Re: Error 5 and other confusing stuff
Hi Rick, These problems may stem from troubles identifying unique volumes on the client. On the first NT client, ensure that all volumes have unique volume labels. If so it's possible that duplicate serial numbers are preventing Retrospect from seeing the volumes correctly. There's a third party utility called VolumeId that you can use to change your volume IDs. Our website has a link that you may follow to download the free utility: http://www.dantz.com/index.php3?SCREEN=3rdparty This utility will also address the problems you are seeing on the other client. Because of the duplicate serial numbers, Retrospect is seeing duplicate volumes on the client. If you have any other questions, or if you find that there are other problems with your client volumes please give us a call and we can look into it a bit more. Regards, Irena Solomon Dantz Technical Support 925.253.3050 Try our new Searchable Knowledgebase at: http://partners.dantz.com:591/faq/ I recently inherited a Windows NT network running Retrospect Server v 5.0. This is my first experience with Retrospect, so I was hoping to get someone to point me in the right direction with 2 problems I'm having. One Windows NT client gives me an error when I try to access it from the server. When I hit the "refresh" button, I get an error that say's "Client speed test failed, error 5 (unknown)". When I hit the "volumes" button, I get an error that say's "Can't track volumes (error 5)". I looked at all the documentation that I could find, and there doesn't appear to be an "error 5", so I guess it's truly unknown. ;-) I found error codes that start with a 5 (i.e. 527, 525). I have uninstalled, and then reinstalled the client software. Told the server to forget the client and then re added it. I'm kind of at a loss. Everything else on the machine seems to work fine. Another Windows NT client, which is a new machine that I recently set up on the network and installed Retrospect on, is also giving me fits. When I go to the volumes on the server, it tells me the "User Rosado has two disks named drive C that are indistinguishable from each other. One of these disks should be renamed so that this program (and people) are not confused." Obviously I don't have two disks named drive C, I see no mention of this or anything like it in the documentation. Where does Retrospect get this info from? Would any of you kind folks care to give me a nudge in the right direction, or point me to some more detailed documentation. The doc's I'm finding don't really seem to cover much. Thanks. Rick Collins -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: G4s and error 519
We are having problems backing up G4s over the network. Basically, they get part way through the backup and then Retrospect looses the connection. The problem seems to be at the G4 end as once this has happened they have lost network connectivity until the next restart (sleep and waking seems to restore it as well). This seems to be the problem that was addressed by the "Ethernet Update 1.0" and our network does seem to come close to the type of network described in the Apple TIL on the subject. HOWEVER, installing the Ethernet Update doesn't fix the problem, although it may have made it a little better (the backup SEEMS to get a bit further). Disable the OT AutoPush extension and try again - worked for us! Have you got TCP/IP set as active and "Load only when needed" unchecked - I thought so.. Unfortunately, we don't have the OT AutoPush extension to disable. And yes, TCP/IP is active and "Load only when needed" is unchecked... Adrian -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Retro. Express 4.3 Update
I'm running Retro. Express 4.1with Mac OS 8.6 and I'm happy with it. What new features and advantages would V4.3 give me? ThanksArnie -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: ASIP 6.2 and Retrospect 4.2A Client
Irena Solomon at [EMAIL PROTECTED] said this: You should also make sure that you have the AppleShare Memory Manager extension if it is required for your configuration. From the Retrospect 4.3 Readme: I'm going to try this out, however it's odd that I moved our (new) hard drive and it's SCSI LVD Card and cable to a different machine and the backup went fine. This seems to point to the built in Ethernet or motherboard of the problem machine, however I'm not sure how I could troubleshoot that further other than adding a third party NIC. Has anyone on this list resolved this type of problem by replacing a motherboard or using a PCI NIC instead of the built in Ethernet port? AppleShare IP 5.0 or later may freeze or crash when Retrospect is open, though Retrospect is not the cause. Apple Computer has provided a fix for this problem with AppleShare IP, an extension known as the AppleShare Memory Manager, which you should obtain and use. You can learn more about and download the extension from Apple: http://asu.info.apple.com/swupdates.nsf/artnum/n10129 Here is an updated version, which makes no mention of OS's later than 8.1. This worries me as our problem machine runs 8.6 http://til.info.apple.com/techinfo.nsf/artnum/n24526 Matt, you need to make sure you put a filter in there to not backup the mail database. Otherwise it will lock up every time. This isn't it as we don't back up the "AppleShare IP Data" file, only a folder that is located at root level. -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: G4s and error 519
