping 
customers under economic distress remain connected to broadband and voice 
services over the next 60 days.  However, concerns persist that many customers 
could lose the ability to pay for voice and broadband at a time when they need 
these services most to work and learn from home.  Therefore, NTCA has drafted 
the attached proposal to avoid the prospect of smaller broadband providers 
being unable to sustain the commitment to keep every customer connected in the 
event of prolonged and significant economic distress caused by the pandemic.

Under the Critical Connectivity Continuity (CCC) Program, a small business 
broadband provider could seek recovery from the CCC fund for broadband 
services, but only to the extent that:
a.a customer failed to make payment in full for his or her 
broadband service during the pandemic; or
b.the small business broadband provider initiated a program to 
provide customers with free or discounted broadband services (or upgraded 
services) during the pandemic due specifically to the presence of a student in 
the household in need of distance learning capability


I am not really sure how I feel about government funds, as we have always tried 
to keep our hand out of the cookie jar, because government money seems to have 
strings attached.  Once we take from the CCC, I have a feeling that we will 
then need to contribute to the CCC going forward.  Just my initial thought.

Eric Rogers
[PDSConnect_logo-Connecting You to the World - Signature Logo]
www.pdsconnect.me
(317) 831-3000 x200

From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
[mailto:indiana-boun...@wispa.org] On Behalf Of Michael Stimson
Sent: Monday, March 23, 2020 2:59 PM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: Re: [Indiana] Meeting

I would like to discuss should we allow no pay's. this is a concern as I am a 
smaller wisp



Thank you!

Michael F. Stimson, Jr. - Chief Exceutive Officer
Fast Lane Internet, INC
D

Re: [Indiana] Meeting

[Eric Rogers]

So there is no official response, but the NCTA is suggesting the
following:

Here is the info on NTCA's phase 3 stimulus proposal for keeping
consumers connected to broadband...

As Congress considers various measures to help our nation manage through
the COVID-19 pandemic and to help stabilize our economy, attached is an
NTCA proposal for your consideration to help ensure that every American
maintains access to essential broadband and voice services. 

 

The FCC's "Keep Americans Connected" pledge has been signed by hundreds
of broadband providers - many of which are NTCA members - committed to
helping customers under economic distress remain connected to broadband
and voice services over the next 60 days.  However, concerns persist
that many customers could lose the ability to pay for voice and
broadband at a time when they need these services most to work and learn
from home.  Therefore, NTCA has drafted the attached proposal to avoid
the prospect of smaller broadband providers being unable to sustain the
commitment to keep every customer connected in the event of prolonged
and significant economic distress caused by the pandemic. 

 

Under the Critical Connectivity Continuity (CCC) Program, a small
business broadband provider could seek recovery from the CCC fund for
broadband services, but only to the extent that: 

a.a customer failed to make payment in full for his or her
broadband service during the pandemic; or 

b.the small business broadband provider initiated a program
to provide customers with free or discounted broadband services (or
upgraded services) during the pandemic due specifically to the presence
of a student in the household in need of distance learning capability

 

 

I am not really sure how I feel about government funds, as we have
always tried to keep our hand out of the cookie jar, because government
money seems to have strings attached.  Once we take from the CCC, I have
a feeling that we will then need to contribute to the CCC going forward.
Just my initial thought.

 

Eric Rogers



  

www.pdsconnect.me

(317) 831-3000 x200

 

From: indiana-boun...@wispa.org [mailto:indiana-boun...@wispa.org] On
Behalf Of Michael Stimson
Sent: Monday, March 23, 2020 2:59 PM
To: indiana@wispa.org
Subject: Re: [Indiana] Meeting

 

I would like to discuss should we allow no pay's. this is a concern as I
am a smaller wisp

 

 

 

Thank you!

 

Michael F. Stimson, Jr. - Chief Exceutive Officer

Fast Lane Internet, INC

D/B/A Hoosier Internet

Mikes PC Repair Shop, LLC

Mana Group, LLC

111 E Montgomery St

PO BOX 633

Francesville, IN  47946

219.567.2300

 

 

 

From: indiana-boun...@wispa.org [mailto:indiana-boun...@wispa.org] On
Behalf Of Eric Rogers
Sent: Monday, March 23, 2020 2:40 PM
To: indiana@wispa.org
Subject: Re: [Indiana] Meeting

 

Everyone,

 

Now that we are officially on "Shelter In Place," our group is now
having a conference call at 10:00 AM every day.  If anyone has anything
for tomorrow's meeting, please feel free to let me know.  Please use
this forum (Indiana WISPA list) to officially communicate.  Anyone is
welcome to reach out to me personally outside of email as well.  One
thing that we will be discussing in our daily briefings are needs.  If
someone needs a generator for instance, they could reach out and a
nearby operator could then help their neighbor.

 

 

Eric Rogers



www.pdsconnect.me

(317) 831-3000 x200

 

From: indiana-boun...@wispa.org [mailto:indiana-boun...@wispa.org] On
Behalf Of Eric Rogers
Sent: Friday, March 20, 2020 8:53 AM
To: indiana@wispa.org
Subject: Re: [Indiana] Meeting

 

So I recently have transitioned into this role, but was not given the
call in information in time, so I was unable to attend.  I will attach
some of the information that was sent so that you are informed.  There
are two pieces of information that I have received, one that the CISA
released 
https://www.cisa.gov/news/2020/03/19/cisa-releases-guidance-essential-cr
itical-infrastructure-workers-during-covid-19 that is guidance, that
communication providers are to staff as needed to provide the services
necessary.  The second document I have attached is the 2015 Homeland
Security communications sector plan.  Since it was developed in 2015, I
would assume it would be of good guidance until we hear otherwise.
Scott already sent out the letters from DHS and CISA for travel and
fuel.


If anyone has any questions, please forward them, either on-list for
discussion, or off-list.

 

Thank you for all you do,

 

Eric Rogers



www.pdsconnect.me

(317) 831-3000 x200

 

From: indiana-boun...@wispa.org [mailto:indiana-boun...@wispa.org] On
Behalf Of Jim Smutniak
Sent: Thursday, March 19, 2020 4:04 PM
To: indiana@wispa.org
Subject: Re: [Indiana] Meeting

 

Any feedback on the outcome of the conference call?  The Governor
today announced that internet and telephone service cannot be shut off
for non

Re: [Indiana] Meeting

[Kevin Freels]

The question is, if we have a ton of people doing this, does the same hold true 
for us when it comes to upstream providers?

Get Outlook for Android<https://aka.ms/ghei36>


From: indiana-boun...@wispa.org  on behalf of Steve 
Barnes 
Sent: Monday, March 23, 2020 7:11:37 PM
To: indiana@wispa.org 
Subject: Re: [Indiana] Meeting


The government did not say you must provide service with out payment. They just 
said that you cant shut them off if they are already customers and due to 
change in employment or covid infection. You keep billing and when its all over 
they still owe.  It all comes due. I know that does not pay the monthly bills. 
But they cant shut you off either.



I agree that Eric should broach this subject with the state.  But some of this 
directive is from the Federal government.



Steve Barnes

Vice President of Operations

NLTC.com

NLBC.com



From: indiana-boun...@wispa.org  On Behalf Of Jim 
Smutniak
Sent: Monday, March 23, 2020 5:29 PM
To: indiana@wispa.org
Subject: Re: [Indiana] Meeting



Eric,



Thank you for taking on this role, and for participating in the daily 
conference call.  I feel a concern shared among small independent service 
providers is that the government is ordering our companies to continue to 
provide service to non-paying customers.  Small service providers may not 
be able to sustain the hit to cash flow while having the ability to keep 
services operational. Many consumers are in a cash flow crunch, so they 
will ask themselves what invoices do I have to pay and what invoices don’t I 
have to pay at this time?The state of Indiana is telling them they don’t 
have to pay our invoices, so we know the answer. Loans will not resolve the 
issue, because loans must be repaid and loans assume we will also eventually be 
paid by delinquent customers. So the question is,  given that the State has 
ordered us to provide critical services without expecting payment in return for 
the services, what is the State prepared to do to ensure that service providers 
can continue deliver these necessary services to the public?



[cid:image001.jpg@01D2F41D.B2989A20]<http://www.pickmta.com/>

   [cid:image002.png@01D2F41D.B2989A20] <https://www.facebook.com/pickmta/> 
[cid:image003.png@01D2F41D.B2989A20] <https://twitter.com/pickmta> 
[cid:image004.png@01D2F41D.B2989A20] 
<https://www.linkedin.com/company/midwest-telecom-of-america>

James Smutniak

Midwest Telecom of America, Inc.

1567 E.93rd Avenue

Merrillville, IN 46410



1-800-935-2181

Direct:  219-750-1812



From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
[mailto:indiana-boun...@wispa.org] On Behalf Of Eric Rogers
Sent: Monday, March 23, 2020 1:40 PM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: Re: [Indiana] Meeting



Everyone,



Now that we are officially on “Shelter In Place,” our group is now having a 
conference call at 10:00 AM every day.  If anyone has anything for tomorrow’s 
meeting, please feel free to let me know.  Please use this forum (Indiana WISPA 
list) to officially communicate.  Anyone is welcome to reach out to me 
personally outside of email as well.  One thing that we will be discussing in 
our daily briefings are needs.  If someone needs a generator for instance, they 
could reach out and a nearby operator could then help their neighbor.





Eric Rogers

[PDSConnect_logo-Connecting You to the World - Signature Logo]

www.pdsconnect.me

(317) 831-3000 x200



From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
[mailto:indiana-boun...@wispa.org] On Behalf Of Eric Rogers
Sent: Friday, March 20, 2020 8:53 AM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: Re: [Indiana] Meeting



So I recently have transitioned into this role, but was not given the call in 
information in time, so I was unable to attend.  I will attach some of the 
information that was sent so that you are informed.  There are two pieces of 
information that I have received, one that the CISA released 
https://www.cisa.gov/news/2020/03/19/cisa-releases-guidance-essential-critical-infrastructure-workers-during-covid-19
 that is guidance, that communication providers are to staff as needed to 
provide the services necessary.  The second document I have attached is the 
2015 Homeland Security communications sector plan.  Since it was developed in 
2015, I would assume it would be of good guidance until we hear otherwise.  
Scott already sent out the letters from DHS and CISA for travel and fuel.

If anyone has any questions, please forward them, either on-list for 
discussion, or off-list.



Thank you for all you do,



Eric Rogers

[PDSConnect_logo-Connecting You to the World - Signature Logo]

www.pdsconnect.me

(317) 831-3000 x200



From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
[mailto:indiana-boun...@wispa.org] On Behalf Of Jim Smutniak

Re: [Indiana] Meeting

[Steve Barnes]

The government did not say you must provide service with out payment. They just 
said that you cant shut them off if they are already customers and due to 
change in employment or covid infection. You keep billing and when its all over 
they still owe.  It all comes due. I know that does not pay the monthly bills. 
But they cant shut you off either.

I agree that Eric should broach this subject with the state.  But some of this 
directive is from the Federal government.

