Re: [rt-users] How to set a custom field on a user
On Tue, Nov 09, 2010 at 08:14:26PM +, Giles Bradshaw wrote: I have created a new RT:User object and loaded it but I cannot see how to set one of it's custom fields. There seem to be methods for Tickets but I cannot find any for Users. Most customfields methods are common to all objects, and so in RT::Record see methods FirstCustomFieldValue to get a value and AddCustomFieldValue to set a new value in lib/RT/Record.pm.
Re: [rt-users] ticket custom fields won't show up
On Wed, Nov 10, 2010 at 01:48:58AM +0100, Josef wrote: Hi, I'm trying to add some custom fields to tickets. I have created them, added them to a corresponding queue, set SeeCustomField to everyone. But still only privileged users see these fields when creating a new ticket. Unprivileged users don't see them, but when they fill a request, it returns an error, as I have set these fields to be mandatory. Is it possible to add this, or do have all users to use full UI? When you create a ticket, you're editing customfields so the right to grant is not SeeCustomField, but ModifyCustomField.
[rt-users] Display user custom fields in user list
Hi, I have a user list with the entries id, name, real name and e-mail address. I have created a user custom field hobbies and I want to display it in that list as an additional column. How is it possible? What should I do? Thanks in advance. Wolfram Huettermann
[rt-users] Merging CFs
Hi, Quick question regarding Custom Fields. We are using RT 3.8.0 and I'm trying the following: 1. Ticket #1 with a test CF with a value of test1 2. Ticket #2 with a test CF with a value of test2 3. Merging #2 into #1 What I'd like to end up with is to have the test CF showing both values (test1 and test2) when I go to the merged ticket (#1 in that case). But unfortunately, ticket #1 only show it's original value of test1. The test2 value seems to disappear. I've tried Enter multiple values as a CF type but it doesn't seems to do it. Is there a way to do that? Thanks in advanced, Jean-Philippe
Re: [rt-users] Merging CFs
On Wed, Nov 10, 2010 at 09:39:07AM -0500, Jean-Philippe Houde wrote: Hi, Quick question regarding Custom Fields. We are using RT 3.8.0 and I'm trying the following: 1. Ticket #1 with a test CF with a value of test1 2. Ticket #2 with a test CF with a value of test2 3. Merging #2 into #1 What I'd like to end up with is to have the test CF showing both values (test1 and test2) when I go to the merged ticket (#1 in that case). But unfortunately, ticket #1 only show it's original value of test1. The test2 value seems to disappear. I've tried Enter multiple values as a CF type but it doesn't seems to do it. Is there a way to do that? that's how RT works actually, it does not merge customfields on ticket merge. you have to modify RT code for this (see method MergeInto in lib/RT/Ticket_Overlay.pm). (may be done by a scrip on transaction of type Link with field MergedInto)
Re: [rt-users] Display user custom fields in user list
On Wed, Nov 10, 2010 at 04:21:53PM +0100, Wolfram Huettermann wrote:
Hi,
I have a user list with the entries id, name, real name and
e-mail address. I have created a user custom field hobbies and
I want to display it in that list as an additional column. How is it
possible? What should I do?
on recent RT 3.8.8, you should be able to do this with configuration
variable %AdminSearchResultFormat.
example to display CF Test:
Set(%AdminSearchResultFormat,
...
Users =
q{'a
href=__WebPath__/Admin/Users/Modify.html?id=__idid__/a/TITLE:#'}
.q{,'a
href=__WebPath__/Admin/Users/Modify.html?id=__idName__/a/TITLE:Name'}
.q{,__RealName__, __EmailAddress__}
.q[, 'CF.{Test}'],
^^
...
);
[rt-users] Several line for a CustomField in CommandByEmail.
Hello,
I want to create tickets through CommandByEmail and fulfill some CustomFields.
One of them is a text area (including several lines), but I don't know how to
format the mail so that it takes the Carriage Return or Line Feed into
account :
I've tried :
CustomField.{Adresse}:6, rue Léonard de Vinci - BP 0119
53001 LAVAL
CustomField.{Adresse}:6, rue Léonard de Vinci - BP 0119
53001 LAVAL
CustomField.{Adresse}:6, rue Léonard de Vinci - BP 0119
AddCustomField.{Adresse}:53001 LAVAL
None seems to work. Or perhaps I'm wrong.
Every else other Field ou CustomField is updated correctly.
How can I do ?
