[rt-users] FW: Creation of Child Tickets using templates :Error
Folks,
I am running RT 3 in Fedora 10.
I'm trying to create Child Tickets based on some conditions using Templates
but it fails to create child tickets. Please find below, the details regarding
the child ticket creation error:-
Scrip
___
Description:
Condition: On Create
Action: Create Tickets
Template: child
Stage: TransactionCreate
Template:
===Create-Ticket: Child
Subject: {$Tickets{'TOP'}-Subject} - Child
Status:new Parents:TOP
Type:ticket
Refers-To: {$Tickets{'TOP'}-Id()}
Content: This is a child ticket
Queue: 20
ENDOFCONTENT
Error description: Log file
[Thu Nov 12 12:04:27 2009] [debug]: Committing scrip #113 on txn #27712 of
ticket #1657 (/usr/lib/perl5/vendor_perl/5.10.0/RT/Scrips_Overlay.pm:190)
[Thu Nov 12 12:04:27 2009] [debug]: In CreateByTemplate
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm:345)
[Thu Nov 12 12:04:27 2009] [debug]: Workflow: processing create-Child of
RT::Ticket=HASH(0xbc63ed94)
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm:360)
[Thu Nov 12 12:04:27 2009] [debug]: Workflow: evaluating
Subject: {$Tickets{'TOP'}-Subject} - Child
Status:new
Parents:TOP
Type:ticket
Refers-To: {$Tickets{'TOP'}-Id()}
Content: This is a child ticket
Queue: 20
ENDOFCONTENT
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm:653)
[Thu Nov 12 12:04:27 2009] [debug]: Workflow: yielding Subject: - Child
Status:new
Parents:TOP
Type:ticket
Refers-To: 1657
Content: This is a child ticket
Queue: 20
ENDOFCONTENT
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm:669)
[Thu Nov 12 12:04:27 2009] [debug]: not a recognised queue object.
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Ticket_Overlay.pm:279)
[Thu Nov 12 12:04:27 2009] [debug]: RT::Ticket=HASH(0xbc726d34) No queue given
for ticket creation.
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Ticket_Overlay.pm:284)
[Thu Nov 12 12:04:27 2009] [error]: Couldn't create related ticket create-Child
for 1657 Could not create ticket. Queue not set
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm:391)
[Thu Nov 12 12:04:27 2009] [warning]: Use of uninitialized value in
concatenation (.) or string at
/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm line 1188.
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm:1188)
I tried using both Queue name and id ,it resulted in the same error. Any help???
Thanks,
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Re: [rt-users] Documentation on RT Objects
Hi Matthew, Thanks much for your reply. I have got this installed and searched thru it. It shows same page except for the choosen help topic in the title something like below. perl5::vendor_perl::5::10::0::HTML::Mason::Compiler::ToObject But it doesn't seem to contain details of members of the run-time objects like $TicketObj or any info on how to get the members of a group etc. Can you please let me know. Thanks, Baskar N -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Matthew Keller Sent: Tuesday, September 08, 2009 6:31 PM Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Documentation on RT Objects Baskaraganesan Natarajan wrote: I have RT 3.8.2 running in Fedora 9 and trying to configure by writing scrips. I am looking for documentation on using different runtime objects like $TicketObj / $TransactionObj etc. Can you please let me know if it is available somewhere in the web. cpan RT::OnlineDocs ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Permission Denied Error - Ticket creation using mail
