[rt-users] Highest known ticket count?
Hi, I was wondering what the highest known ticket count for any single (as in: one server, no balancing/federation) RT installation is so far... Is there any official info on this? Regards, --ck RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Highest known ticket count?
Hi Christopher, From my side, +- 1.5 million tickets in the DB. A lot of image attachments and the DB size is around 240GB. We had some performance issues but partitioning the RT DB boosted the performance. Regards Ronald On Mon, Sep 13, 2010 at 12:30 PM, Christopher Kunz chrisl...@de-punkt.de wrote: Hi, I was wondering what the highest known ticket count for any single (as in: one server, no balancing/federation) RT installation is so far... Is there any official info on this? Regards, --ck RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] Attachments missing in RESOLVED template
Hello We have RT 3.8.4 running. Our users are missing the functionality, that when they put ticket to RESOLVED, writing some info into message field, and adding some attachments there, then the requestor receive the email but WITHOUT attachment. How we can change this ? Currently we have to make REPLY (with that attachment) and then hitting Resolve, but that's 2 steps with 2 emails to the requestor, which can be done by only one. BR, Miroslav -- View this message in context: http://old.nabble.com/Attachments-missing-in-RESOLVED-template-tp29697019p29697019.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Attachments missing in RESOLVED template
Hi. Normally, the resolve is done as a comment, and the requestor only gets a notification that the ticket is resolved. If you want to do it in one step, you can click Reply, change status to resolved and add the information that you want to send to the requestor. Alternatively, you can click Resolve, and change the update type to Reply to requestors. You can probably change the default behavior some way, but I don't know how. /Johan -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- boun...@lists.bestpractical.com] On Behalf Of Miroslav Horvath Sent: den 13 september 2010 13:05 To: rt-users@lists.bestpractical.com Subject: [rt-users] Attachments missing in RESOLVED template Hello We have RT 3.8.4 running. Our users are missing the functionality, that when they put ticket to RESOLVED, writing some info into message field, and adding some attachments there, then the requestor receive the email but WITHOUT attachment. How we can change this ? Currently we have to make REPLY (with that attachment) and then hitting Resolve, but that's 2 steps with 2 emails to the requestor, which can be done by only one. BR, Miroslav -- View this message in context: http://old.nabble.com/Attachments-missing- in-RESOLVED-template-tp29697019p29697019.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] Multiple instances of RT web - 1 DB
Is it ok to have multiple webservers running the front end for an RT instance all pointing at the same RT DB? I assume it should be but just want confirmation first. Thanks, Justin - Justin Hayes OpenBet Support Manager justin.ha...@openbet.com RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Multiple instances of RT web - 1 DB
On 09/13/2010 09:51 AM, Justin Hayes wrote: Is it ok to have multiple webservers running the front end for an RT instance all pointing at the same RT DB? I assume it should be but just want confirmation first. Thanks, Justin Works just fine. Makes an easy way to test changes and extensions that don't require DB changes. Jeff RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] RT-Extension-LDAPImport
Anyone have any ideas on this one? -- Peter Barton -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Peter Barton Sent: Friday, September 10, 2010 8:08 AM To: RT-Users@lists.bestpractical.com Subject: [rt-users] RT-Extension-LDAPImport I have had some really good luck integrating our Active Directory users into RT. However, I was wondering if I could use LDAPImport to import from multiple domains? My Company expands by acquisition and we end up having multiple AD Domains out there. Since we set the configuration for LDAPImport in RT_SiteConfig.pm I was wondering if I could put multiple locations to poll from? Thanks, -- Peter Barton RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] RT-Extension-LDAPImport
On Mon, Sep 13, 2010 at 09:14:25AM -0500, Peter Barton wrote: Anyone have any ideas on this one? You really should wait more than a single business day before bumping a question. This is not currently a feature of LDAPImport. It is on the todo list, but I have no idea when the feature will be worked on. -kevin -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Peter Barton Sent: Friday, September 10, 2010 8:08 AM To: RT-Users@lists.bestpractical.com Subject: [rt-users] RT-Extension-LDAPImport I have had some really good luck integrating our Active Directory users into RT. However, I was wondering if I could use LDAPImport to import from multiple domains? My Company expands by acquisition and we end up having multiple AD Domains out there. Since we set the configuration for LDAPImport in RT_SiteConfig.pm I was wondering if I could put multiple locations to poll from? Thanks, -- Peter Barton RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! pgpqxHwhkPWGX.pgp Description: PGP signature RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Questions on customizing RTIR fields
On Sat, Sep 04, 2010 at 06:05:52PM -0400, John McDonald wrote: Hi all, I'm new to RTIR, but a friend of mine asked me to help him set it up to use at his small company, and for a few beers I agreed. I haven't touched Linux/Apache/perl/etc. for about 5 years, so I'm kind of rusty. I downloaded Ground Tactics RT VMware player image, which is running RT 3.8.7, Apache2 w/mod_perl2, Ubuntu 8.0.4 and MySQL 5.0.51. I made a few tweaks and installed the latest RTIR over top of that (2.4.4). Everything seems to be running fine, and now I want to customize some of the fields RTIR uses to better align it with how he works. The first thing I need do it remove the `SLA' option, since he's the lone security guy in the company and SLAs don't really apply. I went into Configuration-Queues-Incident Report-Ticket Custom Fields and selected the SLA field and hit submit. Now when I go to create an incident report the SLA selection box is gone, but the label `SLA:' is still displayed on the page between `Constituency' and `Customer'. How can I get rid of the label? He'd also like me to change the names of some of the fields - e.g. change `How Reported' to `Trigger', etc. (his request, not mine). How can I change just the label for a custom field? There was a bunch of work on supporting changes to CFs in the 2.5 branch, but I don't believe those have trickled down to 2.4 as of yet. -kevin pgpQDxYdlQyVb.pgp Description: PGP signature RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] RT log has Group Error
