Re: [rt-users] Ticket Queries w/ History?
Jean-Sebastien Morisset wrote: > Hi everyone, > > When running queries for tickets, all the fields appear to be available > for display, except the replies, comments, etc. Is there a way to > include a ticket's 'history' in the ticket search results? > > Thanks, > js. > What do you mean? What do you want to see in the search resultsthe last reply? --Jason ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] user logon to rt in active directory environment
B K wrote: > > > How does RT manage user logon. We run an Active Directory environment > and looking at implementing RT. > > We do not want to replicate our users in linux for them to be able to > login to RT to log jobs and check progress. > > How does RT manage users from AD and does anyone have a very good URL > for a good setup in this environment ? > > Thank you > RT doesn't manage users from AD/LDAP at all. You need to apply the LDAP Overlay(s) to RT in order to add this functionality. This wiki article has all the information you should need: http://wiki.bestpractical.com/view/LdapSiteConfigSettingsForActiveDirectory --Jason ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT
B K wrote: > How does RT manage user logon. We run an Active Directory environment > and looking at implementing RT. > > We do not want to replicate our users in linux for them to be able to > login to RT to log jobs and check progress. > > How does RT manage users from AD and does anyone have a very good URL > for a good setup in this environment ? > > Thank you I use mod_auth_kerb to do single sign on using Kerberos against Active Directory for our Windows users. This module allows me to pass there username to $WebExternalAuth I then use the LDAP integration overlay, to create local RT users that match users found in Active Directory. This wiki article contains all the links and information you need to set up this integration and get it working perfectly. http://wiki.bestpractical.com/view/LdapSiteConfigSettingsForActiveDirectory Believe it or not, I have our RT service more integrated with Active Directory then many other MS products are that we use. The key is to remember that AD is nothing more then Kerberos and LDAP. Happy Reading. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Sort by DueDate excluding 'not set' tickets
Tom Lanyon wrote: > Hi all, > > I need to sort tickets by due date ascending to display oldest due > dates first. Tickets with no due date should come after as there's no > impending timeline. > > However, because a due date of 'not set' is numerically 0, it sorts > before any tickets that have a due date set. > > Anyone have a solution/workaround for this? > > It looks like you have two options: 1) You can add to your search/query a line that says 'Due > 0' What this will do is only return results that have a due date set, it will not return results without a due date set. You could then run a separate query to see the tickets that do not have a due date set if you wanted to see those. 2) You could customize rt3/share/html/Search/Results.html to put tickets that have Due date 'not set' on the bottom of the results list. This option would be a bit more involved, but you could make the search results page exactly how you wanted it to then. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Need to make a report and not sure how to do it
Greg Evans wrote: > > Is there a way for me to run a report that would list all users and > then group them by # of tickets created and show the subject of each > ticket? I am thinking a 3 column table Col1, Cell 1: user1 Col 2, cell > 1: all tickets for user1, col 3, cell 1: total# of tix and then sort > it by #tix created? > > ***Greg Evans* > > Hood Canal Communications > > (360) 898-2481 ext.212 > The easiest way to do that is probably to build your query in Perl using the RT API. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] How to determine RTFM version?
I have a quick question that I hope someone can assist me with. We have been using RTFM with our RT installation for quite some time. Recently, I went to check what version of RTFM we were running. I can't seem to be able to determine what version is currently installed and running. Can anyone point me in the direction of where I could look to find the version number of the installed and running version? Thank you for any tips in advance. -- Jason aka: axelilly ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Chart grouped by priority
I wanted to update the list that I solved my own problem. To do this, you simply need to build a query and then build a graph from it with any group by. Then, once the graph is displayed, edit the URL. Locate at the end of the URL a parameter named: PrimaryGroupBy Change that parameter to the desired group by. In this case, I used: PrimaryGroupBy=Priority That is how I got the graph I desired. Good Luck --Jason Jason Fenner wrote: I am trying to be able to create charts grouped by priority. So far I have not found how to do this. Can anyone give me any clues as to how to do that? What I am doing is building a query in ticket search. Then, at the lower right hand corner of the screen there are drop downs to create charts grouped by certain things. However, one of the options is not Priority. I'd like to add that, but haven't seen where to do it yet. Thanks in advance! --Jason ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Chart grouped by priority
I am trying to be able to create charts grouped by priority. So far I have not found how to do this. Can anyone give me any clues as to how to do that? What I am doing is building a query in ticket search. Then, at the lower right hand corner of the screen there are drop downs to create charts grouped by certain things. However, one of the options is not Priority. I'd like to add that, but haven't seen where to do it yet. Thanks in advance! --Jason ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problem with iterating groups
Stephen Turner wrote:
At Thursday 4/26/2007 03:31 PM, Jason Fenner wrote:
I am trying to iterate over the names of groups with this code piece:
use RT::Groups;
my $groups = new RT::Groups($user);
$groups->LimitToUserDefinedGroups();
print $groups->Count . "\n";
while (my $group = $groups->Next) {
#print $group->Id ." is a group id\n";
print $group->Name;
}
For some reason the while loop keeps resulting in false and is never
run. However, I know that I do have groups because that Count method
is returning the number 7. Does anyone know why I can't iterate?
