[rt-users] Requester's manager into custom field
Hi, I've been asked to produce RT reports/Dashboards/ticket digests for department heads. I think the easiest way for this is to set the AdminCC for a ticket to the requester's manager. We have managers defined in AD so this should be achievable via a scrip? How would I progress this forward? Thanks. -- RT Training November 4 5 Los Angeles http://bestpractical.com/training
[rt-users] Custom Scrip on queue change
Hi, I'm looking to write a custom scrip that triggers a template when a ticket changes from a specific queue to another specific queue. How do I go about this please? Thanks. -- RT Training - Boston, September 9-10 http://bestpractical.com/training
Re: [rt-users] Dashboard Help
I updated to 4.2.5 without any issues and am able to achieve what I wanted the way you described. Thanks. On 22 Jun 2014 17:46, Guy Baxter gmbax...@gmail.com wrote: Hi Kevin, thanks for the reply. Unfortunately I'm running 4.0.1 and don't have that option. Is there any way to do this without upgrading. Thanks. On Tuesday, 17 June 2014, Kevin Falcone falc...@bestpractical.com wrote: On Tue, Jun 17, 2014 at 11:52:00AM +0100, Guy Baxter wrote: I'm looking to create a custom dashboard, similar to the way in which QuickSearch functions. I would like it to display a list of queues, and then show how many tickets are New, Open, Stalled for each queue. In the query builder I seem to be stuck at the getting RT to count the total number of tickets per status, rather than just the total number of tickets. I have the following: Query: Queue = 'SW_Bugs' OR Queue = 'SW_Incoming' OR Queue = 'SW_Projects' Format: '__QueueName__', '__Status__' That's just going to list the tickets with Queue Name and the Status. If you click on Chart, in 4.2 the default is to group/count by Status, you can further group by Queue and then save that and stick it on your dashboard. You may find this helpful http://bestpractical.com/docs/rt/latest/charts.html -kevin -- RT Training - Boston, September 9-10 http://bestpractical.com/training
Re: [rt-users] Dashboard Help
Hi Kevin, thanks for the reply. Unfortunately I'm running 4.0.1 and don't have that option. Is there any way to do this without upgrading. Thanks. On Tuesday, 17 June 2014, Kevin Falcone falc...@bestpractical.com wrote: On Tue, Jun 17, 2014 at 11:52:00AM +0100, Guy Baxter wrote: I'm looking to create a custom dashboard, similar to the way in which QuickSearch functions. I would like it to display a list of queues, and then show how many tickets are New, Open, Stalled for each queue. In the query builder I seem to be stuck at the getting RT to count the total number of tickets per status, rather than just the total number of tickets. I have the following: Query: Queue = 'SW_Bugs' OR Queue = 'SW_Incoming' OR Queue = 'SW_Projects' Format: '__QueueName__', '__Status__' That's just going to list the tickets with Queue Name and the Status. If you click on Chart, in 4.2 the default is to group/count by Status, you can further group by Queue and then save that and stick it on your dashboard. You may find this helpful http://bestpractical.com/docs/rt/latest/charts.html -kevin -- RT Training - Boston, September 9-10 http://bestpractical.com/training
[rt-users] Dashboard Help
Hello, I'm looking to create a custom dashboard, similar to the way in which QuickSearch functions. I would like it to display a list of queues, and then show how many tickets are New, Open, Stalled for each queue. In the query builder I seem to be stuck at the getting RT to count the total number of tickets per status, rather than just the total number of tickets. I have the following: Query: Queue = 'SW_Bugs' OR Queue = 'SW_Incoming' OR Queue = 'SW_Projects' Format: '__QueueName__', '__Status__' Please can you help? Thanks. -- RT Training - Boston, September 9-10 http://bestpractical.com/training
Re: [rt-users] Email attachments missing