On Wed, Sep 08, 2010 at 03:54:56PM -0700, Kenneth Crocker wrote: To List, I'm getting an error on my log file that I don't understand. [Wed Sep 8 22:30:44 2010] [error]: Group::HasMember was called with an argument that isn't an RT::Principal or id. It's (undefined) (/opt/rt3/bin/../lib/RT/Group_Overlay.pm:1046) Does anyone know how this error is specifically generated? Like, was it trying to send an email to someone that doesn't exist in the User Table? I'll dig for it, but a little direction here would suffice for me to dig in the right direction. It is nearly impossible to say without more context and RT version, but there was a bug fixed in 3.8.8 where some uses of SimpleSearch would cause an invalid Privileged check -kevin pgpPZhf8Z4ual.pgp Description: PGP signature RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Displaying actual OtherRecipients of a transaction in email sent to all recipients
On Thu, Sep 09, 2010 at 11:07:16AM -0400, Chris Hardie wrote: Hi. I'm trying to find a way to display the Other Recipients of a transaction in the headers of the email message generated to everyone involved - Requestors, CCs, and Other Recipients. So, if I reply to a ticket and type in an address in the CC field of the reply form, but don't actually add that recipient as a CC to the ticket, I still want everyone getting the reply to see everyone else who received it. Another way to say this is that I'm looking for a third behavior for the $UseFriendlyToLine config option - instead of blank or Friendly Text I want to actually display the addresses being e-mailed in the To/CC header fields (but just for one queue). It sounds like you want to collapse your scrips so that Notify Requestors, Ccs and Other Recipients happens all in one action. We don't recommend that you send to AdminCcs and Requestors at the same time. Otherwise, you could certainly add a note to the outgoing mail by writing some code in your template to examine RT-Send-Cc -kevin pgpz6X7YDEqvj.pgp Description: PGP signature RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Prevent Could not load a valid user email to invalid requestor
On Thu, Sep 09, 2010 at 12:33:16PM -0400, Bill Kuntz wrote:
We limit ticket creation to uses that are in the RT database. When
someone who is not in the system sends an email, they get the Could not
load valid user message back. Additionally the admin user gets the
same message.
We do not want the user to get the message. 99.9% of the time it is
spam with a forged from address.
Can we just copy Email.pm to the local tree, and comment out the
following bit of code, or is there an easier way?
You want to copy *only* the subroutine you're overriding to
Email_Local.pm in the local tree and edit it.
We've debated ways to make this more configurable, but nothing has
made it to trunk.
-kevin
# Also notify the requestor that his request has been dropped.
if ($args{'Requestor'} ne RT-Config-Get('OwnerEmail')) {
MailError(
To = $args{'Requestor'},
Subject = Could not load a valid user,
Explanation = EOT,
RT could not load a valid user, and RT's configuration does not allow
for the creation of a new user for your email.
EOT
MIMEObj = $args{'Message'},
LogLevel = 'error'
);
Thanks,
Bill
--
Bill Kuntz
FCLA Open Systems Group
(352) 392-9020 x 242
RT Training in Washington DC, USA on Oct 25 26 2010
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Re: [rt-users] RT log has Group Error
Kevin, Yea. I was looking thru the list of fixes in 3.8.8 and found one that sounded an awful lot like what I'm getting. I think I'll wait for 3.10 and go with that one. Thanks. Kenn On Mon, Sep 13, 2010 at 7:48 AM, Kevin Falcone falc...@bestpractical.comwrote: On Wed, Sep 08, 2010 at 03:54:56PM -0700, Kenneth Crocker wrote: To List, I'm getting an error on my log file that I don't understand. [Wed Sep 8 22:30:44 2010] [error]: Group::HasMember was called with an argument that isn't an RT::Principal or id. It's (undefined) (/opt/rt3/bin/../lib/RT/Group_Overlay.pm:1046) Does anyone know how this error is specifically generated? Like, was it trying to send an email to someone that doesn't exist in the User Table? I'll dig for it, but a little direction here would suffice for me to dig in the right direction. It is nearly impossible to say without more context and RT version, but there was a bug fixed in 3.8.8 where some uses of SimpleSearch would cause an invalid Privileged check -kevin RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] RT log has Group Error
Um, I think Kevin was saying it was fixed in 3.8.8, so you could use that. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar...@seniorbridge.com seniorbridge.comhttp://www.seniorbridge.com/ [http://www.seniorbridge.com/images/seniorbridgedisclaimerTAG.gif] SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you. From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker Sent: Monday, September 13, 2010 12:06 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT log has Group Error Kevin, Yea. I was looking thru the list of fixes in 3.8.8 and found one that sounded an awful lot like what I'm getting. I think I'll wait for 3.10 and go with that one. Thanks. Kenn On Mon, Sep 13, 2010 at 7:48 AM, Kevin Falcone falc...@bestpractical.commailto:falc...@bestpractical.com wrote: On Wed, Sep 08, 2010 at 03:54:56PM -0700, Kenneth Crocker wrote: To List, I'm getting an error on my log file that I don't understand. [Wed Sep 8 22:30:44 2010] [error]: Group::HasMember was called with an argument that isn't an RT::Principal or id. It's (undefined) (/opt/rt3/bin/../lib/RT/Group_Overlay.pm:1046) Does anyone know how this error is specifically generated? Like, was it trying to send an email to someone that doesn't exist in the User Table? I'll dig for it, but a little direction here would suffice for me to dig in the right direction. It is nearly impossible to say without more context and RT version, but there was a bug fixed in 3.8.8 where some uses of SimpleSearch would cause an invalid Privileged check -kevin RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Questions on customizing RTIR fields
