[rt-users] I need to know all the names of the CustomFields from a specific Queue
Hi I search around but hadn't find any hint. My problem is: before creating a ticket (using perl) in a queue i need to know all names of the customfields for this queue. How can i do this? thanks in advance. ciao norbert ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] Rights question
Hello, I have the odd situation in that I have a group (Group A) of privileged users who I need to give full read only access to, apart from the ability to reply to cases in which they are the requestor. I need all unprivileged users to be able to reply to cases in which they are requestors. I have a group of normal privileged users who have full write access to RT, these are in a separate group, Group B. Is there a way of specifying that the unprivileged users and Group A can only reply to cases in which they are the requestor? Thanks in advance, Stewart Stewart Tranter Computing Services Loughborough University E: [EMAIL PROTECTED] W: http://www.lboro.ac.uk/computing/ T: +44 (0) 1509 223719 F: +44 (0) 1509 223989 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] how to send templates with custom scrip
Hi, If I have a template assigned to a scrip, how can I send it to a certain address? I want to send a special e-mail if a certain custom field changes to a person depending on this custom fields' value. So the recipient of the mail has to be calculated in the scrip's action. I had a look at the wiki, and also looked at the perldoc for templates, but I did not manage to find anything useful. Does anybody have some sample code or instructions on how to do this? Thanks for your help, Stefan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Unmerge tickets
Sorry to raise this again..but just in case some missed it first time around and have the answer .. I am sure an unmerged function will be useful to all ... my only problem is identifying the watchers of the original tickets.. Thanks; Roy Roy El-Hames wrote: Hi ; Have anyone tried an unmerge function for tickets that have been merged ..I am sure my users are not the only one that merge tickets they should n't have then call me to unmerge them .. I 've started on the function but I am stuck with differentiating the requestors and AdminCC for each ticket that should be unmerged .. any pointers will be greatly appreciated. the system is rt-3.6 on apache2 and mysql 5 Roy ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Custom Fields / Transaction Custom Fields inScrips [FIX!]
Jesse, Thanks for the reply and that makes complete sense to this old C++/Java/Object Pascal (yeah I'm dating myself) programmer. I've started to look through the code for RT but haven't gotten through it enough to wrap myself around the object hierarchy and philosophies behind its design. I'll keep on digging and maybe I can come up with a patch that can make it into the core. Thanks, -- Mike Coakley Managed Business http://www.managedbusiness.com http://my.managedbusiness.com Voice - 973-252-0770 x2100 Fax - 973-252-1797 From: jesse vincent [EMAIL PROTECTED] Date: Wed, 19 Jul 2006 16:24:48 -0700 To: [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Custom Fields / Transaction Custom Fields inScrips [FIX!] Unfortunately, the patch violates abstraction barriers all over the place. Io never found a way to do it cleanly --- Original message --- From: Mike Coakley [EMAIL PROTECTED] Sent: 19.7.'06, 16:33 For anyone following this thread (doubtful as it is old) I've got everything working. After looking through the code I noticed that the patch that Jesse had released for 3.4 that I had tried to apply did not apply fro some reason although I didn't remember getting any errors. So I re-applied the patch to my 3.6 and everything is working as I expected it in the past. So, I concur with Jesse... His patch does fix the issue :-D Now my only question would be why isn't this patch in the core yet as of 3.6? Thanks, -- Mike Coakley Managed Business http://www.managedbusiness.com http://my.managedbusiness.com Voice - 973-252-0770 x2100 Fax - 973-252-1797 From: Mike Coakley [EMAIL PROTECTED] Date: Fri, 07 Jul 2006 15:30:03 -0400 To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Conversation: [rt-users] Custom Fields / Transaction Custom Fields in Scrips Subject: Re: [rt-users] Custom Fields / Transaction Custom Fields in Scrips Hello all... In further attempts to get this working I've done the following: 1. I upgraded to RT 3.6.0. Upgrade went smooth but this still does not work. 2. In further research I found an article in the archives that stated that this was a known issue back in the 3.4 timeframe basically stating the the Transaction Custom Fields don't get populated until after the scrips are run. There was a patch file available through the archives but this patch file also did not fix my issue. So, I'm wondering if anyone has any further help or places I can look. Thanks, -- Mike Coakley Managed Business http://www.managedbusiness.com http://my.managedbusiness.com Voice - 973-252-0770 x2100 Fax - 973-252-1797 From: Mike Coakley [EMAIL PROTECTED] Date: Wed, 05 Jul 2006 16:02:42 -0400 To: rt-users@lists.bestpractical.com Conversation: Custom Fields / Transaction Custom Fields in Scrips Subject: [rt-users] Custom Fields / Transaction Custom Fields in Scrips I'm trying to write a custom condition that will trigger