Re: [rt-users] RT - USer Creation Pagination
Hi, http://www.gossamer-threads.com/lists/rt/users/109148?search_string=Create%20an%20user%20using%20Rest%20API;#109148 I don't think REST is able to grant rights. Use command line perl scripts and feed them with data from programs in any other language. On Tue, Apr 3, 2012 at 07:37, Kaliyug Antagonist kaliyugantagon...@gmail.com wrote: Hello, I am a Java developer who is currently consuming the REST API of RT(version 3.8.7.) I have two requirements : 1. I am asked to provide a 'script' that will create a user in the RT database(may have special rights or not) - the REST API doesn't provide any such URL. My requirement is to call some code that will take the username and password from my code and create a user in RT 2. I am using the RT Wiki REST API(http://requesttracker.wikia.com/wiki/REST). I am able to search for tickets by building a query. I need to know whether REST API supports any 'pagination' - the RT front-end has option to select the no. of rows per page which then paginates in case of a large no. of records.Can the same be done via REST API ? Please revert in case I need to be more elaborate on my queries. Thanks and regards ! -- View this message in context: http://old.nabble.com/RT---USer-Creation---Pagination-tp33545011p33545011.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- Best regards, Ruslan.
Re: [rt-users] Upgrade to 4.05, no old tickets
Hi All, Just checking again, if anyone can give some hints on how to recover the old tickets after the upgrade. I do have old database dump available. Thanks -Azher On 4/1/2012 12:00 PM, Azher Mughal wrote: Hi, Just upgraded from 3.8.7 to latest 4.0.5. I can login, see all the users and queues. However I can't find any old tickets. Followed Step 6b and ran: make upgrade make upgrade-database Any suggestions. Thanks -Azher
Re: [rt-users] Upgrade to 4.05, no old tickets
On 04/03/2012 09:49 AM, Azher Mughal wrote: Just checking again, if anyone can give some hints on how to recover the old tickets after the upgrade. I do have old database dump available. The old tickets shouldn't have disappeared just because the upgrade steps were run. The whole point of database upgrades is that you keep your data. What's in the Tickets table in the upgraded database? select count(id) from Tickets; Is the data in there? Are all of your tickets missing or just some? Thomas
Re: [rt-users] Upgrade to 4.05, no old tickets
Hi Thomas, Old tickets are there in the db. None of the old tickets are available in search or in dashboard or in reports. Thanks -Azher mysql select count(id) from Tickets; +---+ | count(id) | +---+ | 256 | +---+ 1 row in set (0.00 sec) On 4/3/2012 6:55 AM, Thomas Sibley wrote: On 04/03/2012 09:49 AM, Azher Mughal wrote: Just checking again, if anyone can give some hints on how to recover the old tickets after the upgrade. I do have old database dump available. The old tickets shouldn't have disappeared just because the upgrade steps were run. The whole point of database upgrades is that you keep your data. What's in the Tickets table in the upgraded database? select count(id) from Tickets; Is the data in there? Are all of your tickets missing or just some? Thomas
Re: [rt-users] Modify SelfService to include quick new ticket form.
Hi, Only by customizing files in SelfService dir. On Wed, Mar 28, 2012 at 16:36, Thomas Misilo misi...@fit.edu wrote: Good Morning, I was wondering if it is possible to edit the self service page, and add a quick ticket creation box to it? I cannot seem to find it anywhere in the admin interface. Thanks for the help, Tom -- Best regards, Ruslan.
Re: [rt-users] Accent (diacritic) in attachment name - diacritic in transaction subject broken
On 04/01/2012 02:46 PM, Pavel Šidlo wrote: I have problem with diacritic (accent) encoding (non English characters) for Czech language. Subject with diacritic is broken when I add file attachment with diacritic. In test case I did: - attached PŘÍLIŠŽLUŤOUČKÝKŮŇÚPĚLĎÁBELSKÉKÓDY.bin with any content - filled subject PŘÍLIŠŽLUŤOUČKÝKŮŇÚPĚLĎÁBELSKÉKÓDY - sent it as Correspond or Comment - subject in RT frontend is set to: PÅÃLIŠŽLUŤOUÄKÃKÅ®ÅÃPÄLÄÃBELSKÃKÃDY - subject in Correspond e-mail notification is wrong: PÅÃLIŠŽLUŤOUÄKà KŮŠÃPÄL ÄÃBELSKà KÃDY I believe this bug was recently fixed on the branch 4.0/unicode-transaction-subjects https://github.com/bestpractical/rt/compare/4.0-trunk...4.0/unicode-transaction-subjects. The branch hasn't been merged yet, pending some discussion of a larger fix, however you can try applying the following patch and see if it fixes your problem: curl https://github.com/bestpractical/rt/commit/57ea0c02.patch \ | patch -p1 -d /opt/rt4 You'll need to restart RT after the patch succeeds. Thomas
[rt-users] Perl error with Shredder on users (RT 3.8.7)
Hello, I'm using RT 3.8.7 on Ubuntu 10.04 AMD64. When i'm trying to use the Shredder script (from RT web interface) on enabled users, i'm getting this trange error : Couldn't wipeout object: Bizarre copy of ARRAY in aassign at /usr/share/perl5/Devel/StackTrace.pm line 49. Any idea ? Regards, -- Guillaume Hilt
Re: [rt-users] Perl error with Shredder on users (RT 3.8.7)
I'm using Perl 5.10.1 by the way. Guillaume Hilt Le 03/04/2012 16:52, Guillaume Hilt a écrit : Hello, I'm using RT 3.8.7 on Ubuntu 10.04 AMD64. When i'm trying to use the Shredder script (from RT web interface) on enabled users, i'm getting this trange error : Couldn't wipeout object: Bizarre copy of ARRAY in aassign at /usr/share/perl5/Devel/StackTrace.pm line 49. Any idea ? Regards,
Re: [rt-users] Perl error with Shredder on users (RT 3.8.7)
On Tue, Apr 3, 2012 at 18:52, Guillaume Hilt gh...@shadowprojects.org wrote: Hello, I'm using RT 3.8.7 on Ubuntu 10.04 AMD64. When i'm trying to use the Shredder script (from RT web interface) on enabled users, i'm getting this trange error : Couldn't wipeout object: Bizarre copy of ARRAY in aassign at /usr/share/perl5/Devel/StackTrace.pm line 49. Any idea ? This is in most cases is a perl bug. Regards, -- Guillaume Hilt -- Best regards, Ruslan.