Gotcha - thanx. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Monday, September 13, 2010 10:35 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Questions on customizing RTIR fields On Sat, Sep 04, 2010 at 06:05:52PM -0400, John McDonald wrote: Hi all, I'm new to RTIR, but a friend of mine asked me to help him set it up to use at his small company, and for a few beers I agreed. I haven't touched Linux/Apache/perl/etc. for about 5 years, so I'm kind of rusty. I downloaded Ground Tactics RT VMware player image, which is running RT 3.8.7, Apache2 w/mod_perl2, Ubuntu 8.0.4 and MySQL 5.0.51. I made a few tweaks and installed the latest RTIR over top of that (2.4.4). Everything seems to be running fine, and now I want to customize some of the fields RTIR uses to better align it with how he works. The first thing I need do it remove the `SLA' option, since he's the lone security guy in the company and SLAs don't really apply. I went into Configuration-Queues-Incident Report-Ticket Custom Fields and selected the SLA field and hit submit. Now when I go to create an incident report the SLA selection box is gone, but the label `SLA:' is still displayed on the page between `Constituency' and `Customer'. How can I get rid of the label? He'd also like me to change the names of some of the fields - e.g. change `How Reported' to `Trigger', etc. (his request, not mine). How can I change just the label for a custom field? There was a bunch of work on supporting changes to CFs in the 2.5 branch, but I don't believe those have trickled down to 2.4 as of yet. -kevin RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Can't display web page after ticket create
Yep - that was it. I had set WebDomain to 'localhost' and it didn't like that. I had to hardcode the IP address since I'm not currently set up as a domain (still in testing with a local VM). Than. John -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Monday, September 13, 2010 11:35 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Can't display web page after ticket create On Fri, Sep 10, 2010 at 04:11:50PM -0400, John McDonald wrote: Hi all, I was playing around with RTIR, but it was more complicated than I needed so I decided to stick with RT and just create a custom queue. I created the queue (`TIG Investigations') and added a couple of custom fields. I then went to the Create a New Ticket page for the queue, filled out all of the fields (except the emails - I don't have any of that set up) and hit `Create'. It paused for a few seconds and then the browser displayed a `Cannot display the webpage' error. I tried it with both IE Firefox with the same results. I went back to the RT home page and the ticket had been successfully created. Try disabling the Friendly Errors in IE and Firefox so you can tell what the real problem is. Most likely, you've failed to configure some part of RT_SiteConfig.pm and RT is directing you somewhere invalid. -kevin RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] MyReminder for nobody
On 09/13/2010 08:38 AM, Kevin Falcone wrote:
On Sun, Sep 12, 2010 at 08:47:02PM -0400, JAIN JACOB wrote:
Hi,
I'm using RT 3.8.8 on RED HAT LINUX 5.0 with apache 2.0.
I have moved the RT database from RT 3.6.5 to RT 3.8.8 and has run the
upgrade scripts. But
when I login to RT on my reminder sections I'm seeing reminders for
'nobody' along with the
reminder that I have set.
Even non superusers get the same reminder section( reminder for nobody).
Could you please let
MyReminders has searched for
$reminders-FromSQL('(Owner = Nobody OR Owner =
'.$session{'CurrentUser'}-Name.')'
for a long time
-kevin
Jain, this bugged me too. Easy fix is to copy
/path/to/rt/share/html/Elements/MyReminders to
/path/to/rt/local/html/Elements/MyReminders and remove the 'Owner =
Nobody OR ' chunk.
Not sure why Nobody's reminders are shown by default. My only guess is
so there'd be an easy way to remind or notify everyone of something.
Around here, though, people would just miss setting an owner and end up
confusing the rest of us.
Cheers,
Paul
RT Training in Washington DC, USA on Oct 25 26 2010
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[rt-users] ExternalAuth and multiple LDAP servers
We have a few AD servers that I'd like ExternalAuth to try (in case one is down). What would the format be for the 'server' string to refer to multiple LDAP servers, or is the correct way to set up multiple complete LDAP sections under $ExternalSettings? RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] ExternalAuth and multiple LDAP servers
Hi. I believe ExternalAuth extension allows you to describe multiple sources. You name them differently and list them in order they should be checked. So I think support of two or more ldap servers should work just fine. 13.09.2010 20:44 пользователь Nick Kartsioukas change+lists...@nightwind.net change%2blists...@nightwind.net написал: We have a few AD servers that I'd like ExternalAuth to try (in case one is down). What would the format be for the 'server' string to refer to multiple LDAP servers, or is the correct way to set up multiple complete LDAP sections under $ExternalSettings? RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] Need help with RT-SQL on days calculation
To list, I've been to the wiki and did some googling but no joy. Most likely my inexperience with both. I'm trying to run a query in RT that will give me all open tickets that are due within the next 30 days. Simple enough, but I can't seem to get the syntax right. I have: ( Status != 'resolved' AND Status != 'rejected' ) AND Due (today + 30 days). I've tried variations of 'Today' and no joy. Help please? Thanks. Kenn LBNL RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Need help with RT-SQL on days calculation
