Re: [RBW] Re: New Blug Post with Jay Ritchey video
I like the idea if they made a video for each model. It would be cool to see the differences between the models. On Friday, January 18, 2013 12:59:12 PM UTC-5, Mike wrote: I really really liked that video. Entertaining and informative. Some folks will watch it and chuckle, thinking it's like something out of Portlandia but others will probably be drawn in by it. My favorite parts were Grant talking at the beginning and the footage of Rich bombing down O'Shaughnessy on his Xtracycle loaded with wheels. As a Riv enthusiast, I'd love to see videos for each model, like the Hunqapillar video but I doubt that will happen. I've found the how-to videos that they've posted quite helpful. --mike -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To view this discussion on the web visit https://groups.google.com/d/msg/rbw-owners-bunch/-/Pi0DDoE9tOIJ. To post to this group, send email to rbw-owners-bunch@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bunch+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en.
Re: [RBW] Re: New Blug Post with Jay Ritchey video
From the evidence that Grant provided, you can't validly make that conclusion. Allow me to make a humble retraction. I can only validly lay 100% of the fault at the feet of the rider, not one scintilla more. 200% was unfair of me. Mea culpa. On Thursday, January 17, 2013 6:25:47 PM UTC-8, Patrick Moore wrote: From the evidence that Grant provided, you can't validly make that conclusion. Me, I worked in sales, too -- insurance -- and dealt with idiot and knavish clients, so nothing would surprise me; and indeed, JRA would be very odd here. But the evidence as given does not allow of more than a suspicion, even if a good and well informed one. Logic: what *do* they teach them in these schools? On Thu, Jan 17, 2013 at 6:55 PM, William tape...@gmail.com javascript:wrote: Some aspects of retail are really horrible, and I really do not miss from my past life. That broken Hunqa, 200% the rider's fault, and Riv is eating a frameset over it, and the customer is still disappointed. That steams me more than a little. On Thursday, January 17, 2013 4:54:42 PM UTC-8, Jim M. wrote: http://rivbike.tumblr.com/ Extensive post with new video about RBW staff. Great stuff by Jay, as usual; it's nice to see his video work again. jim m wc ca -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To view this discussion on the web visit https://groups.google.com/d/msg/rbw-owners-bunch/-/-WUWaqvpMlsJ. To post to this group, send email to rbw-owne...@googlegroups.comjavascript: . To unsubscribe from this group, send email to rbw-owners-bun...@googlegroups.com javascript:. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. -- - Patrick Moore, Albuquerque, NM, USA For professional resumes, contact Patrick Moore, ACRW http://resumespecialties.com/index.html - -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To view this discussion on the web visit https://groups.google.com/d/msg/rbw-owners-bunch/-/5IFiXunaC9sJ. To post to this group, send email to rbw-owners-bunch@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bunch+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en.
Re: [RBW] Re: New Blug Post with Jay Ritchey video
I really really liked that video. Entertaining and informative. Some folks will watch it and chuckle, thinking it's like something out of Portlandia but others will probably be drawn in by it. My favorite parts were Grant talking at the beginning and the footage of Rich bombing down O'Shaughnessy on his Xtracycle loaded with wheels. As a Riv enthusiast, I'd love to see videos for each model, like the Hunqapillar video but I doubt that will happen. I've found the how-to videos that they've posted quite helpful. --mike -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To view this discussion on the web visit https://groups.google.com/d/msg/rbw-owners-bunch/-/uVlSkIoE2T8J. To post to this group, send email to rbw-owners-bunch@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bunch+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en.
Re: [RBW] Re: New Blug Post with Jay Ritchey video
Not on the basis of the evidence, you can't. On Fri, Jan 18, 2013 at 10:52 AM, William tapebu...@gmail.com wrote: Allow me to make a humble retraction. I can only validly lay 100% of the fault at the feet of the rider, not one scintilla more. 200% was unfair of me. Mea culpa. -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To post to this group, send email to rbw-owners-bunch@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bunch+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en.
Re: [RBW] Re: New Blug Post with Jay Ritchey video
Oh, I thought you were joking around since I said 200%. Care to share your theory? I'm apparently not smart enough to conceive a way that this could possibly be a defective frame. On Friday, January 18, 2013 12:08:21 PM UTC-8, Patrick Moore wrote: Not on the basis of the evidence, you can't. On Fri, Jan 18, 2013 at 10:52 AM, William tape...@gmail.com javascript: wrote: Allow me to make a humble retraction. I can only validly lay 100% of the fault at the feet of the rider, not one scintilla more. 200% was unfair of me. Mea culpa. -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To view this discussion on the web visit https://groups.google.com/d/msg/rbw-owners-bunch/-/EFPeycGuq_YJ. To post to this group, send email to rbw-owners-bunch@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bunch+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en.
