[rt-users] Antwort: Re: CLI create with Custo m Fields again [AGES: Viren geprüft !!]
Where can i find the test Suite ? Please tell me the correct Link /URL to the Suite Kevin Falcone falc...@bestpractical.com Gesendet von: rt-users-boun...@lists.bestpractical.com 27.08.2010 20:03 Bitte antworten an rt-users@lists.bestpractical.com An rt-users@lists.bestpractical.com Kopie Thema Re: [rt-users] CLI create with Custom Fields again [AGES: Viren geprüft !!] There is also a large collection of examples in the test suite -kevin On Fri, Aug 27, 2010 at 01:50:52PM +0200, Torsten Brumm wrote: Hi Ingo, if i'm not 100% wrong, the cli is using the same methods like offline edits and there you can do: ===Create-Ticket: ticket1 Queue: General Subject: a subject Status: new Due: -mm-dd hh:mm:ss Starts: -mm-dd hh:mm:ss Started: -mm-dd hh:mm:ss Resolved: Owner: name Requestor: mail Cc: mail AdminCc: mail TimeWorked: value TimeEstimated: value TimeLeft: value InitialPriority: value FinalPriority: value DependsOn: id RefersTo: id ReferredToBy: id Children: id DependedOnBy: id Parents: id CustomField-FieldName: Value Content: Some text content ENDOFCONTENT But not checked out at the moment, just drop a mail if you need more help Torsten from rainy town 2010/8/26 [1]ingo.it...@ages.de Hello, i searched the whole Mailinglist for a correct syntax to ceate a new ticket via CLI with an custom Field. I try to create an Ticket with the CustomField named Server and the value FILESRV01 Have anyone please an example for me ? Thanks and Greetings from Germany Ingo von Itter Ratingen/Gemany PS: Have anyone a link or documentation about RT in German ? War ja nur ne Frage ___ Gesch*ftsf*hrer: Rolf Herzog, Thomas Benk AGES Maut System GmbH Co. KG AG D*sseldorf HRA 14045, USt-IdNr.: DE 202525868 AGES International GmbH Co. KG AG D*sseldorf HRA 16636, USt-IdNr.: DE 813749831 AGES ETS GmbH AG D*sseldorf HRB 55580, USt-IdNr.: DE 814789134 RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! -- MFG Torsten Brumm [2]http://www.brumm.me [3]http://www.elektrofeld.de References Visible links 1. mailto:ingo.it...@ages.de 2. http://www.brumm.me/ 3. http://www.elektrofeld.de/ RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! ___ Geschäftsführer: Rolf Herzog, Thomas Benk AGES Maut System GmbH Co. KG AG Düsseldorf HRA 14045, USt-IdNr.: DE 202525868 AGES International GmbH Co. KG AG Düsseldorf HRA 16636, USt-IdNr.: DE 813749831 AGES ETS GmbH AG Düsseldorf HRB 55580, USt-IdNr.: DE 814789134 att59rxd.dat Description: Binary data RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] RT::Action not found after upgrade 3.8.2 - 3.8.8
Kenn, On 8/30/10 6:27 PM, Kenneth Crocker wrote: Take a look at your log. The number for the scrip is always shown. That will tell you which one. Thanks, I found the scrip triggering the empty action. I had to go back a bit in the history of the log file. During normal operation the scrip generated an error message that allowed me to pinpoint the problem: empty action at On Create Autoreply To Requestors. On one of the queues, we want to disable autoreply if a new ticket is created by email. Have to find another manner to disable this. (Suggestions?) Thanks, -- Benno -- Benno J. Overeinder NLnet Labs http://www.nlnetlabs.nl/ RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] Antwort: Re: CLI create with Custom Fields again
ok, i have reached the correct syntax for custom fields: /opt/rt3/bin/rt create -t ticket set status=new subject='Alarm for Sever' owner='owner' queue='Operating' requestors='operat...@company.com' admincc='i...@company.com' priority='99' 'Server'='FILESRV01' where Server is the Custom Field ... Kevin Falcone falc...@bestpractical.com Gesendet von: rt-users-boun...@lists.bestpractical.com 27.08.2010 20:03 Bitte antworten an rt-users@lists.bestpractical.com An rt-users@lists.bestpractical.com Kopie Thema Re: [rt-users] CLI create with Custom Fields again There is also a large collection of examples in the test suite -kevin On Fri, Aug 27, 2010 at 01:50:52PM +0200, Torsten Brumm wrote: Hi Ingo, if i'm not 100% wrong, the cli is using the same methods like offline edits and there you can do: ===Create-Ticket: ticket1 Queue: General Subject: a subject Status: new Due: -mm-dd hh:mm:ss Starts: -mm-dd hh:mm:ss Started: -mm-dd hh:mm:ss Resolved: Owner: name Requestor: mail Cc: mail AdminCc: mail TimeWorked: value TimeEstimated: value TimeLeft: value InitialPriority: value FinalPriority: value DependsOn: id RefersTo: id ReferredToBy: id Children: id DependedOnBy: id Parents: id CustomField-FieldName: Value Content: Some text content ENDOFCONTENT But not checked out at the moment, just drop a mail if you need more help Torsten from rainy town 2010/8/26 [1]ingo.it...@ages.de Hello, i searched the whole Mailinglist for a correct syntax to ceate a new ticket via CLI with an custom Field. I try to create an Ticket with the CustomField named Server and the value FILESRV01 Have anyone please an example for me ? Thanks and Greetings from Germany Ingo von Itter Ratingen/Gemany PS: Have anyone a link or documentation about RT in German ? War ja nur ne Frage ___ Gesch*ftsf*hrer: Rolf Herzog, Thomas Benk AGES Maut System GmbH Co. KG AG D*sseldorf HRA 14045, USt-IdNr.: DE 202525868 AGES International GmbH Co. KG AG D*sseldorf HRA 16636, USt-IdNr.: DE 813749831 AGES ETS GmbH AG D*sseldorf HRB 55580, USt-IdNr.: DE 814789134 RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! -- MFG Torsten Brumm [2]http://www.brumm.me [3]http://www.elektrofeld.de References Visible links 1. mailto:ingo.it...@ages.de 2. http://www.brumm.me/ 3. http://www.elektrofeld.de/ RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! ___ Geschäftsführer: Rolf Herzog, Thomas Benk AGES Maut System GmbH Co. KG AG Düsseldorf HRA 14045, USt-IdNr.: DE 202525868 AGES International GmbH Co. KG AG Düsseldorf HRA 16636, USt-IdNr.: DE 813749831 AGES ETS GmbH AG Düsseldorf HRB 55580, USt-IdNr.: DE 814789134 attdf10z.dat Description: Binary data RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] set Requestor with ExtractCustomField
Hi list, I try to set the requestor of a ticket by using the extension ExtractCustomField. My template looks like |body|Requestor-(.+)$|TicketObj-SetWatcher(Type = 'Requestor', Email =($value)) ; The from header ist From: hisem...@mydomain.com One line in the incomming mail is requestor-myem...@mydomain.com I like to change the requestor from hisem...@mydomain.com to myem...@mydomain.com My template doesn't work Any help is appreciated! Best regards Bjoern RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Odd Errors in RT Log from scrip
On Tue, Aug 31, 2010 at 05:53:52PM -0700, Kenneth Crocker wrote:
Yes. I suppose. I think that I was wondering why a condition resulting in
what I wanted it to
do was being treated as an error. There are times when I want the
condition to exit and that
Because you had a syntax error.