Ok, I use /etc/aliases to get the mail to RT queues. network.servic...@mydomain.co.uk forwards to network.servic...@rt.mydomain.co.uk into the network services queue Maillog: Nov 22 11:04:06 rt sendmail[10957]: rAMB45Ea010957: from=my address, size=35513, class=0, nrcpts=1, msgid=38236A0BDDD3C54EA5A28F68FFB841C55C0492E90A@my mail server, proto=ESMTP, daemon=MTA, relay=my email relay [IP Removed] Nov 22 11:04:07 rt sendmail[10961]: rAMB47Dr010961: from=apache, size=2269, class=-60, nrcpts=1, msgid=rt-4.0.1-10941-1385118247-778.3708-3-0@rt.mydomain, relay=apache@localhost Nov 22 11:04:07 rt sendmail[10962]: rAMB47nc010962: from=apache@rt.mydomain, size=2397, class=-60, nrcpts=1, msgid=rt-4.0.1-10941-1385118247-778.3708-...@rt.my domain, proto=ESMTP, daemon=MTA, relay=localhost.localdomain [127.0.0.1] Nov 22 11:04:08 rt sendmail[10961]: rAMB47Dr010961: to=my address, ctladdr=apache (48/48), delay=00:00:01, xdelay=00:00:01, mailer=relay, pri=140269, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (rAMB47nc010962 Message accepted for delivery) Apache Error Log: [Fri Nov 22 11:04:07 2013] [info]: rt-4.0.1-10941-1385118247-778.3708-...@rt.my domain #3708/42054 - Scrip 3 On Create Autoreply To Requestors (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301) [Fri Nov 22 11:04:08 2013] [info]: rt-4.0.1-10941-1385118247-778.3708-...@rt.my domain sent To: g.bax...@burnley.ac.uk(/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:332) [Fri Nov 22 11:04:08 2013] [info]: rt-4.0.1-10941-1385118247-780.3708-...@rt.my domain #3708/42054 - Scrip 4 On Create Notify AdminCcs (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301) [Fri Nov 22 11:04:08 2013] [info]: rt-4.0.1-10941-1385118247-780.3708-...@rt.my domain No recipients found. Not sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:352) [Fri Nov 22 11:04:08 2013] [info]: Ticket 3708 created in queue 'Network-Services' by Me (/opt/rt4/sbin/../lib/RT/Ticket.pm:681) [Fri Nov 22 11:04:12 2013] [error]: Deserialization of attribute 23 failed (/opt/rt4/sbin/../lib/RT/Attribute.pm:238) Please let me know if you need anything else. On 22 October 2013 18:11, Kevin Falcone falc...@bestpractical.com wrote: On Mon, Oct 21, 2013 at 03:38:42PM +0100, Guy Baxter wrote: I'm using RT 4.0.1 / sendmail / mysql / apache Whenever someone submits a ticket via email the attachment is not present in the ticket. I've tested files from a couple of KB to a few MB - same result. When the file is uploaded via the self-service create a ticket the attachments work fine. You need to show: How mail gets to RT. mail logs. RT/apache logs. -kevin
[rt-users] Determine who resolved how many tickets
Hi, I'm looking to baseline the performance of my team against the number of tickets they have resolved in RT over a given time. To do this I export the month's tickets from RT into Excel (queue, status=resolved and last updated by) I then use Excel to do a countif to produce my figures. The problem is, I could really do with using a resolved by calculation, rather then last updated by, as last updated by is not always the person who initially resolved the ticket. Any thoughts please? Thanks.
[rt-users] Email attachments missing
Hi, I'm using RT 4.0.1 / sendmail / mysql / apache Whenever someone submits a ticket via email the attachment is not present in the ticket. I've tested files from a couple of KB to a few MB - same result. When the file is uploaded via the self-service create a ticket the attachments work fine. What could be the issue please? Thanks in advance.
[rt-users] Global RT at a Glance not taking effect
Hi all, I've got an issue with RT at a glance global configuration not working. I want only Dashboards to be visible on the homepage after a user logs in. I've set the following in tools configuration Global RT at a Glance RT at a glance body: Dasboards RT at a glance: Summary: blank When logging in as root this applies fine. When logging in as any other users ( we use RT External Auth) it does not apply. I also tried setting: Set ( $HomepageComponents, [qw(Dashboards)]); in RT_SiteConfig.pm But that didn't work either. Users can access Dashboards fine, so it doesn't appear to be a permissions issue, i just want them only to be able to see their dashboards rather than have to navigate to them. Could anyone assist please? RT Version is 4.0.1, External Auth is version 0.12 Many thanks.