every time a transaction custom field is updated that will update other custom fields. The idea is to keep track of time in a better way. So I have 2 custom fields: Billable Time and Non-Billable Time. These are attached to a ticket. I can easily manually update these fields. I also have two Transaction based custom fields: TRANS Billable Time and TRANS Non-Billable Time. I want to have a condition that fires when the TRANS* fields get updated. Then when the condition is fired the action will be to update the Billable Time and Non-Billable Time field appropriately. I've been doing some debugging within the Scrip condition and it appears the condition gets tested twice during a comment (haven't worked on reply yet). BUT I don't see the transaction custom field values so my condition fails. So I'm either not retrieving the transaction custom field values improperly (I get no value) or I'm not seeing the right condition. Anyone have any ideas? Thanks, -- Mike Coakley Managed Business http://www.managedbusiness.com http://my.managedbusiness.com Voice - 973-252-0770 x2100 Fax - 973-252-1797 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical:
RE: [rt-users] LDAP working, now the next step
Jay, Please update the Wiki with the Windows 2003 AD information if you haven't already done so. I'm curious how your mapping differs from that on http://wiki.bestpractical.com/index.cgi?LdapSiteConfigSettings. Drew -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jay Vlavianos Sent: Wednesday, July 19, 2006 8:53 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] LDAP working, now the next step Hurrah! I got LDAP working with Active Directory using the Mosemann implementation found on the wiki. It took some tweaking and some trial and error, but I finally got it working with a Windows 2003 AD server (which is different than 2000). If anyone is having problems getting that far, I think I can be a resource for you. NOW I have a problem. I want people to be able to create tickets without having an account, but then be able to log into the system and have those tickets associated with their account (by email). I am currently using the Auto Create on email, then set password via Auto Respond method, which I will need to turn off. Ideally I can have a replacement for that process that uses LDAP. Does anyone have any ideas about how I might accomplish the above? Thanks! -Jay ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] Predefined search My Requests not found
Hi, We just upgraded from 3.4.4 to 3.6.0 and the start screen now shows Predefined search My Requests not found Any ideas? Kind regards, JP ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
RE: [rt-users] Predefined search My Requests not found
On Thursday, July 20, 2006 4:15 PM Koopmann, Jan-Peter wrote: We just upgraded from 3.4.4 to 3.6.0 and the start screen now shows Forget it. There was a changed index.html in local. Silly me. smime.p7s Description: S/MIME cryptographic signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] how to send templates with custom scrip
On Thursday 20 July 2006 06:11, Stefan Franck wrote: If I have a template assigned to a scrip, how can I send it to a certain address? Select Notify Other Recipients in Scrips Fields. Emit a To: header in the template (as the first line and then a blank line after all headers). I want to send a special e-mail if a certain custom field changes to a person depending on this custom fields' value. So the recipient of the mail has to be calculated in the scrip's action. Hmmm. I guess, if it cannot be calculated in the template, I don't know how to communicate it to the template from the custom action. -- Garry T. Williams --- 678-656-4579 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] [rt-3.6.0] how to customize logout.html to force apache reauthentication ?
Hi folks, I've set up RT to use web external authentication via Apache, however I could't find a way to force reauthentication after logging out so a different user can log in. It seems like the previous authenticated session is saved and that causes my browser (firefox 1.5) not to ask for authentication anymore. My guess is that Logout.html should be customized to do so, but not sure about it. Any guess ? Here is my apache conf: Location /rt Options None SetHandler perl-script PerlHandler RT::Mason ... AuthPAM_Enabled on AuthName Request Tracker AuthType Basic require valid-user /Location LocationMatch /rt/NoAuth Satisfy Any Allow from all /LocationMatch Location /rt/NoAuth/images SetHandler default-handler /Location Here is my RT_SiteConfig.pm Set($WebExternalAuth , true); Set($WebFallbackToInternalAuth , true); Set($WebExternalGecos , undef); Set($WebExternalAuto ,true); FYI I used PAM SMB to authenticate against Active Directory and that piece is working fine. Any help will be very appreciated ! Thanks, Dário ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] Remove disclaimer text from incoming e-mail requests
Each e-mail request received from our users by RT has a disclaimer in the
body which I'd really like to remove. I've scoured the wiki archive, and
see other references to this type of request, but I can't find any direction
on how to resolve. Does this need to happen outside of RT before passing to
rt-mailgate? Maybe it could be handled by a simple custom scrip which would
ignore the last {n} lines of the e-mail body?
