[rt-users] convert Mason HTML into PDF
Hi RT-users,
I have a Mason HTML file like foo.html?id=777 (URL parameter id is
necessary!) and want to convert it to a pdf-file by clicking on a
Submit-Button. This button can have the name Print. The code in the
init-scope is supposed to look like that:
%INIT
# Code that unnecessary for the problem.
if ($ARGS{Primt})
{
use PrintModule;
# print this file to bar.pdf
}
/%INIT
Thanks in advance,
Wolfram
Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for
Hello Luis
First of all many thanks for you help
I have set my ldap configuration in this way which you have described,
but there are still coming some error messages in relation to the apache2
log file:
cutout apache.log:
Couldn't load RT config file RT_SiteConfig.pm:\n\nsyntax error at
/opt/rt3/etc/RT_SiteConfig.pm line 146, near 'EmailAddress'\nCompilation
failed in require at /opt/rt3/bin/../lib/RT/Config.pm line 562.\nCompilation
failed in require at (eval 2) line 1.\n
Similar errors comes if try to activate the following command lines:
'tls'= 0,
ssl_version' = 3,
'net_ldap_args' = [version = 3 ],
'group' = 'User',
'group' = 'GROUP_NAME',
'attr_match_list' = ['Name',
# 'EmailAddress', ],
# 'attr_map'
= { 'Name' = 'sAMAccountName',
#'EmailAddress' = 'mail',
# 'Organization' = #
'Organization' = 'physicalDeliveryOfficeName',
# 'RealName' = 'cn',
# 'ExternalAuthId' = 'sAMAccountName',
# 'Gecos' = 'sAMAccountName',
# 'WorkPhone' = 'telephoneNumber',
# 'Address1' = 'streetAddress',
# 'City' = 'l',
# 'State' = 'st',
# 'Zip' = 'postalCode',
# 'Country' = 'co'
}
}
);
So i had to comment out some command lines in order to determine whats
going wrong and the the apache server will runing fine :
Her is my new config:
#RT Authenth#
Set($ExternalAuthPriority, [ ' My_LDAP' ]);
Set($ExternalInfoPriority, ['My_LDAP']);
Set($ExternalServiceUsesSSLorTLS, 0 );
Set($AutoCreateNonExternalUsers,0);
Set($ExternalSettings, {'My_LDAP' = { ## GENERIC SECTION
# The type of service
(db/ldap/cookie)
'type' = 'ldap',
# The server hosting
the service
'server' =
'192.168.23.40',
## SERVICE-SPECIFIC
SECTION
# If you can bind to
your LDAP server anonymously you should
# remove the user
and pass config lines, otherwise specify them here:
#
# The username RT
should use to connect to the LDAP server
'user' = 'USER',
# The password RT
should use to connect to the LDAP server
'pass' =
'password',
#
# The LDAP search
base
'base' = 'ou=
Unit,dc=s***,dc=local',
#
# ALL FILTERS MUST
BE VALID LDAP FILTERS ENCASED IN PARENTHESES!
# YOU **MUST**
SPECIFY A filter AND A d_filter!!
#
# The filter to use
to match RT-Users
'filter' =
'(ObjectClass=*)',
# A catch-all
example filter: '(objectClass=*)'
#
# The filter that
will only match disabled users
'd_filter' =
'(userAccountControl=514)'
[rt-users] RT 3.8.9 + PostgreSQL 8.4.7 - missing/bad indexes
Hi,
because of horrible performance of spreadsheet export of tickets I found
some badly created or missing indexes. I didn't investigate if other
RDBMS schemas has the same problem.
To discover problems I rewrote Results.tsv into command-line shape and
run it with DBI_TRACE=2 finally.
For every row of Tickets the following additional problematic queries are
executed:
SELECT * FROM Groups WHERE Instance = ? AND LOWER(Domain) = LOWER(?) AND
LOWER(Type) = LOWER(?)
