Re: [rt-users] Redhat Enterprise 5.5 install errors
Enter into Perl: perl -MCPAN -e shell Have perl recomend updateds: r Update the XML::RSS and XML::Parser modules and any others that RT is using. Kevin W. Gagel Network Administrator College of New Caledonia My Blog: http://mail.cnc.bc.ca/blogs/gagel My Shared Files: http://mail.cnc.bc.ca/users/gagel On Friday 09/07/2010 at 12:37 pm, Lee, Jeffrey wrote: Hi all, I am trying to install RT 3.8.8 on a RedHat Enterprise 5.5 server. I’ve been able to get most of the dependencies installed except I am running into an XML::RSS dependencies error and an XML::Parser error. Has anyone else run into this issue installing RT on RHEL5 servers? Does anyone have any suggestions? Thanks, Jeff --- The College of New Caledonia Visit us at http://www.cnc.bc.ca Virus scanning is done on all incoming and outgoing email. Anti-spam information for CNC can be found at http://gateway.cnc.bc.ca --- Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Redhat Enterprise 5.5 install errors
cd into: /root/.cpan/build/XML-Parser-2.36-ak0ybX I've found that I can trace problem's a little better by trying to do it manually. Try running make from there and see if you get anything more meaning full in terms of error messages. If make works then try make test. That may or may not work. If does and says something to the effect that is was successful then run make install. Beyond that I don't think I help you much more. At least not unless there are more meaning full error messages at that level. Kevin W. Gagel Network Administrator College of New Caledonia My Blog: http://mail.cnc.bc.ca/blogs/gagel My Shared Files: http://mail.cnc.bc.ca/users/gagel --- Original message --- Subject: RE: [rt-users] Redhat Enterprise 5.5 install errors From: Lee, Jeffrey jeffrey_...@harvard.edu To: Kevin Gagel ga...@cnc.bc.ca Cc: RT Users RT-Users@lists.bestpractical.com Date: Friday, 09/07/2010 1:14 PM This is the error I’m getting from testdependencies: XML::RSS ...MISSING Can't locate XML/Parser.pm in @INC (@INC contains: /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 /usr/local/rt3.8.8) at /usr/lib/perl5/site_perl/5.8.8/XML/RSS.pm line 7. And here is s snippet of the error I get from CPAN when I try to install XML::Parser Expat.c:2917: warning: ISO C90 forbids mixed declarations and code Expat.xs:2194: error: ‘parser’ undeclared (first use in this function) Expat.xs:2205: warning: unused variable ‘pret’ Expat.xs:2194: warning: unused variable ‘cbv’ Expat.xs:2192: warning: unused variable ‘type’ make[1]: *** [Expat.o] Error 1 make[1]: Leaving directory `/root/.cpan/build/XML-Parser-2.36-ak0ybX/Expat' make: *** [subdirs] Error 2 MSERGEANT/XML-Parser-2.36.tar.gz /usr/bin/make -- NOT OK Running make test Can't test without successful make Running make install Make had returned bad status, install seems impossible Failed during this command: MSERGEANT/XML-Parser-2.36.tar.gz : make NO I’m not sure what more I can do. -Jeff From:rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Gagel Sent: Friday, July 09, 2010 4:02 PM Cc: RT Users Subject: Re: [rt-users] Redhat Enterprise 5.5 install errors You'll have to tackle them one at a time then... Kevin W. Gagel Network Administrator College of New Caledonia My Blog: http://mail.cnc.bc.ca/blogs/gagel My Shared Files: http://mail.cnc.bc.ca/users/gagel --- Original message --- Subject: RE: [rt-users] Redhat Enterprise 5.5 install errors From: Lee, Jeffrey jeffrey_...@harvard.edu To: Kevin Gagel ga...@cnc.bc.ca, RT Users RT-Users@lists.bestpractical.com Date: Friday, 09/07/2010 12:53 PM It states that all modules are up to date for XML::RSS and XML::Parser. But I am still running into a dependencies fail when I run make fixdeps. -Jeff From:rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Gagel Sent: Friday, July 09, 2010 3:46 PM To: RT Users Subject: Re: [rt-users] Redhat Enterprise 5.5 install errors Enter into Perl: perl -MCPAN -e shell Have perl recomend updateds: r Update the XML::RSS and XML::Parser modules and any others that RT is using. Kevin W. Gagel Network Administrator College of New Caledonia My Blog: http://mail.cnc.bc.ca/blogs/gagel My Shared Files: http://mail.cnc.bc.ca/users/gagel On Friday 09/07/2010 at 12:37 pm, Lee, Jeffrey wrote: Hi all, I am trying to install RT 3.8.8 on a RedHat Enterprise 5.5 server. I’ve been able to get most of the dependencies installed except I am running into an XML::RSS dependencies error and an XML::Parser error. Has anyone else run into this issue installing RT on RHEL5 servers? Does anyone have any suggestions? Thanks, Jeff The College of New Caledonia Visit us at http://www.cnc.bc.ca Virus scanning is done on all incoming and outgoing email Anti-spam information for CNC can be found at http://gateway.cnc.bc.ca The College of New Caledonia Visit us at http://www.cnc.bc.ca Virus scanning is done on all incoming and outgoing email Anti-spam information for CNC can be found at http://gateway.cnc.bc.ca --- The College of New Caledonia Visit us at http://www.cnc.bc.ca Virus scanning is done on all incoming and outgoing email. Anti-spam information for CNC can be found at http://gateway.cnc.bc.ca --- Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT::Authen::ExternalAuth and privileged users
Peter,
Look into:
Set($WebExternalAuto,1);
Set($AutoCreate,{Privileged=0});
It's one or both that you need. These are my settings and my users are
auto created for me.
Kevin W. Gagel
Network Administrator
College of New Caledonia
My Blog:
http://mail.cnc.bc.ca/blogs/gagel
My Shared Files:
http://mail.cnc.bc.ca/users/gagel
On Monday 28/06/2010 at 2:24 pm, Peter Andersen wrote:
I currently have RT 3.8.6 working with RT::Authen::ExternalAuth to
the point where it allows me to authenticate and access the Self
Service page but I am stuck getting with all users being unprivileged.
Users I create inside RT can be privileged but none of the external
users are privileged nor can I add them to groups.
I see references to autocreate users but am unable to get any
creation to happen with ExternalAuth. Do I need to use
RT::Extension::LDAPImport to create user accounts before I can move
forward? What options do I need to look into for auto creating users?
Can I set all my external users to privileged (not the best idea)?
RT is running on Gentoo Linux with Apache2/fast_cgi, perl 5.10.1
threaded, RT::Authen::ExternalAuth 0.08 and connects to a Win2003 AD.