Any direction would be appreciated!
Thanks,
Dan
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[rt-users] Question about LdapOverlay and Windows Active Directory
Hi there, Has anyone gotten the LdapOverlay working with Windows Active Directory ? Basically I would like to authenticate user against Windows AD without doing it thru Apache. I followed the steps in the section LDAP at RT Wiki, but couldn't get it working yet. Any tips, suggestions or working samples will be appreciated. Thanks, Dário ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Rights question
Stewart, Instead of using Privileged or Unprivileged at the system or Queue level for those rights, use the Requestor Role. Of course, you will have to decide where to give them all the ability to CreateTicket, but that can be done at the Global System Group or Queue System Group level. Kenn LBNL Stewart Tranter wrote: Hello, I have the odd situation in that I have a group (Group A) of privileged users who I need to give full read only access to, apart from the ability to reply to cases in which they are the requestor. I need all unprivileged users to be able to reply to cases in which they are requestors. I have a group of normal privileged users who have full write access to RT, these are in a separate group, Group B. Is there a way of specifying that the unprivileged users and Group A can only reply to cases in which they are the requestor? Thanks in advance, Stewart Stewart Tranter Computing Services Loughborough University E: [EMAIL PROTECTED] W: http://www.lboro.ac.uk/computing/ T: +44 (0) 1509 223719 F: +44 (0) 1509 223989 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] LDAP working, now the next step
Drew: I tested against 2000 and 2003 with ldapsearch before posting those settings to http://wiki.bestpractical.com/index.cgi?LdapAttrMap. The mapping is the same for both. -- Eric N. Valor Information Technology Manager DaimlerChrysler Research Technology North America, Inc. [EMAIL PROTECTED] 1510 Page Mill Road, Palo Alto, CA 94304 CIMS 931-00-00 650-845-2536 : This Space Intentionally Left Blank : Jay, Please update the Wiki with the Windows 2003 AD information if you haven't already done so. I'm curious how your mapping differs from that on http://wiki.bestpractical.com/index.cgi?LdapSiteConfigSettings. Drew ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Question about LdapOverlay and Windows Active Directory
Hi Helmuth, That's the one I looked at, but even though I could not get it working. Whenever I try to login, I got the following error: RT::User::IsLDAPPassword search for ((sAMAccountName=oliveros)(objectclass=posixAccount)) failed: LDAP_REFERRAL 10 (/l/disk0/tools/rt/local/lib/RT/User_Local.pm:177 I am not sure whether it's just a configuration problem or not. Do you happen to know what this error means ? FYI the only step I did not follow in the New Installs section of http://wiki.bestpractical.com/?LDAP was #4, which is optional. Thanks, Dário Helmuth Ramirez wrote: There were two ways of doing it in the Wiki...one I failed miserably with, the one that worked for me was this one: http://wiki.bestpractical.com/?LDAP -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dario Luis Coneglian Oliveros Sent: Thursday, July 20, 2006 1:41 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Question about LdapOverlay and Windows Active Directory Hi there, Has anyone gotten the LdapOverlay working with Windows Active Directory ? Basically I would like to authenticate user against Windows AD without doing it thru Apache. I followed the steps in the section LDAP at RT Wiki, but couldn't get it working yet. Any tips, suggestions or working samples will be appreciated. Thanks, Dário ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
RE: [rt-users] Question about LdapOverlay and Windows Active Directory