On Mon, Sep 13, 2010 at 10:38:54AM -0700, Kenneth Crocker wrote: To list, I've been to the wiki and did some googling but no joy. Most likely my inexperience with both. I'm trying to run a query in RT that will give me all open tickets that are due within the next 30 days. Simple enough, but I can't seem to get the syntax right. I have: ( Status != 'resolved' AND Status != 'rejected' ) AND Due (today + 30 days). I've tried variations of 'Today' and no joy. Help please? Thanks. Kenn LBNL What about something like: Due '30 days from now' AND Due 'today' with the additional list of statuses? Regards, Ken RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Need help with RT-SQL on days calculation
That should also be: Due '1 day ago' and not: Due 'today' Ken On Mon, Sep 13, 2010 at 12:47:11PM -0500, Kenneth Marshall wrote: On Mon, Sep 13, 2010 at 10:38:54AM -0700, Kenneth Crocker wrote: To list, I've been to the wiki and did some googling but no joy. Most likely my inexperience with both. I'm trying to run a query in RT that will give me all open tickets that are due within the next 30 days. Simple enough, but I can't seem to get the syntax right. I have: ( Status != 'resolved' AND Status != 'rejected' ) AND Due (today + 30 days). I've tried variations of 'Today' and no joy. Help please? Thanks. Kenn LBNL What about something like: Due '30 days from now' AND Due 'today' with the additional list of statuses? Regards, Ken RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Need help with RT-SQL on days calculation
or: Due '1970-01-02' (if you're interested in overdue tickets as well) Cheers, Paul On 09/13/2010 10:55 AM, Kenneth Marshall wrote: That should also be: Due '1 day ago' and not: Due 'today' Ken On Mon, Sep 13, 2010 at 12:47:11PM -0500, Kenneth Marshall wrote: On Mon, Sep 13, 2010 at 10:38:54AM -0700, Kenneth Crocker wrote: To list, I've been to the wiki and did some googling but no joy. Most likely my inexperience with both. I'm trying to run a query in RT that will give me all open tickets that are due within the next 30 days. Simple enough, but I can't seem to get the syntax right. I have: ( Status != 'resolved' AND Status != 'rejected' ) AND Due (today + 30 days). I've tried variations of 'Today' and no joy. Help please? Thanks. Kenn LBNL What about something like: Due '30 days from now' AND Due 'today' with the additional list of statuses? Regards, Ken RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Need help with RT-SQL on days calculation
Kenneth, All, Thanks. That did it. I see my problem was using parenthesis and not using quotes. Thanks again. Kenn LBNL On Mon, Sep 13, 2010 at 10:55 AM, Kenneth Marshall k...@rice.edu wrote: That should also be: Due '1 day ago' and not: Due 'today' Ken On Mon, Sep 13, 2010 at 12:47:11PM -0500, Kenneth Marshall wrote: On Mon, Sep 13, 2010 at 10:38:54AM -0700, Kenneth Crocker wrote: To list, I've been to the wiki and did some googling but no joy. Most likely my inexperience with both. I'm trying to run a query in RT that will give me all open tickets that are due within the next 30 days. Simple enough, but I can't seem to get the syntax right. I have: ( Status != 'resolved' AND Status != 'rejected' ) AND Due (today + 30 days). I've tried variations of 'Today' and no joy. Help please? Thanks. Kenn LBNL What about something like: Due '30 days from now' AND Due 'today' with the additional list of statuses? Regards, Ken RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] rt 3.8.8 issue with CSS
Hello, I have a fresh install of rt-3.8.8 on RHEL5 when I go to http://serverIP/ticket (/ticket is aliased in apache configs to /opt/rt3/share/html, which is where the RT is installed) I get the login screen, but alasa, with no CSS. so it looks ugly.. I don't see any errors at all in apache's access_log and error_log (no 404s or anything) I see that I do, indeed, have CSS: [r...@curt css]# pwd /opt/rt3/share/html/NoAuth/css [r...@curt css]# ls -l total 28 drwxr-xr-x 2 root bin 4096 Sep 7 12:34 3.4-compat drwxr-xr-x 2 root bin 4096 Sep 7 12:34 3.5-default -rw-r--r-- 1 root bin 2390 Sep 7 12:34 autohandler drwxr-xr-x 2 root bin 4096 Sep 7 12:34 base -rw-r--r-- 1 root bin 2649 Sep 7 12:34 dhandler -rw-r--r-- 1 root bin 3043 Sep 7 12:34 print.css drwxr-xr-x 3 root bin 4096 Sep 7 12:34 web2 [r...@curt css]# nothing's weird about the install, SELinux is disabled, etc.. any ideas? RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] MyReminder for nobody
Jain, Paul,
I don't create reminders that are owned by Nobody so I don't have that
problem. Do either of you have scrips that automatically create reminders?
Kenn
LBNL
On Mon, Sep 13, 2010 at 9:42 AM, Paul paul.crove...@gmail.com wrote:
On 09/13/2010 08:38 AM, Kevin Falcone wrote:
On Sun, Sep 12, 2010 at 08:47:02PM -0400, JAIN JACOB wrote:
Hi,
I'm using RT 3.8.8 on RED HAT LINUX 5.0 with apache 2.0.
I have moved the RT database from RT 3.6.5 to RT 3.8.8 and has run
the upgrade scripts. But
when I login to RT on my reminder sections I'm seeing reminders for
'nobody' along with the
reminder that I have set.
Even non superusers get the same reminder section( reminder for
nobody). Could you please let
MyReminders has searched for
$reminders-FromSQL('(Owner = Nobody OR Owner =
'.$session{'CurrentUser'}-Name.')'
for a long time
-kevin
Jain, this bugged me too. Easy fix is to copy
/path/to/rt/share/html/Elements/MyReminders to
/path/to/rt/local/html/Elements/MyReminders and remove the 'Owner =
Nobody OR ' chunk.
Not sure why Nobody's reminders are shown by default. My only guess is
so there'd be an easy way to remind or notify everyone of something.
Around here, though, people would just miss setting an owner and end up
confusing the rest of us.
Cheers,
Paul
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] MyReminder for nobody
None here.
Cheers,
Paul
On 09/13/2010 12:26 PM, Kenneth Crocker wrote:
Jain, Paul,
I don't create reminders that are owned by Nobody so I don't have that
problem. Do either of you have scrips that automatically create reminders?
Kenn
LBNL
On Mon, Sep 13, 2010 at 9:42 AM, Paul paul.crove...@gmail.com wrote:
On 09/13/2010 08:38 AM, Kevin Falcone wrote:
On Sun, Sep 12, 2010 at 08:47:02PM -0400, JAIN JACOB wrote:
Hi,
I'm using RT 3.8.8 on RED HAT LINUX 5.0 with apache 2.0.
I have moved the RT database from RT 3.6.5 to RT 3.8.8 and has run
the upgrade scripts. But
when I login to RT on my reminder sections I'm seeing reminders for
'nobody' along with the
reminder that I have set.