Thanks,
--Jason
Jason,
I just ran this code and it worked for me - I wonder if $user has the
privileges to see the groups?
Steve
Yes, I solved it. The user I was using was $RT::SystemUser. That user
fails on iteration due to security filtering on the Next method in
Groups_Overlay.pm. Maybe he shouldn't fail, but he does. You correct
this by RT::User->Load a normal system user and then using that $user.
Thanks,
--Jason
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[rt-users] Problem with iterating groups
I am trying to iterate over the names of groups with this code piece:
use RT::Groups;
my $groups = new RT::Groups($user);
$groups->LimitToUserDefinedGroups();
print $groups->Count . "\n";
while (my $group = $groups->Next) {
#print $group->Id ." is a group id\n";
print $group->Name;
}
For some reason the while loop keeps resulting in false and is never
run. However, I know that I do have groups because that Count method is
returning the number 7. Does anyone know why I can't iterate?
Thanks,
--Jason
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Re: [rt-users] simple branding need
Richard P. Welty wrote: i have a simple "branding" need that doesn't really require the full power of multiple instances (in fact, since my situation literally is alternate branding of a product, i don't really want multiple instances, as that would only confuse the support staff.) basically, what i'd like to have is a situation where when a ticket is opened via email, say, to [EMAIL PROTECTED], rt remembers this when sending replies and generates sender addresses appropriate to that particular support alias. is this feasible in the current system, or would it require patches or major work? I think that you will need to set up separate queues for each one of the different email address that you want to use as a From/ReplyTo. --Jason thanks, richard ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] rt/perl newbie questions
jimmy yu wrote: sorry to bother you guys with this. i'm trying to install rt on a brand new install of ubuntu 6.06. i can't seem to get past the perl module installations, which scares me. i wonder if i'm getting in over my head Sometimes when you can't get a module to compile automatically you should try to compile it manually. Look in root/.cpan/build/ Also, read the README for the package. It may give you more information regarding how to get the package to compile, etc. anyways, i'm having trouble installing Test::Inline which always chokes on Params::Util. this is part of the error message i get: t/06_invocant # Failed test 'blessed reference is _IN' # at t/06_invocant.t line 35. # got: '0' # expected: '1' # Looks like you failed 1 test of 11. t/06_invocantdubious Test returned status 1 (wstat 256, 0x100) DIED. FAILED test 10 Failed 1/11 tests, 90.91% okay t/07_handle..ok t/99_author..skipped all skipped: Author tests not required for installation Failed Test Stat Wstat Total Fail List of Failed i also have trouble with Test::WWW::Mechanize which gives me the error # Failed test 'Go after first link' # at t/follow_link_ok.t line 29. # 500 Can't connect to localhost:13432 (connect: Connection refused) # Content-Type: text/plain # Client-Date: Sat, 21 Apr 2007 22:28:17 GMT # Client-Warning: Internal response finally, Apache::Session chokes on Test::Deep and gives me the error message. Running make test PERL_DL_NONLAZY=1 /usr/bin/perl "-MExtUtils::Command::MM" "-e" "test_harness(0, 'blib/lib', 'blib/arch')" t/*.t t/all.Weak references are not implemented in the version of perl at /root/.cpan/build/Test-Deep-0.096-k9AntQ/blib/lib/Test/Deep/Cache/Simple.pm line 7 BEGIN failed--compilation aborted at /root/.cpan/build/Test- Deep-0.096-k9AntQ/blib/lib/Test/Deep/Cache/Simple.pm line 7. Compilation failed in require at /root/.cpan/build/Test-Deep-0.096-k9AntQ/blib/lib/Test/Deep/Cache.pm line 6. BEGIN failed--compilation aborted at /root/.cpan/build/Test- Deep-0.096-k9AntQ/blib/lib/Test/Deep/Cache.pm line 6. your help is tremendously appreciated. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT IRC channel
Jesse Vincent wrote: On Apr 23, 2007, at 12:02 PM, Jason Fenner wrote: I noticed that irc.perl.org is not resolving. Is there another server where one can find #rt? irc.infobot.org is another alias for that same server. also irc.rhizomatic.net What port does irc.infobot.org use? I get a connection refused on 6667 --axelilly ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT IRC channel
I noticed that irc.perl.org is not resolving. Is there another server where one can find #rt? --axelilly ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] 10 highest priority
But where does Rows get defined at?
Patrick Turner wrote:
I looked at that option too, but that's not the one.
That increases the number of tickets shown on the Home page.