Line 9 was if ( ( ) {
That is not valid perl
-kevin
is a good thing, not an error. I guess I just think of errors as something
not working at all,
blowing up, a bug. I don't see the natural result of a screening condition
as an error. I'm
probably looking more to the efficiency of all those message lines being
written for results
that are totally within expectations as being a waste of time (I/O) when
it's doing what I
want it to do. That's a lot of log writing for a lot of good results.
That's all. But, I guess
there isn't any way around that.
Kenn
LBNL
On Mon, Aug 30, 2010 at 9:58 AM, Kevin Falcone
[1]falc...@bestpractical.com wrote:
On Mon, Aug 30, 2010 at 09:08:45AM -0700, Kenneth Crocker wrote:
Kevin,
OK. I see that. I was just wondering if there was a way to reduce the
number of error
messages. I mean, I only need to see one or two error messages and I
can figure out that
it
needs work or whatever. But any more than that just seems redundant.
My thinking that less
messages would be less I/O and therefore faster response. Just a
thought.
From the log, you're getting one message every time your Scrip is
used. That seems totally reasonable to me.
-kevin
RT Training in Washington DC, USA on Oct 25 26 2010
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Re: [rt-users] set Requestor with ExtractCustomField
Hi bjoern, chris, Think this is not the best idea to do it with the extract addon. Think it is possible with the command options, but the easiest way is a tiny scrip i think. Torsten - Originalnachricht - Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Klaus Jaeger (stellv.), Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne Von: rt-users-boun...@lists.bestpractical.com rt-users-boun...@lists.bestpractical.com An: Bjoern Schulz bjoern.sch...@desy.de Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Gesendet: Wed Sep 01 16:30:18 2010 Betreff: Re: [rt-users] set Requestor with ExtractCustomField Hi Bjoern, I don't use the extension so I don't know the format but shouldn't the template looks like this: |body|Requestor-(.+)$|$TicketObj-SetWatcher(Type = 'Requestor', Email =($value)) ; or maybe this: |body|Requestor-(.+)$|$self-TicketObj-SetWatcher(Type = 'Requestor', Email =($value)) ; Also from your description, with this template you will only add the new requestor myem...@mydomain.com beside hisem...@mydomain.com. If you want to change the requestor you have to remove the old one. -Chris Am 01.09.2010 15:29, schrieb Bjoern Schulz: Hi list, I try to set the requestor of a ticket by using the extension ExtractCustomField. My template looks like |body|Requestor-(.+)$|TicketObj-SetWatcher(Type = 'Requestor', Email =($value)) ; The from header ist From: hisem...@mydomain.com One line in the incomming mail is requestor-myem...@mydomain.com I like to change the requestor from hisem...@mydomain.com to myem...@mydomain.com My template doesn't work Any help is appreciated! Best regards Bjoern RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] RT::Authen::ExternalAuth
Thanks a bunch Dan!! That did the trick perfectly! I am now able to
authenticate successfully from AD and from the local system.
Since it was so easy for you to spot my problem maybe you can help me
with one more request. Like I said at the end of my last email I have
run the rt_logins_email2ldap script and everyone has appropriate
usernames to match AD. Is there a way to have RT go through and
populate all the user information for each of the users that already
exist in my system? Or is this supposed to be a dynamic step? When I
open a ticket that existed prior to the installation of
RT::Authen::ExternalAuth the user information is not populated with
anything.
Any direction you can give would be greatly appreciated.
Thanks in advance,
--
Peter Barton
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Dan
Stilts
Sent: Tuesday, August 31, 2010 5:38 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT::Authen::ExternalAuth
Peter,
Looks like you have two plugin lines:
Set(@Plugins, qw(RT::Authen::ExternalAuth));
Set(@Plugins, qw(RTx::Calendar));
Try:
Set(@Plugins,(qw(RT::Authen::ExternalAuth RTx::Calendar)));
Your second plugin line is overwriting the first one.