[rt-users] Template with CC adresse.
Hi all.
Basique question : I would like to have a template to include all CC
address.
I try a stupid :
{$Ticket - Cc}
but it's don't work.
Thanks for any idea, url etc...
Regards.
NB: By the way how can I find all (or almost) all variable I can include in
a template ?
--
Albert SHIH
DIO bâtiment 15
Observatoire de Paris
5 Place Jules Janssen
92195 Meudon Cedex
Téléphone : 01 45 07 76 26/06 86 69 95 71
xmpp: j...@obspm.fr
Heure local/Local time:
mar 3 avr 2012 17:11:13 CEST
Re: [rt-users] SpawnLinkedTicketInQueue - Message Body is missing
On Tue, Apr 03, 2012 at 08:48:23AM +0700, Stephane Masse wrote: I implemented the RT-Extension-SpawnLinkedTicketInQueue on RT4 and when I create Parent or Child in another queue, the requestor and the subject are populated, but the body of the message is empty. Any clue where I can look to fix this or is it the way the extension works ? If you have a ticket with 100 correspondences, how would it know which one to copy? If you want to copy data from an existing ticket, you likely want one of the other extensions, such as https://github.com/bestpractical/rt-extension-cloneticket- withdata but that may require updating to be 4.0 compatible. -kevin pgpr0s4Cbdfn4.pgp Description: PGP signature
Re: [rt-users] Upgrade to 4.05, no old tickets
On Tue, Apr 03, 2012 at 07:08:43AM -0700, Azher Mughal wrote: Old tickets are there in the db. None of the old tickets are available in search or in dashboard or in reports. mysql select count(id) from Tickets; +---+ | count(id) | +---+ | 256 | +---+ And when you go to http://your.new.rt.host/Ticket/Display.html?id=255 what's the error message on the screen and in the logs? -kevin pgpEGi3uj83Eo.pgp Description: PGP signature
Re: [rt-users] rt-users Digest, Vol 97, Issue 1
Yes. I am not seeing anything in there about an error with the reminders (grep reminder ./error.log). I did however figure out why my On Steal scrip was broken! The reminder problem is still there though. In the My Reminder window I get: Couldn't find Ticket for reminder 201. Please contact administrator. Couldn't find Ticket for reminder 245. Please contact administrator. Couldn't find Ticket for reminder 70. Please contact administrator. I'll see if I can find some other information. Thanks to all for the help I have received so far. It is appreciated!
Re: [rt-users] Template with CC adresse.
On Tue, Apr 03, 2012 at 05:12:39PM +0200, Albert Shih wrote:
Basique question : I would like to have a template to include all CC
address.
I try a stupid :
{$Ticket - Cc}
but it's don't work.
perldoc lib/RT/Ticket.pm (on rt4) to look for available methods
NB: By the way how can I find all (or almost) all variable I can include in
a template ?
docs/customizing/templates.pod + perldoc on the relevant objects.