Even non superusers get the same reminder section( reminder for
nobody). Could you please let
MyReminders has searched for
$reminders-FromSQL('(Owner = Nobody OR Owner =
'.$session{'CurrentUser'}-Name.')'
for a long time
-kevin
Jain, this bugged me too. Easy fix is to copy
/path/to/rt/share/html/Elements/MyReminders to
/path/to/rt/local/html/Elements/MyReminders and remove the 'Owner =
Nobody OR ' chunk.
Not sure why Nobody's reminders are shown by default. My only guess is
so there'd be an easy way to remind or notify everyone of something.
Around here, though, people would just miss setting an owner and end up
confusing the rest of us.
Cheers,
Paul
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] rt 3.8.8 issue with CSS
Also, thought it might be a good idea to attach my RT_SiteConfig.pm ...
And this:
[r...@curt conf.d]# cat rt3.conf
Alias /ticket /opt/rt3/share/html
PerlRequire /opt/rt3/bin/webmux.pl
Directory /opt/rt3/share/html
AllowOverride All
Options ExecCGI FollowSymlinks
RewriteEngine On
RedirectMatch permanent (.*)/$ $1/index.html
AddDefaultCharset UTF-8
SetHandler perl-script
PerlHandler RT::Mason
/Directory
[r...@curt conf.d]#
Any help is highly appreciated, this is sort of urgent :/
Hello,
I have a fresh install of rt-3.8.8 on RHEL5
when I go to http://serverIP/ticket (/ticket is aliased in apache
configs to /opt/rt3/share/html, which is where the RT is installed) I get
the login screen, but alasa, with no CSS. so it looks ugly..
I don't see any errors at all in apache's access_log and error_log (no
404s or anything)
I see that I do, indeed, have CSS:
[r...@curt css]# pwd
/opt/rt3/share/html/NoAuth/css
[r...@curt css]# ls -l
total 28
drwxr-xr-x 2 root bin 4096 Sep 7 12:34 3.4-compat
drwxr-xr-x 2 root bin 4096 Sep 7 12:34 3.5-default
-rw-r--r-- 1 root bin 2390 Sep 7 12:34 autohandler
drwxr-xr-x 2 root bin 4096 Sep 7 12:34 base
-rw-r--r-- 1 root bin 2649 Sep 7 12:34 dhandler
-rw-r--r-- 1 root bin 3043 Sep 7 12:34 print.css
drwxr-xr-x 3 root bin 4096 Sep 7 12:34 web2
[r...@curt css]#
nothing's weird about the install, SELinux is disabled, etc..
any ideas?
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
# Any configuration directives you include here will override
# RT's default configuration file, RT_Config.pm
#
# To include a directive here, just copy the equivalent statement
# from RT_Config.pm and change the value. We've included a single
# sample value below.
#
# This file is actually a perl module, so you can include valid
# perl code, as well.
#
# The converse is also true, if this file isn't valid perl, you're
# going to run into trouble. To check your SiteConfig file, use
# this comamnd:
#
# perl -c /path/to/your/etc/RT_SiteConfig.pm
Set( $rtname, 'myhostname.mydomain.com');
Set( $Organization, 'myhostname.mydomain.com');
Set($MinimumPasswordLength , 5);
Set($Timezone , 'US/Eastern');
#Set(@Plugins, qw(
# RT::Authen::ExternalAuth
# ));
Set($HomepageComponents, [qw(
QuickCreate
Quicksearch
MyAdminQueues
MySupportQueues
MyReminders
RefreshHomepage
Dashboards
)]);
Set( $DatabaseType, 'mysql');
Set( $DatabaseHost, 'localhost');
Set( $DatabaseRTHost , 'localhost');
Set( $DatabaseName , 'rt3');
Set( $DatabasePort , '');
Set( $DatabaseUser , 'myrtuser');
Set( $DatabasePassword , 'myrtpass');
Set($OwnerEmail , 'root');
Set($LoopsToRTOwner , 1);
Set($SendmailArguments , -oi -t -f m...@mydomain.com);
Set($MaxAttachmentSize , 1000);
Set($RTAddressRegexp , '^...@myhostname.mydomain.com$');
Set($CorrespondAddress , 'no-re...@myhostname.mydomain.com');
Set($CommentAddress , 'no-re...@myhostname.mydomain.com');
Set($UseFriendlyFromLine , 1);
Set($FriendlyFromLineFormat , \%s\ %s);
Set($UseFriendlyToLine , 1);
Set($FriendlyToLineFormat , \%s Ticket #%s\:;);
Set($NotifyActor , 0);
Set($RecordOutgoingEmail , 1);
Set($WebPath , /ticket);
Set($WebPort , 80);
Set($WebBaseURL , http://curt;);
Set($WebURL , $WebBaseURL . $WebPath . /);
Set($WebImagesURL , $WebURL . /NoAuth/images);
Set($MessageBoxWidth , 72);
Set($MessageBoxWrap, HARD);
Set($MaxInlineBody, 13456);
Set($DefaultSummaryRows, 10);
Set($OldestTransactionsFirst, '1');
Set($DateDayBeforeMonth , 0);
Set($AmbiguousDayInPast , 1);
#require /opt/rt3/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.pm;
#Set($Autocreate, {Privileged = 1});
#Set(@Plugins,(qw(Extension::QuickDelete RT::FM)));
1;
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
[rt-users] WebExternalAuth not working at all
I'm currently running RT 3.8.7 under Ubuntu 10.04 with Apache 2
SpeedyCGI. I am trying to use WebExternalAuth for authentication since I
have my Apache install talking to OpenDS (LDAP).