Steve Barnes
Vice President of Operations
NLTC.com
NLBC.com

From: indiana-boun...@wispa.org  On Behalf Of Jim 
Smutniak
Sent: Monday, March 23, 2020 5:29 PM
To: indiana@wispa.org
Subject: Re: [Indiana] Meeting

Eric,

Thank you for taking on this role, and for participating in the daily 
conference call.  I feel a concern shared among small independent service 
providers is that the government is ordering our companies to continue to 
provide service to non-paying customers.  Small service providers may not 
be able to sustain the hit to cash flow while having the ability to keep 
services operational. Many consumers are in a cash flow crunch, so they 
will ask themselves what invoices do I have to pay and what invoices don't I 
have to pay at this time?The state of Indiana is telling them they don't 
have to pay our invoices, so we know the answer. Loans will not resolve the 
issue, because loans must be repaid and loans assume we will also eventually be 
paid by delinquent customers. So the question is,  given that the State has 
ordered us to provide critical services without expecting payment in return for 
the services, what is the State prepared to do to ensure that service providers 
can continue deliver these necessary services to the public?

[cid:image001.jpg@01D2F41D.B2989A20]<http://www.pickmta.com/>
   [cid:image002.png@01D2F41D.B2989A20] <https://www.facebook.com/pickmta/> 
[cid:image003.png@01D2F41D.B2989A20] <https://twitter.com/pickmta> 
[cid:image004.png@01D2F41D.B2989A20] 
<https://www.linkedin.com/company/midwest-telecom-of-america>
James Smutniak
Midwest Telecom of America, Inc.
1567 E.93rd Avenue
Merrillville, IN 46410

1-800-935-2181
Direct:  219-750-1812

From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
[mailto:indiana-boun...@wispa.org] On Behalf Of Eric Rogers
Sent: Monday, March 23, 2020 1:40 PM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: Re: [Indiana] Meeting

Everyone,

Now that we are officially on "Shelter In Place," our group is now having a 
conference call at 10:00 AM every day.  If anyone has anything for tomorrow's 
meeting, please feel free to let me know.  Please use this forum (Indiana WISPA 
list) to officially communicate.  Anyone is welcome to reach out to me 
personally outside of email as well.  One thing that we will be discussing in 
our daily briefings are needs.  If someone needs a generator for instance, they 
could reach out and a nearby operator could then help their neighbor.


Eric Rogers
[PDSConnect_logo-Connecting You to the World - Signature Logo]
www.pdsconnect.me
(317) 831-3000 x200

From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
[mailto:indiana-boun...@wispa.org] On Behalf Of Eric Rogers
Sent: Friday, March 20, 2020 8:53 AM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: Re: [Indiana] Meeting

So I recently have transitioned into this role, but was not given the call in 
information in time, so I was unable to attend.  I will attach some of the 
information that was sent so that you are informed.  There are two pieces of 
information that I have received, one that the CISA released 
https://www.cisa.gov/news/2020/03/19/cisa-releases-guidance-essential-critical-infrastructure-workers-during-covid-19
 that is guidance, that communication providers are to staff as needed to 
provide the services necessary.  The second document I have attached is the 
2015 Homeland Security communications sector plan.  Since it was developed in 
2015, I would assume it would be of good guidance until we hear otherwise.  
Scott already sent out the letters from DHS and CISA for travel and fuel.

If anyone has any questions, please forward them, either on-list for 
discussion, or off-list.

Thank you for all you do,

Eric Rogers
[PDSConnect_logo-Connecting You to the World - Signature Logo]
www.pdsconnect.me
(317) 831-3000 x200

From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
[mailto:indiana-boun...@wispa.org] On Behalf Of Jim Smutniak
Sent: Thursday, March 19, 2020 4:04 PM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: Re: [Indiana] Meeting

Any feedback on the outcome of the conference call?  The Governor today 
announced that internet and telephone service cannot be shut off for 
non-payment at least until May and possibly beyond if the emergency is extended.

Comcast and AT&T can survive s

Re: [Indiana] Meeting

[Jim Smutniak]

Eric,

Thank you for taking on this role, and for participating in the daily 
conference call.  I feel a concern shared among small independent service 
providers is that the government is ordering our companies to continue to 
provide service to non-paying customers.  Small service providers may not 
be able to sustain the hit to cash flow while having the ability to keep 
services operational. Many consumers are in a cash flow crunch, so they 
will ask themselves what invoices do I have to pay and what invoices don't I 
have to pay at this time?The state of Indiana is telling them they don't 
have to pay our invoices, so we know the answer. Loans will not resolve the 
issue, because loans must be repaid and loans assume we will also eventually be 
paid by delinquent customers. So the question is,  given that the State has 
ordered us to provide critical services without expecting payment in return for 
the services, what is the State prepared to do to ensure that service providers 
can continue deliver these necessary services to the public?

[cid:image001.jpg@01D2F41D.B2989A20]<http://www.pickmta.com/>
   [cid:image002.png@01D2F41D.B2989A20] <https://www.facebook.com/pickmta/> 
[cid:image003.png@01D2F41D.B2989A20] <https://twitter.com/pickmta> 
[cid:image004.png@01D2F41D.B2989A20] 
<https://www.linkedin.com/company/midwest-telecom-of-america>
James Smutniak
Midwest Telecom of America, Inc.
1567 E.93rd Avenue
Merrillville, IN 46410

1-800-935-2181
Direct:  219-750-1812

From: indiana-boun...@wispa.org [mailto:indiana-boun...@wispa.org] On Behalf Of 
Eric Rogers
Sent: Monday, March 23, 2020 1:40 PM
To: indiana@wispa.org
Subject: Re: [Indiana] Meeting

Everyone,

Now that we are officially on "Shelter In Place," our group is now having a 
conference call at 10:00 AM every day.  If anyone has anything for tomorrow's 
meeting, please feel free to let me know.  Please use this forum (Indiana WISPA 
list) to officially communicate.  Anyone is welcome to reach out to me 
personally outside of email as well.  One thing that we will be discussing in 
our daily briefings are needs.  If someone needs a generator for instance, they 
could reach out and a nearby operator could then help their neighbor.


Eric Rogers
[PDSConnect_logo-Connecting You to the World - Signature Logo]
www.pdsconnect.me
(317) 831-3000 x200

From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
[mailto:indiana-boun...@wispa.org] On Behalf Of Eric Rogers
Sent: Friday, March 20, 2020 8:53 AM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: Re: [Indiana] Meeting

So I recently have transitioned into this role, but was not given the call in 
information in time, so I was unable to attend.  I will attach some of the 
information that was sent so that you are informed.  There are two pieces of 
information that I have received, one that the CISA released 
https://www.cisa.gov/news/2020/03/19/cisa-releases-guidance-essential-critical-infrastructure-workers-during-covid-19
 that is guidance, that communication providers are to staff as needed to 
provide the services necessary.  The second document I have attached is the 
2015 Homeland Security communications sector plan.  Since it was developed in 
2015, I would assume it would be of good guidance until we hear otherwise.  
Scott already sent out the letters from DHS and CISA for travel and fuel.

If anyone has any questions, please forward them, either on-list for 
discussion, or off-list.

Thank you for all you do,

Eric Rogers
[PDSConnect_logo-Connecting You to the World - Signature Logo]
www.pdsconnect.me
(317) 831-3000 x200

From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
[mailto:indiana-boun...@wispa.org] On Behalf Of Jim Smutniak
Sent: Thursday, March 19, 2020 4:04 PM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: Re: [Indiana] Meeting

Any feedback on the outcome of the conference call?  The Governor today 
announced that internet and telephone service cannot be shut off for 
non-payment at least until May and possibly beyond if the emergency is extended.

Comcast and AT&T can survive something like this. Companies like ours will 
have a much harder time.

SBA loans are available but are not helpful because they have to be repaid and 
personally guaranteed by the business owner.  When the State permits 
customers to consume our services without paying for them,  personal guarantees 
do not seem appropriate.   A grant would be more appropriate in this 
situation.


[cid:image001.jpg@01D2F41D.B2989A20]<http://www.pickmta.com/>
   [cid:image002.png@01D2F41D.B2989A20] <https://www.facebook.com/pickmta/> 
[cid:image003.png@01D2F41D.B2989A20] <https://twitter.com/pickmta> 
[cid:image004.png@01D2F41D.B2989A20] 
<https://www.linkedin.com/company/midwest-telecom-of-america>
James Smutniak
1567 E.93rd

Re: [Indiana] Meeting

[Kevin Freels]

We've taken a path that seems to be working out well. We're simply providing 
customers that pay on time a free upgrade to the next pricing tier.

Get Outlook for Android<https://aka.ms/ghei36>


From: indiana-boun...@wispa.org  on behalf of 
Michael Stimson 
Sent: Monday, March 23, 2020 1:58:52 PM
To: indiana@wispa.org 
Subject: Re: [Indiana] Meeting


I would like to discuss should we allow no pay’s. this is a concern as I am a 
smaller wisp







Thank you!



Michael F. Stimson, Jr. - Chief Exceutive Officer

Fast Lane Internet, INC

D/B/A Hoosier Internet

Mikes PC Repair Shop, LLC

Mana Group, LLC

111 E Montgomery St

PO BOX 633

Francesville, IN  47946

219.567.2300

[picture michael stimson]





From: indiana-boun...@wispa.org [mailto:indiana-boun...@wispa.org] On Behalf Of 
Eric Rogers
Sent: Monday, March 23, 2020 2:40 PM
To: indiana@wispa.org
Subject: Re: [Indiana] Meeting



Everyone,



Now that we are officially on “Shelter In Place,” our group is now having a 
conference call at 10:00 AM every day.  If anyone has anything for tomorrow’s 
meeting, please feel free to let me know.  Please use this forum (Indiana WISPA 
list) to officially communicate.  Anyone is welcome to reach out to me 
personally outside of email as well.  One thing that we will be discussing in 
our daily briefings are needs.  If someone needs a generator for instance, they 
could reach out and a nearby operator could then help their neighbor.





Eric Rogers

[PDSConnect_logo-Connecting You to the World - Signature Logo]

www.pdsconnect.me

(317) 831-3000 x200



From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
[mailto:indiana-boun...@wispa.org] On Behalf Of Eric Rogers
Sent: Friday, March 20, 2020 8:53 AM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: Re: [Indiana] Meeting



So I recently have transitioned into this role, but was not given the call in 
information in time, so I was unable to attend.  I will attach some of the 
information that was sent so that you are informed.  There are two pieces of 
information that I have received, one that the CISA released 
https://www.cisa.gov/news/2020/03/19/cisa-releases-guidance-essential-critical-infrastructure-workers-during-covid-19
 that is guidance, that communication providers are to staff as needed to 
provide the services necessary.  The second document I have attached is the 
2015 Homeland Security communications sector plan.  Since it was developed in 
2015, I would assume it would be of good guidance until we hear otherwise.  
Scott already sent out the letters from DHS and CISA for travel and fuel.

If anyone has any questions, please forward them, either on-list for 
discussion, or off-list.



Thank you for all you do,



Eric Rogers

[PDSConnect_logo-Connecting You to the World - Signature Logo]

www.pdsconnect.me

(317) 831-3000 x200



From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
[mailto:indiana-boun...@wispa.org] On Behalf Of Jim Smutniak
Sent: Thursday, March 19, 2020 4:04 PM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: Re: [Indiana] Meeting



Any feedback on the outcome of the conference call?  The Governor today 
announced that internet and telephone service cannot be shut off for 
non-payment at least until May and possibly beyond if the emergency is extended.



