Re: [LegacyUG] Problems with Backup

[Barbara Lewis]

Thank you so much for these links!

-Original Message-
From: LegacyUserGroup  On Behalf Of 
Cathy Pinner
Sent: Tuesday, August 17, 2021 7:32 PM
To: Legacy User Group 
Subject: Re: [LegacyUG] Problems with Backup

Cindy,
Here are the Support articles on your errors.

http://support.legacyfamilytree.com/article/AA-00261/11/Error-Messages-Problems/Error-503-Backup-problem.html

http://support.legacyfamilytree.com/article/AA-00271/11/Error-Messages-Problems/Error-508-Cannot-move-temporary-file-to-target-zip-file.html

It's a bit strange to get either of these if you are backing up to your 
computer hard drive as you indicate.
The default location for backups is ...\Documents\Legacy Family Tree\Data\ 
folder but that's because it's a folder Legacy created so knows about. You 
should backup to an external drive or to a folder that syncs to the cloud - 
like a Dropbox folder or Google Drive or OneDrive.

To use the backup data zip, you don't unzip it yourself. You use File > Restore 
File in Legacy and it does the unzipping as part of the process.

Cathy



> Cindy Custer <mailto:custerc...@comcast.net> Wednesday, 18 August 2021 
> 05:08
>
> For some reason, my backups have stopped working. When I try to backup 
> I receive either a 503 or a 508 error message
>
> telling me that the system cannot Access the .zip files.  I have my 
> backup locations set as C:User\/myname/\Documents\Legacy
>
> Family Tree\Data\/database name\/8-17-2021-2021-8-17 4.51.27 PM.zip 
> AND C:User\/myname/\Documents\Legacy
>
> Family Tree\Data\/database name\/8-17-2021-2021-8-17 4.51.27 
> PM-media.zip
>
> I opened the last file that I saved to my USB flash drive (K:) to try 
> and backup on my C: drive.  The latest backup (zip) files showing
>
> In my C: drive are dated 8-11-2021.
>
> I tried to do a restore from the unzipped K: drive, but the unzipped 
> files don’t show when I use the Restore icon in Legacy software.
>
> I obviously don’t understand how the files are relating to each other. 
> What should I do now?
>
> Basically I want to get the unzipped file from my K: USB flash drive 
> resident onto my C: Legacy 9 software so that I can create a
>
> Zipped backup file and be able to proceed backing up future changes. I 
> have 1057 individual names in my database. I am using
>
> Legacy 9 version 9.0.0.182 and I am running Microsoft 10 Pro 64bit 
> version 2004 (May 2020 update)
>
> custerc...@comcast.net <mailto:custerc...@comcast.net>
>
> I
>
>
>
> 
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Re: [LegacyUG] Problems with Backup

[Barbara Lewis]

Cathy, thank you so much for teaching me that which I used to know but have 
forgotten.  Years ago a person I will say was my mentor in all this taught me 
about the "Save As"  and that is what I have done ever since and it has worked 
for me, by simply renaming my file with the same name and adding the current 
date.  I have about 8 different Legacy files and this has worked, but I 
understand what you are saying.   Now I can't fix this file with the error,  
and it is too large to send to support, as they have offered to fix it for me 
if I can do that. 

Support also sent me a link to an  online program to use to send large files, 
but I am in my 80s and have a struggle with reading all that I would have to do 
to   understand to proceed, like  an "old dog" who doesn't want to learn new 
tricks.

Thank you again for taking the time to teach me the right way.  I think I will 
take one of my smaller files to go back and relearn how to back up and in the 
meantime, I will not use the file that doesn't work and go back to the same 
file that I used at an earlier day.  I may have lost recent information that I 
put into the recent one, but I think that's OK this time.

Barbara 


-Original Message-
From: LegacyUserGroup  On Behalf Of 
Cathy Pinner
Sent: Tuesday, August 17, 2021 9:01 PM
To: Legacy User Group 
Subject: Re: [LegacyUG] Problems with Backup

Cindy,
You can't expect the Restore a backup feature to work when you don't use the 
Backup feature.

What file are you saving to your external drives and how? If you are 
overwriting your previous saved file on those drives, then you only have one 
generation of a type of backup. You should have at least 10 of your data 
backups though many of us keep some going back months and years.

If you are only copying over the .fdb, it's not a full 
backup of your family file which is made up of a number of different files - 
though it will have all the data.

Use the backup process. File > Backup File OR Backup on exit at least for your 
data. I don't use the Legacy Media Backup routine as I back that up with the 
rest of my computer data. Also I keep it in Dropbox so there's already a copy 
off my computer as well as on it in the Dropbox folder.

