Re: [QUAD-L] how to report VERY bad DME dealer/repairer
Silas wrote: Hey Brien, How do I get intouch with my states dept- of consumer affairs, will they send a complaint form? Im having a hell of a time out of Inovation, their service sucks. Silas - Original Message - From: " Cc: < Sent: Thursday, November 03, 2005 12:24 PM Subject: Re: [QUAD-L] how to report VERY bad DME dealer/repairer Folks, thanx for all the encouragement. I filed a report with my state's dept of consumer affairs, called a really nice contact at Invacare (she even remembered my parrots in the background, called the national headquarters, etc. I have always found that the best thing to do is to dl a complaint form from consumer affairs, fill it out and either take it to the problem business or fax it with a follow up phone call. I have always received a very prompt response from businesses when they see that form ready to send in to an agency that NOBODY likes to have poking around their business. All the response was REALLY nice, my best, Brien Go to your state's website and find the area for consumer affairs or the dept of health. I suggest that you try to deal directly with the dept of health. In CA I realized that consumer affairs is the wrong portal and does not handle medical issues. my best, Brien
Re: [QUAD-L] how to report VERY bad DME dealer/repairer
Hey Brien, How do I get intouch with my states dept- of consumer affairs, will they send a complaint form? Im having a hell of a time out of Inovation, their service sucks. Silas - Original Message - From: " Cc: < Sent: Thursday, November 03, 2005 12:24 PM Subject: Re: [QUAD-L] how to report VERY bad DME dealer/repairer Folks, thanx for all the encouragement. I filed a report with my state's dept of consumer affairs, called a really nice contact at Invacare (she even remembered my parrots in the background, called the national headquarters, etc. I have always found that the best thing to do is to dl a complaint form from consumer affairs, fill it out and either take it to the problem business or fax it with a follow up phone call. I have always received a very prompt response from businesses when they see that form ready to send in to an agency that NOBODY likes to have poking around their business. All the response was REALLY nice, my best, Brien
Re: [QUAD-L] how to report VERY bad DME dealer/repairer
Folks, thanx for all the encouragement. I filed a report with my state's dept of consumer affairs, called a really nice contact at Invacare (she even remembered my parrots in the background, called the national headquarters, etc. I have always found that the best thing to do is to dl a complaint form from consumer affairs, fill it out and either take it to the problem business or fax it with a follow up phone call. I have always received a very prompt response from businesses when they see that form ready to send in to an agency that NOBODY likes to have poking around their business. All the response was REALLY nice, my best, Brien
Re: [QUAD-L] how to report VERY bad DME dealer/repairer
call your consumer dept and States advocate office - Original Message - From: "Brien Stocker" <[EMAIL PROTECTED]> To: Cc: Sent: Wednesday, November 02, 2005 1:59 PM Subject: Re: [QUAD-L] how to report VERY bad DME dealer/repairer > Folks, > > In July, I initiated the repair of my chair armrests, bald tires, wrong > size chair, etc. My insurance co. called them yesterday and found out > that the parts were just ordered a few weeks ago: probably because I > faxed them to advise status. > > These losers do not get it. Any suggestions on how to drop the hammer > so that they do not continue to provide terrible service to our peers? > > Thank you, > > Brien > >
Re: [QUAD-L] how to report VERY bad DME dealer/repairer
Oh, your preaching to the choir on pre counsel. I agree. But in the referenced example its after the fact. However, if anyone has loads of money to bring a lawyer after the fact so be it. W In a message dated 11/2/05 6:08:48 PM, [EMAIL PROTECTED] writes: << I believe an ounce of prevention prevents a ton of pain. Lawyers can also review documents prior to signing as well as present you with documents for the other party involved to agree to. I've used legal "pre-counsel" many times to make certain I've done my CYA. In this case I would definitely get legal "advice". This means you simply call, explain the situation, and any decent legal firm will tell YOU what to do next to ensure you are taken care of. Typically they will say "If does _, then call me." If they don't tell you the point at which you need a lawyer involved more closely, then ask. >>
RE: [QUAD-L] how to report VERY bad DME dealer/repairer