One thing that got me (due to my COMPLETE LAMP newness) was installing the Net::LDAP module. The other thing I did differently was my objectclass=user not PosixAccount -Original Message- From: Dario Luis Coneglian Oliveros [mailto:[EMAIL PROTECTED] Sent: Thursday, July 20, 2006 2:13 PM To: Helmuth Ramirez Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Question about LdapOverlay and Windows Active Directory Hi Helmuth, That's the one I looked at, but even though I could not get it working. Whenever I try to login, I got the following error: RT::User::IsLDAPPassword search for ((sAMAccountName=oliveros)(objectclass=posixAccount)) failed: LDAP_REFERRAL 10 (/l/disk0/tools/rt/local/lib/RT/User_Local.pm:177 I am not sure whether it's just a configuration problem or not. Do you happen to know what this error means ? FYI the only step I did not follow in the New Installs section of http://wiki.bestpractical.com/?LDAP was #4, which is optional. Thanks, Dário Helmuth Ramirez wrote: There were two ways of doing it in the Wiki...one I failed miserably with, the one that worked for me was this one: http://wiki.bestpractical.com/?LDAP -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dario Luis Coneglian Oliveros Sent: Thursday, July 20, 2006 1:41 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Question about LdapOverlay and Windows Active Directory Hi there, Has anyone gotten the LdapOverlay working with Windows Active Directory ? Basically I would like to authenticate user against Windows AD without doing it thru Apache. I followed the steps in the section LDAP at RT Wiki, but couldn't get it working yet. Any tips, suggestions or working samples will be appreciated. Thanks, Dário ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
RE: [rt-users] Question about LdapOverlay and Windows Active Directory
I used the Mosemann overlay listed on the : http://wiki.bestpractical.com/index.cgi?LdapSummary Page. It also comes with a perl script that will search your existing userbase and attempt to convert them to AD type accounts. Integration was easy, but configuration got me for a bit until I realized: -- Windows 2003 Active Directory has no anonymous ldap queries, thus ldapsearch Net::LDAP wont bind properly. I had to create a separate account that had read permission on the directory before I could get it to work. Once I got binding working, the RT config didn't work properly, that is when I realized that I had to configure LdapUser with the proper distinguished name instead of just a username. So: Set($LdapUser, 'cn=ADbindUser,cn=Users,dc=corp,dc=domainname,dc=com'); Set($LdapPass, 'ADbindUserPassword'); Once I fixed those, I was up and authenticating. I also tried the LDAP at /index.cgi?LDAP, and couldn't get it to work at all. Hope that helps, -Jay -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Helmuth Ramirez Sent: Thursday, July 20, 2006 11:20 AM To: Dario Luis Coneglian Oliveros Cc: rt-users@lists.bestpractical.com Subject: RE: [rt-users] Question about LdapOverlay and Windows Active Directory One thing that got me (due to my COMPLETE LAMP newness) was installing the Net::LDAP module. The other thing I did differently was my objectclass=user not PosixAccount -Original Message- From: Dario Luis Coneglian Oliveros [mailto:[EMAIL PROTECTED] Sent: Thursday, July 20, 2006 2:13 PM To: Helmuth Ramirez Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Question about LdapOverlay and Windows Active Directory Hi Helmuth, That's the one I looked at, but even though I could not get it working. Whenever I try to login, I got the following error: RT::User::IsLDAPPassword search for ((sAMAccountName=oliveros)(objectclass=posixAccount)) failed: LDAP_REFERRAL 10 (/l/disk0/tools/rt/local/lib/RT/User_Local.pm:177 I am not sure whether it's just a configuration problem or not. Do you happen to know what this error means ? FYI the only step I did not follow in the New Installs section of http://wiki.bestpractical.com/?LDAP was #4, which is optional. Thanks, Dário Helmuth Ramirez wrote: There were two ways of doing it in the Wiki...one I failed miserably with, the one that worked for me was this one: http://wiki.bestpractical.com/?LDAP -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dario Luis Coneglian Oliveros Sent: Thursday, July 20, 2006 1:41 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Question about LdapOverlay and Windows Active Directory Hi there, Has anyone gotten the LdapOverlay working with Windows Active Directory ? Basically I would like to authenticate user against Windows AD without doing it thru Apache. I followed the steps in the section LDAP at RT Wiki, but couldn't get it working yet. Any tips, suggestions or working samples will be appreciated. Thanks, Dário ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
RE: [rt-users] LDAP working, now the next step