Comcast and AT&T can survive something like this. Companies like ours will 
have a much harder time.



SBA loans are available but are not helpful because they have to be repaid and 
personally guaranteed by the business owner.  When the State permits 
customers to consume our services without paying for them,  personal guarantees 
do not seem appropriate.   A grant would be more appropriate in this 
situation.





[cid:image001.jpg@01D2F41D.B2989A20]<http://www.pickmta.com/>

   [cid:image002.png@01D2F41D.B2989A20] <https://www.facebook.com/pickmta/> 
[cid:image003.png@01D2F41D.B2989A20] <https://twitter.com/pickmta> 
[cid:image004.png@01D2F41D.B2989A20] 
<https://www.linkedin.com/company/midwest-telecom-of-america>

James Smutniak

1567 E.93rd Avenue

Merrillville, IN 46410



1-800-935-2181

Direct:  219-750-1812



From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
[mailto:indiana-boun...@wispa.org] On Behalf Of ORI.NET - Scott LePere
Sent: Tuesday, March 17, 2020 11:03 AM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: Re: [Indiana] Meeting



We are doing the same things as you steve.







From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
mailto:indiana-boun...@wispa.org>> On Behalf Of 
Steve Barnes
Sent: Tuesday, March 17, 2020 10:41 AM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: [Indiana] Meeting



There is a conference call today with Scott Rudd of the lieutenant governor's 
office that the WISPA coordinators w

Re: [Indiana] Meeting

[ORI . NET - Scott LePere]

Thx Eric!

From: indiana-boun...@wispa.org  On Behalf Of Eric 
Rogers
Sent: Monday, March 23, 2020 2:40 PM
To: indiana@wispa.org
Subject: Re: [Indiana] Meeting

Everyone,

Now that we are officially on "Shelter In Place," our group is now having a 
conference call at 10:00 AM every day.  If anyone has anything for tomorrow's 
meeting, please feel free to let me know.  Please use this forum (Indiana WISPA 
list) to officially communicate.  Anyone is welcome to reach out to me 
personally outside of email as well.  One thing that we will be discussing in 
our daily briefings are needs.  If someone needs a generator for instance, they 
could reach out and a nearby operator could then help their neighbor.


Eric Rogers
[PDSConnect_logo-Connecting You to the World - Signature Logo]
www.pdsconnect.me
(317) 831-3000 x200

From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
[mailto:indiana-boun...@wispa.org] On Behalf Of Eric Rogers
Sent: Friday, March 20, 2020 8:53 AM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: Re: [Indiana] Meeting

So I recently have transitioned into this role, but was not given the call in 
information in time, so I was unable to attend.  I will attach some of the 
information that was sent so that you are informed.  There are two pieces of 
information that I have received, one that the CISA released 
https://www.cisa.gov/news/2020/03/19/cisa-releases-guidance-essential-critical-infrastructure-workers-during-covid-19
 that is guidance, that communication providers are to staff as needed to 
provide the services necessary.  The second document I have attached is the 
2015 Homeland Security communications sector plan.  Since it was developed in 
2015, I would assume it would be of good guidance until we hear otherwise.  
Scott already sent out the letters from DHS and CISA for travel and fuel.

If anyone has any questions, please forward them, either on-list for 
discussion, or off-list.

Thank you for all you do,

Eric Rogers
[PDSConnect_logo-Connecting You to the World - Signature Logo]
www.pdsconnect.me
(317) 831-3000 x200

From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
[mailto:indiana-boun...@wispa.org] On Behalf Of Jim Smutniak
Sent: Thursday, March 19, 2020 4:04 PM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: Re: [Indiana] Meeting

Any feedback on the outcome of the conference call?  The Governor today 
announced that internet and telephone service cannot be shut off for 
non-payment at least until May and possibly beyond if the emergency is extended.

Comcast and AT&T can survive something like this. Companies like ours will 
have a much harder time.

SBA loans are available but are not helpful because they have to be repaid and 
personally guaranteed by the business owner.  When the State permits 
customers to consume our services without paying for them,  personal guarantees 
do not seem appropriate.   A grant would be more appropriate in this 
situation.


[cid:image001.jpg@01D2F41D.B2989A20]<http://www.pickmta.com/>
   [cid:image002.png@01D2F41D.B2989A20] <https://www.facebook.com/pickmta/> 
[cid:image003.png@01D2F41D.B2989A20] <https://twitter.com/pickmta> 
[cid:image004.png@01D2F41D.B2989A20] 
<https://www.linkedin.com/company/midwest-telecom-of-america>
James Smutniak
1567 E.93rd Avenue
Merrillville, IN 46410

1-800-935-2181
Direct:  219-750-1812

From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
[mailto:indiana-boun...@wispa.org] On Behalf Of ORI.NET - Scott LePere
Sent: Tuesday, March 17, 2020 11:03 AM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: Re: [Indiana] Meeting

We are doing the same things as you steve.



From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
mailto:indiana-boun...@wispa.org>> On Behalf Of 
Steve Barnes
Sent: Tuesday, March 17, 2020 10:41 AM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: [Indiana] Meeting


There is a conference call today with Scott Rudd of the lieutenant governor's 
office that the WISPA coordinators will be invited to. This meeting is with all 
Indiana telecom associations. They're wanting to know what the different 
internet providers in the state are doing to help their subscribers during the 
Corona virus situation. How have you changed your normal operating procedures.

I know our company has signed on to the FCC keep America connected. We are not 
doing any kind of free upgrades at the current time or free installs. But are 
being very lenient to frustrated customers because we know they're stressed. We 
have also changed our install and repair procedures for entering people's 
houses. We make sure that there are no sicknesses in the home, techs where 
gloves and shoe covers while in the home, wash hands before and after, request 
that the customer keep social distance, and the text can 

Re: [Indiana] Meeting

[Michael Stimson]

I agree to work together

Sent from my iPhone

On Mar 23, 2020, at 3:17 PM, Tyson Burris  wrote:


Same we have restrictions in place.  It would be good if we all came up with a 
playbook to follow together.

Tyson Burris, President
Internet Communications Inc.
739 Commerce Dr.
Franklin, IN 46131

Office # 317-738-0320
Cell/Direct # 317-412-1540
Online: www.surfici.net


What can ICI do for you?

Broadband Wireless - PtP/PtMP Solutions - Mesh Wifi/Hotzones - IP Cameras - 
Fiber - Towers - Infrastructure.

CONFIDENTIALITY NOTICE: This e-mail is intended for the
addressee shown. It contains information that is
confidential and protected from disclosure. Any review,
dissemination or use of this transmission or its contents by
unauthorized organizations or individuals is strictly
prohibited.

From: indiana-boun...@wispa.org  On Behalf Of Eric 
Rogers
Sent: Monday, March 23, 2020 2:57 PM
To: indiana@wispa.org
Subject: Re: [Indiana] Meeting

Yes, however now that it is shelter in place, we are limiting new installs.  We 
have new protocols we have put in place for any in-home work.  We have had a 
significant increase, yes…

Please be safe in your work going forward, even younger people can be 
significantly affected and this virus doesn’t discriminate to only those that 
have a compromised immune systems or elderly.

Eric Rogers

www.pdsconnect.me
(317) 831-3000 x200

From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
[mailto:indiana-boun...@wispa.org] On Behalf Of Tyson Burris
Sent: Monday, March 23, 2020 2:43 PM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: Re: [Indiana] Meeting

Sounds good Eric.  Keep us updated.
I am sure you all are getting hammered like we are.
Seeing 27% increase here.

Tyson Burris, President
Internet Communications Inc.
739 Commerce Dr.
Franklin, IN 46131

Office # 317-738-0320
Cell/Direct # 317-412-1540
Online: www.surfici.net


What can ICI do for you?

Broadband Wireless - PtP/PtMP Solutions - Mesh Wifi/Hotzones - IP Cameras - 
Fiber - Towers - Infrastructure.

CONFIDENTIALITY NOTICE: This e-mail is intended for the
addressee shown. It contains information that is
confidential and protected from disclosure. Any review,
dissemination or use of this transmission or its contents by
unauthorized organizations or individuals is strictly
prohibited.

From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
mailto:indiana-boun...@wispa.org>> On Behalf Of Eric 
Rogers
Sent: Monday, March 23, 2020 2:40 PM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: Re: [Indiana] Meeting

Everyone,

Now that we are officially on “Shelter In Place,” our group is now having a 
conference call at 10:00 AM every day.  If anyone has anything for tomorrow’s 
meeting, please feel free to let me know.  Please use this forum (Indiana WISPA 
list) to officially communicate.  Anyone is welcome to reach out to me 
personally outside of email as well.  One thing that we will be discussing in 
our daily briefings are needs.  If someone needs a generator for instance, they 
could reach out and a nearby operator could then help their neighbor.


Eric Rogers

www.pdsconnect.me
(317) 831-3000 x200

From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
[mailto:indiana-boun...@wispa.org] On Behalf Of Eric Rogers
Sent: Friday, March 20, 2020 8:53 AM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: Re: [Indiana] Meeting

So I recently have transitioned into this role, but was not given the call in 
information in time, so I was unable to attend.  I will attach some of the 
information that was sent so that you are informed.  There are two pieces of 
information that I have received, one that the CISA released 
https://www.cisa.gov/news/2020/03/19/cisa-releases-guidance-essential-critical-infrastructure-workers-during-covid-19
 that is guidance, that communication providers are to staff as needed to 
provide the services necessary.  The second document I have attached is the 
2015 Homeland Security communications sector plan.  Since it was developed in 
2015, I would assume it would be of good guidance until we hear otherwise.  
Scott already sent out the letters from DHS and CISA for travel and fuel.

If anyone has any questions, please forward them, either on-list for 
discussion, or off-list.

Thank you for all you do,

Eric Rogers

www.pdsconnect.me
(317) 831-3000 x200

From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
[mailto:indiana-boun...@wispa.org] On Behalf Of Jim Smutniak
Sent: Thursday, March 19, 2020 4:04 PM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: Re: [Indiana] Meeting

Any feedback on the outcome of the conference call?  The Governor today 
announced that internet and telephone service cannot be shut off for 
non-payment at least until May and possibly beyond if the emergency is extended.

Comcast and AT&T can survive something like this. Compani

Re: [Indiana] Meeting

[Michael Stimson]

I would like to discuss should we allow no pay's. this is a concern as I am a 
smaller wisp



Thank you!

Michael F. Stimson, Jr. - Chief Exceutive Officer
Fast Lane Internet, INC
D/B/A Hoosier Internet
Mikes PC Repair Shop, LLC
Mana Group, LLC
111 E Montgomery St
PO BOX 633
Francesville, IN  47946
219.567.2300
[picture michael stimson]


From: indiana-boun...@wispa.org [mailto:indiana-boun...@wispa.org] On Behalf Of 
Eric Rogers
Sent: Monday, March 23, 2020 2:40 PM
To: indiana@wispa.org
Subject: Re: [Indiana] Meeting

Everyone,

Now that we are officially on "Shelter In Place," our group is now having a 
conference call at 10:00 AM every day.  If anyone has anything for tomorrow's 
meeting, please feel free to let me know.  Please use this forum (Indiana WISPA 
list) to officially communicate.  Anyone is welcome to reach out to me 
personally outside of email as well.  One thing that we will be discussing in 
our daily briefings are needs.  If someone needs a generator for instance, they 
could reach out and a nearby operator could then help their neighbor.