Hi, I found that my sendmail configuration was wrong. When I get this corrected in my sendmail.cf file, I got rid of this error. But getting a different error this time (Log below). Searching thru, I see the following line in http://mail.python.org/pipermail/mailman-users/2000-June/005182.html. Any help from here... Sendmail won't deliver to a setuid program unless the directory where the process resides is writable only by the owner. That means no group write or `other' write priviledges. Mailman requires that the `s' bit be set for the group. Changed Mprog, P=/etc/smrsh/ To Mprog, P=/usr/sbin/smrsh Log === Sep 16 12:15:01 localhost sendmail[15363]: n8G6j0O6015363: from=root, size=0, class=0, nrcpts=1, relay=r...@localhost Sep 16 12:15:13 localhost sendmail[15365]: n8G6jAvi015365: from=root, size=11, class=0, nrcpts=1, msgid=200909160645.n8g6javi015...@localhost.localdomain, relay=r...@localhost Sep 16 12:15:13 localhost sendmail[15366]: n8G6jDAd015366: from=r...@localhost.localdomain, size=300, class=0, nrcpts=1, msgid=200909160645.n8g6javi015...@localhost.localdomain, proto=ESMTP, daemon=MTA, relay=localhost.localdomain [127.0.0.1] Sep 16 12:15:13 localhost sendmail[15365]: n8G6jAvi015365: to=helpdesk, ctladdr=root (0/0), delay=00:00:03, xdelay=00:00:00, mailer=relay, pri=30011, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (n8G6jDAd015366 Message accepted for delivery) Sep 16 12:15:13 localhost sendmail[15367]: n8G6jDAd015366: to=|rt-mailgate --queue 'CI new' --action correspond, ctladdr=helpd...@localhost.localdomain (8/0), delay=00:00:00, xdelay=00:00:00, mailer=prog, pri=30543, dsn=5.3.0, stat=unknown mailer error 1 Sep 16 12:15:13 localhost sendmail[15367]: n8G6jDAd015366: n8G6jDAd015367: DSN: unknown mailer error 1 Sep 16 12:15:13 localhost sendmail[15367]: n8G6jDAd015367: to=r...@localhost.localdomain, delay=00:00:00, xdelay=00:00:00, mailer=local, pri=31567, dsn=2.0.0, stat=Sent Thanks, Baskar N -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Tuesday, September 15, 2009 10:21 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Permission Denied Error - Ticket creation using mail On Tue, Sep 15, 2009 at 01:20:07PM +0530, Baskaraganesan Natarajan wrote: Retrying... [r...@localhost log]# ls -ltr /etc/ | grep smr drwxrwxrwx 2 root root4096 2009-08-28 18:11 smrsh Sep 15 10:38:34 localhost sendmail[8712]: n8EA3n3F006454: Warning: program /etc/smrsh/ unsafe: World writable directory Read the error messages, you can't have a world writable /etc/smrsh -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Permission Denied Error - Ticket creation using mail
Hi Kevin, I found that my sendmail configuration was wrong. When I get this corrected in my sendmail.cf file, I got rid of this error. But getting a different error this time (Log below). Searching thru, I see the following line in http://mail.python.org/pipermail/mailman-users/2000-June/005182.html. Any help from here... Sendmail won't deliver to a setuid program unless the directory where the process resides is writable only by the owner. That means no group write or `other' write priviledges. Mailman requires that the `s' bit be set for the group. Changed Mprog, P=/etc/smrsh/ To Mprog, P=/usr/sbin/smrsh Log === Sep 16 12:15:01 localhost sendmail[15363]: n8G6j0O6015363: from=root, size=0, class=0, nrcpts=1, relay=r...@localhost Sep 16 12:15:13 localhost sendmail[15365]: n8G6jAvi015365: from=root, size=11, class=0, nrcpts=1, msgid=200909160645.n8g6javi015...@localhost.localdomain, relay=r...@localhost Sep 16 12:15:13 localhost sendmail[15366]: n8G6jDAd015366: from=r...@localhost.localdomain, size=300, class=0, nrcpts=1, msgid=200909160645.n8g6javi015...@localhost.localdomain, proto=ESMTP, daemon=MTA, relay=localhost.localdomain [127.0.0.1] Sep 16 12:15:13 localhost sendmail[15365]: n8G6jAvi015365: to=helpdesk, ctladdr=root (0/0), delay=00:00:03, xdelay=00:00:00, mailer=relay, pri=30011, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (n8G6jDAd015366 Message accepted for delivery) Sep 16 12:15:13 localhost sendmail[15367]: n8G6jDAd015366: to=|rt-mailgate --queue 'CI new' --action correspond, ctladdr=helpd...@localhost.localdomain (8/0), delay=00:00:00, xdelay=00:00:00, mailer=prog, pri=30543, dsn=5.3.0, stat=unknown mailer error 1 Sep 16 12:15:13 localhost sendmail[15367]: n8G6jDAd015366: n8G6jDAd015367: DSN: unknown mailer error 1 Sep 16 12:15:13 localhost sendmail[15367]: n8G6jDAd015367: to=r...