-Dan
On 8/31/10 3:05 PM, Peter Barton wrote:
I have been searching all day long and I am having some issues getting
this running. Here is a quick copy of my RT_SiteConfig.pm:
Set(@Plugins, qw(RT::Authen::ExternalAuth));
Set(@Plugins, qw(RTx::Calendar));
Set($LogToFile,'debug');
Set($TrustHTMLAttachments, 1);
Set($ExternalAuthPriority, [ 'My_LDAP'
]
);
Set($ExternalInfoPriority, [ 'My_LDAP'
]
);
Set($ExternalServiceUsesSSLorTLS, 0);
Set($AutoCreateNonExternalUsers, 0);
Set($ExternalSettings, { # AN EXAMPLE DB SERVICE
'My_MySQL' = { ## GENERIC SECTION
'type' = 'mysql',
'server' = 'localhost',
'database' = 'rt3',
'table' = 'USERS_TABLE',
'user' = 'rt_user',
'pass' = 'blahblah',
'port' = '3306',
'dbi_driver' = 'mysql',
'u_field' = 'username',
'p_field' = 'password',
'p_enc_pkg' = 'Crypt::MySQL',
'p_enc_sub' = 'password',
'd_field' = 'disabled',
'd_values' = ['0'],
'attr_match_list' = [ 'Gecos',
'Name'
],
'attr_map' = { 'Name' = 'username',
'EmailAddress' = 'email',
'ExternalAuthId' = 'username',
'Gecos' = 'userID'
}
},
# AN EXAMPLE LDAP SERVICE
'My_LDAP' = { ## GENERIC SECTION
'type' = 'ldap',
'server' = 'iesicorp.tf.prv',
'user' = 'cn=user,dc=tf,dc=prv',
'pass' = 'blahblah',
'base' = 'dc=tf,dc=prv',
'filter' = '(objectClass=user)',
'd_filter' = '(objectClass=FooBarBaz)',
'tls' = 0,
'ssl_version' = 3,
'net_ldap_args' = [ version = 3 ],
# 'group' = 'Domain Users',
# 'group_attr' = 'memberof',
'attr_match_list' = [ 'Name',
'EmailAddress',
'RealName',
'WorkPhone',
'Address2'
],
# The mapping of RT attributes on to LDAP attributes
'attr_map' = { 'Name' = 'sAMAccountName',
'EmailAddress' = 'mail',
'Organization' = 'physicalDeliveryOfficeName',
'RealName' = 'cn',
'ExternalAuthId' = 'sAMAccountName',
'Gecos' = 'sAMAccountName',
'WorkPhone' = 'telephoneNumber',
'Address1' = 'streetAddress',
'City' = 'l',
'State' = 'st',
'Zip' = 'postalCode',
'Country' = 'co'
}
},
When I restart apache2 everything works fine. I see no errors. Yet
when
I log into the web page I get this:
[Tue Aug 31 21:44:27 2010] [info]: Successful login for pbarton from
192.168.10.60 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:430)
I check the System Configuration and I see no reference to
RT::Authen::ExternalAuth anywhere in there. From all the logs it does
not even appear that I am loading this plugin.
BTW, I am running Ubuntu 8.0.4 LTS and RT version 3.8.6 and I
installed
RT::Authen::ExternalAuth from cpan version 0.08.
I have successfully run the rt_logins_email2ldap script and was able
to make all the necessary changes to accomoodate the change from local
user auth to LDAP auth. Any help anyone
Can provide I would be greatly appreciative.
Thanks,
--
Peter Barton
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
RT Training in Washington DC, USA on Oct 25 26 2010
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Re: [rt-users] Odd Errors in RT Log from scrip
Kevin,
GEEZ! I didn't see that. What a dummy. Sorry for that. Thanks. Especially
for your patience.
Kenn
LBNL
On Wed, Sep 1, 2010 at 6:43 AM, Kevin Falcone falc...@bestpractical.comwrote:
On Tue, Aug 31, 2010 at 05:53:52PM -0700, Kenneth Crocker wrote:
Yes. I suppose. I think that I was wondering why a condition resulting
in what I wanted it to
do was being treated as an error. There are times when I want the
condition to exit and that
Because you had a syntax error.
Line 9 was if ( ( ) {
That is not valid perl
-kevin
is a good thing, not an error. I guess I just think of errors as
something not working at all,
blowing up, a bug. I don't see the natural result of a screening
condition as an error. I'm
probably looking more to the efficiency of all those message lines
being written for results
that are totally within expectations as being a waste of time (I/O)
when it's doing what I
want it to do. That's a lot of log writing for a lot of good results.
That's all. But, I guess
there isn't any way around that.
Kenn
LBNL
On Mon, Aug 30, 2010 at 9:58 AM, Kevin Falcone [1]
falc...@bestpractical.com wrote:
On Mon, Aug 30, 2010 at 09:08:45AM -0700, Kenneth Crocker wrote:
Kevin,
OK. I see that. I was just wondering if there was a way to reduce
the number of error
messages. I mean, I only need to see one or two error messages and
I can figure out that
it
needs work or whatever. But any more than that just seems
redundant. My thinking that less
messages would be less I/O and therefore faster response. Just a
thought.
From the log, you're getting one message every time your Scrip is
used. That seems totally reasonable to me.
-kevin
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
References
Visible links
1. mailto:falc...@bestpractical.com
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
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Last one this year -- Learn how to get the most out of RT!