I am not attached to 3.8.6 so replacing with 3.8.8 is an option.
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Re: [rt-users] LDAP authentication
On Thursday 24/06/2010 at 7:09 am, Guy Baxter wrote: Hi, Is it possible to authenticate via LDAP to RT ? In particular, Mac OS X's implementation of LDAP (Open DIrectory) Thanks. Yes. See http://wiki.bestpractical.com/view/ExternalAuthentication for details. Kevin W. Gagel Network Administrator College of New Caledonia My Blog: http://mail.cnc.bc.ca/blogs/gagel My Shared Files: http://mail.cnc.bc.ca/users/gagel --- The College of New Caledonia Visit us at http://www.cnc.bc.ca Virus scanning is done on all incoming and outgoing email. Anti-spam information for CNC can be found at http://gateway.cnc.bc.ca --- Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Upgraded and now having to login on every link in RT
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[rt-users] Upgraded and now having to login on every link in RT
I upgraded from RT 3.8.4 to 3.8.7. I compiled as per the readme doc and then ran make upgrade. I ran the db scripts. I cleaned out the sessions table. Everyone is now stuck in a cycle of continuous login pages on every click within RT. Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel --- The College of New Caledonia Visit us at http://www.cnc.bc.ca Virus scanning is done on all incoming and outgoing email. Anti-spam information for CNC can be found at http://gateway.cnc.bc.ca --- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Upgraded and now having to login on every link in RT
___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Slight rights issue.
My manager created a queue he wants to be the only one that has access to. I've verified that the queue rights are set for him with the only one that has access. The seequeue right has been removed from other groups and users yet some of us still see the queue. What are all the rights that affect seeing a queue? I can't stop some users from seeing this particular queue, what should I be looking for? Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel --- The College of New Caledonia Visit us at http://www.cnc.bc.ca Virus scanning is done on all incoming and outgoing email. Anti-spam information for CNC can be found at http://gateway.cnc.bc.ca --- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Slight rights issue.
I think it was the superuser right assigned to the networkadmin group I created. Thanks, its gone now. Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel --- Original message --- Subject: Re: [rt-users] Slight rights issue. From: Ken Crocker kfcroc...@lbl.gov To: Kevin Gagel ga...@cnc.bc.ca Cc: RT Users RT-Users@lists.bestpractical.com Date: Tuesday, 09/22/2009 12:39 PM Kevin, Check what rights you have granted GLOBALLY. Kenn LBNL On 9/22/2009 12:25 PM, Kevin Gagel wrote: My manager created a queue he wants to be the only one that has access to. I've verified that the queue rights are set for him with the only one that has access. The seequeue right has been removed from other groups and users yet some of us still see the queue. What are all the rights that affect seeing a queue? I can't stop some users from seeing this particular queue, what should I be looking for? Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel --- The College of New Caledonia Visit us at http://www.cnc.bc.ca Virus scanning is done on all incoming and outgoing email. Anti-spam information for CNC can be found at http://gateway.cnc.bc.ca --- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com --- The College of New Caledonia Visit us at http://www.cnc.bc.ca Virus scanning is done on all incoming and outgoing email. Anti-spam information for CNC can be found at http://gateway.cnc.bc.ca --- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] How to enable robots.txt publicly
--- Original message --- I try to use a custom robots.txt file on RT apache instance but it seems this file is not publicly accessible online so web robots can’t read the file. Can someone explain how to make this file public and makes this works ? Thanks. Sébastien, The robots.txt file needs to be in the root directory of the server. If you're using something like ipplan.domain.tld then drop the robots.txt file into the same directory where the server grabs the default page from. If you're using your.domain.tld/ipplan then you must do the above. --- The College of New Caledonia Visit us at http://www.cnc.bc.ca Virus scanning is done on all incoming and outgoing email. Anti-spam information for CNC can be found at http://gateway.cnc.bc.ca ---___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Undefined subroutineRT::EmailParser::ParseAddressFromHeader...
Thanks, that is what I ended up doing anyway. Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel --- Original message --- Subject: Re: [rt-users] Undefined subroutine.RT::EmailParser::ParseAddressFromHeader... From: Kevin Falcone falc...@bestpractical.com To: rt-users@lists.bestpractical.com Date: 07/14/2009 6:54 AM On Fri, Jul 10, 2009 at 02:46:15PM -0700, Kevin Gagel wrote: I am using LDAPSMB1.2_RT3. When I add email address for the AdminCC of someone that has not logged into RT yet I get the following error: Undefined subroutine eRT::EmailParser::ParseAddressFromHeader called at /opt/rt3/bin/../local/lib/RT/User_Local.pm line 272. What do I have to do to correct this? You appear to be using an extension designed for use with RT 3.4 or 3.6 while running 3.8 (the ParseAddressFromHeader method is defined in RT::Interface::Email in 3.8) I suggest disabling the extension causing the problem. If you want to use AD auth with 3.8, the only method I know of that works is RT-Authen-ExternalAuth -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help:http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy athttp://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Custom Field check on ticket creation error in custom condition - help please
I'm trying to run the following code in my custom condition
#Don't bother running unless the transaction is a create.
return 0 unless $self-TransactionObj-Type eq Create;
#Don't bother running unless the custom field Urgency is URGENT.
my $CustomFields = $ticket-QueueObj-TicketCustomFields();
while (my $CustomField = $CustomFields-Next()) {
my $nam = $CustomField-Name;
if $ticket-FirstCustomFieldValue($nam) eq URGENT {
return 1
}
else
{
return 0
}
But I get this error logged:
Scrip 12 IsApplicable failed: Global symbol $ticket requires explicit package
name at (eval 1692) line 5.
I'm obviously not getting the difference between writing a scrip and writing
perl code. I'm terribly weak on both. Can someone show me what I'm doing wrong
please...
Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel
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Re: [rt-users] I am unable to use LDAP
Eric,
I'll work off line with you. I have just finished setting mine up and we are
using the same version of RT (3.8.2).
Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel
--- Original message ---
Subject: [rt-users] I am unable to use LDAP
From: Eric Chatham echat...@broadvox.com
To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Date: 07/14/2009 2:47 PM
Hello,
I have had some problem getting LDAP to work on my version of RT. I am running
RT version 3.8.2 and the version of RT::Authen::ExternalAuth I installed via
CPAN is 0.08. RT is installed on a CentOS 5.1 OS. I tried using some
examples from a Google search to try and modify RT_SiteConfig.pm, but when I
try to log into the RT Webpage (with an LDAP user), it fails. Beforehand, I
did create the user as a “user” in RT, but left the password blank. Should I
set a user up in RT first before trying to log the user into RT? Here is an
example of my RT_SiteConfig.pm settings. Everytime I try to log in with an
LDAP user, I get “Your username or password is incorrect.” Can I setup a log
file to track this as well? Please help and thank you for any assistance.