Eric Rogers
[PDSConnect_logo-Connecting You to the World - Signature Logo]
www.pdsconnect.me
(317) 831-3000 x200

From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
[mailto:indiana-boun...@wispa.org] On Behalf Of Eric Rogers
Sent: Friday, March 20, 2020 8:53 AM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: Re: [Indiana] Meeting

So I recently have transitioned into this role, but was not given the call in 
information in time, so I was unable to attend.  I will attach some of the 
information that was sent so that you are informed.  There are two pieces of 
information that I have received, one that the CISA released 
https://www.cisa.gov/news/2020/03/19/cisa-releases-guidance-essential-critical-infrastructure-workers-during-covid-19
 that is guidance, that communication providers are to staff as needed to 
provide the services necessary.  The second document I have attached is the 
2015 Homeland Security communications sector plan.  Since it was developed in 
2015, I would assume it would be of good guidance until we hear otherwise.  
Scott already sent out the letters from DHS and CISA for travel and fuel.

If anyone has any questions, please forward them, either on-list for 
discussion, or off-list.

Thank you for all you do,

Eric Rogers
[PDSConnect_logo-Connecting You to the World - Signature Logo]
www.pdsconnect.me
(317) 831-3000 x200

From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
[mailto:indiana-boun...@wispa.org] On Behalf Of Jim Smutniak
Sent: Thursday, March 19, 2020 4:04 PM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: Re: [Indiana] Meeting

Any feedback on the outcome of the conference call?  The Governor today 
announced that internet and telephone service cannot be shut off for 
non-payment at least until May and possibly beyond if the emergency is extended.

Comcast and AT&T can survive something like this. Companies like ours will 
have a much harder time.

SBA loans are available but are not helpful because they have to be repaid and 
personally guaranteed by the business owner.  When the State permits 
customers to consume our services without paying for them,  personal guarantees 
do not seem appropriate.   A grant would be more appropriate in this 
situation.


[cid:image001.jpg@01D2F41D.B2989A20]<http://www.pickmta.com/>
   [cid:image002.png@01D2F41D.B2989A20] <https://www.facebook.com/pickmta/> 
[cid:image003.png@01D2F41D.B2989A20] <https://twitter.com/pickmta> 
[cid:image004.png@01D2F41D.B2989A20] 
<https://www.linkedin.com/company/midwest-telecom-of-america>
James Smutniak
1567 E.93rd Avenue
Merrillville, IN 46410

1-800-935-2181
Direct:  219-750-1812

From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
[mailto:indiana-boun...@wispa.org] On Behalf Of ORI.NET - Scott LePere
Sent: Tuesday, March 17, 2020 11:03 AM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: Re: [Indiana] Meeting

We are doing the same things as you steve.



From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
mailto:indiana-boun...@wispa.org>> On Behalf Of 
Steve Barnes
Sent: Tuesday, March 17, 2020 10:41 AM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: [Indiana] Meeting


There is a conference call today with Scott Rudd of the lieutenant governor's 
office that the WISPA coordinators will be invited to. This meeting is with all 
Indiana telecom associations. They're wanting to know what the different 
internet providers in the state are doing to help their subscribers during the 
Corona virus situation. How have you changed your normal operating procedures.

I know our company has signed on to the FCC keep America connected. We are not 
doing any kind of free upgrades at the current time or free installs. But are 
being ver

Re: [Indiana] Meeting

[Adam Kennedy]

We've seen roughly a 37% increase. Went from aggregate 14.5Gbit/s to
roughly 20Gbit/s since March 10th and people are asking for more. It's
crazy how much bandwidth people are using. We haven't ran reports based on
destination AS yet but might be interesting to see what the "critical"
services are. I'm sure we all already assume it's Netflix, Disney+, and
Prime Video :)
Adam Kennedy
Systems Engineer
adamkenn...@watchcomm.net | 800-589-3837 x120 <800-589-3837;120>
Watch Communications | www.watchcomm.net
<https://www.watchcomm.net?utm_source=signature&utm_medium=email&utm_campaign=general_signature>
3225 W Elm St, Suite A
Lima, OH 45805
<https://twitter.com/watchcommnet>
<https://www.facebook.com/watchcommunications>
<http://www.linkedin.com/company/watch-communications>


On Mon, Mar 23, 2020 at 3:17 PM ORI.NET - Mark LePere 
wrote:

> About 20% increase here.Almost 10% of clients have requested speed
> upgrades.  Sales inquires double normal volume.
>
>
>
> *From:* indiana-boun...@wispa.org  *On Behalf
> Of *Tyson Burris
> *Sent:* Monday, March 23, 2020 2:43 PM
> *To:* indiana@wispa.org
> *Subject:* Re: [Indiana] Meeting
>
>
>
> Sounds good Eric.  Keep us updated.
>
> I am sure you all are getting hammered like we are.
>
> Seeing 27% increase here.
>
>
>
> *Tyson Burris, President*
> *Internet Communications Inc.*
> *739 Commerce Dr.*
> *Franklin, IN 46131*
>
> *Office #* *317-738-0320 *
> *Cell/Direct #* *317-412-1540 *
> *Online: **www.surfici.net* <http://www.surfici.net>
>
>
>
> [image: ICI]
>
> *What can ICI do for you?*
>
>
> *Broadband Wireless - PtP/PtMP Solutions - Mesh Wifi/Hotzones - IP Cameras
> - Fiber - Towers - Infrastructure.*
>
> *CONFIDENTIALITY NOTICE: This e-mail is intended for the*
> *addressee shown. It contains information that is*
> *confidential and protected from disclosure. Any review,*
> *dissemination or use of this transmission or its contents by*
> *unauthorized organizations or individuals is strictly*
> *prohibited.*
>
>
>
> *From:* indiana-boun...@wispa.org  *On Behalf
> Of *Eric Rogers
> *Sent:* Monday, March 23, 2020 2:40 PM
> *To:* indiana@wispa.org
> *Subject:* Re: [Indiana] Meeting
>
>
>
> Everyone,
>
>
>
> Now that we are officially on “Shelter In Place,” our group is now having
> a conference call at 10:00 AM every day.  If anyone has anything for
> tomorrow’s meeting, please feel free to let me know.  Please use this forum
> (Indiana WISPA list) to officially communicate.  Anyone is welcome to reach
> out to me personally outside of email as well.  One thing that we will be
> discussing in our daily briefings are needs.  If someone needs a generator
> for instance, they could reach out and a nearby operator could then help
> their neighbor.
>
>
>
>
>
> Eric Rogers
>
> [image: PDSConnect_logo-Connecting You to the World - Signature Logo]
>
> www.pdsconnect.me
>
> (317) 831-3000 x200
>
>
>
> *From:* indiana-boun...@wispa.org [mailto:indiana-boun...@wispa.org
> ] *On Behalf Of *Eric Rogers
> *Sent:* Friday, March 20, 2020 8:53 AM
> *To:* indiana@wispa.org
> *Subject:* Re: [Indiana] Meeting
>
>
>
> So I recently have transitioned into this role, but was not given the call
> in information in time, so I was unable to attend.  I will attach some of
> the information that was sent so that you are informed.  There are two
> pieces of information that I have received, one that the CISA released
> https://www.cisa.gov/news/2020/03/19/cisa-releases-guidance-essential-critical-infrastructure-workers-during-covid-19
> that is guidance, that communication providers are to staff as needed to
> provide the services necessary.  The second document I have attached is the
> 2015 Homeland Security communications sector plan.  Since it was developed
> in 2015, I would assume it would be of good guidance until we hear
> otherwise.  Scott already sent out the letters from DHS and CISA for travel
> and fuel.
>
>
> If anyone has any questions, please forward them, either on-list for
> discussion, or off-list.
>
>
>
> Thank you for all you do,
>
>
>
> Eric Rogers
>
> [image: PDSConnect_logo-Connecting You to the World - Signature Logo]
>
> www.pdsconnect.me
>
> (317) 831-3000 x200
>
>
>
> *From:* indiana-boun...@wispa.org [mailto:indiana-boun...@wispa.org
> ] *On Behalf Of *Jim Smutniak
> *Sent:* Thursday, March 19, 2020 4:04 PM
> *To:* indiana@wispa.org
> *Subject:* Re: [Indiana] Meeting
>
>
>
> Any feedback on the outcome of the conference call?  The Governor
> today announced that internet and telephone 

Re: [Indiana] Meeting

[ORI . NET - Mark LePere]

We have been by default pushing new installs minimum 3 weeks out.Exceptions 
being made:

Emergency (as determined by ORI staff) - yes this is a loose definition
Elderly with no internet
Existing corporate customers with critical work from home needs

Likely doing the same protections as most:  booties, gloves, masks, pre-screen 
for sickness, personal distance kept.I think today will be our last 
"in-home" install.   We are thinking of installing to an outside NID with WIFI 
router, at least gives customer some coverage inside part of the house ( or 
more on small house ), with a follow up later date to bring the connection 
inside.  Thoughts?

Employees and techs - work from home as much as possible, show up to office to 
reload supplies for the following day.

We have plenty of work to do beefing up network for increase usage, plus summer 
expansion plans, that will be our focus besides any emergency needs that pop up.

Mark  @ORI.NET

From: indiana-boun...@wispa.org  On Behalf Of Tyson 
Burris
Sent: Monday, March 23, 2020 3:17 PM
To: indiana@wispa.org
Subject: Re: [Indiana] Meeting

Same we have restrictions in place.  It would be good if we all came up with a 
playbook to follow together.

Tyson Burris, President
Internet Communications Inc.
739 Commerce Dr.
Franklin, IN 46131

Office # 317-738-0320
Cell/Direct # 317-412-1540
Online: www.surfici.net

[ICI]
What can ICI do for you?

Broadband Wireless - PtP/PtMP Solutions - Mesh Wifi/Hotzones - IP Cameras - 
Fiber - Towers - Infrastructure.

CONFIDENTIALITY NOTICE: This e-mail is intended for the
addressee shown. It contains information that is
confidential and protected from disclosure. Any review,
dissemination or use of this transmission or its contents by
unauthorized organizations or individuals is strictly
prohibited.

From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
mailto:indiana-boun...@wispa.org>> On Behalf Of Eric 
Rogers
Sent: Monday, March 23, 2020 2:57 PM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: Re: [Indiana] Meeting

Yes, however now that it is shelter in place, we are limiting new installs.  We 
have new protocols we have put in place for any in-home work.  We have had a 
significant increase, yes...

Please be safe in your work going forward, even younger people can be 
significantly affected and this virus doesn't discriminate to only those that 
have a compromised immune systems or elderly.

Eric Rogers
[PDSConnect_logo-Connecting You to the World - Signature Logo]
www.pdsconnect.me
(317) 831-3000 x200

From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
[mailto:indiana-boun...@wispa.org] On Behalf Of Tyson Burris
Sent: Monday, March 23, 2020 2:43 PM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: Re: [Indiana] Meeting

Sounds good Eric.  Keep us updated.
I am sure you all are getting hammered like we are.
Seeing 27% increase here.