e.g. one my bind params: 106431 'RT::Ticket-Role' 'Requestor'
rt=# EXPLAIN ANALYZE SELECT * FROM Groups WHERE Instance = 106431 AND
LOWER(Domain) = LOWER('RT::Ticket-Role') AND LOWER(Type) = LOWER('Requestor');
QUERY PLAN
-
Seq Scan on groups (cost=0.00..12925.34 rows=1 width=66) (actual
time=64.672..64.904 rows=1 loops=1)
Filter: ((instance = 106431) AND (lower((domain)::text) =
'rt::ticket-role'::text) AND (lower((type)::text) = 'requestor'::text))
Total runtime: 64.936 ms
(3 rows)
Existing indexes:
CREATE UNIQUE INDEX Groups1 ON Groups (Domain,Instance,Type,id, Name);
CREATE INDEX Groups2 On Groups (Type, Instance, Domain);
Both indexes above are case sensitive. Either problematic query should be
case sensitive (without lower()) or a new index with lower() on fields should
be created:
CREATE INDEX Groups_zito1 ON Groups (lower(Type), Instance, lower(Domain));
rt=# EXPLAIN ANALYZE SELECT * FROM Groups WHERE Instance = 106431 AND
LOWER(Domain) = LOWER('RT::Ticket-Role') AND LOWER(Type) = LOWER('Requestor');
QUERY PLAN
-
Index Scan using groups_zito1 on groups (cost=0.01..8.38 rows=1 width=66)
(actual time=0.084..0.084 rows=1 loops=1)
Index Cond: ((lower((type)::text) = 'requestor'::text) AND (instance =
106431) AND (lower((domain)::text) = 'rt::ticket-role'::text))
Total runtime: 0.108 ms
(3 rows)
SELECT main.* FROM ObjectCustomFieldValues main WHERE (main.Disabled = '0')
AND (main.ObjectType = 'RT::Ticket') AND (main.ObjectId = '106431')
rt=# EXPLAIN ANALYZE SELECT main.* FROM ObjectCustomFieldValues main WHERE
(main.Disabled = '0') AND (main.ObjectType = 'RT::Ticket') AND (main.ObjectId =
'106431');
QUERY PLAN
Seq Scan on objectcustomfieldvalues main (cost=0.00..12298.75 rows=3
width=457) (actual time=142.497..142.887 rows=3 loops=1)
Filter: ((disabled = 0) AND ((objecttype)::text = 'RT::Ticket'::text) AND
(objectid = 106431))
Total runtime: 142.924 ms
(3 rows)
Existing indexes:
CREATE INDEX ObjectCustomFieldValues1 ON ObjectCustomFieldValues
(CustomField,ObjectType,ObjectId,Content);
CREATE INDEX ObjectCustomFieldValues2 ON ObjectCustomFieldValues
(CustomField,ObjectType,ObjectId);
The above query selects based on fields ObjectType and ObjectId,
unfortunately ObjectCustomFieldValues2 contains additional field
CustomField. To speedup the search index with good selectivity
with only field ObjectId can suffice.
CREATE INDEX ObjectCustomFieldValues_zito1 ON ObjectCustomFieldValues
(ObjectId);
rt=# EXPLAIN ANALYZE SELECT main.* FROM ObjectCustomFieldValues main WHERE
(main.Disabled = '0') AND (main.ObjectType = 'RT::Ticket') AND (main.ObjectId =
'106431');
QUERY
PLAN
--
Index Scan using objectcustomfieldvalues_zito1 on objectcustomfieldvalues main
(cost=0.00..8.58 rows=3 width=457) (actual time=0.059..0.063 rows=3 loops=1)
Index Cond: (objectid = 106431)
Filter: ((disabled = 0) AND ((objecttype)::text = 'RT::Ticket'::text))
Total runtime: 0.090 ms
(4 rows)
or index with two corresponding fields:
CREATE INDEX ObjectCustomFieldValues_zito2 ON ObjectCustomFieldValues
(ObjectType, ObjectId);
My planner uses always objectcustomfieldvalues_zito1, because I have
only one ObjectType value:
rt=# select distinct objecttype from objectcustomfieldvalues;
objecttype
RT::Ticket
(1
Re: [rt-users] RT under Windows
Our mail server is Postfix on Linux CentOS, so I cannot comment here - besides, almost all our users desktops are under Windows - I have RT authentications performed with AD through RT-Authen-ExternalAuth (RT extension), this is the main adaptation to the Windows side I can advertise. Until you install the whole RT software (along with the database) onto a single server, it is a pretty independent software (remote access through a normal Web browser, no specific client) You may be concerned by the database backup. As we are a small company, I just have a full+incremental OS image performed each night by Acronis backup (which briefly stops MySql before the backup), with a short history, dumped onto an external hard disk. So the database backup is a part of the whole OS backup - I agree, this is not a wonderful solution, but well ... The Acronis choice has been made as