# Any configuration directives you include here will override
# RT's default configuration file, RT_Config.pm
#
# To include a directive here, just copy the equivalent statement
# from RT_Config.pm and change the value. We've included a single
# sample value below.
#
# This file is actually a perl module, so you can include valid
# perl code, as well.
#
# The converse is also true, if this file isn't valid perl, you're
# going to run into trouble. To check your SiteConfig file, use
# this comamnd:
#
# perl -c /path/to/your/etc/RT_SiteConfig.pm
# Set( $rtname, 'example.com');
# Set(@Plugins,(qw(Extension::QuickDelete)));
# Set($WebPath, /rt3);
Set($rtname, broadvox.local);
Set($Organization, 'broadvox.local');
# Set($CorrespondAddress, 'echat...@broadvox.net');
# Set($CommentAddress, 'echat...@infotelecom.us');
Set($Timezone, 'US/Eastern');
# Set($WebBaseURL, 'http://rt.broadvox.local/');
Set(@Plugins,(qw(RT::Authen::ExternalAuth)));
# Debugging
Set($LogToSyslog, 'info');
Set($LogStackTraces, 'debug');
# Database
# Set($DatabaseType, 'mysql');
# Set($DatabaseUser, 'rt_user');
# Set($DatabasePassword, 'rt_pass');
# Set($DatabaseRTHost, 'localhost');
# External Authentication
Set($ExternalAuthPriority, ['My_LDAP']);
# LDAP
Set($ExternalSettings, {'My_LDAP' = {'type' = 'ldap',
'auth' = 1,
'info' = 1,
'server' =
'clehbdc01.broadvox.local',
'user' = 'secmanager',
'pass' = 'password',
'port' = '389',
'base' =
'ou=USA,dc=broadvox,dc=local',
'filter' = '(objectclass=user)',
'attr_match_list' = [ 'Name',
'EmailAddress',
'RealName',
'WorkPhone',
'Address2'
],
'attr_map' = {'Name' =
'sAMAccountName',
'EmailAddress' =
'mail',
'Orginazation' =
'physicalDeliveryOfficeName',
'RealName' = 'cn',
'ExternalAuthID' =
'sAMAccountName',
'WorkPhone' =
'telephoneNumber',
'Address1' =
'streetAddress',
'City' = 'l',
'State' = 'st',
'Zip' = 'postalCode',
'Country' = 'co'}
}
});
1;
Eric Chatham
MIS Department
Phone: (216) 373-4683
Fax: (216) 373-4669
echat...@broadvox.com
CONFIDENTIAL. This e-mail and any attached files are confidential and should be
destroyed and/or returned if you are not the intended and proper recipient.
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[rt-users] Correct syntax for AutoCreate
What is the correct syntax for the AutoCreate variable in RT_SiteConfig.pm? Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Duplicate messages from RT-Users@lists.bestpractical.com
Am I the only one getting duplicates (in which case my server has a problem) or are others getting duplicates as well. If one or two of you could reply that would be great thanks... Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Duplicate messages fromrt-us...@lists.bestpractical.com
Wierd. Some people are getting duplicates some are not. I got 4 of a message I posted. Followed by 4 from someone else then 2 of another poster. Seems to me the list is doing something odd. Thanks everyone that responded. Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel --- Original message --- Subject: RE: [rt-users] Duplicate messages fromrt-us...@lists.bestpractical.com To: ga...@cnc.bc.ca Date: 07/13/2009 3:14 PM I got 4 copies of the message you posted earlier. I've seen duplicates on the list before, but never 4 copies. Seems likely in your case it's 2 sets of duplication. Probably something the list owner needs to address though. ~Chris From: ga...@cnc.bc.ca To: RT-Users@lists.bestpractical.com Date: Mon, 13 Jul 2009 15:02:42 -0700 Subject: [rt-users] Duplicate messages from RT-Users@lists.bestpractical.com Am I the only one getting duplicates (in which case my server has a problem) or are others getting duplicates as well. If one or two of you could reply that would be great thanks... Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Duplicate messages from RT-Users@lists.bestpractical.com
Thanks Paul. For the list owner... Here are the headers from a single message I sent. From the headers it is clear that your MTA had submitted this message twice to your mailman installation. You may need to check on your queues and trouble shoot why the MTA thought it needed to resubmit the message. ---Paste--- Sample 1: Received: from diesel.bestpractical.com (diesel.bestpractical.com [4.79.3.63]) by gateway.cnc.bc.ca (Postfix) with ESMTP id 3A42C2C2802C for ga...@cnc.bc.ca; Mon, 13 Jul 2009 15:18:08 -0700 (PDT) Received: from diesel.bestpractical.com (diesel.bestpractical.com [127.0.0.1]) by diesel.bestpractical.com (Postfix) with ESMTP id02DE119B82CF; Mon, 13 Jul 2009 18:18:07 -0400 (EDT) X-Original-To: RT-Users@lists.bestpractical.com Delivered-To: rt-us...@diesel.bestpractical.com Received: from gateway.cnc.bc.ca (gateway.cnc.bc.ca [142.27.70.211]) by diesel.bestpractical.com (Postfix) with ESMTP id A7F3319B8281 for RT-Users@lists.bestpractical.com; Mon, 13 Jul 2009 18:17:56 -0400 (EDT) Sample 2: Received: from diesel.bestpractical.com (diesel.bestpractical.com [4.79.3.63]) by gateway.cnc.bc.ca (Postfix) with ESMTP id 73C3C2C28029 for ga...@cnc.bc.ca; Mon, 13 Jul 2009 15:18:56 -0700 (PDT) Received: from diesel.bestpractical.com (diesel.bestpractical.com [127.0.0.1]) by diesel.bestpractical.com (Postfix) with ESMTP idC7C8519B82E1; Mon, 13 Jul 2009 18:18:19 -0400 (EDT) X-Original-To: RT-Users@lists.bestpractical.com Delivered-To: rt-us...@diesel.bestpractical.com Received: from gateway.cnc.bc.ca (gateway.cnc.bc.ca [142.27.70.211]) by diesel.bestpractical.com (Postfix) with ESMTP id A7F3319B8281 for RT-Users@lists.bestpractical.com; Mon, 13 Jul 2009 18:17:56 -0400 (EDT) ---End Paste--- Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel --- Original message --- Subject: Re: [rt-users] Duplicate messagesfromrt-us...@lists.bestpractical.com To: Kevin Gagel ga...@cnc.bc.ca Date: 07/13/2009 3:27 PM I'm getting duplicates of some messages, but not of other messages. Oddly for example, your original message asking about duplicates, I only received once. But your reply to yourself about some folks getting duplicates and others not getting duplicates, I got two. So I don't think it's sender-specific, nor recipient-specific. All in all, I'd agree the list is indeed doing something odd. PH -- Paul Hirose : pthir...@ucdavis.edu : Sysadm Motto: rm -fr /MyLife 1034 Academic Surge : Programmer/Analyst : Backup Motto : rm -fr / One Shields Avenue : Voice (530) 752-7181 : Robot, n.: Univ. Admin Davis, CA 95616-8770 : Fax (530) 752-4465 : rec.pets.cat.anecdotes ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] No recipients found for deferred delivery on transaction
I'm having trouble tracking down why I keep getting this message in my debug log: No recipients found for deferred delivery on transaction This happens (I think) on every transaction that is recorded. I'm more concerned with the ticket created transaction. When I create a ticket I do get a message - so why is this line recorded in the log file? Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] (no subject)