Eric, Thanks for the note. I have Active directory LDAP working here at $work, but I don't know if it's 2000 or 2003. Good to know that MS didn't make it more difficult if you upgrade. :-) Drew From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Thursday, July 20, 2006 2:04 PMTo: rt-users@lists.bestpractical.comCc: Drew TaylorSubject: Re: [rt-users] LDAP working, now the next step Drew: I tested against 2000 and 2003 with ldapsearch before posting those settings to http://wiki.bestpractical.com/index.cgi?LdapAttrMap. The mapping is the same for both. --Eric N. ValorInformation Technology ManagerDaimlerChrysler Research Technology North America, Inc.[EMAIL PROTECTED]1510 Page Mill Road, Palo Alto, CA 94304CIMS 931-00-00650-845-2536: This Space Intentionally Left Blank : Jay,Please update the Wiki with the Windows 2003 AD information if youhaven't already done so. I'm curious how your mapping differs from thaton http://wiki.bestpractical.com/index.cgi?LdapSiteConfigSettings.Drew ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
RE: [rt-users] LDAP working, now the next step
Yeah, its not the mappings at all. It is the permissions for the directory. Unlike slapd or 2000 AD, 2003 requires an account that had read permission on the directory server for binding. You can either hack 2003 AD to allow anonymous access, or create a user to do it. -Jay From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Drew Taylor Sent: Thursday, July 20, 2006 12:01 PM To: [EMAIL PROTECTED]; rt-users@lists.bestpractical.com Subject: RE: [rt-users] LDAP working, now the next step Eric, Thanks for the note. I have Active directory LDAP working here at $work, but I don't know if it's 2000 or 2003. Good to know that MS didn't make it more difficult if you upgrade. :-) Drew From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Thursday, July 20, 2006 2:04 PM To: rt-users@lists.bestpractical.com Cc: Drew Taylor Subject: Re: [rt-users] LDAP working, now the next step Drew: I tested against 2000 and 2003 with ldapsearch before posting those settings to http://wiki.bestpractical.com/index.cgi?LdapAttrMap. The mapping is the same for both. -- Eric N. Valor Information Technology Manager DaimlerChrysler Research Technology North America, Inc. [EMAIL PROTECTED] 1510 Page Mill Road, Palo Alto, CA 94304 CIMS 931-00-00 650-845-2536 : This Space Intentionally Left Blank : Jay, Please update the Wiki with the Windows 2003 AD information if you haven't already done so. I'm curious how your mapping differs from that on http://wiki.bestpractical.com/index.cgi?LdapSiteConfigSettings. Drew ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
RE: [rt-users] LDAP working, now the next step
Our sysadmin just created a read-onlyAD account. No hacking required. :-) Drew From: Jay Vlavianos [mailto:[EMAIL PROTECTED] Sent: Thursday, July 20, 2006 3:05 PMTo: Drew Taylor; [EMAIL PROTECTED]; rt-users@lists.bestpractical.comSubject: RE: [rt-users] LDAP working, now the next step Yeah, its not the mappings at all. It is the permissions for the directory. Unlike slapd or 2000 AD, 2003 requires an account that had read permission on the directory server for binding. You can either hack 2003 AD to allow anonymous access, or create a user to do it. -Jay From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Drew TaylorSent: Thursday, July 20, 2006 12:01 PMTo: [EMAIL PROTECTED]; rt-users@lists.bestpractical.comSubject: RE: [rt-users] LDAP working, now the next step Eric, Thanks for the note. I have Active directory LDAP working here at $work, but I don't know if it's 2000 or 2003. Good to know that MS didn't make it more difficult if you upgrade. :-) Drew From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Thursday, July 20, 2006 2:04 PMTo: rt-users@lists.bestpractical.comCc: Drew TaylorSubject: Re: [rt-users] LDAP working, now the next step Drew: I tested against 2000 and 2003 with ldapsearch before posting those settings to http://wiki.bestpractical.com/index.cgi?LdapAttrMap. The mapping is the same for both. --Eric N. ValorInformation Technology ManagerDaimlerChrysler Research Technology North America, Inc.[EMAIL PROTECTED]1510 Page Mill Road, Palo Alto, CA 94304CIMS 931-00-00650-845-2536: This Space Intentionally Left Blank : Jay,Please update the Wiki with the Windows 2003 AD information if youhaven't already done so. I'm curious how your mapping differs from thaton http://wiki.bestpractical.com/index.cgi?LdapSiteConfigSettings.Drew ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] DatabaseRequireSSL question?
