Re: [rt-users] rt-users Digest, Vol 101, Issue 9
On 08/08/12 18:00, rt-users-requ...@lists.bestpractical.com wrote:-- Message: 4 Date: Wed, 8 Aug 2012 09:56:50 -0500 From: Aaron Zuercher aaron.techge...@gmail.com To: RT Users rt-users@lists.bestpractical.com Subject: [rt-users] queue disabled but still getting tickets Message-ID: CAAwtLFJQ656-2qr7xt8os=s_PF0tN+59C0P4cW6=7pjd5cn...@mail.gmail.com Content-Type: text/plain; charset=iso-8859-1 I have disabled one of my queues to prevent new ticket submission but new tickets are still showing up. How to I stop this? I don't want to remove the queue because I want to reopen it in a month. I disabled it by going to TOOLS CONFIG QUEUES and unchecking enabled box. Thanks, Aaron -- next part -- An HTML attachment was scrubbed... URL: http://lists.bestpractical.com/pipermail/rt-users/attachments/20120808/dcaceb0d/attachment-0001.html -- rt-users mailing list rt-users@lists.bestpractical.com http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users End of rt-users Digest, Vol 101, Issue 9 Hello Aaron, how are the tickets being created? Otherwise I cannot help you, Greetings, Wolfram
[rt-users] Email notification of updates
This is possibly a FAQ, but my Google-fu is failing to find me the answer and RTFM isn't helping either, so I'm asking here :-) How do I configure RT to notify me by email when someone else updates a ticket that I own? Mark -- Sent from my Turing-Flowers Colossus http://mark.goodge.co.uk
Re: [rt-users] Email notification of updates
On Fri, Aug 10, 2012 at 03:22:52PM +0100, Mark Goodge wrote: This is possibly a FAQ, but my Google-fu is failing to find me the answer and RTFM isn't helping either, so I'm asking here :-) How do I configure RT to notify me by email when someone else updates a ticket that I own? Mark It does that in the default configuration that is shipped with the software. Cheers, Ken
Re: [rt-users] Email notification of updates
On 10/08/2012 15:32, k...@rice.edu wrote: On Fri, Aug 10, 2012 at 03:22:52PM +0100, Mark Goodge wrote: This is possibly a FAQ, but my Google-fu is failing to find me the answer and RTFM isn't helping either, so I'm asking here :-) How do I configure RT to notify me by email when someone else updates a ticket that I own? Mark It does that in the default configuration that is shipped with the software. OK, then my question needs to be reworded: How do I re-enable it for individual users when it's disabled generally on a sitewide basis? Mark -- Sent from my Turing-Flowers Colossus http://mark.goodge.co.uk
Re: [rt-users] Email notification of updates
On Fri, Aug 10, 2012 at 03:44:23PM +0100, Mark Goodge wrote: On 10/08/2012 15:32, k...@rice.edu wrote: On Fri, Aug 10, 2012 at 03:22:52PM +0100, Mark Goodge wrote: This is possibly a FAQ, but my Google-fu is failing to find me the answer and RTFM isn't helping either, so I'm asking here :-) How do I configure RT to notify me by email when someone else updates a ticket that I own? Mark It does that in the default configuration that is shipped with the software. OK, then my question needs to be reworded: How do I re-enable it for individual users when it's disabled generally on a sitewide basis? Mark Make a scrip based on the disabled Email change notification scrip to send it only when a particular Email/user is involved. Ken
Re: [rt-users] Email notification of updates
On 10/08/2012 16:23, k...@rice.edu wrote: On Fri, Aug 10, 2012 at 03:44:23PM +0100, Mark Goodge wrote: On 10/08/2012 15:32, k...@rice.edu wrote: On Fri, Aug 10, 2012 at 03:22:52PM +0100, Mark Goodge wrote: This is possibly a FAQ, but my Google-fu is failing to find me the answer and RTFM isn't helping either, so I'm asking here :-) How do I configure RT to notify me by email when someone else updates a ticket that I own? Mark It does that in the default configuration that is shipped with the software. OK, then my question needs to be reworded: How do I re-enable it for individual users when it's disabled generally on a sitewide basis? Mark Make a scrip based on the disabled Email change notification scrip to send it only when a particular Email/user is involved. That sounds like an awful lot of effort for something that I would expect to be configurable within the individual users' preferences! Mark -- Sent from my Turing-Flowers Colossus http://mark.goodge.co.uk