How do I resolve this: [debug]: /autohandler calls old style callback, use $m-callback (/opt/rt3/share/html/Elements/Callback:51) I recently switched from RT::Authen-ExternalAuth to using LDAPSMB1.2_RT3 and now my log file is registering that line frequently. Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Autohandler error
--- Original message --- On Fri, Jul 10, 2009 at 02:31:45PM -0700, Kevin Gagel wrote: How do I resolve this: [debug]: /autohandler calls old style callback, use $m-callback (/opt/rt3/share/html/Elements/Callback:51) I recently switched from RT::Authen-ExternalAuth to using LDAPSMB1.2_RT3 and now my log file is registering that line frequently. Perhaps you should consider turning your log level from debug to warning, error or info? Once I'm finished debugging I will. Isn't this an error that I should be concerned about? Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Autohandler error
Jesse, OK thanks I'll ignore it. Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel --- Original message --- Subject: Re: [rt-users] Autohandler error From: Jesse Vincent je...@bestpractical.com To: Kevin Gagel ga...@cnc.bc.ca Cc: RT Users RT-Users@lists.bestpractical.com Date: 10/07/2009 2:41 PM On Fri, Jul 10, 2009 at 02:34:54PM -0700, Kevin Gagel wrote: [debug]: /autohandler calls old style callback, use $m-callback (/opt/rt3/share/html/Elements/Callback:51) Perhaps you should consider turning your log level from debug to warning, error or info? Once I'm finished debugging I will. Isn't this an error that I should be concerned about? Nope. That's why it's a debug level message rather than an error-level one ;) Best, Jesse ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Undefined subroutine RT::EmailParser::ParseAddressFromHeader...
I am using LDAPSMB1.2_RT3. When I add email address for the AdminCC of someone that has not logged into RT yet I get the following error: Undefined subroutine eRT::EmailParser::ParseAddressFromHeader called at /opt/rt3/bin/../local/lib/RT/User_Local.pm line 272. What do I have to do to correct this? Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Undefined subroutineRT::EmailParser::ParseAddressFromHeader...
It seems this is happening when a new ticket is created and the owner is set to an existing user as well. Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel --- Original message --- Subject: [rt-users] Undefined subroutinecRT::EmailParser::ParseAddressFromHeader... From: Kevin Gagel ga...@cnc.bc.ca To: RT Users RT-Users@lists.bestpractical.com Date: 10/07/2009 2:47 PM I am using LDAPSMB1.2_RT3. When I add email address for the AdminCC of someone that has not logged into RT yet I get the following error: Undefined subroutine eRT::EmailParser::ParseAddressFromHeader called at /opt/rt3/bin/../local/lib/RT/User_Local.pm line 272. What do I have to do to correct this? Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] AdminCC Question/How to/Problem...
I'm having a little bit of trouble with the AdminCC failing to get created. I am using RT:Authen::ExternalAuth. Everything is well there I've verified that is working correctly. When I add/create and admincc for a user that has not logged into RT the user does not get created automatically. The web interface returns this error: Could not find or create that user I have confirmed (by adding debug lines to the LDAP.pm) that the user is found and returned. But in the User_Overlay.pm it fails to create the user because it cannot create the principleID. The error it prints to debug is: [crit]: Failed to create user x...@cnc.bc.ca: Could not set user info (/opt/rt3/bin/../lib/RT/User_Overlay.pm:511) Keep in mind this happens when I create or modify a ticket and add an email address to the AdminCC/CC field(s). In the case of creating a ticket the ticket is created, but just modifing the ticket fails to update the field. However if I add an address to the CC field - even though it still fails, when I comment on the ticket the cc'd address appears on the ticket. The AdminCC does not ever show up. So, it seems to me that I've missed a privilege somewhere that grants an outgoing email for CC/AdminCC to be created if they're not in the DB. How do I correct my config to allow the creation of an account for these two fields? Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Custom Fields per queue
I'm not sure what you mean by correct result. But I recently figured out a problem I was having with queues and custom fields. Mine related more to a dashboard's ability to see the custom field. It seems that if the custom field is a queue only field then the dashboard cannot be setup to show a column using that custom field. On the other hand if the custom field is setup as a global field it shows up readily as choice for a column to be picked as displayable in the dashboard. I've setup my install so that custom fields intended for a queue are only there and ones that should be in all queues are globally setup. Perhaps that is what you need to do... Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel --- Original message --- Subject: [rt-users] Custom Fields per queue From: Rich West rich.w...@wesmo.com To: RT-Users@lists.bestpractical.com Date: 08/07/2009 1:52 PM We are ramping up our RT install here to provide more expanded services. I did the original install (I seem to install this at every job I go to), but it is now getting handed off to another manager, and, with my help, we are adjusting it to fit a working model that he has built. I've been using RT for years (and years.. and years.. and years..), and even encouraged the guys here to buy the book (two copies) so as to train them on the inner workings of the interface. We are now at the point where we want certain custom fields for the different queues. We have about 8 different queues that we support and we are trying to apply custom fields to different queues. For example, we have defined one custom field pull-down called Priority with several options that we want applied to all of the queues, one custom field called IT Category with a pull down of several options that we want applied to our Desktop Support queue, and one custom field called IDX Category with a pull down of several options that we want applied to our Applications queue. The web interface seems rather straight forward once you work through it a couple of times, but I cannot seem to have the correct end result. Am I missing something here? Thanks! -Rich RT 3.8.4 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help:http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy athttp://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Correct way of specifing multiple groups to authenticate in RT::Authen::ExternalAuth
I have multiple groups I wish to specify in myRT::Authen::ExternalAuth configuration. How do I specify more than a single group? Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Error: Loaded object has different id at/opt/rt3/bin/../lib/RT/Shredder.pm line 362, line 323.