Re: [RBW] Re: New Blug Post with Jay Ritchey video
On Fri, Jan 18, 2013 at 12:17 PM, William tapebu...@gmail.com wrote: Oh, I thought you were joking around since I said 200%. Care to share your theory? I'm apparently not smart enough to conceive a way that this could possibly be a defective frame. It *could* be defectively brittle metal, such that it snapped under a teeny tiny insult that you'd barely notice. I'd say that was vanishingly unlikely, but I can conceive it. -- -- Anne Paulson My hovercraft is full of eels -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To post to this group, send email to rbw-owners-bunch@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bunch+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en.
Re: [RBW] Re: New Blug Post with Jay Ritchey video
Dropouts are generally cast parts, so it is possible it was defective. But, it's also clear that we have no real business deciding anything about the person who sent it in, and whether it's a valid claim. It's a Rivendell decision and they chose to act in an amazingly upright manner. Having worked in the trenches of retail for a good chunk of my life, I will say that people can come up with an amazing set of rationalizations and requests. It's part of running your own business to determine how you handle each request. - Jim / cyclofiend.com -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To view this discussion on the web visit https://groups.google.com/d/msg/rbw-owners-bunch/-/alFyUiau6agJ. To post to this group, send email to rbw-owners-bunch@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bunch+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en.
Re: [RBW] Re: New Blug Post with Jay Ritchey video
I'll drop it. It's probably my ex-retail guilt complex wanting to give Rivendell the benefit of the doubt. If Rivendell wants to give the rider the benefit of the doubt, I've got no reason to be upset about it. They've been kind to me before, too. I shouldn't be bummed at them being kind to someone else. On Friday, January 18, 2013 12:50:16 PM UTC-8, Anne Paulson wrote: On Fri, Jan 18, 2013 at 12:17 PM, William tape...@gmail.com javascript: wrote: Oh, I thought you were joking around since I said 200%. Care to share your theory? I'm apparently not smart enough to conceive a way that this could possibly be a defective frame. It *could* be defectively brittle metal, such that it snapped under a teeny tiny insult that you'd barely notice. I'd say that was vanishingly unlikely, but I can conceive it. -- -- Anne Paulson My hovercraft is full of eels -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To view this discussion on the web visit https://groups.google.com/d/msg/rbw-owners-bunch/-/6UdqUb1lakAJ. To post to this group, send email to rbw-owners-bunch@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bunch+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en.
Re: [RBW] Re: New Blug Post with Jay Ritchey video
You know, after looking more closely at what Grant said, and at the photos, I have to agree that the evidence points to more than a brittle or defective dropout. I neglected to consider the damage to the wheel, which points to a stick. So I withdraw my earlier comment. What drew my fire was what I perceived as excessive defensiveness on behalf of Riv and against the customer. I still think we ought to withhold judgment about hiserher motives, but for the record it looks very much like something that ordinarily would not merit a free frame replacement. On Fri, Jan 18, 2013 at 1:52 PM, tapebubba tapebu...@gmail.com wrote: Patrick I didn't take it as aggressive. Like I said, I thought you were joking around about 200%. Then, I thought maybe you were still joking around about my use of the word fault. Like if a stick got into his rear wheel, that wasn't the rider's fault; it was the stick's fault. My next post was going to see if just assigning 100% of the responsibility to the rider instead of 100% of the fault was what you were after. I simply consider the absence of a plausible theory as sufficient. If there is a plausible theory on how it was a defective frame I was interested in hearing it, that's all. I'm not claiming there is no such thing as a Rivendell defect. What I am saying is I can come up with a dozen plausible scenarios that it is the rider's responsibility and I can't think of any plausible scenarios for that particular incident being caused by a Rivendell. Bill On 1/18/2013 12:25 PM, PATRICK MOORE wrote: Bill -- taking this off list: I've learned the hard way to never assume anything. The judicial maxim is audiatur et altera pars -- Hear the other side also. I think one could safely say, I can validly lay 75% of the fault etc, meaning I am 75% sure it was rider caused, but none of us (perhaps even Grant) knows that the dropout wasn't defective. My second custom Riv came with a defective fork -- the brake hole was drilled too high for the normal reach brake specified. So errors do happen even at the top end of things. Anyway, I don't mean to be agressive; sorry if I was. But I do think that barring more evidence, the question to some degree still remains moot. On Fri, Jan 18, 2013 at 1:17 PM, William tapebu...