What I meant was when you click on the " highest priority tickets I
own" used to be* customizable and would show 25/50/whatever the user
selected. So even though the home page is limited to 10 (by default),
the link would take you to the larger list.
I took a quick look at the code and there's this:
share/html/Search/Results.html:
---
# Some forms pass in "RowsPerPage" rather than "Rows"
# We call it RowsPerPage everywhere else.
if ( !$Rows && $ARGS{'RowsPerPage'} ) {
$Rows = $ARGS{'RowsPerPage'};
}
elsif ( !$Rows && defined $prefs->{'RowsPerPage'} ) {
$Rows = $prefs->{'RowsPerPage'};
}
else {
$Rows ||= 50;
}
---
If I copy the URL that gets generated when clicking on "highest
priority", I get this:
https://rt.marchex.com/Search/Results.html?Order=ASC%7CASC%7CASC%7CASC&Q
uery=%20Owner%20%3D%20'270196'%20AND%20%20(%20%20Status%20%3D%20'new'%20
OR%20Status%20%3D%20'open'%20)&Rows=10&OrderBy=id&Format='%3Ca%20href%3D
%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%2FTITLE%
3A%23'%2C%0A'%3Ca%20href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%
3E__Subject__%3C%2Fa%3E%2FTITLE%3ASubject'%2C%0A'__Priority__'%2C%0A'__Q
ueueName__'%2C%0A'__ExtendedStatus__'&RowsPerPage=100
Notice the RowsPerPage=100 and Rows=10.
If I manually change Rows=10 to a higher value, it changes what's
displayed, but otherwise it's limited to 10. Which makes sense, since
Rows trumps RowsPerPage in the code. I guess the question is: why can
I not change the "Rows" definition? Or, if it should take the last
argument and the initial, default "Rows" is always 10, then
"RowsPerPage" really just needs to be "Rows" and it'll work as desired.
*I honestly didn't use this feature much, since I try to keep my tickets
in the 10 or less range and not have these particular issues, so I have
to trust what my users are telling me. :-)
Patrick Turner
Sysems Administrator - Corporate Operations
Marchex, Inc.
t 206.331.3492
e [EMAIL PROTECTED]
-Original Message-
From: Scott Golby [mailto:[EMAIL PROTECTED]
Sent: Friday, January 19, 2007 8:22 AM
To: Bob Goldstein; Patrick Turner
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] 10 highest priority
Scroll to bottom. See where it says "Rows per box" ? Set it there.
Do you mean Rows per Page ?
I've got it set to Unlimited and it's displaying more than 10 that's
for
sure (I had 15 tickets the other day and it was fine), but it's a bit
odd it says 20 highest tickets in the top of the box.
What I am having trouble with might be related, when doing a Ticket
Search say for a report, if I set it to Unlimited to make a big long
page, I get page lengths of 50 tickets and a Next link down the
bottom.
Not major, but it would be nice to have that work for printing
everything quickly.
- Scott
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Re: [rt-users] Scrip repository?
Ruslan Zakirov wrote: No, as far as I know. I thought several times about starting RT::Toolkit distribution with collection of popular scrip actions, conditions and may be templates, but that doesn't exist yet :) I agree, that is a very good idea. Currently, most people have simply been using the BP wiki for scrips. --Jason axelilly On 4/6/07, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: Hi is anyone keeping a public scrip repository? I not can we start one? Thanks, Brian Brian Gupta Time Inc Information Technology Dept 212-522-1401 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] rt 3.4.5 rpm yum install not working
Matthew Simpson wrote:
Hi All,
I have a big problem that I just can't work out. I'm running CentOS
4.4 (clean install). I first tried installing the latest rt3 tarball,
but some of the perl mods kept failing via CPAN. So I looked for a RPM
which I found instructions for on the bestpractical site and followed
and installed successfully.
I can login ok and everything comes up. Although when I click on
"Tools" I get the following
Can't locate object method "new" via package
"RT::Action::CreateTickets" at /var/rt/html/Tools/Offline.html line 107.
Trace begun at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Exceptions.pm
line 129
HTML::Mason::Exceptions::rethrow_exception('Can\'t locate object
method "new" via package "RT::Action::CreateTickets" at
/var/rt/html/Tools/Offline.html line 107.^J') called at
/var/rt/html/Tools/Offline.html line 107
HTML::Mason::Commands::__ANON__ at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xb0608fc)')
called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1256
eval {...} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm
line 1246
HTML::Mason::Request::comp(undef, undef, undef) called at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 915
HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0xb0040f4)')
called at /var/rt/html/autohandler line 215
HTML::Mason::Commands::__ANON__ at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xaf4a724)')
called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1251
eval {...} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm
line 1246
HTML::Mason::Request::comp(undef, undef, undef) called at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 460
eval {...} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm
line 460
eval {...} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm
line 412
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xb0040f4)')
called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm
line 168
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0xb0040f4)')
called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm
line 826
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0xa5ba218)',
'Apache2::RequestRec=SCALAR(0xb002514)') called at /usr/bin/webmux.pl
line 123
eval {...} at /usr/bin/webmux.pl line 123
RT::Mason::handler('Apache2::RequestRec=SCALAR(0xb002514)') called at
-e line 0
eval {...} at -e line 0
Does anyone know what I'm done wrong and how to fix it? All hat I can
think of is that when I started doing the install from tarball with
'make fixdeps' it left something that the rpm didn't like? Although
the 'make fixdeps' failed really early..