Tyson Burris, President
Internet Communications Inc.
739 Commerce Dr.
Franklin, IN 46131

Office # 317-738-0320
Cell/Direct # 317-412-1540
Online: www.surfici.net

[ICI]
What can ICI do for you?

Broadband Wireless - PtP/PtMP Solutions - Mesh Wifi/Hotzones - IP Cameras - 
Fiber - Towers - Infrastructure.

CONFIDENTIALITY NOTICE: This e-mail is intended for the
addressee shown. It contains information that is
confidential and protected from disclosure. Any review,
dissemination or use of this transmission or its contents by
unauthorized organizations or individuals is strictly
prohibited.

From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
mailto:indiana-boun...@wispa.org>> On Behalf Of Eric 
Rogers
Sent: Monday, March 23, 2020 2:40 PM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: Re: [Indiana] Meeting

Everyone,

Now that we are officially on "Shelter In Place," our group is now having a 
conference call at 10:00 AM every day.  If anyone has anything for tomorrow's 
meeting, please feel free to let me know.  Please use this forum (Indiana WISPA 
list) to officially communicate.  Anyone is welcome to reach out to me 
personally outside of email as well.  One thing that we will be discussing in 
our daily briefings are needs.  If someone needs a generator for instance, they 
could reach out and a nearby operator could then help their neighbor.


Eric Rogers
[PDSConnect_logo-Connecting You to the World - Signature Logo]
www.pdsconnect.me
(317) 831-3000 x200

From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
[mailto:indiana-boun...@wispa.org] On Behalf Of Eric Rogers
Sent: Friday, March 20, 2020 8:53 AM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: Re: [Indiana] Meeting

So I recently have transitioned into this role, but was not given the call in 
information in time, so I was unable to attend.  I will attach some of the 
information that was sent so that you are informed.  There are two pieces o

Re: [Indiana] Meeting

[ORI . NET - Mark LePere]

About 20% increase here.Almost 10% of clients have requested speed 
upgrades.  Sales inquires double normal volume.

From: indiana-boun...@wispa.org  On Behalf Of Tyson 
Burris
Sent: Monday, March 23, 2020 2:43 PM
To: indiana@wispa.org
Subject: Re: [Indiana] Meeting

Sounds good Eric.  Keep us updated.
I am sure you all are getting hammered like we are.
Seeing 27% increase here.

Tyson Burris, President
Internet Communications Inc.
739 Commerce Dr.
Franklin, IN 46131

Office # 317-738-0320
Cell/Direct # 317-412-1540
Online: www.surfici.net

[ICI]
What can ICI do for you?

Broadband Wireless - PtP/PtMP Solutions - Mesh Wifi/Hotzones - IP Cameras - 
Fiber - Towers - Infrastructure.

CONFIDENTIALITY NOTICE: This e-mail is intended for the
addressee shown. It contains information that is
confidential and protected from disclosure. Any review,
dissemination or use of this transmission or its contents by
unauthorized organizations or individuals is strictly
prohibited.

From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
mailto:indiana-boun...@wispa.org>> On Behalf Of Eric 
Rogers
Sent: Monday, March 23, 2020 2:40 PM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: Re: [Indiana] Meeting

Everyone,

Now that we are officially on "Shelter In Place," our group is now having a 
conference call at 10:00 AM every day.  If anyone has anything for tomorrow's 
meeting, please feel free to let me know.  Please use this forum (Indiana WISPA 
list) to officially communicate.  Anyone is welcome to reach out to me 
personally outside of email as well.  One thing that we will be discussing in 
our daily briefings are needs.  If someone needs a generator for instance, they 
could reach out and a nearby operator could then help their neighbor.


Eric Rogers
[PDSConnect_logo-Connecting You to the World - Signature Logo]
www.pdsconnect.me
(317) 831-3000 x200

From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
[mailto:indiana-boun...@wispa.org] On Behalf Of Eric Rogers
Sent: Friday, March 20, 2020 8:53 AM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: Re: [Indiana] Meeting

So I recently have transitioned into this role, but was not given the call in 
information in time, so I was unable to attend.  I will attach some of the 
information that was sent so that you are informed.  There are two pieces of 
information that I have received, one that the CISA released 
https://www.cisa.gov/news/2020/03/19/cisa-releases-guidance-essential-critical-infrastructure-workers-during-covid-19
 that is guidance, that communication providers are to staff as needed to 
provide the services necessary.  The second document I have attached is the 
2015 Homeland Security communications sector plan.  Since it was developed in 
2015, I would assume it would be of good guidance until we hear otherwise.  
Scott already sent out the letters from DHS and CISA for travel and fuel.

If anyone has any questions, please forward them, either on-list for 
discussion, or off-list.

Thank you for all you do,

Eric Rogers
[PDSConnect_logo-Connecting You to the World - Signature Logo]
www.pdsconnect.me
(317) 831-3000 x200

From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
[mailto:indiana-boun...@wispa.org] On Behalf Of Jim Smutniak
Sent: Thursday, March 19, 2020 4:04 PM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: Re: [Indiana] Meeting

Any feedback on the outcome of the conference call?  The Governor today 
announced that internet and telephone service cannot be shut off for 
non-payment at least until May and possibly beyond if the emergency is extended.

Comcast and AT&T can survive something like this. Companies like ours will 
have a much harder time.

SBA loans are available but are not helpful because they have to be repaid and 
personally guaranteed by the business owner.  When the State permits 
customers to consume our services without paying for them,  personal guarantees 
do not seem appropriate.   A grant would be more appropriate in this 
situation.


[cid:image001.jpg@01D2F41D.B2989A20]<http://www.pickmta.com/>
   [cid:image002.png@01D2F41D.B2989A20] <https://www.facebook.com/pickmta/> 
[cid:image003.png@01D2F41D.B2989A20] <https://twitter.com/pickmta> 
[cid:image004.png@01D2F41D.B2989A20] 
<https://www.linkedin.com/company/midwest-telecom-of-america>
James Smutniak
1567 E.93rd Avenue
Merrillville, IN 46410

1-800-935-2181
Direct:  219-750-1812

From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
[mailto:indiana-boun...@wispa.org] On Behalf Of ORI.NET - Scott LePere
Sent: Tuesday, March 17, 2020 11:03 AM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: Re: [Indiana] Meeting

We are doing the same things as you steve.



From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
mailto:indiana-boun...@wispa.org>> On 

Re: [Indiana] Meeting

[Tyson Burris]

Same we have restrictions in place.  It would be good if we all came up with a 
playbook to follow together.

Tyson Burris, President
Internet Communications Inc.
739 Commerce Dr.
Franklin, IN 46131

Office # 317-738-0320
Cell/Direct # 317-412-1540
Online: www.surfici.net

[ICI]
What can ICI do for you?

Broadband Wireless - PtP/PtMP Solutions - Mesh Wifi/Hotzones - IP Cameras - 
Fiber - Towers - Infrastructure.

CONFIDENTIALITY NOTICE: This e-mail is intended for the
addressee shown. It contains information that is
confidential and protected from disclosure. Any review,
dissemination or use of this transmission or its contents by
unauthorized organizations or individuals is strictly
prohibited.

From: indiana-boun...@wispa.org  On Behalf Of Eric 
Rogers
Sent: Monday, March 23, 2020 2:57 PM
To: indiana@wispa.org
Subject: Re: [Indiana] Meeting

Yes, however now that it is shelter in place, we are limiting new installs.  We 
have new protocols we have put in place for any in-home work.  We have had a 
significant increase, yes...

Please be safe in your work going forward, even younger people can be 
significantly affected and this virus doesn't discriminate to only those that 
have a compromised immune systems or elderly.

Eric Rogers
[PDSConnect_logo-Connecting You to the World - Signature Logo]
www.pdsconnect.me
(317) 831-3000 x200

From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
[mailto:indiana-boun...@wispa.org] On Behalf Of Tyson Burris
Sent: Monday, March 23, 2020 2:43 PM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: Re: [Indiana] Meeting

Sounds good Eric.  Keep us updated.
I am sure you all are getting hammered like we are.
Seeing 27% increase here.

Tyson Burris, President
Internet Communications Inc.
739 Commerce Dr.
Franklin, IN 46131

Office # 317-738-0320
Cell/Direct # 317-412-1540
Online: www.surfici.net

[ICI]
What can ICI do for you?

Broadband Wireless - PtP/PtMP Solutions - Mesh Wifi/Hotzones - IP Cameras - 
Fiber - Towers - Infrastructure.

CONFIDENTIALITY NOTICE: This e-mail is intended for the
addressee shown. It contains information that is
confidential and protected from disclosure. Any review,
dissemination or use of this transmission or its contents by
unauthorized organizations or individuals is strictly
prohibited.

From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
mailto:indiana-boun...@wispa.org>> On Behalf Of Eric 
Rogers
Sent: Monday, March 23, 2020 2:40 PM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: Re: [Indiana] Meeting

Everyone,

Now that we are officially on "Shelter In Place," our group is now having a 
conference call at 10:00 AM every day.  If anyone has anything for tomorrow's 
meeting, please feel free to let me know.  Please use this forum (Indiana WISPA 
list) to officially communicate.  Anyone is welcome to reach out to me 
personally outside of email as well.  One thing that we will be discussing in 
our daily briefings are needs.  If someone needs a generator for instance, they 
could reach out and a nearby operator could then help their neighbor.


Eric Rogers
[PDSConnect_logo-Connecting You to the World - Signature Logo]
www.pdsconnect.me
(317) 831-3000 x200

From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
[mailto:indiana-boun...@wispa.org] On Behalf Of Eric Rogers
Sent: Friday, March 20, 2020 8:53 AM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: Re: [Indiana] Meeting

So I recently have transitioned into this role, but was not given the call in 
information in time, so I was unable to attend.  I will attach some of the 
information that was sent so that you are informed.  There are two pieces of 
information that I have received, one that the CISA released 
https://www.cisa.gov/news/2020/03/19/cisa-releases-guidance-essential-critical-infrastructure-workers-during-covid-19
 that is guidance, that communication providers are to staff as needed to 
provide the services necessary.  The second document I have attached is the 
2015 Homeland Security communications sector plan.  Since it was developed in 
2015, I would assume it would be of good guidance until we hear otherwise.  
Scott already sent out the letters from DHS and CISA for travel and fuel.

If anyone has any questions, please forward them, either on-list for 
discussion, or off-list.

Thank you for all you do,

Eric Rogers
[PDSConnect_logo-Connecting You to the World - Signature Logo]
www.pdsconnect.me
(317) 831-3000 x200

From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
[mailto:indiana-boun...@wispa.org] On Behalf Of Jim Smutniak
Sent: Thursday, March 19, 2020 4:04 PM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: Re: [Indiana] Meeting

Any feedback on the outcome of the conference call?  The Governor today 
announced that internet and telephone service cannot be shut off for 
non-payment at least until M

Re: [Indiana] Meeting

[Eric Rogers]

Yes, however now that it is shelter in place, we are limiting new
installs.  We have new protocols we have put in place for any in-home
work.  We have had a significant increase, yes...

 

Please be safe in your work going forward, even younger people can be
significantly affected and this virus doesn't discriminate to only those
that have a compromised immune systems or elderly.