Cathy
> Cindy Custer <mailto:custerc...@comcast.net> Wednesday, 18 August 2021 
> 10:48 Every time I update anything, I save a file (not zipped) to a 
> USB flash drive AND I also save it (not zipped) to an external 1TB 
> Western Digital storage drive.
>
> However, when I try to restore my C: drive Legacy database 
> (...\Documents\Legacy Family Tree\Data\...) using either one of those 
> it doesn't work because the Restore File function is apparently only 
> looking for zipped files.
>
> -Original Message-
> From: LegacyUserGroup  On 
> Behalf Of Cathy Pinner
> Sent: Tuesday, August 17, 2021 9:32 PM
> To: Legacy User Group 
> Subject: Re: [LegacyUG] Problems with Backup
>
> Cindy,
> Here are the Support articles on your errors.
>
> http://support.legacyfamilytree.com/article/AA-00261/11/Error-Messages
> -Problems/Error-503-Backup-problem.html
>
> http://support.legacyfamilytree.com/article/AA-00271/11/Error-Messages
> -Problems/Error-508-Cannot-move-temporary-file-to-target-zip-file.html
>
> It's a bit strange to get either of these if you are backing up to 
> your computer hard drive as you indicate.
> The default location for backups is ...\Documents\Legacy Family 
> Tree\Data\ folder but that's because it's a folder Legacy created so 
> knows about. You should backup to an external drive or to a folder 
> that syncs to the cloud - like a Dropbox folder or Google Drive or 
> OneDrive.
>
> To use the backup data zip, you don't unzip it yourself. You use File
> > Restore File in Legacy and it does the unzipping as part of the process.
>
> Cathy
>
>
>
>
>
> Cathy Pinner <mailto:genea...@gmail.com> Wednesday, 18 August 2021 
> 09:32 Cindy, Here are the Support articles on your errors.
>
> http://support.legacyfamilytree.com/article/AA-00261/11/Error-Messages
> -Problems/Error-503-Backup-problem.html
>
>
> http://support.legacyfamilytree.com/article/AA-00271/11/Error-Messages
> -Problems/Error-508-Cannot-move-temporary-file-to-target-zip-file.html
>
>
> It's a bit strange to get either of these if you are backing up to 
> your computer hard drive as you indicate.
> The default location for backups is ...\Documents\Legacy Family 
> Tree\Data\ folder but that's because it's a folder Legacy created so 
> knows about. You should backup to an external drive or to a folder 
> that syncs to the cloud - like a Dropbox folder or Google Drive or 
> OneDrive.
>
> To use the backup data zip, you don't unzip it yourself. You use File
> > Restore File in Legacy and it does the unzipping as

Re: [LegacyUG] Problems with Backup

[Chris Hill]

I think the problem is that users often do not have the understanding of 
how Save, Save As and Backup work.


For most software (Word, Excel, Notepad etc.) all of the processing 
occurs in memory. These therefore need to be written back onto the disk 
before you close the program. One would normally use the Save command 
which will overwrite the original file with the updated version. If you 
want to create a new file, without overwriting the original, you would 
use the Save As command to create a new file.


Legacy, and other database systems, always make changes directly to the 
original file, *.fdb etc., as they are changed. These programs have no 
need for a Save command since there is nothing that needs to be saved. 
But they might, and Legacy does, have a Save As command. This is 
designed to make copies of the current .fdb and related files and save 
them under a different file name. At that point you have two duplicated 
copies of the same set of files. The moment that you make a change 
onwards you will only the changing the version that you are working on. 
On my system it has created the following files, as duplicates of my 
live Hill.fdb version :


Hill1.fdb, Hill1.FG, Hill1.h1, Hill1.h2, Hill1.ldb, Hill1.SC, Hill1.TC, 
Hill1~hdb.hdb, Hill1~ppl.ppl, Hill1~rc3.ldb, Hill1~rc3.rc3, 
Hill1~rc3.rc3.cal, Hill1~rgd.rgd


Notice that the *.ldb files will be removed when Legacy closes, and also 
that none of the associated media files or other internal Legacy files 
will be copied.


These files could be regarded as a copy for use as a backup, but more 
likely as a temporary version for experimenting before making changes to 
the live files.