Re: [rt-users] Global RT at a Glance not taking effect
On 29 August 2013 21:37, Kevin Falcone falc...@bestpractical.com wrote: On Thu, Aug 29, 2013 at 05:34:14PM +0100, Guy Baxter wrote: Hi all, I've got an issue with RT at a glance global configuration not working. I want only Dashboards to be visible on the homepage after a user logs in. I've set the following in tools configuration Global RT at a Glance RT at a glance body: Dasboards RT at a glance: Summary: blank When logging in as root this applies fine. When logging in as any other users ( we use RT External Auth) it does not apply. Do these users have their own homepage settings from previous use/customization? You will need to reset that, or just clear their homepage preferences in the Attributes table in the database. No, they've never been able to set them no permissions to set preferences was the error they got. How would I go about clearing the homepage preferences anyway? I also tried setting: Set ( $HomepageComponents, [qw(Dashboards)]); in RT_SiteConfig.pm But that didn't work either. HomepageComponents doesn't forcibly turn off components in 4.0. It will in 4.2 Users can access Dashboards fine, so it doesn't appear to be a permissions issue, i just want them only to be able to see their dashboards rather than have to navigate to them. Could anyone assist please? RT Version is 4.0.1, External Auth is version 0.12 With 4.0.1, you could be running into some bug (4.0.17 is current) but start by resetting homepage settings for one of your external auth users and seeing if that fixes it. Homepages are also cached in the session, so you need to log in and out. I've tried that, but will clear the mason cache/ reboot the server to see if it has any effect. -kevin Will report back tomorrow morning. Thanks so far.
[rt-users] RT 4.08 on Apache 2 won't load
Hi, I've installed 4.0.8 on CentOS 6.3, satisfied all dependencies etc, run the web installer to get things started, but I can't actually get my RT pages to load. I've tried using all of the apache options on web_deployment on the installation pages at bestpractical.com but with no luck. using mod_fcgi and mod_fcgid I get 404 not found, with a corresponding log entry in /var/log/httpd/error.log of: File does not exist: /opt/rt4/sbin/rt-server.fcgi The file does exist, and won't start manually even when invoked from sbin with ./ Trying the mod_perl apache setup results in Apache failing to start: Undefined subroutine main::. called. END failed-- call queue aborted. (/opt/rt4/sbin/../lib/RT.pm:341) Any ideas - this has got me totally stuck! Thanks in advance. We're hiring! http://bestpractical.com/jobs
Re: [rt-users] RT4.0.5 article creation- classes and topic nesting
I am currently away on leave until Wednesday 6th June. If your request is urgent, please contact Technical Support. This email and any attachments are confidential and are intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. Emails are not secure and cannot be guaranteed to be free of errors or viruses. It is your responsibility to scan emails and attachments for viruses before opening them. Any views or opinions expressed are solely those of the author and do not necessarily represent those of The Blackpool Sixth Form College. # Scanned by MailMarshal - Marshal's comprehensive email content security solution. Download a free evaluation of MailMarshal at www.marshal.com #
Re: [rt-users] RT-External Auth RT 4.0
Hi, Apologies for the delay: [Tue Jun 21 10:42:11 2011] [info]: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Disabled: 0, EmailAddress: gbax...@b6fc.ac.uk, Gecos: A Weetman, Name: gbaxter, Privileged: 0, RealName: (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536) [Tue Jun 21 10:42:11 2011] [error]: Couldn't create user A Weetman: Name in use (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:129) [Tue Jun 21 10:42:11 2011] [error]: FAILED LOGIN for A Weetman from 192.164.0.67 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:639) Unsure what the first line is as that's my UPN account details from AD. The user I logged in as was A Weetman from OD Thanks Regards, Guy This email and any attachments are confidential and are intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. Emails are not secure and cannot be guaranteed to be free of errors or viruses. It is your responsibility to scan emails and attachments for viruses before opening them. Any views or opinions expressed are solely those of the author and do not necessarily represent those of The Blackpool Sixth Form College. # Scanned by MailMarshal - Marshal's comprehensive email content security solution. Download a free evaluation of MailMarshal at www.marshal.com # 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT-External Auth RT 4.0