 

Eric Rogers



  

www.pdsconnect.me

(317) 831-3000 x200

 

From: indiana-boun...@wispa.org [mailto:indiana-boun...@wispa.org] On
Behalf Of Tyson Burris
Sent: Monday, March 23, 2020 2:43 PM
To: indiana@wispa.org
Subject: Re: [Indiana] Meeting

 

Sounds good Eric.  Keep us updated.

I am sure you all are getting hammered like we are.

Seeing 27% increase here.

 

Tyson Burris, President 
Internet Communications Inc. 
739 Commerce Dr. 
Franklin, IN 46131 
  
Office # 317-738-0320 
Cell/Direct # 317-412-1540 
Online: www.surfici.net 

 

 

What can ICI do for you? 


Broadband Wireless - PtP/PtMP Solutions - Mesh Wifi/Hotzones - IP
Cameras - Fiber - Towers - Infrastructure. 
  
CONFIDENTIALITY NOTICE: This e-mail is intended for the 
addressee shown. It contains information that is 
confidential and protected from disclosure. Any review, 
dissemination or use of this transmission or its contents by 
unauthorized organizations or individuals is strictly 
prohibited. 

 

From: indiana-boun...@wispa.org  On Behalf Of
Eric Rogers
Sent: Monday, March 23, 2020 2:40 PM
To: indiana@wispa.org
Subject: Re: [Indiana] Meeting

 

Everyone,

 

Now that we are officially on "Shelter In Place," our group is now
having a conference call at 10:00 AM every day.  If anyone has anything
for tomorrow's meeting, please feel free to let me know.  Please use
this forum (Indiana WISPA list) to officially communicate.  Anyone is
welcome to reach out to me personally outside of email as well.  One
thing that we will be discussing in our daily briefings are needs.  If
someone needs a generator for instance, they could reach out and a
nearby operator could then help their neighbor.

 

 

Eric Rogers



www.pdsconnect.me

(317) 831-3000 x200

 

From: indiana-boun...@wispa.org [mailto:indiana-boun...@wispa.org] On
Behalf Of Eric Rogers
Sent: Friday, March 20, 2020 8:53 AM
To: indiana@wispa.org
Subject: Re: [Indiana] Meeting

 

So I recently have transitioned into this role, but was not given the
call in information in time, so I was unable to attend.  I will attach
some of the information that was sent so that you are informed.  There
are two pieces of information that I have received, one that the CISA
released 
https://www.cisa.gov/news/2020/03/19/cisa-releases-guidance-essential-cr
itical-infrastructure-workers-during-covid-19 that is guidance, that
communication providers are to staff as needed to provide the services
necessary.  The second document I have attached is the 2015 Homeland
Security communications sector plan.  Since it was developed in 2015, I
would assume it would be of good guidance until we hear otherwise.
Scott already sent out the letters from DHS and CISA for travel and
fuel.


If anyone has any questions, please forward them, either on-list for
discussion, or off-list.

 

Thank you for all you do,

 

Eric Rogers



www.pdsconnect.me

(317) 831-3000 x200

 

From: indiana-boun...@wispa.org [mailto:indiana-boun...@wispa.org] On
Behalf Of Jim Smutniak
Sent: Thursday, March 19, 2020 4:04 PM
To: indiana@wispa.org
Subject: Re: [Indiana] Meeting

 

Any feedback on the outcome of the conference call?  The Governor
today announced that internet and telephone service cannot be shut off
for non-payment at least until May and possibly beyond if the emergency
is extended.

 

Comcast and AT&T can survive something like this. Companies like
ours will have a much harder time.

 

SBA loans are available but are not helpful because they have to be
repaid and personally guaranteed by the business owner.  When the
State permits customers to consume our services without paying for them,
personal guarantees do not seem appropriate.   A grant would be more
appropriate in this situation.

 

 

  <http://www.pickmta.com/> 

 <https://www.facebook.com/pickmta/>   <https://twitter.com/pickmta>
  <https://www.linkedin.com/company/midwest-telecom-of-america> 

James Smutniak

1567 E.93rd Avenue

Merrillville, IN 46410

 

1-800-935-2181

Direct:  219-750-1812

 

From: indiana-boun...@wispa.org [mailto:indiana-boun...@wispa.org] On
Behalf Of ORI.NET - Scott LePere
Sent: Tuesday, March 17, 2020 11:03 AM
To: indiana@wispa.org
Subject: Re: [Indiana] Meeting

 

We are doing the same things as you steve.

 

 

 

From: indiana-boun...@wispa.org  On Behalf Of
Steve Barnes
Sent: Tuesday, March 17, 2020 10:41 AM
To: indiana@wispa.org
Subject: [Indiana] Meeting

 

There is a conference call today with Scott Rudd of the lieutenant
governor's office that the WISPA coordinators

Re: [Indiana] Meeting

[Tyson Burris]

Sounds good Eric.  Keep us updated.
I am sure you all are getting hammered like we are.
Seeing 27% increase here.

Tyson Burris, President
Internet Communications Inc.
739 Commerce Dr.
Franklin, IN 46131

Office # 317-738-0320
Cell/Direct # 317-412-1540
Online: www.surfici.net

[ICI]
What can ICI do for you?

Broadband Wireless - PtP/PtMP Solutions - Mesh Wifi/Hotzones - IP Cameras - 
Fiber - Towers - Infrastructure.

CONFIDENTIALITY NOTICE: This e-mail is intended for the
addressee shown. It contains information that is
confidential and protected from disclosure. Any review,
dissemination or use of this transmission or its contents by
unauthorized organizations or individuals is strictly
prohibited.

From: indiana-boun...@wispa.org  On Behalf Of Eric 
Rogers
Sent: Monday, March 23, 2020 2:40 PM
To: indiana@wispa.org
Subject: Re: [Indiana] Meeting

Everyone,

Now that we are officially on "Shelter In Place," our group is now having a 
conference call at 10:00 AM every day.  If anyone has anything for tomorrow's 
meeting, please feel free to let me know.  Please use this forum (Indiana WISPA 
list) to officially communicate.  Anyone is welcome to reach out to me 
personally outside of email as well.  One thing that we will be discussing in 
our daily briefings are needs.  If someone needs a generator for instance, they 
could reach out and a nearby operator could then help their neighbor.


Eric Rogers
[PDSConnect_logo-Connecting You to the World - Signature Logo]
www.pdsconnect.me
(317) 831-3000 x200

From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
[mailto:indiana-boun...@wispa.org] On Behalf Of Eric Rogers
Sent: Friday, March 20, 2020 8:53 AM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: Re: [Indiana] Meeting

So I recently have transitioned into this role, but was not given the call in 
information in time, so I was unable to attend.  I will attach some of the 
information that was sent so that you are informed.  There are two pieces of 
information that I have received, one that the CISA released 
https://www.cisa.gov/news/2020/03/19/cisa-releases-guidance-essential-critical-infrastructure-workers-during-covid-19
 that is guidance, that communication providers are to staff as needed to 
provide the services necessary.  The second document I have attached is the 
2015 Homeland Security communications sector plan.  Since it was developed in 
2015, I would assume it would be of good guidance until we hear otherwise.  
Scott already sent out the letters from DHS and CISA for travel and fuel.

If anyone has any questions, please forward them, either on-list for 
discussion, or off-list.

Thank you for all you do,

Eric Rogers
[PDSConnect_logo-Connecting You to the World - Signature Logo]
www.pdsconnect.me
(317) 831-3000 x200

From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
[mailto:indiana-boun...@wispa.org] On Behalf Of Jim Smutniak
Sent: Thursday, March 19, 2020 4:04 PM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: Re: [Indiana] Meeting

Any feedback on the outcome of the conference call?  The Governor today 
announced that internet and telephone service cannot be shut off for 
non-payment at least until May and possibly beyond if the emergency is extended.

Comcast and AT&T can survive something like this. Companies like ours will 
have a much harder time.

SBA loans are available but are not helpful because they have to be repaid and 
personally guaranteed by the business owner.  When the State permits 
customers to consume our services without paying for them,  personal guarantees 
do not seem appropriate.   A grant would be more appropriate in this 
situation.


[cid:image001.jpg@01D2F41D.B2989A20]<http://www.pickmta.com/>
   [cid:image002.png@01D2F41D.B2989A20] <https://www.facebook.com/pickmta/> 
[cid:image003.png@01D2F41D.B2989A20] <https://twitter.com/pickmta> 
[cid:image004.png@01D2F41D.B2989A20] 
<https://www.linkedin.com/company/midwest-telecom-of-america>
James Smutniak
1567 E.93rd Avenue
Merrillville, IN 46410

1-800-935-2181
Direct:  219-750-1812

From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
[mailto:indiana-boun...@wispa.org] On Behalf Of ORI.NET - Scott LePere
Sent: Tuesday, March 17, 2020 11:03 AM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: Re: [Indiana] Meeting

We are doing the same things as you steve.



From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
mailto:indiana-boun...@wispa.org>> On Behalf Of 
Steve Barnes
Sent: Tuesday, March 17, 2020 10:41 AM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: [Indiana] Meeting


There is a conference call today with Scott Rudd of the lieutenant governor's 
office that the WISPA coordinators will be invited to. This meeting is with all 
Indiana telecom associations. They're wanting to know what the differ

Re: [Indiana] Meeting

[Eric Rogers]

Everyone,

 

Now that we are officially on "Shelter In Place," our group is now
having a conference call at 10:00 AM every day.  If anyone has anything
for tomorrow's meeting, please feel free to let me know.  Please use
this forum (Indiana WISPA list) to officially communicate.  Anyone is
welcome to reach out to me personally outside of email as well.  One
thing that we will be discussing in our daily briefings are needs.  If
someone needs a generator for instance, they could reach out and a
nearby operator could then help their neighbor.

 

 

Eric Rogers



  

www.pdsconnect.me

(317) 831-3000 x200

 

From: indiana-boun...@wispa.org [mailto:indiana-boun...@wispa.org] On
Behalf Of Eric Rogers
Sent: Friday, March 20, 2020 8:53 AM
To: indiana@wispa.org
Subject: Re: [Indiana] Meeting

 

So I recently have transitioned into this role, but was not given the
call in information in time, so I was unable to attend.  I will attach
some of the information that was sent so that you are informed.  There
are two pieces of information that I have received, one that the CISA
released 
https://www.cisa.gov/news/2020/03/19/cisa-releases-guidance-essential-cr
itical-infrastructure-workers-during-covid-19 that is guidance, that
communication providers are to staff as needed to provide the services
necessary.  The second document I have attached is the 2015 Homeland
Security communications sector plan.  Since it was developed in 2015, I
would assume it would be of good guidance until we hear otherwise.
Scott already sent out the letters from DHS and CISA for travel and
fuel.


If anyone has any questions, please forward them, either on-list for
discussion, or off-list.

 

Thank you for all you do,

 

Eric Rogers



www.pdsconnect.me

(317) 831-3000 x200

 

From: indiana-boun...@wispa.org [mailto:indiana-boun...@wispa.org] On
Behalf Of Jim Smutniak
Sent: Thursday, March 19, 2020 4:04 PM
To: indiana@wispa.org
Subject: Re: [Indiana] Meeting

 

Any feedback on the outcome of the conference call?  The Governor
today announced that internet and telephone service cannot be shut off
for non-payment at least until May and possibly beyond if the emergency
is extended.