[rt-users] incoming mail with attachement Permission Denied
Hi, Emails with an attachment are not accepted anymore The mail comes back with Permission Denied above the text. I put RT in debug mode but I can not get much further with this info: [Mon Aug 6 11:13:19 2012] [debug]: RT's GnuPG libraries couldn't successfully read your configured GnuPG home directory (/opt/rt4/var/data/gpg). PGP support has been disabled (/opt/rt4/sbin/../lib/RT/Config.pm:595) [Mon Aug 6 11:13:19 2012] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:467) [Mon Aug 6 11:13:19 2012] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:467) [Mon Aug 6 11:13:19 2012] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:467) [Mon Aug 6 11:13:19 2012] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:467) [Mon Aug 6 11:13:19 2012] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:467) [Mon Aug 6 11:13:19 2012] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:467) [Mon Aug 6 11:13:19 2012] [debug]: Found a ticket ID. It's 399869 (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1231) [Mon Aug 6 11:13:19 2012] [debug]: Mail from user #1220714 (...@gmail.com) (/opt/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:79) [Mon Aug 6 11:13:20 2012] [crit]: Permission Denied (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:245) [Mon Aug 6 11:13:20 2012] [error]: Could not record email: Message not recorded: Permission Denied (/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75) Anybody know what this can be ? Chmod/chown a directory somewhere ? Which one ? Thanks for input Leon
Re: [rt-users] incoming mail with attachement Permission Denied
On Fri, Aug 10, 2012 at 05:37:25PM +0200, Leon Berkers wrote: Emails with an attachment are not accepted anymore The mail comes back with Permission Denied above the text. I replied the last time you posted this exact message to the list. http://lists.bestpractical.com/pipermail/rt-users/2012-August/077471.html I put RT in debug mode but I can not get much further with this info: [Mon Aug 6 11:13:19 2012] [debug]: RT's GnuPG libraries couldn't successfully read your configured GnuPG home directory (/opt/rt4/var/data/gpg). PGP support has been disabled (/opt/rt4/sbin/../lib/RT/Config.pm:595) [Mon Aug 6 11:13:19 2012] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:467) [Mon Aug 6 11:13:19 2012] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:467) [Mon Aug 6 11:13:19 2012] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:467) [Mon Aug 6 11:13:19 2012] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:467) [Mon Aug 6 11:13:19 2012] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:467) [Mon Aug 6 11:13:19 2012] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:467) [Mon Aug 6 11:13:19 2012] [debug]: Found a ticket ID. It's 399869 (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1231) [Mon Aug 6 11:13:19 2012] [debug]: Mail from user #1220714 ([1]...@gmail.com) (/opt/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:79) [Mon Aug 6 11:13:20 2012] [crit]: Permission Denied (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:245) [Mon Aug 6 11:13:20 2012] [error]: Could not record email: Message not recorded: Permission Denied (/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75) pgpLQKJRq51uC.pgp Description: PGP signature
Re: [rt-users] HTML emails and attachments
On Thu, Aug 09, 2012 at 03:20:26PM -0500, Josh Hopkins wrote: We have updated our templates to use HTML but have noticed that now users don't receive attachments when getting responses. I have tried adding the RT-Attach-Message: yes to the top of the template and then adding Content-Type:text/html a few lines below it but that just make the whole email come out in HTML code. Is there a way to have HTML emails work with attachments? HTML emails and attachments work fine together. Please post your template, I assume you have blank lines in the wrong places. -kevin pgpjIgXRgfaQO.pgp Description: PGP signature