[rt-users] Tickets in Approval queue hard to find
As I described earlier[1] I am setting up an Approvals queue when a ticket enters status 'fixed.' Back then I was missing the scrip. I added a scrip as below[2] In the error log I see the promising output when a ticket is changed to status fixed: Wed Sep 1 16:34:04 2010] [info]: Ticket 504 created in queue 'Approvals' by RT_System (/opt/local/rt/bin/../lib/RT/Ticket_Overlay.pm:671) And if I Simple Search for 504 I find the ticket. But if I the more advanced search with (Queue= 'Approvals') it returns nothing. The Home-Quick Search-Approvals section shows 0 tickets with each status. Any ideas? [1] - http://lists.bestpractical.com/pipermail/rt-users/2010-August/066363.html [2] Description: Add a ticket to the Approval queue when an Application ticket is fixed Condition: On Fixed Action: Create Ticket Template: On Fixed Stage: Transaction Create Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar...@seniorbridge.com seniorbridge.comhttp://www.seniorbridge.com/ [http://www.seniorbridge.com/images/seniorbridgedisclaimerTAG.gif] SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you. RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] [Rt-announce] RT for Mobile Devices 0.9
I seem to be having issues on my Blackberry with the MobileUI. Here's what I have: RT 3.8.8 on Ubuntu 10.04 and MobileUI 0.96. Blackberry Curve Blackberry 8530 v5.0.0.654 (Bundle 1108, Platform 4.2.0.298) If I tell the browser to go directly to the MobileUI it works -- but it does not auto detect it and just brings me to the normal login page... Am I missing something simple? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Thu, Aug 5, 2010 at 4:08 PM, Jesse Vincent je...@bestpractical.comwrote: Over the past few weeks, I've been spending my time putting together an initial implementation of a modern phone-friendly interface for RT. We've just published the source code to http://github.com/bestpractical/rt-extension-mobileui and it will show up at http://search.cpan.org/dist/RT-Extension-MobileUI in the very near future. This is very much an initial release and I know there are things that need improvement, though I'd greatly appreciate feedback to help figure out what those improvements should be. We've tested this new UI on the iPhone, Android 2.x, BlackberryOS 4.5 and 5.0, Kindle 2.5 and in a number of desktop browsers. We've only tested this on a recent RT 3.8, but it _should_ work on older versions of RT. Reports of failures on 3.6.x or 3.8.x would be much appreciated. Once you install the extension, you can have a look around from your desktop browser by visiting /m on your RT server. The Mobile UI tries pretty hard to detect mobile browsers and push them to the mobile login page, though there's a link to get back to the full UI if it gets your browser wrong. Right now, the mobile interface supports: External Authentication Regular RT Login Creating Tickets Search (using the same Simple Search as the main UI) Display of saved searches Ticket display Ticket comment/reply Ticket history Attachment download You can see some screenshots at http://blog.bestpractical.com/ -Jesse -- ___ RT-Announce mailing list rt-annou...@lists.bestpractical.com http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-announce Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Tickets in Approval queue hard to find
In the Tickets Search Builder try New Advanced and add Type = 'approval' By default it only searches for Type = 'ticket' Cheers, Alister West alis...@gossamer-threads.com w: http://www.gossamer-threads.com t: +1.604.687.5804 f: +1.604.687.5806 On 10-09-01 09:37 AM, Josh Narins wrote: As I described earlier[1] I am setting up an Approvals queue when a ticket enters status 'fixed.' Back then I was missing the scrip. I added a scrip as below[2] In the error log I see the promising output when a ticket is changed to status fixed: Wed Sep 1 16:34:04 2010] [info]: Ticket 504 created in queue 'Approvals' by RT_System (/opt/local/rt/bin/../lib/RT/Ticket_Overlay.pm:671) And if I Simple Search for 504 I find the ticket. But if I the more advanced search with (Queue= 'Approvals') it returns nothing. The Home-Quick Search-Approvals section shows 0 tickets with each status. Any ideas? [1] - http://lists.bestpractical.com/pipermail/rt-users/2010-August/066363.html [2] Description: Add a ticket to the Approval queue when an Application ticket is fixed Condition: On Fixed Action: Create Ticket Template: On Fixed Stage: Transaction Create *Josh Narins* Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar...@seniorbridge.com seniorbridge.com http://www.seniorbridge.com/ SeniorBridge *SeniorBridge Statement of Confidentiality:* The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you. RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Tickets in Approval queue hard to find
On Wed, Sep 01, 2010 at 12:37:20PM -0400, Josh Narins wrote: Wed Sep 1 16:34:04 2010] [info]: Ticket 504 created in queue 'Approvals' by RT_System (/opt/local/rt/bin/../lib/RT/Ticket_Overlay.pm:671) If you used the builtin ___Approvals queue, you'd just click on the Approvals tab on the left to see pending approvals you need to work. -kevin pgpaxkWAHLGMz.pgp Description: PGP signature RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] Option to identify Resolution
I have had numerous request to have the Resolve status set a marker each time it is invoked for a ticket so that one could report only the resolution of a ticket. I understand that the last comment/correspondence may be this most of the time however we have tickets where the last comment/correspondence is Thank You even though we tell them not to do that. We also have a desire to use the Resolved communications as a basis for developing a knowledge base. Is there currently, or planned for the future, a flag associated with a correspondence indicating if the status is resolved? Thanks in advance Joe RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] RT::Authen::ExternalAuth
As far as I know, this only gets updated when the user goes to login.
However, I'm sure it's also very easily scriptable to pull rt3.Users and
then pull the users from LDAP (AD) and update the user via sql in
rt3.Users. Whether this would end up breaking anything, I'm not sure as
this is just off the top of my head thinking, but I wouldn't think so.
Just a thought.
-Dan
On 9/1/10 8:21 AM, Peter Barton wrote:
Thanks a bunch Dan!! That did the trick perfectly! I am now able to
authenticate successfully from AD and from the local system.
Since it was so easy for you to spot my problem maybe you can help me
with one more request. Like I said at the end of my last email I have
run the rt_logins_email2ldap script and everyone has appropriate
usernames to match AD. Is there a way to have RT go through and
populate all the user information for each of the users that already
exist in my system? Or is this supposed to be a dynamic step? When I
open a ticket that existed prior to the installation of
RT::Authen::ExternalAuth the user information is not populated with
anything.
Any direction you can give would be greatly appreciated.
Thanks in advance,
--
Peter Barton
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Dan
Stilts
Sent: Tuesday, August 31, 2010 5:38 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT::Authen::ExternalAuth
Peter,
Looks like you have two plugin lines:
Set(@Plugins, qw(RT::Authen::ExternalAuth));
Set(@Plugins, qw(RTx::Calendar));
Try:
Set(@Plugins,(qw(RT::Authen::ExternalAuth RTx::Calendar)));
Your second plugin line is overwriting the first one.