070888 is the shortname for A Weetman - neither of these seem to work I'm specifying the correct ldap attribute, it's just not working! Has anyone succeeded in getting external auth working with open directory? Regards, Guy This email and any attachments are confidential and are intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. Emails are not secure and cannot be guaranteed to be free of errors or viruses. It is your responsibility to scan emails and attachments for viruses before opening them. Any views or opinions expressed are solely those of the author and do not necessarily represent those of The Blackpool Sixth Form College. # Scanned by MailMarshal - Marshal's comprehensive email content security solution. Download a free evaluation of MailMarshal at www.marshal.com #
Re: [rt-users] RT-External Auth RT 4.0
Hi, Thanks for that - My AD Users were unprivileged as you said they would be - letting them be assigned rights made them show in the list. As far as the OD users are concerned, it's still not working: [Wed Jun 8 08:14:11 2011] [error]: Couldn't create user 070888: Name in use (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:129) [Wed Jun 8 08:14:11 2011] [error]: FAILED LOGIN for 070888 from 192.164.0.67 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:639) [Wed Jun 8 08:14:23 2011] [error]: FAILED LOGIN for A Weetman from 192.164.0.67 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:639) The users names are not in use - searching for disabled users via the UI still doesn't show them. Browsing the database tables via mysql show does not show up identical users either. Very strange. Regards, Guy This email and any attachments are confidential and are intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. Emails are not secure and cannot be guaranteed to be free of errors or viruses. It is your responsibility to scan emails and attachments for viruses before opening them. Any views or opinions expressed are solely those of the author and do not necessarily represent those of The Blackpool Sixth Form College. # Scanned by MailMarshal - Marshal's comprehensive email content security solution. Download a free evaluation of MailMarshal at www.marshal.com #
[rt-users] RT-External Auth RT 4.0
Hi,
I've replicated our production setup and upgraded it to 4.0 without a
problem. I've now thrown External Auth into the mix (new install via
cpan), and I'm having mixed results.
We have 2 directory systems - Open Directory (openldap) and Active
Directory
AD authenticates fine, but OD just will not authenticate at all.
Here's my RT_SiteConfig.pm
Set($rtname, 'ourdomain');
Set($Organization , ourdomain);
Set($WebPort, 80);# + ($ * 7274) % 32766 + ($ 1024));
Set($WebDomain, 'rt2.ourdomain' );
my $port = RT-Config-Get('WebPort');
Set($WebBaseURL,
($port == 443? 'https': 'http') .'://'
. RT-Config-Get('WebDomain')
. ($port != 80 $port != 443? :$port : '')
);
Set($MaxAttachmentSize , 1000);
Set($MailCommand , 'sendmail');
Set($SendmailArguments , -oi -t);
Set($CorrespondAddress , 'Request_Tracker');
Set($CommentAddress , 'Request_Tracker_Comment');
Set($HomePageRefreshInterval, 60);
Set(@Plugins,qw(RT::Authen::ExternalAuth));
Set($ExternalAuthPriority, [ 'My_AD',
'My_OD'
]
);
Set($ExternalInfoPriority, [ 'My_AD',
'My_OD'
]
);
Set($ExternalServiceUsesSSLorTLS,0);
Set($AutoCreateNonExternalUsers,0);
Set($ExternalSettings, {
'My_OD' = { ## ODMaster
# The type of
service (db/ldap/cookie)
'type'
= 'ldap',
# The server
hosting the service
'server'
= 'osxmaster.b6fc.ac.uk',
# The LDAP search
base
'base'
= 'cn=users,dc=osxmaster,dc=b6fc,dc=ac,dc=uk',
#
# ALL FILTERS MUST
BE VALID LDAP FILTERS ENCASED IN PARENTHESES!
# YOU **MUST**
SPECIFY A filter AND A d_filter!!
#
# The filter to
use to match RT-Users
'filter'
= '(description=staff)',
# A catch-all
example filter: '(objectClass=*)'
#
# The filter that
will only match disabled users
'd_filter'
= '(description=parent)',
# A catch-none
example d_filter: '(objectClass=FooBarBaz)'
#
# Should we try to
use TLS to encrypt connections?
#'tls'
= 0,
# SSL Version to
provide to Net::SSLeay *if* using SSL
#'ssl_version'
= 3,
# What other args
should I pass to Net::LDAP-new($host,@args)?
#'net_ldap_args'
= [version = 3 ],
# Does
authentication depend on group membership? What group name?
#'group'
= 'GROUP_NAME',
# What is the
attribute for the group object that determines membership?