part of our disaster recovery plan : I am the only Linux sysadmin here; in case of emergency, my Windows sysadmin must be able to restore our RT server; and the Acronis software has a pretty windowish GUI - this is not a free ad ! I would have preferred Mondoarchive !!! but Mondoarchive is poorly compliant with my Windows sysadmin (no pretty and Windows-as-usual GUI), especially if we consider possible stressfull emergency situations, when one must work quickly and without errors ... --- Robert GRASSO System engineer CEDRAT S.A. 15 Chemin de Malacher - Inovallée - 38246 MEYLAN cedex - FRANCE Phone: +33 (0)4 76 90 50 45 - Fax: +33 (0)4 56 38 08 30 mailto:robert.gra...@cedrat.com - http://www.cedrat.com -Message d'origine- De : rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] De la part de Yan Seiner Envoyé : 13 avril 2011 21:41 À : rt-users@lists.bestpractical.com Objet : Re: [rt-users] RT under Windows On Wed, April 13, 2011 12:29 pm, Thomas Sibley wrote: On 04/13/2011 02:56 PM, Yan Seiner wrote: I've talking to our IT folks about running RT for work order tracking. They're not opposed to a linux box per se, but currently they're 100% MS Windows. At least one of their folks has linux experience. Can anyone offer any insight into integrating an RT installation into an MS shop? Windows is not a supported platform for RT. If you're looking to do auth against AD, you can do that with mod_kerb and the $WebExternalAuth configuration, or by using the RT-Authen-ExternalAuth plugin for RT. Sorry, I mis-titled that. I'm asking for advice on integrating RT on a linux platform into an otherwise 100% microsoft shop. Authentication is just one small part of it; email integration, and any other issues I can relay to the IT folks would help. -- If you have eight hours to chop down a tree spend six sharpening your axe. --Abraham Lincoln
[rt-users] Changing ticket owner
Hi. I read from RT's wiki that some rights are needed for an RT user to change the owner of a ticket (ownTicket, modifyTicket, etc). However, unless I grant the SuperUser right, RT doesn't let my users change a ticket's owner. I have tried to grant all rights but SuperUser to a user and still nothing. Any idea how to solve this? Thanks in advance -- *Regads, Houcem*
[rt-users] [Rt-announce] Security vulnerabilities in RT
In the process of preparing the release of RT 4.0.0, we performed an extensive security audit of RT's source code. During this audit, several vulnerabilities were found which affect earlier releases of RT. We are releasing versions 3.6.11, 3.8.10, and 4.0.0rc8 to resolve these vulnerabilities, as well as patches which apply atop 3.6.10 and all versions of RT 3.8. RT versions 3.8.0 and above with the external custom field feature enabled and configured are vulnerable to a remote code execution vulnerability. An authenticated user (either privileged or unprivileged) can use this vulnerability to execute arbitrary code with the permissions of the webserver; they may also be tricked into doing so via cross-site request forgery (CSRF). The external custom field option is disabled by default; if you have not explicitly enabled CustomFieldValuesSources in your RT configuration, your RT instance is not vulnerable. We have been assigned CVE-2011-1685 for this vulnerability. RT versions 2.0.0 and above are vulnerable to multiple SQL injection attacks. We do not believe these attacks to be capable of directly inserting, altering or removing data from the database, but an authenticated user (either privileged or unprivileged) could use them to retrieve unauthorized ticket data. Deployments since 3.6.0 are additionally vulnerable to a more complex attack, which can be used by a privileged user to retrieve arbitrary data from the database. We have been assigned CVE-2011-1686 for this vulnerability. RT versions 3.0.0 and higher are vulnerable to an information leak wherein an authenticated privileged user could gain sensitive information, such as encrypted passwords, via the search interface. We have been assigned CVE-2011-1687 for this vulnerability. This vulnerability is particularly notable given RT's