@localhost.localdomain, delay=00:00:00, xdelay=00:00:00, mailer=local, pri=31567, dsn=2.0.0, stat=Sent Thanks, Baskar N -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Tuesday, September 15, 2009 10:21 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Permission Denied Error - Ticket creation using mail On Tue, Sep 15, 2009 at 01:20:07PM +0530, Baskaraganesan Natarajan wrote: Retrying... [r...@localhost log]# ls -ltr /etc/ | grep smr drwxrwxrwx 2 root root4096 2009-08-28 18:11 smrsh Sep 15 10:38:34 localhost sendmail[8712]: n8EA3n3F006454: Warning: program /etc/smrsh/ unsafe: World writable directory Read the error messages, you can't have a world writable /etc/smrsh -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Permission Denied Error - Ticket creation using mail
Retrying... From: Baskaraganesan Natarajan Sent: Tuesday, September 15, 2009 11:07 AM To: 'rt-users@lists.bestpractical.com' Subject: Permission Denied Error - Ticket creation using mail Hi, I am trying to get ticket creation thru mail up in a Fedora 10 box. I am using RT 3.8. I am getting the following error in my maillog. I tried using rt-mailgate directly from /usr/sbin/rt-mailgate. But the same result. I am not sure why I get a permission denied error here. Any pointers will be very useful. [r...@localhost log]# ls -ltr /etc/ | grep smr drwxrwxrwx 2 root root4096 2009-08-28 18:11 smrsh [r...@localhost log]# ls -ltr /etc/smrsh total 16 -rwxrwxrwx 1 root root 12700 2009-08-27 10:28 rt-mailgate lrwxrwxrwx 1 root root 9 2009-08-28 18:11 mail - /bin/mail [r...@localhost log]# Sep 15 10:38:34 localhost sendmail[8685]: n8EA5iIq006474: to=|/etc/smrsh/rt-mailgate --queue General --action correspond --url http://10.108.39.72/ --debug, ctladdr=corresp...@localhost.localdomain (8/0), delay=19:02:50, xdelay=00:00:00, mailer=prog, pri=1830557, dsn=4.0.0, stat=Operating system error Sep 15 10:38:34 localhost sendmail[8712]: n8EA3n3F006454: Warning: program /etc/smrsh/ unsafe: World writable directory Sep 15 10:38:34 localhost sendmail[8712]: n8EA3n3F006454: SYSERR(root): Cannot exec /etc/smrsh/: Permission denied Sep 15 10:38:34 localhost sendmail[8685]: n8EA3n3F006454: to=|/etc/smrsh/rt-mailgate --queue General --action correspond --url http://10.108.39.72/ --debug, ctladdr=corresp...@localhost.localdomain (8/0), delay=19:04:45, xdelay=00:00:00, mailer=prog, pri=1830748, dsn=4.0.0, stat=Operating system error Thanks, Baskar N DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT Extension Custom Field for Checkbox
Hi, I am running RT 3.8.2 in a Fedora 10 box. We are trying to use checkboxes custom field extension from http://search.cpan.org/~ruz/RT-Extension-CustomField-Checkbox/. I followed the instruction specified in the location http://www.cpan.org/modules/INSTALL.html. After installing and restarting the web sever, I don't see this new custom field in my RT configuration. I have also tried putting Checkbox.pm under perl5/vendor_perl/5.10.0/RT/CustomField/ and EditCustomFieldSelectCheckbox under rt3/html/Elements/ directories manually. Is there anything that I am missing here, can you please let me know. Thanks, Baskar N DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT Extension Custom Field for Checkbox
Thanks much Aaron. It works. Thanks, Baskar N From: gui...@gmail.com [mailto:gui...@gmail.com] On Behalf Of Aaron Guise Sent: Monday, September 14, 2009 4:30 PM To: Baskaraganesan Natarajan Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT Extension Custom Field for Checkbox Have you enabled the extension in RT_SiteConfig.pm? Look for/create a line like Set(@Plugins On Sat, Sep 12, 2009 at 1:12 AM, Baskaraganesan Natarajan banat...@hcl.inmailto:banat...