Now, you could always make a backup of all of the files - yours, Legacy 
and media - into a separate location, using the functionality within 
Windows Explorer, and you can also use a compression system to reduce 
the size of the files that you copy. But Legacy includes the Backup 
command to do this for you, as compressed files. This can be set to run 
every time you close Legacy or you can it whenever you want to. It also 
has the ability to put a time-stamp on the backup file name, which would 
be an issue with backups taken every time you close Legacy since you 
will be building multiple copies and would need you to clear these out 
manually with Windows Explorer. My preference is to make backups before 
and after making large changes to the system, while letting minor 
changes go through without being backed up. I also ensure that the 
backup files are saved into a different folder, called Backups, below 
the normal working folder. I also do the same with the media files into 
the Media/. folders. Also note that the media backups will ONLY 
include media files which are explicitly linked into the Legacy system 
and will exclude any other files in the media folders. To include these 
you would need to create a fake and hidden event that you can attach 
them to.


Looking at my Backup files I notice that the Hill~rc3.rc3.cal is not 
included, and that they are based against the folder they were saved 
from. However the media files are based back against the full folder 
structure to the media files; that might be an issue with a restore onto 
a system with a different folder structure.


Restoring from a backup could be done by extracting the files 
individually through Windows Explorer or a compression software, and 
ensuring that the files end in the correct location, but that must only 
be done when Legacy is closed.  But it would be better to use the 
Restore command within Legacy to do this since it will ensure that there 
are no issues regarding files that might to open.


The only issue that I have with the backups is that they do not include 
the internal Legacy files, especially those which are user configurable 
and should be included in the backup files.


Regards

Chris

-- Original Message --
From: "Roberta Schwalm" 
To: "Legacy User Group" 
Sent: 18/08/2021 12:30:34
Subject: Re: [LegacyUG] Problems with Backup

Cathy, am I mistaken or is she using "save as" instead of "backup"?  
Whenever I close a session after adding new information, I click on the 
"Exit Legacy" button and it always asks me if I want to back up my 
data.  The default is my C drive and I do save it there.  However, I 
reopen Legacy, insert my external hard drive, click on the "backup" 
button, change the drive to which I want to save my data, then follow 
the instruction that I get on screen.  I have never had a problem with 
saving my information.


Roberta

On Tue, Aug 17, 2021 at 11:03 PM Cathy Pinner  
wrote:

Cindy,
You can't expect the Restore a backup feature to work when you don't 
use

the Backup feature.

What file are you saving to your external drives and how? If you are
overwriting your previous saved file on those drives, then you only 
have
one generation of a type of backup. You should ha

Re: [LegacyUG] Problems with Backup

[Roberta Schwalm]

Cathy, am I mistaken or is she using "save as" instead of "backup"?
Whenever I close a session after adding new information, I click on the
"Exit Legacy" button and it always asks me if I want to back up my data.
The default is my C drive and I do save it there.  However, I reopen
Legacy, insert my external hard drive, click on the "backup" button, change
the drive to which I want to save my data, then follow the instruction that
I get on screen.  I have never had a problem with saving my information.

Roberta

On Tue, Aug 17, 2021 at 11:03 PM Cathy Pinner  wrote:

> Cindy,
> You can't expect the Restore a backup feature to work when you don't use
> the Backup feature.
>
> What file are you saving to your external drives and how? If you are
> overwriting your previous saved file on those drives, then you only have
> one generation of a type of backup. You should have at least 10 of your
> data backups though many of us keep some going back months and years.
>
> If you are only copying over the .fdb, it's not a
> full backup of your family file which is made up of a number of
> different files - though it will have all the data.
>
> Use the backup process. File > Backup File OR Backup on exit at least
> for your data. I don't use the Legacy Media Backup routine as I back
> that up with the rest of my computer data. Also I keep it in Dropbox so
> there's already a copy off my computer as well as on it in the Dropbox
> folder.
>
> Cathy
> > Cindy Custer <mailto:custerc...@comcast.net>
> > Wednesday, 18 August 2021 10:48
> > Every time I update anything, I save a file (not zipped) to a USB
> > flash drive AND I also save it (not zipped) to an external 1TB Western
> > Digital storage drive.
> >
> > However, when I try to restore my C: drive Legacy database
> > (...\Documents\Legacy Family Tree\Data\...) using either one of those
> > it doesn't work because the Restore File function is apparently
> > only looking for zipped files.
> >
> > -Original Message-
> > From: LegacyUserGroup  On
> > Behalf Of Cathy Pinner
> > Sent: Tuesday, August 17, 2021 9:32 PM
> > To: Legacy User Group 
> > Subject: Re: [LegacyUG] Problems with Backup
> >
> > Cindy,
> > Here are the Support articles on your errors.
> >
> >
> http://support.legacyfamilytree.com/article/AA-00261/11/Error-Messages-Problems/Error-503-Backup-problem.html
> >
> >
> http://support.legacyfamilytree.com/article/AA-00271/11/Error-Messages-Problems/Error-508-Cannot-move-temporary-file-to-target-zip-file.html
> >
> > It's a bit strange to get either of these if you are backing up to
> > your computer hard drive as you indicate.
> > The default location for backups is ...\Documents\Legacy Family
> > Tree\Data\ folder but that's because it's a folder Legacy created so
> > knows about. You should backup to an external drive or to a folder
> > that syncs to the cloud - like a Dropbox folder or Google Drive or
> > OneDrive.
> >
> > To use the backup data zip, you don't unzip it yourself. You use File
> > > Restore File in Legacy and it does the unzipping as part of the
> process.
> >
> > Cathy
> >
> >
> >
> >
> >
> > Cathy Pinner <mailto:genea...@gmail.com>
> > Wednesday, 18 August 2021 09:32
> > Cindy,
> > Here are the Support articles on your errors.
> >
> >
> http://support.legacyfamilytree.com/article/AA-00261/11/Error-Messages-Problems/Error-503-Backup-problem.html
> >
> >
> >
> http://support.legacyfamilytree.com/article/AA-00271/11/Error-Messages-Problems/Error-508-Cannot-move-temporary-file-to-target-zip-file.html
> >
> >
> > It's a bit strange to get either of these if you are backing up to
> > your computer hard drive as you indicate.
> > The default location for backups is ...\Documents\Legacy Family
> > Tree\Data\ folder but that's because it's a folder Legacy created so
> > knows about. You should backup to an external drive or to a folder
> > that syncs to the cloud - like a Dropbox folder or Google Drive or
> > OneDrive.
> >
> > To use the backup data zip, you don't unzip it yourself. You use File
> > > Restore File in Legacy and it does the unzipping as part of the
> > process.
> >
> > Cathy
> >
> >
> >
> >
> > Cindy Custer <mailto:custerc...@comcast.net>
> > Wednesday, 18 August 2021 05:08
> >
> > For some reason, my backups have stopped working. When I try to backup
> > I receive either a 503 or a 508 error message
> >
> > telling me that the syst

Re: [LegacyUG] Problems with Backup

[Gene Young]

  
  
You can not restore from a copy,
  however you can copy the files from the external drive back to the
  PC.
You only have to ensure that you copy
  everything to the right locations so the paths are correct.




On 8/17/2021 10:54 PM, Cindy Custer
  wrote:


  The Error 508 instruction suggested doing the backup to the Desktop.
I changed my Backup files to that but STILL got BOTH 503 and 508 errors.  
What gives here?  

-Original Message-
From: LegacyUserGroup  On Behalf Of Cathy Pinner
Sent: Tuesday, August 17, 2021 9:32 PM
To: Legacy User Group 
Subject: Re: [LegacyUG] Problems with Backup

Cindy,
Here are the Support articles on your errors.

http://support.legacyfamilytree.com/article/AA-00261/11/Error-Messages-Problems/Error-503-Backup-problem.html

http://support.legacyfamilytree.com/article/AA-00271/11/Error-Messages-Problems/Error-508-Cannot-move-temporary-file-to-target-zip-file.html

It's a bit strange to get either of these if you are backing up to your computer hard drive as you indicate.
The default location for backups is ...\Documents\Legacy Family Tree\Data\ folder but that's because it's a folder Legacy created so knows about. You should backup to an external drive or to a folder that syncs to the cloud - like a Dropbox folder or Google Drive or OneDrive.

To use the backup data zip, you don't unzip it yourself. You use File > Restore File in Legacy and it does the unzipping as part of the process.

Cathy




  
Cindy Custer  Wednesday, 18 August 2021 
05:08

For some reason, my backups have stopped working. When I try to backup 
I receive either a 503 or a 508 error message

telling me that the system cannot Access the .zip files.  I have my 
backup locations set as C:User\/myname/\Documents\Legacy

Family Tree\Data\/database name\/8-17-2021-2021-8-17 4.51.27 PM.zip 
AND C:User\/myname/\Documents\Legacy

Family Tree\Data\/database name\/8-17-2021-2021-8-17 4.51.27 
PM-media.zip

I opened the last file that I saved to my USB flash drive (K:) to try 
and backup on my C: drive.  The latest backup (zip) files showing

In my C: drive are dated 8-11-2021.

I tried to do a restore from the unzipped K: drive, but the unzipped 
files don’t show when I use the Restore icon in Legacy software.

I obviously don’t understand how the files are relating to each other. 
What should I do now?