-Dan
On 8/31/10 3:05 PM, Peter Barton wrote:
I have been searching all day long and I am having some issues getting
this running. Here is a quick copy of my RT_SiteConfig.pm:
Set(@Plugins, qw(RT::Authen::ExternalAuth));
Set(@Plugins, qw(RTx::Calendar));
Set($LogToFile,'debug');
Set($TrustHTMLAttachments, 1);
Set($ExternalAuthPriority, [ 'My_LDAP'
]
);
Set($ExternalInfoPriority, [ 'My_LDAP'
]
);
Set($ExternalServiceUsesSSLorTLS, 0);
Set($AutoCreateNonExternalUsers, 0);
Set($ExternalSettings, { # AN EXAMPLE DB SERVICE
'My_MySQL' = { ## GENERIC SECTION
'type' = 'mysql',
'server' = 'localhost',
'database' = 'rt3',
'table' = 'USERS_TABLE',
'user' = 'rt_user',
'pass' = 'blahblah',
'port' = '3306',
'dbi_driver' = 'mysql',
'u_field' = 'username',
'p_field' = 'password',
'p_enc_pkg' = 'Crypt::MySQL',
'p_enc_sub' = 'password',
'd_field' = 'disabled',
'd_values' = ['0'],
'attr_match_list' = [ 'Gecos',
'Name'
],
'attr_map' = { 'Name' = 'username',
'EmailAddress' = 'email',
'ExternalAuthId' = 'username',
'Gecos' = 'userID'
}
},
# AN EXAMPLE LDAP SERVICE
'My_LDAP' = { ## GENERIC SECTION
'type' = 'ldap',
'server' = 'iesicorp.tf.prv',
'user' = 'cn=user,dc=tf,dc=prv',
'pass' = 'blahblah',
'base' = 'dc=tf,dc=prv',
'filter' = '(objectClass=user)',
'd_filter' = '(objectClass=FooBarBaz)',
'tls' = 0,
'ssl_version' = 3,
'net_ldap_args' = [ version = 3 ],
# 'group' = 'Domain Users',
# 'group_attr' = 'memberof',
'attr_match_list' = [ 'Name',
'EmailAddress',
'RealName',
'WorkPhone',
'Address2'
],
# The mapping of RT attributes on to LDAP attributes
'attr_map' = { 'Name' = 'sAMAccountName',
'EmailAddress' = 'mail',
'Organization' = 'physicalDeliveryOfficeName',
'RealName' = 'cn',
'ExternalAuthId' = 'sAMAccountName',
'Gecos' = 'sAMAccountName',
'WorkPhone' = 'telephoneNumber',
'Address1' = 'streetAddress',
'City' = 'l',
'State' = 'st',
'Zip' = 'postalCode',
'Country' = 'co'
}
},
When I restart apache2 everything works fine. I see no errors. Yet
when
I log into the web page I get this:
[Tue Aug 31 21:44:27 2010] [info]: Successful login for pbarton from
192.168.10.60 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:430)
I check the System Configuration and I see no reference to
RT::Authen::ExternalAuth anywhere in there. From all the logs it does
not even appear that I am loading this plugin.
BTW, I am running Ubuntu 8.0.4 LTS and RT version 3.8.6 and I
installed
RT::Authen::ExternalAuth from cpan version 0.08.
I have successfully run the rt_logins_email2ldap script and was able
to make all the necessary changes to accomoodate the change from local
user auth to LDAP auth. Any help anyone
Can provide I would be greatly appreciative.
Thanks,
--
Peter Barton
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] RT::Authen::ExternalAuth
I think this is what you need
http://search.cpan.org/dist/RT-Extension-LDAPImport/
RT-Extension-LDAPImport (in case the url gets stripped).
It's what I use along with the externalauth, that way I import all the users.
I then run the script nightly to import changes. The external auth plugin will
also update the details when the login. But you can't assign permissions to a
user that's never logged in.
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Dan Stilts
Sent: Wednesday, September 01, 2010 2:16 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT::Authen::ExternalAuth
As far as I know, this only gets updated when the user goes to login.
However, I'm sure it's also very easily scriptable to pull rt3.Users and
then pull the users from LDAP (AD) and update the user via sql in
rt3.Users. Whether this would end up breaking anything, I'm not sure as
this is just off the top of my head thinking, but I wouldn't think so.
Just a thought.
-Dan
On 9/1/10 8:21 AM, Peter Barton wrote:
Thanks a bunch Dan!! That did the trick perfectly! I am now able to
authenticate successfully from AD and from the local system.
Since it was so easy for you to spot my problem maybe you can help me
with one more request. Like I said at the end of my last email I have
run the rt_logins_email2ldap script and everyone has appropriate
usernames to match AD. Is there a way to have RT go through and
populate all the user information for each of the users that already
exist in my system? Or is this supposed to be a dynamic step? When I
open a ticket that existed prior to the installation of
RT::Authen::ExternalAuth the user information is not populated with
anything.
Any direction you can give would be greatly appreciated.
Thanks in advance,
--
Peter Barton
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Dan
Stilts
Sent: Tuesday, August 31, 2010 5:38 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT::Authen::ExternalAuth
Peter,
Looks like you have two plugin lines:
Set(@Plugins, qw(RT::Authen::ExternalAuth));
Set(@Plugins, qw(RTx::Calendar));
Try:
Set(@Plugins,(qw(RT::Authen::ExternalAuth RTx::Calendar)));
Your second plugin line is overwriting the first one.