Hi, Is anyone know RT-3.6.0 MySQL DatabaseRequireSSL working or not? I have setup MySQL SSL on another machine and set DatabaseRequireSSL = 1 in RT-3.6.0. When I started RT, it connected MySQL database without SSL. Thanks, Zhiming. __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
RE: [rt-users] LDAP working, now the next step
This was my goof. Thanks Joachim... Since I had the auto reply template with the password generation script in place AND LDAP, there was a conflict between the two. Once I removed the auto reply template changes everything worked perfectly like you mentioned below. Thanks again, -Jay -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Joachim Thuau Sent: Wednesday, July 19, 2006 7:05 PM To: rt-users@lists.bestpractical.com Subject: RE: [rt-users] LDAP working, now the next step I just went through the step to setup the auth from the wiki, using LDAP. following all the steps (and now that my exchange and AD are sync'ed throught the exchange connector), gave me the ability to logon with my AD password, and have users registered the same way. If a user send an email, their account is created automatically, and populated with the right details from AD. If a user logon using a browser, the same thing happens. As long as exchange and AD have sync'ed data (the connector wasn't configured properly in our case, but since it's there, everything is working beautifully.) my understanding is that with the LDAP plugin/extension setup, the authentication happens over LDAP against AD, and the user details (including emails and stuff) is pulled from AD as well. so when a user sends an email, an account for that user is created with their AD login (minus the domain). the password being checked is the one is AD. So if you look at the auth extension for the ldap in the wiki. i believe the pages that i looked at are the one linked from there: http://wiki.bestpractical.com/index.cgi?LDAP not the one you referenced. RT3.6, apache 1.3, perl 5.8.8. Thanks to Jim Meyer. It works for me(TM). Jok -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Jay Vlavianos Sent: Wednesday, July 19, 2006 5:53 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] LDAP working, now the next step Hurrah! I got LDAP working with Active Directory using the Mosemann implementation found on the wiki. It took some tweaking and some trial and error, but I finally got it working with a Windows 2003 AD server (which is different than 2000). If anyone is having problems getting that far, I think I can be a resource for you. NOW I have a problem. I want people to be able to create tickets without having an account, but then be able to log into the system and have those tickets associated with their account (by email). I am currently using the Auto Create on email, then set password via Auto Respond method, which I will need to turn off. Ideally I can have a replacement for that process that uses LDAP. Does anyone have any ideas about how I might accomplish the above? Thanks! -Jay ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] Re: problem with add comment to dependant tickets scrip
I have a Depended-On ticket which has the following scrip applied to its
queue.
My scrip condition is On Comment
My template is Global Template:blank
My scrip action is user defined with Custom action preparation code:
my $note;
my $t = $self-TicketObj-Transactions;
while (my $o = $t-Next) {
$note = $o-Content() if
$o-Type eq 'Comment';
}
foreach my $obj ($self-TicketObj-AllDependedOnBy( Type = 'ticket' )) {
$obj-Comment(
Content = $self-loc( Reviewer's notes: [_1], $note
),
);
}
return 1;
I am not sure if this is a bug or just an anomaly, but as soon as I
click on the Comment link in the Depeneded-On ticket an email is sent by
the Dependent ticket, before Update Ticket has even been clicked. ie
no Comment has yet been added to the Depended-On ticket let alone the
Dependant ticket.
There is no history of a comment being added to the Dependant ticket, or
of an email being sent.
There are no scrips apart from the one above in the queue for the
Depended-On ticket. And I have disabled all scrips except for On Comment
in the Dependant ticket queue.
Is this weird or am I just missing something blatantly obvious?
Taan
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[rt-users] Possible Bug?
We've encountered an issue that we don't particularly like nor do we know if it is engineered or a bug. It involves the searching of merged tickets and is repeatable for all merged tickets in our database. It would appear that after a merge it is impossible to find the ticket merged INTO another based on the merged tickets id. To clarify: Ticket #1 comes in. Ticket #2 comes in and either is related to or is identical to ticket #1. Ticket #2 is merged into ticket #1. Searching for ticket #2 results in nothing instead of redirecting to ticket #1 giving the impression that ticket #2 does not exist. Is this a feature? If so how can I make it work the way I want it to? Or is it just a bug? Thanks, Mathew Snyder ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Possible Bug?