Somebody... Anybody... Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel --- Original message --- Subject: [rt-users] Error: Loaded object has different id at/opt/rt3/bin/../lib/RT/Shredder.pm line 362, line 323. From: Kevin Gagel ga...@cnc.bc.ca To: RT Users RT-Users@lists.bestpractical.com Date: 03/07/2009 1:43 PM My custom fields are not showing up in my dashboard. I suspect that changing the organization name has something to do with it. I just tried to see if shredder could locate one of my missing custom fields and got this error: Loaded object has different id at /opt/rt3/bin/../lib/RT/Shredder.pm line 362, line 323. I've been at this for days now and haven't gotten any further ahead. Help Please... Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] (no subject)
I'm getting the following error. ---Paste--- Command output: RT server error. The RT server which handled your email did not behave as expected. It said: temporary failure - RT couldn't find the queue: general ---End Paste--- I have renamed the General queue to 01-General so that it always appears first and as the default queue. This error would have been generated by a reply to an update, so it appears that the queue is hardcoded somewhere. Where/how do I correct this so that RT uses the correct queue name? Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] rt-mailgate error
Thanks all. Got it. Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel --- Original message --- Subject: Re: [rt-users] rt-mailgate error From: Kevin Falcone falc...@bestpractical.com To: RT Users RT-Users@lists.bestpractical.com Date: 06/07/2009 10:02 AM On Jul 6, 2009, at 12:53 PM, Kevin Gagel wrote: I'm getting the following error. ---Paste--- Command output: RT server error. The RT server which handled your email did not behave as expected. It said: temporary failure - RT couldn't find the queue: general ---End Paste--- I have renamed the General queue to 01-General so that it always appears first and as the default queue. This error would have been generated by a reply to an update, so it appears that the queue is hardcoded somewhere. Where/how do I correct this so that RT uses the correct queue name? You can use the DefaultQueue option in 3.8 to do that without renaming anything. You hardcode the name of the queue wherever it is that you invoke rt- mailgate, typically this would be /etc/aliases or a procmail script, possible a fetchmail invocation -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help:http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy athttp://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT can't create user from a reply email - We're using LDAP...
Resending as no response yet... --- Original message --- Subject: RT can't create user from a reply email - We're using LDAP... From: Kevin Gagel ga...@cnc.bc.ca To: rt-users@lists.bestpractical.com Date: 25/06/2009 2:45 PM How do I get RT configured to allow a reply message to auto create the user? Currently I have the ldap configuration only allowing my department to login. But I'd like to have RT accept the reply from a user and have it append it to the appropriate record. As long as a reply is from one of us it does that but when we cc one of our users not in our department RT complains that it couldn't create the user and when a user replies to a RT email RT rejects the message and forwards it to the owner instead of adding it to the ticket. Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] import ldap users in RT with RT::Authen::ExternalAuth
--- Original message --- I've successfully used RT::Extension::LDAPImport to bring users in, and then use RT::Authen::ExternalAuth for passwords. Is that the only way? Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Error: Loaded object has different id at /opt/rt3/bin/../lib/RT/Shredder.pm line 362, line 323.
My custom fields are not showing up in my dashboard. I suspect that changing the organization name has something to do with it. I just tried to see if shredder could locate one of my missing custom fields and got this error: Loaded object has different id at /opt/rt3/bin/../lib/RT/Shredder.pm line 362, line 323. I've been at this for days now and haven't gotten any further ahead. Help Please... Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] How to make the subject field mandatory?
It works like a charm, thanks. Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel --- Original message --- Subject: Re: [rt-users] How to make the subject field mandatory? From: Elton S. Fenner elton.fen...@al.rs.gov.br To: Kevin Gagel ga...@cnc.bc.ca Cc: RT Users RT-Users@lists.bestpractical.com Date: 01/07/2009 10:08 AM Kevin! I implemented Mandatory Subject in my RT 3.8.2 following the instructions on: http://wiki.bestpractical.com/view/Extensionsand http://search.cpan.org/dist/RT-Extension-MandatorySubject/ Its working fine. Elton On 06/30/2009 05:41 PM, Kevin Gagel wrote: How can I make the subject field a mandatory field? Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel !DSPAM:8,4a4a78a053771833920503! Caro usuário: * Se este e-mail não foi corretamente classificado como spam, encaminhe paras...@dspam.al.rs.gov.br, ou apenas Spam. * Se este e-mail foi erroneamente classificado como spam, encaminhe paranots...@dspam.al.rs.gov.br, ou apenas Inocente. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help:http://wiki.bestpractical.com Commercial support:sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy athttp://rtbook.bestpractical.com !DSPAM:8,4a4a78a053771833920503! Caro usuÃrio: * Se este e-mail nÃo foi corretamente classificado como spam, ecaminhe paras...@dspam.al.rs.gov.brou apenas Spam. * Se este e-mail foi erroneamente classificado como spam, encaminhe paranots...@dspam.al.rs.gov.brou apenas Inocente. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Custom Fields not available for dashboard edit's
I'm having a problem with customfields not showing up when a user (me included) tries to change the column's available in a dashboard. The custom fields just don't show up. This started happening after I made a number of changes which included renaming the organization. I don't recall exactly what the old name was and tried a few variations but I can't seem to get those custom fields back. I've looked at user and group rights to ensure the showcustomfield and modifycustomfields are selected. That doesn't seem to be the problem. I fear the org name change did it and I can't set it back because I don't recall the exact string I used before changing it. So my question's are these: 1.) Would a change to the $Organization variable cause this problem? 2.) What would the query be to determine what names have been used so I can correct it? Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT Cookie Issue
Try this and let us know how your doing then. http://wiki.bestpractical.com/view/CleanupSessions Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel --- Original message --- Subject: [rt-users] RT Cookie Issue From: Varun Vyas varun.v...@elitecore.com To: RT User List rt-users@lists.bestpractical.com Date: 24/06/2009 10:46 PM Hello All From past two days i m facing one weird problem. I have RT 3.6.3. And whenever i logs in it allows me to log in but whenever i tried to move to other page then it redirects me to login page. Then i again have to type username password and then it takes me to page. And same thing continues whenver i try to transit to another page. We dnt have done any upgrade but we have deleted all files in *rt3/var/obj*. As we have problem that html changes which we made was not reflected on site. So we try to clear session and cache and objects so that we can have an updated session and objects file which gives us our html changes Any help is highly appreciated. -- Thanks s Regards Varun Vyas Software Engineer - Automation ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help:http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy athttp://rtbook.bestpractical.com --- The College of New Caledonia Visit us at http://www.cnc.bc.ca Virus scanning is done on all incoming and outgoing email. Anti-spam information for CNC can be found at http://gateway.cnc.bc.ca ---___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Getting Can't locate object method host viapackage URI::_generic at/opt/rt3/bin/../lib/RT/Interface/Web.pm line 190
Kevin, You're correct but I couldn't figure out what the problem was so I had to remove the setting (after I figured out what was wrong) to fix it. I was trying to correct a template setting that was emailing a link using localhost instead of the base url of the site so I added the following to correct it: Set($WebBaseURL,'ittickets.cnc.bc.ca'); This setting is what caused the error in the subject of this message. Not withstanding the link in the emailed messages were actually correct with that setting. Yes everything worked, the email was sent the database was updated etc, only the redirection is what failed with the above error being returned to the browser. Removing the WebBaseURL restored the redirection and the incorrect link in the email. I have overcome that by manually entering the correct link in the template as opposed to using a variable in the template. Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel --- Original message --- Subject: Re: [rt-users] Getting Can't locate object method host viapackage URI::_generic at/opt/rt3/bin/../lib/RT/Interface/Web.pm line 190 From: Kevin Falcone falc...@bestpractical.com To: RT Users RT-Users@lists.bestpractical.com Date: 25/06/2009 10:35 AM On Jun 24, 2009, at 5:58 PM, Kevin Gagel wrote: Please help! I've broken something and I'm not sure what. I'm pretty sure it has something to do with my RT_SiteConfig.pm file, I had made some changes so that links in the tickets were showing up correctly. They were only showing up ashttp://localhost:80/ etc. Now they are showing up correctly. Anyway's the error only shows up when creating a new ticket. The ticket is created and everything seems to work correctly but the only thing updated in the browser is: Can't locate object method host via package URI::_generic at / opt/rt3/bin/../lib/RT/Interface/Web.pm line 190 I have to go back to a previous change and then click home to continue. Most likely, you have an invalid WebURL You might want to examine all of the Web* variables you've set in your SiteConfig The error comes from RT trying to redirect to your WebURL but being unable to parse it -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help:http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy athttp://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT can't create user from a reply email - We're using LDAP...