#'group_attr'
= 'GROUP_ATTR',
## RT ATTRIBUTE
MATCHING SECTION
# The list of RT
attributes that uniquely identify a user
# This example shows
what you *can* specify.. I recommend reducing
this
# to just the Name
and EmailAddress to save encountering problems later.
'attr_match_list'
= ['Name',
'EmailAddress',
],
[rt-users] LDAP authentication
Hi, Is it possible to authenticate via LDAP to RT ? In particular, Mac OS X's implementation of LDAP (Open DIrectory) Thanks. This email and any attachments are confidential and are intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. Emails are not secure and cannot be guaranteed to be free of errors or viruses. It is your responsibility to scan emails and attachments for viruses before opening them. Any views or opinions expressed are solely those of the author and do not necessarily represent those of The Blackpool Sixth Form College. # Scanned by MailMarshal - Marshal's comprehensive email content security solution. Download a free evaluation of MailMarshal at www.marshal.com # Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Modify Side Bar
Is it possible to add a link to the My Day feature on the sidebar for everyone? I've looked at all of the HTML files in /opt/rt3/share/html but can't see anything obvious. Using RT3.8.8 on Fedora 12. Any help appreciated Thanks Guy. This email and any attachments are confidential and are intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. Emails are not secure and cannot be guaranteed to be free of errors or viruses. It is your responsibility to scan emails and attachments for viruses before opening them. Any views or opinions expressed are solely those of the author and do not necessarily represent those of The Blackpool Sixth Form College. # Scanned by MailMarshal - Marshal's comprehensive email content security solution. Download a free evaluation of MailMarshal at www.marshal.com # Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] AdminCC
Hi, I have a new RT 3.8.8 install setup on Fedora 12. All users seem to have the Queues I'm an Admin CC For on their RT at a Glance screen, but this is not listed in their preferences, nor the user, group or Global RT at a Glance preferences. Where else is this option set please? Thanks Regards, Guy This email and any attachments are confidential and are intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. Emails are not secure and cannot be guaranteed to be free of errors or viruses. It is your responsibility to scan emails and attachments for viruses before opening them. Any views or opinions expressed are solely those of the author and do not necessarily represent those of The Blackpool Sixth Form College. # Scanned by MailMarshal - Marshal's comprehensive email content security solution. Download a free evaluation of MailMarshal at www.marshal.com # Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Can't locate object error
rt-users@lists.bestpractical.com writes: On Fri, Jun 11, 2010 at 04:18:36PM +0100, Guy Baxter wrote: Hi, I have an install of RT 3.8.8 on Fedora 12 I have had a few issues, so far resolved - until this one: When replying to, or resolving a ticket, there is a bit of a delay and then the following error: Can't locate object method host via package URI::_generic at /opt/rt3/bin/../lib/RT/Interface/Web.pm line 505. I have no idea how to resolve this - it seems to be webserver based, as the email message from the reply, resolve or comment goes through fine. Most likely you have configured an invalid WebBaseURL or WebURL -kevin I think I configured WebBaseURL to just '/' as i want RT to be accessible at rt.mydomain/index.html as it runs on its own server. I'll check tommorrow - is this not the correct thing to do? This email and any attachments are confidential and are intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. Emails are not secure and cannot be guaranteed to be free of errors or viruses. It is your responsibility to scan emails and attachments for viruses before opening them. Any views or opinions expressed are solely those of the author and do not necessarily represent those of The Blackpool Sixth Form College. # Scanned by MailMarshal - Marshal's comprehensive email content security solution. Download a free evaluation of MailMarshal at www.marshal.com # Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] emailing into queues
Hi, Ive got a new install of 3.8.8 on Fedora 12, I have created queues as described in the instructions, and have also added aliases for the queues, along with re-building the aliases file with running newaliases. However I cannot get emails into my RT queues. Sendmail is running, and i can telnet to port 25 on my rt server. Emails seem to go to the RT server - they don't get bounced but I have no idea where they go! Could anyone help please? Thanks, Guy. This email and any attachments are confidential and are intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. Emails are not secure and cannot be guaranteed to be free of errors or viruses. It is your responsibility to scan emails and attachments for viruses before opening them. Any views or opinions expressed are solely those of the author and do not necessarily represent those of The Blackpool Sixth Form College. # Scanned by MailMarshal - Marshal's comprehensive email content security solution. Download a free evaluation of MailMarshal at www.marshal.com # Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Can't locate object error