 

Comcast and AT&T can survive something like this. Companies like
ours will have a much harder time.

 

SBA loans are available but are not helpful because they have to be
repaid and personally guaranteed by the business owner.  When the
State permits customers to consume our services without paying for them,
personal guarantees do not seem appropriate.   A grant would be more
appropriate in this situation.

 

 

  <http://www.pickmta.com/> 

 <https://www.facebook.com/pickmta/>   <https://twitter.com/pickmta>
  <https://www.linkedin.com/company/midwest-telecom-of-america> 

James Smutniak

1567 E.93rd Avenue

Merrillville, IN 46410

 

1-800-935-2181

Direct:  219-750-1812

 

From: indiana-boun...@wispa.org [mailto:indiana-boun...@wispa.org] On
Behalf Of ORI.NET - Scott LePere
Sent: Tuesday, March 17, 2020 11:03 AM
To: indiana@wispa.org
Subject: Re: [Indiana] Meeting

 

We are doing the same things as you steve.

 

 

 

From: indiana-boun...@wispa.org  On Behalf Of
Steve Barnes
Sent: Tuesday, March 17, 2020 10:41 AM
To: indiana@wispa.org
Subject: [Indiana] Meeting

 

There is a conference call today with Scott Rudd of the lieutenant
governor's office that the WISPA coordinators will be invited to. This
meeting is with all Indiana telecom associations. They're wanting to
know what the different internet providers in the state are doing to
help their subscribers during the Corona virus situation. How have you
changed your normal operating procedures.

I know our company has signed on to the FCC keep America connected. We
are not doing any kind of free upgrades at the current time or free
installs. But are being very lenient to frustrated customers because we
know they're stressed. We have also changed our install and repair
procedures for entering people's houses. We make sure that there are no
sicknesses in the home, techs where gloves and shoe covers while in the
home, wash hands before and after, request that the customer keep social
distance, and the text can leave at any time they don't feel
comfortable. We have also stopped requiring customer to sign
documentation if the customer is being a pain they can take a picture of
the customer with a thumbs up in front of the paperwork.

What else are you guys doing?

 

Steve Barnes

Vice President of Operations

New Lisbon Telephone Co.

New Lisbon Broadband Comm.

NLBC.COM

765-332-2413

 

 

 

___
Indiana mailing list
Indiana@wispa.org
http://lists.wispa.org/mailman/listinfo/indiana

Re: [Indiana] Meeting

[Steve Barnes]

Eric was not able to attend the meeting as he did not get the meeting invite 
from the Lt Governor office.  Not sure why.  He is on the list for the next 
meeting.

Steve Barnes
Vice President of Operations
New Lisbon Telephone Co.
New Lisbon Broadband Comm.
NLBC.COM
765-332-2413
[cid:image001.jpg@01D5FEAB.FAE14E30]
[cid:image002.png@01D5FEAB.FAE14E30]

From: indiana-boun...@wispa.org  On Behalf Of Jim 
Smutniak
Sent: Thursday, March 19, 2020 4:04 PM
To: indiana@wispa.org
Subject: Re: [Indiana] Meeting

Any feedback on the outcome of the conference call?  The Governor today 
announced that internet and telephone service cannot be shut off for 
non-payment at least until May and possibly beyond if the emergency is extended.

Comcast and AT&T can survive something like this. Companies like ours will 
have a much harder time.

SBA loans are available but are not helpful because they have to be repaid and 
personally guaranteed by the business owner.  When the State permits 
customers to consume our services without paying for them,  personal guarantees 
do not seem appropriate.   A grant would be more appropriate in this 
situation.


[cid:image001.jpg@01D2F41D.B2989A20]<http://www.pickmta.com/>
   [cid:image002.png@01D2F41D.B2989A20] <https://www.facebook.com/pickmta/> 
[cid:image003.png@01D2F41D.B2989A20] <https://twitter.com/pickmta> 
[cid:image004.png@01D2F41D.B2989A20] 
<https://www.linkedin.com/company/midwest-telecom-of-america>
James Smutniak
1567 E.93rd Avenue
Merrillville, IN 46410

1-800-935-2181
Direct:  219-750-1812

From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
[mailto:indiana-boun...@wispa.org] On Behalf Of ORI.NET - Scott LePere
Sent: Tuesday, March 17, 2020 11:03 AM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: Re: [Indiana] Meeting

We are doing the same things as you steve.



From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
mailto:indiana-boun...@wispa.org>> On Behalf Of 
Steve Barnes
Sent: Tuesday, March 17, 2020 10:41 AM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: [Indiana] Meeting


There is a conference call today with Scott Rudd of the lieutenant governor's 
office that the WISPA coordinators will be invited to. This meeting is with all 
Indiana telecom associations. They're wanting to know what the different 
internet providers in the state are doing to help their subscribers during the 
Corona virus situation. How have you changed your normal operating procedures.

I know our company has signed on to the FCC keep America connected. We are not 
doing any kind of free upgrades at the current time or free installs. But are 
being very lenient to frustrated customers because we know they're stressed. We 
have also changed our install and repair procedures for entering people's 
houses. We make sure that there are no sicknesses in the home, techs where 
gloves and shoe covers while in the home, wash hands before and after, request 
that the customer keep social distance, and the text can leave at any time they 
don't feel comfortable. We have also stopped requiring customer to sign 
documentation if the customer is being a pain they can take a picture of the 
customer with a thumbs up in front of the paperwork.

What else are you guys doing?

Steve Barnes
Vice President of Operations
New Lisbon Telephone Co.
New Lisbon Broadband Comm.
NLBC.COM
765-332-2413
[cid:image013.jpg@01D5FEAB.FAC47760]
[cid:image014.png@01D5FEAB.FAC47760]

___
Indiana mailing list
Indiana@wispa.org
http://lists.wispa.org/mailman/listinfo/indiana

Re: [Indiana] Meeting

[Ryan]

This opens the door for people thinking and expecting the internet to be
free, and to then flame WISP's that try to collect the money that is owed to
them. Helping people is a really good thing (as Tyson mentioned), but it
would have to be done in some sort of way that protects WISP's from the
large number of cases of abuse that will likely come up.

 

As a small business we don't have a pile of money sitting around to absorb
this type of hit. These types of decisions can lead to companies closing and
employees being let go (due to lack of cash), which makes the problem even
worse than before. It is very easy to announce this kind of policy, but
extremely difficult to take it back once in place.

 

Ryan Houin

Operations Manager

Fourway.net

 

From: indiana-boun...@wispa.org  On Behalf Of
Tyson Burris
Sent: Thursday, March 19, 2020 4:10 PM
To: indiana@wispa.org
Subject: Re: [Indiana] Meeting

 

I haven't seen the order that binds a WISP to this.  Please post it. 

I have no problem helping people but I think that opens the door for abuse
and problems.

 

Tyson Burris, President 
Internet Communications Inc. 
739 Commerce Dr. 
Franklin, IN 46131 
  
Office # 317-738-0320 
Cell/Direct # 317-412-1540 
Online: www.surfici.net 

 



What can ICI do for you? 


Broadband Wireless - PtP/PtMP Solutions - Mesh Wifi/Hotzones - IP Cameras -
Fiber - Towers - Infrastructure. 
  
CONFIDENTIALITY NOTICE: This e-mail is intended for the 
addressee shown. It contains information that is 
confidential and protected from disclosure. Any review, 
dissemination or use of this transmission or its contents by 
unauthorized organizations or individuals is strictly 
prohibited. 

 

From: indiana-boun...@wispa.org <mailto:indiana-boun...@wispa.org>
mailto:indiana-boun...@wispa.org> > On Behalf Of
Jim Smutniak
Sent: Thursday, March 19, 2020 4:04 PM
To: indiana@wispa.org <mailto:indiana@wispa.org> 
Subject: Re: [Indiana] Meeting

 

Any feedback on the outcome of the conference call?  The Governor today
announced that internet and telephone service cannot be shut off for
non-payment at least until May and possibly beyond if the emergency is
extended.

 

Comcast and AT&T can survive something like this. Companies like ours
will have a much harder time.

 

SBA loans are available but are not helpful because they have to be repaid
and personally guaranteed by the business owner.  When the State permits
customers to consume our services without paying for them,  personal
guarantees do not seem appropriate.   A grant would be more appropriate
in this situation.

 

 

 <http://www.pickmta.com/> 

<https://www.facebook.com/pickmta/>  <https://twitter.com/pickmta>
<https://www.linkedin.com/company/midwest-telecom-of-america> 

James Smutniak

1567 E.93rd Avenue

Merrillville, IN 46410

 

1-800-935-2181

Direct:  219-750-1812

 

From: indiana-boun...@wispa.org <mailto:indiana-boun...@wispa.org>
[mailto:indiana-boun...@wispa.org] On Behalf Of ORI.NET - Scott LePere
Sent: Tuesday, March 17, 2020 11:03 AM
To: indiana@wispa.org <mailto:indiana@wispa.org> 
Subject: Re: [Indiana] Meeting

 

We are doing the same things as you steve.

 

 

 

From: indiana-boun...@wispa.org <mailto:indiana-boun...@wispa.org>
mailto:indiana-boun...@wispa.org> > On Behalf Of
Steve Barnes
Sent: Tuesday, March 17, 2020 10:41 AM
To: indiana@wispa.org <mailto:indiana@wispa.org> 
Subject: [Indiana] Meeting

 

There is a conference call today with Scott Rudd of the lieutenant
governor's office that the WISPA coordinators will be invited to. This
meeting is with all Indiana telecom associations. They're wanting to know
what the different internet providers in the state are doing to help their
subscribers during the Corona virus situation. How have you changed your
normal operating procedures.

I know our company has signed on to the FCC keep America connected. We are
not doing any kind of free upgrades at the current time or free installs.
But are being very lenient to frustrated customers because we know they're
stressed. We have also changed our install and repair procedures for
entering people's houses. We make sure that there are no sicknesses in the
home, techs where gloves and shoe covers while in the home, wash hands
before and after, request that the customer keep social distance, and the
text can leave at any time they don't feel comfortable. We have also stopped
requiring customer to sign documentation if the customer is being a pain
they can take a picture of the customer with a thumbs up in front of the
paperwork.

What else are you guys doing?

 

Steve Barnes

Vice President of Operations

New Lisbon Telephone Co.

New Lisbon Broadband Comm.

NLBC.COM

765-332-2413





 

___
Indiana mailing list
Indiana@wispa.org
http://lists.wispa.org/mailman/listinfo/indiana

Re: [Indiana] Meeting

[Tyson Burris]

I haven't seen the order that binds a WISP to this.  Please post it.
I have no problem helping people but I think that opens the door for abuse and 
problems.

Tyson Burris, President
Internet Communications Inc.
739 Commerce Dr.
Franklin, IN 46131

Office # 317-738-0320
Cell/Direct # 317-412-1540
Online: www.surfici.net

[ICI]
What can ICI do for you?

Broadband Wireless - PtP/PtMP Solutions - Mesh Wifi/Hotzones - IP Cameras - 
Fiber - Towers - Infrastructure.