@gmail.com wrote: Oh, I thought you were joking around since I said 200%. Care to share your theory? I'm apparently not smart enough to conceive a way that this could possibly be a defective frame. On Friday, January 18, 2013 12:08:21 PM UTC-8, Patrick Moore wrote: Not on the basis of the evidence, you can't. On Fri, Jan 18, 2013 at 10:52 AM, William tape...@gmail.com wrote: Allow me to make a humble retraction. I can only validly lay 100% of the fault at the feet of the rider, not one scintilla more. 200% was unfair of me. Mea culpa. -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To view this discussion on the web visit https://groups.google.com/d/msg/rbw-owners-bunch/-/EFPeycGuq_YJ. To post to this group, send email to rbw-owners-bunch@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bunch+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. -- - Patrick Moore, Albuquerque, NM, USA For professional resumes, contact Patrick Moore, ACRW http://resumespecialties.com/index.html - -- - Patrick Moore, Albuquerque, NM, USA For professional resumes, contact Patrick Moore, ACRW http://resumespecialties.com/index.html - -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To post to this group, send email to rbw-owners-bunch@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bunch+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en.
Re: [RBW] Re: New Blug Post with Jay Ritchey video
[Now that we've taken care of *that*, let's talk about Lance as talked about by Grant.] On Fri, Jan 18, 2013 at 5:08 PM, PATRICK MOORE bertin...@gmail.com wrote: You know, after looking more closely at what Grant said, and at the photos, I have to agree that the evidence points to more than a brittle or defective dropout. I neglected to consider the damage to the wheel, which points to a stick. So I withdraw my earlier comment. What drew my fire was what I perceived as excessive defensiveness on behalf of Riv and against the customer. I still think we ought to withhold judgment about hiserher motives, but for the record it looks very much like something that ordinarily would not merit a free frame replacement. On Fri, Jan 18, 2013 at 1:52 PM, tapebubba tapebu...@gmail.com wrote: Patrick I didn't take it as aggressive. Like I said, I thought you were joking around about 200%. Then, I thought maybe you were still joking around about my use of the word fault. Like if a stick got into his rear wheel, that wasn't the rider's fault; it was the stick's fault. My next post was going to see if just assigning 100% of the responsibility to the rider instead of 100% of the fault was what you were after. I simply consider the absence of a plausible theory as sufficient. If there is a plausible theory on how it was a defective frame I was interested in hearing it, that's all. I'm not claiming there is no such thing as a Rivendell defect. What I am saying is I can come up with a dozen plausible scenarios that it is the rider's responsibility and I can't think of any plausible scenarios for that particular incident being caused by a Rivendell. Bill On 1/18/2013 12:25 PM, PATRICK MOORE wrote: Bill -- taking this off list: I've learned the hard way to never assume anything. The judicial maxim is audiatur et altera pars -- Hear the other side also. I think one could safely say, I can validly lay 75% of the fault etc, meaning I am 75% sure it was rider caused, but none of us (perhaps even Grant) knows that the dropout wasn't defective. My second custom Riv came with a defective fork -- the brake hole was drilled too high for the normal reach brake specified. So errors do happen even at the top end of things. Anyway, I don't mean to be agressive; sorry if I was. But I do think that barring more evidence, the question to some degree still remains moot. On Fri, Jan 18, 2013 at 1:17 PM, William tapebu...@gmail.com wrote: Oh, I thought you were joking around since I said 200%. Care to share your theory? I'm apparently not smart enough to conceive a way that this could possibly be a defective frame. On Friday, January 18, 2013 12:08:21 PM UTC-8, Patrick Moore wrote: Not on the basis of the evidence, you can't. On Fri, Jan 18, 2013 at 10:52 AM, William tape...@gmail.com wrote: Allow me to make a humble retraction. I can only validly lay 100% of the fault at the feet of the rider, not one scintilla more. 200% was unfair of me. Mea culpa. -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To view this discussion on the web visit https://groups.google.com/d/msg/rbw-owners-bunch/-/EFPeycGuq_YJ. To post to this group, send email to rbw-owners-bunch@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bunch+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. -- - Patrick Moore, Albuquerque, NM, USA For professional resumes, contact Patrick Moore, ACRW http://resumespecialties.com/index.html - -- - Patrick Moore, Albuquerque, NM, USA For professional resumes, contact Patrick Moore, ACRW http://resumespecialties.com/index.html - -- - Patrick Moore, Albuquerque, NM, USA For professional resumes, contact Patrick Moore, ACRW http://resumespecialties.com/index.html - -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To post to this group, send email to rbw-owners-bunch@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bunch+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en.