I have the following config in my RT_SiteConfig.pm
Set($WebExternalAuth , 1);
Set($WebFallbackToInternalAuth , 0);
#Set($WebExternalGecos , 0);
Set($WebExternalAuto , 1);
#Set($AutoCreate, {Privileged = 1});
#Set($WebExternalAuthContinuous, 1);
Apache prompts me for a password, and authenticates me. In the Apache logs
[1], it shows my username... but RT keeps dumping me back to the login
screen. I'd presum seeting WebFallBackToInteralAuth to zero or indef to
make that NOT happen. I'm at my wits end trying to figure out what is going
on, why it wont authenticate from apache and why it gives me a login screen
even though it isn't supposed to. I've tried every variation of fiddling
with the configs and I just dont know where to find the debug information
nessiary to fix this.
Please, any help would be GREATLY appreciated
-Jon
[1] 192.168.38.170 - jdavis [13/Sep/2010:12:56:59 -0700] GET /rt/ HTTP/1.1
200 2212 - Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US;
rv:1.9.1.6) Gecko/20091201 Firefox/3.5.6
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
[rt-users] Concatenate two LDAP fields into one RT field
Hi All -
In a bit of a bind here. External authentication is working fine -- we are
a Novell shop. Right now we have the givenName field which holds a users
first name, and the sn field which holds the users last name. RT has the
RealName field which I would like to populate with both givenName and sn so
I can have the users full name.
Right now we basically have the LDAP uid (first initial last name) field
populating a lot of the RT fields...so, we don't really know the first name
of users -- which kind of sucks.
Here is the code from my RT_SiteConfig.pm:
'attr_match_list' = ['Name',
'EmailAddress',
'RealName',
],
# The mapping of RT attributes on to LDAP attributes
'attr_map' = { 'Name' = 'uid',
'RealName' = 'uid',
'ExternalAuthId' = 'uid',
'Gecos' = 'uid',
'NickName' = 'carthageNameID',
}
Is there anything within the RT_SiteConfig file I could do to get a First
Name Last Name population in the RealName field?
Thanks!
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] rt 3.8.8 issue with CSS
another update: when I go to http://myServer/ticket/NoAuth/css/index.html this is what I get: Error during compilation of /opt/rt3/share/html/NoAuth/css/dhandler: Can't locate CSS/Squish.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /opt/rt3/lib /usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl /usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/5.8.8 . /etc/httpd) at /opt/rt3/share/html/NoAuth/css/dhandler line 67. Stack: [/opt/rt3/share/html/NoAuth/css/dhandler:67] [CSS/Squish.pm:67] [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:817] [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:445] [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:773] [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:256] [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:212] [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm:97] [/opt/rt3/bin/../lib/RT/Interface/Web/Request.pm:68] [/usr/lib/perl5/site_perl/5.8.8/Class/Container.pm:275] [/usr/lib/perl5/site_perl/5.8.8/Class/Container.pm:353] [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:348] [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm:868] [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm:822] [/opt/rt3/bin/webmux.pl:78] [CSS/Squish.pm:67] BEGIN failed--compilation aborted at /opt/rt3/share/html/NoAuth/css/dhandler line 67. Stack: [/opt/rt3/share/html/NoAuth/css/dhandler:67] [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:817] [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:445] [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:773] [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:256] [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:212] [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm:97] [/opt/rt3/bin/../lib/RT/Interface/Web/Request.pm:68] [/usr/lib/perl5/site_perl/5.8.8/Class/Container.pm:275] [/usr/lib/perl5/site_perl/5.8.8/Class/Container.pm:353] [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:348] [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm:868] [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm:822] [/opt/rt3/bin/webmux.pl:78] [/opt/rt3/share/html/NoAuth/css/dhandler:67] however: [r...@curt ~]# perl -MCPAN -e 'install CSS::Squish' CPAN: Storable loaded ok Going to read /home/vpolya/.cpan/Metadata Database was generated on Mon, 13 Sep 2010 11:30:52 GMT CSS::Squish is up to date. [r...@curt ~]# this is probably the source of my CSS issue.. why cant it find it, while CPAN claims its installed? :/ Also, thought it might be a good idea to attach my RT_SiteConfig.pm ... And this: [r...@curt conf.d]# cat rt3.conf Alias /ticket /opt/rt3/share/html PerlRequire /opt/rt3/bin/webmux.pl Directory /opt/rt3/share/html AllowOverride All Options ExecCGI FollowSymlinks RewriteEngine On RedirectMatch permanent (.*)/$ $1/index.html AddDefaultCharset UTF-8 SetHandler perl-script PerlHandler RT::Mason /Directory [r...@curt conf.d]# Any help is highly appreciated, this is sort of urgent :/ Hello, I have a fresh install of rt-3.8.8 on RHEL5 when I go to http://serverIP/ticket (/ticket is aliased in apache configs to /opt/rt3/share/html, which is where the RT is installed) I get the login screen, but alasa, with no CSS. so it looks ugly.. I don't see any errors at all in apache's access_log and error_log (no 404s or anything) I see that I do, indeed, have CSS: [r...@curt css]# pwd /opt/rt3/share/html/NoAuth/css [r...@curt css]# ls -l total 28 drwxr-xr-x 2 root bin 4096 Sep 7 12:34 3.4-compat drwxr-xr-x 2 root bin 4096 Sep 7 12:34 3.5-default -rw-r--r-- 1 root bin 2390 Sep 7 12:34 autohandler drwxr-xr-x 2 root bin 4096 Sep 7 12:34 base -rw-r--r-- 1 root bin 2649 Sep 7 12:34 dhandler -rw-r--r-- 1 root bin 3043 Sep 7 12:34 print.css drwxr-xr-x 3 root bin 4096 Sep 7 12:34 web2 [r...@curt css]# nothing's weird about the install, SELinux is disabled, etc.. any ideas? RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] WebExternalAuth not working at all
Have you setup Auth Priority?
Set($ExternalAuthPriority, [ 'My_LDAP', 'My_LDAP2'
]);
And info priority?