previous vulnerability with insecure hashing (CVE-2011-0009). RT versions 3.6.0 through 3.8.7, as well as 3.8.8 to a more limited degree, are vulnerable to a malicious attacker tricking the user into sending their authentication credentials to a third-party server. We have been assigned CVE-2011-1690 for this vulnerability. RT versions 3.2.0 and above are vulnerable to a directory traversal attack where an unauthenticated attacker can read any file which is readable by the webserver. While some servers (Apache, nginx) have safeguards which mitigate this attack, preventing such traversals from accessing files outside of RT's document root, many others (including the standalone server provided with RT, plackup, starman, twiggy, and lighttpd) are vulnerable to this exploit. We have been assigned CVE-2011-1688 for this vulnerability. RT versions 2.0.0 and above are vulnerable to javascript cross-site-scripting vulnerabilities, which allow an attacker to run javascript with the user's credentials. We have been assigned CVE-2011-1689 for this vulnerability. In addition to releasing RT versions 3.6.11, 3.8.10, and 4.0.0rc8, we have collected patches for 3.6.10 and all releases of 3.8 into a distribution available for download at this link: http://download.bestpractical.com/pub/rt/release/security-2011-04-14.tar.gz http://download.bestpractical.com/pub/rt/release/security-2011-04-14.tar.gz.sig 7d09b1315785a90d915bdbc86da1a0c9bd017a03 security-2011-04-14.tar.gz 7898a45b15474641a0f9c381d0f6f58fb34afcc3 security-2011-04-14.tar.gz.sig The README in the tarball contains instructions for applying the patches. If you need help resolving this issue locally, we will provide discounted pricing for single-incident support. Please contact us at sa...@bestpractical.com for more information. - Alex signature.asc Description: This is a digitally signed message part ___ RT-Announce mailing list rt-annou...@lists.bestpractical.com http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-announce
[rt-users] [Rt-announce] RT 3.8.10 Released - Security Release
This release of RT contains important bugfixes. You can download it from: http://download.bestpractical.com/pub/rt/release/rt-3.8.10.tar.gz http://download.bestpractical.com/pub/rt/release/rt-3.8.10.tar.gz.sig SHA1 sums 98678a4ce4dbdfb13ceeeb88236d49bd0f5562c7 rt-3.8.10.tar.gz 8e228df450d0cdc255e3db725b5bdf302771c75d rt-3.8.10.tar.gz.sig This release, in addition to being a bugfix release, also resolves a number of security vulnerabilities. It resolves CVE-2011-1685, CVE-2011-1686, CVE-2011-1687, CVE-2011-1688, CVE-2011-1689, and CVE-2011-1690. * Cleanups identified by perlcritic. * Clear the system attribute cache to avoid 'sticky' attributes like the queue subject tag. * Fix our signature escaping so we better match FCKEditor and don't misidentify signatures during processing. * Add the ability to create BasedOn Custom Fields from intiialdata * Provide a callback to affect the display format in admin pages * Fix id prefixing on Custom Fields to be RTIR compatible * Fix #16656 - Requestors with OwnTicket could show up in the owner list in other Queues. * Don't attach the original multipart mail to notifications that already contain one part of it. * Work around CGI.pm 3.51 and 3.52 which add ; charse=ISO-8859-1 to our utf-8 encoded javascript. pgpqVoRc2tMty.pgp Description: PGP signature ___ RT-Announce mailing list rt-annou...@lists.bestpractical.com http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-announce
[rt-users] [Rt-announce] RT 3.6.11 Released - Security Release
This is a security release of RT. It resolves CVE-2011-1686, CVE-2011-1687, CVE-2011-1688, CVE-2011-1689, and CVE-2011-1690. You can download it here: http://download.bestpractical.com/pub/rt/release/rt-3.6.11.tar.gz http://download.bestpractical.com/pub/rt/release/rt-3.6.11.tar.gz.sig SHA1 sums 5cd0143cae8f1400e8c82370f2626f9989b02673 rt-3.6.11.tar.gz 126daf79864c1a48ee743b43ff70c5cb4dda5141 rt-3.6.11.tar.gz.sig pgpqTUD5OlePY.pgp Description: PGP signature ___ RT-Announce mailing list rt-annou...@lists.bestpractical.com http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-announce