How do I get RT configured to allow a reply message to auto create the user? Currently I have the ldap configuration only allowing my department to login. But I'd like to have RT accept the reply from a user and have it append it to the appropriate record. As long as a reply is from one of us it does that but when we cc one of our users not in our department RT complains that it couldn't create the user and when a user replies to a RT email RT rejects the message and forwards it to the owner instead of adding it to the ticket. Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Getting Can't locate object method host via package URI::_generic at /opt/rt3/bin/../lib/RT/Interface/Web.pm line 190
Please help! I've broken something and I'm not sure what. I'm pretty sure it has something to do with my RT_SiteConfig.pm file, I had made some changes so that links in the tickets were showing up correctly. They were only showing up as http://localhost:80/ etc. Now they are showing up correctly. Anyway's the error only shows up when creating a new ticket. The ticket is created and everything seems to work correctly but the only thing updated in the browser is: Can't locate object method host via package URI::_generic at /opt/rt3/bin/../lib/RT/Interface/Web.pm line 190 I have to go back to a previous change and then click home to continue. Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Question on custom scrip condition
Thanks Ken for the script. I've altered Ken's script to this:
my $trans = $self-TransactionObj;
my $ticket = $self-TicketObj;
if ($trans-Type eq 'CustomField')
{my $cf = new RT::CustomField($RT::SystemUser);
$cf-LoadByName(Queue = $ticket-QueueObj-id,
Name = 'Urgency');
return 0 unless $cf-id;
if ($trans-Field == $cf-id ic $trans-NewValue eq 'URGENT')
{
$RT::Logger-debug('.');
$RT::Logger-debug('It is an URGENT ticket so send the owner a
message.');
$RT::Logger-debug('.');
return 1;
}
else
{
$RT::Logger-debug('.');
$RT::Logger-debug('Fell through the check and into the else.');
$RT::Logger-debug('.');
}
}
return 0;
===
The debug output shows it is doing what's expected but I am not receiving an
email. The debug output indicates that no recipients were found. So... How do I
correct that?
I want the owner of the ticket to be notified by email if a ticket is created
with an URGENT status or if the status changes to URGENT.
Actual debug output:
[Mon Jun 22 21:51:02 2009] [debug]: Setting deferred recipients for attribute
creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:689)
[Mon Jun 22 21:51:02 2009] [debug]: Working on mailfield Bcc; recipients are
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:650)
[Mon Jun 22 21:51:02 2009] [debug]: Subject: [Email Issue: #165] URGENT: URGENT
From: Kevin W. Gagel via RT r...@xx.bc.ca
Reply-To: r...@xx.bc.ca
Message-ID: rt-3.8.2-19683-1245707462-1931.165-1...@cnc IT Services
Precedence: bulk
X-RT-Loop-Prevention: CNC's Ticket System
RT-Ticket: CNC's Ticket System #165
Managed-by: RT 3.8.2 (http://www.bestpractical.com/rt/)
RT-Originator: ga...@xx.bc.ca
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset=utf-8
X-RT-Original-Encoding: utf-8 (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:657)
[Mon Jun 22 21:51:02 2009] [debug]: Removing deferred recipients from Bcc: line
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:680)
[Mon Jun 22 21:51:02 2009] [debug]: Setting deferred recipients for attribute
creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:689)
[Mon Jun 22 21:51:02 2009] [debug]: No recipients found for deferred delivery
on transaction #2236 (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:702)
Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel
--- Original message ---
Subject: Re: [rt-users] Question on custom scrip condition
From: Ken Crocker kfcroc...@lbl.gov
To: Kevin Gagel ga...@cnc.bc.ca
Cc: RT Users RT-Users@lists.bestpractical.com
Date: 16/06/2009 3:56 PM
Kevin,
Here's one we use for when the development step of a ticket (CF Work-State)
is changed to Review Approved:
# condition execution on CF Review Process
my $trans = $self-TransactionObj;
my $ticket = $self-TicketObj;
if ($trans-Type eq 'CustomField')
{my $cf = new RT::CustomField($RT::SystemUser);
$cf-LoadByName(Queue = $ticket-QueueObj-id,
Name = Work-State);
return 0 unless $cf-id;
if ($trans-Field == $cf-id ic
$trans-NewValue eq Review Complete-Approved)
{
return 1;
}
}
return 0;
Just plug in your CF name and value you want and you're set. Hope this helps.
Kenn
LBNL
On 6/16/2009 2:53 PM, Kevin Gagel wrote:My users don't want to use
priorities so they've had me create 4 levelsfor urgency. They only want to be
notified by email on an item that hasthe highest urgency level set. So I want
to setup a custom conditionthat tests for that level and then sends an email to
the user if thatspecific level is set.
So, I have a custom field of Urgency which can have a value of URGENT, High,
Medium, Low, or Project.