CONFIDENTIALITY NOTICE: This e-mail is intended for the
addressee shown. It contains information that is
confidential and protected from disclosure. Any review,
dissemination or use of this transmission or its contents by
unauthorized organizations or individuals is strictly
prohibited.

From: indiana-boun...@wispa.org  On Behalf Of Jim 
Smutniak
Sent: Thursday, March 19, 2020 4:04 PM
To: indiana@wispa.org
Subject: Re: [Indiana] Meeting

Any feedback on the outcome of the conference call?  The Governor today 
announced that internet and telephone service cannot be shut off for 
non-payment at least until May and possibly beyond if the emergency is extended.

Comcast and AT&T can survive something like this. Companies like ours will 
have a much harder time.

SBA loans are available but are not helpful because they have to be repaid and 
personally guaranteed by the business owner.  When the State permits 
customers to consume our services without paying for them,  personal guarantees 
do not seem appropriate.   A grant would be more appropriate in this 
situation.


[cid:image001.jpg@01D2F41D.B2989A20]<http://www.pickmta.com/>
   [cid:image002.png@01D2F41D.B2989A20] <https://www.facebook.com/pickmta/> 
[cid:image003.png@01D2F41D.B2989A20] <https://twitter.com/pickmta> 
[cid:image004.png@01D2F41D.B2989A20] 
<https://www.linkedin.com/company/midwest-telecom-of-america>
James Smutniak
1567 E.93rd Avenue
Merrillville, IN 46410

1-800-935-2181
Direct:  219-750-1812

From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
[mailto:indiana-boun...@wispa.org] On Behalf Of ORI.NET - Scott LePere
Sent: Tuesday, March 17, 2020 11:03 AM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: Re: [Indiana] Meeting

We are doing the same things as you steve.



From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
mailto:indiana-boun...@wispa.org>> On Behalf Of 
Steve Barnes
Sent: Tuesday, March 17, 2020 10:41 AM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: [Indiana] Meeting


There is a conference call today with Scott Rudd of the lieutenant governor's 
office that the WISPA coordinators will be invited to. This meeting is with all 
Indiana telecom associations. They're wanting to know what the different 
internet providers in the state are doing to help their subscribers during the 
Corona virus situation. How have you changed your normal operating procedures.

I know our company has signed on to the FCC keep America connected. We are not 
doing any kind of free upgrades at the current time or free installs. But are 
being very lenient to frustrated customers because we know they're stressed. We 
have also changed our install and repair procedures for entering people's 
houses. We make sure that there are no sicknesses in the home, techs where 
gloves and shoe covers while in the home, wash hands before and after, request 
that the customer keep social distance, and the text can leave at any time they 
don't feel comfortable. We have also stopped requiring customer to sign 
documentation if the customer is being a pain they can take a picture of the 
customer with a thumbs up in front of the paperwork.

What else are you guys doing?

Steve Barnes
Vice President of Operations
New Lisbon Telephone Co.
New Lisbon Broadband Comm.
NLBC.COM
765-332-2413
[cid:image012.jpg@01D5FE08.D8D15A90]
[cid:image013.png@01D5FE08.D8D15A90]

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Re: [Indiana] Meeting

[Jim Smutniak]

Any feedback on the outcome of the conference call?  The Governor today 
announced that internet and telephone service cannot be shut off for 
non-payment at least until May and possibly beyond if the emergency is extended.

Comcast and AT&T can survive something like this. Companies like ours will 
have a much harder time.

SBA loans are available but are not helpful because they have to be repaid and 
personally guaranteed by the business owner.  When the State permits 
customers to consume our services without paying for them,  personal guarantees 
do not seem appropriate.   A grant would be more appropriate in this 
situation.


[cid:image001.jpg@01D2F41D.B2989A20]<http://www.pickmta.com/>
   [cid:image002.png@01D2F41D.B2989A20] <https://www.facebook.com/pickmta/> 
[cid:image003.png@01D2F41D.B2989A20] <https://twitter.com/pickmta> 
[cid:image004.png@01D2F41D.B2989A20] 
<https://www.linkedin.com/company/midwest-telecom-of-america>
James Smutniak
1567 E.93rd Avenue
Merrillville, IN 46410

1-800-935-2181
Direct:  219-750-1812

From: indiana-boun...@wispa.org [mailto:indiana-boun...@wispa.org] On Behalf Of 
ORI.NET - Scott LePere
Sent: Tuesday, March 17, 2020 11:03 AM
To: indiana@wispa.org
Subject: Re: [Indiana] Meeting

We are doing the same things as you steve.



From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> 
mailto:indiana-boun...@wispa.org>> On Behalf Of 
Steve Barnes
Sent: Tuesday, March 17, 2020 10:41 AM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: [Indiana] Meeting


There is a conference call today with Scott Rudd of the lieutenant governor's 
office that the WISPA coordinators will be invited to. This meeting is with all 
Indiana telecom associations. They're wanting to know what the different 
internet providers in the state are doing to help their subscribers during the 
Corona virus situation. How have you changed your normal operating procedures.

I know our company has signed on to the FCC keep America connected. We are not 
doing any kind of free upgrades at the current time or free installs. But are 
being very lenient to frustrated customers because we know they're stressed. We 
have also changed our install and repair procedures for entering people's 
houses. We make sure that there are no sicknesses in the home, techs where 
gloves and shoe covers while in the home, wash hands before and after, request 
that the customer keep social distance, and the text can leave at any time they 
don't feel comfortable. We have also stopped requiring customer to sign 
documentation if the customer is being a pain they can take a picture of the 
customer with a thumbs up in front of the paperwork.

What else are you guys doing?

Steve Barnes
Vice President of Operations
New Lisbon Telephone Co.
New Lisbon Broadband Comm.
NLBC.COM
765-332-2413
[cid:image007.jpg@01D5FDFD.1C199710]
[cid:image008.png@01D5FDFD.1C199710]

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Re: [Indiana] Meeting

[Randy Ballinger]

Hi Scott, we had a meeting with our school board last night.  We
have opened up all of our hot spots and have put radios in parking lots for
students to go to for E-learning.  The school was very happy with our
proactive work.  Eiwifi has offered to do anything needed to help the
students. The general public will also appreciate the extra bandwidth for
those who will be working from home.  If additional steps are needed we
will advise.

Connecting people
Randy Ballinger


On Tue, Mar 17, 2020 at 12:04 PM ORI.NET - Scott LePere 
wrote:

> We are doing the same things as you steve.
>
>
>
>
>
>
>
> *From:* indiana-boun...@wispa.org  *On Behalf
> Of *Steve Barnes
> *Sent:* Tuesday, March 17, 2020 10:41 AM
> *To:* indiana@wispa.org
> *Subject:* [Indiana] Meeting
>
>
>
> There is a conference call today with Scott Rudd of the lieutenant
> governor's office that the WISPA coordinators will be invited to. This
> meeting is with all Indiana telecom associations. They're wanting to know
> what the different internet providers in the state are doing to help their
> subscribers during the Corona virus situation. How have you changed your
> normal operating procedures.
>
> I know our company has signed on to the FCC keep America connected. We are
> not doing any kind of free upgrades at the current time or free installs.
> But are being very lenient to frustrated customers because we know they're
> stressed. We have also changed our install and repair procedures for
> entering people's houses. We make sure that there are no sicknesses in the
> home, techs where gloves and shoe covers while in the home, wash hands
> before and after, request that the customer keep social distance, and the
> text can leave at any time they don't feel comfortable. We have also
> stopped requiring customer to sign documentation if the customer is being a
> pain they can take a picture of the customer with a thumbs up in front of
> the paperwork.
>
> What else are you guys doing?
>
>
>
> *Steve Barnes*
>
> Vice President of Operations
>
> *New Lisbon Telephone Co.*
>
> *New Lisbon Broadband Comm.*
>
> *NLBC.COM *
>
> 765-332-2413
>
>
> ___
> Indiana mailing list
> Indiana@wispa.org
> http://lists.wispa.org/mailman/listinfo/indiana
>
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Re: [Indiana] Meeting

[ORI . NET - Scott LePere]

We are doing the same things as you steve.



From: indiana-boun...@wispa.org  On Behalf Of Steve 
Barnes
Sent: Tuesday, March 17, 2020 10:41 AM
To: indiana@wispa.org
Subject: [Indiana] Meeting


There is a conference call today with Scott Rudd of the lieutenant governor's 
office that the WISPA coordinators will be invited to. This meeting is with all 
Indiana telecom associations. They're wanting to know what the different 
internet providers in the state are doing to help their subscribers during the 
Corona virus situation. How have you changed your normal operating procedures.

I know our company has signed on to the FCC keep America connected. We are not 
doing any kind of free upgrades at the current time or free installs. But are 
being very lenient to frustrated customers because we know they're stressed. We 
have also changed our install and repair procedures for entering people's 
houses. We make sure that there are no sicknesses in the home, techs where 
gloves and shoe covers while in the home, wash hands before and after, request 
that the customer keep social distance, and the text can leave at any time they 
don't feel comfortable. We have also stopped requiring customer to sign 
documentation if the customer is being a pain they can take a picture of the 
customer with a thumbs up in front of the paperwork.

What else are you guys doing?

Steve Barnes
Vice President of Operations
New Lisbon Telephone Co.
New Lisbon Broadband Comm.
NLBC.COM
765-332-2413
[cid:image003.jpg@01D5FC53.CFB04AE0]
[cid:image004.png@01D5FC53.CFB04AE0]

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Re: [Indiana] Meeting

[Todd Harpest]

Steve:

We have along signed on to the FCC Keep Americans Connected pledge and are 
doing most if not all of your other procedures.

Some of the other things that we have done is to implement a Pandemic Policy, 
suspend all company travel, and to advise staff members to reconsider and the 
cause and effect to employees taking personal vacation involving travel outside 
of the local area or out of the country.

Todd

From: indiana-boun...@wispa.org  On Behalf Of Steve 
Barnes
Sent: Tuesday, March 17, 2020 10:41 AM
To: indiana@wispa.org
Subject: [Indiana] Meeting


There is a conference call today with Scott Rudd of the lieutenant governor's 
office that the WISPA coordinators will be invited to. This meeting is with all 
Indiana telecom associations. They're wanting to know what the different 
internet providers in the state are doing to help their subscribers during the 
Corona virus situation. How have you changed your normal operating procedures.

I know our company has signed on to the FCC keep America connected. We are not 
doing any kind of free upgrades at the current time or free installs. But are 
being very lenient to frustrated customers because we know they're stressed. We 
have also changed our install and repair procedures for entering people's 
houses. We make sure that there are no sicknesses in the home, techs where 
gloves and shoe covers while in the home, wash hands before and after, request 
that the customer keep social distance, and the text can leave at any time they 
don't feel comfortable. We have also stopped requiring customer to sign 
documentation if the customer is being a pain they can take a picture of the 
customer with a thumbs up in front of the paperwork.

What else are you guys doing?

Steve Barnes
Vice President of Operations
New Lisbon Telephone Co.
New Lisbon Broadband Comm.
NLBC.COM
765-332-2413
[cid:image003.jpg@01D5FC4A.41FBD420]
[cid:image004.png@01D5FC4A.41FBD420]

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