Basically I want to get the unzipped file from my K: USB flash drive 
resident onto my C: Legacy 9 software so that I can create a

Zipped backup file and be able to proceed backing up future changes. I 
have 1057 individual names in my database. I am using

Legacy 9 version 9.0.0.182 and I am running Microsoft 10 Pro 64bit 
version 2004 (May 2020 update)

custerc...@comcast.net 

I




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Re: [LegacyUG] Problems with Backup

[Cathy Pinner]

Ask Support. supp...@legacyfamilytree.com
Cathy


Cindy Custer <mailto:custerc...@comcast.net>
Wednesday, 18 August 2021 10:54
The Error 508 instruction suggested doing the backup to the Desktop.
I changed my Backup files to that but STILL got BOTH 503 and 508 errors.
What gives here?

-Original Message-
From: LegacyUserGroup  On 
Behalf Of Cathy Pinner

Sent: Tuesday, August 17, 2021 9:32 PM
To: Legacy User Group 
Subject: Re: [LegacyUG] Problems with Backup

Cindy,
Here are the Support articles on your errors.

http://support.legacyfamilytree.com/article/AA-00261/11/Error-Messages-Problems/Error-503-Backup-problem.html

http://support.legacyfamilytree.com/article/AA-00271/11/Error-Messages-Problems/Error-508-Cannot-move-temporary-file-to-target-zip-file.html

It's a bit strange to get either of these if you are backing up to 
your computer hard drive as you indicate.
The default location for backups is ...\Documents\Legacy Family 
Tree\Data\ folder but that's because it's a folder Legacy created so 
knows about. You should backup to an external drive or to a folder 
that syncs to the cloud - like a Dropbox folder or Google Drive or 
OneDrive.


To use the backup data zip, you don't unzip it yourself. You use File 
> Restore File in Legacy and it does the unzipping as part of the process.


Cathy





Cathy Pinner <mailto:genea...@gmail.com>
Wednesday, 18 August 2021 09:32
Cindy,
Here are the Support articles on your errors.

http://support.legacyfamilytree.com/article/AA-00261/11/Error-Messages-Problems/Error-503-Backup-problem.html 



http://support.legacyfamilytree.com/article/AA-00271/11/Error-Messages-Problems/Error-508-Cannot-move-temporary-file-to-target-zip-file.html 



It's a bit strange to get either of these if you are backing up to 
your computer hard drive as you indicate.
The default location for backups is ...\Documents\Legacy Family 
Tree\Data\ folder but that's because it's a folder Legacy created so 
knows about. You should backup to an external drive or to a folder 
that syncs to the cloud - like a Dropbox folder or Google Drive or 
OneDrive.


To use the backup data zip, you don't unzip it yourself. You use File 
> Restore File in Legacy and it does the unzipping as part of the 
process.


Cathy




Cindy Custer <mailto:custerc...@comcast.net>
Wednesday, 18 August 2021 05:08

For some reason, my backups have stopped working. When I try to backup 
I receive either a 503 or a 508 error message


telling me that the system cannot Access the .zip files.  I have my 
backup locations set as C:User\/myname/\Documents\Legacy


Family Tree\Data\/database name\/8-17-2021-2021-8-17 4.51.27 PM.zip 
AND C:User\/myname/\Documents\Legacy


Family Tree\Data\/database name\/8-17-2021-2021-8-17 4.51.27 PM-media.zip

I opened the last file that I saved to my USB flash drive (K:) to try 
and backup on my C: drive.  The latest backup (zip) files showing


In my C: drive are dated 8-11-2021.

I tried to do a restore from the unzipped K: drive, but the unzipped 
files don’t show when I use the Restore icon in Legacy software.


I obviously don’t understand how the files are relating to each other. 
What should I do now?


Basically I want to get the unzipped file from my K: USB flash drive 
resident onto my C: Legacy 9 software so that I can create a


Zipped backup file and be able to proceed backing up future changes.  
I have 1057 individual names in my database. I am using


Legacy 9 version 9.0.0.182 and I am running Microsoft 10 Pro 64bit 
version 2004 (May 2020 update)


custerc...@comcast.net <mailto:custerc...@comcast.net>

I




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Re: [LegacyUG] Problems with Backup

[Cathy Pinner]

Cindy,
You can't expect the Restore a backup feature to work when you don't use 
the Backup feature.


What file are you saving to your external drives and how? If you are 
overwriting your previous saved file on those drives, then you only have 
one generation of a type of backup. You should have at least 10 of your 
data backups though many of us keep some going back months and years.


If you are only copying over the .fdb, it's not a 
full backup of your family file which is made up of a number of 
different files - though it will have all the data.