I have the template made already for the email to be sent out and thescrip
configured for it. I just don't know how to write the customcondition to put
into the scrip. How do I write the condition to test for URGENT and indicate
the action to send the email?
All the references I'm finding in the RT Essentials have me a bit confused, am
I supposed to right a new module to make this scrip or can I just add the perl
code to the condition (not that I know what code I have to enter just yet).
Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help:http://wiki.bestpractical.com
Commercial support:sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy athttp://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help
Re: [rt-users] Question on custom scrip condition
Yeah, I hadn't considered that. But in that case then it shouldn't try to send
the email. So it'll need a check for the owner and if the owner is not nobody
then send the message. Still, I don't know how to do either of those checks,
for the owner and then to ensure it sends an email.
Any pointers?
Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel
--- Original message ---
Subject: Re: [rt-users] Question on custom scrip condition
From: Ken Crocker kfcroc...@lbl.gov
To: Kevin Gagel ga...@cnc.bc.ca
Cc: RT-Users@lists.bestpractical.com
Date: 22/06/2009 3:24 PM
Kevin,
What if the ticket is created WITHOUT an owner?
Kenn
LBNL
On 6/22/2009 2:57 PM, Kevin Gagel wrote: Thanks Ken for the script. I've
altered Ken's script to this:
my $trans = $self-TransactionObj;
my $ticket = $self-TicketObj;
if ($trans-Type eq 'CustomField')
{my $cf = new RT::CustomField($RT::SystemUser);
$cf-LoadByName(Queue = $ticket-QueueObj-id,
Name = 'Urgency');
return 0 unless $cf-id;
if ($trans-Field == $cf-id ic $trans-NewValue eq 'URGENT')
{
$RT::Logger-debug('.');
$RT::Logger-debug('It is an URGENT ticket so send the owner a
message.');
$RT::Logger-debug('.');
return 1;
}
else
{
$RT::Logger-debug('.');
$RT::Logger-debug('Fell through the check and into the else.');
$RT::Logger-debug('.');
}
}
return 0;
===
The debug output shows it is doing what's expected but I am not receiving an
email. The debug output indicates that no recipients were found. So... How do I
correct that?
I want the owner of the ticket to be notified by email if a ticket is created
with an URGENT status or if the status changes to URGENT.
Actual debug output:
[Mon Jun 22 21:51:02 2009] [debug]: Setting deferred recipients for attribute
creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:689)
[Mon Jun 22 21:51:02 2009] [debug]: Working on mailfield Bcc; recipients are
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:650)
[Mon Jun 22 21:51:02 2009] [debug]: Subject: [Email Issue: #165] URGENT: URGENT
From: Kevin W. Gagel via RT r...@xx.bc.ca
Reply-To: r...@xx.bc.ca
Message-ID: rt-3.8.2-19683-1245707462-1931.165-1...@cnc IT Services
Precedence: bulk
X-RT-Loop-Prevention: CNC's Ticket System
RT-Ticket: CNC's Ticket System #165
Managed-by: RT 3.8.2 (http://www.bestpractical.com/rt/)
RT-Originator:ga...@xx.bc.ca
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset=utf-8
X-RT-Original-Encoding: utf-8 (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:657)
[Mon Jun 22 21:51:02 2009] [debug]: Removing deferred recipients from Bcc: line
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:680)
[Mon Jun 22 21:51:02 2009] [debug]: Setting deferred recipients for attribute
creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:689)
[Mon Jun 22 21:51:02 2009] [debug]: No recipients found for deferred delivery
on transaction #2236 (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:702)
Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel
--- Original message ---
Subject: Re: [rt-users] Question on custom scrip condition
From: Ken Crockerkfcroc...@lbl.gov
To: Kevin Gagelga...@cnc.bc.ca
Cc: RT UsersRT-Users@lists.bestpractical.com
Date: 16/06/2009 3:56 PM
Kevin,
Here's one we use for when the development step of a ticket (CF Work-State)
is changed to Review Approved:
# condition execution on CF Review Process
my $trans = $self-TransactionObj;
my $ticket = $self-TicketObj;
if ($trans-Type eq 'CustomField')
{my $cf = new RT::CustomField($RT::SystemUser);
$cf-LoadByName(Queue = $ticket-QueueObj-id,
Name = Work-State);
return 0 unless $cf-id;
if ($trans-Field == $cf-id ic
$trans-NewValue eq Review Complete-Approved)
{
return 1;
}
}
return 0;
Just plug in your CF name and value you want and you're set. Hope this helps.
Kenn
LBNL
On 6/16/2009 2:53 PM, Kevin Gagel wrote:My users don't want to use priorities
so they've had me create 4 levelsfor urgency. They only want to be notified by
email on an item that hasthe highest urgency level set. So I want to setup a
custom conditionthat tests for that level and then sends an email to the user
if thatspecific level is set.
So, I have a custom field of Urgency which can have a value of URGENT, High,
Medium, Low, or Project.
I have the template made already for the email to be sent out and thescrip
configured for it. I just don't know how to write the customcondition to put
into the scrip. How do I write the condition to test for URGENT and indicate
the action to send the email?
All the references I'm finding in the RT Essentials have me
[rt-users] Question on custom scrip condition
My users don't want to use priorities so they've had me create 4 levels for urgency. They only want to be notified by email on an item that has the highest urgency level set. So I want to setup a custom condition that tests for that level and then sends an email to the user if that specific level is set. So, I have a custom field of Urgency which can have a value of URGENT, High, Medium, Low, or Project. I have the template made already for the email to be sent out and the scrip configured for it. I just don't know how to write the custom condition to put into the scrip. How do I write the condition to test for URGENT and indicate the action to send the email? All the references I'm finding in the RT Essentials have me a bit confused, am I supposed to right a new module to make this scrip or can I just add the perl code to the condition (not that I know what code I have to enter just yet). Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.8.3
--- Original message --- I just upgraded to rt 3.8.3 and the first thing I get after logging in is: Undefined subroutine HTML::Mason::Commands::GetColumnMapEntry called at /opt/rt3/share/html/Elements/RT__Ticket/ColumnMap line 354,line 137 Everything else seems to actually work up to the time to actually display a ticket. FYI. Running on Oracle and have upgraded the DB as part of the RT upgrade. Anyone have any ideas ? Thanks. Not without seeing your RT_SiteConfig.pm... ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Anyway to autologin to RT 3.8.2 with LDAP?
Can anyone tell me if there is a way to autologin to RT when we're using LDAP? I have other web based utilities that I've managed to configure the browser to auto login to that console. I'd like to extend that to RT. Any pointers on how or any how to on that subject? Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Anyway to autologin to RT 3.8.2 with LDAP?