Re: [rt-users] Changing ticket owner
On Thu, Apr 14, 2011 at 2:49 PM, Houcem HACHICHA houcem.hachi...@gmail.comwrote: Hi. I read from RT's wiki that some rights are needed for an RT user to change the owner of a ticket (ownTicket, modifyTicket, etc). However, unless I grant the SuperUser right, RT doesn't let my users change a ticket's owner. I have tried to grant all rights but SuperUser to a user and still nothing. I want this non-superUser to be able to change ticket ownership to a superUser. Is that possible with RT? Any idea how to solve this? Thanks in advance -- *Regads, Houcem* -- *Regads, Houcem*
Re: [rt-users] [Rt-announce] Security vulnerabilities in RT
On Thu, 2011-04-14 at 10:18 -0400, Murphy, Kevin wrote: Just to clarify: after applying the patch to 3.8.9, do I have 3.8.10? The page footer and system configuration page still say 3.8.9 and don't mention the patch. No. The security patchsets are a minimal set of security patches which do not include the other bugfixes in 3.8.10. - Alex
Re: [rt-users] Changing ticket owner
On Thu, Apr 14, 2011 at 02:49:44PM +0100, Houcem HACHICHA wrote: Hi. I read from RT's wiki that some rights are needed for an RT user to change the owner of a ticket (ownTicket, modifyTicket, etc). However, unless I grant the SuperUser right, RT doesn't let my users change a ticket's owner. I have tried to grant all rights but SuperUser to a user and still nothing. Any idea how to solve this? You can Take or Steal a ticket and then reassign it You may need to grant those rights also. SuperUser is not required to change an owner. If this does not work, you need to explain what doesn't let and still nothing mean. -kevin pgp9tHZlFxhKN.pgp Description: PGP signature
Re: [rt-users] Changing ticket owner
On Thu, Apr 14, 2011 at 5:10 PM, Kevin Falcone falc...@bestpractical.comwrote: On Thu, Apr 14, 2011 at 02:49:44PM +0100, Houcem HACHICHA wrote: Hi. I read from RT's wiki that some rights are needed for an RT user to change the owner of a ticket (ownTicket, modifyTicket, etc). However, unless I grant the SuperUser right, RT doesn't let my users change a ticket's owner. I have tried to grant all rights but SuperUser to a user and still nothing. Any idea how to solve this? You can Take or Steal a ticket and then reassign it You may need to grant those rights also. SuperUser is not required to change an owner. If this does not work, you need to explain what doesn't let and still nothing mean. Thanks Kevin, I granted some additional permissions to my SuperUser and it worked :) -kevin -- *Regads, Houcem*
Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for
Hi John,
apparently your problem is this:
'attr_match_list' = [ 'Name',
# 'EmailAddress', ],
# 'attr_map'
= { 'Name' = 'sAMAccountName',
...
You have to ensure formatting correctly the list. For example:
'attr_match_list' = [ 'Name' ]... you are doing this: 'attr_match_list' =
[ 'Name',
In addition, check also attr_map. For example:
'attr_map' = { 'Name' =
'sAMAccountName',
'EmailAddress' = 'mail',
'RealName' = 'cn',
'WorkPhone'
= 'telephoneNumber'
}
The error you are getting is that the SiteConfig is not correctly formed.
Hope this helps,
Best,
Luis Avendaño
Grupo Latinoamericano ACM
Av. Venezuela Torre America,
Piso 1 Ofic 116, Bello Monte.
Caracas, Venezuela
Phone: (+58) 212-763.4104
Fax: (+58) 212-763.1847
http://www.acmgrp.com
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[rt-users] User read only
Hi everyone! I'm using version 3.4.2. I need to define a user who has permission to see some queues but not to create/modify/comment on tickets from them. Any help? Thanks in advance! Leonardo.
[rt-users] 3.8.10 problems with RT-Extension-SpawnLinkedTicketInQueue
Hi, I just updated to 3.8.10 and RT-Extension-SpawnLinkedTicketInQueue stopped working. When I click on the Create button I get a 403 Forbidden page: You don't have permission to access /Elements/SpawnLinkedTicket on this server. Is there anything obvious I missed during the upgrade? I checked the permissions on the disk and they are fine, but I don't that's the real reason... Thanks, Daniel.