Can anyone help, it be much appreciated?
Does 'make fixdeps' still fail if you run it?
Jason
Matt
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Re: [rt-users] RT Essentials -- how relevant to 3.6.3?
Joe Casadonte wrote: Just wondering how relevant the first edition of RT Essentials is to the current release of RT? Thanks! IMHO, the book is still fully relevant to the current release of RT. The topics that the book covers are 'core' concepts of RT. These rarely if ever change. Jason aka 'axelilly' -- Regards, joe Joe Casadonte [EMAIL PROTECTED] -- Llama Fresh Farms => http://www.northbound-train.com Ramblings of a Gay Man => http://www.northbound-train.com/ramblings Emacs Stuff => http://www.northbound-train.com/emacs.html Music CD Trading => http://www.northbound-train.com/cdr.html -- Live Free, that's the message! -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Question on SelfService...
Mat W wrote: Hrm, but could one go in and alter that query? I was looking at the /SelfService/Elements/MyRequests... seems possble. Just not sure exactly how to go about it. Of course. You have the source :-) It shouldn't be hard to edit the SelfService portal to function however you want it to. Jason aka 'axelilly' Mat W wrote: I created an unprivileged user that is an AdminCC on a queue. When logged in to SelfService, they seem to have all the permissions I granted the AdminCC on that queue (create, show for the given queue) but here's the question... in the "My Open Tickets", should they see the open tickets in the queue? Same goes for the "My Closed Tickets". No... "My Open Tickets" - Will only display tickets that they are the requestor of. "My Closed Tickets" - Will show tickets that they are the requestor of but also now have their status set to 'resolved' Jason, "axelilly" Thanx. _ Get FREE Web site and company branded e-mail from Microsoft Office Live http://clk.atdmt.com/MRT/go/mcrssaub0050001411mrt/direct/01/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _ FREE online classifieds from Windows Live Expo – buy and sell with people you know http://clk.atdmt.com/MSN/go/msnnkwex001001msn/direct/01/?href=http://expo.live.com?s_cid=Hotmail_tagline_12/06 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] unprivileged users: any way to change priority or due date?
Joe Casadonte wrote: Hi, Using RT 3.6.3 I've given unprivileged users the ModifyTicket right via the Global -> Group Rights screen. Is this just not possible? Thanks! Is what not possible? Clarify. Jason, 'axelilly' -- Regards, joe Joe Casadonte [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Question on SelfService...
Mat W wrote: I created an unprivileged user that is an AdminCC on a queue. When logged in to SelfService, they seem to have all the permissions I granted the AdminCC on that queue (create, show for the given queue) but here's the question... in the "My Open Tickets", should they see the open tickets in the queue? Same goes for the "My Closed Tickets". No... "My Open Tickets" - Will only display tickets that they are the requestor of. "My Closed Tickets" - Will show tickets that they are the requestor of but also now have their status set to 'resolved' Jason, "axelilly" Thanx. _ Get FREE Web site and company branded e-mail from Microsoft Office Live http://clk.atdmt.com/MRT/go/mcrssaub0050001411mrt/direct/01/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Statistics revisitation
Mathew Snyder wrote: Does anyone know about or have any intentions of updating the RTx::Statistics package? I'm finding the built-in reports are not sufficient and I don't know enough perl to make my way around the RT codebase. Mathew _ I am also interested in this. Email me off list to talk about this. Jason - axelilly __ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Mail not working
John Arends wrote: Do you have any suggestions on how to get around this? It looks like rt-mailgate needs to talk to RT, but how can I do that if I have our custom external authentication system wrapped around RT? Maybe you need the REST and NOAUTH Locations in your httpd.conf file. These should be within your RT virtual host section. These should allow rt-mailgate to communicate with no auth. satisfy any allow from all satisfy any allow from all Let me know, axelilly ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Mail not working
Your smrsh link is not set right. In /etc/smrsh you should have a symlink to rt-mailgate, wherever you have it located on your system. For example, mine is at /opt/rt3/bin/rt-mailgate To locate this file run: find / -name rt-mailgate If the location was: /opt/rt3/bin/rt-mailgate, create the sym link by issuing: ln -s /opt/rt3/bin/rt-mailgate /etc/smrsh/rt-mailgate Your RT will now be able to handle mail with no problems. Let me know if you need anything further. Jason aka: axelilly John Arends wrote: I can't figure out why email in to RT has stopped working. I have this line in /etc/aliases rt: "|/etc/smrsh/rt-mailgate --queue general --action correspond --url https://rt.itcs.uiuc.edu/rt/"; The relevant line from maillog is: Nov 28 09:09:43 rt sendmail[2644]: kASF9ggA002643: to="|/etc/smrsh/rt-mailgate --queue general --action correspond --url https://rt.my.server.edu/rt/";, ctladdr=<[EMAIL PROTECTED]> (8/0), delay=00:00:01, xdelay=00:00:01, mailer=prog, pri=30949, dsn=4.0.0, stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL For reference purposes, emailing in to a ticket worked fine when RT was running at the DocumentRoot but now that I have it moved to /rt/ I can't figure out why mail is failing. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] how to use RT effectively