Thanks for your help,
Franck CALLEJA-ALBILLOS
Re: [rt-users] Merging CFs
Hi Emmanuel, Thanks for your reply. If it can be done through scrip, would it be possible to give me a short example that I can start with. Thanks, Jean-Philippe On 10-11-10 10:53 AM, Emmanuel Lacour elac...@easter-eggs.com wrote: On Wed, Nov 10, 2010 at 09:39:07AM -0500, Jean-Philippe Houde wrote: Hi, Quick question regarding Custom Fields. We are using RT 3.8.0 and I'm trying the following: 1. Ticket #1 with a test CF with a value of test1 2. Ticket #2 with a test CF with a value of test2 3. Merging #2 into #1 What I'd like to end up with is to have the test CF showing both values (test1 and test2) when I go to the merged ticket (#1 in that case). But unfortunately, ticket #1 only show it's original value of test1. The test2 value seems to disappear. I've tried Enter multiple values as a CF type but it doesn't seems to do it. Is there a way to do that? that's how RT works actually, it does not merge customfields on ticket merge. you have to modify RT code for this (see method MergeInto in lib/RT/Ticket_Overlay.pm). (may be done by a scrip on transaction of type Link with field MergedInto)
Re: [rt-users] Merging CFs
I finally was able to do it using the information on this wiki page http://wiki.bestpractical.com/view/OnMerge On 10-11-10 11:59 AM, Jean-Philippe Houde jp...@videotron.ca wrote: Hi Emmanuel, Thanks for your reply. If it can be done through scrip, would it be possible to give me a short example that I can start with. Thanks, Jean-Philippe On 10-11-10 10:53 AM, Emmanuel Lacour elac...@easter-eggs.com wrote: On Wed, Nov 10, 2010 at 09:39:07AM -0500, Jean-Philippe Houde wrote: Hi, Quick question regarding Custom Fields. We are using RT 3.8.0 and I'm trying the following: 1. Ticket #1 with a test CF with a value of test1 2. Ticket #2 with a test CF with a value of test2 3. Merging #2 into #1 What I'd like to end up with is to have the test CF showing both values (test1 and test2) when I go to the merged ticket (#1 in that case). But unfortunately, ticket #1 only show it's original value of test1. The test2 value seems to disappear. I've tried Enter multiple values as a CF type but it doesn't seems to do it. Is there a way to do that? that's how RT works actually, it does not merge customfields on ticket merge. you have to modify RT code for this (see method MergeInto in lib/RT/Ticket_Overlay.pm). (may be done by a scrip on transaction of type Link with field MergedInto)
[rt-users] Ticket creation adds content automatically
Hey guys, So I'm having a bit of trouble here... I'm trying to create a scrip to run, which is whenever a ticket is created for a specific queue, there is already text in the content window (like there is when you have a signature). My scrip is: Condition: On Create Action: Create Tickets Template: Global Template: My template (text only) Stage: Transaction Create No custom conditions defined, Any ideas what I'm doing wrong? -- Kris Supervisor, Sales Technical Support freephoneline.ca 605 Boxwood Drive Cambridge ON, N3E1A5
Re: [rt-users] Ticket creation adds content automatically
Check this thread. http://www.gossamer-threads.com/lists/rt/users/96835 -- Mathieu Longtin 1-514-803-8977 On Wed, Nov 10, 2010 at 3:32 PM, Kris Germann kris_germ...@295.ca wrote: Hey guys, So I'm having a bit of trouble here... I'm trying to create a scrip to run, which is whenever a ticket is created for a specific queue, there is already text in the content window (like there is when you have a signature). My scrip is: Condition: On Create Action: Create Tickets Template: Global Template: My template (text only) Stage: Transaction Create No custom conditions defined, Any ideas what I'm doing wrong? -- Kris Supervisor, Sales Technical Support freephoneline.ca 605 Boxwood Drive Cambridge ON, N3E1A5
Re: [rt-users] Ticket creation adds content automatically
Thank you Mathieu, this is perfect. Kris Supervisor, Sales Technical Support freephoneline.ca 605 Boxwood Drive Cambridge ON, N3E1A5 On 11/10/2010 04:24 PM, Mathieu Longtin wrote: Check this thread. http://www.gossamer-threads.com/lists/rt/users/96835 -- Mathieu Longtin 1-514-803-8977 On Wed, Nov 10, 2010 at 3:32 PM, Kris Germann kris_germ...@295.ca mailto:kris_germ...@295.ca wrote: Hey guys, So I'm having a bit of trouble here... I'm trying to create a scrip to run, which is whenever a ticket is created for a specific queue, there is already text in the content window (like there is when you have a signature). My scrip is: Condition: On Create Action: Create Tickets Template: Global Template: My template (text only) Stage: Transaction Create No custom conditions defined, Any ideas what I'm doing wrong? -- Kris Supervisor, Sales Technical Support freephoneline.ca http://freephoneline.ca 605 Boxwood Drive Cambridge ON, N3E1A5
Re: [rt-users] Display user custom fields in user list
I have a simillar question,
how could I display these user fields in a script? I have tried
something like
{$Ticket-CustomFieldValues('MyCustomField')}
but it returns some hash...
{$Ticket-MyCustomField}
doesn't work as well
Dne 11/10/10 5:03 PM, Emmanuel Lacour napsal(a):
On Wed, Nov 10, 2010 at 04:21:53PM +0100, Wolfram Huettermann wrote:
Hi,
I have a user list with the entries id, name, real name and
e-mail address. I have created a user custom field hobbies and
I want to display it in that list as an additional column. How is it
possible? What should I do?
on recent RT 3.8.8, you should be able to do this with configuration
variable %AdminSearchResultFormat.
example to display CF Test:
Set(%AdminSearchResultFormat,
...
Users =
q{'a
href=__WebPath__/Admin/Users/Modify.html?id=__idid__/a/TITLE:#'}
.q{,'a
href=__WebPath__/Admin/Users/Modify.html?id=__idName__/a/TITLE:Name'}
.q{,__RealName__, __EmailAddress__}
.q[, 'CF.{Test}'],
^^
...
);
[rt-users] Fwd: UnPrivliged User question
Begin forwarded message: From: Joe Kirby ki...@umbc.edu Date: November 10, 2010 7:32:03 PM EST To: rt-users-requ...@lists.bestpractical.com Subject: UnPrivliged User question I want my self service (unprivileged) user to be able to show email. I have globally setup Requestor to have reply to ticket, show ticket, show outgoing email, forward email, watch. When I test it out the Requestor cannot see the email generated by RT via the Show in ticket history for email Any help is greatly appreciated Thanks Joe Joe Kirby , Assistant Vice President, Business Systems Division of Information Technology (DoIT) Support Response - http://www.umbc.edu/oit Administration 627 Office - 410-455-3020 Email - ki...@umbc.edu Joe Kirby , Assistant Vice President, Business Systems Division of Information Technology (DoIT) Support Response - http://www.umbc.edu/oit Administration 627 Office - 410-455-3020 Email - ki...@umbc.edu