@hcl.in wrote: Retrying... Hi, I am running RT 3.8.2 in a Fedora 10 box. We are trying to use checkboxes custom field extension from http://search.cpan.org/~ruz/RT-Extension-CustomField-Checkbox/http://search.cpan.org/%7Eruz/RT-Extension-CustomField-Checkbox/. I followed the instruction specified in the location http://www.cpan.org/modules/INSTALL.html. After installing and restarting the web sever, I don't see this new custom field in my RT configuration. I have also tried putting Checkbox.pm under perl5/vendor_perl/5.10.0/RT/CustomField/ and EditCustomFieldSelectCheckbox under rt3/html/Elements/ directories manually. Is there anything that I am missing here, can you please let me know. Thanks, Baskar N DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.commailto:sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Permission Denied Error - Ticket creation using mail
Hi, I am trying to get ticket creation thru mail up in a Fedora 10 box. I am using RT 3.8. I am getting the following error in my maillog. I tried using rt-mailgate directly from /usr/sbin/rt-mailgate. But the same result. I am not sure why I get a permission denied error here. Any pointers will be very useful. [r...@localhost log]# ls -ltr /etc/ | grep smr drwxrwxrwx 2 root root4096 2009-08-28 18:11 smrsh [r...@localhost log]# ls -ltr /etc/smrsh total 16 -rwxrwxrwx 1 root root 12700 2009-08-27 10:28 rt-mailgate lrwxrwxrwx 1 root root 9 2009-08-28 18:11 mail - /bin/mail [r...@localhost log]# Sep 15 10:38:34 localhost sendmail[8685]: n8EA5iIq006474: to=|/etc/smrsh/rt-mailgate --queue General --action correspond --url http://10.108.39.72/ --debug, ctladdr=corresp...@localhost.localdomain (8/0), delay=19:02:50, xdelay=00:00:00, mailer=prog, pri=1830557, dsn=4.0.0, stat=Operating system error Sep 15 10:38:34 localhost sendmail[8712]: n8EA3n3F006454: Warning: program /etc/smrsh/ unsafe: World writable directory Sep 15 10:38:34 localhost sendmail[8712]: n8EA3n3F006454: SYSERR(root): Cannot exec /etc/smrsh/: Permission denied Sep 15 10:38:34 localhost sendmail[8685]: n8EA3n3F006454: to=|/etc/smrsh/rt-mailgate --queue General --action correspond --url http://10.108.39.72/ --debug, ctladdr=corresp...@localhost.localdomain (8/0), delay=19:04:45, xdelay=00:00:00, mailer=prog, pri=1830748, dsn=4.0.0, stat=Operating system error Thanks, Baskar N DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT Extension Custom Field for Checkbox
Retrying... Hi, I am running RT 3.8.2 in a Fedora 10 box. We are trying to use checkboxes custom field extension from http://search.cpan.org/~ruz/RT-Extension-CustomField-Checkbox/. I followed the instruction specified in the location http://www.cpan.org/modules/INSTALL.html. After installing and restarting the web sever, I don't see this new custom field in my RT configuration. I have also tried putting Checkbox.pm under perl5/vendor_perl/5.10.0/RT/CustomField/ and EditCustomFieldSelectCheckbox under rt3/html/Elements/ directories manually. Is there anything that I am missing here, can you please let me know. Thanks, Baskar N DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT Extension Custom Field for Checkbox
Hi, To add to it, I also don't see it under Loaded perl modules under System Configuration. Thanks, Baskar N From: Baskaraganesan Natarajan Sent: Friday, September 11, 2009 6:43 PM To: 'rt-users@lists.bestpractical.com' Subject: RE: RT Extension Custom Field for Checkbox Sensitivity: Confidential Retrying... Hi, I am running RT 3.8.2 in a Fedora 10 box. We are trying to use checkboxes custom field extension from http://search.cpan.org/~ruz/RT-Extension-CustomField-Checkbox/. I followed the instruction specified in the location http://www.cpan.org/modules/INSTALL.html. After installing and restarting the web sever, I don't see this new custom field in my RT configuration. I have also tried putting Checkbox.pm under perl5/vendor_perl/5.10.0/RT/CustomField/ and EditCustomFieldSelectCheckbox under rt3/html/Elements/ directories manually. Is there anything that I am missing here, can you please let me know. Thanks, Baskar N DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Documentation on RT Objects