I agree. The book is excellent, you should buy it. Also, by buying the book your are helping to support the project in a small way. Also, you may want to take a look at: http://wiki.bestpractical.com/index.cgi?Documentation Jason aka: axelilly john habermann wrote: Hi Bijayant On 9/26/06, bijayant kumar <[EMAIL PROTECTED]> wrote: Hi, I have successfully installed RT-3.6.1. Now, my question is, is there any administrator and user guide on RT? If yes, than please provide me or give me the links. Thanks in advance. The best thing user and administrator guide I can think of is the RT Essentials book which you can see linked to off the bestpractical.com/rt website. It is also available through Oreilly's online library safari and provides lots of information of how you can use rt and how things work. There is also wiki.bestpractical.com which has lots of useful information and ideas on how people use rt. cheers John Bijayant Kumar Send instant messages to your online friends http://uk.messenger.yahoo.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problem with 10 highest priority tickets I own area
As discussed on the list earlier, this is because the wrong variable is stored in the mime encoded string within the Attributes table. However, can someone post the exact method used to create the correct mime encoded string and update the Attributes table with it? Also, I am curious; why does the Attributes table have it's contents column mime encoded at all? Jason aka: axelilly Jasen M. Lentz wrote: Under 10 highest priority tickets I own, if I click on the subject, RT does not use the correct path and I get a not found. If I click on the number, it works fine. What am I missing? It appears to lose the webpath. Thanks! --- Jasen M. Lentz Senior Electronics Technician Computer Maintenance Group, Computing Services Carnegie-Mellon University 4910 Forbes Ave CYH-A71 Pittsburgh, PA 15213 Phone: 412-268-3823 (Shared Extension) Cell: 412-848-5612 CompTIA A+ and Server+ Certified Hardware Technician -BEGIN GEEK CODE BLOCK- Version: 3.12 GCS/CM/IT d(+) s+:+ a- C$ ULS+ P L+ E--- W++ N++ o K- w O- M-- V-- PS+ PE++ Y PGP t+ 5+ X-- R- tv++ b++ DI+++ D++ G e++ h--- r+++ y+++ --END GEEK CODE BLOCK-- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] IRC Bot for RT?
I have not heard of such a thing before, but I'd be very interested in being kept up to date on the development of such a thing. I made be able to find some use for it as well. Dan Wright wrote: Has anybody ever written an IRC Bot interface to RT? I have need for such a beast, and would like to know if anybody has something like this before I write one of my own. Thanks, -Dan Daniel J. Wright [EMAIL PROTECTED] Lead Software Developer, pairNIC https://www.pairnic.com pair Networks, Inc.http://www.pair.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Clicking on a requestor in ticket display gives blank page
I could be wrong, you'll have to test this...but I think the right is: ShowConfigTab Stewart Tranter wrote: Hello, We are storing lots of contact detail in RT to use to contact requestors. When a ticket is displayed and I, as SuperUser, click "More about this user", I can view all their details. Which right to I need to add in order that the regular (i.e. non-Super Users) users can do this? I have already added AdminUsers to the group, but this has not made a difference. TIA, Stewart Stewart Tranter Computing Services Loughborough University E: [EMAIL PROTECTED] W: http://www.lboro.ac.uk/computing/ T: +44 (0) 1509 223719 F: +44 (0) 1509 223989 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] making searches available to other users
Yes, group saved searches are in 3.4.5 and making saved searches available for the front "At a Glance" page is available in version 3.6.0 Hayes, Paul wrote: I have set up two 'saved searches' as admin user. I want to make these available to all users within a certain group Is there a way to do this within RT, preferably making the search available to the user from their RT homepage? Thanks, Paul Privileged, confidential and/or copyright information may be contained in this communication. This e-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended addressee, you may not copy, forward, disclose or otherwise use this e-mail or any part of it in any way whatsoever. To do so is prohibited and may be unlawful. If you have received this email in error please notify the sender immediately. Paddy Power PLC may monitor the content of e-mail sent and received for the purpose of ensuring compliance with its policies and procedures. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] problem with "make fixdeps" on SLES9