-kevin
pgp89yP6BMaCi.pgp
Description: PGP signature
Re: [rt-users] rt-users Digest, Vol 97, Issue 1
On Tue, Apr 03, 2012 at 11:24:15AM -0400, Cena, Stephen (ext. 300) wrote: Yes. I am not seeing anything in there about an error with the reminders (grep reminder ./error.log). I did however figure out why my On Steal scrip was broken! The reminder problem is still there though. In the My Reminder window I get: Couldn't find Ticket for reminder 201. Please contact administrator. Couldn't find Ticket for reminder 245. Please contact administrator. Couldn't find Ticket for reminder 70. Please contact administrator. I'll see if I can find some other information. Thanks to all for the help I have received so far. It is appreciated! Go directly to ticket 201 and see what ticket it believes it is linked to. As Rus suggested, most likely you have dangling pointers to tickets, but it's also possible that you broke all your links in your upgrade or that you have deleted tickets with reminders. In 3.8 we hid some common Reminders breakages from you, in 4.0 they're more exposed. We've been working on some code to hide them again. -kevin pgpeJWiXyvJOm.pgp Description: PGP signature
Re: [rt-users] Assign permissions massively
On Fri, Mar 30, 2012 at 04:27:30PM +0200, Juanjo wrote: May be can resolve it, if i can to put all the users Outgoing Mail option to Default YES, now are Default (no). (on the Settings / Options / Mail zone of users settings). That's the NotifyActor config, and has nothing to do with granting permission for incoming mail (which is your Could not load a valid user error). It might help with your No recipients Found error, but you should read the docs about it in RT_Config.pm before makign any global changes to it in RT_SiteConfig.pm -kevin But i don*t know where i have to change it. El 30 de marzo de 2012 11:03, Juanjo [1]juanji...@gmail.com escribi*: Hi. I supose the migration pass all the configuration. But when done, the users can*t open tickets via email or reply to its via email. Neither a web user can reply a ticket with a succesfull email sent. I have a lot of errors of No recipients Found and a rt-mailgate --debug get errors give me gateway not ok - Could not load a valid user I check my RTAddressRegexp and seems ok. Only when i get permission to one user to open tickets, reply tickets and check the option in his preferences for mail to outgoing mail yes start to work. I think there are some lost data in the migration, becasuse with the same data in the OLD system i can send emails or open tickets without problems. Thanks. Kindest regards. El 30 de marzo de 2012 03:02, Thomas Sibley [2]t...@bestpractical.com escribi*: On 03/29/2012 08:58 PM, Juanjo wrote: In my RT migration (3.6.5 to 4.0.5) i lost some users rights. The users can*t create new tickets or reply to its. A standard RT migration will preserve all rights. Can you expand on what you mean by lost? pgpBJ8QRIEwlD.pgp Description: PGP signature
Re: [rt-users] Upgrade to 4.05, no old tickets
That works and I can see the old ticket. I think problem was in my search, I thought without adding any options it might list all the tickets :( But properly putting the subject field i can see the tickets. Thanks -Azher On 4/3/2012 8:25 AM, Kevin Falcone wrote: On Tue, Apr 03, 2012 at 07:08:43AM -0700, Azher Mughal wrote: Old tickets are there in the db. None of the old tickets are available in search or in dashboard or in reports. mysql select count(id) from Tickets; +---+ | count(id) | +---+ | 256 | +---+ And when you go to http://your.new.rt.host/Ticket/Display.html?id=255 what's the error message on the screen and in the logs? -kevin
Re: [rt-users] Upgrade to 4.05, no old tickets
On Tue, Apr 03, 2012 at 08:40:44AM -0700, Azher Mughal wrote: I think problem was in my search, I thought without adding any options it might list all the tickets :( But properly putting the subject field i can see the tickets. Did that work in 3.8.7? -kevin pgpj1b8Z0vFws.pgp Description: PGP signature
Re: [rt-users] Accent (diacritic) in attachment name - diacritic in transaction subject broken
Hi Thomas, applying patch solved the problem. Thank you a lot for your help. Best regards, Pavel Sidlo e-mail: pavel.si...@topdigital.cz Dne 3.4.2012 16:51, Thomas Sibley napsal(a): On 04/01/2012 02:46 PM, Pavel Šidlo wrote: I have problem with diacritic (accent) encoding (non English characters) for Czech language. Subject with diacritic is broken when I add file attachment with diacritic. In test case I did: - attached PŘÍLIŠŽLUŤOUČKÝKŮŇÚPĚLĎÁBELSKÉKÓDY.bin with any content - filled subject PŘÍLIŠŽLUŤOUČKÝKŮŇÚPĚLĎÁBELSKÉKÓDY - sent it as Correspond or Comment - subject in RT frontend is set to: PÅÃLIŠŽLUŤOUÄKÃKÅ®ÅÃPÄLÄÃBELSKÃKÃDY - subject in Correspond e-mail notification is wrong: PÅÃLIŠŽLUŤOUÄKà KŮŠÃPÄL ÄÃBELSKà KÃDY I believe this bug was recently fixed on the branch 4.0/unicode-transaction-subjects https://github.com/bestpractical/rt/compare/4.0-trunk...4.0/unicode-transaction-subjects. The branch hasn't been merged yet, pending some discussion of a larger fix, however you can try applying the following patch and see if it fixes your problem: curl https://github.com/bestpractical/rt/commit/57ea0c02.patch \ | patch -p1 -d /opt/rt4 You'll need to restart RT after the patch succeeds. Thomas
[rt-users] Couldn't find Ticket for reminder XXX. Please contact administrator.
I was able to clear out most of the reminders by going to them setting them to resolved. I have one left that is lingering, 245. When I go to ticket 245 and go to the Links page nothing is listed. All links are blank. I talked to the user who created the ticket she does not believe she set up a reminder on her end for this ticket.