Adrian We are having problems backing up G4s over the network. Basically, they ... Disable the OT AutoPush extension and try again - worked for us! Have you got TCP/IP set as active and "Load only when needed" unchecked - I thought so.. Unfortunately, we don't have the OT AutoPush extension to disable. And yes, TCP/IP is active and "Load only when needed" is unchecked... Mmmm. OK, check the connection speed and duplex setting to the hub/switch in Apple System Profiler. If it's 100Base-T try setting it down to 10Base-T for the backup and see what happens then. There's an unsupported tool to do this - check the Apple site. How much data are you backing up? Is the problem intermittent? Does it happen on any other machines? As a percentage, what proportion of the backups (of the G4s) fail? In a client's setup we found the problem (error 519) to be apparently unrelated to anything. It would occur on almost every machine at some point, after a few Mb had been copied or after copying 5 Gb out of 5.2 Gb, independent of machine OS, independent of date or time, and all the backups were being done overnight when there was no other network traffic. The only thing I concluded was common to the each failure was the backup server Mac and the network. I disabled OT Autopush one one machine - the worst affected - and the occurrence of 519s dropped to be average. The client has so much data to backup that an ovenight backup won't get all the data on the network, so I rationalised that one error 519 per night was acceptable. Backup Server would then prioritise that machine the next night - and we haven't seen any cases of the same machine erroring out on successive nights. Not exactly problem solved, but problem minimised. Regards -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: G4s and error 519
Mmmm. OK, check the connection speed and duplex setting to the hub/switch in Apple System Profiler. Hmm, You know, this one got me. I was not aware of any program that would get speed and duplex on a Mac. I just checked Apple System Profiler (version 2.4.4) and it don't show me. Maybe this works only on Apple cards? I have an Asante 10/100 NIC. Thanks, Matt -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: G4s and error 519
Mmmm. OK, check the connection speed and duplex setting to the hub/switch in Apple System Profiler. Hmm, You know, this one got me. I was not aware of any program that would get speed and duplex on a Mac. I just checked Apple System Profiler (version 2.4.4) and it don't show me. Maybe this works only on Apple cards? I have an Asante 10/100 NIC. ASP only works on Apple Cards. It's under System Profile:Network Overview Try switching to the Apple NIC - why would you want to use an Asante one? The built-in NIC is 10/100.. See if the Apple NIC reduces 519s. Regards -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: G4s and error 519
I'm a different person than who brought up the initial issue. I was asking this for my information. Thanks! The Macs I have are older and they do not have the 10/100 built in. Beige G3/300 and a 9600/G4-450. Mmmm. OK, check the connection speed and duplex setting to the hub/switch in Apple System Profiler. Hmm, You know, this one got me. I was not aware of any program that would get speed and duplex on a Mac. I just checked Apple System Profiler (version 2.4.4) and it don't show me. Maybe this works only on Apple cards? I have an Asante 10/100 NIC. ASP only works on Apple Cards. It's under System Profile:Network Overview Try switching to the Apple NIC - why would you want to use an Asante one? The built-in NIC is 10/100.. See if the Apple NIC reduces 519s. Regards -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050. -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: G4s and error 519
matt barkdull wrote: Mmmm. OK, check the connection speed and duplex setting to the hub/switch in Apple System Profiler. Hmm, You know, this one got me. I was not aware of any program that would get speed and duplex on a Mac. I just checked Apple System Profiler (version 2.4.4) and it don't show me. Maybe this works only on Apple cards? I have an Asante 10/100 NIC. The Asante software has that capability. -- Best Regards, Chuck Hornish, KF6YBC Narnia Information Systems, Inc. Fountain Valley, California 92708 USA Voice: 714-963-7742 FAX: 714-593-5808 mailto:[EMAIL PROTECTED] Delivering precisely defined database solutions since 1992. -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