Re: [RBW] Re: New Blug Post with Jay Ritchey video
From the evidence that Grant provided, you can't validly make that conclusion. Me, I worked in sales, too -- insurance -- and dealt with idiot and knavish clients, so nothing would surprise me; and indeed, JRA would be very odd here. But the evidence as given does not allow of more than a suspicion, even if a good and well informed one. Logic: what *do* they teach them in these schools? On Thu, Jan 17, 2013 at 6:55 PM, William tapebu...@gmail.com wrote: Some aspects of retail are really horrible, and I really do not miss from my past life. That broken Hunqa, 200% the rider's fault, and Riv is eating a frameset over it, and the customer is still disappointed. That steams me more than a little. On Thursday, January 17, 2013 4:54:42 PM UTC-8, Jim M. wrote: http://rivbike.tumblr.com/ Extensive post with new video about RBW staff. Great stuff by Jay, as usual; it's nice to see his video work again. jim m wc ca -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To view this discussion on the web visit https://groups.google.com/d/msg/rbw-owners-bunch/-/-WUWaqvpMlsJ. To post to this group, send email to rbw-owners-bunch@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bunch+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. -- - Patrick Moore, Albuquerque, NM, USA For professional resumes, contact Patrick Moore, ACRW http://resumespecialties.com/index.html - -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To post to this group, send email to rbw-owners-bunch@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bunch+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en.
Re: [RBW] Re: New Blug Post with Jay Ritchey video
Grant is just too nice of a guy to point out that some user error results in failure. Any product has that possibility. A Ferrari is a nice car, top of the line, but if you mash the clutch and grind through all the gears for the better part of an afternoon you are gonna need a new gearbox, not the fault of the millions in RD and hard work that went into said gearbox. On Thu, Jan 17, 2013 at 9:25 PM, PATRICK MOORE bertin...@gmail.com wrote: From the evidence that Grant provided, you can't validly make that conclusion. Me, I worked in sales, too -- insurance -- and dealt with idiot and knavish clients, so nothing would surprise me; and indeed, JRA would be very odd here. But the evidence as given does not allow of more than a suspicion, even if a good and well informed one. Logic: what *do* they teach them in these schools? On Thu, Jan 17, 2013 at 6:55 PM, William tapebu...@gmail.com wrote: Some aspects of retail are really horrible, and I really do not miss from my past life. That broken Hunqa, 200% the rider's fault, and Riv is eating a frameset over it, and the customer is still disappointed. That steams me more than a little. On Thursday, January 17, 2013 4:54:42 PM UTC-8, Jim M. wrote: http://rivbike.tumblr.com/ Extensive post with new video about RBW staff. Great stuff by Jay, as usual; it's nice to see his video work again. jim m wc ca -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To view this discussion on the web visit https://groups.google.com/d/msg/rbw-owners-bunch/-/-WUWaqvpMlsJ. To post to this group, send email to rbw-owners-bunch@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bunch+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. -- - Patrick Moore, Albuquerque, NM, USA For professional resumes, contact Patrick Moore, ACRW http://resumespecialties.com/index.html - -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To post to this group, send email to rbw-owners-bunch@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bunch+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To post to this group, send email to rbw-owners-bunch@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bunch+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en.
Re: [RBW] Re: New Blug Post with Jay Ritchey video
Good grief! I didn't think it possible to like RBW more than I already did. Great video of great people, and a great business. -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To view this discussion on the web visit https://groups.google.com/d/msg/rbw-owners-bunch/-/XwRZRx_Oub0J. To post to this group, send email to rbw-owners-bunch@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bunch+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en.
Re: [RBW] Re: New Blug Post with Jay Ritchey video
I'm reading a random library book called United Breaks Guitars, which is about customer service, which always makes me think of Rivendell. I'd never seen or heard of the viral video it's about (the author is the songwriter), which is ironic, since it has 13,000,000 views on YouTube. Recommended, charming, humble book. Philip www.biketinker.com -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To view this discussion on the web visit https://groups.google.com/d/msg/rbw-owners-bunch/-/AuevQpyLIGkJ. To post to this group, send email to rbw-owners-bunch@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bunch+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en.