-Dan
On 8/31/10 3:05 PM, Peter Barton wrote:
I have been searching all day long and I am having some issues getting
this running. Here is a quick copy of my RT_SiteConfig.pm:
Set(@Plugins, qw(RT::Authen::ExternalAuth));
Set(@Plugins, qw(RTx::Calendar));
Set($LogToFile,'debug');
Set($TrustHTMLAttachments, 1);
Set($ExternalAuthPriority, [ 'My_LDAP'
]
);
Set($ExternalInfoPriority, [ 'My_LDAP'
]
);
Set($ExternalServiceUsesSSLorTLS, 0);
Set($AutoCreateNonExternalUsers, 0);
Set($ExternalSettings, { # AN EXAMPLE DB SERVICE
'My_MySQL' = { ## GENERIC SECTION
'type' = 'mysql',
'server' = 'localhost',
'database' = 'rt3',
'table' = 'USERS_TABLE',
'user' = 'rt_user',
'pass' = 'blahblah',
'port' = '3306',
'dbi_driver' = 'mysql',
'u_field' = 'username',
'p_field' = 'password',
'p_enc_pkg' = 'Crypt::MySQL',
'p_enc_sub' = 'password',
'd_field' = 'disabled',
'd_values' = ['0'],
'attr_match_list' = [ 'Gecos',
'Name'
],
'attr_map' = { 'Name' = 'username',
'EmailAddress' = 'email',
'ExternalAuthId' = 'username',
'Gecos' = 'userID'
}
},
# AN EXAMPLE LDAP SERVICE
'My_LDAP' = { ## GENERIC SECTION
'type' = 'ldap',
'server' = 'iesicorp.tf.prv',
'user' = 'cn=user,dc=tf,dc=prv',
'pass' = 'blahblah',
'base' = 'dc=tf,dc=prv',
'filter' = '(objectClass=user)',
'd_filter' = '(objectClass=FooBarBaz)',
'tls' = 0,
'ssl_version' = 3,
'net_ldap_args' = [ version = 3 ],
# 'group' = 'Domain Users',
# 'group_attr' = 'memberof',
'attr_match_list' = [ 'Name',
'EmailAddress',
'RealName',
'WorkPhone',
'Address2'
],
# The mapping of RT attributes on to LDAP attributes
'attr_map' = { 'Name' = 'sAMAccountName',
'EmailAddress' = 'mail',
'Organization' = 'physicalDeliveryOfficeName',
'RealName' = 'cn',
'ExternalAuthId' = 'sAMAccountName',
'Gecos' = 'sAMAccountName',
'WorkPhone' = 'telephoneNumber',
'Address1' = 'streetAddress',
'City' = 'l',
'State' = 'st',
'Zip' = 'postalCode',
'Country' = 'co'
}
},
When I restart apache2 everything works fine. I see no errors. Yet
when
I log into the web page I get this:
[Tue Aug 31 21:44:27 2010] [info]: Successful login for pbarton from
192.168.10.60 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:430)
I check the System Configuration and I see no reference to
RT::Authen::ExternalAuth anywhere in there. From all the logs it does
not even appear that I am loading this plugin.
BTW, I am running Ubuntu 8.0.4 LTS and RT
[rt-users] Modifying placement of custom fields on Basics Tab
Hi, I am using 3.8.7 on CentOS with a MySQL db. I have four custom fields placed on the basics tab of a ticket, they work great, but I would like to reverse their placement on their page. They are just 4 drop downs for specific ticket categories and clients. The more specific region is on the right and the cities are on the left and same with the service categories and actual services. https://rt.fibercloud.net/Admin/CustomFields/index.html Thanks, Dennis RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] RT::Authen::ExternalAuth
On Wed, Sep 01, 2010 at 02:28:32PM -0400, Jason Ledford wrote:
I think this is what you need
http://search.cpan.org/dist/RT-Extension-LDAPImport/
RT-Extension-LDAPImport (in case the url gets stripped).
It's what I use along with the externalauth, that way I import all
the users. I then run the script nightly to import changes. The
external auth plugin will also update the details when the login.
LDAPImport is what I often recommend for folks, there is current work
in the git repo that should be looked at if you're missing features.
But you can't assign permissions to a user that's never logged in.
If you run LDAPImport, that user should be there to find and make
privileged so you can grant them rights
-kevin
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Dan Stilts
Sent: Wednesday, September 01, 2010 2:16 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT::Authen::ExternalAuth
As far as I know, this only gets updated when the user goes to login.
However, I'm sure it's also very easily scriptable to pull rt3.Users and
then pull the users from LDAP (AD) and update the user via sql in
rt3.Users. Whether this would end up breaking anything, I'm not sure as
this is just off the top of my head thinking, but I wouldn't think so.
Just a thought.
-Dan
On 9/1/10 8:21 AM, Peter Barton wrote:
Thanks a bunch Dan!! That did the trick perfectly! I am now able to
authenticate successfully from AD and from the local system.
Since it was so easy for you to spot my problem maybe you can help me
with one more request. Like I said at the end of my last email I have
run the rt_logins_email2ldap script and everyone has appropriate
usernames to match AD. Is there a way to have RT go through and
populate all the user information for each of the users that already
exist in my system? Or is this supposed to be a dynamic step? When I
open a ticket that existed prior to the installation of
RT::Authen::ExternalAuth the user information is not populated with
anything.
Any direction you can give would be greatly appreciated.
Thanks in advance,
--
Peter Barton
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Dan
Stilts
Sent: Tuesday, August 31, 2010 5:38 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT::Authen::ExternalAuth
Peter,
Looks like you have two plugin lines:
Set(@Plugins, qw(RT::Authen::ExternalAuth));
Set(@Plugins, qw(RTx::Calendar));
Try:
Set(@Plugins,(qw(RT::Authen::ExternalAuth RTx::Calendar)));
Your second plugin line is overwriting the first one.