Set($ExternalInfoPriority, [ 'My_LDAP', 'My_LDAP2'
]);
--
Peter Barton
IESI Corporation
Network Manager
work.817-632-4000
mobile.817-683-9635
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jon Davis
Sent: Monday, September 13, 2010 3:23 PM
To: rt-users
Subject: [rt-users] WebExternalAuth not working at all
I'm currently running RT 3.8.7 under Ubuntu 10.04 with Apache 2
SpeedyCGI. I am trying to use WebExternalAuth for authentication since
I have my Apache install talking to OpenDS (LDAP).
I have the following config in my RT_SiteConfig.pm
Set($WebExternalAuth , 1);
Set($WebFallbackToInternalAuth , 0);
#Set($WebExternalGecos , 0);
Set($WebExternalAuto , 1);
#Set($AutoCreate, {Privileged = 1});
#Set($WebExternalAuthContinuous, 1);
Apache prompts me for a password, and authenticates me. In the Apache
logs [1], it shows my username... but RT keeps dumping me back to the
login screen. I'd presum seeting WebFallBackToInteralAuth to zero or
indef to make that NOT happen. I'm at my wits end trying to figure out
what is going on, why it wont authenticate from apache and why it gives
me a login screen even though it isn't supposed to. I've tried every
variation of fiddling with the configs and I just dont know where to
find the debug information nessiary to fix this.
Please, any help would be GREATLY appreciated
-Jon
[1] 192.168.38.170 - jdavis [13/Sep/2010:12:56:59 -0700] GET /rt/
HTTP/1.1 200 2212 - Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6;
en-US; rv:1.9.1.6) Gecko/20091201 Firefox/3.5.6
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] WebExternalAuth not working at all
On Mon, Sep 13, 2010 at 03:55:36PM -0500, Peter Barton wrote:
Have you setup Auth Priority?
Peter -
RT's WebExternalAuth is not the same as RT::Authen::ExternalAuth
Jon -
If you're still seeing an RT login screen with
WebFallbackToInternalAuth set to 0, then something wrong is happening,
since that setting disables chunks of the Login element
My guess would be that using the speedycgi interface (which really
isn't widely used) is causing REMOTE_USER not to be propagated
properly.
-kevin
Set($ExternalAuthPriority, [ 'My_LDAP', 'My_LDAP2' ]);
And info priority?
Set($ExternalInfoPriority, [ 'My_LDAP', 'My_LDAP2'
]);
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jon Davis
Sent: Monday, September 13, 2010 3:23 PM
To: rt-users
Subject: [rt-users] WebExternalAuth not working at all
I'm currently running RT 3.8.7 under Ubuntu 10.04 with Apache 2
SpeedyCGI. I am trying to
use WebExternalAuth for authentication since I have my Apache install
talking to OpenDS
(LDAP).
I have the following config in my RT_SiteConfig.pm
Set($WebExternalAuth , 1);
Set($WebFallbackToInternalAuth , 0);
#Set($WebExternalGecos , 0);
Set($WebExternalAuto , 1);
#Set($AutoCreate, {Privileged = 1});
#Set($WebExternalAuthContinuous, 1);
Apache prompts me for a password, and authenticates me. In the Apache
logs [1], it shows my
username... but RT keeps dumping me back to the login screen. I'd presum
seeting
WebFallBackToInteralAuth to zero or indef to make that NOT happen. I'm at
my wits end trying
to figure out what is going on, why it wont authenticate from apache and
why it gives me a
login screen even though it isn't supposed to. I've tried every variation
of fiddling with
the configs and I just dont know where to find the debug information
nessiary to fix this.
Please, any help would be GREATLY appreciated
-Jon
[1] 192.168.38.170 - jdavis [13/Sep/2010:12:56:59 -0700] GET /rt/
HTTP/1.1 200 2212 -
Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv:1.9.1.6)
Gecko/20091201
Firefox/3.5.6
pgpI4DJ6JvKWk.pgp
Description: PGP signature
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] WebExternalAuth not working at all
Sorry, I have RT::Authen::ExternalAuth on the brain. I have been
working with it for the past two weeks straight.
--
Peter Barton
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: Monday, September 13, 2010 4:17 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] WebExternalAuth not working at all
On Mon, Sep 13, 2010 at 03:55:36PM -0500, Peter Barton wrote:
Have you setup Auth Priority?
Peter -
RT's WebExternalAuth is not the same as RT::Authen::ExternalAuth
Jon -
If you're still seeing an RT login screen with WebFallbackToInternalAuth
set to 0, then something wrong is happening, since that setting disables
chunks of the Login element
My guess would be that using the speedycgi interface (which really isn't
widely used) is causing REMOTE_USER not to be propagated properly.
-kevin
Set($ExternalAuthPriority, [ 'My_LDAP', 'My_LDAP2'
]);
And info priority?
Set($ExternalInfoPriority, [ 'My_LDAP', 'My_LDAP2'
]);
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jon
Davis
Sent: Monday, September 13, 2010 3:23 PM
To: rt-users
Subject: [rt-users] WebExternalAuth not working at all
I'm currently running RT 3.8.7 under Ubuntu 10.04 with Apache 2
SpeedyCGI. I am trying to
use WebExternalAuth for authentication since I have my Apache
install talking to OpenDS
(LDAP).
I have the following config in my RT_SiteConfig.pm
Set($WebExternalAuth , 1);
Set($WebFallbackToInternalAuth , 0);
#Set($WebExternalGecos , 0);
Set($WebExternalAuto , 1);
#Set($AutoCreate, {Privileged = 1});
#Set($WebExternalAuthContinuous, 1);
Apache prompts me for a password, and authenticates me. In the
Apache logs [1], it shows my
username... but RT keeps dumping me back to the login screen. I'd
presum seeting
WebFallBackToInteralAuth to zero or indef to make that NOT happen.
I'm at my wits end trying
to figure out what is going on, why it wont authenticate from
apache and why it gives me a
login screen even though it isn't supposed to. I've tried every
variation of fiddling with
the configs and I just dont know where to find the debug
information nessiary to fix this.