Hi, I have RT 3.8.2 running in Fedora 9 and trying to configure by writing scrips. I am looking for documentation on using different runtime objects like $TicketObj / $TransactionObj etc. Can you please let me know if it is available somewhere in the web. Thanks, Baskar N DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Error - DBD::mysql::st execute failed: MySQL server has gone away
Hi, I have RT up in a Fedora 9 box. It was working properly. All of a sudden I see the following error when trying to create a ticket. DBD::mysql::st execute failed: MySQL server has gone away at /usr/lib/perl5/vendor_perl/5.10.0/Apache/Session/Lock/MySQL.pm line 71. I saw the same message in the mail achieve. It says this error is related to loss of connection with the mysql sever. But I see mysqld running before and after the error. I don't see any error or message in the SQL server. I see the following lines in /var/log/rt3/rt.log [Fri Sep 4 08:17:23 2009] [debug]: RT::Ticket=HASH(0xbc4df9dc) tried to load a bogus ticket: 469 (/usr/lib/perl5/vendor_perl/5.10.0/RT/Ticket_Overlay.pm:172) [Fri Sep 4 08:17:23 2009] [crit]: HasRight called with no valid object (/usr/lib/perl5/vendor_perl/5.10.0/RT/Principal_Overlay.pm:322) [Fri Sep 4 08:17:23 2009] [warning]: DBD::mysql::st execute failed: MySQL server has gone away at /usr/lib/perl5/vendor_perl/5.10.0/Apache/Session/Store/DBI.pm line 67. (/usr/lib/perl5/vendor_perl/5.10.0/Apache/Session/Store/DBI.pm:67) [Fri Sep 4 08:17:23 2009] [warning]: DBD::mysql::st execute failed: MySQL server has gone away at /usr/lib/perl5/vendor_perl/5.10.0/Apache/Session/Lock/MySQL.pm line 71. (/usr/lib/perl5/vendor_perl/5.10.0/Apache/Session/Lock/MySQL.pm:71) /var/log/httpd/error_log [Fri Sep 4 08:17:23 2009] [crit]: HasRight called with no valid object (/usr/lib/perl5/vendor_perl/5.10.0/RT/Principal_Overlay.pm:322) [Fri Sep 4 08:17:23 2009] [warning]: DBD::mysql::st execute failed: MySQL server has gone away at /usr/lib/perl5/vendor_perl/5.10.0/Apache/Session/Store/DBI.pm line 67. (/usr/lib/perl5/vendor_perl/5.10.0/Apache/Session/Store/DBI.pm:67) [Fri Sep 4 08:17:23 2009] [warning]: DBD::mysql::st execute failed: MySQL server has gone away at /usr/lib/perl5/vendor_perl/5.10.0/Apache/Session/Lock/MySQL.pm line 71. (/usr/lib/perl5/vendor_perl/5.10.0/Apache/Session/Lock/MySQL.pm:71) Am I missing something her, can someone please help. Thanks, Baskar N DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Error - DBD::mysql::st execute failed: MySQL server has gone away
Hi, I have RT up in a Fedora 9 box. It was working properly. All of a sudden I see the following error when trying to create a ticket. DBD::mysql::st execute failed: MySQL server has gone away at /usr/lib/perl5/vendor_perl/5.10.0/Apache/Session/Lock/MySQL.pm line 71. I saw the same message in the mail achieve. It says this error is related to loss of connection with the mysql sever. But I see mysqld running before and after the error. I don't see any error or message in the SQL server. I see the following lines in /var/log/rt3/rt.log [Fri Sep 4 08:17:23 2009] [debug]: RT::Ticket=HASH(0xbc4df9dc) tried to load a bogus ticket: 469 (/usr/lib/perl5/vendor_perl/5.10.0/RT/Ticket_Overlay.pm:172) [Fri Sep 4 08:17:23 2009] [crit]: HasRight called with no valid object (/usr/lib/perl5/vendor_perl/5.10.0/RT/Principal_Overlay.pm:322) [Fri Sep 4 08:17:23 2009] [warning]: DBD::mysql::st execute failed: MySQL server has gone away at /usr/lib/perl5/vendor_perl/5.10.0/Apache/Session/Store/DBI.pm line 67. (/usr/lib/perl5/vendor_perl/5.10.0/Apache/Session/Store/DBI.pm:67) [Fri Sep 4 08:17:23 2009] [warning]: DBD::mysql::st execute failed: MySQL server has gone away at /usr/lib/perl5/vendor_perl/5.10.0/Apache/Session/Lock/MySQL.pm line 71. (/usr/lib/perl5/vendor_perl/5.10.0/Apache/Session/Lock/MySQL.pm:71) /var/log/httpd/error_log [Fri Sep 4 08:17:23 2009] [crit]: HasRight called with no valid