Use the backup process. File > Backup File OR Backup on exit at least 
for your data. I don't use the Legacy Media Backup routine as I back 
that up with the rest of my computer data. Also I keep it in Dropbox so 
there's already a copy off my computer as well as on it in the Dropbox 
folder.


Cathy

Cindy Custer <mailto:custerc...@comcast.net>
Wednesday, 18 August 2021 10:48
Every time I update anything, I save a file (not zipped) to a USB 
flash drive AND I also save it (not zipped) to an external 1TB Western 
Digital storage drive.


However, when I try to restore my C: drive Legacy database 
(...\Documents\Legacy Family Tree\Data\...) using either one of those 
it doesn't work because the Restore File function is apparently

only looking for zipped files.

-Original Message-
From: LegacyUserGroup  On 
Behalf Of Cathy Pinner

Sent: Tuesday, August 17, 2021 9:32 PM
To: Legacy User Group 
Subject: Re: [LegacyUG] Problems with Backup

Cindy,
Here are the Support articles on your errors.

http://support.legacyfamilytree.com/article/AA-00261/11/Error-Messages-Problems/Error-503-Backup-problem.html

http://support.legacyfamilytree.com/article/AA-00271/11/Error-Messages-Problems/Error-508-Cannot-move-temporary-file-to-target-zip-file.html

It's a bit strange to get either of these if you are backing up to 
your computer hard drive as you indicate.
The default location for backups is ...\Documents\Legacy Family 
Tree\Data\ folder but that's because it's a folder Legacy created so 
knows about. You should backup to an external drive or to a folder 
that syncs to the cloud - like a Dropbox folder or Google Drive or 
OneDrive.


To use the backup data zip, you don't unzip it yourself. You use File 
> Restore File in Legacy and it does the unzipping as part of the process.


Cathy





Cathy Pinner <mailto:genea...@gmail.com>
Wednesday, 18 August 2021 09:32
Cindy,
Here are the Support articles on your errors.

http://support.legacyfamilytree.com/article/AA-00261/11/Error-Messages-Problems/Error-503-Backup-problem.html 



http://support.legacyfamilytree.com/article/AA-00271/11/Error-Messages-Problems/Error-508-Cannot-move-temporary-file-to-target-zip-file.html 



It's a bit strange to get either of these if you are backing up to 
your computer hard drive as you indicate.
The default location for backups is ...\Documents\Legacy Family 
Tree\Data\ folder but that's because it's a folder Legacy created so 
knows about. You should backup to an external drive or to a folder 
that syncs to the cloud - like a Dropbox folder or Google Drive or 
OneDrive.


To use the backup data zip, you don't unzip it yourself. You use File 
> Restore File in Legacy and it does the unzipping as part of the 
process.


Cathy




Cindy Custer <mailto:custerc...@comcast.net>
Wednesday, 18 August 2021 05:08

For some reason, my backups have stopped working. When I try to backup 
I receive either a 503 or a 508 error message


telling me that the system cannot Access the .zip files.  I have my 
backup locations set as C:User\/myname/\Documents\Legacy


Family Tree\Data\/database name\/8-17-2021-2021-8-17 4.51.27 PM.zip 
AND C:User\/myname/\Documents\Legacy


Family Tree\Data\/database name\/8-17-2021-2021-8-17 4.51.27 PM-media.zip

I opened the last file that I saved to my USB flash drive (K:) to try 
and backup on my C: drive.  The latest backup (zip) files showing


In my C: drive are dated 8-11-2021.

I tried to do a restore from the unzipped K: drive, but the unzipped 
files don’t show when I use the Restore icon in Legacy software.


I obviously don’t understand how the files are relating to each other. 
What should I do now?


Basically I want to get the unzipped file from my K: USB flash drive 
resident onto my C: Legacy 9 software so that I can create a


Zipped backup file and be able to proceed backing up future changes.  
I have 1057 individual names in my database. I am using


Legacy 9 version 9.0.0.182 and I am running Microsoft 10 Pro 64bit 
version 2004 (May 2020 update)


custerc...@comcast.net <mailto:custerc...@comcast.net>

I




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Re: [LegacyUG] Problems with Backup

[Cindy Custer]

The Error 508 instruction suggested doing the backup to the Desktop.
I changed my Backup files to that but STILL got BOTH 503 and 508 errors.  
What gives here?  