I believe an ounce of prevention prevents a ton of pain. Lawyers can also review documents prior to signing as well as present you with documents for the other party involved to agree to. I've used legal "pre-counsel" many times to make certain I've done my CYA. In this case I would definitely get legal "advice". This means you simply call, explain the situation, and any decent legal firm will tell YOU what to do next to ensure you are taken care of. Typically they will say "If does _, then call me." If they don't tell you the point at which you need a lawyer involved more closely, then ask. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Wednesday, November 02, 2005 5:58 PM To: [EMAIL PROTECTED]; [EMAIL PROTECTED]; quad-list@eskimo.com; [EMAIL PROTECTED] Subject: Re: [QUAD-L] how to report VERY bad DME dealer/repairer Lawyers are only good when their is proven injury or loss. You'd be surprised how helpful manufacturers can be when everything is presented to them in an organized complaint and then following up. Granted, it takes time and effort, but success is so sweet when the the problem is solved... to your satisfaction. Best Wishes W In a message dated 11/2/05 2:22:35 PM, [EMAIL PROTECTED] writes: << Has anyone thought about asking a lawyer? It never hurts to ask. Mar >>
Re: [QUAD-L] how to report VERY bad DME dealer/repairer
Lawyers are only good when their is proven injury or loss. You'd be surprised how helpful manufacturers can be when everything is presented to them in an organized complaint and then following up. Granted, it takes time and effort, but success is so sweet when the the problem is solved... to your satisfaction. Best Wishes W In a message dated 11/2/05 2:22:35 PM, [EMAIL PROTECTED] writes: << Has anyone thought about asking a lawyer? It never hurts to ask. Mar >>
Re: [QUAD-L] how to report VERY bad DME dealer/repairer
Only the payer can complain, but you can begin the ball rolling by contacting the manufacturer of your chair's customer relations department, in writing. Offer your side of the story and present only the facts. Speculation is anything that can't be proven, so make sure that you have your names, faces, dates and payee correct as you begin the process. Make sure that your insurance company receives a copy of your report and make sure that you provide your telephone number and email address so that they can get back to you directly, if needed. Make sure that you are able to supply them with the serial number and damages and how this delay has affected you, your health and well being. This is how you begin the process. Best Wishes! W In a message dated 11/2/05 1:00:47 PM, [EMAIL PROTECTED] writes: << In July, I initiated the repair of my chair armrests, bald tires, wrong size chair, etc. My insurance co. called them yesterday and found out that the parts were just ordered a few weeks ago: probably because I faxed them to advise status. These losers do not get it. Any suggestions on how to drop the hammer so that they do not continue to provide terrible service to our peers? Thank you, Brien >>
Re: [QUAD-L] how to report VERY bad DME dealer/repairer
Has anyone thought about asking a lawyer? It never hurts to ask. Mark ---Original Message--- From: Silas Date: 11/02/05 17:01:49 To: Brien Stocker; quad-list@eskimo.com Cc: quad-list@eskimo.com Subject: Re: [QUAD-L] how to report VERY bad DME dealer/repairer Brien, When you find let me know, I would love to get Holland Medical by the balls. Were just at there mursey, they don't give a shit about our needs. Silas - > Sent: Wednesday, November 02, 2005 10:59 AM Subject: Re: [QUAD-L] how to report VERY bad DME dealer/repairer > Folks, > > In July, I initiated the repair of my chair armrests, bald tires, wrong > size chair, etc. My insurance co. called them yesterday and found out > that the parts were just ordered a few weeks ago: probably because I > faxed them to advise status. > > These losers do not get it. Any suggestions on how to drop the hammer > so that they do not continue to provide terrible service to our peers? > > Thank you, > > Brien > .
Re: [QUAD-L] how to report VERY bad DME dealer/repairer
Brien, When you find let me know, I would love to get Holland Medical by the balls. Were just at there mursey, they don't give a shit about our needs. Silas - > Sent: Wednesday, November 02, 2005 10:59 AM Subject: Re: [QUAD-L] how to report VERY bad DME dealer/repairer > Folks, > > In July, I initiated the repair of my chair armrests, bald tires, wrong > size chair, etc. My insurance co. called them yesterday and found out > that the parts were just ordered a few weeks ago: probably because I > faxed them to advise status. > > These losers do not get it. Any suggestions on how to drop the hammer > so that they do not continue to provide terrible service to our peers? > > Thank you, > > Brien >
Re: [QUAD-L] how to report VERY bad DME dealer/repairer
Folks, In July, I initiated the repair of my chair armrests, bald tires, wrong size chair, etc. My insurance co. called them yesterday and found out that the parts were just ordered a few weeks ago: probably because I faxed them to advise status. These losers do not get it. Any suggestions on how to drop the hammer so that they do not continue to provide terrible service to our peers? Thank you, Brien