This has already been mentioned on the list. Simply run: "make testdeps" to find all missing packages. Install all those packages manually through CPAN. Then come back and again run "make testdeps" to insure you now have all packages. If you do, continue on in the installation directions. [EMAIL PROTECTED] wrote: Hi, while installing RT on SLES9 I ran in a problem with "make fixdeps" Can't unlink file tmp: No such file or directory at /usr/lib/perl5/5.8.3/CPAN.pm line 4373 ==> Couldn't mkdir '/root/.cpan/build/tmp': File exists <== ==> Cannot continue: Please find the reason why I cannot make the <== ==> directory <== ==> /root/.cpan/build/tmp <== ==> and fix the problem, then retry. <== If I run perl -MCPAN -e 'install .' it works fine! Who can help please ? Wolfgang -- Wolfgang Fuertbauer (e-Mail: [EMAIL PROTECTED]) EBEWE Pharma Mondseestrasse 11 4866 Unterach, Austria Tel +43 7665 8123 315Mobile: +43 664 8397987 Fax +43 7665 8123 1487 http://www.ebewe.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Change Logo and https questions RT-3.6.0/RTIR1.1.5
Stop httpd, clear cache (rm -rf /opt/rt3/var/mason_cache/*), restart httpd
Zhiming Liu wrote:
Hi Tim, The image file uslogo1.gif is in
share/html/NoAuth. RT-3.6.0 has a Logo file instead of
Header. I copied this file to local tree and modified
like this:
http://opseclab.usda.gov";>" width="324" height="43" />
% if ($show_name) {
<% loc("RT for [_1]",
$RT::rtname) %>
% }
Thanks, Zhiming.
--- Timothy Smith <[EMAIL PROTECTED]> wrote:
Zhiming Liu <[EMAIL PROTECTED]> 06/27/06 3:41 PM
1. I have copied Logo and modified it. The logo
can't
display, just file name like USDA_logo.
If you're working in a local tree to avoid stepping
on the distributed files, note that RT won't pick up
files in the local/html/NoAuth directory. (This bit
me.) Logo images need to go in share/html/NoAuth or
somewhere outside of the RT tree. What's the source
code that generates your img tag look like?
Tim Smith
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Re: [rt-users] Notification when a ticket is created
Sure! Just create a Scrip in a queue that has a condition of "On Create". Serge Bianda wrote: Is it possible to configure RT to notify a member of the support team when a ticket is created. I have IT member who carry PDA and I'd like to make sure that they get notified when a ticket is created for a specific queue. Thanks ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Customizing the Footer in the Login Page
Yes, but you will want to follow the directions here when customizing: http://wiki.bestpractical.com/index.cgi?CleanlyCustomizeRT Sergey Tsvetukhin wrote: share/html/Elements/Footer ? Serge Bianda wrote: I would like to customize the footer on the login page to add more information, but I do not seem to find the file responsible for it. This is the content of the footer: »|« RT 3.4.5 Copyright 1996-2005 Best Practical Solutions, LLC. Distributed under version 2 of the GNU GPL. To inquire about support, training, custom development or licensing, please contact [EMAIL PROTECTED] Time to display: 0.625896 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Apache Error Log
I'm not sure, but it sounds like it may be a mail loop. Serge Bianda wrote: I get this message on my apache error_log, what is that supposed to mean? [Mon Jun 26 21:02:55 2006] [crit]: RT thinks this message may be a bounce (/opt/rt3/lib/RT/Interface/Email.pm:708) [Mon Jun 26 21:03:04 2006] [crit]: RT Recieved mail (<[EMAIL PROTECTED]>) from itself. (/opt/rt3/lib/RT/Interface/Email.pm:704) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Missing Options to choose on the Ticket
Make sure that whatever user you are logged in as has permission to Reply,Resolve, Comment. Serge Bianda wrote: >From this screen, you will notice that I'm missing something on the upper top right hand side menu, right above Dates...: (Reply|Resolve|Comment) How do I make them appear? I installed RT for the second time on the same machine and the first time everything was fine, but not this time. Please assist ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Graph for RTx-Statistics-1.0.8 not showing
I would double check that GD::Graph is installed and operational.
Serge Bianda wrote:
My RT 3.4.5 was installed correctly and I also have GD and all the perl
modules installed (GD::Graph, Apache::GD::options, ...), but I don't
seem to see the graph when I go to "Resolve Time Graph" under
"RTx-Statistics". All I can see if an icon of a picture that did not
load. If I right click on it and select "view image" from my browser, I
get this message:
System error
error: Can't locate object method "new" via package
"GD::Graph::points" at
/opt/rt3/share/html/RTx/Statistics/TimeToResolve/Elements/Chart line 9.
context:
...