That looks like a viable option if I can't figure it out using the RT_External_Auth module. Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel --- Original message --- Subject: Re: [rt-users] Anyway to autologin to RT 3.8.2 with LDAP? From: Kevin Falcone falc...@bestpractical.com To: RT Users RT-Users@lists.bestpractical.com Date: 04/06/2009 1:28 PM On Jun 4, 2009, at 1:10 PM, Kevin Gagel wrote: Can anyone tell me if there is a way to autologin to RT when we're using LDAP? I have other web based utilities that I've managed to configure the browser to auto login to that console. I'd like to extend that to RT. Any pointers on how or any how to on that subject? You should be able to use mod_auth_kerb and apache to do this. -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help:http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy athttp://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Resend: Problems getting LDAP authentication working...
No bites on this so here is additional/updated information.
Using RT 3.8.2
Using Plugin RT-Authen-ExternalAuth to connect to Windows Active Directory for
authentication
I cannot get the group E group_attr figured out to allow login by group only.
What changes to my configuration do I need to make?
My RT_SiteConfig.pm:
Set( $rtname, 'XX');
Set($LogToFileNamed, /var/tmp/rt3.error);
Set($LogToFile, 'debug');
Set($ExternalAuthPriority,['My_LDAP']);
Set($ExternalInfoPriority,['My_LDAP']);
Set(@Plugins,qw(RT::Authen::ExternalAuth));
Set($ExternalSettings, {
'My_LDAP' = { ## GENERIC SECTION
# The type of service
(db/ldap/cookie)
'type' = 'ldap',
'auth' = 1,
'info' = 1,
# The server hosting
the service
'server'
= 'XXX.XXX.XXX.XXX',
## SERVICE-SPECIFIC
SECTION
# If you can bind to
your LDAP server anonymously you should
# remove the user and
pass config lines, otherwise specify them here:
#
# The username RT
should use to connect to the LDAP server
'user'
= 'X',
# The password RT
should use to connect to the LDAP server
'pass'
= 'X',
#
# The LDAP search base
'base' =
'ou=Campus,dc=ad,dc=cnc,dc=bc,dc=ca',
#
# ALL FILTERS MUST BE
VALID LDAP FILTERS ENCASED IN PARENTHESES!
# YOU **MUST** SPECIFY
A filter AND A d_filter!!
#
# The filter to use to
match RT-Users
'filter'
= '(objectClass=User)',
# A catch-all example
filter: '(objectClass=*)'
#
# The filter that will
only match disabled users
'd_filter'
= '(userAccountConrol:1.2.840.113556.1.4.803:=2)',
# A catch-none example
d_filter: '(objectClass=FooBarBaz)'
#
# Should we try to use
TLS to encrypt connections?
'tls'
= 0,
# SSL Version to
provide to Net::SSLeay *if* using SSL
'ssl_version'
= 3,
# What other args
should I pass to Net::LDAP-new($host,@args)?
'net_ldap_args'
= [version = 3 ],
# Does authentication
depend on group membership? What group name?
'group'
= 'CSER',
# What is the attribute
for the group object that determines membership?
'group_attr'
= 'member',
## RT ATTRIBUTE
MATCHING SECTION
# The list of RT
attributes that uniquely identify a user
# This example shows
what you *can* specify.. I recommend reducing this
# to just the Name and
EmailAddress to save encountering problems later.
'attr_match_list'
= ['Name',
[rt-users] Help with RT Groups and LDAP group.
I've got the ldap plug in working but I seem to have a disconnect between root and ldap users. What I mean is that I can login to RT using my ldap credentials but I have nothing available except tickets to open, close and new tickets. The root account is still available and when I login with that I can configure rights but my ldap users don't appear unless I do a search for them specifically. Some rights cannot be assigned because the ldap account does not appear in the list of choices to add a right to. Can someone point me in the right direction here please? Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Problems getting LDAP authentication working...
I'm trying to setup LDAP through the RT-Authen-ExternalAuth plugin.
I have gotten far enough to login as a user via LDAP but I want to restrict
login's to a specific group within my Windows AD. I can't seem to get that part
working. I know its something I'm doing wrong but I'm not seeing what it is.
So, what I want is to allow users within a group CSER to be able to login and
create tickets. I want another group ITAdmin to be equivalent to the RTAdmin.
How do I set this up?
Here is my current configuration:
Set( $rtname, 'XX.ca');
Set($LogToFileNamed, /var/tmp/rt3.error);
Set($LogToFile, 'debug');
Set($ExternalAuthPriority,['My_LDAP']);
Set($ExternalInfoPriority,['My_LDAP']);
Set(@Plugins,qw(RT::Authen::ExternalAuth));
Set($ExternalSettings, {
'My_LDAP' = { ## GENERIC SECTION
# The type of service
(db/ldap/cookie)
'type' = 'ldap',
'auth' = 1,
'info' = 1,
# The server hosting
the service
'server'
= 'XXX.XXX.XXX.XXX',
# The username RT
should use to connect to the LDAP server
'user'
= 'XX',
# The password RT
should use to connect to the LDAP server
'pass'
= 'XX',
'base' =
'XX',
'filter'
= '(objectClass=Person)',
# A catch-all example
filter: '(objectClass=*)'
#
# The filter that will
only match disabled users
'd_filter'
= '(userAccountConrol:1.2.840.113556.1.4.803:=2)',
# Should we try to use
TLS to encrypt connections?
'tls'
= 0,
# SSL Version to
provide to Net::SSLeay *if* using SSL
'ssl_version'
= 3,
# What other args
should I pass to Net::LDAP-new($host,@args)?
'net_ldap_args'
= [version = 3 ],
# Does authentication
depend on group membership? What group name?
'group'
= 'CSER',
# What is the attribute
for the group object that determines membership?
'group_attr'
= '',
'attr_match_list'
= ['Name',
'EmailAddress',
],
'attr_map'
= { 'Name' = 'sAMAccountName',
'EmailAddress' = 'mail',
}
}
}
);
1;
With the above configuration I am able to login after I get an error because of
the blank group_attr. What exactly is supposed to be there? Every attempt to
put something there causes the login to fail. Sample debug follows:
[Mon Jun 1 19:20:27 2009] [debug]: RT's GnuPG libraries couldn't successfully
read your configured GnuPG home directory (/opt/rt3/var/data/gpg). PGP support
has been disabled (/opt/rt3/bin/../lib/RT/Config.pm:339)
[Mon Jun 1 19:20:32 2009] [debug]: Reloading RT::User to work around a bug in
RT-3.8.0 and RT-3.8.1
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
[Mon Jun 1 19:20:32 2009] [debug]: Attempting to use external auth service:
My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
[Mon Jun 1