Please, any help would be GREATLY appreciated
-Jon
[1] 192.168.38.170 - jdavis [13/Sep/2010:12:56:59 -0700] GET /rt/
HTTP/1.1 200 2212 -
Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv:1.9.1.6)
Gecko/20091201
Firefox/3.5.6
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] WebExternalAuth not working at all
Ok, so my guess was right, loginscreen = bad. So whats the recommended
interface?
-Jon
On Mon, Sep 13, 2010 at 14:17, Kevin Falcone falc...@bestpractical.comwrote:
On Mon, Sep 13, 2010 at 03:55:36PM -0500, Peter Barton wrote:
Have you setup Auth Priority?
Peter -
RT's WebExternalAuth is not the same as RT::Authen::ExternalAuth
Jon -
If you're still seeing an RT login screen with
WebFallbackToInternalAuth set to 0, then something wrong is happening,
since that setting disables chunks of the Login element
My guess would be that using the speedycgi interface (which really
isn't widely used) is causing REMOTE_USER not to be propagated
properly.
-kevin
Set($ExternalAuthPriority, [ 'My_LDAP', 'My_LDAP2'
]);
And info priority?
Set($ExternalInfoPriority, [ 'My_LDAP', 'My_LDAP2'
]);
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jon
Davis
Sent: Monday, September 13, 2010 3:23 PM
To: rt-users
Subject: [rt-users] WebExternalAuth not working at all
I'm currently running RT 3.8.7 under Ubuntu 10.04 with Apache 2
SpeedyCGI. I am trying to
use WebExternalAuth for authentication since I have my Apache install
talking to OpenDS
(LDAP).
I have the following config in my RT_SiteConfig.pm
Set($WebExternalAuth , 1);
Set($WebFallbackToInternalAuth , 0);
#Set($WebExternalGecos , 0);
Set($WebExternalAuto , 1);
#Set($AutoCreate, {Privileged = 1});
#Set($WebExternalAuthContinuous, 1);
Apache prompts me for a password, and authenticates me. In the Apache
logs [1], it shows my
username... but RT keeps dumping me back to the login screen. I'd
presum seeting
WebFallBackToInteralAuth to zero or indef to make that NOT happen.
I'm at my wits end trying
to figure out what is going on, why it wont authenticate from apache
and why it gives me a
login screen even though it isn't supposed to. I've tried every
variation of fiddling with
the configs and I just dont know where to find the debug information
nessiary to fix this.
Please, any help would be GREATLY appreciated
-Jon
[1] 192.168.38.170 - jdavis [13/Sep/2010:12:56:59 -0700] GET /rt/
HTTP/1.1 200 2212 -
Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv:1.9.1.6)
Gecko/20091201
Firefox/3.5.6
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] WebExternalAuth not working at all
Just as a follow up. I tried another interface at random (modperl2) and
it works. The system no longer prompts me for a username/password. I go
directly into the application. If I turn off the authentication, I end up
at an RT login screen w/o a username or password field (so more or less
what I expect).
So if you want to use $WebExternalAuth - don't use SpeedyCGI
-Jon
On Mon, Sep 13, 2010 at 14:26, Jon Davis maill...@konsoletek.com wrote:
Ok, so my guess was right, loginscreen = bad. So whats the recommended
interface?
-Jon
On Mon, Sep 13, 2010 at 14:17, Kevin Falcone falc...@bestpractical.comwrote:
On Mon, Sep 13, 2010 at 03:55:36PM -0500, Peter Barton wrote:
Have you setup Auth Priority?
Peter -
RT's WebExternalAuth is not the same as RT::Authen::ExternalAuth
Jon -
If you're still seeing an RT login screen with
WebFallbackToInternalAuth set to 0, then something wrong is happening,
since that setting disables chunks of the Login element
My guess would be that using the speedycgi interface (which really
isn't widely used) is causing REMOTE_USER not to be propagated
properly.
-kevin
Set($ExternalAuthPriority, [ 'My_LDAP', 'My_LDAP2'
]);
And info priority?
Set($ExternalInfoPriority, [ 'My_LDAP', 'My_LDAP2'
]);
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jon
Davis
Sent: Monday, September 13, 2010 3:23 PM
To: rt-users
Subject: [rt-users] WebExternalAuth not working at all
I'm currently running RT 3.8.7 under Ubuntu 10.04 with Apache 2
SpeedyCGI. I am trying to
use WebExternalAuth for authentication since I have my Apache install
talking to OpenDS
(LDAP).
I have the following config in my RT_SiteConfig.pm
Set($WebExternalAuth , 1);
Set($WebFallbackToInternalAuth , 0);
#Set($WebExternalGecos , 0);
Set($WebExternalAuto , 1);
#Set($AutoCreate, {Privileged = 1});
#Set($WebExternalAuthContinuous, 1);
Apache prompts me for a password, and authenticates me. In the
Apache logs [1], it shows my
username... but RT keeps dumping me back to the login screen. I'd
presum seeting
WebFallBackToInteralAuth to zero or indef to make that NOT happen.
I'm at my wits end trying
to figure out what is going on, why it wont authenticate from apache
and why it gives me a
login screen even though it isn't supposed to. I've tried every
variation of fiddling with
the configs and I just dont know where to find the debug information
nessiary to fix this.
Please, any help would be GREATLY appreciated
-Jon
[1] 192.168.38.170 - jdavis [13/Sep/2010:12:56:59 -0700] GET /rt/
HTTP/1.1 200 2212 -
Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv:1.9.1.6)
Gecko/20091201
Firefox/3.5.6
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
[rt-users] RTx-AttachmentZip - download ticket attachments as a zip
I just uploaded the first release of RTx-AttachmentZip to github at http://github.com/warewolf/rt-extension-attachmentzip It tweaks the ShowAttachments mason component add 'Download attachments as a zip archive | Current | All |'. I also just uploaded it to CPAN, so in a few days you should be able to run 'CPAN -i RTx::AttachmentZip' Enjoy -- Richard G Harman Jr me+nos...@richardharman.com RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