Re: [rt-users] 3.8.10 problems with RT-Extension-SpawnLinkedTicketInQueue
On Thu, Apr 14, 2011 at 03:39:54PM -0400, Daniel De Marco wrote: I just updated to 3.8.10 and RT-Extension-SpawnLinkedTicketInQueue stopped working. When I click on the Create button I get a 403 Forbidden page: You don't have permission to access /Elements/SpawnLinkedTicket on this server. Is there anything obvious I missed during the upgrade? I checked the permissions on the disk and they are fine, but I don't that's the real reason... As a security measure, RT now blocks access to code in /Elements That extension will need an update Can you file a bug for it on rt.cpan.org? You should be able to forward your email to bug-rt-extension-spawnlinkedticketinqueue at rt.cpan.org if I'm remembering the syntax correctly. -kevin pgpkF1lD2vw6s.pgp Description: PGP signature
[rt-users] Ticket in default view
Hi all How can I define for every user the Rows per box of the RT at a glance. The default is 10. I would like to put something like infinite or 1000. Regards. JAS -- Albert SHIH DIO batiment 15 Observatoire de Paris Meudon 5 Place Jules Janssen 92195 Meudon Cedex Téléphone : 01 45 07 76 26/06 86 69 95 71 Heure local/Local time: jeu 14 avr 2011 22:25:05 CEST
Re: [rt-users] Ticket in default view
Le 14/04/2011 à 22:33:28+0200, Albert Shih a écrit Hi all How can I define for every user the Rows per box of the RT at a glance. The default is 10. I would like to put something like infinite or 1000. I find: Set($DefaultSummaryRows, 500); in RT_SiteConfig Thanks to myself ;-) Sorry for the disturbance Regards. -- Albert SHIH DIO batiment 15 Observatoire de Paris Meudon 5 Place Jules Janssen 92195 Meudon Cedex Téléphone : 01 45 07 76 26/06 86 69 95 71 Heure local/Local time: jeu 14 avr 2011 22:55:45 CEST
Re: [rt-users] 3.8.10 problems with RT-Extension-SpawnLinkedTicketInQueue
Thank you for the prompt reply. I'll file the bug at rt.cpan.org . Daniel. * Kevin Falcone falc...@bestpractical.com [04/14/2011 15:53]: On Thu, Apr 14, 2011 at 03:39:54PM -0400, Daniel De Marco wrote: I just updated to 3.8.10 and RT-Extension-SpawnLinkedTicketInQueue stopped working. When I click on the Create button I get a 403 Forbidden page: You don't have permission to access /Elements/SpawnLinkedTicket on this server. Is there anything obvious I missed during the upgrade? I checked the permissions on the disk and they are fine, but I don't that's the real reason... As a security measure, RT now blocks access to code in /Elements That extension will need an update Can you file a bug for it on rt.cpan.org? You should be able to forward your email to bug-rt-extension-spawnlinkedticketinqueue at rt.cpan.org if I'm remembering the syntax correctly. -kevin
[rt-users] issues w/ outbound email to specific addresses
RT3.8.9. We use a 3rd party to handle phone queues and do monitoring of SNMP analysis during off hours. When this party needs to open a ticket in one of several different queues their monitoring software (homebrewed) sends an email to one of several sendmail aliases which use mailgate to create tickets. As the emails all come from the same system they have the same return address, noc_st...@vendornoc.com (example). The tickets are created perfectly fine in all queues. However RT sends outbound email for new tickets to the reply address only in the General queue, in other queues no outbound messages are generated. If I test from various other (non-vendor) email addresses this works fine in all queues, all correspondence is sent as expected- this is only an issue for the messages generated by the vendor's ticketing system. Any idea what I'm overlooking here? Thanks, Rob Sullivan Systems Engineer, Peerless Network Inc rsulli...@peerlessnetwork.com 312-506-0948
Re: [rt-users] RT 3.8.9 + PostgreSQL 8.4.7 - missing/bad indexes
On Thu 14.Apr'11 at 15:26:33 +0200, Václav Ovsík wrote:
Hi,
because of horrible performance of spreadsheet export of tickets I found
some badly created or missing indexes. I didn't investigate if other
RDBMS schemas has the same problem.
To discover problems I rewrote Results.tsv into command-line shape and
run it with DBI_TRACE=2 finally.
For every row of Tickets the following additional problematic queries are
executed:
SELECT * FROM Groups WHERE Instance = ? AND LOWER(Domain) = LOWER(?) AND
LOWER(Type) = LOWER(?)
e.g. one my bind params: 106431 'RT::Ticket-Role' 'Requestor'
rt=# EXPLAIN ANALYZE SELECT * FROM Groups WHERE Instance = 106431 AND
LOWER(Domain) = LOWER('RT::Ticket-Role') AND LOWER(Type) = LOWER('Requestor');
QUERY PLAN
I'd actually consider this a code bug. We shouldn't be LOWER()ing either
of those parameters. Please open a ticket by mailing
rt-b...@bestpractical.com
Thanks!