-Original Message-
From: LegacyUserGroup  On Behalf Of 
Cathy Pinner
Sent: Tuesday, August 17, 2021 9:32 PM
To: Legacy User Group 
Subject: Re: [LegacyUG] Problems with Backup

Cindy,
Here are the Support articles on your errors.

http://support.legacyfamilytree.com/article/AA-00261/11/Error-Messages-Problems/Error-503-Backup-problem.html

http://support.legacyfamilytree.com/article/AA-00271/11/Error-Messages-Problems/Error-508-Cannot-move-temporary-file-to-target-zip-file.html

It's a bit strange to get either of these if you are backing up to your 
computer hard drive as you indicate.
The default location for backups is ...\Documents\Legacy Family Tree\Data\ 
folder but that's because it's a folder Legacy created so knows about. You 
should backup to an external drive or to a folder that syncs to the cloud - 
like a Dropbox folder or Google Drive or OneDrive.

To use the backup data zip, you don't unzip it yourself. You use File > Restore 
File in Legacy and it does the unzipping as part of the process.

Cathy



> Cindy Custer <mailto:custerc...@comcast.net> Wednesday, 18 August 2021 
> 05:08
>
> For some reason, my backups have stopped working. When I try to backup 
> I receive either a 503 or a 508 error message
>
> telling me that the system cannot Access the .zip files.  I have my 
> backup locations set as C:User\/myname/\Documents\Legacy
>
> Family Tree\Data\/database name\/8-17-2021-2021-8-17 4.51.27 PM.zip 
> AND C:User\/myname/\Documents\Legacy
>
> Family Tree\Data\/database name\/8-17-2021-2021-8-17 4.51.27 
> PM-media.zip
>
> I opened the last file that I saved to my USB flash drive (K:) to try 
> and backup on my C: drive.  The latest backup (zip) files showing
>
> In my C: drive are dated 8-11-2021.
>
> I tried to do a restore from the unzipped K: drive, but the unzipped 
> files don’t show when I use the Restore icon in Legacy software.
>
> I obviously don’t understand how the files are relating to each other. 
> What should I do now?
>
> Basically I want to get the unzipped file from my K: USB flash drive 
> resident onto my C: Legacy 9 software so that I can create a
>
> Zipped backup file and be able to proceed backing up future changes. I 
> have 1057 individual names in my database. I am using
>
> Legacy 9 version 9.0.0.182 and I am running Microsoft 10 Pro 64bit 
> version 2004 (May 2020 update)
>
> custerc...@comcast.net <mailto:custerc...@comcast.net>
>
> I
>
>
>
> 
> Avast logo <https://www.avast.com/antivirus>  
>
> This email has been checked for viruses by Avast antivirus software.
> www.avast.com <https://www.avast.com/antivirus>
>
>
> <#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>
>


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Re: [LegacyUG] Problems with Backup

[Cindy Custer]

Every time I update anything, I save a file (not zipped) to a USB flash drive 
AND I also save it (not zipped) to an external 1TB Western Digital storage 
drive.

However, when I try to restore my C: drive Legacy database 
(...\Documents\Legacy Family Tree\Data\...) using either one of those it 
doesn't work because the Restore File function is apparently
only looking for zipped files.

-Original Message-
From: LegacyUserGroup  On Behalf Of 
Cathy Pinner
Sent: Tuesday, August 17, 2021 9:32 PM
To: Legacy User Group 
Subject: Re: [LegacyUG] Problems with Backup

Cindy,
Here are the Support articles on your errors.

http://support.legacyfamilytree.com/article/AA-00261/11/Error-Messages-Problems/Error-503-Backup-problem.html

http://support.legacyfamilytree.com/article/AA-00271/11/Error-Messages-Problems/Error-508-Cannot-move-temporary-file-to-target-zip-file.html

It's a bit strange to get either of these if you are backing up to your 
computer hard drive as you indicate.
The default location for backups is ...\Documents\Legacy Family Tree\Data\ 
folder but that's because it's a folder Legacy created so knows about. You 
should backup to an external drive or to a folder that syncs to the cloud - 
like a Dropbox folder or Google Drive or OneDrive.

To use the backup data zip, you don't unzip it yourself. You use File > Restore 
File in Legacy and it does the unzipping as part of the process.