5: <%INIT>
6: use GD::Graph::points;
7:
8: my @data;
9: my $graph = GD::Graph::points->new(400,300);
10: $graph->set(export_format => "png",
11: marker_size => $ARGS{marker_size},
12: x_label => 'Average time to resolve (Days)',
13: y_label => 'Number of tickets resolved' );
...
code stack:
/opt/rt3/share/html/RTx/Statistics/TimeToResolve/Elements/Chart:9
/opt/rt3/share/html/autohandler:215
Raw error
And when I look at the raw error link, I get this output:
Can't locate object method "new" via package "GD::Graph::points" at
/opt/rt3/share/html/RTx/Statistics/TimeToResolve/Elements/Chart line 9.
Trace begun at /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Exceptions.pm
line 129
HTML::Mason::Exceptions::rethrow_exception('Can\'t locate object method
"new" via package "GD::Graph::points" at
/opt/rt3/share/html/RTx/Statistics/TimeToResolve/Elements/Chart line
9.^J') called at
/opt/rt3/share/html/RTx/Statistics/TimeToResolve/Elements/Chart line 9
HTML::Mason::Commands::__ANON__('marker_size', 1, 'x_labels',
'0,,2,,,17,,longer', 'data1', '18,2,1,1,1,2,1,2', 'marker_size', 1,
'x_labels', '0,,2,,,17,,longer', 'data1', '18,2,1,1,1,2,1,2') called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xa8
bec48)', 'marker_size', 1, 'x_labels', '0,,2,,,17,,longer', 'data1',
'18,2,1,1,1,2,1,2', 'marker_size', 1, 'x_labels', '0,,2,,,17,,longer',
'data1', '18,2,1,1,1,2,1,2') called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 1251
eval {...} at /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line
1245
HTML::Mason::Request::comp(undef, undef, 'marker_size', 1, 'x_labels',
'0,,2,,,17,,longer', 'data1', '18,2,1,1,1,2,1,2', 'marker_size', 1,
'x_labels', '0,,2,,,17,,longer', 'data1', '18,2,1,1,1,2,1,2') called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 914
HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HAS
H(0xa5ab0c4)', 'marker_size', 1, 'x_labels', '0,,2,,,17,,longer',
'data1', '18,2,1,1,1,2,1,2') called at /opt/rt3/share/html/autohandler
line 215
HTML::Mason::Commands::__ANON__('marker_size', 1, 'x_labels',
'0,,2,,,17,,longer', 'data1', '18,2,1,1,1,2,1,2') called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xa8
06f34)', 'marker_size', 1, 'x_labels', '0,,2,,,17,,longer', 'data1',
'18,2,1,1,1,2,1,2') called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 1246
eval {...} at /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line
1245
HTML::Mason::Request::comp(undef, undef, undef, 'marker_size', 1,
'x_labels', '0,,2,,,17,,longer', 'data1', '18,2,1,1,1,2,1,2') called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 459
eval {...} at /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line
459
eval {...} at /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line
411
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xa
5ab0c4)') called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/ApacheHandler.pm line 168
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheH
andler=HASH(0xa5ab0c4)') called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/ApacheHandler.pm line 826
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=H
ASH(0x9da9c20)', 'Apache2::RequestRec=SCALAR(0xa86e6d0)') called at
/opt/rt3/bin/webmux.pl line 137
eval {...} at /opt/rt3/bin/webmux.pl line 137
RT::Mason::handler('Apache2::RequestRec=SCALAR(0xa86e6d0)') called at -e
line 0
eval {...} at -e line 0
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Bu
Re: [rt-users] Unable to Initiate database installation for RTFM-2.2.0RC2
Double check your DB user's permissions within the database. You may
also have to pass the DB credentials on the command line.
Serge Bianda wrote:
I compiled and installed RTFM with no problem, but when I try to run the
command "make initdb" I get the following message:
/usr/bin/perl -Ilib -I/opt/rt3/lib /opt/rt3/sbin/rt-setup-database
--action schema --datadir etc --datafile etc/initialdata --dba rt_user
DBI connect('dbname=rt3;host=localhost','rt_user',...) failed: Access
denied for user 'rt_user'@'localhost' (using password: NO) at
/opt/rt3/sbin/rt-setup-database line 170 Failed to connect to
dbi:mysql:;host=localhost as rt_user: Access denied for user
'rt_user'@'localhost' (using password: NO) at
/opt/rt3/sbin/rt-setup-database line 170.
...returned with error: 65280
make: *** [initdb] Error 255
Please note that I have the correct password set in the RT_Config.pm
file for the rt_user and when I initiated the database upon RT
installation, there was no problem. It's just that I can do it for RTFM.
Thanks
Serge
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Re: [rt-users] Can't call method "Content" error in 3.6.0
Yes,
You did not run the database update scripts. Run them and this problem
will go away. Please see the README file.