-Dan
On 8/31/10 3:05 PM, Peter Barton wrote:
I have been searching all day long and I am having some issues getting
this running. Here is a quick copy of my RT_SiteConfig.pm:
Set(@Plugins, qw(RT::Authen::ExternalAuth));
Set(@Plugins, qw(RTx::Calendar));
Set($LogToFile,'debug');
Set($TrustHTMLAttachments, 1);
Set($ExternalAuthPriority, [ 'My_LDAP'
]
);
Set($ExternalInfoPriority, [ 'My_LDAP'
]
);
Set($ExternalServiceUsesSSLorTLS, 0);
Set($AutoCreateNonExternalUsers, 0);
Set($ExternalSettings, { # AN EXAMPLE DB SERVICE
'My_MySQL' = { ## GENERIC SECTION
'type' = 'mysql',
'server' = 'localhost',
'database' = 'rt3',
'table' = 'USERS_TABLE',
'user' = 'rt_user',
'pass' = 'blahblah',
'port' = '3306',
'dbi_driver' = 'mysql',
'u_field' = 'username',
'p_field' = 'password',
'p_enc_pkg' = 'Crypt::MySQL',
'p_enc_sub' = 'password',
'd_field' = 'disabled',
'd_values' = ['0'],
'attr_match_list' = [ 'Gecos',
'Name'
],
'attr_map' = { 'Name' = 'username',
'EmailAddress' = 'email',
'ExternalAuthId' = 'username',
'Gecos' = 'userID'
}
},
# AN EXAMPLE LDAP SERVICE
'My_LDAP' = { ## GENERIC SECTION
'type' = 'ldap',
'server' = 'iesicorp.tf.prv',
'user' = 'cn=user,dc=tf,dc=prv',
'pass' = 'blahblah',
'base' = 'dc=tf,dc=prv',
'filter' = '(objectClass=user)',
'd_filter' = '(objectClass=FooBarBaz)',
'tls' = 0,
'ssl_version' = 3,
'net_ldap_args' = [ version = 3 ],
# 'group' = 'Domain Users',
# 'group_attr' = 'memberof',
'attr_match_list' = [ 'Name',
'EmailAddress',
'RealName',
'WorkPhone',
'Address2'
],
# The mapping of RT attributes on to LDAP attributes
'attr_map' = { 'Name' = 'sAMAccountName',
'EmailAddress' = 'mail',
'Organization' = 'physicalDeliveryOfficeName',
'RealName' = 'cn',
'ExternalAuthId' = 'sAMAccountName',
'Gecos' = 'sAMAccountName',
'WorkPhone' = 'telephoneNumber',
'Address1' = 'streetAddress',
'City' = 'l',
'State' = 'st',
Re: [rt-users] RT::Authen::ExternalAuth
But you can't assign permissions to a user that's never logged in. If you run LDAPImport, that user should be there to find and make privileged so you can grant them rights -- Sorry, that's what I meant. If you just use the external auth plugin you can't assign them permissions until they have logged in, unless you are using ldapimport. Can you point me in the direction of the current work in the git repo so I can take a look? RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] RT::Authen::ExternalAuth
On Wed, Sep 01, 2010 at 03:32:35PM -0400, Jason Ledford wrote: But you can't assign permissions to a user that's never logged in. If you run LDAPImport, that user should be there to find and make privileged so you can grant them rights -- Sorry, that's what I meant. If you just use the external auth plugin you can't assign them permissions until they have logged in, unless you are using ldapimport. Ok, good, just wanted to clarify for the list archives. Can you point me in the direction of the current work in the git repo so I can take a look? http://github.com/bestpractical/rt-extension-ldapimport/ It is due for a developer's release, but that hasn't been a priority -kevin pgpuFMU2oZzQf.pgp Description: PGP signature RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] Approval link missing
Hi rt-users,
What permissions must I give to a certain user/group to enable the
'Approval' left-hand-nav menu item?
I had the link for my ApproverCA user but after discussion with the
client I found that this user needed much more restricted rights. I
restricted the rights for this user to almost bare-bones and their
'Approval' link (not surprisingly) disappeared.
What is the minimum amount of rights needed to do this?
My ApprovalTicketRequests are in a ApprovalsCA queue.
Thanks in advance,
/Alister
P.S. Here is some extra info for what I have done with my RT install
exactly.
RT:3.8.8
OnTicketCreate an approval-request goes into the ApprovalsCA queue.
In the future other tickets will go into other queues.
(I am not opposed to using the ___Approvals queue, I just didn't think I
could restrict access on Group Membership for groups can/cannot approve.)
From: http://wiki.bestpractical.com/view/ApprovalCreation
By managing your permissions, you can set up Approval systems
for various organisational departments.
Note that if you're using the default ___Approvals Queue for your
approvals, you'll need to give the people who are to approve things
permissions to see tickets in this queue (which you can only do by
granting Global permissions.) You'll want to grant ShowTicket to
AdminCC's (which ever role your template attaches the approving group to
the approval ticket as)
I have tried this for my own queue but it doesn't seem to work.
Permissions I have set:
Global:
AdminCC:: ShowTicket
ApprovalsCA Queue:
ApproversCA: ModifyTicket, SeeQueue, ShowTicket
My-Approval-Template:
===Create-Ticket: changerequest-approval
Subject: A ticket needs approval - {$Tickets{'TOP'}-Subject}
Depended-On-By: TOP
Refers-To: TOP
Queue: ApprovalsCA
Type: approval
Owner: username-of-owner
AdminCC: {
my $group_name = ApproversCA;
my $groups = RT::Groups-new( $RT::SystemUser );
$groups-LimitToUserDefinedGroups();
$groups-Limit( 'FIELD' = 'Name',
'OPERATOR' = '=', 'VALUE' = $group_name );
$groups-First-Id;
}
Content: Someone has moved a ticket into the ChangeRequests queue. You
should review and approve it.
ENDOFCONTENT
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
[rt-users] Chose Scrip order?
Is there any way to prioritize Scrips? Or perhaps someone can suggest something else based on the following? I'm doing something in Scrip 1 that may alter custom field X (employee numbers). Scrip 2 which is in place and working fine right now has the job of looking up some employee details for every employee number listed in field X, and storing those details in field Y. It runs only when: Transaction type is Create OR Transaction field is field X (field X was changed) OR Someone modified field Y by hand (nobody is ever supposed to do this) If I know Scrip 2 runs after Scrip 1, then I know custom field Y will have the correct data because field X was up to date. RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Approval link missing
Found it. It was a global setting. Configuration Global Group Rights $mygroup ShowApprovalsTab Cheers, Alister West alis...@gossamer-threads.com http://www.gossamer-threads.com What permissions must I give to a certain user/group to enable the 'Approval' left-hand-nav menu item? RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Chose Scrip order?
On Wed, Sep 01, 2010 at 04:40:55PM -0400, Jeff Blaine wrote: Is there any way to prioritize Scrips? http://wiki.bestpractical.com/view/ScripExecOrder RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] Using the CLI in Windows
I ran into this issue this week and found a solution, so I thought I'd share it. I've got a set of scripts that use the CLI extensively. I got the the script that runs on Windows and found that the CLI would run, but not authenticate correctly with the server. Long story short: the CLI expects unix-style paths for finding an .rtrc file and doesn't know how to deal with Windows-style paths. There are two solutions I can see: 1) hack the rt CLI script so it also knows in general how to parse Windows paths 2) store the account settings in environment variables I ultimately chose #2, since it was the quickest route to getting things done. I could probably do #1 at this point, but it will have to wait until other projects are done. Cheers. Seth -- Seth Galitzer Systems Coordinator Computing and Information Sciences Kansas State University http://www.cis.ksu.edu/~sgsax sg...@ksu.edu 785-532-7790 RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Tickets in Approval queue hard to find
On Wed, Sep 01, 2010 at 12:37:20PM -0400, Josh Narins wrote:
Wed Sep 1 16:34:04 2010] [info]: Ticket 504 created in queue 'Approvals'
by RT_System
(/opt/local/rt/bin/../lib/RT/Ticket_Overlay.pm:671)
If you used the builtin ___Approvals queue, you'd just click on the Approvals
tab on the left to see pending approvals you need to work.