Hi, I have an install of RT 3.8.8 on Fedora 12 I have had a few issues, so far resolved - until this one: When replying to, or resolving a ticket, there is a bit of a delay and then the following error: Can't locate object method host via package URI::_generic at /opt/rt3/bin/../lib/RT/Interface/Web.pm line 505. I have no idea how to resolve this - it seems to be webserver based, as the email message from the reply, resolve or comment goes through fine. Any help would be greatly appreciated! Thanks, Guy Baxter. This email and any attachments are confidential and are intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. Emails are not secure and cannot be guaranteed to be free of errors or viruses. It is your responsibility to scan emails and attachments for viruses before opening them. Any views or opinions expressed are solely those of the author and do not necessarily represent those of The Blackpool Sixth Form College. # Scanned by MailMarshal - Marshal's comprehensive email content security solution. Download a free evaluation of MailMarshal at www.marshal.com # Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] 3.8.8 new install user creation error
Hi, I have installed RT 3.8.8 on fedora 12. I'm at the stage of adding users, i log in as root, go to users, create, create a user with username of test, set new password to test, and also verify it. When saving changes I get the following error: User created Please enter your current password. Password has not been set. A password was not set, so user won't be able to login. So then I enter test in current password box and save changes, but I am unable to log in. Log back in as root, fill in test user's current password as test, save changes, still cannot log in. Log back in as root, set new and verify password to test, save changes, but get the following error: Please enter your current password correctly. Password has not been set. What is going on? Is this a bug? Any help appreciated Thanks. Guy, This email and any attachments are confidential and are intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. Emails are not secure and cannot be guaranteed to be free of errors or viruses. It is your responsibility to scan emails and attachments for viruses before opening them. Any views or opinions expressed are solely those of the author and do not necessarily represent those of The Blackpool Sixth Form College. # Scanned by MailMarshal - Marshal's comprehensive email content security solution. Download a free evaluation of MailMarshal at www.marshal.com # Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] 3.8.4 to 3.8.8 upgrade
Hi, I am having a bit of trouble upgrading RT from 3.8.4 to 3.8.8 I installed 3.8.4 using yum - so it installed to /etc/rt3 Here's what I have done so far: I downloaded the rt3.8.8 installer and extracted it cd rt3.8.8 ./configure --prefix=/etc/rt3 make upgrade /etc/rt3/sbin/rt-setup-database --dba root --prompt-for-dba-password --action upgrade enter mysql password enter RT version upgrading from: 3.8.4 apply all upgrades error on RTAddressRegegexp option not being set in the config but applies ok Login to RT but it is still v 3.8.4 Setup: MacMini, Fedora 12, Apache 2.2, MySQL 5.1. Could anyone help me please? Regards, Guy This email and any attachments are confidential and are intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. Emails are not secure and cannot be guaranteed to be free of errors or viruses. It is your responsibility to scan emails and attachments for viruses before opening them. Any views or opinions expressed are solely those of the author and do not necessarily represent those of The Blackpool Sixth Form College. # Scanned by MailMarshal - Marshal's comprehensive email content security solution. Download a free evaluation of MailMarshal at www.marshal.com # Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT 3.8.2 from 3.4.2
Hi, We have a 6 year old install of RT 3.4.2 running on fedora core 2, I want to update this to the newest version - 3.8.2. As we need to use RT most of the time I am currently testing the new version on a different PC. (intention is to schedule some downtime once my test version is working to rebuild the original). I have done a mysql dump, and imported it onto a new fresh build of fedora 10 with mysql 5 and apache 2, however if i do this, when browsing RT i get logged out every 30 seconds or so. If i setup a new install without importing the data this does not happen... very strange? Also, I can't see how to setup RT to talk to my mailserver? I've found a bit about /etc/aliases but can't see anywhere for it to point to the IP of my mailserver? Does anyone have any ideas? Any help appreciated, Regards, Guy. This email and any attachments are confidential and are intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. Emails are not secure and cannot be guaranteed to be free of errors or viruses. It is your responsibility to scan emails and attachments for viruses before opening them. Any views or opinions expressed are solely those of the author and do not necessarily represent those of The Blackpool Sixth Form College. # Scanned by MailMarshal - Marshal's comprehensive email content security solution. Download a free evaluation of MailMarshal at www.marshal.com # ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