Ted Serreyn wrote:
Anyone seen this before? I am trying the new RT build on gentoo.
Ideas? I am trying to get this working and see if it resolves the
attachment issue with recent version of mysql.
Ted Serreyn
error:
Can't call method "Content" on an undefined value at
/var/www/support.serreyn.com/htdocs/rt-3.6.0/Elements/MyRT line 76.
context:
...
72:
73:
unless (exists $session{'my_rt_portlets'}) {
74:
my ($d_portlets) =
RT::System->new($session{'CurrentUser'})->Attributes->Named('HomepageSetting
s');
75:
my $user = $session{'CurrentUser'}->UserObj;
76:
$session{'my_rt_portlets'} = $user->Preferences('HomepageSettings',
$d_portlets->Content);
77:
}
78:
79:
my $portlets = $session{'my_rt_portlets'};
80:
...
code stack:
/var/www/support.serreyn.com/htdocs/rt-3.6.0/Elements/MyRT:76
/var/www/support.serreyn.com/htdocs/rt-3.6.0/index.html:79
/var/www/support.serreyn.com/htdocs/rt-3.6.0/autohandler:279
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Re: [rt-users] how's 3.6.0 working for you?
Max H. wrote: Jason Fenner wrote: The new UI is quite nice. A very good improvement. The introduction of the concept of "Portlets" is really cool. Popular with our users. We had no real problem with the upgrade from 3.4.5 Are any of you using RTFM, Asset Tracker, and RTx-Statistics? If so, did the upgrade present any problems in regards to these add-on packages? Thanks. Max I use RTFM, RTx-Statistics, and the Shredder...there were no problems with any. (That I have found yet...lol) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] how's 3.6.0 working for you?
The new UI is quite nice. A very good improvement. The introduction of the concept of "Portlets" is really cool. Popular with our users. We had no real problem with the upgrade from 3.4.5 One thing that it does seem to be missing though, is any kind of Ajax support in the order of Autocompleters, etc. Other then that, I was impressed with the amount of items in the changelog for this release. Duncan Shannon wrote: Hi List- Just thought id toss out a message to see if anyone has any comments or feedback about how using 3.6.0 has been going.. esp. as it applies to those upgrading from 3.4.x. Any wild successes? Miserable failures? How do your users like the new interface? duncan -- Duncan Shannon Techfluent, Inc. P: 612-638-1300 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] The "fsck.com-rt-" URI scheme
What is this URI used for in RT? How does RT use it? Philip Kime wrote: I was more wondering how hard it would be to just default them to an "rt" scheme since it would seem to make more sense for people who have nothing to do with the fsck.com domain. Even RT has nothing to do with the fsck.com domain now since I believe it was the author's personal domain when it was first being developed. The at scheme is just "at", it would be nice for rt to be just "rt" unless you really want a scheme prefix of something else which could be a config file setting. As an exercise, I created an "rt" scheme and altered Record.pm, Ticket_Overlay.pm and URI.pm but in 3.6 REST interface, the links still come out as fsck.com-rt so I've either missed something or something's in the DB. PK -Original Message- From: Todd Chapman [mailto:[EMAIL PROTECTED] Sent: 11 June 2006 15:47 To: Philip Kime Cc: RT users Subject: Re: [rt-users] The "fsck.com-rt-" URI scheme All tickets should have fsck.com-rt schemes. Why would that be a problem? -Todd On Sun, Jun 11, 2006 at 01:56:12PM -0700, Philip Kime wrote: Will this URI scheme thing be continued in later versions of RT? I remember JV saying that it probably wouldn't. I'm wondering if it's worth bothering with generating patches to get rid of the hard-coded "fsck.com-rt-" scheme because I need to use a lot of REST calls making links etc. and every ticket like comes out as "fsck.com-rt-" ... PK -- Philip Kime NOPS Systems Architect 310 401 0407 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Script to build timeworked report based on CustomField
Very good idea to incorporate in a future version. Excellent point in regards to keeping version portability. Thank You for your input. Andreas Putzo wrote: On Wednesday 05 April 2006 20:37, Jason Fenner wrote: Hi everyone. I am pretty new at writing scripts to use with RT. Recently I wrote a script that I use to build a report on how much time we have spent working for the different departments in the company I work for. The departments are set through a RT::Ticket Custom Field. This is my first RT script so, I'm sure that it needs a lot of improvements. Feel free to post your thoughts and ideas. I hope that other in the RT community will also find it useful. My fire proof suit is on and I look forward to hearing your input. Jason Fenner If you don't want to access the sql database directly, you may also use some of the modules which come with RT. This could also be useful in case, the DB structure is changed in the future. You can find some example code in $rtroot/bin/. The modules are also well documented. eg: cd $rtroot/lib/RT perldoc Tickets_Overlay hth, andreas ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