Mathew Snyder wrote: We've encountered an issue that we don't particularly like nor do we know if it is engineered or a bug. It involves the searching of merged tickets and is repeatable for all merged tickets in our database. It would appear that after a merge it is impossible to find the ticket merged INTO another based on the merged tickets id. To clarify: Ticket #1 comes in. Ticket #2 comes in and either is related to or is identical to ticket #1. Ticket #2 is merged into ticket #1. Searching for ticket #2 results in nothing instead of redirecting to ticket #1 giving the impression that ticket #2 does not exist. Is this a feature? If so how can I make it work the way I want it to? Or is it just a bug? This is a bug that the project maintainers have already announced. Search the forum for search in merged. Max ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Possible Bug?
We've encountered an issue that we don't particularly like nor do we know if it is engineered or a bug. It involves the searching of merged tickets and is repeatable for all merged tickets in our database. It would appear that after a merge it is impossible to find the ticket merged INTO another based on the merged tickets id. To clarify: Ticket #1 comes in. Ticket #2 comes in and either is related to or is identical to ticket #1. Ticket #2 is merged into ticket #1. Searching for ticket #2 results in nothing instead of redirecting to ticket #1 giving the impression that ticket #2 does not exist. Is this a feature? If so how can I make it work the way I want it to? Or is it just a bug? Mathew-- This has been discussed a bit in the last week, and I think it's been agreed upon that it is a bug. Refer to the following thread: On Tue, Jul 18, 2006 at 05:48:41PM +0200, Sven Sternberger wrote: On Tue, 2006-07-18 at 11:27 -0400, Jesse Vincent wrote: It should be the case that searching for the old ticket number will get you the new ticket. This is what I expected. I have an 3.6 installation from tarball. The installation is upgraded from 3.0.12. The search problem appears in tickets which are created before and after migration. Ok, then yes, that sounds like a bug. _ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Possible Bug?
See the thread starting with: http://lists.bestpractical.com/pipermail/rt-users/2006-July/040503.html On 7/20/06, Mathew Snyder [EMAIL PROTECTED] wrote: We've encountered an issue that we don't particularly like nor do we know if it is engineered or a bug. It involves the searching of merged tickets and is repeatable for all merged tickets in our database. It would appear that after a merge it is impossible to find the ticket merged INTO another based on the merged tickets id. To clarify: Ticket #1 comes in. Ticket #2 comes in and either is related to or is identical to ticket #1. Ticket #2 is merged into ticket #1. Searching for ticket #2 results in nothing instead of redirecting to ticket #1 giving the impression that ticket #2 does not exist. Is this a feature? If so how can I make it work the way I want it to? Or is it just a bug? Thanks, Mathew Snyder ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html -- Cristobal M. Palmer UNC-CH SILS Student TriLUG Vice Chair [EMAIL PROTECTED] [EMAIL PROTECTED] ils.unc.edu/~cmpalmer Television-free since 2003 tarheelcoxn iank has trouble with English. his native language is Python iank Yeah iank I'm forced iank To indent iank My sentences ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Possible Bug?
Thank you. I did do a brief search for EffectiveId and found nothing. Next time I'll be a bit more exhaustive before posting. Thanks, Mathew Snyder Mathew Snyder wrote: We've encountered an issue that we don't particularly like nor do we know if it is engineered or a bug. It involves the searching of merged tickets and is repeatable for all merged tickets in our database. It would appear that after a merge it is impossible to find the ticket merged INTO another based on the merged tickets id. To clarify: Ticket #1 comes in. Ticket #2 comes in and either is related to or is identical to ticket #1. Ticket #2 is merged into ticket #1. Searching for ticket #2 results in nothing instead of redirecting to ticket #1 giving the impression that ticket #2 does not exist. Is this a feature? If so how can I make it work the way I want it to? Or is it just a bug? Thanks, Mathew Snyder ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] RTx::Shredder Users plugin question
Is there an efficient way to eliminate users whose tickets have been deleted. For instance, we are currently purging our database of all deleted spam tickets and only deleted spam tickets. This task is straight forward using the rtx-shredder CL utility. However, we are left with all the users automatically generated with each spam ticket. Over 14,000 in fact. This leaves us with the tedious job of going through all 14,000 in order to verify that legitimate users, both current and from the past, are untouched. If not currently possible, would it be possible to include in future releases of Shredder, the ability to remove any user who's tickets were deleted based on that fact? Thanks, Mathew Snyder ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