-kevin
That's obviously what I want, maybe I've messed something up by creating an
Approvals queue by hand, first?
I changed my template to look like this but Approvals still seems empty.
===Create-Ticket: ___Approvals
Subject: Please Approve {$Tickets{'TOP'}-Subject}
Queue: ___Approvals
Type: approval
Depended-On-By: {$Tickets{TOP}-Id}
Refers-To: {$Tickets{TOP}-Id}
Status: new
Requestors: {$Tickets{TOP}-Owner}
Condition: On Fixed
Content-Type: text/plain
Content: Someone has completed the task {$Tickets{'TOP'}-Subject}. Please
review. Resolve this ticket if the review was satisfactory.
ENDOFCONTENT
Josh Narins
Director of Application Development
SeniorBridge
845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Mobile: (917) 488-6248
Fax: (212) 994-4260
jnar...@seniorbridge.com
SeniorBridge
Managing Complex Chronic Care
http://www.seniorbridge.com
SeniorBridge Statement of Confidentiality: The contents of this email message
are intended for the exclusive use of the addressee(s) and may contain
confidential or privileged information. Any dissemination, distribution or
copying of this email by an unintended or mistaken recipient is strictly
prohibited. In said event, kindly reply to the sender and destroy all entries
of this message and any attachments from your system. Thank you.
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Tickets in Approval queue hard to find
On Wed, Sep 01, 2010 at 06:04:10PM -0400, Josh Narins wrote:
On Wed, Sep 01, 2010 at 12:37:20PM -0400, Josh Narins wrote:
Wed Sep 1 16:34:04 2010] [info]: Ticket 504 created in queue
'Approvals' by RT_System
(/opt/local/rt/bin/../lib/RT/Ticket_Overlay.pm:671)
If you used the builtin ___Approvals queue, you'd just click on the
Approvals
tab on the left to see pending approvals you need to work.
-kevin
That's obviously what I want, maybe I've messed something up by creating an
Approvals queue by hand, first?
I changed my template to look like this but Approvals still seems empty.
===Create-Ticket: ___Approvals
Subject: Please Approve {$Tickets{'TOP'}-Subject}
Queue: ___Approvals
Type: approval
Depended-On-By: {$Tickets{TOP}-Id}
Refers-To: {$Tickets{TOP}-Id}
Status: new
Requestors: {$Tickets{TOP}-Owner}
Condition: On Fixed
Content-Type: text/plain
Content: Someone has completed the task {$Tickets{'TOP'}-Subject}. Please
review. Resolve this ticket if the review was satisfactory.
ENDOFCONTENT
Your tickets don't have an Owner or AdminCcs, who is supposed to work
them?
-kevin
pgp9Nbg0F01cD.pgp
Description: PGP signature
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] RT::Authen::ExternalAuth
On Wed, Sep 01, 2010 at 03:32:35PM -0400, Jason Ledford wrote: But you can't assign permissions to a user that's never logged in. If you run LDAPImport, that user should be there to find and make privileged so you can grant them rights -- Sorry, that's what I meant. If you just use the external auth plugin you can't assign them permissions until they have logged in, unless you are using ldapimport. Ok, good, just wanted to clarify for the list archives. Can you point me in the direction of the current work in the git repo so I can take a look? http://github.com/bestpractical/rt-extension-ldapimport/ It is due for a developer's release, but that hasn't been a priority -kevin After I wrote this email earlier I did some searches and found the LDAPImport script. I have messed with it all day and now have it working pretty reliably. I have two questions though. 1. If I try to search from the top of my AD Tree the script crashes and says the search is too large, so I am forced to run this multiple times and refine my baseDN each time. Anyone know of a way to increase the size of the search so I can do my entire tree each night? 2. I have Custom Fields added to my user information ( Manager, Title ) and I was wondering if the LDAPImport script can import into the custom fields? Thanks for any help, -- Peter Barton RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] RT::Authen::ExternalAuth
On Wed, Sep 01, 2010 at 05:13:30PM -0500, Peter Barton wrote: After I wrote this email earlier I did some searches and found the LDAPImport script. I have messed with it all day and now have it working pretty reliably. I have two questions though. 1. If I try to search from the top of my AD Tree the script crashes and says the search is too large, so I am forced to run this multiple times and refine my baseDN each time. Anyone know of a way to increase the size of the search so I can do my entire tree each night? How many users? I have it importing/updating 50-60K users without issue. 2. I have Custom Fields added to my user information ( Manager, Title ) and I was wondering if the LDAPImport script can import into the custom fields? CF.Foo should work patches for README welcome -kevin pgpz8VOW8Hm5v.pgp Description: PGP signature RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] RT::Authen::ExternalAuth
We had to set MaxPageSize on the DC we were querying. There is a default MaxPageSize of 1000 records, meaning you can only query 1000 records at a time. You can change it on the DC though to whatever http://support.microsoft.com/kb/315071 It was dying for me as well until we changed that. Cron runs it now. Jason Ledford Systems Analyst The Biltmore Company One North Pack Square Asheville, NC 28801 (828) 225-6127 From: rt-users-boun...@lists.bestpractical.com [rt-users-boun...@lists.bestpractical.com] On Behalf Of Peter Barton [pbar...@iesi.com] Sent: Wednesday, September 01, 2010 6:13 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT::Authen::ExternalAuth After I wrote this email earlier I did some searches and found the LDAPImport script. I have messed with it all day and now have it working pretty reliably. I have two questions though. 1. If I try to search from the top of my AD Tree the script crashes and says the search is too large, so I am forced to run this multiple times and refine my baseDN each time. Anyone know of a way to increase the size of the search so I can do my entire tree each night? 2. I have Custom Fields added to my user information ( Manager, Title ) and I was wondering if the LDAPImport script can import into the custom fields? Thanks for any help, -- Peter Barton RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