Cathy



> Cindy Custer <mailto:custerc...@comcast.net> Wednesday, 18 August 2021 
> 05:08
>
> For some reason, my backups have stopped working. When I try to backup 
> I receive either a 503 or a 508 error message
>
> telling me that the system cannot Access the .zip files.  I have my 
> backup locations set as C:User\/myname/\Documents\Legacy
>
> Family Tree\Data\/database name\/8-17-2021-2021-8-17 4.51.27 PM.zip 
> AND C:User\/myname/\Documents\Legacy
>
> Family Tree\Data\/database name\/8-17-2021-2021-8-17 4.51.27 
> PM-media.zip
>
> I opened the last file that I saved to my USB flash drive (K:) to try 
> and backup on my C: drive.  The latest backup (zip) files showing
>
> In my C: drive are dated 8-11-2021.
>
> I tried to do a restore from the unzipped K: drive, but the unzipped 
> files don’t show when I use the Restore icon in Legacy software.
>
> I obviously don’t understand how the files are relating to each other. 
> What should I do now?
>
> Basically I want to get the unzipped file from my K: USB flash drive 
> resident onto my C: Legacy 9 software so that I can create a
>
> Zipped backup file and be able to proceed backing up future changes. I 
> have 1057 individual names in my database. I am using
>
> Legacy 9 version 9.0.0.182 and I am running Microsoft 10 Pro 64bit 
> version 2004 (May 2020 update)
>
> custerc...@comcast.net <mailto:custerc...@comcast.net>
>
> I
>
>
>
> 
> Avast logo <https://www.avast.com/antivirus>  
>
> This email has been checked for viruses by Avast antivirus software.
> www.avast.com <https://www.avast.com/antivirus>
>
>
> <#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>
>


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Re: [LegacyUG] Problems with Backup

[Cathy Pinner]

Cindy,
Here are the Support articles on your errors.

http://support.legacyfamilytree.com/article/AA-00261/11/Error-Messages-Problems/Error-503-Backup-problem.html

http://support.legacyfamilytree.com/article/AA-00271/11/Error-Messages-Problems/Error-508-Cannot-move-temporary-file-to-target-zip-file.html

It's a bit strange to get either of these if you are backing up to your 
computer hard drive as you indicate.
The default location for backups is ...\Documents\Legacy Family 
Tree\Data\ folder but that's because it's a folder Legacy created so 
knows about. You should backup to an external drive or to a folder that 
syncs to the cloud - like a Dropbox folder or Google Drive or OneDrive.


To use the backup data zip, you don't unzip it yourself. You use File > 
Restore File in Legacy and it does the unzipping as part of the process.


Cathy




Cindy Custer 
Wednesday, 18 August 2021 05:08

For some reason, my backups have stopped working. When I try to backup 
I receive either a 503 or a 508 error message


telling me that the system cannot Access the .zip files.  I have my 
backup locations set as C:User\/myname/\Documents\Legacy


Family Tree\Data\/database name\/8-17-2021-2021-8-17 4.51.27 PM.zip 
AND C:User\/myname/\Documents\Legacy


Family Tree\Data\/database name\/8-17-2021-2021-8-17 4.51.27 PM-media.zip

I opened the last file that I saved to my USB flash drive (K:) to try 
and backup on my C: drive.  The latest backup (zip) files showing


In my C: drive are dated 8-11-2021.

I tried to do a restore from the unzipped K: drive, but the unzipped 
files don’t show when I use the Restore icon in Legacy software.


I obviously don’t understand how the files are relating to each other. 
What should I do now?


Basically I want to get the unzipped file from my K: USB flash drive 
resident onto my C: Legacy 9 software so that I can create a


Zipped backup file and be able to proceed backing up future changes.  
I have 1057 individual names in my database. I am using


Legacy 9 version 9.0.0.182 and I am running Microsoft 10 Pro 64bit 
version 2004 (May 2020 update)


custerc...@comcast.net 

I




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This email has been checked for viruses by Avast antivirus software.
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[LegacyUG] Problems with Backup

[Cindy Custer]

For some reason, my backups have stopped working. When I try to backup I
receive either a 503 or a 508 error message

telling me that the system cannot Access the .zip files.  I have my backup
locations set as C:User\myname\Documents\Legacy

Family Tree\Data\database name\8-17-2021-2021-8-17 4.51.27 PM.zip AND
C:User\myname\Documents\Legacy

Family Tree\Data\database name\8-17-2021-2021-8-17 4.51.27 PM-media.zip

 

I opened the last file that I saved to my USB flash drive (K:) to try and
backup on my C: drive.  The latest backup (zip) files showing

In my C: drive are dated 8-11-2021.

 

I tried to do a restore from the unzipped K: drive, but the unzipped files
don't show when I use the Restore icon in Legacy software.

 

I obviously don't understand how the files are relating to each other. What
should I do now?

 

Basically I want to get the unzipped file from my K: USB flash drive
resident onto my C: Legacy 9 software so that I can create a

Zipped backup file and be able to proceed backing up future changes.  I have
1057 individual names in my database. I am using

Legacy 9 version 9.0.0.182 and I am running Microsoft 10 Pro 64bit version
2004 (May 2020 update)

 

custerc...@comcast.net  

 

 

 

I



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