object (/usr/lib/perl5/vendor_perl/5.10.0/RT/Principal_Overlay.pm:322) [Fri Sep 4 08:17:23 2009] [warning]: DBD::mysql::st execute failed: MySQL server has gone away at /usr/lib/perl5/vendor_perl/5.10.0/Apache/Session/Store/DBI.pm line 67. (/usr/lib/perl5/vendor_perl/5.10.0/Apache/Session/Store/DBI.pm:67) [Fri Sep 4 08:17:23 2009] [warning]: DBD::mysql::st execute failed: MySQL server has gone away at /usr/lib/perl5/vendor_perl/5.10.0/Apache/Session/Lock/MySQL.pm line 71. (/usr/lib/perl5/vendor_perl/5.10.0/Apache/Session/Lock/MySQL.pm:71) Am I missing something her, can someone please help. Thanks, Baskar N DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Error - DBD::mysql::st execute failed: MySQL server has gone away
Retrying... From: Baskaraganesan Natarajan Sent: Friday, September 04, 2009 2:46 PM To: 'rt-users@lists.bestpractical.com' Subject: Error - DBD::mysql::st execute failed: MySQL server has gone away Sensitivity: Confidential Hi, I have RT up in a Fedora 9 box. It was working properly. All of a sudden I see the following error when trying to create a ticket. DBD::mysql::st execute failed: MySQL server has gone away at /usr/lib/perl5/vendor_perl/5.10.0/Apache/Session/Lock/MySQL.pm line 71. I saw the same message in the mail achieve. It says this error is related to loss of connection with the mysql sever. But I see mysqld running before and after the error. I don't see any error or message in the SQL server. I see the following lines in /var/log/rt3/rt.log [Fri Sep 4 08:17:23 2009] [debug]: RT::Ticket=HASH(0xbc4df9dc) tried to load a bogus ticket: 469 (/usr/lib/perl5/vendor_perl/5.10.0/RT/Ticket_Overlay.pm:172) [Fri Sep 4 08:17:23 2009] [crit]: HasRight called with no valid object (/usr/lib/perl5/vendor_perl/5.10.0/RT/Principal_Overlay.pm:322) [Fri Sep 4 08:17:23 2009] [warning]: DBD::mysql::st execute failed: MySQL server has gone away at /usr/lib/perl5/vendor_perl/5.10.0/Apache/Session/Store/DBI.pm line 67. (/usr/lib/perl5/vendor_perl/5.10.0/Apache/Session/Store/DBI.pm:67) [Fri Sep 4 08:17:23 2009] [warning]: DBD::mysql::st execute failed: MySQL server has gone away at /usr/lib/perl5/vendor_perl/5.10.0/Apache/Session/Lock/MySQL.pm line 71. (/usr/lib/perl5/vendor_perl/5.10.0/Apache/Session/Lock/MySQL.pm:71) /var/log/httpd/error_log [Fri Sep 4 08:17:23 2009] [crit]: HasRight called with no valid object (/usr/lib/perl5/vendor_perl/5.10.0/RT/Principal_Overlay.pm:322) [Fri Sep 4 08:17:23 2009] [warning]: DBD::mysql::st execute failed: MySQL server has gone away at /usr/lib/perl5/vendor_perl/5.10.0/Apache/Session/Store/DBI.pm line 67. (/usr/lib/perl5/vendor_perl/5.10.0/Apache/Session/Store/DBI.pm:67) [Fri Sep 4 08:17:23 2009] [warning]: DBD::mysql::st execute failed: MySQL server has gone away at /usr/lib/perl5/vendor_perl/5.10.0/Apache/Session/Lock/MySQL.pm line 71. (/usr/lib/perl5/vendor_perl/5.10.0/Apache/Session/Lock/MySQL.pm:71) Am I missing something her, can someone please help. Thanks, Baskar N DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Logging into rt.log from Scrips
Hi, I am writing scrips to customize my RT in Fedora 9 with MySQL back-end. I have configured RT to log into a file (rt.log) in RT_SiteConfig.pm. Is it possible to get debug messages printed into the log file. I have added some print statements in scripts. I don't find them printed in rt.log or the http log. I searched the mail archives. Couldn't locate. Can someone give me some pointers. Thanks, Baskar N DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Mail Alias Setup
Hi, I need some help in understanding the line for mail alias setup. I understand that when a mail is sent to the id rt, it gets redirected to the members specified in the second column. I am not sure why this gets redirected and why the | is used in here. rt: |/etc/smrsh/rt-mailgate --queue 'general' --action correspond --url !http://rt3-host/ Thanks, Baskar N DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
